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The Many Faces of Dialysis Page 11

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A Message From the CEO

Vice President of Communications and Marketing Debra Altdoerffer

Working in healthcare reminds me how precious life is and how we sometimes can take it for granted.

Communications Specialists Erin Gigliotti Caitlin McCann Graphic Designer Justin Palmer Webmaster Stephanie Barone

As one of the largest hospital-based dialysis programs in the country, we work with patients who depend on us for their life saving treatment. It is an important responsibility and I am grateful for the talented, compassionate and committed care team that supports our 400 patients. People are impressed by the expertise of our medical staff, nurses and care providers, and often surprised by how far reaching our dialysis program is. Our patients travel from seven surrounding counties for care. This issue features our dialysis service and the work they do six days a week from early mornings to late evenings at patient sites located throughout Oneida, Herkimer and Madison counties. At Faxton St. Luke’s Healthcare (FSLH) we continually strive to improve the patient experience and these past few months have been no exception. We opened the new Imaging Center in the Utica Business Park where we provide digital mammography, ultrasound, bone densitometry and stereotactic and ultrasound breast biopsy. Our patients love it. They enjoy the personal service, lush terrycloth robes and the many amenities of the private waiting rooms. Accredited by the American College of Radiology as the only Breast Imaging Center of Excellence in the area, patients are cared for by our registered and certified mammography and ultrasound technologists. The team is supported by radiologists who are the only physicians in our community with specialized training in advanced breast imaging. New to the center is the support of Suzy Burns, RN, CBPN-IC, who was recently certified as a breast patient navigator. She serves as an advocate and a voice for the patient. Our Adirondack Community Physicians (ACP) New Hartford Medical Office also relocated to a new, larger primary care office in the Crossroads Plaza on Seneca Turnpike. The new office is named in honor of Dr. William F. Krause, a valuable member of ACP and one of its founders. We thank Dr. Krause for his dedication to patient care. He has led the development of a care delivery program that supports excellence and quality. As spring turns quickly into summer we have much to celebrate. I hope you make time for family and friends and enjoy all the wonderful outdoor activities our area has to offer. Thank you for choosing Faxton St. Luke’s Healthcare.

Web Content Specialist Jacquie Klotzbach

Healthcare Happenings is a publication of the Communications and Marketing Department of Faxton St. Luke’s Healthcare. This publication is for informational purposes only and should not be relied upon as medical advice. It has not been designed to replace a physician’s medical assessment and medical judgment. Always consult first with your physician about anything related to your health. Send correspondence regarding address changes to: Communications and Marketing Department Faxton St. Luke’s Healthcare 1676 Sunset Avenue Utica, NY 13502-5475 If you do not wish to receive this publication or have questions, please contact Debra Altdoerffer at 315.624.5716 or e-mail at daltdoer@mvnhealth.com. Check us out at www.faxtonstlukes.com

Our Mission: To provide the highest quality health care in our region.

Scott H. Perra, FACHE President/CEO

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Adirondack Community Physicians – Then and Now The past 16 months have been busy for Adirondack Community Physicians, increasing its number of providers by 33 percent, adding three offices and relocating an existing office.

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The Imaging Center Moves to Utica Business Park The Imaging Center staff welcomes patients into the new, relaxing Adirondack-themed atmosphere while providing state of the art outpatient imaging services.

11 Emily Davies Forestport, NY 2012 Miracle Child

F EA T U RE

The Many Faces of Dialysis Each year, nearly 400 patients receive more than 64,000 dialysis treatments at one of seven facilities located throughout the Mohawk Valley. FSLH is one of the largest hospital-based dialysis programs in the country and is growing to address the unmet needs of the local population.

In Every Issue 24 Medical Staff Announcements 26 Patient Letters


Adirondack Community Physicians

The past 16 months have been busy for Adirondack Community Physicians, increasing its number of providers by 33 percent, adding three offices and relocating an existing office.

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The interactions between Dr. Krause and all of the ACP staff have led to the development of a care delivery program that supports excellence and quality. It is a remarkable asset to our community, - said Scott H. Perra, FACHE, president/CEO of FSLH

Looking for a primary care doctor?

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Visit faxtonstlukes.com/ acp-providers for the ACP provider directory. Current providers and those accepting new patients are listed.

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In the mid 1990s, several local and independent physicians had the idea to share efforts to improve their practices and focus on what they loved to do – practice medicine. Before they knew it, meetings with consultants were organized, buildings were built, an administrative team was formed and Adirondack Community Physicians (ACP) was born. Five years later, this same group of physicians was looking for something more and decided to join with Faxton St. Luke’s Healthcare. “Joining Faxton St. Luke’s supported a larger vision to be part of a health care delivery team that went beyond a physician’s office,” said William F. Krause, MD, one of the founding physicians of ACP. “Together, we have developed a practice that uses electronic medical records and is recognized by the National Committee

for Quality Assurance as a Patient-Centered Medical Home. As a team, ACP and FSLH promote quality care while serving our community.” Today, ACP has grown to include 19 physicians and 17 mid-level providers at eight primary care offices, four general surgeons, four orthopedic surgeons and a neurosurgeon. The hospitalist program is also part of ACP and includes eight physicians, two nurse practitioners and four active per diem physicians. In 2011, the primary care offices had nearly 99,000 patient visits and in 2012, with the addition of the surgical groups, this number will continue to grow. “The recent growth into a multi-specialty group is one of ACP’s strategies to significantly improve the coordination and integration of care for our patients,


