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Annual Report 2009–2010

A Lifestyle for Everyone


CONTENTS Our Corporate Plan 2009–2013 ..................................... 1 Message from the Mayor ................................................ 2 Message from the CEO ................................................... 3 Councillor Highlights ..................................................... 4 Meetings and Conferences ............................................. 6 Executive team .............................................................. 7 Smart ............................................................................ 8 Natural ........................................................................ 18 Dynamic ...................................................................... 24 Healthy ........................................................................ 32 Statutory Information ................................................. 40

Our vision

Our vision is for the Fraser Coast to offer “a lifestyle for everyone”. Fraser Coast Regional Council will work towards achieving this vision by sustaining our unique natural environment, building a dynamic region, maintaining a healthy community and establishing a smart customer orientated organisation.

The Fraser Coast region covers an area of 7,125 km from the Gunalda Range to the south, past Howard on the Bruce Highway to the north, east to World Heritage listed Fraser Island and west to Brooweena. The population of the region at the 2006 Census was 86,747 and by 2031 it is estimated that the population will exceed 150,000. The median age of Fraser Coast Regional Council’s population is projected to increase by two years from 43 years in 2006 to 45 years in 2031. The median age for Queensland was 36 and is projected to be 41 years in 2031. The average household weekly income is $1,033. The region has a labour force of 35,167 people. Unemployment is approximately 5.5% of the labour force. The gross regional product is $2.8 billion. More than 1.6 million people visit the Fraser Coast each year.

Our guiding

These are the principles that guide our actions and decisions when dealing with the community, customers and stakeholders:

Honesty We behave ethically and act with honesty, fairness, courage and loyalty.

Accountability We conduct ourselves in a business-like manner to deliver efficient and expert services in the public interest and we are open, consistent and transparent about our decisions.

Teamwork We work together to strive for excellence, creativity, leading-edge technology and quality outcomes for the organisation and the region.

Respect We recognise and support the contribution of individuals and respect each other, our families, our clients, those with different ideas and from diverse backgrounds and cultures.

Communication

Purpose of report

We keep people informed through active engagement and consultation and being open to alternative ideas.

This Annual Report enables Council to share with the community and interested stakeholders information about our achievements, plans and challenges during the 20092010 financial year. It also contains statutory information required by the Local Government Act 1993 including Council’s audited financial statements.


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The Fraser Coast Regional Council Corporate Plan 2009-2013 identifies four aspirations for Council and our community and a number of specific outcomes for each of these aspirations.

A Lifestyle for Everyone

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Our Corporate Plan is a high level strategic planning document that provides the basis for Council decisions and policies. It is part of Council’s overall planning framework which includes short term, medium term and long term plans and strategies.

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Our Corporate Plan 2009-2013


MESSAGE FROM THE MAYOR

Mayor

Council has achieved some important milestones in the past year, not the least of which was delivering our second budget which included $66 million for capital works. Balancing the budget was made harder as Council juggled the loss of $14 million in State Government funding with the need to ensure projects went ahead to stimulate the economy and build much needed infrastructure. Council also implemented a five-point plan to stimulate the economy in response to the Global Financial Crisis. To maintain our reputation as one of the fastest growing regions in Australia, Council launched its Economic Development Strategy to outline how we plan to attract new business to the region to create jobs and wealth. Council launched the Fraser Coast 2031 Sustainable Growth Strategy, the first step in defining a land use strategy and a strategic framework for the future Fraser Coast Regional Council Planning Scheme.

Council also launched a multi-media marketing campaign using a series of discovery trails, the Our Fraser Coast Magazine and a new look My Fraser Coast Website to inspire people to visit the region and stay longer by discovering the range of unique experiences on offer. Council also engaged the community by hosting four community briefings across the region so we could hear first hand your concerns and aspirations for the future. Information gathered at those meetings was very useful when it came time for Council to formulate the 2010/11 budget. I congratulate and thank all those who organised or volunteered at the many community events across the region to ensure their success. Together we can make a difference and ensure that the Fraser Coast region remains a desirable place to live.

Council developed and released for public comment the Draft 2030 Aviation Strategy which will guide Council in growing aviation services across the region. To boost tourism, the major employer on the Fraser Coast, Council has injected funds into staging events and attracting tourists.

Mick Kruger Mayor Fraser Coast Regional Council


MESSAGE FROM THE CEO

CEO This year’s annual report provides an opportunity to reflect on the achievements of the Council and Council staff. Many of these achievements flow on from the building blocks laid during amalgamation. Staff have continued to achieve significant outcomes and improve services and service delivery. This year Council moved to a three directorate model to more effectively deliver services. While there have been many changes since amalgamation in 2008, the staff have remained focused and worked with the Executive Management Team to bring about cultural change. It was pleasing to note that even during this period of change staff recorded an overall satisfaction rating of 71 %. Given the uncertainty and the negative press Council sometimes receives this was a reassuring outcome. The global financial crisis had a major impact on the development industry and this created additional pressures for Council through a reduction in revenue from development sources. The Council resolved to stimulate growth through targeted strategies such as reduced fees and charges, shovel-ready project initiatives and other discounting of contributions. This created even more pressure on the Council’s bottom line.

Planning Act, Local Government Act, Right to Information and Privacy Legislation during the year meant staff has had to become familiar with new provisions and introduce internal changes. There was change in the Executive Management Team as David King and Ron Smith left Council to take up positions with other local authorities and private enterprise. The remaining members of the Executive Management Team have been given additional responsibilities as the expectations of Council and the community increase. To that end I would like to acknowledge the contributions of Lisa Desmond, Peter Smith, Wayne Sweeney and all the staff of the Fraser Coast Regional Council for their ongoing support. In looking back at what has been achieved, I believe that the Council is in a position to build on the benefits of amalgamation and start focusing on the future of the region. This has not always been possible given the requirements of building a new organisation, but with the start of Fraser Coast 2031, the formation of new working groups and a more streamlined structure, improved consultation mechanisms and dedicated staff, I believe the Fraser Coast will continue to grow and prosper in the future.

As the State Government continued to reform local government a new raft of legislation was introduced and further changes are likely. The introduction of the Sustainable Andrew Brien Chief Executive Officer

A Lifestyle for Everyone


Councillor Highlight s Cr Julie Arthur (Deputy Mayor)

This year the Council reached two significant milestones in its management of the region’s water supply: The development of a Statement of Corporate Intent – a formal performance agreement between Wide Bay Water Corporation and its sole shareholder, Fraser Coast Regional Council which sets out agreed performance targets and the obligations and responsibilities on both parties to achieve the required outcomes; The formation of the Fraser Coast Water Advisory Committee to provide a forum for open communication between Wide Bay Water Corporation and Council on matters relating to the Statement of Corporate Intent and to ensure the two organisations maintain a sound and productive working relationship. These are significant developments for our region as we move to address the critical issue of maintaining an affordable and sustainable water supply.

Cr Sue Brooks Highlights of Council’s achievements include the implementation of Our Sustainable Fraser Coast Charter which recognises the challenges of sustainable modern living, particularly achieving a balance between the needs of the economy, society and the environment without compromising future needs. Work started on the development of a Shoreline Erosion Management Plan for our 112 km of coastline. I was pleased to direct funds from the Regional and Local Community Infrastructure Program towards park benches along the foreshore and take part in Community Environment Program activities.

Cr David Dalgleish One of my major focuses while on Council had been to ensure more school bus routes are sealed to help improve

Mick Kruger David Dalgleish

road safety. Since amalgamation the Council has upgraded and sealed many gravel roads and it has been very pleasing to receive positive feed back from many in the community who are happy with the improvements. The Council has a large sealing program for 2010/11 and plans are well under way to continue the same positive progress into the following budget. Sound roads are important for a growing community and our children’s safety is paramount.

Cr Linda Harris A major achievement was the creation of a regional arts hub in Maryborough with the $1.4 million revamp of Gatakers Artspace and Gatakers Lane which created an impressive modern gallery that will attract tourists as well as stimulate the arts across the region. Council strengthened its Sister City and Friendship City relationships and visited our Sister City of Leshan in China with representatives from the USQ and Wide Bay TAFE. The visit showcased the education facilities our region has to offer the growing number of Chinese who wish to study abroad.

Cr Debbie Hawes Ensuring funds allocated to projects were expended was a major achievement. In the final analysis 70 percent of the $74 million allocated for capital works in the 2009/10 budget was expended or committed. The Council adopted a Sustainability Charter which will reduce our carbon footprint and set a benchmark by showing residents practical ways they can cut their carbon footprint. I was pleased to support funds from the $1.08 million Rural and Local Community Infrastructure Program grant going to install facilities on sections of the National Bicentennial Trail which cuts through the region.

Sue Brooks Belinda McNeven

Debbie Hawes Gerard O’Connell

Les MucKan


Cr Barbara Hovard The opening of the $1.3 million recycling centre in Maryborough has been long awaited. During the year Council completed drainage works in the Maryborough CBD, upgraded library facilities across the region, and undertook the Maryborough CBD beautification and Gatakers Artspace enhancements as well as the installation of security cameras which has led to a drop in antisocial behaviour. A $1.6 million pedestrian and cycle overpass of the Bruce Highway is the first stage of projects that will link the growing western areas of Maryborough, TAFE, railway station and showgrounds to the city.

Cr Belinda McNeven While the Fraser Coast has a fantastic climate and natural attractions we must protect our man-made icons. A major achievement was the $2.5million refurbishment of the Urangan Pier and the $1.4 million refurbishment of the historic Gatakers warehouse into the Gatakers Artspace. These facilities are our national treasures as well as important tourist drawcards. Council also launched the Fraser Coast 2031 Sustainable Growth Strategy and asked residents for their opinions and aspirations to create a vision for the Fraser Coast which will guide development and land use for the next 20 years.

