WHOWE ARE MATTERS
• We are an Alliance of industry experts with proven track records, bringing a unique lens to Experiential Hospitality assets.
• We reflect our core values of integrity, transparency and accountability in all we do, at every step of the journey, without fail.
• Bringing depth, breadth, focus and commitment to implement the methods that allow you to realize your goals.
• Closing the gap between brand promises and brand deliverables, and actual guest experiences and engagement.
MICHELLE OLIVER Founder& CEO
§ 30 YEARS COACHING, PERSONAL DEVELOPMENT, TEAMS, AND CULTURE
§ MULTIPLE BUSINESS OWNER
§ GROWING PEOPLE TO GROW THE BUSINESSES THEY LOVE
§ AUTHOR & VLOGGER
§ COACH, TRAINER, AND INSIGHTFUL THOUGHT LEADER
RANDY HENDRICKSON Chief Strategist
RANDY HENDRICKSON Chief Strategist
§ INDUSTRY VETERAN, WITH NEARLY 30 YEARS OF EXPERIENCE
§ MANAGED OVER 70 PROPERTIES NATIONWIDE
§ BROKERAGE AND CONSULTING SOLUTIONS FOR RV PARKS, GLAMPING RESORTS, MARINAS AND HOTEL/
MOTEL PROPERTIES IN THE USA AND ABROAD
§ OVER $500M IN TRANSACTIONS, ACTIVE INVESTOR
§ 17 YEARS OF VOLUNTEER INDUSTRY BOARD SERVICE
OUR ALLIANCE PARTNERS
TRACK RECORD: FULLY REPOSITIONED ASSETS
Location: Southern California. Sites: 292
Summary: Property was boarded up and non-operational. Oversaw $5M CapEx budget for renovations. Installed The Horizon System © systems and procedures. Financial highlights: Went from zero income to $1.3M topline and $640k NOI in 16 months.
Location: Central California. Sites: 300+
Summary: Brought in to manage with new ownership. Oversaw $3.3M in CapEx projects while managing. Implemented The Horizon System ©.
Initial $1.3M topline and $510k NOI, current $2.8M topline and $1.5M NOI.
Location: Western North Carolina. Sites: 255
Summary: Brought in to manage with new ownership. Property was abandoned. Within 24 hours of arrival (boarded up, no utilities, no computers, no staff), we checked in our first guests with full computer systems and staffing in place. Went from zero income to $724k topline and $323k NOI in 12 months.
Location: Arizona. Sites: 355
Summary: Brought in to manage poorly performing park. Went from $1.2M topline and $455k NOI to $1.9M topline and $675k NOI in 24 months.
Location: Oregon. Sites: 178
Summary: Engaged management services six months prior to opening this new luxury RV resort. Our team implemented a 180-day startup plan that lead to near-market average occupancy during the first three months. Exceeded opening budget total revenue projections by 160% and Net Operating Income projection by 182%.
Location: Texas. Sites: 202
Summary: Engaged management services six months after the luxury RV resort opened. In our 16 months of management, YOY total income increased by 76%, with an increase in NOI by 522% (utilizing expense savings techniques coupled with significant increases in total income).
Disclaimer: Not all properties will experience these results – these are some of the more successful factual representations of actual properties for which we were engaged.
BE THE SOLUTION
Between Expitality and our affiliated Alliance Partners, we pledge to assemble the correct team for the mission.
All efforts will be coordinated by Expitality as the singular point of contact for all services engaged.
TOTAL PROJECT MANAGEMENT
Regular, candid conversations are essential to make sure the project is on track. We will coordinate regular review calls with all affected parties to review deliverables and project status at a schedule to be determined.
As the world literally steps outside the boxof traditionalhospitality to consciously integrate outdoor spacesandexperiences, we areexpanding furtherto actively engage the heart, mind, body andspirit of every guest, every time. After all, that's Experiential Hospitality at its core. Put differently, that's Expitality.
Everybody matters in the transformation and evolution of your business, and we are here to collaborate with you as part of your Success Team to realize the best possible outcomes.