(Left) Ribbon cutting for the opening of FSLH’s new Adirondack Community Physicians New Hartford Medical Office. (Below) Dr. William F. Krause, MD.

one of the pillars of the medical home model,” said Brad Crysler, executive director of Physician Services for FSLH. “The physician leadership provided by the ACP providers allows FSLH to meet the challenges of healthcare reform, providing high quality care in an efficient manner and the medical home recognition was a big step in that direction. This could not have been accomplished without the foundation of a strong primary care provider group that has been innovative, forward thinking and has an ongoing desire to provide quality care to patients.” Another improvement that enhances ACP’s delivery of care to our community is the ACP New Hartford Medical Office’s move to the Crossroads Plaza on Seneca Turnpike. A more spacious, efficiently designed facility offers both providers and

patients a better experience. The providers who practice at the office include: D. Christopher Clark, MD; Marissa Kalil, DO; William F. Krause, MD; Irena Kokot, MD; Kathleen Sanger, FNP-C; Marilyn Campola, FNP-C and Tina Cuda, FNP-C. And much to Dr. Krause’s surprise, the office has been given a new name – the William F. Krause, MD, New Hartford Medical Office. “Dr. Krause has been instrumental in making Adirondack Community Physicians what it is today, so when it was decided the New Hartford office was going to move, we thought what better way to thank Dr. Krause for his dedication to patient care than to name the new office in his honor,” said Scott H. Perra, FACHE, president/CEO of FSLH. “The interactions between Dr. Krause and all of the ACP staff have led to the development of a care delivery program that supports excellence and quality. It is a remarkable asset to our community.” Dr. Krause has practiced medicine in the Mohawk Valley for more than 40 years. He has worked at the ACP New Hartford Medical Office for 20 years and as a FSLH affiliated physician for 11 years. “I am honored to have my name on our new facility and I was very surprised when Scott suggested this to me,” said Dr. Krause. “With the support of my many colleagues – old and new – and ACP administration, ACP will continue to rise to our mission of providing exceptional care to our communities. FSLH and ACP have challenges ahead, and I am hoping this medical office, with my name on it, will help to elevate healthcare in the Mohawk Valley to the next level. I am proud to be a physician with ACP.” 

In 2012, an advertising campaign with the slogan “doctors you can relate to” made its debut in the community. To show that doctors are real people too and the importance of finding one you can relate to and have a good relationship with, Drs. Cooley, Attilio, Kokot and Seigers posedfor photos demonstrating what they like to do outside of the office.

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The Imaging Center

Moves to Utica Business Park By Erin Gigliotti

The Imaging Center staff welcomes patients into the new, relaxing Adirondack-themed atmosphere while providing state of the art outpatient imaging services.

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(Right) Ribbon cutting for FSLH’s new Imaging Center. (Below) One of the Imaging Center’s mammography suites.

CT, PET and radiology services are still provided at the Faxton Campus and ultrasound is offered at both the new Imaging Center and the Faxton Campus. “In 2011, our Imaging team performed more than 16,650 mammograms and we recognize that women want a warm, inviting environment that will enhance their comfort and help them relax while receiving these services,” said Sean Whip, RT(R)CT, administrative director of Medical Imaging at FSLH. “Designated by the American College of Radiology (ACR), our Imaging Center is the only Breast Imaging Center of Excellence in the Mohawk Valley. Our staff is committed to providing exceptional quality care to our patients and our accomplishment of being named a Breast Imaging Center of Excellence demonstrates this.” Board certified radiologists of Radiology Associates of New Hartford read the digital mammograms and patients are offered early morning, late afternoon and Saturday appointments to accommodate their schedules. The Imaging Center also has registered and certified mammography and ultrasound technologists, and the radiologists are the only physicians in our community that have specialized training in advanced breast imaging.

The Imaging Center also offers:

As part of Faxton St. Luke’s Healthcare’s ongoing mission to provide quality care that is comfortable and convenient for our patients, the Imaging Center, formerly at the Faxton Campus, moved to the Morgan Stanley/Smith Barney Building at 106 Business Park Drive in the Utica Business Park.

The services offered at the Imaging Center include: • Digital mammography • Bone densitometry • Stereotactic and ultrasound breast biopsy.

• Breast Patient Navigator Program - Specially trained nurses guide and support patients through their continuum of care. They address the physical and psychological needs of patients through education and support every step of the way. • Breast Care Program - The only local program that provides patients access to an interdisciplinary team approach to their breast care. • Perfect Fit Boutique - Meeting the post surgical appearance needs of breast cancer patients. • After Breast Cancer (ABC) Support Network - Providing education and support for breast cancer patients and survivors. If you get the chance, stop by the new Imaging Center and see all that it has to offer to our patients! 

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A lot of people think lysis

on dia because you’re ings. you can’t do th ose th But you can do ou’re y things because on dialysis.


A Personal Journey

If you met Sheridon Steele in the grocery store, you may never know he receives lifesaving dialysis treatments three times a week at the Regional Dialysis Center at Faxton St. Luke’s Healthcare.

