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Services Innovation as a Catalyst for the Europe 2020 Strategy Additional Information Copenhagen, Denmark | 14-16 June 2010 |


CONFERENCE VENUES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 BUS SCHEDULE.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 VENUE OF PROJECT MEETINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 SPEAKERS.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 LIST OF PARTICIPANTS.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 CONTACTS.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 1


1: Conference venue, IT University of Copenhagen, Rued Langgaards Vej 7, 2300 Copenhagen S 2: Welcome reception, Danish Agency for Science Technology and Innovation, Bredgade 40, 1260 Copenhagen K 3: Official conference dinner, Restaurant Ravelinen, Torvegade 79, 1400 Copenhagen K 4: Bus pick-up, Hotel Scandic Copenhagen, Vester Soegade 6, 1601 Copenhagen 5: Richmond Hotel, Best Western, Vester Farimagsgade 33, 1606 Copenhagen V 6: Hotel Scandic Webers, Vesterbrogade 11B, 1620 Copenhagen 7: Hotel CABINN City Copenhagen, Mitchellsgade 14, 1568 Copenhagen 8: Radisson Blu Scandinavia Hotel, Amager Boulevard 70, 2300 Copenhagen S

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Buses will be leaving only from Scandic Copenhagen Hotel. Participants are kindly requested to walk to the departure point. Please consult the map in order to do this three-minute walk.

Monday, 14 June 2010 Time




Scandic Copenhagen Hotel

Danish Agency for Science Technology and Innovation (DASTI)



Danish Agency for Science Technology and Innovation (DASTI)

Scandic Copenhagen Hotel

Official opening

Tuesday, 15 June 2010 Time





Scandic Copenhagen Hotel

IT University Copenhagen


IT University Copenhagen

Scandic Copenhagen Hotel


Scandic Copenhagen Hotel

Restaurant Ravelinen


Restaurant Ravelinen

Scandic Copenhagen Hotel

Conference Official conference dinner

Wednesday, 16 June 2010 Time





Scandic Copenhagen Hotel

IT University Copenhagen


IT University Copenhagen

Copenhagen Airport





Start time

Finish time













Europe INNOVA Communications





Meeting room 3A-07

IT University Copenhagen

4A-05 Aud. 3 Lab 2

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 3


Charlotte Ahlgren Executive Vice-President, Medicon Valley Alliance, Sweden/Denmark Charlotte Ahlgren is the Executive Vice-President of the Danish-Swedish cluster organisation Medicon Valley Alliance, where she is currently head of the Life Science Ambassador Programme. Charlotte has 20 years’ experience in the private sector, mainly in medical technology and ICT. She has a great deal of experience, gleaned from different management positions in finance, marketing, business development and general management and she has worked in Sweden, Denmark and Finland. Since 2003 she has been working in triple helix-oriented organisations. As the CEO of Medeon Science Park, Sweden she has been involved with issues such as innovation, tech transfer, start-ups and, amongst other achievements, started Medeon’s incubation facility. Charlotte has been a board member of a number of organisations working within innovation and growth, such as SiSP (Swedish Incubators and Science Parks) a national industry organisation, IASP (International Association of Science Parks) an international industry organisation for science and technology parks and Connect, a non-profit organisation that aims to help accelerate the innovation economy. Charlotte is also the Chair of the Board at the Faculty of Health and Society of Malmö University.

Erik Borälv Analyst/Programme Manager, VINNOVA, Sweden Analyst at The Swedish Governmental Agency for Innovation Systems (VINNOVA); focus areas include Services and ICT. Background as researcher in ICT with a specialization in the medical domain. Chief Information Officer at the Swedish IT-user Center. Member of the Academic Senate at Uppsala University.

Sven Brunsmann Assessor iur., Senior Project Manager, bavAIRia e.V., Germany Sven Brunsmann studied law at WWU Muenster, specialising in international competition and anti-trust law. During his legal in-service training, he gained experience with Deutsche Lufthansa AG and NATO HQ Legal Affairs Division. He has been a fully qualified lawyer (Assessor iur.) since 2005 and is a Reserve Officer in the German Federal Armed Forces. Since 2006, he has been a Project Manager with bavAIRia e.V. association, Bavarian Aerospace and Satellite Navigation Cluster Management Organisation on behalf of the Bavarian Ministry of Economic Affairs, Infrastructure, Transport and Technology and, since 2009, a Senior Project Manager. Sven is responsible for satellite-based services, with a focus on Galileo, for unmanned aerial vehicles and for cooperation with the EU and the ESA.

Dr. Reinhard Büscher Head of Unit for Support for Innovation, Directorate General for Enterprise and Industry, European Commission Reinhard Buscher is a Head of Unit at the Directorate-General for Enterprise and Industry. He has a Bachelor’s Degree and a PhD in Economics. Before joining the European Commission in 1989, he worked for nine years at the Ministry of Economic Affairs in Germany. In the European Commission, he has worked in a number of different areas: as a Member of Commissioner Bangemann’s Cabinet; as special Adviser for Industrial Aspects of the Information Society; as Head of Unit for Standardisation; Head of Unit for Industrial Aspects of Electronic Commerce; and Head of Unit for E-Business, ICT industries and services. Since January 2008, Reinhard has been Head of Unit ‘Support for Innovation’.

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 5


Ben Butters Director, European Affairs, EuroChambres Ben Butters has been the Director of EU Affairs for EUROCHAMBRES, the European association of Chambers of Commerce and Industry, since January 2008. As such, he coordinates the association’s engagement in a wide range of business-related policy areas at EU level, including education, energy, the internal market, enterprise, regulatory and economic reform and innovation. Having studied Business and then European Politics and worked in international publishing, Ben moved from his native UK to Brussels in the mid-nineties. He worked in both the European Commission and European Parliament before becoming a project manager for an association of business incubators. In 2001, Ben created a not-for-profit company providing EU policy support to UK business organisations, which he ran until joining EUROCHAMBRES.

Thomas Alslev Christensen Danish Agency for Science, Technology and Innovation, Denmark Thomas Alslev Christensen has a degree in economics from the University of Copenhagen and a PhD in international economics from Copenhagen Business School. He was a special advisor on European Integration in the Danish Prime Minister’s Office from 1995-1997. Since 1997, he has worked as Head of Department at the Danish Ministry for Economic Affairs, The Nordic Council of Ministers and the Danish Ministry for Science, Technology and Innovation (DMSTI). Thomas is also Head of the Secretariat of the Danish Council for Technology and Innovation (DCTI). DMSTI is responsible for the following policy areas: research; ICT; innovation; telecommunications; university education; and the internationalisation of education and training in Denmark.

Sue Crossman Project Director, Tourism Innovation Group, Scotland Sue has BSc in Hotel and Catering Management and has worked in the tourism sector for many years, with experience in hotels and the incoming travel trade. As director of a boutique consultancy, she led the speciality in marketing, and the sector assignments in tourism, leisure and arts/culture. Since 2005, she has been Project Director of the Tourism Innovation Group - an industry leadership group in Scotland. It exists to help drive long term strategic change in Scottish tourism, by stimulating the tourism sector to innovate and collaborate. Sue is responsible for planning and implementing the group’s activities, working closely with the 50 or so members, but also liaising with TiG’s public sector funders/stakeholders, Local Authorities and industry associations.

Charles Dannreuther School of Politics and International Studies, University of Leeds, UK Before working at Leeds, Charles Dannreuther held positions at the LSE and in Warwick and Manchester where he developed an interest in exploring the international political economy through small business policy. His recent policy work has been recognised in the UK government responses to Select Committees for example on the value of social science research, in FCO publicity materials such as the Turkish Lisbon Agenda project and in his appointment as an expert for the Economic and Social Committee opinion on the EU Commission’s proposal for a Single Market for a C21st Europe and most recently on Better Regulation. His work is strongly informed by practical experience in policy. Charles is the schools’ Knowledge Exchange Officer and he has been involved in executive training in Cyprus, Croatia and Hungary, led projects in Turkey and the Balkans and has participated in many consultancy projects over the past 20 years. These have included working for, amongst others, the UK’s Cabinet Office, the Department for Business Innovation and Skills, NESTA, and ESRC.

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Andrea di Anselmo Vice President, META Group, Italy Andrea Di Anselmo is the Vice-President of Meta, an international group based in Italy, which is active in the fields of start-ups and knowledge valorisation. His background is in civil engineering and he also has research experience in Materials Science at Storrs University in Connecticut, USA. He sits on the Boards of Directors of ZMV, the fund management company operating Ingenium, Sviluppumbria, the RDA of Umbria, IBAN, the Italian Business Angels Network, and several knowledge intensive start-ups. Andrea has a wide, experience-based, knowledge of innovation and services gained as a result of many international assignments and of influencing strategic decisions as a member of the Boards of Directors of several organisations such as ISRIM, a Research Institute dealing with advanced materials and TII, the European Association for Innovation and Technology Transfer.

