Table of Contents
Learn how vacation clubs work and what sets Exclusive Resorts apart from other travel options.
Save wisely, spend joyously. Here we discuss the value and key emotional and economic advantages of Club Membership when compared with second home ownership or stays in luxury hotels and traditional villa rentals.
It's more than a club—it's a community. We're proud of the company we keep. Learn more about our Members and VIP Benefit partners.
The Service Factor
At Exclusive Resorts, we pride ourselves on our relationship-based service. Learn how our team makes sure your vacation is perfect so you can focus on what matters most—time with loved ones.
Our ever-evolving Portfolio of 420+ luxury residences and curated experiences always has something to satisfy your otherwise insatiable love of travel.
A Letter from the CEO Travel has always been a welcomed escape. It is a way to unplug and reconnect with the ones I love. It is a chance to transform, regain inspiration, and slow down so I can focus on what matters most—time spent with family and friends. For nearly two decades, Exclusive Resorts has delivered more than 290,000 lifechanging vacations to our Club Members. And while many travelers are now realizing the importance of close-knit communities, wellbeing, safety, and time with loved ones, these values have—and will always be—the cornerstone of the Club. Now more than ever, we understand the importance of family and the creation of memories and shared experiences. While we navigate a new era, we recognize the importance of time away—it’s more than a luxury, it is a necessity. Vacations gift us the chance to rejuvenate and recharge with the ones we love, allowing us to gain fresh perspectives and become better leaders, parents, and partners upon return. And, as we return to travel, Exclusive Resorts is a worry-free, safe sanctuary for your family. Your wellness and safety are always top of mind, no matter where you choose to roam. Our service teams know our Club Members well. From your dedicated Vacation Ambassador to the tenured on-site Concierges and in-destination staff, we assure every need is anticipated and fulfilled—each trip is designed specifically for you, down to the smallest of details. Through Exclusive Resorts, Club Members have access to distinctive travel opportunities, insights from fellow esteemed Members, and to hundreds of multi-million-dollar residences in coveted, worldwide destinations. Our Members are a unique tribe of successful, discerning, and adventurous global citizens with shared passions and values. They turn to Exclusive Resorts to maximize their time spent with loved ones on incredible vacations. From experiences to partnerships, travel tales, and more, in these pages you’ll discover what makes Exclusive Resorts not only different from the rest, but stand out in a class of its own. Exclusive Resorts Members travel with peace of mind knowing they will be taken care of at every turn because they are more than just a traveler—they are family. I hope to welcome you to the Club as you embark upon this journey with us. Travel well, travel far, and travel often.
JAMES HENDERSON Chief Executive Officer
â€” REAL DEL MAR, MEXICO
â€” TUSCANY, ITALY
Introduction There are so many choices in luxury travel today—hotel stays, villa rentals, timeshares, ownership of a vacation home (or homes), vacation club membership, or any combination of the above. Within these pages, you’ll learn why Exclusive Resorts is a decidedly different—and better—way to vacation.
Vacation was once a simple concept. Over the last decade, its meaning has become more complex due to serious disruptions in the travel industry. Though such sites as Airbnb® and HomeAway™ have made booking as simple as a swipe and a click, the onset of virtual travel agents has taken the personal touch out of vacation planning. We never will. The core of Exclusive Resorts is the Member experience in both quality of service and the vacations we provide. Our relationship-based service model ensures an excellent level of care for our Members by knowing them well. Each has a dedicated Vacation Ambassador and an on-site Concierge, wherever they choose to travel, for planning and carrying out their individualized vacations to detail. The more our Member families travel, often finding a few favorite destinations, the closer bond they build with their service team, who become like family themselves. We also provide Members privileged access to the world’s most luxurious amenities in renowned resorts, coveted neighborhoods, and even the remote, still-wild corners of our planet. Our Vacation Collection features more than 400 extraordinary residences and vetted experiences around the globe for endless exploration. And, as Club Membership grants transparent, predictable pricing for travel anywhere within our Portfolio, we provide an incomparable experience which encourages Member families to make travel a tradition. We've organized this guide to reflect our pillars of distinction—our Club Member community, relationship-based service, unrivaled Portfolio of residences and experiences, and the comfort of certainty you'll have traveling as part of the Club. Most importantly, we hope to show you how Exclusive Resorts makes it easier for you to take time together by taking vacations.
— OPPOSITE (CLOCKWISE): REAL DEL MAR, MEXICO; THE BAHAMAS: ON YOUR OWN PRIVATE YACHT; BEAVER CREEK, CO, UGANDA AND RWANDA: TRACKING THE GREAT APES; TUSCANY, ITALY; NEW YORK CITY, NY
â€” KOHALA COAST, HI
Value The concept of a vacation club was first introduced in 1998 as an alternative to fractionals, luxury hotels, second home ownership, and traditional villa rentals. Vacation club membership operates similarly to an exclusive country club. For a one-time initiation fee, members gain access to a private portfolio of luxury homesâ€”owned or operated by the club through long-term lease agreements. Many offer different membership products, pricing options, destinations, styles of residences and service levels.