“A lot of people think because you’re on dialysis you can’t do things,” said Sheridon Steele, a patient at the Faxton St. Luke’s Healthcare Regional Dialysis Center. “But you can do those things because you’re on dialysis. You can do anything you put your mind to, you just have to be more careful.” Steele’s journey with dialysis began 10 years ago after being diagnosed with lupus, which led to kidney failure. He knew firsthand about dialysis thanks to a decade of experience as a dialysis technician in New York City. “At first, I thought ‘what did I do to deserve this?’ and I was worried because it might take away from the things I enjoyed doing,” he said. “But I knew the ins and outs of dialysis and that made it easier to adjust.” Steele’s treatments have led to many changes in his life, but he’s invested in his care so he can continue doing the things he loves - playing basketball, traveling and being a father. Like other patients during their four hour treatment sessions, he reads, watches television or rests. Most importantly, he carefully monitors the progress of his treatments. He often glances at the machine to check his blood flow rates and down at the access site on his arm to make sure the needle is properly placed. Because his disease is well-managed, Steele is able to drive himself to and from treatments which gives him more time with his 5-year-old daughter. She often asks “are you going to treatment today, daddy?” and always checks on him to see how he’s feeling. Dialysis treatments have posed challenges for Steele over the years. A native of the West Indies, he wanted to travel back home following the death of his grandfather.

International travel is difficult for dialysis patients because treatment centers are not as well established in other countries. For Steele, this meant limiting his stay to four days, the longest he could go between treatments. “It’s also been hard to find a job that will cater to my restrictions and treatment schedule,” he said. “I can’t stand up for long periods of time or lift heavy things.” But Steele takes his treatments in stride, even with the challenges. “It’s not easy but you play the hand you’re dealt and make the best of it.”

A Growing Need for Dialysis Nearly 26 million Americans suffer from chronic kidney disease (CKD), a condition that impairs the kidneys’ ability to properly function. Two-thirds of cases are caused by diabetes or high blood pressure, and may go largely undetected until the disease advances. Once the disease progresses kidney failure is likely to occur, resulting in the need for dialysis treatments or a kidney transplant. Many are unaware of the critical role kidneys play in maintaining overall wellbeing. These two organs, each about the size of a fist, are responsible for filtering nearly 200 quarts of blood each day. Waste products, toxins and excess fluids are removed from the blood and excreted from the body. Kidneys work to maintain a balance of chemicals and hormones in the body, and also control the production of red blood cells. Those who suffer from kidney failure rely on dialysis treatments as a substitute for the normal functions of the kidney. The number of local patients requiring dialysis treatments continues to grow at a rate that significantly outpaces the national average. In 2008, there was a 16 percent increase in the local dialysis patient population in the Mohawk Valley compared to a national increase of 3 percent. The Regional Dialysis Center at FSLH is the sole provider of dialysis treatment within 25 miles to the east and west, and nearly 75 miles to the north and south. Each year, nearly 400 patients receive more than 64,000 dialysis treatments at one of seven facilities located throughout the Mohawk Valley. Healthcare Happenings Magazine

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Dialysis staff members Magdalah Plaisime, RN, and Sandra St. John, LPN II.

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I put myself in their shoes so I can better relate to them. It’s important to have that understanding so you can support patients in the best way possible. — Dianne Venable, LPN, Regional Dialysis Center

FSLH is one of the largest hospital-based dialysis programs in the country and is growing to address the unmet needs of the local population. The average age of a FSLH dialysis patient is 68 years old which presents additional challenges. “When you have patients in their late 60s and 70s it becomes increasingly difficult to find support systems that are able assist them,” said Kelly Scheinman, executive director of the Regional Dialysis Center. “Most dialysis patients need someone to drive them to and from treatment, and their schedules can be quite demanding.” Scheinman worries about the social and economic impact treatments have on patients. The average patient receives three treatments per week that last approximately four hours. Adding an hour of travel time to and from treatment, patients spend nearly 20 hours each week managing their care. With the rising cost of gas and the time spent away from home and work, treatment can be more than just physically taxing for patients. Having treatment facilities close to home is a convenience for patients and their families, and a priority for FSLH. “By looking at the demographics of where our patients live and are traveling from, we’ve been able to identify ways to reach people in their communities,” said Scheinman. In 2007, FSLH opened an eightstation dialysis unit at the Masonic Care Community in Utica, which later

expanded to include an additional 12 units. Four years later, the Rome Dialysis Center was expanded, followed by the opening of a new unit in Hamilton in February 2012. FSLH will also add an eight station unit at St. Luke’s Home in 2013 as part of a multi-million dollar expansion to improve long term and continuing care services in the Mohawk Valley. Throughout this time, FSLH has had to adapt to changes within the dialysis industry including adjustments to the Medicare reimbursement model. In January 2011, the Centers for Medicare and Medicaid Services (CMS) instituted a bundled payment system which eliminates separate billing for medications and lab work administered during treatment. A flat rate reimbursement is given for each treatment regardless of the services provided. Dr. Charles Eldredge, a local nephrologist and medical director of the Regional Dialysis Center, believes bundled payments present challenges for both patients and providers. “In the past various intravenous medications were administered during treatment, including those unrelated to kidney disease, for the patient’s convenience,” said Eldredge. “Often times bundled payments fall short of dialysis-related expenses, so we have no choice but to refer patients to the Infusion Unit or send them to a lab for blood work for the add-on services we once provided.”

