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healthy IN THIS ISSUE:

Are your child's immunizations up to date?


National Infant Immunization Week April 26 - May 3





• SPRING 2014


Did you know that one of the best ways to protect children is to make sure they have all of their immunizations, or shots? Children under the age of 2 don’t have all of the defenses they need to fight off infection. Immunizations protect them from serious childhood diseases like:

After shots: • Hold or cuddle your child; • Talk in a soothing and reassuring way; • Allow your child to cry; • Ask your doctor for advice on using a non-aspirin pain reliever when you get home; • Request an updated copy of your child’s immunization record that you can give to your child’s day care or school; and • Make your child’s next appointment for shots.

Call your child’s doctor today!

Fidelis Care is working to keep our members and the community healthy. • Bacterial pneumonia

• Chickenpox • Diphtheria • Flu

• Hepatitis A and B • Rotavirus • Tetanus • Measles

• Meningitis

• Mumps • Polio

• Whooping cough • and more

If you are concerned about the momentary discomfort

At home: • Review vaccine information statements for possible reactions; • Use a cool, wet cloth to reduce any redness, soreness, and/or swelling where the shot was given; and • Observe your child for the next few days. You might see a small rash or notice a fever. If your child has any allreaction the defenses they to fight or seek your doctor callneed that concerns you, medical attention.

Measles and Chickenpox your child may experience, take these steps toare help just two of the diseases that you can prepare, distract and comfort your child when it is time prevent by having your child immunized. for shots.

Before shots: under the age of 2 don't have Children • Bring a favorite toy or blanket; off infection. (shots) protect them from dangerous childhood • Request and readImmunizations vaccine information statements; • Ask your doctor questions; and Now is the time diseases like: • Relax as your baby can sense your feelings.

Whooping • Mumps During• shots, children Cough can be comforted when you: • Touch them soothingly and talk softly; • Hepatitis • Diphtheria • Make eye contact and smile; • Hold•them on your lap; and Rotavirus • Flu • Distract them with a toy or something in the room.

Spring and summer are the perfect time to get your child’s shots up-to-date, as the law requires children to Polio • Tetanus before they can enter day have certain immunizations school. or care Measles and more...

• • Ask your doctor what shots are right for your child and • Chickenpox make an appointment today.

Is Your Child Covered? Fidelis Care offers New York State sponsored free or low-cost health insurance coverage for children under 19 through the Child Health Plus program.

Health Care Fraud Affects Everyone

You can help stop health care fraud and lower the cost of health care for everyone when you report suspicious activity by a member or a health care provider.

Put a Spring in Your Step:

Start and Stick with an Exercise Plan Exercise can increase your energy, improve your mood, help you sleep, and control your weight. Spring is a great time to start a workout plan. Here’s some tips to follow: Simple goal: Pick a simple goal that fits your schedule. For example, you might plan to walk for 20 minutes, three times a week. Write it down: This will help you keep track of how many times you are active each week. Daily reminders: Plan your exercise time like any other appointment. Write it on your calendar. Plan ahead: Put your walking shoes near the door, keep a gym bag ready to go, and remember to drink water before you exercise. Distract your mind: Listen to music or a recorded book on your headphones while you walk or ride a bike. Watch a favorite TV show while you exercise at home. Once you feel the benefits of exercise, you will want to stay active. Ask your doctor what types of exercises are right for you.

Report these examples of fraud: ■ Using someone else’s Fidelis Care benefit card to receive medical care; ■ Lending, renting, or selling a Fidelis Care benefits card to another person; ■ Providing false information on a Fidelis Care application to be eligible for coverage; ■ Altering or changing a prescription; ■ Visiting different doctors to get more prescription medication; or ■ Physicians or other service providers billing for services they did not provide.

Contact Fidelis Care’s confidential, toll-free fraud and abuse hotline at: 1-877-533-2400, or e-mail

A cold, or allergies? Are you sneezing a lot and constantly blowing your nose? Do you have itchy, watery eyes? If you have cold symptoms that won’t go away for weeks, you may not have a cold. During spring, pollen from blooming flowers and budding trees are in the air, and these can trigger allergic reactions. See your doctor to find out if you have allergies. Your doctor may recommend an over-the-counter medication to help you feel better. You can also help keep your symptoms under control when you pay attention to pollen counts and stay inside when the levels are high. In the spring and summer, during the grass pollen season, pollen levels are highest in the evening. In the late summer and early fall, during ragweed pollen season, pollen levels are highest in the morning. Many people are allergic to molds, and molds are more in common in the fall. Pollen will also be worse on sunny, windy days. It may also help to close the windows in your house and car and run the air conditioner when pollen counts are high.

2 Remember to renew your health coverage each year. Call our Retention team at 1-866-435-9521.

PRESCRIPTION DRUG ABUSE AND YOUR TEEN WHAT IS PRESCRIPTION DRUG ABUSE? Abuse happens when a person takes a prescription drug that was meant for someone else. The prescription drugs are used to get high or change the way a person feels or looks. Studies show teens who abuse are from all races and ethnic backgrounds. They come from families at all levels of income. WHY ARE SOME TEENS DOING THIS? Teens do this to get more energy, deal with stress, get high, lose weight, or build muscles. WHAT ARE THE RISKS? An overdose can be fatal. Mixing prescription drugs with overthe-counter medication or alcohol can also be deadly. Abuse can lead to addiction, dependency, and the inability to handle daily life. WHERE ARE TEENS GETTING THESE DRUGS? Most teens get them from the medicine cabinets of friends, family and other people they know. WHAT SHOULD PARENTS DO? Educate yourself. Talk about the risks of prescription drug abuse with your children. Keep your prescription medicine in a secure place, and keep track of the number of pills you have. HOW CAN YOU GET HELP? Call Fidelis Care’s Behavioral Health Team at 1-888-FIDELIS (1-888-343-3547), or the New York State Hopeline at 1-877-8-HOPENY (1-877-846-7369), 24 hours a day.

