Your Health Stay Well and choose the right NHS services in Norfolk and Waveney Feel free to browse through this magazine or take it with you
Published by the NHS Clinical Commissioning Groups in Norfolk and Waveney
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Your Health has been produced to help you stay well and choose the right NHS services in Norfolk and Waveney. This magazine has been produced by the five NHS Clinical Commissioning Groups (CCGs) for Norfolk and Waveney and Public Health at Norfolk County Council. It contains some help and advice on how to stay well throughout the year. Please see the centre-page spread for some really important advice on staying well during the colder months, including: • Have a flu jab – it’s free on the NHS if you are eligible • Have the pneumococcal vaccination if you are eligible • Keep your home warm enough when it is cold, particularly if you suffer from breathing problems • Be a good neighbour and check on older people you know, to make sure they are keeping warm
There is also a section on Be Ready for It, a campaign that helps people to talk openly about dying and encourages you to plan ahead so you can make the right choices about end of life care.
• Don’t spread norovirus (tummy upsets).
• Keep your medicine cabinet well-stocked. Ask your pharmacist for advice There are also some top tips on how to quit smoking, how to help your GP Practice and it explains how you can help us save up to £4.7million a year by ‘opening the bag’ at your pharmacy and making sure that you only take away medicines that you are going to use.
This booklet was produced in January 2017 and while we have made every effort to ensure that the information was correct at time of publication, we cannot accept any responsibility for any inaccuracies. Disclaimer This publication has been paid for by advertising and is produced at no cost to the five Norfolk and Waveney CCGs and Norfolk County Council. We value the support of the advertisers in enabling this brochure to be produced and distributed but we do not specifically endorse any product, service or supplier advertising within it.
A: The Barn at West Winds, If you would like to enquire about Bank Lane, Warton, placing a feature within future editions Preston, of this directory please contact. PR4 1AT E: firstname.lastname@example.org T: 08450 707040 Ltd F: 01772 635 771
• Seek medical advice if an existing (long term) condition suddenly gets worse – to prevent admission to hospital
What is Healthwatch? Healthwatch is the independent consumer champion created to gather and represent the views of the public. We play a role at both local and national level to make sure that your experiences of health and social care are taken into account by the service providers.
What we are responsible for: Enabling people to share their views and concerns about health and social care services in Norfolk and Waveney Helping to build a picture of where services are doing well and where they can be improved Providing authoritative, evidence-based feedback to organisations responsible for commissioning or delivering local health and social care services Working with clinical commissioning groups and social care providers amongst others to help make sure that services are designed to meet local people’s needs
Norfolk For more information please go to our website: www.healthwatchnorfolk.co.uk To get in touch, please email: email@example.com or call us on 01953 856 029.
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Suffolk For more information please go to our website: www.healthwatchsuffolk.co.uk To get in touch, please email: Info@healthwatchsuffolk.co.uk
Need help at home? A helping hand to make life a little easier • Housekeeping • Companionship • Shopping • • Meal preparation • Accompanied appointments •
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* We will be happy to advise you on the relevant charges for this service Age UK Norfolk is the operating name of Age Concern Norfolk, a charitable company limited by guarantee and registered in England and Wales. (registered charity number 1077097 | registered company number 03783205) IDN586 11/16
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Age UK Norfolk is the operating name of Age Concern Norfolk, a charitable company limited by guarantee and registered in England and Wales. (registered charity number 1077097 | registered company number 03783205) IDN583 11/16
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Help your NHS help you! Top tips – things every one of us can do
Your GP or practice nurse want to give you the best possible service. They’re all really busy – everyone knows that – so here’s what we can all do to help them help us:
• Think before you make an appointment – Self care is often an option, and consider whether the advice and medicines you need are available from a community pharmacy. You can also try www.nhs.uk for advice. Or ring 111.
• Tell your GP surgery if you need to cancel an appointment – By doing so, they can give the time to someone else.
• Help yourself – You can buy over-the-counter medicines such as paracetamol or ibuprofen from pharmacies, and this is not only cheaper for the NHS; it’s easier and quicker than asking your GP.
• When it’s urgent – If you cannot see your GP, please call NHS 111 or use one of the local walk-in units – the Walk-in Centre in Rouen Road, Norwich, or the Cromer Minor Injuries Unit. Remember, your pharmacy may be able to help too.
Thank you! Your doctor really appreciates your help.
The Self Care Forum, a charity that seeks to improve the population’s health, is urging us to choose to self care for life and to make it a lifelong habit. Self care is simply about feeling in control of our health and making choices that improve our lives, and those of our family. Most of us self care every single day without realising it. Every time we brush our teeth, eat an apple or walk the dog, for instance; that’s self care. Self care helps us invest in our long-term health by living the healthiest life we can, both mentally and physically. Reducing anxiety and stress is important, and making small changes to the way we live our lives can really make a difference. We can also practice self care when we are unwell. Most of us experience common ailments, such as backache, coughs or headaches, as part of normal daily living. We know that by taking over-thecounter remedies, we can ease those troublesome symptoms. However, it’s also important to know how long the symptoms of these common ailments normally last, and when we might need to seek advice from a health professional, such as a pharmacist.
