spring 2010 no. 36
LifeStyle British Airways and Iberia Airlines merger still has challenges to overcome “ The trends are familiar, but accelerated” Luc Pannecoeck, General Manager of Amadeus Benelux
The best car rental companies Satisfaction survey 2009-2010
Travel trends and forecasts for 2010 High Speed Rail Travel Set to Increase THE
Highlights from expert’s reports
PRIVATE JET SERVICES
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Head Office: Antwerp Airport:
ASL nv | Voogdijstraat 29 | 3500 Hasselt, Belgium ASL nv | Luchthavenlei 1 bus 11 | 2100 Deurne, Belgium
T +32 11 29 50 16 | F +32 11 29 50 18 | email@example.com | www.asl.be
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what are you still doing here?
* prices are based on single person, for a one way trip and include taxes and surcharges, alternations reserved.
Corporate Traveller THE CORPORATE TRAVELLER
THE BUSINESS MAGAZINE FOR THE CORPORATE TRAVELLER IN THE BENELUX
007 The Journal
056 Boeing’s Dreamliner becomes fastest selling jet in history
The last news from the industry
2 issues per year
test flight in December. 56 customers around the world have already placed orders for a total of more
Belgium, France, Luxemburg and The Netherlands
Boeing’s 787 Dreamliner successfully made its first
042 Travel trends and forecasts for 2010 With 2009 now behind us, surveys and forecasts
than 850 Dreamliner .
058 Car rental companies Satisfaction survey 2009-2010
are painting a slightly rosier picture for 2010.
The Corporate Traveller compiles some of the
The Corporate Traveller surveyed 1,000 readers
highlights from these reports...
during 2009 to learn their opinions on car rental
1, rue des Ixellois, 4000 Liège, Belgium Tel: 0032 (0) 4 224 7871 Fax: 0032 (0) 4 226 9484 E-mail: firstname.lastname@example.org
PUBLISHER Erik De Ridder – E-mail: email@example.com
044 Copenhagen Summit and the Travel Sector Travel and tourism have been particularly active
063 High Speed Rail Travel Set to Increase
in proposing initiatives that need to be taken.
The railways of Europe are aspiring to win over
Jean Paul Talbot – E-mail: firstname.lastname@example.org
As theirs is an industry with no geographical
new customers from airlines by offering seamless
boundaries, they are lobbying policy makers to
national border crossings on high-speed trains.
EDITORIAL TEAM Joanna Pays, Angela Antrobus, Jeroen Coteur, Jacques Legros, Erwin Loenders
ART DIRECTOR Bert Wagemans
initiate fair and global legislation on emissions reductions.
046 IMEX 2010 – on target for bigger business
Alliances 066 Mexicana joins oneworld Mexicana has become part of oneworld - adding
A few months out from the opening of the eighth
Mexico and Central America’s leading airline to
Subscriptions to The Corporate Traveller
IMEX in Frankfurt organisers, the IMEX Group, have
the alliance. Its subsidiaries MexicanaClick and
cost € 75 per year (excluding VAT). Costs of delivery to destinations
announced that they are on course to deliver more
MexicanaLink joined oneworld at the same time, as
business opportunities than ever when the doors
outside of Benelux and France are in addition to this price. Student subscriptions cost € 45 per year (including VAT). A student card is necessary to obtain a student subscription. Subscription requests can be made in writing, mentioning your name, job, title, company name and delivery address. Subscriptions are for a period of one year, and are automatically renewed until revocation. Revocation of subscriptions must be made in writing two months prior to the end of the subscription period.
ADVERTISING ERIK DE RIDDER Tel: 0032 486 13 13 13 – E-mail: email@example.com
open on 25 May.
047 No more guilt!
067 The Future of Air Travel At the end of November, Mechelen University
Do Europeans feel guilty leaving their families
College and Travel Magazine assembled a
behind when they head out on business trips?
particularly interesting panel discussion about airline alliances.
