Public Sector Solutions February 2019
Contents Introduction ................................................................................................ 03 The connected classroom ........................................................................... 05 Technology in Education ............................................................................. 08 BYOD an irresistible force in education ....................................................... 11 Technology in Education ............................................................................. 12 Cybercrime: a constant threat to central and local government ................... 20 Technology in Government ......................................................................... 22 Investing in AI is a key government strategy ............................................... 26 Technology in Government ......................................................................... 28 Technology and mental health .................................................................... 31 Technology in Healthcare ............................................................................ 32 Saving lives and costs with 3D printing ....................................................... 35 Technology in Healthcare ............................................................................ 36
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Welcome to our latest Public Sector Solutions guide According to Tech Nation’s 2018 report1 the technology sector is growing 2.6 times faster than the rest of the UK economy. The digital tech sector is worth nearly £184bn to the UK economy, up from £170bn in 2016. In the latest Autumn budget the Chancellor announced projects designed to stimulate the use of cutting-edge science and innovation with a new £50m per year fund to address the most pressing challenges in areas such as public health and cyber security. The fund will focus on joint programmes between government and industry and is scheduled to commence in 2021. Advanced technologies also received a boost with a further £1.6bn to fund the development of artificial intelligence, quantum computing and other initiatives. Both AI and quantum received investment in the previous budget so remain top of mind along with a further £200m investment into rural broadband to improve connections for the public no matter where they live. To further support research and development, the government also increased its Industrial Strategy Challenge Fund by £1.1bn with £121m earmarked to enhance the manufacturing industry using digitally enabled technologies including use of Virtual Reality and the Internet of Things. Another £115m was provided for the Digital Catapult2 project which specialises in three areas of advanced digital technology namely, Future Networks, Artificial Intelligence and Immersive, focused on the manufacturing and creative industries. Of course, the NHS received a welcome boost with £20.5bn budget over the next five years. Modern technological transformation remains a key driver for the health sector. Education was rewarded with a one-off £400m bonus, equivalent to £50,000 for each secondary school and £10,000 for every primary school in the country. This gesture, enabling schools to “buy the little extras they need”, received a mixed reception although it must be pointed out that education received £1.3bn in 2017 and is likely to receive more investment in the next round of spending reviews. The public sector remains a real opportunity for the channel, not just in supplying solutions but in introducing some of the new technologies that can help streamline processes, improve efficiency and increase productivity. Training in using equipment is also critical to ensure a better return on investment. With our scale of technologies, wide product portfolio, supply chain efficiency, service and technical expertise, Exertis is best placed to help resellers with a one stop solution that can meet the demands of the public sector. With over 400 brands in our portfolio, we have the products that can build a total end-to-end solution and technical experts across our categories that can support you, making it easy for you to leverage the benefits of buying from one source. Regards
Phil Brown Sales and Commercial Director 1 2
https://www.information-age.com/tech-nation-2018-report-uk-tech-faster-economy-123471982/ https://www.digicatapult.org.uk/our-story/
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The design of the C213 is conceived to be a future-proof education solution. Its robust and smart features provide efficient learning with easy on-site maintenance. It is military graded1 and is tough enough to withstand the daily rigour in the classroom or on field trips. The flip versatility allows the C213 to fit any situation plus its 4 viewing modes make reading, studying and group discussions easier. The touch display and the optional EMR pen2 also add another dimension for an enriching learning experience.
The connected classroom The traditional classroom has long gone. Blackboards, chalk and textbooks have been replaced by a range of technology products that have transformed the way teachers engage with their students. Technology has changed the way students learn - in and out of schools.
With interactive content like videos and collaborative tools, technology plays a crucial role in the flipped classroom. In an ideal world, everyone would have access to the same devices and the same connectivity whether at school or at home to create an efficient and seamless learning environment.
Firstly, children can learn anywhere. They aren’t tied to a classroom and provided there is a good wi-fi connection they can download any resource materials, upload their work to a designated area or work offline and sync their work later. Secondly, students now have far more access to information with the internet providing a wealth of opportunities to research topics. Thirdly, collaboration with fellow students, teachers and experts is much easier and feedback can be almost instantaneous. Lastly, the traditional means of imparting knowledge has been transformed into a multi-media experience with interactive boards, cloudbased tools, video conferencing and the use of VR and AR changing the way teachers and students engage.
Personal computing devices like tablets and notebooks, desktops and even smartphones are now commonplace in schools. Collaboration and engagement in the classroom require the right audio and visual setup to be delivered. Interactive boards and large format touchscreen displays enable teachers to project lessons to the entire classroom and for children to actively participate. Skype and the use of video conferencing have also enabled subject matter experts to be cost effectively introduced as part of the lesson. The ability to provide these types of educational enhancements require a robust, secure and connected infrastructure that can support the technology. Over the last few years, schools have improved their wi-fi services and most homes have broadband connectivity. There are several apps available that enable students to collaborate and communicate with their classmates and teachers. Combined with an interactive screen, everyone has the chance to be engaged in the lesson. Office 365 has several features that are useful here including OneNote and Skype. SharePoint or Dropbox can provide a means to host work and resources in one place and with YouTube, students and teachers have access to videos that can be available publicly or privately.
Of course, the use of ICT in the classroom has transformed the teaching and learning experience but it has also contributed to a completely different method of teacher and student engagement. The traditional model of teachers lecturing in class and students completing practice and homework on their own has undergone a radical change in some circles. Instead students are learning on their own and using the classroom as a place to discuss what they have learned. Technology has been the enabler of the concept known as the “flipped classroom”. As the name implies, the student researches a project or watches a video at home and the following day in class, the teacher can clarify anything that the students didn’t understand. Students can collaborate on what they have learned and spend more time one on one with the teacher where necessary. Ideally, the class activities enrich what the student has already covered at night and the daytime class can be more challenging with problem solving and practical analysis.
