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Championing health and social care in West Berkshire Key Messages for Clinical Commissioning groups


Local Healthwatch Constructive input is a valuable addition to the commissioning process

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Your views on local services

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Local Healthwatch Positioning Local Healthwatch constructive input is a valuable addition to the commissioning process. Local voices improving local health and care Healthwatch will give children, young people and adults a powerful voice locally and nationally. Local Healthwatch will work to help people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in the future The ambition of local Healthwatch is…

The best health and care services, shaped by local needs and experiences

The principles that drive us are…

Championing equality Representation, evidence, and accountability Local Healthwatch shares with Healthwatch England its ambition to achieve the best health and care services that are shaped by local needs and experiences

The way we go about all our work is… Open, flexible, approachable Practical and dynamic ‘From the ground-up’

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Local Healthwatch will work towards this ambition in their area, championing fairness and equal access and treatment, making sure they are at all times representative of the whole community and local needs, rooted in the evidence of local experiences and accountable, ultimately, to local people

Every voice counts Local influence for local impact Every voice counts when it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that local Healthwatch does will bring the voice and influence of local people to the development and delivery of local services. Children, young people and adults need to feel that their local Healthwatch belongs to and reflects them and their local community. It needs to feel approachable, practical and dynamic and to act on behalf of local people


Healthwatch brings you evidence from patients and service users to help you improve health and care outcomes

What is going on in the world that makes what Why do we feel that this is important? we do important?

Health and social care services need to work collaboratively to deliver personalised and affordable services

We all want to improve local health and care services: working in partnership is the best way to achieve results

From now on, commissioning will be a collaborative process

Commissioners face real challenges:

Budgets will be constrained Individuals will use personal budgets for health and social care Individuals will expect to have greater choice over the services they use The population is ageing, and its health and care needs are changing

Budgets are reduced The population is ageing, and needs more care People are often unaware how best to access services or use them inappropriately Healthwatch will support commissioning decisions based on sound evidence of users’ experiences and needs Healthwatch will enable you to listen to your service users’ views

Unless we act now, we may see services declining in quality

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These are great challenges - we’ll work in partnership to make sure services are better for everyone

How are we solving these problems?

How do we want people to respond?

We give children, young people Local Healthwatch constructive and adults a constructive and input is a valuable addition to independent voice to speak out the commissioning process about health and social care Our information is based on sound research into issues the experiences of children, young people and By engaging with Healthwatch, you engage with your local community We are independent

adults who use your services

Our contribution to your discussions will enable you to make better decisions

We’ll supply you with sound, authentic information from the people who use your services We’re constructive: we back up our information and concerns with advice based on experience and knowledge We’re transparent in the way we operate. There’s no hidden agenda when we raise a concern

By engaging with us you can demonstrate that you are working in partnership with your community

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Every Voice Counts

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Family Resource Centre UK have been commissioned by West Berkshire Council to deliver Healthwatch West Berkshire . This independent service aims to give a voice to people of West Berkshire, to have real impact on health services and care.

Email us at: contact@healthwatchwestberkshire.co.uk Call us on: 01635 886 210 Postal Address: Healthwatch West Berkshire, Broadway House, 4-8 The Broadway, Newbury, Berkshire, RG14 1BA Family Resource Centre UK. A Charity Registered in England and Wales No. 1078331. A Company Limited by Guarantee No. 3841084.


Key Messages for Clinical Commissioning Groups