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Helping Business Move


Helping business move FCL’s commitment is to provide the highest possible standards of service in all aspects of our business. Our service to clients is reliable, efficient, adaptable and cost-effective. With a background of over 25 years of experience handling road, ocean and airfreight, FCL UK has the experience your company needs. Whether full load, part load, projects, fairs, exhibitions, heavy lift or break bulk cargo, FCL UK’s employees, network partners and infrastructure ensures timely delivery to final destination. Today’s global sourcing of commodities and production require goods to be moved cost-effectively, but also within time defined transits. FCL UK offer a range of time defined ocean services providing you with the costeffectiveness, precision, reliability and the certainty you need when you move your product.

In addition to our customer driven menu of time defined services we also offer you a full range of traditional ocean services and freight management programs to meet your needs such as: • • • • • • • • • •

FCL contract management Worldwide NVOCC-FCL and LCL Weekly Sailings Flexible transit times and options Multi-modal transportation Warehousing On-forwarding and distribution Prompt and accurate documentation Projects and charters Vendor Consolidation

With partner offices worldwide we have made our mark as an effective global organisation.



Thanks as always for your prompt and efficient service. -A market leader in the design and manufacture of energy domestic, commercial and renewable solutions


One of the stongest operators in the deep sea market FCL UK provides extremely flexible ocean transportation services, through partnership with leading carriers, the full range of shipping options, sophisticated tracking and tailor-made rates FCL UK has many years of experience in ocean transportation, only employs trusted transportation partners and delivers the most cost-effective and worry-free way of shipping cargo from origin to destination. We can operate as a freight forwarder or an NVOCC, with services including: • • •

• • •

FCL and LCL Consolidation and deconsolidation Complete documentation, arrangements for processing of the goods in ports, railway terminals and Customs warehouses, and payment of Customs and other local taxes as standard Special services, such as cargo insurance, warehousing, dangerous goods handling and temperature-controlled transportation Supplying road transportation from landing airport Container road haulage and transportation for part loads

Experts in air freight FCL UK provides time-sensitive, door-to-door air freight services, collecting freight from any UK location and delivering it to over 800 cities worldwide. We have access to every major airline and and offer a global goods collection and delivery service. We organise the whole transportation process, including: • • • • •

Delivering the cargo to the airport Preparing all documentation Obtaining cargo insurance Arranging Customs clearance at both takeoff and landing airports Supplying road transportation from landing airport

This total logistics solution is ideal for smaller businesses, with a seamless, highly efficient door-to-door service

With access to every major airline, we organise the whole transportation process.



Thank you VERY VERY much for helping out with this. Absolutely delighted with your service which will stand you in very good future stead. -A leading manufacturer of superior natural stone and innovative concrete hard landscaping products


Specialists in road freight FCL UK offers road transport services as the most cost effective and convenient method of delivery for your consignments. Road transport is easily the most effective door to door solution allowing for fast and urgent delivery with minimal handling of your valuable goods. FCL UK offers solutions for the quick transportation of small and larger consignments on our part load and full load services. Our strong European coverage is supported by a large network of exceptionally hard-working partners and strategically positioned hubs. Consignments are fully monitored from collection through to final delivery to ensure FCL UK deliver for you on time, every time! • • • • • • • • •

Part /Full load services Hazardous goods Out of Gauge cargo Parcels Door to Door delivery Pick & Pack/palletising Warehousing and storage Customs clearance (where applicable) Rapid response express delivery - for time critical consignments


FCL, your choice in rail freight FCL UK offers rail transport, both as part of larger logistics solutions and as a standalone distribution service, for standard and abnormal loads. Where possible, we encourage the movement of freight by rail with trucking support. This has proved to be a much more environmentally friendly option. In a crowded sector, FCL UK offers reliable, speedy transportation services where security of cargo containers and warehouse facilities are a priority. Personal client service and cargo monitoring and tracking services are always guaranteed, even for the smallest order.



The security of cargo containers and warehouse facilities are a priority.


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Your service in getting our products all over the world has been second to none ...and I look forward to our long lasting business relationship. -A world leader in building materials, present in 76 countries


Break Bulk & Project Logistics With a network of experts worldwide, FCL UK provides hands-on control of your shipments at every phase, from planning support, site surveys and cargo analyses to site delivery. FCL UK’s Project Logistics is a specialised division, initially setup to support our wind energy development projects. The division now provides a bespoke service meeting the needs of some of the world’s largest energy companies, supporting their infrastructure and power generation activities. Our Heavy Lift team manages and undertakes specialist logistics projects of every scale from start to finish however challenging the terrain and however complex the lift, to provide a cost efficient solution.

No matter what origin or final destination, our mission is to provide an efficient solution and to ensure projects are planned, delivered and completed on time and to exact specifications. • • • • • • •

Worldwide coverage Project planning and consultation Pre-shipment surveys Heavy lift equipment site-to-site Aircraft and Vessel chartering Specialist road and rail transport Warehousing and storage

Our personalised chartering service allows us to meet each of your specific requirements. We provide diverse options, giving you the ability to find the optimum balance between your needs and cost.