Asel Doranova Consultant, Technopolis Group, Belgium Asel Doranova is a researcher and consultant on environmental, innovation and energy policies with the Technopolis Group, Belgium. Her current main involvement is with the Eco-Innovation Observatory (EIO) project which is a part of Europe INNOVA’s activities. She is also part of the consultancy group on the Environmental Technology (ETAP) and Eco-innovation Action Plans (EcoAP) impact assessment. Asel’s professional and research experience has focused on renewable energy, climate change mitigation related innovation, technology transfer and technological capability building in developing countries. Over the years, Asel has worked on several development projects initiated or funded by international agencies, such as USAID, EU and the World Bank, and NGOs in Kyrgyzstan and other Central Asian countries. Asel has an interdisciplinary educational background including a PhD in Economics and Policy Studies of Technical Change from UNU-MERIT, the joint research and training centre of the United Nations University and Maastricht University in The Netherlands. She also holds Masters degrees in Development Studies from Uppsala University, Sweden and Environmental Sciences and Policy from the Central European University, Budapest.

Zrinka K. Fidermuc Maler Project manager, Project Management Agency at the German Aerospace Agency (PT-DLR), Germany Dr. Zrinka K. Fidermuc Maler joined the Project Management Agency at the German Aerospace Agency (PT-DLR) in Bonn in October 2009. PT-DLR is one of the five partners in the EPISIS consortium which was founded in September last year. Currently Dr. Fidermuc Maler works as a project manager in the EPISIS project. As a research fellow she is also responsible for the research in the areas of knowledge transfer and service innovation. She is holding a PhD in social sciences (foreign affairs/EU/Croatia) and university degree in German and Italian language. Dr. Fidermuc Maler has previously worked as a consultant on various projects for companies in Germany, Croatia, Italy and Austria (Hypo Alpe Adria Consultants, Heidrick & Struggles, Print Studio etc.) in the areas of foreign investments, EU-funds for SMEs, business process management etc. She is Croatian. She is married and lives and works in Frankfurt/M and Bonn.

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Robbert Fischer Managing partner, eStrat s.a.r.l, Luxembourg Robbert Fisher specialises in strategy and policy in the fields of R&D, technology transfer and innovation. For over 18 years, Robbert has been involved in EU R&TD policy, both as an internal expert and as an external programme, project and policy evaluator and reviewer. He is currently the Project Director of ICT Network and Competitiveness study and the ERASCOPE study, as well as the ex ante evaluation team for DG INFSO. He was Director of the Innovation Impact study, which analysed the innovation outputs of the 5th and 6th Framework Programmes and he was recently involved as Manager of several studies that analysed the economic environment and competitiveness of the ICT sector in the EU and its main competitors. Previously Robbert did a large scale project for one of the top 5 European banks devising their global ecommerce strategy, and wrote the strategic plan for a 500 MEuro investment scheme in the Information Society in Southern Italy, subsequently guiding its implementation for the Italian Government. He was involved in the EU China action and has been involved in a wide variety of Information Society related studies and services, such as the BESTS study, FP5CSP, BEE and copyright related activities. From 1989 to 2000 he was a Senior Manager with PricewaterhouseCoopers where he was responsible for the TechServ office, a dedicated international projects office focusing on strategy and policy for, amongst others, the Information Engineering, IMPACT and INFO2000 programmes. From 1991-1995 Robbert was seconded as an expert to the European Commission DG XIII (now DG INFSO) in Luxembourg. Robbert has a Masters degree in Law from Leiden University. The Netherlands.He has degrees in marketing and public relations and is an alumnus of the PwC International Management Development programme. Robbert has also undertaken executive courses at the Darden Business School.

Dr. Franc Gider Director, Public Agency for Technology of the Republic of Slovenia Franc Gider has been Director General of Slovenian Technology Agency (TIA) since July 2007. In 1999, he was awarded a PhD in biomedical engineering from the Universtiy of Ljubljana Faculty of Electrical Engineering. Franc started his career as a junior researcher at the Jozef Stefan Institute in Ljubljana, Slovenia. After finishing his PhD, he joined the consultancy firm Deloitte, where he focused on projects related to continuous improvement systems, process optimisation, the personal development of middle management and lean manufacturing systems. Within Deloitte, he established departments on continuous improvement systems in several European countries. Before taking the managerial position at the Slovenian Technology Agency, Franc managed his own consultancy firm for two years. The focus of the firm was on lean systems, personal development training and problem-solving techniques. He is currently interested in innovation systems at both enterprise level and national level. Franc is also a part-time teacher at the University of Nova Gorica and the University of Ljubljana.

Kimmo Halme Managing director, Advansis Oy, Finland Mr. Kimmo Halme is the Managing Director of Advansis Oy, a private company specialised in innovation research, evaluations and policy consulting. Previous positions include Chief Planning Officer of the Science and Technology Policy Council of Finland (19992003), Expert to the European Commission DG Enterprise (1995-1999) in Luxembourg (innovation policy, regional strategies); Senior Researcher (1992-1995) at the Technical Research Centre of Finland (Group for Technology Studies); and Manager of business incubator in Otaniemi Science Park (1990-1992), Finland. Mr. Halme has extensive experience in innovation policy planning and implementation at international, national and regional levels from nearly 20 years and from several countries. He is an author of several professional publications in the field of innovation and technology policy. He is also a facilitator of the INNO Views Policy workshops for the European Commission. Mr. Kimmo Halme holds a Licentiate in Technology (LicTech) in international business strategy (1995) and MSc in industrial management (1990) from Helsinki University of Technology.

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Per Hartlev Chief Executive Officer, DELTA Danish Electronics, Light and Acoustics, Denmark Per Hartlev is the Chief Executive Officer of DELTA Danish Electronics, Light and Acoustics. Per has a Master of Science degree in Engineering from the Technical University of Denmark and has been with DELTA since 2001, focusing on DELTA’s core technologies within electronics, microelectronics, software technology, light, optics, acoustics, vibration and sensor technology. Within these specialist fields, DELTA carries out a vast range of assignments targeted at solving specific customer problems and enabling them to meet their objectives. Per also has comprehensive managerial experience from his former position as Vice-President of ABB A/S from 1993 to 2001 where he was involved in developing, manufacturing and marketing products and services for the energy, industry and building sectors.

Johan Hogsander Director, Digital Public Ltd., UK Johan Hogsander is a Director of Digital Public, a new media management consultancy working to transform the way the UK government operates. He has over 15 years’ experience of using cutting-edge media to deliver improved services, and he is especially focused on how government and businesses/citizens can better communicate and transact. His track record includes research, the design and building of applications using mobile-augmented reality, e-consultation, using online self-support tools, mash-ups of government and commercial data and the use of games to promote government policy. He is a strategist but almost all of his projects involve the rapid building and testing of digital prototypes to learn about customer needs in a hands-on fashion. He is passionate about innovation and his work has won the Digital Public the Management Consultancies Associations’ award for ‘Most Innovative Consultancy’ in 2009 and 2010.

Prof. Fabio Iraldo Associate Professor of Management and Innovation, Sant’Anna School of Advanced University and Post Lauream Studies, Italy Fabio Iraldo graduated from Bocconi University in Economics and Social Disciplines. He has a PhD in Territorial and Environmental Public Policies from the IUAV University, in Venice. He is currently Associate Professor of Management at the Scuola Superiore Sant’Anna, in Pisa, and Research Director at IEFE, the Institute for Environment and Energy Economics at Bocconi University, in Milan. He is also Professor of Sustainability Marketing at the 3rd University of Rome in the Economics Faculty ‘F. Caffe’ and is responsible for courses in Environmental Management and Competitiveness in several post-graduate MSC courses and schools of management. In 2006, with other colleagues from the Genoa University and the Turin Polytechnic, he founded CESISP, which is the Inter-University Centre for Product Sustainability. As an independent expert, Fabio is a member of environmental committees within various third-party certification bodies. His main research activities include pilot projects and studies carried out on behalf of national and EU institutions such as the European Commission’s DG Environment, DG Enterprise and DG Research, Eurostat and the European Foundation for the Improvement of Living and Working Conditions. The issues covered by these studies have included: environmental management; sustainability marketing; the effects of environmental policies on markets and competitiveness; environment-oriented innovation; and environmental policies-related dynamics in SMEs and industrial clusters. He is also the author of many publications on these and other issues.

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Wil Janssen Expert Panel member, Manager Networked Enterprises, Novay, the Netherlands Wil Janssen combines research and business development in the field of open service innovation, e-business and internet development. He is responsible for the networked enterprises group at Novay, a public-private partnership aiming at supporting enterprises in ICT driven innovation. Wil was responsible for the development of the largest service innovation research programme in the Netherlands, Service innovation – people driven, ICT empowered. Wil Janssen studied computing science and a minor in social sciences at the Eindhoven University of Technology. He graduated cum laude in 1990. In 1994 he obtained his PhD from the University of Twente. After a short stay at the University of Oldenburg he joined the Telematica Instituut in 1996.

