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ISSUE 4

October 2012

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net WORK Parts Pricing Module Handles Pricing Strategies and Unique Customer Situations

In This Issue Pg. 1 Pg. 2

Parts Pricing Module

In 2004, four CAT dealers and Caterpillar met Kramer CAT with the intention of developing a module that would provide a comprehensive parameter driven, parts pricing solution. Guidelines established by the original dealerships:

solution and is designed to function in conjunction with DBS/DBSi. The Parts Pricing module aims to enhance DBS/ DBSi functionality while providing a flexible approach to implementing a pricing strategy.

A parameterized approach

Eliminating costly programming changes

Flexible and intuitive user interface

Implement using “Exits” provided by DBS/DBSi

The most critical step in using this module is to have a pricing strategy. The relationships can be simple or complex. The module contains three broad categories of pricing that includes:

DICE Team Update From the FDC Employees

Dealer Happenings

Pg. 3

CMOPS/Antares Bridge Order Acknowledgement MSO number Re-use FDC Celebrates 10th Anniversary

Pg. 4

10th Anniversary Celebration Photos Getting Control Over Telnet Connections

Part Number Pricing

Reduce IT resource when pricing strategy changes

Contract Pricing

Matrix Pricing

Work in tandem with DBS/DBSi sell rates

Pricing strategies can be fine tuned to provide maximum ROI. Currently, 12 Caterpillar dealerships worldwide are using the Parts Pricing module to handle all of their pricing strategies and unique customer situations.

As a result, FDC Solutions created the Parts Pricing module. The module is designed to provide a comprehensive pricing solution that can be used "out of the box" at most, if not all, CAT dealerships. The Parts Pricing module provides a comprehensive parameter driven, pricing

Contact FDC to implement this tool at your dealership today! Click here to see the complete list of dealers using the Parts Pricing module.


DICE Team Update Builder G3 Project Builder G3 is a new software application that will replace Builder 1.8.2. Builder G3 uses a SQL Server database, whereas Builder 1.8.2 used a Microsoft Access database. The new Builder G3 interfaces use XML files for data integration and will write directly to and read data from IFS (Integrated File System) directories on the AS400 for DBS/DBSi dealers. Support for Builder 1.8.2 will end December 2012.

From the FDC Employees Additions to FDC Staff & Extended Family We are pleased to introduce the newest members of FDC and its extended family: Larry Brown, Tom Jones, and Adam Rose and his newest addition, Ethan Joseph Rose.

Please contact FDC Solutions when planning to install Builder G3, and we can schedule installing the AS400 code needed for DBS-Builder G3 integration. Warranty Web Claims As part of the Global Warranty transformation and to utilize enhanced technologies, a new web service has been developed to submit claim records. The new interface enables improved claim validation from CAT with detailed error messaging. It also allows for future improvements including immediate feedback upon submission if a claim has been settled or sent for review, reducing the need to wait on nightly batches for claim feedback. The claim web service replaces the current methods of submitting claims through LU6.2, which will be retired on 01-Feb-2014. FDC Solutions developed and successfully piloted code to integrate DBS with the Warranty Claims Web Service at two of our ERP Dealers. Please contact us to schedule implementation.

Larry joined FDC in August after 24 years with Advanced System Designs where he worked on the iSeries team. For the last 10 years, he has worked at Caterpillar, moving dealers into and out of the Solution Center. Most recently, he has supported the Caterpillar internal iSeries customers. Larry has worked with many dealers to install and upgrade their dealership’s iSeries. In his role with FDC, Larry will be providing iSeries and DBS Technical Support. He and his wife, Kim, have two children in college. Larry enjoys the outdoors and sports. Tom joined FDC in October. In his role with FDC, he will be responsible for DBS Batch, Parts, Service, and EMS Support. He has over 20 years experience with Caterpillar dealers and DBS, focusing on development and support. Tom enjoys sports (both actively and as a spectator), music, travel, reading, and spending time with his family. Tom is the very proud grandfather of a nine month old girl!

Adam joined FDC Solutions in September as a Consultant. He has over 8 years’ experience in Caterpillar dealer parts operations and was previously the Parts Operations Business Manager for a CAT dealer. Adam is an experienced team leader with the ability to initiate/ manage cross-functional teams and multi-disciplinary projects. Outside of work, Adam enjoys spending time with his family, saltwater fishing, playing golf, and is a diehard sports fan that supports his hometown teams in New England. On September 11, 2012 at 1:41 p.m. Adam and his wife Robin welcomed Ethan Joseph Rose into their family. Ethan was 9 lbs.,10 oz. and 22 1/2 inches long. We, along with Ethan’s big sister, Lyla, share in their happiness and congratulate them on the littlest Rose!


