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Contents ELEVATOR WORLD India 30

4th Quarter 2020

Issue 4, Volume 13


Adapting to Challenges

by Yash Pandya V. Jagannathan, executive director, Johnson Lifts Pvt. Ltd., shares insights with your author on safety and maintenance.



Cable Craze

by Sheetal Shelar Patil Managing Director and CEO, Doppelmayr India Pvt. Ltd. Vikram Singhal shares insights with your author on the rising significance of cable cars as a form of VT in India.

Hybon Elevators & Escalators Pvt. Ltd., shares insights with your author about its “Showroom on Wheels.”


Taking It to the Streets

WEE Goes On

by Peng Jie August heat, pandemic worries aside, the 2020 expo shows the health of China’s VT industry.


by Yash Pandya Ratan Sehgal, managing director,


Building Safer Elevators

by Subramania Bharathiyar


Expertise, Experience and Safety



Finding Best Practices

Common Elevator Injuries

by Dr. Paresh Kariya




Transformative VT 72

by Sheetal Shelar Patil

AFAG, Virgo Join Forces



New Heights


2020 United Virtual Convention & 90 Exposition

by Sheetal Shelar Patil

submitted by NAEC

by Shem Oirere

Serious About Safety by Noor Fathima

by Krishna Kumar Ravi

The Case for Uniform Regulation

by K.S. Joshi


Editor’s Overview




Inside India News


Regional News

92 Safety as a Business

Product Spotlight

Inaugural CTBUH 96 Owner/Occupier 96 Forum

SOURCE Directory

by Sheetal Shelar Patil

submitted by CTBUH



Fueled by Growth

Maharashtra Lifts, 76 Escalators and Moving Walks Act, 2017: An Overview 78 Aiming for Quality 88

Safety Is an Investment, Not an Expense

Winners and Losers

by Yash Pandya



by Ajay Sharma

by Yash Pandya

by Sushant Shetty and Trisha Mandal

Maintenance Matters

by Sheetal Shelar Patil



FLS and Elevators

by Sheetal Shelar Patil

by Rajnikant Lad

KONE and Technology

by Amit Gossain

by Manish Mehan

by Sebi Joseph



Advancing With Technology



Advertisers Index


EW ELEVATOR WORLD India is a quarterly magazine published by E­ levator World, Inc., Mobile, Alabama (U.S.) and Virgo Publications, Bangalore (India). Virgo Publications is a sister organization of Virgo Communications, organizers of the Global Lift and Escalator Expo. Elevator World, Inc. is the premier publisher for the international building transportation industry. Since the inception of ELEVATOR WORLD magazine in 1953, the company has ­ expanded core products to include ELEVATOR WORLD India; an ­extensive network of websites, newsletters (including ELENET®), and magazines; and the Source©, the most inclusive industry directory. Publishers – Anitha Raghunath, Ricia Sturgeon-Hendrick, T. Bruce MacKinnon International Publishing Co. – Elevator World, Inc. Indian Publishing Co. – Virgo Publications Editorial International Managing Editor – Angela C. Baldwin Consulting Editor, India – Vijay Pandya EW Editorial Staff (U.S.) – Lee Freeland, Kaija Wilkinson, Matt Irvin EW India Correspondent - M.J. Mohamed Iqbal Contributors – Sheetal Shelar Patil, Yash Pandya, Peng Jie, Subramania Bharathiyar, Sebi Joseph, Rajnikant Lad, Manish Mehan, Dr. Paresh Kariya, Amit Gossain, Krishna Kumar Ravi, K.S. Joshi, Sushant Shetty, Trisha Mandal, Ajay Sharma, Shem Oirere, Noor Fathima Printing, Distribution and Commercial Operations Commercial Directors – Anitha Raghunath and G. Raghu (India) Advertising Sales and Marketing Anitha Raghunath and G. Raghu (India) – T. Bruce MacKinnon, Lesley K. Hicks, Scott O. Brown, Pankaj Amarnani (International) Brad O’Guynn (Marketing) Susan Crigler (Education Products) Production and Internet EW Staff (U.S.) – Lillie McWilliams, Claire Nicholls, Diego Torres Vanegas Administration Anitha Raghunath (India) J. Scott Eastman (U.S.) ELEVATOR WORLD® and ELEVATOR WORLD India™ are registered trademarks and all rights reserved. Copyright© 2020. For permission to reprint any portion of this magazine, please write to the publisher at Elevator World, Inc., P. O. Box 6507, Mobile, Alabama 36660, USA or at Virgo Publications, Virgo House, 250 Amarjyoti Layout, Domlur Extension, Bangalore, India 560071. ELEVATOR WORLD India is published in the interest of the members of the elevator industry in India, to improve communication within that industry and to further continuing education of members of that industry. ELEVATOR WORLD India publishes articles by contributing authors as a stimulus to thinking and not directives. ELEVATOR WORLD India publishes this material without accepting responsibility for its absolute accuracy, but with hopes that the vast majority of it will have validity for the field. The ideas expressed therein should be tempered by recognized elevator engineering practices, standards, codes and guidelines. Publication of any article or advertisement should not be deemed as an endorsement by ELEVATOR WORLD India, ELEVATOR WORLD, the publishers at Elevator World, Inc. or Virgo Publications. Printed by Sri Sudhindra Offset Process, No.27-28, 8th Cross, Malleshwaram, Bangalore - 560003, Karnataka, India. ELEVATOR WORLD India will be published quarterly in 2021: February 16, May 18, August 17 and November 16. Advertising and subscription information is available at Send company updates, announcements, press releases, product launches and article contributions to

Editor’s Overview Transitioning From Survival to Revival by Vijay Pandya COVID-19 has been likened to an unexpected, undesirable houseguest who has overstayed a never-extended welcome and unfortunately shows no signs of leaving anytime soon. Our efforts, hopes and prayers for an effective vaccine continue unabated. Meanwhile, to borrow a line from The Untouchables, delivered by Robert De Niro essaying the character of Al Capone, “Life Goes On. . . .” With India progressing from one stage of unlocking to the next, existing with COVID-19 is being grudgingly accepted with sanitizing, masks and social distancing providing some measure of safety, as well as topics for satire. As businesses and offices operate with greater frequency and different modes of transportation expand their operations, the usage of vertical transportation (VT) has also been increasing steadily. A corresponding rise in the concerns over ensuring adherence to the norms outlined for safety and maintenance is obvious. By sheer coincidence (since the issue themes are finalized a year in advance, and we make no claims to being clairvoyant), this also happens to be the content focus of this issue. We have sought insights from a cross-section of industry members and presented them in these pages, along with relevant articles, reports, updates and recent developments. Starting with basic safety features and maintenance requirements to the scope for additional precautions, guidelines for making safety and maintenance a way of life to leveraging technology, VT representatives and experts have shared perspectives on facets that need to be contemplated at a macro level. What also seems evident is that educating end users will have to be given greater priority, as their decisions (on maintenance contracts) and actions (implementing safety measures) eventually hold the key to success. Looking forward, we all fervently wish that COVID-19 not continue to impact our lives in 2021 the way it has in 2020. At the same time, if the smart solutions created to cope with it can be expanded and more widely adopted to make the usage of VT safer with smoother, hassle-free maintenance, at least some good will have emerged from it. From all of us at EW India, take care and stay safe!

• Issue 4, Volume 13 •



2020-2022 NOV

CTBUH Conference


International Sourcing Exposition for Elevators and Escalators





Mumbai, India

Ascen.tec Paiania, Greece


Lift & Escalator Symposium


Eurasia Asansรถr


Interlift 2021


Global Lift & Escalator Expo Dhaka


Vietnam Lifts and Elevators Expo

7-8 1-4

19-22 18-20 2-4 6-7


Virtual only

Shanghai, China

Istanbul, Turkey

Augsburg, Germany

Dhaka, Bangladesh

Ho Chi Minh City, Vietnam

International Elevator & Escalator Symposium Amsterdam, The Netherlands


NAEC 73rd Annual Convention and Exposition


Global Lift & Escalator Expo Africa


Louisville, KY

Johannesburg, South Africa


OEM Growth, Outlook Solid numbers and a contract Johnson Lifts, TJEI Bullish on India Johnson Lifts Continued urbanization that is seeing high- and mid-rise building growth trickle down to Tier-3 cities is fueling growth of the vertical-transportation (VT) industry domestically, according to Johnson Lifts Pvt. Ltd. Executive Director V. Jagannathan. He said Johnson Lifts, headquartered in Chennai, has enjoyed 10 years of “robust sales,” projected to close out 2020 with “the highest numbers [in terms of both units and revenue] yet.” Johnson Lifts is India’s largest OEM in terms of market share, and infrastructure and prestige projects continue to drive growth. The company has provided VT equipment for metros, airports and railways, and for projects such as the Statue of Unity (ELEVATOR WORLD India, 1st Quarter 2020), Parliament House, the Supreme Court, the All India Institute of Medical Science and shopping centers as part of a US$1.6billion overall industry that Jagannathan observed stands at 75,000 units annually and growing.

TJEI has a foothold in 17 major Indian cities and is working with more than 100 customers across the country. Notable projects include installing and maintaining 128 elevators with destination control system (DCS) at the Surat Diamond Bourse diamond exchange (EW India, 4th Quarter 2019). “Going forward, TJEI will continue to focus on improving quality and making investments in engineering facilities that will allow it to bring highly reliable products to market,” the company said.

TJEI Lands 62-Elevator Order for Tech Park in Pune TJEI has secured an order to design, supply, install, test and commission 62 elevators at the International Tech Park in Pune, Kharadi (ITPP-K), a development spread over 17 acres. Forty-six of the elevators will feature Toshiba’s first 2.5 m/s machineroom-less technology combined with a DCS. The project includes five eight-car groups and one six-car group.



Toshiba Johnson Elevator (India) Pvt. Ltd.’s (TJEI) growth in and commitment to India was highlighted in a recent issue of Toshiba India Pvt. Ltd.’s newsletter, Toshiba Times. Tomohiko Okada, Toshiba India managing director, observed that, in the eight years since it was established, TJEI has achieved: ♦ Sales of 3,800 units ♦ Year-over-year compound annual growth rate of more than 15% ♦ Zero accidents ♦ Supplying 6 m/s elevators ♦ Establishing the Training & Distribution Centre in Chennai

International Tech Park; image courtesy of CapitaLand


ELEVATORWORLD India • 4th Quarter 2020 •


KONE Elevator India Goes Virtual OEM’s presence at online events focuses on health and safety and dealing with “the new normal.” Stall at DiECE 2020 KONE Elevator India was the only elevator company to participate in the three-month virtual Digital Exhibition on Construction Equipment (DiECE) 2020, promoted by the Confederation of Indian Industry. KONE Elevator India’s virtual stall showcased recently launched health and well-being solutions that address customers’ back-to-work concerns, including 24/7 connected services, U MiniSpaceTM elevators and

maintenance and modernization solutions. “The virtual stall at DiECE exhibited our wide range of future-ready offerings backed by innovative technology, each designed to support our customers as we ease into the new normal,” said Amit Gossain, managing director, KONE Elevator India and South Asia. “From calling elevators using mobile phones to elevator air purifiers and escalator handrail sanitizers, there was a suite of health and well-being solutions on display to support people’s transition into a new normal.”

KONE’s virtual stall at DiECE

Architect Webinar The company organized an inclusive webinar for architects titled “The Future of the Real Estate Industry and Vertical Transportation in the New Normal” on July 21. More than 600 architects from India, Nepal, Bhutan, Bangladesh and Sri Lanka attended the session. As part of the webinar, Heikki Rintala, people flow intelligence expert, KONE Asia-Pacific, shared

(l-r) Niranjan Hiranandani and Amit Gossain


ELEVATORWORLD India • 4th Quarter 2020 •

insights on how smart solutions in the vertical-transportation (VT) industry will shape the future of transportation in buildings and how AI and digitization will play a key role in this transformation. A highlight of the webinar was a conversation between Dr. Niranjan Hiranandani, cofounder and managing director, Hiranandani Group, and Gossain. Hiranandani shared his views on the current state of the Indian economy and the challenges facing the real estate industry. Gossain said: “Smart living in the new normal is being defined by flexibility and convenience. Architects are key stakeholders in ensuring efficient people flow for urban dwellings, and KONE closely collaborates with them around the world to make cities greener and smarter, especially now, when the whole landscape of real estate is changing.”


Otis India Wins Prestigious 2019 CEO’s Award Otis India, led by President Sebi Joseph, recently won the 2019 Otis CEO’s Award for Transformation, recognizing the team’s efforts in executing its overall strategy. The awards are presented by Otis President and CEO Judy Marks to teams around the world for outstanding performance among their peers. Otis India was recognized for consistently growing its newequipment business through innovation and collaboration among sales, marketing, factory and field professionals. Strategic initiatives included product launches, bolstering sales teams to increase coverage and efficiency, Lean factory transformation and enhancing field installation efficiency. In 2019, Otis India won several landmark infrastructure projects, achieved 100% rollout of customer-relationship-management software, supported new product releases with digital marketing campaigns and launched a comprehensive online sales training program. Between 2015 and 2019, new equipment orders grew significantly above segment growth.

70-Plus-Story Buildings Now Allowed in Five Gujarat Cities The maximum allowed height of buildings in five cities in Gujarat — Ahmedabad, Vadodara, Surat, Rajkot and Gandhinagar — has jumped from 23 to 70-plus stories since the Gujarat state government amended building regulations, Live Mint reported in August, citing Press Trust of India. Gujarat Chief Minister Vijay Rupani said the new rules will ensure “optimum utilization of land and, eventually, help in lowering the prices of houses.” Applicable to towers exceeding 100 m in height, the amended regulations require structures 100-150 m tall to have a 2,500-m2 plot, and those taller than 150 m, a 3,500-m2 plot. A special committee will be formed to approve projects.

A bird’s-eye view of Ahmedabad’s Old City; photo by Sgmanna for Wikipedia

INSIDE INDIA NEWS Send to Editorial – India Vijay Pandya l Consulting Editor Virgo Publications Bangalore, India +91 9820053482,


ELEVATORWORLD India • 4th Quarter 2020 •


COVID-19 Prevention Hand gestures, foot controls for units serving busy systems Hyderabad International Airport Elevators Go Touchless All passenger elevators at GMR Hyderabad International Airport have been equipped with touchless technology that allows passengers to use hand gestures to call and direct elevators, The Indian Express was among outlets to report in September. Automating all passenger elevators followed a successful pilot program. Based on infrared technology, the system allows users to wave their hands over a sensor to call an elevator and point a finger toward a floor number to take them to a desired destination. The airport handles more than 20,000 domestic passengers daily, more than six times the roughly 3,000 it saw prior to recommencing operations on May 25 after a pandemic-related closure that affected airports nationwide. Touchless elevators complement other airport innovations such as “zero-contact” check-in and sanitation systems that implement ultraviolet light.

Chennai Metro Installs Foot Controls for Lifts The metro rail system in Chennai, in an effort to reduce the spread of COVID-19 infections, has installed foot-operated controls for elevators at the 32 stations of the 45-km line, the Times of India reported in September. In addition, foot-operated elevators are being installed at the nine stations of the metro’s 9-km Phase 1 expansion, which will link part of North Chennai to the system and is scheduled to open by the end of 2020. The project was initiated at 20 stations, including the busiest, Alandur, Central and Airport. The remaining 12 were expected to be finished within the first few days of October. The new mechanisms allow commuters using elevators to tap a button on the floor of the lift with their feet, rather than touch a button that could harbor pathogens. In May, the metro system installed foot-operated elevators at its head office in Koyambedu, and, after receiving feedback from users, it began installing foot controls at its stations, which have two to four lifts connecting street level to concourse and platform levels. Other touch-free technologies include QR-code tickets, which can be purchased through an app, and travel card readers that allow passengers to simply tap their smartcards to recharge.


ELEVATORWORLD India • 4th Quarter 2020 •

IGV Group: Trends, Preferences Hold Strong Italy’s IGV Group recently shared trends, highlights and customer preferences in India and beyond, observing that preferences have held strong despite the pandemic. Indian customers continue to demand bespoke designs, many of which follow Vastu Shastra — the oldest holistic architecture in the world. Residential and office customers look to Vastu Shastra consultants to determine lift positions to create harmonious spaces and maximize positive energy. In China, IGV observed, contactless elevator solutions to prevent the spread of COVID-19 are in high demand. “From the most traditional European countries, to Asia that pays attention to finishes, to the luxury required by African customers and the extreme magnificence of India, each country has its own special style,” Michele Suria, CEO of IGV Group, observed. Suria said the pandemic has brought about increased attention to safety and touchless technology, “but the use of the lift and the relevant demand have not substantially changed.”

Customers in India look to Vastu Shastra consultants to determine lift position to maximize positive energy; image courtesy of IGV Group.

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Urban Accessibility FoBs aim to improve safety, traffic flow.

A new foot-overbridge (FoB) is being proposed for the site in Delhi where an old iron bridge was dismantled in 2011, Hindustan Times reported in August. The FoB, which would cross the Netaji Subhas Marg, has been proposed to the Delhi Public Works Department. Parlad Singh Sawhney, a member of the Delhi Legislative Assembly, said the new structure would likely be in place by March 2021. “Ever since the old foot-overbridge has been dismantled, pedestrians in the area face difficulties in crossing the busy road,” said Sawhney. “Netaji Subhash Chandra Marg is a busy road, and especially during peak rush hours, it becomes an uphill task for those on foot to cross the road.” Funding for the project was delayed when the COVID-19 outbreak struck the Delhi region. Senior police officials noted that redevelopment of the road makes the pedestrian crossing imperative. According to a Public Works Department proposal, the FoB would be equipped with elevators, escalators and ramps to make the structure accessible to people with disabilities. While some area residents applauded the plan, others were less enthusiastic, noting the old structure was not properly maintained and had become a hangout for petty criminals.

Underpass, Flyover and FoB to Ease Traffic Woes in Gurugram Construction on an underpass at Mahavir Chowk in Gurugram has resumed, with the Public Works Department planning to also build an elevated, 315-m-long foot overbridge (FoB) with five exits connecting five different routes, and a flyover, The Pioneer reported in August. Two of the five FoB exits will be equipped with escalators, while the other three will have elevators. Once complete, the project will improve traffic flow and ease “unending traffic jams” in the area, an official with the Gurugram Metropolitan Development Authority said, adding, “Movement of traffic, as well as pedestrians, is highly haphazard at Mahavir Chowk.” The project is expected to be completed by July 2021. The total cost is estimated at around INR1.18 billion (US$16 million).


ELEVATORWORLD India • 4th Quarter 2020 •

IN MEMORIAM Vertical-transportation (VT) industry veteran P. Venkatnarayanan, founder, PAPL Corp., passed away on August 20 at age 78. He started his career in 1972 as a graduate engineer trainee at Otis, retiring in 2003 as regional manager. He then joined ETA Melco in India as advisor, helping expand operations and business. In 2007, with partners Krishna Kumar Ravi and Kalavathi Rajagopalan, he established PVN Associates, one of India’s leading VT consulting firms. Venkatnarayanan retired in 2016 after more than four-and-a-half decades in the industry. Described by many who interacted with him as “a wonderful person,” Venkatnarayanan was known to be humble and selfless, and served as a mentor and role model to many. He leaves behind his wife of 48 years and a long list of friends with fond memories of him. On behalf of the VT industry, ELEVATOR WORLD India extends heartfelt condolences for the loss of a man whose life story and achievements will surely continue to inspire future generations. Venkatnarayanan

New FoB Planned for Site of Old Bridge in Delhi


OEMs in China Continued growth results in physical expansion, contracts. Otis China Opens New Escalator Factory in Shanghai Otis China announced the official opening of its new escalator factory in Shanghai, a facility with intelligent manufacturing and advanced automation that meets Industry 4.0 standards, in July. The factory, relocated from South China to its new home in East China, meets Otis’ global quality standards, the company said. It will employ 3D modeling, custom engineering and real-time quality control to enhance both the finished products and the factory’s efficiency. Perry Zheng, president, Otis China, said during a ribbon-cutting ceremony that the factory, which will produce highperformance escalators and moving walkways, will serve a global market.

this year, the Council on Tall Buildings and Urban Habitat reported. In addition to the Hitachi vertical-transportation system, the 43-story tower has a lobby with 12-m-tall ceilings and 4.2-m standard floor heights that let in plenty of natural light. An “intelligent fresh-air system” will provide ventilation, and a double-layer curtain wall will protect against noise, heat and glare. The plan includes more than 1,200 parking spaces for tenants. Ganzhou Baoneng Center is being developed by Baoneng Real Estate Development.

Otis China officials and local dignitaries cut a ribbon to officially open the company’s new escalator factory in Shanghai.

Hitachi Supplying 88 Units to Wuhan Metro Hitachi Elevator (China) Co., Ltd. has won a contract to provide 22 elevators and 66 escalators to section 2 of Line 16 of the Wuhan Metro, the company announced in August. Construction of all stations on Line 16 has begun. Line 16 is a high-speed light rail line that connects the Hannan District with Wuhan’s main business districts. It has 12 stations along its 32.4 km (12.7 km of which are underground). Five of the stations are elevated and seven are below ground. Regular service is expected to begin in 2021. Hitachi has provided more than 540 escalators to Wuhan Metro’s Lines 2, 3, 6, 7 and 8, including four of its model EX-BPG with a lifting height of 22.4 m, the highest in central China. Officials in Wuhan have made construction of transportation networks a priority for the second half of 2020. Despite the COVID-19 pandemic and serious flooding, construction of the city’s rail transit system has continued.

Ganzhou Office Tower With Hitachi Elevators Tops Out Served by 10 Hitachi elevators traveling at up to 6 m/s, Ganzhou Baoneng Center office tower in Ganzhou topped out at 218 m this summer ahead of completion scheduled for later


ELEVATORWORLD India • 4th Quarter 2020 •

Ganzhou Baoneng Center; image © Baoneng Real Estate Development

KONE to Supply Jinan Metro Line R2 With 107 Escalators KONE will deliver 107 escalators to the first phase of the Metro Line R2 in Jinan, China, the company announced in July. Jinan, the capital of eastern China’s Shandong province, has traditionally been a major bus transportation hub, but the city opened its first metro line in 2019, and two lines are now in service. Metro Line R2 will total 36.4 km in length, with most of it — 34.5 km — underground. The 19-station line is expected to become the east-west backbone of the Jinan Rail Transit network, traveling between Wangfuzhuang and Pengjiazhuang, and will connect major areas of Jinan, including the old town, the newer part of the city in the west and the Jinan High-tech Industrial Development Zone in the eastern part of the city. It will also connect to existing metro Continued

REGIONAL NEWS lines R1 and R3. KONE will equip 10 of the stations, from Shengchanlu to Pengjiazhuang, with 107 TransitMaster™ escalators. The contract also includes two years of standard maintenance. Construction of the line is expected to complete at the end of 2020. Hitachi previously won an order for 118 escalators in nine of the line’s stations.