Furthermore, VR and AR will play an increasingly important part in lesson delivery providing a deeper, more immersive educational experience to the classroom, taking students on virtual field trips that would be impossible, in many cases, to replicate in real life. The connected classroom is here and technology has been the enabler.
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Technology in Education New and emerging technologies are both challenging and aiding traditional teaching methods. With tighter budgets, educational establishments are increasingly reliant on IT. Making the most of the technology deployed is crucial. Not only can Exertis help resellers provide the right solution but also the technical support across a broad spectrum of technology areas.
ASUS C213
Acer B118
Built tough. Built smart
Fostering excellence in education
The ASUS Chromebook C213 is an ideal education computer for every school IT manager, student, and teacher. With its classroom ruggedness, the ASUS Chromebook C213 is developed to meet the daily rigours and intense usage by students both inside and outside of the classroom.
Excel with a fully convertible laptop built to ace the tests of a demanding school day. Improving the classroom experience with smart features created to captivate and engage. The 360° hinge allows four usage modes, and the flexibility to work or play anywhere.
Part code S10157479
Part code: S10170828
Samsung Galaxy Tab A 10.1
Belkin BOOST UP Wireless Charging Pad
Versatile viewing
Charging with ultimate freedom Improve classroom and mobile productivity with the powerful Galaxy Tab A. View, create, and edit documents, and presentations with the preloaded Microsoft® Office® for Android™ apps, and access them from anywhere with Microsoft® OneDrive® cloud storage.
The Wireless Charging Pad offers charging with ultimate freedom - no cables and no delay. Faster than today’s 5W wireless chargers, the Boost Up Wireless Charging Pad is faster than many standard wired chargers on the market today.
Part code: S10187558
Part code: S10167433
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Eaton RX Series 42U SoundProof Rack
A10 Networks FlexPool
Class-leading sound reduction and cooling
A10’s subscription-based software consumption model
Eaton’s new RX Series soundproofed IT racks are an intelligent, quick, safe and secure way to house IT equipment within a noise sensitive environment.
Load balancing on demand for private, public and hybrid cloud services. Customers can simplify their operations with a single licence and deploy across their entire estate with all A10 licences included.
Part code: S10194273
Part code: TH-FP-1GBPS-ADV-1YR-BDL-CFW
Targus Universal USB-C DV4K Dock with Power
Kensington® SmartFit® Laptop Riser The professionals’ choice
Power your customers’ productivity Get the most out of any workstation with two ultra-highdef monitors via this USB-C Universal DV4K Docking Station which supports both DisplayPort™ and HDMI. Four USB 3.0 ports allow for workstation essentials like mouse and keyboard.
While your laptop sits on the riser at a personalised height, power a smartphone with a dedicated wireless charging pad that is always on. Simply set the smartphone on the pad and watch the device battery light up. Allows users to select their personal height setting using the included colour-coded fitting chart.
Part code: S1637TAR
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BYOD an irresistible force in education The popularity of Bring Your Own Device (BYOD) is hardly surprising. Children are exposed to technology even before they start education, such is the explosion of mobile devices in the home. Furthermore, technology is now an integral part of education as teachers make use of it to engage students and implement new ways of learning. Mobile devices have become central to the way the curriculum is delivered. The perfect scenario would be that every student has the same device at home and in the classroom. But it’s not a perfect world. Schools seemingly never have enough budget to take advantage of technology that is constantly bringing new opportunities to enhance education. VR would be a good example. So, allowing students to bring their own device is one way to spread a limited budget. For students, it has the advantage of using a device with which they are already familiar. One that they can use both at home and at school. For schools, it has a positive long term, economic benefit but it also comes with a cost – both financial and security. Initially at least, it can involve the school in extra work and cost for their IT department or outsourced partner. Ensuring the school networking infrastructure can handle the extra demand for the wifi services is crucial. An audit to test an educational establishment’s wireless capabilities and internet speeds is vital, otherwise the advantages are lost if students and teachers can’t get the access they need. Fast on-boarding, easy management but with security built-in to keep both students and criminals from accessing private and confidential data is also essential. BYOD has the
potential to expose a network to viruses and malware. Anti-virus, internal and external firewalls and virtual LANs will be required. Furthermore, as students are using these devices in multiple locations and outside of school, there will be a responsibility to ensure that the content being accessed on devices is appropriate and so the content controls and filters demanded under KCSiE will need to be adhered to. Adopting application controls and preventing unapproved files from executing and downloading will be key to security. Parents, teachers and students will need to be brought into a well-defined BYOD policy that sets out clear rules of engagement that everyone accepts. In addition, from a practical point of view, students will need to be able to charge and sync their devices whilst at school. Of course, BYOD presupposes that everyone has the means to do just that. Educational establishments will still need to offer some form of a loan scheme or a staggered payment option for those students unable to provide a suitable device. Equity is one of the more difficult challenges of a BYOD scheme. If 1-1 device access isn’t available from the school, then BYOD has major benefits as the need to use these devices both in class and at home is considerable, enabling students to research, work at their own pace and even take more care of the equipment itself. In many respects, BYOD is an irresistible force that can benefit everyone. Indeed, resellers have the opportunity to assist and service educational establishments with their mobile device management solutions, ensure their networking infrastructure is fit for purpose, provide security solutions and generally monitor and maintain their systems. Of course, Exertis is well placed to help with its end-to-end technology proposition for education.