Let’s swap bad health habits for good ones! The Self Care Forum has produced factsheets on many common conditions and these are available online at www.selfcareforum/factsheets For more health information on how to make self care part of your daily life, go to the NHS Choices website (www.nhs.uk) or speak to a local pharmacist for advice on lifestyle changes.
Whatever your age, whatever your interest... sitting in traffic!
...get active with How much should I be doing? Early Years (Under 5s) Physical activity should be encouraged from birth through floor based play and water based activities for those that aren’t walking. Children of pre-school age should be physically active daily for at least 3 hours spread throughout the day. Children (5-18 year olds) All children & young people should engage in moderate to vigorous physical activity for at least 60 minutes and up to several hours every day. Vigorous intensity activities, including those that strengthen muscles and bones, should be incorporated on 3 days per week. Adults (19-64 years) Adults should aim to be active daily. Over a week, activity should add up to at least 150 minutes of moderate activity. Alternatively you can do 75 minutes of vigorous activity. Adults should also undertake activity to improve muscle strength on at least 2 days per week. Older Adults (65+ years) Older adults should also aim to be moderately active for 150 minutes per week, or vigorously for 75 minutes per week. They should also aim to improve muscle strength on at least 2 days per week and those that are at risk of falls should incorporate activity to improve balance and coordination on at least 2 days a week.
The benefits of being active Being more active now will make an immediate impact on your health and help protect it for the future too. It will change how you feel, both mentally and physically. It can help you to have more energy, beat stress and anxiety, and generally feel better about yourself, not to mention guard against a whole host of long term conditions including heart disease, diabetes, some cancers and stroke.
How do I know if I’m doing enough?
The government recommendations for each age group talk about moderate and vigorous activity. Moderate activity will make your heart beat a bit faster, you will feel warmer and you may be sweating, but you should still be able to carry on a conversation. Vigorous activity will make your heart beat faster, you will definitely feel warm and you will find having a conversation difficult.
How do I get started?
Start small! If the recommended amount seems too much, don’t worry. You can break it down into 10 min sessions and build up from there. The biggest benefits come from doing something instead of nothing. It’s not about being sporty either. Walking, gardening, dancing and running around with your kids all count. Its easier to be active if you can make it part of your day – walking or cycling to work or to the shops (even for only part of the journey) can be a great way to sneak activity in.
Want to get more active? Visit www.activenorfolk.org or call 01603 732333
There is only One You – make small changes now…. Modern life makes it hard to be healthy. Without knowing it, by the time we reach our 40s and 50s many of us will have dramatically increased our chances of becoming ill later in life. Whether we are eating the wrong things, drinking more alcohol than we should, continuing to smoke, or just not being active enough, all of these things add up. Such habits can increase the risk of you developing conditions such as type 2 diabetes, cancer and heart disease in the future. One You is here to remind you that your health matters.
A good way to start the fight for a healthier you is to take our free One You health quiz, ‘How are you’. Simply search one you online now or go to www.nhs.uk/oneyou/hay
Need to make some changes? Taking action now, making those simple changes, can double your chances of being healthy at 70 and beyond. You can do it! Have a look at the suggestions from your health quiz and use some of the support below. All of the apps mentioned can be downloaded free at www.nhs.uk/oneyou/apps
Eating well For healthy eating ideas have a look at the One You easy meals app where you’ll find delicious, easy meal ideas…..
Eating healthily doesn’t have to cost a fortune, and in fact in can be cheaper! For tips to help you eat a healthy diet and save money on your weekly food shopping bill see www.nhs.uk/Livewell/eat4cheap If you live in Norfolk Joy of Food cookery courses help you to produce day-to-day, cheap and healthy home-cooked meals from scratch. You can sign up for free classes in Norfolk regardless of age or ability.
To find out more or to book onto a course, email The Joy of Food on firstname.lastname@example.org or phone 01603 638485.
Moving more Being active is really good for your body, mind and health – and there are lots of ways you and your family can get moving. Take a look at all the great opportunities available in Norfolk at www.activenorfolk.org
Or try the very popular Couch to 5K app which you can download to your phone – grab your trainers, download the app and follow the stepby-step instructions.
Drinking less alcohol It’s easy to let drink sneak up on you and you may be drinking more alcohol than you realise. Reduce the risks by keeping close tabs on how much alcohol you are drinking and stay within the guidelines for men and women, which is no more than 14 units of alcohol a week. To find out more, use the Drinks Tracker app.
