2016 Luminary Awards 20
Facilities &Event Management 152 Madison Avenue, Room 802 New York, NY 10016
For Booking Agents, Promoters, Talent Buyers, Special Event Planners & Venue Managers
A Frontrunner in the Northeast Market
Meta-trends in Venue Design 50
Brooklyn Sports & Entertainment is taking the fan experience to new levels in New York City AND Long Island
IAVM Update from President AND CEO Brad Mayne 16
VenuWorks' John Siehl on Safety and Security 51
Justin Bieber lights up Brooklyn's Barclays Center
OKLAHOMAâ€™S PREMIER DESTINATION FOR
Facilities &Event Management
The Rewards of Longevity
booking guide 2016-2017
For Booking Agents, Promoters, Talent Buyers, Special Event Planners & Venue Managers
Volume 24 No. 2
Chief Operating Officer David Korn
n early February, we were pleased to learn that John Siehl, Vice President and COO at VenuWorks and a columnist in this issue, won the prestigious Charles A. McElravy Award. Siehl, who will receive the award at IAVM’s VenueConnect in Nashville, Aug. 7-10, is an accomplished venue management professional, to say the least. He became GM of Hara Arena in Dayton, OH back in 1982 and went on to serve as GM of the Ervin J. Nutter Center for over 20 years. Siehl is also a longtime advocate for his profession, serving as IAVM’s President in 2010-2011 and as a faculty member of its Academy for Venue Safety & Security. According to IAVM, Siehl described the award as “an incredible recognition” from the industry “that has helped me accomplish so much.” Success should not breed complacency, however. Professionals of Siehl’s caliber continually look at the venue management industry with a critical eye. In his piece on safety and security (p. 51), Siehl addresses a certain self-satisfaction he has observed in managers (including himself, at one point) whose venues have been largely or entirely incident free, and he urges them to take a more proactive approach to risk management. That includes asking probing questions about security protocols and seeking the appropriate training and educational resources to help ensure that one’s facility stays incident free. High-level venue professionals can look forward to a new educational resource from IAVM that addresses many of their concerns, from security to energy management to the local economic impact of their events. Sessions on such topics, dubbed the Executive Track, will be new at VenueConnect this year, according to IAVM President and CEO Brad Mayne (p. 16). For senior executives like Siehl, who began his career as an usher in 1965, an industry award can certainly be among the rewards of longevity — especially when they have been on a steady upward path of achievement. But another reward is perspective on what it takes to succeed. Resting on one’s laurels, when it comes to venue security or any other aspect of one’s profession, will never help one stay on that upward path.
– George Seli Editorial Director, Facilities Media Group firstname.lastname@example.org
Associate Publisher Michael Caffin Editorial Director George Seli Contributing Editors Anthony Bilden Rosa Laufer Creative Direction & Design Scott-Goodman Associates Circulation Manager Winny Cheung Editorial Assistant Shuyu Guo Business Operations Nadia Derelieva © Copyright 2016 by Bedrock Communications, Inc. All rights reserved. Opinions expressed in by-lined articles and advertising copy are not necessarily those of the publisher. Advertisers are responsible for all costs, damages and claims regarding advertising insertions. Facilities & Event Management is published twice a year by Bedrock Communications, Inc., 152 Madison Avenue, Suite 802, New York, NY 10016. Telephone: (212) 532-4150. Fax: (212) 213-6382. POSTMASTER: Please send address changes to Bedrock Communications, Inc., 152 Madison Avenue, Suite 802, New York, NY 10016. Printed in U.S.A.
CONTENTS DEPARTMENTS In Brief...............................................................................................................4 Photoview IAVM VenueConnect........................................................................................12 IAFE Annual Convention .................................................................................14 Forum Brad Mayne, IAVM...........................................................................................16 Richard Schneider, Delaware North.................................................................18 Perspectives The Challenges of Booking University Venues, by Carl Hirsh...........................49 Metamorphosis, by Kevin Lewis.......................................................................50 Complacency/Apathy, by John Siehl................................................................51 Facilities Directory...........................................................................................33 Advertiser Index..............................................................................................48 F&EM A-List: Women Theater and PAC Executives.........................................52
ON THE COVER
2016 LUMINARY Awards.................................................................................20
Justin Bieber reached out to his New York City fan base last spring with two shows at the Barclays Center. While a superstar like Bieber is a natural draw, Brooklyn Sports & Entertainment is proving the viability of its multicultural market for country acts, UFC events and everything in between. Driving that success is an emphasis on the fan experience, from Wi-Fi connectivity to regional cuisine.
Photograph by Mitchell Leff
Facilities & EVENT MANAGEMENT 2016-2017 Booking Guide
IT WAS A MOVEMENT LONG BEFORE WE BROKE GROUND. THIS IS A PLACE WHERE PEOPLE OF EVERY CULTURE SUPPORT LOCAL FARMS WITH FORKS, EXPERIMENT WITH ART AND MUSIC, EMBRACE NEW TECHNOLOGIES AND INVEST IN SUSTAINABILITY. THIS IS WHERE WE CELEBRATE LIFE AND MAKE MEMORIES THAT LAST A LIFETIME. SACRAMENTO IS THE NEXT GREAT AMERICAN CITY AND THIS IS OUR CENTER.
For booking and availability please contact James Rasmussen at 916.701.5314 or email@example.com
In Brief Concert watch
CORPUS CHRISTI, TX Paragon Presents, a joint venture with Nederlander Concerts, presented Dolly Parton’s Pure & Simple tour at the SMG-managed American Bank Center on Dec. 2. (L-r): Evan Skiera, Paragon Presents; Mike Hanley, Paragon Presents; Brian Baptista, Nederlander Concerts; Paul Thornton, Paragon Presents; Parton; Kristen Bily, American Bank Center; Karen Graham, American Bank Center; and Eric Jaramillo, American Bank Center.
Jessica Hoffman/Bankers Life Fieldhouse
ANAHEIM, CA Multiplatinum rock band Styx returned to City National Grove of Anaheim on Jan. 17 and welcomed special guest Don Felder of the Eagles to the stage during the sold-out show.
INDIANAPOLIS, IN On Jan. 12, Bankers Life Fieldhouse hosted the opening night of the American Made Tour with country music superstars Justin Moore and Lee Brice. Label representatives and WME Nashville team members and artists celebrated the opening of the tour with Brad and Denise Garrett of Police Productions, Indianapolis presenting radio partner HANK-FM and arena executives. Artists Justin Moore, Lee Brice and William Michael Morgan (kneeling from left) were welcomed by Bankers Life Fieldhouse Senior Vice President Mel Raines (center, in gold) and Live Nation Arenas/Bankers Life Fieldhouse Booking Director Marty Bechtold (kneeling far right).
GRAND RAPIDS, MI Grand Rapids Mayor Rosalynn Bliss and SMG Regional General Manager Richard MacKeigan (second from right) present a certificate of donation to Press On childhood cancer fund as a thank you gift to The Avett Brothers at the SMG-managed Van Andel Arena on Nov. 12, 2016. 4
NATIONAL HARBOR, MD On Dec. 16, The Theater at MGM National Harbor opened at the newest resort destination in the Capital Region with a sold-out performance by Boyz II Men, the four-time GRAMMY Award-winning R&B vocal group. Facilities & Event Management 2016-2017 Booking Guide
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Holly Boman VenuWorks AMES, IA — Holly Boman has been promoted to Director of Marketing for the VenuWorksmanaged Iowa State Center. “Holly has been an integral part of our staff since VenuWorks assumed management of the Iowa State Center,” says Tammy Koolbeck, Executive Director.
Jared Smith Ticketmaster North America “She stepped up to take on more responsibility earlier this fall and earned this promotion with her creativity and work ethic.” Boman joined the marketing team at the Iowa State Center in 2014. Previously, she served in management positions with the Des Moines Register and the Daily Tribune.
LOS ANGELES, CA — StubHub Center, home of the five-time MLS Cup Champions LA Galaxy, will serve as the temporary home of the Los Angeles Chargers for the 2017 NFL Season. Owned and operated by AEG, the 30,000-capacity StubHub Center is located on the campus of California State University Dominguez Hills. ROBSTOWN, TX — Nueces County and Spectra by Comcast Spectacor, the providers of Venue Management to the Richard M. Borchard Regional Fairgrounds, marked the 10th anniversary of the Fairgrounds on Jan. 13. Over the past 10 years, complex has hosted 2,214 events, attracting over 1.4 million guests. The 45-acre facility includes the Central Pavilion Arena, two Exhibit Halls, Conference Center, Equestrian Center and the Middletown Meadow. The Fairgrounds is home to the Nueces County Junior Livestock Shows and Rodeo, which opened on Jan. 13 with a Country Concert Bash featuring Wade Bowen, Roger Creager, Statesboro Revue, Curtis Grimes, Jake Ward and Dave Rukkus.
SAN FRANCISCO, CA — Ticket Web, a leading ticketing technology company designed exclusively for independent venues and promoters, has entered into a series of new partnerships with independent clubs and venues to add 31 new locations to its roster and more than one million new tickets to its platform. New signings include Levity Entertainment Group (LEG) in Los Angeles, CA; The Improv Group in Florida; Blue Note clubs in Hawaii and Napa, CA; Mill & Mine in Knoxville, TN; and The New Parish and Brick & Mortar in San Francisco, CA. “We are excited to see TicketWeb continue to grow in the small club and venue segment, with our new partners able to benefit greatly from Ticketmaster’s investment in opening our technology platform,” said Jared Smith, President of Ticketmaster North America. “The strength of our success with small clubs and venues can be credited to TicketWeb’s continued investment in club-specific tools in marketing, analytics and enhanced venue management to help our partners run more Continued on page 8
On Stage: Summer 2016 TOTO and The Bangles performed at the Ridgefield Playhouse, Ridgefield, CT, on Aug. 23 and Aug. 26, respectively
Photography by Anthony Apuzzi
Facilities & Event Management 2016-2017 Booking Guide
THE WORLD IS OUR STAGE. 32,000 EVENTS
1.6 MILLION SEATS
63 MILLION GUESTS
$1BILLION TICKET SALES
The worldwide leader in venue management. FOR MORE INFORMATION CALL: JIM MCCUE Senior Vice President, SMG Entertainment firstname.lastname@example.org
BOB PAPKE Vice President, Theaters email@example.com
JOHN BOLTON Vice President, Entertainment firstname.lastname@example.org
BOB BELBER \ Northeast email@example.com
JERRY GOLDMAN \ Mid-Atlantic firstname.lastname@example.org
ZANE COLLINGS \ Southeast email@example.com
RICH MACKEIGAN \ Midwest firstname.lastname@example.org
STEVE TADLOCK \ West email@example.com
In Brief INDUSTRY PULSE Continued from page 6
efficiently and effectively.” In addition to the new venue agreements, TicketWeb has renewed existing, multiyear contracts with Knitting Factory locations
throughout the United States; The Observatory in Santa Ana, CA; ATX Brands in Texas; and Space, Empty Bottle, Thalia Hall and The Promontory in Chicago. WEST CONSHOHOCKEN, PA — On Nov. 28, SMG became the dedicated sales team for the Alliant Energy Center’s Veterans Memorial Coliseum,
in Madison, WI. “This partnership will bring more events and concerts to the Coliseum, and result in more top-level shows for Dane County,” said Dane County Executive Joe Parisi. “This demonstrates the vitality of the Coliseum and the market. We look forward to working with SMG to make the Coliseum more active than ever before.”
Legends: A Time of “Unprecedented Growth”
egends, a holistic solution proseen hospitality evolve in various vider in the sports, music and ways over the decades. “Back in the entertainment industry, acquired late ’70s, companies were focused International Stadia Group (ISG) in on speed of service and delivering November. A London-based sports new products. It was more about and entertainment company, ISG snack items; fans weren’t coming helps venues to create and execute to the venue to have a meal. So you strategies to drive the best spectator could make more money by getting experience. According to Legends, people through the lines quicker,” ISG will become an integral compohe explains. The late ’80s saw the nent of the company’s full-service proliferation of national brands, such platform solution, leading to new as the big pizza chains, at arenas and growth opportunities in Europe, stadiums. And in the ’90s, “bigger Africa and the Middle East. ISG’s is better” became the motto. “They clients include Friends Arena, were serving bigger portions to get Twickenham Stadium and numerous people to spend more money,” says football clubs: Atletico de Madrid, Smith. “Then in the late ’90s and FC Barcelona, Manchester City, early 2000s, you started to see more Galatasaray, Udinese Calcio and complex menu items, as well as Tottenham Hotspur. healthy options. So America started “This marks a time of unprecto eat a little bit better, but that didn’t edented growth and excitement for necessarily translate into more sales. Legends,” said the company’s PresiIn reality, game day was a time for Dan Smith, President, dent, Shervin Mirhashemi. “The indulgence. But you still need to Hospitality, Legends acquisition of ISG further extends provide that healthy option for those our reach into new markets abroad that want it.” and solidifies our position as a global The latest F&B trends Smith sees leader in fan experiences.” are a focus on quality over volume, and the representation Legends is led by industry veterans with experience in of local cuisine at F&B outlets. A case in point is Legends’ global planning, global sales and hospitality. Among them hospitality product at the Golden 1 Center. “We don’t is Dan Smith, President, Hospitality, who cites another have concession stands; we call them ‘local eats,’ and they step forward the company has taken. “Most recently we celebrate all of the players in the local market [such as Mulwelcomed the Sacramento Kings into the fold. [The vaney’s B&L, Petra Greek and Mikuni Sushi],” Smith says. Golden 1 Center] opened in the fall to great acclaim, and “It has been overwhelmingly successful. People take notice we’re very happy with the work product there.” Legends is that you’re not importing things from far away and thus providing F&B services at the new facility, one of approxilowering your carbon footprint by doing all your sourcing mately 75 arenas and stadiums that currently partner with within a small radius.” the company. Similarly, on the retail side, Legends is incorporating Legends’ success is based in “our ability to understand more specialized shops, as opposed to an exclusive focus the needs of the client and what it takes to cultivate the on the national retailers, in addition to high-end products. guest and fan experience,” Smith feels. “That’s solely what “We’re finding that putting in more of the high-end goods we focus on. We want every touchpoint with the fan to be makes your shops have more of a Nordstrom feel, instead of a positive one, and on the odd chance that it’s not, we want feeling like a generic gift shop,” he explains. to know before that customer leaves so we can engage with “While all of these trends are going on, you also have them and make it right before they leave.” The company’s advancements in technology,” Smith adds. “That’s given us onsite team is proactive in ensuring that happens. “We have the ability to import analytics into our decision making. So service teams deployed in the venue doing surveys, and if our analysts can tell managers, in real time, that everybody’s there’s anything out of the ordinary, that gets transmitted trending toward a certain menu item; how do we introduce it real time to a manager.” more locations? The teams love it because they are starting Delivering a great fan experience means not only proac- to learn more about their fans through their F&B purchases. tive customer service, but also staying on top of the latest And I know the buying trends of some of my customers hospitality trends at sports and entertainment venues. before they even get to the venue. We’ve become not only Smith, who is entering his 40th year in the industry, has great chefs, but great data analysts as well.” —G.S.