A rendering shows a station on Jinan Metro Line R2; image courtesy of KONE.

KONE Supplying 103 VT Units for Chongqing Metro KONE will supply 103 vertical-transportation (VT) units for the second phase of Metro Line 6 in Chongqing, China, the company announced in August. The OEM will equip the line’s stations with 83 of its TransitMaster™ escalators, and 16 MonoSpace® and four MiniSpace™ elevators. Additionally, the contract includes two years of standard maintenance. Line 6 will create a connection through the Liangjiang New Area in the north of Chongqing. The Liangjiang New Area and its Yuelai district are hubs bringing together international business, exhibitions and conferences, leisure tourism, cultural creativity and ecological living. At a length of more than 14 km, phase two of Line 6 will travel from Yuelai station to Shaheba station through seven stops and connect to three other existing lines of the Chongqing metro system. It is being developed by the Chongqing Rail Transit Co., Ltd. and is expected to be completed by the end of 2020.

Journal Reports on Coronavirus/ Elevators Study The professional journal Indoor Air published a report in September detailing an investigation into how long aerosol droplets of the coronavirus that causes COVID-19 persist in hospital elevators and offered specific measures to reduce the risk of transmitting the disease. The investigators, funded by the University of Amsterdam, using a special spray nozzle that could mimic a single cough, sprayed a “controlled quantity” of glycerol/ethanol droplets inside elevators. The evaporating ethanol has “the same size distribution as evaporated respiratory droplets from a single cough.” They were then able to test for aerosol particles at the back of the elevators, at half height. The elevator was operated normally, with 10-20% door-open time. The test found that it took 12-18 min for the number of particles to diminish 100-fold, both in medium-sized and large elevator cars, but that time was reduced significantly when the doors were left open. The article went on to describe how much coronavirus could be released into an elevator car from a mildly ill person under scenarios involving loud talking or a cough. As a result of the tests, the authors offered several suggestions for reducing the risk of coronavirus infection inside elevators, including adjusting the doors so they stay open longer and mechanically altering the ventilation system. Rather than exhausting air through the top of the car into the hoistway (as is the case in many hospital elevators), the proposed alteration draws in fresh, filtered air from the hoistway. They also noted that ventilation systems shut off within 2 min when the observed cars were idle. The authors suggested they be reprogrammed to remain on longer, which would increase the air exchange. To read the full report, visit

Acquisition Complete; thyssenkrupp Elevator Now Independent The acquisition of thyssenkrupp Elevator by private-equity firms Advent International and Cinven is complete, with all relevant regulatory authorities approving the transaction, thyssenkrupp Elevator announced on July 31. “The successful closing marks a new chapter in our history,” CEO Peter Walker said. “Together with our new owners, we will further strengthen our position as an independent, Germany-based elevator and escalator company.” Advent and Cinven said they aim to grow thyssenkrupp Elevator through organic growth; carefully targeted acquisitions, particularly in Asia; energy-efficient product development; and R&D. With operations worldwide and more than 50,000 employees, thyssenkrupp Elevator had sales of EUR8 billion (US$9.4 billion) in 2018-2019. Service is its most important business, with approximately 1.4 million units under maintenance and more than 24,000 service technicians globally. Its stable service business allowed thyssenkrupp Elevator to “demonstrate its fundamental resilience” throughout the impact of the COVID-19 pandemic as it “ensured ongoing mobility in. . . healthcare facilities and public buildings.”


ELEVATORWORLD India • 4th Quarter 2020 •

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Singapore Contracts and record-breaking buildings Hitachi Wins Contract to Supply 300 Elevators to HDB Hitachi Elevator Asia has won a contract to supply 300 elevators for residential buildings in Singapore, the company announced in September. The deal, reported by Benzinga, is the latest large contract the company has received from the Housing & Development Board (HDB) of the Republic of Singapore. The company was awarded another contract to supply 300 elevators for the HDB in 2019, which at the time was its largest single order in Singapore. The company is reportedly among the top-three providers of new elevator equipment in Singapore. Other recent contracts have included elevators, escalators and moving walks at the National University of Singapore; Changi International Airport; and Guoco Tower, the tallest building in Singapore.

ADDP Architects, the firm overseeing Avenue South Residences, said the process is especially useful in light of the COVID-19 pandemic, because social distancing is easier to implement: “When you build in a factory, you minimize workers having to work at height. You also don’t have lots of workers mingling around taking an elevator up 40 stories.” Avenue South Residences is scheduled for completion in 2026.

KONE to Supply 90 VT Units for Punggol District KONE has won an order for 90 vertical-transportation (VT) units for the Punggol Digital District, the company announced in September. The Punggol development is a 50-ha smart, sustainable project meant to be a testbed for new concepts in living, working and delivering services. It will be home to a business park, residences, a market village and the Singapore Institute of Technology, and will include buildings up to 55 m tall, or 12 stories. The Punggol District is being developed by JTC and designed by WOHA Architects. KONE is supplying the business park with 40 MonoSpace® and 22 MiniSpace™ elevators, and 28 TravelMaster™ TM110 escalators. The VT system will be equipped with the company’s destination control system and E-Link™ facility management tool.

Towers to Be World’s Tallest Modular Buildings A two-tower residential project planned for a site on the western edge of the urban core will be notable as the world’s tallest modular-constructed buildings, Architectural Digest reported in July. The 56-story towers, known as Avenue South Residences, will be built with a process called prefabricated, prefinished volumetric construction (PPVC). Semi-finished apartment modules will be manufactured offsite at factories in Singapore and Malaysia and brought to the 5.6-acre site, where they will be stacked like building blocks to create a total of 988 condominium units. Many of the details of the units, such as bathroom and kitchen fixtures, will be installed in the modules before they leave their factories. Industry observers and experts point to advantages of PPVC, including reduced construction time and costs, and the reduced need for onsite labor. Markus Cheng, an associate of


ELEVATORWORLD India • 4th Quarter 2020 •

Rendering of Avenue South Residences; image from ADDP Architects

Ascen.tec Rescheduled Ascen.tec, which held its first edition in 2019, has rescheduled its second iteration for May 28-30, 2021. Again to be held at the Mediterranean Exhibition Center in Paiania, Greece, the international exhibition will be held alongside the “Ascen.tec Forum,” which “aims at boosting every aspect of the elevator industry. . . from the institutional frame, research and security of the means of vertical transportation to the role of architecture, to [the] modern elevator and its importance to people with disabilities.” For more information, contact organizer Technoekdotiki/T-Press at


Middle East Plans, milestones and contracts in Dubai, Saudi Arabia KONE in Dubai Elevators for Luxury Tower KONE has won an order to supply 17 elevators to B4 Grande, a new high-end residential tower in Dubai, the company announced in September. The 287-m, 72-story skyscraper under construction in the Opera Downtown District will offer 882 luxury apartments, many with panoramic views of the Persian Gulf and surrounding areas, plus amenities and retail outlets. The apartment floorplans range from one to four bedrooms, with large penthouses on the highest floors. KONE will deliver 13 MiniSpace™, three MonoSpace® and one KONE Motala™ elevators. The company will also supply its Infotainment screen and E-Link™ system, a facility-management tool. B4 Grande is being developed by Emaar Properties and is scheduled for completion in 2022. The main contractor is China State Construction, and architectural services are being provided by WSP.

by Foster + Partners houses 990,000 ft2 of office space and 160,000 ft2 of retail. The property also boasts 140,000 ft2 of green space. It achieved Leadership in Energy and Environmental Design (LEED®) Platinum certification by incorporating features such as air-filtration and ultraviolet-air-treatment systems to guard against infection and is the tallest LEED Platinumcertified building in Europe, the Middle East and Africa. Accounting firm EY is the anchor tenant, and a number of other major players have joined it.

ICD Brookfield Place, designed by Foster + Partners in the DIFC

World’s Future Tallest Hotel Marks Milestone in Dubai

Rendering of B4 Grande, courtesy of KONE

ICD Brookfield Place Office Tower Opens ICD Brookfield Place, a 53-story, 1.1 million-ft2 office tower in the Dubai International Finance Centre (DIFC) outfitted with a KONE vertical-transportation system, opened in September, Construction Business News reported. The angular, glassy design


ELEVATORWORLD India • 4th Quarter 2020 •

Standing 365 m with 82 floors, Ciel hotel marked a milestone in August when more than 11,800 m3 of concrete and 3,000 mT of steel were put in place to form its foundation, Travel Daily reported. In Dubai Marina, the structure is to be the tallest hotel in the world. It is being developed by The First Group and was designed by NORR Group with a gently curving metalCiel hotel in Dubai Marina; image courtesy of and-glass façade NORR Group

REGIONAL NEWS and features such as a 300-m-tall, landscaped atrium. The largest concrete pour involved 7,000 m3 over a continuous 48-h period, and the final pour had been scheduled for early September. Ciel will offer more than 1,000 hotel rooms, as well as amenities like a lounge/observatory on the 81st floor and a rooftop terrace with an infinity pool.

Futuristic Smart City Envisioned on Red Sea in Saudi Arabia A futuristic city with “an artificial moon, phosphorescent beaches and flying taxis” is envisioned by Saudi Crown Prince Mohammed bin Salman on the Red Sea near Saudi Arabia’s border with Jordan, Global Construction Review reported in August, upon announcing developer Neom Co.’s pick for the latest member of the project team — U.S.-based engineering firm Bechtel — in August. A rendering of the “smart cityregion” reveals at least four skyscrapers of substantial height and more than 12 shorter buildings served by a transport, power and water infrastructure system designed and built by Bechtel. Bin Salman observed the multi-hundred-billion-dollar plan will serve as a “living laboratory and hub for innovation.” Included is the world’s largest green hydrogen and ammonia plant, set to be operational in 2025.

“City of the Future” on the Red Sea near Saudi Arabia’s border with Jordan; rendering courtesy of Neom Co.

Otis Commits to Gender Parity in Executive Ranks Otis Worldwide Corp. has joined the Paradigm for Parity® coalition, committing to closing the gender gap in its leadership ranks, the company announced in July. As a member of the coalition, the OEM vows to achieve a 50% level of women among its executives by 2030 and will do so by employing Paradigm for Parity’s “5-Point Action Plan.” Otis President and CEO Judy Marks participated in a virtual signing event with Sandra Beach Lin, co-chair of Paradigm for Parity. “This commitment is welcome progress for all 69,000 Otis colleagues and a major milestone for our industry,” Marks said. The company noted

KONE Targets Carbon-Neutral Operations by 2030 KONE has set a goal of significantly reducing its greenhouse gas (GHG) emissions by 2030, the company announced in September. KONE said its targets have been validated against the latest climate science by the Science Based Targets initiative and pledged to have carbon-neutral operations within the same timeframe. In the announcement, KONE committed to a 50% cut in GHG emissions from its own operations, compared to a 2018 baseline, a target in line with limiting global warming to 1.5°C, which is currently the most ambitious criteria for setting science-based targets. In addition, KONE targets a 40% reduction in the emissions related to its products’ materials and lifetime energy use over the same target period, relative to orders received. To reach the 50% cut in GHG emissions by 2030, KONE plans to incorporate more hybrid and electric vehicles in its fleet, as well as optimize vehicle routing. The company will increase the sourcing of renewable electricity at its facilities worldwide to 100% in 2030. To achieve carbon-neutral operations by 2030, the company will offset the remaining emissions. It is also working with suppliers to achieve product-related emissions reductions by improving energy efficiency and material circularity, which will include greater use of sustainable materials and limits on hazardous substances.

that women comprise one-third of its executives globally and 40% of its U.S.-based leadership. In adopting the 5-Point Action Plan, Farmington, Connecticut-based Otis commits to: ♦ Eliminating, or minimizing, unconscious bias in the workplace ♦ Significantly increasing the number of women in senior operating roles ♦ Measuring targets and maintaining accountability through regular progress reports ♦ Basing career progress on business results and performance, rather than physical presence in the office ♦ Providing sponsors, not just mentors, to women well-positioned for long-term success In the announcement, Otis said it is the first verticaltransportation company to join the coalition. Paradigm for Parity describes itself as an association of “CEOs, senior executives, founders, board members and business academics who are committed to achieving a new norm in corporate leadership: one in which women and men have equal power, status and opportunity.”

• Issue 4, Volume 13 •



Sydney Tall towers multiply in city center and beyond. Towers Up to 62 Stories from New Player Ellerson Property, a new developer founded by local brothers Fayad and Remon Fayad, has at least nine towers in the works in Parramatta, the “new CBD” of Sydney, the Council on Tall Buildings and Urban Habitat (CTBUH) reported in October. The largest and most significant of the plans, South Quarter, calls for 14,287 m2 of residential and commercial space within five towers ranging from 10-42 stories in the Auto Alley area on Church Street. Opposite South Quarter, a 62-story, 450-unit residential tower is planned at 87 Church Street. At 142 Macquarie Street, a 60-story, 950-unit residential tower, along with 35- and 25-story towers, are envisioned on the former Cumberland Newspapers site. South Quarter is in the final design stages, and the Macquarie Street plan is one of 10 being fast-tracked by the New South Wales government.

Coombes’ recently approved 80-story skyscraper on George Street. The AUD727-million (US$516-million) project would add 84,717 m2 of gross floor area. The plan calls for 592 apartments, a 158-key hotel and 5,000 m2 of retail. The towers would be joined by a sky-bridge at levels 36 and 38.

A rendering of a possible design for a development in Sydney; image via Han’s Group

Ground Broken for New Suburb “Landmark”

South Quarter; image © Allen Jack + Cottier via CTBUH

Developer Expands Plans for Twin Towers Shenzhen, China, developer Han’s Group has revealed expanded plans for twin 80-story skyscrapers in the CBD, after acquiring two new sites on Liverpool Street, The Urban Developer reported in July. The new plan adds 13 stories to the original design. If approved, the towers will be five stories taller than One Barangaroo and about the same height as Mirvac and


ELEVATORWORLD India • 4th Quarter 2020 •

In a COVID-19-compliant ceremony, ground was broken on July 31 to make way for a “landmark” 55-story residential/hotel tower designed by Woods Bagot at 8 Phillip Street in Parramatta, a western Sydney suburb, CTBUH reported. Officials with Coronation Property observed the structure is set to transform the city’s riverside district with 314 residences and a 250-room QT Hotel — western Sydney’s first. The “twisting rhomboid design” will house residences, including penthouses, on the top 35 floors with the hotel below. The project, unveiled in 2016, involved 12 months of archaeological 8 Phillip Street; rendering by Woods Bagot



Developers of Sri Lankan “Landmark” Towers Forging Ahead Despite pandemic-related challenges like construction-material delays, Sanken Group is forging ahead with construction of Capitol TwinPeaks, a pair of 50-story condominium towers overlooking Beira Lake in Colombo, Sri Lanka, Daily FT reported this summer. Capital Developers and general contractor Sanken Construction, both members of Sri Lanka’s Sanken Group, resumed construction in May on the property in the Colombo 2 neighborhood. Describing Capitol TwinPeaks as a future “landmark,” they expect it to attract expatriates, foreign nationals and younger buyers. The Singapore office of P&T Group designed the project, which Sanken Group “is committed to financing,” Capitol Managing Director Rohana Wannigama said. A completion date was not provided.

Capitol TwinPeaks in the Colombo 2 neighborhood; rendering by P&T Group

Elevator Industry Educational Resources ELEVATOR WORLD offers a variety of educational materials that can help you gain the knowledge and skills needed to execute a job properly and safely. These materials provide great opportunities for training employees, self-study and/or field reference. You can choose from books, posters, CDs or software covering topics including:








Legal Issues



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Quick Delivery • Reduced Costs • Pay in Rupees To purchase within India, please contact:

Virgo Communications & Exhibitions (P) Ltd. E-Mail:

For further details on these materials, visit:

Phone: 91 80 25357028/9, 41493996/97 • Issue 4, Volume 13 •


REGIONAL NEWS study to ensure no heritage objects were damaged. The plan includes preservation and restoration of the historic St Andrew’s Church Hall, which will be incorporated into the residents’ entrance.

Greenland Centre Sydney Tops Out at 68 Stories A September ceremony marked the topping out of Greenland Centre Sydney, a 68-story mixed-use skyscraper overlooking the city’s iconic harbor and evolving CBD, CTBUH reported. The 245-m-tall tower, developed by Greenland Australia and designed by architecture firm BVN, includes vertical transportation by KONE. The building will hold 479 39-265-m2 apartments, plus a 674-m2 penthouse. The bottom five floors, comprising 2,000 m2, will house the AUD25-million (US$18-million) City of Sydney Creative Hub, an arts-oriented facility that will offer soundproof music rehearsal rooms, editing suites for filmmakers and studios for visual artists. Meanwhile, apartment residents will have access to a slate of amenities, including a 30-m indoor/outdoor pool, steam room, sauna, spa, multifunction room and outdoor sundeck. Construction firm Probuild will now concentrate on the final façade installations and completion of internal fit-out in preparation for an early 2021 opening.

tower, estimated at AUD250 million (US$182 million), has been approved for 34 Walker Street, but construction has yet to commence. Under the plan, Billbergia could scale this building up to 45 stories. Meanwhile, sites to the east of the station are expected to hold towers ranging from 25 to 37 stories. The Rhodes Place Strategy calls for 22,950 m2 of new public space and new infrastructure that could include a new primary school, 200 affordable residences, a large public park and pedestrian promenade and improvements to the train station.

A rendering shows new high-rise towers that will be allowed under the Rhodes Place Strategy; image by NSW Department of Planning.

Tower Atop Transit Hall Tops Out in CBD A 134-m-tall office tower, the centerpiece of a AUD2-billion (US$1.6-billion) project in the CBD, has topped out, The Urban Developer reported in August. The tower, developed by Brookfield Properties and designed by Architectus and Make Architects, includes 59,000 m2 of office space atop a new transit hall across from the Wynyard train station. The 27-level building, being constructed by Multiplex, will include 7,000 m2 of high-end retail, and the project incorporates the historic Shell House and its iconic clock tower. Architectus CEO Ray Brown said the entire site is now connected, with the publictransportation interface and retail amenities being transformed. “The tower has been thoughtfully stitched into the fabric of the city and links to two heritage buildings, providing public access for the first time to the iconic Shell House clock tower via a rooftop restaurant and public space,” he said. Construction continued steadily through COVID-19 outbreaks. Completion is expected in 2021.

Rendering of Greenland Centre Sydney by BVN via CTBUH

Suburb Rhodes Approved as New High-Rise Hub New South Wales (NSW) government planners have unveiled plans to build Rhodes, a suburb, into a high-rise region that will gain 4,260 new residential units, The Urban Developer reported in September. The Rhodes Place Strategy, put forth by the NSW Department of Planning, foresees towers ranging from 25 to 45 stories immediately to the west of the train station in the waterfront community. One project, by Billbergia, is already under construction. The AUD350-million (US$255-million) development includes two towers, of 28 and 39 stories, at 10 Walker Street, bringing 688 apartments. A third


ELEVATORWORLD India • 4th Quarter 2020 •

Brookfield Properties’ tower in the Sydney CBD has topped out; photo from The Urban Developer.


Transformative VT Prashant Mewada (PM), head of projects, DLF, shares perspectives with your author (SSP) on the rising importance of elevators in people’s lives and real estate. by Sheetal Shelar Patil SSP: How has the significance of elevators grown over time? To what extent are they being appreciated? PM: Elevators have had a significant impact on the modern world. But today, when we travel in elevators, we do not give much attention and appreciation for how they have made our lives easier and much more comfortable than before. People who work in high-rise offices or live in tall apartments use elevators every day. Elevators have influenced modern-day life and transformed the world. Primarily, the only time we pay attention to elevators is when either their doors remain open for too long or if they are making weird sounds while operating. SSP: How has vertical transportation (VT) impacted our lives and real estate development over the years? PM: The wide use of elevators has not only changed the skyline, it has also had a significant socioeconomic impact. Tall buildings exist by the grace of elevators, not vice versa. The most luxurious apartment buildings are more than 40 floors tall, and most people living there belong to the uppermiddle or elite class. Therefore, they should not be looked at as only functional. They are measured as a lifestyle amenity and are amplified to be part of the dwelling. SSP: Given the prevailing scenario, how do you envisage the future of real estate development and its implications for VT? PM: With increasing population density in cities, the future is in tall buildings. This will change the dynamics of elevator selection between the affordable and luxury segments. SSP: How has RERA influenced VT decisions among real estate developers? What is the scope for elevators in DLF projects? PM: Most VT companies are multinational corporations (MNCs) and have their own systems. This is a key factor in selection of elevators for timely completion. With RERA, time is of the essence; it has become a key factor. As most elevators for tall buildings are imported, it has become a challenge. Since we have a Pan-India presence and several projects in the pipeline, the scope is massive. Sheetal Shelar Patil works with a content solutions agency, overseeing weekend sections, special features, news columns, magazines and theme pages for one of India’s leading Englishlanguage daily newspapers, as well as working with several business-to-business publications. A holder of a diploma course in journalism, Patil previously worked in administrative positions with various real-estate, hospitality and media enterprises.


ELEVATORWORLD India • 4th Quarter 2020 •

About Prashant Mewada

With three decades in the real estate industry, Prashant Mewada is skilled in engineering and construction. He has managed various prestigious developments across India. A graduate of the National Institute of Construction Management and Research in Pune, he has held leadership positions at major real estate companies.

About DLF

Founded in 1946 by Chaudhary Raghvendra Singh, DLF started with the creation of 22 urban colonies in Delhi. In 1985, the company expanded into the then-unknown region of Gurugram, creating living and working spaces for the “new Indian global professionals.” Today, DLF is the largest publicly listed real estate company in India, with residential, commercial and retail properties in 15 states and 24 cities.

Residential project by DLF in Delhi

Industry Dialogue

Cable Craze Managing Director and CEO, Doppelmayr India Pvt. Ltd. Vikram Singhal (VS) shares insights with your author (SSP) on the rising significance of cable cars as a form of VT in India.

