THE OFFICIAL MAGAZINE OF THE CRUISE INDUSTRY SECOND QUARTER 2020
U.S. Virgin Islands Turning Pandemic into Promise
40+ Cruise Executives Join Destination Stakeholders for
1st FCCA Digital Conference Cruise Industry’s Support New Policies & Guidelines by Cruise Lines Reopenings, Repatriations & Awaiting Cruise’s Return Around the World Online Training Programs Helping Navigate the New Normal
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SECOND QUARTER 2020 WWW.TRAVELANDCRUISE.COM
ON THE COVER
12 Cruise Industry Offer Support to First Responders and Those in Need The
outpouring of support from cruise lines, travel agents and partners have displayed “a wonderful expression of goodwill that was reciprocated by the community,” per Jan G. Swartz, group president, Princess Cruises and Carnival Australia.
38 18 Royal Caribbean Group Extends Cruise with Confidence Policy
16 AIDAperla Thanks Barbados 16 Carnival Cruise Line Utilizes Ships to Return Crew Members Home 16 Norwegian’s Peace of Mind
The beaches and bays of the U.S. Virgin Islands
07, 09 President’s Letter
17 Bahamas Paradise Cruise Line to Resume Sailings July 25 with New Health & Safety Measures
18 Silversea Takes Delivery of New Ship, Introduces New Measures, Unprecedented Flexibility 19 Costa Cruises’ New Campaign Responding to Loyal Guests 20 Honoring Recent Anniversaries & Retirements
Travel & Cruise Magazine © 2020. All Rights Reserved. Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited. To subscribe or change your address, please send requests to firstname.lastname@example.org Florida-Caribbean Cruise Association (FCCA) 10390 USA Today Way Miramar, FL 33025 Phone: (954) 441-8881 Fax: (954) 441-3171 Published by:
In Partnership with:
The information in this publication is provided “as is.” FCCA, CLIA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information, services, products and materials contained herein. FCCA, CLIA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.
SECOND QUARTER 2020 | TRAVEL & CRUISE 3
22 ON LAND 22 The U.S. Virgin Islands - Turning Pandemic into Promise With tourism as the
largest industry, navigating the “new normal” is an integral part of the USVI’s strategy to rebound and breathe life back into this important sector.
26 Government of Saint Lucia Expresses Gratitude to Carnival Corporation, Implements Phased Reopening 26 Port St. Maarten Provides Essential Services During COVID-19, Destination Implements Phased Reopening 26 Barbados Hot for Summer Cruise Industry & Helping Royal Caribbean’s Efforts to Repatriate Crew
27 Puerto Rico’s Tourism Sector’s Standards to Safeguard Visitors’ Health & Safety 27 More Reopenings, Repatriations and Support of Cruise in the Caribbean, Central and South America, and Mexico 38 Singapore and Hong Kong Prepare for Cruise Recovery 40 Australia Awaits Cruise Tourism’s Return
CLIA Managing Director Australasia Joel Katz highlights the importance of the industry to regional communities around Australia, from economic impacts to social initiatives.
MEMBERS & TRAVEL AGENTS 42 Cruise Executives and Destination Stakeholders Gather Virtually for First Online FCCA PAMAC Conference
More than 40 FCCA Member Line executives and 35 destination partners gathered via Zoom to move full steam ahead in planning for what Royal Caribbean International President & CEO Michael Bayley called the “rebirth of cruise tourism.” 44 New Online Training Programs from Aquila Help FCCA Members Navigate the New Normal 46 FCCA Platinum Member Highlights
SECOND QUARTER 2020 | TRAVEL & CRUISE 5
PRESIDENT’S LETTER: FCCA
EXECUTIVE COMMITTEE Micky Arison FCCA CHAIRMAN CHAIRMAN CARNIVAL CORPORATION Michael Bayley PRESIDENT & CEO ROYAL CARIBBEAN INTERNATIONAL Thomas Mazloum PRESIDENT DISNEY SIGNATURE EXPERIENCES Richard E. Sasso CHAIRMAN MSC CRUISES (USA) INC. Frank J. Del Rio PRESIDENT & CEO NORWEGIAN CRUISE LINE HOLDINGS LTD.
FCCA STAFF Michele M. Paige PRESIDENT Adam Ceserano SENIOR VICE PRESIDENT Terri Cannici VICE PRESIDENT, OPERATIONS Omari Breakenridge DIRECTOR, DIGITAL STRATEGY & CREATIVE SERVICES Mario Aguirre DIRECTOR, MEMBERSHIP EVENTS & PROGRAMS Justin Paige DIRECTOR, CORPORATE COMMUNICATIONS & STRATEGIC MARKETING PARTNERSHIPS Jessica Lalama EXECUTIVE ASSISTANT Vanessa Gutierrez ADMINISTRATIVE ASSISTANT
In this trying time, we would first like to thank all of our partners throughout the Caribbean, Central and South America, and Mexico. It is because of the efforts of so many throughout the regions that the industry has been able to navigate around obstacles during this historic crisis. This combined with cruise lines’ groundbreaking efforts and collaboration with stakeholders, smoother seas are certainly ahead – and this issue of Travel & Cruise will tell all about how an even brighter horizon may be in view. Of course, the significance of this catastrophe cannot be downplayed, as it has impacted the livelihoods of so many throughout our partner regions that are reliant on tourism – with a projection of more than a $1 billion economic loss for the participating destinations in the 2018 BREA study due to the cessation of cruise calls. But as history and the pages ahead Michele with Jamaica's Minister of Tourism Hon. Edmund Bartlett show, the industry is resilient. From recessions to geopolitical unrest, cruise lines have proven that not only their assets are moveable, but that planning is always adaptable and usually ahead of the curve – and this has already been on display in the handling of this unprecedented event. Plus, cruise lines and destinations have already implemented new protocols to further augment safety, security and cleanliness, including paying close attention to how they can introduce more stringent boarding procedures, additional onboard public health and sanitation protocols, monitoring capabilities, quarantine arrangements and shoreside care for guests and crew. FCCA has also remained in constant contact with our destination partners while diligently seeking ways to restart cruise tourism even stronger, from working with governments to hosting Zoom meetings to keep all of our members on the same wavelength – and even launching our first digital conference featuring more than 40 executives from FCCA Member Lines, along with moving full steam ahead to make the FCCA Cruise Conference & Trade Show in San Juan from October 19-22 one of our best events ever. As always, we remain your partner and confident that this crisis will continue to show the resilience of not only the cruise industry, but also our destination partners – and we know that we will persevere with the same ingredients that have gotten us through so many other travesties: heavy doses of focus and determination with splashes of partnership.
Michele M. Paige President FCCA SECOND QUARTER 2020 | TRAVEL & CRUISE 7
Santo Domingo feel the vibe
PRESIDENT’S LETTER: CLIA
CLIA GLOBAL EXECUTIVE COMMITTEE Adam Goldstein CLIA GLOBAL CHAIRMAN Arnold Donald PRESIDENT & CEO CARNIVAL CORPORATION & PLC Micky Arison CHAIRMAN CARNIVAL CORPORATION & PLC Pierfrancesco Vago EXECUTIVE CHAIRMAN MSC CRUISES Frank Del Rio CEO NORWEGIAN CRUISE LINE HOLDINGS Richard Fain CHAIRMAN & CEO ROYAL CARIBBEAN CRUISES LTD. Manfredi Lefebvre CHAIRMAN SILVERSEA CRUISES, LTD.
CLIA STAFF Kelly Craighead PRESIDENT & CEO Mike McGarry SENIOR VICE PRESIDENT, GLOBAL GOVERNMENT AFFAIRS AND NORTH AMERICAN SECRETARIAT Caroline Johnson SENIOR VICE PRESIDENT, MEMBERSHIP OPERATIONS Brian Salerno SENIOR VICE PRESIDENT, MARITIME POLICY
Welcome to this edition to Travel & Cruise, the official magazine of the global cruise industry. Where ever you are in the world, I hope you and your loved ones are safe and healthy during this difficult time. We are in the midst of unprecedented and difficult times—there is no sugarcoating it. The cruise industry is a vital artery for world economies, supporting over 1.17 million jobs and contributing $150 billion to the global economy. And while voluntarily suspending cruise operations was the right thing to do as the world continues to combat this global pandemic, I know this is have an effect on many of your businesses. Since the first realization by the world that we were dealing with something very different from what we’ve ever faced before, the CLIA has dedicated all of its available resources to supporting the industry with a coordinated response to COVID-19. Having said that, in this issue, we will share with you the next phase of the COVID-19 communications strategy as we move from Response to Rebuilding to eventually the new normal that will exist once we are able to begin Resumption of Operations, stories of communities that have been impacted as a result of COVID-19 and stories of humanitarian relief efforts, CLIA cruise line members are going above and beyond in order to protect the health of passengers, crew and the public because people are really at the heart of this community. We must continue to make every decision under the guiding principle of putting people first. I know that when it is time to resume operations, the cruise industry will be leading the way as the model for other travel sectors for health protocols and practices, which makes cruising one of the best ways to experience the world. On behalf of all of us at CLIA, we thank you for your continued support and unwavering dedication to the cruise industry. Brighter days are ahead and, like the tides, we will return. Best,
Kelly Craighead President and CEO
Joshua S. Good SENIOR VICE PRESIDENT, GLOBAL FINANCE AND OPERATIONS
SECOND QUARTER 2020 | TRAVEL & CRUISE 9
The Baths, Virgin Gorda.
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Cruise Industry Offers Support to First Responders and Those in Need
ons of nonperishable and fresh food, surgical masks, first aid kits, hand sanitizers, cleaning disinfectants, linens and even Girl Scout cookies were donated to hospitals, first responders and food banks to help the less fortunate – thanks to the cruise industry helping communities worldwide during the devastating COVID-19 pandemic. The outpouring of support from the officers and crews of the cruise lines as well as travel agents and partners of the Cruise Lines International Association (CLIA) came even as they were facing the stark impact that the pandemic was wreaking on their own livelihoods. FOOD GALORE Food banks and local communities became the beneficiaries of literally tons of donated food – ranging from nonperishable foods to boxes of fresh fruits and vegetables. When Holland America Line’s Rotterdam set sail on a 14-day cruise in March, the ship had culinary provisions for its 1,400 guests onboard. Due to COVID-19 outbreak, passengers disembarked. Not wanting the food to go to waste, the crew – with the help of the Mexican Navy – transported 16 pallets of fresh fruits and vegetables to Desarrollo Integral de la Familia, a Puerto Vallarta charity helping under-privileged adults and children. Holland America Line also joined forces with Girl Scouts of Alaska to spread “cookie kindness” to those battling COVID19 on the frontlines. When the cruise line’s
12 SECOND QUARTER 2020 | TRAVEL & CRUISE
Westerdam was stopped in Juneau, Girl Scout Troop 4077 wanted to give cookies to the crew members as a welcome gift. When Westerdam was instead diverted to Mexico, the crew asked the Girl Scouts to give the cookies instead to nurses, doctors and first responders in Juneau. The cruise line also donated to bring the cookie fund up to $1,460 to spread even more cookie kindness. Windstar cruises, meanwhile, donated seven pallets of fresh produce and dairy products in March to Feeding South Florida near Miami. The non-profit organization is part of the Feeding America network, the nation’s largest hunger-relief organization supporting food banks, pantries and meal programs in the U.S.
