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CONTENTS

SPOTLIGHT FIRST QUARTER 2021 WWW.TRAVELANDCRUISE.COM

ON THE COVER

10 Cruise Industry Builds Positive Momentum for Restart of Operations

Pierfrancesco Vago, Executive Chairman of MSC Cruises, shares some of the hurtles the industry has leapt due to COVID-19, leading to safer than ever sailings 12 Michael Bayley Discusses Return to the Caribbean The President & CEO

of Royal Caribbean International divulged details about the service resumption during an FCCA Platinum Member webinar

ON BOARD 14 New Ships on Deck 16 Optimism on the Horizon 17 Environmental Best Practices Continues to Be a Priority

ON LAND 18 Cruise Industry Leaders Seek Resumption of Cruises at U.S. Ports

DEPARTMENTS

Carlos Mercado Santiago, Executive Director of Puerto Rico Tourism Company, updates on the diligent work driving the destination’s tourism return

20 Puerto Rico Throttling Forward

07, 09 President’s Letter

Travel & Cruise Magazine © 2021. All Rights Reserved. Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited.

Features 23 Partnering for a Future of Responsible Tourism 24 Chefs and Food Suppliers Join #WeAreCruise Campaign

MEMBERS & TRAVEL AGENTS 26 FCCA Launches Private Destination Meetings FCCA and Member Line

executives Zoom together to discuss a host of issues preparing for the return of cruise

28 2020 Vision: A Conversation with ExcursionInusrance.com Ken Furlow,

Global Development Officer, tells how they are ensuring the FCCA Global Tour Operator Program will relaunch

30 As We Reopen, Are Our Frontlines Ready? Beth Kelly Hatt, President of

Aquila’s Center for Cruise Excellence, highlights how frontlines can be armed for success and service excellence

32 Travel Agent Training Plays Critical Role in Recovery 33 CLIA’s Commitment to Diversity and Inclusion 34 FCCA Platinum Member Highlights

22 New Reggae Rafting at Lethe

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FIRST QUARTER 2021 | TRAVEL & CRUISE 3

Profile for Florida-Caribbean Cruise Association

Travel & Cruise 1st Quarter 2021  

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