Amid this changing landscape of dialysis, FSLH is uniquely positioned to provide patients with high quality care. “The advantage of a hospital-based system is that a patient’s care is managed by the same doctor which creates continuity of care from one service to the next,” said Scheinman. “Doctors collaborate to make sure that patients are getting the best care possible during their entire healthcare journey, not just during dialysis.”

A Team Approach Coordinated care is made possible by the dedicated nephrologists at Mohawk Valley Nephrology Associates and Kidney and Hypertension Consultants, whom Scheinman describes as the core of the Regional Dialysis Center. Equally important are the nurses and technicians who provide direct patient care in the units each day. Carol Edic, a certified hemodialysis technician at the Faxton Campus, says that trust is critical in patient relationships. “Patients rely on you to care for them, whether you’re inserting a needle or administering medications,” said Edic. “They need to trust that you will do right by them and that you’re invested in their care.” “You’re a part of their life and their care,” said Dianne Venable, a licensed practical nurse at the Faxton Campus. “I put myself in their shoes so I can better relate to them. It’s important to have that understanding so you can support Healthcare Happenings Magazine

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patients in the best way possible.” The word “family” is often used to describe the relationship between dialysis patients and their caregivers. “This is like my family away from home,” said Steele. “They see me more than they see their own family some weeks.” For Scheinman, the longevity of her staff speaks volumes about their dedication to the program and its patients. Edic and Venable are just two veterans of the program, each with more than 15 years at FSLH. Over the years, both Edic and Venable have witnessed advances in technology that have led to safer patient care. Most notable is the evolution of the dialysis machine, originally a low-tech filtration unit with text-only screens. Edic recalls that dials were used to input information, a practice that lacks the precision of today’s modern equipment. Current machines monitor blood pressure, temperature, oxygenation and other indicators for changes that could be potentially dangerous. Once detected, the machine will trigger an alarm and suspend treatment until a technician or nurse can assess the safety of the patient’s condition. Touch-screen LCD monitors display this critical information and allow for the safe input of information with verification mechanisms that ensure the precise delivery of care. Melanie Price, a dialysis patient at the Faxton Campus, compares the flashing lights and ringing alarms on the unit to being on the stage – something she’s quite familiar with. This professional singer has toured internationally, lending her soprano vocals to performances by Andre Rieu, a Dutch violinist, and American pop singer Lisa Marie Presley. Price longed to leave behind the commotion of New York City after long tours. A visit to upstate New York years before inspired her to relocate to the Mohawk Valley. “I remember being impressed by the snow and open fields,” she said. “Being up here so far away from city was quiet and spiritual.” Just days after moving here, she was admitted to St. Luke’s Campus with early signs of kidney failure. In 2008, Price began peritoneal dialysis. Unlike hemo-

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dialysis which is performed in a clinical setting, peritoneal dialysis is performed at home. A catheter is inserted into the abdomen through which dialysate is inserted. The cleansing fluid pulls waste and extra fluid through the peritoneal membrane that lines that abdomen, effectively filtering the blood that flows through the area. The dialysate is then removed through the catheter and replaced with fresh fluid for additional filtering. This needle-free treatment gives patients greater flexibility and freedom, a necessity for Price so she could continue touring. While on peritoneal dialysis, she embarked on a carefully planned five-week tour in Japan. Numerous boxes of supplies had to be shipped ahead and carefully orchestrated between hotels. The trip was far more grueling than she expected, leading her to give up touring in the interest of her health. The following year she transitioned to hemodialysis, an experience that was eye-opening for Price, whose mother had kidney failure as well. “I was able to understand what my mother had only been able to tell me she was going through,” she said. Price is now a choir director at a local church and continues to find strength in her faith. “It could be worse,” she said. “There are brighter and better days coming. As long as there’s life, there’s hope.” 

For information on the Regional Dialysis Center call 315.624.5660

(Above) Ribbon cutting for FSLH’s newly expanded Dialysis Center in Rome.

Reaching

Our Patients Close to Home

Thanks to generous gifts from local donors, the Rome Dialysis Center was expanded in 2011. A ribbon cutting held in January 2012 celebrated the donors whose generous gifts made the expansion possible and included Howard Sears, The Rome Community Foundation, Hannaford Charitable Foundation and the Dorothy G. Griffin Charitable Foundation. The facility now has 16 patient treatment stations, double the previous number, with radiant heating and heated chairs for patient comfort as well as a state of the art water filtration system. In February 2012, FSLH opened its sixth outpatient dialysis center. Located in Hamilton, this eight-station center gives residents of Madison and Chenango counties a treatment option closer to home.


Celebrating Excellence at Faxton St. Luke’s Healthcare

It was a “big night” for employees and volunteers at Faxton St. Luke’s Healthcare’s annual Recognition Dinner held in May at Hart’s Hill Inn. FSLH recognized 822 individuals for their achievements in 2011, including more than 90 volunteers and organizations who contributed nearly 60,000 hours of service in the past year. Employees who reached milestones in their careers with FSLH were honored and 26 were inducted into the Quarter Century Club which is comprised of employees who have been with the organization for 25 years or more. An impressive one in 10 employees holds this distinction.

