#CRUISETODR Catedral Primada de AmĂŠrica Santo Domingo
FLORIDACARIBBEAN CRUISE ASSOCIATION
FLORIDA-CARIBBEAN CRUISE ASSOCIATION. . . . . . . . . . .
Table of Contents 5
CARNIVAL CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Michele M. Paige, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gustavo Antorcha, E.V.P., Chief Operating Officer . . . . . . . . . 30
Mario Aguirre, Director, Membership Events & Programs. . . . . . 10
Christine Duffy, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Omari Breakenridge, Director, Digital Strategy & Creative Services . 10
Hein Erasmus, Product Manager, Shore Excursions . . . . . . . . . . . 31
Terri Cannici, Vice President, Operations . . . . . . . . . . . . . . . . . . . . 10
Lilla Ferenci, Product Manager, Shore Excursions. . . . . . . . . . . . . 31
Adam Ceserano, Sr. Vice President. . . . . . . . . . . . . . . . . . . . . . . . . 11
Priscilla Molina, Product Manager, Shore Excursions. . . . . . . . . . 31
Vanessa Gutierrez, Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . 11
Carlos Torres de Navarra, V.P., Strategic & Commercial Port
Jessica Lalama, Executive Assistant. . . . . . . . . . . . . . . . . . . . . . . . 12
Development (FCCA Operations Committee Chairman). . . . . 32
Justin Paige, Manager, Corporate Communications & Strategic
Melinda Gyarmati Oliveras, Product Manager, Shore Excursions. 32
Marketing Partnerships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Vicky Rey, V.P., Guest Care & Port Services . . . . . . . . . . . . . . . . . 33 Renata Ribeiro, S.V.P., Guest Commerce . . . . . . . . . . . . . . . . . . . . 33
AIDA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ugo Savino, Sr. Manager, Itinerary Strategy & Planning . . . . . . 34
Felix Eichhorn, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Stacy Pallot Shweky, Manager, CareTeam . . . . . . . . . . . . . . . . . . 34
Sandra Neffgen, Senior Manager, Destination Management . . . 15
Leon Sutcliffe, Director, Ports of Call & Government Relations. . 35 Erika Tache, Director, Product Development, Shore Excursions. . 35
AZAMARA CLUB CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Terry L. Thornton, S.V.P., Port Operations, Guest Care and Carnival
Carol Cabezas, Chief Operations Officers. . . . . . . . . . . . . . . . . . . . 17
International (FCCA Marketing Committee Chairman). . . . . 35
Scott Daniels, Director, Hotel Operations . . . . . . . . . . . . . . . . . . . 17
Michael Hunssinger Turek, V.P., Carnival Adventures. . . . . . . . . . 35
Francisco Mallmann, V.P., Strategy and Finance. . . . . . . . . . . . . . 17 Bert van Middendorp, A.V.P., Hotel Operations . . . . . . . . . . . . . . . . 18
CELEBRITY CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Michael Pawlus, Director, Strategic Itinerary & Destination
Lisa Lutoff-Perlo, President & CEO. . . . . . . . . . . . . . . . . . . . . . . . . . 37
Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Larry Pimentel, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
COSTA CRUISE LINES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Kevin Regan, Global Director, Corporate and Incentives . . . . . . . 19
Scott Knutson, V.P., Sales & Marketing. . . . . . . . . . . . . . . . . . . 39
Richard Twynam, Managing Director, UK and Ireland . . . . . . . . . 19
Ruben Perez, General Manager. . . . . . . . . . . . . . . . . . . . . . . . . . 39
CARNIVAL CORPORATION & PLC. . . . . . . . . . . . . . . . . . . . . . . 21
CUNARD LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Micky Arison, Chairman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Julia Brown, Chief Procurement Officer . . . . . . . . . . . . . . . . . . . . . 23
DISNEY CRUISE LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Alan B. Buckelew, Chief Information Officer. . . . . . . . . . . . . . . . . . 23
Anthony Connelly, New Vacation Operations and Disney Cruise
David A. Candib, V.P. Development & Operations. . . . . . . . . . . . . 24
Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Armando A. Corpas, Director, Project Management. . . . . . . . . . . 24
Russell Daya, Executive Director, Marine & Port Operations, Port
Arnold W. Donald, President & CEO. . . . . . . . . . . . . . . . . . . . . . . . 25
Development & Itinerary Planning (FCCA Operations Committee
Giora Israel, Sr. V.P., Global Port & Destination Development. . . 26
Vice Chairman) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Marie McKenzie ~ V.P., Global Ports & Caribbean Government
Jim Urry, V.P., Entertainment and Port Adventures. . . . . . . . . . . . 45
Relations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Arnaldo Zanonato, Sr. Manager, Port Adventures (FCCA Shore
Gregg R. Zalkin, Sr. Manager, Global Destination Services &
Excursion Committee Chairman). . . . . . . . . . . . . . . . . . . . . . . . 45
Sourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 HOLLAND AMERICA LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 CARNIVAL UK (Serving Cunard and P & O Cruises) . . . . . . . . . . . . . 28
Orlando Ashford, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Alister Butcher, Shore Operations Risk Manager . . . . . . . . . . . . . 28
Simon Douwes, Sr. Director, Deployment & Itinerary Planning. .
Alison Moore, Shore Excursions Product Manager. . . . . . . . . . . . 28
Julia Stoica, Shore Excursions Product Manager . . . . . . . . . . . . . 28
Cruise Industry Profiles
Table of Contents HOLLAND AMERICA GROUP (Serving Princess Cruises, Holland
FLORIDACARIBBEAN CRUISE ASSOCIATION
PULLMANTUR CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
America Line, Seabourn Cruise Line and P & O Austrailia) . . . . . . . . . . . . 49 REGENT SEVEN SEAS CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . 71 Lisa Banner, Manager, Shore Excursions . . . . . . . . . . . . . . . . . . . . 49
Jason M. Montague ~ President & Chief Executive Officer, . . . . . . . 72
Donna Silvera-Barnett, Manager, Port Operations. . . . . . . . . . . . . 49 Mary-Ann M. Isinger, Manager, Port Operations . . . . . . . . . . . . . 49
ROYAL CARIBBEAN CRUISES LTD. (Serving Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International). . . . . . . . . . . . . . . 74
Stein Kruse, Chief Executive Officer . . . . . . . . . . . . . . . . . . . . . . . . 50
Vina A. Adams, Sr. Manager, Procurement Food & Beverage . . . . . . 75
Ellen Lynch, Sr. Director, Shore Excursions. . . . . . . . . . . . . . . . . . . 50
Christopher S. Allen, VP, Global Deployment & Itinerary Planning. . . 75
Chris Martin, Director, Port Operations. . . . . . . . . . . . . . . . . . . . . . 50
Tom Anderson, Director, Global Product Development . . . . . . . . 75
Matthew T. Sams, V.P., Caribbean Relations & Private Islands
Melissa De La Cruz, Account Manager, Product Development
(FCCA Operations Committee Vice Chairman). . . . . . . . . . . 51
Global Tour Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Bill Sharp, V.P, Port and Shore Operations . . . . . . . . . . . . . . . . . . 51
Richard D. Fain, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Elena Vlad, Director, Shorex Excursions, Product Development &
Adam M. Goldstein, President & COO (FCCA Executive
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Committee Chairman) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Heather Householder, Manager, Shore Excursions . . . . . . . . . . . 49
Frederico Gonzalez-Denton, A.V.P., Government & Community MSC CRUISES (USA) INC.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Relations, Latin America & the Caribbean (FCCA Operations
Hans Hesselberg, Sr. V.P. Hotel Operations. . . . . . . . . . . . . . . . . . 54
Committee Vice Chairman). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Albino di Lorenzo, V.P., Cruise Operations . . . . . . . . . . . . . . . . . . . 54
Roberta Jacoby, Managing Director, Global Tour Operations. . . . 77
Valentina Pietropaolo, Manager, Shore Excursions . . . . . . . . . . . 54
Mike Jones, S.VP., Supply Chain, Travel, Port Services & Workplace
Gianluca Suprani, Head of Global Port Development & Shore
Solutions (FCCA Purchasing Committee Chairman). . . . . . . . 77
Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Paul Litvinov, A.V.P., Strategic Sourcing. . . . . . . . . . . . . . . . . . . . . 78
Rick Sasso, Chairman, MSC Cruises USA. . . . . . . . . . . . . . . . . . . . 55
Bruna Milazzotto, Manager, International Port Operations and Government Relations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
NORWEGIAN CRUISE LINE HOLDINGS LTD. (Serving Norwegian
Marc Miller, Director, Deployment & Itinerary Planning. . . . . . . . 78
Cruise Line, Oceania Cruises & Regent Seven Seas Cruises). . . . . . 57
Tyler Rand, Manager, Deployment & Itinerary Planning . . . . . . . . . . 78
Christine Manjencic, V.P., Destination Services Operation. . . . . . 58
Miguel A. Reyna, Director, Commercial Development . . . . . . . . . . . . 79
Jennifer Marmanillo, Director, Itinerary Planning . . . . . . . . . . . . . 58
Megan Shaw, Account Manager, Global Tour Operations . . . . . . . . . 79
Steve Moeller, V.P., Commercial Development . . . . . . . . . . . . . . . 58
John Tercek, V.P., Commercial and New Business Development. . 79
Mario Parodi, V.P., Port Operations & Itinerary Planning. . . . . . . . 59
Penny T. Zeilman, Account Manager, Global Tour Operations . . . . 79
Capt. Luigi Razeto, S.V.P., Marine Operations. . . . . . . . . . . . . . . . 59 Frank J. Del Rio, President & CEO,. . . . . . . . . . . . . . . . . . . . . . . . . . 60
ROYAL CARIBBEAN INTERNATIONAL.. . . . . . . . . . . . . . . . . . 80
Carl Robie, S.V.P., & CPO Supply Chain & Logistics Management . 60
Michael Bayley, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Andrew Stuart, President and CEO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 SEABOURN CRUISE LINE.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 OCEANIA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 TUI CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 P&O CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Katrin Mickel-Garbers, Shore Excursion Manager, Caribbean Sea . .85 Tine Oelmann, Director, Port Operations, Shore Excursions &
PRINCESS CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Ground Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Deanna Austin, S.V.P., Commercial Planning . . . . . . . . . . . . . . . . 67
Christopher Szel, Shore Excursion Manager. . . . . . . . . . . . . . . . . . 85
Crystal Morgan, Director, Deployment Planning . . . . . . . . . . . . 67 Jan Swartz, Group President, Princess Cruises and Carnival Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cruise Industry Profiles
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FLORIDA-CARIBBEAN CRUISE ASSOCIATION 11200 Pines Boulevard, Suite 201 • Pembroke Pines, FL 33026 • Ph: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: email@example.com Mission: The FCCA is a not-for-profit trade organization composed of 18 Member Lines operating more than 100 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the FCCA provides a forum for discussion on tourism development, ports, safety, security, and other cruise industry issue and builds bilateral relationships with destinations’ private and public sectors. By fostering an understanding of the cruise industry and its operating practices, the FCCA works with governments, ports and private sector representatives to maximize cruise passenger, crew and cruise line spending, as well as enhance the destination experience and increase the amount of cruise passengers returning as stay-over visitors. Partnerships Some of the ways the FCCA works with the cruise-oriented destinations include: • Port Improvements – The FCCA provides technical assistance on port expansion, including input on port and pier design, improvements and planned new services. • Research – Research is conducted and provided to destination partners in an effort to create a better under standing of cruise passengers; improve the landside product delivery; and maximize cruise tourism’s benefits. FCCA Outreach Program – FCCA training seminars provide destination partners with valuable information regarding cruise passengers—their wants, needs and habits—enabling the destinations’ private and public sectors to optimize the impact of cruise tourists in their country. The FCCA has five main training programs: • Service Excellence: “Cruise Passengers Equal Profits:” Workshop on the importance of excellent customer service and the economic impact of the cruise industry. • Taxi Pride: Entertaining and informative workshop geared toward taxi drivers, tour operators and vendors providing ground transportation. It focuses on five main areas: courtesy, professionalism, marketing, rules and safety. •
FCCA/Aquila Training: The FCCA and Aquila Center for Cruise Excellence partnered to offer programs to improve the service levels and passenger satisfaction for destinations, tour guides and tour operators. From an online training course for tour guides and a two-hour workshop for tour operators to an intensive onsite program encompassing greeters, taxi drivers and everything in between, there is a training program to help tour guides, operators and destinations increase customer service, understand the industry’s and cruise passenger’s wants and needs, and positively impact guest satisfaction.
Additionally, the FCCA will design outreach programs based on destination requests, including, but not limited to, specialized training; customized meetings; and site visits to inspect and discuss new or planned infrastructure developments.
Cruise Industry Profiles
Florida-Caribbean Cruise Association FCCA Membership: The FCCA has designed a two-tier membership program for destination partners and private organizations impacted by cruise tourism to cultivate an even closer, direct working relationship with FCCA Member Lines. Associate Membership: The FCCA Associate Membership Program is designed as a partnership to help promote a business to the cruise industry at a great value. For only $500 per year (about $42 a month), it includes the following benefits: • Exclusive Associate Member reception at the FCCA Conference and Trade Show • Exclusive VIP tour during the FCCA Conference and Trade Show • Upgraded FCCA membership badge at the FCCA Cruise Conference & Trade Show • Savings on registration fees for the annual FCCA Cruise Conference & Trade Show • $500 discount on advertising for first year of membership • Discount on Tour Guide Excellence training and exclusivity on ACE Tour Operator Designation from Aquila’s Center for Cruise Excellence • Discount on insurance program for tour operators through AON Risk Services • Discount on the FCCA Emergency Card Program through Trinity Air Ambulance • Access to up‐to‐date research and statistical studies (customized to your destination if requested) • Promotional updates on the cruise industry (current e‐mail required) • Listing/profile in the FCCA Membership Directory • Listing in the Conference issue of FCCA’s Cruise Industry Highlights Magazine • Associate Member FCCA pin • Membership certificate • Use of Associate Member FCCA logo on printed materials and cruise line proposals Platinum Membership: Platinum Membership cultivates close relationships with FCCA Member Line CEOs, presidents and executives that decide where ships call, what products sell onboard and how to invest in infrastructure. For the price of some publications’ advertising, Platinum Members gain direct access to the cruise industry. In addition to the benefits above, Platinum Membership includes: • One complimentary cabin for the annual FCCA PAMAC Cruise Summit • One complimentary cabin for inaugural cruise events • One complimentary hotel room for the annual PAMAC Conference • One complimentary registration for the FCCA Gala • One complimentary registration for the FCCA Conference and Trade Show • Exclusive one‐on‐one meetings during the FCCA Conference and Trade Show • Exclusive receptions during the FCCA Conference and Trade Show • Private lunch meeting at the FCCA Conference and Trade Show • Preferred VIP seating at the FCCA Conference Opening • Exclusive VIP receptions at the FCCA booth during Cruise Shipping Miami • Exclusive VIP events during Cruise Shipping Miami • Access to FCCA Operations Committee meetings • Chance to speak/present at FCCA panels and workshops • Assistance setting meetings 6
Cruise Industry Profiles
Florida-Caribbean Cruise Association • • • • • •
Company profile and updates in the FCCA’s Cruising Magazine Platinum listing in the FCCA Membership Directory Advertising and marketing discounts Membership in the FCCA Urgent Care Program through Trinity Air Ambulance Seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC) Platinum Membership plaque/clock
FCCA Events The FCCA coordinates numerous events to promote mutual understanding and forge relationships between the cruise lines and cruise tourism stakeholders. These range from close-knit, members-only events to the larger, open-registration FCCA Cruise Conference & Trade Show, which gathers more than 1,000 attendees with cruise line decision makers for a four-day agenda of meetings, workshops and networking opportunities. The 2018 edition will be held in San Juan, Puerto Rico from November 5-9. Marketing and Advertising To help partners optimize the FCCA’s network of Member Line representatives and industry stakeholders, the FCCA offers ways to target them through various methods and media. From e-mail campaigns and online and print publications—including the official magazine of the global cruise industry backed by the FCCA, CLIA and their Member Lines—to meetings and events, there are ways to capitalize and gain exposure from all of the FCCA’s functions. FCCA Magazines and Publications: • Travel and Cruise Magazine: Published quarterly, this is the official magazine of the global cruise industry, with backing by the FCCA, CLIA and their Member Lines. Through input from and access to over 500 cruise executives, along with distribution to more than 32,500 industry partners and travel agents, it gives a glimpse of the industry’s inner-workings and happenings, while providing ways for anyone doing or desiring business in the cruise industry to maximize its impact. • The Highlight Issue: Containing cruise executive profiles and information on FCCA Member Lines, this is a useful tool when dealing with the cruise industry and a popular resource for the FCCA’s extensive distribution list. • Membership Directory - With a complete listing of all FCCA Member Lines, FCCA Associate and Platinum Members and destinations’ tourism ministers, this publication is used by cruise executives and stakeholders alike. • Conference Program and Gala Program: These programs include schedules and information for the FCCA’s annual open-registration events, offering a way to target the 100-plus cruise executives and 1,000-plus attendees. Online Marketing • Travel and Cruise e-Newsletter: This weekly e-mail newsletter communicates current trends, breaking news and marketing partners’ featured content to more than 10,000 travel professionals around the world, including Member Line executives who use it as a resource to stay up to date. To target this influential audience every week, the newsletter offers Feature Campaigns, featuring a prominent location, 70-word sound bites, access to link a story or website and include an image, and a banner running the duration of the campaign. Cruise Industry Profiles
Florida-Caribbean Cruise Association • TravelandCruise.com: About to launch, this website will become a 24/7 source for travel and cruise industry news, spotlighting featured newsletter content, highlighting magazine articles, optimizing search engines, and streamlining and extending the reach and content of both the magazine and newsletter. • But Wait, There’s More: Other online marketing opportunities include using the FCCA’s social media networks to generate and redistribute content; advertising on the official website; sending content through the FCCA’s e-mail distribution list; and even placing a banner in the FCCA staff’s e-mail signatures. FCCA Foundation (All Proceeds Support the Foundation): The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in Caribbean and Latin American destinations. In its 22 years, the Foundation has benefited thousands of citizens by providing funding and countless hours to causes and charities throughout the regions. In addition to assisting deserving institutions like charities and hospitals and aiding during crises like natural disasters, the Foundation executes annual projects, including: •
Holiday Gift Project: The FCCA reaches out to many Caribbean and Latin American destinations by providing gifts and holiday cheer to children in foster homes or institutions. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA partner representatives then give the gifts at a festive party. In 2016, 42 destinations participated, and more than 9,000 children had something to celebrate because of the efforts.
Children’s Essay and Poster Competitions: Children’s Essay and Poster Competitions: The FCCA orchestrates these competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rd- place prizes of $3,000, $1,500 and $1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first-place recipients also receive functions in their honor.
Foundation Events (All Proceeds Support the Foundation): • FCCA Online Auction: Taking place every October and open to anyone with a valid e-mail address, this auction features cruises vacation packages all graciously donated by FCCA Member Lines and partners throughout the Caribbean and Latin America. •
FCCA Gala: Created by the Member Lines 23 years ago, the Gala gathers cruise executives and industry stakeholders on a social level to establish new relationships or enhance existing ones. It features a cocktail reception, silent art auction with works from Park West Gallery, and dinner with a selected table host—each a Member Line executive, president and/or CEO.
Cruise Industry Profiles
FCCA Staff Profiles Michele M. Paige ~ President Michele M. Paige’s career in the cruise industry spans more than four decades. She spent 17 years in various positions at the Cruise Lines International Association (CLIA). In February of 1992, Ms. Paige came onboard with the FloridaCaribbean Cruise Association (FCCA) as its director of operations and communications, steering the association on issues such as: destination port development, product development, research and training, as well as serving as a liaison with environmental entities. She was appointed to head the association in January of 1994 as its executive director and named president in March 1997. Ms. Paige continues to chart a course in the development and implementation of the association’s numerous proactive, innovative programs, reporting directly to the association’s Executive Committee. Ms. Paige has initiated such impactful programs and forums as the annual FCCA Cruise Conference and Trade Show, the FCCA Foundation, the FCCA outreach programs, the FCCA associate membership programs, as well as training programs geared to taxi drivers and service providers, to name a few. More importantly, great strides have been made in the realization of the FCCA’s mandate: strengthening the ties between the cruise industry, the Caribbean and Latin America. Under her presidency, the association enjoys membership in the Caribbean Tourism Organization (CTO), of which Ms. Paige is an Executive Committee Board Member, the Caribbean Hotel and Tourism Association (CHTA), the Caribbean Shipping Association (CSA), the Puerto Rico Shipping Association, as well as being a signator to the cruise industry’s “Memorandum of Understanding” with the Florida Department of Environmental Protection. Michele enjoys dual lifestyles in South Florida and Brooksville, Florida, doting on her two children, granddaughters, horses and dogs.
Cruise Industry Profiles
FCCA Staff Profiles Mario Aguirre ~ Director, Membership Events & Programs Mario Aguirre currently is responsible of coordinating and overseeing the implementation and logistics of all FCCA membership programs & events, including aspects of the FCCA Cruise Conference & Trade Show. One of his main objectives is to develop a stronger working relationship with the FCCA Platinum members to help them reach their industry goals. Prior to joining the FCCA. Mario spent the last 17 years overseeing promotional efforts for the Tourism Board of Honduras as their North American Director. He was part of the tourism boards team responsible of strategic planning in relations to the Countries Cruise Industry and had been the Platinum Delegate for Honduras since 2004. He has also lead other efforts for the Tourism Board in regards to airlift, trade events, advertising and all public relations related to promoting travel to the Country. As a prior Platinum Delegate representing the Honduras Tourism Board, he has seen 1st hand the growth of the Industry and participated in numerous FCCA functions & Events. Mario was born in Honduras and resides in the city of Miami with his wife, Michelle, daughters Sofia & Mia.
Omari Breakenridge ~ Director, Digital Strategy & Creative Services Omari Breakenridge joined the Florida-Caribbean Cruise Association in February 2005. He is currently the Director of Communications and Design, and is responsible for the creative direction and design of the FCCA’s printed materials, including trade publications, conference collateral and multimedia presentations. Omari also initiates and maintains contact with the media issuing highly visible press releases for conferences, trade shows, gala awards, and charity events. In addition to his 15 years of experience in creative design, Omari has worked within all platforms and is highly skilled in a variety of emerging technologies. He also handles the ongoing development of the FCCA’s database, e-mail marketing, website and video projects. To date, Omari has earned over a dozen industry awards in advertising, publication design and interactive media. Most recently he served on the Advisory Boards of Miami Dade Colleges School of Entertainment & Design Technology, Devry University’s College of Media Arts and Technology and is a member of the Association of Marketing and Communication Professionals; the American Institute of Graphic Arts and the American Advertising Federation. Outside the office, he keeps himself busy regularly attending events in the Miami art and design scene along with pursuing his passion for photography.
Terri Cannici ~ Vice President, Operations
Terri Cannici has 28 years in the cruise industry and is responsible for the overall organization, coordination and marketing of the Annual Cruise Conference & Trade show and Central America Conference, conducting site inspections for future conferences and marketing and registration for the Annual FCCA Gala Dinner. She also organizes and coordinates the Holiday Gift Project along with FCCA Member Lines to provide holiday gifts for the under-privileged children in the Caribbean and Latin America. A native Floridian, Terri lives in the Ft. Lauderdale area with her husband and is actively involved with the Humane Society’s Animal Assisted Therapy program.