Cr Les MucKan Council completed or started hundreds of exciting parks projects throughout the region including the new All Abilities Playground in Hervey Bay. Tiaro’s young people now enjoy a new skatepark and all the region’s playgrounds were improved to a high standard that ensures our children can

Barbara Hovard

Anne Nioa

A Lifestyle for Everyone

safely enjoy quality equipment. Young people are learning valuable work skills as they rejuvenate the Rainbow Gully Community Garden, and the PCYC third court extension will benefit many community groups. These projects and more help make our region a desirable place to live and work.

Cr Anne Nioa The Council continued negotiations with aviation companies for new routes to service the region to ensure the continued growth of our tourism industry. A new integrated marketing and tourism campaign was implemented to promote the region by using the same visuals, key messages and brand personality. Ensuring the region was branded uniformly extended to the development of new entry statements for villages, towns and cities. Council also strengthened marketing opportunities aimed at tourists using jet services by opening a new gift and keepsake shop called Quintessential Fraser Coast, which incorporated a Visitor Information Centre at the Hervey Bay airport.

Cr Gerard O’Connell Driving Council’s response to the Global Financial Crisis, Economic Development and job creation has been rewarding. That included the implementation of the ‘Shovel Ready’ Policy to stimulate the development sector and forging closer links between Council and the Urban Development Industry Association. Our efforts to boost the economy included the launch of the Economic Development Strategy to enhance business development and job growth; formation of the Economic Development Advisory Committee; release of the 2031 Aviation Policy and we were instrumental in the establishment of the Economic Development Enterprise and Innovation project, in partnership with the USQ, business and chambers of commerce.

Linda Harris

Julie Arthur


Meet ings and Conferences Note: Meetings included: 22 x Ordinary Meetings; 11 x Planning & Development Services Committee Meetings; 3 x Special Meetings

meetings attended oRDINARY

PLANNING & DEVELOPMENT

ABSENT

SPECIAL

OFFICIAL COUNCIL BUSINESS

ILL ANNUAL LEAVE SPECIAL LEAVE

Cr J Arthur

18

9

2

2

5

Cr S Brooks

22

11

3

0

0

Cr D Dalgleish

22

11

3

0

0

Cr L Harris

20

11

3

2

0

Cr D Hawes

21

11

3

1

0

Cr B Hovard

22

9

2

1

2

Cr M Kruger

18

8

2

5

3

Cr B McNeven

22

9

3

0

2

Cr L MucKan

20

11

3

0

2

Cr A Nioa

19

10

2

2

3

Cr G O’Connell

21

10

3

2

0

Councillors attended the following conferences during the 2009/10 financial year Conference

Number of Councillors

Artspeak 2009 RADF Conference

1

2010 Central Queensland Regional Conference

1

Economic Development Australia Conference

1

2009 Focus on Water Seminar and LGAQ-Qld Water Information Session

1

Fraser Island World Heritage Association Advisory Committee Joint Meeting

1

Infrastructure & Planning Symposium

1

Local Government Association of Queensland Inc Annual Conference (LGAQ) (2 registrations included in LGAQ membership)

2

LGAQ Civic Leaders’ Summit

2

LGAQ Economic & Regional Development Conference

1

Local Government Managers Australia National Congress (LGMA)

1

National General Assembly of Local Government (ALGA)

2

Queensland Events Regional Development Program Conference

1

Queensland Media Club – State of Australian Cities

1

Tourism Industry Forum 2010

1

Urban Local Government Association Conference

1

Council meetings are rotated between the chambers in the historic Maryborough City Hall and Hervey Bay.


Execut ive team

Director Organisational Services, Lisa Desmond

Considering the impact of the Global Financial Crisis, the Council finished the year in a reasonable financial position. Staff remained positive during what was a time of rapid and constant change. An employee opinion survey identified strategies to improve overall workplace satisfaction which Council will continue to implement as an employer of choice. The region’s four signature events (Mary Poppins Festival, Whale Festival, Pub Fest and Maryborough Technology Challenge) again attracted large attendances. The events continue to grow to provide residents with entertainment and to attract visitors to the region. However these events would not be possible without the continued support from volunteers and staff. Community engagement was a priority this year as Council sought feedback on key strategies including economic development, aviation, sustainability and planning. In addition Council’s Community Briefings were a useful forum to understand residents’ expectations and priorities for service delivery across the region.

Director Community and Development, Peter Smith The 2009/10 year has again been a challenging one; however a lot has been achieved and for this credit must go to the staff and their efforts in what has been a period of

Andrew Brien

Peter Smith

A Lifestyle for Everyone

somewhat unchartered waters post amalgamation. A focus of the Directorate has been on reviewing its processes and procedures with a view to continually improve the quality and timelines of services provided to the community. Additionally, a range of capital projects such as Gatakers Artspace, the Links Mobility Corridor, Maryborough Aquatic Centre and parks and open space improvements have either been progressed or completed resulting in excellent facilities for the community.

Director Infrastructure and Environment, Wayne Sweeney A significant achievement for the 2009/10 fiscal year has been the delivery / commitment of 82% of the $38 million capital roads and drainage budget. This percentage increases to 92% if you exclude projects that were unable to be started due to factors outside the control of the department. Approximately $15 million of the program was outsourced to private contractors, which has supported Council’s strategy to promote economic activity across the Fraser Coast region. Level two inspections were undertaken on timber bridges to compile a maintenance and replacement strategy. The new recycling centre was opened in Maryborough and this facility, together with the existing facility at Nikenbah, provides the necessary infrastructure for waste reuse and recycling for the region.

Wayne Sweeney

Lisa Desmond


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Fraser Coast Regional Cou

HIGHLIGHTS

$8.5 million invested in projects to improve community facilities

5th birthday for

Fraser Coast Airport on July 29, 2010. Almost 941,000 passengers through airport in that time


Leadership and innovation Knowledge management People development Community and customer focus Marketing

Smart

a smart, sustainable and customer focused organisation

As an organisation we are committed to developing and implementing strategies which are responsive to our community and establish a customer focused organisational culture. Recruitment Support Officer Vicki Rockemer

Maryborough VIC Coordinator Kelli Sauer

A Lifestyle for Everyone

Councillor Support Officer Kellie McElligott

Fraser Coast Regional Council Annual Report 2009–2010   9


Leadership and innovation Community Banking Partnership More funds will be available for community groups under an agreement between Council and the operators of the Bendigo and Adelaide Bank Community Bank in Hervey Bay. A percentage of profits from Council investments with the bank will be available to community groups. Each year up to 80% of the profits from the Community Bank are dispersed as grants to community and sporting groups. The funds from the venture are on top of those offered by Council through the Regional Arts Development Fund, the Community and Events Support Grants Scheme and the Sporting Grants Scheme. Representatives of Councillors and the bank will decide on how the funds should be distributed.

Planning for our region’s future wellbeing Council has undertaken two key planning projects which will guide the development of the Fraser Coast region into the future. • The Fraser Coast Community Plan, which is required under the Local Government Act 2009, will guide Council’s decision making during the next 20 years. The plan incorporates goals, strategies and key actions for the future economic and social well-being of our community, our approach to environmental management and our systems of governance. • The Fraser Coast 2031: Sustainable Growth Strategy will give direction to defining a land use strategy and a strategic framework for the future Fraser Coast Regional Council Planning Scheme. The strategy will influence the development of a single planning scheme for the Fraser Coast Regional Council area. Through the Our Fraser Coast 2031: Have Your Say project Council sought community input into these two plans. Residents were invited to complete an online survey, participate in local community workshops or contact the project hotline to discuss their issues and ideas.

The 2031 Sustainable Growth Strategy was launched to an audience of industry and business leaders.

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Fraser Coast Regional Council Annual Report 2009–2010 


AWARDS

Cr Linda Harris’s contribution to local government and the community was recognised at the Local Government of Queensland (LGAQ) Conference Dinner, held in Brisbane on 25 August 2009, with the presentation of a 15 Years of Service Award.

COUNCIL GETS SERIOUS ABOUT SUSTAINABILITY Fraser Coast Regional Council is committed to a more sustainable future for the region and has developed Our Sustainable Fraser Coast Charter. In February 2010, Council launched the Fraser Coast Online Sustainable Living Guide, developed in consultation with the Natural Strategies Group, to show that one person, one family, one business or one community group can make a difference. It includes 50 actions residents can take to live more sustainably. There are low-cost tips on shopping, composting, recycling, energy water efficiency and ideas for home renovations. An audit of office lighting at Council’s five main buildings resulted in a program to replace lights with 25% more efficient products. An audit of Council’s green house gas (GHG) emissions, including electricity consumption, fleet and plant fuel consumption was also commenced.

Fostering friendships abroad A Fraser Coast delegation strengthened our region’s sister city relationship with Leshan during a successful 10-day visit to China in May 2010. Representatives from Council, the University of Southern Queensland Fraser Coast Campus and Wide Bay TAFE negotiated several exciting education, tourism and business opportunities and reciprocal visits for dignitaries, school groups and other residents. Leshan officials were keen to show their Fraser Coast visitors the city’s schools, universities and industrial developments including their 26 square km High Tech Enterprise Zone. A riverside development in Leshan planned for early next year will include subtropical design concepts sourced from the Fraser Coast and Leshan is also planning an Australian garden. A Chinese garden will be developed in the Hervey Bay Botanic Gardens incorporating features from Leshan. The Fraser Coast also enjoys sister city and friendship associations with Otsuki, Kasukabe and Tome in Japan and Honiara in the Solomon Islands. In July 2009 the Fraser Coast Regional Council provided training in the Solomons on machinery and work procedures.