The Vaishno Devi Ropeway (Bhairo Temple)



ELEVATORWORLD India • 4th Quarter 2020 •

by Sheetal Shelar Patil Cableways as an efficient mode of vertical transportation (VT) are nonpolluting and have minimum ground footprint. They are considered the lowest on capital and operating and maintaining costs, and the safest mode of public transportation. They provide an ideal solution for congestion and commuting means in Tier-2 cities and last-mile connectivity for metros. Doppelmayr India Pvt. Ltd. is a wholly owned subsidiary of the 127-year-old Doppelmayr Group of Austria, one of the largest manufacturers of cableway systems for tourism and urban mass transportation in the world. SSP: How have cable cars evolved as a sustainable form of VT? VS: For a long time, the images of cable-propelled systems were exclusively associated with ski resorts of Europe or with religious and tourist centers of India. However, cable cars have seen increased usage in the urban environment in recent times. The Portland Aerial Tram in the U.S.; Metrocable de Caracas in Venezuela; Mi Teleferico in La Paz, Bolivia; and Emirates Air Line in London are some of the examples wherein this technology has been successfully adapted for public use in cities. SSP: What is the scope for cable cars in the Indian scenario? VS: India is the sixth-largest country in the world in terms of total area and second-largest in the world in terms of population. Due to its rapid recent urbanization, the cities have become highly congested, and pollution levels have increased. The prevailing situation in the urban areas of India desperately needs an alternative, cost-effective,

There are many cable-propelled systems in use in Bolivia.

eco-friendly, affordable, safe, reliable and lasting means of public transportation. Cable-car technology can fit these requirements. These systems can be used as comprehensive mass-transportation systems in Tier-2 and -3 cities. In metropolises, they can also act as a feeder to mass transit and provide last-mile connectivity to the metro/ subway systems. About 20% of India’s geography consists of hilly and mountainous terrain. These areas largely remain disconnected from the main cities not only due to their inaccessible terrain, but also because of their lack of all-weather infrastructure and tough climatic conditions. These areas also consist of the country’s major tourist destinations. Due to the lack of proper parking facilities and narrow roads in these areas, coupled with increased tourist traffic of recent years, there has been a negative impact on the ecology of these regions. Cable cars can play a prominent role in these areas by providing direct access to the hilly areas, reducing congestion in the existing tourist hotspots and creating new tourist centers by providing year-round connectivity. SSP: What are the advantages a cable-car system provides over other mass transit/vertical systems? VS: With their unique advantage of having long spans between towers, cable cars can also cross gorges, valleys, lakes and rivers. This makes them a prime

mode of transportation when connecting islands, beaches and lands on the opposite sides of lakes and rivers. Other advantages are: ♦ Lower capital-expenditure and operating-expense costs ♦ Lower space requirements; i.e., ground footprints ♦ Shorter construction and installation periods ♦ Flexibility to support incremental scalability ♦ All-weather operation ♦ Safety ♦ The least waiting times/headways ♦ A great view ♦ User friendliness for the disabled and elderly ♦ High reliability ♦ Ability to handle steep slopes ♦ Environmental sustainability ♦ Stations can be designed to suit the urban fabric of the city. SSP: Which are the key aspects of a cable-car network? VS: The effectiveness of a standalone ropeway network is due to its radial (weblike) model as compared to other surface-based systems, which have more of a linear design. The ropeway network spreads throughout a city and connects important locations like commercial, industrial and residential areas. Ropeways are an ideal means of transport where the average trip length is up to 8 km for a single line.

SSP: How can one assess the quality standards of cable cars? VS: Components of a cable-car system are designed per the globally accepted European Committee for Standardization standards. Every component goes through various checks to ensure high system availability and reliability. Due to its inherent advantages of lower footprint, as compared to other means of transportation, the cable-car system can be easily integrated into the existing city transportation network. SSP: What is the track record of Doppelmayr, and how has the company developed? VS: Doppelmayr is in the business of aerial and track-based cableway technology. It is present in 95 countries and has installed more than 15,100 systems worldwide with a dominating global market share exceeding 65%. We have the requisite experience and have found solutions to the most demanding terrains worldwide. Apart from having several hundred patents to our name, we also hold Guinness World Records in the ropeway industry. We also have several references in ropeways for urban mass transportation for last-mile connectivity and standalone systems. A case in point is the Urban Ropeway Network in La Paz, Bolivia, the largest in the world, capable of carrying more than 62,000 persons per hour. Our systems are best suited for urban transportation, pilgrimage/tourist


• Issue 4, Volume 13 •


The under-construction Girnar Hills Ropeway

The many ways a cable-car system can network

An APM at Emirates Air Line in London


ELEVATORWORLD India • 4th Quarter 2020 •

systems, adventure transportation and material transportation. Doppelmayr’s systems can be broadly classified into topsupported (where the cabin is suspended on a cable[s]) and bottom-supported systems (where the coach runs on a track supported by guideway and pillars). Top-supported systems (aerial ropeways) include detachable monocable gondola, detachable tricable gondola, aerial tramways and ski lifts. These systems are suitable both for transportation in hilly terrains and cities. Bottom-supported systems include the funicular and the cable liner (automated people mover [APM]). APMs are particularly well-suited to applications in cities; airports; exhibition and conference centers; large industrial and administrative complexes; and as feeder systems for adventure centers, stadiums and theme parks. In addition to aligning ourselves with project developers from the concept stage, we also provide complete technical support and training to our customers, from concept to commissioning to operation and maintenance of the system. Our technical team facilitates and guides architects, structural engineers, project consultants and other vendors by providing technical support to them throughout the project to ensure smooth working throughout the project lifecycle. SSP: Which key projects are executed in India by Doppelmayr? VS: A couple are: ♦ Vaishno Devi Ropeway (Bhairo Temple): commissioned in December 2018, two cabins (45 passengers each), jig-back aerial tramway, 600 m long ♦ Girnar Hills Ropeway: completion expected by December 2020, 34 cabins (eight passengers each), detachable monocable, 2.3 km long

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levator ride quality is a first indicator of the quality of design, installation and service. The EVA-625 has become the International Standard for the absolute measure and analysis of ride quality and vibration & sound. The EVA system includes powerful analytical software tools to fully analyze all aspects of the elevator mechanical and control system. The highly accurate response of the EVA system, and the powerful analysis capabilities offered by the EVA Elevator/Escalator Analysis Tools software, allows rapid identification of problem areas so that corrective actions can be targeted quickly and precisely. The EVA EVA-625 system uniquely provides the ability to measure the vibration and sound that people feel and hear, yet allows analysis of the broad-band vibration and sound that is the result of the function of all dynamic aspects of the elevator system. Problems with roller guides, rail joints, motor control systems, and other dynamic elements can be identified in minutes. Quality of installation and service can be improved dramatically. The EVA system and accessories are designed to be robust and easy to operate. The system includes high resolution sensors and data acquisition system, all necessary cables, one year warranty and the industry standard EVA Elevator/Escalator Analysis Tools software, all at very low cost.


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YP: Do you feel there is a need for greater emphasis on leveraging technology to ensure the safety of end users, especially considering the ongoing COVID-19 pandemic? VJ: Our EyeRIS contactless call-booking app is a major foothold in the market for us with increased awareness among people for health and safety. Social distancing and minimal contact are the new norm, and we must adapt to the changing situation and challenges. EyeRIS has helped us in leveraging both technology and the safety of end users efficiently.

Escalators at the Aravind Eye Hospital in Chennai


ELEVATORWORLD India • 4th Quarter 2020 •

V. Jagannathan (VJ), executive director, Johnson Lifts Pvt. Ltd., shares insights with your author (YP) on safety and maintenance. YP: How has Johnson been prioritizing training sessions for the in-house maintenance team? VJ: Our in-house maintenance team is well-equipped, and we have six training centers across the country, which are also well-equipped with simulator rooms for technicians to run a hands-on simulation. This helps them perform and understand actual conditions and probable faults that may arise. In this pandemic condition, we still provide online training to our technicians across the country through video conference, mainly to upgrade skills. We also train them on new product upgrades. All of this is done through our in-house trained engineers and senior technicians YP: Is there a need for enforcing a uniform act regulating vertical transportation (VT) across India, especially for ensuring the safety and maintenance aspects? VJ: Yes, uniformity is required to ensure safety in the VT industry. YP: To what extent has the importance of preventive maintenance increased due to the COVID-19 situation? VJ: In this pandemic situation, VT usage by end users is limited due to the virus spread, but we have tried to ensure safety by spreading awareness to our customers through emailers on basic dos and don’ts on using elevators during the pandemic and avoiding spreading the virus through elevators. Also, our field technicians have educated customers on how to apply hand sanitizer on the car and landing operating panels. We have encouraged and motivated our employees to meet all our customer requests during this pandemic time. They are appreciated and rewarded as “Johnson Warriors.” All our employees have taken precautionary measures by using necessary personal protective equipment as they perform emergency services. This equipment includes mask, gloves and hand sanitizer. Their entry has been restricted in the containment zones, however. When performing emergency services at COVID-19 wards in hospitals, they have used fullbody aprons. We have developed our in-house products to avoid spreading the virus, while using the elevators with EyeRIS, pedal (foot-operated) switches, and (for escalators) an automatic handrail sanitizing system. These help customers avoid touching operating panels and ride VT safely. YP: What are the technological advances being leveraged for VT preventive maintenance?

Lifts at the Aravind Eye Hospital in Chennai

VJ: Physical working time saved through gearless maintenance machines and the controller with the latest technology needing no or limited adjustment. All our field service engineers and technicians are equipped with an advanced “smart service system” synchronized with our main data server. This is helping to get online preventive maintenance schedules, breakdown calls, material requests, individual performance records, attendance, etc. In major metropolises, we are using “mobile service store vans” to deliver the material directly to the site to reduce downtime. The introduction of the Internet of Things helps us monitor real-time performance and facilitate a proactive approach toward attending to breakdowns, replacing material and helping reduce downtime to increase customer satisfaction. YP: Why is it important for end users (housing societies in residential buildings, for instance) to continue getting the elevator maintenance done by the OEM that provided them, instead of switching to cheaper options from local service providers? VJ: These are a few factors that make it important to continue getting the elevator maintenance done by the OEM: ♦ A lift is not a standardized product, and those from Johnson are built according to a customer’s requirement/

♦ ♦ ♦ ♦

specification with some proprietary items that require OEM expertise. Dedicated call centers are provided for customer queries and support. Our employees have good product knowledge and skillsets through regular training. OEM process guidelines and standard operating procedures help maintain the same level of quality service across India. They are using only genuine spares; hence, reliability is assured. Yash Pandya reflects the changing paradigm of new-age journalism, which is part storytelling, part statistical data and part what the future might hold. Though based in Mumbai, he has traveled abroad extensively and considers himself a “global writer” who is not constrained by geographical boundaries.

• Issue 4, Volume 13 •



safety and BUILDING SAFER Elevator maintenance in India are discussed in this ELEVATORS Readers’ Platform. by Subramania Bharathiyar Earlier this year, it was widely reported that elevator OEMs and multinational companies in India were pushing for a single piece of nationwide legislation setting minimum standards and specifications. In my view, this is a key requirement that should be addressed now. Currently, we have a “patchwork quilt” situation in which some states are highly progressive with their elevator and escalator legislation, and others lag far behind. What most lift manufacturers want is a level playing field so they can do business across the whole of India and know where they stand. At the same time, it’s important that legislators consider the needs of smaller manufacturers so that any nationwide lift legislation is realistic for them to implement without going bust. If nationwide legislation can be achieved, a secondary benefit will be to help make the Indian elevator sector more competitive globally in exports. It is true that the Indian government already sets strong regulations, such as the Indian Bureau of Standards’ National Building Code of India for elevators and escalators. We should enhance these regulations further to bring us on par with global norms. We live in an era of ever-larger office blocks and housing complexes. This means that elevators are moving from being a luxury to a necessity. Because of this, we are seeing strong growth in the elevator industry in India. So, along with any new legislation on elevator safety, it is also increasingly important that there be accepted protocols on what to do in case of an elevator breakdown. At the moment, some elevator OEMs and end users implement breakdown protocols themselves, but we need better guidance in this area, because, during an elevator breakdown, the absence of established safety protocols can lead to accidents. In the meantime, I urge all elevator OEMs and end users to review their own elevators and implement their own protocols if they have not done so already. Elevator safety ties directly into the issue of reliability and maintenance. Of course, the best starting point is to ensure you buy robust and reliable products. In India, industrial environments can be somewhat tougher than they are in other countries. You want to be sure your EN 81-20/-50-compliant control cabinet


ELEVATORWORLD India • 4th Quarter 2020 •

supplier has designed its products with the local Indian market in mind, ideally using R&D and India-based market research. When your elevators do break down, you will need local maintenance. If you are a small OEM, it can be enough to buy from a manufacturer with localized engineering support facilities in your area. If you are a larger company with operations across multiple states, you will want to choose an elevator component supplier with a Pan-India presence. One interesting point about elevator safety is the rapidly emerging new lift of the COVID-19 era. We are all trying to maintain our 6-ft distance from one another; one of the toughest places to do this can be in an elevator, particularly one serving a large, busy office block in the morning. We can hardly stop going into the office, so proper precautions are essential. Where possible, many people are trying to avoid using elevators at peak times. Sometimes this means coming into the office later, or sometimes it means taking the stairs. I have also noticed people voluntarily limit lift occupancy to four (one person for each corner) and avoid speaking. Where OEMs and end users can help is by making an effort to reinforce some of the lift etiquette evolving naturally. This includes implementing a temporary two- or four-person occupancy limit and clearly marking separate corners with bright tape so people know where to stand. In the future, I think Internet of Things (IoT) solutions will be increasingly important in elevators as a way to improve reliability and avoid equipment downtime by helping OEMs monitor diagnostics remotely. Remote monitoring using IoT can also help with predictive maintenance. COVID-19 has made contactless elevator-calling systems popular technology. For me, elevator safety and maintenance are absolutely core responsibilities. That’s why, here at Monarch, we see government recommendations as only a baseline minimum that we always try to exceed. One of the ways we do this is by working wherever we can to ensure our products (such as our DCS, p. ??) meet both Indian standards and, where possible, EN 81 European elevator safety standards. For maintenance purposes, we have service operations in almost every region of the country. Subramania Bharathiyar is elevator product manager at Monarch, an Inovance company.



Otis India president provides perspectives on the issue theme.

by Sebi Joseph Every elevator has safety systems like alarm bells, emergency lights and emergency buttons. Additionally, various safety features can also be installed, such as automatic rescue devices, infrared door curtains, closed-circuit TV cameras and loadweighing devices. Safety factors also include frequency of maintenance and annual inspections. OTISLINE® is a call center that offers support when it’s needed most. The service puts passengers in touch with experts trained in every aspect of a unit’s operation and what to do when an issue arises.

Regulation India has separate regulations for different states, and some states do not have any statutory regulations. Otis India has been a strong advocate of having uniform codes that need to be enforced throughout the country for the security and safety of passengers.

Maintenance Otis India is helping customers around the world prepare for the safe reopening and continued maintenance of their buildings through touchless elevator technologies; purification products, including UV and other germicidal lighting; predictive maintenance; and other products designed to combat the spread of germs and promote social distancing. In addition, technologies like Otis REM® (remote elevator monitoring) and the Otis ONE™ Internet of Things service can help improve elevator uptime. Otis ONE analyzes data from sensor-equipped elevators to forecast trends and recommend proactive, predictive maintenance, resulting in fewer shutdowns and improved elevator uptime.

Otis India has been a strong advocate of having uniform codes that need to be enforced throughout the country for the security and safety of passengers. Technology As part of our digital transformation, we have empowered our service teams, as well as customers, by:


ELEVATORWORLD India • 4th Quarter 2020 •

♦ Equipping field professionals with iPhones and a suite of customized apps ♦ Placing sensors on top of elevators to collect data and offer real-time updates on their performance ♦ Providing customers access to transparent and real-time data on their elevators’ performance We have built a powerful digital ecosystem that allows us to manage maintenance history, account details and other data in real time, so when customers ask about servicing a unit, we can confidently provide solutions that are transparent and accurate. This information also helps our field professionals. Instead of receiving a service call and arriving with little to no information, they will be notified and briefed on the issue prior to arriving. These insights help them arrive with the tools and parts needed to get equipment up and running faster. Advanced modeling enables us to assign elevator predictive modeling, and health scores ensure our customers can see more about their equipment’s health to help plan for future maintenance costs.

We are harnessing the power of data analytics, machine learning and cloud computing to predict and prevent possible issues and prescribe service. We are harnessing the power of data analytics, machine learning and cloud computing to predict and prevent possible issues and prescribe service. With these, we are able to analyze trends on our hundreds of thousands of connected elevators to create advanced algorithms that can predict performance trends. With remote monitoring and predictive analytics, we can concentrate resources on the elevators that really need attention. In times past, we’d send a field professional out to check an elevator for routine, scheduled maintenance. This meant checking elevators that didn’t necessarily require service. Now, instead of our customers having to call us about an equipment issue, we’re able to alert them before a potential problem arises.

Servicing It is generally recommended to continue to have the OEMs maintain their equipment for the following reasons: ♦ Access to original spares: customers can rest assured of getting original spare parts, therefore ensuring quality and the best replacement for their equipment. This equates to longevity, better safety and better performance. Otis has service stores located across the country to facilitate availability and timely delivery. ♦ Constantly up-to-date and trained field professionals: Otis knows its own products well. Otis field professionals are able to deal with any problem the equipment may face. Personnel undergo rigorous training before they are assigned independent duties. Provided with continuous training, coupled with a sensitivity to safety, our field professionals are constantly updated with new techniques, tools and equipment. ♦ Wide network of service centers: Otis India has one of the country’s largest service networks, spread across 800 towns and cities, which means our field professionals are across the country. Should customers face an issue, they can reach out to Otis India’s centralized helpline, which will dispatch the nearest Otis professional to ensure entrapments or call-backs get responded to quickly. ♦ Robust maintenance processes: safety is of paramount importance at Otis. Therefore, we have regular inspection processes for elevators, preventive maintenance at regular intervals, audits and regular checks to ensure that all the safety switches and features are operational during every visit. ♦ Upgrade options: an OEM knows its equipment well and is up-to-date on the latest technological upgrades. This makes companies like Otis the best partners in recommending needed equipment upgrades to ensure the technology is up to speed with the current changes.

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Sebi Joseph is president of Otis India.

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• Issue 4, Volume 13 •




There are states in India where there are no defined lift rules or procedures for lift licensing. The states that do have their own lift licensing departments follow their own rules and procedures. India needs a common law for governing and monitoring elevator installation and maintenance — at the Pan-India level. Although the Bombay Lifts Act 1939 is taken as a reference by every state in framing its own lift act, there are a lot of differences with regards to implementing the act by various states to suit their own systems. It would be ideal to consolidate all the available rules from various states and adopt the best practices among them. There are a few important steps taken by some state governments that need to considered for the benefit of all the states. The Madhya Pradesh government has initiated a rule requiring that every elevator be audited once every six months, with the inspection note signed and dated by the inspection authority and displayed in the lift cabin. This way, users know when the lift was last audited or when the next audit is due, which can offer some assurance of safe travel. The Gujarat government is also introducing lift inspection by certified, experienced elevator engineers. The Maharashtra government has made a good move by issuing lift operating licenses for only 20 years that can be renewed after proper inspection and certification. The requirement of third-party insurance for every lift is another welcome move introduced by the Maharashtra government. In addition, there are some best practices adopted by industry leaders that must be made compulsory for every installation, like safety guards around all moving parts (e.g., sheaves, overspeed governors, diverter pulleys, wire ropes), locking of the main switch while shutting the lift for maintenance/repair work and using a stop switch while working on the car top or in the lift pit. One of the main reasons for death or serious injury during lift accidents is a delay in bringing a rescue person to the site. There is the possibility of another technician working/available in the vicinity of the accident place, and it is also possible that there may be an industry technical person available in the vicinity of the accident place. With the current technology, we can map such helping hands available at any given time in any area. When an accident or entrapment occurs, a message with details could be broadcast to that group, and the nearby expert can be summoned to the accident site, where they can help in


ELEVATORWORLD India • 4th Quarter 2020 •

Nationwide regulation, improved designs and technology can make lifts safer, especially during a pandemic, this Readers’ Platform explains. rescue operations. Bringing timely help can reduce losses and even save lives. Relatedly, the governing bodies and industry leaders must work out the procedure for required norms. An entrapment case in which Otis people helped fire personnel in the rescue operation occurred during COVID-19 lockdown. The Pune Municipal Corp. Fire Department issued an appreciation letter to Otis for its support during the emergency. When framing common rules, we should consider the varying climatic conditions throughout the country. We have coastal regions where humidity is extremely high, plains where the climate is very hot, and rainy areas where rainfall is reported throughout the year. These varied conditions demand different technical parameters for lifts so that they meet the regional requirement. Therefore, the lift rules must have a clear mention of lift requirements for each area. There is a big gap between the number of lifts required to be inspected and the number of available lift inspectors. This gap could be greatly reduced if experienced people from the industry are brought in to undertake inspection activities. Government authorities and industry leaders should work out the selection criteria and working procedure for such inspection engineers. If the inspection is carried out for 100% of the lifts as required, the possibilities of failure and accidents can be minimized.

It would be ideal to consolidate all the available rules from various states and adopt the best practices among them. COVID-19 The COVID-19 situation has created a demand for changes in lift maintenance requirements and operating procedures for which the main criteria is to have minimum human interaction. In response, the industry has come out with products/solutions that can reduce passengers’ physical contact with lift operating parts, such as hall or car buttons. Mobile software for call registration, voice-activated call buttons and a

There are some best practices adopted by industry leaders that must be made compulsory for every installation. . . . Therefore, the lift rules must have a clear mention of lift requirements for each area. sanitization facility in the cabin and at landings are easy ways to protect the public from the virus. The technician’s physical interaction with the lift system at the site also needs to be minimized, and this can be accomplished by improving maintenance procedures. We need to work toward: ♦ Increased life of moving parts ♦ Fixed-type assemblies that do not require adjustment/ resetting ♦ Self-lubricating moving parts ♦ Self-cleaning systems for door bottom sills The main moving parts in which users come into frequent contact — and that demand frequent resetting — are the door and locking system. Therefore, all the moving parts used in the door operations and locks — door bearing/hanger, bottom shoe, rope pulley, lock rubber bushing, lock spring, lock lever bushing, door belts, etc. — need to be self-lubricated with fixed positioning (no adjustments) so there is no need for the technician to manually perform these tasks. The incorporation of advance indication for parts replacements or anticipated system failure can also help reduce frequent human interaction. With the growth in the elevator industry and available advanced technologies, we must update/change our systems, rules, and regulations for safety and comfort. Rajnikant Lad is a Thane-based elevator consultant. He graduated from Jabalpur College of Engineering Madhya Pradesh in 1982. He was part of a research study on elevator maintenance trends in the Indian market in collaboration with ValueNote Database, Ltd. Throughout his career, he has been on a mission to realize an India without elevator accidents.