“WE’RE FINDING A SILVER LINING IN THIS ABRUPT CANCELLATION OF OPERATIONS.” —CHRIS PRELOG, CEO, WINDSTAR CRUISES
“We’re finding a silver lining in this abrupt cancellation of operations,” said Windstar Cruises CEO Chris Prelog. “We’re happy to donate it; we don’t want this good food to go to waste.” The $8,000 worth of fresh produce and dairy originally were bound for Windstar’s 342-guest motor sailing yacht Wind Surf in the Caribbean. With its ships temporarily ceasing operations due to COVID-19, Windstar immediately reached out to find a Florida organization to use the perishable food. “Feeding South Florida is grateful for Windstar’s fresh food donation,” said Sari Vatske, executive vice president of Feeding South Florida. “This comes at a critical time for kids, seniors, families and laid-off workers in a time of crisis.” On March 23, Windstar also donated a $1,500 pallet of milk and butter to a Los Angeles regional food bank.
Celestyal Cruises, Crystal Cruises, Fred Olsen Cruise Lines and Hurtigruten also were determined that their food be put to good use, donating tons excess perishable and nonperishable food to local food banks after their lines suspended operations. The cruise industry went further than food donations, offering surgical masks, first aid kits, monetary donations, free three-day cruises for first responders and other relief efforts. Celestyal Cruises donated first aid kits and personal hygiene products to 7,500
“…A WONDERFUL EXPRESSION OF GOODWILL THAT WAS RECIPROCATED BY THE COMMUNITY” —JAN G. SWARTZ, GROUP PRESIDENT, PRINCESS CRUISES AND CARNIVAL AUSTRALIA
residents in need in the port city of Piraeus, Greece. The cruise line also donated 12,000 surgical masks and 1,100 liters of disinfectants to Greek Health Centers treating COVID-19 patients as well as 50 free three-day cruises for first responders. Virgin Voyages shoreside crew members volunteered with a disaster relief organization to help assemble 20,000 COVID-19 relief kits which included gift cards, hand sanitizers, and face shields for vulnerable communities. Ship crews made 300 face masks for use onboard to avoid using the N95 masks critically needed by medical personnel. MSC Splendida became the first passenger vessel converted into a hospital ship to support the coronavirus battle. The MSC Group worked on the project with the classification society RINA in Italy to make that happen. The work was done in coordination with the Liguria’s regional health system and the national civil protection agency. Princess Cruises, meanwhile, paid it forward after receiving help from the World Center Kitchen (WCK) Chef Relief Team, which in February provided fresh meals to the crew and guests aboard Diamond Princess, quarantined off Yokohama, Japan because of coronavirus. The WCK also provided meals for another Princess ship, Grand Princess, stranded offshore for days in Oakland, California. WCK sent food supplies to the ship as well as three meals a day for guests and crew quarantined after disembarking. In gratitude for WCK’s efforts, Princess Cruises donated $250,000 to WCK to further their role as a first responder providing hot meals. Princess Cruises also contributed AUD 50K to support the outreach efforts of the Mission to Seafarers at Port Kembla, Australia, as a way of thanking the community of Illawarra for supporting Ruby Princess’ crew with care packages and handwritten messages while the ship was berthed at the port. “The nightly applause ceremony in which the crew clapped for all of the people who supported and cared for them during this difficult time was a wonderful expression of goodwill that was reciprocated by the community,” said Jan G. Swartz, the group president of Princess Cruises and Carnival Australia. “The Illawarra community never lost sight of the fact that this was all about people caught up in difficult circumstances that were not of their making.”
CLIA partners, travel agents and cruise planners reached out in a myriad of ways: •
Nestle: Joined forces with the International Federation of the Red Cross and Red Crescent Societies, donating food, medical nutrition products and bottled water in areas impacted by the pandemic. The company also donated CHF 10 million (equivalent to nearly $10.3 million) in countries where it is needed. Nestle also matched 1:1 on employee donations to Red Cross and Red Crescent. Pernod Ricard/Absolute, Diageo: Transformed distilleries to produce hundreds of thousands of liters of sanitizer for donation. Standard Textile: Donated hospital grade linens and apparel to health facilities and offered the same for any cruise line transforming vessels into hospitals. Sysco: Donated 2.5 million meals to food banks for the homebound and needy. Miller Cruise Services: Donated $500 each to JustaCenter and House of Refuge, charities in Arizona, and made other donations to Barrows Neurological, The Mayo Clinic, St Jude’s Hospital and Disabled America Veterans. Cruise Planners Pat and Sheryl Coggins: Utilized their 3D printer to join the effort with MatterHackers, a South California firm, to make plastic visors for health organizations. It took them 52 hours to print nearly 40 visors for healthcare workers. TravelStore: Arranged hotel accommodations for front-line health care workers during the Covid-19 pandemic as the contracted travel management partner for the State of California. In the first eight days of the program, the agency booked over 32,000 room nights at the 200 participating hotels. In an effort to protect their family members from Covid-19, healthcare workers often stay at places other than their homes. TG Travel Group LLC: Started a 24/7 hotline for consumers who have questions regarding their rights with obtaining credits and refund or travel related concerns for future travel.
SECOND QUARTER 2020 | TRAVEL & CRUISE 13
Tikal is the true heart of the Mayan world being one of the most important cities of such amazing civilization, give yourself a chance to be in this magic place full of knowledge of life, nature and cience.
AIDAperla Thanks Barbados The Bridgetown Port beamed the evening of Friday, April 27, when AIDAperla lit up with a message saying ‘Thank You’ to Barbados for its hospitality over the past month. The cruise ship arrived at the Bridgetown Port shortly after the voluntary suspension of cruise ship operations in March. During that time, AIDAperla worked with the Bridgetown Port and local port agents to complete complex operations to repatriate passengers and crew – and the Port provided
intensive operational support to the vessel and its captain and crew while working closely with the Barbados Tourism Marketing Inc. (BTMI) and cruise lines. Separately, AIDAperla Captain Boris Becker gave his heartfelt thanks through a video sharing gratitude to the government, stakeholders, service providers and residents of Barbados who received the ship with open arms in this challenging situation – along with assuring a return.
NORWEGIAN’S PEACE OF MIND Norwegian is going the extra mile to ensure safety on board and on shore. With Norwegian’s Peace of Mind, guests can cruise safely with enhanced health and safety protocols and flexible booking. Feel Free to change plans as needed and feel confident knowing that we’re looking out for health and safety.
NEW ENHANCED HEALTH & SAFETY PROTOCOLS The health, safety, and comfort of guests and crew is the number one priority. Norwegian is enhancing its already robust health & safety measures so guests can continue exploring the world with the ultimate Peace of Mind.
CARNIVAL CRUISE LINE UTILIZES SHIPS TO RETURN CREW MEMBERS HOME Eighteen Carnival Cruise Line ships rendezvoused in The Bahamas in late Aprilearly May as the final plans were put in place to sail nine of the ships to repatriate 16 SECOND QUARTER 2020 | TRAVEL & CRUISE
more than 10,000 healthy crew members who remained on board due to restrictions limiting air travel to Asia, Africa, Europe, India and Latin America. “The safety and well-being of our team members continues to be a top priority. Given the pause in our operations, we are committed to getting our crew members safely home to their families. We sincerely thank them for their hard work, patience and understanding during this process. We would also like to thank the government of The Bahamas for their support of this operation, as well as the CDC, U.S. Coast Guard, U.S. Customs and Border Protection and local port agencies,” said Christine Duffy, president of Carnival Cruise Line.
ENJOY A FLEXIBLE CANCELLATION POLICY For all cruises through November 30, cancel up to 48 hours prior to your vacation start date and receive a Future Cruise Credit, or a refund if cancelling outside of 120 days. For all cruises December 1 and beyond, guests can cancel for a full refund up to 120 days before your cruise. HEALTH & SAFETY MEASURES Norwegian has been working closely with the CDC (Center for Disease Control and Prevention) and is adding stringent protocols, strategic application and supporting innovation to meet and exceed their standards once those have been finalized by them. The below are the safety measures we will immediately be implementing fleetwide, with more in development.
On Board board will be reduced. Staggered embarkation and online check-in will be implemented for proper social distancing. In addition, we are committed to reducing capacity in all public areas throughout the voyage.
ENHANCED MEDICAL RESOURCES Onboard medical centers will be fully equipped with the latest testing kits and medical supplies. We are also increasing our medical team fleetwide. Additionally, each ship has dedicated isolation accommodations should the need arise.
ALL-NEW AIR FILTRATION Installation of medical-grade air-filters, H13 HEPA, that remove 99.95% of airborne pathogens across our entire fleet to ensure the air you breathe is clean. ENHANCED SCREENING PROTOCOLS All guests will undergo an enhanced pre-embarkation health screening, and those considered at risk will undergo additional screening. Additionally, all crew will undergo extensive screening prior to embarkation and constant monitoring throughout the voyage. Touchless temperature checks and continuous monitoring of guests and crew throughout the voyage will help identify potential health issues, offering an additional layer of prevention and protection. INCREASED SANITATION MEASURES All ships are thoroughly cleaned and disinfected prior to every voyage in accordance with company protocols, which are developed in partnership with CDC’s Vessel Sanitation Program. Embarkation terminals will be sanitized continuously, and, where possible, fogged before and after each embarkation and debarkation. Further, all staterooms, suites and public areas will be cleaned, sanitized and disinfected at an increased frequency, and including the use of Electrostatic Spray Technology. Increased sanitation efforts include: RESPONSIBLE SOCIAL DISTANCING To provide even more space for responsible social distancing, guest capacity on
The new measures encompass protocols for guest accommodations, common areas onboard the ships, recreational facilities, food hygiene, and more. Highlights include:
CAPACITY CONTROL • Closing two-passenger stateroom decks to reduce crowds onboard the ship • Limit the number of in-use staterooms to reduce onboard capacity by 40 percent • These protocols will encourage social distancing and provide one of the highest guests to space ratios in the industry
EXTENDED SHIP TO SHORE SAFETY Norwegian is partnering with local destinations and tour operators to ensure its industry-leading health and sanitation protocols extend to the shoreside experience. It will only visit safe, open ports of call, which may cause changes to itineraries. Keeping guests up-to-date with the latest confirmed changes impacting their itineraries is a top priority.
