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Championing health and social care in West Berkshire Key Messages for Health and Social Care Professionals


Helping you by helping children, young people and adults get the best out of their local health and social care services.

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Your views on local services

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Local Healthwatch Positioning We’re working to make children, young people and adults feel more engaged in their local health and social care services. Local voices improving local health and care. Healthwatch will give children, young people and adults a powerful voice locally and nationally. Local Healthwatch will work to help people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in the future The ambition of local Healthwatch is…

The best health and care services, shaped by local needs and experiences

The principles that drive us are…

Championing equality Representation, evidence, and accountability Local Healthwatch shares with Healthwatch England its ambition to achieve the best health and care services that are shaped by local needs and experiences

The way we go about all our work is… Open, flexible, approachable Practical and dynamic ‘From the ground-up’

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Local Healthwatch will work towards this ambition in their area, championing fairness and equal access and treatment, making sure they are at all times representative of the whole community and local needs, rooted in the evidence of local experiences and accountable, ultimately, to local people

Every voice counts Local influence for local impact Every voice counts when it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that local Healthwatch does will bring the voice and influence of local people to the development and delivery of local services. Children, young people and adults need to feel that their local Healthwatch belongs to and reflects them and their local community. It needs to feel approachable, practical and dynamic and to act on behalf of local people


Working together for the best local health and social care services, shaped by local needs and experience

What is going on in the world that makes what Why do we feel that this is important? we do important?

England’s health and social care To maintain quality and services need to deliver more effectiveness, it’s vital that people are able to navigate the for less health and care system and that This is a time of enormous change. Health and their voices help shape services social care professionals face: Uncertainty and change and a challenging economic climate Higher demand for services, but less money to fund them The needs of an ageing population More primary care and more focus on patients and their right to choice

In challenging times we need to work on services that are effective and cost-effective to meet increasing demand Services are always improved when they are based on the needs and experiences of people who use them

More patient participation and accountability Health and social care needs to be increasingly integrated There are challenging times ahead but Healthwatch wants what you want – to benefit patients and the children, young people and adults who use services

Meeting children, young people and adult’s needs in the future relies on working together 5


Helping you by helping children, young people and adults get the best out of their local health and social care services

How are we solving these problems?

How do we want people to respond?

We’re working to make children, young people and adults feel more engaged in their local health and social care services

Healthwatch enables you to directly access the views, needs and experiences of patients and children, young people and adults who use services in your local area

We’re helping children, young people and adults understand how best to access the services they need We’re working with you to find the best ways to use limited resources We’re constructive: backing up our information and concerns with advice based on years of experience and knowledge We’re transparent and independent in the way we operate We’re clear and open. There’s no hidden agenda when we raise a concern We’re inclusive and will be encouraging people from diverse communities to play a part in improving their services

We’re here to help professionals to create better services by putting them in touch with their patients’ and service users’ views Our work is based on solid evidence, and we have influence. We’re ideal partners for professionals who want to make things better We’re committed to working transparently and to communicating clearly about our work and its outcomes. We’ll encourage our professional partners to join us in this approach We want all services to work together to create an integrated and efficient health and social care system

We’re a single access point for many organisations and voices across the whole of health and social care

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We want all services to work together to create an integrated and efficient health and social care system


Every Voice Counts

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Family Resource Centre UK have been commissioned by West Berkshire Council to deliver Healthwatch West Berkshire . This independent service aims to give a voice to people of West Berkshire, to have real impact on health services and care.

Email us at: contact@healthwatchwestberkshire.co.uk Call us on: 01635 886 210 Postal Address: Healthwatch West Berkshire, Broadway House, 4-8 The Broadway, Newbury, Berkshire, RG14 1BA

Family Resource Centre UK. A Charity Registered in England and Wales No. 1078331. A Company Limited by Guarantee No. 3841084.


Key Messages for health and care professionals