The Fraser Coast strengthened its ties with its Sister City Leshan in China when a delegation visited in May 2010.

A Lifestyle for Everyone


Vital grants for community projects

A selection of the grants is identified below.

Federal, State and Local Government grants can provide vital dollars for community events and projects that would otherwise not proceed.

Community Grants supported:

During 2009/10 the Fraser Coast Regional Council vigorously explored all avenues for external funding opportunities sourcing more than $8.5 million that was injected into more than 40 projects throughout the region.

External Grants used or tagged for:

These included $2.1 million from the Australian Government’s Regional and Local Community Infrastructure Program (RLCIP), $979,000 from the Australian Government’s Jobs Fund for the Links Corridor and $5.6 million for the Community Centre and Gallery project in Hervey Bay. During 2009/10 Council also delivered two rounds of Community Grants, providing $78,413 to 42 community groups and not-for-profit organisations.

Update and digitise Fraser Coast Historical Cemetery records

2010 Burrum Heads Easter Fishing Classic

Hervey Bay Community Centre and Regional Gallery

Upgrade of radio and membership system for Volunteer Marine Rescue Hervey Bay River Heads Reserve environmental project

Refurbishment of facade at Zephyr Street Performing Arts Theatre

Entrance statements for coastal townships Shakespeare on the Bay

Hervey Bay Seafood Festival 2010

Replacement of boardwalk at the Fay Smith wetlands

Restoration of the band rotunda, the cenotaph and the Melville Memorial Fountain in Queens Park;

Exercise equipment at ANZAC Park New seating at Maryborough Showgrounds and Equestrian Park CCTV for Maryborough CBD Installation of playgrounds, shade structures, barbeques and exercise equipment

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Repairs to the Tiaro and North Aramara war memorials Hearing loop for Maryborough Computer Users Group

Fraser Coast Regional Council Annual Report 2009–2010 

Mary River Festival, Tiaro Annual Glenwood Swap Meet


NEW BOARD FOR WIDE BAY WATER CORPORATION A new board of directors was appointed to Council’s controlled entity Wide Bay Water Corporation in January 2010. The new board is chaired by Leith Boully who has an extensive background in the Australian water industry through her irrigation, farming, research and policy interests

and is currently an Adjunct Professor at the School of Integrative Systems at the University of Queensland. The other board members are Megan Houghton, Ian Klug, Don Marples, Susan Rankin and Garry Storch. Wide Bay Water Corporation is nationally and internationally recognised at the forefront of water loss prevention and distribution management and a leader in the development of land-based water-reuse facilities predominantly in crop production.

Australia Day award winners and Mayor’s regional Significance Award Awards were presented to recognise the service and dedication of recipients across the region. Woocoo

Tiaro

Maryborough

Hervey Bay

John Atkinson

Darryl Stewart

Mary Dixon

John Tracey

Junior Citizen of the Year

Rowan Collins, 15

Lachlan Stewart

Brody Dombrow

Georgia Sard

Sportsperson of the Year

Clinton Brown

Jennifer Strack

Neville Johnson

Junior Sportsperson of the Year

Sally Wheeler

Lewis Reibel, 12

Edyn Belton

Beth Mooney and Jordan Kerby

Cultural Award of the Year

Bronco Jensen

Janess and Ken Sutton

Ailsa Head

Hervey Bay Historical Village and Museum

Arlene Alexanderson, 12

Emma Hellmuth

Emily Tighe, Stage Rats performance of Ma Baker

Kate Collis

The Brooweena Q150 event

The Tiaro Farming and Lifestyle Field Day

Q150 Craft Fest

Fraser Lions Seafood Festival

Citizen of the Year

Junior Cultural Award of the Year

Community Event of the Year

Australia Day Award Recipients from left to right: Emma Hellmuth, Janess Sutton, Darryl Stewart, Lachlan Stewart and Lewis Reibel.

A Lifestyle for Everyone


Information Management projects completed

Knowledge management “Technology is an enabler for productivity and service improvements. Council now has a great technical foundation on which to build a solid future.” Sydney Shang, Executive Manager Information Management.

Historical Council documents preserved Detailed ledgers dating from the 1880s to the 1970s were among Maryborough Council records cleaned and moved to a secure location in January 2010. The historical collection of books includes committee minutes, accounts, rates, water rates, wages ledgers and valuation documents. The books were moved from a back room in City Hall to a concrete safe in the Maryborough administration building that provided more constant temperature and humidity. Due to local government boundaries changing several times since the early days, the records covered not just Maryborough but most of the region.

All amalgamation tasks completed. That included incorporating the four corporate data systems into one. All Council records are now kept on DOCS (electronic document filing system), Finance One and Proclaim (property records). All Information technology infrastructure was consolidated (servers updated, PC’s replaced and network hardware) into one system. Installation of four security cameras into the central business district of Maryborough and on the Link Mobility Corridor near the Hervey Bay library. The initial feedback from the security camera trial has been promising. Video from the cameras has been useful in helping police address vandalism and destruction of Council property. New intranet developed so all staff, no matter their location across the region, can log on to stay abreast of Council developments and access Council documents and information. Completion of the Information Management Four-Year Strategic Plan which will guide the replacement of equipment and software upgrades across the Council to improve service delivery. Improvements to Disaster Recovery and Business Continuity plans with the installation of a new 16 terabyte backup disk storage system. (How much space is that? Imagine a magazine page where every letter and space typed equals one character. At an average of 5,000 characters per page, 1 terabyte of disk space could hold 220 million pages of text.)

The process to consolidate the 300,000 paper-based files of the four former Councils was started. The files include property, rates, development and building records. A catalogue of the files has been established which all staff will be able to access electronically. The physical files will be kept in 10,000 boxes in storage.

Consultants clean Maryborough’s historic records

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Fraser Coast Regional Council Annual Report 2009–2010 


AWARDS

Wide Bay Group Training nominated Council for an Employer Award in November 2009. During the financial year Council was a host employer for a number of Wide Bay Group Training apprentices. Three of these young people are still working with Council.

Employees give feedback to Council Council completed a staff survey to assess how employees felt post amalgamation. The survey results indicated that of the 291 employees who responded (47% of staff) gave an overall satisfaction rating with Council of 71%. The Council will use the Employee Feedback Survey as a benchmark for future surveys and to gauge staff satisfaction in a number of key result areas including leadership, purpose, reward, opportunity and work/life balance.

People development

The results have been discussed with staff who have provided strategies for continuous improvement including the implementation of mentoring programs and streamlined internal communications.

“With state of the art technology and competitive work conditions, the Fraser Coast Regional Council has cemented itself as an employer of choice.” Alexis Hill, Executive Manager People Development

Indigenous job seekers join Council Fraser Coast Regional Council welcomed 10 indigenous job seekers to its construction crews as part of a 13-week Queensland Government employment project. Dhugamin CDEP oversaw the project, supported by a $120,930 grant from the Queensland Government’s Skilling Queenslanders for Work initiative. This is the fourth time Council has hosted the project.

Service Excellence Each month, Council’s Customer Service staff serve around 2,500 people at Council’s three administration centres and answer an average of 8,330 phone calls. Other Council officers also receive an average of 2,500 action requests a month, covering anything from lost dogs to complex planning applications. Council developed a Customer Service Charter that outlines our service commitment to residents and we strive for excellence in customer service across all departments. Council invites residents and colleagues to nominate individual staff for a Customer Service Award when the service provided exceeds expectations. The awards were introduced in July 2009. Since then 45 staff have been recognised for their service excellence and innovation.

Members of the Indigenous Job Seekers group ready for their first project.

A Lifestyle for Everyone


COMMUNICATION

2009/10 Financial Year Training Over 3,400 staff attended training in areas as diverse as 4WD, chainsaw operation, working at heights, ergonomics, first aid and time management.

29,000 items of written correspondence processed;

Training Type Number of staff

114,800 telephone calls answered by our Call Centre; 29,994 requests for service actioned through Council’s Customer Request System; 40,016 customers served at our counters.

Surfing the web A new-look Council website was developed that is comprehensive, user friendly, informative and accurate. There were over 210,000 visits to the site during the reporting period from more than 95,000 unique visitors. In excess of 655,000 pages were viewed with the most popular being vacancies, planning and development, contact details, Melbourne flights campaign, library, maps and animals.

Academic Scholarship Fraser Coast Regional Council presented two scholarships to students studying at the University of Southern Queensland Fraser Coast Campus. Natasha Stanberg – $2500 Scholarship for a second year student with the highest cumulative Grade Point Average from the faculties of Business, Arts, Education and Sciences in 2009.

Bronwyn Britten – $2500 Marketing Scholarship for the marketing student with the highest combined achievement in Introduction to Marketing and Consumer Behaviour.

Keeping in touch with our community Council held regular Community Briefings across the region as part of its commitment to two-way communications with residents. Sessions during the 2009/2010 year were held at: • River Heads Hall, July 2009 • Glenwood Hall, November 2009 • Hervey Bay Neighbourhood Centre, March 2010 • Burrum Heads Community Hall, May 2010 The condition of roads, footpaths and parks topped the list of questions raised by residents attending the briefings.

Customer Service Officer Tenille Richards at the Hervey Bay Customer Service Centre.

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69% of all calls received by Customer Service were dealt with at first point of contact compared with 59% at the same time last year. Also during the financial year:

Fraser Coast Regional Council Annual Report 2009–2010 


AWARDS Fraser Coast South Burnett Tourism Awards for Excellence 2009: “Our Fraser Coast magazine”.