Becoming smoke free If you smoke, quitting is one of the best things you’ll ever do for your health. Have a look at the free smoking services available to you on the smoke free pages in this booklet or download the Smokefree app. This app can help you stop smoking by providing daily support and motivation. Did you know that more than 80% of smoke is invisible and odourless? Cigarette smoke could linger in your home for up to two and half hours, even with a window open. There is no doubt that secondhand cigarette smoke harms children. Making small changes to reduce or prevent the harm caused by secondhand smoke, such as taking 7 steps out of your home before smoking, can make all the difference. If you are unable to take 7 steps out, incorporating your smoking into a walk to the shops is better than smoking in the home. To find out more about protecting your children by keeping your home smoke free, visit www.take7stepsout.co.uk
Wellbeing service for stress, anxiety and depression Did you know that Norfolk and Waveney has a new improved wellbeing service which is supporting an additional 3,500 people locally every year? Wellbeing is important to us all. We want to feel good about ourselves, to get the most out of our lives and feel connected to other people. ‘Wellbeing’ means feeling more than just happy and confident; it means feeling able to cope when things get tough in our lives or when our physical health suffers. Wellbeing Norfolk and Waveney provides a range of support for people with common mental health and emotional issues, such as low mood, depression or stress. This service will work with you to help you make the necessary changes to improve your wellbeing and quality of life.
Wellbeing Norfolk and Waveney is a partnership between: • Norwich and Central Norfolk MIND, West Norfolk MIND and Great Yarmouth & Waveney MIND • Norfolk & Suffolk NHS Foundation Trust • Relate
Services provided include: • Walk-in centres • One-to-one support • Self-help advice • Specialist services for young people (16 to 25) • Relationship counselling for couples, individuals and families • Courses to help achieve a better sense of wellbeing, and to manage issues such as stress, worry, insomnia and IBS • Peer support and access to social groups in your area • Helping you find other support for issues affecting your wellbeing such as debt, housing, employment
Case study John suffered from anxiety and depression from an early age, his mother died when he was 12 years old and he found it hard to cope with the stress of school. “After my initial assessment with the wellbeing service I was offered six sessions of guided selfhelp with a Psychological Wellbeing Practitioner (PWP) named Richard.
You can access the wellbeing service yourself
Without any pressure we put together a few simple goals that I felt I would be able to manage. From the start I felt anxious and worried that I couldn’t achieve the goals that were set. Throughout the sessions we worked around these feelings by completing the weekly diary together and I was guided through the process.
The service is free for people aged 16 and over, living in Norfolk and Waveney. You can access support through your GP or any other health or social care professional, or you can self-refer by calling 0300 123 1503 or via the website: www.wellbeingnandw.co.uk
Richard listened to me, and I was allowed to work at my own pace with no pressure. This meant I could achieve what I set out to do. I was offered encouragement to reach my aims without feeling it was hard work. Since getting this help I have gone onto to put my life back on track.”
Lowering stress and sleeping better There are many causes of stress, including work, relationships and money problems. Stress can affect the way you think or behave and can affect how your body works, as well as your sleep. There is no quick fix for this but relaxing, getting some exercise, eating a healthy diet and talking to someone can help. Having a regular bedtime routine can help you get good quality sleep which helps you stay healthy. If you need further support, visit www.nhs.uk/conditions/stress-anxiety-depression or take a look at the wide range of services provided by the local Wellbeing service – see the section in this brochure or visit www.wellbeingnandw.co.uk
Checking ourselves A free NHS Health Check is available for those aged 40 to 74. You should be eligible if: • You have not already been diagnosed with one of the following: • Cardiovascular disease – i.e. previous heart attack, coronary heart disease, stroke, angina, transient ischaemic attack (TIA) or heart failure • Diabetes • Kidney disease (stages 3, 4 or 5) • Hypertension (high blood pressure) • You have not been prescribed statins by your GP • You live in Norfolk and/or are registered with a Norfolk GP • You have not had an NHS Health Check in the last five years (you will become eligible again five years after your last one) If you live in Norfolk, you should expect to receive a letter from your GP inviting or advising you where to go for a free check. It only takes 20 to 30 minutes and involves simple tests including measuring your height, weight and blood pressure, a cholesterol test and, for some people, a glucose test.
You can then receive tailored health advice to reduce your risk of developing heart disease, diabetes, kidney disease, having a stroke and dementia in the future. NHS Health Checks are available in most GP surgeries and at more than 50 pharmacies across Norfolk. Find out more at www.mynhshealthcheck.com If you are not eligible for an NHS health Check or in between checks and want to take control and monitor your health, see https://www.nhs.uk/ oneyou If you want to keep updated with health matters from Norfolk County Council, sign up at www.norfolk.gov.uk
Do you smoke? Are you a smoker?
Smoking is the cause of 300 deaths every day in the UK. That’s 100,000 deaths a year. Don’t let it be you. Stopping smoking can lead to real improvements to your lifestyle and health – in ways you might not expect. Once you stop smoking some of the benefits are immediate and some longer-term.
Coughs, colds, wheezing and asthma are just the start. Smoking can cause fatal diseases such as pneumonia, emphysema and lung cancer. Smoking causes 84% of deaths from lung cancer and 83% of deaths from chronic obstructive pulmonary disease (COPD). The good news is that once you stop smoking, your health improves and your body will begin to recover
Find out how quickly you’ll notice the benefits of stopping After 20 minutes Pulse rate returns to normal.
