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T r ai ni ngBr ochur e 2009201 0


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PERSONAL DEVELOPMENT .....................................................................................4 COMMUNICATION & PRESENTATION ............................................................................ 5 o o o

PRESENTATION & COMMUNICATION SKILLS BRAND YOU Stand & Deliver

ETIQUETTE............................................................................................................................. 8 o o o o o

COMMUNICATION ETIQUETTE BUSINESS SOCIAL ETIQUETTE DINING ETIQUETTE BRILLIANT NETWORKING DEALING WITH DIFFICULT SITUATIONS/EMBRACING RESISTANCE FROM CUSTOMERS

TIME MANAGEMENT ........................................................................................................ 13 o o

DO LESS ACHIEVE MORE TIMESMART WITH TECHNOLOGY

MANDARIN .......................................................................................................................... 15 o o

FOUNDATION LEVEL ELEMENTARY LEVEL

ENGLISH .............................................................................................................................. 16 o o o

ELEMENTARY LEVEL INTERMEDIATE LEVEL ENGLISH FOR PROFESSIONALS – POLISHING TO PERFECTION

MS OFFICE & IT TRAINING .............................................................................................. 18 o

o o o o

MICROSOFT POWERPOINT – CREATING EFFECTIVE PRESENTATIONS MICROSOFT WORD 2003/2007 – BUILDING BETTER DOCUMENTS IN LESS TIME OUTLOOK 2003/2007 – TIME & TASK MANAGEMENT FOR THE BUSINESS OWNER MICROSOFT PROJECT – SETTING UP PROJECTS FOR SUCCESS MICROSOFT OFFICE EXCEL – DATA TO MAKE BETTER BUSINESS DECISIONS

MANAGEMENT ............................................................................................................ 23 LEADERSHIP SKILLS......................................................................................................... 24 o o o o

LEADERSHIP SKILLS TRAINING COACH & MANAGE YOUR TEAM – COACHING WITH BALLS ALPHAEIGHT INSPIRATIONAL LEADERSHIP RE-INVENT YOUR LEADERSHIP USING THEORY U

NEGOTIATION SKILLS ...................................................................................................... 28 o o

THE STAR NEGOTIATOR NEGOTIATION

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STAFF RETENTION-HOW TO MOTIVATE YOUR STAFF ............................................. 30 o

THE ART OF MOTIVATING OTHERS

TRAINING FOR NEW MANAGERS ................................................................................. 31 o

NEW TO MANAGEMENT

SPECIFIC SKILLS .......................................................................................................... 32 NEGOTIATE WITH HONGKONGESE/CHINESE PEOPLE .......................................... 33 o o

NEGOTIATE BUSINESS DEALS IN CHINA BREAKFAST – KEY FOR NEGOTIATIONS IN CHINA

SUCCESSFUL SELLING SKILLS ..................................................................................... 35 o o

SELL IT WITH PASSION AND GET THAT RESULT! WINNING CUSTOMERS ON THE PHONE

EXECUTIVE ASSISTANT .................................................................................................. 37 o o o

SECRETARIAL ESSENTIALS ADVANCED OFFICE SKILLS FOR OFFICE PROFESSIONALS CROSS CULTURAL RELATIONSHIPS

KEY SUCCESS FACTORS FOR WOMEN LEADERS.................................................. 40 o o o

FIRST MODULE SECOND MODULE THIRD MODULE

INDEX ..................................................................................................................................41

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Training Brochure 2009-2010


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Communication & Presentation Skills

Training Topic: Presentation & Communication Skills Number of participants: 8 - 10 Duration: 1day Date: 5th October 2009

What is covered on this programme? This program will introduce the non-managerial teams of the organisation to clear and concise communication when talking to their teams, managers, clients, suppliers and partners. This training will help participants to increase their productivity at work by using more efficient ways of communicating. They review presentation skills, and communication skills they can utilise in their work environment.

Time: 9am – 5pm

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Price:HKD$2,300

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Construct clear, concise messages that increase the appeal for the listener Become more aware of the importance of body language and voice in influencing the listener in decision making Understanding different communication styles Learn how to apply an assertive approach to communication to improve business relationships Increase team welding within the organization with individuals from different departments working together by better understanding each other and adopting effective communication skills

Who should attend this programme? Non-Managerial staff from various departments, Merchandising, Product development, Shipping, Administration who require sharper communication skills in their day-to-day work in and out of the company: co-workers, managers, suppliers, clients, and partners.

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Black Dog Consultants

Training Topic: Brand You Number of participants: 12 Duration: 1/2 day Date: 18th January 2010 Time: 2pm – 5pm Price:HKD$1,600

What is covered on this programme? A half-day duration programme aimed at asking the simple question of „who are you?‟ (in relation to the service or item that their company sells.) This course aims to cover the following key issues, so by the end of the programme, the delegates should feel like they can go out and confidently deliver their brand messages to their peers, subordinates or customer groups in a consistent, clear, concise and impactful manner. what is a brand? how do you build a brand? exploring their own product or services as a brand developing and delivering the key messages of their brand so they are able to deliver those messages consistently and convincingly to any potential or existing customer group Who should attend this programme? This programme is ideal for small businesses who have yet to truly define their brand values and key messages. It is especially valuable for owners/managers and trainers who would then have responsibility for making sure the rest of their organisation gives out consistent messages. It is also useful for people who are looking to either „reinvent their brand‟ or those who feel like all members of their company are saying different things and who need some consistency in their communication and marketing approach. This programme can also be run in-house, within one company at a time, to let entire teams define their brands together. Who is this programme NOT for? Larger companies with clear communications and direction, focused marketing messages and established brand books.