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(S.A. VERA) World Leader in Guide Rails Since 1967

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• Issue 4, Volume 13 •




Health and safety are among the cornerstones of thyssenkrupp Elevator’s strategy for success, and our constant target is to have zero accidents in the field, as well as in our manufacturing processes. We have high safety guidelines in all steps of the value chain, including R&D, operation, manufacturing and installation. We comply with all regulations and work in the direction of absolute transparency. As for our maintenance services, thyssenkrupp TEAMService brings a comprehensive approach to keeping people moving safely and reliably by offering smarter, more systematic and stress-free service.

Technology There can be no compromise on safety. Employees are trained and sensitized to follow and promote safe practices. Safety drills are conducted at customer sites to educate them on safety measures. Our seed campus provides many e-learning modules on safety and various other topics for all our employees. Additionally, all our products strictly comply with the Indian Standards (IS) and have a host of built-in safety features to ensure safety for our customers/users. We undertake measures to safeguard our employees, contractors and customers with risk-free working environments and vertical-transportation (VT) equipment.

Regulation Lift licenses are required in only 10 states: Maharashtra, Gujarat, Tamil Nadu, Karnataka, Kerala, West Bengal, Assam, Himachal Pradesh, Haryana and Delhi. Each state has a different agency regulating the segment, and several states in India do not have a defined lift act. As a result, there is often ambiguity pertaining to the legal aspects of installing and


ELEVATORWORLD India • 4th Quarter 2020 •

In this Readers’ Platform, thyssenkrupp Elevator India’s top executive offers reasons for sticking with an OEM, creating a uniform lift act and more.

maintaining lifts. This situation needs to be addressed sooner, rather than later. A national-level body for regulation and policy is needed. Deployment of a uniform lift act would not only improve product safety through the use of new technologies, it would also support the optimization of development, manufacturing and installation costs.

Maintenance Having the OEM maintain the elevators ensures their safe and reliable operation. Lately, however, housing societies, in an effort to save money, have begun cutting corners by switching to cheaper options from local service providers. This can put the elevator — and its users’ lives — at risk. And, even when newer housing societies install modern lifts, there is seldom emphasis on maintenance. Many housing societies change their leadership every year, which can create continuity problems for proper maintenance and safety. thyssenkrupp has begun offering predictive maintenance services for customers’ VT equipment that allows maintenance and replacement of critical parts by using technology to ascertain the status of their life, irrespective of whether a malfunction has occurred. To protect customers during the COVID-19 pandemic, we have launched an app that allows them reach out to us without having to step out of their safe spaces. The app also provides them with the status of their service calls and closures. On our major projects, we’ve given customers direct access to the health status of their equipment by way of our web portal. Customers can directly log in and access real-time technical information about their elevators. We have also launched “thyssenkrupp Pay Now,” an online solution that allows customers to make payments anywhere. Pay Now offers data security and integrity, with all data

thyssenkrupp Elevator India technician at work; photo by thyssenkrupp Elevator

maintained on thyssenkrupp’s server, plus the ability to make payments in three easy steps. thyssenkrupp has digitized aftersales service, with technicians being connected to the office by smart tablets. These devices enable them to provide more efficient service to elevators and escalators with better response time. Smart tablets give technicians access to routes, manuals, technical databanks and expert advice, even in remote locations. thyssenkrupp Elevator’s MAX is a predictive and preemptive maintenance and service solution that extends remote monitoring capabilities to dramatically increase availability levels of VT equipment. Utilizing Microsoft Azure Internet of Things technology, MAX makes it possible for an elevator to

“tell” service technicians its real needs, including real-time identification of needed repairs and component replacements. Manish Mehan is CEO and managing director of thyssenkrupp Elevator (India).

• Issue 4, Volume 13 •



COMMON ELEVATOR Highlighting the need to INJURIES emphasize elevator safety for both people and products by Dr. Paresh Kariya

An elevator is an expensive piece of high-tech machinery combining several complex mechanical, electrical and electronic systems. It also can be acclaimed as the lifeline of any multistory building. A malfunctioning elevator not only causes a great deal of inconvenience to those who depend on it to be comfortably moved up and down, it also financially impacts business. Most importantly, it can pose a grave safety threat to users. Injuries, both minor and severe, that occur often go unreported. Many elevator-related accidents are avoidable with proper planned maintenance, greater public awareness and thorough third-party elevator inspections.

Common Elevator Injuries Door Strike Someone being struck by a closing elevator door is very common and generally occurs when entering or leaving the elevator. The elevator doors are required to close at speeds that would make injury unlikely, but this is something many elevator maintenance inspectors miss. If the closing force or speed of the door is too high when it strikes a person, the resulting injury could be severe. Door strikes are a common liability item for building owners and can lead to lawsuits. Scheduling a thorough and conscientious inspection of a building’s elevators is the best way to prevent this sort of accident from occurring. However, these should be inspected as often as the jurisdiction requires. Additionally, their inspection is recommended by the code.

Fall-and-Trip Another common hazard is tripping related to elevator leveling. With the gap between sills and difference in levels, people can trip and fall while embarking or disembarking. Heels on shoes could also be caught in these gaps. If differences in levels exceed those specified, the code is violated, and facility managers need to arrange to have the elevator adjusted. The National Building Code allows a maximum of +/-5 mm leveling tolerance.

Entrapment (Man Trap) Elevator entrapment is a serious concern that can cause panic in passengers and, in certain cases, major injuries or fatality if the entrapment has been caused due to a major mechanical failure or safety breach. All buildings are required to have an emergency evacuation procedure so that people can


ELEVATORWORLD India • 4th Quarter 2020 •

be safely evacuated from a stuck elevator, even if it is between floors. Fatal mistakes can occur when facility managers are not trained (which is required by code) or do not know the proper procedure for evacuating trapped passengers. If an elevator is above a landing, and someone tries to get out, they tend to lose their balance and fall back toward the elevator, slipping underneath and into the hoistway. For the riding public, this is the most common elevator accident resulting in death.

User Comments The following anxious statements are from users. Such comments appear often. ♦ “I have experienced a freefall and scary jerks in lifts on a couple of occasions.” ♦ “There was a sudden jerk as soon as the lift started moving.” ♦ “I heard a loud bang, and the lift suddenly stopped.” ♦ “This lift is not responding to calls.” ♦ “The doors are not opening/closing. I think they are stuck.” ♦ “It’s very dark and scary inside when the power goes.” Upon analysis, the causes for the faults are: ♦ Lift emergency/safety system not working ♦ The annual maintenance contract is given to the cheapest quoting service provider, which does a very basic job, because the low amount does not cover the replacement of spare parts, etc. Instead of spending more to get the replacement part, the building society urges the repairman to do a temporary fix, and the service-provider company agrees, because it wants to finish the job quickly. ♦ Rope stretch or uneven rope tension ♦ Improper/casual servicing ♦ Untrained mechanics ♦ Shortcuts being employed to put faulty lifts in use ♦ Worn-out components not being replaced on time Usually, despite concerns raised repeatedly, malfunctions or faults never get addressed. These safety issues cannot be overlooked. Maintenance personnel may have been visiting and addressing symptoms but not resolving the underlying issues. In such a case, whatever had been done thus far would not be enough.

Correcting Issues One way to make the service company responsible would ideally be to include a performance clause in the maintenance contracts for such essential services whereby major and minor

faults are defined and condition available, where replacements of worn-out components should be done using new components and not mere repair or reconditioning. If the issues are major, replacement of the entire system should be considered. Sometimes, continuous repair is done on relatively new equipment. This is not acceptable, and owners and users have a right to demand explanation from the service company, which is obliged to provide them one. Such situations cause loss of confidence in the product, service and the brand. Even if repaired, every time the lift is handed over for use, there is a deep sense of insecurity while using such lifts, which can be considered “faulty.”

Commitment to Elevator Safety Commitment to elevator safety must be approached from different levels, from organization, to employee and subcontractor, to user.

Organization Level ♦ Managers and supervisors at all levels are accountable for safety compliance and for setting the right standards. ♦ Safety performance improvement is driven through product safety, process safety and public awareness and cooperation. ♦ Every employee and subcontractor must be qualified and trained for the job they are being asked to perform. ♦ A good safety culture always puts safety above schedule, project cost and customer pressure. It also ensures that mechanics who encounter nonconforming work at a jobsite speak up and report issues to their supervisor. ♦ User-centric awareness programs specifically designed to address safety and performance will improve visibility and ensure all stakeholders are made aware of the critical aspects of the equipment.

Employee and Subcontractor Level Elevator and construction workers are at a higher risk of elevator-related injuries than passengers. Almost half of elevator-related deaths at project sites are of people working on or near the elevators. This includes those installing, repairing and maintaining elevators or working in or near shafts. The most common incidents are falls into the shaft, workers caught between moving parts or platforms, and workers struck by falling elevator cars or counterweights. To help prevent elevator-related fatalities and injuries, employers and workers should take these steps: ♦ Ensure workplace safety practices and training are adequate. ♦ Deenergize and lock out electrical circuits and mechanical equipment when elevators are out of service or under repair. ♦ Establish a permit-required confined-space program for elevator shafts. ♦ Provide adequate fall protection during work in or near elevator shafts. ♦ Develop an adequate inspection and maintenance program. ♦ Use only qualified repair workers for elevator repair and maintenance.

♦ Post appropriate elevator safety signs for emergency operation, freight elevators, counterweights, elevator shafts, inspection tags, etc.

User Level ♦ Have an emergency evacuation plan in place. ♦ Provide dos-and-don’ts instructions inside the elevator cabin. ♦ Advise building occupants not to assist in any evacuation unless they have been formally trained on evacuation procedures, and encourage them to go through training on an annual basis. ♦ If people are trapped in an elevator, tell them to stay calm and inside the elevator until an emergency crew arrives to help. They should not try to get out on their own. ♦ Surveys and inspections may be made necessary. For several reasons, safety surveys must be carried out to ensure compliance with statutory standards and certification. ♦ Inspection is an essential part of ensuring the operational safety of many items used by the public daily. Accredited third-party elevator inspection/audit companies must be engaged to help ensure the elevator and its users are compliant with requirements and to check that the required standard of operation is being maintained. ♦ Users, property managers, facility-management companies and real estate companies should hire accredited third-party elevator inspection/audit companies for maintaining inspection/audit neutrality and impartiality.

Conclusion Crisis and opportunity are two sides of the same coin. Having reviewed many elevator-safety-related incidents, I have found the sad truth is that they could have easily been prevented with more serious attitudes about safety. Each of these incidents reminds us that poor planning of service, lack of foresight, untrained technicians and unavailability of the right tools have cost lives. Every vertical-transportation (VT) professional or company should focus on product safety, people safety and user safety. They should never forget that their main purpose is to ensure safety and that all decisions and planning should be made with safety as the top priority. Safety is always a work in progress. The VT industry is mostly run professionally, and regulatory bodies monitor the implementation of safety requirements. With better focus and commitment, the common goal of “Elevator Safety: All Safe — People and Building” can be achieved. I am confident that, with active involvement and concern from all stakeholders and the VT industry, we can quickly change the safety horizon for the better. Dr. Paresh Kariya is director of PAPL Corp. His experience includes nearly three decades at Otis, beginning as a service engineer working closely with equipment and progressing to management positions in India, Thailand and the Asia-Pacific area. He worked on the Statue of Unity (ELEVATOR WORLD India, 1st Quarter 2019). He has also helped create modules on elevators and escalators in the areas of service quality and management. • Issue 4, Volume 13 •


India’s Leading Elevator Cable Manufacturer Rolliflex Widens Focus; Eyes Global Markets Ashok Delivala, founder and director, and Jainam Delivala, director, Rolliflex Cables Pvt Ltd, share insights on the company’s evolution and growth story.



Q: How has Rolliflex Cables Pvt Ltd developed over the decades? What is the company’s future vision? A: Rolliflex Cables is one of India’s largest manufacturers of elevator cables. The company was founded by Ashok Delivala in 1979 and is managed by him and Jainam Delivala. Rolliflex has international approvals like UL/CE-EN/ Lloyds Register/IRS and many more. The production unit situated in Daman is spread over 35,000 ft2 with in-house automatic wire drawing line and quality systems like ISO:9001 and 14001. We have our Pan-India dealer network, which caters to all the customers across the country. Rolliflex has plans to increase production and has invested in a 1 lakh ft2 plant in Gujarat where production will come on-stream in 2022-23. Q: What is the company’s brand positioning, quality focus and USP that sets its products apart? A: With the elevator industry going through constant upgradation, we must keep adopting the latest technology and innovate new products for the Indian market. Due to our technical competence and our fully equipped in-house laboratory, we are very proud to be India’s first company to

manufacture “Coated Elevator Compensating Chain” along with a complete range of “Flat Elevator Cable” and other specialized composite and shielded cables. Q: Rolliflex Cables recently unveiled its series of Compensating Chains at the IEE Expo 2020, what are the advantages they offer? A: In India, coated compensating chains are usually imported. We have understood this and have successfully manufactured this product indigenously, surpassing all the quality standards and customer requirements. Manufacturing it here leads to a reduction in dependence on imports but also makes our Vision of “Make In India” stronger. It gives our customers an advantage of material availability and costeffectiveness. Q: What is the significance of the launch of the Serial Communication Flat Elevator Cable, which complies to EN:50214 global standard? A: We aim to have the best quality standards for our flat cable range of products. This year, we are excited to launch a new line of serial communication flat elevator cables - which surpasses 2 lakh test cycles and is complying to the international standard of EN:50214. This product is not only robust but also caters to the increasing demand for serial communication elevators. Q: What is the importance of the product segments where Rolliflex Cables specializes? A: The company is four decades old and operates in many sectors apart from elevators, like solar/marine/automation/ electrical and many more. Roly-Tray Industries is a sister concern of Rolliflex, which has an established name in the elevator field and is into manufacturing world-class “PVC Hoist-Way Troughs” Rolliflex Cables, founded by Ashok Delivala, is situated at Daman & Diu and headquartered in Mumbai. The company has completed four decades. It has a backward integrated plant with fully automated Niehoff Wire Drawing Machines and high-speed extruded lines for the production of Elevator Cables and Compensating Chain. Believing in constant innovation of new products, Rolliflex was the first company in India to successfully launch its series of Compensating Chains at the IEE Expo 2020. Due to the growing demand of Serial Communication in elevators, Rolliflex is proud to launch a Serial Communication Flat Elevator Cable which complies to EN:50214 global standard.


FLS AND ELEVATORS In this Industry Dialogue, by Sheetal Shelar Patil

SSP: Which fire safety norms are stipulated for elevators and escalators, and how are they regulated and enforced? HVK: National Building Code 2016 (NBC), specifically, Part 4, pertains to fire and life safety (FLS). It is the applicable safety compliance code for buildings of all occupancies. Now that the built environment is mostly vertical, elevators and escalators are a vital part of the construction industry. This poses an FLS threat for users. Electrical authorities, such as the Central Public Works Department, are largely responsible for electrical compliance for elevators in India, but local fire authorities are involved in ensuring that facilities comply with the NBC. Fire lifts are a key concern for local fire authorities, which regulate requirements. SSP: How can technology be leveraged to assess potential risk and facilitate fire safety, especially in high-rise buildings in metropolitan cities? HVK: In India, digital transformation has touched all aspects of life, including building services. In terms of integration and monitoring, high-rise building services are challenging. The adoption of modern technology and tools are now implemented by several building owners so that, with optimum resources, FLS systems can be managed efficiently. When FLS systems interface with other auxiliary systems — also monitored locally and remotely using available technology — response time and, thus, risk, is reduced.

When life safety systems interface with other auxiliary systems — also monitored locally and remotely using available technology — response time and, thus, risk, is reduced.


ELEVATORWORLD India • 4th Quarter 2020 •

Hemant V. Khadse (HVK), founder and Group CEO, East Corp Group, explains aspects of elevator fire safety to your author (SSP).

SSP: Is there a need for stronger enforcement or stricter norms for ensuring compliance with procedures for tallbuilding construction? HVK: An increase in fire accidents and life/property loss are causing authorities to implement stricter laws and rules for places where risk and hazards are greater. While India is becoming more business friendly, the tedious processes involved in permissions and compliance have, at times, become a hurdle. I feel we have adequate laws and acts in place. What we need to adopt, however, is proper systems and governance. When systems are created, organizations (and the people within them), follow self-discipline. When self-discipline is developed, it leads to self-governance. Every workplace needs to be compliant and safe. It is a myth that if you are compliant, you are safe. SSP: With changing aspirations and rising customization in elevator interiors, how can authorities ensure safety is not compromised by the use of materials that can cause or exacerbate fire hazards? HVK: Today, elevators are not just a means of transportation. They have gone beyond that to provide an experience to users. Because of this, fire safety has become a last priority. Such practices need to be stopped. Lifts must be fire rated. All materials — inside and out — must be of very-low-flame-spread and be checked by authorities before commissioning or

Hemant Khadse is Group CEO of East Corp Group and an FLS consultant. He is an engineering graduate with more than 27 years’ experience in the fire and security industry. He is an FLS trainer who has conducted audits and risk assessments for hotel, commercial and industrial properties, both domestically and internationally. Khadse has completed fire design and engineering projects in India that meet National Fire Protection Association and other relevant codes.

We need to move beyond compliance and adopt more userfriendly technology standards that can save lives and property. clearance to operate. Extra care must be taken when such elevators are part of fire corridors or egress paths. SSP: How should safety of building residents, especially children and senior citizens, be ensured in case of fire? HVK: Merely affixing labels, such as those that say, “Do not use elevators in case of fire” in poorly illuminated zones, is not enough. Mock drills every six months should educate all occupants, especially children and senior citizens, on how to deal with fires, why not to use elevators, etc. Awareness among residents to not use elevators in case of fire emergencies can play a vital role in saving lives. SSP: With fire incidents occurring frequently and buildings getting taller, which modern techniques/approaches do you expect to see going forward? What are your recommendations to tackle this efficiently? HVK: All high-rise buildings must follow the NBC during planning and construction. We have had many fire accidents that are learning curves for us. The higher the construction technology standard, the higher the fire safety standards should be. We need to move beyond compliance and adopt more user-friendly technology standards that can save lives and property. When designing life-safety systems, it is important that building design engineers look into the properties of elevators, including: ♦ Interiors ♦ Locations ♦ Fire rating and requirements ♦ Power supply ♦ Hoistway pressurization ♦ Signage and communication systems ♦ Machine-room protection

♦ Integration with life-safety systems SSP: As a fire-safety consultant, what are your recommendations for glass buildings and buildings in which glass elevators have been installed? HVK: When construction is outside the boundary of building codes, my strategy as an FLS consultant goes beyond the limit of the codes. It must be based on performance-based codes. It may be applied in buildings with glass façades or glass elevators. Key considerations include: ♦ Fire rating of materials ♦ How an elevator is segregated from egress points ♦ How fire lifts are planned ♦ Smoke-management design ♦ How elevators are integrated with life safety systems ♦ Construction materials of load-bearing elements, such as stairways, corridors and façades SSP: How can fire safety awareness in elevators be increased and made compulsory? HVK: I encourage all owners of properties with elevators to do three key things: 1) Invest heavily in quality features, such as fire-safe, approved fluorescent signage at each elevator landing. 2) Include education and awareness programs in the form of mock drills every six month for service staff and occupants on elevator usage. 3) Do not compromise on maintenance and compliance. SSP: What are your views of a dedicated elevator, rather than a staircase, being used to evacuate residents or facilitate firefighters during a fire, especially for buildings taller than 20 floors? HVK: Requirements for fire lifts are specified in sections 4, 6 and 8 of the FLS sections of the NBC. These are applicable to all lifts in buildings taller than 15 m. The firefighter’s lift shall be provided with a switch to further aid firefighters in evacuating trapped persons and take firefighting equipment to upper levels with minimum delay. Building owners must comply and provide fire lifts. The number of such required lifts and their locations in buildings will vary depending on the size, design and complexity of the building.

• Issue 4, Volume 13 •




Perspectives on safety and maintenance

by Amit Gossain

The vertical-transportation (VT) industry is rapidly making strong strides in technological development to ensure the utmost safety, ride comfort, improved building lifecycle and peace of mind for the customer. Innovation is key to sustain the future, and technological disruptions are imperative. Another important factor to consider is digitalization. Digital services help collaboration efforts with customers and partners. An additional aspect of digitalization is the potential to improve speed and efficiency in R&D and manufacturing units. This helps bring innovations not only faster to the market, but also closer to customers.

Regulation Construction, maintenance and safety when working on lifts are regulated by the lift acts and rules made in certain states. Every state’s lift act defines the procedures, fee structure and timelines for obtaining various permissions for lifts and escalators within that state. In addition, Indian Standards have been prescribed for elevators defining the types, recommended dimensions, technical specifications and methods of testing. These also prescribe the code of practice for installation, operation and maintenance of passenger, goods and service lifts. Given the relevance of vertical mobility in today’s urban environment, there is rising concern regarding safety and regulations for elevator installation. This calls for the Lift Regulation Act to be made mandatory. There is no national policy that enforces strict safety standards regarding the design, construction and installation of elevators. The primary challenge being faced by the industry in India is the contradictory applicability of safety codes across the country. Over time, organized players have defined and

implemented stringent codes to help ensure the safety of their products and to ensure VT is maintained and inspected according to the respective codes. It’s time that the government brings uniform guidelines across the country for the safety norms to be followed by the elevator and escalator manufacturers.

Technology In these unprecedented times, technology has been transforming the industry to make built environments healthier. The Internet of Things (IoT) has helped in the remote monitoring of VT. Such connected technology works by alerting on faults when they appear or are about to develop, enabling lift operators to save money and time on repairs. Furthermore, intuitive elevator technologies allow smart grouping and destination-based models with modern aesthetics. Smart grouping technology organizes commuters by grouping them based on their floor/zone preferences, which results in faster and better-organized results.

Given the relevance of vertical mobility in today’s urban environment, there is a rising concern regarding safety and regulations for elevator installation. This calls for the Lift Regulation Act to be made mandatory.