After 8 hours Nicotine and carbon monoxide levels in blood reduce by more than half and oxygen levels return to normal.
After 48 hours Carbon monoxide will be eliminated from the body. Lungs start to clear out mucus and other smoking debris.
After 48 hours There is no nicotine in the body. Ability to taste and smell is improved.
After 72 hours Breathing becomes easier. Bronchial tubes begin to relax and energy levels increase.
After 2-12 weeks Your circulation improves.
After 3-9 months Coughs, wheezing and breathing problems improve as lung function increases by up to 10%.
After 1 year Risk of heart disease is about half compared with a person who is still smoking.
After 10 years Risk of lung cancer falls to half that of a smoker.
After 15 years Risk of heart attack falls to the same as someone who has never smoked. Did you know that five years after you stop smoking the risk of a heart attack falls to about half, compared with a person who is still smoking?
Each cigarette contains: More than 4,000 chemicals 250 known toxins More than 70 carcinogens
Would you like help to quit? Get expert help to quit – you’re more likely to be successful • 70% of smokers attempt a quit each year • Only 3% succeed by ‘going cold turkey’ over the year • 25% succeed with support and medication through the stop smoking services • Seeking professional help to quit can double your chances of success If you live in Great Yarmouth and Waveney, your stop smoking service is run by East Coast Community Healthcare. Call 0800 652 3477 or text QUIT to 65000 If you live elsewhere in Norfolk, your stop smoking service is run by Norfolk Community Health and Care (NCH&C). Call 0800 0854 113 or text bfree and your name to 65000. There is a lot more information at http://www.nhs.uk/smokefree
It is Never TOO Late to Stop! Smoking and pregnancy Smoking during and after pregnancy can seriously affect your baby. It increases the risk of miscarriage, stillbirth, cot death, congenital heart defects and underdevelopment. But pregnant women have one of the best incentives to give up and up to 40 per cent of all pregnant women who smoked have successfully quit their habit. Stopping isn’t as simple as crumpling up your last packet and throwing it away, but we can help you plan the best way for you to stop. Cravings only last between two and five minutes on average. So find something to distract you for a few minutes. Do anything but simply sit there and wait for the craving to pass. If you are pregnant and you smoke, make an appointment to see a specialist stop smoking advisor. For friendly advice on how to help stop smoking call: NCH&C - 0800 0854 113 ECCH - 0800 652 3477 (Great Yarmouth and Waveney)
Harp Care was founded in September 2014 by 3 Carers that wanted to make a difference and offer a bespoke service package at affordable costs to all. We cover all aspects of care required to remain living as independently as possible for as long as possible in the comfort of your own home. All clients have a regular group of 4 or 5 carers that work together as a team. All carers are introduced to a client prior to joining their team of carers All carers hold a driving licence and have business insurance which allows them to participate in activities away from a client’s home such as social visits, shopping trips, doctor appointments etc. We offer anything from 30 minute visits to 24 hour care packages. All carers receive appropriate training to complete the tasks required of them and this is an ongoing process.
If you feel we can be of service to you, please call Heather Hook Care Coordinator On:
Rachel Clarke Manager On:
Email email@example.com 7 Aslake Close, Norwich, Norfolk, NR7 8ET
CARE IN YOUR OWN HOME
Planning care at home can be confusing and a daunting time. Insignia Healthcare Group offer a reliable, high quality homecare service that is value for money and tailored to individual’s needs. We supply experienced, dedicated staff to a wide range of organisation including the NHS, in Norfolk and Suffolk. We can deliver: • Pop in visits • Companionship visits • Independent Living Visits • Personal Care • Night Sits
PERSONAL BUDGET AND PERSONAL HEALTH BUDGET SUPPORT AND MANAGEMENT Insignia Healthcare Group offer help and support to patients/families with a Personal Budget or NHS Personal Health Budget. We can offer a wide range of services, including: • Payroll • Employment and Recruitment • Supported Account • Support Planning
PERSONAL PROTECTION EQUIPMENT AND SUPPLIES
Personal Protection Equipment (PPE) is used to protect patients and health care workers from infections. Types of PPE and supplies can include: • Gloves • Aprons • Shoe Protectors • Continence Care • Infection Control • Patient Care (Wipes, Personal Hygiene etc) Insignia Healthcare Group offer the above products and many more products at low competitive prices. We supply to care homes, nursing homes, private and social care patients or any other community or private establishment.
Please contact us for more details
Insignia Healthcare Group Ltd 10-14 Plumstead Road East, Thorpe St Andrew, Norwich NR7 9NE www.insigniahealthcare.co.uk 01603 952626
Winter conditions can be seriously bad for our health, especially for people aged 65 or older, and people with long-term conditions. The cold and damp weather, ice, snow and high winds can all aggravate any existing health problems and make us more vulnerable to illnesses that are more common in winter. Being cold can raise the risk of increased blood pressure, heart attacks and strokes. But there are lots of things you can do to stay well this winter. Five things we recommend you do over winter: • Make sure you get your flu jab. • Keep your home at least 18°C (65°F) if you can. • Take advantage of financial schemes and discounts to help you pay for heating. • Visit your local pharmacist as soon as you start to feel unwell. • Look out for other people who may need a bit of extra help over the winter.
