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1.4 Iconography Age Concern Icons

1.4 Iconography Age Concern Icons

Personalised care from Reigate Beaumont Care Home

We know finding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staff are always on hand to offer friendly advice and give tours of our luxurious home and award-winning gardens at a time to suit you. With beautiful decor alongside bespoke care, Reigate Beaumont offers a wide range of services and facilities. A real emphasis is put on nutritious menus and a stimulating activities programme, tailored to each individual and their lifestyle preferences.

Nursing care • Residential care • Respite breaks Home-cooked food • Tailored activities

For friendly advice or to pick up a selection of our free and helpful care guides, pop in for a chat or call me on:

Tel: 01737 742 736 Pramojil Kurian General Manager

Colley Lane, Reigate, Surrey, RH2 9JB

OUR TRUSTEES Peter Brooks (Trustee and Assistant Treasurer)

I am a 67 year old retired funeral director, married and resident in Reigate. I have lived in Redhill and Reigate since I was 10 years of age. Educated at Oxted Grammar School. On leaving school, I worked for three years at the Crusader Insurance Co., Reigate, in their mortgage accounts department. I then joined Stoneman Funeral Service, where I worked for forty years, initially as a bookkeeper and subsequently as a funeral arranger and conductor. In my younger days, I enjoyed athletics, fencing, archery, deep-sea angling, golf, bowls and darts. I enjoy socializing, gardening and for the last few years, have enjoyed competing in the Redhill and District Quiz League. I joined Age Concern at Merstham in 2006, as a volunteer, looking after their day to day finances and bookkeeping.

Nicola moved to Redhill, from South Africa, 14 years ago and has lived and worked in the area ever since. She is a pension actuary and spends most of her time helping companies and pension fund trustees to ensure that members’ pensions remain secure and that members receive clear and accurate information about their options. Nicola also spends time mentoring junior colleagues and is particularly interested in helping young women spot and take advantage of career opportunities. In her free time, Nicola practices tai chi, potters around her small garden and, when time and budget permit, travels to remote parts of the world. Sarah Miller

Nicola van Dyk

Sarah Miller became a Trustee of Age Concern Merstham, Redhill and Reigate in November 2013. Sarah is a qualified actuary and was a Senior International Consultant with Towers Watson until April 2010 when she decided to take a career break to spend more time with her family. While at Towers Watson, Sarah advised multinationals in all areas in connection with their pension and benefit plans outside of the UK, with particular focus on financial accounting and mergers and acquisitions. In addition to her Age Concern trustee role, she is also the Treasurer for the Friends of Dunottar charity thus making good use of her strong financial background. Sarah also enjoys regularly coming into the day centre to help out and spend time with our clients.

Angela Fraser DL (Chairman) Angela has over 25 years’ experience in the Public Service Sector, serving as a Councillor for Reigate and Banstead Borough Council from 1979 – 2000, and for Surrey County Council from 1981 – 85 and 1989 – 2013. Angela has extensive committee experience and executive positions have included Mayor of Reigate and Banstead; Chairman of the Community Services Committee, Vice Chairman and also Chairman of Surrey County Council. Angela has a keen interest in local history and the arts and directorships include Chairman of Reigate Priory Museum Society, Chairman of Surrey Historic Buildings Trust, Chairman Thames Young Mariners and Foundation Governor of Queen Elizabeth’s Foundation. Angela is a proud parent and grandmother and personal interests include gardening, flower arranging, music, theatre, foreign travel and bridge.

Ken Gulati (President) An experienced former Borough councillor and previous mayor Ken is a local solicitor-advocate and believes that authorities should find more economic ways to deliver services. He is involved with a number of local charities for the elderly and the Scouts and returned to politics after a gap of some years upon his election to Surrey County Council in May 2013. Ken is a lawyer who specialises in family law and children matters. In over thirty years of practice he has come to believe that mediation is a better way to resolve family legal disputes than the traditional court processes which can be expensive, stressful and damaging to relationships and the children. He is a member of the Law Society’s Panels on Family Law and on Children. He has established his own firm with a Legal Aid Family Law Franchise. He appears regularly as an advocate in local courts.