KONE’s 24/7 Connected Services uses cloud technology.


ELEVATORWORLD India • 4th Quarter 2020 •

A technician using 24/7 Connected Services

KONE’s 24/7 Connected Services uses the IBM Watson IoT platform to process data from elevator monitoring devices in the cloud, analyzing and predicting equipment problems before they occur to allow maintenance to be carried out in a planned fashion with minimal disruption. This platform offers round-the-clock monitoring and is designed to result in fewer faults, faster repairs and peace of mind for the customer.

Maintenance Elevators have become an integral part of our lives today, making VT easier, smoother, and safer. As VT requires consistent maintenance and upgrades, while elevator maintenance can be provided by manufacturers, installation companies or independents, we believe it is important that maintenance is done by the manufacturer, as the OEM understands its equipment best. This can reduce overall downtime for repairs.

Safety at KONE Efficient vertical mobility is a critical component of high-rise buildings. Though the elevator is one of the safest forms of transportation, it is important to ensure the equipment meets all safety standards and that maintenance of it is done regularly. At KONE, safety is one of the highest-priority areas, and our equipment is designed to both maximize passenger safety and enable easy inspection. We strive to clearly communicate our safety policies to all parties involved and conduct risk assessments and regular safety audits at every project stage. KONE Care™ is designed to detect issues before problems arise, which reduces hazards and prevents accidents. It incorporates KONE Modular Based Maintenance, in which cloud-connected elevators, escalators and automatic doors

provide a constant stream of usage data that helps us make intelligent, proactive decisions on how to solve potential problems before they cause disruption. The goal is less equipment downtime, fewer faults and detailed information on maintenance work. Users can enjoy less waiting time and more personalized experiences. The system enables vast amounts of data from elevator sensors to be monitored, analyzed and displayed in real time in the interest of improving equipment performance, reliability and safety. Spurred by a mindset of technology and technical expertise, KONE strives to create solutions that will encourage physical distancing, while enabling safety. Our cloud-based Elevator Call allows one to call an elevator using WhatsApp, eliminating the need to touch possibly contaminated buttons or displays, and the KONE Handrail Sanitizer uses UV light to disinfect escalator handrails. Continuous chemical-free cleaning happens inside the escalator without putting passengers at risk. Amit Gossain is managing director of KONE Elevator India.

• Issue 4, Volume 13 •




This Readers’ Platform gives 10 reasons why it is important to maintain your VT systems.

by Krishna Kumar Ravi

Economic growth provides financial liquidity that drives development. The desire for a better standard of living is forcing urban infrastructure growth. As the buying power increases, demand increases. With land being scarce, the costs are skyrocketing, and it becomes more important to build more in less space. With multistory buildings with higher floorspace indices becoming common, elevator have become an absolute necessity for any building. Without them, tall buildings would not have been possible. The elevator is a facility for daily convenience and an important asset to be safeguarded. Elevators in tall buildings not working properly pose a major inconvenience, and some people may not be able to access certain floors of the building without them. It is vital to maintain elevators by scheduling routine maintenance and having a professional inspect the equipment. This article looks at 10 reasons why it is very important to maintain your vertical-transportation (VT) equipment. These 10 reasons are linked in a way that leads to three important aspects: user safety, user confidence and comfort, and value (keeping costs low and enhancing the asset value): 1) Prevention of frequent breakdowns: VT equipment has multiple interconnected components that make it work the way it should. If even one of these parts fails, the elevator breaks down, and the unit becomes inoperable. Periodic routine maintenance ensures proper servicing of these components to avoid breakdowns. Elevator technology, design and engineering are changing rapidly. Insist that service engineers are updated on the latest developments to ensure safety and long equipment lifetimes. Ensure you get the maintenance done through a licensed and professional organization that is reliable and has adequately trained manpower and resources to handle the Imagine a situation requirements of the when someone needing equipment. medical help gets stuck. 2) Guarantee safety: elevator mishaps and This is reason enough to accidents may be rare, show how important it is but they are known to happen. When they to maintain elevators in happen, people can buildings to prevent get seriously injured. Many times, passengers accidents.


ELEVATORWORLD India • 4th Quarter 2020 •

are known to have spent hours inside an elevator until help arrived. Imagine a situation when someone needing medical help gets stuck. This is reason enough to show how important it is to maintain elevators in buildings to prevent accidents. Without proper maintenance, an accident can happen any time and may lead to legal complications. Furthermore, it is legally important to maintain VT equipment in functional buildings through a licensed maintenance company. 3) The equipment life is prolonged: it is generally assumed that all VT equipment has a useful working life of 18-23 years. This seems like a long time until one realizes that there are units that are 35-40 years old and still functioning. The secret to longer life is when these units are properly maintained. With regular maintenance, there is no reason an elevator would not be able to last at least 25 years. 4) Makes the ride smooth: maintenance keeps the most critical elevator components clean, lubricated and adjusted properly. This gives the users a smoother ride, leaving them more satisfied with the service and feeling confident they are in a safe and reliable elevator. Trust and communication from your elevator mechanic are imperative and one of our top priorities. A happy customer is typically one who will keep coming back. 5) Cost savings: some building owners resort to call-back service and repairs, rather than preventive maintenance. Neglecting regular preventive maintenance can get expensive, as it may lead to complex repairs, from parts failures to major damage, down the line. It is far more affordable to engage in preventive maintenance, rather than repair and total replacement. Always insist that your service company provides a fully comprehensive maintenance package. 6) Meeting regulatory Neglecting regular requirements: licensed and professional elevator preventive maintenance maintenance companies can get expensive, as it ensure your equipment may lead to complex is up to date in terms of regulatory requirements. repairs, from parts They implement mandatory failures to major safety requirements that a regulatory body may damage, down the line. mandate.

7) Improves building productivity: proper maintenance ensures more equipment uptime. A licensed and professional maintenance company will ensure maintenance activities are planned and scheduled to suit the requirements of the building without disturbing the occupants. This is especially true in the case of hotels and hospitals. 8) Comforts the occupants: whether an occupant or a tenant, the building user should feel comfortable using the VT. Engaging a professional organization for maintenance activities provides much-needed comfort to users. They are comforted by the assurance that someone is taking care of the equipment and, in turn, their safety. 9) Accomplishes the purpose of the building: most modern buildings these days are designed scientifically. Elevators in these buildings are selected through rigorous traffic simulations and analyses to ensure the installation of adequate and optimum VT. 10) Enhances the value of the building: the valuation of any building directly depends on the infrastructure within. VT equipment is one of the long-life components of most built ecosystems. The reliability of the equipment and extent of maintenance carried out have a direct impact on the value of the building. It is not just the cost of the equipment that needs to be replaced, but also the time required to replace it. It is, hence, always important to have a licensed and professional maintenance company onboard that not only guarantees high uptime, but also ensures periodic maintenance and replacement of worn-out components, which will provide smoother rides and user confidence and comfort.

VT equipment is one of the long-life components of most built ecosystems. The reliability of the equipment and extent of maintenance carried out have a direct impact on the value of the building.

Krishna Kumar Ravi is president and CEO of PAPL Corp., which he joined in 2009 after spending close to 11 years in the elevator industry. He is a mechanical engineer who formerly worked for Otis in erection, testing and commissioning of elevators. After a tenure in sales and installation, he joined Mitsubishi Electric, where he handled Tamil Nadu and Kerala.

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• Issue 4, Volume 13 •




Analyzing the factors that influence the safety and maintenance aspects of VT with feedback from end users

by Sheetal Shelar Patil



ELEVATORWORLD India • 4th Quarter 2020 •

monsoons, sometimes lifts at lower levels get flooded, and people still choose to travel in them, despite chances of getting stuck and power failures being high. One should always be aware and alert while using elevators.” According to Lalge, signage is useful only when people read it, so it must be placed in a noticeable location. He adds: “Also, safety drills are being conducted in commercial premises for the people operating the lifts. Such awareness sessions should also be initiated and conducted in residential and commercial spaces for end users. Lifts in affordable housing or slum rehabilitation buildings need extra attention, but in those places, maintenance and keeping lifts in safe condition are considered unnecessary expenditures. So, stricter measures need to be taken by the government, and fines should be imposed on people who fail to ensure safety.” Jaywant Rane, team leader, CMS Infosys Pvt. Ltd., concurs: “Lift safety and maintenance is highly neglected, especially in residential societies. Even while buying a home, a layperson is concerned about location, amenities and other aspects, but lifts are rarely considered important. Cities with growing high rises need good elevators for regular transportation. Power backup for elevators is another aspect that needs attention from members of the society to bring stricter measures when it comes to elevators. Elevators make our lives easy but, if not maintained properly, can lead to dangerous situations. Awareness is important; there is no need to depend on the government to do everything. Rather than feeling sorry after an incident occurs, taking initiative is the need of the hour.” Rane opines that, in addition to maintaining elevators, modernizing elevators is also important, from a safety point of view: “Newer technology gives efficient and reliable results. We still find sliding grille doors in an era of automatic doors; this has got to change. Allocating a fixed person near an elevator will help mitigate incidents that occur due to negligence. Also, getting the required maintenance done from a registered and established manufacturer is important and advisable [versus getting] it from an unknown company to save money. Every residential society spends a hefty amount on festivals, entertainment and other cultural activities. So, is it so difficult Rane

The need for ensuring safety and maintenance with respect to vertical transportation (VT) has frequently come up during discussions over the years. Myriad challenges faced while managing these aspects during the COVID-19 pandemic highlighted the importance of leveraging technology, including the Internet of Things. The efforts of maintenance teams have been highly praised, as well. However, several unfortunate incidents related to elevator usage have also made headlines. In one high-profile case, the mishap occurred while the victim was distracted by an ongoing phone call while entering the elevator and fell into the shaft. Then, there were instances of people attempting to exit an elevator when it was stuck between floors or, worse, boarding an elevator from the basement despite that level being flooded due to heavy rains. From maids and security staff to members of the business community, these were casualties involving people from every strata of society. Certain housing societies have opted for a cheaper maintenance provider. This resulted in frequent breakdowns and recurring problems. This shortsighted approach ultimately made residents of the higher floors suffer. What emerged from these incidents is that end users clearly need to be more vigilant and follow the rules mentioned inside elevators in case of emergencies. Societies also need to ensure that maintenance contracts (along with the accompanying benefits) with reputed elevator brands continue. Similarly, representatives from the VT industry have strongly emphasized that elevator purchase decisions should not be taken solely on the basis of the lowest price, as this results in all types of compromises when it comes to safety, performance and sustainability. Elevator installations that do not comply with directives and rules need to be stopped, as this can, by itself, resolve a lot of these accidents. Commenting on the situation, Nitin Lalge, senior software developer, FutureBridge, says: “Most of the lift accidents I read in recent news were about the people entering an empty shaft. Technical glitches and negligence in maintenance of elevators are among the major issues. But, as individuals, we are too casual while pressing the button to call the elevator. Such mishaps can be avoided if we stay alert. During

ELEVATOR INTERIORS AND SAFETY Abhineet Seth, founder and CEO, Abodekraftz, explains that the last couple of years have been very interesting for the elevator industry: “Major elevator brands have started focusing on providing customized interiors for lifts or, at least, [making] provisions for allowing construction firms to do cosmetic additions. Extending the design theme of the homes or buildings into the elevators is gradually becoming a norm. And, with that, comes our responsibility to choose the right material for the elevator interiors. “The add-ons must clearly be accident-free (no sharp edges), and installation error is clearly criminal. The lights need to be soothing: not too bright, nor too dim. Using translucent light panels or even cove lighting can do [well]. Wall claddings must be less reflective (and please start avoiding a mirror in the lift; that era is long gone). Lighter shades are better for smaller zones. But, with all this, the mobile signal shall still be disrupted! Inconvenience regretted.” Seth


to contribute sufficient funds, apart from the regular maintenance, to keep the elevators in a better and safer condition?” Shruti Jadhav, who works with a multinational corporation, points out that, in this modern world, we cannot imagine or overlook the invention of elevators: “One cannot ignore the practical problems of accessing the top floors of any building over eight or 10 floors without an elevator. The wide use of elevators not only changed the skyline, but also has a significant socioeconomic impact. The creation of tall buildings made it possible for cities to develop; a larger number of people and families can live in a single building. There are many cities like Mumbai, Delhi, NYC, Shanghai and Mexico City [with more than] 10 million inhabitants each.” Jadhav also points out that, before elevators were widely used, the upper floors of buildings that had to be reached via stairs were avoided, and it was difficult to find buyers. In skyscrapers, the higher floors are preferred by the affluent class, as the street noise is minimized, there is ample sunlight, and there are far better views. She feels it is all due to the increased use of elevators that top floors of buildings are the most desirable accommodation today, adding: “Elevators definitely make life easier for senior citizens and the differently abled. . . . Elevators have given them the opportunity to travel independently and safely between building floors, which would not have been possible otherwise. Also, other variants in VT like escalators, [moving walks] and chairlifts have made their movement in public places like temples, leisure spots [and] malls much easier. With the increasing use of home elevators, their mobility within their homes has also become much easier.” However, Jadhav also cautions that, perhaps, people have begun to take elevators for granted: “Elevators have had a significant impact on the modern world. But, today, when we travel in elevators, we do not give much [thought] to the fact that they have made our lives comfortable by increasing accessibility. The only time we pay attention to elevators is when either their door remains open for too long, or they are making weird sounds while operating. With great advantages comes great responsibility. From people traveling in the elevators to the people operating them, everybody needs to be more responsible in their approach. “Safety is the biggest concern in today’s scenario. . . . I think it is time that people start taking this technology seriously and not as a mere expense; otherwise, if not handled with proper attention, it is going to cost lives.” So, it is quite clear that, going forward, enhancing end user awareness about responsibly using elevators will have to be given greater priority, and maintenance has to be considered an investment in safety, rather than an expense.




• Issue 4, Volume 13 •



THE CASE FOR UNIFORM VT equipment owners often REGULATION find themselves at the mercy by K.S. Joshi

Technology plays a very important part in enhancing the safety of end-users. Closed-loop operation of motors, integrated controllers, electronic overspeed governors, remote monitoring of lift shaft sensors and limit switches, etc. have all combined to provide unprecedented levels of safety. Technology has also boosted the capabilities of field technicians. In earlier times, field maintenance technicians were trained by first being inducted into lift installation, testing and commissioning. Then, they were exposed to maintenance work under the guidance of senior field supervisors. But, with mobile technology, field technicians are now assigned callbacks through apps, and are able to see the complete history of the lift on their mobile devices before deciding on the best course of action. They can also connect with senior engineers using mobile video calls to solve problems. Senior engineers can guide field technicians to correct diagnoses and speedy repairs, which results in improved mean time between failures.

Regulation A uniform act for regulating vertical transportation (VT) across India is very much needed. There are only eight or nine states in India that have a dedicated act/rules for VT. In most of the other states, there is no governing body over the VT industry. The number of unauthorized small vendors has mushroomed in these states. Most of these vendors purchase equipment cheaply from sources in China or India, install the equipment through subcontractors, then forget about it. Maintenance of such elevators becomes a major issue when the society of the building is formed. Society members are often ignorant of VT The typical result is that, maintenance issues and go for the vendor within five or six years, offering the lowestelevators start requiring price annual maintenance contract large expenses for maintenance, costs that are (AMC) without ascertaining its often beyond the means of background, experience and capability. The the building societies. typical result is that, within five or six years, elevators start requiring large expenses for maintenance, costs that are often beyond the means of the building societies.


ELEVATORWORLD India • 4th Quarter 2020 •

of unscrupulous vendors in states lacking oversight. Hence, if a uniform act for manufacturing, installation and maintenance of elevators and escalators is implemented across India, there will be available authorized vendors for these categories, which should help both in improving quality and reducing accidents.

Maintenance Preventive-maintenance visits had to be postponed during lockdown and post-lockdown periods in most cities, but there has not been much impact on VT unit performance. Because the usage of lifts was greatly reduced during this period, there were significantly fewer call-backs. Meanwhile, housing societies and malls have begun asking for free extensions of their AMCs for a duration equivalent to the period in which preventive service could not be given. As regards remote maintenance, it should be noted that only monitoring is possible with the prevalent technology; repairs still have to be carried out through site visits by technicians.

Technology Instead of keeping physical service cards and remembering to do preventive maintenance on the desired date, field technicians are now getting preventive-service reminders through apps. Customers are also getting advance notice of preventive service visits of technicians on their registered

After milking the society for 3-4 years, these vendors abandon the VT unit by quoting a very high price. When society caretakers decide to call the OEM in such cases, they are shocked when they realize their lifts are ruined and can only be brought back to normal at considerable expense. devices. Technicians upload photos/short videos of the VT unit showing the cleaning/servicing and safety inspections they performed. This not only records the service provided, but also helps senior engineers assess and validate the field technicians’ quality of work done.

The state government lift inspectorate should be more proactive to prevent such local vendors from manipulating unsuspecting residential societies.



Maintenance Housing societies are often caught in a dilemma regarding the maintenance of VT units. They must call for multiple quotations from various local vendors (apart from the OEM), then discuss it in their meetings. Usually, the society stakeholders are nontechnical persons not knowing much about VT maintenance. Their first preference is always to go for the cheapest quotation. Local vendors usually play a trick on society stakeholders: they keep the price low by not mentioning free parts replacement during the term of the AMC. Instead, they give various parts quotations of small amounts at different times to boost their income. Meanwhile, society stakeholders don’t understand the fact that they are spending more on maintenance. Some vendors may even replace the OEM’s lift controller or motor without informing the building society caretakers just because original replacement parts are not available to them. Thus, the original makeup of the VT unit is lost, while society members are unaware of the changes. After milking the society for 3-4 years, these vendors abandon the VT unit by quoting a very high price. When society caretakers decide to call the OEM in such cases, they are shocked when they realize their lifts are ruined and can only be brought back to normal at considerable expense. The state government lift inspectorate should be more proactive to prevent such local vendors from manipulating unsuspecting residential societies. They should declare a list of vendors authorized by them to all societies, malls, hotels and hospitals. They should also clearly give orders to societies to always give the AMC to the OEM and, only in exceptional cases, allow other authorized vendors.

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K.S. Joshi is general manager of field operations for Omega Elevators.

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For serious inquiries or additional questions contact T. Bruce MacKinnon for sales in North America or +1-251-379-0564 and Bülent Yılmaz for all other countries or +90 216 348 48 76

• Issue 4, Volume 13 •


Industry Dialogue

Taking It to the Streets Ratan Sehgal (RS), managing director, Hybon Elevators & Escalators Pvt. Ltd., shares insights with your author (YP) about its “Showroom on Wheels.”

by Yash Pandya YP: When and how was Hybon Elevators’ Showroom on Wheels envisaged? What is the unique selling proposition, and how does it benefit the consumer and vertical-transportation (VT) industry? RS: Hybon was the first elevator company in India to have an elevator showroom. Since customers could physically see, touch and feel the elevator, response was overwhelming. Our second showroom came up at our factory in Noida. However, it was not practical for every customer to visit our showrooms, particularly due to apprehensions related to COVID-19. So, we decided to make a showroom that can go to the customer: the Showroom on Wheels.

About Hybon

Established in 2010, Hybon Elevators & Escalators Pvt. Ltd. provides an array of VT equipment, from home passenger and luxury commercial elevators to heavy-duty auto elevators, escalators and moving walks. Components such as car and landing operating panels, along with intercom systems, are also available. The company has a factory that produces car cabins and frames along with a showroom in Noida and a showroom in Delhi, in addition to the showroom on Wheels. Hybon products are IS 14665-approved per the Bureau of Indian Standards and compliant with EN 115 and 81 standards.

Hybon’s Showroom on Wheels


ELEVATORWORLD India • 4th Quarter 2020 •

Hybon’s management team: (l-r) Managing Director Saran Sehgal, Chairman Kuljeet Singh and Managing Director Ratan Sehgal

YP: Describe the processes of creating the Showroom on Wheels. RS: There were essentially four key components: 1) Creating the concept: This involved customer input and input from our internal departments. 2) Reliability: It was challenging for our design team to ensure the cars could withstand jerks and vibrations while in transit. 3) Detailed designing: This was done through a professional interior designer. 4) Execution: Construction was entrusted to a professional bus-body-building company. YP: What are your long-term plans for the Showroom on Wheels? What other roles can it play? RS: Depending on the acceptability of this concept, we may add to the fleet to cover a larger geography. We believe that, through the Showroom on Wheels, awareness about the usefulness and safety of an elevator can be taken to a much larger Continued

Noida factory

• Issue 4, Volume 13 •


Casa Angelo

audience. We plan to conduct short awareness campaigns for safety, and training for handling emergency situations and evacuations. YP: Several fatal accidents have recently made headlines. In your opinion, what are the possible causes of such incidents, and how can they be avoided? RS: The most common causes of accidents are inferior quality of materials and poor maintenance. Accidents can be avoided by using materials per specifications and performing periodic elevator maintenance. Special emphasis should be placed on safety-critical components like ropes, door safeties and limit switches. YP: What are your views on the need for strictly enforcing safety and maintenance in VT, along with the existing norms stipulated for compliance and procedures? RS: Proper safety and maintenance hinges on periodic maintenance/service; timely replacement of safety-critical parts, like ropes; refusal to take safety shortcuts; and ensuring work is performed by technically qualified and experienced technicians.

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ELEVATORWORLD India • 4th Quarter 2020 •

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AFAG, Virgo Join Forces Partners say exciting announcements are on the horizon. by Yash Pandya

In addition to our existing representatives in China, Turkey and Italy, our Virgo colleagues will strengthen AFAG’s acquisition activities abroad.