Congestive Heart Failure (CHF) Core Measures Team

Celebrating Clinical Quality

The success of Rapid Response teams in quickly responding to patients who have a change in condition has helped to improve patient outcomes. The Modified Early Warning Signs system is the next level of Rapid Response, using patients’ vitals to calculate a MEWS score. The score appears in the electronic medical

The night also celebrated clinical quality by recognizing the winners of the 2011 Team Excellence Awards. The awards are given annually to teams that collaborate across services to achieve corporate goals and enhance the healthcare environment.

The Congestive Heart Failure Core Measures Team reduced readmission rates for CHF patients by 1.2 percent and improved discharge instruction distribution to 98.2 percent. As a result of the improvements with discharge instructions and follow up, FSLH will receive a minimum of $45,000 in additional reimbursements and continue to improve CHF patient outcomes.

Modified Early Warning Signs (MEWS) Team

FSLH employees (left to right) Christine Buda, Lynda Lutz and Amanda Yaddow at the Recognition Dinner.

record and alerts staff to take action before a potential Rapid Response is necessary.

Nosocomial Infection Marker (NIM) Reduction Team In 2008, FSLH adopted nosocomial infection markers as the measurement tool of hospital-acquired infections. The NIM Reduction Team develops policies, educational programs and cleaning processes that reduce infections, and distributes weekly status reports to measure success. Working with the Infection Prevention Department has led to the creation of prevention strategies and a continued emphasis on achieving the corporate goal of reducing harm.

Renal Dialysis Quality Assessment and Performance Improvement (QAPI) Team The Renal Dialysis Quality Assessment and Performance Improvement Team works to develop, implement, maintain and evaluate data driven quality assessments and performance improvements for the Regional Dialysis Center at FSLH. The team focuses on quality indicators that are related to improved health outcomes for dialysis patients and experienced an increase in urea reduction rates, anemia rates and fistula rates for 2011. 

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The Gift That “We know it’s not just the experience patients receive inside the building that makes a difference. It’s also the visual and sensory experiences as they enter the hospital setting that can help create positive feelings.”

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Gives Back The Trees of Life with their gold and copper leaves are a Living Memorial.

As you walk the grounds of Faxton St. Luke’s Healthcare you may see a brilliant pink azalea bush or smell an aromatic pear tree. Spring has arrived. Much of the pleasing landscape enjoyed at each campus has been donated by grateful patients and their families and coordinated by the Volunteer Association. “We know it’s not just the experience patients receive inside the building that makes a difference,” notes Jane Gwise, president of the Volunteer Association. “It’s also the visual and sensory experiences as they enter the hospital setting that can help create positive feelings. For many years we have provided the opportunity for patients, families, employees and medical staff to make contributions that support our beautification efforts on the campus grounds. People enjoy giving to the program, our facilities teams enjoy planting and we all reap the beautiful benefits.” Many people enjoy giving a Living Memorial. At a certain level of giving, plants, shrubs and trees are planted providing a permanent recognition to honor a loved one or a caregiver. Besides the planting program, there is also the opportunity to engrave someone’s name on the Trees of Life which are located in the lobby areas at both the Faxton and St. Luke’s Campuses. “Many times families are looking for ways to say thank you, or to honor or memorialize someone,” said Sue Warwick, director of Volunteer Services and Guest Relations. “The Tree of Life is the right fit with its beautiful array of gold and copper leaves. I watch many visitors reading through the leaves, enjoying the special tributes people have made.” For information about the Tree of Life and the Beautification Program please contact the Volunteer Services Department at 315.624.6142.  Healthcare Happenings Magazine

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FSLH Foundation and the community partnering together to make a difference.

Giving

Back

2012 Stomp Out Cancer Telethon Raises More Than $87,000 Faxton St. Luke’s Healthcare Foundation and The Regional Cancer Center are pleased to announce that the annual Stomp Out Cancer Telethon raised more than $87,000. The fourteenth annual Stomp Out Cancer Telethon was broadcast live Wednesday, March 14, from The Regional Cancer Center at FSLH on WKTV NewsChannel 2. “The support of this community is amazing,” said Cynthia Brandreth, chairperson of the annual fundraising event. “There is no doubt that what is being done at The Regional Cancer Center is touching the lives of thousands and will continue to do so for generations to come.” A portion of the funds raised through the generosity of community donors will support renovations of the Cancer Center’s main lobby and treatment areas, and as in the past, will also be used to assist patients with acute financial needs. “The Regional Cancer Center is continually adding new cancer treatments and services so our community has easy access to the best cancer care available,” said Carrie Pulaski, MBA, RN, NEA-BC, Cancer Center executive director. “That’s why we just upgraded our Radiation Therapy Department by adding RapidArc technology. While cutting edge equipment is a key element of cancer care, it takes more than that to help patients reach full recovery. The Stomp Out Cancer Telethon helps us provide the extras that make our cancer center a warm, caring environment where patients and their families can heal.” Sponsors of this year’s telethon included Faxton St. Luke’s Volunteer Association, Mohawk Hospital Equipment Inc., International Brotherhood of Electrical Workers - Local 43, National Electrical Contractors Association and Zonta Club of Utica.

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Annual Children’s Miracle Network Bowl-A-Thon Raises Nearly $13,000

The Lil’ Pinsters team at the 21st annual Bowling for Miracles Bowl-A-Thon.