Cruise Industry Profiles
FCCA Staff Profiles Adam Ceserano ~ Sr. Vice President Adam Ceserano joined the Florida-Caribbean Cruise Association in 2001 as the Manager of Marketing to increase the sales and rebrand the FCCA’s feature publication, “Travel & Cruise,” which is the official publication of the Cruise Industry, as well as other various projects, which included the development of new sponsorship opportunities, training programs, and improved partnership opportunities. In 2006, he was later promoted to Director of Marketing and Sales, and later that year to the Vice President. Now as the Senior Vice President of the FCCA, Adam Ceserano currently oversees all day-to-day FCCA operations, marketing, advertising, sponsorships, and events. He coordinates and conducts the customer service training workshops, as well as the FCCA Outreach Program. He plays a vital role in implementation, site inspections and organization of all the FCCA’s conferences and trade shows. He also participates on the FCCA’s Security/Operations Committee and attends the FCCA Executive Committee meetings Adam Ceserano is also responsible for overseeing the FCCA’s exclusive Platinum Membership Program. Since Mr. Ceserano took the lead of the FCCA membership program, and through the guidance of the Operations Committee, the FCCA has developed more innovative program, with more benefits for its valued Platinum Members. Also, Mr. Ceserano works with Aon Risk Services to continually enhance and develop the FCCA’s Global Tour Operator Insurance Program. Prior to joining the FCCA, Mr. Ceserano worked for Maxim Consulting in Ft. Lauderdale, servicing such clients as IBM, AT&T, South Florida Water Management, and Motorola. Adam worked for the Miami Dolphins in the Special Promotions and Marketing Department before going back to college for his Master’s Degree, in which he helped organize the children’s program and special events. He attended Florida State University, receiving a Master’s Degree in Administration and also received a Bachelors Degree in Sports Management and Marketing. He currently lives in Miami, Florida
Vanessa Gutierrez ~ Administrative Assistant Born in Miami, Florida and raised in Colombia, Vanessa holds a Bachelor’s degree in Business Administration and is a recent graduate with a Master’s Degree in International Management from the Université de Montpellier in France. She has previous experience as a Project Manager at Coralys, a French event agency that handles 200 high-end projects per year across Europe. After several years of living in France, she has relocated back to Miami to be closer with her family. Vanessa is responsible for general administration of the membership program, and assisting different departments at the FCCA. She serves as one point of contact between the members and the FCCA by communicating updates on events, publications and financial affairs. She also assists in the organization of the FCCA events and promotes the FCCA Foundations annual Poster Competition.
Cruise Industry Profiles
FCCA Staff Profiles Jessica Lalama ~ Executive Assistant Born in California and raised in Ecuador, Mrs. Lalama worked in the hotel industry with Marriott Hotels before joining the FCCA in 2007. She is the executive assistant to the President, Michele M. Paige, and therefore responsible for the day-to-day liaison with all private and public sector partners for the FCCA. She also assists in the coordination and promotion of the FCCA Foundation Essay Competition and the FCCA Foundation Donation Program for the Caribbean and Latin America. Jessica lives in Plantation, Florida with her husband Raphael and son Martin.
Justin Paige ~ Manager, Corporate Communications & Strategic Marketing Partnerships Justin develops the editorial direction and content of FCCA publications—including Travel & Cruise, the official magazine of the global cruise industry—while leading communications and building relationships between the FCCA, its partners and the media. He also works with the FCCA’s partners to create tailored marketing packages that maximize their benefits from cruise tourism. Before joining the FCCA, Justin wrote freelance articles for various publications over a five-year span; earned a BA in English from Florida State University and an MFA in Writing from Vermont College; and taught English Composition at Miami-Dade College. He resides in Miami, FL with his wife, Devin, and dog, Osito.
Cruise Industry Profiles
The port of call with French flair This Caribbean island boasts modern cruise terminals only a stoneâ€™s throw from safe and vibrant urban centers, local gourmet cuisine, unspoilt nature, and exciting excursions for everyone.
Land of natural wonders
A warm Creole welcome awaits you in Martinique!
Rich history and vibrant traditions
Pointe Simon Terminal in Fort-de-France Bay
Visit us today
Strong and unique culture
AIDA Cruises Am Strande 3 d, 18055 Rostock, Germany â€˘ Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de In the beginning, there was the idea of a holiday at sea beyond the classic cruise, with absolutely no traditions or conventions. Traveling with the first club cruiser of its kind was to be both active and casual at the same time. This was something completely new on the sea travel market and was observed with curiosity by all of our competitors. The success story of this form of holiday took its course in 1996 with the ship that today is AIDAcara. As a combined tour operator and shipping company, AIDA Cruises operates and markets fascinating holidays on water to destinations like the Mediterranean, Canaries, North and Baltic Sea, the Caribbean and Central America.
AIDA Cruises is comprised of one of the most modern and eco-friendly fleets in the world, with 11 vessels and a lower berth capacity of 21,930 as of 2016. The company consistently sets new and unusual trends for holidaying at sea.
Fleet Statistics Name AIDAaura AIDAbella AIDAblu AIDAcara AIDAdiva AIDAluna AIDAmar AIDAperla AIDAprima AIDAsol AIDAstella AIDAvita
Cruise Industry Profiles
2003 2008 2010 1996 2007 2009 2012 2017 2016 2011 2013 2002
Tonnage 1,270 42,200 2,030 68,500 2,174 71,000 1,186 38,600 2,030 68,500 2,174 71,000 2,174 71,000 3,200 125,000 3,200 125,000 2,174 71,000 2,174 71,000 1,270 42,200
AIDA Cruises Felix Eichhorn ~ President Felix Eichhorn has been President of AIDA Cruises since September 1, 2015. Eichhorn studied Business Management at the Economic Academy Hamburg. The native of Rostock has accompanied the unique growth of AIDA Cruises in various management positions of increasing responsibility for more than 15 years. Eichhorn started his career at AIDA Cruises in 1999 with a dual studies program. In the following years, he held a wide variety of positions on board and on shore before assuming responsibility for sales and yield management of AIDA Cruises and Costa in Germany as Senior Vice President Sales, Yield Management & Flight Operation in 2013. In May 2014, Eichhorn was appointed chairman of the committee Ship of the German Travel Organization (DRV).
Sandra Neffgen ~ Senior Manager, Shore Excursion Program Sandra is the Shore Excursion Executive for AIDA Cruises and is responsible for Shore Excursions, Product Development and Operations worldwide for the AIDA brand. Sandra has worked on-board several AIDA vessels as Shore Operations Manager and cruised throughout the Caribbean, Canary Islands, the Baltic and Western Mediterranean. After studying tourism Sandra made first experience in cruise business in booking future cruises at the customer call center for AIDA Cruises before joining shipâ€™s crew onboard.
Cruise Industry Profiles
Azamara Club Cruises 1050 Caribbean Way, Miami, FL 33132 â€˘ Tel: 305-539-6000 Website: www.azamaraclubcruises.com Azamara Club Cruises offers cruise experiences for discerning travelers who long to reach out-of-theordinary destinations and indulge in amenities and service unparalleled on the high seas.
Azamara Journey nightly; and the level of service offered is unmatched.
The unique offerings of Azamara are beyond compare: butler service is provided in every stateroom; shore excursions are designed to let guests become part of the fabric of life in each destination, instead of merely being an observer; enrichment programs offer everything from culinary to photographic explorations; two specialty restaurants provide the finest cuisine at sea; live entertainment can be enjoyed
Azamara Cruises consists of two intimate ships, Azamara Journey and Azamara Quest. Each can carry 690 fortunate guests to discover the hidden corners of the world that larger cruise ships simply cannot reach.
Fleet Statistics Name Azamara Journey Azamara Quest
Cruise Industry Profiles
Year Built 2000 2000
Pax 694 694
Azamara Club Cruises Carol Cabezas ~ Chief Operations Officers Carol Cabezas is the chief operations officer of Azamara Club Cruises. In this role Carol is responsible for the full range of operations of the cruise line including Sales, Marketing, Revenue, Finance Deployment and Shipboard Operations. Most recently, Carol was vice president of Investor Relations for the parent company, Royal Caribbean Cruises LTD., managing relationships with the global investor and analyst community. During her tenure she attracted new investors to the shareholder base and broadened reach across new markets including Asia Pacific and the Middle East. Carol joined Royal Caribbean Cruises LTD in 2000 and since that time has held a variety of leadership roles across Sales, Finance and Revenue Management. As the associate vice president of National and Strategic Accounts, North America for Celebrity Cruises, Carol was accountable for the development of business opportunities with national consortia, key strategic trade partners, and the continued success of the Home-based channel. As director of Sales Planning and Strategy for Celebrity Sales she was charged with the development and implementation of national promotional campaigns, trade compensation, business analysis and strategy, financial planning, and automation tools for trade and field sales. Prior to her career at Royal Caribbean Cruises LTD, Carol was an Associate Consultant at PricewaterhouseCoopers in the Dispute Analysis and Corporate Recovery team. Carol holds a Masters in Finance from University of Miami and Bachelor degrees in Finance and Accounting from Stern School of Business at New York University. Carol lives in Coral Gables, Florida, with her husband Francisco and their two children.
Scott Daniels ~ Director, Hotel Operations Scott has been with Azamara Club Cruises since 2008, when he joined the Azamara Quest as Food & Beverage Manager, before then moving to the Azamara Journey as Hotel Director. After 4 years onboard, he moved to Miami to support the ships in Hotel Operations. Scott started his career at sea with Clipper Cruise Line, sailing onboard both the Odyssey and Adventurer in Asia, Siberia, Northern Alaska, and Antarctica. He also worked onboard the Nantucket and Yorktown Clipper, before joining NCL America onboard the Pride Aloha. Prior to joining the cruise industry, Scott spent ten years working in a number of hotel properties, both with boutique hotels and established brands Radisson and Sofitel. Scott is originally from Chicago and holds a degree in French and Spanish.
Francisco Mallmann ~ Vice President, Strategy and Finance Francisco Mallmann is Vice President, Strategy and Finance for Azamara Club Cruises. He has been with the company since 2010 and oversees the brand’s Strategic Planning, Finance, Revenue Management, Onboard Revenue, Business Intelligence, and Itinerary Planning functions. Mallmann began his career in finance in the telecommunications industry before transitioning to the cruise sector. His first role with Royal Caribbean Cruises Ltd. was as part of Celebrity Cruises’ Revenue Management team in 2006. Mallmann was born in Buenos Aires, Argentina, and grew up in Argentina and Uruguay. He attended Bentley University in Boston where he earned a Bachelor’s degree in Economics/Finance with a minor in French. He currently holds double Master’s degrees: an MBA from Bentley University and a Master’s in Finance from Florida International University. Mallmann lives in Surfside, Florida with his wife, Melissa, and sons, Luca and Leo.
Cruise Industry Profiles
Azamara Club Cruises Bert van Middendorp ~ Associate Vice President, Hotel Operations Bert van Middendorp joined in 2009 as part of the startup team to re-launch Azamara Cruise Line into Azamara Club Cruises. Bert and his team onboard and onshore create the magic that make many guests to return to Azamara over and over again. Prior to Azamara Club Cruises, Bert worked as Senior Vice President of Hotel Operations for SeaDream Yacht Club, Director of Hotel and Ground services for Cunard Cruise Line and served as Hotel Manager for all three original Seabourn Cruise Line vessels and Premier Cruises. For Royal Viking Line Bert served as Controller on their world cruise. In all, Bert’s sea adventure entailed 12 years including 5 complete world cruises. Traveling around the world with the most affluent and demanding guests is in itself a unique experience. Born in the Netherlands, Bert worked several years in several Dutch hotels including the Schiller Crest Hotel Amsterdam, the Crest Hotel Groningen and the Rijn Hotel in Arnhem before joining Royal Viking Line. Bert has a degree in Electrical Engineering and Hospitality.
Larry Pimentel ~ President and CEO Larry Pimentel is President and CEO of Azamara Club Cruises,® a member of the Royal Caribbean Cruises Ltd. family of cruise lines. Since taking the helm in 2009, he and his team have created a new niche of cruise travel distinguished by Destination Immersion,® meaning longer stays, more overnights and night touring in port cities around the world. Over a three-decade career, Pimentel has built successful cruise lines and brands while accumulating a unique body of knowledge about affluent travelers and the experiences that appeal to them. Before joining Azamara Club Cruises, he was president and CEO of SeaDream Yacht Club, a privately held luxury yachting company. At Carnival Corp. he served as president and CEO of Cunard Line and Seabourn Cruise Line. He was previously president and CEO of Classic Hawaii, a tour operating company. His keen insights about the travel marketplace and luxury tastes and trends have made Pimentel an in-demand speaker, writer and educator. He was Distinguished Lecturer at Cornell’s School of Hotel Administration and has led marketing seminars for Harvard Business School, Ritz-Carlton Company, Bloomberg and others. He was a founding member of The Luxury Marketing Council in New York, and also has been influential as director and chairman of major travel industry associations. The cruise brands under Pimentel’s leadership have won dozens of “best in class” awards from discerning travelers. At Azamara Club Cruises, the up-market, 686-guest Azamara Journey® and Azamara Quest® have been recognized with best in class, best service, best overall experience and other awards from Travel + Leisure, Conde Nast Traveler and Cruise Critic’s Cruisers’ Choice Awards. The company also has won top honors from the UK Cruise Critic Cruisers’ Choice Awards, including best overall, best dining, best service, best value-for-money and more. As one of the travel industry’s most respected leaders in branding and luxury travel marketing, Pimentel has been honored with a Lifetime Achievement award from Cruise International, and selected as “one of the 25 most influential travel executives in America” and “global executive of the year.” Larry Pimentel is married and lives with his wife Sandi in Key Biscayne, Florida. They have five children.
Cruise Industry Profiles
Azamara Club Cruises Michael Pawlus ~ Director, Strategic Itinerary and Destination Planning Michael Pawlus is a 30-year cruise industry veteran. He is currently Director, Strategic Itinerary and Destination Planning for Azamara Club Cruises. Based in Miami, Florida he has the responsibility of developing the overall deployment patterns and detailed itineraries for Azamaraâ€™s fleet. Prior to Azamara, Pawlus has held a wide range of executive and management positions at a variety of cruise lines including Silversea Cruises, Seabourn, Regent Seven Seas Cruises, Norwegian Cruise Line and Royal Viking Line. During his career, he has been responsible for a number of innovations in the area of itinerary planning. He has also traveled to over 475 ports of call around the world. Pawlus holds an MBA degree from Texas A&M University and did his undergraduate studies at the University of Michigan.
Kevin Regan ~ Global Director, Corporate and Incentives Kevin Regan is the Global Director, Corporate and Incentives at Azamara Club Cruises. Regan, an incentive professional with buyer, sales, and client experience joined Azamara following nearly 12 years with Silversea Cruises as the Corporate and Incentive Sales Director. Prior to Silversea, Regan was the Manager of the Incentive and Meetings Management Department at American Express Financial Advisors based in Minneapolis, Minnesota. Here, he designed and executed incentive program qualifications for over 11,000 financial advisors throughout the country. While in St. Louis, Missouri, Regan was a cruise product specialist, purchasing manager, and account executive for Maritz Travel Company and Sales Manager at Maritz Motivation Company servicing major automotive clients. He started in the cruise industry while working with Cunard Lines as the Promotions Director for the fleet. He designed and enhanced the on-board product for the entire fleet, including the Queen Elizabeth II. At the travel industry level, Regan has served three years on the Hospitality Partners Advisory Council for the Financial and Insurance Planners Association, an organization of over 700 meeting planners. He served as the Chairman of the HPAC in 2015. He has also co-founded the Site Minnesota Chapter, a regional organization of Site Global. He has served as past chair of a number of Site Global Committees over the past several years. Regan lives in Lakeville, Minnesota with his wife and two children. In his spare time, Regan enjoys running, hiking, occasional triathlons and especially bike riding; having ridden his bicycle from New York City to Denver, Colorado.
Richard Twynam ~ Managing Director, UK and Ireland Richard Twynam is Azamara Club Cruises Managing Director, UK and Ireland, and he has held the position since January 2014. Bringing with him nearly 20 years of experience in the travel industry, he leads a new 10-strong team dedicated to the destination immersive travel brand and raising its profile in the UK. Richard launched cruise into the Austravel programme in 2008, and then joined one of the UKâ€™s largest cruise distributors, Virgin Holidays Cruises as Managing Director in October 2010, delivering record results. In 2013 Richard was approached by Kuoni to create and launch the Kuoni cruise programme, and in the Autumn of 2013, was asked to be Azamara Club Cruises first ever UK Managing Director. Richard has also worked as Head of Sales UK & Ireland for Air New Zealand and Leisure Sales Manager UK & Ireland for Cathay Pacific Airways.
Cruise Industry Profiles
Carnival Cruise Line 3655 N.W. 87th Ave • Miami, FL 33178-2428 • Phone: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com Carnival Cruise Line is the world’s largest cruise line because it offers quality cruise vacations at affordable prices. Carnival operates 25 “Fun Ships” with voyages ranging from 3 to 17 days in length sailing to the Bahamas, Bermuda, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, and Europe. Carnival prides itself on providing guests a “vacation of their dreams” and has delivered them for almost four decades. The staff will work to make sure everyone feels comfortable and has fun on the Carnival Vista fun ships. Through the exquisite dining, abundant onboard activities (from mini golf to Dr. Seuss Waterworks) inside and out, and luxurious spas, nobody will lack an opportunity to have fun. Carnival wants all passengers to know that they are on vacation and have the best time possible.
Fleet Statistics Name Carnival Breeze Carnival Conquest Carnival Dream Carnival Ecstasy Carnival Elation Carnival Fantasy Carnival Fascination Carnival Freedom Carnival Glory Carnival Imagination Carnival Inspiration Carnival Legend Carnival Liberty Carnival Magic Carnival Miracle Carnival Paradise Carnival Pride Carnival Sensation Carnival Spirit Carnival Splendor Carnival Sunshine Carnival Triumph Carnival Valor Carnival Victory Carnival Vista
2012 2002 2009 1991 1998 1990 1994 2007 2003 1995 1996 2002 2005 2011 2004 1998 2001 2001 2001 2008 1996 1999 2004 2000 2016
Tonnage 4,724 130,000 2,974 110,000 4,631 128,000 2,052 70,367 2,052 70,367 2,056 70,367 2,052 70,367 2,974 110,000 2,974 110,000 2,052 70,367 2,052 70,367 2,124 88,500 2,974 110,000 4,724 130,000 2,124 85,500 2,052 70,367 2,124 88,500 2,124 88,500 2,124 88,500 3,006 113,300 2,642 101,353 2,758 101,509 2,974 110,000 2,758 101,509 3,936 133,500 Cruise Industry Profiles
Carnival Corporation & plc Micky Arison ~ Chairman Micky Arison grew up in the cruise business and spent the better part of two decades learning it from the ground up before becoming chairman in 1990. Arison, 68, followed his education with a two-year stint in Carnival Cruise Lines sales department. He became reservations manager in 1974, and took over the post of vice president of passenger traffic in 1976, succeeding to the presidency of Carnival in 1979. In 1990, he was appointed chairman by the company’s board of directors. In 2013, the role of Carnival Corporation & plc chairman and CEO was split with Arison continuing to serve as chairman and longtime Carnival board member Arnold Donald named CEO. Carnival went public in 1987, raising $400 million for future expansion. The company continued its growth through the traditional avenue of new ship construction and also began to diversify expanding the company’s cruise operations by entering new market segments of the industry. By early 1989, Arison engineered the acquisition of the venerable Holland America Line, giving Carnival entrée to the premium segment of the cruise industry. The purchase also included Westours (now Holland America Princess Alaska Tours), a leading Alaska tour operator. Today, Carnival Corporation also owns ultra-luxury Cunard, operator of the world’s most famous ocean liners, along with ultra-luxury line Seabourn, and Genoa, Italy-based Costa Cruises, Europe’s leading cruise operator. In April 2003, Arison spearheaded the dual listed company transaction combining Carnival Corporation’s various cruise operators with the wide-ranging brands of P&O Princess Cruises, creating a truly global cruise operator with the leading cruise brands in both North America and Europe. The P&O Princess Cruises transaction included Princess Cruises, P&O Cruises, AIDA Cruises, and P&O Cruises Australia. Following the transaction, the company was renamed Carnival Corporation & plc and is traded on both the New York and London Stock Exchanges. It is the only company in the world to be included in both the S&P 500 and the FTSE 100 indices. Arison’s keen attention to marketing and growth priorities has resulted in revenues increasing from approximately $600 million in 1988 to $16.4 billion in 2016. Arison is past-chairman of the Florida-Caribbean Cruise Association (FCCA), a trade organization whose mandate is to provide a forum for discussion on legislation, tourism development, ports, safety, security and other cruise industry issues. Arison’s contributions to the cruise industry have been recognized by a wide range of international organizations. He has been named an “Officer of the French Legion of Honor” – the country’s highest civilian honor – by French President Jacques Chirac, received a honorary doctorate in naval architecture from the University of Genoa, and was awarded the Decoration of Commander, First Class, of the Order of the Lion of Finland by the President of the Republic of Finland. He has also been awarded the insignia of “Onorificenza al Merito della Repubblica Italiana” by the president of Italy, which confers that country’s highest title on a civilian. Arison is also the managing general partner of the National Basketball Association’s Miami Heat franchise and has served as chairman of the league’s board of governors. Arison and his family are longtime residents of the Miami area. 22
Cruise Industry Profiles
Carnival Corporation & plc Julia Brown ~ Chief Procurement Officer Julia Brown is Chief Procurement Officer (CPO) of Carnival Corporation & Plc overseeing strategic sourcing and supplier relationship management. She assumed this newly created role in April 2015 and is accountable for working closely with the company’s ten brands and their leadership teams to strategically procure goods and services to further strengthen the company’s supplier relationships and leverage its global scale across ~$9Bn spend. Brown most recently served as CPO on the global management team at Mondelez International, which split from Kraft Foods in 2012. Prior to the split, Brown served as CPO and SVP of global procurement at Kraft Foods, responsible for the company’s $30+ billion strategic sourcing function. Prior to Kraft, she served as CPO and VP of corporate procurement and contract manufacturing at Clorox. Brown began her career at Procter & Gamble and also served in strategic roles at Diageo and Gillette. Brown currently serves on the board for the Executive Leadership Council (Washington DC) and is a member of the Governance committee. She also serves on the board of the Arsht Center for the Performing Arts in Miami. Her focus on helping others both from a health and economic standpoint is evident where she formerly served on the boards of the National Minority Supplier Development Council (NYC), the Primo Center for Women and Children (Chicago), the Ann & Robert Lurie Children’s Hospital (Chicago), and the African American Experience Fund (Washington DC). Brown has been recognized as an inspiring and transformational leader and has been listed as one of the top 100 most “Influential Blacks in Corporate America” by Savoy Magazine (2012-2016), the top 100 Women to Watch by Today’s Chicago Woman and listed in Black Enterprise’s Top 75 Most Powerful Women in Business. Additionally, she was featured as one of 15 leaders in the book the Luminaries as leader with the aspiration to significantly influence the world. She received a Bachelor of Commerce from McMaster University in Hamilton, Canada and has continued executive education throughout her career. Brown works and lives in Miami, Florida.