Dealer Happenings Support Services FDC Solutions is proud to announce the addition of another Caterpillar dealer using our DBS Support Service. We take pride in providing the functional and technical needs of a dealer. Ring Power Corporation St. Augustine, Florida October 1, 2012 Freight Module We offer an affordable, simple solution that not only ensures you recover all your freight costs, but also lets customers know up-front what their costs will be and make sure those costs will be fair and consistent. The FDC Solutions’ Freight module is designed to automatically charge the customer for freight parts on shop, counter, and Internet documents. The following dealer recently implemented our affordable, simple solution: TRACSA Guadalajara, Mexico Warehouse Management System Interface The following dealer recently implemented TECSYS warehousing system along with our DBS interface. The system provides a cost-effective way to improve warehouse operations: Quinn CAT Bakersfield, California The following dealers are live with the FDC interfaces for DBS 2.3.4 and CODA V11.3: Puckett Machinery Jackson, MS Hawthorne CAT San Diego, CA Giles & Ransome (Go Live in November with CODA V12)

Bensalem, PA

CMOPS/Antares Bridge Order Acknowledgement MSO number Re-use Do You Need to Purge Old Order Numbers? CMOPS is about to exhaust its number scheme for Bridge Orders to Antares and will begin to re-use numbers. If your system uses the CMOPS Machine Shipping Order (MSO) number as a unique key – and do not purge the order after receipt – your system may be affected. Dealers need to verify their dealer system files do not contain old Antares Bridge Order numbers (ex: C9813). Antares Bridge Orders allow the dealership to use CMOPS to order work tools that are supplied through the Antares Parts Ordering (APO) system. Caterpillar is providing this alert to give dealers time to respond with appropriate actions to allow their Dealer Management System to accept the re-used MSO numbers.

The MSO number scheme is one alphabetic character followed by four numeric characters. Ex: A1111. Availability and Timeline You can prevent potential issues caused by upcoming re-use of Corporate Machine Order Processing System (CMOPS) / Antares Bridge Order numbers by preparing in advance. As new CMOPS Bridge Orders continue to come in every day, it is hard to predict the actual time when the MSO number will roll over and begin using the previously used numbers. It is believed this will happen sometime in the 4Q of 2012.

FDC Celebrates 10th Anniversary Open House and Cruise on Spirit of Peoria FDC Solutions celebrated it’s 10th anniversary with an open house in their new location in the Twin Towers and hosted a cruise on the Spirit of Peoria. Bob Jenkins and Duncan D’Souza commented that a “growing company like ours needs and appreciates our people’s energy, expertise, and intuition. We are predicting a brilliant and successful future for all.” Employees, family, and friends agree the company has grown beyond all recognition. Wherever there has been innovation, development, and progress, FDC has been in the front ranks. The festive occasion was filled with best wishes and success to all!


10th Anniversary Celebration Photos Face Painter

Open House

Getting Control Over Telnet Connections IBM i Security Tips Loeber, Rich. “Getting Control Over Telnet Connections.” E-mail 10 October 2012. www.Kisco.com.

I am always amazed at how easy it is to establish a Telnet connection with another system. Just open a command box on your PC and enter the TELNET command along with the IP address of the system you want to connect to. On most IBM i boxes, you’ll get the familiar sign on screen and as long as you have a legitimate user profile and password, you’re in business. I recently had a IT manager ask me to connect to their system to do some diagnostic work. They gave me what appeared to be very secure instructions to obtain a signon screen from a web-based applet. I followed their instructions and ended up connecting and getting the work done. When I was finished, on a whim, I tried a direct Telnet connection to their system and got through without a hassle. Their IP address was provided through the web-based application sign-on process which was a significant weakness of that in my book as well. In earlier tips about getting control over IP server functions, I recommended just shutting off the server function if you use it sparingly or not at all. Unfortunately, Telnet does not fall into this category. IBM i Access uses it to establish emulation sessions and most other legitimate methods for establishing a terminal session end up going through the Telnet server. So, if you shut off Telnet, you’ll be shooting yourself in the foot. The good news is that there are several things that you can do to get control over how Telnet sessions are issued on your system. The first big step you can take is to turn of automatic configuration of virtual devices. system value QAUTOCFG to zero. For terminal sessions, these are the pesky QPADEVnnnn sessions that

you may be familiar with already. You do this by updating the system value of QAUTOVRT to zero. Before you do that, check your system to see if there are active sessions using one of these device names. If so, then you’ll have to contact the users that are coming in with these device names and get their terminal session configurations updated to use a known device name. Concurrent with this, you will also have to deactivate automatic device configuration. Without taking this step, anyone can configure a new device name by just using it in a new configuration. The first time they sign-on, the system will generate the required device description for them. You can shut this off by updating the system value QAUTOCFG to zero (off). Once you’ve made these changes, you should then go through your system and manually remove any QPADEVnnnn devices that have already been created and used on your system. You can view all of these by going to the OS menu named CFGVRT and running option #3 or just run the following command: WRKDEVD DEVD(*VRTDSP) This will display all of the virtual display devices on your system, just check those with names that start with the QPADEV. While you’re making these changes, it would also be a good idea to check the system value QAUTORMT. Read More . . . Please visit www.kisco.com for more security tips.

Contact us: FDC Solutions Inc. 456 Fulton Street, Suite 298A Peoria, IL 61602


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