049 Amadeus introduces the AmateurExpert Traveller Amadeus has identified the Amateur-Expert Traveller, who is more knowledgeable, more
TRAFFIC HILDE DE RIDDER – E-mail: Traffic.firstname.lastname@example.org
adventurous and more likely to live in an emerging economy than ever before.
DESIGN LEO BVBA
PRINTING Schaubroeck, Nazareth
052 “The trends are familiar, but accelerated” The Corporate Traveller got the opportunity to discuss the Amateur-Expert Traveller report with
Luc Pannecoeck, General Manager of Amadeus Benelux.
COPYRIGHT No extracts from this publication may be used, repeated or copied without express authorisation from the editor. Except The Corporate Traveller, LEO bvba also edits Experience Magazine, Body In Motion and Toys & Games Magazine. ISSN 1387-2400
055 Squatra - The Largest Independent Travel Agencyin Flanders D&D Reizen, Focus Reizen and Omnitravel officially joined forces on 4 January 2010.
4 | CORPORATE TRAVELLER.NET
SPRING 2010 |
WTM World Travel Market. The Portuguese airline will also increase the services to Africa.
068 British Airways and Iberia Airlines merger still has challenges to overcome British Airways and Iberia Airlines have announced that they had agreed the basis for a 4.5 billion euro
075 Air Arabia to expand its operations in Europe and expects further growth in Belgium
merger after nearly 16 months of talks. Under the
Air Arabia, the Middle East and North Africa’s first
agreement, both airlines will retain their national
low cost carrier declared mid February that it has
identities and brand names.
seen rise in passenger demand for its services between Brussels and Casablanca.
070 Business travellers fly in b.business or b.flex
With its travel classes b.business and b.flex economy, Brussels Airlines offers the ideal solution for business travellers. Roughly 30 per cent of all Brussels Airlines passengers now opt for this value-for-money proposition.
077 Lindner Group makes its entrance onto the Belgian hotel market in Antwerp The Lindner Hotels & Resort Group recently announced that it was taking over the Golden Tulip
071 KLM celebrates 90 years of innovation
Antwerp Centre Hotel, renaming it in the process the Lindner Hotel & City Lounge Antwerp. Lindner
KLM has been celebrating its 90th anniversary. We
also plans to implement a series of ambitious
take a look back over a year of special events and
upgrades to boost the hotel’s profile.
innovations for the world’s oldest airline.
072 Royal Jordanian Airlines Deploys PROS’ Technology Royal Jordanian Airlines and PROS Revenue
Destinations 080 Hong Kong Defies Downturn with Jump in Hotel Development
Management, L.P. announce that Royal Jordanian
With passenger arrivals on an upward trend, and
Airlines is deploying a new suite of Network
a near 10% increase in hotel capacity in 2009, the
Revenue Management Systems from PROS. The
Corporate Traveller decided to investigate the
system is scheduled to be implemented in the
Hong Kong situation further.
fourth quarter of 2010.
082 London Olympics in 2012 - Will they hurt tourism revenues?
074 TAP voted “World’s leading airline to South America”
When London narrowly beat Paris in its bid to
TAP Portugal was elected the World’s Leading
host the 2012 Olympics, there were celebrations
Airline to South America at the Grand Final gala of
throughout the UK. It was estimated that hosting
the 16th edition of the WTA World Travel Awards,
the world’s biggest sporting event could bring
held in London on November 8, on the eve of the
added benefits of 2.6 billion euros to the country’s tourism industry. But that was back in 2005...
Lifestyle 084 Aural pleasure between Amsterdam and Boston Relaxation, entertainment, or inspiration: With the Sennheiser MM 450 TRAVEL hitting the road may be whatever you want.