“To promote the well -­being of all older people and to help make later life a fulfilling and enjoyable experience.” AIMS AND OBJECTIVES Potential Users: Number of older people in the area of benefit: Approximately 11,000 n Help local older people to live independently and remain in their homes as long as they are able and wish to do so. n Seek financial stability in order to maintain and improve essential core services. n To promote the well­being of all older people and to help make later life a fulfilling and enjoyable experience. n Help older people overcome social isolation and loneliness and live their life to the full. n Work in partnership with other voluntary organisations and statutory authorities to assess the needs of local older people in order to provide high quality and effective services. n Work toward improving opportunities for older people and enable them to make a valued contribution. n Find additional resources to expand services and to start new initiatives in order to provide services that meet the changing needs of local older people.

Although we would like to thank all of the sponsors within this folder for their support, neither Age Concern Merstham, Redhill & Reigate nor Excell Media can recommend or endorse any services or products supplied by the sponsors.

Age Concern Merstham, Redhill & Reigate, Voluntary Organisation for the Elderly ADDRESS: The Merstham Centre, Weldon Way, Merstham, Surrey RH1 3QB TELEPHONE NUMBER: 01737 645636 EMAIL ADDRESS: WEBSITE: REGISTERED CHARITY NUMBER: 247634 – The voluntary Association for the Elderly AREA OF BENEFIT: Merstham, Redhill, Reigate and Hooley in the Borough of Reigate & Banstead, County of Surrey

Objectives: The CONSTITUTIONAL AIM is “to promote the welfare of the aged in a manner which now and hereafter may be deemed by law charitable within the Borough of Reigate.” Age Concern Merstham Redhill and Reigate provides care, practical support, and social and leisure services for the benefit of all older residents in Merstham, Redhill, Reigate and Hooley to meet the following objectives: n live independently n remain at their homes as long as they wish and are able to do so n prevent/delay admission to residential homes/hospitals n overcome isolation and loneliness and socially interact with others n claim the benefits they are entitled to n improve skills and acquire new skills n reduce the length of hospital stays n link with other voluntary organisations and statutory authorities on their behalf n link with local businesses and trades people for services that older people can trust n make a valued contribution to the local community n provide a point of contact and information that meets the needs of older people and their families advise older people on how to get help n

engage in public health education programmes to promote: -­safety at home -­healthy lifestyle -­Improve mental health -­Provide healthy exercise programmes

Also, Age Concern Merstham, Redhill & Reigate is committed to work in partnerships with other organisations and statutory authorities to assess the current changing needs in order to provide high quality services for local older people across a wide spectrum of needs, abilities and interests.

Age Concern Merstham, Redhill & Reigate provides the following services: n Information & Advice

n IT and Internet Learning

n Day Centre

n Hard of hearing service and Hearing Aid Maintenance

n Hot Meals n Transport for the frail, housebound and disabled older people n Shopping trips n Social outings n Home Support Service (Visiting/befriending)

n Lists of local reliable trades people n Shopping Trips for the Frail & Housebound n Volunteer gardening Service n Legal Advice in partnership with Quanticks Solicitors

Living well – Raven’s homes and service for older people

What is the best fit for you? Raven is a provider of affordable housing in Redhill, Reigate, Earlswood and Merstham, Banstead and Tadworth. We can provide mixed accommodation types for those over 55 including bungalows and one bed and two bed flats. We have a wide range of schemes and tenures to suit your needs! Sheltered Housing – what it is not Sheltered housing is not the same as a nursing home or residential care home. You don’t have to take advantage of all the services on offer. We will work with you to find out what level of service is right for you. We work with our residents to arrange and provide a wide range of social and educational

opportunities at some of our schemes such as IT classes, darts, pool, aromatherapy massage, breakfast clubs and live music events. What if you don’t want to move? Our SOS service – not just for Raven residents! We also provide a service called SOS (sheltered outreach support). We can arrange to call you and/ or visit you in your own home and you don’t have to be a Raven resident to apply. If you would like to join in with any of the events going on at your local sheltered scheme we can help you. However, you don’t have to have anything to do with our sheltered schemes – and SOS isn’t about getting you to move to a sheltered scheme either.