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Thank you for all your help in getting my consignment to Sopot in Poland. -A global leader in mobile folding and rolling space efficient products


Our benefits to you Everything that we do is geared to offer benefits to our customers. We have built our reputation by offering a reliable, efficient, cost effective and flexible service to meet the needs of our customers both large and small. Our commitment is to maintain the highest possible standards of service in every aspect of our business. We are always actively seeking ways to improve still further the service that we offer. In particular, these are our current service level guarantees: • • • • •

Quotations will be provided within ONE hour Bookings will be fully confirmed within TWO hours Export docs will be provided on the SAME DAY that shipping instructions are given (for instructions given before 15.00 GMT) Overseas orders will be managed by liaising with suppliers Shipments will be monitored at all stages, and proofs of delivery will be sent, by post, fax or email Flexible credit and other specialist services will be provided which are particularly useful to companies new to International trade.

Time Savings The area of logistics, especially internationally with the potential problems associated with working across different time zones,

trans-shipment and customers etc, can be an extremely complex and time consuming field. At FCL UK, we handle the whole logistical process freeing you from the time consuming arrangements necessary for successful deliveries. Our priority? To ensure that your delivery arrives on time, every time.

Personal Service You can call us at any time to find out the status of your delivery. You will not find a call waiting service or any sort of automated system. You will speak to a friendly member of staff who will be able to update you of the status of your consignment, providing you with the information that you need. We use the latest computerised systems to enhance the sevice that we offer… never to replace it.

Commitment To Quality We believe that, in a fast changing world, our customers need a freight forwarder with whom they can entrust their business. When working with FCL UK , there is peace of mind that you have got exactly that whenever,

whatever, wherever. Our forward looking and dynamic approach means that we never stand still in the pursuit of excellence.

Flexibility No matter how large or small the freight, one off or regular consignment, we can manage the whole process for you. We provide a tailor made package for a hands off approach for companies who wish to outsource their warehousing, packing, distribution, storage and shipping.

An Honest Approach At FCL UK we aim to fully understand the requirements of our customers. We believe that it is only by successfully doing this that we provide the best possible service. We aim to operate as an extension of your operation, not just as a supplier, taking a proactive, flexible approach and delivering highly competitive tailor made logistics solutions.



Peace of mind Our partner offices can be found in 479 cities and ports worldwide and our strength in China and India is unparalleled within the independent logistics community, as we have extended our personal geographical footprint with the inception of the divisions FCL China & FCL India to co-ordinate our large import traffic flows from the aforementioned countries. Locations

As well as having a global presence, the Head Office of FCL UK is situated at Hawthorn House in Birmingham – the UK’s largest city after London - in the West Midlands. Our location in the center of England aids us in servicing north, south, east and west regions equally as effectively.

Our Team

Our team is made up of a blend of youth and experience to maintain our cutting edge in the freight industry for years to come. The majority of our staff are from Conference Shipping lines and Internationally recognised forwarders, although we do place a huge emphasis on our own staff training and development schemes, which we see as a sound investment in the future of the company.

Customer Service

Our name and reputation are built on two main cornerstones which are price but equally importantly customer service. We want our clients to enjoy the experience of working with ourselves, and to that end we pledge to go beyond the call of duty to help and solve our customers freight management requirements.

Products And Services • • • • • • •

Deep Sea Import/Export Airfreight Import/Export Trailer Movements Worldwide On-forwarding & Distribution Full load and Part load consignments Full in-house training for clients Provision of staff within client premises

Our name and reputation are built on two main cornerstones which are price but equally importantly customer service.


Again thank you for all your help, you saved the day. A company renown for

developing the most innovative range of high quality landscaping

Thank you, so much. This is amazing speed. BASF appreciates your quality service.


-A world leading chemical company

Case Studies FCL UK’s Logistics Keep Rush-Hour London Moving and Help Deliver the Olympics. FCL’s Special Projects Department integrates ocean and land transportation of massive, valuable drums of high voltage cable, routes a way through London’s early-morning rush-hour and under its low bridges, and delivers to our client’s Central London premises. The Challenge EDF engaged FCL UK to provide logistics and transport solutions to their abnormal load problem: how to move 65 drums of high-voltage electric cable, each one 13500kgs in weight and 4.20m in height, from manufacture in Turkey to the heart of London. Here they would be used in the Bankside Project. It was essential that the delivery date was met, and also vital that the final leg avoided both rush-hour traffic and low London bridges. At a replacement cost of £120,000.00 per cylinder and a total shipment value of £3.24 million, there was no margin for error. FCL was chosen as it could offer the most efficient and complete solution.

The Solution FCL and its partner MPL chartered the cargo ship Xindrina. FCL provided a ‘door-to-door’ service, including the collection of the cable drums, the loading of the Xindrina, and the off-

loading and delivery by road to the customer’s premises in Kentish Town. The vessel arrived on schedule, with Customs clearance previously arranged by FCL. Offloading started at 7.30pm and was completed by 2.00am. At 4.30am the first low-loader was loaded, and a series of these followed. At 6.00am the convoy of low-loaders set out on a 2½ hour journey, routed to avoid City traffic and low bridges.

The Results Vehicles arrived at the customer’s premises on time with the drums in perfect condition. They were then immediately available for the construction of an underground, highvoltage cable tunnel which guarantees supply through Central London, part of the Olympics preparations.


Helping Business Move FCL UK Ltd Hawthorns House Halfords Lane Smethwick Birmingham, B66 1DW United Kingdom T: +44 (0)845 222 5555 F: +44 (0)845 222 5556 E: W:

Working in partnership with UK Trade and Investment

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Helping Business Move