Marketing Marketing Fraser Coast A series of discovery trails, a promotional magazine and a new look website are part of a new integrated, multimedia “Our Fraser Coast” marketing and tourism campaign launched by Council. All marketing components were designed to integrate with each other and cross promote the region. They use the same creative visuals, key messages and brand personality so all elements work together to support the marketing mix and reinforce the Fraser Coast brand. The campaign encourages more tourists to visit and stay longer to discover the range of unique natural landscapes and tourism experiences on offer on the Fraser Coast. A second component of the campaign encourages residents to ‘holiday at home’ through Staycations, which offers discounts for residents and visiting friends and relatives. A new gift and keepsake shop called Quintessential Fraser Coast, which incorporated a Visitor Information Centre (VIC) was opened at Hervey Bay airport in July 2009 to give incoming air travellers the opportunity to sample the food and souvenir products available here and departing passengers a last-minute opportunity to buy keepsakes that will remind them of their visit.

In the five years from July 2005 to July 2010 since jet air services started there have been 940,696 passenger movements through the airport. Ensuring the region is branded uniformly has also extended to the development of new entry statements for villages, towns and cities across the region. New entry statements have been installed at Tinnanbar, Poona, Tuan, Boonooroo and Maaroom. Entry statements will be progressively rolled out across the region as funds become available. Hervey the Whale, Fraser Coast’s ambassador, has been a smash hit since he made his debut in July 2009. Hervey has delighted thousands at events across the Fraser Coast, especially children, who love to have their picture taken with him.

Fraser Coast mascot Hervey the Whale waves to cyclists on the Bay Esplanade.

A Lifestyle for Everyone


HIGHLIGHTS

75% water weed Hymenachne infestations across region controlled as part of ongoing control program

18

Fraser Coast Regional Council Annual Report 2009–2010 

500 properties

contacted as part of an awareness campaign for environmental pest plants on Fraser Island


Natural environment Biodiversity and climate change Waste management

Nat ural A unique natural environment

Reducing our carbon footprint in terms of waste and emissions is an overriding goal as we strive to preserve, protect and manage our exceptional natural environment. Enjoying Fraser Coast’s coastal diversity.

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Our achievements In 2009, the Great Sandy region was awarded Biosphere Reserve status by UNESCO.

Natural environment “Our lifestyle and quality of life depends on a healthy natural environment”. James Cockburn, Executive Manager Environment and Open Space.

• Hervey Bay Community Bank CEP Group Environmental Excellence Award – Friends of Cheelii Lagoons • Master Builders Building Site Environmental Excellence Award – Perry Homes • Mayor’s Choice Award – Marilyn Connell

Mayor rewards environmental workers

Shoreline erosion in the spotlight

The annual Mayor’s Environment Awards recognise and reward the outstanding efforts made by members of our community toward the environment. There are many groups, individuals and organisations across the Fraser Coast that volunteer their time to look after beaches, bushland and wildlife. The winners of this year’s awards were announced on World Environment Day and were:

Residents were asked for input to establish a Shoreline Erosion Management Plan (SEMP) which will guide sustainable beach protection on the region’s 112km of open ocean coastline which stretches from Burrum Heads to Tinnanbar. The project started in April 2010 and is expected to be completed in mid 2011. Council has engaged coastal management specialists Cardno Lawson Treloar and community engagement specialists CPR Group to help prepare the SEMP.

• Cartridge World Environmentalist of the Year Award – Wide Bay Burnett Conservation Council Incorporated (WBBCC) • Maryborough Lions Encouragement Award – Year 2/3 Class Howard State School • GHD Sustainability Award – Transition Town Hervey Bay • Possum Paradise Environmental Innovation in Business Award – Wide Bay Institute of TAFE • Cardno Primary School Environment Project Award – St James Lutheran College • GHD Secondary School Environment Project Award – St Mary’s College

Inaugural Mayor’s Regional Significance Award The inaugural Fraser Coast Mayor’s Regional Significance Award was presented to the Greater Mary Association for its successful three-and-a-half-year campaign to unite public support to stop the building of the Traveston Crossing Dam. The Mayor’s Regional Significance Award honours a significant contribution to the Fraser Coast Region that has positively changed or impacted on the community and was presented on Australia Day.

The Hervey Bay Foreshore Management Action Plan has been reviewed and will be formally presented to Council in 2010. Implementation of the Foreshore Restoration Plan is 53% complete. A consultant has been contracted to develop a Shoreline Erosion Management Plan. Development of a Mangrove Management Strategy is also underway.

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Largest Council revegetation project will revitalise Maria Creek The health of Maria Creek at Howard will improve thanks to the biggest revegetation project ever carried out by Council. An 800-metre section of creek that passes through the Howard township had little vegetation along the edges allowing inflows of sediment, nutrient and debris into the creek and increasing the rate of bank erosion. A 10-metre vegetation buffer was established on each side of the creek with the help of Greencorps and volunteers who attended National Tree Day.

Council officer Joan Cummings (above left) and an onlooker examine the Vanilla Orchid which is pollinated by hand. The Orchid House at the Hervey Bay Botanic Gardens celebrates its 10th anniversary this year.

Seafront Oval Dune restoration under way in Hervey Bay

Cleaner beaches, cleaner oceans, less flooding

Work started on a five-year sand dune restoration project at Hervey Bay’s Seafront Oval between Tooan Tooan Creek and the WetSide Water Education Park.

Stage one of a program to replace eight ocean outfalls across the region to improve stormwater flows started with the replacement of three outfalls; two on Urangan Beach and one at the ocean end of Tavistock Street.

Many of the semi-mature Cypress pines on the 200-metre long beach front site had died and were a danger to people using or working in the area. The natural attributes of Hervey Bay’s foreshore are the city’s major point of difference from other coastal holiday centres so it is important that they remain attractive. The vegetation in the natural areas helps stabilise the sand dunes and protect the public and privately owned assets along the Esplanade during storms.

Larger diameter pipes were installed to accommodate future growth and flexible tide valves were fitted to the pipes to stop seawater and sand entering the system and causing blockages. At the same time Council is committed to best practice stormwater management to reduce pollutants and improve the quality of stormwater reaching the Bay.

A cleaning program ensures our beaches are litter free.

A Lifestyle for Everyone

Fraser Coast Regional Council Annual Report 2009–2010   21


AWARDS

Vegetation trimmed on Anembo Lakes island

The Fraser Coast Region took four awards in the Wide Bay Burnett judging of the Keep Australia Beautiful Ergon Energy Tidy Towns Awards:

Weeds and fallen trees were removed from an island in the Anembo Lakes storm water detention basins at Hervey Bay.

The Resource Recovery Award – Council’s Nikenbah Waste Management Facility

The project aimed to progressively remove pepper trees and other woody weeds from the island and replace them with native species to allow more sunlight to reach the ground encouraging ground covers to germinate and improve the visual amenity of the area.

The Grunfords Pumps Water Conservation Award – Wide Bay Water Corporation for the development of the Wetside Water Education Park

As weed species are removed they will be replaced with selective native species that will attract bird life but discourage the heavier Ibis from nesting in such large numbers.

The Outstanding Achievement Award – Tiaro Landcare’s Save the Mary River Turtle project

Biodiversity and climate change

The Ergon Energy Energy Conservation Champion Award – Council’s sustainability activities

PLANNING FOR THE FUTURE A Habitat and Biodiversity Planning Study was started as part of the Council’s Fraser Coast 2031: Sustainable Growth Strategy. The region-wide study will identify and map core ecological areas as well as important ecological links and disturbed areas requiring rehabilitation. The study will ultimately recommend a framework for future biodiversity planning initiatives to be incorporated into a new planning scheme; however it may also be used to prepare amendments to the existing planning schemes in the interim period.

Workers on Anembo Lakes Island.

Land Protection Officer Juliet Musgrave distributes thousands of tiny weevils Cyrtobagous salviniae which are used in the biological control of salvinia weed on Condor Lakes in Hervey Bay. The adult weevils feed on the leaves, stems and roots and the larvae feed on the stems and leaf buds finishing off the plant. These weevils are particularly successful because they do not affect other plants or animals in the ecosystem.

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Our achievements As a region, we recycle an average of 450 tonnes per month of glass, paper, cardboard, steel and plastic.

Waste management Recycling Maryborough The $1.3 million Fraser Coast Recycling Centre at Maryborough was officially opened in March 2010. The new centre drastically cut the amount of material going to landfill. Last year 75,000 tonnes of material went to landfill at Maryborough. The new recycling centre, which includes a reuse market centre, operates along similar lines to the Council’s centre at Nikenbah, Hervey Bay. Last year 30,000 tonnes of material was diverted from going to landfill at Nikenbah. The Reuse Market at the Fraser Coast Recycling Centre in Nikenbah resells approximately 1,600 cubic metres of reusable items per month. Both Reuse Market Centres are managed by community group Reuse & Recycle that engages up to 30 people, including volunteers and returned about $106,000 to the community in the 2009/10 year through grants to sporting clubs and community groups.

Waste Services Team member Kevin Mitchell uses the new touchscreen facilities installed at the Nikenbah and Maryborough waste facilities in December 2009.

Reduce Reuse Recycle Council continued to implement waste management solutions incorporating the principles of reduce, reuse and recycle. More than $700,000 was allocated in 2009/10 for improvements to landfill sites and gas collection infrastructure. Improvements to waste services included upgrades to transfer facilities which are now manned when open and extending the areas receiving a two-bin service. The changes were introduced to meet higher standards imposed by the Environmental Protection Agency in landfill remediation and waste management and have resulted in the cost of disposing of rubbish increasing by 17% or $38 per household.