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Black Dog Consultants

Training Topic: Stand & Deliver Number of participants: 10 Duration: 1day Date: 26th April 2010 Time: 9am – 5pm Price:HKD$3,000

What is covered on this programme? If you had to do a presentation right now – would you be confident or quivering? Whether you present to individuals or to an audience of thousands – how do you get someone to listen to you? How do you perform rather than just present? How do you make what you say so memorable that it sticks in the minds of those you present to and inspires them to action? This course will both improve your confidence and improve your outcomes. We will assess you, then we‟ll take you to pieces and put you back together again. But don‟t worry, it won‟t hurt a bit. In fact you actually might rather enjoy it. Who should attend this programme? If on the whole you‟re a quiverer, then this course will push you and get you to face your fears. If however you‟re more in the „confident‟ category, then we‟ll tear you down, but then we‟ll build you higher and taller than before. This programme IS challenging, but it IS good fun and the results will be plain for all to see. Who is this programme NOT for? Anyone with a fear of seeing themselves on television…. (are you intrigued?)

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Training Topic: Communication Etiquette Number of participants: 12 - 25 Duration: 2,5 hours Date: 18th May 2010 Time: 8am – 10.30am Price:HKD$480

What is covered on this programme? Communication Etiquette plays an increasingly important role in today‟s‟ business environment. This will enable participants to understand the manners and principles that are important to create a positive impact when communicating with internal and external customers. It specifically covers the following: o The most important general communication guidelines-written or verbal. o Netiquette-participants are given specific guidelines for effective electronic communication. o Telephone etiquette. Making and answering business calls to create a positive impression of yourself and your company. o Answering machine and voice mail etiquette- practical tips for their use. o Speaker conference call etiquette o Top seven manners for mobile phone and Blackberry use. In addition to learning the principles, participants engage in real life “what if situations”, raising questions that encourage participants to apply what they have learnt during the session. Image is often perceived as part of ones‟ personality, to be expressed in an individual way. Staff at all levels usually resent any advice on image or attire even when they know that corporate image does matter. This session will deal with this issue of corporate image with sensitivity. Participants will see why image matters to them on a personal as well as at a corporate level. Issues addressed will include the following: o Guidelines on correct Business dress o Guidelines on what constitutes correct corporate casual o Guidelines on personal grooming o Why body language is important- and tips on correct body language o Tips on smart dressing o Do‟s and don‟ts of Business dressing. Who should attend this programme? Everybody, new hires

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Training Topic: Business Social Etiquette Number of participants: 12-25 Duration: 2,5 hours Date: 1st December 2009 Time: 8am – 10.30am

What is covered on this programme? Business Social Events provide golden opportunities to present oneself and the company in the most positive way. Being familiar with the protocol of these events, gives the participant the confidence and the skills to focus on the real purpose of these events- developing excellent business relationships. The following topics will be covered: o

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Performing introductions confidentlyorder of introductions, tips on introducing strangers to one another and getting conversations flowing Approaching strangers –Making positive first impressions. Small talk- opening conversations, techniques to make others feel comfortable. Successfully working a room. Disengaging without causing offence. The follow through - following up gracefully with the contacts you have made. Tips on being the perfect guest. Tips on being a successful host- protocol on seating, and making your guests feel welcome The top business social practices.

Who should attend this programme? Sales and PR

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Training Topic: Dining etiquette Number of participants: 12-20 Duration: 3 hours Date: 19th March 2010 Time: 7pm – 10pm Price:HKD$480*

*Dinner is not included in the price

What is covered on this programme? Table manners give us confidence by providing us with the guidelines on what to do while dining, leaving us free to concentrate on the most important task of any business mealdeveloping excellent relationships. Good table manners are critical for another reason – the reality is that people judge other people by their table manners. In a business situation, good table manners might be the key factor that differentiates you from your competition. The following topics will be covered: o Why do table manners matter o Interactive lesson- real life examples of table etiquette dilemmas. Role plays o Etiquette on seating, tipping, holding chairs, and many other everyday dining questions o How to hold your table utensils the right way. Finding your way around a formal and semi formal place setting. o We discuss the courses of the menu and how to eat them. The participants are given guidelines on how to eat difficult foods. o Specific guidelines on table manners. In this session it is recommended that the theory component is followed by a practical dining experience Who should attend this programme? Everybody

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Training Topic: Brilliant Networking Number of participants: 12-25 Duration: 2,5 hours Date: 26th January 2010 Time: 8am – 10.30am Price:HKD$480

