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Returns Management System- Generating Revenue from Returns The rapid growth of globalization and industrialization over the years challenges enterprises to cater to clients and markets across geographical boundaries within a short time frame. To meet such challenges, enterprises need to have a strong supply chain besides maximizing their productivity cycles and ensuring quality products that can bring in greater revenues. However, the changing market scenario and competitive business environment further challenges enterprises to manage the goods that are returned by the consumers and stacked away as unused or damaged products in the warehouses. The return of damaged, defective and unused goods being an absolute truth of every business, the competitive environment today demands for a proactive method to manage this in a cost-effective manner. Returns management can be defined as the management of all logistics operations related to the return of products from the user to the supplier for a cost-effective recovery while meeting all legal obligations”. An efficiently deployed returns management system can bring in increased profits. While enterprises still have to take steps to engage their distribution networks to manage the returns, the aggressively competitive market environment has paved the way for returns management to become a vital aspect of the supply chain solutions. The returns management system (RMS) works as a key ingredient for an economically sound reverse logistics function. Nevertheless, the quality of the system leaves a deep impact on the customers, cost of processing returns as well as the recovery rate. The leading service provider of supply chain solutions and reverse logistics offer the global enterprises world-class returns management systems that are designed to get their returns refurbished and back to the supply chain fast. The standard returns management system therefore includes : · · · · · · · ·

Detrashing and destruction of returned materials Warranty assessment on the basis of dates Test diagnostics and repair Software and firmware upgrades Refurbishment Repackaging Warehousing and Distribution Legally compliant disposal

A good returns management system is therefore one that is based on the main objective of increasing the value of returned products either with lower costs or higher profitability or a balance of both. However, while reselling of returned goods can help create a new supply chain, issues such as product identification , pricing, packaging, warranty concerns, traceability, brand management, environmental regulations and channel management tends to divert the attention to secondary product market. Nevertheless, partnering with leading providers specialized in retail fulfillment solutions will help enterprises gain from the innovative returns management system by overcoming the bottlenecks in the process and help them recycle the returned goods and generate revenue.

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Returns Management System- Generating Revenue from Returns