Flu Flu is an unpredictable virus that can cause mild or unpleasant illness in most people. But it can cause severe illness and even death among vulnerable groups including older people, pregnant women and people with an underlying health condition. These people are advised to have a flu jab each year. The injected flu vaccine is offered free of charge on the NHS to people who are at risk. This is to ensure they are protected against catching flu and developing serious complications.
You are eligible to receive a free flu jab if you:
• are 65 years of age or over
• are pregnant
• have certain medical conditions
• are very overweight
• are living in a long-stay residential care home or other long-stay care facility
• receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
• are a front-line health and social care worker. It is your employer’s responsibility to arrange vaccination for you
Children’s flu vaccination The flu vaccine is recommended for:
• children over the age of six months with a long-term health condition
• children aged two, three and four plus children in school years one, two and three
Children aged between six months and two years of age who are eligible for the flu vaccine should have the flu jab.
Pneumococcal vaccination People with serious health conditions, adults aged 65 or over, pregnant women, some carers and healthy children aged between 2 and 4, plus children in primary school years one and two, all qualify for a free pneumococcal vaccination. While getting your flu jab at the GP don’t forget to ask for yours. This jab will offer lifetime protection against pneumococcal infections, which can lead to pneumonia, septicaemia, and meningitis. For more information go to: www.nhs.uk
Keep warm It is important to keep warm in winter – both inside and outdoors. Keeping warm over the winter months can help to prevent colds, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression.
Here are some ‘top tips’ for keeping warm in winter: Heat your home to at least 18°C (65°F) – You might prefer your main living room to be slightly warmer.
Keep your bedroom window closed on winter nights – Because breathing cold air can be bad for your health as it increases the risk of chest infections.
Keep active when you’re indoors – Try not to sit still for more than an hour or so. Wear several layers of light clothes – Because they trap warm air better than one bulky layer. Make sure you’re receiving all the help that you’re entitled to – Learn how to make your home more energy efficient, improve your heating and keep up with your energy bills at www.gov.uk/phe/keep-warm
And check your heating and cooking appliances are safe – Contact a Gas Safe registered
engineer to make sure they’re operating properly.
Is your medicine cabinet ready for the winter? Most common winter ailments, such as a cold, sore throat, cough, sinusitis or painful middle ear infection (earache), can’t be treated with antibiotics. The best thing to do is: • Rest • Drink plenty of fluids • Have at least one hot meal a day to keep your energy levels up • Talk to your pharmacist for advice on getting any pain relief you need such as paracetamol or ibuprofen. Your pharmacist can advise you on which medicines you should have in your cabinet, to help get you and your family through the winter season.
Have you still not had your flu jab? If you’re 65 or over or you have a long-term health condition, flu can be serious. That’s why you’re eligible for a free flu jab. Don’t put it off. Get your flu jab straight away.
Cheril Sowell, Nurse
where care counts...
Reduces isolation and encourages independence A range of services for the elderly, disabled and those with palliative conditions Warm, safe and stimulating environment
Activity programmes & entertainment Tea, coffee & 3 course menus (special diets can be catered for) Bathing facilities itted with state-of-the-art equipment Respite for family members
Helping the elderly, disabled, frail, and those with specialist conditions Personal care, washing, dressing, and day or night sitting Cooking, cleaning and laundry
Alzheimer and Dementia support Companionship, hobby support, shopping trips, and community activities End of life care ‘Meals on Wheels’ Service (selected areas only)
A friendly, caring and safe environment Post-acute rehabilitation care Respite care Palliative / End of life care Open visiting for family, friends and pets
30 inpatient rooms, mainly single, most with a bathroom/en-suite Peaceful views across the garden, with TV, telephone and internet access Free parking & within walking distance of main bus route
Based in local town of Bungay Care provided for the elderly and those with a physical disability A warm, friendly environment with high quality care
Respite and postoperative convalescent care Activities, entertainment programmes, and minibus for outings On-site multi-denominational chapel Garden and nursing home open for visiting (pets included)
Comprehensive range of diagnostic and rehabilitative physiotherapy Inpatient and outpatient services A wide range of excersise classes Musculoskeletal and neurological problems
Hypermobility Arthritis and other degenerative conditions Sports injuries Post-surgical rehabilitation Pre and postnatal problems
24 hour care for those with a physical or sensory disability aged 18+ Specialising in complex neurological disabilities High standard of nursing care in a calm, nurturing environment
Can accommodate residents with tracheostomies & peg tubes Activities, entertainment programmes, and days out On-site chapel, dayroom, kitchen, physio access, sensory room and sensory garden Open visiting for family, friends and pets
Occupational Therapy & Physiotherapy
Specialist Care Home
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Getting help If you’re not sure which NHS service you need, call 111. An adviser will ask you questions to assess your symptoms and then give you the advice you need, or direct you straightaway to the best service for you in your area.