Helping Your Child With Asthma Stay Healthy and Active When children have asthma, that doesn’t mean they can’t be active, or even play some sports. If your child’s asthma is being properly treated by your doctor, your child can participate in many healthy activities. Asthma controller medications taken daily can help prevent an asthma attack. Make sure your child always has asthma medication nearby during activities. Keep track of your child’s symptoms during activities, and after. Talk to the coach or instructor about your child’s condition, and have an action plan in place if your child has an asthma attack during play. These sports can be easier for children with asthma: Swimming and other water exercise, as the wet, humid environment is better for breathing; and Activities that don’t require constant action, like baseball, gymnastics, or martial arts. Hockey or skiing are more likely to trigger an asthma attack, due to the cold, dry air. Sports that have your child constantly moving, like soccer, basketball and track, may also need to be avoided. Talk to your child’s doctor about the right activities for your child.

Quit Smoking Now and Improve Your Health for Life When you quit smoking, your health begins to improve right away. Here are just some of the benefits you can expect after you kick the habit for good. 20 minutes after you quit: Your heart rate and blood pressure drop; The carbon monoxide level in your blood drops to normal; Your circulation and lung function improve. 1 to 9 months after you quit: Coughing and shortness of breath decrease; Lung function continues to improve; and The risk of lung infection decreases.

5 years after you quit: Your risk of getting cancer of the mouth, throat, esophagus, and bladder are cut in half; Cervical cancer risk falls to that of a non-smoker; and Stroke risk can fall to that of a non-smoker after 2-5 years. 10 years after you quit: The risk of dying from lung cancer is about half that of a person who still smokes; and your risk of pancreatic and larynx (voice box) cancer decreases. 15 years after you quit: Your risk of heart disease is the same as someone who doesn’t smoke.

1 year after you quit: Your risk of heart disease is half that of someone who still smokes.

Quit at any age and gain years of life and good health. Talk to your doctor about the best way for you to quit, or contact the New York State Smokers’ Quitline at 1(866) NY-QUITS, or 1(866) 697-8487.

Remember to renew your health coverage each year. Call our Retention team at 1-866-435-9521.


Fidelis Care Opens 2 New Community Offices We are part of your community to serve you better!

Fidelis Care is proud to announce the opening of two new community offices. Residents of the Brooklyn and Queens will be served by our office in Ridgewood, and our Gouverneur office will serve those in St. Lawrence County.

Both community offices will help meet the needs of current Fidelis Care members, and be a resource for individuals in need of quality, affordable health care. Our knowledgeable Marketing Representatives at each site are available to provide information about all of Fidelis Care’s products and programs, and can assist individuals with their applications for health care coverage.

Fidelis Care Community Offices:

Our New Ridgewood Office!

Visit us at one of our new locations: Fidelis Care 1674 Putnam Avenue Ridgewood, NY 11385 Hours: M-F 8:30 AM-6:30 PM; Sat: 9 AM-5 PM Phone: (718) 896-2694

Fidelis Care 101 East Main Street Gouverneur, NY 13642 Hours to be announced

Bronx County 815 East Tremont Avenue, Bronx, NY Erie County 64 East Main Street, Suite 1, Springville, NY Kings County Sunset Park: 837 58th Street, 4th Floor, Brooklyn, NY Nassau County Inwood: 100-02 Post Avenue, New York, NY Westbury: 180 Post Avenue, Westbury, NY New York County Chinatown: 168 Canal Street, Suite 308, New York, NY Queens County 36-36 Main Street, Suite 2SB, Flushing, NY New! 1674 Putnam Avenue, Ridgewood, NY Rockland County 175-11 Route 59, Spring Valley, NY St. Lawrence County New! 101 East Main Street, Gouverneur, NY Steuben County 23 Liberty Street, Bath, NY Suffolk County 232 East Main St., Suite D, Patchogue, NY

Visit our website at for important health information, details about member benefits, and to search our provider directory.

Member Services: We are Here to Help You!

When you have questions, call Fidelis Care Member Services: Monday - Friday: 8:30 AM - 6 PM

Call 1-888-FIDELIS (1-888-343-3547).

Call for Your Free Provider Directory or Member Handbook A listing of providers in the Fidelis Care network is available by request either in paper copy or electronically. The Member Handbook, a guide to your Fidelis Care plan and services, is also available by request. If you would like to receive a copy of either one, free of charge, please call us at 1-888-FIDELIS (1-888-343-3547).

Are You Moving? If you have moved or are planning to move, please call us at 1-888-FIDELIS (1-888-343-3547) and give us your new address. Also, let us know if you have a new phone number or e-mail address. It is important that your information is up-to-date so we can reach you when we have important information to share.

healthyNOW - Spring 2014  

The spring 2014 issue of healthyNOW, the official Fidelis Care member newsletter.

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