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East Stroudsburg University

2010-2011

Student Activity Association, Inc.

Annual Report


Page 2

Major Accomplishments

ESU Student Activity Association, Inc.

Dear Reader,

It gives me great pleasure to provide you with a copy of the Student Activity Association 2010-2011 annual report. This past year was one of historic change for the association as we comprehensively revised the corporate governance structure to reinforce our status as an independent affiliate of the university and, while corporate practices have necessarily changed as a result, our mission has not. We continue to engage in activities that advance the educational and service objectives of East Stroudsburg University as reflected in the enclosed mission statements (Appendix). Our programs and services involve students in a broad range of extra/co-curricular opportunities that encourage active participation, promote learning and enrich the collegiate experience.

Fredric Moses, Executive Director

2010–2011

The student representatives played an important role in conducting the actual student vote that resulted in passage by a significant margin. Quote above taken from Student Referendum

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This report outlines the contributions of all the SAA departments including the University Center and Student Activities, Mattioli Recreation Center, Campus Card Services, University Store, and the Business Services unit. It also includes Stony Acres, a separate entity, but for which SAA provides general management. The most noteworthy accomplishments, challenges, and goals of those departments have been merged to present a concise summary that I believe captures the salient issues, concerns, and factors affecting our operations. While many of the activities and initiatives now underway are part of long-term projects, I think you will agree after reading the report that we had a very productive year in our efforts to serve ESU students and I invite you to visit the departments’ web sites to view their respective reports in their entirety. I also want to take this opportunity to thank the dedicated SAA employees who work persistently throughout the year to ensure all members of the university community, particularly students, are provided with the most effective programs and services possible. I am proud to work with such a great team. I also want to express my appreciation to the members of the Board of Directors for their leadership and guidance during this crucial period in our development, and my heartfelt gratitude to Dr. Doreen Tobin for her perspective, support, and wisdom.

Sincerely, Fredric Moses Executive Director

Major Accomplishments Governance – In direct response to PASSHE concerns about legal liability and compliance with the State’s Adverse Interest law, SAA reorganized it governance structure to more clearly define its identity as a legally separate entity and to establish the arms length relationship required by the University. This included the adoption and implementation of new Articles of Incorporation and corporate Bylaws; hiring the Executive Director who was previously employed by the University; and recruiting outside Directors for the Board to provide expertise, balance, and continuity.

SAA Memo of Understanding (MOU) – SAA executed a new MOU with the University in which a number of modifications were incorporated to comply with PASSHE requests/requirements and to document new agreements with respect to funding for Athletics, University Bands, and WESS radio station. The approval process was rather protracted, given PASSHE’s legal concerns surrounding the issues of liability, adverse interest, and affiliate relationships, but we were eventually able to reach a satisfactory agreement.

Textbook operations – The University Store offers a wide range of textbook acquisition options intended to make textbooks more affordable. Included are valuepricing alternatives, electronic/digital books, used books and various discount opportunities. This year, we instituted a successful rental program in which 85 titles were offered and approximately 900 units were rented. It required that we upgrade

Annual Report


Annual Report 2010–2011

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our computerized accounting system to properly record the transactions and those software changes will facilitate plans to further expand the service pending evaluation of financial results. Related to textbook accessibility, our Textbook Task Force was reorganized into a Bookstore Advisory Board with an expanded mission to explore issues and concerns related to overall store operations, enhance communication with faculty, and make recommendations for improvements.

