Norwegian Cruise Line Ross Henderson ~
Vice President, On-Board Revenue
Ross Henderson joined Norwegian Cruise Line in August 2009. As Vice President On-board Revenue, Henderson is responsible for all aspects of Shore Excursions and Concession Management, including spa, photo, gift shop, bingo, art sales, on-board telecommunications and internet services. Prior to joining Norwegian, Henderson spent six years managing key on-board revenue departments and an analytics team for Princess Cruises. Prior to working in the cruise industry, Henderson spent seven years in the energy industry and was at the forefront of marketing residential retail electricity as states deregulated in the 1990â€™s. He has had extensive experience in product development, product management, strategic planning and operations. Henderson also worked for The Boston Consulting Group for several years. Originally from Los Angeles, California, Henderson now resides in Davie, Florida with his wife and two sons. He holds an MBA from The Haas School of Business at UC Berkeley.
Jennifer Marmanillo ~ Manager, Itinerary Planning Jennifer Marmanillo joined Norwegian Cruise Line in August, 2001. Currently, as Manager of Itinerary Planning, Jennifer is responsible for itinerary design and implementation, port research and schedules for all ships in the Norwegian Cruise Line fleet. Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-Product Development and Land Services departments at Norwegian. Originally from Miami, Florida, Jennifer now resides in Pembroke Pines, Florida with her husband and two children. Jennifer received her Bachelors in Hospitality Management from Florida International University.
Michelle Muller Moraga ~ Product Development Manager Michelle Moraga joined Norwegian Cruise Line in July, 2000. Currently, as Product Development Manager, Michelle is responsible for planning, selecting, and negotiating shore excursions programs for Hawaii, Alaska, Bermuda and Caribbean itineraries. Prior becoming Product Development Manager she held various positions in Reservations, Hotel/Land Services and the Shore Excursion departments. Originally from Miami, Florida, Michelle currently resides in Pembroke Pines, Florida with her husband.
Colin Murphy ~ Vice President of Destination & Strategic Development Colin Murphy is Vice President of Destination & Strategic Development. Reporting to the CEO, Murphy is responsible for corporate strategic initiatives, destination government relations and destination development. Murphy is also responsible for NCL's ground operations in Hawaii including Polynesian Adventure Tours and Luau Kalamaku. Murphy joined NCL in 1998 as Director of Land Programs and has been promoted to subsequent positions including Vice President, Land and Air Services and Vice President, Onboard Revenue . Murphy has been involved in the travel industry for more than 20 years, and has held positions with various tour operators including Collette Tours, Go Ahead Vacations, and Vantage Deluxe World Travel. He resides in Coral Gables with his wife and two children. CRUISE INDUSTRY PROFILES â€˘ 2011
FCCA 2011 Cruise Industry Highlights and Profiles. The who's who of the Cruise Line Industry.