Facilities & Event Management 2016-2017 Booking Guide
䄀氀氀攀渀 䌀漀甀渀琀礀 圀愀爀 䴀攀洀漀爀椀愀氀 䌀漀氀椀猀攀甀洀 䄀爀攀渀愀 ⴀ 䔀砀瀀漀 䌀攀渀琀攀爀 ⴀ 䌀漀渀昀攀爀攀渀挀攀 䌀攀渀琀攀爀
䘀漀爀 戀漀漀欀椀渀最 椀渀昀漀爀洀愀琀椀漀渀Ⰰ 挀漀渀琀愀挀琀㨀 刀愀渀搀礀 䰀⸀ 䈀爀漀眀渀Ⰰ 䌀䘀䔀 ㈀㘀 ⸀㐀㠀㈀⸀㤀㔀 ㈀ 漀爀 爀戀爀漀眀渀䀀洀攀洀漀爀椀愀氀挀漀氀椀猀攀甀洀⸀挀漀洀 ⼀愀挀眀洀挀 䀀愀挀眀洀挀
In Brief CONSTRUCTION / RENOVATION
Jose M. “Jochi” Davila District Live! CLEVELAND, OH — On Dec. 13, the Cleveland Cavaliers announced plans to invest $140 million in renovating Quicken Loans Arena. Per the proposal, the Cavaliers will pay $70 million, with the county covering the balance. The approximately two-year project is slated to begin this year, and will include an exterior facelift and new public areas. LOS ANGELES, CA — AEG recently partnered with Regal and digital cinema company Barco to convert all auditoriums at Regal L.A. LIVE: A Barco Innovation Center to 100 percent laser projection. Reportedly, the cinema is now the first all-laser multiplex on the U.S. West Coast. LOS ANGELES, CA — AEG Ogden will manage the new, 20,000-seat Dubai Arena for Meraas, a Dubai-based holding company with operations and assets in the United Arab Emirates. Opening next year, the Dubai Arena is being positioned as the premier venue in the Middle East for large-scale international music concerts, sporting events such as international hockey and basketball, as well as other entertainment events. Located at CITY WALK in proximity to Dubai International Airport, the new 10
venue will be surrounded by shopping, dining and lodging establishments. SAN JUAN, PR & LOS ANGELES, CA — District Live! will open in early 2019 adjacent to the Puerto Rico Convention Center, which has been operated by AEG Facilities since July 2016. The five-acre District Live!, also managed and operated by AEG Facilities, will include an eight-screen Caribbean Cinemas VIP Cineplex, a 170-room lifestyle hotel and a 44,000-sq.-ft. Plaza with the Caribbean’s largest LED screen and outdoor presentation stages. Anchoring the district will be a 6,000-seat, 105,000-sq.-ft. concert and entertainment facility. On Jan. 24, Jose M. “Jochi” Davila Carlos was named Vice President Partnership Sales and Entertainment at District Live!, reporting to Bob Newman, President, AEG Facilities. “Having Jochi join our team marks another great milestone for this project. His track record in developing amazing corporate partnerships and positive client relationships in the market is unparalleled,” said Newman. Davila Carlos will also be responsible for booking, developing and producing a variety of events and performances for the new venue.
(Above): Breaking ground for the Chase Center are (l-r) Rick Welts, Edwin M. Lee, Joe Lacob, Peter Guber, Thasunda Duckett, Steve Kerr and Kevin Durant. (Top): Rendering of the new Dubai Arena, opening in 2018. SAN FRANCISCO, CA — On Jan. 17, the Golden State Warriors and GSW Arena LLC broke ground on their new $1 billion arena, Chase Center, set to open for the 2019-2020 season in San Francisco’s Mission Bay neighborhood. The ceremony, emceed by the host of Entertainment Tonight Kevin Frazier, included Warriors Owner and CEO Joe Lacob, Co-Owner Peter Guber, President and COO Rick Welts, Head Coach Steve Kerr and all-star forward Kevin Durant, San Francisco Mayor Edwin M. Lee and Chase CEO of Consumer Banking Thasunda Duckett. Located on a major Muni Metro rail line, the 18,000-seat arena will anchor a district of 11 acres of restaurants, cafes, offices and public plazas, complemented by a new five-and-a half-acre public waterfront park.
SEATTLE, WA — The City of Seattle recently issued a request for proposals for developers interested in renovating KeyArena for potential NBA and NHL use. Developers would pay a rental fee and fully finance maintenance and arena operations. Proposals for renovation plans and, optionally, demolish/rebuild plans are due by April 12. WEST CONSHOHOCKEN, PA — Last fall SMG was awarded the pre-opening and five-year management contract for the historic Miller Theater in Augusta, GA. The grand reopening of the restored theater is planned for late 2017. The contract reflects a unique partnership between Symphony Orchestra Augusta, SMG and the Miller Theater board.
Facilities & Event Management 2016-2017 Booking Guide
VenueCOnnect 2016 IAVM Annual Conference & Trade Show, July 23-26, Minneapolis, MN
Dean Dennis, General Manager, Atlantic City Convention Center
Randy Casella (l), Senior Vice President, Edlen Electrical; and Steven Cahoon, Senior Vice President of Sales, Centerplate
Kevin Twohig, CEO, Spokane Public Facilities District
Oscar McGaskey Jr. (l), Executive Director, Kansas City Convention Center; and James Brown, Executive Director, Rochester Riverside Convention Center
Chuck Rogers (l), Director of Business Development, Staff Pro; Nicole Hobby, SVP, Event Strategy and Management, Ticketmaster; and Scott Mullen, Executive Director, iWireless Center
Liz Land, Assistant Director for Marketing, Sales & Digital Media; and Thom Ramirez, Assistant Director for Operations, Frank Erwin Center
Yajaira Flores and Al Diaz (r), McAllen Convention Center; and Richard Karamatic, Director, Rapides Parish Coliseum
Terry Dederich (l), Associate Executive Director, U.S. Celullar Coliseum; and Scott Hallgren, Executive Director, Bridge View Center
Ken Lapponese (l), Sales Representative, Paramount Equipment Company; and Steve Luttazi, National Sales Manager, Clarin
Facilities & EVENT MANAGEMENT 2016-2017 Booking Guide
JANET JACKSON WICKED DANIEL TOSH COUNTING CROWS MARY J. BLIGE JERRY SEINFELD THE BOOK OF MORMON MIKE EPPS ITZHAK PERLMAN IDINA MENZEL STING JON STEWART
THE PHANTOM OF THE OPERA LEONARD COHEN JEFF DUNHAM BLACK STAR HARRY CONNICK, JR. ALICIA KEYS BON IVER BILL CLINTON CHRIS CORNELL JOHN LEGUIZAMO MATISYAHU DISNEY’S THE LION KING
RENÉE FLEMING JUANES BLUE MAN GROUP J. COLE JOHN FOGERTY THE PIANO GUYS WILCO JERSEY BOYS JOSH GROBAN CESAR MILLAN THE WEEKND MOTOWN THE MUSICAL
STATE-OF-THE-ART 5-THEATER ENTERTAINMENT COMPLEX IN DOWNTOWN TAMPA Morsani Hall has been ranked in the Top 5 in the world by Billboard, Pollstar and Venues Today.
Contact for avails: 813.222.1272 or Chrissy.Hall@strazcenter.org STRAZCENTER.ORG
IAFE CONVENTION 2016 IAFE Convention & Trade Show, Nov. 27-30, Las Vegas, NV
A total of 31 students made up the seventh graduating class of the Institute of Fair Management. They were recognized during a ceremony held at the Wednesday morning General Session.
IAFE Chair Kent Hojem (left) of the Washington State Fair in Puyallup accompanies 2016 IAFE Hall of Fame Recipient Rick Frenette of Fair Advantage at the Opening General Session.
IAFE Chair Kent Hojem (far left) of the Washington State Fair and Carol Porter (far right) of Haas & Wilkerson Insurance presented 2016 Heritage Awards to (l-r) Kermit Smith of the Eustis Fair and Corn Show in Eustis, NE; Michael Rouillard of the Hennepin County Fair in Corcoran, MN; Paul Merkins of the McLeod County Fair in Hutchinson, MN; and IAFE Zone 6 Director Cliff Barton of the Greater Baton Rouge State Fair in Baton Rouge, LA.
(L-r): 2015 Rising Star Award Winner Chelsey Jungck and Lori White of Staats present the YPI Rising Star Award to Jeff Thayne of the San Antonio Livestock Show, San Antonio, TX.
Facilities & EVENT MANAGEMENT 2016-2017 Booking Guide
A Perfect Circle Anne Murray Amy Grant Ani DiFranco Ben Harper Bill Burr Blue Man Group Blues Traveler Bob Dylan Brian Setzer Orchestra Carlos Mencia Chicago Chris Tomlin Daniel Tosh Dave Chappelle Dave Matthews Emerson Lake & Palmer Experience Hendrix Fitz & the Tantrums Gabriel Iglesias George Clinton & The P-Funk All Stars Glen Campbell Government Mule Harry Connick, Jr. Home Free Indigo Girls Jackson Browne Jars of Clay Jason Mraz Joe Bonamassa John Mellencamp John Prine Jonny Lang Kathy Griffin Little Big Town Lyle Lovett Mannheim Steamroller Matchbox 20 Melissa Etheridge Mercy Me Michael W. Smith moe. Moody Blues Natalie Merchant Norah Jones O.A.R. Prairie Home Companion Red Green Rick Springfield Rockapella Rodney Carrington Ron White Ryan Adams Santana Sarah McLachlan Second City Touring Co. Sheryl Crow Smashing Pumpkins Steven Curtis Chapman Tedeschi Trucks Band Third Day Tori Amos Tracy Chapman Weird Al Yankovic Widespread Panic Willie Nelson
For booking information on 2,700-seat Stephens Auditorium, contact Tammy Koolbeck at 515-294-3347 or firstname.lastname@example.org.
*Awarded by the American Institute of Architects, Iowa Chapter in 2004
FORUM Brad Mayne, CFE
President and CEO, International Association of Venue Managers
By George Seli
id-January marked Brad Mayne’s sixmonth anniversary as President and CEO of IAVM. Appointed to succeed Vicki Hawarden after a nationwide search last spring, Mayne also serves as President and CEO of the IAVM Foundation. Prior to the appointment, he held the position of Dean of the association’s Venue Management School, and has served on the school’s Board of Regents since 1997. Mayne’s first CEO position was back in 1998 when he was hired to oversee the design, construction, operations and marketing of the American Airlines Center in Dallas. Following that role, he held the position of President and CEO of MetLife Stadium from September 2012 through April 2016. An industry veteran of several decades, Mayne was honored with the Charles A. McElravy Award in 2009 and the Legacy Award from the IAVM Foundation in 2011.
ow did you first become involved in IAVM?
associations sitting around a table talking about safety and security and what part they will play in it. The initiative has to be industry wide to be successful; it can’t be restricted to any one of the organizations and their members only. In addition, [Destination Marketing Association International President & CEO] Don Welsh and I are putting together a partnership between the CVBs and the convention centers with the goal of standardizing financial reporting. Because what’s happening in many communities now is that the CVB will give their report and then the convention center will give their report, and they’re not using the same criteria to determine what their economic impact is. And that creates challenges for their shareholders, who are getting conflicting information. Having sat on the Board of Directors he new Executive for Anaheim, Dallas and Cedar Rapids, I could see that the CVBs Track at VenueConnect were reporting different data than the buildings were. So Don and I is a product that our are putting together a task force to use DMAI’s Event Impact executive members are Calculator to standardize the going to be interested in.” financial reporting.
became a member in 1987. Membership had been restricted to the top executive in the venue, but they changed that and admitted the second in command as well. I’d always wanted to be a member, but I was not in one of those positions until 1987 when I became the Assistant GM of the Salt Palace Center. I registered to go to the Venue Management School at Oglebay, where I ended up becoming an instructor. I also became chair of their Awards Review Committee. So that was my first involvement from a volunteer standpoint.
hat have been the most rewarding aspects thus far of your tenure as President and CEO?
ne is learning the association industry. For example, I didn’t realize that we could create alliances with other associations that would benefit us. But more rewarding than that is the fact that I get to interact with our members on a daily basis, whether it’s the various board members or committee members and chairs. I interact with them every day because there are approximately 20 management committees that I’m responsible for. It’s been fantastic meeting a lot of these folks. There are many passionate individuals who give IAVM their time and expertise.
ou mentioned alliances with other associations. Is IAVM developing any new partnerships?
he first and biggest one that we put together is the Exhibition and Meetings Safety and Security Initiative (EMSSI), a partnership between IAVM and the International Association of Exhibitions and Events (IAEE), the Exhibition Services & Contractors Association (ESCA) and the Department of Homeland Security. It’s diverse, with people from the three 16
AVM membership has been trending upward, with a 10 percent increase last year. Can you elaborate on that trend and the drivers behind it?
hree to four years ago we were hovering around 2,500 members. Membership had been somewhat exclusive, open only to the top two positions in the venues, and then the committee opened it up to people who reported to the top two. And then a couple of years ago our youth initiative brought in the new people coming into the industry. The feeling was that if we were able to get them to join, they’d become passionate and want to serve the association. That initiative, along with a group membership initiative, has grown our membership to about 5,200 now.
s President and CEO of the IAVM Foundation, are you satisfied with the new 30 Under 30 talent development program? am. I’m a big proponent for the youth, and I wish [the program] had been available to me when I started in the industry. We’re about giving all our members references and tools that will help them become stronger in their positions, which makes our industry that much stronger, as opposed to giving it only to their supervisors. Some of the supervisors may be disseminating the information that they’re gathering [to their junior associates], but I know that there are many that do not. So we’re giving [younger professionals] resources that haven’t been there before. We’ve also got a focus with Facilities & event Management 2016-2017 Booking Guide
universities and have two textbooks that are now available for universities to use.
o you aim to further diversify the membership?
ot necessarily diversify but to continue to be more inclusive of people that are in the industries. For example, the Board of Directors has put together an initiative called One Member, One Vote that gives voting rights to our venue professional members who currently do not have a vote on anything important in the operations of the association.
“we’re putting together
an energy management initiative that gives our members a resource to plan, execute and finance an energy efficiency program successfully.”
s the attendance at VenueConnect where you’d like it to be relative to the size of the membership?
t’s not and [growing attendance] is one of our initiatives. We’ve had these conferences hosted by three of our sectors — the arenas, the convention centers and the performing arts centers — and this year in Nashville (Aug. 7-10) they are being folded into the annual convention. So our membership has been a little confused: You’re doing away with the conference? No, we’re not, we’ve just taken those sector conferences and made them part of the annual conference. We’ve also grown the conference, so now we have something for each of the sectors. So the universities will have theirs, fairgrounds and amphitheaters going to have theirs, and then we’re also adding an Executive Track. One of the things we’ve
seen is that our executives are still members, but they’re not attending our meetings as they used to in the past. So the Executive Track is a specific product that they’re going to be interested in. The EMSSI and DMAI Event Impact Calculator will be represented in the Executive Track at VenueConnect in Nashville.
re there any other new initiatives you would like to highlight?
es, we’re putting together a task force for an energy management initiative, which will also be featured in the Executive Track. It’s basically a program that assists venues in managing energy, which is one of their five if not three most expensive costs. So the intent of this initiative is to give our members a resource to plan, execute and finance an energy efficiency program successfully. It has an education component, a review component and options in what can be provided to assist members in using less energy. As I embarked on this one and started talking to our membership, some of them said their city has already put together an ESCO [energy service company], but not one of them have I heard has an education component. There are also government funds available to you if you’re saving money on energy, and some of those funds are going to this ESCO entity and not to the venue itself. So there is a lot of education to be created, and this program will be a resource our venues can turn to.
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Facilities & event Management 2016-2017 Booking Guide
FORUM Richard Schneider
Chief Operating Officer, Delaware North Sportservice
By Anthony Bilden
elaware North’s flagship operating company was a trailblazer in the sports concessions industry over 100 years ago. Today, Delaware North Sportservice is among the top foodservice and retail management companies at stadiums, arenas and ballparks worldwide. Late 2016 saw leadership changes at the company with the appointment of Carlos Bernal as President in October and Richard Schneider as Chief Operating Officer in December. Based in the company’s global headquarters in Buffalo, NY, Schneider reports to Bernal and oversees all food service and retail operations at about 60 stadiums, ballparks, arenas and other client venues in the United States. Schneider has served as COO of Delaware North’s travel business since 2014, overseeing airport restaurants and retail. Prior to that, he spent nearly three years as Vice President of Hospitality Services for the company’s gaming business. His career has included executive positions in hospitality and F&B service with Midwest Gaming and Entertainment, Caesars Entertainment and the MGM Grand Detroit.
hat enthuses you about the COO position with Sportservice?
think it’s a great opportunity. [Servicing sports venues] is really the DNA of Delaware North; it’s where it all started. I’m honored to be in the position to be able to look at our operations and continue to innovate, as we have for the past 100 years. It’s a very storied company, and I look forward to being a part of it.
hat has been your experience with that effort on the travel side of the company’s business?
n the airport subsidiary we looked very hard at how we could do that, and were quite successful in testing new technology, whether it be tabletop kiosks or an app for customers to be able to order while they’re on the plane or in the car. With the Grab mobile app, you can order your food prior to getting to the airport and time it, or as you’re going through security, and the food will be waiting there for you. It’s a seamless transaction.