➢ Major Accomplishments ➢ Governance ➢ SAA Memo of Understanding (MOU) ➢ Textbook operations ➢ Student referendum ➢ Procurement ➢ Vending operations ➢ Recreation programs/services ➢ Heartland Campus Solutions & Sungard/ Banner partnership ➢ Card system vendor contract ➢ Contactless technology ➢ Recreation equipment selection ➢ Quest Orientation Program ➢ Stony Acres program collaboration ➢ Student organizations ➢ Covey training ➢ Significant Challenges ➢ The Affiliated Entity Audit ➢ Higher Education Modernization ➢ Bookstore market share & competitiveness ➢ Conversion to contactless chip technology ➢ Fitness Center operation ➢ Policy development & review ➢ Keystone Center ➢ Graduate Assistantships ➢ Student Activity Fees ➢ Auxiliary budget development ➢ Stony Acres revenue ➢ Key Goals for 2011-2012 ➢ Develop payroll system ➢ Affiliate Audit findings ➢ Text price reduction ➢ Implement customer loyalty program in the Store ➢ Co-Curricular transcript ➢ Graduate Student Survey ➢ Conduct the University Center benchmarking survey ➢ Revise SAA MOU ➢ SAA employee handbook ➢ Document existing/new SAA policies ➢ Stony Acres master plan ➢ Picnic Pavillion ➢ New Fitness Center ➢ Stony Acres MOU ➢ Student Activity Fee ➢ Contactless chip technology ➢ Appendixes ➢ Mattioli Recreation Center ➢ University Center and Student Activities ➢ Stony Acres ➢ University Store ➢ Business Services ➢ Campus Card Center ➢ SAA Organizational Chart

Student referendum – The Keystone Center Marketing Group, chaired by the Director of the University Center & Student Activities and the Director of University Relations, met on a regular basis to plan, develop, and implement a marketing campaign to promote awareness of the Keystone Center, generate student support and ultimately conduct a successful student referendum through which students would approve a future fee increase. The Marketing Group was made up of students, faculty, and staff that represented key constituencies within the make-up/design of the proposed Keystone Center. The student representatives played an important role in conducting the actual student vote that resulted in passage by a significant margin.

Procurement – The Business Services Department conducted an extensive and comprehensive bid process involving insurance policies for all SAA operations that resulted in an 18% decrease in premiums for next year, an overall cost reduction of more than $11,000. Additionally, persistent and skillful negotiations with Blue Cross of NEPA for employee health insurance resulted in a new contract with zero percent premium increase and without changes in deductibles or benefits.

Vending operations – This year, in accordance with the terms of a new laundry services contract, Stony Acres introduced an “open plan” wherein students have unlimited access to the laundry equipment in the residence halls. High efficiency washers and dryers are available without need for payment at the time of use. Instead, costs are recovered via a slightly higher room rate paid by resident students. Total revenue was less than budgeted due to a fewer number of students living on campus than anticipated, but relatively few problems were experienced and the new program was judged a great success based on student feedback.

Recreation programs/services – Preparations commenced for the operation of a comprehensive new fitness center being constructed in Phase 1 of the new student housing project. The staff of the existing Recreation Center worked diligently to develop plans for facility layout, professional staffing, student employment, equipment selection, budgeting, new fitness programs/services, and advertising/promotion. Additionally, existing policies and procedures were thoroughly analyzed to ensure best practices are implemented to operate the facility.

Heartland Campus Solutions and Sungard/Banner partnership –Conceptual agreement and progress was made this past year by our card system vendor towards achieving “Collaborative Partner Status” with Sungard-Banner, the University’s new student information system. Once completed, the software integration will enable a seamless real time exchange of data between the two systems and improve the overall functionality of E-Card. This partnership, required by the University, has been facilitated through the Card Office and will hopefully be accomplished by fall semester if beta testing goes well.

Card system vendor contract – A new long term contract was reached with Heartland Campus Solutions for the continued provision of card transaction system services and support. The new agreement will enable uninterrupted service without the need to replace hardware and software prematurely and specifically addresses our conversion from magnetic stripe to contactless chip technology. It is the product

Major Accomplishments

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Major Accomplishments

ESU Student Activity Association, Inc. of close collaboration with the University’s Office of Procurement and Contracting and signals a significant advancement in the evolution of our card program.

Contactless chip cards combine the advantages of both proximity and smart cards. It will be more convenient to use, more secure, more reliable, and less costly in the long term than the magnetic stripe we use currently.

Contactless technology – Procurement of HCS contract and imminence of HCSBanner software integration enabled the Card Office to proceed with the planned conversion to contactless chip cards. Contactless chip cards combine the advantages of both proximity and smart cards. It will be more convenient to use, more secure, more reliable, and less costly in the long term than the magnetic stripe we use currently. A dual technology card, in which the contactless chip card also contains a magnetic stripe, will be issued initially to enable us to implement the new technology gradually as we install the new reading devices throughout campus. Everyone should receive a new card during the fall 2011 semester and the reader conversion process is expected to take approximately 2 years.