Recycle and Reuse manager Paul Birchill-Hunt talks with Queensland Corrective Services Commissioner Kelvin Anderson.

A Lifestyle for Everyone

Fraser Coast Regional Council Annual Report 2009–2010   23


HIGHLIGHTS

59km of road network resealed as part of $3.1 million program

$4.4 million facelift for Maryborough CBD

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Fraser Coast Regional Council Annual Report 2009–2010 


Built environment Infrastructure Commerce and industry Tourism destination

Dynamic

a diverse, innovative and prosperous region

Comprehensive regional planning, strategic regional land use plans and innovative tourism and economic development strategies allow us to manage and build upon the rapid growth which creates our prosperity. Public art takes pride of place

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Fraser Coast Regional Council Annual Report 2009–2010   25


ECONOMIC STIMULUS

Built environment Strategic Planning PD Online Council has expanded the enquiry options available on its online development information tool, PD Online, to offer residents and developers an up to date self service development system which now includes Landuse Enquirer. PD Online allows users to track the progress of their development applications online, 24 hours a day, seven days a week. Customers have embraced the introduction of online planning tools to access information quickly themselves. A gauge of the popularity of the service is the 25% drop in telephone calls being directed to Council’s Development Team.

Despite the persistent effects of the global economic climate, the number of building and plumbing works applications received by Wide Bay Building Consultants, Council’s building certification team, during the financial year compared favourably with the number received last year. 876 building work applications – a 1.27% increase on the year before. Overall value of the works was $91.5 million – 17.07% higher than the year before. 1564 plumbing works applications received – a 28.2% increase compared with the year before. Council’s development assessment team processed more than 800 development applications.

Development Shovel Ready development encouraged In early 2010 Council outlined a new initiative aimed at facilitating substantial new development which would provide significant economic input into the building economy and have a flow-on effect for ratepayers and businesses across the region. The ‘Shovel Ready Development’ initiative enables developers to seek a reduction in infrastructure contributions if their project falls within certain parameters. These include having the necessary development approvals and architectural plans, being able to commence construction within six months and have the project completed within two years.

The 92-year-old Urangan Pier underwent a $2.5 million refurbishment in 2009. As part of the eight-month-long project, about 400 timber piles were replaced with 100 plastic-coasted steel piles. The timber piles were then hauled on to the pier by a crane and transported to Council’s Depot where they were sorted. Some of the piles have historical significance, having come from Fraser Island when logging took place there. The removed piles will be reused as part of landscaping projects around the region.

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Infrastructure Multi-million dollar reseal program undertaken About 59 kilometres of the Fraser Coast road network was resealed under a $3.1 million program. The work was completed in two sections with Council staff carrying out repairs where necessary before the resealing works were undertaken by Boral Resources Pty Ltd. The project included applying bitumen and aggregate to existing sealed surfaces to enhance the durability of the road with roads being prioritised according to age and condition of the existing seal. The project also included resealing 9.1km of Teddington Road and Eatonvale Road with funds provided by the state government for Local Roads of Regional Significance. In the 2009/10 budget Council allocated $24 million to build and upgrade roads within the region’s 3,200 kilometre road network to develop a high quality integrated transport network that enhances connectivity.

Seafront Oval redevelopment Work started on the Civil Works Master Plan for the Seafront Oval in Hervey Bay. The project will develop the Seafront Oval area into an attractive and functional public park with the capacity to accommodate large events.

ROCK WRAPS FOR CRAIGNISH ROAD PROJECT A rock wrapped roading technique was used in a project to realign and reconstruct 850m of Craignish Road in Hervey Bay because the subgrade was saturated and of very low strength. The road was redesigned so the conventional pavement was built on top of a 300mm thick layer of large rocks wrapped in geotextile material which allowed water to drain into nearby culverts. The $746,000 project also included two new culverts in the design.

MAIN STREET RECONSTRUCTION The $7m contract to rebuild 1.3 km of Main Street between McLiver Street and Doolong Road was awarded to local company VDM Bellero. The project includes replacing the existing two-lane Main Street, building a new service road, improving drainage, street lights and traffic lights at the Urraween-Main Street intersection. Traffic modelling conducted for the Council indicates that Main Street carried 8,400 vehicle movements a day which is expected to grow to 16,800 vehicle movements a day in 2026.

Travis Robertson and the Roads Crew

A Lifestyle for Everyone


MAJOR FACELIFT FOR MARYBOROUGH Work has finished on the $4.4 million Maryborough CBD Beautification Project. The project had a number of aims, one of which was to encourage investment and employment opportunities and promote inner-city residential development as well as provide a major section of the landscaped link between the city centre and the riverside parklands. At the same time the Council completed the $1.2 million redevelopment of the Gatakers Artspace and Portside Passage, a landscaped lane area between Kent and Wharf streets. The project was funded through the Queensland Government’s Regional Centres Program, Ergon Energy’s Community Powerline Program and by Fraser Coast Regional Council. Pedestrian/cycle track across the Bruce Highway links Maryborough City with Maryborough West.

Pedestrian OverPass Council awarded Maryborough company Civil Mining and Construction Pty Ltd the contract to construct a $1.2 million pedestrian and cycle overpass across the Bruce Highway near Maryborough. The three-metre wide overpass provides safe passage for pedestrians and cyclists across the Bruce Highway between Maryborough city on the eastern side and TAFE, Riverside Christian College, the railway station, and residential developments in Maryborough West. The project is part of Council’s Maryborough Walk and Cycle Strategy and attracted a 50% subsidy from the Queensland Government’s TIDS SafeST road funding program. It also involved land transfers from Queensland Rail.

Mary Poppins dialogue column in Maryborough’s refurbished CBD.

Cr David Dalgleish at the site of the Bruce Highway pedestrian/cycle overpass.

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Commerce and industry “Economic development is not the responsibility of Council alone. Often our main effort needs to be one of facilitation, encouragement and assistance to others in government or private enterprise. We all have a part to play.” Kim Roberts, Executive Manager Strategic Integration.

Strategy for Economic Development launched During 2009/10 Fraser Coast Regional Council continued to focus on the importance of economic development to the region by launching its Economic Development Strategy in January 2010. The strategies for maintaining sustainable growth and development within the Fraser Coast include: • Creating an environment that is conducive to attracting and maintaining development

Economic Development Advisory Committee A new Economic Development Advisory committee met for the first time in February 2010. The 21-member committee included representatives from business, the chambers of commerce and the Urban Development Institute of Australia (UDIA). The committee identified the following top priorities for consideration by Council: • A convention centre in Hervey Bay • Continuing the Bridge to Brolga Plan, the Maryborough CBD beautification project and the Gatakers Artspace projects to revitalise the Maryborough CBD • Implementing the newly introduced Aviation Strategy for the Fraser Coast airports • Developing a large lot industrial precinct adjacent the Bruce Highway in Maryborough to service the future needs of the Fraser Coast • Assisting the University of Southern Queensland Fraser Coast campus to establish the Centre for Economic Development and Enterprise • Improving the health services to the region, specifically renal services in Maryborough

• Supporting existing business and industry to build the region’s competitive advantage • Ensuring infrastructure meets industry and community needs • Encouraging partnerships, business networks and alliances • Planning and facilitating economic development

Councillor Gerard O’Connell (right) joins Economic Development Officer Andrew Jackson and Principal Officer Major Projects Tracey Genrich to review the Economic Development Strategy which was launched in January 2010.

A Lifestyle for Everyone


AWARDS Fraser Coast Town Crier Ken Ashford – 2010 Australian Town Criers’ Championships; Assistant Town Crier Stephen Battye – Best Dressed Town Crier and his wife Veronica Battye – Best Dressed Escort.

Tourism destination

Council received a number of awards in the Fraser Coast South Burnett Tourism Awards for Excellence 2009:

“Events play a vital role in creating a desirable lifestyle for residents and in attracting tourists to the region.”

The 2009 World’s Greatest Pub Crawl – Regional Festivals and Special Events Category as well as setting the world record

Lisa Stephenson, Executive Manager Customer Service, Marketing and Tourism.

Maryborough Visitor Information Centre – Best VIC; Hervey Bay VIC – finalist

Ask a local By providing four fully accredited Visitor Information Centres (VICs) located at Hervey Bay, Hervey Bay Airport, Maryborough and Tiaro, Council contributes significantly to the dispersal of tourist dollars and increasing length of visitor stay within the region. Despite tourism statistics indicating a decline in tourists to the region, these Centres serviced over 84,00 walk in visitors during the year – a 13% increase compared with the previous year; and generated over $327,500 worth of gross tour sales on behalf of regional operators.

Our Fraser Coast Magazine – Tourism Promotional Material and Media Award

2008/09 2009/10

Walk-in visitors Fraser Coast Visitor Information Centres

90,000.00 80,000.00 70,000.00 60,000.00 50,000.00 40,000.00

A total of 72% of visitors rated the Fraser Coast VICs as exceeding their expectations in the areas of customer service, presentation of displays, signage and location and information and services.

30,000.00 20,000.00 10,000.00 0.00

Maryborough

Tiaro

Hervey Bay

Hervey Bay Airport

TOTAL

Become a tourist in your own backyard More than 3,000 residents have taken advantage of the Staycations program, an initiative of the Fraser Coast Regional Council with the support of Fraser Coast South Burnett Tourism, Fraser Coast Chronicle and local business operators. The focus of Staycations was to bolster the tourism industry by encouraging locals to rediscover the

Visitors enjoying themselves at the World’s Greatest Pub Fest.