What is covered on this programme? In business, contacts and relationships are crucial. Developing a network can be the most important aspect of your business. Networking successfully enables one to build strong, longlasting relationships and friendships. This module specifically covers the following topicso Networking- definitions and the myths. o Tips for networking success. o Building networking into your daily routine-time effective ways to network. o Networking etiquette at an event. o How to follow up after a networking event. o The follow up note. - Specific tips on making the follow up note a tool to further relationships. o Common networking etiquette faux pasand how to avoid them. Who should attend this programme? Sales, PR and job seekers

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Training Topic: Dealing with Difficult Situations/ Embracing resistance from customers Number of participants: 12-25 Duration: 2,5 hours Date: 15th June 2010 Time: 8am – 10.30am Price: HKD$480

What is covered on this programme? This is an interactive session in which principles and skills are developed through discussion of practical examples of difficult situations experienced by the participants in their work environment. This topic enables staff to deal with difficult situations at the beginning of a problem rather than procrastinate in the hope that the problem will go away. Every successful business realizes that the way forward is to retain existing customers. When you are given negative feedback by a customer, recognize that you may have an opportunity to actually strengthen the relationship. Dealing with complaints and negative feedback in the correct manner, gives you the opportunity to retain the customer as well as gain useful feedback to improve your business. This session will cover the following issues through lecture and discussion o Seven deadly sins of customer service o Customer service recovery o Tools and techniques for complaint resolution

Who should attend this programme? Customer service.

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Team Global Network Training Topic: Do Less Achieve More A new approach to time management Number of participants: 12 - 30 Duration: 1/2 day Date: 28th January 2010 Time: 9am – 12.00pm Price: HKD$1,000

What is covered on this programme? This program is especially designed to train participants to find the best usage of their time in a high pressure and constantly changing environment. Too many engagements, too much travel, not enough time: how to perform at your best? In this very interactive workshop you will find your own solutions to your unique situation, thanks to a detailed review of your current challenges and opportunities, and tips and tools delivered by the trainer. What happens in the workshop? o Identify your time eaters o Make the distinction between urgent, important, non-important o Learn the benefits of saying no, delegation, and clarification of expectations o Discover drills and new techniques to optimize your time Objectives of Do Less, Achieve More: o Prioritize and get important things done on time o Thrive on details, donâ€&#x;t lose sight of the big picture o Take ownership of your time o Get better results and reduce your stress level Who should attend this programme? Corporate executives, middle and senior managers, entrepreneurs Anyone who is tired of working systematically overtime.

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Training Topic: TimeSmart with Technology (Outlook / Lotus Notes) Number of participants: 10-15 Duration: 1 day Date: February 2010 Time: 9am – 5pm Price: HKD$3,000

What is covered on this programme? This program is especially designed to train participants to find the best usage of their time in a high pressure and constantly changing environment. Too many engagements, too much travel, not enough time: how to perform at your best? In this very interactive workshop you will find your own solutions to your unique situation, thanks to a detailed review of your current challenges and opportunities, and tips and tools delivered by the trainer. What happens in the workshop? o Identify your time eaters o Make the distinction between urgent, important, non-important o Learn the benefits of saying no, delegation, and clarification of expectations o Discover drills and new techniques to optimize your time Objectives of Do Less, Achieve More: o Prioritize and get important things done on time o Thrive on details, donâ€&#x;t lose sight of the big picture o Take ownership of your time o Get better results and reduce your stress level Who should attend this programme? Corporate executives, middle and senior managers, entrepreneurs Anyone who is tired of working systematically overtime.

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Training Topic: Mandarin – Foundation Level

Number of participants: 4-6 Duration: 20 sessions x 1.5 hours = 30 hours Date: 6th October 2009

What is covered on this programme? Mandarin phonetic system (Pinyin) Range of topics including greeting and introduction; courtesy expressions; countries, nationalities, and languages; numbers, days of the week, months of the year, and dates; shopping, prices, and going places. Who should attend this programme? Everyone who wants to brush up their Mandarin speaking skills.

Time: Every Tuesday 12.30pm – 2pm Price: From HKD$4,000 to HKD$6,000 Depends on the number of participants

Training Topic: Mandarin – Elementary Level

Number of participants: 4-6 Duration: 20 sessions x 1.5 hours = 30 hours Date: 8th October 2009 Time: Every Thursday 12.30pm – 2pm

What is covered on this programme? Meeting people; the family; telephoning; travel and transportation; asking for and giving directions; site seeing; telling the time; making appointments; daily routines, leisure activities and sports; shopping and clothes; food and drinks; eating out; likes and dislikes; expressing preferences; jobs and occupations; describing feelings and personal attributes; seeing the doctor; and polite social talk. Who should attend this programme? Everyone who wants to brush up their Mandarin speaking skills.