Pille-Liis Kello Director of Enterprise Capability Division, Enterprise Estonia Pille-Liis Kello graduated from Tallinn Technical University in Economic Disciplines. She is the Director of the Enterprise Capability Division in Enterprise Estonia. Her main responsibilities in Enterprise Estonia are the knowledge and skills programme and the technology investment programme. Pille-Liis has six years’ experience of developing and implementing different programmes for enterprises. The last two support programmes operated by her team were aimed at development centres in the creative economy sector and the clusters supporting programme. When she started work at EE, her area of responsibility was start-up companies and the development of different programmes to support them. Before joining Enterprise Estonia in 2003, Pille-Liis worked in the machinery sector as a finance analyst and implemented IT programmes at production level.

Hannu Kemppainen Executive Director, Strategic Planning, Tekes – Finnish Funding Agency for Technology and Innovation, Finland Hannu Kemppainen currently works as an Executive Director for Tekes – the Finnish Funding Agency for Technology and Innovation. His responsibilities include Tekes’ foresight and strategy processes, impact evaluation and strategy-based management processes. Before joining Tekes in 1994, Mr Kemppainen worked as an entrepreneur and researcher in the area of microelectronics and digital signal processing. He is a member of Tekes board of directors and an expert member of Tekes board. Mr. Kemppainen holds a Master of Science in Technology degree in Technical Physics and Licentiate in Technology degree in Electrical Engineering from Helsinki University of Technology.

Philippe Kern Founder and Managing Director, KEA European Affairs, Belgium Philippe Kern is the founder and managing director of KEA European Affairs. He has 20 years’ experience in the world of creative industries and is a specialist in copyright, anti-trust and trade law. Philippe has led a range of European-level research and strategy programmes on creative issues, notably for the European Commission and the European Parliament. He advises numerous public and private bodies on the development of a European strategy, including access to finance. Philippe has an unparalleled network of contacts in the cultural/creative field at international level. He was the former Director of Public and Legal Affairs of PolyGram and Head of the IFPI Brussels office. He is the founder of the European Film Companies Alliance (EFCA), as well as being the founder of the Independent Music Companies Association (IMPALA). Philippe graduated in law from the Universities of Strasbourg and Paris and also the College of Europe in Bruges. Philippe is a well-established speaker at international conferences, management seminars and workshops.

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Lisbeth Kirk Editor-in-Chief, EUobserver A journalist by education and by trade, Lisbeth Kirk is the Founder and Managing Editor of EUobserver, guiding this company in its editorial realm and its business-orientation. One positive outcome of these twin responsibilities has been the creation of the which has become a particularly popular niche site for a wide variety of publications that cover issues relating to Europe and the EU. Lisbeth has reported on the European Union for many years and her primary aim is to continue to offer a widely-read and trusted platform for news that promotes mature discussion on EU affairs.

Kari Kobler Kobler & Partner GmbH, Switzerland In Kari’s early years you would never have thought that he would become a leading organiser of expeditions to eight-thousander peaks. When he was 23, he discovered his love for the mountains through a woman. In 1985, he qualified as a mountain guide and started gathering experience as an expedition leader while working for the University of Berne sports programme. Before that, his “natural habitat” was the local dance floors – and not the mountain tops all over the world! How great the difference is between that small leaflet containing the first tours and the current catalogue of his company “Kobler&Partner”, a business he started in 2001 with his partner Ruedi Kellerhals. Today Kari is in the fortunate position that he can actually make a living from guiding and organising expeditions, something he has always dreamt of. This is what makes him proud and it even outweighs the pride he feels after a successful ascent. If he is asked about the number of eight-thousanders he has climbed, Kari actually has to think and recount; seven eight-thousanders, three of which – including Mt. Everest – he summited twice. He is not just fascinated by the incomparable beauty of the mountains but also by the people he meets during his travels, be it paying guests, whom he supports to allow them fulfil their dreams, or the local people. To this day Kari enjoys his work – and a good dance from time to time!

Martin Kruse Copenhagen Institute for Futures Studies, Denmark Martin Kruse is a senior researcher and Project Manager at the Copenhagen Institute for Futures Studies. The Copenhagen Institute for Futures Studies was founded in 1970 by Professor Thorkil Kristensen, former Minister of Finance and Secretary-General of the OECD. The mission of CIFS over the last 40 years has been to analyse the business environment in order to qualify the bases for decision-making, especially decisions with long-term reach and consequences. Martin has extensive experience in advising senior management on issues of strategic concern in various industries including retail, financial services, manufacturing, energy and the public sector. He has also published several articles on innovation topics, focusing on trends affecting the need for innovation, barriers to innovation, best practice and the interaction between foresight and innovation. Earlier this year, Martin finished a research project on ‘Global Trends and Their Impact on Service Innovation in Taiwan.’ He has been project manager for several other reports relating to these subjects for, among others, the Finnish Funding Agency for Technology and Innovation (TEKES) and the Swedish Agency for Economic and Regional Growth (NUTEK). He gives numerous presentations each year and has a Masters degree from Odense University.

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 11


Ivika Laev Senior expert, Project Management Agency at the German Aerospace Agency (PT-DLR), Department of Work Design and Services, Germany Ivika Laev, Senior Expert at the Project Management Agency for Work Design and Services, is involved in the EPISIS project (PRO INNO Europe® INNO-Net). 2009/2010 she was member of the coordinating team of the EU-FP6-Project “Labour and innovation: Work oriented innovations - a key to better employment, cohesion and competitiveness in a knowledge-intensive society” (WORK-IN-NET). In the Timeframe 2004-2009 she was working at the International Bureau of the Federal Ministry of Education and Research, Bonn, were she was involved in the EU-FP7 Project INCO-NET MIRA and in bilateral scientific-technological co-operation with the Maghreb Countries. 1999/2000 she gained EU-experience being employed at the European Centre for the Development of Vocational Training (CEDEFOP) in Greece and an 2001/2004 as consultant for EU- eLearning programmes.

Timo Määttä Head of Unit, Renewable Energy, MOTIVA, Finland Timo Määttä is Head of Unit in Motiva Oy and is responsible for the renewable energy unit. He has over 12 years’ professional experience in the field of renewable energy, specialising in bioenergy and he has wide experience in renewable energy and energy efficiency. He previously worked as an entrepreneur in a consultancy company which specialised in management and expert services for renewable energy.

Allan Mayo Chairperson of the Expert Panel on Services Innovation in the EU and Head of the Services Policy Unit in the Department for Business, Innovation and Skills, UK Allan Mayo is Head of the Services Policy Unit in the Dept. for Business, Innovation and Skills. His team was responsible for the publication of the Government report on ‘Supporting Innovation in Services’ in 2008 and, most recently in March 2010, for an interim report on ‘Professional and Business Services: A 2020 Vision for Growth.’ Allan is actively engaged in European policy networks. Allan has also been invited to Chair a Panel of Experts to advise DG Enterprise on how services and services innovation can contribute to fulfilling the Barroso 2020 Vision for the EU of smarter, sustainable and inclusive growth. He spent the first part of his civil service career as an economist working in competition policy agencies, such as the Office of Fair Trading and then the Monopolies and Mergers Commission. However, the latter part of his career has been focused on Innovation Policy. He spent five years coordinating UK policy on European research and participating in the CREST Senior Officials Committee in Brussels, negotiating Framework Programmes 3 and 4 and the Research Chapter of the Maastricht Treaty. He ran the Government’s International Technology Service, opening up technology collaboration with China and Russia, and then advised on the establishment of the UK’s Technology Strategy Board and its funding priorities. Allan has been at the forefront of thinking on how government and its agencies can engage with the business constituency through the adoption of Web 2.0 techniques and road-mapping, and is currently focusing on how government can work with business on the move to the Semantic Web.

David Moir Projects Manager, St. John’s Innovation Centre, UK David Moir is British and graduated in Business Administration in 1974. He spent over 20 years in manufacturing industry – first in international sales in the machine tool industry involved with global automotive companies and latterly in construction, where he founded and built a substantial development business. More recently, David has been involved in business consultancy, particularly in the fields of entrepreneurship and SMEs and in assisting start-up businesses across a range of tech and non-tech disciplines. In 2008, he joined St John’s Innovation Centre at Cambridge as Projects Manager, coordinating the Achieve More project that was cofunded by DG Enterprise and Industry. The project focuses on leading edge business incubation in the services field with particular emphasis on new ways of accessing finance for knowledge-intensive services businesses. In addition, the project aims to develop new incubator-based seed funds.

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Jonas Møller Chief Consultant in the Danish Construction Association, Denmark Jonas Møller is Chief Consultant in the Danish Construction Association. He has a Masters degree in Political Science and History and has written several books and publications on building culture and development in the construction sector. For the last five years, Jonas has been working intensively on climate and energy matters and he is a member of the board of the Climate Consortium Denmark and the Board of Gate 21. Jonas also participates in a number of research and development activities aiming to improve the energy efficiency of buildings.