How We Compare Exclusive Resorts is a Members-only, private vacation club. Only Club Members have access to our Portfolio of 400+ luxury residences and experiences. And, as Club residences are not subject to peak season pricing, each Member vacation is predictably priced. With the Club, Members choose between a short- or long-term Membership, which includes their first year of travel (up to 20 Plan Days). For every year following, Members select the number of days to suit their family’s needs—15 to 30 Plan Days per year—paying a set rate per Plan Day. The Club gives Members the flexibility to travel where and when they want with the comfort of certainty that each vacation will consistently exceed their every expectation, unlike competing residential travel options.
exclusive resorts vs. fractionals Fractionals, (a.k.a. private residence club or timeshare) affiliated with luxury hotel brands or independently managed, allow owners to buy between 1/12 to 1/4 of a share of one property—often two- to three-bedroom condominiums paired with hotel-style services and access. The owner may then use that property during select timeframes for a set number of days each year, typically between 4-12 weeks. Occasionally, owners trade weeks for use in other destinations through the management company or independent exchanges, and in most cases, have to pay a portion of the annual management fees and maintenance (relative to the percent of ownership). Exclusive Resorts offers Members full access to its extensive Portfolio of residences, any time of year. No trading required. Our predictable pricing model also ensures no-surprises vacationing for one all-inclusive price whenever they choose to travel.
— OPPOSITE (CLOCKWISE): ABACO, BAHAMAS; WHISTLER, BRITISH COLUMBIA; NEW YORK CITY, NY; LAKE TAHOE, CA.
exclusive resorts vs. villa rentals In this structure, sharing economy platforms—like Homeaway®, Vrbo®, and Airbnb®— provide vacation rentals around the world, from cabins and condos to villas and urban apartments. Homeowners pay a subscription fee to list their accommodation on the company’s site and appear in search results. However, what you see isn’t always what you get. The platforms often don't vet each property for size, quality, or resort access, and cannot guarantee the quality of service as local hosts differ in their understanding of upscale hospitality. Pricing for traditional villa rentals is also variable and can spike depending on seasonality and demand. In most cases, security deposits, variable cleaning costs, and any additional amenity fees come as a surprise, along with a pricy villa fee for luxury accommodations. The Club’s global Portfolio of residences and Experiences are vetted for quality from location to interior detail, all managed by the Exclusive Resorts team or in partnership with equally vetted accommodations providers. Our service is consistent across the Portfolio, with Exclusive Resorts on-site Concierges in every destination to make each stay incredible. As always, our predictable pricing is not season-dependent and ensures our Members know what’s on the bottom line well before their departure date.
— OPPOSITE: SEA ISLAND, GA
exclusive resorts vs. hotels and resorts Luxury hotel rooms offer convenience with expansive layouts, concierge service, possible resort access, and prime locations for easy transport to popular sites and sightseeing. This convenience comes at a price, with peak season hotel rates from $3,000 to $10,000 per night. And, without shared communal areas, larger families and traveling couples are relegated to the lobby for everyone to spend time together. Exclusive Resorts Club Members use vacations as a time to be with their loved ones, made easy with spacious communal areas in multi-bed and bathroom residences that are either right in the city center or mere minutes outside of it. Our relationship-based service model ensures that you are treated as more than a guest, but as a member of the Exclusive Resorts family. On-site Concierges prioritize your familyâ€™s needs, whether that be restaurant reservations, board games, groceries, or ski rentals. We consider convenience as integral to our standard of excellence and offer the Exclusive Resorts experience at one predictable rate, whatever the season . 1
â€” OPPOSITE (CLOCKWISE): WHISTLER, BRITISH COLUMBIA; LOS CABOS, MEXICO; GRAND CAYMAN, CAYMAN ISLANDS; DEER VALLEY, UT
Holiday travel requires the purchase of a Priority Holiday Reservation. Some Experiences and destinations may require additional fees.
I was a big believer in owning a second or even third home, so joining Exclusive Resorts was really against the grain for me. But the more I looked into the Club, I realized you get the best of both worlds. Home ownership comes with challenges. With Exclusive Resorts, you have your own team of people actively managing the properties so you don’t have to. — TOM B., MEMBER SINCE 2014
exclusive resorts vs. second home ownership A second home was once seen as the ultimate luxury—a place to unwind at the beach, the lake, or in the mountains. Weekends envisioned spent sipping wine by the outdoor firepit or hosting backyard dinner parties are quickly replaced by tending to the lawn, fixing the faucet, and cleaning the guest rooms—everyday stresses take over what was supposed to be a getaway. That and the constant pressure to justify the expense of a mortgage, upkeep, insurance, and taxes—often in excess of $75,000 per year —make second home ownership the furthest thing from a vacation. 1
An Exclusive Resorts Membership makes the world your second home . Membership flexibility allows you to explore new destinations and enjoy your residence's many amenities and services—from grocery shopping to resort access—without the responsibilities of home ownership wherever you go. The one-time Membership Initiation Fee is also often less than a single home’s down payment, providing access to any of our more than 380 residences around the world. SM
SherpaReport, A Guide For Prospective Members, 2017. Annual costs expressed as a 2.5% value of a $3M home. The full spreadsheet along with the assumptions and calculation details is available at https://www.sherpareport.com/destination-clubs/dc-to-2nd-home.html.