Ask your pharmacist Pharmacists are experts in many aspects of healthcare and can offer advice on a wide range of long-term conditions and common illnesses such as coughs, colds and stomach upsets. You don’t need an appointment and many have private consultation areas, so they are a good first port of call. Your pharmacist will say if you need further medical attention.
Ask your GP practice You may be offered advice over the phone or offered a consultation with a GP or Practice Nurse. GP practices provide treatments for a wide range of illnesses or health conditions, offer advice, vaccinations and some offer surgical procedures. They can also refer you to see specialists should you need it.
Visit an urgent care service Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (infections, vomiting and stomach aches) and it can’t wait until your GP surgery is open. These urgent care services are often managed by nurses and some also have doctors. You don’t need an appointment and they are open outside office hours.
Accident and Emergency A&E departments provide vital care for life-threatening emergencies, such as loss of consciousness, suspected heart attacks, breathing difficulties, or severe bleeding that cannot be stopped. If you’re not sure it’s an emergency, call 111 for advice.
OPEN THE BAG
Before you leave the pharmacy.
An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney. Once an unwanted medicine has left the pharmacy, it cannot be used even if hasn’t been opened. By reducing the amount of medicines wasted each year, we could increase the funding available for other vital health services.
Please OPEN THE BAG – if you don’t need all the medicine please hand it back at the counter or to the delivery driver. For more information visit: http://tiny.cc/YourMedicines_YourNHS
Dementia Friendly Norfolk
Become a Demen-a Friendly Employer
Did you know that Demen0a is one of the main causes of disability in later life - ahead of some cancers, heart disease and stroke? With people living and working much longer it really is 0me to start asking how you can become a Demen0a Friendly Employer.
Access your FREE Demen0a Friendly Employer toolkit at: www.demen0a-friendlynorfolk.com For more informa0on or to discuss how we can help you become a demen0a friendly employer contact our Norfolk team at firstname.lastname@example.org
Become a Demen-a Friendly Retailer Being able to go shopping is something that most of us take for granted but for some people living with demen0a, it can be an uncomfortable, disorienta0ng and, some0mes, even frightening experience. With increased demen0a awareness and understanding, we know that retailers can play an important role in helping people with demen0a to con0nue to live independently in their community. To ďŹ nd out more about becoming a Demen0a Friendly Retailer and experience what it is like to Shop in their Shoes with our amazing Age Simula0on Suits, contact our experien0al learning team at email@example.com Together we can make Norfolk
The Dementia Friendly County
Anyone of any age can be a Dementia Friend.
According to the Alzheimer’s Society, about one in 79 people currently have dementia and one million people will be living with dementia by 2025. If you have concerns about yourself or a loved one, asking your GP for advice might be a good first step.
Dementia Friendly Norfolk
To find your nearest Dementia Friend awareness session, visit www.dementiafriends.org.uk You can also become a Dementia Friends Champion – a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by providing information about the personal impact of dementia, and showing others what they can do to help. You can get involved in becoming a champion by registering here: https://www.dementiafriends.org.uk
If you are living with, or caring for someone, with dementia, the Norfolk and Suffolk Dementia Alliance is an excellent source of information and advice. Its Dementia Friendly Norfolk website provides answers to many questions about the condition. Many organisations, professionals, charities and people with experience of dementia from across Norfolk have contributed their knowledge and experience to create this valuable and helpful online resource. Its aim is to provide information and support, to help anyone whose life is affected by dementia. For more information, visit http://www.dementiafriendlynorfolk.com/
Living with Dementia Being diagnosed with dementia can come as a shock. Even if you have been half expecting it, this will be a worrying and upsetting time. It can also be hard for those close to you. You will all need a great deal of reassurance and support. However, there are many things you can do in the early stages that can help to make life easier and more enjoyable, now and in the future. Alzheimer’s Society and Age UK Norfolk run a number of ‘dementia cafés’ across Norfolk. These provide supportive environments for people with dementia and their carers, and offer information, refreshments, stimulating chat and friendly faces. To search for cafés and support in your area, visit: http://www.dementiafriendlynorfolk.com/ search/place
Dementia Friends Anyone can take part in local ‘Dementia Friends’ awareness sessions and training. A Dementia Friend learns a little bit more about what it’s like to live with dementia and then turns that understanding into action. Dementia Friends information sessions are run by volunteer Dementia Friends Champions, who are trained and supported by Alzheimer’s Society.
Compkey delivers compassionate personal care in the home to adults aged 18 and above, including the over 65s, who need help with bathing, dressing, meals,shopping, laundry and socialising. We assist with day care, night sits, waking nights, live in care and respite care. We also supply care and support workers to institutions that require assistance in providing personal care services if they have staff shortages. We have teams working across the North Norfolk coastal area between Cromer and Blakeney.
We are currently recruiting full and part time staff; please contact us for more information.