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Technology in Education According to government statistics, UK schools spend more than £900m a year on education technology. Technology has become part of many aspects of everyday life and education is no exception. From classrooms to ICT suites, lecture halls to libraries, Exertis can help resellers with the right solution and technical support across a broad spectrum of technology areas.
Aver C20i Charging Cart
Swann 4K Ultra HD Security System
Cool and compact
Capturing crime has never been easier
The AVer C20i is specially designed for small to medium-sized classrooms, featuring a compact design and AVer’s famous intelligent charging technology. Its 20-bay capacity perfectly meets the needs of low-key teaching styles in small classes while accommodating large device sizes.
Get amazing detail with Swann’s 4K Ultra HD ‘all-singing, alldancing’ CCTV systems. Their True Detect™ thermal-sensing technology identifies movement from large, warm objects, and zooms in closer with unprecedented clarity to essential evidence such as licence plates and facial features.
Call for more information
Part code: S10205132
Ruckus SPoT: Location Analytics
Epson Workforce DS-360W
Smart Positioning Technology (SPoT™) generating location data
Portable scanner with Wi-Fi and battery
SPoT generates operationally significant data that helps businesses build an in-depth understanding of their venue and improve overall efficiency. Deployed on top of Ruckus WLANs, Ruckus SPoT has flexible deployment options, doesn’t require any additional hardware, and has unlimited scalability in the cloud.
It’s easy to scan anywhere with the fastest portable business scanner on the market, thanks to a built-in battery and wireless connectivity. It can even be charged up on the go via USB. Scans to mobiles, tablets and computers.
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Part code: EPSWFDS360W
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Acer S1286H The ideal solution for an education establishment
Targus Dome Protection Work-in Sleeve Innovative work-in sleeve
The S1286H is an XGA short throw projector ideal for a teaching and learning environment. Equipped with eco-friendly functionality and flexible installation options, the S1286H presents the ideal solution for an education establishment.
Innovative Work-in Sleeve that protects hardware. Elasticated corners hold the hardware in place without affecting use. New Dome Protection that offers greater side impact protection to Chromebooks.
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The power to engage
CTOUCH Laser Nova 86�
Asus VivoBook E201
A touch screen that makes learning fun
The best learning companion
The Laser Nova is a state-of-the-art touch screen specifically designed to prepare students for the world of tomorrow. A digital touch screen that combines futureproof interactive technology with the greatest ease of use. For teachers and students alike.
ASUS VivoBook E201 is the ideal learning platform for enthusiastic young minds. Powered by the latest Intel processors and pre-loaded with Windows 10. The VivoBook E201 features rubber-lined edges and corners that help protect it against bumps and knocks, inside and outside of the classroom.
Part code: S10202470
Part code: S10167433
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Now even more memorable The Galaxy Tab A Grey 10.1 comes with an additional 128GB memory card.
Samsung Galaxy Tab A 10.1 Bring your A-game to work every day The Galaxy Tab A 10.1 provides an affordable way to enable businesses to work more effectively. With a light, slim and sleek design housing impressive processing power and a large, detail-packed display, the Tab A 10.1 is perfect for mobile workers and professionals who need to stay connected to their business wherever work takes them.
A better business vision
A better way to do business
Enjoy content come to life on the Tab A’s high-resolution Enjoy content come to life on the Tab A’s super high-resolution 10.1” display – perfect for business presentations, viewing web content and working on documents. The Anti-Glare feature reduces eye-strain too, by automatically adjusting the screen’s brightness in low-light conditions. Plus, there’s an 8MP camera on board with Full HD recording, so users can take and display images and video in stunning detail, or use the tablet with scanning/QR code apps to retrieve product details, check stock or confirm deliveries.
SideSync sends smartphone notifications, including texts, emails and social updates, straight to user’s tablet – perfect for staying up to date while they’re in meetings. The quick reply feature lets them respond right away and keep track of incoming notifications in dashboard mode.
A better business design
The Galaxy Tab A 10.1 features 32GB of internal storage and the option of adding up to 200GB of additional storage via MicroSD*.
With a slim, lightweight and elegant design, the Galaxy Tab A 10.1 is perfect for the professional work environment, as well as for work on the move. Plus, with a long-lasting battery users can work well beyond the business day – one full charge gives them up to 12 hours of video playback. The tablet features Viewing Mode or Touch Mode too, so they can perfectly position it to best suit the task at hand.
The Multi Window feature is also useful when users are working on multiple tasks. Use it to quickly position and switch between documents with minimal fuss.
The Galaxy Tab A goes grey!
Plus, buy the Galaxy Tab A 10.1 Grey Edition and we’ll also give you a complimentary 128GB MicroSD card, so you can store even more of your work files and documents on the tablet. *External memory may be used to store media (photos, video and music files) but not applications. Purchase of additional memory required.
Case study
ASUS Chromebooks Tring school An outdated and costly IT system faced Hertfordshire’s Tring secondary school with a looming crisis. How could it futureproof the teaching and learning of its 1,500 pupils and 180 staff? The answer was a radical double switch: first to a new operating system, and then to a whole school one-to-one scheme using Chromebooks – from ASUS. How ASUS Chromebooks took Tring School by storm Using Tring School’s old computing suites had become a chore - whether it was the endless trooping in and out of rooms you had to pre-book well in advance to guarantee lesson space; the nagging fear of a double booking; or lack of enough machines to go round as some always seemed under repair. Worse still, the school’s existing PCs were increasingly unable to meet the demands and expectations of quick-witted, Internetsavvy pupils used to the fast pace of modern technology.
Growing problem of IT finance Costs were mounting. Not only were in-house repairs taking up precious hours of school technical staff, but with finances tight, replacing PCs every three to five years was eating into the school budget when much more affordable alternatives were becoming available.