the exclusive resorts blueprint Exclusive Resorts promises to show you a whole new way of vacationing. While there are other companies who claim to offer similar products, and more traditional luxury resort and villa rental options exist in the marketplace, we know we are different. And better. Anchored by a proven business model and a tenured, world-class management team, the Club forges strong relationships with world-class hotels, resorts, and local experience operators to provide the best of the industry to our Members. Since its inception, Exclusive has purchased hundreds of millions in real estate—growing from dozens of Members to thousands, a few homes to hundreds, and from a startup to a significant company with more than $100 million in annual dues revenue. We believe there is tremendous value in experience. Our Board of Directors and Management Team are comprised of industry leaders like majority owner (and Club Member) Steve Case, cofounder of AOL, co-chairman Philippe Bourguignon, former chairman and CEO of Euro Disney, and Chief Financial Officer Robert Parsons, former CFO of Host Marriott Corporation. James Henderson, Chief Executive Officer, is a proven leader. Having previously served as President of Commercial Operations at XOJET and VistaJet, and Ferretti Group President & Chief Executive Officer of the Americas, he brings a strong background in general management, commercial operations, and business transformation to the Club. With strategic partnerships, Portfolio growth, and an elevated Member experience, we are carrying out his vision to further cement Exclusive Resorts as the world's premier private vacation club.
Over the past decade, countless competitors have come and gone, but none can match the unique experience of an Exclusive Resorts vacation. The Club’s focus on creating personal connections with its Members and ensuring every vacation is exactly to their liking is not replicated elsewhere. Exclusive Resorts truly cares about delivering a tailored travel experience supported by an innovative platform that makes planning a vacation seamless." — STEVE CASE, CO-CHAIRMAN AND MAJORITY OWNER
— OPPOSITE: LAGUNA BEACH, CA
the comf ort of certainty Exclusive Resorts Memberships make vacationing simple, reliable, and flexible. With our predictable pricing structure, Members are freed from the seemingly endless process of cost comparison, knowing each vacation will be incredible and cost-effective. The Club's expansive Portfolio allows Members to explore new destinations and return to their favorites. And, as we hold every residence, experience, and employee to the Club's standard of excellence, Members travel with the certainty that wherever they choose to go,
â€” OPPOSITE (CLOCKWISE): TURKS & CAICOS; SEA ISLAND, GA; KAUA'I, HI; NEVIS, WEST INDIES
When you join the Club, you are committing to vacation. By renewing their Plan Days annually, Members make a financial and emotional commitment to traveling with their friends and families between 15 and 30 days per year. On average, our Members take six vacations a year ranging from multi-generational trips to quick weekend getaways. For them, it’s no longer about finding the time—it’s about investing in and maximizing time together. Your dedicated Vacation Ambassador and on-site Concierge, daily housekeeping, and more are all included in Club Membership. Our streamlined Membership plans remove the variable seasonal price-per-night associated with hotels and traditional villa rentals. Predictably priced Plan Days and the added value of Club Promotions (2-for-1 and 3-for-2 travel specials for off-season travel) ensure our Members are comfortable with The Club’s value proposition year-round. We understand becoming a Member of Exclusive Resorts means far more than merely purchasing a Membership—it’s a long-term commitment. With expertly-vetted residences, top-tier service, and personalized planning, vacationing with us is simple and surprise-free— your decision to join will immeasurably enhance your leisure time and your life.
For us, Exclusive Resorts has been a life-changer. We have gone to places we would have never seen or even known about, met fellow Members on our trips, and worked with the people at Exclusive Resorts, who have just been exceptional.” — MARK H., MEMBER SINCE 2003
— OPPOSITE: REAL DEL MAR, MEXICO
â€” SONOMA, CA
Community With a selective Membership of approximately 4,000, we not only know each of our Members personally, but they know each other. Being a part of this community creates an overall enhanced Club Member experience, as many Members have traded travel insights on our online forum, mingled at Member events, and become lifelong friends.
AVERAGE NUMBER OF YEARS MEMBERS HAVE BEEN IN THE CLUB
HAVE UPGRADED SINCE JOINING
HAVE CHILDREN AGES 0-18
ARE BUSINESS OWNERS O R C-L E V E L E X E C U T I V E S
meet our members We follow a model of sustainable growth, only inviting approximately 100 Members each year, to maintain the quality of our offerings and Membership experience. As part of a community of like-minded travelers who value upscale and unforgettable travel, you can trust that your fellow Members will share your vacation expectations— further ensuring a consistent, quality experience. While this is certainly an attractive quality for family travel, many of our Members have found lifelong friendships through the Club. Be it on one of our group trips or our Members-only online forum, our Members can share their Club experiences, establish a tradition of travel together, or simply have the comfort of knowing who’s staying next door.