Food and beverage that
represents “the local flavor of the market I think is very important from a client and guest perspective. It’s a trend I saw in the airport business very much ... over the past three to five years.”
hat will the early stages of the role be like for you?
look to be on the road attending a lot of events, and I’ve already visited several of our locations in these past few weeks. I do plan on being out there and visible, making sure to build relationships with our clients as well as our guests.
ou received the Delaware North Spirit of Innovation Award in 2016. To what do you attribute your ongoing success with the company?
think that what’s helped with my success is being able to build great teams and being able to deliver great service and results to our clients and our company. It’s not innovation for innovation’s sake, but rather innovation that enhances the guest experience. We have to consider how we can meet guests’ needs going forward because I think customers are changing. They’re looking to customize their purchasing experience a bit more. So it’s about giving them the opportunity to engage how they want and when they want. 18
s a member of the Grab Mobile App Board of Advisors and Chairman of its Concessions Operator Board, what advice can you give venue operators on selecting a mobile ordering product?
ou have to look at each application individually. The one thing you must have is the right connectivity; it has to be able to connect to all the pieces of the puzzle, including all the points of sale, the team app, etc. Ease of use for the guest is also important.
hat do you think of today’s emphasis on representing local cuisine?
he local flavor of the market I think is very important from a client and guest perspective. It’s a trend I saw in the airport business very much. The customer and the guest want local; they want to be able to understand where their food is coming from. So if you’re in Buffalo, you want to feel Buffalo. If you’re in New Orleans, you want to feel New Orleans. I think that’s been a big trend that’s happened over the past three to five years, along with meal customization and different types of flavors.
ill your recent election to the Board of Directors of the National Restaurant Association be an asset in your new position? think it is helpful to the whole company, and on the other hand, the restaurant industry gets another operator at the table who is able to bring a different business perspective to the process. It was a great honor for me to be elected. Facilities & event Management 2016-2017 Booking Guide
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ur country’s entertainment venues welcome the most talented performers touring today, and it takes considerable talent to ensure that these facilities provide the experience that artists, tour managers and patrons expect. A venue’s top executives are at the helm when it comes to delivering on those expectations. They are often the driving force behind venue promotion, community relations, business development, vendor partnerships, renovations and upgrades, staff performance and more. Following are the 13 entertainment venue executives who received the most nominations last year from our readership of booking agents, talent buyers, promoters and facility managers, demonstrating recognition by both clients and industry peers. We look forward to recognizing more of the live event industry’s Luminaries in future issues.
General Manager, Gila River Arena
Director of Venues and Events, City of Tacoma
Associate Executive Director, U.S. Cellular Coliseum
James W. Brown
Senior Associate Director, Frank Erwin Center
Randy L. Brown
Vice President/General Manager, Xcel Energy Center
Eduardo J. Cajina
Vice President and General Manager, T-Mobile Arena and Toshiba Plaza
Executive Vice President & General Manager, American Airlines Arena & The HEAT Group
Executive Director, Val A. Browning Center for the Performing Arts Executive Director, Wright State University Nutter Center General Manager, Allen County War Memorial Coliseum General Manager, Coliseo de Puerto Rico José Miguel Agrelot Executive Director, The Lakeland Center
Executive Director, Taco Bell Arena
Daniel Quinn Kim Stone
Facilities Facilities&& event event Management Management 2015-2016 2016-2017 Booking Booking Guide Guide
General Manager Gila River Arena Glendale, AZ
Director of Venues and Events City of Tacoma, WA
Executive Director Val A. Browning Center for the Performing Arts Ogden, UT
Dale Adams, CFE moved from Los Angeles, CA, to Glendale, AZ in 2016 to take over as the General Manager of Gila River Arena. He continues to hold the additional title of Vice President of Event Development for AEG Facilities, focusing on non-concert live touring opportunities. Adams recently completed routing and touring of the Kellogg’s Tour of Gymnastic Champions, and he was associated with other AEG Facilities events in the past, including the Professional Bull Rider’s Velocity Tour. Adams’ unique 37-year career began in Lakeland, FL. While rising through the venue management ranks, he was exposed to the touring side of the business working alongside Feld Entertainment executives as each year they came back to Lakeland and built their new Disney On Ice touring show. Feld Entertainment eventually appointed Adams as a Disney On Ice touring General Manager, and subsequently as the Director of North American Routing & Tours. Adams has managed venues in Louisiana and at his alma mater in Massachusetts. He also opened and managed new venues in Newark, NJ, and San Juan, PR.
As Director of Venues & Events for the City of Tacoma, WA, since 2012, Kim Bedier, CFE is responsible for the iconic Tacoma Dome and the Greater Tacoma Convention Center. Cheney Stadium (home of the AAA Tacoma Rainiers), the historic Pantages and Rialto Theaters, and the Theater on the Square round out the portfolio. Bedier joined the City of Tacoma from Comcast Arena (now XFinity Arena) at Everett, WA, where as General Manager she opened the facility in 2003. She previously held venue leadership positions at Air Canada Centre in Toronto and at Crystal Centre in Grande Prairie, Canada, with a stop at Olympic Medals Plaza at the Salt Lake Olympic Games. Bedier served as Chair of the Board of Directors of IAVM in 2015. During her tenure, she initiated the IAVM Legacy Program, which provides the opportunity for members to give back to the community where VenueConnect is held each year. In 2011, she received the Ray Ward Award for recognition of her contributions to education at the Venue Management School at Oglebay.
Facilities & event Management 2016-2017 Booking Guide
Frank Bradshaw, CFE has worked in the public assembly venue management industry for more than 35 years, and has served in his present role since 2014. He has overseen two major renovations/ upgrades to the three theaters that comprise the Browning Center complex, and is currently gearing up for a third. Previously, Bradshaw served as Director of the Division of Arts for the City of Lafayette, LA, Executive Director of the Lee County Event Center and Fairgrounds, and Executive Director of the Heymann Center for the Performing Arts. Bradshaw is the past Chair of IAVM’s Certification Board and has received the IAVM Chairman’s Citation Award for his work in that role. He has served on a number of IAVM committees including Bylaws, Performing Arts, and Convention Center to name a few. He has also been involved in the IAVM Mentor Connector Program, serving as a mentor for those individuals just beginning their careers in venue management.
James W. Brown II
Randy L. Brown
Eduardo J. Cajina
Executive Director Wright State University Nutter Center Dayton, OH
General Manager Allen County War Memorial Coliseum Fort Wayne, IN
General Manager Coliseo de Puerto Rico José Miguel Agrelot San Juan, PR
Jim Brown, CFE has been involved with the sports and entertainment industry as a facility manager for 27 years and has been at Wright State University the last 16 and a half years. A graduate of the PAFMS, Brown sits on IAVM’s Board of Directors as the Director of Universities, and serves on its Certification Board.
Randy L. Brown, CFE was appointed to the management staff of the Allen County War Memorial Coliseum on Aug. 22, 1988. On Sept. 1, 1990, he was named General Manager of the Memorial Coliseum and has served in that capacity to the present date. In addition to his day-to-day management responsibilities, he was active in the preparations for the opening of the Exposition Center, supervised the design and construction of Memorial Stadium, the renovation and expansion of the Coliseum Arena, and the design and construction of the recently dedicated Conference Center.
Eduardo Cajina has more than 20 years of experience in the entertainment industry, including more than 10 years working for SMG, which has managed the Coliseo de Puerto Rico since its opening in 2004. The 18,000-capacity Coliseo de Puerto Rico is the largest and most prominent arena in the Caribbean region.
Brown, a Sports Management graduate from Bowling Green State University, is also active within his local community. He currently serves on: The Greene County Convention and Visitors Board of Directors, American Cancer Society Volunteer Leadership Council as Chairman (Montgomery and Greene County), Sinclair Community College Hospitality Advisory Board, Fairborn Area Chamber of Commerce Board of Directors as President-Elect, and the Local NCAA First Four Committee (Dayton Hoopla).
He has been a member of IAVM since 1982 and has served as the Chairman of the Board, in addition to other leadership roles with the association. Currently, he is on the Board of Visit Fort Wayne and the Fort Wayne Sports Corporation. He is the Immediate Past-President of the Fort Wayne Children’s Zoo and is a Past-President of the Northeast Indiana Chapter of the Indiana University Alumni Association.
Before assuming his current position, Cajina served as the Events Director for the Coliseo de Puerto Rico. He also managed the opening of two facilities in 2013: the Arena and the Performing Arts Center at Humacao, PR. He is credited with setting the high-quality standards and practices that SMG is known for in the industry. A Puerto Rico native, Cajina is actively involved with local universities and many other educational institutions, serving as a resource of motivation and guidance for up-and-coming leaders.
Facilities & event Management 2016-2017 Booking Guide
Anthony Camarillo Executive Director The Lakeland Center Lakeland, FL As the Executive Director of The Lakeland Center, Tony Camarillo oversees the operation of Polk County’s largest entertainment and convention complex. He joined The City of Lakeland in early 2015 and was tasked with renovating the facility over the next several years. Under his creative direction and leadership, The Lakeland Center is offering an enhanced line-up of diverse entertainment. Previously, Camarillo served as Director of Sales and Services at Navy Pier Chicago. He was a part of its administrative team for 22 years, serving in a number of capacities including running entertainment, special events and convention center business. In addition to his role with The Lakeland Center, Camarillo currently serves as a board member for the Lakeland Area Chamber of Commerce and Florida Facility Managers Association.
Executive Director Taco Bell Arena Boise, ID
Associate Executive Director U.S. Cellular Coliseum Bloomington, IL
Lisa Cochran is the Executive Director of Taco Bell Arena, a 13,000-seat venue on the Boise State University campus hosting 300,000 guests at 100 events per year on average. She is a dynamic leader with 26 years of measurable achievements in business management and the operation of facilities.
Terry Dederich, CFE has over 25 years of experience in event and facilities management, including stadiums, arenas, theaters and convention centers. He is a nine-year veteran with VenuWorks, having served as one of its key directors in Cedar Rapids, IA, Evansville, IN, and recently in Bloomington, IL. Dederich joined VenuWorks in early 2008 after serving at facilities such as the Brown County Veteran’s Memorial Arena, ShopKo Hall and Lambeau Field in Green Bay, WI, Show Me Center in Cape Girardeau, MO, and Tri-Cities Coliseum in Kennewick, WA. He also played an integral role in opening the Ford Center in Evansville, IN back in 2011. Dederich’s current role in Bloomington also includes securing new naming rights for the coliseum as well as increasing its sponsorships and oversight of four departments.
Known for her strong business acumen, innovative strategies, passion for continuous improvement and commitment to building engaged and empowered teams, Cochran has established a successful career based on stabilizing struggling organizations through the communication of vision, execution of business plans and strategy, and garnering buy-in of team members. She cultivates strong industry relationships, resulting in an in-depth understanding of the live music industry, allowing her to develop competitive tactics and strategies for drawing programming into a secondary marketplace.
Facilities & event Management 2016-2017 Booking Guide
Dederich has been an IAVM member for over 20 years and is a 1995 PAFMS graduate. He has served on the boards and committees of many civic organizations throughout his career and enjoys helping others succeed.
Vice President and General Manager T-Mobile Arena and Toshiba Plaza Las Vegas, NV
Executive Vice President & General Manager American Airlines Arena & The HEAT Group Miami, FL
For nearly three decades, Dan Quinn has played a vital role in bringing great entertainment to MGM Resorts International’s most prestigious venues. After beginning a career in public finance, Quinn discovered his true calling at MGM Grand in 2000. For the next eight years, he served as a Coordinator, Manager and Director of Booking and Finance at the Grand Garden Arena. In 2008, Quinn became the Executive Director of Entertainment Booking and Strategic Analysis before accepting a role as the Executive Director of the Grand Garden Arena and Theater Operations for MGM Grand. In 2012, his success at MGM Grand made him the ideal candidate for Mandalay Bay’s Vice President of Entertainment position. At Mandalay Bay, Quinn oversaw every aspect of entertainment for the 12,000-seat Mandalay Bay Events Center, Michael Jackson ONE Theater, the Mandalay Bay Beach concert series and all-day clubs and nightclubs.
A veteran of the dynamic South Florida sports market for more than two decades, Kim Stone’s experience spans almost every functional area of a professional sports team. She has been an integral part of building the success of the Miami HEAT and American Airlines Arena by developing and implementing sound business strategies and leadership practices.
Today, Quinn continues to shape the bright future of Las Vegas entertainment as the Vice President and General Manager of T-Mobile Arena and Toshiba Plaza.
Promoted to her current position in 2006, Stone is responsible for overseeing the day-to-day operations of the Arena, the evolution of the team’s Business Intelligence and Technology initiatives, as well as the service and retention of the Miami HEAT’s season ticket holder base, which ranks among the top five in the NBA in seats and revenue. This unique combination of responsibilities allows Stone to create an atmosphere at AA Arena that begins and ends with a laser focus on exceptional guest experience. A proud graduate of the University of North Carolina, Stone was inducted into the Hall of Fame at the School of Journalism and Mass Communication in 2014.
Facilities & EVENT MANAGEMENT 2017 SUPERBOOK Featuring:
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Facilities & event Management 2016-2017 Booking Guide
I am the IAFE.
Bryan Schulz, CFE Red River Valley Fair
Education is the lifeblood for continued growth in a person’s quest for job advancement and the Red River Valley Fair Association board and management believe this whole heartedly. We see the courses offered through the IAFE as being major factors in our staff’s advancement and our boards overall knowledge of the Fair industry. In the past 8 years we have had three graduates from the Institute of Fair Management with two of us going on to get our CFE’s. In addition to the aforementioned graduates, we also have 4 additional staff members enrolled in the Institute Course and one more that will begin shortly. We have had a total of 8 board and staff members take the Consumer Protection course from which major changes were implemented in how we handle livestock events on our grounds. We are a midsize Fair with a limited budget for education but believe if we want to keep good people, we need to invest in their future by giving them all of the necessary tools to perform their daily duties and work for possible advancement. Thanks to the IAFE Staff and instructors for their continued commitment to the Fair Industry.
