World-Class Franchise® The highest honor any franchise can earn is the enthusiastic endorsement of its franchisee community.
For Franchise Information Contact: Fibrenew Alberta, Canada 800.345.2951 www.fibrenew.com
• Confidential surveys • Every franchisee contacted • 20 crucial investment questions asked and answered by 109 of their 145 franchise owners for a completion rate of 75.1%; completed in November 2012. Complete report available as an instant download at: www.WorldClassFranchise.com/Fibrenew
Overall Quality In one allemcompassing question we ask the franchisee to rate the quality of the franchisor. This question provides insight, (without any specifics or qualifiers) about their overall impression of the franchise.
Q: In general, how would you rate the overall quality of your franchisor? Excellent 52% Very Good
Good 9% Average 5%
Initial Training The initial training provided by the franchisor is crucial to the success of the new franchisees. Every franchise provides some form of initial training, and the quality of this training is of tremedous importance to high quality franchise companies
Q: How would you grade the initial training supplied by the franchisor? A 55% B 33% C
Product/Service Quality In most systems, franchisees receive some type of products and/or services directly from the franchisor. This question asks the current franchisee to rate the quality of these products and/or services.
ombined scores of Excellent, Very Good, Good, C and Average responses. 2 Combined scores of A, B, and C responses. 1
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Q: How would you rate the quality of products and/or services received from your franchisor? Excellent 64% Very Good
The highest honor any franchise can earn is the enthusiastic endorsement of its franchisee community. • Confidential surveys • Every franchi...