Room 6, 17 – 19 St John Maddermarket, Norwich, Norfolk NR21DN Tel: 01603 762318 Fax: 01603 764302 E-mail: firstname.lastname@example.org www.compkeyhealthcare.co.uk
Safe at Home?
For people aged 60 years or over and people with disability or long-term ill health
Do you need help with repairs, maintenance or improvements?
Supported by Great Yarmouth Borough Council
We can help you: • If you are over 60 years of age • or if you are disabled • or if you are in receipt of certain income related benefits
If you own your own home and need help with renovation, improvements, repairs or adaptations let us help you. We will organise everything on your behalf, from making an application for financial assistance to engaging and supervising competent and reliable tradesmen.
A reliable service from Norfolk’s Home Improvement Agencies Good quality work at a very reasonable charge
Our service is tailored to your needs.
Contact Safe at Home: 01493 846190
YARE CARE ALARMS
COMMUNITY OUTREACH SERVICE This is a free service to provide short-term support to people over 60 who do not currently live in sheltered housing.
The Yare Care Community Alarm is a 24hr monitoring service which provides reassurance and assistance at the touch of a button in an emergency.
The service provides information, advice and referrals to other services as needed. The service could help you with a variety of things, such as:
The alarm is installed within 5 working days providing you have a working telephone point with an electric socket on the same wall and emergency access provision in place.
Benefits advice Support following bereavement Housing & accommodation help Overcoming isolation issues Providing information, advice and referral to other services, such as meals on wheels. For more information: 01493 846655 General Enquiries: 01493 846666 email@example.com
How it works • • •
To alert someone that help is needed, press the button which is worn either on a neck-cord or on a wrist-strap The call will go through to the Control Centre where the operator will respond to your call. The appropriate help will be sent to you.
Telephone: 01493 846654 General Enquiries: 01493 846666 firstname.lastname@example.org
Love your teeth! Not everyone likes going to the dentist, so developing good habits helps everyone. Probably the most important advice is to start going to the dentist on a regular basis. This is crucial if you have young children and you haven’t taken them to the dentist yet. Dentists can give advice on how to clean children’s teeth and what they should eat and drink to avoid getting holes. We are seeing an unacceptably high number of young children having to have several teeth extracted under a general anaesthetic because of tooth decay. Tooth decay is preventable if the correct advice is received by the parents and acted upon.
Question: How do you go about finding a dentist? Answer: Word of mouth! It’s true – asking your friends who they would recommend can often be useful to find a dentist if you have not yet discovered one. You can phone a practice to arrange an appointment. If they can’t fit you in, and many practices are very busy, then visit the website www.nhs.uk which will show practices in your area that might be accepting new patients. If you are on a low income, you might be entitled to some assistance towards your dental costs. Just ask the dental practice for a form to fill in which should help to indicate whether you are entitled to assistance. You can collect a form, known as an HC1, from any Post Office if you would rather check on potential financial help before starting dental treatment. Dentistry these days shouldn’t be a scary experience, so let’s work together to improve oral health in Norfolk. Nick Stolls - Secretary, Norfolk Local Dental Committee
Tummy bugs – what to do and what not to do!
Please don’t spread it! You may be infectious (and a risk to other people) for up to 48 hours after your symptoms disappear. So for 48 hours: • Avoid preparing food for other people • Stay away from schools, visiting someone in hospital, public transport etc You wouldn’t want to catch it. So protect others and stop the spread!
No-one wants a tummy bug. Sickness and diarrhoea are no fun for anyone. So how can you protect yourself and your family? • wash your hands frequently with warm, soapy water • don’t share towels and flannels • disinfect surfaces that an infected person has touched
Be ready for it will help you think about all the options, such as where you would prefer to die, and will also help you to get support if you are on your own.
Be ready for it is a campaign designed to help you to talk openly about dying and plan ahead so that you can make the right choices about end of life care. Many people find it hard to talk about death and dying. This could be because death may feel a long way off, or you may feel too young to talk about it. But we do need to talk about it and be prepared, and share our plans so that the people around us know how we want to be cared for.
In Norfolk and Waveney, we have developed ‘Thinking Ahead Yellow Folders’. Your GP or district nurse will be able to supply you with a yellow folder. Many people find it helpful to discuss their Advance Care Plan with their family and share it with their health and social care team. You can also make an appointment to talk through the issues with your GP, district nurse, care home manager or social worker. The Thinking Ahead Yellow Folders provide the support you need to complete your Advance Care Plan.
You don’t have to be ill or dying to make plans for your future, but it is important to start thinking about your wishes. By making these choices clear to your family, carers or friends, they can ensure your preferences are followed when you reach the end of your life.