Building Homes, Changing Lives

For further information please call 0300 123 3399 or email

Helping you stay independent in your home Home, there’s no place like it, is there? Absolute Care Services have been supporting individuals to remain living independently within their own homes for over 14 years. We recognise the importance of remaining at home and to continue living an independent, fulfilling life. Our team

From your first phone call to the delivery of your tailored care package, our friendly team are on hand to ensure you are only receiving the very best quality service. Our caring and compassionate support workers are all fully insured, extensively trained and vetted to ensure they only deliver the very best care in the comfort of your home. We are registered and regulated by the Care Quality Commission (CQC) and we are proud members of the UK Home Care Association (UKHCA) to ensure high standards are maintained throughout your journey with us. Our services include but are not limited to; Companionship, Respite Care, Personal Care, Shopping Support, Domestic Support, Medication Support, Meal Preparation, Escorted Outings, Appointments, Leisure Activities. So, what’s next? Contact us on the details below. One of our friendly team will arrange a FREE, no-obligation in-home consultation to discuss how we could help you. Search us online at: or find us on to see what our clients say about us!

Tel: 01737 306 666 • Email: Address: 1 Norbury Road, Reigate, Surrey, RH2 9BY

Catriona Lumiste SOLLA Accredited Later Life Adviser & Care Fees Planning Specialist

Do you have concerns about the best way to fund the cost of care for a loved one? Please contact me for a confidential chat with no obligation on your part.

Mobile 07841 823846 Redhill 01737 321206 Croydon 0208 4547482 Email Web

Home visits can be arranged where appropriate

Independent Financial Advice My services include: Retirement Planning Equity Release Inheritance tax planning Care Fees Planning

Financial Care Solutions Ltd is an Appointed Representative of Best Practice Group which is authorised and regulated by the Financial Conduct Authority. Registered Number 720600 Registered in England No 09712439. Registered Office Abbey House, 25 Clarendon Road, Redhill, Surrey, RH1 1QZ

AGE CONCERN SERVICES AND ACTIVITIES MERSTHAM CENTRE Open Tuesday, Wednesday, Friday 9.30am to 3.30pm The Merstham Centre is the hub for all our activities. We offer a day centre three days per week, providing the opportunity for local older people to socialise, form friendships, participate in mental stimulation through leisure activities and to receive a hot meal. We have an in-house cook and there is a choice of hot or cold meals and snacks every day, or members are welcome to bring in a sandwich from home. However, as a courtesy to other members we ask people not to bring take away’s or other hot food into the centre. Support and advice for varying issues can also be given, thus alleviating isolation and loneliness, promoting good health and preventing hospitalisation. We try to offer a wide range of activities, regularly inviting guest speakers and entertainers to the centre. We have special events and theme days throughout the year and try to incorporate the various themes into our activity sessions, for example, making the decorations for the Halloween Celebrations. The day centre members help with fundraising activities by holding raffles, bingo, clothes and book sales etc. We offer gentle exercises on Fridays and the WEA often provide free arts and crafts classes and other courses for our members. The average age group is 78-88 years and the majority of day centre members are female but the men’s shed is now attracting more male members to the centre. Men’s Shed During 2014 we established a “Men’s Shed” in the garden of our Merstham Centre. A Men’s Shed is a larger version of the typical man’s shed in the garden – a place where he feels at home and pursues practical interests with a high degree of autonomy. Members share the tools and resources they need to work on projects of their own choosing at their own pace and in a safe, friendly and inclusive venue. The decision to build a Men’s Shed came after discussions with local health professionals who identified the need for meaningful, age appropriate activities for socially isolated males living in the Merstham, Redhill and Reigate areas.

The shed is a place for men to be together, do some woodwork and generally have a good time. The emphasis is on make do and mend, many projects come from reclaimed timber and we sell finished items to fund new projects. Men’s sheds are now established as part of the health infrastructure that supports programs to improve men’s health and wellbeing. There has been considerable research into the social and medical benefits that a shed can provide and it is widely recognised that the three main plagues of old age are loneliness, lack of purpose and boredom. These are plagues of the human spirit, not the body and there are no medications that can fix this, but joining a shed can help to shift the balance and bring back a meaningful purpose.

No Bingo! No singalongs! A fully fitted and heated workshop awaits with all the tools and timber supplied – and as much tea as you can drink. For further information or to organise a trial visit, call in to see Simon in the shed during opening hours, or phone him on: 0755 7950 628 or phone the office on 01737 645636