Recreation equipment selection – Considerable progress was made towards procurement of the fitness equipment for the new recreation facility expected to open in January 2012. The recreation center professional staff initiated a comprehensive selection process that included the identification of industry vendors, an on-site demonstration program, and a detailed customer survey through which members could express their preferences. It proved to be a very effective means of evaluating the types and brands of cardio, free-weight, and selectorized machines desired. The final phase of the process, solicitation and evaluation of corresponding price proposals, will occur by the end of August.

Quest Orientation Program – Stony Acres hosted another very successful Quest Program in the fall of 2010. Quest, in its 14th year, is a 3-½ day outdoor experiential adventure program that is offered for incoming freshmen and transfer students. The purpose of this program is to provide these students with the opportunity to gain personal insights, meet other students, set goals for the upcoming year, and ease the transition to college life at ESU. The 2010 Quest Program had 58 participants, 11 upper class students, and 4 ESU staff whom assisted with the program.

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2010–2011

Stony Acres program collaboration – Stony Acres, through the efforts of its Program Director, collaborated successfully with a number of campus departments in fulfillment of its mission of service to the academic community. Stony worked with the Career and Independent Living and Learning Studies Program (CILLS) whose down-syndrome students utilized many of our facilities throughout the year; the Recreation for Individuals with Disabilities class to provide firsthand experience to students involving recreational activities for people with physical and cognitive deficits; the Greek Affairs department to offer a new member challenge that proved beneficial for the whole Greek Life program; and the Human Resource Department’s Employee Enrichment Committee to present a teambuilding program for university staff.

Student organizations – The Student Senate, in cooperation with The Office of Student Activities, established a new vehicle for communication between student organizations called the “ESU Summit”. Led by the Senate President, a series of regular meetings were conducted over the course the year with all student organizations presidents in order to improve group collaboration as well as the effectiveness of program and event publicity/promotion. I think that with further refinement this initiative has the potential to significantly enhance student organization success.

Covey training – Professional staff members of the Recreation Center and University Center participated in the Stephan Covey “7 Habits” workshop, a leadership training program designed to promote personal and professional development, and now also serve as trainers for extra-curricular student workshops as well as fa-

Annual Report


Annual Report 2010–2011

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cilitators of local community programs and off-campus organizations related to the University. The professional staff of the Recreation Center was also certified to facilitate Stephan Covey’s “Speed of Trust”. It, along with the “7 Habits”, will become integral components of the Recreation Center’s student staff training program.

➢ Major Accomplishments ➢ Governance ➢ SAA Memo of Understanding (MOU) ➢ Textbook operations ➢ Student referendum ➢ Procurement ➢ Vending operations ➢ Recreation programs/services ➢ Heartland Campus Solutions & Sungard/ Banner partnership ➢ Card system vendor contract ➢ Contactless technology ➢ Recreation equipment selection ➢ Quest Orientation Program ➢ Stony Acres program collaboration ➢ Student organizations ➢ Covey training ➢ Significant Challenges ➢ The Affiliated Entity Audit ➢ Higher Education Modernization ➢ Bookstore market share & competitiveness ➢ Conversion to contactless chip technology ➢ Fitness Center operation ➢ Policy development & review ➢ Keystone Center ➢ Graduate Assistantships ➢ Student Activity Fees ➢ Auxiliary budget development ➢ Stony Acres revenue ➢ Key Goals for 2011-2012 ➢ Develop payroll system ➢ Affiliate Audit findings ➢ Text price reduction ➢ Implement customer loyalty program in the Store ➢ Co-Curricular transcript ➢ Graduate Student Survey ➢ Conduct the University Center benchmarking survey ➢ Revise SAA MOU ➢ SAA employee handbook ➢ Document existing/new SAA policies ➢ Stony Acres master plan ➢ Picnic Pavillion ➢ New Fitness Center ➢ Stony Acres MOU ➢ Student Activity Fee ➢ Contactless chip technology ➢ Appendixes ➢ Mattioli Recreation Center ➢ University Center and Student Activities ➢ Stony Acres ➢ University Store ➢ Business Services ➢ Campus Card Center ➢ SAA Organizational Chart