EMBARKATION AND DISEMBARKATION • All guests required to practice social distancing from valet parking to terminal check-in • All terminal staff members will be monitored and required to wear masks and remain behind safety plexiglass for minimal contact • Passenger luggage will be disinfected prior to onboard delivery • Mandatory touch-free temperature checks and pre-boarding health declarations for all guests • Extensive sanitization and disinfection processes at entry of port terminal, ships, and passenger walkway areas • Online check-in for guests, who will receive designated arrival times at cruise terminal to streamline embarkation and minimize crowds in Port
BAHAMAS PARADISE CRUISE LINE TO RESUME SAILINGS JULY 25 WITH NEW HEALTH & SAFETY MEASURES Bahamas Paradise Cruise Line has announced that sailings will resume onboard Grand Celebration July 25th and onboard Grand Classica October 2nd. In addition, the cruise line’s renowned, award-winning Cruise & Stay Program, which lets guests extend their stay in the Bahamas for up to four nights at one of the company’s resort partners, will also be available for bookings beginning October 2nd. As the cruise line prepares for its anticipated return, it is putting travelers’ health and safety front and center, rolling out an extensive list of new preventative measures designed to ensure the wellness of both passengers and crew.
GUEST ACCOMMODATIONS • Sanitization of all cabins with hospital-grade disinfectants • Fogging of vacant cabins and twice-daily wipe down of hallways • Disinfection of guest bathrooms with heavy-duty alkaline cleaner • Timely housekeeping cabin turnover with sheets and linens cleaned and disinfected at sterilizing temperatures COMMON AREAS • All onboard public areas will undergo a two-tier sanitization process, which includes cleansing and fogging using hospital-grade disinfectant. Frequency includes: • Elevators every two hours • Public areas and facilities up to ten times per day SECOND QUARTER 2020 | TRAVEL & CRUISE 17
On Board •
Frequently touched areas, including handrails, table-tops, and door handles will be sterilized every hour All floors will be disinfected with a heavy-duty neutral PH floor cleaning solution All onboard areas will include fully stocked self-service hand sanitizer stations
FOOD HYGIENE • All restaurants and bar areas will be cleaned and sanitized three times a day • Self-service buffet stations have been suspended; all food and beverage will be served by crew members wearing face masks, hats, aprons, and gloves • Tables and seating areas will keep guests six feet apart to facilitate social distancing • Stringent procurement guidelines will be enforced, and products from certain regions will be prohibited ENTERTAINMENT AND RECREATION • Theatres will be thoroughly sanitized before and after each show • Kids’ Club facilities will be cleaned twice per day • Spa and gym areas will be sanitized before and after each use, including common areas within these facilities twice daily • Tour buses for excursions will be reduced to 50 percent capacity, sanitized frequently, and tour operators will be trained using guidelines from the World Health Organization (WHO) • Casino players per table will be restricted to ensure social distancing and slot machines will be positioned to separate players PRACTICES AND STANDARDS FOR CREW MEMBERS • Twice daily temperature checks • All frontline crew are required to wear face masks, and all food service crew serving guests in the buffet are required to wear disposable hats, aprons, masks, and gloves • Housekeeping and food and beverage crew are required to wear both disposable gloves and masks. The disposal of all gloves and masks will align with the CDC’s guidelines 18 SECOND QUARTER 2020 | TRAVEL & CRUISE
All crew will be required to use antibacterial hand soap for at least 20 seconds to sanitize hands All crew members are required to practice social distancing, and each crew member will be allocated their own cabin onboard the ships
MEDICAL CENTER • Isolated wards available in the medical center for ill guests or those who are concerned that they have been exposed to COVID-19 • Contaminated items and medical waste will be properly sealed and disposed of according to the CDC’s guidelines • Used face masks and protective equipment will be disposed of at designated central collection points • Medical equipment and waste bins will be thoroughly cleaned, disinfected, and washed twice daily with hospital-grade disinfectants FRESH AIR VENTILATION SYSTEM • Implemented a fresh air ventilation system to ensure healthy air quality in all onboard cabins and common areas • All air filters and cooling coils will be thoroughly checked, cleaned and replaced as needed
ROYAL CARIBBEAN GROUP EXTENDS CRUISE WITH CONFIDENCE POLICY To provide peace of mind in vacation planning, Royal Caribbean Group is extending its “Cruise with Confidence” cancellation policy to sailings through April 2022. For new and existing bookings created by Aug. 1, guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. The cruise company has also enhanced “Cruise with Confidence” with new rebooking options. The updates now available to travelers and their travel advisors include: “Best Price Guarantee”: Guests can choose to change the price and promotional offer on their reservation up to 48 hours before their cruise.
“Lift and Shift”: For ease and as close as 48 hours prior to sailing, travelers have the option to simply “lift and shift” their cruise to the same itinerary departing on a future date. The original price and promotional offer on the reservation will be protected, along with the length of the cruise and stateroom category.
Silver Origin during her sea trial
SILVERSEA TAKES DELIVERY OF NEW SHIP, INTRODUCES NEW MEASURES, UNPRECEDENTED FLEXIBILITY Silversea Cruises took delivery of its new ship, Silver Origin, following a great display of resilience, determination and fine European craftsmanship from Dutch shipyard De Hoop. Despite of the global lockdown, De Hoop implemented rigid safety procedures, reduced its workforce, and devised ingenious ways to overcome posed challenges, including a world-first during the ship’s sea trial. “We are so grateful to the professionals at the De Hoop shipyard,” said Roberto Martinoli, Silversea’s President and CEO. “In the face of such adversity, their efforts were extraordinary and represent the resilience of European industry. Silver Origin looks magnificent. Our pioneering new ship represents the dawning of a new age of travel in the Galapagos Islands and we look forward to welcoming guests aboard when the time is right.” Silversea Cruises also introduced new measures to offer unprecedented flexibility to travelers, enabling them to start planning future trips by taking away the uncertainties of today – including a reduced deposit; extension of the ‘Cruise with Confidence’ cancellation policy; embracing of the RCL Cares program dedicated to assisting travel professionals in the U.S., Puerto Rico and other U.S. territories who are dealing with the impacts of the COVID-19 crisis; and launching Virtual Visit, a series of online videos designed to keep travel partners informed and up-to-date with the company’s latest developments.
Costa Cruises Launches New Digital Campaign Costa Cruises is launching its new advertising campaign, “The holiday we miss,” on all the Company’s digital channels in its six main European markets. The campaign will be a trip down memory lane not only for cruisers, but for the general public as a whole – tying in Costa’s famous former slogan, “The holiday
HOLLAND AMERICA LINE’S 147th ANNIVERSARY Holland America Line commemorated its 147th anniversary on Saturday, April 18 by honoring its rich legacy, taking care of each other in the present and looking forward to its next chapter. With travel paused globally, the premium cruise line is reflecting on the resilience that has been exhibited throughout the company’s history, enduring challenging times many times before and emerging even stronger thanks to loyal guests, dedicated crew and employees, and the support of travel advisors.
you’re missing,” which was the basis of another series of ads that are imprinted in many consumers’ memories. Those commercials wittily portrayed the difficulty of readjusting to the daily grind after a vacation on a Costa ship. The new campaign again hinges on the concept of “missing” a holiday, this being more top-
ical than ever at the moment, but develops and adapts the idea, turning it into a message of recovery and optimism for cruising and tourism as a whole. In fact, for the last couple of months, Costa Cruises has been inundated with photos, comments and messages from its most loyal guests, who can’t wait to come back on board.
Photo by @croftographie [IG]
CELEBRITY CRUISES MARKS 30th BIRTHDAY Celebrity Cruises marked its 30 th birthday on May 27 by reflecting on its journey to push the limits of traditional cruising and create a unique modern luxury experience at sea. Established in 1990 by the Greece-based Chandris Group, the line became part of Royal Caribbean Cruises Ltd. seven years later in 1997. Celebrity Cruises now boasts 14 stunning ships and thousands of team members from over 60 countries.
Photo by Visit Cayman Islands
CARNIVAL CORPORATION NAMES JEFFREY J. GEARHART TO BOARDS OF DIRECTORS Carnival Corporation has announced that Jeffrey J. Gearhart, retired executive vice president, global governance and corporate secretary for Walmart, Inc., was appointed to the company’s boards SECOND QUARTER 2020 | TRAVEL & CRUISE 19
On Board of directors, effective immediately. In his role at Walmart, Gearhart was responsible for, among others, the global legal, compliance, ethics, global security and investigative organizations. With a distinguished career that spans almost three decades, Gearhart is credited with building a globally recognized ethics and compliance program that earned Walmart the New York Stock Exchange Governance Services award for the “Best Governance, Risk, and Compliance Program for LargeCap Companies” in 2016. Gearhart will serve in a non-executive capacity on Carnival Corporation’s 12-member boards of directors. He will also serve on both the Compliance and the Health, Environmental, Safety & Security (HESS) Committees. “As someone who led an enterprise-wide ethical-sourcing program in addition to overseeing all domestic and international legal matters for one of the world’s top companies, Jeff brings extensive financial, operational, governance and strategic expertise to our boards of directors,” said Micky Arison, Carnival Corporation chairman. “This, combined with Jeff’s proven track record of balancing regulatory requirements with the commercial realities of doing businesses, will be a major asset as we shape the future of our organization.”
RICK MEADOWS RETIRES AFTER 35 YEARS OF SERVICE After 35 dedicated years with Carnival Corporation, Richard Meadows will be retiring from Seabourn at the end of May. Meadows is currently president of Seabourn and in this role has overall executive responsibility, leading all business and global operations for the award-winning luxury cruise line. He has held this position since 2011, when the company moved its headquarters to Seattle from Miami. “I’ve had so many amazing opportunities throughout my career, passionately leading a number of global cruise brands as well as working with so many talented team members, travel advisors and other stakeholders around the world,” 20 SECOND QUARTER 2020 | TRAVEL & CRUISE
said Meadows. “It has been a true honor to help craft those lifetime memories and special moments for our guests, through the profound power of travel, which brings people and cultures together.”
