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CONTENTS

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Features 52 Saint Lucia Forging Ahead with Village Tourism 56 Cayman Branching Out with Cruise Port and Downtown George Town Developments 56 Investor Excitement for USVI Tourism 57 Sint Maarten Invests in Human Resources, Standard of Service 62 CLIA’s 2019 Asia Outlook 64 CLIA Asia Focus: India and Indonesia

ON BOARD

ON LAND

38 Celebrity Flora Makes a Mark with a Small Footprint

48 New Milestones and a Bright Horizon for Puerto Rico Carla

66 The Evolution of Service Excellence

50 Barbados’ Prosperous Past and Prolific Present Cruises to a Festive Future

70 FCCA Platinum Member Highlights

38 Royal Caribbean Fleet Expansion Cruises to Clean-Energy Future 38 Costa Cruises Takes Another Step in Its Sustainable Development Plan 39 Countdown for MSC Grandiosa 40 Seabourn’s Expedition Ships Bringing Travelers to New Depths 40 New Experiences for Princess’ Newbuilds 41 Curtain Raised on Seven Seas Splendor Offerings

Campos, Executive Director of Puerto Rico Tourism Company, shares some of the records broken and “innovative ways to create tools, strengthen alliances, renew our inventory and diversify service and entertainment options” – as well as the cruise industry’s “important role in furthering Puerto Rico’s reputation.”

MEMBERS & TRAVEL AGENTS

Aquila’s Center for Cruise Excellence President Beth Kelly Hatt tells how it has evolved from an online Tour Guide Excellence certification, to now developing programs for multiple clients, from ports and tour operators to entire destinations, including a few—Aruba, Dominican Republic and Puerto Rico—that have invested in training since 2013.

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41 New Orleans and Princess Tiana Take Center Stage in Disney Wonder Enhancements 42 Oceania Remasters Riviera 42 Norwegian Cruise Line Launches ‘Free the Beat’ Program 43 Cunard Launches Fleetwide Artist in Residence Program 44 Silversea to Enhance Elegance 45 Carnival’s New ‘Crew Gratitude’ Video Series 47 The Appeal of a Small Cruise Ship

THIRD QUARTER 2019 | TRAVEL & CRUISE 5

Profile for Florida-Caribbean Cruise Association

Travel & Cruise 3rd Quarter 2019