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WINTER EDITION

OUR CULTURE UP-CLOSE

FIDELITY FOCUS CEO’s Message It is hard to believe that we are approaching the half-way mark of 2014. As I look back on the last six months, I can condently state that our efforts have been extraordinary. We have successfully transitioned many new clients into the Fidelity family and have introduced new services and technology to existing clients. In short, we've achieved a lot during the rst half of this year. But even with these successes, we must be aware that our competitors will also be stepping up in the months ahead; so we cannot relax. Enjoy this issue of the Fidelity Focus and the articles of our performance and professionalism which are unmatched by any other security organisation. God Bless,

International Fire & Security Exhibition

This year was our rst year exhibiting at The International Fire & Security Exhibition (IFSEC). Each year, IFSEC SA is attended by thousands of senior decision-makers across the security and re industry, attracting visitors from South Africa, neighbouring and international countries. The main aim of these visits is to view and source the latest products and innovations. This year's event ran from 13 15 May 2014 at the Gallagher Convention Centre in Midrand. IFSEC is a globally renowned exhibition, so not only did we receive SA exposure, but interest from

companies around the world. During the week of IFSEC 2014 the exhibition quickly became the central hub for conferences, demonstrations and meetings within the security industry. Numerous sectors are represented including integrators, distributors, installers and end users. This is a great way to create contacts to follow up after the show. In fact, at IFSEC 2014 we were able to establish several relationships with integrators and distributors.

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Fidelity platinum sponsor at the Sesego Cares Golf Day Fidelity Security Services has become synonymous with the Sesego Cares Annual Golf day. Fidelity was once again proud to be the platinum sponsor at the event, that took place on 30 May 2014 at the Houghton golf course. Sešego Cares is a South African registered Company that was established to make a sustainable difference in the lives of vulnerable people in Southern Africa. The ethos of Sešego Cares is hinged on the spirit of ubuntu to bring together people willing to offer their time, skills and donations to help various socially signicant projects in communities across Southern Africa. In the spirit of Ubuntu, the board, friends, partners and donors of Sešego Cares are committed to changing lives of individuals in Southern Africa in a sustainable manner. The key focus areas include: Ÿ Health Ÿ Education Ÿ Clean drinking water and food gardens Ÿ Old Age

Wahl Bartmann, CEO of Fidelity and Annemarie Mostert, CEO of Sesego Cares

Cash Handling Show Africa Fidelity Cash Solutions exhibited for the rst time at the Cash Handling Show Africa, held at Sandton Convention Centre on 18 and 19 March. The Cash Handling Show is where Africa's cash intensive organisations meet to discuss their challenges and opportunities. The platform allowed innovators and distributors the opportunity to showcase their solutions to Africa's key buyers. As a rst time exhibitor, we were very pleased with the number of visitors to our stand. The Cash Handling show provided our company the opportunity to reach customers across a broad base of industries. The exhibition also gave us the opportunity to talk to a large number of our customers as well as prospective customers that also exhibited at the show. This allowed a great means of cost-effective sales discussions.

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Alcohol and The Job - A Safety Issue Working under the inuence of alcohol is strictly prohibited under the Basic Conditions of Employment Act as well as within the Fidelity Group Substance Abuse Policy. This means more than just not drinking on the job. Tests have shown that alcohol can still have an effect on your body up to 18 hours after you have stopped drinking. Alcohol use is a legitimate on-the-job safety issue - and not just an attempt to control off-the-clock lifestyles.

Alcohol Alcohol is a sedative. Drinking any quantity of alcohol impairs a person's judgment, thinking ability, and coordination to some degree. Some people can "handle" alcohol better than others, but it is a fact that any alcohol consumed has some effect. Other factors which inuence your body's ability to metabolize alcohol include your weight, medications, and previous medical conditions. You may not feel it right away, but remember, alcohol affects judgment. After drinking, you are no longer in a position to assess your own capabilities. You don't have to be drunk to have some impairment. If you can't make it through the day without a drink, you could have a problem and should seek professional help. What should you do about a co-worker who is drinking on the job? Should you ignore the situation or report it? Most people would ignore the situation because they do not want to cause problems on the job or do not want to get involved. People would prefer to avoid conict at almost any cost. But look at it this way -the drinker, no matter how nice a co-worker, is not doing you any favours. It's a fact that the drinker is less productive. Who has to pick up the slack? You do. It is a fact that the drinker is more likely to be involved in accidents. Who else is he or she placing at risk? You!