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region and holiday at home through special deals and seasonal offers from selected Fraser Coast attractions, tours and businesses. Residents join Staycations online or at any of Fraser Coast Regional Council Visitor Information Centres and receive discounts of up to 50% when they present their card.


OUR FANTASTIC FOUR EVENTS More than 10,000 people attended the Mary Poppins Festival in July 2009 More than 15,000 people attended the Whale Festival Family Fun Day in August 2009 Approximately 2,000 students participated in the Technology Challenge Maryborough in September 2009 More than 10,000 people attended the World’s Greatest Pub Fest in June 2010

Events As part of its commitment to encouraging events across the region, Council allocated $685,000 to stage significant regional events including the World’s Greatest Pub Fest, Mary Poppins Festival, Whale Festival and Technology Challenge. Council has developed and maintains a dedicated events website – www.frasercoastevents.com.au and conducts an annual Event Coordinators Workshop in conjunction with Queensland Events to grow the events capacity within the region. This year’s workshop was held at the Brolga Theatre in February 2010 attracting 40 participants. Events not only give residents great enjoyment, but they draw visitors from far and wide creating economic benefits such as boosting tourism and promoting the region through media exposure. Survey results for the World’s Greatest Pub Fest showed that 40% of participants came from outside the region.

Media exposure for the Pub Crawl and Mary Poppins Festival included the BBC, Australia Associated Press, FM radio stations from Sydney and Melbourne, national magazines, ABC radio stations across Australia and the Queensland Weekender television program. This type of coverage is worth hundreds of thousands in marketing terms for our region. Council developed and adopted a Regional Events Strategy which sets the vision and aims for regional events staged and supported by Council to maximize the value from the events. Council is a significant sponsor to other community events: • Fraser Coast Cultural Festival – $40,000 over three years as well as $15,000 in-kind support. • The Fraser Lions Hervey Bay Seafood Festival – $15,000 and $5000 in-kind support over three years. • Fraser Coast Show – $30,000 over three years and significant in-kind support. Council also allocated $61,000 through the Community Events Grants Program to community groups to help run events.

Fraser Coast Events team members

A Lifestyle for Everyone


HIGHLIGHTS

$1.4 million transformation of Gatakers Warehouse

42,416 residents use five Fraser Coast library branches

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Heritage and culture Community health and safety Community development

Healt hy

a livable, healthy and happy community

We aspire to be a healthy, happy community by encouraging cultural diversity, protecting and promoting our heritage, improving public health and safety, and building empowered, participative communities. Nathan, Quinn and Carol McKeough enjoy Mary River Parklands in Portside with their dog Tiger.

A Lifestyle for Everyone


art by numbers

During the 2009/10 financial year the Hervey Bay Regional Gallery had: 18 exhibitions including Linked Landscapes by Anneke Silver (Cairns Regional Gallery touring exhibition); No No Hana (Wild Flowers) by Japanese artist Yaeko Niitsu (supported by the KIFA – Kasukabe International Friendship Association); TAFE Students Showcase; and the Hervey Bay Art Society Exhibition Over 15,500 visitors 25 individual school visits (560 children)

Heritage and culture Gatakers Artspace The $1.4 million transformation of Gatakers Warehouse in Maryborough into Gatakers Artspace has proved an artistic boon. Hervey Bay company DD Constructions completed the renovation of the 1860s building under the guidance of Fraser Coast architect Gavin Patterson retaining as many of the original features as possible. Bookings started to flow almost immediately and the gallery was completely booked out until the end of 2011 and available time slots in 2012 were filling quickly for exhibitions and workshops in a range of genre from sculpture and painting to music and card making. The project was jointly funded by the State Government’s Q150 Fund, Fraser Coast Regional Council and Gatakers Body Corporate members.

Artist Garry Duncan and Mayor Mick Kruger at the opening of Gatakers Artspace

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Fraser Coast Regional Council Annual Report 2009–2010 

23 visits/activities by other community groups The Gallery’s education program – Mudskippers Club and Little Skippers Early Childhood Program – have been nominated in the Gallery and Museum Achievement Awards 2010


Libraries go high tech

Achievers honoured in Howard

Library services have been enhanced with the introduction of a regional Web Browser-based search application (WebOPAC) which allows library users to search the collections of the five Fraser Coast libraries on the internet. Users can also reserve items on-line from the collections in Hervey Bay, Burrum Heads, Howard, Maryborough and Tiaro libraries.

Fourteen of Burrum’s finest one-time residents, including an Australian Prime Minister, Australian Member of Parliament, exceptional sportsmen and women and pioneering families were honoured in the first stage of the Burrum Walk of Achievers in Howard.

Self service kiosks and an automated book scanning system have also been installed in the main library branches Hervey Bay and Maryborough allowing users to independently check out and return books and other library items. The total current membership of Fraser Coast Libraries is 42,416 (45.9% of the population). With the single Fraser Coast Regional Council Library Card, members can access items from any of the five libraries in the region. Our total collection of resources is 229,068.

Val Grainger is one of 80 volunteers who help out at Fraser Coast libraries with delivering books to housebound residents, re-shelving books, repairs and helping with activities for children.

Plaques on steel planter boxes decorated with remnants of machinery from the Burrum coalfields bear photographs and a short note on each achiever. The planter boxes are in the shape of the coal buckets used in the Burrum mines. Fraser Coast historian Margaret Wroe and Marlene Wilson, a long-time researcher from the Maryborough Family History Society, researched the nominees with the help of Burrum families. It is anticipated that more achievers from the district will be honoured in a similar way at a later date.

Historian Margaret Wroe and Maryborough Family History Society researcher Marlene Wilson inspect one of the Burrum Walk of Achievers plaques in Howard.

Library Assistant Vic Wilson and Customer Services Librarian Tara Webb checking returns at the library chute.

A Lifestyle for Everyone


ANIMAL STATS Animals Registered: 4,222

Community health and safety Want to play? Families, schools, kindergartens, child care centres, disability services, hospitals and family day care providers are members of the Maryborough Toy Library and Special Needs Resource Centre. Toys, puzzles, games, computers, learning aids and large equipment such as slides and trampolines can be borrowed from the library which has 4,234 resources available. 24,815 items were borrowed during the financial year, with the most popular being for special needs clients and including bikes that are adapted to fully support the body, chairs that provide full body support and adapted devices and toys with music, sounds, vibrations, lights and movement.

Dogs Registered: Desexed – 2,436 Whole – 1,774 Over 8 yrs – 561 Cats Registered: Desexed – 11 Whole – 1 Over 8 yrs – 0 Animals: Impounded – 1,520 Released to Owner – 657 Rehomed – 133 Released to Animal Care Facility – 222 Released to Refuge – 95 Euthanized – 413

Dog registrations help kids with cancer Fraser Coast dog owners raised $3,446 to support kids with cancer by registering their pets in September 2009. Fraser Coast Regional Council donated 25 cents from every dog registration renewal paid before September 30 to CanTeen, a support organisation for young people aged 12 to 24 living with cancer. This is the second year Council has nominated a cancer charity to support as an incentive to encourage dog owners to pay their registration fees.

Students from Pialba State and Hervey Bay State High School with members of the Active Transport to School Steering committee

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Fraser Coast Regional Council Annual Report 2009–2010 


AWARDS Maryborough’s Toy Library won a 2009 Fraser Coast Disability Action Award in the Community Organisation category for its Special Needs Resource Centre. It was nominated by the Maryborough Special School. The Toy Library supplies resources for Maryborough Special School, Hervey Bay Special School, Maryborough and Hervey Bay Early Intervention Centres and Special Education Units at Maryborough and Hervey Bay Schools. It is one of only six resource centres in Queensland to qualify for funding under the Special Education Department Non Schools Organisations Funding for Resource Centres and Special Resources. Council’s Active Transport to Schools Program in Hervey Bay won two Queensland Heart Foundation Local Government Awards including the overall state award. The program is now being extended to other schools in the region. Council was a regional finalist in the inaugural Healthy Queensland Awards.

Work Safe Week During National Work Safe Week (October 26–30) Fraser Coast Regional Council’s Workplace Health and Safety (WHS) Team in conjunction with Workplace Health and Safety Queensland developed and delivered a safety pack to 29 local schools to highlight hazards at school/work, in the home and the neighbourhood and provided information for families on how to deal with them. In conjunction, the libraries ran a colouring competition with a theme of Bike Safety, offering prize packs that included water bottles, colouring books from emergency services and other goodies.

Kerrie Hunsley from the Maryborough Toy library accepts a disability action award

A healthy jab Council and Queensland Health provide free immunisation clinics for Fraser Coast residents. During the 2009/10 financial year 1,598 children (aged between 2 months and 4 years) were vaccinated at the free weekly immunisation clinics in Hervey Bay and Maryborough. 220 adults were also vaccinated for either seasonal flu or whooping cough at the weekly clinics. More than 3,400 school children were immunised through the school immunisation program. Over 4,400 residents were immunised against H1N1 (swine flu) at four immunisation clinics undertaken in collaboration with Qld Health. 98 adults and children were vaccinated for swine flu at the regular weekly Clinics and 96 children were vaccinated for swine flu at clinics run at both Special Schools.

Workplace Health and Safety Regional Manager Rob Nobel, Council’s Workplace Health and Safety Advisor Peter Lennon and Workplace Health and Safety Officer Anita Dale with students from St Mary’s School during Work Safe Week.

A Lifestyle for Everyone


Our achievements Work started on the All Abilities Playground at the Seafront Oval Extension in Hervey Bay.

Community development Planning our community The Fraser Coast Community Plan is a requirement under the Local Government Act 2009. It will guide Council’s decision making over the next twenty years and incorporates goals, strategies and key actions for the future economic and social well-being of our community along with our approach to environmental management and our systems of governance. Council collected community information via the Our Fraser Coast 2031: Have Your Say project.