ORLANDO ASHFORD TO LEAVE AFTER MORE THAN FIVE YEARS Holland America Line President Orlando Ashford announced that he will be leaving the company at the end of May. Ashford, who heads the premium cruise line within the Carnival Corporation family of brands, has been at the company for nearly five and half years and led a rejuvenation of the brand through an emphasis on enhanced onboard entertainment, live music and culinary experiences. “Orlando has made a substantial contribution to Holland America Line during his tenure, bringing a renewed energy to the premium cruise line that was recognized with many awards and accolades,” said Stein Kruse, Group CEO of Holland America Group and Carnival UK. “His unique background as an innovator and global leader in human resources was highly respected in our organization, and his dynamism will be greatly missed.”
HONORING ARNE WILHELMSEN, A FOUNDER OF ROYAL CARIBBEAN CRUISES LTD. Arne Wilhelmsen, a founder of Royal Caribbean Cruises Ltd. and a visionary strategist of the modern cruise industry, died Saturday, April 4 in Palma, Spain.
He was 90. Wilhelmsen was a constant influence on the company from its founding, serving more than three decades on the company’s board of directors. Together with the company’s first CEO, the late Edwin Stephan, Wilhelmsen saw new possibilities for the cruise industry, building ships uniquely designed for cruising in warm weather when many saw cruising as a niche use for old transatlantic liners – and Wilhelmsen also stayed true to his belief in economies of scale by convincing partners and management to build bigger and more efficient ships in order to grow the company. “He had a vision of the modern cruise industry when the ‘industry’ might have been a dozen used ships, total,” said Richard Fain, RCL’s chairman and CEO. “Our high standards as a company, our insistence on excellence in operations and design, and our determination to persevere all owe a great deal to the long-term vision of Arne, Alex and the Wilhelmsen family. We salute our friend, and we will miss him dearly.”
THOMAS MAZLOUM SUCCEEDS JEFF VAHLE AS DISNEY CRUISE LINE PRESIDENT Thomas Mazloum was named president of Disney Signature Experiences, which includes Disney Cruise Line, as Jeff Vahle moved to the Walt Disney World Resort presidency. Mazloum had been senior vice president of resort and transportation operations at Walt Disney World Resort, after previously spending years at Crystal Cruises, ultimately as chief operating officer. He began his Disney career in 1998 as a hotel director for Disney Cruise Line. “I am thrilled to continue my Disney career by joining the businesses renowned for providing personalized and uniquely Disney experiences and delivering worldclass guest service,” said Mazloum.
The U.S. Virgin Islands Turning Pandemic into Promise
ourism is the largest industry in the United States Virgin Islands, contributing an estimated 60 percent to the Gross Domestic Product (GDP) in the Territory. Navigating the “new normal” is an integral part of the USVI’s strategy to rebound and breathe life back into this important sector. Still recovering from two Category 5 hurricanes that caused significant damage in 2017, the Territory was experiencing strong, positive momentum towards returning to pre-storm levels of tourism activity when the COVID-19 brought travel and tourism around the world to a halt. A popular cruise destination, the U.S. Virgin Islands saw this industry upended due to the pandemic. Ports and docks in the Territory shut down have temporarily to cruise ships with passengers. The expectation is that some cruise lines will call again in the fall of 2020.
“MOCKO SAYS… MAINTAIN A GOOD DISTANCE FROM OTHERS”
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ADJUSTING COURSE After launching a new branding and marketing campaign for the largest of its islands – St. Croix: a vibe like no other – in January, the Territory was forced to adopt new approaches to keep prospective visitors engaged with the destination, while also educating the public about the importance of safeguarding public health. Leveraging the timeless status of the Mocko Jumbie, a significant element of the U.S. Virgin Islands’ cultural identity, the Department of Tourism incorporated this iconic symbol into its COVID-19 messaging. “Mocko Says” graphics and animations were shared with the public to reinforce the importance of healthy habits in helping to slow the spread of COVID-19. Messages like “Mocko Says… Maintain a good distance from others” and “Mocko Says… Wash your hands with soap and water” had a strong social media and online presence. Public service announcements, social media engagement and enhanced activity on its crisis communications website (www. usviupdate.com) factored heavily into the Territory’s outreach to both residents and
prospective travelers, who continue to demonstrate strong interest in visiting the U.S. Virgin Islands. GOING VIRTUAL The USVI is home to not one or two, but three, distinctive carnival and festival celebrations each year, offering visitors multiple opportunities to experience the unique flavor of each island. In 2020, Carnival Virgin Islands on St. Thomas, which is celebrated from April to early-May, was postponed due to the COVID-19 pandemic, putting a damper on the festivities for residents and visitors who look forward to this annual celebration of culture and pageantry. Preserving the tradition of the 68th edition of carnival took a different direction this year with the launch of a “Virtual Carnival” experience, online social gather-
“Jou’Virtual”), and performances by popular DJs and local and regional artists. The 66th annual St. John Celebration, which was set for June 3 to July 4, was also canceled, with plans calling for another virtual festival.
ings designed to create a sense of community and camaraderie. Virtual Carnival featured events, such as “Home Wuk” with St. Thomas’ DJ Avalanche, as well as replays of children’s and adults’ parades, live-streamed village performances by local entertainers, an online take on J’ouvert celebrations (dubbed
CELEBRATING THE SPIRIT OF TRAVEL The U.S. Virgin Islands Department of Tourism joined the travel community on the U.S. mainland to herald National Travel and Tourism Week in May. This year’s theme was the Spirit of Travel, encouraging those in the industry to keep the faith, stay resilient and let the spirit of travel prevail during times of uncertainty. During the week, the Department launched a series of virtual initiatives to encourage the community to engage in its bread-and-butter industry, including “Wear Red Day” and a Virtual Career Fair for local high school students who may be contemplating a career in tourism. NAVIGATING THE “NEW NORMAL” After spending several weeks under a government-mandated “Stay-At-Home” Order, during which non-essential busi-
“MOCKO SAYS… WASH YOUR HANDS WITH SOAP AND WATER”
nesses were closed, restaurants could provide only takeaway service, and beaches were closed for a period, the Territory moved with great care to a “Safer-AtHome” status, allowing non-essential enterprises to reopen and a lessening of other restrictions. As part of its reopening strategy, the U.S. Virgin Islands’ Department of Tourism collaborated with the Department of Health and the Office of the Governor to develop policies, procedures and protocols for welcoming leisure guests safely to the Territory, while continuing to protect the health of its residents and communities. The documents provide comprehensive guidelines applicable to accommodations, transportation, restaurant and activities stakeholders to prevent and control the transmission of COVID-19 in the Territory. In keeping with recommendations set forth by Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Caribbean Public Health Agency (CARPHA), the Caribbean Hotel and Tourism Association (CHTA), and other leading organizations, social distancing, sanitization and respiratory etiquette, will be staple features of the Territory’s activities moving forward. EMBRACING THE FUTURE With strong public health measures in place, the U.S. Virgin Islands lifted leisure travel restrictions on June 1, and continues to work through and adapt to new systems and processes, expectations and requirements. The phased reopening allows accommodations providers (hotels, resorts, Airbnb properties, etc.) to welcome new leisure guests; bars and restaurants can serve dine-in guests at 50 percent capacity; and public beaches are open with social distancing requirements in place. As demand for travel (especially to the Caribbean) continues to grow, the Department of Tourism has planned and prepared for the return of visitors to St. Croix, St. John, St. Thomas and Water Island and a restart of its economic engine. The Territory looks forward with optimism and excitement to the eventual return of cruise lines to its shores. SECOND QUARTER 2020 | TRAVEL & CRUISE 23
GOVERNMENT OF SAINT LUCIA EXPRESSES GRATITUDE TO CARNIVAL CORPORATION, IMPLEMENTS PHASED REOPENING The government of Saint Lucia expressed sincere gratitude to Carnival Corporation for their efforts in repatriating Saint Lucian cruise ship workers amid the COVID-19 Pandemic. Understanding the uncertainties presented and the unfortunate temporary closure of the tourism industry, the cruise company has undertaken a humanitarian mission to repatriate employees to their various jurisdictions. Out of the 248 nationals repatriated to Saint Lucia from May 12, the cruise line was instrumental in bringing in 240 nationals aboard two of its vessels on May 8 and 12. Observing the health and safety protocols outlined by the Department of Health and Wellness, returning nationals are immediately screened upon arrival by port health authorities and are transported to a government operated quarantine facility where they are accommodated and screened for a 14-day period. The other eight Nationals were employees aboard Norwegian Spirit, who were repatriated in late April through close work between the governments of Saint Lucia and Barbados. Separately, the government implemented a phased approach to reopening the island’s tourism sector in a responsible manner from June 4. In anticipation of these first visitors, some 1,500 hotel rooms in Saint Lucia were prepared to open in early June, pending completion of a new COVID-19 certification process. Travelers are advised to check with their travel provider for schedules and rules prior to booking. 26 SECOND QUARTER 2020 | TRAVEL & CRUISE
Anchored outside are two Princess Cruise Line ships, which received fuel bunkering, and docked at the pier are three Windstar Cruise Line vessels, which shifted crew members, food and consumer supplies
PORT ST. MAARTEN PROVIDES ESSENTIAL SERVICES DURING COVID-19 PANDEMIC, DESTINATION ST. MAARTEN IMPLEMENTS PHASED REOPENING Port St. Maarten has been crucial to catering the cruise industry during the global COVID-19 pandemic by providing essential services such as fuel and food provisioning. In one week in late April alone, two cruise ships, Crown Princess and Island Princess of Princess Cruises, came in for fuel bunkering. Also in port were Star Pride, Wind Star and Wind Surf of Windstar Cruise Line, which arrived over the past weekend to shift crew members as well as food and consumer product supplies between the three vessels. The port and destination have also worked with cruise lines in order to accept vessels and repatriate guests and crew. Port St. Maarten Management continues to maintain a constructive working relationship with cruise partners and stakeholders during this unprecedented time. The destination has been equally proactive in its handling of the unprecedented situation, implementing a four-phased Economic Reopening Plan, which started on May 11 and concluded on June 15. Getting back to business is essential under the new normal, and St. Maarten looks forward to welcoming you with vibrant friendliness. Until then, Stay Inspired, Stay Safe. For more information about the destination, visit www.vacationstmaarten.com, www.facebook.com/portstmaarten or www.portstmaarten.com.