Storage was a problem, too. Increasing amounts of memory-hungry course materials, storing pupils’ work and the legal need to keep a school-leaver’s work on record for a set period were squeezing the school’s existing system. There was no physical space to build more computer suites, and notebook trolleys were underused - they charged up devices slowly and needed considerable maintenance.
Space, storage, cost? Tring had to change “It was time for change” says Tring School’s Director of Learning, Chris Lickfold. “In 2014 we started looking at how we could better bring the outside world into class and extend how our students research.” Space, storage, cost, ease of use . . . they were all key factors that pushed the school towards Google Apps for Education (GAfE), including Google Classroom. GAfE is a free and increasingly popular set of teaching
and learning tools that works on any device and is cloud-based; this makes it a different platform to Microsoft, although schools adopting GAfE can still use their Microsoft devices and access email other than Gmail.
First move: Google Education Apps One year on Tring migrated to Gmail, working within the Google domain. It was still using its existing technology but budgets were tightening. The school took the plunge and took around 200 Chromebook laptops on trial from various manufacturers, including ASUS, a company based just a few miles away. The devices were made available in trolleys around the school for both students and teachers to try out in lessons. Why Chromebooks? The school found they were much cheaper than PCs, portable, and used Chrome OS, Google’s operating system - rather than Windows 10 or Mac OS X - which allows them to link seamlessly with Google Apps. The laptops operated via a Wi-Fi
asked; she also attended our launch and answered parents’ questions. ASUS is a very local company so we’ve forged a close relationship with them.” The school opted for two ASUS models – the C202 specifically made more robust and thus clunkier for education, priced at £184; and the C201, a more slimline, trendy-looking version at £149.
One-to-one scheme roll-out That winter term (2016) the students in year 10 were the first to receive Chromebooks in a one-to-one scheme being rolled out across the school over the next few terms. Parental take-up has reached well over 95%, and anyone who does not buy a machine picks up a school-owned device before class in the morning, returning it at the end of the day. In fact, ASUS put Tring in touch with other schools that ran one-to-one schemes. “We understand their pains and successes,” says its Business Development Manager, Jackie Stevenson. “We are hands on; we supported the school at all its parent evenings and showed them our whole product range. Budgets are tight so price has been really key.”
Schools maintain ASUS devices onsite
Internet connection, with most applications and documents stored in the Cloud.
voluntary scheme to finance much of the new kit.
Second move: Chromebooks
“At first we looked at each model’s screen size and robustness – a student actually tested the screens by trying to break them,” says Lickfold. “We wanted to know if our students were damaging them. Did the keyboards suffer from ‘swapped keys’? Did students actually want to use them?” In the past the school had tried cost-effective devices that were seen as so ‘uncool’ that some students refused to be seen with them.
The school realised more than one student user could work on a document at the same time. Chromebooks could be ready to operate within eight seconds; meaning no disruption in lessons, battery charges lasted up to 13 hours, and students could carry on using them ‘seamlessly’ at home. “We were comparing £500 for a PC against £149 for a Chromebook,” says Lickfold. Use of the devices also opened up previously unheard of teaching spaces. “We could teach lessons in places like the dining hall – we’d never had the facilities or kit to do so before!” In trials, the laptops were tested to the limit to ensure they withstood intense student use, and to convince parents that it was worth buying the Chromebooks outright and thus taking part in the school’s radical but
Final move: ASUS pick of the pack ASUS came out on top. “Their Chromebooks were more reliable than the others, many of which had faults we neither expected nor got adequate support to repair.” “The ASUS service was very good: every time we’ve dealt with them they’ve been really helpful,” says Lickfold. “Their account manager has come over whenever we’ve
The fact the school could maintain the laptops itself was also important, says Stevenson. “We’ve specifically built them for easy repair on-site – just undo four screws at the back. Spares are readily available so if you bust a screen, you’re not looking at buying a whole new unit.” She says ASUS understands schools cannot be without the devices, so if there is a problem the school can’t fix, the company offers a ‘next business day’ service. For Tring, the Chromebooks have proved a seamless fit. “As soon as you ask students to do something, the laptops are open and working in seconds!” says Chris Lickfold. “They don’t have to wait ages for updates and logging on to Windows. We can also engage students a lot more, especially boys when they have a device in front of them.” “With its overall impact on teaching and learning, the ASUS Chromebook was for us the obvious way to go.”
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Cybercrime: a constant threat to central and local government The public sector isn’t immune to cyberattacks. Indeed, the WannaCry incident with the NHS is a great example of the havoc these can cause. Governments both local and central are also under pressure. With both making more public services available digitally, reinforcing and reviewing current cyber security arrangements remains a key priority. Not just for government but also for the partners with whom they collaborate. Councils have already invested in a range of measures to protect their systems and the data they hold from potential attack but they are still potential victims. Three-quarters of councils fell victim to cybercrime last year, according to a report from a leading security vendor. Worryingly, a third of councils said their current technology could not protect them against zero-day threats, with the same number saying suspicious traffic could not be identified and removed. According to the report, Cyber security: Threats and opportunities across local government, legacy systems were making it difficult to integrate new systems and applications. The top three concerns for local councils when it comes to a potential cyberattack were: the loss of sensitive data (53%), financial repercussions (53%) and the expected impact on service delivery (41%).