Anger management tips Do you have a short fuse or nd yourself getting into frequent arguments and ghts? Anger is a normal, healthy emotion, but when chronic, explosive anger spirals out of control, it can have serious consequences for your relationships, your health, and your state of mind. With insight about the real reasons for your anger and these anger management tools, you can learn to keep your temper from hijacking your life. Dealing with underlying causes Ÿ

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Are you allowing the drinking to continue? Ÿ Ÿ Ÿ

You are - if you cover for the drinker's poor productivity You are - if you cover their mistakes. You are - if you make excuses to others for them.

Look at yourself and ask if you were clear in setting the objectives and expectations of the task. Has the employee been trained in order to know what is expected of him/her. Get clarity from the employee. Prevent procrastination by giving dates on which employees will update you on progress. Minimise problems and frustrations by hiring the right people and set the right tone for the business relationship.

Take control of the situation. Ÿ

Don't allow the situation to continue. Stop covering for the drinker.

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Talk to your supervisor. It is your responsibility to talk to your supervisor whenever any performance or safety issues affects your job. A drinking worker could be just as dangerous as a defective saw. You wouldn't hesitate to bring the saw to your supervisor's attention, would you?

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If you are uncomfortable, suggest to your supervisor that there may be a problem. A good supervisor will take the initiative and pick up the issue from there.

Whatever you do, make sure you do something. Watch out for your co-worker as they may need help. If you don't, you may pay dearly for someone else's mistake.

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KWAZULU NATAL Congratulations to all the KZN learners who have successfully completed their Business Administration Learnership Course

Class of 2013

Achary, Yudesh Yubantitha; Adam, Shahnaz; Arjunan, Stephanie; Bartmann, Dorette Magdel; Boshoff, Cornette; Coetzee, Johannes Christoffel; Cross, Blake Michael; Dlamini, Ntombizodwa Wezile; Gounder, Sugandree; Khumalo, Enock Sicelo; Kukard, Jan Hannes; Kunene, Ntombifuthi Cecelia; Otto, Anna Christina; Ramruch, Chandnie; Senekal, Frederik Petrus; Singh, Ashwin; Singh, Maishree; Suleman Moolla, Tohď€ q; Zondi, Jerome Sbonelo

Moor Cup As long standing Moor Cup sponsors, Fidelity Security, who have been involved in KZN Club Rugby since 2011 as title sponsors of the premier division, have increased their investment with The Sharks and KZNRU for the next three years, ensuring the future of the KZNRU.

Feeling Safe on the Streets of Durban

Fidelity also sponsors local clubs which include Fidelity South Coast Warriors, Fidelity Reservoir Hills Rhinos, Fidelity Jaguars and Jonsson College Rovers and have entrenched themselves in the future of the game in Kwazulu-Natal.

EThekwini citizens have applauded the good work that is done by the Urban Management Zone (UMZ) security guards provided by Fidelity, who work tirelessly around the clock to ď€ ght crime on the streets of Durban. Members of the community took to social media and various media platforms to praise the Municipality for the men in green and black uniform stationed on almost every corner of the City. Urban Management is an initiative put together by the City Manager and managed by the Architecture unit in collaboration with all Department Heads. The guards' duty is to prevent crime and act as ambassadors to the public, tourists and visitors and to monitor and report activities within their zones to protect capital assets.

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GAUTENG

Award for Service Excellence Mr Neels Gericke has been awarded the Bryan Smith Award for Service Excellence, for his outstanding performance and drive with regards to the work he has done at the Eye of Africa. Neels has topped all of his other competitors with his exceptional work ethic and standards and has been recognized by his peers and management alike.

Graduation Ceremony Business administration and contact graduation ceremony - 23 May 2014

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support

Congratulations to all the Gauteng learners who have successfully completed their Business Administration and Contact Centre Support Learnership.

We would like to congratulate Neels on his achievement and express our sincerest gratitude for his hard work and persistence in delivering the best service possible to the Eye and its residents.

Class of 2013 Neels Gericke(right) receiving the Bryan Smith Award for excellence

On 01 March 2014 Fidelity Security Services commenced as the security service provider at Steyn City

Business Administration: Rishla Birijlal; Nadia Du Toit; Sasha-Lee Mowava Francis; Adele Grobler; Jolene Mariette Hicks; Chantelle Klopper; Portia Kehilwe Leshobo; Nthabiseng Charlotte Makgobe; Freda Mpelo; Barbarah Phindile Mthimkhlu; Duduzile Lillian Mzobe; Thejal Padayachee; Susanna Catharina Pheiffer (2nd Price for Best Learner); Melissa Pillay (1st Price for Best Learner); Joseph Tumi Pule; Madira Anastacia Sepoho; Zuze Sethabela