Lasse Musakka CEO and Partner, REACHLaw Ltd, Finland Lasse Musakka is CEO and Partner at REACHLaw Ltd and he holds an MSc in Business Administration. Before joining REACHLaw in 2007, he worked in executive positions in international IT companies and in the financial industry. In terms of the IT industry, Lasse’s experience covers strategic international alliances and business development. Within REACHLaw, his major responsibilities, in addition to the role of CEO, are business and service product development and international partnering and marketing.

Stephan Skare Nielsen Business Development Manager, Cleantech, Denmark Stephan Skare Nielsen is Business Development Manager in Copenhagen Capacity’s cleantech unit (CopCap) and is dedicated to cluster development and to attracting foreign direct investments. He is responsible for tailoring CopCap’s services to foreign companies within cleantech industries for example setting up regional activities and finding partners for business development and for R&D and market purposes. He is responsible for CopCap’s involvement in the Europe INNOVA project EcoCluP and, as part of the cleantech unit, is also involved in the Copenhagen Cleantech Cluster initiative. Stephan holds a Master of Science in Innovation and Business Development and a Bachelor of Science in International Business from Copenhagen Business School. He studied as an undergraduate at the University of Southern California and at Simon Fraser University in Vancouver at MBA level. Prior to joining CopCap, Stephan worked as a Mega Responsible at Future Navigator, which is a Danish innovation consultancy with strong competences in futurism, strategy development and new product development.

Paul Nightingale Deputy Director of SPRU, the Science Policy Research Unit, University of Sussex, UK Paul Nightingale is the Deputy Director of SPRU, the Science Policy Research Unit at the University of Sussex, UK, where he leads a number of research groups working on innovation policy, financial innovation and bio-pharmaceuticals. He is visiting Professor of Corporate Strategy at Cass Business School in City University, London. He is UK editor of ‘Industrial and Corporate Change’ and previously he edited ‘Research Policy’ - two of the leading academic innovation journals. His current research includes projects on innovative finance, venture capital policy, high-impact ‘gazelle’ firms, post-cluster regional development and arms control. He is a trustee of an international conflict resolution and development charity, sits on the ESRC Evaluation Committee and has recently given expert testimony to the House of Lords’ Science and Technology Select Committee.

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 13


Hans Müller Pedersen Deputy Director General, DASTI, Denmark Hans Müller Pedersen has been Deputy Director General at the Ministry of Science, Technology and Innovation since 2003. He has overall responsibility for the ministry’s policy activities in the field of research and innovation. Prior to taking up his current position, Hans was Head of the Administrative Department in the Ministry and had a long career in the National Agency for Industry and Trade. His special appointments include, amongst others: Member of the National Danish Committee on Innovation Policy; Member of National Danish Committee on Venture Capital; and Member of the Board of Directors for NORDFORSK. Hans has a Masters Degree in Sociology from the University of Copenhagen.

Marcelino Pera Project manager, SM Autolib’, France Marcelino Pera is a Project Manager at SM Autolib’ the Organization set up to implement and run the Paris City public car sharing Project. Before joining the Autolib’ Project in February 2010, Marcelino Pera spent 19 years at National Semiconductor a pioneer of the micro electronics industry until 1999 where he took over various Management positions as WW Strategic Account Manager, South Europe Regional Manager or Automotive Europe Business Unit Co-Manager. In 2000 he co-founded Management & Consulting a SME focused in Project and Human Capital Management, a €7M business. Born in the Algarve(Portugal) but educated in France, Marcelino Pera has a Master in electronics and is graduated from the ESSEC Business School a top Management School in France.

Thorsten Posselt Director, Fraunhofer Center for Central and Eastern Europe, Germany Professor Thorsten Posselt has a PhD in Economics and Management and is the Director of the Fraunhofer Center for Central and Eastern Europe (MOEZ). He currently holds the Chair of Innovation Management and Innovation Economics in the Faculty of Business and Economics at the University of Leipzig, as well as the Chair of Service Management at the University of Wuppertal. He has acted as a consultant to various companies and is active in executive teaching. He has evaluated research programmes and numerous research projects. Thorsten previously worked as Professor for Business Administration with a focus on service management at the University of Leipzig. He worked as a guest researcher at the University of California, Berkeley and the University of California, Davis. He was trained in economics and management at the University of Frankfurt and at Stanford University. His current research interests are in the fields of innovation management and innovation economics, service management and related topics in the area of political decision making. Thorsten has published many articles in academic journals, including the Journal of Service Research, the Journal of Retailing, the Journal of Interactive Marketing and Marketing Letters, as well as in the leading German business journals.

Page 14 | Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 |


Roger Proctor Chair, South West of England Design Forum, UK Roger Proctor is the Chair of the South West Design Forum. The Forum aims to maximise the economic opportunities for the South West of England by promoting the vital role of design and innovation in business. It has grown to become the umbrella body for design in the region, with approximately 2000 members. As part of its work in delivering services to its members, it has developed several strategic projects to expand the design industry and its capabilities, all of which are closely linked to the government’s and the region’s strategic objectives and the design industry’s needs. As such it is the voice of the design industry in the South West of England. Having left university, Roger established Proctor & Stevenson in 1979. He is also Managing Director of Proctor & Stevenson International and Intimis, an award winning direct marketing technology company. Proctor & Stevenson’s clients include brands such as: Panasonic; AXA; Eurogeographics; Kcom; BMW Financial Services; the Open University; and South West of England Regional Development Agency. Roger advises universities and he was recently awarded an Honorary Degree by the University of the West of England for his work in developing and promoting the design industry in the South West of England.

Mette Koefoed Quinn Policy Officer, Support for Innovation Unit, Directorate General for Enterprise and Industry, European Commission Mette is working in the Support for Innovation Unit of the Innovation Policy Directorate of the Directorate General for Enterprise and Industry of the European Commission where she has a number of years experience as policy officer. She is currently responsible for the team dealing with services innovation within the unit. This includes in particular strategic policy development and new initiatives on creative industries and space enabled services. She is the coordinator of the European Knowledge Intensive Service Innovation Platform under the Europe INNOVA initiative and responsible for the EPISIS project on transnational policy development activities in the field of service innovation under the PRO INNO Europe initiative. She has also worked on broader innovation policy development and with innovation policy benchmarking as project officer for the INNO-Policy TrendChart and the INNO-Views expert workshop series. She developed the first phase of the PRO INNO Europe initiative, which is the implementation of the Open Method of Coordination in the field of innovation as well as coordinated the FP6 Research and Innovation workprogramme. Previously, Mette worked for the Danish Ministry for Foreign Affairs and spent also some years at the Danish Permanent Representation to NATO. She has a background in economics and interests in swimming and travel.

Anssi Rantasalo CEO, Kemppi Ltd, Finland Anssi Rantasalo has an M.Sc. in Economics and eMBA. He is the CEO of Kemppi, a company specialising in the development, manufacture and commercialisation of electric arc welding systems and solutions worldwide. The company’s sales revenues in 2008 were about €145 million and it employs 550 people in 14 different countries. Anssi has wide-ranging international experience, including several years in CEO positions in the French and German subsidiaries of KEMPPI, as well as having studied in the U.S., Canada and Germany. He is also the President of the European Welding Association (EWA). Anssi is a Member of the Board of a major malt, enzyme and ingredient producer and a Member of the Advisory Board of a major Scandinavian Banking Corporation. He is an active contributor to the business development activity within the technology industry cluster in Finland.

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 15


Anna-Maija Rautiainen EPISIS Coordinator, TEKES Finnish Funding Agency for Technology and Innovation, Finland Ms. Anna-Maija Rautiainen has worked as a Senior Technology Adviser in Tekes since May 2004. Her duties include impact analysis, innovation policy related issues, innovation research and financing of young innovative growth companies in the service field. She has also attended the work of the European Union Innovation Policy Expert Group as a national representative of Finland. Prior to Tekes, Anna-Maija worked for the Finnish Ministry of Trade and Industry for six years. During the Ministry assignment her responsibilities were focusing on the development of innovation policy, venture capital issues related to start-ups and gazelles, as well as incubation and seed financing and activating the ICT cluster development. She is also familiar with the business ecosystem of new innovative companies. In Tekes Anna-Maija has been the Project Deputy Coordinator of the IPPS project, the Finnish delegate in the former Innovation Policy Advisory Board (and in the former Senior Officials Group) of the DG Enterprise and in the Research and Innovation programme committee of the R&D Framework Programme. Her strong international experience will be utilized for the next three years in the EPISIS project, the newly started INNO-Net for European policies and instruments to support innovation in services, in which she is the Project Coordinator. Anna-Maija holds a Master Degree both in International Politics (University of Helsinki) and in Information Systems Science (Helsinki School of Economics).