Alan B. Buckelew ~ Chief Information Officer Alan Buckelew was appointed chief information officer for Carnival Corporation & plc in December 2016. As CIO, Buckelew will help shape the corporation’s IT infrastructure across all brands. From 2013 to 2016, Buckelew served as chief operating officer for the corporation and was responsible for oversight of all maritime and port operations around the world and group collaborative functions, including information technology; group strategy and global operations; ship retrofits; newbuilds; research and development; risk advisory; and quality assurance. Additionally, he had oversight of Carnival Asia, with responsibility for coordinating all brand and related activities in that part of the world. Previously, he served as chief executive officer of Princess Cruises from 2007 to November 2013, and as the line’s president from 2004 to November 2013. Prior to that he was executive vice president of corporate services from 2000 to 2007. Buckelew also served as chief operating officer of Cunard from 2004 to 2007. Before being appointed president of Princess Cruises, Buckelew was the company’s executive vice president of corporate services, a position he was appointed to in 2000. Responsible for strategic planning, marketing and yield management, he also served as chief information officer and chief financial officer. Buckelew began his career as manager of management information for Sitmar Cruises in 1977. Rising through the ranks of the company with increasing responsibility for a wide array of areas, Buckelew was appointed senior vice president of corporate planning in 1984. When Sitmar was acquired by Princess Cruises, he was placed in charge of the company’s reservations and data processing departments. During his career at Princess, he has held the positions of senior vice president of corporate services, senior vice president of customer service, and senior vice president of corporate services and yield management. Cruise Industry Profiles
Carnival Corporation & plc David A. Candib ~ Vice President, Development & Operations David Candib is Vice President, Development & Operations for the Global Port and Destination Development Group at Carnival Corporation & Plc covering the Americas, Caribbean and Mexico regions and joined the company in 2002. David is responsible for oversight of all Miami-based corporate port operations, areas of new port development and the corporation’s port reservations system which covers 13 ports where the company has retained preferential berthing rights or directly operates. The operating ports include Amber Cove located on the beautiful North Coast of the Dominican Republic, Puerta Maya (Cozumel) which can welcome three ships simultaneously, the Grand Turk Cruise Center (Turks & Caicos Islands) and Mahogany Bay (Roatan, Honduras) which together welcome nearly 4m passengers annually. David manages the company’s relationship and active agreements with the New York City Economic Development Corporation (Manhattan & Brooklyn Ports), Port Everglades in Ft. Lauderdale, Puerto Rico Ports Authority (San Juan), and St. Maarten Government and Harbour Holding Company which together comprise a significant share of the company’s global port commitments worldwide. Additionally, David is engaged with governments in the region working alongside Carnival’s various cruise brands in the review and evaluation of both port and infra- structure developments and marquis shore excursion opportunities. David led the company’s efforts in the development of the Mystic Mountain Bobsled Jamaica attraction in Ocho Rios which is considered to be one of the top attractions in the region along with overseeing an exciting new attraction development in St. Maarten to open later this year. David earned a Master of Business Administration with a concentration in Finance and International Finance from the University of Miami, in Miami, FL and a Bachelor of Business Administration in Finance and minor in Economics from Emory University’s Goizueta Business School in Atlanta, GA. David is also fluent in Spanish. David’s prior work experience concentrated in investment banking and financial consulting that of which were conducted at Smith Barney in Atlanta, Georgia and the May Davis Group in New York City.
Armando A. Corpas ~ Director, Project Management
Armando Corpas has over 28 years’ experience in the development, construction, and insurance industries.
He joined Carnival Corporation in January 2007 to assist in the development of several cruise destinations in the Caribbean, Central America and other strategic locations. As Director, Project Management with Carnival Corporation, he was responsible for the reconstruction of Puerta Maya Cruise Terminal in Cozumel (Mexico), including a duty free shop on the pier, after it was destroyed by Hurricane Wilma in 2005. In 2015, he also completed the pier extension in Puerta Maya providing a 3rd berth. In Grand Turk (Turks & Caicos) he was responsible for the development of the Flowrider attraction, Downtown Welcome Center as well as other port amenities. He was also responsible for the construction of Mahogany Bay Cruise Center in Roatan (Honduras) which earned the distinction of “Best New Caribbean Port” by Porthole Magazine. Furthermore, he was responsible for the development of Amber Cove (Puerto Plata, Dominican Republic) completed in 2015, which was named “Most Exciting Upcoming Port” by Porthole Magazine prior to opening. Apart from the many completed port development projects he is involved in assisting corporate port operations in ongoing capital projects. Mr. Corpas is also involved in developing and identifying other cruise port prospects and destinations for Carnival 24
Cruise Industry Profiles
Carnival Corporation & plc Corporation & plc’s 10 cruise brands. Prior to joining Carnival, Mr. Corpas was involved in the development of several commercial land sites. He also has 12 years of experience in estimating and negotiating insurance settlements and 3 years’ experience in audit and tax with an international accounting firm. A native of Tampa, Florida, Mr. Corpas has a bachelor’s in International Finance & Marketing, in Accounting, and holds a Master’s in Business Administration from the University of Miami.
Arnold W. Donald ~ President & Chief Executive Officer Arnold Donald is President & Chief Executive Officer of Carnival Corporation – the world’s largest leisure travel company and among the most profitable and financially strong in the cruise and vacation industries, with a portfolio of 10 dynamic brands that include nine of the world’s leading cruise lines. With operations in North America, Europe, Australia and Asia, its portfolio features Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, P&O Cruises (Australia) and P&O Cruises (UK), as well as Fathom, the corporation’s immersion and enrichment experience brand. Prior to Carnival Corporation, Mr. Donald was President and Chief Executive Officer of the Executive Leadership Council, a professional network and leadership forum for African-American executives of Fortune 500 companies and prior to that, he was President and Chief Executive Officer of the Juvenile Diabetes Research Foundation International, the largest charitable funder of diabetes research in the world. Previously, Mr. Donald was Chairman of Merisant Company, whose products include the leading global low-calorie sweetener brands, Equal® and Canderel®. Prior to assuming leadership of Merisant, Mr. Donald was a Corporate Senior Vice-President at Monsanto Company in St. Louis, Missouri, with worldwide responsibility that included the company’s growth, globalization and technology initiatives. Other roles within Monsanto included President of the Consumer and Nutrition sector and President of the $4 billion-plus Agricultural sector -- this latter role marked by the successful introduction and commercialization of Monsanto’s first crop protection products resulting from modern plant biotechnology. He was recognized by the agricultural industry as Agri-Marketer of the Year in 1996. A native of New Orleans, Louisiana, Mr. Donald received a Bachelor of Arts degree from Carleton College, a Bachelor of Science degree in mechanical engineering from Washington University in St. Louis and a Masters of Business Administration from the University of Chicago Graduate School of Business. Mr. Donald has an extensive history of involvement in local, national, and international organizations, both professional and civic. In November 1998, Mr. Donald was appointed by President Clinton to serve on the President’s Export Council (PEC) for international trade. President Bush re-appointed Mr. Donald to the PEC in February 2003. Mr. Donald currently serves on the boards of Bank of America Corporation and Crown Holdings, Inc. He is also on the boards for Washington University in St. Louis, the Greater New Orleans Foundation and BJC Healthcare, among others. Arnold and his wife Hazel have three children -- daughters Radiah and Alicia and son Zachary.
Cruise Industry Profiles
Carnival Corporation & plc Giora Israel ~ Senior Vice President, Global Port and Destination Development Group Giora Israel, Senior Vice President Port & Destination Development Group, Carnival Corporation, is a veteran of the hotel, marine parks, and cruise industries. A graduate of Tadmor Hotel College in Israel, he served as Director of Sales and Marketing at the Tel Aviv Hilton and as General Manager of hotel resorts in Israel & The Bahamas. He also developed & managed two marine parks and tourist attractions in the Bahamas and in St. Thomas, U.S. Virgin Islands, before becoming a cruise industry consultant in 1990. In 1992, he joined Carnival Corporation as Director of Special Projects where he engaged in a variety of international activities for the line in Europe and other parts of the world. This included an assignment in Greece as Senior Vice President Sales and Marketing of Epirotiki. From 1998 until 2008 Mr. Israel served as Vice President Strategic Planning at Carnival Corporation and PLC. In that capacity Mr. Israel was involved with Carnivalâ€™s international expansion. Other responsibilities included strategic developments relating to ports development, cruise operation and other areas of Carnival, the world largest cruise company. In late 2008 Mr. Israel was promoted to the position of Senior Vice President Port and Destination Development, further emphasizing the strategic importance of cruise destination & cruise development, a key element in Carnivalâ€™s continuing growth and expansion for the years to come. In addition Mr. Israel remains involved in key strategic initiatives for the corporation in various developmental and operational areas. In late 2011 Mr. Israel assumed an expanded role with an addition in the scope of the department to include Global Port and Destination Development responsibilities, with an office and dedicated team based in the UK covering mainly the Mediterranean and Europe region. Mr. Israel has served as a speaker in many international forums on tourism and the cruise industry in over a dozen countries. He has also been a frequent guest speaker at various universities, including the University of the West Indies, Barry University, University of Yucatan, and Florida International University (both at the Hotel Management school and the FIU MBA program), Medcruise Academy and has served as a visiting fellow at both the Oxford and Cambridge Seatrade Cruise Academy. Mr. Israel has served on numerous civic and industry boards in the U.S., Caribbean and Central America. Mr. Israel, together with Dr. Lawrence Miller, a former professor at FIU, co-authored the first dictionary of the cruise industry, which was published in London in 1999.
Cruise Industry Profiles
Carnival Corporation & plc Marie McKenzie ~ Vice President, Global Ports and Caribbean Government Relations Marie McKenzie has over 21 years of experience in the Cruise Industry. She started her career with Carnival Corporation in 1996 and since then has held a number of roles of increasing responsibility. In December of 2016 Marie was appointed to the role of Vice President, Global Ports and Caribbean Government Relations joining the Global Port and Development team, where she leads in representing the Carnival Corporation group of brands in engagement opportunities with government, regional and local community organizations. Prior to this role, McKenzie lead a team of brand experts as a Vice President in coordinating and managing the sourcing processes and relationships with tour operators and port services officials in the over 720 ports we call on around the globe. She also previously served as vice president of global financial planning and analysis for Carnival Corporation, where she played an integral part in interpreting and engaging all 10 brands to prepare the company’s executive team for its quarterly earnings guidance and position the overall strategy and financial direction of the company. She also led the process of capturing, consolidating and analyzing data as well as leading the corporation’s annual budget and planning process that is key to the execution of the company’s overall long-term strategy. Previous to joining the corporate teams, McKenzie worked in the Carnival Cruise Lines brand in various roles including where she was first appointed to a Vice President role, leading financial operations onboard their 22 ship fleet. McKenzie began her career in 1992 with Arthur Andersen LLP in Washington, D.C.. Originally from Jamaica, West Indies, she is a graduate of Howard University where she earned her bachelor’s degree in accounting. She also attended Florida International University where she earned a master’s degree in international business. McKenzie serves on the board of directors for Honey Shine Inc. and also recently served on the board of the Make-AWish Foundation of Southern Florida.
Gregg R. Zalkin ~ Senior Manager, Global Destination Services & Sourcing Mr. Gregg Zalkin works on the Global Destinations Services & Sourcing team at Carnival Corporation & plc where he oversees the regional shore excursion sourcing process and the Tour Operator Gateway system. Mr. Zalkin has significant cruise industry expertise in the following disciplines: crew member medical care, incident reporting and claims management, port costing, itinerary planning and shore excursions. Prior to joining Carnival in 2005, Mr. Zalkin worked as a management consultant for Cap Gemini Ernst & Young and as a business analyst for Electronic Data Systems (EDS). He has a BBA in Finance from George Washington University and an MBA in Economics and International Business from University of Miami. He is currently serving his fifth term as President of the Miami chapter of the National Football Foundation (Miami Touchdown Club) and is an active project leader within Carnival’s employee driven volunteer organization – the F.U.N. Team.
Cruise Industry Profiles
Carnival UK Alister Butcher ~ Shore Operations Risk Manager Alister is the Shore Operations Risk Manager for Carnival UK (P&O Cruises & Cunard), the role is to ensure that excursion providers manage the safety of passengers and helping providers meet the specific legal requirements of the UK market. Alister has worked in the leisure industry for over 10 years and has a background in Operations Management & Safety Management Systems, he will be providing insight to excursion providers on the more challenging aspects of Risk Management.
Alison Moore ~ Shore Excursions Product Manager Alison is a Shore Excursion Product Manager for Carnival UK (P&O Cruises and Cunard brands) and is responsible for a number of regions including Caribbean West, Mexico, India, Sri Lanka, Malaysia, Croatia, Baltic and Norway to name a few! The role involves all aspects of shore excursion planning and operations for all ports of call within the regions she is responsible for. Alison has worked on board as Tours Manager for Cunard fleet spending a total of 5Â˝ years at sea, during which she travelled to a vast number of destinations around the world and completed six world cruises. Since leaving the sea in 2012, she has spent the last five years working in the Carnival UK head office.
Julia Stoica ~ Shore Excursions Product Manager Julia is the Shore Excursion Product Manager for Carnival UK (P&O Cruises and Cunard brands) and is responsible for the USA and Canada, Australia and New Zealand, Middle East, Portugal, Greece, Ireland, and Thailand. The role involves all aspects of shore excursion planning and operations for all ports of call within these regions. Julia has worked on board as Tours Manager for P&O Cruises, travelling to many destinations around the world. Juliaâ€™s previous roles include Shore Excursion Manager for Thomson Cruises and Destination Service Coordinator for Orient Cruise Lines. Julia has also experienced a tour operator agency role as Shore Excursion Assistant Manager within Denholm Barwil shipping Services
Cruise Industry Profiles
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Carnival Cruise Line Gustavo Antorcha ~ Executive Vice President, Chief Operating Officer Gus joined Carnival Cruise Line in 2010 and is the EVP of Guest Shipboard Operations. Gus is responsible for all guest related functions on board including hospitality and commercial opera tions, as well as new builds and refurbishments, and product innovation. In addition, Gus is responsible for crew operations, strategic partnerships and marketing on board the ships. Prior to joining Carnival, Gus was Managing Director at The Boston Consulting Group where he worked extensively in the travel and tourism sector. During his 14 years at BCG, Gus’ work extended across, hotels, airlines and cruise lines. Gus has a Bachelor of Arts in Economics and a Markets and Management Certificate from Duke University where he graduated Magna Cum Laude with Distinction in Economics and an MBA from Stanford Graduate School of Business.
Christine Duffy ~ President Christine Duffy began serving as president of Carnival Cruise Line in February 2015 after spending four years as president and CEO of the Cruise Lines International Association (CLIA), the trade association representing the $120 billion global cruise industry. At the helm of the world’s largest and most popular cruise line, Duffy oversees 40,000 employees and a fleet of 25 cruise ships expected to carry 5 million passengers this year from homeports in North America, Europe and Australia to destinations in Alaska, Australia, The Bahamas, Bermuda, Canada, the Caribbean, Europe, Hawaii, Mexican Riviera, New England, New Zealand and the Pacific Islands. Carnival has four new ships scheduled for delivery over the next six years. The 133,500-ton Carnival Horizon, is currently under construction and set to debut in 2018, and an as-yet-unnamed sister ship in 2019. Additionally, two new 180,000-ton Carnival ships, which will be the first in North America to be fueled by Liquefied Natural Gas, the world’s cleanest burning fossil fuel, are scheduled to enter service in 2020 and 2022. Prior to CLIA, Duffy spent 10 years at Maritz Travel Company, the world’s largest corporate meeting, events and incentive travel company where she served six years as president and CEO, managing a business with more than $600 million in revenue. In this capacity Duffy worked directly with a variety of Fortune 500 corporations in the automotive, pharmaceutical, financial services and technology sectors. She serves on the executive committee of the U.S. Travel Association, along with the Professional Advisory Board of St. Jude Children’s Research Hospital. Duffy has been a strong supporter of women’s leadership in the travel industry, leading initiatives that delivered research and programs to help women in the industry advance in their careers. She was recognized by Moves Magazine as a 2016 Power Women recipient for her work in serving as a role model for future generations of young women. Duffy is also a member of The Committee of 200, an organization of the world’s most successful women business leaders that supports, celebrates and advances women’s leadership. In 2007, she was inducted into the Convention Industry Council Hall of Leaders. She was recently honored by the United States Coast Guard which recognized Duffy for her longstanding support of the USCG, both during her time at Carnival and in her position as president and CEO of CLIA.
Cruise Industry Profiles
Carnival Cruise Line Hein Erasmus ~ Product Manager, Shore Excursions Hein joined Carnival Cruise Line in 2006 as a Shore Excursion Manager, bringing along several years of shipboard experience. He joined the Tour Operations team in 2013 as Manager of Groups & Charters & Product Support. In 2016 he transitioned into his current role as Product Development Manager. Hein is highly involved in product management and innovation in some of the major Caribbean ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Hein will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Lilla Ferenci ~ Product Manager, Shore Excursions Lilla joined Carnival Cruise Lineâ€™s Tour Operation department in 2016 as Shore Excursion Manager, bringing along several years of cruise industry experience. In her role as Product Development Manager, Lilla is highly involved in product management and innovation in some of the major Caribbean ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Lilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Priscilla Molina ~ Product Manager, Shore Excursions Priscilla joined Carnival Cruise Lineâ€™s Tour Operation department in 2009 as Shore Excursion Manager, bringing along several years of shipboard experience. She joined the Tour Operations team in 2015. In her role as Product Development Manager, Priscilla is highly involved in product management and innovation in some of the major Caribbean ports of call as well as Europe. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Priscilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Cruise Industry Profiles
Carnival Cruise Line Carlos Torres de Navarra ~ Vice President, Strategic & Commercial Port Development In his position Mr. Torres de Navarra has oversight of the Commercial Port Operations group with the following key responsibilities (scope that includes both home ports and ports of call): •
Gathering and integration of requirements for port strategies, agreements and operations, across all relevant functions within Carnival Cruise Line (CCL) and Corporate/sister lines, along with regular communications back to CCL and corporate stakeholders (key inputs from Itinerary Development, Nautical Operations, Embarkation, Corporate Global Port & Destination Development and executive management)
• Long term planning of ports strategy across regions • Nurturing and managing day-to-day and long term relationships with port officials, port regulators, vendors and partners across regions • Coordination, negotiation and execution of new or revised port agreements as well as related agreements with agents, vendors and partners • Core representation and main point of contact for CCL with port and regional organizations such as the FCCA (Florida Caribbean Cruise Association) • Oversight and management of operations, service levels and quality control across CCL ports and related parties, with special attention to guest experience, crew experience, safety and compliance • Financial oversight and cost management of port operations and contracts, with a strong objective of cost efficiency • Management of CCL irregular operations, including oversight of the Port Ops Managers on Duty Prior to joining CCL he spent five and half years at Carnival Corporation in the Global Port and Destination Development Department where he assisted the operating brands in the ever-growing area of port development, including offering new product deployment opportunities in areas such as Mexico, Baja, Caribbean and select U.S. Ports. He also has the overall departmental responsibility for all financial aspects of port projects. That area includes accounting/financial reporting, controls, policies, tax compliance, third party financing, budgets, auditing, and others. From Miami, he was also in charge of the Long Beach Cruise Terminal operations in California which has now been transferred to CCL under his leadership. Prior to joining Carnival Corporation, he spent seven years with Royal Caribbean Cruises Ltd. as Assistant Treasurer involved in business development, liquidity and capital planning, financial risk management, acquisitions, as well as port development. Previously he spent seven years at W.R. Grace, a worldwide specialty chemical company, as Manager of International Finance, responsible for subsidiary capital planning and structuring for numerous subsidiaries in over 50 countries and two years at Bank of America in its corporate credit department. Outside of Carnival, he serves on the Supply Chain Management Advisory Committee at Miami Dade College and the School of Business. The Committee’s objective is to give direction to the college’s goal of developing tomorrow’s trade and logistics professionals today. Mr. Torres de Navarra is originally from the South Florida area and earned his undergraduate and MBA from the University of Miami. He is married and has three sons. Outside activities include participation in Ironman Triathlons and other endurance events.
Melinda Gyarmati Oliveras ~ Product Manager, Shore Excursions Melinda joined Carnival Cruise Line’s Tour Operation department in 2013 bringing along several years of experience in the Tourism & Hospitality Industry. Her extensive background comes from hotel management & land based Tour Operations. In her role as Product Development Manager, Melinda is highly involved in product management and innovation in some of the major Caribbean ports of call as well as the regions of Alaska and Hawaii. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Melinda will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand. 32
Cruise Industry Profiles
Carnival Cruise Line Vicky Rey ~ Vice President, Guest Care & Port Services Vicky Rey, a 36-year veteran of Carnival Cruise Line, currently serves as the company’s vice president of guest care and port services, as well as the line’s ADA Responsible Officer. In this capacity, Rey oversees embarkation services provided at Carnival’s 16 North American homeports, as well as the company’s guest communication team and the post-cruise contact center. Rey is also responsible for monitoring customer sentiment and working with port partners and officials at the line’s many destinations to ensure a positive guest experience. Ultimately, the goal of Rey’s team is to ensure all guests receive the highest level of service from the moment they arrive at the cruise terminal to the completion of their voyage. Rey also heads up Carnival’s award winning CareTeam, comprised of 2,000 shoreside and shipboard company volunteers who provide compassionate care and logistical support to guests and employees who experience an unexpected crisis situation while vacationing or working for the line. Prior to being named vice president – guest care and port services, Rey was responsible for overseeing the onboard guest services team, the guest services and administrative functions of the line’s contact centers, including quality assurance and training, as well as travel operations for guest and crew. She graduated cum laude from the University of Miami, earning a bachelor’s degree in communications and holds a Certified Travel Counselor designation. Rey serves on Carnival Foundation’s Scholarship Committee in partnership with the Miami HEAT and Big Brothers Big Sisters of Miami to evaluate candidates and determine award recipients to deserving high school seniors. Over the past 15years, Carnival has purchased more than 175 college scholarships valued at more than $2.5 million.
Renata Ribeiro ~ Senior Vice President, Guest Commerce Renata joined Carnival Cruise Lines in 2008. In her role, she is responsible for deployment strategy, itinerary planning, profitability maximization, demand & guest sourcing strategy. Prior to joining Carnival, Renata was the Commercial Innovation and International Expansion Director at Natura Cosmetics, the leading cosmetics company in Latin America. She also worked in management consulting for 10 years with the Boston Consulting Group and Booz & Company, in many strategy projects, product portfolio optimization, market entry strategies, among others. In her last role as a Principal at The Boston Consulting Group she worked extensively in the consumer goods, financial services and healthcare. Renata has a Bachelor of Sciences in Management from the Getulio Vargas Foundation in Sao Paulo, Brazil and an MBA from Wake Forest University.
Cruise Industry Profiles
Carnival Cruise Line Ugo Savino ~ Senior Manager, Itinerary Strategy and Planning Ugo was born in Naples, Italy where he started his career in the travel industry as Marketing Manager and, eventually, Product Manager for a local tour operator. After relocating to the United States, he joined Carnival Cruise Line’s Strategic Marketing Department as Business Analyst in 2007 and has expanded his responsibilities ever since. Currently, he holds the position of Senior Manager, Itinerary Strategy and Planning and manages the strategy and optimization of itineraries to generate demand, drive guest satisfaction, and improve profitability. In recent months, he has expanded his responsibilities to promote new itineraries, ports of call, and deployments across the organization in order to ensure their successful launch; and more deeply engage as the key Itinerary Planning contact point with the industry associations and worldwide port and destination representatives. Over the years, he has played a critical role in developing projects like the Australia planning, designing the Carnival Journeys program, and adding Cuba to our destination portfolio. With the support of his team, Ugo has identified and developed key metrics that now are the foundation of Carnival’s itinerary planning and strategy. Communication, curiosity, lateral-thinking, and balancing quantitative and qualitative data are Ugo’s distinctive traits that shape his management style and, ultimately, his experience. Ugo earned a Bachelor’s Degree in Advanced Economics and Marketing from Università degli Studi “Federico II” in Naples, Italy; a Post-Bachelor’s Degree Specialization Marketing of Travel Services from S.D.A. Bocconi in Milan, Italy; and earned a Master of Business Administration with a concentration in Marketing from Florida International University in Miami, Florida.
