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Etech Insights “We don’t just check boxes, we listen"

Etech Insights

Onshore | Nearshore | Offshore Gain Actionable Insights with Communication Intelligence Etech Insights is a complete suite of quality monitoring services for call centers that includes Artificial Intelligence and Machine Learning. Etech Insights precisely measures customer satisfaction at each touch point, delivering actionable insights to improve customer experience, best-in-class technology and highly trained personnel are dedicated to your business needs.

QA Professionals Quality management experts who specialize in analytically listening and reviewing customer interactions.

Etech Insights

Quality Analytics Software Etech’s proprietary Quality Analytics platform, QEval, captures specific quality control metrics for voice, chat and email interactions, and provides actionable data and intelligent reporting.

Communications Intelligence An incredibly smart platform, powered by Tethr, records, transcribes and analyzes the phone conversations to surface business and market intelligence insights.

Drive success in your contact center with analytics to understand voice of customer

Etech Insights helps you to focus on:

Business Outcomes

Market Intelligence

Company Processes

Etech Global Services, LLC. 1903 Berry Drive, Nacogdoches, TX 75964 www.etechgs.com | info@etechgs.com | 936 371 2640

Training Need Identification


Get Critical Insight Into Customer Interactions Enhance Customer Experience Increase Sales Results and Market Share

Etech Insights

Onshore | Nearshore | Offshore

Etech Insights Benefits: Enhanced Customer Acquisition & Retention True intelligence on sales conversion and call volume reductions Manage customer complaints Insights for improvement Training need analysis Maximize Customer Experience Real-time insights into customer effort VOC analysis

Customer interaction analytics and performance dashboard

Customer sentiment analysis Customer satisfaction drivers Leverage Business & Market Intelligence Insights for strategic decision Search, export, share with CRM & BI Contain Costs & Target Resources Understanding maximum efficiency touch points Increased usage of lower-cost channels Risk mitigation for corporate adherence Performance correlation

Secured transcription with automated call redaction

Next Generation Features Secure Cloud Hosted Platform

Fully Customizable Solutions

Data Aggregation and Trending

Redactor, Analytics and Customer Effort Drivers

Speech Analytics

Quick-Reference Integrated Documents

Highly Accurate Speaker Separated Transcription

Unlimited Behavior Measurement

Etech Global Services, LLC. 1903 Berry Drive, Nacogdoches, TX 75964 www.etechgs.com | info@etechgs.com | 936 371 2640

Call Center Monitoring | Customer Experience Analytics | Etech Global Services  

In today’s evolving contact center industry, the ability to effectively analyze and act upon the customer sentiment and experience is critic...

Call Center Monitoring | Customer Experience Analytics | Etech Global Services  

In today’s evolving contact center industry, the ability to effectively analyze and act upon the customer sentiment and experience is critic...

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