Personal lifeline alarm for the elderly or vulnerable
A Contact Care lifeline provides you with help and reassurance at the touch of a button. • Just £3.40 a week and installation fee of £30 • Your alarm fitted within 3 working days of contacting us (requires suitable plug sockets and 2 local contacts) Get in touch with any questions: 0800 917 4680 or email@example.com Website: www.contactcarelifeline.co.uk
#IWalkedAway when friends made me realise my kids were being affected. #NoToDomesticAbuse
Anyone can be affected by domestic abuse. It may be you, or a friend or a member of your family. Don’t sit on it or keep it quiet – please seek help. There are agencies you can go to for help in turning your life around.
Help aabuse friend or family Standing together against domestic
member access support to walk away safely from domestic abuse.
Domestic abuse can affect anyone and takes all kinds of forms – physical, emotional, psychological, financial, or sexual. Much of it goes unreported. This campaign aims to raise awareness of domestic abuse and increase reporting and referrals to agencies that can help In March 2016, there were 1,115 domestic abuse crimes and incidents reported to Norfolk police, of which 407 were crimes and 72 deemed of significant risk. For more information about domestic abuse and the campaign, visit www.iwalkedaway and look out for the hashtags #IWalkedAway and #IsItYou? Anyone can call the confidential 24-hour
You can also call the National Domestic Violence Helpline on 0808 2000 247 hours). national helpline on(24 0808 2000 247 or visit
Insignia Healthcare Group are a Domiciliary Care Agency with a Head Office situated in Norwich. We supply experienced, dedicated, temporary staff to a wide range of organisations, in Norfolk, North Suffolk & South Lincs. Insignia Healthcare are providers for Continuing Healthcare Patients via North & East London Commissioning Support Unit and NHS Great Yarmouth & Waveney, we also provide a specialist homecare service tailored to each individual in their own home. Our members are just as important as our clients and our specialist training courses ensures that each member is trained to the highest standard with an individual training plan with Insignia Training. We provide a professional service 24 hours a day, 365 days a year. We offer a range of services, including: • Personal Budgets and Personal Health Budgets Management • Supply of Personal Protection Equipment • Mandatory Training Service • Provide experienced, dedicated, temporary staff for care homes, nursing homes, own homes or any other community or private establishment Please contact us for more details
Insignia Healthcare Group Ltd 10-14 Plumstead Road East, Thorpe St Andrew, Norwich NR7 9NE www.insigniahealthcare.co.uk 01603 952626
Breastfeeding – good for baby, good for mums Life-lasting benefits Giving nothing but breastmilk is recommended for about the first six months of a baby’s life. After this time, giving a baby breastmilk alongside other foods will help them grow and develop, and protect them from illness.
It’s never too early to start thinking about how you’re going to feed your baby. In the UK, more than 73% of mothers start breastfeeding.
These are some of the reasons why: • your breast milk is perfectly designed for your baby • breast milk protects your baby from infections and diseases • breastfeeding provides health benefits for you, greater protection from breast and ovarian cancer • breast milk is available for your baby whenever your baby needs it • breastfeeding can build a strong emotional bond between you and your baby Families also benefit by saving money – infant formula and feeding equipment can cost well over £450 a year. Fathers can feel closer to their baby by providing skin-to-skin contact, particularly in the early days and weeks. They play a vital role in supporting successful breastfeeding. Mothers are more likely to breastfeed for longer if they have a supportive partner and family. For more information, visit www.nhs.uk/Conditions/pregnancy-and-baby/Pages/benefitsbreastfeeding.aspx
Here for you 24/7 Helping to promote and maintain independent living in the community Could you or someone you know benefit from NCAS? People choose NCAS for a variety of reasons including: • • • • •
being prone to falls/having limited mobility having a heart condition or terminal illness being worried about security/bogus callers wanting someone to call in an emergency wanting the peace of mind knowing someone is always there, 24/7
For more information please contact:
t: 01603 213700 (24 hours) e: NCAS@norwich.gov.uk www.norwich.gov.uk
Safeguarding adults and children If anyone is worried about their own or someone else’s safety and feels they may be at risk of abuse or harm, they can discuss this with Norfolk County Council’s adult and children’s safeguarding team by ringing 0344 800 8020. In an emergency, you should always ring 999.
We are very grateful to the businesses whose advertisements appear in this publication. As a mark of our gratitude we would like to draw the attention of the readers to their details and announcements. We are required to make it clear however that neither Excellmedia nor the distributor can accept responsibility for any services or workmanship that they may undertake.
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Here to help you stay well Call 111. If you need medical help fast, but it’s not life
threatening or you’re not sure where to go. NHS 111 is available 24 hours a day, 365 days a year. Calls are free.
Ask a pharmacist. They’re highly trained healthcare
experts, on everything from colds to long-term conditions.
Norwich Walk-in Centre, Rouen House, Rouen Road,
Norwich. 01603 677500. Open 7am-9pm, seven days a week.
Cromer Minor Injuries Unit, Mill Road, Cromer. 01603
646200. Open 8am-8pm, seven days a week.
Contact your GP practice. Many practices can offer
advice over the phone and decide if you need to see a GP or nurse in person Hospital emergency departments are for life-threatening emergencies only. If you’re not sure whether it is an emergency, call 111.
Norfolk Health ebooklet