Roger Repplinger Journalist, Non-fiction-author, Lecturer, Germany Dr. Roger Repplinger holds a Master of Arts and a PhD, in Sociology. He was a free lance journalist, working for newspapers and magazines, from 1982 until 1999, he worked for „Eurosport“ during the Olympic Games of Barcelona in 1992 and produced a contribution for German Television (ARD) in 1996: “Wunder der Erde”, about a cave in Romania. In 1999 he became Editor of the „WeinGourmet“, a food and beverage-magazine in Hamburg. Since 2002 he works again as free lance journalist and author. In 2005, in the publishing company “Bombus” (Munich), emerges „Die Söhne Sachnins“ about the only Palestinian football-club in Israels first football-league. Three years later emerges, published by Piper (Munich), the book „Leg Dich, Zigeuner“, a documentary about the boxer Johann Trollmann, who was a concentration camp detainee, and the football-player and SS-man Otto Harder, both were at the time in the concentration-camp of Neuengamme near Hamburg. In summer 2008 Repplinger started teaching as a lecturer for the “Macromedia College for Media and Communication”, Hamburg, in the area of studies: media research, ethics of media, fundamentals of journalism, advanced training of journalism. Since 2008 he is a Lecturer for Eberhard-Karls-University Tuebingen, Institute for the Sciences of Sport.

Hans Rijckenberg Managing Director, Sapience ‘00 B.V., NL Hans Rijckenberg has an engineering degree in Urban and Regional Planning from the Delft University of Technology. He worked at the Transfer Point of this university in 1988 and was appointed Liaison Officer at the Contract Bureau from 1989 until 1992. Subsequently, at the Faculty of Technology, Policy and Management, he conducted worldwide scientific research in innovation policy. In 1999 Hans became Managing Director of the European subsidiary of a NASA spin-off company which provides knowledge management systems for, amongst others, NASA’s Commercial Technology Programme. Since 2002 he has been working for a consultancy firm active in knowledge transfer services, innovation policy evaluation, entrepreneurship culture and regional economic development. Between August 2007 and November 2008, he was Secretary General of ProTon Europe. In March 2010 he was appointed as a Member of the Expert Panel on Services Innovation in the European Union. With over twenty years of experience in government, business and academia, Hans is a recognised international expert. The European Commission has invited him to be involved in numerous projects and assignments. He is author and co-author of several publications, presented at international conferences and has chaired various events.

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Andrea Romagnoli Project Manager, FILAS (Financial Development Agency of Lazio Region), Italy Born in 1974, Andrea Romagnoli graduated from the Faculty of Economics of the University of Rome ‘La Sapienza.’ His research thesis was on ‘The Use of EU Structural Funds in the German new Länder and evaluation of the macroeconomic impact through an econometric model.’ Andrea worked for the Italian Minister of Foreign Affairs within the Economic Unit for the Internationalisation of the Italian Mezzogiorno. Since 2004, he has worked for Filas (Financial Development Agency of Lazio Region) as a Project Manager in different areas. He is now directly involved in the KIS-IP project ‘ImMediaTe,’ overseeing the digital media cluster of the Lazio Region.

Jørgen Rosted Development Director, FORA (Danish Agency for Enterprise and Construction), Denmark Jørgen Rosted is a Director of FORA, an independent research unit within the ambit of the Danish Ministry for Economic and Business Affairs. He has been one of the most influential policy advisors in Denmark over the last two decades. He has served as a Permanent Secretary in the Danish Ministry of Business Affairs and has held a number of leadership positions in the Danish Ministry of Finance. Jørgen has most recently spearheaded FORA’s research in the areas of user-driven innovation and the mapping of regional and national clusters.

Gianfranco Ruta Coordinator of the EEN services and Retail Sector Group, Confcommercio, Italy

Foto: Henrik Sørensen

Gianfranco Ruta is Italian and graduated from Rome University with a degree in Economics in 1980 with a specialisation in ICT and econometrics. As a Researcher at the Censis Foundation, between 1980-1984, he carried out studies on: industrial clusters; advanced services and SME development; the impact of ICT technologies on product design/manufacturing operations and job skills; and non-tariff barriers and technical regulations (GATT Agreement). He worked for CERVED/InfoCamere, between1984-1996, on the development of new information services for the Italian Chambers of Commerce including company registration systems, financial and balance-sheets data bases, credit scoring, information and services for international trade. In 1996, he joined Confcommercio, the largest Italian business association for retail, wholesale, tourism and services where he is currently the Director of the Development Policies Department. Gianfranco has evaluated several EC Programmes and he is the EEN Services and Retail Sector Group Coordinator.

Charlotte Sahl-Madsen Minister for Science, Technology and Innovation, Denmark

Charlotte Sahl-Madsen, the Danish Minister for Science, Technology and Science, has great experience within the field of innovation. Prior to becoming minister in February 2010, her business career included being the President of Universe Foundation and Chairperson at Danfoss Universe in 2009 and the Head of LEGO VisionLab in 2002. Examples of her former positions include working in MINDLAB, the Innovation Unit of the Ministry of Economic and Business Affairs between 2007 and 2010 and serving as a Member of the Group of Experts on Creative Industries in 2008.

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Robert Sanders Head of International Projects, EBN, Belgium Robert Sanders is British and graduated from Leicester University in 1988 with a degree in French, Information Technology and Economics. He worked for Pechiney UK Ltd before moving to different sales and marketing roles for a variety of international companies in the food retail sector including Glon SA and WT Foods Ltd, where he concentrated on the fields of exports and business development. In 2000, Robert set up his own consultancy business in Toulouse to work on international marketing and project management assignments for a number of public and private clients. He joined EBN (The European Business and Innovation Centre Network) full time in March 2006 as Head of International Projects. Robert now manages all aspects of the EBN project portfolio, from bid proposal writing to delivery of final outputs. The projects are mainly SME-focused, in areas such as innovation, entrepreneurship, access to finance and business incubation. This portfolio currently consists of 14 projects, including the coordination role for EC and World Bank funded projects. Robert develops strategic partnerships with global organisations to enhance EBN membership. He also has a lobbying role with EU institutions and other organisations, including submitting policy recommendations reflecting the interests of the EBN network.

António Bob Santos Deputy Coordinator for the Technological Plan, Portugal António Bob Santos holds a degree in Economics, specialising in the Economics of Innovation, and a Masters Degree in Work Sciences, from the Instituto Superior de Ciências do Trabalho e da Empresa – ISCTE. António has worked in the innovation area since 2001: PROINOV programme - Integrated Programme for Innovation; UMIC - Agency for Knowledge Society (2002-2005); Advisor to the Cabinet of the National Coordinator of the Lisbon Strategy and the Technological Plan (2005-2009). He is currently Deputy to the Secretary of State for Energy and Innovation. António is the co-author of ‘Para uma Política de Inovação em Portugal’ (Coord. M.J. Rodrigues, Publ. Dom Quixote, 2003) and ‘Treading the Path to the Knowledge Society – Patterns of ICT Diffusion in Portugal’ (UMIC, Presidency of the Council of Ministers, 2003). He has written several articles about innovation, the knowledge society and qualifications.

Wilbert Schaap Programme Coordinator Services Innovation, Ministry of Economic Affairs - NL Agency, The Netherlands Wilbert Schaap has a masters degree in public administration (Leyden university) with a specialisation in IT. Wilbert is programme coordinator on services innovation at the Ministry of Economic Affairs - NL Agency in the Netherlands. NL Agency supports the implementation of government policy pertaining to innovation, sustainability and international business and cooperation. Currently he is involved in two major innovation programmes on services: one deals with the financial and creative sector, the other deals with the pensions sector (retirement management). Wilbert held various positions within the Dutch Ministry of Economic Affairs in the field of international technology programmes like the Eureka programmes ITEA (embedded systems), HDTV and DAB. He also was involved in several OECD studies, trade missions, EC Directives on the liberalisation of the European telecom and cable sector, the auction processes for FM radio and UMTS frequencies, GigaPort/SURFnet and in a major programme to promote the application of IT in Dutch SME’s.

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Matt Smith Director of Strategy, The Viral Factory, UK Matt Smith is the Co-Founder and Director of Strategy at The Viral Factory, based in London. After spending eight years working in New Media, agency and client-side, he founded TVF, together with Ed Robinson, in 2001 specifically to create viral advertising. Since then TVF has created over 160 campaigns and won numerous awards. TVF works hard to keep at the cutting edge of web communications and is constantly evolving the concept of viral marketing on behalf of its clients, who include: Samsung; Diesel; Activision; Skype; Paramount; and Shell.

Metka Stare Senior Research Fellow, Faculty of Social Sciences, Ljubljana, Slovenia Metka Stare is a Senior Research Fellow at the Faculty of Social Sciences in Ljubljana, Slovenia. Her major areas of research interest include knowledge intensive services development in transition economies, innovation in services and innovation policy, ICT and services firms’ productivity, international services transactions (trade, FDI). Her current research is related to FP7 project ServPPIN (2008-2011) which focuses on the role of public and private services in growth and welfare and the particular role of public-private innovation networks in knowledge intensive services. At present, Metka is the President of the European Association for REsearch on SERvices (RESER), which is a network of research groups and individuals active in different areas of services research and policy formulation, mainly located in European countries. She served as the adviser to OECD, WTO, UNECE, ITC and was a member of the EC Forum on Busines -Related Services. She holds a part-time job as a Senior Adviser to the Director of the Institute for Macroeconomic Analysis and Development, Ljubljana. Metka is a Member of EPISIS European Service Innovation Think Tank, representing the Slovenian Technology Agency.