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No wonder that minimising cybersecurity risks remains top of mind for councils. Recognising this, the Local Government Association has been given £1.5m from the Cabinet’s Office National Cyber Security programme to conduct a “stock take” of local authorities’ existing cyber security arrangements. Since the Autumn, councils have been able to bid for grant funding to undertake an agreed activity or piece of work which will improve their cyber security, based on the findings from the stocktake and enable them to share and implement best practice. However, last year there was some good news from the National Cyber Security Council reported in the Loc Gov website highlighting a decline in phishing attacks and scam mails from bogus @gov.uk accounts. On average 4.5m malicious e-mails per month were blocked from reaching users. There were more than 1m security scans and 7m security tests carried out on public sector websites. Central Government is equally vulnerable. At the beginning of last year, the Information Commissioner’s website along with others run by the UK government were infected by malicious code designed to generate cryptocurrency. It forced the ICO to take down its website. The surge in bitcoin value proved to be another opportunity for criminals to make money. In June 2018, the UK government published a set of security standards that all its departments and their suppliers are expected to comply with as a minimum. However, the measures are set
to increase over time in order to address new threats or classes of vulnerabilities and to incorporate the use of new Active Cyber Defence measures according to the ‘Minimum Cybersecurity Standard’₁ document. Whilst these measures pertain to government, they could equally apply and be adopted by the private sector.
(7) Highly privileged accounts should not be vulnerable to common cyberattacks.
The measures follow a similar approach to GDPR where the emphasis is on mandating outcomes rather than recommending specific solutions, although certain requirements are required such as implementing TLS 1.2 encryption standards for email. The standards comprise ten sections covering five categories.
(9) Departments shall have a defined, planned and tested response to cyber security incidents that impact sensitive information or key operational services
Identify (1) Departments shall put in place appropriate cyber security governance processes. (2) Departments shall identify and catalogue sensitive information they hold. (3) Departments shall identify and catalogue the key operational services they provide. (4) The need for users to access sensitive information or key operational services shall be understood and continually managed.
Protect (5) Access to sensitive information and key operational services shall only be provided to identified, authenticated and authorised users or systems. (6) Systems which handle sensitive information or key operational services shall be protected from exploitation of known vulnerabilities.
Detect (8) Departments shall take steps to detect common cyberattacks.
Respond
Recover (10) Departments shall have well defined and tested processes in place to ensure the continuity of key operational services in the event of failure or compromise. Both local and central government will need to ensure they have measures in place that: secure personal data via encryption and pseudonymisation; provide adequate firewalls and scanning services; apply government’s cyber security guidance, e.g. 10 Steps to Cyber Security or Cyber Essentials; introduce training for their workforce and elected members and carry out health checks, penetration test and cyber resilience exercises to test their systems and processes, e.g. Web Check – a website configuration and vulnerability scanning service, developed with a number of public sector organisations including councils. This is free to use and available to all public sector organisations. In addition, with GDPR, they will need to ensure that any outsourced suppliers also comply with the legislation. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_ data/file/567242/national_cyber_security_strategy_2016.pdf
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Technology in Government The UK Government is committed to providing a world-class digital infrastructure, tackling cybercrime and digitising government services. Tackling legacy IT systems whilst adopting new emerging technologies will be key. Exertis is your best coalition partner to ensure you have the right solutions and expertise to take advantage of these opportunities.
Epson Workforce DS-410 A4 Business Scanner
Dell Latitude 5490 Work flexibly on the go
Great productivity at a competitive price The DS-410 has a robust build to handle everything office life can throw at it. It has automatic feed mode for fast and simple scanning, while a 50-sheet automatic document feeder makes it easy to scan large piles of documents.
The world’s most secure, most manageable and most reliable business-class laptop with outstanding support for your endusers. The ultimate 14” productivity tool, designed for better security, manageability and reliability. Built with a versatile design and essential business features.
Part code: S10171380
Partcode: S10222882
Allied Telesis UMC Series Gigabit USB Media Converter
Targus Universal USB-C DV4K Dock with Power
Presenting their fast Ethernet Converter
Connect any device, anywhere
The Allied Telesis UMC2000/SC Gigabit mini media converter is small and flexible, with a multi-mode SC fibre connector to convert USB (-A or -C) to 1000SX/SC. It is also TAA compliant.
Get the most out of any workstation with two ultra-highdef monitors via this USB-C Universal DV4K Docking Station which supports both DisplayPort™ and HDMI. Four USB 3.0 ports allow for workstation essentials. It keeps laptops and productivity humming all day long.
Part code: AT-UMC2000/SC
Part code: S10180267
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Huawei P20 Pro
Samsung Galaxy Note8
Experience the power of AI
Galaxy Note8 and S Pen: A powerful partnership
AI on the P20 Pro learns your usage pattern and starts applying it on a day to day basis. Your customers can switch to silent when reaching the office, switch on Bluetooth at home or close background apps every few hours.
With the S Pen, users can record their thoughts in an instant by jotting them down on the Galaxy Note8’s Infinity Display and pinning them to the Always On Display to edit whenever they like plus they don’t even need to unlock the screen.
Part code: S10190508
Part code: S10170308
Belkin QODE Slim Style Keyboard Case
Dell Latitude 12 Rugged Tablet
Ultra-thin and incredibly light
Perfect for blue light services
The Belkin QODE Slim Style Keyboard Case is ultra-thin and lightweight, yet strong enough to offer a solid work surface. With a totally revamped typing experience, it takes tablet productivity to a whole new level. Plus the incredibly minimalist design provides maximum protection without adding bulk.
Engineered and tested to excel in the most extreme work environments and situations the Dell Latitude 12 Rugged Tablet is built to work anywhere your customer does.