Stacy Pallot Shweky ~ Manager, CareTeam Stacy Pallot Shweky is a 30-year veteran with Carnival Cruise Line, having held numerous leadership positions throughout her career in Training and Development, Sales, and Human Resources. In 2012, she managed the initiative to globalize Carnival’s CareTeam, establish a network of CareTeam trained resources and ensure alignment in the CareTeam policies and practices. She held this position for a year where she was responsible for developing and training all of our port agents on our 12-hour CareTeam On-site Emergency Response Plan and developing a Memorandum of Understanding for mutual assistance among all of the Carnival Brands. Stacy took on the role as Manager of Carnival’s CareTeam in October of 2015. She is responsible for managing Carnival’s CareTeam, comprised of 500 shoreside and over 4,000 shipboard and company volunteers who provide compassionate care and logistical support to guests and employees who find themselves facing a crisis situation while vacationing or working with Carnival.
Erika Tache ~ Director, Product Development, Shore Excursions Erika Tache, a versatile Tour Consultant with a broad expertise and international experience across a wide spectrum of the tourism industry, joined Carnival Cruise Lines in 2001. Erika’s wide-ranging skill set has enabled her to successfully contribute in a variety of roles, including shipboard operations, pre-sales, product management and revenue management. As Director of Product Development, she is responsible for the global activities and product development of Carnival Cruise Lines’ Tour Operations. As a Regional Lead for Global Destinations Services and Sourcing for Carnival Corporation, Erika will have the responsibility for the Caribbean, Mexico and USA in the procurement and contracting of all tours for all Carnival Corporation Brands. 34
Cruise Industry Profiles
Carnival Cruise Line Leon Sutcliffe ~ Director, Ports of Call & Government Relations (Caribbean, Europe) Leon was born in Manchester, England where his early Industrial & Commercial experience was gained as a surveyor and in property management. He joined Carnival Cruise Line in 1994 from British Environmental Services Company Rentokil Initial Ltd, where he was employed as a Surveyor. He first served aboard the T.S.S Fiesta Marina and later on all Carnival vessels until he came shore side in 2000 as Port Operations Supervisor, responsible for liaison with all local & foreign government agencies & Port Authorities in facilitating the port entry & clearance process of the vessels. Leon has held various management positions at Carnival, eventually leading to being appointed Director Port Operations, followed by his recent appointment to the newly created role as Director Commercial Port Operations, Ports of call & Government Relations (Caribbean & Europe). Leon utilizes his extensive experience of the company history and development in contributing to the formulization and execution of strategic and operational plans. In particular a major highlight is the fostering and maintenance of external relationships including governments. Such joint alliances or partnerships form an important and growing feature of Carnival’s vision for the future in the pursuit of market expansion and profitability. Leon has a wealth of practical experience in the strategic and operational levels of shore side management. He is “very in tune” and alive to the daily issues of practicing as a senior manager. He combines a feet on the ground approach with high level management prowess. His experience & management style has attracted a very positive response from customers, colleagues and government agencies.
Terry L. Thornton ~ Sr. Vice President, Port Operations, Guest Care and Carnival International Terry Thornton’s background in the cruise industry spans almost 40 years beginning with financial and marketing positions at Norwegian Cruise Line from 1977 to 1982. He then moved on to spend five years at Sea Goddess, where as one of the founders, Thornton played an integral role in launching that new cruise line. Thornton then served as Vice President of Finance for Windstar Cruises for two years prior to joining Carnival Cruise Line in 1989. Thornton joined the Carnival marketing team as Manager of Special Projects and is currently Senior Vice President, Port Operations, Guest Care and Carnival International. Terry represents Carnival Cruise Line in the Florida-Caribbean Cruise Association as Chairman of the Marketing Committee.
Michael Hunssinger Turek ~ Vice President, Carnival Adventures Mike was born in Chicago and raised in Arizona. He came to South Florida to study at the University of Miami. Mike joined Carnival in 2003, where he was originally part of the Revenue Management team. He has served in a variety of shore side roles, including Guest Experience and Product Development (where his focus was on outdoor deck spaces and guest experiences), Guest Commerce (analytics), and Casino Commercial Operations. Prior to joining Carnival, Mike worked at Royal Caribbean as part of the Revenue Management team, supporting the Royal and Celebrity brands. He has also worked for the Miami Heat in basketball operations and in sports marketing for the University of Miami. He lives in Pinecrest with his wife and two boys.
Cruise Industry Profiles
Celebrity Cruises 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 437-3111 • Fax: (305) 374-7354 Website: www.celebrity-cruises.com Celebrity Cruises, operated by Royal Caribbean Cruises Ltd, is consistently recognized as an innovative cruise line committed to excellence in design and service. Celebrity offers discriminating consumers a high-quality cruise vacation at the best possible value. Celebrity Cruises’ passionate dedication to providing guests with a cruise experience that “exceeds expectations” sets them apart from other cruise vacation choices. This extraordinary performance Celebrity Reflection level has become the definition for Celebrity Cruises and has set the standard for today’s expression of what first made cruising famous: high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine. Celebrity invites you to discover Alaska, the Bahamas, Bermuda, the Caribbean, Canada/New England, Europe, Galapagos, the Pacific Coastal, Panama Canal, South America, and the Transatlantic.
Fleet Statistics Name Constellation Eclipse Equinox Infinity Millennium Reflection Silhouette Solstice Summit Xpedition
Cruise Industry Profiles
2002 1,950 91,000 2010 2,850 122,000 2009 2,850 122,000 2001 1,950 91,000 2000 1,950 91,000 2012 3030 126,000 2011 2,850 122,000 2008 2,850 122,000 2001 1,950 91,000 2001 96 2,329
Celebrity Cruises Lisa Lutoff-Perlo ~ President & CEO As President and CEO of a multi-billion dollar vacation brand, Lisa Lutoff-Perlo is a high-impact leader in the travel/hospitality industry. Her commitment to opening up the world through travel has brought recognition, awards and invitations for Celebrity Cruises to be applauded for their global impact. Lisa was appointed President and CEO of Celebrity Cruises in December of 2014, making her the first and only woman to lead one of Royal Caribbean Cruises Ltd.’s (RCL) cruise line brands – as well as the first and only female CEO of a publicly traded cruise line on the New York Stock Exchange. A champion for diversity, education and for young women to “raise their hand” as the next leaders of our world, Lisa leads by example by standing-up for what she believes in while encouraging others to do the same. As a leader, innovator and smart disruptor, Lutoff-Perlo raises the bar on all diversity and inclusiveness, removing barriers so that all may thrive. One of her first bold decisions as President and CEO was to hire the first American female captain of a cruise ship, and challenging leadership to raise the men/women ratio on the ship’s bridge, crew and global staff. Lutoff-Perlo’s innovations extend throughout the company. She’s led cutting-edge innovations to develop and launch multiple, next-generation cruise ships including the Solstice Class and highly-anticipated and heralded upcoming Edge Class. Forbes Magazine proclaimed, “This Woman is the Force Behind the World’s Coolest New Cruise Ship.” (March 14, 2017) Lutoff-Perlo leads RCL’s Global Marine Organization, ensuring that the corporation’s $20-billion fleet comprised of 46 ships run safely, smoothly and efficiently. Her transformative leadership has redefined ‘modern luxury’ for Celebrity Cruises. Lutoff-Perlo seeks to open the world for guests with a deeper understanding of what makes a great guest experience: a wide variety of ways to experience compelling destinations, welcoming and unpretentious service, distinctive onboard experiences, and a unique approach to design, culinary and accommodations. Lutoff-Perlo has held a variety of roles during her ladder-climbing 32-year tenure with Royal Caribbean Cruises Ltd. She spent many years within the sales and marketing organizations in varying roles and levels of responsibility, creating a deep understanding of the value of customers. Lutoff-Perlo actively participates in and lends her leadership to a number of regional, philanthropic and women’s organizations. She has received numerous awards for her contributions to gender equality, diversity and inclusion, the travel industry and the South Florida business community.
Cruise Industry Profiles
Costa Cruise Lines Venture Corporate Center II • 200 South Park Road, Suite 200 • Hollywood, FL 33021-8541 Phone: (954) 266-5600 • Fax: (954) 266-2100 • Website: www.costacruises.com Costa offers a way of cruising unlike any other: festive, elegant, delightfully different in service, cuisine and ambiance that defines “Cruising Italian Style.” Reflecting their rich Italian heritage, no detail has been overlooked in delivering the style and generous hospitality of Italy, from authentic Italian cuisine to the warm, attentive crew. Costa Cruises, owned by Carnival Corporation & plc, offers itineraries with voyages sailing throughout the Mediterranean, Far East, Middle East, Indian Ocean, Norwegian Fjords, Baltic & Russia, Transatlantic, North & South America and the Eastern & Western Caribbean.
Fleet Statistics Name Costa Atlantica Costa Classica Costa Deliziosa Costa Diadema Costa Fascinosa Costa Favolosa Costa Fortuna Costa Luminosa Costa Magica Costa Mediterranea Costa neoRiviera Costa neoRomantica Costa Pacifica Costa Serena Costa Victoria
Cruise Industry Profiles
2000 2,114 85,000 1991 1,308 53,000 2010 2,260 92,700 2014 3,724 132,500 2012 3,780 114,500 2011 3,780 114,500 2003 2,720 105,000 2009 2,260 92,700 2004 2,720 105,000 2003 2,114 86,000 1999 1,700 48,200 1993 1,356 53,000 2009 3,780 114,500 2007 3,780 114,500 1996 1,928 76,000
Costa Cruise Lines Scott Knutson, CTC ~ Vice President Sales & Marketing, Costa Cruises - North America A 31 year veteran of the travel industry, with 28 years in the cruise industry, Scott has spent his career working with the travel agency community. During a twenty year period he played an integral role in the sales organization that helped grow Carnival Cruise Lines into the world’s largest cruise line first as a Business Development Manager in Northern California followed by promotions to Regional Vice President of Sales in the Central and then Southeast Regions of the U.S. where he assumed additional responsibility spearheading New Business Development. In 2008 Scott was named Vice President of Sales for Costa Cruise Lines, North America and, in 2011, assumed additional responsibility for Marketing. He oversees all aspects of sales, marketing and distribution including Field Sales, Strategic Alliances, Sales Operations, Tour Operators, Incentive and Inside Sales. Headquartered in Hollywood, Florida, Scott resides in Lakewood Ranch, Florida with his wife Carol, daughter Kelsey, and sons Logan and Riley.
Ruben Perez ~ General Manager, Costa Cruises - North America Ruben Perez was named general manager of Costa Cruises North America in 2011, responsible for oversight of all sales and marketing functions at the cruise line’s Hollywood, Florida, office. Prior to that he held several managerial positions in the credit and collection and revenue management departments before being promoted to senior vice president of guest services in 2008. In that role, Perez oversaw the accounting, guest services, groups, special services, air/sea and guest relations departments. Perez has worked for Costa Cruises North America for 34 years, starting in 1983 in the accounting department while studying for his bachelor of science degree in professional administration at Barry University in Miami.”
Cruise Industry Profiles
Cunard Line 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.cunard.com Cunard Line, one of the world’s most recognized brand names with a classic British heritage, proudly continues a tradition of luxury cruising that began in 1840. With over 160 years of service, Cunard sets the standard of traditional British elegance, superb White Star Service, gourmet cuisine and sumptuous accommodations. Cunard Line, a unit of Carnival Corporation & plc, offers cruise vacations to some of the world’s most exciting destinations.
Fleet Statistics Name Queen Elizabeth Queen Mary 2 Queen Victoria
2010 2,092 90,400 2004 2,620 151,400 2007 2,014 90,000
Cruise Industry Profiles
Disney Cruise Line P.O. Box 10299 • Lake Buena Vista, FL 32830-0299 • Phone: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.disney.go.com
Since its launch in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Today, Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy. Three additional Disney ships are scheduled for delivery in 2021, 2022 and 2023.
Guests of Disney Cruise Line sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among other destinations. Disney’s private island in the Bahamas, Castaway Cay, is always a highlight for families sailing on Bahamian and Caribbean itineraries. The cruise line operates from its own specially designed cruise terminal in Port Canaveral, Florida, as well as from regional homeports around the world. Disney Cruise Line has earned more than 250 distinguished awards from the travel industry and media recognizing all aspects of the operation, from dining and entertainment, to youth activities and spa facilities.
Fleet Statistics Name Disney Dream Disney Fantasy Disney Magic Disney Wonder
2011 2012 1998 1999
4,000 128,000 4,000 128,000 2,400 83,000 2,400 83,000
Cruise Industry Profiles
Disney Cruise Line Anthony Connelly ~ President, New Vacation Operations and Disney Cruise Line Anthony leads several key growth businesses for Walt Disney Parks and Resorts, inspiring teams around the world to deliver Disney’s unrivaled brand of imagination and innovation. Based in Celebration, Florida, Anthony oversees Disney Cruise Line, Disney Vacation Club, Golden Oak, Adventures by Disney and Aulani, a Disney Resort & Spa. He began his Disney career in 1989 and is a respected Disney executive who is committed to driving innovation and business results. He has a wide-ranging background in strategic planning, finance, creative development and operations. At Disney Cruise Line, Anthony leads the entire award-winning business, including the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy cruise ships, as well as Castaway Cay (Disney’s private island in the Bahamas) and Disney’s Port Canaveral Cruise Terminal. Anthony will also lead the much-anticipated expansion of Disney’s cruise fleet, with the delivery of three new ships in 2021, 2022 and 2023, all of them showcasing the immersive family entertainment, enchanting storytelling and unparalleled service that only Disney can deliver. Since its launch in 1998, Disney Cruise Line has established itself as a leader in the family cruise industry, sailing from ports around the world on exhilarating itineraries to the Caribbean, Bahamas, Europe, Alaska, Hawaii and the Mexican Riviera, among others. Anthony also leads Disney Vacation Club, the company’s popular vacation-ownership program offering a portfolio of 14 themed resorts, from its newest property, Copper Creek Villas & Cabins at Disney’s Wilderness Lodge, to Aulani, a Disney Resort & Spa in Hawaii, to properties across Walt Disney World Resort, at Disneyland Resort and in Vero Beach, Florida and Hilton Head Island, South Carolina. Additionally, he oversees Golden Oak, the company’s luxury whole-ownership community of custom homes at Walt Disney World Resort, as well as Adventures by Disney, the company’s guided group travel business, which brings the world’s most magical destinations to life on nearly 40 itineraries across 30 countries. Before being named president of New Vacation Operations and Disney Cruise Line, Anthony served as executive vice president, Business Operations and Project Delivery for Walt Disney Imagineering. In this role, Anthony oversaw the development and strategic implementation of all Imagineering projects around the world from design to completion. His other previous roles include serving as senior vice president, Disney Cruise Line Operations, and senior vice president and Chief Financial Officer, Domestic Businesses, Walt Disney Parks and Resorts. Anthony has been actively involved in the state and local community, serving as chair of the Florida Chamber of Commerce Board of Directors. He also served on the boards of Enterprise Florida, Florida Justice Reform Institute, University of Central Florida Foundation, and Boys & Girls Clubs of Central Florida. Additionally, he was a member of Governor Rick Scott’s Economic Development transition team as well as a member of Florida Chief Financial Officer Jeff Atwater’s transition team. Anthony earned his bachelor’s degree from the University of Central Florida and his master of business administration from The Wharton School of the University of Pennsylvania.
Cruise Industry Profiles
Disney Cruise Line Russell Daya ~ Executive Director, Marine & Port Operations, Port Development & Itinerary Planning Russell provides operational direction and support to the Disney Cruise Line fleet for marine and port operations. His responsibilities also include worldwide port developments, itinerary and strategic planning. As part of his role he has responsibility to maintain current, and develop new government and port relationships worldwide. He previously spent five years located in the Disney Cruise Line office’s in London during the startup and stabilization period of that office, as Director of Marine, Port, Security Operations and Maritime Affairs. Russell is now positioned back in the Disney Cruise Line office’s in Celebration Florida He joined Disney Cruise Line in 1998 as the manager of Marine Operations. From 2002 to 2003, he served as Staff Captain onboard the Disney Magic and Disney Wonder cruise ships. Prior to joining Disney Cruise Line, Russell served for 7 years as a captain for Stena Line Cruise Ferries on various continental routes in Europe as part of his 38 years of maritime industry experience. He is a member of the Nautical Institute, a group dedicated to promoting and coordinating nautical studies and marine
Jim Urry ~ Vice President, Entertainment and Port Adventures As vice president of entertainment and port adventures for Disney Cruise Line, Jim Urry is responsible for the total onboard entertainment experience and age-specific activities for adults, families and children, and also shore excursions. In addition, he oversees all new design and product development in this realm. Currently Urry serves on the Disney Cruise Line Executive Steering Committee. He also serves as Execution Champion of the Disney Cruise Line Wellness Team. With more than 34 years of cruise entertainment experience, Urry joined Disney Cruise Line in September 1999 to launch the Disney Wonder as cruise director. He has been involved in the conception, creation and implementation of all shipboard entertainment and programming components for Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. Prior to joining Disney Cruise Line, Urry spent fifteen years as a cruise director for Royal Caribbean International (RCI), where he was responsible for the development and implementation of entertainment for the line. He was also part of the start-up team for five RCI ships. In addition, Urry has been a member of the British Equity Actors Association since 1975.
Arnaldo Zanonato ~ Senior Manager, Port Adventures As the Senior Manager, Port Adventures for Disney Cruise Line, Arnaldo Zanonato is responsible for the guest experience ashore by sourcing, developing and contracting shore excursions as well as the aquatics and recreation operation onboard the ships and on Disney’s private island, Castaway Cay. With more than 17 years in the hospitality and cruise industries, Arnaldo joined Disney Cruise Line in 2003 aboard the Disney Magic, where he held a variety of positions in Guest Services, before joining the Port Adventures team in 2007. He was part of the shipboard leadership team on several inaugural itineraries, before relocating to the USA in 2009 to support the shore side operation of the Port Adventures team, where he leads the research, development and operation of port adventures in destinations worldwide. Prior to joining Disney Cruise Line, Arnaldo worked in hospitality at Walt Disney World and in his native country of Brazil, before his first contract at sea working with Island Cruises. Arnaldo holds degrees in both Hotel Management and Accounting and is the current Chairman of the Shore Excursion Committee for the FCCA. Cruise Industry Profiles
Holland America Line 300 Elliot Avenue West • Seattle, WA 98119 • Phone: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com Holland America Line’s fleet of 15 ships offers more than 500 cruises to 415 ports in 98 countries, territories or dependencies. One- to 110-day itineraries visit all seven continents, with highlights including Antarctica, South America, Australia/New Zealand and Asia voyages; four annual Grand Voyages; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. The line currently has a new 2,650-guest ship, ms Nieuw Statendam, under construction at Fincantieri shipyard, with delivery scheduled for December 1, 2018.
Fleet Statistics Name ms Amsterdam ms Eurodam ms Koningsdam ms Maasdam ms Nieuw Amsterdam ms Noordam ms Oosterdam ms Prinsendam ms Rotterdam ms Statendam ms Veendam ms Volendam ms Westerdam 85,000 ms Zaandam ms Zulderdam
2000 1,380 61,000 2008 2,104 86,700 2016 2,650 99,500 1993 1,266 55,451 2010 2,106 86,700 2006 1,918 82,318 2003 1,918 81,769 1988 837 38,000 1997 1,316 62,000 1992 1,266 55,451 1996 1,266 55,451 1999 1,440 63,000 2004 1,848 2000 1,440 63,000 2002 1,848 85,000
Cruise Industry Profiles
Holland America Line Orlando Ashford ~ President As Holland America Line president, Orlando Ashford oversees sales, marketing, revenue management, deployment, itinerary planning, public relations, hotel operations and strategy. Before joining Holland America, Ashford was president of the Talent Business Segment of global consulting firm Mercer. Previously, he was senior vice president, chief human resources and communications officer of Mercer’s parent, Marsh & McLennan Companies. He held executive positions at the Coca-Cola Company and Motorola Inc. Ashford’s book, “Talentism,” examines how technology and human networks can bridge skills gaps, enhance business performance and improve society. Ashford is on the board of ITT Corp., Executive Leadership Council and Streetwise Partners. He holds bachelor’s and master’s degrees in Organizational Leadership and Industrial Technology from Purdue University.
Simon Douwes MM, MNI. ~ Sr. Director, Deployment & Itinerary Planning Simon Douwes is the Senior Director of Deployment and Itinerary Planning for Holland America Line, a subsidiary of the Carnival Corporation & plc. Appointed to this position in March 2002, he has the responsibility of researching, developing and implementing the deployment and itineraries for all vessels in the Holland America Line fleet. Douwes began his career at Holland America Line as a navigation officer in 1980, shortly after graduating from the Nautical Academy of Amsterdam. He steadily rose through the ranks and was promoted to Captain in 1993. He served as Captain on most of the Holland America Line ships between 1993 and 2002. Simon resides on the Kitsap Peninsula in Washington State with his wife Sharon and has two adult children. When not at work he enjoys competitive bicycle racing, appearing in master bicycle races in Washington State. Simon Douwes is a Master Mariner, a member of the Nautical Institute and served on the boards of the Seattle’s Children Theatre and the Kitsap Humane Society.
Cruise Industry Profiles
Holland America Group Lisa Banner ~ Manager, Shore Excursions Lisa first came to Princess Cruises as an intern from the University of Florida in 1998. After graduation, she worked in the Caribbean & Atlantic Shore Operations department for the next two and a half years before pursuing other career moves. She rejoined Princess in 2003 as a Logistics/Shore Excursion Coordinator and then became a Shore Excursion Specialist the following year. In 2008, Lisa was promoted to her current position as Manager of Shore Excursions before becoming part of the Holland America Group in 2014. She is responsible for overseeing the development, setup, daily operation, and continual assessment of tour programs in almost 70 ports throughout the Caribbean region for Holland America Line, Princess Cruises and Seabourn.
Donna Silvera-Barnett ~ Manager, Port Operations
Donna administers and coordinates all aspects of port operations for the Atlantics (Canada/East Coast USA) & Bermuda, North Caribbean, Eastern Mexico & Gulf Coast Ports for the Holland America Group â€“ serving Princess Cruises, Holland America Line and Seabourn, working closely with Port Agents, Local Port and Government Authorities and vendors to facilitate ship calls and itineraries. Donna joined Princess Cruises in 1999, having worked with the Shell Company (W.I.) Ltd and the hospitality/travel industry, including the resort hotels and British Airways. In addition to her love of travelling, Donna enjoys golf, gardening and the outdoors!
Heather Householder ~ Manager, Shore Excursions Heather Householder is Operations and Product Manager of Shore Excursions for Princess Cruises, Holland America Line, Seabourn and P & O Australia, all of which are part of Holland America Group. Her responsibilities include product development and operation management of California Coastal, Western Mexico, Panama Canal, and South America shore excursion programs. Heather joined Holland America in 2009 and quickly promoted into new roles. She has been in the HA Group Shore Excursion department for over 3 years and promoted into the Product Manager role in the
Mary-Ann M. Isinger ~ Manager, Port Operations Born in Vancouver, BC, Mary-Ann began her career in the shipping industry in 1982 and has been an active member of the shipping community throughout. She began her career working a variety of vessels including general cargo, lumber, container, parcel carriers and cruise vessels operations. Mary-Ann, has also worked with Pacific Marine Training Institute, British Columbia Institute of Technology and Canada Coast Guard, where she designed, developed and evaluated a number of programs which included Port Operations, Accounting, Ship Brokering and Chartering, Maritime Geography, Maritime Documentation International Trade and Ship Management. Mary-Ann joined Holland America in 2000 as Manager, Port Operations for Port Everglades and Vancouver. During her tenure, her positioned has expanded to include Western South America, Northern Europe, southern Caribbean, Port Everglades, Tampa and the west coast of Canada. Mary-Ann is currently assigned to the Northern European, Caribbean and Canadian Pacific Northwest regions.