088 3 Times Bose
Bose has produced inventions that have improved the performance of acoustic systems. Focus on three state-of-the-art devices...
| CORPORATE TRAVELLER.NET
SPRING 2010 | 5
A Sanctuary in the heart of Brussels
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Rue LĂŠopold / Leopoldstraat 9
1000 Brussels Belgium
The Traveller Journal News from the travel industry
JAL – Down but not out Japanese Transport Minister Seija Maehara has guaranteed support for JAL
New security measures for travel to the US
Suffocating under a burden of debt estimated at over 16
Maehara assured “JAL is a foundation for Japanese development,
billion dollars, Japan Airlines filed for protection from
therefore the government will provide necessary support until
its creditors on 19 January.
further funding is secured.”
Bankers will have to waive loans and investors have seen the
There is a good possibility that some funding could come from
value of their shares wiped out. However, this does not mean
American Airlines and its oneworld alliance. JAL announced,
the end of Asia’s largest carrier. The Japanese government
at the beginning of February, that it had decided to stay with
has stepped in with billions of dollars in fresh capital to
its current partner American Airlines despite approaches by
guarantee that the airline stays in the skies while it undergoes
Delta and its SkyTeam alliance to woo it away. Both alliances
restructuring. A press statement issued by JAL has confirmed
were eager to win JAL’s allegiance and profit from its rich Asian
that flight operations will be continued and that customers
networks, and had offered cash packages.
should be unaffected. Tickets purchased and frequent flyer miles will be fully honoured, while the frequent flyer programme is
JAL currently has a fleet of 279 aircraft and operates over 400
expected to continue as usual.
routes. After restructuring is completed, the airline will emerge as a downsized version. A new management structure will be
JAL has already been bailed out a number of times by the
announced in February and measures to revitalise the business
Japanese government over the last decade but the economic
will commence. These will include moving to smaller, more
crisis proved to be the final straw. The airline is now under
efficient aircraft, consolidating underperforming routes and
the supervision of the Enterprise Turnaround Commission – a
redundancies of around 15,000 staff.
state backed organisation. Japanese Transport Minister Seija
Following the foiled terrorist attempt on the Northwest Airlines flight at the end of December, the US Department of Homeland Security has advised that a series of new, long term, security measures are being introduced. These measures will include enhanced screening, random
Online registration now mandatory for visitors to the US
explosive detection at both security checkpoints
Passengers heading for the US must now apply online
takes 15-20 minutes to complete and authorisation is normally
and the gates themselves.
for authorisation to enter the country at least 72 hours
granted immediately, but may take up to 72 hours. Those making
prior to departure. The Electronic System for Travel
late bookings can still apply, but there is a risk that they may not
Passengers flying into the United States from
Authorization (ESTA) is mandatory for all passengers
receive immediate confirmation.
abroad can expect to see additional security
travelling to the US under the visa-free Visa Waiver
measures at airports such as increased gate
Program. Passengers failing to obtain authorisation
The ESTA is valid for multiple entries to the US over two
screening, pat-downs and bag searches. They
prior to departure can be denied entry.
years. During a transitional period, passengers must still
should allow themselves extra time for security and
complete on board the green I-94W arrival/departure form
arrive an additional hour earlier. During flights,
Online authorisation can be obtained from the dedicated website
which will be handed as previously to US officials on arrival
passengers will be asked to follow instructions
which has been set up by the US authorities – https://esta.cbp.dhs.
at the airport.
from the crew, such as stowing personal items,
gov. More details about ESTA as well as questions and answers
turning off electronic equipment and remaining
about the process are also available on the website. Passengers
If the ETSA is not granted, application for a visa will be
seated during certain portions of the flight.
must ensure that the number on the ESTA matches the number
necessary. Passengers that do have a valid visa for the USA do
of the passport they will use for the trip. The application process
not require ESTA approval.
British Airways say business class could end on short-haul flights British Airways’ Chief Executive
slightly larger seats for one or two-hour
economy cabin or moved to budget carriers
seats could be removed from planes operating
Willie Walsh, has said that European
journeys has become unsustainable.
instead. “Short-haul premium will never
out of Gatwick and regional airports.
recover” said Mr Walsh. “That part of the
However, BA may hold on to premium in
business-class travel may not survive the recession.
