Page 1

Crimen Organizado en el Comercio (ORC) Estrategias para reducir incidencias. Nelson Harrah, ORC, GAP Inc.


Company Overview • Gap Inc. is one of the world's largest specialty retailers, with more than 3,100 stores and fiscal 2008 revenues of $14.5 billion.

• Gap Inc. offers clothing, accessories and personal care products for men, women, children and babies under the Gap, Banana Republic, Old Navy, Piperlime and Athleta brand names. • The Company also operates Gap Outlet stores and Banana Republic Factory Stores (BRFS).


Company Overview continued… • Gap Inc.’s $14.5 billion in FY 2008 sales consist of: North America Business $11.8B (81%) • Gap, Banana Republic, Old Navy & Outlet Stores in the U.S. and Canada

International Business $1.7B (12%) • Wholly-Owned, Franchise & Wholesale Online Business $1.0B (7%) • gap.com, bananarepublic.com, oldnavy.com, Piperlime & Athleta Gap Inc.’s Online & International businesses combined have increased by ~$500M from 2006 - 2008.


Company Overview continued… • As of 2Q 2009, Gap Inc. operates 3,145 wholly-owned stores encompassing 39.4 million square feet in 6 countries. United States Canada Japan United Kingdom France Ireland

2,632 188 143 140 40 2

Total

3,145

FY 2009 Store Guidance New Stores

Store Closures

Gap NA

about 10

about 60

BR NA

about 10

about 15

ON NA

about 5

about 20

International

about 25

about 5

• Additionally, the Company has 133 Gap and Banana Republic franchise stores in 17 countries as of 2Q 2009.


Merchandise Losses 45.0

$40.50

40.0 35.0 30.0

$33.20

$31.30

$33.60

$37.40

$34.80

$31.0

25.0 20.0 15.0 10.0 5.0 2001

2002

2003

2004

2005

2006

2007


Losses 40

(Results in billions)

35 30 25

2007 Shrinkage $34.8

20

Robbery $ .5

15

Larceny $5.8

10

Burglary $4.3

5 0

Auto Theft $7.9 Source: 1. University of Florida; National Retail Security Survey – Final Report 2007 2. FBI Uniform Crime Report 2007


ORC Survey Results • 85% of retailers surveyed reported being victims of ORC

Yes No


Lost Tax Revenue State

Lost Revenue

California

$228,155,000

Texas Florida Illinois New York Wisconsin Virginia

$153,750,000 $106,920,000 $77,062,000 $74,205,000 $31,500,000 $31,440,000

Source: Food Marketing Institute 2007


Gap Inc ORC Team • 24 Investigators • 12 major markets • SF, Los Angeles, San Diego, Las Vegas, Dallas, Houston, Chicago, Atlanta, Miami, NY, NJ and Boston • Mall operations & fences • Arrest 600 ORC suspects per year • Training to Law Enforcement


Professional Shoplifters “Boosters� Steal desirable product with the intent to resell

Fence

Fraudulent Refunds

eFencing

Pawn Shops, Flea Markets, Street corners, etc. 30% of retail value

Return merchandise to retail stores 100% + tax of retail value

Sell online through auction sites and other web pages 70% of retail value


3 Types of ORC • Transient Theft Rings • Habitual Offenders • Financial Crimes Artists


Transient Theft Rings • Well Recruited, Trained and Operate Nationally. • Work in Teams of 3-10 People. • Variety of Burglary Tools & Methods • Can Steal $50,000 a Day. • Sell Stolen Items to Fence for 20 Cents on the Dollar


Transient Theft Rings • • • • • •

Divided up Country 2000 Teams Operating Every Week Evasion Artists Heavily Funded for Bonds Puerto Rico DL’s and Intl. DL’s Most States are not Extraditing