Augsburg, Germany-based AFAG Messen und Ausstellungen GmbH and Bangalore, India-based Virgo Communications and Exhibitions are partnering, the trade fair organizers announced in August. AFAG’s trade fairs consist of 20 events, both international trade fairs like Interlift and “supraregional” public exhibitions and events. Covering areas that include elevator technology and grinding technology, Virgo has been organizing business-to-business events for the lift and escalator industry in India, Bangladesh, Sri Lanka and South Africa, since 2004. It introduced the concept of vertical-transportation (VT)-specific trade fairs in India in 2007. “We are set to raise benchmarks even higher with several important announcements in the pipeline,” Virgo stated. The partnership involves Virgo and AFAG supporting each other in their respective markets, as well as in other countries worldwide for both new and existing exhibitions. “This partnership marks a significant development for the elevator, escalator and moving walks trade-fair segment,” Anitha Raghunath, director of Virgo and publisher of ELEVATOR WORLD India, said. “The focus is now on collaborating, identifying potential growth prospects and developing them together with our combined strengths.” Raghunath observed: “We were instrumental in bringing the elevator and escalator expo concept to India and introducing a dedicated publication for the VT industry in the Indian market with

Elevator World, Inc. During the past decade and a half, we have also been a key facilitator for the VT industry through dedicated exhibitions and publications in countries that are potential growth markets for elevators and escalators, such as Bangladesh, Sri Lanka and South Africa, so our progress and achievements are quite evident.” More recently, Virgo has supported the VT industry through facilitating virtual communication and hosting industryspecific webinars. It is also in the process of initiating new web platforms and concepts that will enable industry players to connect with their customers on a day-to-day basis. Virgo “aims to constantly come up with innovative ways for the VT industry to collaborate, share resources and combine forces.” Virgo’s event portfolio includes power transmission, elevator technology, grinding technology and beer/brewing technology, “making it an ideal complement to AFAG’s program,” which includes international trade fairs like Interlift for the VT industry and GrindTec for the grinding industry. AFAG observed: “In addition to our existing representatives in China, Turkey and Italy, our Virgo colleagues will strengthen AFAG’s acquisition activities abroad. This new partnership between AFAG and Virgo, which will support each other in their respective home markets for both new and existing exhibitions, will create new synergies for both companies, as well as opportunities to develop new target groups.”

(l-r) Anitha Raghunath and G. Raghu of Virgo and Joachim Kalsdorf of AFAG


ELEVATORWORLD India • 4th Quarter 2020 •


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Maharashtra Lifts, Escalators and Moving Walks Act, 2017: An Overview Looking at and comparing this comprehensive legislation with its 1939 counterpart by Sushant Shetty and Trisha Mandal In India, according to the Constitution, laws pertaining to the regulation of lifts and elevators are considered state (rather than central) subjects. Maharashtra is among 10 states to have enacted legislation that ensures the safe installation and working of vertical transportation (VT) (the other states being Assam, Delhi, Gujarat, Haryana, Himachal Pradesh, Karnataka, Kerala, Tamil Nadu and West Bengal). Maharashtra Lifts, Escalators and Moving Walks Act, 2017, per its preamble, is comprehensive legislation enacted: “. . .to provide for the regulation of the construction, erection, maintenance and safe working of all classes of lifts, escalators, moving walks and all machinery and apparatus pertaining thereto in the State of Maharashtra and for matters connected therewith or incidental thereto.” The 2017 act repealed the Maharashtra Lifts Act, 1939, in light of the changes that have occurred in the field of lifts due to rapid improvements in technology and standards, and the introduction of new equipment, like escalators and moving walks, which were not covered under the 1939 Act.

2017 Act Compared With 1939 Act, Highlights Recent Cases and Lacunae in Law India recorded at least 28 deaths in elevator-related mishaps in 2019.[1] Few states have sophisticated and modern lift laws, and there is currently no national-level legislation in place for the regulation of the construction, erection, maintenance and safe working of VT. In a recent case, a business tycoon died on September 6 when he met with a lift-related mishap in Worli, Mumbai. The Worli police filed an accidental death report and wrote to the lift inspector to examine the lift for a mechanical malfunction.[2] Another incident, on April 28, 2019, brought to light a seeming lacuna in the current lift legislation in Maharashtra. As we have seen, per the 2017 act, every lift operational in Maharashtra needs permission and a subsequent license from the electrical inspector (lifts). However, in the case of the death of Dr. Arnavaz Havewalla following a lift crash at Bhauji Daji Lad Museum at Byculla, Mumbai, the unconventional hydraulic lift at the museum was found to be operating without a license, and the municipal authorities had no record of it. It was even more surprising when it was concluded by the police that such lifts did not fall within the purview of the 2017 act and that, technically, neither the museum, nor the operator could be prosecuted under the law.[3]


ELEVATORWORLD India • 4th Quarter 2020 •

It is apparent that, though Maharashtra has one of the more “progressive” lift legislations, it could do with some fine tuning. Additionally, on a priority basis, certain types of lifts (like the hydraulic lift) should be included. It is imperative that the Maharashtra government addresses these lacunae and ambiguity in its extant lift legislation for public safety. In the meantime, readers are suggested to take the stairs when they see a hydraulic lift.


[1] elevator-makers-lobby-for-national-safety-standards-amid-risingaccidents/articleshow/74462270.cms [2] articleshow/77989952.cms [3]

Sushant Shetty is a lawyer based in Mumbai who practices in real estate and construction laws. He is group head — real estate and infrastructure for the Western region for one of India’s oldest law firms, M/s. Fox Mandal & Associates.

Trisha Mandal is an associate at Fox Mandal in Mumbai.

CODES & STANDARDS Provisions relating to

2017 Act

1939 Act

Permission to erect

Every owner of a place intending to install a lift or escalator or moving walk in a place shall make an application in such form as may be prescribed to the electrical inspector (lifts) for permission to erect a lift, escalator or moving walk. The application shall contain certain set particulars, which shall differ depending on the type of installation, pertaining to whether the lift, escalator or moving walk shall be accompanied by the erection plans.

Such permission was required only for lifts. The 1939 act did not cover escalators or moving walks.

Validity of permission

The aforementioned permission to install a lift, escalator or moving walk shall be valid for a period of one year from the date it is granted or for such further period of six months at a time as may be allowed by the chief electrical inspector for sufficient reasons in writing.

Such permission for lifts was valid only for a period of six months from the date it was granted.

License for working of a lift, escalator or moving walk

Every owner of a place permitted to erect or Such license was required install a lift, escalator or moving walk must, within only for lifts. The 1939 act did one month after the completion of the erection or not cover escalators or moving installation of such VT, inform the electrical walks. inspector (lifts) of such completion and get a license for working or using the VT.

Validity of license

The license granted for working of the lift, escalator or moving walk shall be valid for a period of 20 years from the date it is granted. The license may be renewed for not more than five years at a time subject to the satisfaction of the electrical inspector (lifts) about the safe operation of the lift, escalator or moving walk.

No such validity period

Application for license for existing working escalators or moving walks

Every owner of a place in which an escalator or moving walk has been installed before the date of the commencement of the 2017 act shall, within six months from the commencement date, apply for a license for the working of such escalator or moving walk to the electrical inspector (lifts). The aforesaid period of six months may, by order and for reasons to be recorded, be further extended by six months on an application being made.

The 1939 act did not cover escalators or moving walks.

Report of accident and inquiry

Where any accident occurs in the operations of any lift or escalator or moving walk that results or is likely to have resulted in injury to any person or loss of human life, the owner, occupier or authorized representative of the owner of the building, in which the lift or escalator or moving walk is working, shall report the accident and any such loss or injury caused by the accident to the electrical inspector (lifts) or such authorized officer and to such other authorities as the state government by a direct order.

The reporting (in a similar manner to the 2017 act) was to be given to the inspector of lifts and, in case of Greater Bombay, to the commissioner of police and, elsewhere, to the district magistrate.

Periodic inspection of lift, escalator or moving walk

Every lift, escalator or moving walk shall be inspected periodically at least once a year or at such earlier intervals as the government may specify by notification in its official gazette by an electrical inspector (lifts) or such officer appointed in this behalf by the government.

Every lift was to be inspected at least once in six months by an officer authorized by the state government. The 1939 act did not cover escalators or moving walks.


The owner shall, after the completion of the erection of such a lift, escalator or moving walk, ensure third-party insurance so as to cover the risk of passengers using such equipment.


Any contravention, shall, on conviction, be punished with a fine that may extend to INR50,000 (US$682.12) and, in the case of a continuing contravention, with an additional fine that may extend to INR1,000 (US$13.64) for every day during which such contravention continues after conviction for the first such contravention.

Offenses by firms or companies

In case of an offense by a firm or company, every person who, at the time the offense was committed, was in charge of and responsible to the firm or company for the conducting of its business, as well as the firm or company, shall be deemed guilty of the offense and be liable to be proceeded against and punished accordingly.

No similar provision

Any contravention was, on conviction, to be punishable with a fine which could extend to INR500 (US$6.82) and, in the case of a continuing contravention, with an additional fine that could extend to INR50 (US$0.68) for every day during which such contravention continued after conviction for the first such contravention. No similar provision

• Issue 4, Volume 13 •



Aiming for Quality Wittur Asia-Pacific head Suraj Thodimarath discusses significance of Indian operations. by Sheetal Shelar Patil Suraj Thodimarath (ST), managing director Asia Pacific, Wittur Elevator Components India Pvt. Ltd., recently shared some insights with your author (SSP). Among the topics they discussed were the brand’s emphasis on R&D and creating value, its commitment toward quality and the significance of its India operations. SSP: What are the qualities that set Wittur and its offerings for the vertical-transportation (VT) industry apart? What is the brand’s unique selling proposition? ST: Wittur has a long record of striving for innovation in the production of components and solutions for the VT industry. Our goal is to create value for many elevator companies by co-developing and supplying innovative components and solutions. We believe our customers benefit from our global efforts in R&D and operations, our expertise in local market requirements and our commitment to quality. SSP: In reference to Wittur’s planned investment in a Global Technology Centre (GTC) in Italy, what would be the benefits and other key implications for the company? Will the Indian operations also benefit from it? ST: The GTC in Italy is a case in point: it is an engineering center that will invite customers to visit and interact with global teams of Wittur engineers in the areas of R&D, product development and special projects. It will be the place where our experts take challenges from customers and help them, from ideas to market. In a single location, we combine the knowhow and expertise of different teams and corporate functions to best serve our customers. We address their issues by focusing on what really matters, with the aim of bringing more value to them faster.

A worker operates a bending machine at Wittur India.


ELEVATORWORLD India • 4th Quarter 2020 •

Wittur India also contributes to Wittur’s global R&D activities and shares the team’s knowledge. We are now equipped to supply significant VT projects in India with strong project management and tailored product-development capabilities, using Wittur’s Suraj Thodimarath is managing GTC and local operations for director of Asia-Pacific for Wittur fast and timely delivery on Elevator Components India. site. SSP: What is the significance of the India operations and market for Wittur? ST: VT is based on the needs of people. India is already a huge market, and its potential is even higher. We see an increasing trend of high rises in many cities. The combination of India’s demographics and the urbanization trend clearly set India as a region with high growth potential — hence, the decision to establish Wittur India in the state of Tamil Nadu 10 years ago. Thus, through our local operations, we bring solutions to our Indian customers with the latest technology, highest safety and same quality as every Wittur product sold worldwide. SSP: What are the attributes or demand drivers that set India apart from the other markets to which Wittur caters? How would you describe your strategy for this market? ST: The Indian market has a focus on optimal price/ performance ratio. In the 10 years since its creation, Wittur India has provided components specifically tailored for Indian rules and codes, with a focus on high reliability that is necessary in our tough environment and usage conditions. Wittur’s MDS1 door is successful in the Indian market, and in addition to standard executions, we can introduce higher-end solutions, such as framed glass panels on the same platform, thanks to the quality of the mechanical design of the door. The CORE door, recently introduced in the Indian market, is the latest generation of Wittur doors. It was designed from the ground up with the latest technology to obtain high performance from a streamlined structure. Besides supplying high-quality standard components, our strategy is to supply solutions based on several key bundled components: we consolidate


Automated painting

Powder-coat application

them in elevator packages to make the installation easier for ST: Wittur R&D has developed a “post-COVID” elevator our customers. For example, Wittur India has recently launched package that introduces antibacterial and antiviral surface the CDS (Car-Door-Sling) Kit as a bundled offering that is fully treatments, especially for handrails and car-operating panels, a compliant with Indian codes. special ventilation system with UV-light-based sterilization of We also supply the high-end elevator market with such airflow, antibacterial pads for floor surfaces, social distancing products as the Quartz-i Home Lift kit, which is engineered and and other warning labels, and touchless destination control produced in India for the needs of the luxury residential with QR codes (only available for Wittur complete system kits). market. This lift is specifically engineered to comply with the Generally speaking, the development of smart elevator home elevator codes of India. It can function on an components and AI-based predictive-maintenance scheduling uninterruptable power supply/inverter in the event of a power software goes in the direction of optimizing outside failure. maintenance interventions, making sure that issues are solved SSP: How would you describe your management strategy? before the elevator stops. This is bringing down general How do you take the legacy of Wittur’s corporate motto of maintenance costs for elevator installation companies and “Safety in Motion” forward? maintaining high elevator availability. Although such systems ST: Wittur’s management strategy is based on the core are now in use by big multinational companies, there is a clear strengths of the Wittur and Sematic brands, which combine path toward bringing the same concept to smaller installation engineering expertise and operations on a global production companies. Wittur has introduced smart components and Continued footprint. Our partnership with our customers is at front and center of our operations, and our goal is to help them create value for their projects. The establishment of the GTC is accelerating our strategy in this respect. Wittur’s corporate motto highlights Wittur’s commitment to safety, because we believe that safety must be the first priority of the elevator industry all over the world. This is why safety is the pivotal aspect of Wittur’s activities in product design, testing, validation, supply chain, quality standards, manufacturing processes, product installation and field performance. To enable this, Wittur has made significant investments in staff training and processes to strengthen our emphasis on safety. SSP: What are the ideal safety norms and maintenance processes that should be adhered to for VT, especially considering the ongoing pandemic? Technicians assemble components at the Tamil Nadu factory. • Issue 4, Volume 13 •



Wittur safety gear Wittur’s CORE automatic door

offers a smart communication protocol that companies can integrate into their systems. SSP: How would you describe the overall approach toward regulatory compliance standards and procedures across the Asia-Pacific region? Which aspects do you feel should be enforced or emulated in India?

The Wittur GTC, Bergamo, Italy

Overspeed governor

ST: We see benefit in the harmonization of regulations and standards. By having global standards, companies can invest in product development with a broader scope and address a larger market beyond our shores. Access to global markets also ensures R&D and testing investments can be recovered quickly. The Asia-Pacific countries have mostly adopted the European norms and are quite strict in their implementation. In India, the reputable companies ensure that the standards are complied within their products, but there are also hordes of companies that cut corners when it comes to elevator safety. Authorities are often found to be indifferent toward implementing codes and standards on the ground. This is reflected in the subpar quality of some elevator components. Most people have come across reports of serious and often fatal elevator accidents that are a direct outcome of nonenforcement of standards. I am hopeful that the authorities and industry will consider adopting the ISO 8100 standards nationwide once they are released for implementation. Until then, it should be the endeavor of every project to procure and install only those elevators that fully conform to the existing Indian Standard codes.

Suraj Thodimarath

Suraj Thodimarath is a mechanical engineer with a Lean manufacturing certification from the University of Michigan and studied business management at Harvard Business School. In a career spanning 26 years, he has worked in different functions, including sales, service, logistics, supply chain and manufacturing operations, before becoming a business leader. This has helped him gain a broad view of the critical aspects of running a business. Thodimarath joined the Wittur Group in 2015 as the managing director for India. In 2017, he was given the additional responsibilities of the Asia-Pacific region. He is also a member of Wittur’s Executive Management Team, which is responsible for the strategizing and execution of the group’s vision and mission.

The Quartz-i home elevator


ELEVATORWORLD India • 4th Quarter 2020 •


EXPO DHAKA 2021 18 - 20 NOVEMBER 2021 International Convention City, Bashundhara, Dhaka, Bangladesh EXPO HIGHLIGHTS • Exclusive exhibition on elevators, escalators and components • Witness latest products, technology & innovations from global industry players • Interact with top builders, architects civil engineers & government bodies • Best platform for buyers and influencer’s to meet and explore new business opportunities • Products displayed include high speed elevators, home lifts, parking elevators and escalators KEY PARTICIPANTS





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2020 United Virtual Convention & Exposition Unique event includes exhibitors, business, education and honors. submitted by NAEC Nearly 900 participants representing the verticalThere were 70 exhibitors with more transportation industry all over the globe took part in the 2020 than 80 booths, 11 educational United Virtual Convention & Exposition on September 14-16. In a time of reduced access to events, this year’s tradeshow and sessions and discussions, and three related educational sessions remained online to attendees on-demand educational sessions. through the end of October. The event traditionally takes place every four years. This and Gregory Sacks of Superior Elevator Inspections & iteration was hosted by the Canadian Elevator Contractors Consulting with Qualified Elevator Consultant awards. NAEC Association (CECA), Elevator U, the International Association of presented Zap Supply with the Contractors’ Choice Award, and Elevator Consultants (IAEC) and the National Association of Gelestino presented both the William C. Sturgeon Distinguished Elevator Contractors (NAEC). Originally slated to be a live event Service and President’s Awards to Louis J. Blaiotta, Jr. of in Houston, the global pandemic prompted organizers to Columbia Elevator Products Co. Inc. It was the first time in reinvent it in creative ways. During the three-day event, NAEC history for one person to receive both awards in the industry professionals gathered online. There were 70 same year. exhibitors with more than 80 booths, 11 educational sessions Following the awards presentation, the exhibit halls opened and discussions, and three on-demand educational sessions. the final day of the virtual tradeshow. The first-ever virtual United kicked off on Monday with the partners’ individual version came to a close with a few words from Eddie Morris, business sessions. Exhibitor networking lounges began on the United chairman: second day. Attendees were able to watch live presentations, “I hope that you all enjoyed this unique United as much as I network and have one-on-one consultations with experts. did. It has been an honor to serve as your chair for this year’s After official welcomes from CECA President Doug Guderian, event. Like we said at the beginning, we wish we all could have Elevator U President Eddie Morris, IAEC President John Koshak been together in person, but the world had other plans for us. and NAEC President Donald Gelestino, keynote speaker Robert Virtual sure isn’t the same, but it was still wonderful to be able Stevenson gave an energizing illustration on the importance of to see and chat with everyone. Thank you so much for embracing change, titled, “If You Don’t Like Change, You Are participating in this year’s United. We hope to see you all in Going to Hate Extinction.” Following his presentation, exhibit person very soon — definitely at the next United in Atlantic City halls opened and attendees browsed through the virtual in 2024!” tradeshow floor and visited booths. They engaged in one-onone chats with personnel and were able to download exhibitor promotional materials, watch videos and leave their virtual business cards. Just as at a live event, the educational sessions also commenced. Many of the sessions offered continuing-education credits. The awards presentation opened up the final day of United 2020, with each association president announcing recipients. Recognition was also given at the respective partner business sessions. CECA honored Sean Cowen of thyssenkrupp Elevator with the President’s Award and Allan Hopkirk of Trident Elevator as its newest honorary member. The association also expressed appreciation to longtime members. Elevator U shared a photo appreciation of members and events of the past year. IAEC honored John Rearick of Rearick & Co. The virtual expo floor


ELEVATORWORLD India • 4th Quarter 2020 •


Winners and Losers Emerging trends in real estate as COVID-19-hit India eases lockdown by Ajay Sharma living, which was emerging as a new demand segment, saw a Arresting socioeconomic activities nationwide to control the 40% drop in occupancy and was affected by unemployment, spread of COVID-19 created human and economic upheaval. this segment is expected to see sharp recovery by the end of The cost of the sudden pause has been felt most in capital2021, as more single, working professionals prefer these spaces. intensive industries like construction, where a 12%-16% Commercial real estate saw strong growth between 2018 and contraction in investment and a 13%-17% drop in revenues is the first quarter of 2020, with a slowdown in leasing in the estimated, compared to that of the previous year. Real estate second quarter of 2020 due to lockdown. Leasing activity fell by comprises nearly 44% of the construction sector and is in dire 40% across India, with vacancy rates pushing up by 100 basis need of revival. points compared to 2019. The impact of work-from-home trends Most real estate developers’ lack of sales, limited credit adopted by corporations and information technology (IT)/IT offtake and lack of alternative revenue streams have resulted in enabled services companies, which traditionally drove demand, interest and debt coverage ratios falling, on average, to 1.2 and resulted in demand dropping by 45% on average across Pune, 1.5, respectively. This has prompted the creation of state and Bengaluru, Hyderabad, Chennai and the Delhi National Capital national subcommittees to recommend reprieves for the real Region. Commercial rentals have been under pressure due to estate sector. Foremost of these is a five-member committee uncertain demand and companies pushing their requirements headed by K.V. Kamath set up by the Reserve Bank of India (RBI). to the first quarter of 2021, resulting in either flat rentals or As lockdown gradually lifts, real estate stakeholders are downward correction of 2.5%-5%. assessing limitations and opportunities within asset classes to The success of Mindspace-branded real push for revival, which is estimated to occur As lockdown gradually estate investment trust (REIT) office properties within a year. increased confidence in the exit strategies of The residential segment comprises 43% of lifts, real estate various institutional investors. This has Indian real estate supply. Given that sales stakeholders are prompted them to reassess the acquisition of have been declining since the second quarter assessing limitations commercial assets, which was suspended in of 2019, and there has been a decrease in the second quarter of 2020. With two to three supply, the segment held ground and is still and opportunities more REITs likely to be listed by the end of selling. Though sales declined by 40% on a within asset classes to 2021, the commercial market will rebound half-yearly basis, the lack of new launches (down by 65% in the first half of 2020 push for revival, which much earlier, in terms of investments, by the current quarter, though rentals were to lag by compared to the first half of 2019) led to a is estimated to occur another quarter. Bengaluru was expected to reduction in unsold stock across India. within a year. make up for the lost momentum, though it Housing finance companies reported a was not expected to reach the high of 15.6 healthy uptake of home loans in the third million ft2 set in 2019. quarter of 2020. This is driving demand in affordable and mid-segment housing. Given that unit pricing has been Retail real estate has probably seen more significant ups and corrected by 10%-15% through discounts on basic price or offsets downs in the last decade than any other asset class in India due (inclusion of additional costs in total unit price), and interest to regulatory, financial and social changes. Retail supply trailed rates for home loans have reached historic lows, demand for demand between 2015 and 2018, though, in 2019, supply and housing was expected to pick up by the current quarter. demand were the same. The total supply in the last five years However, pricing might remain flat until the second quarter of was 18 million ft2, while demand was at 21.9 million ft2, reviving 2021. It is estimated that positive price correction will set in the asset class. Investments worth US$1.9 billion were brought earlier for markets like Bengaluru, with most other cities in by institutional investment firms like Blackstone, Xander and witnessing price increases between 2.5% and 5% by the fourth ADIA. However, the stringent lockdown measure cast doubt on quarter of 2021. deals, with malls closed for months, resulting in revenue loss to The residential segment has witnessed strong demand from both stores and developers. Continued restrictions on malls corporations keen to lease or buy a group of units from have prompted a shift in consumer spending from offline to developers to house their staff to enable a safe, hygienic online retail, resulting in a 77% drop in store revenues in malls. environment required for uninterrupted work that includes The sense of urgency is being felt. Many developers are infrastructure like broadband and electricity. Although corenegotiating with occupants to have more revenue share and


ELEVATORWORLD India • 4th Quarter 2020 •


Housing finance companies reported a healthy uptake of home loans in Q3 2020, which is driving demand in affordable and midsegment housing. lower minimum guaranteed rent as part of their revenue strategy once they reopen. In fact, multiplexes that also continue to face lockdown restrictions are pushing for new revenue strategies with mall owners. Recovery will be skewed to high (primary business) streets in the near future as restrictions are lifted and shops reopen for business. Rentals on high streets will continue to remain flat until sales revenues improve, which is likely to be the current quarter, in synchronization with the festive season. Any further restrictions will require reinventing the asset class, like what was seen in the U.S., where data centers are now operating from malls. When lockdown began, the travel- and business-dependent hospitality segment felt the impact first, and occupancies fell by 45%. With the reopening of hotels in Q3 2020, the year is likely to end at occupancy around 30%, down from 66% in 2019. The hotel industry is expected to rebound by 2022, when travel and tourism are expected to reach pre-COVID-19 levels. Average daily rates and revenue per available room are likely to be impacted by 20% and 50%, respectively, given the lockdown’s continued impact. The situation is compounded by the addition of nearly 7,900 rooms in 2019, as supply in the branded category took the total branded rooms in India to more than 150,000. To combat decreased demand, hotel rooms are being rented as office workspaces during the day, while property owners redesign the spaces to stay relevant as businesses reopen. Business travel and domestic tourism are expected to initially drive growth in hospitality, while MICE (meetings, incentives, conferences and exhibitions) and foreign travelers will continue to stay away for the year. However, the warehousing segment shone brightly. It has seen an uptick since 2017, with an overall investment of US$6.5 billion through 2019. There is approximately 307 million ft2 of

warehousing stock with only 15% vacancy. This growth of investment and supply has been dampened by the lockdown, which resulted in falling investments and net absorption of space by 30% as companies halted expansion plans. Postlockdown, the shift to online retail promises to push demand for warehousing in India, which is still expected to be 25% lower than in 2019. Institution-led investment and development will continue to drive organized space, though rentals are expected to remain stable until the first quarter of 2021, due to stock overhang. Tier-1 cities will continue to drive demand, though Tier-II and -III cities will emerge as new hotspots, but for smaller warehouses offering up to 10,000 ft2. Global supply chain disruptions with companies looking for alternatives to China have resulted in the Indian industrial sector seeing US$1.5 billion in committed investments in electronics. The total potential investment is pegged at US$153 billion in the next five years, which will require robust warehousing infrastructure, pushing up the segment’s attractiveness to investors. Ajay Sharma is managing director, valuations, at Colliers India. He has more than 14 years’ experience in real estate valuation across India, Sri Lanka and the Maldives. He is a member of several national boards, including the Bankruptcy Board of India. A regular speaker on real estate valuation, Sharma holds a postgraduate degree in Advanced Construction Management from the National Institute of Construction Management and Research in Pune and a bachelor’s degree in Architecture from Anna University in Chennai.