Part code: BELF5L179EABLK
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Investing in AI is a key government strategy Artificial Intelligence (AI) remains a hot topic and a significant opportunity for the UK economy. Already around 20% of British firms have deployed AI in practical applications according to research by IBM and the Confederation of British Industry. No wonder then that it is also of interest to the public sector as it presents a budget strapped, central and local government with opportunities to provide a better service for customers in a wide range of areas. Whilst most publicity has been around robots, driverless cars and virtual assistants, AI has the ability to enable actions to be taken quicker and more efficiently than technologies or people-based processes. Indeed, AI refers to computers simulating human capabilities and performing tasks that people typically do, using technologies such as cognitive computing, predictive analysis, process automation and machine learning. Hence, much has been written about how this might affect people’s jobs in the future. A forecast by PwC suggested that as many as 30% of human jobs could be affected by the early 2030s as more manual labour jobs will be undertaken by robots and automated systems. Equally it could open up new jobs or change a job role. For example, in customer service, it has the potential to free agents from
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repetitive tasks whilst enabling them to provide a more influential role in assisting customers in more productive areas. The UK government has been quick to realise the potential recently announcing a £1bn investment in AI earlier this year. This comprises £300m in new government spending, a further £300m in private investment together with the £400m state funding which was previously announced. “The UK must be at the forefront of emerging technologies, pushing boundaries and harnessing innovation to change people’s lives for the better,” Matt Hancock, then secretary of state for Digital, Culture, Media and Sport, said. “Artificial intelligence is at the centre of our plans to make the UK the best place in the world to start and grow a digital business. We have a great track record and are home to some of the world’s biggest names in AI like Deepmind, Swiftkey and Babylon, but there is so much more we can do.” In comparison, Emmanuel Macron, the French government president, announced a few weeks earlier that it would plough £1.3bn into AI research over the next four years. Since then, 25 European countries have signed a Declaration of Co-operation on the most important issues raised by AI. However European investment is somewhat dwarfed by the US and specifically China which unveiled a plan to become
the world leader in AI and create an industry worth $150bn to its economy by 2030. The UK package is backed by 50 leading tech firms with undisclosed commitments from Microsoft, IBM and Facebook and includes a number of foreign investments. Amongst those are: the Japanese venture capital firm Global Brain opening its first European HQ in the UK and investing £35m in UK deeptech start-ups; and Canadian venture capital firm Chrysalix, establishing a European HQ in the UK and investing up to £110m in AI and robotics. Other private sector developments include the University of Cambridge opening a new £10m AI supercomputer and making its infrastructure available to businesses, and the Alan Turing Institute and Rolls-Royce jointly running AI-related research projects. The UK’s AI sector deal also provides £20m earmarked for the services industry to get the most out of AI, funding for the training of 8,000 specialist computer science teachers to ensure every secondary school has a fully qualified computer science teacher and government funding to create 1,000 AI PhDs by 2025. The government will also spend £9m on the previously announced Centre for Data Ethics and Innovation which will advise industry and government on deploying data-driven technology that also protects consumers. Trust in AI will play a key role in its acceptance by the public.
Naturally there is on-going speculation as to how the market will grow. Gartner predicts that the business value of artificial intelligence will rise 70% this year to $1.2t and reach $3.9t by the end of 2022. IDC predicts that the market for AI systems will nearly quadruple over the next few years reaching $46bn in 2020 with virtual customer services seeing the fastest initial growth. So what type of uses of AI can be expected. Consumers will certainly help drive demand. Customers expect quick and efficient answers to questions and chatbots are increasingly common. They can answer frequently asked questions and help deal with some support issues freeing up time for a customer service agent to handle more complex tasks. Similarly, AI could assist the public sector employees in a number of tedious administrative tasks. It can also be used to predict, manage and maintain critical equipment. AI traffic systems have been developed in the US to reduce commute time. AI is being used for facial recognition by SenseTime, the world’s most valued AI start-up which provides state surveillance in China, processing vast amounts of data across the nation’s CCTV cameras. There are also opportunities in military, defence and intelligence sectors. What’s certainly clear is that with cloud services, the IoT, machine learning algorithms and data analytics, AI is set to have an increasing influence on everyday life.
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Technology in Government Technology has become an integral part of the government sector. With £1.9bn being invested in tackling cyber security, and the government’s ongoing digital transformation strategy, Exertis’ broad technology portfolio means resellers have the right partner in this key and changing area of the public sector.
Epson EB-2042 XGA Projector
Samsung FL!P
Quality. Clarity. Visibility
The ultimate in professional presentation and collaboration tools
Capture everyone’s attention with this bright and high-quality projector that can produce an impressive 300-inch display. With a powerful 4,400 lumens of brightness and 3LCD technology, it can overcome ambient light in any location.
Introducing the Samsung Flip, an interactive display that drives more productive and efficient collaboration without the hassle. With the Samsung Flip, meetings can take place anywhere and at any time, with all vital elements included.
Part code: S10193830
Part code: S10192315
Samsung QM75F
Fujitsu Lifebook A357
The next generation of UHD picture quality
The perfect balance for everyday use
With stunning 4K UHD quality the QM-F Series commercial displays provide high pixel density, fine detail and exceptional stopping power. All with multi-screen support and reliable 24/7 continuous use to meet around the clock operating requirements.
The Fujitsu Lifebook A357 is solid and reliable with an anti-glare display for comfortable viewing, even outdoors. Complete daily tasks at home or in the office or watch media on a TV with HDMI. Charge mobile devices, even in off-mode with the Anytime USB Charger.
Part code: SAMQM75F
Part code: S10154919
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Prolabs NBase-T SFP
Targus Privacy Screen
A high performance integrated duplex data link
Protect your customers’ on-screen data
The NBase-T Copper SFP+ module provides the ability to increase throughput on existing links by up to 5x. The module has been specially designed for the increasing need for high speed communications.