Significant Challenges The Affiliated Entity Audit – This audit was conducted by the PASSHE Office of Internal Audit and Risk Assessment to review activities between the University and its affiliates and ensure that clear and appropriate boundaries exist between parties. Implementation of the recommended changes, with the adoption of any new policies/ practices that are required, has the potential to significantly impact current SAA operations and to temporarily disrupt other campus programs which are administered through SAA and that have come to rely on the convenient and efficient payment/ procurement services we offer. Discussions are underway to identify campus departments that are likely to be affected and to establish/communicate proper means of financial accounting through the university’s processes.

Higher Education Modernization – A new proposal was introduced in the PA legislature, apparently at the request of PASSHE, that apparently seeks statutory authorization to allow integrated relationships between the Universities and the nonprofit corporations such that public employees who do work for these entities as part of their job responsibilities for the benefit of the Universities would not be in violation of the Adverse Interest Act or Ethics Act. However, that objective seems to contradict the intentions and directives for legal separation that resulted in our reorganization. Additionally, there is some potentially troublesome language in the initial proposal through which independent affiliates would be subject to policies of the Board of Governors. While none of this is definitely threatening, I think the proposal bears close watching if/as it winds its way through the legislative process to become law.

Bookstore market share and competiveness – The Store is doing everything it reasonably can to protect its market share, especially in the textbook arena. However, increasing competition and a relatively weak economy are driving our customers to seek alternative sources to save money including the use of large online merchandisers with whom it’s very difficult to compete. This retail environment requires a keen understanding of industry conditions, new and innovative methods to maintain our student clientele and attract new customers, and agility to react quickly to a rapidly changing technological landscape.

Conversion to contactless chip technology – Our planned migration to the new technology will involve the phased replacement of existing magnetic stripe reading devices throughout the campus and gradual installation of the new contactless readers. While this technology is proven, it’s still relatively new, not just for us but for our vendor as well, and therefore I think we can expect some bumps along the way. However, ESU will be better positioned in the future to support the ever increasing reliance on E-Card for security and payment solutions.

Fitness Center operation – The opening of the new fitness facility as a satellite of the existing Recreation Center presents a number of logistical issues for the staff. It requires that we reorganize operating procedures and allocate our resources between two distinct sites in a way that allows appropriate oversight without compromising the level of service and professionalism the campus community has come to expect. Given the extensive planning underway to prepare for this additional responsibility, I’m optimistic we will succeed. However, there is bound to be a significant adjustment period.

Significant Challenges

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Significant Challenges

This retail environment requires a keen understanding of industry conditions, new and innovative methods to maintain our student clientele and attract new customers, and agility to react quickly to a rapidly changing technological landscape.

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2010–2011

Quote taken from Bookstore market share competitiveness

ESU Student Activity Association, Inc. Policy development and review – It has been agreed that SAA policies which have broad campus implications or impact beyond our own internal operations (e.g. policies affecting ESU faculty and staff) will be posted in the University’s centralized policy register for interested persons to view. While those policies shall be subject to review by the Student Senate and final approval by the Board of Directors, it remains to be determined precisely how those polices will flow through the University’s process, including policy vetting, without compromising our legal independence or usurping the Board’s authority.

Keystone Center – Building design is expected to commence at the beginning of the fall semester. Given the size and scope of the project, it will be a lengthy process and involve a great many campus/student organizations, departments, and programs that will be housed within the facility. Implementing an effective and efficient design process that adequately incorporates the views of those participants, and also reflects the preferences expressed in the feasibility study, will be challenging.

Graduate Assistantships – The Graduate School no longer awards graduate assistantship positions to departments that don’t offer students an “academic” experience. Therefore, positions within the Office of Student Activities and Graphics Center were or will be cut. However, the University has established a new student employment program through which graduate students may be hired by departments that no longer qualify for assistantships. Unfortunately it has still not been determined whether and how this will apply to SAA in satisfaction of our staffing needs.