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The Children’s Miracle Network (CMN) held its 21st annual Bowling for Miracles Bowl-A-Thon in January, raising nearly $13,000 for women’s and children’s services at FSLH. The event was held at Pin-O-Rama Recreation Center in Utica, where 59 teams took to the lanes in support of CMN. In all, more than 240 bowlers participated in the Bowl-A-Thon, which was organized by the FSLH Foundation in partnership with WKTV NewsChannel 2 and Lite 98.7FM. Proceeds from CMN events make it possible for children like Emily Davies of Forestport to receive specialized care close to home. When this CMN Miracle Child felt a severe, throbbing pain in her leg in early 2011, she and her parents never expected to find out that the cause was osteomyelitis, an infection of the bone. In order to get better, Emily needed surgery and time to heal. She spent nearly two weeks on the pediatric floor at FSLH and enjoyed time with the hospital’s child life specialist who built a one-on-one relationship with her to help her work through her fears of hospitalization. “Emily’s story is a wonderful example of how funds raised through CMN events like Bowl-A-Thon make a difference in the level of care we are able to provide,” said Michele Adams, CMN coordinator. “Whether you participate in the event or just make a donation, every gift helps to change lives.”


16th Annual Miracle Home Makeover Kicks Off — Tickets on Sale Now!

Emily Davies Forestport, NY 2012 Miracle Child

The FSLH Foundation, in partnership with WKTV NewsChannel 2, Lite 98.7FM, The Observer-Dispatch, Lewis Custom Homes and Home Builders and Remodelers Association of Mohawk Valley, announced the start of the 16th Annual $100,000 Miracle Home Makeover in March. One lucky person will win a $100,000 Miracle Home Makeover or $100,000 in cash! Those who purchase tickets early also have the chance to win special early-bird prizes so buy your ticket today! For more than a decade, the CMN Miracle Home project has built miracles for the children of our community. In 15 years, nearly $3 million dollars has been raised by the project to benefit women’s and children’s services at FSLH. A maximum of 4,000 tickets are available and may be purchased for $100 each by calling the Foundation at 315.624.5600 or by visiting www.faxtonstlukes.com. The drawing for the Miracle Home Makeover will be held on Wednesday, October 17, 2012, at 6pm at Jay-K Lumber Corp., Seneca Turnpike, New Hartford. 

“Emily’s story is a wonderful example of how funds raised through CMN events like Bowl-A-Thon make a difference in the level of care we are able to provide. Whether you participate in the event or just make a donation, every gift helps to change lives.” — said Michele Adams, CMN coordinator

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Medical Staff Announcements

Faxton St. Luke’s Healthcare welcomes orthopedic surgeons to Adirondack Community Physicians Medical Group. Orthopedic surgeons, Leroy Cooley, MD, Kenneth Ortega, DO, Margaret Albanese, MD, Madana Vallem, MD, and Molly Quattrone, RPA-C, have joined Faxton St. Luke’s Healthcare’s Adirondack Community Physicians Medical Group. They are accepting new patients at their office located at 1903 Sunset Avenue, Utica, and can be reached at 315.797.1212. In addition to these orthopedic specialists, ACP employs four general surgeons and 38 primary care providers located throughout the community. Leroy Cooley, MD, graduated with a joint major in Biology and Chemistry from Middlebury College in Middlebury, Vermont. He received his doctor of medicine degree from SUNY Upstate

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Healthcare Happenings Magazine

Medical Center in Syracuse and completed an internship in General Surgery at the University of Pittsburgh affiliated hospitals. He completed his residency in Orthopedics at Albany Medical Center and a fellowship in Sports Medicine at the University of Pennsylvania in Philadelphia. Dr. Cooley is board certified by the American Board of Orthopaedic Surgery. Dr. Cooley has provided orthopedic care in Utica since 1980. He has served on the New York State Medical Society Committee on Sports and School Health, and was vice president of the medical staff at FSLH. He has been on the Board of Directors for FSLH since 2000. He is an active member of the County Medical Society, New York State Medical Society and New York State Orthopedic Society. He is a member of the American Academy of Orthopedic Surgeons and served on the Board of Counselors from 1999 to 2005. Dr. Cooley’s practice includes sports medicine and adult reconstructive surgery. He performs surgeries ranging

from shoulder repairs including rotator cuffs to knee injuries associated with sports, as well as knee arthroscopies and trauma injuries. Kenneth Ortega, DO, is a graduate of the Kansas City University of Medicine and Biosciences. He completed his orthopedic surgery training at Walter Reed Army Medical Center in Washington, DC, and received additional training at A.I. DuPont Institute in Wilmington, Delaware, Hughston Sports Medicine Clinic in Columbus, Georgia, and Washington Hospital Center in Washington, DC. He is board certified by the American Board of Orthopaedic Surgery. Dr. Ortega has provided orthopedic care in Utica since 1993. Prior to relocating to the Mohawk Valley, he was director of Guthrie Sports Medicine in Sayre, Pennsylvania.