Seniors in action Approximately 700 ‘seniors’ enjoyed Come and Try Activities, entertainment, food and information displays at the Fraser Coast Seniors Expo in August 2009. The Expo was the first event for Seniors Week 2009 and was followed by over 20 activities spread over two weeks including concerts, a Mayoral morning tea and a ‘Hervey Bay’s Got Talent’-style talent show. Disability Services Minister Annastacia Palaszczuk waved off a convoy of 126 motorised mobility scooters in September 2009 during Disability Action Week. By the time the convoy travelled from the Seafront Oval at Pialba to the Sound Stage on the foreshore in Scarness, the Fraser Coast had earned a Guiness World Record for the biggest mobility scooter convoy.

Fraser Coast nabs record for biggest mobility scooter convoy

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Fraser Coast Regional Council Annual Report 2009–2010 

The playground features an outline of a giant porpoise and other underwater critter. It was one of 16 to be developed as part of the Queensland Government’s All Abilities Playground Project – enabling participation in play. Other sea-inspired playground elements include totems marking the Southern Cross, so children can ‘navigate by the stars’ and locate the South Pole, as well as public art, an interactive musical turtle and a movement-activated sound feature which plays 18 recordings, including the sounds of waves crashing and seagulls squawking. Facilities include sheltered barbecue and picnic areas, pathways throughout, and an accessible drinking fountain. The project also included a carpark and accessible toilet facilities. The $740,000 project is jointly-funded by the Queensland Government through the Department of Communities (Disability Services) and the Fraser Coast Regional Council.

With the number of people using motorised mobility scooters increasing, the Council’s Seniors in Focus Project organised four rider education sessions for operators to learn how to operate them safely: 60 seniors attended the sessions. Council also supported the Seniors Drama Group – Rolling Bones Players to stage its 2010 season in March.


Our future – Junior Council “Our Junior Councillors are so enthusiastic and outgoing and always willing to help out with any community event. It makes my job so rewarding.” Patrice Bates, Youth Services Officer Fraser Coast Junior Councillors were involved in organising and attending the Wide Bay Youth Summit held during Youth Week 2010 at the Brolga Theatre. The Summit provided opportunities for young people across the Wide Bay to freely express their concerns and the issues they are facing. Other Junior Council highlights for the year included painting community messages on traffic boxes and attending National Young Leaders Day in Brisbane.

New Residents Council distributed an average of 20 new residents’ kits each month from its Administration Centres and Visitor Information Centres. The kits contain information on events and places to visit, map, community services directory and Council information regarding pets, waste collections and other council services.

Christmas Picnic puts smiles on dials More than 150 guests enjoyed a free picnic lunch and entertainment on Christmas Day 2009. The Picnic at the Pines was organised by Reverend Brian Hoole and Cr Belinda McNeven so that no-one had to be alone on Christmas Day. More than 40 people volunteered to help and businesses donated food and goods. Fraser Coast Junior Mayor Brody Dombrow was awarded Junior Citizen of the Year at Maryborough’s 2010 Australia Day Awards presentations.

Young people from across Wide Bay Burnett enjoyed a Youth Summit hosted by Fraser Coast Junior Councillors during Youth Week.

A Lifestyle for Everyone


Statutory information This section contains a range of information important to Council as an organisation. It includes: • Statutory information required under the Local Government Act; • General organisational information relating to staff policies; and • Other information considered of interest in an annual report.

Councillors and Employees’ Overseas Travel

Other Councillors and staff in attendance who met their own costs for the trip were:

Pursuant to Section 24(1)(a) of the Local Government Finance Standard 2005:

• Cr Anne Nioa

Mayor, Mick Kruger and Chief Executive Officer, Andrew Brien undertook overseas travel to Chengdu and Leshan, China during the reporting period.

• Cr Debbie Hawes

The purpose of the travel was primarily to foster the sister city relationship between the Fraser Coast Regional Council and Leshan with additional meetings held with business and educational organisations. The delegation consisted of representatives of the Fraser Coast Regional Council, Wide Bay TAFE and University of Southern Queensland. A number of meetings and business related functions were attended with various Chinese Government officials including the Party Secretary, Vice Mayor, Congress, People’s Political Consultation Conference, Heads of Departments, Education Bureau, Tourism organisations and the Leshan Vocational and Technical College. An Education Co-operation Agreement between Council, the Wide Bay TAFE and the Leshan Vocational and Technical College was also entered into. During the trip the delegation visited the following: • Leshan No. 1 Middle School • Teachers’ University • Vocational and Technical College • Various businesses to source authentic Chinese artefacts for the Chinese garden • Various places of cultural significance Meetings were also held with tourism entities in the interests of fostering improved tourism relationships. The total cost of the trip was: • Mayor – $5016 • CEO – $4855 Accommodation expenses were met by the Leshan Government.

• Cr Linda Harris • Director Community and Development - Mr Peter Smith

Code of Conduct for Councillors Pursuant to Section 534(1)(n) of the Local Government Act 1993: No complaints were received.

General Complaints Process Pursuant to Section 534(1)(n)(v) of the Local Government Act 1993: Five complaints were resolved under the General Complaints Process during the reporting period. None of the complaints related to an alleged breach by a Councillor of Council’s Code of Conduct.

Expenses Reimbursement Policy Pursuant to Section 534(1)(f) of the Local Government Act 1993: Council’s Expenses Reimbursement and Provision of Facilities for Mayor and Councillors Policy authorises the payment of reasonable expenses incurred, or to be incurred, by Councillors; and provides facilities, including administrative support staff, to assist Councillors to discharge their duties and responsibilities, having regard to local circumstances. The policy, which was adopted on 1 October 2008, was amended on 27 January 2010 to allow for payment of accommodation and meal expenses up to $120 per night where the Mayor or Mayor’s delegate is required to stay away from their usual place of residence to represent Council in an official capacity within the region and there is not an economical alternative method to travel home. These costs are funded through the Mayor’s entertainment expenses budget as outlined in the policy. A copy of the policy can be viewed on Council’s website at www.frasercoast.qld.gov.au.


Councillors’ Remuneration and Superannuation

Equal Employment Opportunity

Pursuant to Section 534(1)(f) of the Local Government Act 1993: On 27 January 2010 Council resolved the following remuneration rates, amalgamation loading and superannuation payments for one year effective 1 January 2010: Remuneration Rate as a percentage of the rate payable to a Member of Queensland Legislative Assembly: Mayor 100%, Deputy Mayor 67.5%, Councillors 60%. Amalgamation Loading (01/07/09-30/6/10) Mayor $8,300, Deputy Mayor $5,810, Councillors $5,100. Superannuation Contributions up to 12% of a Councillor’s base remuneration, provided that Councillors contribute 50%.

Pursuant to Section 534(1)(i) of the Local Government Act 1993: Fraser Coast Regional Council promoted equality of opportunity for all employees and potential employees by: raising commitment to and awareness of Equal Employment Opportunity (EEO) principles, developing best practice policies, procedures and guidelines; recognising that cultural diversity is an asset; utilising processes to ensure proper assessment of merit of applicants; and facilitating work/life balance. In 2010 an EEO survey was undertaken to enable staff to identify with Local Government Act specified target groups. The survey returned showed the following EEO identified groups; • Women: 210 • Aboriginal & Torres Strait Islander: 14 • People with a Disability: 2

Expenses incurred by and Facilities provided to Councillors

• Non English speaking background: 2

Pursuant to Section 534(1)(ea) of the Local Government Act 1993: Councillors were provided with electronic equipment to enable them to perform their duties. Resources included a computer workstation, printer, modem and mobile phone or Blackberry as required. Expenses were incurred for vehicle usage, conferences, accommodation, meals, travel and telecommunications. Total expenses were $154,346. Details are in the table below.

Council encourages the participation of members of the identified target groups who enhance the culture, work environment and capacity to achieve objectives. In the case of employment all citizens compete equally for jobs and none was excluded on grounds such as gender or race. Council embraces the principles of merit and equity in recruitment and selection.

Councillors’ Remuneration, Superannuation and Expenses  July 2009 – June 2010 Councillor

Gross Salary/ Earnings

Council Superannuation Contribution Paid

Expenses

Cr Julie Arthur*

84,595

10,151

16,094

Cr Sue Brooks

82,454

9,894

11,713

Cr David Dalgleish

82,454

9,894

17,742

Cr Linda Harris

82,454

10,728

11,407

Cr Debbie Hawes

82,454

9,894

12,769

Cr Barbara Hovard

82,454

9,894

7,715

Cr Mick Kruger

138,168

16,580

24,674

Cr Belinda McNeven*

90,737

10,888

13,749

Cr Les MucKan

82,454

9,894

13,158

Cr Anne Nioa

82,454

9,894

11,806

Cr Gerard O’Connell

82,454

9,894

13,519

NB: Expenses include vehicle costs, internet, telephone, travel expenses, accommodation and conferences. Expenses relating to Conferences may include expenditure for more than one Councillor however only shown against one Councillor. * Includes Deputy Mayor allowance: Cr McNeven 01/07/09–07/04/10, Cr Arthur 07/04/10–30/06/10

A Lifestyle for Everyone


Financial Statements and Auditor’s Certificate Pursuant to Section 532 of the Local Government Act 1993: Council’s Financial Statements and Auditor’s Certificate are attached at the end of this report.