Student Activity Fees – Currently, student activity fees are increased each year by the percentage of increase in tuition. This has been an effective means of generating revenue sufficient to fund our operations as well as capital reserves. However, the possibility of an unusually large tuition increase related to the current ESU budget crisis, resulting in a correspondingly large activity fee increase, has raised some concerns that student fees may be collected in excess of our actual needs under this model. It remains for discussion to consider establishing an alternative means of setting the student activity fee. However, our responses to the Affiliate Audit’s recommendations may have adverse budgetary implications and so we need to view any changes to the activity fee collection method in the broader financial context.

Auxiliary budget development – Submission of the local fee proposal to the Council of Trustees in February necessitates completion of the University auxiliary budget by the ESU Business Office in January, and therefore substantial completion of the component budgets which comprise the auxiliary budget, including SAA’s, in December. We struggle with this because it’s very difficult to make financial forecasts with accuracy and confidence so early in the budget cycle. There are too many unknowns and uncertainties that lead to overly conservative estimates of both revenue and expenses.

Stony Acres revenue – A generally weak economy over the past few years has had a significant adverse impact on Stony Acres’ primary income drivers, snack/beverage machine revenue and facility rentals. Stony Acres has relied upon these sources for many years and has been able to support much of its operations through steady growth in these services. Now, a flat rental program and seriously declining vending sales have caused greater reliance on the student fee which is now rising. Part of the reason for the big drop in vending machine sales may be changes in meal plans wherein students have more “dining dollars” to use (or lose), but this too is related to a tougher economic climate in which students have a more limited disposable income and are spending more careful.

Annual Report


Annual Report 2010–2011

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Key Goals for 2011 – 2012

➢ Major Accomplishments ➢ Governance ➢ SAA Memo of Understanding (MOU) ➢ Textbook operations ➢ Student referendum ➢ Procurement ➢ Vending operations ➢ Recreation programs/services ➢ Heartland Campus Solutions & SungardBanner partnership ➢ Card system vendor contract ➢ Contactless technology ➢ Recreation equipment selection ➢ Quest Orientation Program ➢ Stony Acres program collaboration ➢ Student organizations ➢ Covey training ➢ Significant Challenges ➢ The Affiliated Entity Audit ➢ Higher Education Modernization ➢ Bookstore market share & competitiveness ➢ Conversion to contactless chip technology ➢ Fitness Center operation ➢ Policy development & review ➢ Keystone Center ➢ Graduate Assistantships ➢ Student Activity Fees ➢ Auxiliary budget development ➢ Stony Acres revenue ➢ Key Goals for 2011-2012 ➢ Develop payroll system ➢ Affiliate Audit findings ➢ Text price reduction ➢ Implement customer loyalty program in the Store ➢ Co-Curricular transcript ➢ Graduate Student Survey ➢ Conduct the University Center benchmarking survey ➢ Revise SAA MOU ➢ SAA employee handbook ➢ Document existing/new SAA policies ➢ Stony Acres master plan ➢ Picnic Pavillion ➢ New Fitness Center ➢ Stony Acres MOU ➢ Student Activity Fee ➢ Contactless chip technology ➢ Appendixes ➢ Mattioli Recreation Center ➢ University Center and Student Activities ➢ Stony Acres ➢ University Store ➢ Business Services ➢ Campus Card Center ➢ SAA Organizational Chart

Develop online payroll system – Explore feasibility of implementing online access of payroll and leave (annual, personal, sick time) information for SAA employees.

Affiliate Audit findings – Implement policies and/or practices consistent with management’s response to audit findings pertaining to MOUs, information technology utilization, transfer of fees, student information access, and payment processing.

Text price reduction – Continue to establish textbook price reduction programs to assist students with the escalating cost of textbooks and to recapture lost sales. The textbook department will implement several new initiatives including the use of “Verba Compete” to locate and purchase online books needed at a desirable price, quantity and quality; installation of the “Verba Compare” price comparison overlay on store’s website; increasing the amount of titles available to students in the textbook rental program; and working with the Provost to develop a campus- wide faculty textbook adoption policy.