— OPPOSITE (CLOCKWISE): REAL DEL MAR, MEXICO; SEA ISLAND, GA; AROUND THE WORLD BY PRIVATE JET; MONTANA: PAWS UP FAMILY RANCH
c lu b pa r t n e r s a n d v i p b e n e f i t s The Club’s partner network will make you feel like a VIP even when you’re not traveling with Exclusive Resorts. You’ll enjoy unique benefits and status with major luxury and lifestyle brands, bringing added value to your Membership that would otherwise take years of loyalty to achieve. Think premium upgrades on car rentals and commercial airlines and discounts ranging from luggage delivery to travel insurance. A few notable benefits providing added value to your Club Membership include:
A Selection of the Club's Partnerships ABERCROMBIE & KENT ALL ROADS NORTH AUBERGE RESORTS & HOTELS BARTON & GRAY MARINERS CLUB BLADE BLACK TIE SKI RENTALS THE EDEN CLUB
AIRMED Members enjoy discounted rates with AirMed International, the premier U.S.-based air ambulance service, and the preferred medical evacuation partner for leading organizations including the Mayo Clinic. With the most experienced air medical crews in the industry, AirMed offers unparalleled medical care and bedside-to-bedside transportation on a worldwide basis. AVIS CHAIRMAN’S CLUB Exclusive Resorts Members have the opportunity for complimentary enrollment in the invitation-only Avis Chairman’s Club (typically reserved for CEO’s of Fortune 500 companies). Members enjoy guaranteed availability, preferred pricing, valet return, complimentary car upgrades, and a dedicated 24/7 reservations line.
INSPIRATO LIFE FORCE LUGGAGE FORWARD MONTICELLO MOTOR CLUB REGAL WINGS PRIVATE MEDICAL SAVOYA
NATIONAL GEOGRAPHIC National Geographic, an industry leader in expedition travel, is the preferred provider of the Club’s Experience Collection. With hundreds of expeditions on all seven continents, they offer unique trips for travelers with a broad spectrum of interests. With a history of exploration spanning 132 years, National Geographic provides Club Members incredible and enriching experiences.
SHIP SKIS SHIP STICKS SKI BUTLERS TRAVEL INSURED INTERNATIONAL WYNN LAS VEGAS
SENTIENT JET With Sentient Jet, Club Members gain access to private flights featuring all-inclusive fixed rates, guaranteed availability starting at 10 hours’ notice, seamless booking, jet card hours that never expire, complimentary flight time, and bonus Exclusive Resorts Plan Days.
— OPPOSITE: MONTICELLO MOTOR CLUB
member spotlight CATHERINE & WARREN G. MEMBERS SINCE 2004 CHICAGO, IL
Has Exclusive Resorts changed the way you travel? cg:
We really love the Experience Collection. We spent a long weekend on Fogo Island in Newfoundland through the Club. Fogo Island isn’t a place I ever would’ve dreamed of going on my own. It was very difficult to get to and very remote, but it was fantastic and Exclusive Resorts took care of all of the logistics. And if our Ambassador hadn’t suggested it, we never would’ve thought about visiting. We’re willing to take more risks because we know we can trust the Club to always deliver a fantastic trip.
How has the Club evolved with your family? wg:
In the beginning, our kids were in grade school so we went to the residences, mostly ski and warm weather destinations. Now, my wife and I take a lot more experiential trips and our boys have started to use the residences. I think the next stage is for us to have grandchildren.
Tell us about one of your most memorable Club vacations. cg:
My husband and I have lived and traveled all over the world. The trip we took to Burgundy blew everything else we’ve ever done out of the water. It was just amazing. The trip was intimate, the boat was beautiful, and we enjoyed great food and wine as we traveled the scenic countryside.
How does Exclusive Resorts help you prioritize time with family? wg:
For me, family is the number one most important thing, and our vacations are the most important thing to us. Exclusive Resorts makes vacation easy, because they make it diverse and exciting and the kids love it so much. Exclusive Resorts takes our better times, which are vacations, and makes them our best lifetime memories.
new york city , ny
The Service Factor The luxury travel space is more competitive than ever. Though technology seems to have taken the lead, the Club's foundation remains its personalized, best-in-class service. We treat technology as a tool rather than a substitution for human connection. Our Members may have joined for our unmatched Portfolio of residences and travel experiences, but it is the relationships they forge with our dedicated service teams which make the Club their second home.
Service is an integral part and differentiator for the Club. Delivering consistently high levels of luxury service to Members and flawlessly executing thousands of reservations require an expertise that isn't developed overnight. Superior procedures take years to develop and perfect. For this reason, while most luxury vacation clubs provide pre-trip planning and concierge services, the quality and consistency of these experiences can vary widely depending on the service model, in-destination infrastructure, and residences themselves. Since its inception, Exclusive Resorts has flawlessly executed more than 290,000 vacations while delivering consistently high levels of service, resulting in an overall satisfaction score. To do this, Exclusive Resorts retains more than 350 service professionals ranging from Denverbased Vacation Ambassadors to on-site Concierge teams, creating a seamless connection between planning and vacationing, for an overall effortless experience. We remain one of the only vacation clubs with this service infrastructure—ensuring a consistently incredible experience wherever you travel with us. Members are not just another guest on a list, they are part of our family. The Club's relationshipbased service approach solidifies our position as both market leader and innovator. We establish a connection with each Member to learn and anticipate their needs and go beyond extraordinary to make every one of their Club vacations unforgettable.