Class of 2013 Business Administration: Dimakatso Patricia Mpogeng; Wendy Thandeka Shongwe; Martinette Theunissen; Nthabiseng Tladi; Veronica Van Der Merwe; Maria Elizabeth Van Der Merwe; Mandisa Lydia Lungile Xanti; Isaac Zakhele Zwakala Contact Centre Support: Molomela David Modisane; Freddy Tshepo Ramela; Fanuel Mogapi Sephai (3rd Price for Best Learner); Martha Solomon; Unathi Tsotso Absent: (Business Administration) Carushka Anandlal; Mariette Dorethia De Klerk; Tshekoetsile David Dichi; Chanel Haylock (Contact Centre Support) Khyle Kennard Du Plooy; James Alfred Johnson;Rowen Sheldon Pearce

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WESTERN CAPE

Fire at BP Cape Town Office At approximately 12:00 a re broke out in the air handling unit in the basement parking (P1) of the BP Cape Town Ofce. Thick black smoke quickly spread through the air-conditioning vents to all the oors of the ofce. The re was detected on the re panel & the building alarm was activated. Security Site Manager Walied Saban went to investigate and came across the re, Mr. Dirk Connoway from Johnson Control Facilities assisted Walied Saban to call the onsite Electrician to switch off the power to the building and then instructed Walied Saban to extinguish the blaze utilizing the re extinguishers in the immediate area. The re appears to have been caused by an electrical fault which ignited the lters in the air conditioning unit. Security staff assisted to evacuate all BP Staff to the assembly points and waited for further instructions from the On Scene Commander. The Security Controller contacted the Fire Department and informed them of the re, the Fire Department Arrived within 20 minutes after the call was made, by that time Walied Saban had extinguished the blaze.The re department was on the scene and declared the building safe for re-entry once all their inspections were undertaken. The employees were allowed back into the building, in order to retrieve their belongings and proceed home. This was undertaken in a controlled manner.

Walied Saban (left) receiving a certicate of commendation

Umsuka Festive Madness Competition

The winners in the Western Cape region who participated in the Umsuka Festive Madness Competition. Paulina Nkopane Kwanele Xolilizwe Nancy Bokwe Siyabulela Qweleka Nosipho Mbusi

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Easter Visit to Thandusana Babies Safe House

EASTERN CAPE

Hendrik Viljoen, branch manager at Port Elizabeth branch and Belinda Barkhuizen, regional manager of the BATSA contract went to visit the Thandusana Babies safe home and delivered some Easter eggs to the children.

Drug bust by security officer

Thandusana is a temporary safe haven that aims to care for HIV infected or affected infants. They care for no more than six babies at a time. However they are in the process of becoming a Child and Youth Care Centre that will enable them to care for many more babies in the future.

Security Ofcer N Jubase was doing her routine searching procedures at the main entrance of the Department of Justice in Mthatha, when a female visitor in her 30's walked in at 09H56. Ofcer Jubase using her metal detector completed her body search and when she started scanning the bag the visitor became nervous. At this stage the visitor was asked to empty the contents of her bag onto the table. The bag contained two roll-on bottles. Security Ofcer Jubase noticed that the one bottle was heavier than the other, she proceeded to open the heavier bottle. The bottle contained 10 Mandrax tablets. Police were informed and upon arrival they conrmed that the tablets were in fact Mandrax, with a street value of R2200. Police subsequently arrested the woman for possession of narcotics and charged her accordingly.

Award for excellent service Mr Jonny Didloft, is the site manager at Parmalat in Port Elizabeth. He received a Certicate of excellence and employee of the month.

N. Jubase

New sites and staff member New sites were started on 01 April 2014 and the employees are all new recruits to the Fidelity family Management in Front ( From Left to right ) Ÿ Ÿ Ÿ Ÿ

Hendrik Viljoen (left) presenting Jonny Didloft with an employee of the month certicate

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Mr Leon Janse van Rensburg- Area Manager - PE Mr Hendrik Viljoen – Branch Manager – PE Mr Derick Naidu -National Contractor Manager for Edcon Group Mr Jacques Phillips – General Operations Manager – PE


SPECIALISED SERVICES BAT Successes On 6 March 2014 an incident occurred in King Williams Town during which three vehicles were involved. The local TRT team in East London was informed accordingly and two arrests were made. The suspects and the vehicle were positively identied by an eye witness. Later that day, information was received that the vehicle used in the above incident had been located. An operation was carried out by the Fidelity in cooperation with SAPS, during which another suspect was arrested and the vehicle recovered. Well done to all involved.