Dr. Ortega, chairman of the Department of Orthopedic Surgery at FSLH, is a fellow of the American Academy of Orthopedic Surgeons and is an elected member of the Arthroscopy Association of North America. He has a special interest in sports injuries and related arthroscopic surgery of the knee and shoulder such as anterior cruciate tears and rotator cuff problems. This is in addition to expertise and interest in joint replacement surgery of the knee, shoulder and hip. An Army veteran, Dr. Ortega served in Saudi Arabia during Operation Desert Storm. Margaret Albanese, MD, graduated from Pennsylvania State University and received her doctor of medicine from Georgetown University School of Medicine in Washington, DC. She completed her internship in General Surgery and residency in Orthopedics at Thomas Jefferson University Hospital in Philadelphia, Pennsylvania. Her residency included one year of Pediatric Orthopedics at A.I. DuPont Institute in Wilmington, Delaware. She also completed a fellowship in Pediatric Orthopedics at The Children’s Hospital of Philadelphia. Dr. Albanese is board certified by the American Board of Orthopaedic Surgery. She is a fellow of the American Academy of Orthopedic Surgery and a member of the Pediatric Society of North America, Ruth Jackson Orthopaedic Society, Oneida County Medical Society and New York State Society of Orthopaedic Surgeons, Inc. Dr. Albanese is the only fellowshiptrained pediatric orthopedic surgeon in the Utica area. She treats children with all orthopedic problems and practices adult orthopedics with the exception of spinal problems. She has provided orthopedic care in Utica since 1983. Madana Vallem, MD, earned his medical degree from Osmania Medical College in Hyderabad, India, where he also completed his residency in orthopedics at Gandhi

Medical College. He completed a fellowship in orthopedic hand surgery at Beth Israel Medical Center in New York City, an adult joint reconstruction fellowship (primary and revision total hip and knee replacement surgeries) at University of Virginia Medical Center in Charlottesville, Virginia, and an orthopedic trauma fellowship at Virginia Commonwealth University in Richmond, Virginia. Molly Quattrone, RPA-C, earned a bachelor’s degree in Physical Education and Athletic Training from Canisius College in Buffalo, New York. She also attended D’Youville College in Buffalo and has a bachelor’s degree from the Physician’s Assistant Program. She is certified by the American Academy of Physician Assistants and is a member of the New York State Registered Physician Assistants. She has provided orthopedic care in Utica since 2003. The Regional Rehabilitation Center is pleased to welcome Stephen Wade, MD, to FSLH. Stephen Wade, MD, has been named medical director of the Inpatient Rehabilitation Unit (IRU). Dr. Wade earned his Bachelor of Arts in Biology from New Jersey City University in Jersey City, New Jersey, and his Doctor of Medicine from Our Lady of Fatima in Valenzuela City, Philippines. He completed an internship in Surgery at Our Lady of Mercy Medical Center in Bronx, New York, a residency in Physical Medicine and Rehabilitation at Kingsbrook Jewish Medical Center in Brooklyn, New York, and a fellowship in Interventional Pain Management at Spinal and Skeletal Pain Medicine in Utica, New York. Dr. Wade is also an interventional pain management specialist at Spinal and Skeletal Pain Medicine in Utica, New York. He is board certified by the American Academy of Physical Medicine and Rehabilitation and the American Board of Pain Medicine.

Dr. Wade can be reached in his office at Spinal and Skeletal Pain Medicine at 315.798.8737. Faxton St. Luke’s Healthcare is pleased to welcome neurosurgeon Yannick Grenier, MD. Yannick Grenier, MD, is a native of Montreal, Canada, where she earned her bachelor’s and master’s degrees in Neurobiology from McGill University. She earned her medical degree from Pritzker School of Medicine in Chicago, Illinois, and completed her residency at Northwestern Hospital, also in Chicago. She then went on to complete a fellowship in Pain and Movement Disorders at Stanford University in Palo Alto, California. Dr. Grenier practiced in the Midwest for several years, most recently at Gundersen Lutheran Hospital in LaCrosse, Wisconsin. Dr. Grenier is board certified in Neurological Surgery and on active staff at FSLH and St. Elizabeth Medical Center. Dr. Grenier works collaboratively with neurosurgeon Clifford B. Soults, MD, to provide community coverage of patients at both hospitals. Dr. Soults has an office located at 2206 Genesee Street in Utica. Dr. Grenier is accepting new patients and her office is located in the Professional Office Building, Suite 203, at the St. Luke’s Campus, Utica. She can be reached by phone at 315.624.4101. 

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Patient

letters Dear Faxton St. Luke’s Healthcare, I brought my son, Eli, to Urgent Care after he had a fall. The treatment he received from the intake nurse to the billing office to Dr. Cheng and CT scan staff was outstanding. The staff treated us so nicely and made us feel like they really cared. We had been to this Urgent Care a couple of years ago and hadn’t had a good experience. What a nice surprise. We can’t tell enough people about our recent trip. Thank you! And Eli wants to say thank you for the awesome popsicle at the end! Jennifer Ward New Hartford, NY

During my mother’s recent hospital stay while recovering from a stroke she was attended to by a truly remarkable speech therapist, Danielle Furlong. Her knowledgeable and empathetic manner and approach were comforting and reassuring to my mother in a time of great apprehension and fear. I cannot commend Danielle enough as a true professional and your organization for having such a fine individual on your staff. Thank you, Kevin Reardon Merrimac, MA I have been bringing my great grandson, Jared, to the Faxton Campus for Speech