Price: From HKD$4,000 to HKD$6,000 Depends on the number of participants

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Training Topic: English – Elementary Level Number of participants: 4-6 Duration: 20 sessions x 1.5 hours = 30 hours Date: 7th October 2009 Time: Every Wednesday from 6.30pm -8pm Price: From HKD$4,000 to HKD$6,000 Depends on the number of participants

Training Topic: English – Intermediate Level Number of participants: 4-6 Duration: 20 sessions x 1.5 hours = 30 hours Date: 8th October 2009

Time: Every Thursday 6pm – 7.30pm Price: From HKD$4,000 to HKD$6,000 Depends on the number of participants

What is covered on this programme? Talking about yourself – Introductions Meeting people The World of Work Free Time Home and Away – Travel Skills and Hobbies Then and Now – The Past and the Present Food and Eating Comparison The Future Weather Feelings and Experiences Who should attend this programme? Everyone who wants to brush up their English speaking skills.

What is covered on this programme? Sports and Leisure Activities Art, Music and Literature Talking about People The Weather Likes and Dislikes The World of Work Imagination Relationships Complimenting and Complaining Money Social Situations Who should attend this programme? Everyone who wants to brush up their English speaking skills.

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Training Topic: English For Professionals Number of participants: 4-6 Duration: 20 sessions x 1.5 hours = 30 hours Date: 6th October 2009 Time: 6pm – 7.30pm

What is covered on this programme? Pronunciation – polishing those English sounds to perfection! Vocabulary building – through, readings, conversations, games and more Networking skills Conferences and meetings Business travel Technology and business Decision- making Cultural differences Role-plays

Price: From HKD$4,000 to HKD$6,000 Depends on the number of participants

Who should attend this programme? Everyone who wants to brush up their English speaking skills.

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Training Topic: Microsoft PowerPointCreating Effective Presentations Number of participants: 5-10 Duration: 1/2 day Date: 4th February 2010 Time: 2pm – 5pm

What is covered on this programme? This workshop opens up new creative possibilities for SMEâ€&#x;s to improve their live presentations using Microsoft Office PowerPoint. Students will be able to identify common problems in presentations and apply powerful techniques that can make a presentation much more effective. Who should attend this programme? Sales director, marketing manager, researcher, legal counsel, or anyone who relies on presentations, proposals, and complex documents to communicate.

Price: HKD$800

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Training Topic: Microsoft Word 2003/2007 Building Better Microsoft Office Word 2003 Documents in Less Time 2003/2007

Number of participants: 5-10 Duration: 1/2 day Date: 5th November 2009 Time: 2pm – 5pm Price: HKD$800

What is covered on this programme? This workshop provides experienced Microsoft Office Word users with a practical, hands-on understanding of Word concepts and the foundation to begin working more effectively with Word at an advanced level. Students will learn how to create or edit complex documents more effectively in less time, and they will understand the underlying concepts of Word so that they can take on unfamiliar tasks more confidently and efficiently.

Who should attend this programme? Sales director, marketing manager, researcher, legal counsel, or anyone who relies on presentations, proposals, and complex documents to communicate.

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Training Topic:

What is covered on this programme?

Outlook 2003/2007 -Time and This workshop provides you with a better Task Management for The understanding of how to manage your Business owner time more effectively, define tasks more Number of participants: accurately, and process incoming 5-10 information more efficiently. You will understand how to make e-mail more useful; Duration: get faster, more accurate responses; use drag1/2 day and-drop techniques to instantly convert e-mail into calendar events or tasks; and Date: 4th March 2010 properly manage time and tasks in one central location. Time: 2pm – 5pm Price: HKD$800 Who should attend this programme? Project manager, administrative assistant, support staff, or anyone who plans, schedules, and allocates resources

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Training Topic: Microsoft Project-Setting Up Projects for Success Number of participants: 5-10 Duration: 1/2 day Date: 30th March 2010 Time: 2pm – 5pm Price: HKD$800

What is covered on this programme? This workshop provides you with a better understanding of how to improve project results by using Microsoft Office Project 2003 and other Microsoft Office applications as effective business enablers. Students will be able to quickly set up project plans that communicate key project information to the entire project team, develop schedules that communicate the project tasks effectively

Who should attend this programme? Project manager, administrative assistant, support staff, or anyone who plans, schedules, and allocates resources

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Training Topic: Microsoft Office Excel Using Excel 2003 Data to Make Better Business Decisions Number of participants: 5-10 Duration: 1/2 day Date: 8th October 2009

What is covered on this programme? This workshop, through hands-on activities, teaches some of the most effective techniques in data summary and display. It covers the role of business intelligence in today's workplace and introduces the power of Excel in business intelligence analysis. Students will understand the role that business intelligence plays in organizational planning, and they will be able to explain how to extend business intelligence analysis beyond the spreadsheet.

Time: 2pm – 5pm Price: HKD$800

Who should attend this programme? Financial analyst, project manager, accountant, business owner, or anyone who regularly uses

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Training Topic:

What is covered on this programme?

Leadership Skills Training Number of participants: 8 - 12 Duration: 1day

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Date: 27th November 2009

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Time: 9am – 5pm

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Price: HKD$3,200*

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* Training price HKD$2,300 + HKD$ 900 for the Profiling Tool which must be included Using a Profiling tool is a very efficient way of helping participants to grow self-awareness and a strong foundation for the training program.