William Stevens KIS PLATFORM, CEO & Founder, Europe Unlimited, Belgium A Belgian national, William Stevens graduated from EAP-European School of Management with a Diplome de Grande Ecole de Gestion - Diplom Kaufmann in 1989. He had previously attended the Catholic University of Brussels, where he graduated in Economics. He embarked on his professional career at the European Venture Capital Association (EVCA) and was appointed Secretary-General of EVCA at the age of 25. Managing an annual budget of €2M, he launched several ambitious initiatives, one of which led to the creation of EASDAQ, which became Nasdaq Europe, whilst increasing revenues, profits and membership significantly. William founded Europe Unlimited in 1998, as a much-needed European hub for fast-growing entrepreneurs who wanted to raise their profiles with venture capital investors. Today, Europe Unlimited has achieved this difficult mission and is a profitable company with revenues of €3M. It organises 15 international venture and technology partnering forums annually involving over 1,000 presenters. These forums attract a huge network of venture capital investors, corporate partners, university tech transfer groups, innovation policy makers and deal makers.

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Miina Suutari Chief Technology Adviser, TEKES Finnish Funding Agency for Technology and Innovation, Finland Dr. Minna Suutari works as Chief Technology Adviser in Tekes, the Finnish Funding Agency for Technology and Innovation. Minna works in the Tekes’ Service Innovation Unit and performs as a Programme Manager of a “Serve – Pioneers of Service Business” -programme. Before Tekes, Minna worked for almost three years as senior adviser at the Confederation of Finnish Industries (EK). Her major responsibility was a foresight project that focused upon examining the future competencies and qualification needs in service branch. Earlier in her career Minna has worked as researcher in various projects at the University of Joensuu, in the Finnish Youth Research Society and in Akava. She holds a doctorate in Social Sciences from the University of Joensuu in Finland. In her thesis she has studied social networks of young people who live at the margins of society.

Tiina Tanninen-Ahonen Director, Service Innovation, TEKES Finnish Funding Agency for Technology and Innovation, Finland Tiina Tanninen-Ahonen is the Director of Service Innovation Unit in Tekes. Her main areas of responsibility are academic services research and services related innovation policies. She is the main architect of Tekes’ strategies in service business and service innovation. Tekes was responsible for the coordination of the Innovation Policy Project in Services (IPPS) in 2006 which was funded by DG Enterprise. The key objective was to promote services related innovation policy and programme development among nine Member States. Tiina was a member of the CREST Working Group on R&D in Services, funded by DG Research in 2007. Tekes is a coordinator of the EPISIS project which is the EU funded INNO-Net. The project aims to support services innovation policy at strategic and operational levels. The duration of the project is three years from, 2009 to 2012, and the overall budget is 3 million €. Tiina is also an Executive Director of the Tekes Serve Pioneers of Service Business programme, which has a total budget of 224 million €.

Dr. Klaus Teichmann Managing Director, i.con. innovation GmbH, Germany Klaus Teichmann has been a Managing Partner of i.con. innovation GmbH since 1996. He develops consultancy activities focusing on the business development of technology-based innovative companies, innovation strategies in the field of open innovation and the implementation of innovation networks. He advises start-ups and SMEs on innovation management issues such as setting up, financing and managing innovation projects. Klaus has a Diploma in Physics, a PhD in Natural Science and Diploma in Economics from University of Hagen.

Petra Thunegard Gråberg Senior Administrative Officer, Ministry of Enterprise, Energy and Communications, Sweden Petra Thunegard Gråberg works for the Swedish Ministry of Enterprise, Energy and Communications, in the Division for Entrepreneurship. Her area of expertise is services innovations within SMEs. She is a member of the European Services Innovation Think Tank which was established in September 2008 by EPISIS within the framework of the ProINNO Europe initiative. The main objective of the EPISIS project is to facilitate transnational cooperation between policy-makers and innovation agencies in the field of services innovation through parallel policy, strategic and operational level activities. Petra also works with innovation policies within the context of OECD and on a Nordic level, especially in relation to creative industries. She has a background as an analyst and a journalist and has graduated in economics, as well as in the arts.

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Tom Togsverd Member of Digital Europe Board & Director General, DI ITEK, EU/Denmark Tom Togsverd is Director General of DI ITEK, the Danish ICT and Electronics Federation within the Confederation of Danish Industries. He has a PhD in Mathematical Statistics and Management Science from the Danish Technical University. Tom worked in the Danish Ministry of Finance for 17 years in different positions such as expenditure policy, public enterprises, energy and ICT policy. Following this he worked for four years in TDC, which is the Danish national telecom operator. He has been a member of many Danish councils and committees and is now a member of the Executive Board of Digital Europe, the European ICT Association.

Mara Tumiati Project manager, Innovhub, Milan Chamber of Commerce, Italy Mara Tumiati is project manager at Innovhub, a Special Agency of the Milan Chamber of Commerce. She deals with information provision on the application of European legislation (directives, regulations, standards etc.), provision of information on communitarian policies, with particular attention to funding opportunities for enterprises, technical assistance to companies, providing partner search activities and technology transfer support to companies. Since 2002 she manages research projects implemented in the context of VI and VII Framework Programme of RTD and other EU, national, regional and local initiatives. She is also member of Sector Group Environment within the Enterprise Europe Network representing Milan Chamber of Commerce. Mara Tumiati holds a degree in Economic Policies in Public Administration and International Institutions as Bocconi University with a specific focus on European policies on public funding.

Hilde van der Meer Managing Director, Amsterdam In Business, the Netherlands Hilde van der Meer is Managing Director of amsterdam inbusiness, which is the official foreign investment agency of the Amsterdam Metropolitan Area. Together with her team, she is responsible for attracting new foreign direct investments into the region and for maintaining the already established international companies. To safeguard the international position of the Amsterdam region, amsterdam inbusiness is directly involved in all kinds of projects that improve the investment climate, including public/private partnerships with the services sector. Hilde has 15 years of experience in the field of international acquisition - three years for amsterdam inbusiness and 12 years for the Schiphol Area Development Corporation. Her goal is to add further substance to Amsterdam’s position as one of Europe’s most international regions.

Flore Vaucelle Consultant, Technopolis Group, Belgium Flore Vaucelle joined Technopolis in November 2008 as a consultant. Before joining Technopolis, Flore worked as a programme manager at the European Committee for Standardisation (CEN) focusing on innovation links between various EU-funded projects (FP7: Joint Technology initiatives European Technology Platforms) and standardisation activities. Prior to the role at CEN, she had worked for three years in a Brussels-based communications’ consultancy (Qwentes) as a project manager. She was notably in charge of framework contracts with DG Research, DG Education and Culture and DG Development. As quality manager, Flore was also in charge in preparing the company for ISO 9001 certification and then maintaining it once obtained. A graduate in European contemporary history (University Paris IV-Sorbonne, as well as an Erasmus year at University College London) and then in political and public communications in France and Europe (University Paris XII), her first professional activities included an internship at the European Commission, in the unit in charge of the Eurobarometer opinion surveys.

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 21


Dr. James R. Wilson Senior Researcher, Orkestra - Basque Institute of Competitiveness and University of Deusto, Spain James Wilson is a Senior Researcher at Orkestra-Basque Institute of Competitiveness and a Lecturer at the Faculty of Economics and Business Administration of the University of Deusto. James has a PhD in commerce from the University of Birmingham in the UK, a MSocSci in Economics from the University of Cape Town, South Africa and a BSc in Economics from the University of Warwick, in the UK. James’s primary research interests are in policy-relevant analysis of regional competitiveness and socio-economic development processes, including issues related to governance, networks/clusters and the benchmarking of progress. He has published papers on conceptual issues and the applied analysis of these issues in a wide range of international peer-reviewed journals and academic books, and has participated in various international research projects. James is currently leading the contribution of Orkestra to the second phase of development of the European Cluster Observatory.

Ursula Zahn-Elliott Federal Ministry of Education and Research, Germany Ursula Zahn-Elliott, graduate economist, since 1979 active in the German Federal Ministry of Education and Research in different fields of higher education policy, vocational training and qualification, and research policy. She is currently the head of the division ‘Innovative Workplace Development and Services’ at the German Federal Ministry of Education and Research. In this position, she is responsible for several R&D programs including the program “Innovation with Services”

Zita Zombori Managing Director, Hungarian Pole Program Office, Hungary Since January 1, 2008 Dr Zita Zombori heads the Hungarian Pole Program Office in Budapest, which is the main coordination body of the Pole Program. Dr Zombori is a member of the TACTICS Reflection Group, which is a new INNO-Net project. Before joining the Pole Program Office Dr Zombori held various positions in the Ministry of Local Government and Regional Development, the National Development Agency and at an intermediary body for Structural Funds resources. Her duties included drafting the conditions for implementing the JEREMIE initiative in Hungary and participation in the elaboration of the New Hungary Development Plan (NSRF of Hungary, 2007-2013) among others. Dr Zombori has an established track-record of 15 years at the Hungarian Privatization and State Holding Company and at its predecessors. Her main projects included privatization and stock and bond issue processes of major Hungarian companies in the oil and gas, telecommunication, logistics and pharmaceutical sector among others. Dr Zombori has been holding Supervisory Board and Board of Directors appointments in 10 state-owned companies. Dr Zombori has an MSc degree at the Faculty of Politics and Law from the Eötvös Loránd University (ELTE) in Budapest and a PhD degree in corporate law from the ELTE Institute of Postgraduate Legal Studies in Budapest.