Cruise Industry Profiles
Holland America Group Stein Kruse ~ Chief Executive Officer, Holland America Group Stein Kruse has been Chief Executive Officer of the Holland America Group since December 2013. In this capacity, he has full operating responsibility of Holland America Line, Princess Cruises, Seabourn and Holland America Princess Alaska Tours. He was president and chief executive officer of Holland America Line from 2004 to November 2013. Kruse joined Holland America Line in 1999 as senior vice president, fleet operations with overall responsibility for all Holland America Line’s operations. Kruse joined Holland America Line from “K” Line America, where he was senior vice president and chief financial officer. He also oversaw financial activities in seven U.S. subsidiary companies for the global Japanese shipping company and served on the company’s board of directors. Prior to that, Kruse held several executive positions in the cruise industry. He was executive vice president and chief operating officer for Radisson Seven Seas Cruises and president and CEO for Seven Seas Cruise Line. He is a former vice chairman of Cruise Lines International Association (CLIA) and presently serves as a director on the board of the United States Coast Guard Foundation and on the board of governors of the World Trade Center Seattle. Kruse, a native of Oslo, Norway, holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School’s Advanced Management Program.
Ellen Lynch ~ Senior Director, Shore Excursions Ellen Lynch is the Senior Director of Shore Excursions for Princess Cruises, Holland America Line, Seabourn and P & O Australia, all of which are all part of Holland America Group. Her responsibilities include management of over 8,000 unique shore excursions operated on over 40 cruise ships sailing across the globe. This worldwide scope covers over 600 ports, over 135 countries and all seven continents. Ellen leads the department’s product development, operations and strategic planning for the excursion team. Ellen is a 34 year cruise industry veteran. During her career, in addition to Holland America Group, she has held positions, both onboard and ashore, in the Hotel and Shore Excursion departments at Royal Caribbean International, Sitmar and Royal Cruise Line. Chris Martin ~ Director, Port Operations Chris Martin joined Holland America Line in January 2004 as Manager, Port Operations, administering all port-related matters worldwide for the fleet. Over the years, his responsibilities have included planning and coordination of ports and itineraries, overseeing environmental management aspects for the fleet, and acting as a direct liaison between Holland America Line and various regulatory agencies. Chris was promoted to Director, Port Operations in October 2009. With the formation of the Holland America Group in December 2014, he is now responsible for port operations for Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Prior to joining Holland America Line, Chris spent 9 years with Princess Cruises and Tours managing land-based divisions in Alaska and developing new port agency, shore operations, and port services for emerging destinations. Chris holds a Bachelor of Arts degree in Business from the University of Puget Sound and a Master of Science in Management Communication from the University of Portland. He currently resides in Seattle, Washington with his wife and three kids 50
Cruise Industry Profiles
Holland America Group Matthew T. Sams ~ Vice President, Caribbean Relations & Private Islands, Holland America Group Serving Princess Cruises, Holland America Line, Seabourn Cruise Line and P & O Austrailia Sams joined Carnival Cruise line in 1985. In June 1997, Sams was promoted to Vice President of Caribbean Relations for Holland America Line and is responsible for the interests with the various governmental and regulatory agencies with which the company is involved in the Caribbean, Latin America and Florida. He also is responsible for the overall operation of the company’s private island destination, Half Moon Cay, in the Bahamas. Based in Ft. Lauderdale, Florida, Sams is Holland America Line’s representative to the Florida-Caribbean Cruise Association, and is the current Vice Chairman of the Operations Committee. He and his wife Michelle, whom he met on a cruise to Alaska in 1979, reside on Ft. Lauderdale Beach.
Bill Sharp ~
Vice President - Port and Shore Operations
Bill Sharp is Vice President, Port and Shore Operations for the Holland America Group; representing the brands of Princess Cruises, Holland America Line, Seabourn and P&O Australia. He is responsible for overseeing worldwide port and shore operations for the combined fleet of ships representing all four brands. He reports directly to Paul Goodwin, Executive Vice President of Onboard Revenue, Port and Shore Operations. Sharp began his career with Holland America Line as Director of Port Operations in April 1996, bringing a strong background in port operations. Prior to Holland America Line Sharp held the position of Vice President of Operations at Southeast Stevedoring Corp. and Cruise Line Agencies of Alaska where he spent 16 years working throughout Alaska overseeing cruise and cargo port operations. Following Seabourn’s transition under Holland America Line in 2011, Sharp began to assume roles for both companies. His responsibilities included Fleet Security and Freight & Logistics in addition to Port Operations. In 2013 Sharp assumed his current position under the Holland America Group. Sharp has served on several industry working committees for the Northwest Cruise Association and Alaska Steamship Association, Friends of Maritime, Seattle and on the Advisory Board for Junior Achievement of Washington. He resides in Sammamish, Washington.
Elena Vlad ~
Director, Shorex Excursions, Product Development and Operations
Elena Vlad is the Director of Shorex Excursions, Product Development and Operations for Holland America Line, Princess Cruises and Seabourn, all of which are all part of Holland America Group. Her responsibilities include management of over 8,000 unique shore excursions operated on over 40 cruise ships sailing across the globe. This worldwide scope covers over 600 ports, over 135 countries and all seven continents. team.
Elena leads the department’s product development, operations, inventory and talent management
Elena has worked in the cruise industry since 1999. During her career, she has held different positions, both onboard as a Shorex Manager and Corporate Shorex Manager Trainer and shore side as a Product Manager and Director of
Cruise Industry Profiles
MSC Cruises (USA) Inc. 6750 North Andrews Avenue, Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruises.com
MSC Cruises is a division of Mediterranean Shipping Company (MSC), a privately-owned company with a longstanding history on the seas headed by Captain Gianluigi Aponte. In 1988, MSC Cruises was officially born. MSC Cruises combines a deep heritage at sea with an enthusiastic, young and motivated management team to present a company philosophy of “Innovation = Tradition.” MSC Cruises uniquely blends maritime traditions, culture and famous Mediterranean cuisine to deliver the ultimate cruise experience, while displaying a real commitment to the finest hospitality afloat. In essence, MSC Cruises has made true Italian service the heart of its business and its key point of differentiation in the cruise industry.
Fleet Statistics Name MSC Armonia MSC Divina MSC Fantasia MSC Lirica MSC Magnifica MSC Meraviglia MSC Musica MSC Opera MSC Orchestra MSC Poesia MSC Preziosa MSC Sinfonia MSC Splendida
2004 2012 2008 2003 2010 2017 2006 2004 2007 2008 2013 2002 2009
2,087 58,600 3,502 139,400 3,274 133,500 2,069 58,600 2,518 92,400 4,500 171,500 2,550 89,600 2,055 58,600 2,550 89,600 2,550 92,400 3,959 139,400 1,566 58,625 3,274 133,500
Cruise Industry Profiles
MSC Cruises (USA) Inc. Hans Hesselberg ~ Sr. Vice President, Hotel Operations In this role, Hesselberg will be responsible for overall vessel operation including product delivery and shipboard services on MSC Cruises ships operating in the Caribbean. Before joining MSC Cruises, Hesselberg served in a number of senior-level operations roles, most recently as the head of hotel operations for Costa Cruise Lines based in the Genoa, Italy, head office. Prior to that, he was VP, operations for the Americas for Costa. He joined Costa from American Hawaii Cruises where he served as VP of hotel operations.
Albino di Lorenzo ~ Vice President, Cruise Operations Albino began his career with MSC Cruises as O.B. Revenue Manager in 2007. In 2008, he moved to the United States as the Operations Manager for the USA Office and later became the Director of the Department.
Promoted to Vice President in 2013, he currently oversees the cruise and hotel operations for North America, which includes a dedicated team in charge of Passenger Services, Cruise Operations, On Board Events, Ground Services and Pre/Post Cruise Packages. He also works in close contact with Port and Marine Operations worldwide to develop new and different itineraries for the North American sailings.
Valentina Pietropaolo ~ Manager, Shore Excursions Valentina began her career with MSC Cruises in 2010 when she joined the MSC USA Office team as a Shore Excursions Coordinator. Promoted to Shore Excursions Product Manager in 2013, she is currently responsible for overseeing the entire Caribbean program, including defining tours in program and tour operations for all ports called during the Caribbean / North American Season. Originally from Naples (Italy), Valentina moved to the United States and lives now in Fort Lauderdale. She is fluent in Italian, English, French and Spanish.
Gianluca Suprani ~ Head of Global Port Development & Shore Activities Gianluca Suprani is MSC Cruises Head of Global Port Development & Shore Activities, as well as member of the CLIA Global Port & Destinations Committee. Mr Suprani leads MSC Cruises’ strategic engagement with the ports community through the establishment of shore excursions, shore activities and port development initiatives, while heading over 200 employees ashore and on-board. His cruising career took off at Costa Cruises in 1994 where he began in Italy, then worked in Miami, the Caribbean and finally settled as a Costa representative in Havana, Cuba. After leaving Costa Cruises in 1998, he remained in Cuba as Managing Director of Silares Terminales Caribe, operator of the cruise terminal in Havana and Santiago de Cuba. Following Cuba, his professional experience continued in Madrid with tour operator Pullmantur, where he became Director of Port Operations, Shore Excursions and Bunker. As a member of Pullmantur’s Executive Committee, Mr. Suprani was involved in several innovative South American itinerary projects. In 2010, he joined MSC Cruises as Corporate Shore Excursion Manager. At MSC Cruises, he is spear-heading the creation of the marine reserve and mega-destination Ocean Cay in the Bahamas; he also led major destinations research initiatives and continues to establish efficient ground operations. He aims to continue growing MSC’s leadership for all shore operations. 54
Cruise Industry Profiles
MSC Cruises (USA) Inc. Richard E. Sasso ~ Chairman, MSC Cruises USA Richard E. Sasso, chairman of MSC Cruises USA, has been a popular and well-respected figure in the cruise industry for more than 45 years and involved in the travel industry for 49 years. After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior management team that launched Celebrity Cruises in 1990. He served as president of that line from 1995 to 2002 and was instrumental in establishing it as a top premium cruise line. Sasso was named president of MSC Cruises USA in April 2004. Since then, he has effectively positioned MSC Cruises for growth in the North American market and in November 2013, MSC Cruises debuted one of its most dazzling vessels, MSC Divina, to PortMiami. In August 2016, Sasso assumed the role of Chairman of MSC Cruises USA. Backed by one of the world’s largest container shipping companies, MSC Cruises has emerged as a fast-rising star, winning multiple industry awards over the years for its world-class entertainment, unique itineraries and authentic international cuisine. MSC Cruises is the largest privately owned cruise line in the world with a fleet of 13 cruise ships. It is also the fastest growing cruise lines in the industry – growing 800 percent in capacity between 2004 and 2014. In June 2017, the launch of MSC Meraviglia kicked off MSC Cruises’ nearly $10 billion investment plan and was the first of 11 new next-generation smart ships coming into service between 2017 and 2026. In 1999, Sasso was named “Cruise Industry Executive of the Year” by a leading travel industry trade magazine. In 2011, he received the coveted “Hall of Fame” recognition from Cruise Lines International Association (CLIA) for his many efforts and accomplishments that have led to significant contributions in the growth of cruise vacations. Over the years, he has served as chairman of both CLIA and the Florida-Caribbean Cruise Association (FCCA) as well as chairman of CLIA’s Marketing Committee. Sasso recently published UnselfishWorld, a book based on his philosophy of encouraging ourselves and others to be the most unselfish individuals we can be. Sasso lives in Ocean Ridge, Fla., with his wife of 45 years, Carmen.
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. 7665 Corporate Center Drive • Miami, FL 33126 • Phone: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com Norwegian Cruise Line boasts a long history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which has revolutionized the industry by allowing guests more freedom and flexibility. Today, Norwegian invites consumers to “Cruise Like a Norwegian” on one of its 16 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed cruise vacation on some of the newest and most contemporary ships at sea.
Headquartered in Miami, Norwegian, sails to popular destinations worldwide, like Alaska, Bahamas & Florida, Bermuda, Caribbean, Europe, Asia and Hawaii.
Fleet Statistics Name Norwegian Breakaway Norwegian Dawn Norwegian Epic Norwegian Escape Norwegian Gem Norwegian Getaway Norwegian Jade Norwegian Jewel Norwegian Joy Norwegian Pearl Norwegian Sky Norwegian Spirit Norwegian Star Norwegian Sun Pride of America
2013 2002 2010 2015 2007 2014 2006 2005 2017 2006 1999 1998 2001 2001 2005
3,963 146,600 2,240 91,740 4,200 153,000 4,500 164,600 2,394 93,000 3,963 146,600 2,376 92,000 2,384 92,000 3,883 167,000 2,394 93,000 2,002 77,104 1,966 77,000 2,200 91,000 2,002 77,104 1,900 81,000
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. Christine Manjencic ~ Vice President, Destination Services Operations Christine Manjencic is Vice President of Destination Services Operation. Manjencic is responsible for all operations of Shore Excursions, Land Programs, Hotel Programs and sales of shore Excursions on Groups and Charters for all 3 Brands of Norwegian, Oceania and Regent Seven Seas Cruises. Manjencic joined Oceania Cruises in 2004 as Destination Services Manager on board the company’s 2nd vessel MS Insignia. After spending 5 years opening up new destinations and vessels for Oceania she moved to Oceania Headquarters in Miami and has been promoted to subsequent positions including Land Operations Manager, Director and Sr Director of Product Development focusing and developing the company’s extensive Land Programs. Manjencic has been involved in the Cruise industry for more than 23 years, starting at a young age of 20 years old on her very first cruise ship of Sun Line Cruises. Starting in the Cruise Office and venturing into Shore Excursion Christine has travelled every cruising destination. She resides in Cutler Bay with her husband whom she met onboard Oceania and their 6 year old son.
Jennifer Marmanillo ~ Director, Itinerary Planning Jennifer Marmanillo joined Norwegian Cruise Line in August 2001. Currently, as Director, Itinerary Planning, Jennifer is responsible for itinerary design and implementation, port research and ship schedules. Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-Product Development and Land Services departments at Norwegian. Jennifer holds Bachelors in Hospitality Management from Florida International University.
Steve Moeller ~ Vice President, Commercial Development Steve Moeller is Vice President of Commercial Development for Norwegian Cruise Line Holdings. He was appointed to this position in February, 2015. Moeller is responsible for all Commercial activities which are relative to Port and Destination Services for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises). This includes the appointment of the Tour Operators, Ground Operators and Port Agents in more than 480 destinations worldwide, along with maintaining the relationship of said Operators and Agents, as well as negotiating new Port Agreements in many of the destinations that NCLH vessels call into. Moeller joined Regent Seven Seas Cruises in 2003 in the Finance Department and joined Prestige Cruise Holdings after the acquisition of Regent Seven Seas Cruises by Oceania Cruises in 2008. He remained in the Finance Department until he was promoted to Vice President Port and Destination Services in 2011. He later joined Norwegian Cruise Line Holdings after the acquisition of Prestige. Moeller has been involved in the Cruise industry for more than 30 years, starting in the Accounting Department for Norwegian Cruise Lines and holding various other Finance positions for Cunard Lines and American Classic Voyages over the years, until making it back to Norwegian. Moeller earned his Bachelor’s Degree from Barry University. He resides in Miami Beach and has one daughter. 58
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. Mario Parodi ~ Vice President, Port Operations & Itinerary Planning Born and raised in Genova, Italy, Mario graduated at the local Nautical Institute San Giorgio in 1985.He started his maritime career as a Sergeant for the Italian Navy before becoming a Deck Officer on Ocean Going Cargo and Cruise vessels. After his days at sea, he managed Port Operations for Evergreen in the port of Genova Voltri, Italy before moving to Florida in 1997. In the U.S. he worked as Office Manager for Direct Ship Supply in Fort Lauderdale, Agent Repair and Maintenance at Carnival Cruise Lines in Miami and spent 8 years as a Port Agent for commercial and cruise ships at Eller & Co in Port Everglades. Mario joined Prestige Cruise Holdings in 2008. In March 2015 he was appointed Vice President Port Operations & Itinerary Planning for Norwegian Cruise Lines Holdings.Currently Mario is responsible for preparing worldwide itineraries and port operations for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Capt. Luigi Razeto ~ Senior Vice President Marine Operations Born in Genova Italy, Captain Razeto grew up in Camogli a small fisherman village that since the year 1780 is hosting one of the oldest nautical academies in Europe and probably in the world. Captain Razeto graduated from that Academy in 1984. After Graduation he started immediately his seagoing career sailing mostly with Costa Cruise Lines alternating some contracts with Navigazione Alta Italia on board the owned SAHT (Salvage Anchor Handling Towing) Vessels. During his seagoing career Captain Razeto covered different deck department positions up to Second in Command. In 1998 he started his shore side career covering different assignments, including: Manager Marine/Port Operation/Safety at Martinoli Ship Management SAM, Safety and Quality Superintendent at Costa Cruise Lines, SMS and Quality Assurance Director at Carnival Cruise Lines, VP Nautical Operation & Compliance at Prestige Cruise Holdings. Captain Razeto is now the Senior Vice President Marine Operations at Norwegian Cruise Line Holdings and is in charge of Marine Safety, Environmental Protection, Public Health, Medical Policies, Nautical Operations, Surveillance and Security, and Global Fuel procurement for the managed brands (NCL, NCL America, Oceania Cruises and Regent Seven Seas Cruises) along with responsibility over the NCL owned island of Great Stirrup Cay in the Bahamas â€“ Berry islands. Captain Razeto is a reservist of the Italian Coast Guard (a branch of the Italian Navy) honorably discharged with the rank of Sergeant Major.
Norwegian Cruise Line Holdings Frank J. Del Rio ~ President and Chief Executive Officer, Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of NASDAQ 100 company Norwegian Cruise Line Holdings Ltd., comprised of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Del Rio assumed this role in January 2015. Under his leadership, Norwegian Cruise Line Holdings has grown to a fleet of 25 ships and has achieved significant milestones, including double digit annual revenue and adjusted EPS growth; launching the first sailings to Cuba from an established North American cruise brand; and the successful introduction of new vessels for each of the Company’s three brands, including the company’s first ship customized and dedicated for the Chinese market. The Company also has firm orders for seven additional cruise ships to be delivered from 2018 through 2025. Del Rio was previously chairman and CEO for Prestige Cruise Holdings, Inc., the parent company operating both Oceania Cruises and Regent Seven Seas Cruises. Del Rio founded Oceania Cruises in 2002, and in doing so, created a new “upper premium” segment of the cruise industry. Under his leadership the line has grown from a fledgling start-up with one 684-passenger ship to a dominant player in the upscale cruise market with 6 ships totaling 5300 berths, including the addition of two highly acclaimed 1,250-passenger sister ships, Marina and Riviera. With Del Rio at the helm, Oceania Cruises quickly became widely recognized for offering the finest cuisine at sea, outstanding personalized service and award-winning itineraries all at an extraordinary value. Under Del Rio’s direction, Prestige Cruise Holdings acquired luxury cruise operator Regent Seven Seas Cruises in 2008 from the Carlson Company and quickly completed a turnaround which positioned Regent Seven Seas Cruises as the market leader. Del Rio, who was born in Havana, Cuba and emigrated to the United States in 1961 at age 6, earned his bachelor’s degree in accounting from the University of Florida and is a Certified Public Accountant. He and his wife, Marcia, have two children and four grandchildren and live in Coral Gables, Florida.
Carl Robie ~ Senior Vice President & CPO Supply Chain Management Carl Robie is the Sr. Vice President of Supply Chain and Logistics Management for Norwegian Cruise Line Holdings Ltd. Reporting to the CEO, Robie is responsible for all supply chain activities supporting Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Robie joined Norwegian Cruise Line Holdings Ltd. as of April 2016. He has held Sr. Management positions previously in the cruise industry, and most recently was a senior supply chain leader in the restaurant industry. Robie has been involved in the cruise, hospitality, and restaurant industry for over 25 years holding Sr. Management positions at TGI Fridays, Carlson Companies, Disney Cruise Line, Crystal Cruises, and Royal Viking Line.
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. Andrew Stuart ~ President and Chief Executive Officer, Norwegian Cruise Line Andy Stuart is President and Chief Executive Officer for Norwegian Cruise Line, appointed to this position in September 2016. In this role, he is responsible for ensuring that Norwegian excels in every facet and that the company continues to produce industry leading financial results, while bringing new ideas and ways of doing business that improve guest satisfaction and team member involvement. A 29-year company veteran, Stuart has been instrumental in building the Norwegian brand and strengthening relationships with travel partners. He most recently served as President and Chief Operating Officer and, prior to that, Executive Vice President of Global Sales and Passenger Services, where his primary objective focused on ensuring Norwegian continued to enhance and strengthen its relationships with travel partners as its primary distribution system. He had recently announced a 40 percent increase in the overall sales team for Norwegian to promote the long-term success of its valued travel partners. He introduced Partners First in 2011, the company’s corporate philosophy of always putting its travel partners first in three key areas: investment in long-term travel partner success; a complete focus on being easy to do business with; and a commitment to travel partners on direct business. He also served as Chief Product Officer, responsible for delivery of the Freestyle Cruising product across the Norwegian fleet, ensuring that it provided exceptional value and quality for guests and was consistent with the marketing and brand positioning of the company. Stuart joined Norwegian in 1988 and served as the company’s Sales and Marketing Director in the United Kingdom until December 1996. He was named Vice president of sales planning and relocated to the company’s Miami headquarters in January 1997. He was promoted to senior vice president of passenger services in 1998, and in 1999, named senior vice president of Norwegian sales. In 2000, he was promoted to senior vice president of marketing and sales. In 2003, Stuart was named executive vice president of marketing, sales and passenger services. Originally from the United Kingdom, Stuart has a bachelor’s of science degree from Bournemouth University. He has previously served as Chairman of the Cruise Lines International Association. He is an active participant on social media and can be found @nclandy on Twitter.
Oceania Cruises 7300 Corporate Center Drive â€˘ Miami, FL 33126 Website: www.oceaniacruises.com When it launched in 2003, Oceania Cruises created an entirely new segment of cruising, with elegant mid-size ships, destination-rich itineraries, luxurious accommodations, world-class cuisine and exceptional anticipatory service, all at an extraordinary value. Today, Oceania Cruises visits more than 330 ports around the globe on six award-winning ships that provide guests the opportunity to enjoy an MS Marina intimate, refined and casually elegant travel experience. The leader in destination cruising, Oceania Cruisesâ€™ distinctive itineraries call on the perfect mix of must-see marquee, boutique and off-the-beaten-path ports. Multiple overnight calls afford an in-depth, enriching destination experience and allow travelers to immerse themselves in the cuisine, culture and history of the ports visited.
Fleet Statistics Name MS Insignia MS Marina MS Nautica MS Regatta MS Riviera MS Sirena
Cruise Industry Profiles
Year Built 1998 2011 2000 1998 2011 1999
Pax 824 1,250 824 824 1,250 824
Tonnage 30,277 66,084 30,277 30,277 66,084 30,277
Love for natureâ€Śis love for Belize
Tourists know it as Belize but discover it to be an amazing Jewel! Petite in size, but gigantic in its natural attributes; with the longest barrier reef in the Western Hemisphere, an expanse of tropical rainforests, numerous waterfalls, rivers, caves and white sandy beaches awashed by azure waters, it is ideal for nature lovers. Be inspired as you enjoy natureâ€™s bounty at its best. Belize a place where you can simply BE.