As a result, BA has seen a sharp drop in
business has changed for ever and we have to
short-haul flights operating from Heathrow,
With companies looking to cut travel budgets,
short-haul business-class passengers. These
address it.” BA is understood to be reviewing
to take advantage of business-class transfer
the added expense of flying executives in
travellers have either traded down to the
its short-haul operations and the premium
| CORPORATE TRAVELLER.NET
SPRING 2010 | 7
The Traveller Journal News from the travel industry
Airport body scanners Swiss being introduced International
Airlines scoops 3 BTA awards
As part of the new security measures on flights to the US, body scanners are starting to be introduced in the UK, the Netherlands and
Italy, as well as in the US. The European Union is urging that they are installed across all 27 European member states. In the UK, body scanners have already been introduced at Heathrow and Manchester airports. They will appear at other UK airports over the coming months. The Netherlands have also announced the introduction of full body scanners for flights heading to the US and Italy is installing more of the devices. Some European nations however, such as Spain, France and Germany are showing resistance until it can be proved that that do not cause health risks or infringe on privacy
In the U.S., 40 full-body scanners are being operated
rights. European-wide legislation on the introduction
in at least 19 U.S. airports. Six US airports are using
of scanners is a possibility. If the EU does decide to
them for primary screenings, instead of a metal
mandate the use of body scanners across all its 27
detector, while a further 13 US airports are using them
member nations, it could take several months before
for secondary screenings of passengers who set off a
binding regulations come into effect.
Asia-Pacific airlines to acquire 8,000 new aircraft over next 20 years Airlines in Asia and the Pacific will acquire
airlines carrying over 30 per cent of global passenger
some 8,000 new passenger and cargo aircraft
traffic and around 40 per cent of all air freight. “To
over the next 20 years, according to aircraft
meet this demand larger aircraft will be needed to
ease congestion and do more with less,” he said. “This will see airlines from the region account for over
Valued at US$1.2 trillion, the requirement represents
40 per cent of twin aisle deliveries and more than
one third of predicted global deliveries between now
50 per cent of the demand for very large aircraft,
and 2028, with the region driving demand for larger
such as the A380. With a modern, eco-efficient and
comprehensive product line, including the only allnew aircraft in the very large segment, Airbus will
Swiss International Air Lines
by seats which give passengers a
In the passenger market Airbus predicts that traffic
be especially well placed to meet the needs of airlines
was awarded the accolade
maximum of space. These seats are
in the region will grow at an average annual rate of
in this region.”
for ‘Best Business Class to
equipped with innovative pnematic
the Destination of North and
cushions which can be individually regulated by passengers.”
5.9 per cent, which compares with a global average of 4.7 per cent for passenger traffic. As a result of this
The Asia-Pacific region is a core market for Airbus
South America’ at the Business
growth and continuous fleet replacement, the region
accounting for a quarter of all orders recorded by the
is expected to take delivery of some 880 very large
company to date. Today there are some 1,430 Airbus
aircraft, 2,570 twin aisle wide-bodies and 4,560 single
aircraft in service with 66 operators across the
‘Best Airline on the European
region, with another 1,120 on order with customers
Products and Services at SWISS
Network’ for the fourth time in
for future delivery. This represents 32 per cent of the
said “this prize confirms that our
a row, as well as being top of the
company’s total backlog, reflecting the importance of
new cabin product corresponds to
category for ‘Direct or indirect
Customers, said that within 20 years the region
the region as the fastest growing market for new
the expectations of our clients in the
would overtake the US and Europe as the world’s
Premium segment. Our new SWISS
largest air transport market, with Asia-Pacific
8 | CORPORATE TRAVELLER.NET
SPRING 2010 |
Swiss International was also voted Binkert,
Business Class is differentiated
The Traveller Journal News from the travel industry
Hertz Unveils New Corporate Identity The Hertz Corporation has launched a new corporate by refining every step of the rental process with the customer
As part of its re-branding, Hertz is also updating its
in mind. The Hertz brand identity will be vibrant and
worldwide facilities, including on-and-off-airport Rent-
The corporate identity program will include the introduction
dynamic as we introduce innovations and other customer-
a-Car and equipment rental locations consistent with the
of a series of innovations to enhance the customer’s rental
focused attributes to enhance the rental experience. Hertz’s
corporate identity. With an emphasis on customer-friendly
experience and will be rolled out at key rental locations, as
new logo leverages our signature yellow colour, signifying the
technology, Hertz facility redesign will incorporate multiple
well as internal and external communications, worldwide.