Mindset change: What differentiates effective Leaders from a Managers Understand the role of decision makers Working more efficiently with other to build team performance (feedback, Delegation) Learn Coaching Skills – focusing on the Ontological Coaching Approach Be able to build engagement in difficult times Leading through change

Who should attend this programme? Senior and Middle Managers who want to develop their leadership skills, to appreciate a more rewarding career. Participants will understand themselves and their talents, their team and how to motivate key performers to drive a successful organisation.

Self Assessment tools available: TMS – Team Management System

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Black Dog Consultants

Training Topic: Coach & Manage your Team “Coaching with Balls” Number of participants: 10 Duration: 1day Date: 27th April 2010 Time: 9am – 5pm Price:HKD$2,800

What is covered on this programme? This is a course we can guarantee you will never have done before! We draw on the skills of one of the industry‟s finest coaches in this unique programme to create an alien environment of sport and business. We use golf (no experience of golf is necessary). This removes the managers‟, coaches‟ or trainers‟ knowledge of their business area, which means they have to rely solely on their skill and attitude to demonstrate an excellent coaching intervention. You should come away from this programme as someone who can help and motivate people to find their own answers, rather than be someone who just tells them what to do. Who should attend this programme? If you manage people, this course is for you. If you believe in developing people, this course is for you. If you fancy doing something totally different, then this course is for you. Who is this programme NOT for? Those whose philosophy is „do as I say, not as I do.‟

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Training Topic: Alphaeight Inspirational Leadership Number of participants: 8 - 25 Duration: 1 day Date: 22

nd

What is covered on this programme? There are a number of different styles of Leadership and a multitude of different situations where some form of Leadership is necessary. Participants will study and analyze them all. Good Leaders understand that one Leadership style does not totally suit every situation. Participants will learn:

June 2010 o

Time: 9am – 5pm Price:HKD$2,300

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How to develop the Habits of a Great Leader. The principles of Creative Leadership. To Understand Themselves and the Team. How to Control a situation, Lead a group effectively, and Inspire people to achieve the best they can. The means of Influencing others to do productive things, Change the course of a situation and Turn defeat into victory. To Develop a leadership style to align with their personality. To Acquire the skills to handle the mix of generations in the workforce – especially Generation Y who will soon rule the World! How to lead ordinary people to achieve extraordinary things.

Participants will be given all of the guidance and tools necessary to become great leaders – in whatever Leadership challenges they face. All alphaeight training is interactive and uses the latest in hand-held response devices. Who should attend this programme? The alphaeight Institute believes that whenever 2 people are working together, there is opportunity for both to show Leadership. This programme is for everyone.

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Team Global Network Training Topic: Re-Invent your Leadership using Theory U Emerging leadership behaviors for new times Number of participants: 8 - 20 Duration: ½ day Date: February 2010 Time: 2pm – 6pm Price:HKD$1,800

What is covered on this programme? This program is especially designed to introduce you to Theory U and practice one of its new skills (regenerative listening). The theory U is a ground breaking model recently developed in the US www.theoryU.com that invites us to see the world in new ways, and learn from the future as it is emerging. It is the very first time it will be presented in Hong Kong. What happens in the workshop? o Sense the emerging future o Discover the 3 big hurdles in organizations o Understand 3 key steps of Theory U o Practice them using a case clinic methodology in groups of 4 o Commitment to action and follow up How to apply the Theory U in a nut shell? o Working in small groups gives you alternative when dealing with problems o A new way to inspire o Creating a powerful conversation o It applies to individual as well as groups Who should attend this programme? Everybody, new hires

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Training Topic: Negotiation Skills – The Star Negotiator Number of participants: 6-8 Duration: 1 day Date: 12th January 2010 Time: 9am – 6pm Price:HKD$2,500

What is covered on this programme? The Star Negotiator workshop provides a framework to the five attributes common to Star Negotiators and ensures the related behaviours are repeated and applied effectively in different situations to optimise negotiated outcomes. The goal of this program is to help the organisation‟s key Negotiators Manage Communication effectively Use Tactics strategically Control Information wisely Understand People fully Facilitate Situations productively

Who should attend this programme? Sales/Supply Chain Team and Management team who have the responsibility to handle negotiations with clients, partners and suppliers and close deals in a respectful and ethical fashion that will express the values of their organization.

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Training Topic: Negotiation Number of participants: 8 - 10 Duration: 1 day Date: 21st April 2010 Time: 9am – 6pm Price: HKD$2,300

What is covered on this programme? Life is a series of Negotiations, from minor situations to major examples in both areas: personal and business. You will learn a comprehensive set of tools, and study case studies and examples, which will ensure that you are able to deal with any Negotiation from the very simple to very complex. Participants will learn: o How to develop the habits for successful Negotiation. o Alphaeight Creativity – vital to achieving Win/Win. o How avoiding or resolving disputes requires a complete understanding of the needs of all parties. o The importance of Emotional and Social Intelligence skills in Negotiation. o How to set the scene for a Negotiation – the “Inside the Tent” principle. o The importance of Creative Visualization in successful Negotiations. o A unique way of preparing for Negotiation using the Alphaeight Negotiation Template. o How to anticipate the acceptable range of potential outcomes for all parties, before the Negotiation begins, using the Personal Negotiation Ruler. o How to defuse and avoid Conflict when Negotiation becomes difficult. Participants are given all of the guidance and tools necessary to become excellent Negotiators in whatever situations they encounter. All alphaeight training is interactive and uses the latest in hand-held response devices. Who should attend this programme? This programme is for everyone who wishes to learn how to achieve calmly and effective daily negotiation.

