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Family Service Association | Strategic Plan

2017-2019

HUMAN RESOURCES Goal: FSA works to attract, retain and develop a diverse Team that fulfills the Agency Mission. OUTCOMES 2019 Staff retention is increased by 25%. Annual Team survey reflects that individuals are valued and supported in their work as well as self-satisfaction with positive impact on Mission as it relates to their position. At least 50% of available promotion opportunities are filled with FSA Team members. Annual assessment of revenue to determine possibilities of increasing compensation and benefits. Year 1 Objectives (desired measurable results): By June 30, 2017, FSA Team members will experience an improved orientation process that will enhance their understanding of the Agency and their roles (inclusive of interns, service-learning students and volunteers). By June 30, 2017, FSA explores how to be a Trauma Informed Care agency whose operations are mindful of the impact of trauma and relevance of cultural competency in both Team and clients. By June 30, 2017, FSA has a succession plan for key agency leadership roles. By June 30, 2017, FSA will evaluate current benefit offerings and make recommendations for additional services. Key Strategic Actions    

Review and strengthen Agency Employee Handbook and Personnel Policies Ensure the Agency Employee Handbook and Personnel Policies reflect agency culture and Mission, Vision, and Values Ensure compliance with all State and Federal laws and regulations. Ensure Agency Orientation processes induct new Team members into agency culture (Team members include new hires, interns, service-learning students, and volunteers) a. New Hire Orientation process occurs quarterly and includes overview of FSA Mission/Vision/Values; Program and Services information; mandatory trainings and Trauma Informed Care exposure 23

Family Service Association Strategic Plan  

This is an internal view of FSA's strategic plan for the years of 2017 - 2019

Family Service Association Strategic Plan  

This is an internal view of FSA's strategic plan for the years of 2017 - 2019

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