One of our Members was planning a return trip to Tuscany—it had been almost 35 years since his last trip as a student. He asked if I could help him find his host family, whom he hadn't spoken with since. Knowing how important this moment would be, I found the family and set up a reunion for them to reconnect after so many years apart.” — CHIARA, ON-SITE CONCIERGE, TUSCANY
— OPPOSITE: PENINSULA PAPAGAYO, COSTA RICA
One of the reasons we’ve stayed at Exclusive Resorts as long as we have is our Vacation Ambassador, Sarah. She knows our family and friends, what we like and what we don’t. She helps us every step of the way, and anticipates things we don’t, going out of her way to make sure we’re as comfortable as we can be.” — CATHERINE G, MEMBER SINCE 2004
t h e va c a t i o n a m b a s s a d o r We match each Exclusive Resorts Member with a dedicated Vacation Ambassador. This person is unique and integral to the Exclusive Resorts experience—part consultant, caretaker, and coach. Their role goes beyond travel planning, they anticipate the needs of their Members—and their family, friends, and colleagues—and create vacations that are as effortless as they are incredible. The Club currently employs more than 50 Vacation Ambassadors from its headquarters in Denver, Colorado—20% of whom have worked at Exclusive Resorts since its inception in 2002. After completing more than 200 hours of training on the Portfolio and Membership specifics, each Vacation Ambassador is given no more than 85 Member families. We intentionally maintain this ratio to ensure they have the time to personally connect with each Member while being easily accessible, available for calls, texts, emails, and in-person meetings. As your family continues to grow and evolve—from young children to multi-generational travelers—so does the Ambassador/Member relationship. Our Member Profiles allow each Ambassador to keep track of your favorite meals, preferred timing for housekeeping services, hobbies, birthdays, anniversaries, and how you take your coffee. This singular source contributes to the consistency and quality of personalized service, wherever you travel in our Portfolio and helps our Vacation Ambassadors make each of your vacations better than the last.
Exclusive Resorts remains one of the only companies in the luxury vacation club space operating residentialstyle communities and utilizing their own dedicated staff, including an experienced Residence Manager and Concierge team. These decicated Concierges are located on-site and available to Members in all Club destinations of our Residence Collection alongside a team of housekeepers, personal chefs, spa therapists, and more1. Outside of ensuring every vacation is effortless and customized just for you, our on-site experts oversee the Club’s continued investment in Portfolio upgrades and maintenance. Every year, the Club spends approximately $5 million on capital improvements from furniture and fixture updates to installing more energy-efficient technology.
MEMBER POST-TRIP SATISFACTION IN 2019
AVERAGE NUMBER OF HOMES ASSIGNED TO INDIVIDUAL CONCIERGES
NUMBER OF TRAINING HOURS REQUIRED TO BECOME A VACATION AMBASSADOR
When you travel with Exclusive Resorts, your dedicated Concierge tends to your every need, from pre-stocking the fridge to arranging hard-to-score restaurant reservations. They’ll also work closely with your Vacation Ambassador to create an individualized itinerary for each Club vacation. By carefully vetting every recommended experience, our on-site teams ensure each outing meets the Club’s exacting standards.
NUMBER OF VACATION AMBASSADORS
— OPPOSITE (CLOCKWISE): LOS CABOS, MEXICO; TURKS & CAICOS, KAUA'I, HI; SONOMA, CA
Spa and personal chef services are not included in Membership. Certain services and amenities require additional fees.
the platinum rule Jay Wong, Executive Vice President of Member Experience, discusses the Club’s evolution of service and why practicing the Platinum Rule is the only way to exceed expectations.
What is the Platinum Rule? The Platinum Rule is a principle that builds off of the Golden Rule, which states we should treat others how you want to be treated. The Platinum Rule takes this to the next level by challenging our team to treat others the way they want to be treated. Within hospitality, this nuance makes all the difference in terms of how we consistently raise our level of service above any other player in our space.
How does Exclusive deliver on this service promise? Understanding all of our Members’ needs and preferences is essential to how we make every experience unique, personal, and better with every vacation. Our relationship-based service model gives us an unprecedented opportunity to show every one of our Members we know them like no other provider—and to act on that knowledge with personalized service that elevates beyond extraordinary.
Many travel brands and luxury hotels provide great service. How is Exclusive Resorts different? While others in the luxury travel space do a great job with service, what they lack is proactivity and anticipation. In most instances, you’re a stranger who purchased a room. With the Club, we know every Member who vacations with us, as well as their families and friends. You have to join Exclusive Resorts, and it’s a big deal when you do, because it’s a shared commitment. Our Members instill a high level of trust in us to make their vacations exceptional. In turn, we commit to providing the highest level of service imaginable to them, 365 days a year.