Implement customer loyalty program in the Store – Develop and market a “Burgy Bucks” customer loyalty Program to increase sales by attracting and winning new customers, retaining existing clientele and enticing former customers to return. The program replaces past discounting programs and provides customers with one simple rebate program, without a lot of conditions or exceptions.

Co-Curricular transcript – Develop the format and implementation processes for new Co-Curricular Transcript program that officially documents students’ participation and involvement in extra/co-curricular activities. We’ll work with appropriate University departments and solicit feedback from students to establish the procedures.

Graduate Student Survey – Conduct survey of graduate students regarding campus engagement and involvement. This survey is intended to determine the level and areas of interest that graduate students have regarding their connection to the University and how those connections can be better facilitated.

Conduct the University Center benchmarking survey – This assessment done approximately every three years examines student perspectives on the programs and services within the University Center and allows for comparison of results from past assessments to make suggested improvements.

Revise SAA MOU – The MOU will be amended to document agreements with respect to SAA’s operation of the Recreation Center, as well as the transfers of funds related to E/G usage of University Center space for dining services and career resources.

SAA employee handbook – Update the SAA Employee Handbook to reflect compliance with new/amended employment laws as well as new human resource management practices. The finalized manual will be distributed to all permanent staff members by early fall semester.

Document existing/new SAA policies – SAA operating practices that should be formalized will be identified, documented, and submitted to the Board of Directors for approval. A vetting procedure, for those SAA policies appropriate for university consideration and posting, will be determined. This will be an ongoing process that will commence during the summer of 2011.

Stony Acres Master Plan – A new 5-year plan will be completed to update the

Key Goals for 2011 – 2012

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Key Goals for 2011-2012

Mattioli Recreation Center

University Center & Student Activities

ESU Student Activity Association, Inc. historical summary, document the results of previously identified property development needs, and make recommendations for property improvements for 2012-2017.

Picnic pavilion – Another picnic pavilion, supported with lighting, tables, and BBQ grill, will be constructed at Stony Acres by 11/2011 to provide much needed flexibility in accommodating campus and non-campus organizations utilizing the property for their programs. Somewhat smaller than the main pavilion, it will be located in close proximity to the cabin area. Joseph Akob

Melissa Wolter

New Fitness Center – We will finalize acquisition of recreational equipment, development of new fitness programs, staff training, and formalization of policies/procedures to commence operation of the new facility.

Stony Acres MOU – The Stony Acres MOU, as approved by the Stony Board of Directors and proposed for University Legal Counsel’s consideration, will be reviewed, amended as necessary, and approved.

Student Activity Fee – We will consider whether it’s advisable to implement a Jill Harper

Elaine Altemose

new fee collection approach that doesn’t involve direct connection to university tuition and, if it is, investigate alternative models for setting the fee.

Contactless chip technology – We will re-issue E-cards, to all existing cardholders, that employ the new iClass contactless chip technology and begin installation or replacement of new carding reading devices in accordance with our migration plan.

Diana Stelczyk

Cindy Vojnovic

University Center & Student Activities

Appendix Mattioli Recreation Center Department Mission

Jill Hill

Christopher Bello

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2010–2011

John Robinson

The mission of Recreation Center is to offer facilities, equipment and services that provide opportunities for physical activity, leadership experience and education in order to promote the lifelong pursuit of recreational activities and healthy lifestyles. Through dedication to excellence and innovation in programming, the department embraces inclusiveness and contributes to the physical, social and intellectual development of ESU students. The Office strives to accomplish its objectives by:

Providing a variety of structured and unstructured recreation and fitness opportunities for exercise, competition, and socialization;

Designing programs and services based upon national standards and trends to enhance the student experience and celebrate the diversity of students, faculty, staff, and alumni;

• Creating

a healthy and welcoming culture that values a fun, friendly, and healthy exercise environment;

Maintaining and purchasing state of the art equipment to meet the preferences and technological needs of the students;

• Providing

employment and volunteer opportunities that promote personal growth, leadership skills, interpersonal relationships, career pursuits and cocurricular learning;

Designing, maintaining and enhancing indoor and outdoor facilities that supports the ever-changing needs of students and

Annual Report


Annual Report 2010–2011

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Working collaboratively with campus departments to advise student organizations and create programs to complement the academic experience.