Brooklyn Sports & Entertainment is at the vanguard of a thriving live entertainment market By George Seli
While not quite on the scale of the Nassau Coliseum project, t’s not easy for a venue operator to be a game-changer in the there are several other newsworthy arena renovations in the dense and highly competitive Northeast live entertainment Northeast. See below for details on the Times Union Center’s onmarket. But Brooklyn Sports & Entertainment (BSE) has going $30 million capital improvement program, a planned $10.5 made quite an impact on the New York area and beyond with million renovation at Blue Cross Arena, and Boardwalk Hall’s the opening of a stellar new arena and the renovation of a classic recently completed upgrades to its rigging and sound systems. On one. Just over four years ago, the company began managing the a historical note, the left stage chamber organ of Boardwalk Hall’s new Barclays Center, which has quickly made Brooklyn a mustMidmer-Losh Pipe Organ (aka “The Sonic Mount Rushmore”) play for many touring acts. And on April 5, Long Island native was restored last summer. Damaged in Billy Joel will perform for a sold-out the 1944 Great Atlantic hurricane that crowd at the reopened Nassau Veterans struck Atlantic City, the left chamber had Memorial Coliseum presented by New not been heard in over 40 years. Indeed, York Community Bank, which has been The Artist Quarters at some renovations offer a glimpse into undergoing a $130 million renovation The New Coliseum the history of live performance, while since 2015. Brooklyn Sports & Entertainsecuring its future. ment runs programming, marketing, presented by NYCB sales and operations for the revitalized arena, which is set to host major perwill include a residential formers including Bruno Mars, Lionel BARCLAYS CENTER style suite, fitness center, Richie with Mariah Carey and New NY Kids on the Block. promoter’s lounge and other Brooklyn, Located in the heart of Brooklyn, at the The renovated Nassau Veterans crossroads of Atlantic and Flatbush amenities. Memorial Coliseum presented by NYCB Avenues, Barclays Center opened on features a vibrant new design for the Sept. 12, 2012 with the first of eight coninterior and exterior, as well as secutive sold-out shows by Jay Z. Topimproved amenities such as an expanded tier entertainers such as Barbra Streisand, the Rolling Stones, premium hospitality experience, more space and improved patron Paul McCartney, Beyoncé, Rihanna, Madonna and Bruce flow on the concourse, redesigned concession stands, the addition Springsteen have played the arena in the years since. Managed of ADA seating and more. The arena will accommodate 14,500 by Brooklyn Sports & Entertainment, Barclays Center is a statepatrons for concerts with the ability to flex up. of-the-art venue that has earned LEED Silver Certification for For performers, the new arena is a standout due to its Artist New Construction from the U.S. Green Building Congress. It is Quarters, a private area that includes a residential style suite, the first professional sports and entertainment venue in the New wellness room and fitness center, artist living room and promoter’s lounge. The suite is customizable, and artists can choose one of four York metro area to achieve this status. themes: Manhattan Modern, Gatsby’s Gold Coast, The Polo Club and CAPACITIES: Basketball, 17,732; concert, up to 19,000; hockey, Hampton Chic. 26
Facilities & Event Management 2016-2017 booking guide
15,795; Tidal Theater, up to 6,000. Barclays Center has one of the most intimate seating configurations ever designed into a modern multipurpose arena. The west end seating area is premium seating that is set up only during Islanders games. A west end seat is located right next to the rink and offers excellent sightlines with the seats on the glass positioned three feet higher than average front row seats in other arenas.
also fill in under the scoreboard. Barclays Center boasts two sport lighting systems, one for the Nets and one for Islanders. The lighting system used for the Nets features six flying trusses, suspended 75 feet above the court, which house 468 tungsten-halogen fixtures that beam a warm glow onto the court, creating a spotlight-like effect. The lighting system for the Islanders and other sporting events is a metal-halide system.
BACKSTAGE AREAS: Barclays Center has three large locker rooms, six star dressing rooms, a media work room, a press conference room, a weight room, two large offices and a practice court. Additionally, the 300-capacity Billboard Lounge and the Calvin Klein Courtside Club are available.
AMENITIES: Brooklyn Sports & Entertainment has mobile apps for Barclays Center, the Brooklyn Nets and New York Islanders and offers free high speed Wi-Fi. The arena has 700 HDTVs and approximately 100 concession menu boards powered by Cisco StadiumVision. The Ticketsnow Club and Infor Lounge are twin clubs on opposite ends of the arena on Suite Level A.
AV TECHNOLOGY: The house sound system in Barclays Center’s main bowl features six line-array hangs that consist of 10 EAW KF740 enclosures and four EAW SB1001 subwoofers, all powered by 43 Lab.gruppen PLM 10000Q four-channel amplifiers generating a total of 210,000 W. The upper reaches of the bowl are covered by distributed systems featuring 40 EAW MK2366 speakers, which
Vice President, Programming Barclays Center
Tim Kemp began with Brooklyn Sports & Entertainment in 2015 as Director of Booking. Prior to the appointment, Kemp held programming roles with Prudential Center in Newark, NJ, and XL Center in Hartford, CT. What were some of your standout events for 2016? We had some incredible sold-out events across all genres. Bruce Springsteen played the building for the first time for two sold-out nights. Barbara Streisand returned to the venue for the first time since the venue opened for two sold-out nights. We had Rihanna and Justin Bieber, as well as WWE SummerSlam, which we host here every year. And we hosted the Rock & Roll Hall of Fame ceremony for the third time. Overall, we’re really proud of what we’ve been able to bring to the borough in four years of operation. We look to continue to grow the business each and every year. For example, we have our first UFC fight on Feb. 11, UFC 208. Do you think Barclays Center’s programming has shown the versatility of the New York City market? I think we’re continuing to prove that our venue sells really well across all genres. For instance, we’ve hosted incredible country shows, including Keith Urban, Blake Shelton and Eric Church. And when people look at Brooklyn they don’t think about country; they think of hip-hop and R&B. And certainly we feel that in that category we’re the strongest in the country, if not the world. But there are many different shows that do really well here, and I think in large part that is because of the diversified borough that we sit in. We continue to attract new fans to the venue, fans of different ethnicities, races and ages. How would you describe your approach to creating a great patron experience? It starts with getting to the arena, which is incredibly seamless. There are 11 subway lines, and the Long Island Railroad drops you off right at our doorstep — the third largest transportation hub in New York City. So it’s very easy to get here, and once fans come into the building they seem to really enjoy our Facilities & Event Management 2016-2017 booking guide
EVENT PROMOTION: Barclays Center has a full-service events marketing and communications team that works closely with promoters, sponsors and local media. Additionally, the arena is active across multiple social media platforms and engages with Brooklyn and the New York City area fan base daily.
BrooklynTaste program. All of our concession stands are local Brooklyn restaurants, so you get that Brooklyn feel and flavor. We’ve had amazing feedback on that. We’re seeing our customers not eating beforehand; they’re coming here because it’s become a culinary destination. And when we open Nassau Coliseum this April we’re going to introduce the Long Island Taste program and do exactly what we did here with the Brooklyn restaurants, so we’re really excited about that. What features put Barclays Center ahead of the curve technologically? We pride ourselves on being one of the most technologically advanced buildings in the entire world. Our free Wi-Fi is one of the strongest signals in the world, so fans and customers are more connected to us and to the artists — and to each other, for that matter — while they’re in the arena. And you can ask any agent or manager, or even the artists themselves, and they’ll tell you that the look and the feel of the building and the acoustics are among the best in the business. We think all of those things combined provide for an amazing fan experience. How do you assist promoters in getting the word out about incoming shows? We have great relationships with all of the top promoters in the industry: the Live Nations and the AEGs and the Bowerys and all of those folks that continue to bring us great content. We have partners that continue to believe in our building and know that their acts will sell when they come here. Another really big part of our success here is our Brooklyn Sports & Entertainment advisory board. It’s a 35-person roster comprised of the industry leaders in sports and entertainment media, including IHeartRadio, CBS Radio and Billboard. These individuals have really helped us to curate content, amplify our message and create synergies between events. Our marketing and communications team, and certainly our team here, have benefited greatly from these folks. What are your programing goals for the more distant future? The Islanders, who moved here from Nassau Coliseum, play 40-plus regular season games, so we have fewer dates to come by. But that has allowed us to focus on the events that separate us from other venues. So for us it’s really about curating events that are going to resonate into the borough and throughout the industry. We have an opportunity to create a lot of content that is born in Brooklyn, and we like doing events here that are the first of their kind. For example, we just hosted the Sports Illustrated Sportsperson of the Year awards gala, and it was the first time that this event had ever been in an arena. 27
Blue Cross Arena
BLUE CROSS ARENA Rochester, NY
The SMG-managed Blue Cross Arena at the War Memorial has a long history of bringing top acts to upstate New York, such as Barry Manilow, Harlem Globetrotters and Monster Jam. Upcoming concerts include Maroon 5 on March 5, the Rochester R&B Festival featuring Keith Sweat on May 12, and the Neil Diamond 50th Anniversary Tour on June 4. The arena is currently the home of the AHL’s Rochester Americans, along with the National Lacrosse League’s Rochester Knighthawks and the Premier Basketball League’s Rochester Razorsharks. The Arena underwent a $41 million renovation and expansion in the late ‘90s, and the City of Rochester has recently committed to investing $10.5 million in a multiphase renovation, pending release of funds from the state. CAPACITIES: The 12,428-seat arena accommodates 6,052 in its upper bowl, 4,696 in its lower bowl and 1,680 on the floor. STAGING: An 80 ft.-by-80 ft. StageRight concert stage is available; heights from 4 ft. to 6 ft. can be built in any 4 ft.-by-8 ft. dimension as well as tiered in different heights. LOAD IN: The arena utilizes four covered docks on Court Street. Approximate distance to the upstage center is 60 ft. One drive-in truck ramp with 15 ft. clearance leads straight to the arena floor. BACKSTAGE AREAS: Three locker rooms, four dressing rooms (including a 30 ft.-by-12 ft. Star’s Dressing Room), an official’s room, green room and 9 ft.-by-25 ft. promoter’s office. LOCAL AREA: F&B establishments include the nationally acclaimed Dinosaur Bar-B-Que, Nathaniel’s Pub and West Edge Restaurant. The War Memorial shrine, a tribute to all those from the Rochester area who gave their lives for our nation’s liberties, is accessible to the public.
BOARDWALK HALL Atlantic City, NJ
Historic Boardwalk Hall, formerly known as Atlantic City Convention Hall, is home to the Miss America Pageant and an increasingly diverse lineup of entertainment. Upcoming events include the Harlem Globetrotters on March 8, Florida Georgia Line on March 17 and the 2017 Atlantic City Beer & Music Festival on March 31. CAPACITIES: End stage (180 degree house stage), 14,500; end 28
stage (270 degree portable stage), 13,500; end stage (180 degree portable stage), 12,300; boxing, 13,300; basketball, 12,000; hockey, 10,300. Adrian Phillips Theater: Balcony (upper level), 641; riser (temporary), 950; rounds, 1,000; classroom style, 1,326; GA (open floor), 2,500; boxing, 2,900; theater style, 3,200. STAGING: The arena has a full proscenium stage that measures 48 ft. from proscenium arch to back wall and 40 ft. from arch to the edge of apron (88 ft. in depth). The proscenium opening is 108 ft. wide and 60 ft. high. The stage is 148 ft. wide behind the proscenium and more than 150 ft. wide in front of the proscenium. The house stage is 4 ft. high. Adrian Phillips Theater: proscenium width, 48 ft.; proscenium height, 24 ft.; stage depth, 29 ft. FLOOR: The ice floor measures 200 ft. long by 85 ft. wide (standard NHL size) surrounded by 42 in. high Crystalplex dasher boards. Each board section is removable while still maintaining the 2 in. ice dam. BACKSTAGE AREAS: The Theater has two meeting rooms; three backstage rooms on event level; four backstage rooms with two private bathrooms on second level. AV FEATURES: The Arena is equipped with metal halide sport lighting. Each fixture is equipped with a motorized shade that completely masks the lighting to allow for immediate black out. In addition, incandescent light accents the arch trusses in the ceiling. The barrel vault ceiling can be illuminated using computer controlled space cannons that can project a full spectrum of colors. Boardwalk Hall has a total of 10 useable spotlights. The sound system in the arena consists of 20 JBL HLA Series center-hung speakers, four JBL HLA downfill and a delay ring of 12 custom shop 12 in.-by-1.5 in. passive speakers. AMENITIES: Spectra’s Food Service & Hospitality’s “Everything’s Fresh™” philosophy delivers exciting guest experiences and maximum revenue with fresh local menus, relevant brands, engaging customer service, impactful marketing and powerful analytics. 45 point of sale locations total. Twenty portable bars, six concession food stands featuring local partners: PJ Whelihan’s, Chickie & Pete’s, Mad Dog Morgan’s, and Vagabond Kitchen & Tap House, and Bud Light Beer Garden, and Maui Wowi. LOCAL MARKET: Atlantic City, the entertainment capital of the Jersey Shore, is conveniently located in the heart of the northeast corridor, within a 150-mile driving radius that reaches Baltimore, New York, Philadelphia, Stamford, Washington and Wilmington. Facilities & Event Management 2016-2017 booking guide
I’ve been with Comcast Spectacor going on 19 years this coming March. We work with Spectra directly to try to leverage any business that we can bring to Atlantic City. We’re excited about the prospects for 2017 and looking forward to moving the needle.
Fran Rodowicz has served as General Manager of Atlantic City’s Boardwalk Hall since January 2014. Prior to that, he was the General Manager of the Liacouras Center at Temple University. Historic Boardwalk Hall, Atlantic City’s largest arena, is also home to the Adrienne Phillips Theater.
What are some of the major upgrades you’ve invested in? We recently installed a new lighting and sound system in the theater. A major capital project that we just finished last year in the arena was a rigging bridge system. Prior to having that system in, the rigging didn’t cover the entire arena floor. The new system makes for quicker rigging and definitely cuts down on labor and costs. Cirque du Soleil is definitely going to benefit, as well as other major shows. Since I’ve been GM, the biggest development has probably been our concourse upgrades. We partner with local F&B establishments, such as Mad Dog Morgan’s and Vagabond Kitchen & Tap House, to give patrons a better product on the concourse.
General Manager Boardwalk Hall
How did Boardwalk Hall perform last year in terms of event days? We had about 60 event days, which is average. In the arena we hosted the 39th annual American Finals Rodeo, which was pretty successful. Among the highlights of the Theater programing were Tedeschi Trucks Band and KIDZ BOP. This is probably the first time in 10 years that we’ve had some regular content in the Theater, and we’re looking to grow that content. What niche in the Atlantic City entertainment market do you think the Theater can fill? Casinos are now venturing into club acts and theater acts. So we’re looking at any act that maybe typically wouldn’t want to play a casino, whether it’s kids’ entertainment or a hard rock genre. In November, the New Jersey Casino Reinvestment Development Authority (CRDA) approved a two-year extension of Spectra’s facilities management services agreement with both Boardwalk Hall and the Atlantic City Convention Center. What does the ongoing partnership with Spectra mean to you?
Facilities & Event Management 2016-2017 booking guide
Boardwalk Hall opened in 1929. What is the process like for the upkeep of such a historical venue? We receive funding from the CRDA, and we have to get Historical Society approval on many of the projects. We’re trying to stay up to date with technology while maintaining the historic nature of the venue. At one point the Hall’s barrel vault ceiling was considered an architectural marvel; it has acoustic ceiling tiles and there are acoustic tiles all throughout the facility. It’s built so you can stand on the main stage and address an audience without the use of a speaker system. What is your message to promoters considering a tour stop at Boardwalk Hall? We’re doing a lot of upgrades to the theater in particular. The new sound and lighting system definitely makes it turnkey for any acts coming in. Also, we have our own marketing department that works closely with any promoters. Our sister facility is the Wells Fargo Center, and we try to leverage media buys with the larger buys that they’re doing. We reach a vast population, as far out as Philadelphia and even up to New York.
Earth, Wind & Fire and Chicago play the Dunkin’ Donuts Center, Oct. 22. 2016
AMENITIES: 25,000-sq.-ft. concourse, 20 luxury suites, and 11 permanent and 24 portable concession stands operated by DNC/ Sportsservice. Providence Player’s Club has a capacity of 250. EVENT PROMOTION: In-house agency affords complete professional coordination of event marketing campaigns including advertising production and placement, media and retail promotions, sponsorships, group sales, public relations and publicity. The Dunkin’ Donuts Center’s marketing department has established relationships with local media, which ensures cost-effective advertising buys, promotional involvement of media and retailers, and thorough publicity coverage. LOCAL MARKET: Twenty-five percent of U.S. population lives within 500 miles of Providence. More than 38,000 college students live within a five-mile radius of the downtown.