Company’s 91-year legacy of service and innovation.”
media channels, including leading-edge LCD displays to
“As an iconic global brand and leader in its category, we
“Our goal in the logo redesign was to create a more contemporary
has commenced at larger rental locations and head quarter
are refreshing the Hertz corporate identity to ensure we
corporate image that reflects our strong brand recognition, and
offices, and will affect facility interior, exterior and signage,
will continue to be the first-choice rental provider in every
is in touch with the mindset of current and future customers
as well as employee uniforms. In 2009, newly branded
segment we serve,” commented Mark P. Frissora, Hertz
who appreciate superior service, personalised choices and
facilities will begin appearing in Atlanta, Chicago, Frankfurt
Chairman and Chief Executive Officer. “The Company’s new
value,” commented Mike Senackerib, Hertz Chief Marketing
corporate identity embraces our traditional values of speed,
Officer. “We believe, and our customer research bears out,
selection and service, as well as values which customers will
that the new logo portrays Hertz as a modern brand with
Hertz, now in its 91st year, is the world’s largest general
come to identify with Hertz – a commitment to make the
personality for business, leisure and insurance replacement
use car rental company, operating from over 8,000 corporate
rental experience part of a rewarding, personalised journey
renters, and equipment rental customers.”
locations in 145 countries.
identity program, complete with a new logo.
replace most fixed signage. The facility redesign project
Survey Reveals Investment in High Speed Rail as the Business Traveller’s Priority The Guild of Travel Management Companies
airlines, with 20% using no frills carriers. The first
(GTMC), the UK’s leading professional industry
and business class experiences were only enjoyed by
body for travel management companies,
16% of respondents. Heathrow is still the airport that
recently unveiled the results of a survey
dominates discussion and most travellers just want
of 1,250 UK-based business travellers in its
it to work better and be able to get to it easier. The
first Business Travel Manifesto. 70% of the
majority of respondents were not happy with the airport
survey’s respondents felt that high-speed rail
environment as a place to do work (outside of business
networks should be a priority for government
class lounges) and were frustrated by the time it takes to
Caribbean Conference on Sustainable Tourism Development to be held in May After a one-year absence due to the global economic crisis,
The survey revealed what
with security measures. They
the Caribbean’s premiere international gathering on
business travellers really want
want wi-fi, access to work
sustainable tourism is back. The 11th annual Sustainable
from air, rail and road travel
stations and power points (also
Tourism Conference will be held from May 9-12, 2010 in
and overall the desire was
a requirement at trains and
for convenience, reasonable
stations), appropriate levels of
cost, speed and the ability to
staff to minimise queuing and
be able to work through the
effective routing of passengers
journey. The most compelling
aspect of the survey was that
remain the biggest frustration
70% of the respondents felt
for the business traveller.
that a high-speed rail network should be the priority for
GTMC chief executive Anne
Government investment, over
Godfrey said “The delivery of
expansion of capacity at UK
the GTMC Business Travel
airports, and 60% said high
Manifesto has provided real
This year’s conference will examine critical issues relating to
speed rail when asked what
insight and clarity on what
sustainability and will explore creative solutions to many of the
infrastructure would make the
the business traveller wants
challenges facing Caribbean Tourism Organisation member countries,
to be achieved by the future government. We hope
including the effects of climate change. It will look at how member states
our lobbying efforts in the next 18 months will make
can design and implement sustainable tourism policies and programs,
In terms of air, the survey showed that around 50%
a real difference to the experience of the UK business
offering a regional forum for information exchange on the successes and
of business travel is economy class on scheduled
pitfalls of national, regional, and international initiatives.