Roles of a Transient Theft Ring • • • •

Director Lookout Booster Mule


Behaviors of Transient Theft Rings • • • • •

Stoic & Intense Work in Teams Utilize Blocking Techniques Study Stores From the Outside Behaviors as They Operate in and Outside of Malls


Communication Techniques • • • • •

Hand Signals Two Way Radios Nextels Marking Items to be Stolen Non Verbal Communication


Where They Steal In Stores • • • • •

They Want New Product Steal in First 25% of Sales Floor Steal Along Side Walls of Stores Stand Very Close to Fixtures They Distract Store Employees


Spotting Transient Theft Rings • These Actors Rarely Show Affection Towards Each Other. I.E. Holding Hands • Will Portray They Don’t Know Each Other • Lookouts Will Be Strategically Staged Outside of Target Stores • Look for People Sitting Alone in the Rear Area of Vehicles with the Ignition Off.


Counter Surveillance Techniques • • • • •

Doubling Back While Walking Dropping Keys Stopping at Kiosks Luring Surveillance Teams Into the Open Will Not Walk Directly to Vehicles


Intensity!


Tools of the Trade • • • • •

Booster Bags Booster Pants Booster Girdles EAS Removal Tools Case & Under Stock Keys


Identifying a Booster Bag • • • • • •

Reinforced Handles Four Handles Fold Marks Booster Bag Set Up People Overly Protective of Bags Move or Hide Bags When Security or PD is in Area


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


Tools of the Trade


EAS Jamming Device


EAS Jamming Device


Tools of the Trade


Identifying Booster Pants, Skirts and Girdles • Rubber Bands at Ankles • Overly Stuffed Pants, Dresses and Skirts • Hanging Garments in Front of Pants • Members Operate Similar to Booster Bag Teams • Members Walking Unusually Slow


Booster Pants


Booster Pants


Booster Pants


Booster Pants


Recoveries


Recoveries


Recoveries


Recoveries


Recoveries


Recoveries


Recoveries


Mall Arrest


Mall Arrest


Mall Arrest


Transporting Goods


Transporting Goods


Transporting Goods


Van Nuys Fence


Van Nuys Fence


Van Nuys Fence


Van Nuys Fence


Van Nuys Fence


NYC Fence


NYC Fence


NYC Fence


Amtrak Case


Amtrak Case


Amtrak Case


Amtrak Case


Amtrak Case


Hialeah Fence


Hialeah Fence


Hialeah Fence


Cabazon Fence


Cabazon Fence


Cabazon Fence


Skirt Boosters


Skirt Boosters


Skirt Boosters


Skirt Boosters


Eastern European Booster’s Residence


Booster Residence


Tools of the Trade


Habitual Offenders • Live Locally • Conduct a Variety of Theft and Fraud Crimes • Tend to be Aggressive • Often Retaliate Against Reporting Parties


Violent Habitual Offenders


Financial Crimes Artists • • • • •

Commit an Endless Variety of Scams Check and Credit Card Fraud Return Exchange Scams Counterfeit Receipts PLU Switching


Fraud Rings • • • • • •

Maintain Business Records Ret/Exchange Scams Counterfeit Receipts Massive Amounts of Receipts International DL’s Washed Receipts


Financial Crimes Tools & Indicators • • • • • •

Rolls of Retailer’s Receipt Tape Duplicate Receipts Counterfeit Checks and Credit Card’s Receipts Stapled Together Gift Cards with Receipts Attached Directions to Many Stores


Eastern European Fraud Artists


Fraud Rings


Fraud Rings


Fraud Rings


Fraud Rings


Fraud Rings


Fraud Rings


Fraud Rings


ID Theft


ORC Analytics


ICSC Mall Security ORC Training Video


What’s Next? • Competitive walls have come down • Cross company remote market support • Cross company ORC reporting • Mall security training & partnerships • Joint ORC Task Force • Asset seizures


Q&A

Crimen Organizaco  

Crimen Organizado antad

Read more
Read more
Similar to
Popular now
Just for you