Photo by Visit Barbados
BARBADOS HOT FOR SUMMER CRUISE INDUSTRY & HELPING ROYAL CARIBBEAN’S EFFORTS TO REPATRIATE CREW Barbados is hot for a summer cruise industry in the Caribbean – per Minister of Tourism and International Transport Kerrie Symmonds, who reiterated the idea previously proposed by FloridaCaribbean Cruise Association while responding to a question during a virtual press conference on May 5. “We have come to a point where Barbados frankly has been and continues to be a safe harbor for a number of cruise ships which simply have been refused entry across the Caribbean,” he told, continuing that this turn of events represents an opportunity for the country, with now being the time to have discussions with the relevant authorities on the region’s ability to be a year-round destination. “The opportunity that it creates, is for us to sit now with people who recognize the sincerity of Barbados first of all, who recognize the commitment of this country to be faithful to principles of development and to cooperation, and to sit with them and let us put our case to them,” he continued. “The Caribbean is no less an attractive destination than the Mediterranean. The reason why ships come here in winter…is largely because they see the Caribbean as a warm weather getaway for Europeans…but we are open 24 hours a day, 12 months a year.” Considering that, Symmonds said it is important for the Caribbean to contend as a summer option – and Barbados could be at the heart of that push. “There is a real possibility of very attractive itineraries being created and placing Barbados at the centerpiece, if for
no other reason than we are the country in the Eastern Caribbean that does the homeporting, and we have access to almost every major gateway,” he told. “But the reality is, we want to be able to say that in concert with the environmental uniqueness and attractiveness of a Dominica; in concert with the attractiveness of a Martinique; in concert with the attractiveness of parts of the Dutch Caribbean – Aruba and Curacao…you can get many cultural experiences, many environmental experiences.” Separately, when Harmony of the Seas arrived at Port of Bridgetown on May 27 with about 4,000 crew members onboard ready to head on charter flights to Indonesia, the Philippines, Ukraine, the United Kingdom and Romania, it not only represented Royal Caribbean Cruises’ global efforts to repatriate its tens of thousands of crew, but also an initiative by Prime Minister Mia Amor Mottley – who had suggested using the country as a point for repatriation.
Photo by @lxca_jxrry [IG]
REPATRIATION OF THE LAST CRUISE GUESTS IN GUADELOUPE From March 13-22, all 24 employees of the Port Authority, Airport Authority, Local Government, Health Department, Tour Operators and Tourism Board worked together to transfer guests and crew from the last two cruise ships homeporting in Guadeloupe. This extraordinary operation resulted in the repatriation of more than 5,000 people of 27 nationalities to 14 countries. Destination officials shared thanks to all involved, including the doctors and nurses sharing their care, and their wishes to see all again soon in the beautiful archipelago.
Photo by Puerto Rico Tourism Company (PRTC)
PUERTO RICO’S TOURISM SECTOR’S STANDARDS TO SAFEGUARD VISITORS’ HEALTH & SAFETY Recognizing the need for new standards of cleaning, disinfection, hygiene, and the competitive advantage that the implementation of additional measures provide for the Island as a tourist destination, the Puerto Rico Tourism Company (PRTC) created a program to grant a gold-star validation seal to tourism-related businesses. This certification (or badge) is granted to those who are implementing the highest health and safety measures. The program has been developed using the most rigorous standards, best practice cases have been used as reference, as well as guides and recommendations from the agencies and organizations that specialize on the subject. The two-level system was designed based on the guidelines to prevent the spread of COVID-19 established by the Center for Disease Control (CDC), World Health Organization, the OSHA 3990 report, the Puerto Rico Department of Health guidelines, Governor Wanda Vazquez Garced’s executive orders, and high-caliber programs such as Singapore’s Safety Seal and the National Restaurant Association. The first level is a Tourism Health and Safety Operational Guide, a practical guidance with the mandatory measures to safeguard the health of employees, visitors and local patrons. The second one is the Health and Safety Seal; a certification program for all endorsed tourism industry businesses that meet or have exceeded the implementation and on-going execution of the established measures. The guide includes measures such as: creation of wellness checkpoints for
employees and guests, new check-in process and completion of the Travel Declaration and Contact Tracing Form, safe and social distancing measures guidance per type of business and activity; restrictions and additional health measures for self-service food systems: augmented cleaning and disinfecting protocols; instructions regarding hand-sanitizing stations; and training on the use of Personal Protection Equipment (PPE). These new standards of hygiene will be applicable to all tourism businesses island-wide, including hotels, resorts, paradores, posadas, bed & breakfasts, small inns, guesthouses, time-shared properties, short-term rentals, casinos, tour operators, tourist transportations, experiences management, restaurants, bars, nightclubs and attractions.
BAHAMAS’ PLAN FOR REOPENING TOURISM The Bahamas Ministry of Tourism & Aviation, along with the Tourism Readiness and Recovery Committee, a group comprised of public and private sector partners, announced a collaborative plan for re-opening the country’s borders and tourism sector, as well as the resumption of international commercial travel starting July 1. From procedures pertaining to entering and departing The Bahamas via airports and seaports, to a Clean & Pristine certification program implemented across hotels, restaurants and other consumer-facing tourism entities and touchpoints, the plan outlines extensive health and safety protocols that will be enforced throughout The Bahamas to mitigate risks for all visitors and residents alike. “Our top priority has and will always be our commitment to the health and SECOND QUARTER 2020 | TRAVEL & CRUISE 27
On Land wellbeing of our residents and visitors” said Bahamas Ministry of Tourism & Aviation Director General Joy Jibrilu. “We must remember that we are living in a new normal in the wake of COVID-19 and a lot is going to change across the tourism sector. We are putting an even greater emphasis on making sure The Bahamas is safe and clean for everyone, and look forward to once again providing travelers with the tropical experience our islands are known for.” The Bahamas’ tourism dependent economy will gradually come back online, following a strategic, phased approach that ensures critical health and safety protocols are being adhered to, and that the Health sector remains well equipped and ready to respond as necessary. Phase 1, which began on June 15, allowed for international boaters, yachters and private aviation to return to the destination. These smaller special interest groups allowed a more controlled segment to test the country’s new measures. Also, during this phase, commercial airlines were allowed to bring in Bahamian citizens, legal residents, home-owners qualifying for economic permanent residency, or the immediate family members or significant others of any of these groups. Additionally, during Phase 1 hotels re-opened for staff to return to work and put in place all the measures required to ensure they are ready to welcome guests at the onset of Phase 2. Phase 2, beginning July 1, allows for the resumption of international travel, including commercial airlines, both international and domestic; Hotels and vacation rentals, inclusive of Airbnb and HomeAway; and transportation ranging from taxis to jitneys and buses.
WHAT TRAVELERS SHOULD EXPECT Travelers should expect to follow The Bahamas’ “Healthy Traveler Campaign” that encourages both visitors and residents to continue practicing social distancing measures, regularly wash hands or use hand sanitizers, and pack appropriate PPE such as face masks, just as they would their swimsuits and sunscreen. 28 SECOND QUARTER 2020 | TRAVEL & CRUISE
At airports and seaports, temperature screenings for all incoming visitors will be conducted by healthcare personnel. Travelers will be required to wear a face mask in any situation where it is necessary to enforce physical distancing guidelines, such as when entering and transiting air and sea terminals, while navigating security and customs screenings, and at baggage claim. When departing, flights will be scheduled to every other gate to provide as much distance between flights as possible, and greater time will be provided for boarding to ensure that physical distancing can be maintained. In addition, several new procedures will be present throughout the on-island experience, including:
Accommodations: • Hotels, resorts and vacation rentals will enforce extensive health and safety protocols like enhanced cleaning for guest rooms, public spaces, high touch point areas on frequent, regulated schedule • Hand sanitizer and disinfectant wipes will be readily available across properties • Employee health monitoring and temperature check points will be enforced • A limited number of guests will be permitted in elevators at one time • Unnecessary literature in guest rooms will be eliminated Taxis and Independent Cars: • Passengers and drivers should wear face masks at all times throughout their journey. • Vehicles must reduce the maximum number of people by 50% (sedans can carry up to two persons and SUVs up to four persons) and passengers should not ride in the front seat. Excursions, tours, local attractions and shopping: • Businesses must establish a maximum number of guests and limit the duration of each guest visit to allow for social distancing. • When possible, guests will be encouraged to use personal gear (such as snorkeling gear) and businesses will have items available for purchase.
Guests will not be allowed to touch products unless with the intent to purchase and cashless sales will be encouraged. Beach chairs must be arranged to allow six feet of social distancing between family units. A regular cleaning timetable and checklist must be established, reviewed, and maintained.
Vessel and Ferry Operations • Staff must wear a water-repellent or marine grade face mask during all passenger interactions and where other social distancing measures are difficult to maintain. • A maximum number of passengers permitted on-board will be reduced by 50% and passenger seating may be assigned to ensure proper distancing. • Vessel sanitizing must take place before any passenger embarks the vessel and between all passenger exchanges. All high touch surfaces must be constantly and consistently cleaned during passage and at the end of each day. Restaurants, Food & Beverage Services • Buffets will be discontinued until further notice. All meals must be single or prepackaged. • Businesses must utilize disposable menus or offer on monitors or static display boards. • Staff must wear PPE (disposable mask and gloves). • Reopening of borders will continue to be monitored and guided by The Bahamas government and health officials. Dates are subject to change based on COVID-19 trends, if there is a deterioration in improvement or if government and health organizations deem these phases unsafe for residents or visitors. The Bahamas Ministry of Tourism & Aviation believes it is an absolute baseline requirement for consumers to have a comfort level that The Bahamas is a safe and healthy destination to visit, and the ultimate goal is for that to remain the case. For more information, or to view the Tourism Readiness and Recovery Plan, please visit: www.bahamas.com.
Photo by Aruba Tourism Authority
ARUBA ANNOUNCES NATIONWIDE HEALTH AND SAFETY PROTOCOLS, OFFERS ‘HAPPILY EVER AFTER GUARANTEE’ The ‘Aruba Health & Happiness Code,’ a stringent cleaning and hygiene certification program that will be mandatory for all tourism related businesses across the country, rolled out on May 19. The certification will provide assurance that each business has taken every measure to offer a safe environment for employees and guests. With a seal of approval that will be displayed prominently on all tourism related businesses, and the certified businesses will also be found on the Department of Public Health website. Separately, the Aruba Tourism Authority is offering ‘Happily Ever After Guarantee,’ a postponable, destination booking policy for couples dreaming of booking a 2021 wedding or honeymoon, but are worried about COVID-19 affecting future travel. Couples can now book their event of a lifetime with the participating hotel or resort venues of their choice with confidence, knowing their special occasion can be postponed due to COVID-19 pandemic issues, by providing a 30-day notice period. As part of Aruba’s ‘Happily Ever After Guarantee’ program, weddings and honeymoons booked for 2021 can be postponed for up to a year from the original event date.
