To encourage exceptional customer service, the Dan River Hospitality and Travel Committee of the Danville Pittsylvania County Chamber of Commerce and EVINCE would like to recognize those who give it. When you experience exceptional customer service, tell us about it in 300 words or less. Include your name and phone number. Email your story to joyce@evincemagazine. com. The chosen honoree will receive a small gift and a framed copy of the published story citing his/her exceptional service. by C.J. Medaglia I would like to nominate Nancy Doll who works at Bojangles on Highway 29 in Blairs for the Spotting Exceptional Customer Service Award. She is always attentive to her customers and anticipates their needs before they can voice them. For example, on my frequent trips to Bojangles for breakfast, I order coffee. She will automatically have the sugar and cream ready to pour without my requesting it. Mrs. Doll’s exceptional customer service skills are surpassed only by her ability as an unofficial tour guide. Her love and knowledge of the area and special events make her a great source of information for travelers and local residents who want to stay abreast of where-to-go and what-to-do. I’ve overheard her tell visitors about the local winery at Tomahawk Mill, VIR events, the best place to buy BBQ, and answers to other questions that are asked. Nancy Doll’s customers always leave with smiles on their faces because of her welcoming attitude. Nancy Doll--her last name says it all.
Published on Oct 5, 2009