➤ MANAGEMENTANDLEADERSHIP ➤ THEMANAGEMENTPROCESS ✧ Planning ✧ Organizing ✧ Motivating ✧ Controlling ➤ MANAGERIALSKILLS ➤ THEMANAGERIALMETHOD ✧ AssesstheInformation ✧ IdentifytheProblemorGoal ✧ AnalyzetheProblemorGoalandChooseLeaderBehavior ✧ CreateAlternativeSolutions ✧ RecommendanActionPlan ✧ ImplementActionPlanandEvaluateResults ➤ SUMMARY ➤ REFERENCES OUTLINE OBJECTIVES 3