Travelbelize.org | Belizetourismboard.org | Toll Free 1-800-624-0686
P&O Cruises Richmond House, Terminus Terrace • Southampton SO14 3PN, UK Website: www.pocruises.com If you want your holiday to be extraordinary, you’ve come to the right place. Choose P&O Cruises, where the extraordinary happens every day. Imagine awaking to a new view each morning; enjoying service unlike anything on land; visiting more beautiful and vibrant places in one holiday than most people see in years; dining in exclusive restaurants; doing what you want, when you want. You can enjoy a spontaneous modern holiday. Or you can experience cruising with all the traditions. P&O’s quality of service and attention to detail let you experience a world that is both carefree and tailored to you.
You can explore the world with P&O at the same time as experiencing the very best of British heritage on board P&O’s fleet of eight ships offering something for everyone—from large ships to something modest in size, and from family-friendly to exclusively for adults.
Fleet Statistics Name Adonia Arcadia Aurora Azura Britannia Oceana Oriana Ventura
Year Built 2001 2004 2000 2010 2015 2000 1995 2008
Pax 688 1,800 1,840 3,096 4324 2,020 1,810 3,092
Tonnage 30,000 85,000 76,000 116,000 141,000 77,000 69,000 113,000
Cruise Industry Profiles
Princess Cruises 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com One of the best-known names in cruising, Princess Cruises first set sail in 1965 with a single ship cruising to Mexico. Today, the line has grown to a fleet of 17 modern ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities, all provided in an environment of exceptional customer service. A recognized leader in worldwide cruising that has introduced features and programs from affordable Majestic Princess balconies to 24-hour dining and choice dining venues, Princess travels to destinations around the globe including Alaska, Caribbean, Panama Canal, Mexican Riviera, Europe, South America, Australia/New Zealand, South Pacific, Hawaii, Tahiti/French Polynesia, Asia, Africa, India, Canada/New England and world cruises.
Fleet Statistics Name Caribbean Princess Coral Princess Crown Princess Diamond Princess Emerald Princess Golden Princess Grand Princess Island Princess Majestic Princess Pacific Princess Regal Princess Royal Princess Ruby Princess Sapphire Princess Sea Princess Star Princess Sun Princess
Cruise Industry Profiles
2004 3,080 113,000 2002 1,950 88,000 2006 3,080 113,000 2004 2,670 116,000 2007 3,080 113,000 2001 2,600 109,000 1998 2,600 109,000 2003 1,970 88,000 2017 3,560 144,000 1999 670 20,000 2014 3,600 141,000 2013 3,600 141,000 2008 3,763 113,000 2004 2,670 113,000 1998 1,950 77,000 2002 2,600 109,000 1995 1,950 77,000
Princess Cruises Deanna Austin ~ Senior Vice President, Commercial Planning As Senior Vice President, Commercial Planning, Deanna leads the development of fleet deployment, working to offer the most competitive itineraries to optimize the commercial appeal and prices paid for a Princess cruise. She also manages Market Planning, including strategic pricing, sales policies, and competitive analysis. As the head of Commercial Planning, she oversees all pricing initiatives, promotional programs, and inventory control. She has launched a number of new itineraries and deployments for Princess, including our first journey to Antarctica and the first mega-ship to sail in Asia. Recently, she played an integral part in Princess’ Asia strategy, to open new Asia markets and develop new home ports in Japan, China and the rest of Asia. Deanna holds an MBA from California State University-Northridge, and a BA degree in marketing with a minor in French from the University of Utah. She and her family live in Southern California. Deanna joined Princess’ Market Planning department in 1987 and was named to her current position in 2014.
Crystal Morgan ~ Director, Deployment Planning As the Director of Deployment Planning for Princess Cruises, Crystal is responsible for the strategic deployment and itinerary planning for Princess Cruises’ fleet of 18 vessels. In this role, Crystal calls on over 20 years of cruise industry experience including 8 years as an onboard Shore Excursion Manager. Prior to joining the Deployment Planning department, Crystal worked within Princess’ Shore Operations group planning worldwide Shore Excursion and Logistics programs. Crystal holds a Bachelor’s degree in Business Management.
Jan Swartz ~ Group President, Princess Cruises and Carnival Australia Jan Swartz was appointed group president of Princess Cruises and Carnival Australia in December 2016, after having served in a number of leadership roles with the company including president of Princess Cruises since November 2013. Most recently, Jan served as executive vice president overseeing sales, marketing and customer service operations. Jan joined the company in 2001 as vice president of strategy and business development, but she has worked with Princess since 1997, first as an outside management consultant with the prestigious Bain & Company. She holds a MBA from Harvard Business School and a BA in Economics and English from the University of Virginia. Jan and her husband live in the Los Angeles area with their two children.
Cruise Industry Profiles
Pullmantur Cruises Calle de la Mahonia, 2, 28043 â€˘ Madrid, Spain â€˘ Tel: +34 902 09 55 12 Website: www.pullmantur.es With a history of over 40 years, Pullmantur is a hospitality group offering products in Europe and Latin America. The group is comprised of the following business units: cruises, tour operations, land circuits and city tours, MICE, regular and charter airline, and a retail network of travel agencies. Pullmantur, a leading company in Spain, offers vacation cruises onboard its modern fleet of ships, with a daily capacity of more than 12,000 passengers. As a MS Monarch tour operator, the company offers vacation packages to the Caribbean and land circuits in Europe and Africa. The group also runs Pullmantur Air with a fleet of four Boeing 747- 400 planes operating regular and charter flights to the Caribbean, and sub-charters to third parties, transporting half a million passengers a year. In its retail division, it integrates Nautalia Viajes with more than 200 points of sale in Spain. The group, headquartered in Madrid, employs over 7,000 professionals and has business delegations in Brazil and France and commercial offices in Mexico and Portugal. The company currently generates more than 65 percent of its business in international markets and is the holiday choice for more than one million travelers per year worldwide.
Fleet Statistics Name MV Horizon MS Monarch MS Sovereign MV Zenith
Year Built 1990 1991 1988 1992
Pax 1,828 2,744 2,852 1,828
Tonnage 47,427 73,192 73,192 47,413
Cruise Industry Profiles
AT T R A C T I O N S
IF BIGGER IS BETTER THEN CONSIDER US THE BEST. Why do some of the world’s biggest ships now home port at Port Canaveral? We’re the closest port to Orlando and its 66 million annual visitors, which helps our home-ported ships book more sailings and experience 100+ percent capacities. We recently invested $200 million in new construction and renovations, and now our cruise terminals are models for the industry. Finally, we’re part of an amazing vacation destination all by itself. Our passengers are attracted by our friendly beaches, abundant wildlife, affordable accommodations and spectacular rocket launches from nearby Kennedy Space Center.
Explore the business opportunities and secure your future cruise ship berth at Port Canaveral. Learn more by contacting our Business Development Team at 321.783.7831 Ext 251. | www.PortCanaveral.com
Regent Seven Seas Cruises 7300 Corporate Center Drive • Miami, FL 33126 Website: www.rssc.com
Seven Seas Explorer
Regent Seven Seas Cruises® offers voyages to more than 250 ports around the continents, with luxury vessels designed for guests numbering in the hundreds, rather than the thousands. The ambiance on board is personal, individual and accommodating, and all ships share certain distinctions in accommodations, service, dining and amenities that elevate them to the lofty vantage point of an enviable six stars. From extended leisurely voyages with long, rejuvenating days at sea, to cruises that explore one coveted region of the world in depth, the ships of Regent Seven Seas Cruises® are the most luxurious way to explore.
Fleet Statistics Name Seven Seas Explorer Seven Seas Mariner Seven Seas Navigator Seven Seas Voyager
Year Built 2016 2001 1999 2003
Pax 750 700 490 700
54,000 48,075 28,550 42,363
Cruise Industry Profiles
Regent Seven Seas Cruises Jason M. Montague ~ President & Chief Executive Officer Jason Montague is president and chief executive officers for Regent Seven Seas Cruises®. He was appointed to this position in September 2016. In this role, Montague is responsible for marketing, sales, revenue management, passenger services along with oversight of itinerary development and the onboard product for Regent Seven Seas Cruises®. Previously, Montague served as president and chief operating officer for Oceania Cruises and Regent Seven Seas Cruises® where he successfully oversaw the launch of Sirena for Oceania Cruises and Seven Seas Explorer, the most luxurious ship ever built, for the Regent Seven Seas Cruises® brand. Prior to that, he served as Executive Vice President and Chief Integration Officer for Norwegian Cruise Line Holdings Ltd during the acquisition of Prestige Cruise Holdings, Inc. Before the acquisition by Norwegian Cruise Line Holdings, he served as Chief Financial Officer and Executive Vice President for Prestige Cruise Holdings, the parent company for both Oceania Cruises and Regent Seven Seas Cruises®. During his twelve year tenure at Prestige Cruise Holdings, he helped build the business plan for the launch of Oceania Cruises in 2002, including oversight for the purchase of its initial three R-class vessels; was involved with the equity investment by Apollo Management and acquisition of Regent Seven Seas Cruises®; and drove financing and delivery of Oceania Cruises’ new builds Marina and Riviera and the 2014 acquisition by Norwegian Cruise Line Holdings. Prior to joining Oceania Cruises, Montague operated a successful consulting practice focused on strategic planning and development of small to medium-sized companies. Previously, he held the position of Vice President Finance for Alton Entertainment Corporation, a brand equity marketer that was majority owned by the Interpublic Group of Companies. Montague holds a BA in Accounting from the University of Miami.
Cruise Industry Profiles
THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. Weâ€™re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, weâ€™re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes. Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit porteverglades.net or call 800-421-0188.
Royal Caribbean Cruises Ltd. 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 327-6700 • Fax: (305) 374-7354 Website: www.royalcaribbean.com Royal Caribbean International provides a world-class vacation experience with a wide range of signature onboard amenities, entertainment, and award-winning family programming. The cruise line has more than a 40-year history of giving guests the Royal Advantage: innovative cruise ships, exciting itineraries to popular destinations, and world-renowned friendly and engaging Gold Anchor Service.
Oviation of the Seas through a 50 percent joint venture with TUI AG.
Royal Caribbean International is part of Royal Caribbean Cruises Ltd., a global cruise vacation company that also operates Celebrity Cruises, Azamara Club Cruises, Pullmantur, as well as TUI Cruises
Fleet Statistics Name Adventure of the Seas Allure of the Seas Anthem of the Seas Brilliance of the Seas Empress of the Seas Enchantment of the Seas Explorer of the Seas Freedom of the Seas Grandeur of the Seas Independence of the Seas Jewel of the Seas Legend of the Seas Liberty of the Seas Majesty of the Seas Mariner of the Seas Navigator of the Seas Oasis of the Seas Oviation of the Seas Quantum of the Seas Radiance of the Seas Rhapsody of the Seas Serenade of the Seas Vision of the Seas Voyager of the Seas 74
Cruise Industry Profiles
2001 2010 2015 2002 1990 1997 2000 2006 1996 2008 2004 1995 2007 1992 2003 2002 2009 2016 2014 2001 1997 2003 1998 1999
3,114 138,000 5,400 220,000 4,905 167,800 2,501 90,090 1,850 48,563 1,950 74,000 3,114 138,000 3,600 158,000 1,950 74,000 3,600 158,000 2,501 90,090 1,800 69,130 3,600 158,000 2,350 73,941 3,114 142,000 3,114 138,000 5,400 220,000 4,905 167,800 4,905 167,800 2,501 90,090 2,000 78,491 2,501 90,090 2,435 78,491 3,114 138,000
Vina A. Adams ~ Senior Manager, Procurement Food & Beverage Vina Joined RCL in 1998 and has served in many areas of F&B Procurement. Vina along with her team manages Meat and Seafood, Fresh Produce, Coffee, Tea, Soda, Water, Groceries, & Alcoholic Beverages. Vinaâ€™s recent promotion has broadened her responsibilities to include Fleet Services. Vina also serves the Florida-Caribbean Cruise Association in developing local sourcing in the Caribbean & Americas. Vina has a passion for wine and recently completed her WSET Level 2 at Johnson & Whales and is currently pursuing her CSW.
Christopher S. Allen ~ Vice President, Global Deployment & Itinerary Planning Planning Christopher Allen is the Vice President of Deployment & Itinerary Planning for Royal Caribbean International, Celebrity Cruises, and assists with Azamara Club Cruises. Christopher has been involved with Deployment and Itinerary Planning since early 2007 and has had the pleasure of partnering with many destinations within FCCA and globally. Christopher joined Royal Caribbean in 1997 and prior to his current role has held the position of Manager for Revenue Management as well as Director of Revenue Planning & Analysis. Prior to joining Royal Caribbean, Christopher held several roles in the commercial real estate field in Washington, D.C. Christopher grew up in the Washington, D.C. metropolitan area and holds an undergraduate degree in Political Science from Rollins College and an MBA from Crummer Graduate School of Business at Rollins College. Christopher and his wife and his triplet sons live in Miami, Florida.
Tom Anderson ~ Director, Global Product Development Tom Anderson is the Director of Global Product Development for Royal Caribbean International. He has been a part of the cruising industry since 1983, starting his career in the United States Navy and subsequently working for several cruise lines managing on board revenue as well as shore excursions. Tom helped launch Destination Florida, and also became a partner in Destination Canada/New England, which was purchased by Intercruises in 2008. Tom returned to his cruise line roots to work with the Global Tour Operations Team at Royal Caribbean International overseeing the unique tour programs for all three brands; Royal Caribbean, Celebrity and Azamara Club Cruises. Tom is originally from Philadelphia, Pennsylvania and earned a Business degree and a Design degree from the University of Colorado/Boulder and now resides in Miami, Florida.
Melissa De La Cruz ~ Account Manager, Product Development Global Tour Operations Melissa began her career with Royal Caribbean Cruises Ltd in 2008 when she joined the Global Tour Operations Department. Melissa has held several positions within the GTO department. For the past several years, Melissa was instrumental in the development of shore excursions and special events in Northern Europe. In her current role Melissa oversees the product development of shore excursion offerings in the Eastern & Southern Caribbean. She provides strong thought processes and synergy to the GTO Product Development Management Team.
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Richard D. Fain ~ Chairman & CEO Richard D. Fain serves as Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd. (NYSE: RCL). More than five million guests sail each year aboard the company’s cruise lines -- Royal Caribbean International, Celebrity Cruises, Azamara Club Cruises, Pullmantur, CDF Croisières de France, and the joint venture company TUI Cruises. The company’s 44 ships sail to nearly 500 ports on all seven continents. Fain became the cruise line company’s chairman and CEO in 1988, and has guided its growth to its current place on the S&P 500, as well as its listing by the Ethisphere Institute as a 2016 World’s Most Ethical Company. Fain is chair-elect of the University of Miami Board of Trustees, and serves on the board of the Posse Foundation and the executive committee of the World Travel and Tourism Council. He has been recognized with the Federal Maritime Commission’s Earth Day Award, the Travel Weekly Lifetime Achievement Award, the South Florida Business Journal Ultimate CEO Award, the Ellis Island Medal of Honor, and membership in the South Florida Business Hall of Fame. The French government honored Fain as a Chevalier de la Legion d’Honneur, while the Finnish government named him a Commander, First Class, of the Order of the Lion. Fain holds a B.S. degree in economics from the University of California at Berkeley and an M.B.A. from the Wharton School of Business at the University of Pennsylvania. Fain and his wife, Colleen, have four children and six extraordinary grandchildren.
Adam M. Goldstein ~ President & COO Adam Goldstein was named President & COO of Royal Caribbean Cruises Ltd. in 2014. Goldstein oversees the corporation’s shared services portfolio including HR, IT, Safety & Environment, Supply Chain Management, Corporate Communications, Government Relations, Commercial Development, Risk Management and Destination Relations. Goldstein currently serves as Chair of the Florida-Caribbean Cruise Association (FCCA). In 2015/2016, he served as Chair of the Board of Directors of Cruise Lines International Association, or CLIA. Previously, Goldstein served as the National Chair of the Travel Industry Association of America (now U.S. Travel Association) in 2001 and has been inducted into the Travel Industry Hall of Leaders. He also serves on the Energy Security Leadership Council, a leadership affiliate of Securing America’s Future Energy (SAFE) in Washington D.C. Goldstein graduated with honors from Princeton University. He also has a law degree from Harvard University and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France.
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Federico Gonzalez-Denton ~ Associate Vice President, Government & Community Relations, Latin America & the Caribbean Federico Gonzalez-Denton is responsible for directing RCL’s policies and objectives involving matters of government and community relations in the Caribbean and Latin American regions. His responsibilities include analyzing proposed legislative actions to determine the potential impact on the organization and develops RCL’s positions for the Caribbean and Latin American regions. Federico has been responsible for legal and government relations at international, federal and state levels and has directed legal and/or government relations departments in organizations such as AARP and Wal-Mart. In addition to his government relations work he is a licensed attorney specialized in the maritime/ admiralty field having worked in well respected maritime law firms in San Juan, Puerto Rico and New Orleans, Louisiana representing clients such as Chiquita Brands and Cargill. He earned a B.A. degree in Political Sciences from the University of Puerto Rico, a J.D. degree from the Inter-American University and a LL.M. in Maritime Law from Tulane University and he is admitted to practice before the U.S. Court of International Trade, the U.S. Court of Appeals for the First Circuit, the U.S. District Court for the District of Puerto Rico and the Courts of the Commonwealth of Puerto Rico. He currently serves as a Board Trustee at the Pan American Development Foundation (PADF) and as a Board Director at
Roberta Jacoby ~ Managing Director, Global Tour Operations Roberta Jacoby, a cruise industry veteran, serves as the Managing Director of Global Tour Operations. In that role since 2014, Jacoby is committed to delivering the best destination experiences for our guests. Jacoby’s previous experiences were with Carnival Cruise Line as Senior Vice-President of Hotel Operations overseeing all shipboard and onboard revenue operations including food and beverage, entertainment, shore excursions, photo, casino, spa and gift shop, along with crew training. as Senior Vice President of Corporate Special Projects, she advised on the high end brand, Seabourn Cruise Line and oversaw the transition of the company to Seattle. A recognized and highly respected hospitality and travel operations executive and corporate officer, Jacoby is well versed in both mass market and high end products. Roberta is also an officer on the Citizen’s Board at the University of Miami and on the board of TourismCares.
Mike Jones ~ Sr. Vice President, Supply Chain, Travel, Port Services & Workplace Solutions Mike Jones is the Sr. Vice President of Supply Chain, Travel, Port Services & Workplace Solutions for Royal Caribbean Cruises Ltd. He oversees procurement and a distribution process that supplies 48 ships globally. Prior to joining Royal Caribbean, Mr. Jones was responsible for Operations and Logistics at Alcatel-Lucent and prior to the Alcatel-Lucent merger, he ran Supply Chain at Lucent Technologies. Mr. Jones acquired his supply chain experience by leading various Factory, Procurement and Logistics activities in the Netherlands, Germany, France and United States. He also had responsibility for operations in the Far East and spent extensive time in China. Mr. Jones has held various Board of Director appointments in support of Lucent joint ventures in China and Ireland. He also served on the Massachusetts Telcom Board of Directors. Beyond Supply Chain experience, Mr. Jones also held corporate positions in Information Technologies and Finance.
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Paul Litvinov ~ Associate Vice President, Strategic Sourcing Paul Litvinov has been recently appointed to lead Royal Caribbeanâ€™s Global Food & Beverage Procurement team. He is also responsible for the Worldwide Logistics and Fuel Sourcing supporting all RCL brands. He joined RCL in 2003 as an analyst for Supply Chain where he implemented a number of strategic initiatives in Marine and Hotel logistics planning & distribution. In 2006, he moved on to become Fuel Commodity Manager where he led the development of price risk management and sourcing optimization strategy. In 2010, Paul was promoted to the Director of Global Fuel Sourcing where his team extensively supported our inter- national market development by significantly expanding fuel infrastructure in Australia and South America, as well as the competitive fuel options in the Caribbean, Florida, Europe and the Pacific NW. Paul has significant experience collaborating with regulators, NGOs, industry groups and port authorities around the world on various environmental, safety, and taxation issues. An expert in the commodities markets, Paul has diverse international business and financial background. His work experience include banking and transportation industries in New York, various enterprises in Europe and Russia, as well as military service. He is a graduate of Pace University, magna cum laude and Moscow State University. Bruna Milazzotto ~ Manager, International Port Operations and Government Relations Upon completion of a degree in tourism in Brazil, Bruna joined the cruise industry working for almost ten years as a crewmember onboard various cruises ships and brands, such as Pullmantur Cruises, TUI Cruise, Azamara Club Cruises and Celebrity Cruises. Bruna held roles in different departments onboard, which allowed her to gain general knowledge of a vessel operation while sailing all around the globe. Bruna joined the shoreside operations team of RCL in 2013, and since then she has taken care of all the port operations for South and Central American ports as well as Government Relations matters in these countries.
Marc Miller ~ Director, Deployment & Itinerary Planning Marc Miller joined Royal Caribbean 14 years ago as an analyst in revenue management, but has spent over the last 11 years as part of the itinerary planning team. He now leads a small team focused on planning all deployments and itineraries for Royal Caribbean International & Celebrity Cruises worldwide. Marc is originally from Michigan and graduated from Michigan State University with Bachelors degree in Marketing. He later attended University of Miami where he completed a MBA with a concentration in International Business.
Tyler Rand ~ Manager, Deployment & Itinerary Planning Upon his 2013 graduation from the University of Florida, Tyler began his career with Deployment & Itinerary Planning at Royal Caribbean and has been with the team ever since. Within this dynamic team, he manages a smaller group that handles the deployment strategy for Royal Caribbean brand. Tyler manages the deployment strategy and itinerary planning for the all regions that Royal Caribbean sails to, including a close focus on China deployment. Over this time, he has established himself as a key driver of the strategic initiatives that Royal Caribbean has taken in these markets. He very much enjoys the process of vetting and proposing innovative ideas for the brand as well as the development of unique and memorable itineraries that are enjoyed by cruisers around the world. 78
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Miguel A. Reyna ~ Director, Commercial Development Miguel A. Reyna plans and implements worldwide infrastructure, port developments and special projects to support the deployment of Royal Caribbean Cruises Ltd (RCL) fleet. Miguel oversees the commercial, operational and financial aspects of these projects to ensure adherence to their business plan and RCL’s strategic and investment goals. Miguel and the RCL Commercial Development oversee a portfolio of worldwide port investments and continuously evaluate future development opportunities to anticipate and meet cruise infrastructure demand. Currently, Miguel oversees the development of the “Crown of Miami”, RCL’s future proprietary cruise terminal facility at the Port of Miami. Miguel joined RCL in 2001. Born in Peru, he holds a B.S. Degree in Industrial Engineering from the Universidad of Lima, Peru, a Master’s Degree in Policy Analysis from the Harriman School at the State University of New York, Stony Brook, and an MBA in Finance from the Stern School of Business at New York University.
Megan Shaw ~ Account Manager, Global Tour Operations Megan Shaw is the Account Manager for the Bahamas, Bermuda, Canada/New England, Cuba, North America and South America regions for the Shore Excursion Programs at Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Megan has been with the company for 26 years. She started in the Reservations Department, moving on to Group and Incentive Sales and then to the Shore Excursions Department, where she has held several roles since 1997.