SNHU ARENA DUNKIN’ DONUTS CENTER Providence, RI
Attracting over one million visitors annually, the SMG-managed Dunkin’ Donuts Center is home to the AHL’s Providence Bruins and the Big East Providence College Men’s Basketball team. A wide variety of sporting events, concerts, family shows and tradeshows comprise the Dunkin’ Donuts Center’s event lineup. The arena will host Luke Bryan’s Kill the Lights Tour on March 4, Monster Jam March 10-12, Stars With Guitars on March 16 and the Harlem Globetrotters on April 1. CAPACITIES: Concerts (various configurations), 3,500-14,000; basketball, 12,100; ice hockey, 11,300; family ice show, 7,400; ice show, 10,800. STAGING: 60 ft.-by-40 ft. StageRight portable stage; 200 ft.-by-85 ft. ice rink; composite sub-floor. BACKSTAGE AREAS: Six dressing rooms, six dressing/locker rooms, two media rooms, two production offices, five meeting rooms. AV FEATURES: McCauley Line array speaker system powered by Crest Power Amps; lighting system includes six Super Troupers and two Gladiators; state-of-the-art video scoreboard.
Opened on Nov. 15, 2001 as Verizon Wireless Arena, the SNHU Arena was renamed last fall as a result of a partnership with Southern New Hampshire University. The Arena will continue to host the ECHL’s Manchester Monarchs, and now serves as a venue for SNHU athletic events and graduation ceremonies. Upcoming shows include Luke Bryan’s Kill the Lights tour on March 3, Harlem Globetrotters on March 31, Stevie Nicks with the Pretenders on April 5, Def Leppard with Poison and Tesla on April 8, Celtic Woman on April 13, Ringling Bros. and Barnum & Bailey on April 21-23, and Eric Church’s Holdin’ My Own Tour on April 29. CAPACITIES: Accommodates a center-stage concert for more than 11,000 attendees as well as a theater-style performance for 2,500. STAGING: 60 ft.-by-48 ft. StageRight stage, adjustable heights from 48 inches to 78 inches. BACKSTAGE AREAS: Six dressing/team locker rooms and five production rooms. AV FEATURES: Yamaha LS 9 Mix Consol with 24 house speaker clusters; two sets of Quartz/Sports Event Lights. SNHU Arena
Facilities & Event Management 2016-2017 booking guide
AMENITIES: Thirty-four luxury suites, five party suites, private lounge, 542 club seats, private parking lot for Suite Holders. Four permanent F&B stands, 15-plus portable locations and one private lounge. EVENT PROMOTION: Arena offers in-house media buying, all social media components, Web exposure, in-house video loop, texting program, marquee exposure, in-game video display, concourse exposure and potential third-party tie-ins. Promotional services and features include eblasts to a 300,000-plus database, texting program, in-house video, exterior marquee and lobby display. LOCAL MARKET: 65 percent married, 59 percent have children in home, 42 percent male, 58 percent female, 37 percent college graduate, 17 percent grad school, 60 percent reside in New Hampshire, 20 percent reside in Massachusetts.
XL CENTER Hartford, CT
Located in the heart of Downtown Hartford, the XL Center is the entertainment hub for the Greater Capital Region and the largest live entertainment and sports facility in Connecticut. It is home to the AHL’s Hartford Wolf Pack, University of Connecticut Men’s Ice Hockey, and Men’s and Women’s Basketball teams. The Center is located less than 15 miles from Bradley International Airport and in the midst of 25 percent of the U.S. population. In 2014, the XL Center underwent a $35 million renovation to significantly upgrade the overall entertainment experience for promoters, fans, artists and competitors. Upgrades included a Fan Bar on the east end lower bowl, a new video control room, an additional locker room, 12 new lower-level loge boxes for premium seating, and more. CAPACITIES: Center stage concert, 16,500; boxing/wrestling, 16,308; end stage concert, 16,166; basketball, 15,214; ice show, 14,758; hockey, 14,660. STAGING: Wenger staging for all builds. Decks are standard 4 ft. by 8 ft. and adjustable in height from 4 ft. to 6 ft. Stage skirting and Wenger risers are available. A masking system for the upper bowl can be deployed to provide a more intimate feel for shows with reduced seating configurations.
Times Union Center
TIMES UNION CENTER Albany, NY
The Times Union Center is currently in the midst of a $30 million capital improvement program, $19 million of which is devoted to the renovation of the main entrance, known as the atrium. In addition, new LED lighting is being installed throughout the arena, and Johnny Rockets will be opening this spring. The project is expected to be completed by September. The SMG-managed Times Union Center welcomes several major acts in the near future, including Maroon 5 on March 7, Garth Brooks March 1012, TobyMac on March 16, and New Kids on the Block on July 9. CAPACITIES: Curtaining system allows capacity to be adjusted between 6,000 and 17,000. Hockey, 14,236; basketball, 15,229; ice show, 14,531; 180-degree end stage, 12,505 (curtains up), 7,353 (curtains down); 270-degree end stage, 14,215 (curtains up), 8,039 (curtains down); 360-degree end stage, 16,505 (curtains up), 8,869 (curtains down); center stage, 16,433 (curtains up), 8,797 (curtains down). STAGING: 3,200-sq.-ft. Wenger stage, 4 ft. to 7 ft. high. BACKSTAGE AREAS: Three team-size locker rooms and seven star dressing rooms.
BACKSTAGE AREAS: Nine dressing rooms, including two team style rooms, four large rooms and two individual dressing rooms. Three meeting rooms are also available. BOX OFFICE/TICKETING: Spectra Ticketing & Fan Engagement is the exclusive ticketing services provider at the XL Center. Utilizing the Paciolan software, the venue is able to offer a variety of ticketing services to patrons, including online, mobile, phone, and in-person purchasing channels. Pick Your Own Seat maps are available on the online sales page and Pick Your Own Section seat maps on the mobile purchasing site. AMENITIES: 300-capacity club restaurant; 12 full-service concession stands on the concourse. Twelve lower-level loge boxes are available, as well as an updated Fan Bar on the east end of the lower level with two full-service bars and ample seating. EVENT PROMOTION: For all events, the XL Center provides website listing, marquee inclusion, concourse TV promotion, show announcement press release sent to local media, and social media announcements/posts. Additional marketing services are available upon request. LOCAL MARKET: The Greater Hartford market has a population of over 1.2 million people with a median age of 35. The downtown Hartford market is 35 percent Caucasian, 38 percent African Americans and 21 percent Hispanic, mostly of Puerto Rican descent. XL Center
OTHER FEATURES: New seats, ribbon boards and a brand-new center-hung video scoreboard equipped with LED boards. EVENT PROMOTION: Marketing department can assist in all media buying, PR and graphic design. LOCAL MARKET: Located in the center of New York, Times Union Center is one and a half hours from Syracuse, three hours from Boston and Montreal, and two and a half hours from New York City. The arena draws patrons from all over New York as well as Massachusetts, Vermont, New Hampshire and Connecticut. The capital region is home to over 1,300,000 people with over 50 percent of households having children and spending roughly $2,000 a year on entertainment. Facilities & Event Management 2016-2017 booking guide
2017 PRIME SITE AWARD Ballot Name of Prime Site Award Nominee(s): __________________________________________________________________________ __________________________________________________________________________
Booking agents, promoters, talent buyers and special event planners:
for the top Entertainment Venues (Arenas, Theaters, Stadiums; facilities you have booked in the last three years)
__________________________________________________________________________ __________________________________________________________________________ Name, Title:_______________________________________________________________ __________________________________________________________________________ Organization:______________________________________________________________ __________________________________________________________________________ Phone:____________________________________________________________________ Email:_____________________________________________________________________ Describe the Event __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________
Please consider the following Criteria when voting: ● Location/Market ● Flexibility ● Seating Configurations ● Ticketing ● Lighting, Sound, Staging ● Food & Beverage ● Interaction with venue staff ● Dressing Rooms, Backstage ● Access/Egress ● Promotion/ Marketing
Name of Prime Site Award Nominee(s): __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ Name, Title:_______________________________________________________________ __________________________________________________________________________ Organization:______________________________________________________________ __________________________________________________________________________ Phone:____________________________________________________________________ Email:_____________________________________________________________________ Describe the Event __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ May we contact you? Yes____ No____ Please Fill Out Form & Mail Your Vote To:
Facilities Media Group
152 Madison Avenue, Suite #802, New York, NY 10016 or Fax it to: (212) 213-6382; or email firstname.lastname@example.org
Facilities & Event Management 2016-2017 Booking Guide
Allen County War Memorial Coliseum
4000 Parnell Avenue, Fort Wayne, IN 46805 (260) 482-9502 memorialcoliseum.com
ith the opening of the Conference Center, the Allen County War Memorial Coliseum now includes more than 1,000,000 sq. ft. under one roof. It is one of only a few facilities in the United States that can feature two arenas, connected by a shared lobby. The Coliseum Arena has a seating capacity of nearly 13,000 with deluxe suites and club seats, while the multipurpose 108,000-sq.-ft. Expo Center has a potential seating capacity of 8,000. Located in Northeast Indiana, Fort Wayne is the state’s second-largest city and now has the state’s second-largest public assembly facility, in the Memorial Coliseum complex. Easily accessible from major Midwest markets, such as Indianapolis, Chicago, Detroit, Columbus and Cincinnati, the market offers affordable local media and easy, convenient routing for touring productions and events. Arena The Coliseum Arena is home to the Komets (ECHL) and the Mad Ants (NBADL) and annually hosts major concerts and family show events. It features a four-sided, center-hung video scoreboard, nearly 360 degrees of ribbon boards and a custom curtaining system to reduce capacity when needed. In 20132014, the concourses underwent a complete overhaul and renovation with new restrooms and expanded concessions offerings. Expo Center The Coliseum Expo Center is 152,000 sq. ft. of multipurpose space with two portable walls and flexible telescopic seating units. The main Expo Center room can be used in its entirety of 108,000 sq. ft. or in smaller increments. Ample loading docks and drive-through bays facilitate easy load-in and load-out.
The 50,000-sq.-ft. Conference Center includes 27,155 sq. ft. of multipurpose carpeted event space that can be divided into five smaller spaces with airwalls. Over 20,000 sq. ft. of luxurious pre-function lobby space and the state-of-the-art CREATE Tasting Kitchen provide an impressive venue for banquets, meetings, tradeshows and other events. Built-in screens, projectors and intelligent LED lighting make audiovisual easy and convenient.
Facilities & Event Management 2016-2017 Booking Guide
Arizona State University’s Sun Devil Stadium
500 East Veterans Way Tempe, AZ 85287 (480) 965-2381 thesundevils.com
rizona State University is turning to an experienced leader of high-profile events to oversee programming at Sun Devil Stadium as it seeks to transform what today is primarily a football venue into a community and cultural hub available for use year round. With the next phase of the stadium renovation project underway, President Michael Crow has named Colleen Jennings-Roggensack, Executive Director of ASU Gammage and Associate Vice President Cultural Affairs for ASU, to program and manage additional events at the revitalized Sun Devil Stadium. Sun Devil Stadium has seen sold-out rock concerts, a Papal visit and many local events in the past, but in recent years it has been utilized almost exclusively on game days. Crow previously charged Jennings-Roggensack with designing a process to envision new uses for the space; now she will have responsibility for the implementation of those ideas.
“I am confident that the experience and creativity that Colleen brings to this project will make full use of the university’s capacity to innovate,” Crow said. Jennings-Roggensack said that the reinvented Sun Devil Stadium will provide a venue for a variety of community and university engagements. The extent to which the facility becomes a multipurpose venue will depend upon creative thinking and philanthropic support. Sun Devil Stadium, which was originally constructed in 1958, has played host to the Super Bowl, the Fiesta Bowl and NFL games. Sun Devil Stadium was also featured in The Rolling Stones concert film Let’s Spend the Night Together and in U2: Rattle Hum as well as several movies including the Oscar-nominated Jerry Maguire. “We want Sun Devil Stadium 2.0 to weave together athletics, student life and the vibrant community that surrounds ASU,” Jennings-Roggensack said. “The stadium-between-the-buttes can play host to competitions and celebrations of academics, the arts and community success. The stadium should be infused with life and learning as never before.” In addition to her responsibilities at Gammage, Jennings-Roggensack co-chaired the 2004 presidential debate at ASU, served as a Super Bowl XXX vice-chair and has held a host of leadership roles in local and national civic and arts organizations. 34
Facilities & Event Management 2016-2017 Booking Guide
For events big and small, ASU Gammage has a venue thatâ€™s just right for your needs! Three convenient Tempe venues with easy access for the Phoenix Metro and ASU student populations. ASU Gammage outdoor and Wells Fargo Arena photos: Tim Trumble
ASU GAMMAGE - 2,800 SEATS
SUN DEVIL STADIUM
WELLS FARGO ARENA - 10,000 SEATS
For information, contact ASU Gammage at 480.965.5062 asugammage.com
he Cabarrus Arena & Events Center is the regionâ€™s newest and most innovative exhibition center he Cabarrus Arenafloor & Events Center is the regionâ€™sfeatures. newest and most centerof offering a flexible plan and state-of-the-art With the innovative 5,000 seat exhibition arena, in excess offering a flexible plan and state-of-the-art the 5,000 seatThe arena, in excess of 150,000 square feet offloor temperature-controlled eventfeatures. space andWith an 11-acre lawn, Cabarrus Arena 150,000 square feet ofbanquet temperature-controlled eventthan space and an 11-acre lawn, The Cabarrus offers more meeting, and exhibition options any other facility in Cabarrus County. Arena offers more meeting, banquet and exhibition options than any other facility in Cabarrus County. Situated in Concord, North Carolina, the Cabarrus Arena & Events Center is in the heart of an area rich Situated in Concord, North Carolina,ofthe Cabarrus & Events Center is inisthe heart of an area with colorful history and a tapestry both the oldArena and the new. The facility only moments awayrich with colorful history and a tapestry of both the old and the new. The facility is only moments away from the historic downtown district, with its stately antebellum homes and specialty shops, and only from thefrom historic district, with its stately antebellum and specialty only minutes thedowntown Charlotte Motor Speedway and Concord Mills homes Mall, the most visitedshops, touristand attracminutes from theofCharlotte Motor Speedway and Concord Mills Mall, the most visited tourist attraction in the state North Carolina. tion in the state of North Carolina. 4751 Highway 49 North 4751 Highway 49 North Concord, North Carolina 28025 Concord,704.920.3976 North Carolina 28025 704.920.3976 CabarrusArena.com CabarrusArena.com
Debbie Shields 704.920.3988 Debbie Shields dshields@CabarrusArena.com 704.920.3988 dshields@CabarrusArena.com
Kenny Robinson 704.920.3986 Kenny Robinson klrobinson@CabarrusArena.com 704.920.3986 klrobinson@CabarrusArena.com
Facilities & Event Management 2016-2017 Booking Guide
The Facilities Media Group Essential Industry Tools
Bringing Venues to the Meeting & Events Market Since 1988
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Ten years have passed since you first checked us out and liked what you saw. Now, the Coliseo de Puerto Rico José Miguel Agrelot is the most acclaimed arena in the Caribbean. We offer world-class facilities and a team that cares about every detail of each event.
We are your Tropical venue of choice for a variety of concerts, major sporting events and acclaimed theatrical presentations; all because we have one goal: to provide an amazing experience on each and every event keeping our clients adrenaline always raising. As we celebrate our tenth anniversary we are proud of our passion and the enthusiasm we provoke in all of our visitors. We thank our staff for 10 years of emotions and our clients and collaborators for making the Coliseo de Puerto Rico José Miguel Agrelot a Prime Site Facility.
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Facilities & Event Management 2016-2017 Booking Guide
We shine above the challenges.