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Danish Technological Institute Enterprise Estonia Medicon Valley Alliance Danish Technological Institute Copenhagen Business School Creative and Innovation Business Incubation Center Creative and Innovation Business Incubation Center Ministère de l’Economie, de l’Industrie et de l’Emploi

Team Manager

Denmark Estonia Denmark Denmark Denmark Romania Romania France

A Ms. Mette Abrahamsen Ms. Jana Abrossimova Ms. Charlotte Ahlgren Mrs. Line Ankerstjerne Kruuse Mr. Jan Annerstedt Mrs. Lidia Avadanei Mr. Vasile Avadanei Mr. Florian Aymonin-Roux

Executive Vice President Project Secretary Professor Technical Manager General Manager Responsible for Legal, Accounting and Consulting Services

B Ms. Lisbeth Bahl Poulsen Mr. Hasan Bakhshi Mrs. Giuliana Battisti

European Commission NESTA University of Nottingham

Mr. Thierry Baujard Mr. Zoltan Bendo Ms. Pia Besenbacher Mrs. Tanja Bisgaard Mrs. Karen Böhme Mr. Simon Bolton Mr. Erik Borälv Mrs. Anette Broloes Mr. Keith Brook Mr. Sven Brunsmann Ms. Sabine Brunswicker Mr. Reinhard Büscher Mrs. Salvatrice Bufalino Mr. Ben Butters

Media Deals Hungarian Pole Program Office DASTI Novitas Project Management Jülich Cranfield University VINNOVA Danish Technological Institute Department for business, innovation and skills, UK bavAIRia e.V. Fraunhofer IAO European Commission, DG Enterprise and Industry TAKE IT UP Expert Validation Platform EUROCHAMBRES

Head of Unit “Support for Innovation”

France Hungary Denmark Denmark Germany United Kingdom Sweden Denmark England Germany Germany Belgium

EU Affairs Director


Slovenian Technology Agency ERBI META Group Ministry of Science, Technology and Innovation Tourism Innovation Group PIEMONTE REGION Research, Innovation and Competitiveness Unit European Design Centre

Senior consultant European Project Officer Project Manager Head of department Project Director Head of Unit Project Manager

Slovenia United Kingdom Italy Denmark Scotland Italy The Netherlands

Director, Creative Industries Associate professor and reader in Industrial Economics and ESRC/EPSRC AIM fellow in Services Program manager Founder Senior project manager Director of the Centre for Competitive Creative Design Analyst Senior consultant Statistician Senior Project Manager

Belgium United Kingdom United Kingdom

C Mr. Tadej Cernivec Ms. Aline Charpentier Mrs. Francesca Chieruzzi Mr. Thomas Alslev Christensen Mrs. Sue Crossman Ms. Stefania Crotta Ms. Barbara Cruz

D Mrs. Marianne da Silva Mr. Charles Dannreuther Ms. Anne Marie Davidsen Ms. Chiara de Caro Ms. Sylvia de Jong Mr. Pim den Hertog Mr. Andrea di Anselmo Ms. Eva Diedrichs Mrs. Sandra Dijk Ms. Laura Dingwall Mr. Carlo Donzella Mrs. Asel Doranova

INNOVA Europe University of Leeds Copenhagen Business School European Confederation of Young Entrepreneurs Dietwee Amsterdam Centre for Service Innovation META Group A.T. Kearney Fraunhofer MOEZ Highlands & Islands Enterprise FILAS SPA Technopolis Group - Belgium

Research coordinator Vice-President Manager Research Fellow Senior Development Manager Consultant Researcher - consultant

Belgium United Kingdom Denmark Belgium The Netherlands The Netherlands Italy Germany Germany Scotland Italy Belgium

TAKE IT UP Expert Validation Platform CBS Confederation of Finnish Industries EK LOGOTECH S.A.

Ass. professor Senior Adviser, Innovations Project manager

Denmark Finland Greece

Student Coordination Manager

E Mrs. Irini Efthimiadou Mr. Jens kr. Elkjaer Mr. Aki Enkenberg Mr. Agis Evrigenis

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Danish Agency for Science Technology and Innovation Media Deals PT-DLR Germany eStrat sarl Dietwee design and communication Copenhagen Business School GTS- Advance Technology Group

Head of Section Project Director Project Manager / Research Managing Partner Creative Director

Denmark France Germany Luxembourg The Netherlands Denmark Denmark

F Mr. Jimmy Bruun Felthaus Ms. Frauke Feuer Mrs. Zrinka K. Fidermuc Maler Mr. Robbert Fisher Mr. Tirso Francés Ms. Louise Juul Fredbo-Nielsen Mr. Lars Fremerey

Chief consultant

G Mr. Franc Gider Mrs. Petra Graberg Mr. Lawrence Green Ms. Mathilde Grosjean Mr. Peter Grundner Ms. Wen Guo

TIA - Slovenian Technology Agency Ministry of Enterprise, Energy and Communications MMUBS Euro Top prove Unternehmensberatung GmbH Institute of Policy and Management, CAS

Director General Senior Administrative Officer Senior Research Fellow Communication assistant manager

Slovenia Sweden United Kingdom Belgium Austria China

Advansis Ltd. The Danish Enterprise and Construction Authority DELTA Danish Electronics, Light and Acoustics Aarhus Business School, University of Aarhus TAKE IT UP Expert Validation Platform Digital Public Ltd European Design Centre

Managing Director Head of Section CEO Scientific coordinator

Finland Denmark Denmark Denmark

Director Head of Innovation Projects

England The Netherlands

TAKE IT UP Expert Validation Platform Sant’Anna School of Advanced University and Post Laurem Studies Business Dynamix

Associate Professor of Management and Innovation Managing Director

Italy England

Manager Networked Enterprises Project Manager European Creative Industries / Start-up Support Senior Consultant Senior adviser

The Netherlands Germany

H Mr. Kimmo Halme Mr. Henrik Lynge Hansen Mr. Per Hartlev Ms. Adriënne Heijnen Mr. Gosse Hiemstra Mr. Johan Hogsander Mr. Niek Hokken

I Mr. Bernhard Iking Mr. Fabio Iraldo Mr. Peter Ives

J Mr. Wil Janssen Ms. Susanne Jehle

Novay MFG Baden-Württemberg

Mr. Jacob Rolf Jensen Mr. Oystein Jorgensen

Alexandra Instituttet A/S Norwegian Ministry of Trade and Industry

Denmark Norway

K Mrs. Peggy Kaloumenou Mr. Fred Kappetijn Ms. Pille-Liis Kello Mr. Hannu Kemppainen Mr. Philippe Kern Mrs. Lisbeth Kirk Mr. Kari Kobler Mrs. Pia Koch Mrs. Camilla Koelsen Mr. Matti Kokkala

LOGOTECH S.A. Foundation Service Innovation & ICT (SII) Enterprise Estonia Tekes – Finnish Funding Agency for Technology and Innovation KEA European Affairs Kobler & Partner Relevant Alexandra Institute Ldt. VTT Technical Research Centre of Finland

Mrs. Hanna Koskela Mr. Klaus Rovsing Kristiansen Mrs. Annet Krogsdam Jørgensen Mr. Martin Kruse Mrs. Anna Kucuk Mr. Jari Kuusisto Mr. Viktor Kyosev

Project manager Programme Director Director of enterprise capability division Executive Director Managing Director Editor-in-Chief

Greece The Netherlands Estonia Finland Belgium Belgium Switzerland Denmark Denmark Finland

Advansis Ltd. Danish Technological Institute (DTI) Danish Agency for Science Technology and Innovation

Owner Head of Research & Innovation, Business Understanding Vice President, Strategic Research, Services and the Built Environment Project Manager Chief Consultant Head of Section

Finland Denmark Denmark

Copenhagen Institute for Futures Studies Marshall Office of Lower Silesia in Poland European Touch Ltd EKO TECHNIKA LTD

Futurist expert of structural funds Director Entrepreneur

Denmark Poland Finland Bulgaria

PT-DLR Advansis Ltd. Danish Centre for Rural Research, University of Southern Denmark Science - Research and Innovation, University of Copenhagen META Group

Senior Expert Junior Consultant Associate Professor

Germany Finland Denmark Denmark Italy

L Mrs. Ivika Laev Mr. Henri Lahtinen Mr. Klaus Lindegaard Mrs. Gren Line Mr. Marco Liviantoni