Vacation Ambassadors to join them for a master sushi-making class, sit with their family for an entire afternoon meeting their new grandchildren, or to spend the day skiing together. Our Member Experience team becomes a part of the vacation itself. The very nature of Club Membership allows us to build and cultivate truly personal relationships with each Member. Through interactions with their dedicated Vacation Ambassador and on-site Concierges, we get to know their preferences, when they celebrate anniversaries and birthdays, and how they enjoyed their last vacation. We leverage this knowledge to give tailored recommendations before and during each stay—something other hospitality providers simply cannot do. Another differentiator is that our relationships are truly personal. I can’t think of another company whose Concierges or service providers get invited to join their customers’ vacations. It’s not uncommon for our Members to invite their on-site Concierge or Vacation Ambassadors to join them for a master sushi-making class, sit with their family for an entire afternoon meeting their new grandchildren, or to spend the day skiing together. Our Member Experience team becomes a part of the vacation itself.
How has the Club elevated its service to the Platinum level? Our relationships with our Members grant us insight into their preferences and experiences, allowing our unified team to make every vacation seamless and incredible every time. This begins on day one. We first welcome a new Member with an orientation call, not from a random representative but the family’s dedicated Ambassador. Our Ambassadors invest themselves in their Members’ vacationing experience from the moment they join on every vacation. Our Ambassadors will tell you absolutely everything about the Club and what we offer, but it’s foundational to us knowing who you are and how you vacation, which helps us improve the way you spend your limited time off. From there, the Ambassador will book your first vacation and then work with the destination on-site Concierge to ensure your stay is personal to you. Once Members arrive at their destination, the on-site Concierge activates those key preferences to provide a heightened experience, perfecting every detail. This happens for every vacation, each one better than the last, for a lifetime of truly incredible travel.
How do you get to know your Members so well? The platinum level of service begins on day one. When a new Member joins the Club, we welcome them on a detailed orientation call with their dedicated Vacation Ambassador, who they will be working with throughout their Membership. The Vacation Ambassador gets to know who you are and how you vacation so we can personalize and cater every trip to your individual preferences. They will tell you everything you need to know about Exclusive and get your first set of trips booked. From there, your Vacation Ambassador will work with your dedicated onsite Concierge to ensure your stay is personalized to your travel preferences. When you arrive at your destination, your on-site Concierge activates those key preferences to provide a heightened experience, perfecting every detail. This happens on every vacation. The more we get to know you, the better each vacation becomes, creating a lifetime of truly incredible travel.
Numerous members of the service team—Ambassadors and on-site Concierges—have been with the Club for many years. Why is that length of tenure so valuable? While many hospitality workers constantly move within the industry, our average tenure is five to seven years. The level of institutional knowledge is inherently invaluable, but the length of time with the Club is especially important for our on-site teams. When a Concierge is there to greet you year after year, there is a familiarity no one else can provide. Each Club vacation begins to feel like a return home—I know of one Member family who will be visiting Hawaii’s Kohala Coast for the 32nd time!
How do you think Exclusive Resorts helps families spend time together? In many ways, starting with our Membership model. Schedules are demanding, and often times we lose sight of taking time out for ourselves and our families because other things get in the way. Having a year of vacations completely planned out months in advance by your Vacation Ambassador and on-site Concierge allows you to take this time without sacrificing other commitments. Our Portfolio of residences and experiences also creates the perfect setting for rich, authentic, and lasting connections with places and each other. Our residences vary in size to accommodate traveling couples or multi-generational families and help loved ones spend more time together under a single roof—as opposed to the common areas of a hotel. What makes Exclusive even more special are the connections and friendship Members have formed with each other over the years. We often see Club families traveling together to celebrate anniversaries and birthdays, and meet up on our Once-in-a-Lifetime Journeys. I think this speaks volumes about the level of connection the Club offers and how special it really is.
To end, can you give us a favorite example of the elevated experience you’ve been describing? One of our Members was traveling to Tuscany, where he'd studied abroad more than 35 years ago. In hopes of reconnecting with his host family whom he’d lost contact with, he asked our onsite Concierge, Chiara, if she could help find them. Though not a typical request, Chiara singlehandedly tracked down his host family and helped facilitate their reunion—all because she knew how much it would mean to our Member. This is the level of service and connection we strive for every day. This is elevating beyond extraordinary.
— OPPOSITE: TUSCANY, ITALY
REAL DEL 44 MAR, MEXICO
Our Portfolio Exclusive Resorts opens up a world of discovery and adventure for our Members and their families by granting them access to the globeâ€™s most coveted locations and experiences, both near and far from home.
Our Residence and Hotel Collections, National Geographic Expeditions, signature Once-in-aLifetime Journeys, and Adventures allow Members to live out their dream vacations around the globe, expanding their worldview while knowing their experience will always be incredible. — SARA WHITFORD, SENIOR VICE PRESIDENT OF REAL ESTATE
30% EXPERIENCE COLLECTION
Our Portfolio provides Members-only access to the best of vacationing the world has to offer. The Residence Collection features incredible, multi-million-dollar residences around the world whereas our Experience Collection offers itineraries spanning seven continents, including those provided by our experiential travel partner, National Geographic Expeditions. Members also enjoy privileged access to our Hotel Collection, developed in partnership with world-class accommodation providers. Exclusive Resorts remains committed to ensuring the Portfolio is balanced, providing a variety of destinations for all tastes and travel styles.