JAMAICA ESTABLISHES COVID19 RECOVERY TASKFORCE, LAUNCHES ONLINE TRAINING FOR TOURISM WORKERS & WELCOMES CREW MEMBERS & NEW ITINERARIES Jamaica has made significant strides in handling COVID-19. It established a COVID-19 Tourism Recovery Taskforce including a cruise recovery program chaired by PAJ President and CEO Gordon Shirley to engage cruise partners, establish enhanced protocols and stimulate the cruise industry. It also launched a new free training program for tourism workers affected by COVID-19, with the Jamaica Center of Tourism Innovation in partnership with highly-respected American trade associations, the National Restaurant Association (NRA) and the American Hotel & Lodging Educational Institute (AHLEI), as well as Jamaica’s Human Employment and Resource TrainingNational Service Training Agency (HEART-NSTA Trust), delivering online training and certification courses. “In the case of Jamaica, we are very proud that the program has been so well-received by our hospitality workers. There is no better time than now for them to retool and upskill,” said Jamaica Tourism Minister Edmund Bartlett. “It is a smart investment in staying resilient, which will pay handsome dividends when the tourism sector returns to normal. It is a demonstration of the importance of the Government’s Human Capital Development strategy.” Separately, more than 1,000 Jamaicans who were on board Royal Caribbean Cruise Line’s Anthem of the Seas docked at the Falmouth Cruise Ship Pier on May 17 – serving as the repatriation of the largest number of Jamaicans at any one time.
The Port Authority of Jamaica managed the exercise, with groups of 200 persons disembarking the ship every 48 to 72 hours, allowing for test results to be made available. The Ministry of Health and Wellness created a sterile zone around the port to conduct testing. After testing, persons were transferred to the Bahai Principe hotel in St Ann, where 400 rooms were secured. The results of Jamaica’s proactivity have already been seen, with the destination included in newly updated itineraries this summer and beyond by Carnival Cruise Line and Marella Cruises.
ACTIONS TO RESTART THE CRUISE SEASON IN NICARAGUA Nicaragua has formed an InterInstitutional Cruise Commission, with a main mission to develop and promote a strategy for the cruise market as a national economic policy. One of the short-term strategies will be holding of a Central American Cruise Congress as a periodic regional event promoting the cruise industry in the region.
MARTINIQUE READY TO WELCOME GUESTS Martinique, with its clean green bill of health, is more than ever getting ready to welcome you. Experience the lush Northern part of the island and do not miss Saint-Pierre, City of Art & History known as the “The Little Pompeii of the Caribbean”. One your way back, cheers to life with a little punch at 1655 Depaz Distillery. SECOND QUARTER 2020 | TRAVEL & CRUISE 29
BVI LAUNCHES MOBILE APP A new mobile application that allows visitors and residents to find places to stay, dine, shop or relax has been launched in the British Virgin Islands. The app, which is called BVI Now, allows users to access the information without the need of an internet connection! email@example.com
SANSOUCI FOLLOWING NEW GUIDELINES SANSOUCI, the port of Santo Domingo, following the guidelines of the local government and international organizations, is working to adapt its facilities, implementing the highest health standards for the reception of passengers, the protection of its employees and the well-being of the community in the face of the COVID-19 pandemic.
BONAIRE: AN UNSPOILED ISLAND THROUGH VIRTUAL VACATION Snorkel in caves, beach hopping around the island and hike the highest point of Bonaire are just some of what viewers can experience during this Virtual Vacation. Explore the cultural richness, historic landmarks and wonderful highlights of this unique, untouched, unspoiled and unforgettable island. Follow us on our social media.
DOMINICAN REPUBLIC: MOST POPULAR DESTINATION IN AMERICA The Dominican Republic has been selected as the most popular destination in America and the 13th in the world by the TripAdvisor travel platform and its Travelers Choice Awards. The country works on rigorous sanitary protocols to remain one of the favorite options for travelers around the world. 30 SECOND QUARTER 2020 | TRAVEL & CRUISE
PORT OF PROGRESO SHOWS SOLIDARITY WITH THE CRUISE INDUSTRY Once ports around the world closed to cruises due to COVID-19, the Port of Progreso, Yucatan (Mexico) showed its solidarity by disembarking 48 British passengers from TUI Cruises’ Marella Explorer II on March 31. The Mexican Navy took over the maneuvers with maximum health security to direct passengers to the Merida City Airport and take a charter flight back home. Marc Jordan, Crisis Director of the TUI Group, appreciated the exceptional effort of the team among the operational staff and the authorities to make this possible.
NEW CRUISE SHIP BERTHING OPTION OFFERED Jacobs has been coordinating with its Port Authority Clients to use vacant cargo berths for cruise ship berthing since the pandemic has left many cruise ships without berths. Berths allow for cold layup, increasing safety for ships and crew while simultaneously reducing operational costs to the cruise lines.
PORT EVERGLADES EXPANSION ON TRACK, WELCOMES JONATHAN DANIELS’ LEADERSHIP Broward County’s Port Everglades is advancing $1.6 billion in infrastructure improvements that are underway and expected to be completed in the next five years. “The COVID-19 pandemic is certainly impacting this year’s bottom line, but we are fortunate that Port Everglades’ diversified business sectors of cargo, cruise and petroleum can address a dip in one business sector and be balanced out with stability in other revenue-generating business sectors. As a result, Port Everglades has a history of financial success and has budgeted for several sizeable construction projects that are moving forward at a rapid pace with little disruption from the virus,” said Port Everglades’ Glenn Wiltshire, Acting Chief Executive & Port Director. Separately, following a national search, seaport and economic development leader Jonathan Daniels was named the new Chief Executive & Port Director at Port Everglades. Daniels comes to Port Everglades from the Port of Gulfport, Mississippi where he has been the executive director since 2013.
ONE ISLAND, ENDLESS REASONS TO STAY Maybe you’re an adventurer — someone who lives for the thrill of a rigorous hike. Maybe you’re a history buff — an enthusiast who loves investigating the holdovers of bygone eras. Maybe you’re a beachgoer, a marine explorer, a souvenir shopper, or an inquisitive traveler. Whatever you are, St. Kitts welcomes you. And we’ll show you the time of your life.
Visit StKittsTourism.kn to learn more
Pure Grenada, Carriacou and Petite Martinique
renada, Carriacou, and Petite Martinique: three islands, one unique destination, located in the southernmost region of the Caribbean, is best known as the “Spice Island of the Caribbean.” The island’s careful approach to tourism, infused with warm charm and friendly hospitality allows visitors to seamlessly tailor a “Pure Grenada” experience, whether staying at luxury beachfront resorts or barefoot-chic boutique hotels and villas. With 50 world-class white sand beaches, 15 breathtaking waterfalls, countless hiking trails, more than 60 unforgettable dive sites including the largest shipwreck in the Caribbean, ‘Bianca C’, and the world’s first Underwater Sculpture Park, travelers are drawn to destination’s shores for a beyond-the-ordinary Caribbean vacation. There are non-stop and direct flights to Grenada’s Maurice Bishop International Airport from the US, Caribbean and Canada, making the island accessible to visitors from around the world that wish to experience Pure Grenada, Pure Carriacou & Pure Petite Martinique. For more information, visit www.puregrenada.com.
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WHAT TO SEE AND DO High North Hiking Trail in Carriacou has been completely transformed with new footpaths and colorful directional signs installed. The trail offers excellent bird watching, stunning 360 views of the Carriacou shoreline and diverse flora and fauna. GRENADA ATV ADVENTURES Grenada ATV Adventures take participants off-road to experience Grenada like never before. Explore the coastline, rainforests, and local villages from your ATV (AllTerrain Vehicle) - you can even end your trip with an authentic beach BBQ featuring fresh local fish. For more information, visit www.facebook.com/GrenadaATV/. INCOGNITO ADVENTURES Incognito is a 42 feet Roger Simpson sailing catamaran and the inspiration for Incognito Adventures - a locally owned and operated day charter business that offers full-service sailing, free diving, fishing, and watersports charters out of sister island, Carriacou. The vessel is a PADI registered dive boat, and
owners Lexi and Scott are both PADI certified open water scuba instructors. Lexi is also a Professional Association of Diving Instructors (PADI) certified Freediving instructor, and both are American Sailing Association (ASA) certified catamaran skippers. With service and quality in mind, personalized day trips are offered to all the most spectacular nearby destinations. From sunset sails to fully catered free diving excursions, Incognito Adventures aims to be the highlight of your time in paradise. For more information visit, www.incognitoadventures.com.
Foodies will love our Pure Grenada culinary tours that take visitors to authentic local restaurants that serve delicious Grenadian dishes. Some provide a short tutorial or demo that shows how local spices are incorporated into famous dishes. A visit to Grenada would not be complete without a stop at River Antoine Rum Factory, where one can witness rum making as it was done in the 1800’s with the factory’s charming water wheel still operating to crush the sugar cane and extract the juice for the rum making process.