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Training Topic: The Art of Motivating Others Number of participants: 10 - 15 Duration: ½ Day Date: 4th December 2009 Time: 9am – 12.00pm Price: HKD$1,200

What is covered on this programme? Course objectives Enable managers to motivate individuals and their teams more effectively and to enhance business performance. o Clear understanding of what makes a motivational manager. o An appreciation of the breadth and diversity of individual motivators. o Practical tips on how to motivate individuals and teams. Program Focus Motivation and different personalities: o Understanding motivation & how it works o Goal setting to monitor performance – SMART Goals o How to identify personal motivators o Different approaches. Motivational theory and link with performance: o Recent research findings. o How to be motivational. o Practical application – Motivational exercises

Who should attend this programme? For employees that manage a team of 3 or more people who would like to gain more expertise around the specific topic of motivation.

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Training Topic: New to Management Number of participants: 10 - 12 Duration: 1 day Date: 22nd January 2010 Time: 9am – 5pm Price: HKD$3,200*

* Training price HKD$2,300 + HKD$ 900 for the Profiling Tool which must be included Using a Profiling tool is a very efficient way of helping participants to grow self-awareness and a strong foundation for the training program. Self Assessment tools available: TMS – Team Management System

What is covered on this programme? To help freshly appointed Managers and nonmanagers to step up to their new Management role. See the change as new opportunity that they will need to excel in to be identified as a high potential for the organisation. Participants will increase their self-awareness and will learn how to use a set of toolbox to better manage themselves and their teams through effective communication. Objectives o Define the role of a Manager within the organisation o Increase self awareness as a potential future high profile manager o Make the best use of the “Management Toolbox” o Identify types of conflicts and solve them o Keep others motivated and build the self presence as a Manager PRECOURSE – Team Management Profile o All participants will fill in an online questionnaire before the Training date o Each participant will be handed a personal assessment report from the questionnaire o The whole training will focus on the results obtained from each participant

Who should attend this programme? Soon to be Managers within the organisation

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Training Topic: Negotiate Business Deals in China

Number of participants: 8 - 15

Duration: 2 days

Dates: 22nd & 23rd March 2010 or 25th & 26th March 2010

Time: 9am – 5pm

Price:HKD$9,000

What is covered on this programme? The historical and cultural context (Confucianism, Yin-Yang, Agrarianism, Chinese Pictographic Language) influencing Chinese negotiating behaviours. How Chinese people communicate and how to decode what they really want to say; the process of negotiating business deals in China and its key features. How to influence Chinese people and their organizations: o the 5 key words (Guan-Xi, Mian-Zi, She-HuiDeng-Ji, Ren-Ji-He-Xie, Zhong-Jian-Ren) you have to know to understand Chinese decision-making mechanisms and interpersonal politics; o the 12 negotiation implications to help you overcome the difficult position as a foreigner and an outsider. The motivations and interests Chinese people value at and away from the negotiating table. The negotiation strategies and tactics you will most often encounter in China, their intellectual sources (Sun Tzuâ€&#x;s Art of War and the 36 Stratagems) and, above all, how to deal with them. The art of entertainment: what to do and how to behave at the Chinese dinner table and at a Karaoke, how to leverage these banquets to facilitate your negotiation in China.

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Training Topic: Negotiate Business Deals in China Number of participants: 8 - 15 Duration: 2 days Dates: 22nd & 23rd March 2010 or 25th & 26th March 2010 Time: 9am – 5pm Price:HKD$9,000

Who should attend this programme? The training program is appropriate for businessmen or professionals who need to, or will need to, do business in/ with China or interact with Chinese businessmen and professionals. It will be of interest to: o SME owners who have businesses in/ with China. o Sales managers who are responsible for China/ Asia business development. o Buyers who need to manage their supply chain in China. o R&D engineers who need to cooperate with their Chinese team members in a crossborder R&D project. o Professionals (such as lawyers, consultants, accountants, bankers‌etc) who need to serve their Chinese clients or help their Western clients to do business in China.

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Black Dog Consultants

Training Topic: Selling Skills Sell it with passion and get that result! Number of participants: 8 - 12 Duration: 1day Date: 9th December 2009 Time: 9am – 5pm Price:HKD$2,400

What is covered on this programme? This is a fantastic fast-paced course for anyone who needs to sell anything, or pitch an idea that needs buy-in from others. It focuses on these key areas: Do you believe in your brand? More importantly, can your customer see that belief and passion? Do you sell features or benefits? Do you know the difference? Do you really understand what your customer needs and who is the customer anyway? Do you set goals for yourself of what you‟ll achieve by when? Do you not only close on your objectives, but then get the other party to commit to an action plan of when and how they are going to do what they‟ve promised you? Does this all sound too complicated? Let us show you it‟s really not and how to get results - FAST! Who should attend this programme? If you have to sell anything to anyone, then this is a good course for you. You might be selling your brand or services to external customers or your ideas and plans internally. The skills are the same and transferable for all audiences. Who is this programme NOT for? Anyone who doesn‟t want to get results.