Expenditure in relation to Consultants, Advertising, Entertainment, Hospitality and Grants to Community Organisations Pursuant to Section 24(1)(b) of the Local Government Finance Standard 2005: The following amounts were expended: Consultants $ 3,695,413 Advertising 489,892 Entertainment & Hospitality 64,876 Grants - Community Organisations 100,127 TOTAL

$ 4,350,308

Joint Local Authority Arrangements Pursuant to Section 59 of the Local Government Act 1993: No Joint Local Authority Arrangements were entered into during the reporting period.

Changes to Tenders Pursuant to Section 488(2) of the Local Government Act 1993: No changes were made to tenders after the tenders were submitted.

Short Listing after Calling for Expressions of interest (EOI) Pursuant to Section 489(1) of the Local Government Act 1993: No resolutions were made to invite Expressions of Interest (EOI) before inviting tenders during the reporting period.

Senior Contract Employee Remuneration Package Pursuant to Section 201 of the Local Government Act 2009: the total remuneration packages payable to senior contract employees including the Chief Executive Officer and employees reporting directly to Chief Executive Officer are:1 senior contract employee with a total remuneration package in the range of $100,000–$130,000; 3 senior contract employees with a total remuneration package inthe range of $190,000–$235,000 and 1 senior contract employee with a total remuneration package in the range of $235,000– $265,000. *Remuneration package includes salary and superannuation at 12%.

Shareholder’s Delegates Pursuant to Section 643 of the Local Government Act 1993: Fraser Coast Regional Council had one Local Government Owned Corporation – Wide Bay Water Corporation in the reporting period. Council did not have any delegates on the board but monitored its performance through the Statement of Corporate Intent.

Competitive Neutrality Pursuant to Section 847 of the Local Government Act 1993: No competitive neutrality complaints were received during the reporting period.

Commercial Business Units Pursuant to Section 581(3) of the Local Government Act 1993: Council did not operate any commercial business units during the reporting period.

List of Registers Pursuant to Section 534(1)(d) of the Local Government Act 1993 the following Registers are kept and are open to inspection: • Register of Councillors’ Interests • Register of Electoral Gifts • Register of Enterprises • Register of Business Activities to which Competitive Neutrality Principles Apply • Register of Local Laws • Register of Roads • Register of Regulatory Fees • Register of Delegations by CEO • Register of Restricted Dogs

Freedom of Information There were 24 Right to Information applications and 3 Information Privacy applications during the 2009/10 reporting period. Reviews undertaken: Internal 3, External 3.

Details of Special Rates and Charges Pursuant to Section 971 of the Local Government Act 1993 the following levies and charges were imposed: Council Rural Fire Levy on rateable land not included in the Urban Fire Brigade area to raise funds for the purchase and maintenance of buildings, land and/or equipment for the rural brigades. The levy was based on the requirements of the brigades as set out in their budgets and agreed to annually by Council.


Fraser Island Garbage Levy on rateable land within the designated area to raise revenue for the collection and disposal of garbage on Fraser Island. Sanitary Conversion Charge on all rateable land in Howard that had an existing nightsoil service to fund the cost of an alternative sewerage treatment system to the above properties only.

Summary of rate rebates and concessions In considering the application of concession under Chapter 14, Part 6 of the Local Government Act 1993, Fraser Coast Regional Council was guided by the principles of: Equity – having regard to the different levels of capacity to pay within the local community; Consistency – the same treatment for ratepayers receiving concessional rating; and Transparency – making clear the requirements necessary to receive concessions. In accordance with the above principles, Council developed policies in respect of the following: (a) Remission of rates and charges for pensioners – Council accepted that certain classes of pensioners had contributed rates over a period of time and/or are restricted by a fixed income and should be afforded a concession in respect of rates and charges. Total expenditure was $1,587,048 for the period 1 July 2009 to 30 June 2010. (b) Assistance to recreation, sporting and community groups - Council also recognised that there were organisations which operate for the general benefit of the community with limited financial resources including schools, churches, welfare, youth organisations, emergency services, aged care, and sporting organisations. Such organisations may have received a concession based on their rates and charges. Total expenditure was $358,297 for the period 1 July 2009 to 30 June 2010. (c) To encourage the prompt payment of rates and charges a 10% discount was allowed if all rates and charges were paid in 45 clear days after the issue of a rate notice. Total discount allowed was $8,913,297 for the period 1 July 2009 to 30 June 2010.

Council Representation Fraser Coast Councillors represent the interests of the region on a number of external committees and organisations including: • Coastal Management Taskforce • Fisheries Dialogue Forum

A Lifestyle for Everyone

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Wide Bay Burnett Regional Organisation of Councils Wide Bay Burnett Regional Roads Group Wide Bay Regional Planning Advisory Committee (RPAC) Burnett Mary Regional Group Board Mary River Community Reference Group (to Burnett Mary Regional Group) Mary Local Government Authority Cluster (Committee of Burnett Mary Regional Group) Dundowran Water Board Fraser Coast South Burnett Regional Tourism Board Ltd Local Disaster Management Group Fraser Island World Heritage Area Management Committee Rural Fire Brigades Hervey Bay Community Trust Hervey Bay Cultural Trust Brolga Theatre Board Inc Sunwater Lower Mary Customer Council Widelinx Audit Committee Urban Renewal Design Reference Group LGAQ Planning Reference Group Education Hervey Bay Hervey Bay Chamber of Commerce Mary River Catchment Coordinating Committee Hervey Bay Safety Network Joint Use Library Advisory Committee Burrum District Heritage Society Committee Tiaro & District Landcare Group Maryborough Chamber of Commerce Access Advisory Committee Market Day Advisory Committee Maryborough Technology Challenge Advisory Committee Fraser Coast Motor Park Inc World’s Greatest Pub Crawl Advisory Committee Fraser Coast Community Health Council Wide Bay Burnett Aviation Group Boral Quarries Liaison Group Tiaro Chamber of Commerce Tiaro Development & Progress Association Wide Bay Burnett Regional Water Supply Strategy – Strategy Management Committee Fraser Coast Environmental Advisory Committee Queensland Coastal Councils Group Fraser Coast Inclusive Communities Advisory Team Joint Civic Precinct Advisory Committee Fraser Coast Regional Council Heritage Advisory Committee Sister Cities Community Committee Fraser Coast Water Advisory Committee


Borrowing Policy Summary

Controlled Reserves and Roads

Pursuant to Section 23(2)(a) of the Local Government Finance Standard 2005, the annual report must contain details of Council’s Borrowing Policy.

Pursuant to Section 25 of the Local Government Finance Standard 2005, the Fraser Coast Regional Council had control of:

Borrowings were raised to fund the acquisition, construction and major refurbishment of non-current assets.

Consideration for borrowing was given to capital projects with an estimated useful life of ten years or more in order to apportion costs on an equitable basis over future generations of ratepayers. Council maintained a Long Term Strategic Financial Plan in order to demonstrate its long term financial viability and ability to service loan repayments. Council proposed to keep debt servicing costs below a maximum ceiling of 25% of annual rates revenue within the respective funds so as not to place undue burden upon future generations.

1,085 kilometres sealed 1,127 kilometres unsealed

TOTAL: 2,212 kilometres of road 201,168 hectares of reserve land under the Land Act 1994, of which 1,288 hectares were leased to sporting and community groups.

Community Financial Report The Community Financial Report is intended to simplify complex financial information, making it easier to understand Council’s income statement, balance sheet and cash flow statement which are prepared in accordance with legislation.

Proposed borrowings and expected loan terms for the financial years from 2009/2010 to 2014/2015 are set out below:

Purpose Administration & Land

Current 2009/10

New Borrowings 2010/11

2011/12

2012/13

2013/2014

2014/2015

Expected Term

2,129,000

111,000

0

0

0

0

20 years

Airport

700,000

560,000

900,000

0

0

0

20 years

Coastal Management

740,000

0

0

1,500,000

0

0

20 years

1,797,443

3,250,000

0

0

0

0 10-20 yrs

390,000

960,200

1,522,800

1,702,000

1,364,000

Other Facilities & Structures

3,934,000

3,439,000

5,500,000

0

0

0 10-20 yrs

Roads

8,865,318

4,907,100

4,606,600

5,475,200

4,335,300

5,775,600 10-20 yrs

Sewerage Infrastructure

4,439,000

0

0

0

0

0

250,000

350,000

455,000

740,000

0

0 10-20 yrs

1,509,000

0

0

0

0

0

24,753,761

13,577,300

12,984,400

9,417,200

5,699,300

6,621,300

Cultural/Community Facilities Drainage

Waste Management Water Infrastructure Total $

845,700

20 years

20 years

20 years


A lifest yle for everyone I love the Fraser Coast for the climate. The people are friendly and hospitable and one is always greeted with a smile, even from strangers. The shopping is great with lots of choices. The parks and gardens are always maintained with plenty of activities for young and old alike. I love living here! L Nebel, resident

The simplicity of our lifestyle in this semi urban setting fills me with contentment. Life can be so complicated; perhaps if we stop, look and listen, our Fraser Coast has something for everybody in its beauty all around us in our daily lives. There is so much of interest to do here that we have it all. W Rylatt, resident

Living on the Fraser Coast! Why wouldn’t you? Leisure, lifestyle and affordability in an area which has the perfect climate and beautiful things to see. Our children are safe and happy and we enjoy the community lifestyle. B White, resident


FEEDBACK If you have a comment or question about this Annual Report, here’s how to contact us:

Write:

Organisational Services Fraser Coast Regional Council PO Box 1943, Hervey Bay Qld 4655

Web:

www.frasercoast.qld.gov.au

Email: enquiry@frasercoast.qld.gov.au Phone: 1300 79 49 29 Fax:

(07) 4197 4455


Annual Report 2009-2010