while you catch a breath. Then finally at the last pool, an opportunity for a swim before enjoying a much deserved Rum Punch or glass of local fruit juice. www.gofuntastictours.com/river-tubing
RIVER TUBING Nestled in a tropical rainforest of Balthazar Estate, it is the ideal place for visitors to experience the unique blend of nature and adventure, a scenic 40 – 45 minute drive from St. George. Snap on life vests and helmets, step to the river’s edge and be ready to go on a rollicking river ride. Skilled guides will accompany and entertain you on the journey, as you gently spin and swirl in the currents of the river. Take in the exotic scenery of tropical vegetation on this thrilling ride down the river, stopping only in the pools along the way to be entertained
WONDERING SOLES Pure Grenada’s newest hiking tour company aims to provide an immersive experience within Grenada’s natural environment by taking visitors off-the-beatenpath and away from the more well-known attractions. Each hike goes through a pre-selected route whether to waterfalls, up mountains, along the coast or down the river. Rates start at $40USD per person. www.wonderingsolesgrenada.com HIDDEN TREASURES A niche hiking tour company has added new tours to its offerings that range from low to high intensity hiking. All customizable, the sustainable tours take hikers through beaches, waterfalls, farms, remote villages and rum distilleries. The company is owned and operated by Simon Green, who is a hiking enthusiast and local guide with more than 30 years of experience. www.facebook.com/ HiddenTreasuresHikes/
FOR FAMILIES An enjoyable vacation cannot be had without an array of activities on-hand to satisfy the younger ones. Underwaterlovers can snorkel the Underwater Sculpture Park that acts as an artificial reef or scuba dive the Caribbean’s largest wreck dive, the Bianca C. For on-land enjoyment, families of all ages can hike through the Grand Etang National Park for the chance to see the Mona monkey and take a refreshing plunge in one of the easily accessible waterfalls. Families with an appetite for learning can visit one of the five chocolate factories and engage in a “farmer for a day” activity to learn about how organic, fair trade chocolate is made. Thrill-seekers ages 16 and older will jump at the idea of taking a Dune Buggy tour off-the-beaten-path and through the lush forests to see exotic plants, birds and beautiful vistas to photograph that “Instagrammable” moment. After all the excitement, the beach provides an opportunity to relax and listen to the crashing waves against the shore. Kids can play in the sand and parents can enjoy a rum punch, topped with freshly grated, locally grown nutmeg. CHOCOLATE OVERLOAD On the island of Grenada, there is incredible chocolate and with 5 chocolate factories with tree-to-bar tastings, visitors can truly indulge in chocolate decadence that include organic tree-to-bar tours and tastings of spice infused chocolate at all five: Tri-Island Chocolate Farm, Belmont Estate, Jouvay Chocolate, Grenada Chocolate Company and Crayfish Bay. SECOND QUARTER 2020 | TRAVEL & CRUISE 35
Cruise Capital of the World
Your Cruise Awaits
Singapore and Hong Kong Prepare for Cruise Recovery
ntil COVID-19, Asia was a success cruise story. Asia is the third largest cruise region after North America and Europe, and based on CLIA’s 2018 Asia Source Market Report, the majority of Asian markets experienced double-digit year-on-year growth. The rising demand for cruise demonstrates the growing interest of cruise holidays as Asian travellers recognize cruising as an easy, relaxing, and great value-for-money way to travel. The cruise participation rate in most Asia markets is relatively low, with younger than average passenger demographics, indicating good future potential. While COVID-19 has temporarily derailed most travel plans, according to Singapore Tourism Board (STB)’s CE Mr Keith Tan, “The growth potential in Asia remains exceptionally high, and the fundamentals that make cruising in this part of the world so attractive have not changed.” Asian homeport destinations such as the Singapore Tourism Board (STB) and the Hong Kong Tourism Board (HKTB) are readying themselves to revive cruise tourism when the market rebounds and have rolled out a host of measures for the industry. INTRODUCING RELIEF MEASURES FOR CRUISE PARTNERS Governments in Asia have announced budget relief measures for the badly hit
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tourism industry. Specifically, for cruise, Singapore and Hong Kong pushed out discounts and waived cancellation charges for their cruise ports. They also provided wage subsidies to the local employees working in cruise-related companies. ENHANCING SANITATION STANDARDS AT THE CRUISE TERMINALS Hong Kong has strengthened port health guidance while the cruise terminals have stepped up health measures. Both the Kai Tak Cruise Terminal and Ocean Terminal in Hong Kong will introduce new precautionary measures to ensure passengers’ safety by increasing the frequency of sanitization and disinfection at high-touch points. Manually operated facilities will be replaced by electronic faucets, while sanitizers will be made available to passengers. In addition, Kai Tak Cruise Terminal had also obtained the highest-class certification for indoor air quality rating from the Hong Kong Environmental Protection Department. In Singapore, cruise terminals will adhere to a high level of sanitation and hygiene standards covering areas such as management oversight, cleaning methodology, toilet cleanliness and general public hygiene. The terminals will be
audited and certified under a nationwide “SG Clean” campaign which will help reduce public health risks from the current COVID-19 situation and bolster public confidence. RESTORING CONSUMERS’ INTEREST IN CRUISE To restore consumers’ interest in cruise, STB is providing enhanced support to cruise lines’ and travel agents’ cruise marketing efforts through their Cruise Development Fund. A new reimbursement process will make it easier and faster for partners to receive these funds. HKTB is strengthening the funding support to cruise lines to carry out campaigns that aim to rebuild the public confidence in cruising. GALVANIZING THE ASIA REGIONS Leveraging on their strong regional networks, HKTB and STB will also be galvanizing and coordinating efforts to restore cruise itineraries in their regions. While the road to cruise recovery will take time, the strong government measures in homeport destinations like Hong Kong and Singapore will open up opportunities for travel partners. The coordinated efforts of the industry will pave the way for the comeback of cruise holidays in this region.
A new partner on board brings more choices on shore. Two paths coming together with a steady goal can broaden horizons for all. Through a shared vision and passion for the cruise industry, Florida-Caribbean Cruise Association (FCCA) and ExcursionInsurance.com have joined paths. As the new administrator of the FCCA Global Tour Operator Insurance Program, ExcursionInsurance.com provides tour operators with the coverage they need to grow their businessâ€”and enhance the destination experience.
To learn more about how this partnership can benefit you, contact our experts today. Ken Furlow Global Development Officer M: 786.351.3408 firstname.lastname@example.org
Australia Awaits Cruise Tourism’s Return By CLIA Managing Director Australasia Joel Katz
he suspension of cruise operations has helped highlight the enormous economic contribution cruising makes to regional communities around Australia, many of which are highly reliant on tourism for local employment. In total, the cruise industry has an economic impact worth more than A$5 billion a year in Australia, sustaining more than 18,000 jobs across the country, but as with other destinations around the world the visitor economy has been brought to a halt. The most significant impact is in major cities like Sydney, which takes the biggest slice of cruise tourism as Australia’s main gateway port. Yet increasingly, smaller locations around Australia’s coast have come to play a much greater role in the region’s cruise economy, and these destinations are now cut off from an industry they had worked hard to develop. There are more than 40 ports served by cruise ships in Australia, a number than has grown in recent years as cruise lines seek out new experiences and outof-the-way locations to offer their guests. Many of these ports are many hundreds or even thousands of miles from the nearest
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major city, making cruise ships a key link to international tourism. Some, like the tropical gateway of Cairns or the north-west port of Broome, have only recently invested in new infrastructure to help serve cruise visitors and attract greater visitation. Others, like the wildlife haven of Kangaroo Island and the scenic fishing town of Eden, were cut off in Australia’s summer bushfires and had only recently welcomed cruise ships back to help revive their local tourism industries. Regardless of the location, cruising helps support employment across many sectors reaching far throughout the economy. Cruise tourism helps support airlines, tour operators, guides, transport workers, travel agencies, hoteliers, maritime workers and technical suppliers. It also provides an enormous benefit to the many local food and wine providers who stock the ships, and examples of the fine produce grown in Australia’s best-known food regions has become commonplace on cruise ship menus. Beyond Australia, the economic impact of cruising is felt strongly among many of the island nations of the South Pacific. Easily accessible by cruise from Australia’s east coast and from New
Zealand, these developing economies are heavily reliant on tourism and welcome many hundreds of thousands of cruise passengers each year. Cruise lines have invested heavily in Pacific communities over many years, not only to support tourism but also to provide backing to social initiatives. Several of the major cruise lines support projects to improve healthcare, education, conservation, employment and business development in the South Pacific, in addition to bringing the benefits that come with visitor spending. Like all tourism communities around the world, these destinations are hurting as a result of the COVID-19 pandemic. But in an industry that is heavily focused on people, they will be a key priority as the cruise industry plans its recovery. The strength of the global cruise community is in the destinations cruise ships visit and the communities who welcome our guests. With a global effort now underway to develop new health measures and plan for a safe revival, cruise lines are working not only to uphold the wellbeing of their guests and crew but also to restore economic opportunities in the communities that help make cruising such an incredible experience.
SAVE THE DATE!
For many cruise executives, destinations, suppliers and tour operators, the annual FCCA Cruise Conference & Trade Show is the premier industry event of the year to meet with key industry players, analyze trends and discuss current issues. It is because of the unique forum provided by the Conference that nearly 1,000 cruise industry partners, including approximately 100 cruise executives, attend each year. For more information please visit: www.f-cca.com FCCA MEMBER LINES
Members & Travel Agents
Cruise Executives and Destination Stakeholders Gather Virtually for First Online FCCA PAMAC Conference
ruise line executives and destination stakeholders from the Caribbean, Central and South America, and Mexico gathered in a different way this year, with the FCCA’s annual land-based event launching online. Its regular scheduled programming of meetings and networking functions planned to be hosted in Jamaica, while also offering opportunities to experience new destination developments and initiatives, instead took place via Zoom on June 5, with more than 40 Member Line executives and over 35 destination partners. “While social distancing certainly is not normally a feature of our events, this may have served as one of the most important in our history,” said Michele Paige, President, FCCA. “Our partners are planning for the restart of cruise tourism and its vital economic contribution that will help restore normalcy to people’s lives, so there is a clear purpose to everything we do during these trying times, and we know things can be even better as long as we work together. ” “I would like to thank the Platinum Members for your continuous support of the FCCA,” said Michael Bayley, President & CEO, Royal Caribbean International, during the event. “I can assure you the cruise companies are fully supportive of the FCCA, and I think it is really important to talk about the partnership and the collaboration we are all going to need as we prepare for fundamentally the rebirth of the entire cruise industry and cruise tourism around the world and, of course, particularly within the Caribbean, which is the heartbeat of the entire cruise industry.” The event launched with a welcoming address by Hon. Edmund Bartlett, Minister of Tourism of Jamaica, sharing hope and progress that could prove for Jamaica and the Caribbean possibly benefitting from the global pandemic through the proactive actions taken by so many. Steps the cruise lines have made, along with the significance of partnerships between cruise lines and destination stakeholders, were also on display through addresses including Bayley’s, along with Richard Sasso, Chairman of MSC Cruises USA, 42 SECOND QUARTER 2020 | TRAVEL & CRUISE
praising Platinum Members and the overall industry for handling the adversity. “The sign of great companies, or individuals or associations is not what they do day to day, is not what they have to do in
“…PARTNERSHIP AND THE COLLABORATION WE ARE ALL GOING TO NEED AS WE PREPARE FOR FUNDAMENTALLY THE REBIRTH OF THE ENTIRE CRUISE INDUSTRY…” —MICHAEL BAYLEY, PRESIDENT & CEO, ROYAL CARIBBEAN INTERNATIONAL
normal business or their normal personal life; it’s how they behave when there is an adversity,” he said. “And I think I could proudly say that the FCCA, our stakeholder partners, particularly our Platinum Members, and certainly all of us individually have really come up to the task.” Cruise executives also led the traditional PAMAC Meeting’s ‘head table’ in a less orthodox way, with e-chairs taken by Michele M. Paige, President, FCCA; Carlos Estrada, Director, Commercial Home Port Operations, Carnival Cruise Line; Richard Sasso; Steve Moeller, Sr. Vice President, Commercial Development, Norwegian Cruise Line Holdings; Russell Benford, Vice President, Government Relations, Royal Caribbean Cruises; and Juan Trescastro, Senior Director Itineraries, Destinations, Government Relations and Shore Excursions, Virgin Voyages. Destination updates also continued as normally, with presentations given by Joe Boschulte, Commissioner of Tourism, U.S. Virgin Islands; Lela Simmonds, Port St. Maarten; Alejandro Caicedo, Puerto Rico Tourism Company; Lisa Cummins, Barbados Ports; and Joy Roberts, Jamaica Vacations Ltd. Other updates included Beth Kelly Hatt, Principal of Aquila Center for Cruise Excellence, sharing a new virtual training program for members, along with a new partnership poised to make this year’s FCCA Cruise Conference & Trade Show, taking place in San Juan from October 19-22, one of the best ever.