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After 12 years, weâ€™ve never looked so good. Connect with us! Call Eduardo Cajina at 787.777.0800 ext. 2325 www.coliseodepuertorico.com
Dunkin’ Donuts Center
rovidence mixes the urban sophistication of a big city with the graceful charm of a small town. At the heart of Providence’s bustling downtown is the Dunkin’ Donuts Center (DDC), part of the Rhode Island Convention Center & Entertainment Complex, which also includes the Rhode Island Convention Center (RICC) and The VETS. The 14,000-seat DDC offers 31,000 sq. ft. of arena space with a ceiling height of 86 feet, a 25,000-sq. ft. concourse, a 9,000-sq.-ft. lobby, 20 luxury suites and five additional meeting/hospitality rooms. Other amenities include a pedestrian bridge connecting the arena to the RICC, a state-of-the-art video scoreboard, as well as concessions and restaurant facilities. There are 5,500 hotel rooms in the Greater Providence area, 1,800 located within walking distance of the Center. The Center’s Marketing Department staff is comprised of advertising, marketing and public relations specialists, who in turn operate a full-service in-house agency. This in-house agency affords complete professional coordination of event marketing campaigns including advertising production and placement, media and retail promotions, sponsorships, public relations and publicity. Providence is known for its thriving arts scene and is recognized as one of the nation’s hottest culinary destinations. There are nine colleges and universities located in the Providence market, most of which are within a five-mile radius of the Center — Brown University, Johnson & Wales University, RI School of Design and Providence College, just to name a few. The students at these local colleges and universities add to the diverse population of the city.
One LaSalle Square Providence, RI 02903 (401) 331-0700 (401) 621-5987 dunkindonutscenter.com
Contacts: Cheryl Cohen, Director of Booking (p) 401.331.0700 ext.7123 (e) email@example.com
Debra Polselli, Booking Assistant (p) 401.331.0700 ext.7112 (e) firstname.lastname@example.org
Facilities & Event Management 2016-2017 Booking Guide
THE ELGIN AND WINTER GARDEN THEATrE CENTRE HISTORY: Toronto’s historic Elgin and Winter Garden Theatre Centre, which recently celebrated its 100th anniversary, is a Canadian national historic site and the last operating double-decker vaudevilleera theater in the world. Originally built in 1913 by Marcus Loew, it contains two distinct and unique theaters, one sitting atop the other. Both theaters operated together for 14 years, but with the coming of “talkies,” the Winter Garden closed its doors in 1928 and remained boarded up for more than 60 years. RESTORATION: The ensuing years brought many changes to the building, but it gradually fell into disrepair. It was purchased by the Ontario Heritage Trust in 1981 and underwent a major restoration between 1987 and 1989 at a cost of $29 million (Cdn). A total of 65,000 sq. ft. of new space was added, including ample lobbies, lounges and an eight-story backstage addition housing spacious dressing rooms, crew rooms, a loading dock, freight elevator and two enormous rehearsal studios. The Elgin now sparkles with its gilded plaster details, rich damask wall coverings and domed ceiling. The Winter Garden Theatre, with its canopy of 5,000 branches of real beech leaves, painted sky and lit moon, is a dream fantasy come to life. The 1,561-seat Elgin and the 992-seat Winter Garden can operate simultaneously with services to patrons in the six separate bars and adjoining lounges. RENTAL OPPORTUNITIES: A multi-use complex, the center is able to accommodate a diverse range of presentations and events. The building can host live performances including everything from musicals, dramas, comedies, dance and opera to concerts, lectures, book signings and television broadcasts. The center also hosts film premieres complete with red carpet ceremonies as well as corporate and special events, one-night presentations and long-running engagements. Thanks to its meticulous restoration, combined with modern technologies and patron amenities, the Elgin and Winter Garden Theatre Centre is a perfect venue for any presentation and ensures an enjoyable experience for patrons and performers alike.
189 Yonge Street Toronto, ON (416) 325-4144 heritagetrust.on.ca/ewg
Musicals | Dramas Concerts | Film Premières Town Halls | Product Launches
Facilities & Event Management 2016-2017 Booking Guide
Golden 1 Center
pened in October 2016, Sacramento’s Golden 1 Center is a new state-of-the-art venue nestled in the heart of downtown Sacramento. Surrounded by an ever-growing population of 2.5 million, the Golden 1 Center has a unique indoor-outdoor design and a seating capacity of 17,500. It is in a prime location at the core of 1.5 million sq. ft. of retail and restaurant space, near public transportation. Features of Golden 1 Center include:
• LEED Platinum certification with smart, sustainable practices and innovative green technologies • Advanced Wi-Fi architecture and complex event processing platforms • Public plaza adjacent to the venue, plus 1.5 million sq. ft. of retail and restaurant space • A public art collection Paul McCartney’s Oct. 4 show at the Golden 1 Center saw strong enough demand to prompt a second performance on Oct. 5. An upcoming highlight at the Golden 1 Center is the 7th Annual Green Sports Alliance Summit, which will be held in June 2017. “We are excited to take the Summit to Sacramento and showcase Golden 1 Center’s commitment to sustainability,” said Green Sports Alliance Chair Scott Jenkins. “The Sacramento Kings and Golden 1 Center are a model for innovative solutions to environmental challenges.” Golden 1 Center is the first sports venue in North America powered 100 percent by solar energy. It utilizes a “fan first” displacement ventilation system that cools the lower bowl with passive climate control, decreasing the energy spent on high-demand overhead fans. And the world-class food and beverage program sources 90 percent of the arena’s high-quality ingredients within 150 miles from responsible producers, reducing the arena’s carbon footprint drastically.
500 David J Stern Walk, Sacramento, CA 95814 (916) 701-5400 golden1center.com Facilities & Event Management 2016-2017 Booking Guide
THE MORRIS PERFORMING ARTS CENTER
Designed to combine many different eras in architectural history: Italian Renaissance, Spanish Revival and Baroque.
he MORRIS originally opened as The Palace Theatre in 1922. The historic building was designed to combine many different eras in architectural history â€“ Italian Renaissance, Spanish Revival and Baroque. Architect J.S. Aroner of Chicago hoped that a trip through the theater would make patrons feel as if they had just made a trip through Europe. In August of 1959 with the advent of television causing low attendance records, the theater was almost demolished. Mrs. Ella Morris purchased the theater and sold it for $1.00 to the City of South Bend, which then renamed it the Morris Civic Auditorium in her honor. In February 2000 an extensive $24.3 million renovation was completed and the theater was renamed THE MORRIS PERFORMING ARTS CENTER. The theater reopened with new sound, lighting and technical equipment, stage, loading docks, dressing rooms and completely restored interior. The proscenium arch is 54 ft. wide, with a stage depth of 45 ft. and additional 8 ft. 6 in. with the orchestra pit at stage height. The new automated Serapid Orchestra Pit Lift can be positioned at stage, audience, orchestra, and low/storage levels. New cast and crew areas backstage include eight dressing rooms, two large chorus dressing rooms, one hair/wardrobe room, and one catering room. Navarre Hospitality is the exclusive in-house food and beverage service for both the theater and Palais Royale ballroom. THE MORRIS CENTER hosts over 100 events per year including national touring pop/rock/country concerts, Broadway tours, comedians, dance, South Bend Symphony, and ballroom events. The 2,564-seat MORRIS welcomes over 156,000 guests yearly and has an economic impact of $10.5 million on the City of South Bend. Professional staff offer event operation and marketing support, and full ticketing services. The MORRIS is the best-kept touring secret in the Midwest as a low-cost showcase for rehearsals and early performances of a tour.
211 North Michigan Street, South Bend, IN 46601 (574) 235-9190; (800) 537-6415; Fax: (574) 235-5604 morriscenter.org Facilities & Event Management 2016-2017 Booking Guide
The Straz Center for the Performing Arts
he Straz Center for the Performing Arts (formerly the Tampa Bay Performing Arts Center) opened its doors in July 1987, and since that time has welcomed more than 15.5 million guests.
restaurants, a coffee shop and banquet facilities. The five individual theaters at the Straz Center are Morsani Hall (2,610 seats), Ferguson Hall (1,042 seats), the Jaeb Theater (312 seats), the TECO Theater (250 seats) and the Shimberg Playhouse (130 seats).
The Straz is located in Downtown Tampa, FL on a picturesque nineacre site along the east bank of the Hillsborough River. One of the largest performing arts complexes in the country, the 335,000-sq.-ft. Straz Center provides an environment for a wide variety of world-class events. It boasts one of the nation’s leading Broadway series and is nationally respected for producing grand opera, as well as presenting a wide variety of concerts, performances and events. In a typical season, more than 600,000 patrons attend 1,500+ events at the Straz Center.
With the 2004 addition of the Patel Conservatory, the Straz Center added 45,000 sq. ft. for its extensive arts education programs. The Patel Conservatory features 20 studios, including three dance studios with sprung floors, a sound/lighting laboratory, technical theater workshop, rehearsal hall, costume shop and a state-of-the-art black box theater. Straz Center Arts Education annually serves nearly 65,000 students, both on campus and off, with more than 110,000 hours of instructional activities and classes.
The performing arts complex consists of five distinct theaters, a performing arts conservatory, a rehearsal hall, three onsite
For more information on the Straz Center, Opera Tampa or the Patel Conservatory, visit www.strazcenter.org.
1010 North W.C. MacInnes Place, Tampa, FL 33602 • (813) 222-1000; (800) 955-1045 • strazcenter.org 44
Facilities & Event Management 2016-2017 Booking Guide
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Name, Title ____________________________________________________________________________ Company _____________________________________________________________________________ Street Address (City, State, Zip) ___________________________________________________________ Phone ________________________________________________________________________________ Email _________________________________________________________________________________ Which of the following categories (I, II, or III) best describes your business classification? Please check the one box that applies. I. Facilities ❑ 1AR Arena/Stadium ❑ 1CC Convention/Expo Center ❑ 1CI Civic Center ❑ 1HO Hotel/Conference Center ❑ 1PA Performing Arts Center ❑ 1FG Fairground ❑ 1AM Amphitheatre ❑ 1EH Exhibit Hall ❑ 1TH Theatre ❑ 1MP Multi-Purpose ❑ 1OT Other (please specify) ____________________
II. Entertainment Management ❑ 2A Concert Tour Promoter ❑ 2B Booking Agent ❑ 2C Business/Personal Manager ❑ 2D Talent Buyer ❑ 2E Special Event Planner ❑ 2F Sports Agent ❑ 2G Other (please specify) ____________________
III. Others Allied to Field ❑ 3A Architect ❑ 3D City Manager/Government ❑ 3F Exhibit Designer/Producer ❑ 3M Independent Meeting Planner ❑ 3Pv Show/Event Production Company ❑ 3X Other (please specify) ____________________
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f a c i l i t i e s indiana
Allen County War Memorial Coliseum
4000 Parnell Avenue, Fort Wayne, IN 46805 (260) 482-9502; Fax: (260) 484-1637 memorialcoliseum.com General Manager: Randy L. Brown
ASU Gammage Wells Fargo Arena
600 East Veterans Way, Tempe, AZ 85281 (480) 965-5062
Director of Operations: Terri Cranmer
Blue Cross Arena
1 War Memorial Square, Rochester, NY 14614 (585) 758-5300; Fax: (585) 758-5327 bluecrossarena.com SMG General Manager: Jeff Calkins
Cabarrus Arena & Event Center 4751 Hwy 49 North, Concord, NC 28025 (704) 920-3976; Fax: (704) 920-3999 cabarrusarena.com Sales & Marketing Manager: Debbie Shields
D i r e c t o r y The Allen County War Memorial Coliseum has over one million sq. ft. of multipurpose event space, consisting of an Arena, Expo Center and Conference Center. With an MSA population of well over 450,000, Fort Wayne is Indiana’s second-largest city, within a day’s drive of 55 million. Arena capacities: End concert - 180: 8,843; end concert - 240: 10,006; end concert - 270: 10,297; end concert - 360: 12,045; hockey: 10,495; basketball: 11,083. 24 luxury suites, one super suite, 318 club seats. Expo Center has 152,000 sq. ft. of multipurpose space capable of hosting concerts (8,000) and tradeshows. Conference Center PAGE is 27,155 sq. ft. of carpeted space that can separate into five breakout rooms. 9 Located on Arizona State University’s Tempe Campus, Wells Fargo Arena is home to a variety of Sun Devil sporting events as well as concerts and shows, and is one of the nation’s top collegiate arenas. The 14,000-seat basketball arena serves the Phoenix Valley, with a population of three million. It offers more than 8,000 parking spaces and is located two blocks from two light rail stations, and two blocks from a bus transportation center. Wells Fargo Arena recently added a multimillion-dollar center-court hung video scoreboard, along with four 8 ft.-by-12 ft. video screens. The venue also features PAGE an in-house marketing department. 35 Serving the Rochester market since 1955, the SMG-managed Blue Cross Arena at the War Memorial has hosted acts as diverse as Ringling Brothers, Barry Manilow, Harlem Globetrotters and Monster Jam. The arena offers seating for 12,428 (upper bowl, 6,052; lower bowl, 4,696; floor, 1,680) and has a maximum capacity of 14,000 for general admission. Rolling 80 ft.-by-80 ft. StageRight concert stage with adjustable 4 ft. to 6 ft. height. Backstage areas include three locker rooms, four dressing rooms, an official’s room and a green room. A promoter’s office of about 10 ft. by 25 ft. is available. The Blue Cross Arena is also known for the War Memorial shrine, PAGE accessible to the public, and the Veteran’s Memorial Plaza overlooking the Genesee River. 11 Multipurpose venue with 150,000 sq. ft. of temperature-controlled event space, plus 11-acre lawn; 28,000-sq.-ft. arena with seating up to 5,000. Exhibition space: Event Center up to 70,000 sq. ft.; Gold Hall up to 30,000 sq. ft.; formal meeting and banquet space up to 5,000 sq. ft. with capabilities of using exhibition space for meetings and banquets. Seven VIP suites; six onsite concession stands. Audience: 313,700 within a 15-mile radius; 1,377,900/30-mile radius; 3,154,100/60-mile radius. PAGE 36
Chesapeake Energy Arena
100 West Reno, Oklahoma City, OK 73102 (405) 602-8700; Fax: (405) 602-8505 chesapeakearena.com General Manager: Gary Desjardins
Coliseo De Puerto Rico
500 Arterial B Street, Hato Rey, PR 00918 (787) 777-0800; (877) coliseo (265-4736) coliseodepuertorico.com General Manager: Wesley Elizabeth Cullen
Chesapeake Energy Arena attracts more than one million guests per year, conveniently located near the junction of I-40 and I-35 in downtown Oklahoma City, a metro area with a 1.2 million+ population. Seating capacities: 4,000-18,000. Concert (center stage) – 17,932; concert (endstage) – 16,698; concert (theater) – 3,736; basketball – 17,404. Arena floor – 34,074 sq. ft. Backstage – four dressing rooms, three locker rooms, two production offices, press lounge and green room with 906-sq.-ft. lobby and a 1,576-sq.-ft. pub. Recently renovated main concourse; 36 suites, two lounge areas, seven bunker suites, two VIP PAGE dining areas. Full service, award-winning marketing staff. C2 Opened in 2005, the Coliseo is the premier stage in the Caribbean. Capacities: concerts end-stage 240° – 15,694; end-stage 180° – 14,730; boxing or wrestling – 18,163; basketball – 17,024; hockey ice rink, size 200 ft. by 85 ft. – 15,635; half-house – 10,959; theater style – 3,093; 26 Corporate Suites, 1,000 club seats, two party suites, VIP Lounge with private elevator. StageRight 88 ft. by 48 ft. max, adjustable from 4 ft. to 6 ft. in 2-in. increments; four stairs units; 80 ft. StageRight barricade; 16 food concessions stands plus six onsite concessions restaurants and five bar concessions.