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Healthcare Happenings Magazine

and Occupational Therapy for the last 15 months. During this time, Jared and I have met some wonderful people. He has gone from words and utterances that we did not understand to words and sentences that are very distinguishable. This could only be accomplished by the dedicated personnel at the Hearing and Speech Center. I would personally like to thank Rene, Erin and Tina for putting up with us two days a week, where sometimes it was a good day and sometimes it was a bad day. The difference in Jared today, compared to what he was able to do when we started, is amazing. We also have met some wonderful people in Occupational Therapy (OT) where Jared has learned to do many differ-


“No matter what shift, each nurse and aide was caring and always went out of their way to take care of my needs. The kindness and compassion given to me and to my husband went way beyond patient care. They truly gave so much of themselves to make my time there as stress free as possible.” ent crafts, as well as ride a bike. This was accomplished by the professional therapy provided by Cicely. Cicely was very tolerant, understanding and compassionate during the sessions that she had with Jared. I would also like to thank Carol, an intern, who took such interest in Jared, the results of which were very noticeable. The personnel in the OT office, especially Shaun and Donna, helped to make these numerous visits more enjoyable. Jared and I would like to thank each and every one in both Hearing and Speech and OT for having such a wonderful sense of humor. As you know, kids say the darnedest things. Last but not least, thank you to Barbara, the Bennett Street receptionist who provided Jared with many laughs and of course, lollipops. She was one of the people responsible for Jared wanting to attend his sessions and he always looked forward to going without hesitation. Once again, thank you for providing Jared the opportunity to improve his speech and occupational skills. Sincerely, Lester S. Henderson, Jr. Great Grandfather Kimberly A. Exton Grandmother Oriskany, NY I was an inpatient on the fifth floor at the St. Luke’s Campus for three weeks. I wanted to send a note to let you know how wonderful the staff was during my hospital stay. No matter what shift, each nurse and aide was caring and always went out of their way to take care of my needs. The kindness and compassion given to me and to my husband went way beyond patient care. They truly gave so much of themselves to make my time there as stress free as pos-

sible. During my last week in the hospital I was on the second floor. They also were very friendly and caring. But the staff on the fifth floor truly amazed me in their professionalism and compassion. Please pass this on to them if possible. If I could I would love to give them all a big hug from me and my husband for getting us through such a difficult time. Their kindness did not go unnoticed. Sincerely, Paula Hollenbeck Cassville, NY About two months ago, I was to have my cataracts out, which I thought would be uneventful. But during my pre-op visits, my primary physician found I had very high calcium, which brought on a barrage of tests and visits to doctors and specialists. For someone never having any hospitalizations or the need to visit specialists, my eyes were soon opened widely. Within three weeks I was hurried through one test after another. Not only did I have both of my cataracts removed, I also had one of my parathyroid glands removed. My experiences in Ambulatory Surgery at the Faxton Campus were superb. My visit to surgery was excellent, as it should have been, and the surgeries went smoothly. Everyone was fantastic - from admission, blood work and surgical procedures to the phone calls after surgery. Thank you Bobbie Edwards, RN, Judy Provost and Tammy Burr, my OR technicians. The next procedure was a bit more nerve-wracking but I knew it had to be taken care of rather quickly. As a clinician, I expected that everybody would treat me professionally and with respect and I was not disappointed. Although I work within Perioperative Services, I want to especially thank Jim Ball, a care attendant, Karen Hoole, RN, and Kelly Ward, an OR

technician, who all gave me the most compassionate care. Dr. Michael Cuda was exceptionally wonderful and I thank him so very much. My care in PACU was wonderful, from Roseanne Gerace who admitted me to Sandy Prevost who cared for me. A special thank you to Brenda Kopp, who not only kept me from losing my mind throughout everything, but who kept my family informed while I was in surgery, visited me in PACU and again on the first floor. I would also like to thank Sister Maureen who gave me her “special blessing” in PACU. The girls on the first floor were all exceptional, including RNs Shanna, Diane, Bev, Sandy and Chris, and care attendants Anne, Serina, Alisha and Stacey. Even the housekeeper, Ellen, was a sweet person who talked while she cleaned my room so very well. They answered my questions and my family’s concerns promptly and appropriately. I am not sure that they all knew I was a nurse employed for many, many years in our facility but the care that they provided was second to none. I cannot exclude the lab technicians who, although they awakened me at 4:45am each day, were professional and excellent. I failed to get their names and I apologize for that. I am back to work and am very, very happy that I was cared for in the best hospital ever by the best people. Thank you so very much. Most sincerely, Susie Evans, RN, BSN, CNOR Whitesboro, NY

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PO Box 479 Utica, NY 13503

For the second year, winners of the Manager Recognition program were announced at the Recognition Dinner. Five surprised managers were honored for upholding the pillars of excellence and core values of the organization, and serving as a role model for others. Manager Recognition Recipients

Amy Ferguson-Victor

Assistant Director of Operations, Adirondack Community Physicians

Sue Warwick

Director of Volunteer Services and Guest Relations

Linda McCurdy

Service Response Center Transport Manager

Colette Wilk, MSN, RN

Director of Clinical Education

Amanda Straney, PT, DPT

Physical Therapy/Occupational Therapy Acute Care Manager

Healthcare Happenings  
Healthcare Happenings  

June 2012 Healthcare Happenings magazine published by Faxton St. Luke's Healthcare, a healthcare system in central New York state.

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