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Training Topic: Winning Customers on the Phone Number of participants: 10 - 14 Duration: 2 sections x 4 hours = 8 hours Dates: 11th & 18th November 2009 Time: 2pm – 6pm Price:HKD$2,500

What is covered on this programme? o o o o o o o o o o

Telephone Communication Skills Receiving Incoming Calls Making Outgoing Calls Closing Calls Managing Special Telephone Calls Telephone Messages Follow-up Actions Customer Service on the Telephone Using Equipment & Technology

Who should attend this programme? Personal Assistance, Administrators and Assurances.

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Training Topic:

What is covered on this programme?

Secretarial Essentials Number of participants: 10 - 14 Duration: 2 sections x 4 hours = 8 hours Date: 14th & 21st October 2009 Time: 2pm – 6pm Price:HKD$2,100

-

The Role of Secretary Professional Grooming Essentials of Customer Service Interpersonal Skills Dealing with Difficult People Business Behaviors & Attitudes Responsibility & Accountability The Limitations of the Secretaries Career Developments

Who should attend this programme? Personal Assistants Administrators Junior staff Who is this programme NOT for? Managers Senior administrators

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Training Topic: Advanced Office Skills for Office Professionals Number of participants: 10 - 14 Duration: 2 sections x 4 hours = 8 hours

What is covered on this programme? Communication & Interpersonal Skills Office Procedures Arranging Meetings & Conference Records Management Travel Arrangements Telephone Skills Grooming & Personal Presentation Taking Ownership

Date: 22nd April & 6th May 2010 Time: 2pm – 6pm Price:HKD$2,300

Who should attend this programme? Personal Assistants Administrators Junior staff Who is this programme NOT for? Senior Managers / Executives

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Training Topic:

What is covered on this programme?

Cross Cultural Relationships Number of participants: 10 - 14 Duration: 2 sections x 4 hours = 8 hours Date:

Business Etiquette Interpersonal Relationships Handling Conflict & Change Working in Teams Assertiveness vs. Aggressiveness Cross-Cultural Awareness Grooming & Hygiene Integrity & Ethics

24th June & 1st July 2010 Time: 2pm – 6pm Price:HKD$2,500

Who should attend this programme? Personal Assistants Administrators

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Team Global Network Training Topic:

What is covered on this programme?

Key Success Factors for Women This program gives an overview of the basics of Leaders women leadership. What do women need to succeed? What are the current traits of female leadership? Number of participants: 10 – 30

What are effective strategies to be successful in your work and get promoted?

Duration: ½ day Date: 1st Module: 15th October 2009 2nd Module: 28th January 2010 rd

th

3 Module: 13 May 2010

The first module is focused on developing assertiveness and communicating powerfully. Who should attend this programme? All women with at least 2 years experience .in management or leadership positions.

Time: 6pm – 9pm Price: HK$1,000 per module

The second module is focused on building and accessing networks, and useful tips for networking.

The 3 modules can function in Who should attend this programme? stand-alone, although it is recommended to have attended Professional women in all positions, at least another module before junior or senior taking module 3. The third module is focused on ambition, developing a personal career strategy, identifying challenges and removing obstacles Who should attend this programme? Professional women in all positions, junior or senior.

French Chamber of Commerce and Industry

Training Brochure 2009-2010


P a g e | 41

Active Communication 5

Presentation & Communication Skill

24 30 31

Leadership Skills Training The Art of Motivating Others New to Management

Alphaeight 26 29

Inspirational Leadership Negotiation

Black Dog Consultants

Black Dog Consultants

6 7

Brand You Stand and Deliver

25

Coach & Manage your Team – Coach with Balls

35

Sell it with Passion & Get That Result!

ESSEC

33

Negotiate Business Deals in China

French Chamber of Commerce and Industry

Training Brochure 2009-2010


P a g e | 42

Hong Kong Institute of Languages

15 16 17

Foundation, Elementary & Intermediate Level - Mandarin Elementary & Intermediate Level – English English for Professionals Polishing to Perfection

OSSS 18 19 20 21 22

Microsoft PowerPoint - Creating Effective Presentations Microsoft Word 2003/2007 - Building Better Documents in Less Time Outlook 2003/2007 - Time & Task Management for the Business Owner Microsoft Project - Setting up Projects for Success Microsoft Excel - Data to Make Better Business Decision

Potential Dialogue 28

Negotiation Skills – The Star Negotiator

Refine 8 9 10 11 12

Communication Etiquette Business Social Etiquette Dining Etiquette Brilliant Networking Dealing with Difficult Situations/Embracing Resistance from customers

French Chamber of Commerce and Industry

Training Brochure 2009-2010


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Sara Beattie 36 37 38 39

Winning Customers on the phone Secretarial Essentials Advanced Office Skills for Office Professionals Cross Cultural Relationships