| CORPORATE TRAVELLER.NET
SPRING 2010 | 9
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The Traveller Journal News from the travel industry
Luxembourg’s Cyprus tourism plunges Abbaye de 10.9% in 2009 Neumünster joins Historic Conference Centres of Europe Cyprus tourist arrivals plunged 10.9 percent in
The majority of the island’s visitors come from
2009, according to the government’s statistics
European countries badly hit by the global recession.
Over 2009, there was a 10.3 percent decline in arrivals from Britain, the island’s largest source of visitors, and
The recession in Europe is now taking its toll
a 7.8 percent decrease from Germany.
on the Mediterranean holiday island whose
tourism-reliant economy and growth is expected
The figures are slightly worse than the government’s
to be minimal this year. Between January and
projected 10 percent fall in arrivals for 2009. The
December, 2.14 million tourist arrivals were
struggling tourism sector has sparked fears of a rise in
recorded, compared with 2.40 million in the same
unemployment which could reach an unprecedented 7
period a year earlier.
percent or more.
Aircraft manufacturers and major Middle Eastern Airlines form bio-fuel alliances Two of the Middle East’s biggest airlines – Etihad and Qatar Airways -have announced alliances to develop and run their planes on biofuel. Qatar Airways, Qatar Petroleum, Quatar Science & Technology Park and Airbus have announced that they are to work together to develop sustainable biofuel that could be used by the airline. More details on the project, including a possible timeframe, are to be announced shortly.
Luxembourg’s Centre Culturel
over its history, including being
de Rencontre Abbaye de
a state prison and police station
Neumünster has become
after the French Revolution. In
In January an agreement was announced by Boeing,
the latest member of the
1997, it became the home of The
Etihad Airways, the Masdar Institute of Science
Historic Conference Centres
European Institute of Cultural
and Technology and Honeywell’s UOP to develop
of Europe group. The Abbaye,
a sustainable bioenergy project which will use saltwater agricultural systems for aviation bio-fuel.
which is located in the centre of Luxembourg City,
Now completely renovated and
The integrated approach uses saltwater to create an
is a UNESCO World Heritage
transformed into a meeting and
aquaculture-based seafood farming system for plants
Site. It is also the first site
cultural centre with the latest
that thrive in salty conditions – thereby not competing
in Luxembourg to join the
technology, Centre Culturel de
with potential food sources.
Rencontre Abbaye de Neumünster
most innovative schemes of this nature in the world.
can host up to 1,800 delegates
Etihad Airways Chief Executive Officer James Hogan
The project’s findings will be of great use to Etihad
Centre Culturel de Rencontre
inside and 3,500 outdoors in
said “The development of carbon-neutral sources of
Airways as we look to reduce the use of conventional
Abbaye de Neumünster has a rich
theatre style. It has approximately
energy is of major importance to Etihad Airways and
fossil fuels and to develop a commercially viable
historical background, dating back
13,000 m2 of exhibition space
the aviation industry. We are delighted to be a key
alternative that is also able to meet the sustainability
almost 1,000 years ago. The abbey
throughout its 15 halls.
member of the Sustainable Bioenergy Research Project,
principles that we have committed to as a member of
which will be based in Abu Dhabi and will be one of the
the Sustainable Aviation Fuel Users Group.”
has served numerous purposes
| CORPORATE TRAVELLER.NET
SPRING 2010 | 11
The Traveller Journal News from the travel industry
UNWTO says International tourism on track for a rebound
Air France denies that corpulent passengers will be obliged to pay for a second seat
Growth returned to international tourism
improved, with arrivals now forecast to grow
estimated to have declined worldwide by 4
in the last quarter of 2009 contributing
between 3 percent and 4 percent in 2010. This
percent, to 880 million. This represents a
to better than expected full-year results,
outlook is confirmed by the remarkable rise
slight improvement on the previous estimate
according to the latest edition of the
of the UNWTO Panel of Experts’ Confidence
as a result of the 2 percent upswing in the last
UNWTO World Tourism Barometer.