17 % MOUNTAIN
The Clubâ€™s Residence and Hotel Collections, National Geographic Expeditions, signature Once-in-a-Lifetime Journeys, and Exclusive Resorts Adventures make up our Portfolio and allow Members to live out their dream vacations and expand their worldview with the comfort of certainty that every experience will be incredible.
52 % BEACH
15 % LEISURE
SIZE OF RESIDENCES
the residence collection Exclusive Resorts began in 2002 as a carefully vetted Portfolio of 30 privately managed residences in ten destinations. From 2004 to 2009, the Club developed over $500 million in real estate, opening multiple residences within private, gated communities and award-winning resorts, and continues to expand the Portfolio as Membership grows. Averaging 3,500 square feet, the Club’s residences are in the world’s best locations and feature upscale amenities like chef-grade kitchens, private infinity-edge pools, expansive common rooms, and outdoor gathering spaces. Exclusive Resorts also invests in each residence annually by updating its interiors, from furnishings to finishes, to maintain its wow-worthiness. Unlike other vacation clubs, Exclusive Resorts still owns the majority of residences in its core Portfolio, with additional accommodations available to Members through extended (often around 10 years) long-term leases and strategic partnerships around the world. In our industry tenure, we have established strong working relationships and taken opportunities to partner in the development and building stages of top resorts to secure residences for our Membership. We are fortunate to have an engaged and well-traveled Membership to guide our Portfolio expansions and ensure we provide access to the very best and most desired locations, including five-star hotel residences and resorts—and the amenities they provide. As a result, Members enjoy access to places such as Miraval’s Life in Balance Spa in Tucson and kids’ club programming like the Ritz-Carlton® Grand Cayman’s Jean-Michel Cousteau Ambassadors of the Environment program.
— OPPOSITE (CLOCKWISE): MAUI, HAWAII; TUSCANY, ITALY; NEW YORK CITY, NY; WHISTLER, BRITISH COLUMBIA
â€” TUSCON, 49 AZ
Exclusive Resorts has been curating its Portfolio of safe sanctuaries for nearly two decades. Each home is carefully vetted by our team of experts to ensure our Members can vacation with peace of mind and enjoy quality time away with loved ones." — JAMES HENDERSON, CHIEF EXECUTIVE OFFICER
what members can expect from a club residence These are our top five points of consideration when vetting residences for comfort, consistency, and the Club's standard of excellence:
Every Exclusive Resorts residence has a sense of “wow” when you walk in the front door. This means professional, locally-inspired interiors and stunning, memorable views.
Location, location, location—a phrase repeated for good reason. The Club embraces this mantra when selecting destinations and residences alike. We consider the area offerings, Member interest, and relation to other destinations in the Portfolio, then choose residences with easily accessible resort amenities and notable sites—from walkable beaches to mountain peak views.
PRIVACY IS PARAMOUNT
Our residences are always in a secure environment, often in gated, guarded communities that are near local attractions and never far from the excitement.
EYE ON DESIGN
We replace the furniture, fixtures, and equipment in each residence according to a strict schedule in order to maintain the appearance of every interior. From the color palette to the baseboards, we thoughtfully execute every detail.
COMFORT IN CONSISTENCY
We ensure each residence you stay in accommodates everyone comfortably, whether having a chair at the table for everyone in the family or spacious layouts perfect for friends traveling together. Each residence is your home away from home.
the experience collection Since its inception in 2008 with just four trips, the Exclusive Resorts Experience Collection has expanded to more than 50 planned itineraries around the world and across four programs: Exclusive Resorts Adventures, Once-in-a-Lifetime Journeys, National Geographic Expeditions, and Student Expeditions. The Collection offers insider experience and professional insights on unique and immersive vacations that our Members often describe as life-changing. To date, Exclusive Resorts has delivered more than 3,000 unique experiences. Even more impressive, however, is the Member post-trip satisfaction rating of 95 percent for nine years running.No matter which Experience you choose, you can be certain it will be incredible.
Exclusive Resorts does everything for you. We are so much more adventurous now. We see a destination like Antarctica and we can say, let’s go, because we know Exclusive Resorts will provide an amazing experience and do all of the planning.” — BARRY M., MEMBER SINCE 2006
— OPPOSITE (CLOCKWISE): PERU: ANCIENT ADVENTURE; MOROCCO: MARRAKECH, HIGH ATLAS, AND FES; BOTSWANA: FAMILY SAFARI THROUGH DESERT AND DELTA; DOLOMITES, ITALY: A GOURMET SKI SAFARI
EXCLUSIVE RESORTS ADVENTURES
These itinerary-based global experiences are available to book throughout the year and give Members and their families insider access to the extraordinary, unseen places and private tours of destinations near and far. We select five-star accommodations and world-class travel partners from our vetted network to lead Members into adventure, from an intimate tour of the Irish countryside to island hopping by yacht in the Bahamas.