Can you help? We appreciate donations of any unwanted tools and equipment that you may have, and we need an ongoing supply of timber, nails, screws, sandpaper etc. for our projects. Please let us know if you have anything that we can use – always happy to collect from the local area! Transport We have a 12 seater mini bus which is used to transport members to and from the day centre, and also for the outings and shopping trips. This service is utilised by the majority of our members because it provides a door to door service which is safer and more comfortable than trying to use public transport. Our paid driver manages the transport service and we have an excellent team of volunteer drivers and escorts to assist him. However, we are always looking for more volunteers to cover staff/volunteer holidays and other commitments. Shopping Trips The shopping trips are generally provided on a fortnightly basis, and usually incorporate a pub lunch on the way. These trips help to promote independence among our members by enabling them to do their own meal planning and shopping. We vary the shopping centres and lunch destinations so that the trips also have a bit of a social component. The driver is available to help take the shopping back into their homes and will arrange for an assisted shopping service for anyone with mobility problems. Outings The outings are generally organised on the alternate week to the shopping trips. Although we usually include some old favourites, we try to introduce some new destinations every season. The schedule is varied, including sea side trips in the summer, lots of garden centres with tea rooms and theatre and pantomime trips during the Winter. Our members have quite specific needs, including accessible toilets, level pathways etc. and it is always a challenge to find new venues that are appropriate. The trips are very popular and early booking is recommended. Computer Classes Our computer classes are proving ever more popular with our members and the interest from the general public is quite high. Our classes are full and we are still managing to accommodate more spaces. We are very grateful to one of our most dedicated volunteers, Anne Hamilton, who teaches our members whatever it is that they want to learn from the basics of switching on a laptop, online shopping and banking, social networking with family and friends to uploading photos.

Befriending Service The Befriending Service provides an opportunity for genuine friendship for people who live alone and have very limited contact with family and/or friends. Volunteers are carefully matched with clients with shared interests and hobbies and will make their own arrangements regarding visiting and any outings directly with the clients. All of our volunteer befrienders are enhanced DBS checked and jointly interviewed for suitability for the role. Some of our befrienders have continued to befriend the same older person for several years and have formed genuine friendships. This is a vital service, helping to alleviate social isolation and loneliness, and is extremely beneficial for our members Hearing Aid Service In partnership with Crawley and East Surrey Hospital Audiology Department, we are an authorised supplier of National Health hearing aid batteries. The Sight for Surrey Hearing Bus also comes to the centre every 12 weeks to provide a hearing aid maintenance service so that members can access trained staff able to deal with any problems they may have with their hearing aids or consumables. Hearing aid batteries are available from the centre during normal opening hours. Volunteer Listening Service We have a day centre volunteer who is able to provide support in the form of listening to any member who may be going through trauma, bereavement, ill health or any issue that they would like some support with. To have somebody that is able to listen to your worries within a safe environment is crucial to maintaining good mental health and ensuring emotional stability. Although this service is only available by appointment, there is not a long waiting time, unlike formal counselling services which can take several months to organise. Chiropody service We have a visiting chiropodist, Michelle, who holds a regular clinic at the day centre. This service is widely used by our members and is available to non-members. Michelle will also attend home visits on request. Belmont Eye Care An ophthalmologist and staff from Belmont Eye Service visit the day centre regularly to conduct free eye examinations, advice and prescriptions. This is very convenient for members who may find it difficult to travel to a high street optician. Beautician Service We have a visiting beautician who can provide a range of services, including hairdressing, to our members either at the centre, or in their own homes. A list of available services and cost is available from the office.

OPPORTUNITIES TO HELP Age Concern Merstham Redhill and Reigate rely heavily on the support we receive from our volunteers and members of the local community. There are many ways that you can help us to continue to provide these vital local services, including: Volunteering Our services couldn’t run without the help we receive from our wonderful volunteers; opportunities include: n Drivers and escorts for the transport service n Activity assistants to help with art and craft work projects

n Befrienders – we are keen to recruit more volunteer befrienders to help us expand this vital local community service n Fundraising and event coordination to help raise our profile and much needed funds Donations One man’s trash is another man’s treasure! We are happy to receive any of the following donations and we can collect any bulky items:

n Kitchen assistants help with food Cherchefelle Housing to Asociation 1-4:Layout 1 service and clearing up



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n Tools and equipment for our Men’s Shed, any pre-loved wood working tools or equipment, including workbenches n Material and wool for craft work projects

Care and Support Do you need help with... • • • • •

Bathing and dressing Meal preparation Shopping Laundry Medication

... and other daily living and household tasks? We provide services in Surrey and West Sussex. We can deliver your care and support needs whether they are for one short call per day or 24 hour live in care. If you would like to know more, please look at our website or contact us at:

T: 01737 244312 E: Care • Housing Management • Support

n Art supplies n Money – we have some of our charity collection pots in local shops and businesses but we are always looking for new locations. Please let us know if you have a shop or high traffic business and are willing to have one of our pots on your counter.