Page 24 | Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 |





Mr. Lorenzo Lo Cascio Ms. Rebeca Lucas


Innovation policy expert Consultant

Italy Italy

M Mr. Malek Maalouf Mr. Timo Määttä Mrs. Edurne Magro Ms. Maria Augusta Mancini Mr. Angelos Manglis Mrs. Agnieszka Maślińska Ms. Orsola Mautone Mr. Allan Mayo Mr. Anders McIlquham-Schmidt Mr. Geleyn Meijer Ms. Alessia Melasecche Germini Mrs. Michela Michilli Ms. Katina Mladenova Ms. Tina Rud Mogensen Mr. David Moir Mr. Jonas Møller Mrs. Anna Moreno Mr. Tor Mühlbradt Mr. Lasse Musakka

Copenhagen Business School Motvia Oy Orkestra-Basque Institute of Competitiveness META Group Atlantis Consulting S.A. Marshal Office of Lower Silesia European Commission, DG Enterprise and Industry DEPT. for BUSINESS Aarhus School of Business IIP/Create META Group FILAS SPA Fondazzjoni Temi Zammit Danish Agency for Science, Technology and Innovation St John’s Innovation Centre Danish Construction Association TAKE IT UP Expert Validation Platform Innovation Norway REACHLaw Ltd

Projects Manager Chief Consultant

Denmark Finland Spain Italy Greece Poland Belgium United Kingdom Denmark The Netherlands Italy Italy Malta Denmark United Kingdom Denmark

Special Advisor CEO and Partner

Norway Finland

Director Business Development Manager - Cleantech Deputy Director

Denmark Denmark United Kingdom

Senior Project Manager chief consultant

Denmark Denmark

Ministry of Science, Technology and Innovation TAKE IT UP Expert Validation Platform

Special Adviser


Central Denmark Region Danish Agency for Science, Technology and Innovation PIEMONTE REGION Research, Innovation and Competitiveness Unit SM AUTOLIB INNOVA Europe Confindustria Servizi Innovativi e Tecnologici Fraunhofer Center for Central and Eastern Europe South West Design Forum

Project Manager Deputy Director General EU Project Assistant Project Manager Project Manager Chairman Director Chairman

Denmark Denmark Italy France Belgium Italy Germany United Kingdom

Institute of Policy and Management, Chinese Academy Of Sciences AMUIK VENTURES European Commission, DG Enterprise and Industry

Director Policy Officer

China Ghana Belgium

Head of Unit

President & Managing Director Specialist Head, Services Policy Unit Asst. Professor Director Head of Unit Project Manager

N Mr. Eurico Neves Mr. Ragnar Heldt Nielsen Mr. Stephan Skare Nielsen Mr. Paul Nightingale Mrs. Jette Nøhr Mr. Peter Nordström Mrs. Emilie Normann

TAKE IT UP Expert Validation Platform GTS - Advanced Technology Group Copenhagen Capacity SPRU TAKE IT UP Expert Validation Platform Medicon Valley Alliance Danish technological Institute

O Mr. Kresten Olesen Mr. Gordon Ollivere

P Mr. Finn Pedersen Mr. Hans Müller Pedersen Ms. Elisa Peinetti Mr. Marcelino Pera Ms. Silvia Pietropaolo Mr. Luigi Perissich Mr. Thorsten Posselt Mr. Roger Proctor

Q Ms. Wan Qu Mr. Alex Quaye Ms. Mette Quinn

R Mrs. Vanja Rangus Mr. Anssi Rantasalo Mr. Jesper Rasch Ms. Anna-Maija Rautiainen Ms. Jinluan Ren Dr. Roger Repplinger Mr. Harro Riedstra Mr. Hans Rijckenberg Mr. Andrea Romagnoli Mr. Jørgen Rosted Mr. Gianfranco Ruta

Creativity for Innovation - c4i Kemppi Oy Ltd. Danish Agency for Science, Technology and Innovation Tekes – Finnish Funding Agency for Technology and Innovation Media Management School Communication University of China Journalist, Non-fiction-author, Lecturer European Water Partnership Sapience ‘00 FILAS SPA FORA - Danish Agency for Enterprise and Construction Confcommercio

Manager CEO Head of section Senior Technology Adviser

Coordinator INNOWATER Managing Director Project manager Director Coordinator of the EEN services and retail sector group, Confcommercio

Slovenia Finland Denmark Finland China Germany Belgium The Netherlands Italy Denmark Italy

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 25





Head of International Projects Deputy-Coordinator of the Technological Plan; Advisor to the Secretary of State of Energy and Innovation EU programme manager Programme Coordinator Service Innovation Chefkonsulent European Project Manager Centre Manager

Belgium Portugal

S Mr. Josè Luis Sanchez Lopez Mr. Robert Sanders Mr. António Bob Santos

TAKE IT UP Expert Validation Platform EBN Ministry of Economy and Development

Ms. Gohar Sargsyan Mr. Wilbert Schaap Mr. Thomas Schou Mrs. Jackie Seddon Mrs. Hanne Shapiro Mr. Stein Smeets Mr. Matt Smith Mr. Bartosz Sokol Ms. Teresa Soop Mr. Lars Visbech Sorensen Mr. Luca Sorgiacomo Mr. Janis Stabulnieks Ms. Metka Stare Mr. William Stevens Mr. George Strogylopoulos Mr. Vaclav Suchy Mrs. Minna Suutari Mr. José Syne

IIP CREATE Ministry of Economic Affairs NL Agency - NL Innovation Biopeople Innovation Network Envirolink Danish Technological Institute Dialogic / IIPCreate The Viral Factory TAKE IT UP Expert Validation Platform Stockholm Science City TAKE IT UP Expert Validation Platform Alintec Scarl TAKE IT UP Expert Validation Platform Faculty of Social Sciences, University of Ljubljana Europe Unlimited SA LOGOTECH SA Technology Centre ASCR Tekes – Finnish Funding Agency for Technology and Innovation TII

Co-Founder and Head of Strategy

The Netherlands The Netherlands Denmark UK Denmark The Netherlands United Kingdom

Analysis and Development Director

Sweden Italy

Senior researcher Managing Director Chairman Senior Manager Chief Technology Adviser European Projects Manager

Slovenia Belgium Greece Czech Republic Finland Luxembourg

T Mrs. Tiina Tanninen-Ahonen Mr. Klaus Teichmann Ms. Judith Terstriep Mrs. Elinor Bæk Thomsen Mr. Tom Togsverd Mr. Augusto Trenta Mrs. Marjeta Trobec Ms. Mara Tumiati

Tekes – Finnish Funding Agency for Technology and Innovation i.con. innovation GmbH Institute for Work and Technology Central Region Denmark, Regional Development DI ITEK META Group TAKE IT UP Expert Validation Platform Milan Chamber of Commerce

Director Managing Director Researcher Head of Department Director General Project Management Team

Finland Germany Germany Denmark Denmark Italy

Project Manager


Baltic Innovation Agency

Development Director


Exser Amsterdam Centre for Service Innovation - University of Amsterdam essenscia amsterdam inbusiness LOGOTECH S.A. Technopolis Group EuroTop TAKE IT UP Expert Validation Platform

Program Director Director Sr. advisor science, technology & innovation Managing Director Project manager Consultant CEO

The Netherlands The Netherlands Belgium The Netherlands Greece Belgium Belgium

Chemistry Innovation Ltd Orkestra - Basque Institute of Competitiveness, University of Deusto Ministry of Science, technology and Innovation - Danish Agency for Science,Technolgy and Innovation ZENIT GmbH

Innovation Manager Senior Researcher Head of Section

United Kingdom Spain Denmark

Managing Director


Fondazzjoni Temi Zammit

Secretary General


Federal Ministry of Education and Research Germany Hungarian Pole Program Office

Head of division Managing director

Germany Hungary

U Ms. Kadri Uus

V Mrs. Elisabeth van de Kar Mr. Wietze Van der Aa Mr. Carl Van der Auwera Mrs. Hilde van der Meer Ms. Marianna Vari Ms. Flore Vaucelle Mr. Jacques Viseur Mr. Gabriel Vladut

W Mr. Howard Whitby Mr. James R. Wilson Mr. Jan P. Windmüller Mr. Peter Wolfmeyer

X Mr. Jesmond Xuereb

Z Mrs. Ursula Zahn-Elliott Dr. Zita Zombori

Page 26 | Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 |

CONTACTS Europe INNOVA Communications Marianna Vari Logotech S.A. Tel: +30 210 6777 805 Fax: +30 210 6777 231

EPISIS INNO-Net Annet Krogsdam Jørgensen Danish Agency for Science Technology and Innovation Head of section Tel: +45 3544 6200 Fax: +45 3544 6201

Services Innovation as a Catalyst for the Europe 2020 Strategy | 14-16 June 2010 | | Page 27

Joint event of the EPISIS INNO-Net and the Europe INNOVA Annual Partnering Event


Additional Information as a Catalyst for the Europe 2020 Strategy Copenhagen, Denmark | 14-16 June 2010 |