John F. Tercek ~ Vice President, Commercial and New Business Development Since 1999 John Tercek has created shoreside infrastructure projects and ventures to support Royal Caribbean Cruises Ltd.’s strategic growth objectives, including the development of port and commercial facilities. John Tercek was a partner in a Wall Street real estate investment firm in the 1980s before becoming a principal in several property development firms in the 1990s. His professional career includes financing and developing over US$1.5 billion of retail, residential and commercial properties, co-generation power projects and port infrastructure projects in America, Europe and the Caribbean. Tercek holds a degree in economics from the University of Pennsylvania, and a J.D. degree from Fordham University
Penny T. Zeilman ~ Account Manager, Global Tour Operations With many years involved with dive travel as an owner of a PADI 5 Star Dive Center in Florida, Penny first surfaced in the cruise industry as Shore Excursion Manager for Commodore Cruise Lines. Following her onboard experience with Commodore, Penny moved to luxury lines as Shore Excursion Manager on Radisson Seven Seas Cruises, where she stayed through the brand change to Regent Cruises. Penny came ashore as Senior Travel Concierge with Regent to assist in the set-up and launching of their new and innovative concierge program. From Regent, Penny went on to Silversea Cruises where she spent several years creating new adventures for both the onboard programs as well as unique Concierge programs meeting the needs of individual travelers’ desires for intimate, exclusive programs. Penny joined the dynamic team at Royal Caribbean International in September 2013 as Account Manager with Global Tour Operations where she enjoys the challenges of product development and managing the ever-evolving tour programs for Royal Caribbean Cruises Ltd., Celebrity Cruises Inc. and Azamara Club Cruises.
Cruise Industry Profiles
Royal Caribbean International Michael Bayley ~ President & CEO, Royal Caribbean International As President and CEO of Royal Caribbean International, Michael Bayley leads a team of executives, officers, staff and crew of more than 50,000 and is responsible for the entire operation which includes twenty four cruise ships as well as sales, marketing and revenue operations around the world. He also oversees Royal Caribbean International’s private destinations in the Bahamas, Coco Cay and Labadee, Haiti. Under Bayley’s leadership, Royal Caribbean continues to grow as the leading and largest cruise line in the world. A key focus of Bayley is to inspire teams all over the world to deliver Royal Caribbean International’s unrivaled award-winning brand of innovation and excellence. Bayley began his career with Royal Caribbean in 1981 as Assistant Purser onboard the m.s. Nordic Prince and over a ten year span worked in a variety of positions throughout the expanding fleet of Royal Caribbean each with increasing managerial responsibility. Bayley served as Vice President of Total Guest Satisfaction, Fleet Operations; Senior Vice President of Hotel Operations and Onboard Revenue and later as Executive Vice President of Operations overseeing marine, hotel, tours and ground operations and commercial development. Bayley has spent time based in Europe as the Chairman and Managing Director of Sunshine Cruises, a cruise line and tour operations joint venture between First Choice, a leading U.K. Tour Operator and Royal Caribbean. He also served as Vice President at Caesars Palace in Las Vegas. In 2008, Bayley served as Executive Vice President, International Sales and Marketing, opening up markets and offices in eleven countries throughout Europe, Latin America and Asia and was instrumental in opening and developing the China market for Royal Caribbean. In 2012, Bayley was named President and CEO of Celebrity Cruises and was responsible for improving the brand’s overall financial performance by expanding the vacation offering to guests in the premium segment. Bayley was appointed President and CEO of Royal Caribbean International in 2014. A native of the United Kingdom, Bayley graduated in Business from the University of Bournemouth and lives in South Florida.
Cruise Industry Profiles
Seabourn 300 Elliott Ave West • Seattle, WA 98119 • Tel: (866) 755-5619 • Website: www.seabourn.com
Seabourn pioneered small-ship, ultra luxury cruising, and continues to represent the pinnacle of that unique style of travel. Its fleet of intimate, all-suite ships, carrying between 458 and 600 guests each, sail to the world’s most desirable destinations at their peak seasons. On board, guests are served by an award-wining crew numbering nearly as many as the guests, hand-picked and extensively trained to deliver Seabourn’s signature style of thoughtful, personalized and heartfelt hospitality.
In 2009, Seabourn again raised the bar with the debut of Seabourn Odyssey, hailed as “a game-changer for the ultra-luxury segment.” Although larger than the original Seabourn sisters, Seabourn Odyssey carries just 458 guests and offers a wealth of amenities made possible by the highest ratio of space per guest in the cruise industry, including the largest spa on any luxury ship and generous private verandas on 90 percent of her suites. Seabourn Odyssey has since been joined by two identical sisters, Seabourn Sojourn in 2010 and Seabourn Quest in 2011. Seabourn’s first 600-passenger ship, Seabourn Encore, was delivered in 2016 and a second 600-passenger ship, Seabourn Ovation, is scheduled to be delivered Spring 2018. The expanded fleet allows for Seabourn to offer its award-winning experience to more travelers, in more cruising regions than ever before. No matter where in the wide world passengers want to travel, they will see it all in perfect elegance and ease.
Fleet Statistics Name Seabourn Encore Seabourn Odyssey Seabourn Sojourn Seabourn Quest
Cruise Industry Profiles
Year Built 2016 2009 2010 2011
Pax 600 450 450 450
40,000 32,000 32,000 32,000
For fly-in convenience, culture, non-stop entertainment, or simply relaxing in the warm Southern California sunshine, nothing beats a cruise vacation out of the Port of Los Angeles. Our world-renowned home-ported cruise lines offer exceptional accommodations and itineraries to suit any passenger preference. And when your clients are back on land, there’s no limit to the fun they can have in greater LA – one of the world’s most popular vacation destinations. So book them on a one-of-a-kind experience that they’ll truly love. Follow us on
For more information, visit www.portoflosangeles.org or www.lawaterfront.org
TUI Cruises Heidenkampsweg 58 â€˘ 20097 Hamburg | Germanyâ€˘ Website: www.tuicruises.com TUI Cruises is a joint venture between TUI AG and the international cruise ship company Royal Caribbean Cruises Ltd. The company, which was founded in April 2008, has its headquarters in Hamburg and has offered cruise holidays for the German-speaking market since May 2009. With its premium all-inclusive concept, TUI Cruises targets primarily couples and families for whom freedom, space, quality and individual service is the focus. The numerous service restaurants, spa and Mein Schiff 6 sports facilities, personal Nespresso machines in the cabins, spacious balconies and relaxation areas on the deck ensure that a holiday with TUI Cruises refreshes both body and soul. The Mein Schiff fleet will be expanded with new ships this year and in 2018 and 2019.
Fleet Statistics Name Mein Schiff 1 Mein Schiff 2 Mein Schiff 3 Mein Schiff 4 Mein Schiff 5 Mein Schiff 6
Cruise Industry Profiles
Year Built 1996 1997 2014 2014 2016 2017
Pax 1,870 1,866 2,790 2,790 2,790 2,790
76,552 77,713 99,500 99,500 99,500 99,500
TUI Cruises Katrin Mickel-Garbers ~ Shore Excursion Manager, Caribbean Sea With an age of 17, Katrin Mickel-Garbers has started to work in tourism in a small travel agency. With 20, she moved to Hamburg and started to work in another travel agency as specialist for cruises. With the passion for cruises she sold the cruises very well and did many cruises – for private and business reasons. After 3 years the day has come: She started to work for the Shore Excursion department onboard of the ships of AIDA Cruises. In total, she visited more than 140 ports in 3 years! With this experiences, she left the ship in 2013. First she started to work as a Product Manager for a tour operator but as she heard that the headoffice of TUI Cruises is looking for a an employee in the department of Shore Excursions, she was more than happy! First, she was responsible for administration matters, but after only 6 months, she took full responsibility for the Shore excursions within the Middle East. In addition to that, she became as well the Shore Excursion Manager for all ports of our routing within the Caribbean Sea in
Tine Oelmann ~ Director, Port Operations, Shore Excursions & Ground Operations Tine Oelmann has worked in the shipping business for more than 25 years. Starting working for ferry lines she changed to the German premium cruise line Peter Deilmann in 1993. After some years in Sales she changed to the Shore Excursion department. After 10 years she changed to the German port agency Sartori & Berger. The port agency offered a one-stop-shopping business including the classic agency service as well as ground handling and shore excursion services. As Manager Groundhandling & Shore Excursions Tine Oelmann developed and expanded the business continuously in 4 years handling nearly all cruise lines calling Germany. In April 2008 she joined the start up of the new branch TUI Cruises from the very beginning and is now responsible for all land based services as Director Port
Christopher Szel ~ Shore Excursion Manager After receiving his Bachelor’s degree in tourism, Christopher Szel joined the team on board of the AIDA cruise ships. During 4 years at sea, he handled several different positions in the Shore Excursion Department which led him to the position as Head of the Department. In 2015 Christopher settled down shore side and began working for TUI Cruises in Hamburg, Germany, where he was a part of the implementation of TUI Cruises’ first Central America routing from the very beginning. Since 2017, Christopher Szel took on full responsibility of the Shore Excursions
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Out to Sea: A Guide to Exploring Beautiful Grand Cayman by Cruise If a visit to paradise is on your bucket list, look no further than the Cayman Islands, one of the Caribbean’s most vibrant and inspiring cruise destinations. Firsttimers and seasoned voyagers alike will delight in all that this lively island seaport has to offer, from rich historical attractions to world-class shopping and dining, and everything in between. Not to mention, the main island of Grand Cayman is home to the award-winning Seven Mile Beach, which seamlessly transitions from a relaxing sun-bathing oasis to a thrilling hub for watersports adventures. While considered a popular destination year-round, the Cayman Islands is particularly appealing in the fall for cruisers not quite ready to pack away their swimsuits for the season. Welcoming various 86
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stopovers from the world’s leading cruise providers—including Carnival Cruise Line, Disney Cruise Line, Oceania Cruises, MSC Cruises and Princess Cruises—throughout the week, the bustling port of George Town is always overflowing with excitement for travelers to enjoy both above and beneath Cayman’s signature turquoise waters. CRUISE INTO CAYMANIAN HISTORY & CULTURE Those looking to stretch out their sea legs should venture through the lively capital of George Town, a mecca for duty-free shopping and incredible historical landmarks. Here, visitors will find the perfect trip mementos with plenty of retail shops and artisanal markets that offer everything from luxury high-end goods to bespoke local creations.
The Cayman Craft Market, just a quick walk from the cruise ship dock, is a great option for those looking for truly unique Caymanian art and craft souvenirs. Items made from leather, thatch, wood and shells abound here, along with locally-made jams, pepper jellies, pickles and other specialty foods. Additionally, the trendy mixed-use community of Camana Bay hosts its Farmers & Artisans Market every Wednesday from noon to 7 PM to showcase all that is grown and made in Cayman. For a glimpse into the island’s deep history and cultural traditions, cruise visitors should make time to experience any of George Town’s fascinating historical sights, beginning with the Cayman Islands National Museum. Dating back to the 1800s, the Museum operates out of Cayman’s oldest surviving public building, serving as a great testament to the destination’s efforts to keep Caymanian history alive and well. A diverse array of exhibits is on annual rotation here, including the International Scuba Diving Hall of Fame Exhibit in celebration of 60 years of recreational diving in the destination. Art aficionados can check out the National Gallery of the Cayman Islands, which celebrates Cayman’s impressive artistic talents through both permanent and temporary collections.
Pedro St. James Castle provides another incredible opportunity to experience Cayman’s living history. A quick taxi ride from George Town, it is home to the more than two centuries’ old “Great House,” which has lived through numerous iterations throughout the years, including a courthouse, jail, restaurant, and most notably, the founding place of democracy in the Cayman Islands. Aside from soaking up fascinating expert-led tours, visitors can enjoy sweeping views of the Caribbean Sea that stretch for miles, along with the all-new Outpost Bar, which offers delicious cocktails featuring locally-made Caribbean rum.
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UNFORGETTABLE OFF-THE-BEATEN-TRACK ADVENTURES Aside from Cayman’s cosmopolitan city charms, most cruise visitors are drawn to the destination’s pristine crystal-blue waters along the world-famous Seven Mile Beach, which provides the perfect setting for several watersport activities ranging from the low-key stand-up paddle boarding and kayaking, to the more thrilling jet-skiing and parasailing jaunts. And of course, the Stingray City Sandbar is rightfully regarded as one of the most iconic cruise stopover experiences in the Caribbean, where dozens of friendly and majestic southern stingrays congregate around curious swimmers hoping for a kiss. The memorable excursion also often includes a stop at the vibrant Rum Point beach, birthplace of the delicious mudslide! However, beyond these well-known attractions are several under-the-radar places that should not be overlooked by day visitors and can be easily reached by car. Extraordinary snorkeling opportunities await at some of the Grand Cayman’s smaller, secluded beaches where most locals are known to escape, including Smith’s Cove in the South Sound, Collier’s Beach in the East End district, and Cemetery Beach in West Bay. Outdoorsy types interested in exploring the path less traveled should venture to Crystal Caves, one of Grand Cayman’s newest natural attractions situated in a lush tropical forest in Old Man Bay. Here, visitors can navigate spectacular underground caves teeming with stalactite and stalagmite crystal structures and otherworldly formations millions of years in the making. 88
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Plenty of other scenic sights and memorable attractions abound in Grand Cayman’s North Side district, from the verdant Queen Elizabeth II Royal Botanic Park, home to the destination’s admirable Blue Iguana Recovery Program, to the Mastic Trail, an expansive nature reserve ideal for a midday hike through paradise. OTHER SEASONAL DELIGHTS Fall is for the foodies in Cayman, as every October the destination’s thriving epicurean scene heats up for Restaurant Month, offering discounted dining at some of Cayman’s best restaurants with special prix-fixe menus for both lunch and dinner. Frequently heralded as the “Culinary Capital of the Caribbean,” it is impossible to overlook the Cayman Islands’ rich food heritage, which expertly blends flavors and techniques from all over the globe with its own culinary prowess. Additionally, in November, the Cayman Islands invites travelers from all over the world to embrace their inner swashbuckler at the annual island-wide Pirates Week Festival. Ushering in its 40th anniversary this year, the unforgettable celebration honors the destination’s maritime heritage with mock pirate invasions, street parties, costume parties and other pirate-themed festivities. Whether guests want to keep close to port, stoke their wanderlust with off-the-beaten-path explorations, or simply discover what earns the destination the title of “Culinary Capital of the Caribbean,” travelers of all interests will quickly learn why the Cayman Islands was made for cruising. For more information, please go to visitcaymanislands.com
MAKING PORT IS THE FIRST STEP.
As your guests disembark in the Cayman Islands, they will be greeted by unique encounters as far as the eye can see. From the renowned tastes that earned us the title of Culinary Capital of the Caribbean, to the rare level of service that comes naturally here, your passengers will find their Caymankind.
Colombia Takes Center Stage in International Media The echoes of a Colombia at peace and the ensuing opportunities for investment, international tourism and exports are resonating strongly in the international scene. This is demonstrated in the pages of major media outlets from around the world, who have found a great source for their stories in the South American country with incredible biodiversity and coasts on both the Caribbean Sea and Pacific Ocean. At the end of 2016, The Economist, the prestigious British magazine, chose Colombia as country of the year. The publication recognized the efforts by the people and government of Colombia to achieve peace, and emphasized that it was the country that made the greatest progress during the year. The year of 2017 is also off to a great start. Forbes Travel Guide included Bogota, the Colombian capital, 90
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as one of the 12 top destinations to visit this year. It highlighted the city’s great hotels and cuisine, described the National Museum of Colombia as “exciting,” and claimed that Bogota is on its way to becoming the “hottest” destination in South America. The May edition of Condé Nast Traveler magazine featured Thai fashion designer Phillip Lim, who described his journey through Bogota, the Coffee Cultural Landscape and Cartagena. He visited the Cocora Valley and said, “it’s a nature lover’s dream—you’re in the rainforest, birds everywhere, and it’s like the plants are on steroids.” Other well-known travel guides have provided Colombia their support. Lonely Planet selected it as the second-best destination in the world to visit in 2017, and Frommer’s, which launched the Colombia
guide in March, recognized the positive changes the country has undergone, and described great places for tourism: Tayrona National Park, San Agustin Archaeological Park, and Leticia, capital of the department of Amazonas, among other destinations. Tourism, the second-greatest revenue generator for the country, surpassed products like banana and coffee. That’s according to the President of ProColombia, Felipe Jaramillo, in his column in El País, a renowned Spanish newspaper. At Fitur, the International Tourism Trade Fair, the most important of its kind in Europe, ProColombia was granted the award for “best emerging LGBT tourist destination” for 2017, in addition to receiving the “Best Exhibition Stand Prize.” “During this quarter, the good news about Colombia reached the most varied corners of the world, as part of ProColombia’s international communication strategy,” told Felipe Jaramillo, President of ProColombia, an entity under the Ministry of Commerce, Industry and Tourism. “We are doing a lot with few resources and much creativity, but above all, we have to recognize that peace in the eyes of the world is making
our job much easier.” British media like The Guardian, Telegraph and The Times published extensive reports about tourist destinations in Bogota, Cartagena and the Lost City. The New York Times, in turn, praised the capital city’s cuisine and the mountains of the Coffee Cultural Landscape. Huffington Post pointed out the way towards sustainable tourism that Colombia will take with new peace destinations like Guaviare, while El País of Spain noted that peace is the main driver in promoting tourism and development in regions hitherto inaccessible because of the armed conflict. Broadcasters like CNN en español did not want to miss Lonely Planet’s CEO Daniel Houghton’s trip through Colombia and his visit to Chingaza National Natural Park. In fact, top-rated Italian TV channel RAI in its show Kilimangiaro, dedicated a chapter to the Colombian Caribbean region and the country’s capital, and N de Perú traveled along the García Márquez route in Cartagena with a VIP guide: the brother of the Nobel recipient, Jaime García Márquez.
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The new destinations, once cut off by the armed conflict, are now open thanks to the peace treaty signed with the FARC, and have caught the attention of international productions like Senderos del Mundo (Paths in the World) and Turismo Rural (Rural Tourism) of Spanish Television (TVE, for the Spanish original). The Chingaza National Natural Park and the landscapes of Guainía were the settings chosen by Spanish journalist and producer Juan Frutos to film the two shows. The magic of the Colombian Caribbean region was also on display in The Financial Times with an extensive report on the Sierra Nevada de Santa Marta and the Lost City. Indeed, it was in the Sierra Nevada de Santa Marta that the work team of world-renowned English chef Jamie Oliver had an encounter with the world’s best coffee. YouTube channel Food Busker, which has 121,857 subscribers and over twelve thousand Instagram followers, presented the best of Colombian cuisine at the Paloquemao plaza in Bogota, together with the ProColombia team.
that brought together four top chefs to present Colombia’s gastronomy in the Spanish capital, one of the main culinary arenas in Europe. Chefs Leo Espinosa, Harry Sasson, the brothers Rausch and Juan Manuel Barrientos not only conquered the palates of Madrid, but also important Spanish media outlets like La Vanguardia, El País, Condé Nast Traveler, Televisión Española and ABC, among others, who discovered that Colombian cuisine is unique in the world because of the fusion of tradition and creativity, its diverse flavors and amazing textures being capable of competing with the best in the world. Meanwhile, British chef John Quilter, who has a show in the YouTube channel of world-famous chef Jamie Oliver, enjoyed the unique tastes of Colombian cuisine and ventured to cook arepas and ajiaco, giving them his own particular touch.
Other broadcasters, such as Racconteur from the UK and Kolf from the Dominican Republic, emphasized Colombia’s potential for meeting tourism in destinations like Bogota and Cartagena, and the practice of golf.
PROCOLOMBIA PROMOTES GOOD NEWS During this first quarter, ProColombia has managed the arrival of over 60 international journalists from prestigious media outlets, including BBC, The Guardian, Newsweek, CNN, El País, Cadena Ser, Televisión Española, RAI, Il Messaggero, Canal N and El Comercio (Perú), The New York Times and Guanying Net (China), Hollywood Reporter, Jaimie Olivier’s YouTube channel and others.
COLOMBIAN GASTRONOMY TO CONQUER THE WORLD For four weeks, ProColombia helped with the production of Colombia in Residence, a pop-up restaurant
Additionally, soon to arrive are reporters from The Guardian, channel O´globo (Brazil), TG5 (Italy), Clarín (Argentina), Elite Travel Magazine (UK), Le Gourmand (Germany), and other media specializing in global
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Saint Lucia, Simply Beautiful Saint Lucia will render you breathless with its lush vistas and vibrancy of colors that epitomize the Caribbean, but this is only the wrapping on the gift that is Saint Lucia.
Lucian artistic expression. Designed and painted by leading Saint Lucian artist Sir Dunstan St. Omer, designer of the Saint Lucian National Flag, the Cathedral’s décor embraces a local spirituality.
The Island’s gift is 238 square miles of excitement, fun, luxury, intrigue, mystery, natural splendor and cultural wonder. With over 100 attractions and excursions, creating your bespoke experience is limited only by your imagination.
Want to connect with nature? Take a jeep safari beneath the rainforest, or an ATV tour through an old estate. Visit one of 30 well-known beaches and snorkel in turquoise waters filled with unique underwater formations and rich sea life. Enjoy an aerial tram ride through the forest canopy. Take a walk under the water and get up-close and personal with the spectacular marine wildlife, or take a boat and watch the whales and dolphins swim the Caribbean Sea.
Take in the attractions and sounds of an authentic Caribbean marketplace filled with fresh locally grown fruits and other foods, and explore the craft market and find the perfect memento that captures the soulful expression of local artisans. Food is one way to quickly understand a culture, and the Castries Market is a place where food and culture coalesce. Moving through the city, its sense of history and culture comes alive. The Cathedral Basilica of the Immaculate Conception houses a uniquely Saint 96
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Looking for something more intense? Try zip lining or kite surfing on the Atlantic coast. Dive the turquoise waters of the Caribbean Sea and discover treasures beneath the surface. Kayak and explore the coast and rivers, or enjoy a thrilling mountain bike ride through the rainforest before plunging into a waterfall. Take your adventure to the skies with a bird’s
eye view of the island by helicopter. Discover your Saint Lucian adventure via land, sea or air. If you require a slower pace, how about learning to cook authentic Saint Lucian food, or experiencing award-winning rums with a tasting or tour? Saint Lucia is known to have some of the world’s best cocoa beans, and you can learn to make your own chocolate with a “bean to bar” experience. Take a picturesque walk through the ruins of the great battles fought over this “Helen of the West,” once seven times British and seven times French.
tion of having the highest number of endemic birds in the Eastern Caribbean region. There are over 160 bird species on the island, along with seven endemic reptile species, well making it a joy for nature lovers. No trip to Saint Lucia would be complete without visiting the historic town of Soufriere, the home of
Hike through one of Saint Lucia’s many nature trails and treat yourself to the sights and sounds of nature. Bird watchers should stay alert, as Saint Lucia has six endemic species, one of which is the island’s national bird, the Saint Lucia Parrot (Amazona Veriscolor), a species that recovered from dangerously low population numbers in the early 1980s. The other endemics are the St. Lucia Pewee, St. Lucia Warbler, St. Lucia Oriole, St. Lucia Black Finch and Semper’s Warbler. This number gives Saint Lucia the distincCruise Industry Profiles
the UNESCO World Heritage twin peaks, the Pitons. This town is steeped in culture and natural beauty, featuring a drive-in volcano. Immerse yourself in the healing waters of the Sulphur Springs or mineral baths. Visit waterfalls, climb a Piton or bathe under the shadow of the Pitons in beautifully clear turquoise waters. Take in the culture of this town, its craft, its food and the warm, loving people. The warm, loving people and native language are an experience of their own. English may be the official language of Saint Lucia; however, you will be hardpressed to find a community where Creole (Kwéyòl) is not spoken. Visitors are sure to hear it when walking around villages and marketplaces, greetings that ring out loud, “Peter, sa ka fete?” (‘How are you.’) “Mwen la,” he responds. (‘I am good.’) You will even see it on billboards for the Island’s local beer: ‘Sa nou Menm’ (it is ours). Kwéyòl, as it is known, is a Patois developed by the local slaves mixing the French, English and African languages to form a unique language that could only be understood by them. This coded, heavily French-based language was used to allow messages to be passed that could not be understood by their overseers. Passed on through the ages, the language has developed a vast lexicon and can now be heard throughout the Island. 98
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To call it simply a language, however, may be paying it a disservice. With the heritage passed down and a deep oral tradition, much more than words have been transmitted. A Kwéyòl way of life is part of what gives Saint Lucia its unique culture. It is passed on in the food, dress, music, style, dance and even in the religion. This Kwéyòl way of life is part of both the Island’s DNA and people’s souls. Saint Lucia is an island of wonder and enchantment, with a new revelation around every turn. Whether you are looking to relax and soak in the sun, find an adventure filled with excitement, or discover a new and intriguing spectacle, let this awe-inspiring island be your oasis of paradise.