When lockdown was undertaken, the traveland businessdependent hospitality segment felt the impact first, and occupancies fell by 45%.

• Issue 4, Volume 13 •



Fueled by Growth Katsuhiko Sato (KS), managing director, Toshiba Johnson Elevators India Pvt. Ltd. (TJEI), shared his thoughts on his company and its place in the Indian VT industry with your author (YP). by Yash Pandya YP: How would you describe TJEI’s vision and strategy for the YP: What are your expectations for 2021 and beyond in the Indian vertical-transportation (VT) market? VT sector in India? KS: Rapid industrialization, modernization and urbanization KS: India is the second-largest country in the world in terms have accelerated India as the fifth-largest economy in the of annual demand for elevators and escalators. The VT sector is world, with a gross domestic product of US$2.9 trillion. It is expected to grow at a compound annual growth rate of 8% year projected that by the end of 2050, more than 53% of India’s over year. Unfortunately, we are in the midst of an population will live in urban spaces. unprecedented crisis brought on by COVID-19, but India still has To cater to the growing population of urban dwellers, a strong and concrete demand for the residential market. We Toshiba entered the Indian elevator market in fiscal year (FY) are positive that the Indian market will bounce back from the 2011 with a product lineup offering high-speed elevators for current slowdown sooner, rather than later. To meet the skyscrapers and premium markets. As a result of aggressive volumes offered by the Indian market, we are offering a wide penetration in the Indian market, TJEI achieved a 3,800-units range of products, including elevators “made for India,” which booking milestone by FY 2019. In the past seven years, the cater to the premium, as well as upper-middle segments of company registered a year-over-year compound annual growth the market. rate of more than 15%. It also aims to achieve top market share YP: Which real estate and infrastructure segments do you in its targeted segment by achieving an annual booking target see being the key demand drivers for VT going forward? Which of 2,000 units per year by FY 2025. types of elevators and escalators do you YP: Which qualities or aspects set TJEI expect to witness a demand for and why? In India, Toshiba has and its offerings apart? How would you KS: India’s unprecedented urban been involved in the define its unique selling proposition? population growth is creating greater KS: Toshiba has harnessed technological demand for both residential and commercial development of innovations developed over its 140 years to spaces that has put the elevator business in significant provide solutions for high-speed, safe and India on a high-growth trajectory. In fact, infrastructure facilities. India is the second-fastest-growing market reliable elevators. For many years, Toshiba Elevator and Building Systems Corp. (TELC) for elevators. The market is expected to grow held an entry in the Guinness World Records for installing the further, and TJEI is well-placed to meet this increased demand fastest elevator in the world, at Taipei 101 in Taiwan. Recently it by manufacturing products that meet the unique and was honored with a Gold award at the iF Design awards (see distinguished preferences of India, like the ELCOSMO-III-S, a sidebar) for its destination-control system FLOORNAVI. We have series of elevators made for India. earned a zero-accident record in India by conducting a rigorous YP: Taking RERA and its norms into consideration, do you “7-Step Quality Check” of every installation. Furthermore, see greater scope for TJEI to partner with developers/real estate sustainability being the top priority of the company, many associations for large projects? features that save power are now standardized in TJEI’s KS: RERA ensures transparency in the real estate industry. elevators. Clearer norms have been improving the business environment YP: What is the significance of TJEI in the overall operations and conditions for both suppliers and consumers. With clear of Toshiba India and TELC? timeline stipulations and strong financial credibility ensured, KS: Toshiba restructured its complete business to expand elevator companies can plan their resources meticulously and and ensure sustained growth. In India, Toshiba has been lay more tangible budgets. TJEI is already associated/partnered involved in the development of significant infrastructure with many real estate companies for several of their projects. facilities. Toshiba elevator and escalator products play a key With RERA, we will be further strengthening and consolidating role in overall Indian operations. Toshiba has been instrumental our partnership with them and expand our horizons with in building quality infrastructure in Japan, and we are now new ones. supporting India to construct the social infrastructure for YP: How does TJEI focus on safety and maintenance aspects? sustainable urban development. Using the same Japanese Is there an emphasis on leveraging technology for greater technology and years of expertise, Toshiba is committed to safety for end users and training sessions for the in-house collaborating with India. maintenance team?


ELEVATORWORLD India • 4th Quarter 2020 •


To meet the volumes offered by the Indian market, we are offering a wide range of products, including elevators “made for India,” which cater to the premium, as well as upper-middle segments of the market. KS: TJEI established its training facility in India last year exclusively for installation and maintenance team members. Several rigorous training modules have been designed to train new employees, as well as experienced members. Frequent refresher training sessions are organized based on the experience level of every technician to ensure and maintain our zero-accident history. All incidents or near-misses that might have taken place (globally) are shared with the technicians, and suitable learnings/inferences are drawn for them to be futureready. YP: Do you feel there is a need for enforcing a uniform act regulating VT across India, especially for ensuring safety and maintenance? KS: There are more than 400 elevator suppliers in India, and we have the Bureau of Indian Standards (BIS), as well as state-based acts, regulating VT; however, the key concern is implementation and governance. In my opinion, considering the volume of suppliers, implementation and governance of these acts must be strengthened to ensure zero accidents in elevators. We come across many accidents inside elevators, elevator shafts and construction side hoists causing loss of life. This has to stop. Strict governance with a uniform regulatory act is the need of the hour in India. YP: How has the importance of preventive and remote maintenance increased due to the COVID-19 situation? KS: Preventive and proactive maintenance have always been integral parts of our products and services. Our maintenance services are available 24/7 across India. High-quality maintenance is of paramount importance; therefore, we have developed a Remote Maintenance System (RMS) to offer seamless and real-time maintenance services to all our clients. Even during the peak of the pandemic, our employees followed all safety guidelines and were always in the field to ensure maximum uptime of our elevators. In the near future, we plan to connect all our existing and newly contracted elevators to our newly developed RMS, which will ensure the good health of our elevators and 100% safety for our users. YP: Why is it important for the end users, such as housing societies that take over residential buildings, to continue having their elevators maintained by the OEM that provided them, instead of switching to cheaper options from local service providers? KS: It has been proven on several occasions that most accidents involve elevators being maintained by non-OEM, local service providers. Lack of experience and the use of non-genuine spares are major causes of such accidents. As an OEM, we would like to urge elevator users to realize the importance of services provided by a genuine OEM. Long-term

The iF Design Award

The iF Design Award is presented by the nonprofit iF Design Foundation of Hanover, Germany. Toshiba’s FLOORNAVI was one of 75 submissions, out of 7,298 worldwide, to receive the award. In recognizing FLOORNAVI, the awards jury said: “Toshiba has designed an efficient elevator [destination] control system in line with universal design to cater to the needs of able and disabled people. [AI] allows floor destinations to be bundled effectively, reducing waiting time. The simple and easy interface is readily adaptable to various architecture contexts.”

About Katsuhiko Sato

A graduate of Japan’s prestigious Meiji University, Katsuhiko Sato joined Toshiba in 1993. He started his career in the sales department of the elevator and escalator division, responsible for all enquiries and requirements of the central government. After working in and heading the domestic sales department for more than 20 years, Sato was promoted to spearhead overseas sales and marketing as senior manager. With his experience and understanding of the elevator industry, he supported Toshiba Johnson Elevators India Pvt. Ltd. (TJEI) from Tokyo for more than three years. In February, Sato was promoted to managing director of TJEI, tasked with overseeing the company’s responsibilities and elevating its growth track in India. TJEI, a joint venture of Toshiba Elevator and Building Systems Corp. and Johnson Lifts Pvt. Ltd., provides energy-efficient, safe vertical-transportation systems for the India market utilizing the comprehensive technological infrastructure developed over Toshiba’s more-than 140 years of history.

benefits must not be ignored on account of short-term gains. We are dealing with human lives, and a safe passage is ensured when OEMs provide routine and preventive maintenance. When it comes to human safety, nothing can be left to chance. Hence, we strongly urge elevator users to ensure that their equipment is maintained by the OEM. After all, what good is the money saved compared to the lives that are almost always at risk in poorly serviced elevators? We at Toshiba have all of our elevators (Pan-India) serviced by well-qualified and -trained team members, and use only genuine spare parts. We have large warehouses in all metro cities and satellite warehouses in Tier-2 and -3 cities. Our maintenance services are available on a 24/7/365 basis via a toll-free number. • Issue 4, Volume 13 •



New Heights Newly completed Leonardo claims title as South Africa’s tallest building. by Shem Oirere South Africa’s potential to be a market leader in having Africa’s tallest skyscrapers was reaffirmed last year when the US$172-million Leonardo tower was completed after nearly five years of construction. The Leonardo, located at 75 Maude Street in Sandton, Johannesburg, approximately 100 m from the Johannesburg Stock Exchange, is a 55-story concrete structure owned by Legacy Group and Nedbank and developed by Seventy-Five on Maude Pty Ltd. Now ranked the second-tallest building in Africa, after Algeria’s 265-m Great Mosque of Algiers, the mixed-use Leonardo, constructed of concrete and masonry, rises 234 m (767 ft), eclipsing the 223-m-tall Carlton Centre, which had held

the title of South Africa’s tallest building since 1973. “The Carlton Centre has been a stalwart and a landmark of much appreciation to many of us in the building industry since 1973,” said Jamie Hendry, Legacy Group Development Director. According to South Africa-based Co-Arch Architects, Leonardo’s designer, “The tower is an appropriate response to climate and social factors, as well as a highly innovative commercial model, designed to be complete and viable at a variety of heights.” It has 241 apartments, 128 guest rooms, street-level shops and an above-ground podium with a swimming pool and a restaurant. It was constructed by South Africa-based infrastructure development firm Aveng Grinaker LTA. “The orientation and layout of the plans provide flexible floor space at every level of the tower, maximizing views and minimizing climate effects,” observed Co-Architects. The hotel rooms and retail outlets are linked by an escalator to an interactive mixed-use lobby space that has a conference venue; a reception area for the apartments and penthouse suites, each valued at ZAR180 million (US$10.5 million); offices; a coffee shop; and a bar. “The structure and servicing are expressed in the form of the building, resulting in an articulated slender tower that has exceeded commercial expectations,” said Co-Architects, a company with a 50-year history in architecture. Soon after the Leonardo building was completed in 2019, it was declared the winner of the 2019 international Africa Macael Award, having been judged as “functional, technologically advanced and already a symbol for South Africa.” The Macael Award was launched in 1985 to give recognition to “professionals who have excelled, especially in the fields of architecture, crafts and design at the national and international level.” Leonardo’s developer utilized composite material of engineered stone for the building that “allow(s) for a lightweight perimeter skin that forms a weather shield and creates shaded deep recesses for glazed balconies at every level” as cladding.

The Leonardo in Sandton, part of Johannesburg, South Africa; image courtesy of The Skyscraper Center


ELEVATORWORLD India • 4th Quarter 2020 •

PROJECT SPOTLIGHT The engineered stone, or quartz surfacing, is produced at a rate of more than 20 million m2 of slabs annually, according to the International Surface Fabricators Association (ISFA). “With experts predicting a growth rate of around 10% per year for at least the next several years, there is no doubt it will continue to make its mark on the surfacing world for a long time to come,” said ISFA. Vertical transportation at the Leonardo comprising highspeed lifts was imported and assembled locally by Schindler through its affiliate in South Africa, Schindler Lifts SA (Pty) Ltd. Schindler broke ground with the introduction of its 7000 series in Africa. The Schindler 7000 elevator model was introduced to the global market around 2006 to replace the high-speed gearless Schindler 700 model. It can move at a speed of 10 m/s and travel up to 500 m. The company supplied eight single-deck and double-deck Schindler 7000 lifts in an order that included two lifts each with a capacity of 1800 kg and a speed of 3.5 m/s over 207 m. Also included were two units rated for 1600 kg with a speed of 5 m/s over 202 m, and four 1600-kg lifts with a speed of 3.5 m/s over 202 m. Schindler also supplied six of its 5500 series elevators, ranging from 1450-1600 kg and capable of traveling at a speed of 1.75-3 m/s over 30-70 m. The company said the 5500 series “combines performance, flexibility and design, which makes it easy to fit the requirements of commercial [and] mid- and high-end residential buildings.” Two Schindler 9300 lifts were also supplied. These elevators, Schindler said, “can be adapted to. . . a shopping mall, multiplex cinema, museum, furniture or shoe store, [or] even a public-transportation facility, like a train station.” The region’s tall buildings market is still limited to structures shorter than 250 m. The total number of tall buildings in South Africa, especially those rising above 100 m, has remained the same for many years, but the completion of the Leonardo has added to the list of skyscrapers more than 200 m high in Johannesburg. The city is the only one in South Africa with buildings at least 200 m high and above. Another 20 buildings in Johannesburg are above 150 m, while 13 are above 100 m. With the 234-m-tall Leonardo in the market, South Africa now has Carlton Centre (223 m), Ponte City Apartments (173 m), South Africa Broadcasting Corp. (160 m) and the Marble Towers (152 m) as some of its tallest buildings. Shem Oirere is a freelance writer who covers construction, energy and general-infrastructure sectors in Africa. He is based in Nairobi, Kenya. He holds a diploma from the London School of Journalism. Over the past 16 years, he has covered news for such national papers in Kenya as Kenya Times, The People, Weekly Review and Daily Nation. As a freelance journalist, he has written for such publications as World Highways, Engineering News-Record, International Railway Journal, Windpower Monthly, Sun & Wind Energy, Water21, World Cement, Bridge & Design Engineering, Dredging and Port Construction, World Pumps and Water, and Waste Water International.

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• Issue 4, Volume 13 •



Serious About Safety TELME participates in pandemic meeting, honors workers who demonstrate safe workplace practices. by Noor Fathima Executives with Kawasaki, Japan-based Toshiba Elevator and Building Systems Corp. (TELC) led by Vice President Takeshi Sasanuma met via videoconference in September with top managers of subsidiary Toshiba Elevator Middle East (TELME) to discuss working efficiently during the COVID-19 pandemic. Leading the TELME delegation was Managing Director M.J. Mohamed Iqbal. Worker health and safety was the priority topic of the conference, along with a mandate to strictly adhere to local government rules and Toshiba corporate guidelines. Discussion on this subject centered on making sure workers are provided with all safety equipment to protect against the virus, including facemasks, gloves and sanitizers. It was noted that masks and gloves should be replaced at proper intervals. TELC officials stressed the importance of health and alertness as means of maintaining a proper working style and quality measures. Members of the TELME delegation urged employees to help educate unskilled workers, irrespective of affiliation, in the necessary precautions as part of TELME’s corporate social responsibility activities. It was agreed that a surviving, healthy business is essential, and that government authorities are providing valuable support. Staff were advised to meet by videoconference, while face-to-face meetings, such as between client and contractor, should take place only when necessary, and all attendees should observe social distancing and use proper safety gear. Iqbal said:

M.J. Mohamed Iqbal, right, comments during a videoconference with TELME and TELC executives; photo by Mohammed Muhsin.


ELEVATORWORLD India • 4th Quarter 2020 •

“Winning our clients’ constant trust is a challenge, but it is an important one [that] we, as a team, always try to meet. During this global pandemic situation, we also need to keep clients informed about their elevators, regularly connecting with them, which will boost their confidence. We are responsible for the elevators’ good functioning with no defects, aiming for no downtime, looking for better ways and always doing the right things.”

Safety Memorial Week TELME held its annual Safety Memorial Week in August to stress the importance of jobsite safety and remember those who have fallen victim to workplace accidents. Safety Memorial Week is recognized at TELC and its subsidiaries. A major part of this observance is to look back at accidents, review their causes and reinforce the importance of working safely. TELME conducted its Memorial Week activities at its head office in Dubai and project sites. All staff took a safety pledge. Also during the observance, the Health and Safety Award, which is presented quarterly, was presented. The purpose of this award is to motivate employees and increase their commitment to workplace safety. During the ceremony, Iqbal said members of the workforce have a responsibility toward their families and, thus, should place prime importance on safety. He also said it is important to report near misses, which is a key tool for avoiding accidents. Safety personnel in attendance each gave a near-miss report. They were lauded for their contributions, especially in light of the COVID-19 pandemic.

The TELME team; photo by Mohammed Muhsin.


Iqbal, third from left, holds a framed copy of the ELEVATOR WORLD June 2020 People Issue feature about him.

Iqbal Honored Toshiba Elevator Middle East (TELME) Managing Director M.J. Mohamed Iqbal was honored by his executives and staff in August, in recognition of his inclusion in ELEVATOR WORLD’s June 2020 People Issue. His colleagues surprised him at TELME’s headquarters in Dubai with a framed copy of his feature from the issue. Noting that his inclusion in the People Issue recognized his contributions to the verticaltransportation industry, those present lauded Iqbal’s rise from field engineer to leader of an international company. Several spoke of his working style and praised him for how he mentored them and nurtured their careers. During his remarks to the gathering, Iqbal spoke glowingly of his parents and all the people who helped him attain the success he has enjoyed. Iqbal, who has more than 30 years in the industry, recounted the hundreds of elevators he helped install, test and commission and spoke of how much he enjoyed troubleshooting as a field technician. He recalled the period of the mid-1990s to 2004 as a “golden period” of high-rise construction in Dubai and noted some of the major projects on which he worked, including the Dubai Airport expansion ph1, the Emirates Twin Towers and the Burj al Arab. He credited strategic planning, a “winning instinct” and good tools and software as factors in these projects’ success. He advised young people to get as much hands-on experience as they can, and to read technical books and manuals, noting that EW is a good resource for learning. He added that, in the end, success comes down to dedication, hard work and staying abreast of what’s going on in the industry.

TELME staff discuss safety during Safety Memorial Week.

A Safety Memorial Week presentation at a worksite

Three employees were awarded certificates and prizes for their commitment improving safety at TELME, and six others were recognized with prizes. Noor Fathima is sales coordinator for Toshiba Elevator Middle East, based at the company’s Dubai headquarters. She holds an MBA from Pondicherry University in India and studied journalism. She previously worked as a program executive at All India Radio and is a motivational speaker.

• Issue 4, Volume 13 •



WEE Goes On

August heat, pandemic worries aside, the 2020 expo shows the health of China’s VT industry.

The Shanghai skyline

by Peng Jie For the second time in its history, the World Elevator and Escalator (WEE) Expo was held in August, rescheduled from its original May date because of the COVID-19 pandemic. Visitors were met with an untimely late-summer subtropical heatwave, with daytime temperatures reaching 37°C (98.6°F). But, even with the pandemic and the heat, the biennial WEE is regarded as one of the international elevator industry’s major expos. The escalators at the front hall’s entrance worked tirelessly to carry exhibitors and visitors up and down under the scorching sun. The shadow of the globally looming pandemic remained on people’s minds. Its effects were evident from the diminished


ELEVATORWORLD India • 4th Quarter 2020 •

number of people approaching and gathering at the entrance of the familiar venue, Shanghai’s National Exhibition and Convention Center (NECC). Your reporter hesitated to leave Beijing, as anyone would think their home the safest place to be, with schools closed, public transportation halted, and people having been wearing facemasks and observing social distancing for months. We had been seeing elevators sterilized at least twice a day, with signed records posted on the car wall. During the early months of the year, after the then-unknown virus began to take a heavy toll in Wuhan, most people in China stayed home, either by public Continued

Indicator panels

(l-r) Wang Youlin of Canny Elevator and Li Shoulin of the China Elevator Association

A panda mascot greets guests to NECC, the expo venue.