Team Global Network 13

Do Less Achieve More

27

Re-Invent your Leadership using Theory U

40

Key Success Factors for Women Leaders (Modules I, II, III)

Time Technology

14

Time Smart with Technology (Outlook/Lotus notes)

French Chamber of Commerce and Industry

Training Brochure 2009-2010


Personal Development

Sun

4

Mon

Management

Tue

Wed

Specific Skills

Thu

Fri

Sat

1

2

3

9

10

16

17

5

6

7

8

Presentation & Communication Skills

Mandarin Foundation Level

English Elementary Level

Mandarin Elementary & Intermediate Levels

English for Professionals

English Intermediate Level Microsoft Office Excel

11

18

12

19

13

20

14

15

Secretarial Essentials 1/2

Key Success Factors for Women Leaders (I)

21

22

23

24

29

30

31

Secretarial Essentials 2/2

25

26

27

28


Personal Development

Sun 1

Management

Mon 2

Tue 3

Specific Skills

Wed 4

Thu 5

Fri

Sat

6

7

12

13

14

19

20

21

26

27

28

Microsoft Word 2003/2007 Building better documents in less time 8

9

10

11 Selling Winning Customers on the Phone ½

15

16

17

18 Selling Winning Customers on the Phone 2/2

22

23

24

25

Leadership Skills 29

30

Notes:


Personal Development

Sun

Mon

Management

Tue 1

Specific Skills

Wed 2

Thu 3

Etiquette

7

8

4

Sat 5

Staff Retention

Business Social Etiquette

6

Fri

The Art of Motivate Others 9

10

11

12

Selling

Sell it with passion and get that result!

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

Notes:


Personal Development

Sun

Mon

Management

Tue

Wed

Specific Skills

Thu

Fri

Sat

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

20

21

22

23

Negotiation

The Star Negotiator 17

18

19

Presentation Skills

Management

New to Management

Brand You 24

25

26 Etiquette

Brilliant Networking

27

28 Time Management

Do Less Achieve More

Key Success Factors for Women Leaders (II) 31

Notes:

29

30


Personal Development

Sun

Mon 1

Management

Tue 2

Wed 3

Specific Skills

Thu 4

Fri

Sat

5

6

Microsoft PowerPoint Creating Effective Presentations 7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

Notes:


Personal Development

Sun

Mon 1

Management

Tue 2

Wed 3

Specific Skills

Thu 4

Fri

Sat

5

6

Outlook 2003/2007 Time & Task Management 7

8

9

10

11

12

13

14

15

16

17

18

19

20

Etiquette

Dinning Etiquette 21

28

22

23

24

25

26

Negotiate Business in China

Negotiate Business in China

Breakfast

Negotiate Business in China

Negotiate Business in China

29

30

31

Microsoft Project Setting up projects for Success

Negotiate Business in China

Notes:

27


Personal Development

Sun

Mon

Management

Tue

Specific Skills

Wed

Thu

Fri

Sat

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

Negotiation

Advanced Office Skills for Office Professionals 1/2

28

29

25

26

27

Presentations Skills

Management

Stand & Deliver

Coaching with Balls

30


Personal Development

Sun

Mon

Management

Tue

Specific Skills

Wed

Thu

Fri

Sat 1

2

3

4

5

6

7

8

14

15

Advanced Office Skills for Office Professionals 2/2 9

10

11

12

13 Key Success Factors for Women Leaders (III)

16

17

18

19

20

21

22

26

27

28

29

Etiquette Communication Etiquette 23

24

30

31

25


Personal Development

Sun

Mon

Management

Tue

Specific Skills

Wed

Thu

Fri

Sat

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

23

24

25

26

Etiquette

Dealing with Difficult Situations 20

21

22 Management

Cross Cultural Relationships 1/2

Alphaeight Inspirational Leadership 27

28

29

30

Notes:


Training Registration Form

COMPANY DETAILS Company Name: Contact Name:

TRAINING SESSION SELECTED Title: Date: Price:

NAME & CONTACT DETAILS OF PARTICIPANTS Mr.

Ms.

Mrs.

Surname:

First name:

Title: Phone:

E-mail:

INFORMATION Enclosed is a cheque for HK$ ……………………….. for the registration fee payable to the French Chamber of Commerce and Industry in Hong Kong. Please send this form and your cheque to: 21/F, On Hing Building, 1, On Hing Terrace, Central, Hong Kong. For Members of the French Chamber: A 5% discount will be applicable to the second registration for the same training. Cancellation Terms: - Cancellation more than 2 weeks before first day of training: 80% refund - Cancellation between 1 and 2 weeks before first day of training: 40% refund - Cancellation 1 week or less before first day of training: no refund. For enquiries, please contact: Cathy Blanc, tel: 2294.7709 or e-mail : recru2@fccihk.com

Date of registration:

_______________________

Signature & Company Chop: __________________________

Training Brochure 2009/2010  

Our Training Brochure is currently offering over 30 Workshops - from half-day to two-day sessions - such as Communication Skills, Etiquette,...

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