Targus Privacy Screen ensures the user can work comfortably with confidential information anywhere by narrowing the viewing angle on the device so on-screen data can only be seen clearly from directly in front of it.
Part code: SFP-NBASE-T-T
Part code: S1384TAR
ESET End Point Security
D-LINK DCS-6010L
Comprehensive anti-malware, with web filter, firewall and Botnet protection
360° fisheye cloud camera
ESET Endpoint Security leverages a multi-layered approach that utilises multiple technologies in dynamic equilibrium to constantly balance performance, detection and false positives enabling organisations to protect against multiple threats.
The DCS-6010L 2-Megapixel Panoramic Wireless Cloud Camera is a mydlink™-enabled IP Surveillance camera built with a fisheye lens and a 2 megapixel sensor, making it ideal for monitoring large areas with a single camera.
Part code: S10193111
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However, if technology has created a problem, it could well be an effective route to help patients in a number of positive ways from connecting with a therapist (real or an avatar) to diagnostics and tracking moods, symptoms and treatment. Already, there is a plethora of apps designed to manage and monitor patients with specific conditions including anxiety, schizophrenia and depression. Others include help with post-traumatic stress disorder, eating disorders and addiction whilst some focus on improving memory, coping and thinking skills. Apps that detect mental health issues are also being explored. These will require the patient to provide data that monitors behaviours such as impulsive shopping sprees, ignoring texts from friends and families that can relate to anxiety and depression. Whilst most apps are yet to have received the backing from healthcare experts due to the lack of sufficient clinical trials, they offer the benefits of convenience, anonymity and cost savings.
Technology and mental health According to the World Health Organisation, some 300m people suffer from depression and a further 260m struggle with anxiety disorders. The Mental Health Foundation maintains that one in four people1 will experience mental health problems at some point in their life, costing the UK economy an estimated £28bn as well as a strain on an already under pressure health service. Furthermore, there is strong evidence from an Offcom report that we are increasingly reliant on smartphones and tablets, checking devices habitually and in some cases obsessively. Whilst social media isn’t the reason for a 70% increase in the rates of anxiety and depression in the past 25 years, it is certainly affecting a younger generation at an early age. Indeed, a recent study by the Royal Society of Public Health2 maintained that the moods of 11-25 year olds revealed that Instagram made seven in ten feel worse about body image, half of 14-24 year olds said Instagram and Facebook heightened feelings of anxiety, while two-thirds reported that Facebook made cyber-bullying worse. Progress is being made by some of these platform owners to monitor inappropriate behaviour, track down harmful and abusive comments and provide tools to reduce the time spent on apps but it’s too early to say if that will have a significant impact.
Some people prefer to access support digitally rather than in person. Digital technologies present opportunities to provide greater access to mental health support including specialist care, in a flexible way that fits with a person’s preferences and commitments such as work and caring responsibilities. On-line or mobile therapy are also possible solutions for patients who can’t find a local mental health practitioner with appointments or sessions by video. Perhaps the one area of technology that is gaining traction in the area of mental health is virtual reality (VR). The National Institute of Health Research (NIHR) has been awarded £4m to enable state-of-the-art psychological therapy to be delivered via virtual reality (VR) in the NHS, in a project that brings together a team of NHS trusts, universities, a mental health charity and other institutions. VR has already proved to be successful in treating anxiety disorders particularly phobias, social anxiety, PTSD and helping patients with dementia. Indeed, Exertis has worked with an SMB reseller, ImmersiCare, to provide groundbreaking implementation of virtual reality into the daily lives of patients living with dementia for its customer Quantum Care Homes, using it as a therapeutic engagement activity. Some VR led treatments have proved to be more effective and longer lasting than face to face therapy with their immersive qualities. Patients can experience simulations that are virtually impossible to re-create in a clinical environment. Future developments could lead to VR being delivered in the home without the need of a trained therapist providing treatment for a greater number of people at a reduced cost. A recent trial has also taken place using a computer-generated avatar instead of a therapist for treatment for people with a fear of heights. Whilst technology may have created some issues, the benefits of what it can bring to overcoming mental health problems are growing steadily. Sources and Acknowledgements: ₁https://www.mentalhealth.org.uk/sites/default/files/fundamental-facts-15.pdf ₂https://www.rsph.org.uk/our-work/campaigns/status-of-mind.html
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Technology in Healthcare New and smarter use of health technology is one way to help a sector constantly under pressure for funding. Exertis is at the forefront of emerging technologies and is your perfect partner for providing pain free solutions for the healthcare sector. Our experienced team, wide portfolio and specialist services can help you build a healthy proposition that delivers expertise and value for your clients.
LG LED-backlit LCD flat panel display Get the big picture with LG
NEC MultiSync® C Series displays Compelling communications 24/7
The SM5KD Series, webOS signage, allows for customised apps that are easy to create using LG’s Software Development Kit. The built-in Wi-Fi and SoC reduce the total cost of ownership and simplify installation, allowing users to manage content more conveniently.
MultiSync® C Series display with a powerful integrated MediaPlayer, images and video media file formats can be processed perfectly for more compelling communications 24/7, so patients are kept up to date effectively throughout their visit.
Part code: S10163399
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Peerless DS-VW775 Supreme Video Wall Mount
Audica Micro Series - speaker Small, stylish and as good as it gets
Get the right angle Peerless-AV’s Supreme Full Service Video Wall Mount raises the bar of excellence with an enhanced feature set centred on ease of installation and display alignment. Manoeuvre displays to suit needs and level of impact whilst keeping space tidy with a slick cable management system.