SAINT LUCIA A WORLD OF WONDER
AWA I T S
T H E P E R F E C T D E S T I N AT I O N Saint Lucia is the perfect destination, whether youâ€™re after romance, culture, cuisine, rejuvenation or adventure. A genuine, natural landscape of gorgeous palm-fringed beaches, miles of unspoiled rainforest and the majestic Piton Mountains, are sure to indulge every taste. Natural waterfalls, breath-taking views, friendly locals and authentic experiences impress the most travelled individuals for a holiday with lasting memories. Whether you are looking to relax and soak in the sun, find an adventure filled with excitement or discover a new and intriguing spectacle, let this awe-inspiring island be your oasis of paradise.
4 Ports, 7 Berths, Unlimited Shore Side Fun The U.S. Virgin Islands is America’s Caribbean destination with unique experiences on each island. With a combined four ports on St. Croix and St. Thomas and seven total berths, the Territory has plenty to offer cruise passengers. Once travelers disembark, they are greeted with a variety of shopping, beaches, attractions and diverse culinary offerings. Each island tells its own story. GET HOOKED ON ST. CROIX Passengers will arrive in one of St. Croix’s two “twin cities” — at the Ann E. Abramson Marine Facility in Frederiksted or at the Gallows Bay Dock near Christiansted. From the colonial architecture 100
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and Danish street names to the island’s cuisine and cultural traditions, visitors can discover lasting remnants from the two centuries of Danish rule in both towns. Frederiksted and Christiansted offer unique experiences for visitors, and there is plenty of fun to be had in between. Shoppers will love Christiansted’s colorful streets full of locally-owned shops. One of the perfect St. Croix mementos is the custom-designed Crucian Hook Bracelet found at Sonya LTD. The 45-yearold island tradition symbolizes the wearer’s search or success in finding true love, dependent on the direction the hook faces. Exquisite, hand-made jewelry can also be found at ib designs and other shops nestled in St. Croix’s north shore town.
History buffs flock the main cruise port town of Frederiksted in search of clues from the “Big Island’s” seven-nation influenced past. One of the first sights cruise passengers see when they dock is the massive red Fort Frederik, located west of the pier. A short drive away is the St. Croix Landmarks Society’s Estate Whim Museum, a restored 18th-century sugar plantation. The museum offers guests a glimpse into the impact of Denmark’s colonial reign through tours of the great house and surrounding sugar factory ruins. Adventurers will find plenty to keep them busy on St. Croix. Hop on a sailboat to nearby Buck Island and snorkel its world-renowned underwater trail, one of the few Underwater National Monuments in the National Park System. Hike through the west end’s vast rainforest or down to ancient tide pools on the north shore. Kayak within the Salt
River Bay National Historical Park where Christopher Columbus first landed in 1493. Strap on your tank and scuba dive five unique types of sites in one destination — pier, reef, shipwreck, shore and wall. Visitors can even jump into an ATV and cruise St. Croix’s rolling hills. With new restaurant openings and culinary attractions in 2015, experiences abound for foodies visiting St. Croix. Sample Danish cuisine at 40 Strand Eatery or farm-to-table meals at Zion Modern Kitchen. Enjoy truly authentic Crucian bites like kallaloo and conch in butter sauce at food trucks or local establishments like La Reine Chicken Shack or Harvey’s Restaurant. For visitors that want to see where it all comes from, stop by certified organic Ridge-to-Reef Farm or Art Farm for a handson farm tour. The island’s green hills create quite the backdrop for the farm lands. Also, don’t miss Cruise Industry Profiles
unique experiences at two different rum distilleries on one island — the family-run Cruzan Rum Distillery and Diageo’s Captain Morgan Visitor Center. GET LOST ON ST. THOMAS With all that is available for cruise passengers, it’s easy to get lost on St. Thomas. Whether the port of call is the West Indian Company Dock or Crown Bay Marina, passengers arrive on St. Thomas right in the thick of the action. Similar to St. Croix, the island’s Danish influence is immediately evident in the architecture scattered across the picturesque hills and waterfront. In between the historic buildings, visitors will find plenty of modern fun with attractions, tours and unlimited culinary options. With a $1,600 duty free shopping allowance — double that of other Caribbean islands — and streets lined with shops, shopaholics will fall in love with St. Thomas. While downtown Charlotte Amalie, a short drive from the West Indian Company Dock and Crown Bay Marina, is the main hub for shopping, there are also a variety of shops in Havensight, Red Hook and Yacht Haven Grande. The high duty free allowance gives visitors the chance to take advantage of top-of-the-line jewelry, electronics, fragrances, alcohol and souvenirs across the island. St. Thomas offers a variety of options that suit each visitor’s own beach personality. Visitors flock to Magens Bay and Morningstar Beach for their amenities, watersports rentals, food, beverages 102
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and unparalleled beauty. But cruise passengers seeking more peace and quiet will love spots like Lindbergh Beach, which offers one of the best shore dives in the USVI, and Smith Bay Park, which offers an amazing view of the many islands that lie off the east end of the island. Those who want to immerse themselves with the locals should pay a visit to Vessup Bay or Brewers Bay. When it comes to dining, there’s something for everyone on St. Thomas. Those who want to devour authentic local cuisine will love places like Gladys’ Café, Cuzzins Restaurant or Petite Pump Room, where treats like conch fritters and sweet potato mash are never-ending. High-end seaside dining can be found at Grande Cru in Yacht Haven Grande, Oceana in Frenchtown or Sunset Grille at Secret Harbour Beach Resort. Visitors craving fresh Caribbean seafood should head to Hook, Line and Sinker or Caribbean Fish Market. Visitors seeking an active stay on St. Thomas will find a lot of available options. Tree Limin’ Extreme offers the only zip line tour in the USVI, with beautiful views of endless green hills and outlying islands. Virgin Islands Ecotours offers kayaking, hiking and snorkeling tours of hidden mangroves and historic Hassel Island. St. Thomas also offers plenty in the way of water sports — from kite boarding to stand-up paddle boarding to even flyboarding. To learn more about the U.S. Virgin Islands and its ports, visit: www.viport.com, www.visitusvi.com or www.wico-vi.com.
CROWN BAY, ST. THOMAS
WEST INDIAN COMPANY, ST. THOMAS
FREDERIKSTED, ST. CROIX
GALLOWS BAY DOCK , ST. CROIX
GETTING HERE IS A LOT EASIER THAN LEAVING HERE Sail to a cruise destination that exceeds every expectation for both you and your passengers. Consistently ranked amongst the top ports in the Caribbean, our four ports with seven berths offer world-class facilities and fully established accommodations to meet all of your vessel’s needs. While ashore, your passengers can take advantage of walkable shopping districts, unique cultural and culinary attractions, and of course, some of the most breathtaking beaches the world has to offer. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com. ©2017 U.S. Virgin Islands Department of Tourism
ST. MAARTEN DUTY FREE SHOPPING • DISABLED FRIENDLY PORT HALF DUTCH – HALF FRENCH • 37 WHITE BEACHES 300+ GOURMET RESTAURANTS • THE FRIENDLY ISLAND MORE THAN 50 TOURS
37 PRISTINE BEACHES, 300+ GOURMET RESTAURANTS MORE THAN 50 TOURS AND EXCURSIONS. THE DUTY FREE SHOPPING MECCA OF THE CARIBBEAN - PHILIPSBURG. WWW.PORTSTMAARTEN.COM
N°1 ST. MAARTEN N°1 PORT IN THE CARIBBEAN
FCCA Platinum Associate Member Listing Administracion Portuaria Integral de Mazatlan, S.A. de C.V.
Corporacion de Costas Tropicales Colon 2000
Administracion Portuaria Integral de Quintana Roo (APIQROO)
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Ambassatours Gray Line - Murphy’s The Cable Wharf
Cox & Company Ltd
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Cruise & Port Advisors, Inc
Aon Risk Services
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Appleton Estate Rum Tour
Curacao Ports Authority
Aquila Center for Cruise Excellence
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Global Ports Holding
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Guatemala Tourism Board - INGUAT
H.H.V. Whitchurch & Co. Ltd
Carib Resort Inc (St. Maarten Sightseeing Tours)
Honduras Institute of Tourism
Caribbean Cruise Shipping & Tours Limited
Hospitales Amerimed, S.A. de C.V.
Huggins Tours Inc.
Cartagena De Indias Cruise Ship Terminal
Jacksonville Port Authority
Cayman Island Department of Tourism
Jamaica Tourist Board
Cayman Turtle Center
Kim’ Arrin Cruise Services- Maya World Cruise Services
CH2M Hill, Inc
Chukka Caribbean Adventures
Maduro Shipping Participations (S.E.L. Maduro & Sons)
Colombian Goverment Trade Bureau - PROCOLOMBIA
Mac Maritime, Inc
Comite Martiniquais du Tourisme - Martinique Tourism Authority
Margaritaville Caribbean Group
Blue Peter Charters B.V. (DBA: Great Bay Express)
Mayan Princess Beach & Dive Resort
Continental Shipping Inc.
MERA Corporation. MV Cozumel S.A.
Coordinacion Maritima y Turistica S.A de C.V
Mico Cascais Inc.
Cruise Industry Profiles
FCCA Platinum Associate Member Listing Ministry of Tourism of the Dominican Republic
St. Vincent/Grenadines Port Authority (Kingstown Criuse
Mobile Alabama Cruise Terminal
Neworld One Bay Street, Ldt.
Starboard Cruise Services
Nicaragua Tourism Board (Intur)
Panama Canal Railway Company
Park West Gallery
The Original Canopy Tour - OCT Enterprises Ltd.
Playa Mia Grand Beach & Water Park (Empresas Turisticas
The Port Authority of Jamaica
The PPI Group / Panoff Publishing
The West Indian Company Limited
Tobago House of Assembly - Division of Tourism Trinidad and
Port of Galveston
Port of Los Angeles
Tourism Corporation Bonaire
Port of New Orleans
Trade Commission of Peru/ Ministry of Foreign Commerce &
Port of Progreso, Yucatan (Coordinacion General de Puertos y
Tramway Properties Inc- (St. Thomas Tramway - Tramcon)
Port of San Diego
Port Saint John
Trinidad and Tobago Tourism Development Company Limited
Port Tampa Bay
Trinity Air Ambulance International, L.L.C.
Ports America, Inc.
Tropical Tours Baja Cabo S.A de C.V.
Puerto Costa Maya ( Promociones Turisticas Mahahual )
U.S Security Associates, Inc.
Puerto Magico Pv, S De R.L De C.V
U.S. Virgin Islands Department of Tourism
Puerto Rico Tourism Company
UBM EMEA -Seatrade
Renta Safari S.A de C.V
UltraMar (Caribbean Sun Fun)
Rodman Think Branding LLC
United Tour Guides Coop of Puerto Rico
S.E.L. Maduro & Sons (St Maarten)
Urban Development Corporation
St. Maarten Harbour Consultancy N.V.
Virgin Excursions LLP & Virgin Port Services
San Souci Ports, S.A
Virgin Islands Port Authority
Sand Dollar Sports Secretaria de Turismo del Estado de Baja California Sur Tourism Ministry of Baja California Sur. Secretaria de Turismo Sinaloa Secretary of Tourism State of Guerrero - (Secretaria de Fomento Turistico del Estado de Guerrero) St. Christopher Air & Sea Ports Authority St. Kitts Scenic Railway Ltd. St. Kitts Tourism Authority St. Lucia Air & Sea Ports Authority St. Lucia Tourist Board St. Maarten Harbour Group of Companies Cruise Ship Excursions Inc.
Cruise Industry Profiles
FCCA Associate Member Listing 4Worlds Expeditions ( One Expedition S De RL de CV Ac Maimon Bay Enterprises SRL Adelte Ports & Maritime S.L.U. Adriatic Destination Management Company Agencia Acoreana De Viagens Agencia Naviera Del Caribe (Anacaribe) AJU Incentive Tours Alexander, Parrish (Antigua) Ltd. Altabrisas Excursions S.A. de C.V. Amatique Bay Resort & Marina Amazing Cozumel Race c/o LARF, Inc. Amphitrion Cruises Services S.A. (Amphitrion Holiday) Anguilla Air & Sea Ports Authority Anthony’s Key Resort Antigua Destination Planners Ltd. Antilles Shipping Services Apostleship of the Sea odf the United States of America (AOS-USA) Aqua Adventures, LLC Aqua Clean Ships Caribe Arctur Travel Ltd. Ardastra Gardens, Zoo & Conservation Centre Armada Port Agency (Aruba, Bonaire, Curacao) Aruba Adventures ( Bedrock Tours DBA Kukoo Kunuku ) Asuaire Travel Atlantik - Iceman (Islandsmot) Atlantis Adventures St. Maarten Atlantis Submarines Barbados Aventura LDA Cruises Aviatur/ Avia Caribbean Avior Airlines AyinHa Adventures Ltd. Azimuth Risk Solutions Bahamas Experience Tours Baja Aquatics, LLC Bajarama de Mexico S.A. Baltic Travel Barefoot Holidays St. Lucia BEA Architects Inc Beijing Biz Travel Belize Caribbean Tours Belize Exclusive Bermuda Ship Agencies Ltd Best of Grenada Limited Big Bus Tours Miami Ltd Bikecruz LLC Black Pearl Ltd. Black Pearl Party Cruises Inc. Blue Waters Shipping Trading dba Blue Waters Cruise Tours Bluff Cove LTD DBA Bluff Cove Lagoon Tour Bois Cotlette Estate (In Site, Inc ) Bonaire Destination Service Bonaire Tours & Vacations Braemar Tours Brimstone Hill Fortress National Park Society 108
Cruise Industry Profiles
Broward Health BSE - Brazil Shore Excursion C Fernie & Co., S.A. C.I. Mambo S.A.S Cabo Adventures Camara de Comercio y Produccion de Puerto Plata, Inc. Campo Rico Adventures, LLC - Tropical Trail Cancun Adventures Cap Cruise, SRL Carambola Gardens & Tours Caribbean Adventure Tours LTD Caribbean Segway Tours Caribe Nautical Services, Inc. Casa Vieja Lodge Caves of Barbados Limited (Harrisons Cave) Cayman Diving Ltd Cayman Sea Adventures Centro Medico Bournigal - Grupo Rescue Ceres Terminals, Incorporated City of Portland Maine City Sight Seeing Miami LLC CityView Trolleys Tours of Key West Club Hippique Adventure Park Colima State Government/ Secretaria de Turismo del Estado de Colima Colombia 57 Tours Travel & Logistics Conch Tour Train Consorcio Maritimo Centroamericano S.A. de C.V. - CMC Ship Agents Coral Island Tours - AM Coral World Ocean Park Corea & Co. (1988) LTD-AM Cruise Baltic Cruise Gallery Inc. Cruise Maryland / Maryland Port Administration Cruise Plus Services and Sales Cruise Solutions Belize Ltd. CS Adventures - Bahia Cruise Services, Ltd. CTG Margarita S.A.S De Palm Tours Delisle Walwyn & Co., Ltd - KANTOURS DenRus (St. Petersburg) Destination Management Chile S.A. Destination North America Dive Dominica Ltd. Drive & Guide Tour Service Dutch Tours Enterprises, N.V. Eko Park Los Cabos DBA Wild Canyon Elcotour Brazil Tour Specialists Elite Shore Excursion Fundation Elite Travel Ltd. Elroy’s Cruise Line & Tour Agency Limited ( Pleasure Tours ) Fantasea Bermuda Ltd. FBTT Travel B.V (Funbini B.V.) FleetFare, LLC. Florida Stevedoring Inc FOLCO RICCIO Architecture - Urban Design Development
FCCA Associate Member Listing Funa Inc. Funtastic Tours Company Ltd G.T.C.M Martinique Cruise Association Garbutts Marine Investment Giowine Inc. Global Exec. Aviation Global Flavors Go Galapagos - Kleintours Go With Gus Tours Golden Foundation Tours Gorbis Travel LLC Gowaii Corporation ( Gowaii Investment) Gray Line - Costa Rica Gray Line - Los Cabos S.A de C.V. Grenada Culinary Tours - Savor the Spice Grenada Ports Authority Grenada Sea Sun Adventure LTD Grupo Dolphin Discovery Guadeloupe Port Authority Guatemala Expedition Guyana Tourism Authority H.I.S CO, Ltd. Hamilton, Miller & Birthisel, L.L.P. Harbor Bunkering Corporation Harbour Street Craft Market Hectours / Go Out Manzanillo S.A de C.V Hilton New Orleans Riverside Holiday Craft Market Humberto Alvarez Sucs S.A Iberoservice Incoming Services Spain ID Tours New Zealand IDEAS Ilhabela Travel LTD - ME dba Webtur Travels Inflot World Wide, Inc Innovative Attraction Management, LLC Integrated Insight Inc. Intercruises Shoreside & Port Services Island Experiences Island Safari Barbados Island Shipping & Trading Co. Ltd ITC InterTrav Corporation Italia ITC Italian Travel Consultant IWW Island Networks World Wide, Inc Jackson Health International Jades Imperio Maya S.A. - Antigua Guatemala Jades, S.A. Jamaica Co - Operative Automobile and Limousine ( JCAL )Tours Ltd Jamaica Sea Shuttle Jones Travel & Tours JTB Global Marketing & Travel Karavan Mar - Turizm Seyahat Kayak Nature Tours Ltd. KittiNevi Co Ltd. Konoko Falls and Park
KPMG - Cayman Islands Kukumba Beach @ Old Belize La Mar Excursions, Inc La Romana Cruise Port, Casa De Campo Lagoon Group Lannman & Morris (Shipping) Limited Lea Machine Services Inc. Leeward Islands Charters Leisure Travel & Tours Ltd. Little Switzerland Lloyd’s Register North America LucianStyle Experience Lyca Business LLC ( Island-Sightseeing LLC ) M & A Holidays Travel Tours Magic Ice St. Thomas Mahi Mahi Fishing Tours SRL. Mahinatur Mahogany Run Golf Course Mar-Lab NV dba Banana Bus Maritima Dominicana S.A.S. MB Tours Medica San Miguel De Cozumel, S.A De C.V Meridian Construction Company Ltd. Mexico Adventures Guides S de RL de C.V. ( Alaska Mountain ) Meyer Agencies Ltd. Mickey Mouse Charters Mifsud Brothers Ltd MLSBC Cruises Moffatt & Nichol MSL Logistic, Ltd. Municipality of Mayaguez Mystery Island Tours Nassau Undersea Adventures Limited Nature Island Taxi Assc Navigator Travel & Tourist Services Ltd Nicaragua’s Best Guides Nouveaux Pest Solutions LLC Oasis Divers - Aqua Tours Ocean Motion Watersports / Splash Sports Old Fort Craft & Heritage Old Town Trolley Tours of Boston Old Town Trolley Tours of Key West Operadora Isla de la Pasion Operadora Paraiso Huatulco, S.A. de C.V. Operadora Turistica Bahias Plus Page & Jones, Inc. Panama Canal Authority PappaSurf Parque Tematico Cozumel S.A de C.V DBA Discover Mexico Pearl Island Bahamas Peerless Oil & chemicals Inc. Pelican Adventures N.V. Peninsula de La Pasion Petropolis
Cruise Industry Profiles
FCCA Associate Member Listing Pier B Development Platinum Port Agency Inc. Port Authority of the Cayman Islands Port Authority of Trinidad and Tobago Port of Key West (City of Key West) Port of Palm Beach District PPF Travel Group International Ltda - Island Travel Premier Destination Services Prestige Destination Services Ltd. Prestige Leasing & Tours Pronatours PTZTV, LLC Rancho Tierra Bonita Regale International Travel Co., Ltd Rendezvous Tour Company Rhodes Hall Plantation Ltd Rio Secreto S.A de C.V. Roatan Island Tours ( Libreria Casi Todo DBA ) Roger Albert Voyages Romeo Fleming Group of Companies RST / Rico Sun Tours Rumbo Sur Runners Adventures dba Luna Tours S.E.L. Maduro & Sons (Aruba) Savam Tourisme SCAN S.A. Schneider Engineering & Consulting Company, Inc Sea Blaster Tours Sea Charters LTD. Sea Song Tours Seahorse Sailing Adventures Secretaria de Tourismo (Gobierno del Estado de Chiapas) SEICO Servicios Medicos Loyola Shkendija Travel Shore Tours - Portugal Shorexplorations SkyMed International Smith Office and Computer Supply SMS Group Snorkel Safaris Snuba International, Inc - Sea Trek SONA Se Rent The Bicycle South Carolina State Ports Authority Special Needs Group St Thomas Food Tours St. Ann Development Company Limited St. James Travel & Tours St. Maarten 12 Metre “America’s Cup” regata STAT Hellas Stauffer Destination & Port Consultant Stingray City (Antigua) Stingray Island Bahamas Ltd (The Bethel Group of Companies) Sub Sea Systems / Sea Trek 110
Cruise Industry Profiles
Sulivan Shipping Services Ltd Sun Life Enterprise Ltd. Dba Sun Hunters Sunsation Tour (Q+K Spice Sunsation Tours) Swiss Travel Service, S.A. Syndicat d’Initiative Nengone TDC Flamboyant Tours The Falkland Islands Co Ltd The Rendezvous Company ANTIGUA The Safety Pelican The Tour Company LTD Tolkeyen Patagonia Turismo Tour Coop of Puerto Rico Tourism Attraction Board of the Cayman Islands Transmares Group USA Inc. Transoceanicas, S.A Transporte Turistico Cali-Baja S.A Travel Agency “Sochi Holidays” Ltd TRAVELEX (Travel Executives) Travelway Tourism & Shipping Ltd Tree Limin’ Extreme, LLC Trelleborg Marine Systems Berryville Inc. Tri-Sport Trikes Tours Trinidad & Tobago Sightseeing tours Tropical Adventures - ( Destination Antigua 2000 Ltd ) Tropical Charm ( Banana Boat Tours ) Tropical Tours Guadelupe Tropical Tours St. Kitts-Nevis Tropical Trail Rides (Gringos “R” Us. Inc) Turisport S.A. Turks & Caicos Tourism Board Vallarta Adventure SA de CV Vallarta Shore Excursions, S.A. DE C.V. Vanuatu Jungle Zipline Veragua Rainforest Viajes de Guatemala S.A. Viaventure - V.V.T.C. Viet Excursions (Tanhong - Viet Excursions) Visit Mobile Wadadli Cats Walk Bridgetown Water Resource Technologies Wild Tours Wilderness Explorers Wind and Sea Ltd Wind is our Friend Wonder Art Gallery S.A de C.V Wonders of The Barrier Reef Tours LTD Yellow Adventures ( Yellow Tourism Solutions DBA ) Zaire Shipping Mexico S.A. de C.V.
2017 - 2018 Cruise Destinations and Industry Highlights