For quality new Dentures and Denture repairs At our clinics in Redhill and Horley, we provide a complete denture care service that includes 24 hour to emergency denture repairs plus a unique home visit consultation. Denture Repairs New Dentures Home Visits Relines Additions Anti snoring devices Tooth Whitening

For Redhill Call

01737 773040

Unit 1,3 Mill Street, Redhill, Surrey RH1 6PA



For Horley & Crawley Call

01293 774687

17 Station Road, Horley, Surrey RH6 9HW

Don’t Stop Doing The Things You Love For over three decades we’ve made every Sunrise community a home from home. Each home is a vibrant place where independence, choice, dignity and the highest standards of care are valued above all else. We believe in giving you everything you need to live the lifestyle you want. Take our five daily activities for example. Each offers a rich, varied and stimulating experience every single day - helping you make new friends and simply carry on doing the things you love.

Pop in for a tour, or call us on 01737 888598 for more information. Sunrise of Banstead, Croydon Lane, Banstead, Surrey SM7 3AG

ADV_BAN_0316_AgeConcern_02.indd 1

A Snapshot of Sunrise in Banstead • High-quality personalised care 24/7 • Landscaped gardens and beautiful interiors offering all the comforts of home • Five inspiring activities every day, seven days a week • Three delicious daily meals served in our very own restaurant

05/04/2016 09:07

RESIDENTIAL CARE IN REIGATE Your care is our total priority with our fully professional staff available 24 hours a day to assist you throughout your stay in our residential care home – delivering individually tailored care. • Long term residential care • Short term holiday stays • Tranquil garden • Ensuite rooms with TV point • Home cooked meals • Organised activities

Call 01737 222042 for more details Alvington House, 59 Wray Park Road, Reigate, Surrey, RH2 0EQ

Everycare ad A5 portrait_Layout 1 16/03/2016 09:57 Page 1


Est 1996 Established 1995

Personalised care for people in their own homes Providing a quality caring service devised personally for you Whatever help you may need, you can rely on our friendly and experienced carers for personal care, bathing, cooking, shopping and companionship; from half-hour visits to full time Live-in Care tailored to your individual needs. Everycare are dedicated to providing a complete range of services so that our clients can stay in their homes with security and peace of mind.

Cleaning your home ... just how you like it! Are you looking for a professional and reliable cleaning company with the passion and expertise to make your home gleam from top to toe?

Bespoke cleaning services

No matter what kind of cleaning help you need, our privately owned cleaning company is here to help. We offer a range of domestic cleaning options to suit you and your budget. We’ve been cleaning homes throughout the Reigate, Redhill and Dorking areas since 1996! Get in touch with Amanda or Karen at Busy Bees Ltd.

Everycare (East Surrey) Ltd 7 Western Parade, Reigate, Surrey, RH2 8AU

Call today us on

01737 246000 0r visit

Phone: 01737 222 065 / 07798 693 067/8 Email:

STONEMAN FUNERAL SERVICE Fifth Generation Family Funeral Directors – Established 1865

● 24 Hour Service ● Home Visits ● Private Chapels of Rest ● Private Arrangement Rooms ● Prepaid Funeral Plans

Head Office & Funeral Home: Doran Court, Reigate Road, Redhill. Tel: 01737 763456 Memorial Office & Showrooms: 49 Bell Street, Reigate. Tel: 01737 243164

Consultus Care and Nursing Because people feel better at home

We recruit the very best carers to look after you or your family

Great careers for carers, great carers for our clients. If you would like more information please contact our dedicated team on 01732 355231 or visit One of the UK’s most experienced Live-In Care Providers

Providing a live-in carer 24/7 in the comfort of your own home

Age Concern Merstham, Redhill & Reigate, Voluntary Organisation for the Elderly ADDRESS: The Merstham Centre, Weldon Way, Merstham, Surrey RH1 3QB TELEPHONE NUMBER: 01737 645636 EMAIL ADDRESS: WEBSITE: REGISTERED CHARITY NUMBER: 247634 – The voluntary Association for the Elderly AREA OF BENEFIT: Merstham, Redhill, Reigate and Hooley in the Borough of Reigate & Banstead, County of Surrey