• Issue 4, Volume 13 •


regulation or self-imposed lockdown, and the central government began mobilizing nationwide medical resources. It seemed that everyone in the country acted in an effective way to break off the spreading chains of the virus, while medical workers were going all out to save as many lives as possible.

Relaxed Rules

A log sheet affixed to the cab interior records when the elevator has been cleaned and sanitized.

Guests listen to a presentation at the Guangri booth.

All these efforts began to pay off in early summer, which enabled mass gatherings such as WEE to open safely, even amid daily reports of new cases and repeated spreads in various parts of the country. Wearing masks, measuring temperatures and maintaining social distancing have become part of everyday life, and to enter the WEE venue, visitors were required to produce a personal green QR code — a contact-tracing and health app — as their passport, in addition to other security procedures. Exhibitors looked enthusiastic to demonstrate their products and solutions, an array of items that included parking systems, field safety apparatuses, manufacturing machinery, in-door installations, machines and various components. Innovations came out in the wake of the pandemic, as elevator cars are regarded as places of higher risk for the spread of viruses. To decrease the possibility of viral spread via push buttons, vendors showcased clean, safe and virus-proof solutions, including no-touch panels, voice activation and personal identification solutions for passengers. Another difference from previous years: WEE 2020 had fewer heavy exhibits and a number of unmanned booths. A few exhibitors told your author that their companies traditionally enjoyed thriving export business, but the lingering global

Heavy gears

Safety equipment

Personal protective equipment

pandemic had reduced their exports to virtually zero. They saw little hope of seeing customers and business partners from abroad visiting their booths, which forced them to turn to the domestic market for survival, at least in the near future. Fortunately, the Chinese elevator market continues to grow steadily, and many local manufacturers of elevators, escalators and components have begun to diversify their product ranges. For example, a leading escalator step provider displayed home lifts. Indeed, market demand continues to change, with growing urbanization, improved living environments, extensive infrastructure construction and research activities all playing a role. Remodeling projects of existing residential buildings, such as to install elevators in six-story or higher structures that previously had no vertical transportation (VT), are posing a challenge to the industry. The demand for tailored home lifts and special-purpose elevators is on the rise, too. Many of these exhibitors are finding a niche, even as the Chinese market remains widely open to the world. Shelley Zhou of Monarch BST expressed thanks to ELEVATOR WORLD for its help with the company’s global business. Her company’s silver booth attracted nearly as many visitors as in years past, though few foreign faces were seen. Richard Zhu, at the Canny booth, said that in 2019, Canny once again ranked within the Global Elevator Industry Summit’s Top Ten

manufacturers, enjoying stably growing sales figures. Just then, Wang Youlin, president of Canny, showed Li Shoulin, chairman of the China Elevator Association, his company’s booth, and your author chatted with old friends at the Ningbo Xinda display and was pleased to see visitors come up for closer looks at the machines on display, as EW has followed the development of this well-known brand for decades.

VT Industry’s Dilemma The event highlighted a dilemma that has been affecting China’s elevator industry, a situation that is changing the ideology of manufacturers and administrators. On one hand, the country’s elevator production capacity has grown to greater than market demand, while on the other hand, a shortage of well-trained maintenance technicians has begun to hinder the comprehensive performance of existing VT equipment, as well as the healthy development of the industry. The industry is gratified to see more universities becoming involved in education on VT technology, as well as schools contributing to education on field practice. Still, the point lies in the need for a fundamental change in the industry, with an increased focus on elevator service. Companies should increase maintenance to major business sectors, rather than simply manufacturing large quantities of products. The nature of customer service and community service by the elevator industry has become more essential and valuable than ever before. It begins with answering the first inquiry call and continues by bringing the customer’s wishes and concerns into design. This trend could be seen at WEE from the varied customer-tailored solutions and technologies many booth exhibitors were ready to offer. Continued


Your author with copies of EW QR sign-in

Field technicians need to be well-educated, technically qualified, service-minded, team-minded, considerate, agreeable to and responsible for customers and community. Their tasks are not only to do routine maintenance, troubleshoot and keep the lifts going, but should also include maintaining the company image and looking after customer-related business. These field workers are serving as company representatives, so they should be respected, adequately valued and treated well.

Rising Economy

Artistic representation of wire rope

Safety harnesses

Trucks could be heard bustling by on the nearby highway and jetliners could be seen taking off from Hongqiao airport every two minutes from your author’s hotel room in Shanghai. This was an encouraging sign that the economic dynamic of the Yangtze Delta was looking up. WEE 2020 was impressive in the earnest and steady manner the exhibitors displayed toward the current difficulties and challenges. From your author’s view, the younger generation of our industry can focus on business with confidence and work to do the right thing. For all the frustrations and delays, the fact that WEE 2020 was held proved a success. History is often measured in centuries, but lifetimes can only be measured in years or decades. When EW’s expoparticipating team led by Ricia Sturgeon-Hendrick gathered in Shanghai two decades ago to work with booth presentation and report on the China World Elevator Expo 2000, what was then the fast-changing skyline of Pudong, observed from the Bund, was quite an attraction for visitors. Jin Mao Tower was still under construction (EW, September 2000, and January and February 2001), but was surpassed in height by 2016. On a recent August afternoon, your author, disregarding hot riverfront pavement, stepped up on the Bund again, looking for how things have changed. The skyline was there, perfectly upgraded, in harmony, looking brilliant and more metropolitan. Peng Jie has been an ELEVATOR WORLD correspondent based in China since the 1990s. He started his career in the elevator industry in 1982, working as translator, field-manager assistant, lift-specification engineer, project manager, field manager and regional manager for prominent European elevator companies operating in China. He has gained experience regarding jobsite safety, field operation and management. • Issue 4, Volume 13 •



Safety as a Business Sagar Bhosale (SB), managing director, Schmersal India, discusses his company’s growth strategy, emphasis on safety and the advantages the brand has to offer with your author (SSP). by Sheetal Shelar Patil SSP: What is the significance of the expansion of Schmersal India’s recently inaugurated Export Oriented Unit (EOU), and what will be the key advantages for the brand going forward? SB: The significance of the expansion of the EOU is to boost exports and increase production. Looking at the export market, within the next few years we shall be expanding our export activities to a very large extent. The first step for this aim has already been taken: Schmersal expanded the EOU in its factory in August. The EOU scheme of the Indian government was established to promote export activities by Schmersal India Managing Director granting a variety of (mostly Sagar Bhosale tax-related) advantages. Schmersal India already benefits from these advantages, because a humbler, first EOU was established in 2018. The key advantage for the brand going forward is that it gives an opportunity for greater brand recognition while reaching out to a new set of customers. SSP: What are the positive implications your latest development is likely to have for the vertical-transportation (VT) industry in India and across the globe?

SB: Currently, the pandemic has challenged the VT industry worldwide, due to the need for physical distancing and protecting users from touching surfaces in lifts. The Schmersal Group has developed software updates and hardware products to help prevent the spread of COVID-19 in lifts, including such products as foot-operated sensor push buttons, increased air purification and ventilation through a software update in our existing BP408 controller and an elevator button panel with a voice-recognition system. SSP: What is the unique selling proposition (USP) that defines the Schmersal brand? SB: Our major focus has always been to ensure the safety of machines and, just as important, the safety of the people working on the machines. The USP that is paramount in the Schmersal brand has always been manufacturing safety products designed with advanced German engineering technology and supported with aftersales services. SSP: How would you describe the growth strategy adopted by Schmersal India? What have been the thrust areas for the company? SB: Growth is fundamental for any business. Since its inception in 2007, Schmersal India has added many feathers to its cap. We have set up a global IT support center and a global engineering center, and expanded our existing EOU in Pune. We have opened new offices in various cities in India, set up a free-trade warehouse zone (FTWZ) near Mumbai and engaged in many more such activities to give Schmersal a strong foothold in India.

(l-r) ITC Pune plant head Sandeep Sharma and Bhosale cut the ribbon on Schmersal India’s new EOU in Pune.

Bhosale addresses the gathering during the ribbon-cutting ceremony.


ELEVATORWORLD India • 4th Quarter 2020 •


Celebration Opens EOU Expansion

Inside the EOU

Schmersal India laid the groundwork for growth with the recent expansion of its Export-Oriented Unit (EOU) at its Ranjangaon, Pune, factory. Sandeep Sharma, plant head, ITC Pune, was the guest of honor at the ribbon cutting. Sagar Bhosale, managing director of Schmersal India, observed that Schmersal India began with a single, 221-m2 production line and added two additional lines in one year. Now, lines four and five are on the horizon, and plans include rapid export growth. He said further that the EOU, with its nearly 1,000 m2, will allow new production lines to be added as needed. Schmersal Group Managing Director Philip Schmersal expressed best wishes virtually from headquarters in Germany and emphasized the importance of an export-oriented Indian factory within the footprint of Schmersal. “The inauguration of the EOU that we celebrate today brings together German products, Indian craftsmanship, high-quality products and competitive prices, and contributes to the economic success of the entire Schmersal Group,” he said. “We will create new jobs in India, fill the factory and produce competitive products. . . .”

Manufacturing plant, Schmersal India, in Ranjangaon, Pune

Embracing the “Make in India” initiative is one of the major thrust areas for Schmersal. Our manufacturing facility is enhancing its product range by designing and manufacturing customized safety products catering to the needs of customerspecific applications, for the local market, as well as for export to the Schmersal Group from the EOU within our Indian factory. Among our numerous options, the elevator and escalator, food and pharmaceutical, and power industries are identified as the vital thrust areas for the company. SSP: What has been the feedback so far for the global IT and engineering centers, and FTWZ? SB: The feedback received so far has been overwhelming and much aligned with our strategic plans. With the changing times and looking at the current scenario, we are highly confident about the further growth of these facilities. SSP: How does Pune as a location give Schmersal India an advantage?

SB: Unquestionably, Pune as a location gives Schmersal India an edge, as the city has a strong manufacturing base covering the automobile and engineering industries, which, in addition to the city’s rapid industrialization, places Pune on the list of the top five foreign direct investment destinations in India. Pune ranks as one of the top cities in financial importance, and the Ranjangaon Maharashtra Industrial Development Corp. industrial area has provided the necessary infrastructure to smoothly set up operations. This was a win/win situation for us. SSP: How would you describe Schmersal’s vision and strategy for the Indian market? SB: India is a very important and strategic market for Schmersal, and the facility in Pune was set up to engage in the growing Indian market for machine safety. The vision that we hold is, whenever anyone thinks of “safety,” they should think of “Schmersal.” • Issue 4, Volume 13 •



Inaugural CTBUH Owner/Occupier Forum The Council on Tall Buildings and Urban Habitat (CTBUH) invites owner/occupiers to discuss pandemic-related changes in their segment around the world. submitted by CTBUH On July 30, representatives of owner/occupiers around the world gathered virtually for an open discussion on the state of global real estate markets, evolving tenant demands and the effects of COVID-19 on portfolio management and building occupancy. CTBUH Chairman Steve Watts and partner, alinea Consulting, served as host. This report anonymizes panelists and responses to protect participants’ privacy and intellectual property.

Commercial Tenant Rent/Occupancy Levels Participants reported that, by and large, commercial tenants continue to pay rent, though retailers and cinemas are experiencing more difficulties than professional firms and other types of tenants. In general, commercial rents tend to be multiyear, so there is little flexibility for many tenants to make dramatic changes in their leasing profiles. Those at the point of renewal are generally taking shorter-term leases when possible, however. Occupancy levels range 10-15% globally, with most employees still working from home. It is expected that in the more space-constrained cities in Asia, with generally smaller residential dwellings, the work-from-home proposition will be more difficult to maintain long-term than in other markets. Occupiers report plans to return to greater occupancy numbers in the September 2020-January 2021 timeframe, with considerable variances, depending on the locality and related restrictions.

Interventions to Support Social Distancing/ Health and Safety in Buildings A range of responses to prevent infection have been discussed or implemented across global markets. In parts of Asia, strategies have extended to allocating lifts to serve only one floor and placing covers on lift buttons. Hallways and common areas are treated with ultraviolet rays during nightly cleaning, and touch-free door hardware and bathroom fixtures are expected to be in demand. There is some hesitancy to change occupier spaces or building configurations too radically, because it is expected that a vaccine for COVID-19 will be available by at least mid-2021, inducing demand to rebound. Nevertheless, working from home is likely to constitute a bigger proportion of employees in the future than before the pandemic. Ironically, this may drive many owners to invest heavier in the ambience and amenities of workplaces, rather than less, because office spaces will need to be more attractive and comfortable to induce people to return. Due to social distancing requirements and expectations, office space may need to become more lounge- or home-like, reducing the prevalence of rows of desks that typify the “open office” format.


ELEVATORWORLD India • 4th Quarter 2020 •

Though the idea of engineering common spaces to support spontaneous “collisions” aimed at driving ideation is not as appealing as it was pre-COVID-19, the fact remains that a range of amenities with a “hospitality” focus continues to be a key incentive for occupiers, albeit for fewer individuals in a given space.

The Importance of Communication One of the most humbling realities of the COVID-19 crisis is that there is no standard playbook for dealing with a pandemic in the hyperconnected 21st century. The definition of “best practice” changes frequently, and there are many subareas to cover, including improving indoor air quality, managing vertical-transportation (VT) allocation and building services and amenities to support safe social distancing, etc. According to forum participants, the best landlords are keeping their tenants calm by frequently and clearly communicating the protocols being put in place in their buildings and noting when these change. Importantly, leading owners and managers are acknowledging when limited information might cause sudden changes in protocol and when there is not enough scientific evidence to support a new intervention.

The “Other,” Continuing Crisis: Climate Change and Carbon Impact Although coronavirus has dominated the dialogue around the built environment for most of the year, forum participants maintained that the community remains heavily focused on improving the buildings’ environmental performance, even as we tackle the immediate health crisis. Even in this moreestablished effort, there remain significant gaps in “best practices” here, too — particularly around environmental building rating systems that reward implementing features that do not align with market realities (such as implementing car-charging stations in markets with few to no electric cars) and perverse incentives that make it more desirable to

In parts of Asia, strategies have extended to allocating lifts to serve only one floor and placing covers on lift buttons.


Beyond outright changes to the physical interiors, participants suggested that “smart” systems around destination control and presence management will continue to be more important as the traditional rush hour spreads out into staggered shifts with limited elevator capacities. demolish and replace an underperforming building than renovate it. There is also a recognition that the issues of sustainability and health/wellness are deeply intertwined and can be complementary. For instance, participants reported that tenants are at least as interested in buildings with WELL certifications as they are with Leadership in Energy and Environmental Design and Building Research Establishment Environmental Assessment Method certifications. One facility type that can be expected to see growth in demand both due to broader sustainability and social-distancing concerns are end-of-trip facilities for bicycle commuters. These are now being mandated in some jurisdictions for developments over a certain size.

Flexibility Is Critical In an industry that already was challenged by the need to adapt long-lead, expensive construction projects to a rapidly changing market, the arrival of COVID-19 has made flexibility in design all the more critical, participants said. The volatility of staff sizes, tenant footprints and social-distancing/airflow requirements will dictate designs that allow for ease of subdivision and reconfiguration of floorspace. Changes in male/ female occupancy ratios and the increasing recognition of the needs of the transgender community may also lead to changes in bathroom design and occupancy, participants noted. Beyond outright changes to the physical interiors, participants suggested that “smart” systems around destination control and presence management will continue to be more important as the traditional rush hour spreads out into staggered shifts with limited elevator capacities. Security gates and systems may need to be reconfigured to avoid traffic jams and promote touch-free credentialing. More integration between building management systems, VT and personal devices can be expected as workplaces and governments promote hybrid commuting/ working from home for the foreseeable future. The future of COVID-19-aware cities will be examined further in the live-streamed CTBUH conference “The Post-Crisis City: Rethinking Sustainable Vertical Urbanism” on November 17. For more information or to register, visit website: 2020.

EW India / 2,500+ Readers This new monthly email newsletter is published and delivered free to all registered subscribers. It is comprised of concise, easy-toread news and information specific to the Indian market keeping you informed until the next quarterly issue of the magazine is published. Premier sponsorship available at the top of the email and multiple interior banner ads with a link to your website or preferred marketing material. Go to to signup for the newsletter.

• Issue 4, Volume 13 •



Advancing Safety Remote monitoring, sanitization and touchless controls are among latest offerings.


Air Sanitation and Car Sterilization Kit ❮

Monarch, an Inovance company, has launched a destination control system (DCS) in India. It is a group control system that makes it possible to provide optimum elevator operations by recognizing a passenger’s destination beforehand. With a DCS, to access an elevator, passengers must pass through gates that pick up data (such as which floor a person works on and which elevators are available) and collate it to greatly reduce user wait time. Such systems are now appearing in more industrial and urban high-rise buildings, as they offer faster navigation through the building, reduced energy consumption and improved security. Monarch offers both a full and a hybrid DCS solution. A full DCS replaces standard elevator call buttons and works by receiving the inputs from Hall Destination Controllers (HDCs) installed on each floor of a building. A hybrid DCS may have an HDC installed on only one floor, with all other floors having standard elevator hall buttons. Monarch’s DCS is designed to integrate with its NICE integrated elevator controller solution.

Italy’s IGV Group SpA has introduced CARe, an air sanitation and elevator car sterilization kit the company says can be installed in any lift. Aimed at eliminating risk of contagion by sanitizing cabs with antimicrobial cleaning, it utilizes a UV-C ultraviolet LED light and a ventilation device that combines a high-efficiency particulate air filter and activated charcoal membrane. This automatic operation initiates when no passengers are inside to remove viruses and bacteria in the particulate. A vacuum takes air from the cab and channels it through pipes to where it is filtered and purified, then returned to the cab. CARe is designed to be easy to install, invisible, noise-free, energy efficient and reliable. The sanitizing device does not involve the use of ozone, which could be irritating without adequate air exchange.

CARe’s UV-C LED ultraviolet light uses the same germicidal technology hospitals do for sanitization, said to remove 99.9% of microorganisms from all surfaces.


ELEVATORWORLD India • 4th Quarter 2020 •


Touchless Elevator Button

Sebit of Hong Kong has developed the Qlicky – a Touchless Elevator Button “to combat the spreading” of the coronavirus, the company said in May. The product precludes the need for passengers to press a button for elevator operation. Users can

present QR codes or visual patterns such as logos on their smartphones to trigger a floor button without touching it. The system consists of a scanner or camera, a single-board computer and dry contacts that communicate with the lift control system.


September 26-28, 2022 Organized By:





• Issue 4, Volume 13 •



Covers for Elevator Buttons, Panels

Kapok 88 of Long Bennington, U.K., has designed protective flameproof PVC Hygiene Covers for lift control panels and push buttons. Intended to make the components much easier to keep clean, thus reducing the risk of spreading germs and viruses, they can reduce contagion risks for users and keep moisture away from electrical parts. They come in two standard sizes and can be manufactured in custom ones on request. Richard Annable, Kapok 88 managing director, said of the products in May: “They have gained a lot of interest over the last few weeks, with some of our hygiene covers being sent out to Italy and Germany. They [are] easy to install using self-adhesive Velcro®, and, once in place, the lift can still be operated and wiped clean.”

Profile-Based Contactless App/Retrofit


SCHAEFER GmbH of Sigmaringen, Germany, developed LiftBoy for contactless lift operation to make elevator operation hygienic. The product works independent of the controller, enabling it to be retrofitted to many existing lifts. Its operation can be manual or fully automatic, with both methods using users’ smartphones. In automatic mode, the phone can stay in the user’s pocket, as the app automatically detects him or her approaching a preferred elevator from the user’s favorites list. It then calls the elevator and automatically selects the destination floor stored in the user’s profile. The company points out that, in addition to increased hygiene and comfort, barrier-free access for disabled users is also improved.

LiftBoy’s hardware components are installed in the lift control panels.


ELEVATORWORLD India • 4th Quarter 2020 •

The app is available for both Android and iOS.



Unlike other solutions, don’t waste your time in scanning the code to operate the lift.

No need to have Internet Connection Again...! Time is precious. Why do you need Internet to operate the lift ?

Just take out your Mobile as you approach the lift and operate it ! Your existing elevators can be easily converted to touch-less

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• Issue 4, Volume 13 •


SOURCE DIRECTORY This section serves as a resource for the industry and consists of current Elevator World India advertisers and their website or email addresses. For detailed information on each company, please visit Contact Anitha Raghunath at or T. Bruce MacKinnon at for more information.





APSON INC. Website:








Advertisers Index Arkel Electronic India Private Limited...................................................9 Ascend Lift Technologies...........................................................................19 Bharat Bijlee Ltd...............................................................................................21 Blain Hydraulics GmbH...............................................................................13 Canny Group Co., Ltd...................................................................................15 Chr. Mayr GmbH + Co. KG.........................................................................39 Gefran Drives and Motion S.R.L.............................................................63 Index System........................................................................................................7 Inova Automation Pvt Ltd............................................................. Cover 3 Inoxcolorz Pvt Ltd..............................................................................................1 Johnson Lifts Pvt Ltd........................................................................ Cover 2 Jupiter Enterprises.........................................................................................41 Marazzi (Jiangsu) Elevator Guide Rails Co., Ltd............................17 Master Elevator Components.................................................................55 Montanari Giulio & C. Srl............................................................................27 Monteferro India Guiderails and Elevator Parts Pvt...................11 Omega Elevators – India................................................................ Cover 4 Physical Measurement Technologies.................................................33 Rolliflex Cables Pvt. Ltd....................................................................... 46, 47 Sharp Engineers..............................................................................................71


ELEVATORWORLD India • 4th Quarter 2020 •

ELENET / 25,000+ Readers Sicor Engineering India Pvt Limited....................................................29 Tectronics Engineers........................................................................................5 Virgo Communications & Exhibitions Pvt. Ltd..............................69 Wittur Elevator Components India Pvt Ltd.....................................37 Ziehl-Abegg SE................................................................................................61 Elevator World Products Educational Resources................................................................................25 IEES 2021..............................................................................................................53 The Mini Elevator............................................................................................57 Elevator World India Newsletter............................................................91 The Elevator Show Dubai 2022..............................................................93 ELENET..................................................................................................................96 Classified Advertising Adilec Systems Eletech Industries Intelligence Techsol Pvt. Ltd. Mundapat Engineers Enterprises

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