Audica have designed the smallest possible loudspeakers to give high quality over a wide audio band so that, no matter where in the room, the sound from the main loudspeakers remains coherent and pleasing.
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A10 Networks Harmony Controller
Prolabs NBase-T SFP
Agile management and analytics
A high performance integrated duplex data link
The A10 Harmony Controller is built on microservices and container technologies to deliver a true multitenant and highly scalable controller architecture that delivers real-time, per-application analytics and centralised management of secure application services across physical data centres.
The NBase-T Copper SFP+ module provides the ability to increase throughput on existing links by up to 5x. The module has been specially designed for the increasing need for high speed communications that require either 2.5 or 5 gigabit Ethernet over existing Cat 5/5e/6 cabling.
Part code: HC-SAAS-1YR-1-BDL
Part code: SFP-NBASE-T-T
Samsung 34” CH890 Ultrawide Curved Monitor
Toshiba Tecra A30 Stay agile. Stay productive
Improved clarity and more details The CH890 is designed to accommodate the natural curvature of the human eye, providing comfort and a compelling experience when viewing screen content. Protecting customers’ eyes with the Samsung Flicker-Free technology and eye protection mode.
Small enough to carry with ease, but packed full of features that will help your customers get more done. The ultramobile, ultra-secure PC makes users more productive when they’re on the move.
Part code: S10166195
Part code: S10210172
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Saving lives and costs with 3D printing If there is one sector that could benefit from cost savings, it’s surely in healthcare. Technology in the form of 3D printing is already having a positive impact. The dental 3D printing market is perhaps the most mature with high speed desktop printers delivering an accurate and smooth surface finish for crowns and orthodontic models which can be created on site. According to an industry Arc 2017 report, dental implants account for 34% of the revenue generated in 3D printing. But there are major opportunities as widespread as personalised prosthetics, bioprinting and tissue engineering, and pharmacology. Indeed, the uses cases are increasing on a regular basis as health practitioners embrace the technology. With 3D printing, practitioners can provide highly customised products and treatment with much better accuracy. Casts enable doctors to create more comfortable, custom-fitted devices and implants that are less likely to be rejected by the body. 3D modelling can provide surgeons with a precise physical model of the impacted area of the patient’s body before operating, helping them to better plan for the operation, reduce the time taken for the surgery and, with the increased accuracy, improve the success rate for the patient. By providing an accurate replica of organs
and body parts, doctors gain an insight that isn’t easily replicated by any form of medical diagnostics. In pharmacology, 3D printing has provided a new level of precision for the design and manufacture of pills that can house several drugs, all with different release times. These can be a welcome solution for patients that need to take several pills for a variety of ailments. Of course, there are still barriers to be overcome. It takes time for the regulatory authorities to approve 3D printed products and the relatively high cost of 3D printers is an issue. However, there are clear examples of where the use of 3D printing has significantly reduced costs in other areas. Growth prospects for 3D printing are very strong. According to the Guardian, the technology is expected to be worth no less than $1.3bn by 2021. Gartner estimates that 35% of surgeries for prosthetics and implants will be performed with 3D printing by 2019. 3D printing certainly has the potential for greater efficiency and cost savings for the health sector. For that reason alone, it’s a technology that should be embraced and on the radar of resellers that sell into this sector. Sources & Acknowledgements: Forbes, Raconteur, TechCrunch, Gartner, The Guardian, Accenture
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Technology in Healthcare Technology is considered to be the driving force behind improvement in healthcare. Better and more accessible treatment, improved care and efficiency, technology assisted surgery, telehealth services and mobile technologies all play a part in the healthcare system. Exertis is well placed to help in many of these areas.
Samsung Gear VR
Samsung Galaxy Watch
Wear with ease and comfort
Engineered to endure
Bring virtual reality to life with the Samsung Gear VR’s Super AMOLED display and use seamlessly with the Galaxy smartphone. As one of the few VR headsets untethered to a controller, the Gear VR is designed to implement a simplified seamless VR experience for patients.
Brave the elements with the Galaxy Watch. Its 5ATM* water resistance and MIL-810G military standard durability allow your customers to go wherever, whenever.
Part code: S10148883
Part code: S10219179
Honor Band 4
BackBeat Go
21 days on a single charge
Immersive audio experience
Thanks to the high-performance and low-power-consumption processors, the Honor Band 4 Running can last up to 21 days under standby mode and 2 weeks with regular use. Battery life of 40-hours when tested and used continuously under Foot mode.
Users will lose themselves in the rich sound of the BackBeat GO 600 series of wireless headphones, an immersive, overthe-ear audio experience that lasts for up to 18 hours on a single charge.
Part code: S10226160
Part code: S10193480
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Nintendo Switch
Just Dance 2019
Freedom to have fun. Wherever. Whenever
Dance anywhere, anytime
The Switch has motion sensitive controllers and can be turned into a portable system in a snap, for total gameplay flexibility.
Just Dance 2019 gets people moving. Experience choreographies created with the help of kids’ development experts to encourage healthy movement in Kids Mode!
Part code: 2500146
Part code: S10208355
Huawei Band 2 Pro
Brother HL-L5100DN Mono Laser Printer
A coach on your wrist
The ideal print partner HUAWEI Band 2 Pro doesn’t just provide comprehensive and accurate workout data records (heartbeat, pace, movement distance, speed, and direction) but integrates a professional motion analysis algorithm to help users exercise in a thoroughly scientific way.
This ultra reliable device offers fast print speeds and excellent paper handling options. You can also reduce your print spend with optional high-yield toner cartridges making this machine the ideal for a fast paced environment.
Part code: S10169618
Part code: BROHLL5100DN
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