Dunkin’ Donuts Center
1 LaSalle Square, Providence, RI 02903 (401) 331-0700; Fax: (401) 621-5987 dunkindonutscenter.com Executive Assistant/Booking: Debra Polselli
Elgin & Winter Garden Theatre Centre
189 Yonge Street, Toronto, Ontario, Canada, M5B 1M4 (416) 325-4144; Fax: (416) 314-3583 heritagetrust.on.ca/ewg Manager of Bookings and Events: Kevin Harris
The 14,000-seat Dunkin’ Donuts Center, part of the Rhode Island Convention & Entertainment Complex, offers 31,000 sq. ft. of arena space with a ceiling height of 86 ft., a 25,000-sq.-ft. concourse, a 9,000-sq.-ft. lobby and 20 luxury suites. Concerts (various configurations) – 3,50014,000; basketball – 12,100; ice hockey – 11,300; family ice show – 7,400; ice show – 10,800. 60-ft.-by-40 ft. StageRight portable staging; 200 ft.-by-85 ft. ice rink. Six dressing/locker rooms; two media rooms; two production offices. Eleven permanent, 24 portable concession stands. Twenty-five percent of U.S. population lives within 500 miles of Providence. Over 38,000 PAGE students annually within a five-mile radius of downtown. 40 Originally built in 1913 for Vaudeville and silent films, this multi-use complex contains two distinct and separate theaters, one sitting atop the other, and hosts musicals, dramas, comedies, dance, operas, family shows, concerts and other events. Capacities: Elgin Theatre – 1,561; Winter Garden Theatre – 992. Cascading reception lobbies range from small intimate gatherings to 900. “Dinner on Stage” events – 80. Plentiful dressing rooms, stage management offices, crew rooms, wardrobe room, rehearsal studios, kitchen. Toronto is the largest city in Canada – 2.5 million+, Greater Toronto Area – five million+. PAGE 41
Facilities & Event Management 2016-2017 Booking Guide
Since 1977, the Frank Erwin Center has fulfilled its mission of serving the greater Austin area with the most spectacular live entertainment. It is deep in the heart of 51,000 University of Texas students and more than 1.7 million people in the greater Austin area. The convenient location off of IH-35 is within walking distance of downtown Austin and the Texas Capitol. Staging: center stage or in-the-round setup, 16,737 seats; theater setup, 6,200-8,600 seats. StageRight staging units of 4 ft. by 8 ft., usable in various configurations at levels from 4 to 7 ft. Four large dressing rooms, two office-size dressing areas, three star dressing rooms, four multipurpose PAGE rooms, Lone Star Room for receptions, and production offices. 48
Frank Erwin Center
1701 Red River Austin, TX 78701 (512) 471-7744; Fax: (512) 471-9652 uterwincenter.com Executive Senior Associate Athletics Director: John M. Graham
Opened in October in time for Sacramento Kings 2016-2017 season, the Golden 1 Center is a state-of-the-art venue nestled in the heart of downtown Sacramento. Surrounded by 2.5 million residents, the Center is at the core of 1.5 million sq. ft. of retail and restaurant space. Features of Golden 1 Center include: Indoor-outdoor multiuse facility for sporting and entertainment events with a seating capacity of 17,500; LEED Platinum certification; advanced Wi-Fi architecture and complex event processing platforms; a public art collection and a public plaza adjacent to the venue.
Golden 1 Center
500 David J Stern Walk Sacramento, CA 95814 (916) 701-5400 golden1center.com Director, Arena Programming: James Rasmussen
Iowa State Center, which comprises Stephens Auditorium, Fisher Theater and the Scheman Building, regularly features quality entertainment programming. Hosted acts include Disney’s Beauty and the Beast, Bill Maher and Moscow Festival Ballet Presents Sleeping Beauty. Stephens Auditorium seats 1,584, Orchestra; 467, First Balcony w/Loge; 354, Second Balcony w/ Loge; 204, Third Balcony; 2,609, Total Capacity; 112, Additional Pit Seating. Proscenium opening is 70 ft. by 30 ft. Stage floor is 80 ft. wide by 50 ft. deep. Backstage areas include five 1-4 capacity at stage level and two chorus rooms. Fisher Theater seats 450 and is supported by a PAGE loading dock, freight elevator, truck parking, dance floor and two dressing rooms. 15
Iowa State Center
Scheman Building, Suite 102, Ames, IA 50011 (515) 294-3347; (877) 843-2368 center.iastate.edu Executive Director: Tammy Koolbeck Great Events Happen Here
The Laredo Energy Arena is a state-of-the-art, 178,000-sq.-ft. facility with a 10,000-seat capacity. Now in its 11th year of operation, it offers a diverse mixture of world-class entertainment for the region of South Texas and Northeastern Mexico. There are approximately 320 ft. of in-house pipe and drape. Brand-new house curtain that is 120 ft. wide and 50 ft. tall. StageRight staging system; maximum of 72 ft. by 40 ft. and between 4 ft.-6 ft. high. The Laredo Energy Arena is equipped with 3 large team locker rooms with restrooms and showers, 1 Home Team Locker room with adjacent Training and Equipment Manager Rooms, 4 dress rooms, 1 green room and 1 show office.
Laredo Energy Arena
6700 Arena Boulevard, Laredo, TX 78041 (956) 791-9192; Fax: (956) 523-7777 learena.com General Manager: Xavier Villalon
State-of-the-art PAC ($24.3 million renovation in 2000) originally opened as The Palace Theater in 1922 with a design that replicated Italian Renaissance, Spanish Revival and Baroque architecture. Seats 2,560. Backstage areas: eight dressing rooms, two chorus rooms in Lower Level Hair/Wardrobe Room (30 ft.-by-18 ft.); catering room. Brand-new stage, 45 ft. deep by 103 ft. wide, with a 72-ft. fly height and 70 fly lines. Expanded orchestra pit; full Wenger symphonic shell; fully updated utilities and HVAC system. One million within 40-minute drive; venue hosts 125+ events per year.
Morris Performing Arts Center
211 N. Michigan Street, South Bend, IN 46601 (574) 235-9190; (800) 537-6415; Fax: (574) 235-5604 morriscenter.org Executive Director: Dennis J. Andres The Magnificent Morris Has The Hottest Tickets in Town!
The geographic center of North America, Winnipeg is the capital of Manitoba, a province of 1.1 million+. The MTS Centre is home to the NHL’s Winnipeg Jets, and can accommodate a variety of configurations for 3,500 to 15,000 fans. Hosting events ranging from hockey and other sports to the music industry’s biggest-name concerts, the venue offers excellent sightlines and superb acoustics. Amenities include four premier artist rooms, five team rooms, venue and tour catering areas, offices, Valhoffer stage (up to 72 ft. by 48 ft. by 6 ft., with additional stage pieces and railings available upon request), standard arena house lighting PAGE as well as six Xenon 2K supertroopers. Catering by Centerplate, onsite restaurant. C3
300 Portage Avenue, Winnipeg, MB R3C 5S4 (204) 987-7825; Fax: (204) 926-5555 mtscentre.ca Senior Vice President Venues & Entertainment: Kevin Donnelly
San Jose Theaters
408 Almaden Blvd., San Jose, CA 95110 (408) 792-4542 sanjosetheaters.org
San Jose Theaters, a division of Team San Jose, is responsible for the management, marketing, operations Page 20 and maintenance of the 2,850-seat City National Civic, 2,608-seat Center for the Performing Arts, 1,122-seat California Theatre and the 468-seat Montgomery Theater — all conveniently located in the heart of downtown San Jose within walking distance of one another. Stage sizes are as follows: City National Civic, stage: 112 ft. by 35 ft. | proscenium: 49 ft. 9 in. by 30 ft.; Center for the Performing Arts, stage: 144 ft. by 40 ft. | proscenium: 59 ft. 6 in. by 34 ft.; California Theatre, stage: 90 ft. by 40 ft. | proscenium: 31 ft. 6 in. by 44 PAGE ft.; Montgomery Theater, stage: 50 ft. by 30 ft. | proscenium: 26 ft. by 14 ft. PENNSYLVANIA 1 5,400; Theatrical Stage – 3,000.
Exhibition Space: 25,348 NH sq. ft.; 277 10’x8’ The City of Manchester, opened the SMG-operated SNHU Arena in 2001. The arena Backstage Are booths in typical trade show configuration. duction room, can accommodate a center-stage concert of more than 11,000 attendees as well as a star dressing ro Backstage Areas: main dressing room, 3The venue has featured such prestigious artists as theater-style performance for 2,500. auxiliary locker rooms, visiting team locker 100 p Bruno Mars, Dave Mathews, Elton John, Cher, Jason Aldean and Luke Bryan, to name a Staging: room, 2 officials locker rooms, press office, variable configu few. Six dressing rooms/team locker rooms and five production rooms round out backstage 3 production rooms, lounge, catering room. Stage/Gray car with the ability to configure mostisstaging needs. Take the versatile design of the arena, 80’ x 40’, adjust Staging: Stageright equipment,to setup 48 72” in 2” increm a successful thewide Manchester Monarchs and a state that loves ft. deep X 60hockey ft. wide franchise X 4 ft. tall,in 8 ft. PAGE entertainment and you have theSR, perfect X 24 ft. deep sound wings SL & and a stop for any tour. 19 Front of house
555 Elm Street, Manchester, NH 03101 (603) 644-5000 verizonwirelessarena.com Regional General Manager: Tim Bechert
VERIZON WIRELESS Facilities & Event Management 2016-2017 Booking Guide ARENA
555 Elm Street Manchester, NH 03101
front of house mixer riser 12 ft. deep X 16 ft. wide X 1 ft. tall, 100 ft. from the down stage edge.
Food & Beverage: 4 permanent concession stands; 12 portable concession stands; VIP
550 West Hersheypark Drive Hershey, PA 17033 (717) 534-3911; Fax: (717) 534-8996 www.giantcenter.net
24” Wenger de
Company; nort boards; Mitsub Leader board.
Straz Center for the Performing Arts
1010 North W.C. MacInnes Place, Tampa, FL 33602 (813) 222-1000; (800) 955-1045 strazcenter.org
At the Straz Center, it’s more than just a show. Located on the Riverwalk in Downtown Tampa, the Straz Center’s nine-acre campus boasts a performing arts conservatory and five state-of-the-art theaters: Morsani Hall (2,600 seats), Ferguson Hall (1,000 seats), Jaeb Theater (300 seats), TECO Theater (200 seats) and Shimberg Playhouse (130 seats). Morsani Hall has been ranked in the Top 5 venues in the world, 5,000 seats and under, by Billboard, Pollstar and Venues Today. For avails, contact (813) 222-1272 or Chrissy.Hall@strazcenter.org.
3780 South Las Vegas Blvd., Las Vegas, NV 89158 (702) 692-1600; (702) 891-7059 t-mobilearena.com VP of Arena Booking: Sid Greenfeig
Opened in spring 2016, T-Mobile Arena is a state-of-the-art, 20,000-seat multipurpose event center owned by AEG and MGM Resorts International. Capacities: boxing/ UFC, 20,000; end stage concerts, 12,000-18,000; center stage concert, 19,500-20,000; hockey, 17,500; basketball, 18,000. Designed for U.S. Green Building Council LEED Gold Certification, T-Mobile Arena offers 44 luxury suites, two party suites, eight event-level suites, the two-acre outdoor Toshiba Plaza, multiple locker facilities, premium dressing rooms, green room and a 75,000-sq.-ft. loading dock.
Times Union Center
51 South Pearl St., Albany, NY 12207 (518) 487-2000; Fax: (518) 487-2020 timesunioncenter-albany.com General Manager: Bob Belber Upstate New York’s Premier Sports and Entertainment Facility
United Supermarkets Arena
1701 Indiana Avenue, Lubbock, TX 79409-2200 (806) 742-7362; Fax: (806) 742-7557 unitedsupermarketsarena.com Associate Director: Cindy Harper The Entertainment Showcase of West Texas
Times Union Center is a full-service entertainment and sports facility featuring a wide variety of family shows, sporting events, tradeshows and concerts. Owned by Albany County and managed by SMG, Times Union Center opened in 1990 and is home to the Albany Devils of AHL hockey and the Division I Men’s College Basketball Siena Saints. Curtaining system allows the capacity to fluctuate between 6,000 and 17,000. Three team-size locker rooms as well as seven star-sized dressing rooms make up the backstage area. New seats, ribbon boards and a brand new centerhung video scoreboard equipped with LED boards. Times Union Center draws patrons from all over the Northeast. State-of-the-art, 15,000-seat multipurpose facility was designed to both showcase Texas Tech University basketball and volleyball and also help meet the growing entertainment and event needs of the South Plains region. 81,017-sq.-ft. concourse space/ 31,916-sq.-ft. arena floor; StageRight staging; four concourse-level meeting rooms; concourse level club area, six dressing rooms, practice gym, media work room, press conference room, 10 fixed concession stands, and 24 luxury suites. Lubbock, with a population of 230,000 and a campus of 29,000+ students, draws from a 1,000,000+ market including West Texas, PAGE Eastern New Mexico and the Texas Panhandle. 45
Advertiser Index Allen County War Memorial Coliseum............................................................. 9 ASU Gammage................................................................................................ 35 Blue Cross Arena............................................................................................ 11 Cabarrus Arena & Events Center.................................................................... 36 Chesapeake Energy Arena..............................................................................C2 Coliseo de Puerto Rico.................................................................................... 39 Dunkin’ Donuts Center.................................................................................... 40 Elgin and Winter Garden Theatre Centre....................................................... 41 Event Fire Safety Consulting.......................................................................... 17 Frank Erwin Center.......................................................................................... 48 Golden 1 Center................................................................................................ 3 IAFE................................................................................................................. 25 Iowa Rotocast Plastics...................................................................................... 5 Iowa State Center........................................................................................... 15 Morris Performing Arts Center....................................................................... 43 MTS Centre.....................................................................................................C3 San Jose Theaters............................................................................................ 1 SMG.................................................................................................................. 7 SNHU Arena.................................................................................................... 19 Straz Center for the Performing Arts.............................................................. 13 United States Supermarkets Arena................................................................ 45 T-Mobile Arena...............................................................................................C4 48
Facilities & Event Management 2016-2017 Booking Guide
The Challenges of Booking University Venues How to ensure multiple stakeholders are on the same page By Carl Hirsh
that it is essential to involve key decision-makers and campus constituents in identifying business goals for these facilities. The idea of booking additional events to generate revenue sounds great, but the effects of bringing outside events to the campus may result in some unforeseen challenges. By way of example, the chance to host a major concert at a school’s football stadium brings with it myriad questions: Is this the kind of event we want on our campus? How will it affect the field? How long will the stadium be out of commission for athletic usage? Does the date conflict with other events occurring on campus? Do we have enough parking to handle the anticipated crowd? If it is a weeknight event, the ability to provide sufficient parking often can be the deciding factor. Based on input from the internal dialogue, Stafford leads a process to craft a mission e have learned through statement for the facility that is vetted and communicated to experience that one vision for all constituents. We ensure that all university venues is likely all facility users buy into the mission statement and booking not the best way to proceed. policy, including campus The athletic department’s administrators, coaches, heads, athletic staff, venues may have very different department student activity groups and others. All parties are then able goals than those of the to clearly understand booking performing arts spaces. priorities, both for internal user groups and for external commercial events. Along with these essential communications, we clarify the organizational structure for decision making in order to facilitate the booking process and ensure that rapid and informed decisions We have learned through experience that one vision for all regarding the suitability of an event are made based on business university venues is likely not the best way to proceed. Thus, goals and the overall mission of the facility. our first step is to gain a clear understanding of the mission for Each university venue has its own goals and priorities, which each venue or department, in order to then implement a booking makes the booking both challenging and exciting for our staff. policy that can fulfill that mission. Large and small arenas have their own booking objectives in For example, the athletic department’s venues may have the competitive “real world” of public assembly management. very different goals than those of the performing arts centers. It Universities, as my professor said, are a different story. would be important to know that the athletic department is not interested in doing any commercial events on their playing fields, Carl Hirsh is Managing Partner of Stafford Sports, an but they are very interested in hosting events that involve youth independent, nationally recognized sports advisory firm that leagues or high schools. Stafford’s role would then be to help the provides expert services for public assembly venues. A 30-year athletic department turn these priorities into a booking policy industry veteran, Hirsh has provided consulting assistance that focuses on prospective student–athlete development rather to Georgetown University, Villanova University, University than events that solely enhance the bottom line. The mission of Houston and Wake Forest University, among several statement for athletic venues in this example is crystal clear: others. He is the former President of Spectacor Development Attract events that bring prospective students and families to the in Philadelphia, and former Executive Vice President of campus through community programming. Operations for SMG. In developing a comprehensive booking strategy, we find professor I had at the University of Massachusetts in a sports management graduate class many years ago told me that colleges operate differently than many institutions in the “real world.” In retrospect, I realize how valuable that morsel of information was, now that a great deal of my business and consulting relationships are with large and small universities throughout the country. Stafford Sports works closely with numerous university administrators and athletic departments on the development of booking strategies for athletic venues and performing arts facilities. The development of these strategies is not a process that can be done in a vacuum. One of the most consistent challenges we face is establishing a booking policy that is acceptable to the many constituents served by these facilities. The constituencies on a university campus are diverse. Aside from administration and athletics, they can include campus public safety, fire and life safety, business administration, student government, and parking. Navigating the landscape of a university has many challenges, since each of these groups has its own set of requirements. We view the development of a booking strategy as a two-step process: Development of a core mission for each venue. Creation of the policies to achieve those goals.