quarter of 2009. Asia, the Pacific and the Middle
Contrary to information
East led the recovery with growth already
reported in some of the media
Although international tourist arrivals fell by
Over 2009, international tourist arrivals for
turning positive in both regions in the second
recently, Air France has said
an estimated 4 percent in 2009, prospects have
business, leisure, and other purposes are
half of 2009.
that it has no intention of making corpulent passengers
Hyatt expansion in China
New airline consumer protection website launched by US Department of Transportation
Hyatt Hotels Corporation has signed a deal with Chinese real estate company Suning Real Estate Development to grow its mainland footprint
pay for a second seat.
Since 2005, Air France has been offering corpulent passengers the possibility of purchasing a second seat to ensure they travel in optimum comfort and safety. This second seat benefits from a 25%
with three new hotels. The US Department of
discount. Air France has made a
The agreement covers the opening of two 350 room
Transportation (DOT) has
change to its service, which is to
Hyatt Regency hotels in Wuxi and Xuzhou in 2012,
launched a new website
refund corpulent passengers the
followed by a 400 room Grand Hyatt Nanjing in 2013.
to help consumers to file
cost of the second seat in economy
The past 18 months have seen six Hyatt-branded
complaints on airline service.
Economy cabin is not fully booked.
properties open in Greater China, including two Hyatt Regency hotels in Hong Kong and two Park Hyatt
The website (http://airconsumer.
hotels on the mainland.
dot.gov), allows travellers to file complaints to the DOT, compare historical on-time and baggage
Emirates to reintroduce the A380 on its New York service
Michael Taride appointed President of Hertz International
Emirates Airline has said it plans to redeploy
Hertz, the world’s largest general use
baggage, fare advertising, refunds,
the superjumbo on its New York service during
car rental brand, has announced the
overbooking, disability and flight
the second-half of the year after pulling it off
appointment of Executive Vice President
the route last June.
Michel Taride to President, Hertz
mishandling records of airlines and get helpful tips about air travel. The site also contains a compendium of information on government rules and guidance on subjects such as
US Air Carriers Raising Domestic Fares In January American Airlines
International. His previous role as President,
“This updated web site is part
made minor increases to most
Emirates, which have already taken delivery of its
Hertz Europe, has been expanded to head
of our ongoing effort to improve
of domestic fares, and some
eighth A380, started flying the double-decker aircraft
up the company’s Asia and Pacific car rental
competitors have followed suit
to New York at the end of 2008, but pulled the
and leasing businesses in addition to those
ensure that airline passengers are
as the industry struggles to
superjumbo from the route months later due to falling
in Europe, the Middle East and Africa.
treated fairly when they fly” said
gain pricing power.
passenger demand. The carrier now flies the A380 to
US Transportation Secretary Ray
Toronto, London Heathrow, Paris, Seoul, Bangkok,
Mr Taride will also be responsible for creating new
LaHood. “We want to make it as
The American Airlines fare rises
Sydney and Auckland. It will start A380 services to
joint business opportunities with the car rental
easy as possible for consumers to
led to increases from Continental
Jeddah from February.
and equipment rental operations in the Hertz
find the information they need to
Airlines and Delta Air Lines within
International region. Now in his thirtieth year with
make their air travel experience
a week. As of yet, United and US
Emirates currently have 58 A380s on order at a value
Hertz, Mr Taride is based at the Hertz International
as smooth and hassle-free as
Airways have not announced that
of more than $17 billion at list prices.
headquarters in Uxbridge in the UK.
they will be matching the rises.
12 | CORPORATE TRAVELLER.NET
SPRING 2010 |
The Traveller Journal News from the travel industry
Virgin America to retain OrientExpress to US certification Transportation authorities have ruled that Virgin
America Inc can continue to be a US- certified carrier.
