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fatimah shahid | portfolio

acting as usability engineer assistant at lockheed martin

This document contains: 1. Statement 2. Usability Plan | Kyocera Technology Development 3. Usability Report | Kyocera Technology Development – excerpts 4. Usability Report | San Jose State University – excerpts 5. iPhone App Design Project | Interactive Design Course 6. PanelPlus Employee of the Month Project | Kyocera Technology Development 7. Highlight Video | Kyocera Technology Development 8. Interview Schedule | Center for Urban Ethnography Other online material : Symbolic Interactionism as a Framework for Research on the Digital Divide Submitted for Theory & Practice course. 18pgs


statement

Recruitment Team: This document has been submitted for recruiting exercises. Certain material has been edited for confidentiality as noted by [Deleted for Confidentiality Purposes]. In this document I hope to present my versatility & passion to explore the end-user’s interaction with technology. Majority of the work includes heuristic evaluations informing design and usability testing as an assistant and as the “lone investigator”. It contains both school-work from San Jose State University [SJSU] and professional work from Kyocera Technology Development [KTD].Other aspects include training from the Center for Urban Ethnography at UC Berkeley [CUE]. My goal is to gain more experience with a strong user experience team, centered on a holistic understanding of the end-user; the human. It is my sincere belief that if the goal of technology design becomes understanding the human condition; companies could reveal a human need that sustains beyond mundane trends. My background in computer science coupled with my interest in art and human behavior have placed me on an interesting path. With the help of your organization I hope to continue making this path an exciting experience!

you, Fatimah Shahid User Experience Applied Anthropology

“transforming design & development”


usability plan | KTD role: plan, facilitate and test printer driver features

Prior to the report there a usability plan was submitted as an outline for the usability testing. The objectives and goals were formulated according to stakeholder interviews and the results of heuristic evaluations.


usability plan | KTD role: plan, facilitate and test printer driver features

Usability Plan continued.


usability plan | KTD role: plan, facilitate and test printer driver features

Usability Plan continued.


usability report | KTD role: plan, facilitate and test printer driver features

Prior to the report there a usability plan and usability testing were conducted. More of the usability plan goal/objective, measurements and procedures.


usability report | KTD


usability report | KTD


usability report | KTD


usability report | KTD


usability report | KTD


usability report | KTD

Appendix B and C contained information regarding participant recruitment and it also illustrates the pre-screening document in order to confirm participants with study objectives.


usability report | KTD

Participant pre-screen continued.


usability report | KTD


usability report | KTD

Appendix B and C contained information regarding participant recruitment and it also illustrates the pre-screening document in order to confirm participants with study objectives.


usability report | KTD

Edited version of the informed consent form used for the study.


usability report | SJSU task: to conduct a usability evaluation of Myspace.com team of 4 usability testing students role: objectives, non-user participant study, non-user/user profiles, recruitment

The following pages are samples of my role and responsibilities from the 168 page document.


usability report | SJSU task: to conduct a usability evaluation of Myspace.com team of 4 usability testing students role: objectives, non-user participant study, non-user/user profiles, recruitment


usability report | SJSU task: to conduct a usability evaluation of Myspace.com team of 4 usability testing students role: objectives, non-user participant study, non-user/user profiles, recruitment


usability report | SJSU task: to conduct a usability evaluation of Myspace.com team of 4 usability testing students role: objectives, non-user participant study, non-user/user profiles, recruitment


usability report | SJSU task: to conduct a usability evaluation of Myspace.com team of 4 usability testing students role: objectives, non-user participant study, non-user/user profiles, recruitment


usability report | SJSU task: to conduct a usability evaluation of Myspace.com team of 4 usability testing students role: objectives, non-user participant study, non-user/user profiles, recruitment


iPhone App Project| Interactive Design Course goal: create an iPhone Movie application. part of a team of 4, with three graphic design students. role: created the information flow, user personas, spec sheet and presentation.

Created user personas based on the interview from client ( teacher ). This was used to understand our various user types and scenarios.


iPhone App Project| Interactive Design Course

Created the information flow based on interviewing the client ( teacher ) and conducting brainstorming exercised with team members. Each box presents a screen with supporting elements.


iPhone App Project| Interactive Design Course


iPhone App Project| Interactive Design Course

Created the spec sheet for presentation.


iPhone App Project| Interactive Design Course 5

Final prototype according to scenario.


PanelPlus Designer| KTD goal: evaluate the scanflow/panelplus designer role: heuristic evaluation and presentation

OLD

NEW

NOV.08

DEC.

JAN.09

FEB.

INITIAL USABILITY REVIEW and ISSUES GUI •Location Cueing.

•Instructional Text. •Screen Real Estate. •Spatial and Graphic Representation. •User workflow and “Position” feature not salient.

•Nomenclature •Confusing mental models.

NOV.08

DEC.

JAN.09

FEB.

INITIAL USABILITY RECOMMENDATION

the following are excerpts of the presentation to stakeholders. These are not final mock-ups for confidentiality purposes.

Instructional text

Panes and Tree mode: Copying Flows Editing previous flows


highlight videos| KTD goal: create highlight videos of major issues in usability study role: prepared video equipment and used Camtasia studio to create highlight videos


Anthropology Research Projects| SJSU & CUE Week 4 Ethnography / Field notes: Place: Bistro Time: Aug. 18 and 20th 12-1PM

Aug. 18 Tuesday Lunch time at the Bistro in Concord, CA Finding an observation area I look for a place out of the way of the regular customers however it’s hard given the oddly shaped layout. It’s small when you walk in, you walk pas the small café seating, past the display of previously prepared food. A small counter area share the space with the cash register, debit machine and soda dispenser. The condiments are perpendicular to that area making an L-shaped space for ordering, waiting and deciding. When I arrive there are no customers, so I take that opportunity to talk with the cashier. I tell her more about my experiment and ask her a few questions about her observations. Her name is Lilia and she’s from Iran, her and her husband purchased the property five years ago. She is really petite with a long flowing black hair and a soft voice. “Sometimes my daughter is here” she says, “to help with taking orders but most times it’s just me and my cook, and she leaves early”. I ask her about her experience with customers and how she know is next, “I usually just know whose next, even when I go in the back I come out and people are usually ok with telling me who is next” Customers Arrive Our short conversation is interrupted by a customer coming in. I notice the Lilia glances periodically at the corner mirror in the hanging from a ceiling corner to watch for customers. She greets them politely another customer comes in; both customers are looking at the menu and the previously prepared orders. The first customer finally looks up and makes eye-contact with Lilia, the customer orders something not previously prepared. Lilia doesn’t ring the customer up immediately; she makes eye contact with the second customer and takes his order. The first customer simply moves to the side to wait. With a comfortable amount of space between us the two customers wait not too far from me. A young white male rushes in and places a dollar on the cash register, takes a coke and rushes off just as quickly as he came. Three more customers have arrived. Two of the customers are in the “deciding area“ as I call it, where they look over the menu, pace back and forth between the previous cooked food and the dry food. The third customer goes right to the cash register waiting to be served. More than three but no more than seven

the following are highlights from my summer ethnographic training at Berkeley. substantial work was conducted on current projects as a Graduate Researcher but have not been included for confidentiality purposes. semester term paper on theory informing design can be found here:

Symbolic Interactionism as a Framework for Research on the Digital Divide Submitted for Theory & Practice course. 18pgs


Anthropology Research Projects| SJSU & CUE

For our project of conducting in-depth interviewing an interview schedule was created that followed pertinent themes.


Fatimah Shahid (2007 - 2009 ) Sample Work