Club Concierge has taken a long term investment approach in terms of their hiring and retaining bestin-class professionals. They believe that has tangible impact on the quality of the customer experience, and by extension on their client’s customer’s brand loyalty that they pursue to build. Their Brand’s credo encapsulates their culture and beliefs and they have created their work environment as a place where genuine care and comfort of their members is their highest mission.
Its disruptive creative mindset that looks to service beyond expectation is its greatest strength. This key trait of unbridled curiosity and a motto of no never being an answer, fuels people at Club Concierge, allowing them to deliver to clients, far beyond.
“We have only one rule: Passion Rocks, Common Sense Rules.
What are some of the unique HR practices Club Concierge has to make it a Best Place to work at
We owe our success to the creativity, passion and determination of our team that lives our mantra of service beyond expectations each day. Every one of our offices has dedicated experience managers on hand to assist you 24 hours a day, 7 days a week, 365 days a year,” asserts Sikand.
Sometimes things around the office can seem a little too good to be true. You may find yourself walking into office one morning and a bowl of fresh fruit on your desk or a man serving spicy golgappas waving to you, or a bunch of guys in Football jerseys or a levitating yogic teaching you to do the perfect headstand ...... don’t freak out. All these things at Club Concierge are actually there for their employees to use “If we ever institute champagnecatered lunches, though, then maybe something’s wrong. Definitely panic if there’s champagne!”says Sikand’
Further, it is already in 23 international cities and looks forward to growing to more through the strength of its brand and commitment while understanding needs and services in all geographies.
Winning Laurels through immaculate client engagement: Delight gets many things done in this world. It makes relationships sweeter, more workable and longer lasting. It enhances the understanding and empathy between people. It motivates partners and associates to go beyond the brief in business. Which is why you have always endeavored to delightfully engage your Preferred Partners in every way possible. Now with Club Concierge, you have a professional on your side, specialized in providing this delight in disruptive new ways.
Club Concierge employees enjoy exceptional benefits including those across heath, investments, lifestyle and more. Standing out is the the company;s commitment to their program Random Acts of Kindness ( www.raok. in) Their program is unique, material, and credible. The team has also adopted a village in the Niligiris to build a model village and are seen atleast 10 days a year on the slopes, working with the local tribals in building a sustainable Ecosystem for them.
Club Concierge has been delivering exceptional non fractional human experiences across both digital, nondigital and blended channels, throughout a wide range of customer types that are far above a customer’s baseline of expectations. Its services are both dynamic and layered in that it is constantly changing and improving to ensure relevancy to customer types.
Unique Employee Benefits at Club Concierge
• Club Access Program-enabling employees to spend quality time with their families, who are the invisible pillars of support for the employees, family members and employees get unlimited accesses to many social clubs that Club Concierge has tied up with . • Voluntary time Off- embracing social responsibility , employees get paid time off to participate in community service projects. • Emergency Ride home Program- If you have a personal emergency during your work day and need transportation home or to another destination (hospital, child’s school, etc.), Club Concierge will pay for a ride share.
Not only has it adapted to the needs of the market, in its business it has set the trends to which the market reacts and aspires towards. It helps it adapt on the fly to changes in the market, in technology, to aspirations. The solution is to establish and maintain a culture and processes that don’t view change as a discrete event to be spotted and managed, but as an ongoing opportunity to improve. www.businessconnectindia.in | Vol. 2 | Special Edition January 2019 INDIA
20