For fly-in convenience, culture, non-stop entertainment, or simply relaxing in the warm Southern California sunshine, nothing beats a cruise vacation out of the Port of Los Angeles. Our world-renowned home-ported cruise lines offer exceptional accommodations and itineraries to suit any passenger preference. And when your clients are back on land, there’s no limit to the fun they can have in greater LA – one of the world’s most popular vacation destinations. So book them on a one-of-a-kind experience that they’ll truly love. Follow us on
For more information, visit www.portoflosangeles.org or www.lawaterfront.org
Members & Travel Agents
New Online Training Programs from Aquila Help FCCA Members Navigate the New Normal By Beth Kelly Hatt, President of Aquila’s Center for Cruise Excellence
or the past 10 years, Aquila has been the official training partner of the FCCA. Last year alone saw Aquila training on-site in over 35 destinations. All of this came to a halt in March, like most of our tourism and cruise businesses. We pride ourselves on the care and connection we make when we train, and we have spent the last few months working on how to keep that Aquila personal touch while moving to a virtual training reality. By the time you read this, we will be well on our way to showing you just that. We have decided to start with offering FCCA members a series of workshops and best practices for service excellence in this “new normal” and one-on-one coaching for those destinations and tour operators who really want a more personal training experience. You have called and e-mailed with questions, and we have been trying to find answers. For example: •
How do you reimagine product development and tours with physical distancing and masks? How do you ensure your community is ready to embrace cruise again? What messaging do you need to send to your community to make sure they believe you when you say you are there to keep your community safe and secure? What are some best practices of guidelines around the world for how they are dealing with this new way of operating allowing for a hopeful path to recovery?
Where can you find the information to help you have the best operation plan possible? How can you ensure the service provided by your tour guides and frontlines is the best possible in this new normal? How do you create a culture of service within your organization and your whole destination? How do you WOW your cruise clients, WOW your guests, and recognize your teams?
We may not have all the answers, but we are ready to discuss and demonstrate ways to raise your level of excellence
and success in the rebuilding process. The future way of operating will not look the same, whether you are a port, a tourism destination, a tour operator, or an attraction. Learning ways to give the best service in these times, and being innovative with solutions that are relevant to today’s environment, are things that we all need today. Our first workshop series starting in June, and again in summer, we will include one for destinations and ports and one for tour operators and attractions. They will be available to a general audience online or privately to your group of stakeholders or managers through online conversations and discussions. This “How to” workshop series will help with navigating the future of cruise with subjects ranging from How to: • • • • •
Prepare your Community to Welcome Cruise Build an Operational Plan that Adapts with Change Reimagine Product Development and Guest Experiences Create a Culture of Service Excellence Deliver WOW Experiences for Cruise Lines and Guests
The way to strengthen and accelerate recovery is through community collaborations and engagement. Too often we work in silos, not sharing information with other groups within the same industry, and therefore, not finding our way through the noise. The way to show resilience, hope and vision to your communities is through honest collaboration and constant communication with the relevant partners that can help our destinations rise to the challenge. Beth Kelly Hatt is the President of Aquila’s Center for Cruise Excellence, the FCCA’s official training partner. Contact Beth for more information at Beth@CruiseExcellence.com.
44 SECOND QUARTER 2020 | TRAVEL & CRUISE
WE FILL SHIPS CRUISE SHIPS ROCKET SHIPS THEME PARKS BEACHES
s 75 Million Annual Visitors, ’ o d n a l r O Port Canaveral is the Closest Port to r Job Growth. o f . S . U e h City in t and the Number One
Near fast-growing Orlando — the theme park capital of the world — and next door to Kennedy Space Center, with four international airports within an hour’s drive, Port Canaveral is well located to support future cruise passenger growth. GROWING IN 2020: Nearing completion is CT3—the new $163+ million Cruise Terminal called the Launch Pad—specially built for MARDI GRAS, Carnival Cruise Line’s largest and most innovative ship ever. In Nov. 2020, the MARDI GRAS will become the ﬁrst clean technology LNG-powered ship to be homeported in North America—at Port Canaveral.
Explore the business opportunities and secure your future cruise ship berth at Port Canaveral.
Get onBoa Board
CONNECT to our Business Development Team 321.783.7831, Ext 251 www.PortCanaveral.com
Members & Travel Agents
CRUISE & PORT ADVISORS HOT ON THERMAL SCANNING As the world reopens from COVID-19 closures, temperature checks will become a routine tool in monitoring the health of people entering public buildings, attractions, airports and even cruise ships. The most efficient way to monitor large volumes of people will be with thermal imagining systems. The newest generation of these employs advanced thermal imagining, monitoring multiple body temperatures and an artificial intelligence (AI) image-processing algorithm to simultaneously capture HD video of the same images. An alarm will notify the operator of individuals whose body temperatures may exceed pre-determined limits. Roger Blum from Cruise & Port Advisors (email@example.com) is representing the Chinese company EMA, that has developed portable advanced thermal imaging devices, which are quite a bit less expensive than other systems with similar capabilities. Cruise & Port Advisors can also supply masks, as well as amenity kits (masks, wipes, hand sanitizer) with or without company logos.
SSA MARINE SERVING AS KEY SOLUTION PROVIDER SSA Marine and its affiliate companies across the globe take great pride in serving as a key solution provider and partner to the maritime industry. As the COVID-19 pandemic continues, SSA is diligently working with Governments, Port Authorities and other local agencies to find berths for cruise ships in need. 46 SECOND QUARTER 2020 | TRAVEL & CRUISE
COSTAMED DEVELOPS SPECIAL PROTOCOLS During the COVID-19 outbreak, COSTAMED developed special protocols inside of its hospitals, making sure personnel is well protected, and with so, patients. Also, it signed the National Collaboration Agreement, in which every Hospital in Mexico makes half of the beds available for the nation if needed.
COME AND VISIT YOUR NEW HOME IN PUERTO VALLARTA! A vanguard port that creates a recreational and cultural experience, unique to its international visitors. Offering a wide range of tourist activities with first class facilities in an authentic and fun atmosphere, featuring the best entertainment experience of Mexican and Jalisco culture.
COSTA MAYA HELPING HEROES BECOME SUPERHEROES At Wayak, Costa Maya’s community center, artisans’ hands create tools that help heroes become superheroes. With handmade medical devices and 3D printer technology, Wayak provides equipment to protect doctors and nurses, through their everyday. Collaboration comes in every size, and that is what makes community: the sum of all efforts.
CHUKKA OPENS NEW PRIVATE ISLAND IN BELIZE CHUKKA welcomes you to our new private island in Belize! Ocean Outpost at Kayab Caye captures the spirit of the Maya culture, while delivering an unforgettable beach experience. Arrive by boat from your cruise ship and spend the day soaking up the Belizean sun, sand and sea. VACATION EASY A new study found that 60 percent of travelers cruising from JAXPORT cited easy access to the port as the primary reason for cruising from Jacksonville, Fla., and more than three quarters of passengers said they would be “very likely” to return to Jacksonville for a future vacation.
ROATAN: A TROPICAL PARADISE Roatan is part of the Bay Islands of Honduras, a well-known scuba diving destination for the beauty of its coral reefs, and a tropical paradise with beautiful white sand beaches, adventure tours, vibrant Garifuna culture, and the warmth and friendliness of its people. We are working on making your next visit to the island a great experience, for now stay safe, and like we say “nos vemos pronto,” see you soon.
INTRODUCING: SEATRADE CRUISE TALKS! Seatrade Cruise Talks is a series of virtual conversations, webinars, podcasts and more with cruise professionals and industry leaders discussing the challenges of the current — and future — climate. Discover more about our topics and subscribe to upcoming digital events at www.seatradecruiseevents.com/talks
SAVE THE DATE!
For many cruise executives, destinations, suppliers and tour operators, the annual FCCA Cruise Conference & Trade Show is the premier industry event of the year to meet with key industry players, analyze trends and discuss current issues. It is because of the unique forum provided by the Conference that nearly 1,000 cruise industry partners, including approximately 100 cruise executives, attend each year. For more information please visit: www.f-cca.com FCCA MEMBER LINES
The French Caribbean Port of Call
Balata gardens, Schœlcher
This Caribbean island boasts modern cruise terminals only a stone’s throw from safe and vibrant urban centers, local gourmet cuisine, unspoiled nature, and exciting excursions for everyone. A warm Creole welcome awaits you in Martinique!
Habitation Clément, Le François
A colorful parade during Carnival
Visit us today
Pointe Simon Terminal, Fort-de-France
a vibe like no other The U.S. Virgin Islands is open and ready for your crew and passengers with several ports and berths across the Territory. Throughout today’s pandemic, we have been working tirelessly to COVID-proof our destination and ensure a safe and enjoyable visit to our shores. Across our islands, ships can find some of the Caribbean’s best port infrastructures while visitors immerse themselves in our culture, history, shopping options and delectable cuisine; stroll along our award-winning beaches; or enjoy exciting water sports activities. For more information visit: www.viport.com • www.wico-ltd.com • www.usviupdate.com ©2020 U.S. Virgin Islands Department of Tourism
Travel & Cruise 2nd Quarter 2019 2nd quarter edition of Travel & Cruise Magazine. Published quarterly, Travel & Cruise is the official maga...
Published on Jul 1, 2020
Travel & Cruise 2nd Quarter 2019 2nd quarter edition of Travel & Cruise Magazine. Published quarterly, Travel & Cruise is the official maga...