This clears the way for Virgin America to increase its US
with just 100
travel from Thailand to Laos
Competitors, led by Alaska Airlines, had challenged Virgin’s US
1,500 employees. Using San Francisco as its hub, it flies routes
status following media reports early last year that Branson’s
to Boston, Ft. Lauderdale, New York, Seattle and several
Virgin Group owned virtually all of Virgin America’s voting
other domestic destinations. With passenger growth in the US
securities. Under US legislation, domestic-operating airlines
essentially stagnant, airlines have to grow their revenue by
must be 75% owned by US citizens. However, in January, the
poaching market share from others, typically by undercutting
Luxury train operator Orient-Express has
Transportation Department ruled that Virgin does indeed
their fares. Virgin America competes directly with Alaska,
scheduled its first-ever crossing of the
meet its standard to be a US-certified carrier, with 75% of the
JetBlue Airways and Southwest Airlines, as well as some of
Friendship Bridge between Thailand and
airline owned by VAI Partners LLC, a Delaware limited-liability
the big carriers such as United Airlines, which also has a San
Laos aboard the legendary Eastern & Oriental
company, and 25% owned by Branson’s Virgin Group.
Express (E&O) for February.
Amadeus makes key management appointments for 2010 and 2011
The Thai-Laos Friendship Bridge, which opened last year, allows E&O to continue its journey into Laos. In the past, E&O could only go as far as the Thai north-eastern town of Nong Khai, opposite the Laotian capital of Vientiane. The first four-day/three-night Voyage to Vientiane journey departs on February 23 from Bangkok and traverses key historical and natural
Amadeus has announced that David V. Jones will
Amadeus has also announced the appointment of Ana de
attractions in north-eastern Thailand and Vientiane
continue to lead the company as President & CEO
Pro as new CFO and Sabine Hansen Peck as Vice President,
before returning to the Thai capital.
through 2010 and will be succeeded in January 2011
Human Resources, responsible for Group HR worldwide.
by present Deputy CEO and until now also CFO, Luis Maroto. David will work closely with Luis and with the entire senior executive team to ensure a smooth transition in the coming months.
SIA to fly A380 to Zurich The 471-seat A380 service will have a
Travelport Seals Full Content Agreement with Gulf Air
Air travel in Brazil soars by 17.7% in 2009 Air travel in Brazil jumped by 17.7% during 2009 – its highest increase over the last five years. The improved outlook for civil aviation in Brazil reinforces expectations that ticket fares will be hiked early in 2010 because of strong demand for regional travel and a strengthening currency that is boosting disposable income for air travel.
Travelport and Gulf Air have announced
details of a new global full content agreement
Gol Linhas Aereas, Brazil’s second largest carrier,
that will give all Galileo and Worldspan-
registered a sharp increase in traffic December as the
connected travel agents worldwide access to
local economy continued to pick up. GOL registered
the airline’s full range of published fares and
2.83 billion in Revenue Passenger Kilometres during
December, up 34.8% from the year before and 15%
higher than in November. TAM remained the market’s
Singapore Airlines is to
and 399 Economy seats. SQ346 will
replace its 12 weekly services
depart Singapore at 01:10, arriving
The new multi-year agreement marks the continuation
leading airline for domestic flights with a 45.4 % market
between Singapore and Zurich
in Zurich at 08:00 local time. On the
of a long-standing relationship between the leading
share, down from 50.3 % a year earlier. Smaller airlines,
with daily services on the
return leg, SQ345 will leave Zurich
GDS provider and the pioneering airline, known for
led by WebJet and Azul, saw their combined market
superjumbo A380 from March
at 12:00 and reach Singapore at
its traditional Arabian hospitality and award-winning
share rise to around 13% from 7.3% in 2008, according
06:05 the next day.
in-flight product and services.
to the Brazilian civil aviation regulator ANAC.
| CORPORATE TRAVELLER.NET
SPRING 2010 | 13
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