Employee of the Month Service and Installation

Hijacking Recovery During the evening of Sunday 30 March 2014, a distress call was received from one of the Radio Buddies via the two-way radio network, with a notication that there was a serious accident on Atterbury Road. The Neighbourhood Watch immediately responded to the scene but the Fidelity reaction ofcer on duty, Ron Muller, was also informed of the situation via the dedicated radio. Upon arrival of the Neighbourhood watch, Mr Muller was already on the scene and was providing emergency medical treatment to the injured. The fact that he has emergency medical response training and that he carries a medical emergency kit with him while on duty is beyond what is expected of him, but is also an indication of his dedication. The MyFaerieGlen management team is very pleased with his appointment as reaction ofcer to their area. We commend him for his professionalism and dedication.

Margie took on the position of Service and Installation supervisor and has surely risen to the challenge. She has in a very short time cleared the backlog of the service calls and is always willing to go the extra mile together with her team.

Margie Fourie

Ron Muller

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NATIONAL COMMAND CENTRE

Number of Suspicious Vehicles A total of 63 suspicious vehicles were tested in March. Most of these number plates matched the description of the vehicles (69.8%). However, 19% of the tested vehicles had false plates.

Employee of the month Evodia Hill was selected as the employee of the month in the National Command Centre for the month of May. Evodia deals with the recruitment of our staff, their background checks and pre employment processes. She also assists with the Asset Register and everything else she can get her hands on. She is an asset to this operation. She is a great asset to our organisation.

Dedicated ITOC Telephone Lines The ITOC established two dedicated telephone lines in March. The purpose of these lines is to facilitate the testing of suspicious vehicles around banking sites in the hope of preventing crime. We informed all our subcontractors and clients of these telephone lines. These numbers are: 011 766 6741/083 446 0870

Evodia Hill

Dispatch of Armed Response and SAPS The control room is tasked with dispatching the SAPS and armed response when an incident occurs at bank branches and ATMs. In March 2014, the control room took an average of 5.3 minutes to successfully dispatch the armed response in Gauteng. They took an average of 3.8 minutes to dispatch the SAPS. Keep up the good work!

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NORTH WEST Winner of Umsuka Competition Security Ofcer M Mgavu from Klerksdorp Branch won a new stove in the Umsuka competition.

Armed Robbers Arrested

Fidelity Supervisor, Desmond Mathebula

Security Ofcer M Mgavu receiving his stove

Diesel thieves caught after years Thieves suspected of surreptitiously stealing diesel to the value of hundreds of thousands of rands over the past few years in the Welkom industrial area, were apprehended on 15 February . This came only two weeks after Leon van der Walt appointed Fidelity Security Services to bring diesel theft at the JW Plant Hire and Sales to an end. The suspect abandoned his Amarok bakkie at the crime scene and ed on foot. Volksblad has been informed that the suspect will, accompanied by his lawyer, hand himself over to the police. In addition to the bakkie, the police have also seized four vehicles, including a Mercedes – Benz, a truck and a trailer. Captain Stephen Thakeng said that in the latest theft more than 20 000 litres of diesel was stolen. Four people, including two security ofcers from an adjoining site, have been taken into custody.

On the 22 January 2014 at approximately 09H30 four males robbed Telkom Direct at The Avenues in Springs. Security Ofcer Agnes Lekhehle patrolled the area in front of Telkom and saw suspicious activity inside the Telkom Direct shop. She observed one suspect pointing a rearm at one of the Telkom staff members. She immediately called for back up and informed other ofcers to be alert. Whilst calling for back-up, one of the suspects came from inside the shop and hit her on the chest and ed the scene. The suspects left the shop in a Nissan double cab. Fidelity supervisor Desmond Mathebula, pursued the vehicle to the exit of Seven Street. The Inter Park cashier, Busisiwe Martha, called security and informed them that the suspects are at the boom gate. The suspects proceeded to exit The Avenues. As a police ofcer and Desmond pursued the suspects, the suspects jumped out of their vehicle and all four of them ran into different directions. Desmond pursued the suspect with the rearm and eventually caught the suspect. At that moment a Metro police vehicle also passed and assisted in arresting the other suspects. The suspects were immediately handcuffed and taken into custody. The approximate value of the goods that was recovered is R250 000.00.

Van der Walt said that they've ascertained that the diesel was stolen at night by pumping the diesel through a hole in the wall using a hose and an electric pump. The diesel was pumped into diesel tanks on the site adjoining JW Plant Hire and driven off. He said that despite stringent security measures, the thefts have continued for some time. He concluded by thanking Fidelity Security Services, who was responsible for this breakthrough.

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Fidelity Focus - Newsletter