Facilities & event management 2016-2017 Booking Guide
Metamorphosis 6 meta-trends for evolving
venue design and operations By Kevin Lewis
he design and operation of sports venues is at a crossroads. Since 2001, energy codes have reduced energy targets by more than 50 percent, while technology has fundamentally changed the way we do business. To give one example, the ever-increasing quality of broadcast technology has led many fans to prefer watching games at home. In response, venues must deliver an exceptional fan experience that begins long before players take the field and extends far beyond the last play. Indeed, our long-established notions of venue design and operations are being challenged more than ever before. But compelling trends are emerging. Here are six meta-trends that we at Henderson Engineers believe will be integral in the design of future sports venues.
Totally Suite Experience. As previously mentioned, with the increasing quality of broadcast technology, more people are choosing to watch sporting events at home, leading to a decrease in overall attendance. We can, however, be inspired by trends in other areas of the entertainment industry. For example, “dinner and a movie” used to be standard entertainment, but dedicating three or four hours doesn’t fit the 21st-century lifestyle. The solution: combine the two — do dinner at the movies. For sports venues, this means offering an entertainment experience more exciting than what fans can get on TV. Instead of general seating, a fully interactive, catered experience like a suite may be required to attract patrons to a live event.
Improving the Fan Experience via HVAC. The next trend challenges the status quo on how air is delivered in arenas and outdoor stadiums. For outdoor venues especially, conditioning from above is extremely wasteful and cost-prohibitive. Much of the conditioned air doesn’t reach the fans. And when it does, its delivery is so flawed that it makes some spectators too cold, while others remain too hot. At the Golden 1 Center — home of the Sacramento Kings — Henderson provided lower bowl under-seat conditioning using a technology called positive displacement ventilation. It provides consistent, conditioned air right to the spectators. This dramatically improves the fan experience, while also improving operation costs. This technology is working so well that the facility can leave its giant aircraft hanger doors open even on a 90-degree day.
Entertainment Districts. Entertainment districts are the latest trend to explode in design. Bringing multiple uses into one district creates an alliance between teams, local businesses, the government and the general public. It makes a lot of sense from an economic development standpoint, but it also has one hidden advantage: the facilities in the district rarely ever operate at the same time. For example, when venues operate at full capacity — typically at nights or on weekends — office spaces are mostly dark. We can, therefore, develop a central plant or energy source to serve the entire district, providing both initial and energy cost savings.
Data Accessibility. Data access is incredibly important to fans. In fact, it is no longer a differentiator, but an expectation. Distributed antenna systems are being rolled out by the dozens, but just having access to the data may not be enough. Users also need technology that they can interact with at the event. Personal smartphones are a good start, but the future looks to have more interactive screens available to patrons.
Sustainable, Economical Operations. One thing we’ve learned is that optimized, sustainable buildings don’t stay that way for long. Like a piano, buildings have to be occasionally retuned to maintain performance. We finally have common software platforms that can identify issues and opportunities and make changes without user input. Granted, these changes are small, but they add up to the tune of 10 percent to 15 percent savings. An additional operations trend we often see in conjunction with this monitoringbased approach is cost-neutral capital upgrades. Buildings routinely need new equipment, but this method aims to establish an implementation plan over a handful of years that makes the CFO happy because he or she just has to move money from operations to the construction budget. These recently adopted and developing meta-trends are creating a new normal in our industry, one that seeks to meet regulatory, socioeconomic and cultural shifts. As with all new initiatives, the collaboration of many partners will be needed to ensure success.
Lighting Players vs. Lighting Pretenders. LEDs are taking over, but with limited information how do we separate those that can meet league and team requirements from those that can’t? In 2015, we launched an extensive research effort to evaluate and test multiple LED sports lighting products. It became apparent that there are a lot of variances. And, although we have a good grasp on what’s available today, the technology continues to evolve quickly. We expect to study this again very soon.
Kevin Lewis is the Sports Practice Director and a Senior Vice President at Henderson Engineers. A professional engineer and LEED AP with more than 16 years of experience, he is actively involved in the design and oversight of a wide range of sports facility projects ranging from collegiate to professional, including numerous high-profile arenas, stadiums and practice facilities nationwide. Recent projects include the Ford Center at The Star, the Inglewood NFL Stadium at Hollywood Park, and the Sacramento Kings’ Golden 1 Center. He can be reached at firstname.lastname@example.org.
Facilities & event management 2016-2017 Booking Guide
Complacency / Apathy A disturbing trend on the safety and security side of our industry By John Siehl, CFE
Remember, risk management can be as simple as riting on trends in the safety and covering an exposed extension cord or as complex security of venues presents a particular as recognizing suspicious behavior and taking the challenge. This area of the industry appropriate action (e.g., alerting the authorities changes daily, not only with the development or reacting to remove the threat). When was the of security products, but also in terms of new last time you updated your Emergency Response incidents. Recent tragedies in Oakland and Manual? Do you even have one? Is your staff Orlando, not to mention numerous active shooter trained in basic crowd management, helping to incidents, should make us more sensitive to our ensure efficient evacuation, if needed? Do your local collective responsibility as hosts of public events. first responders, the police and fire departments, I am going to delve into just one trend as know your facility? Have they trained within your I see it in the industry of the public venue walls? All of these questions lead to very simple manager and staff member. And, to be very actions you can take to help ensure the safety and frank, it scares me beyond any words I can write. security of the patrons in your venue. The trend: Complacency/Apathy! The first term In a recent conversation with Mark can be defined as an uncritical self-satisfaction, Herrera, the International while the second term indicates a lack of Association of Venue Managers concern or an unwillingness to be proactive. When (IAVM) Director of Education, it comes to safety and security incidents, we tend to iscuss your events he noted that a very effective think: “Not going to happen to me.” “Not going to from a risk-management risk management method is to happen here.” “What’s the worst that can happen?” hold events debriefing sessions. In the old days I, too, thought all of those things. perspective: What could At these sessions, spend time But the reality is that bad things do happen. The magnitude may vary, but we are all susceptible to have happened that would discussing the event from a riskmanagement perspective, asking incidents that in hindsight we should have taken have led to a dangerous questions such as “What could extra care to prevent. The hard truth is that too happened that would have many of us fall into a false sense of security with situation? What near miss have led to a dangerous situation?” events regularly happening without an incident, and did we escape, out “What near miss did we escape, all of our guests going home safely. As a result, we out of sheer luck?” Asking these become complacent and apathetic about our risk of sheer luck? questions of the staff, the workers management practices. What we must realize is that, out in the facility, can offer great as the management staff of public assembly venues, insight into the need for additional risk-management training. we have the inherent duty to be cautious and diligent. So we must Spending money is not always the answer; many times we have the take every measure possible to ensure the safety and security of information right in from of us, and our charge is to take the initiative the patrons that we invite into our facilities. to evaluate and train the staff in such a manner that the particular Duty of care is a basic premise of tort law. We are bound by situation does not happen in the future. All of the above falls under this legal obligation, which requires adherence to a standard of the duty to train and plan, accepting our responsibility to care for our reasonable care while performing acts that could foreseeably patrons. harm others — such as hosting people within a contained space for a live event. To put it succinctly, we know bad things happen, and we need to get out of our apathetic mode and proactively AN HONEST SELF-EVALUATION live to this legal standard. Accordingly, we need to seek the Without hesitation, can you say you have done everything you can information and training required for that adherence. as part of a facility management team to ensure that your guests, One resource is the Department of Homeland Security’s staff and workplace are all safe — as safe as you can possibly “Partnership Bulletin” (Dec. 14, 2016; email@example.com. make them? If not, it’s time to be bold. Let’s buck this trend of gov), which provides a variety of free tools and resources to enhance Complacency/Apathy and move to consideration, diligence and security for facilities and venues. The DHS encourages businesses, action, accepting our duty of care. organizations and communities to train to help ensure successful risk management. Applying the techniques in the bulletin in John Siehl, CFE is Vice President and Chief Operating Officer advance of an incident can help venues and their employees to at VenuWorks. He is a Past Chair of the IAVM, where he is proactively think about the role they play in the safety and security of currently on the Certification Board. Siehl has been an active their communities (www.dhs.gov/hometown-security). participant with the Academy for Venue Safety & Security (AVSS) since its inception, first as a student and subsequently joining the faculty. He also has been on the Board of Regents and TAKING ACTION faculty of the Venue Management School at Oglebay, WV. What can you do now to mitigate the threat of any risk?
Facilities & event management 2016-2017 Booking Guide
Managing Director Cobb Energy Performing Arts Centre, Atlanta, GA andie Aaron’s career in venue management includes performing arts centers, arenas, amphitheaters and convention centers. Prior to being appointed Managing Director for the Cobb Energy Performing Arts Centre in April 2016, Aaron served as Regional Booking Director, Regional General Manager and Regional Vice President with SMG, overseeing more than 12 venues in the Midwest and Southeast.
CEO Yerba Buena Center for the Arts, San Francisco, CA n her current position, Deborah Cullinan has distinguished herself by establishing partnerships between YBCA and organizations such as the Institute for the Future, Autodesk, and the San Francisco Planning Department. Prior to joining YBCA, she served as the Executive Director of San Francisco’s Intersection for the Arts. She is a co-founder of ArtsForum SF and co-chair of the San Francisco Arts Alliance.
Event Manager Durham Performing Arts Center, Raleigh-Durham, NC irginia native Jenny Fornoff came to the Durham Performing Arts Center in 2015. She previously worked at the American Dance Festival, supervising the International Choreographer’s Residency Program and the International Screendance Festival, and the John F. Kennedy Center for the Performing Arts. An up-and-coming young professional, Fornoff graduated from The College of William and Mary in 2011.
Women Theater and PAC Executives
President, CEO Straz Center for the Performing Arts, Tampa, FL hrough Judith Lisi’s leadership, the Straz Center has expanded its programming, established financial stability and met longrange goals. In 2002, she was honored with the Samuel J. L’ Hommedieu Presenter of the Year Award from the League of American Theatres and Producers. In 2008, she received the Patrick Hayes Award for Lifetime Achievement from the International Society for the Performing Arts.
Vice President of Operations Walton Arts Center/ Walton AMP, Fayetteville, AR endy Riggs has more than 38 years of experience in the performing arts field. She oversaw the $23 million expansion of the Walton Arts Center, completed in 2016. Prior to her current position, she managed several venue constructions and renovations including the Fabulous Fox Theatre in Atlanta, Walt Disney World, Tuscaloosa Amphitheater and Cobb Energy Centre.
Robyn L. Williams
Executive Director Portland’5 Centers for the Arts, Portland, OR obyn Williams, CFE, has worked in the public assembly facility management field for more than 30 years. In her current position she oversees the Arlene Schnitzer Concert Hall, Keller Auditorium, the Newmark, Winningstad and Brunish Theatres. A Past President of IAVM and Vice-chair of its Leadership Task Force, Williams presently serves on the IAVM Foundation Board of Trustees.
General Manager Ryman Auditorium Nashville, TN n addition to her GM position, Williams serves as VP, Concerts & Entertainment for the Opry Entertainment Group. Under her tenure, the Ryman has garnered multiple awards, most recently the SRO Venue of the Year presented by CMA in 2016. She also oversaw the Ryman’s multi-million dollar expansion project completed in 2015. Williams was selected as IEBA’s 2012 and 2015 Venue Executive of the Year.
Vice President & General Manager Fox Theatre, Atlanta, GA recipient of IAVM’s Ray W. Ward Award for her contributions to the Venue Management School, Adina Erwin has been an entertainment venue executive since 1993. In her current role, she has led the initiative to launch the Fox Theatre Institute, an outreach and consulting division. Adina previously served as the Director of the Times-Union Center for the Performing Arts in Jacksonville, FL.
Julia C. Levy
Executive Director Roundabout Theatre Company, New York, NY ulia C. Levy joined the Roundabout Theatre in 1990 as Director of Development. In her 25 years with the company, she has helped guide its growth from a small offBroadway company operating one theater to a leading not-for-profit institution with five theaters in the Broadway district. Prior to Roundabout, she held fundraising positions at the Boston Symphony Orchestra and Lincoln Center for the Performing Arts.
Maria Van Laanen
Executive Vice President Fox Cities Performing Arts Center, Appleton, WI ith more than 20 years of experience in arts management, Maria Van Laanen oversees the day-to-day operations of the Fox Cities Performing Arts Center. She is a member of the International Society for the Performing Arts and the IntraIndustry Committee and Legislative Council for the Broadway League. Van Laanen also serves on the board of directors for the Fox Cities Convention and Visitors Bureau.
Director of Booking and Event Operations Morris Performing Arts Center South Bend, IN enise Zigler, CFE considers herself “proud to continue to work in the facility I literally grew up in.” She began in 1979 as an usher at the then Morris Civic Auditorium, working in various roles until she become an Event Coordinator in 1995. In 2003, she was promoted to her current role. Zigler graduated from the PAFMS at Oglebay in 1999, and earned her CFE in 2016.
Facilities & Event Management 2016-2017 Booking Guide
KEVIN DONNELLY 204-926-5503 | KDONNELLY@TNSE.COM
32 ,000 Seat s
MGM Resorts International is more than a gaming resort company. IT IS A LEADING FORCE IN LIVE ENTERTAINMENT! T-MOBILE ARENA
T-Mobile Arena opened in April of 2016, becoming the first sports and entertainment centerpiece of Las Vegas. Hosts 100-150 events annually: • Home of the Golden Knights NHL team – 17,500 capacity • Basketball – 18,000 capacity • UFC®/Boxing – 20,000 capacity • Concerts – 20,000 capacity (center stage), 18,000 (end stage) • 50 Luxury Suites • 750 LED Screens • More than 2 dozen private loge boxes • Toshiba Plaza – a two-acre outdoor space – available for pre-and post-event functions
MGM GRAND GARDEN ARENA
The 16,800-seat iconic MGM Grand Garden Arena has played host to hundreds of events from spectacular concerts, championship fights, premier sports action and special events.
MANDALAY BAY EVENTS CENTER
This modern 12,000-seat sports and entertainment complex has hosted everything from massive headliners, to fights, to award shows.
Park Theater’s state-of-the-art technology is built to break boundaries and produce truly unforgettable experiences. • 5,300-seat theater with 14,000 sq. ft. of flexible configurations • 240’ x 50’ immersive, high-definition projection surface • On-stage 80’ x 40’ LED wall with 4K resolution
The Theater at MGM National Harbor is a 2,800-seat theater meeting the demand for a premiere venue in the Washington, D.C.-metro region and redefines entertainment in the area.
LAS VEGAS VILLAGE
Las Vegas Village is a 15-acre entertainment, sports and festival destination on the Las Vegas Strip accommodating up to 25,000 fans located across from Luxor and Mandalay Bay.
LAS VEGAS FESTIVAL GROUNDS
Las Vegas Festival Grounds is a multipurpose outdoor venue on the north end of the Las Vegas Strip, spanning 35-acres and accommodating up to 85,000 fans.
To book your event, contact Ivonne at firstname.lastname@example.org or 702-692-5313 • MGMResorts.com /mgmresorts
Published on Feb 15, 2017
Semi-annual publication for Booking Agents, Promoters,Talent Buyers, Special Event Planners, and Venue Management. Featured in this issue: I...