Journeys are exceptional vacations that fulfill lifelong travel ambitions. From an Antarctic cruise to a gorilla tracking tour of Uganda—these are trips otherwise difficult to plan alone and forever unforgettable. Each itinerary is unique to the Club, specifically designed for Members-only travel groups (often 20 or fewer), and accompanied by a dedicated guide for deeper insights into the grandeur of their surroundings. The collection of Journeys changes each year, making them truly once-in-a-lifetime opportunities.
NATIONAL GEOGRAPHIC EXPEDITIONS
Our curated list of National Geographic Expeditions feature those best suited to our Members’ interests and travel aspirations. National Geographic’s signature group land trips immerse Members in fascinating cultures and draw out the uniqueness of each destination through enriching experiences accompanied by a National Geographic expert. Private Expeditions bring Members and their traveling companions to extraordinary places across the globe, led by knowledgeable local guides.
NATIONAL GEOGRAPHIC STUDENT EXPEDITIONS
Younger Members ages 13 and older also have the opportunity to discover extraordinary places with National Geographic Student Expeditions. These educational expeditions take place around the world and, under the guidance of seasoned trip leaders, encourage students to take leadership roles, delve deeper into their surroundings, and make their own discoveries with exploration themes from wildlife conservation to community service.
— OPPOSITE: GREEK ISLES PRIVATE EXPEDITION
the hotel collection In addition to luxury residences, we offer our Members access to select, upscale hotel accommodations to suit their particular travel needs, be it an important business trip or a spontaneous metropolitan getaway. The Exclusive Resorts Hotel Collection invites Members to book stays in suitestyle accommodations at world-class hotel properties around the globe, including leading luxury brands like Auberge Resorts, La Réserve, and The Peninsula Hotels.
— OPPOSITE (CLOCKWISE): THE LODGE AT BLUE SKY, AUBERGE RESORTS COLLECTION; THE PENINSULA PARIS; WHITE BARN INN, AUBERGE RESORTS COLLECTION; THE PENINSULA TOKYO
member spotlight MATTHEW AND KIMBERLY G. MEMBERS SINCE 2012 BARRINGTON, IL
Why choose Exclusive Resorts over a vacation home or hotel? kg:
We had been considering a vacation home, but decided we would wind up spending all our vacations there just to justify the cost of having that home. And then we would miss out on getting to travel to other places with our kids.
If you stay at a hotel you’re a slave to going out for every meal and you don’t have the comfort of sitting around the fire and playing games or cooking breakfast.
How has the Club made travel easier for your family? kg:
The planning stages of a trip can be so overwhelming. We’ve rented homes before and it’s a lot of work finding a place and then still not exactly knowing what you’re going to get. With Exclusive Resorts, we know exactly what to expect, even if we’re going somewhere we’ve never been before. Exclusive Resorts takes care of the little things so vacation can start as soon as you arrive. The groceries and all of the snacks the kids like are already stocked. If you’ve forgotten something like extra diapers or bug spray, they’ll get it. Having all the planning in place makes travel a lot less stressful. And it’s nice when we’re traveling with friends to know the trip will meet—if not exceed—everyone’s expectations.
How has Exclusive Resorts helped make time together a priority? mg:
Before we joined the Club, I would have taken one trip a year. Then there was a moment in my life when I said, “Hey, I have kids. I have a family. I’m probably working too hard. Maybe it’s time to shift gears and reprioritize.” With Exclusive Resorts, we can pre-book vacations a year or even two years out. This really allows us to plan our lives and schedules around the time we want to spend together.
your journey to membership Each year, we invite approximately 100 new Members to join the Club. This model of sustainable growth creates an intimate travel experience and maintains the quality of our residences, the integrity of our teams, and the nature of our Membership. Once youâ€™ve submitted your Membership Application, are approved, and have accepted your invitation to the Club, you will move forward with payment and then onto planning your next vacation. Membership is available in both 10- and 30-year terms. Upon joining, you'll pay a one-time Initiation Fee and select the number of days you want to travel with the Club your first year. Every year, your Annual Dues reflect the number of days (15-30 Plan Days) you choose to travel in the upcoming year. Members pay per Plan Day, which may be used anywhere and at any time in our Portfolio. We also offer customizable Memberships allowing you to travel more than 30 days per year, ensuring your time vacationing with the Club is best suited for your needs.
â€” OPPOSITE: REAL DEL MAR, MEXICO
A CLUB. A COMMUNITY. A WAY OF LIFE.
844.536.3299 • MEMBERSHIPDIRECTOR@EXCLUSIVERESORTS.COM — OPPOSITE (CLOCKWISE): BEAVER CREEK, CO; PENINSULA PAPAGAYO, COSTA RICA; ANGUILLA, BRISTISH WEST INDIES
There are so many choices when it comes to luxury travel today—hotel stays, villa rentals, timeshares, ownership of a vacation home (or home...
Published on Sep 22, 2020
There are so many choices when it comes to luxury travel today—hotel stays, villa rentals, timeshares, ownership of a vacation home (or home...