Department Staff and Campus Involvement Joseph Akob, Director

University Safety Committee Haiti Relief Committee Exercise Science Undergraduate Advisory Committee Recreation Center Advisory Council 7 Habits Campus Organizing Committee University Strategic Planning Committee

Jill Harper, Assistant Director for Fitness and Special Events Student Affairs/SAA’s Professional Development Committee University Strategic Planning Committee University Wellness Committee Warrior Nights Planning Committee University Service Learning Committee 7 Habits Campus Organizing Committee

Diana Strelczyk, Assistant Director for Leagues and Club Sports Warrior Nights Planning Committee AOD: Strategic Planning for Alcohol Advisory Board University Lighting Policy Update Committee Certified Stony Acres Ropes Course Facilitator

Phillip Carter, Facilities Graduate Assistantship Brielle Roskom, Fitness Graduate Assistantship Tony Burton, Leagues Graduate Assistantship Allison Austin, Athletic Training Graduate Assistantship:

University Center & Student Activities Department Mission

The mission of the University Center and Student Activities Program is to facilitate the delivery of a wide variety of recreational, cultural, social and educational programs that enrich students/campus life, and to plan/deliver programs that foster the holistic development of the student. The University Center serves as the community center for all members of the University family--students, faculty, staff, alumni and guests--and delivers a variety of services and facilities and support the operational and programmatic needs of student organizations, campus groups and University Departments. In addition, the University Center and Student Activities Program strives to complement the educational mission of the University through student employment and student leadership development. The area strives to accomplish these objectives in an environment of equality, dignity and respect by:

Advising student and campus organizations in the conduct of their operations and/or planning and execution of their programs;

• Organizing

leadership development and student employment opportunities that promote student personal growth/awareness and enhance the co-curricular experience;

Providing services and resources to campus/student organizations and faculty/staff advisor to increase their effectiveness;

• Supplementing

student programming initiatives with activities designed to round-out and complete the schedule of events;

Appendix

➢ Major Accomplishments ➢ Governance ➢ SAA Memo of Understanding (MOU) ➢ Textbook operations ➢ Student referendum ➢ Procurement ➢ Vending operations ➢ Recreation programs/services ➢ Heartland Campus Solutions & Sungard/ Banner partnership ➢ Card system vendor contract ➢ Contactless technology ➢ Recreation equipment selection ➢ Quest Orientation Program ➢ Stony Acres program collaboration ➢ Student organizations ➢ Covey training ➢ Significant Challenges ➢ The Affiliated Entity Audit ➢ Higher Education Modernization ➢ Bookstore market share & competitiveness ➢ Conversion to contactless chip technology ➢ Fitness Center operation ➢ Policy development & review ➢ Keystone Center ➢ Graduate Assistantships ➢ Student Activity Fees ➢ Auxiliary budget development ➢ Stony Acres revenue ➢ Key Goals for 2011-2012 ➢ Develop payroll system ➢ Affiliate Audit findings ➢ Text price reduction ➢ Implement customer loyalty program in the Store ➢ Co-Curricular transcript ➢ Graduate Student Survey ➢ Conduct the University Center benchmarking survey ➢ Revise SAA MOU ➢ SAA employee handbook ➢ Document existing/new SAA policies ➢ Stony Acres master plan ➢ Picnic Pavillion ➢ New Fitness Center ➢ Stony Acres MOU ➢ Student Activity Fee ➢ Contactless chip technology ➢ Appendixes ➢ Mattioli Recreation Center ➢ University Center and Student Activities ➢ Stony Acres ➢ University Store ➢ Business Services ➢ Campus Card Center ➢ SAA Organizational Chart

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Page 10 Stony Acres

Appendix University Store

ESU Student Activity Association, Inc.

Encouraging students’ critical thinking through their planning, organizing and promoting of co-curricular activities;

• Cultivating

the development of effective interpersonal communication skills and the ability of students to work cooperatively in the achievement of common goals;

• Modeling

and facilitating respect, understanding and appreciation of racial, ethnic and cultural diversity;

Madeline Constantine

Chuck Constantine

RuthAnn Shaare

Rob Rush

University Store

Kathy Lehman Roger L. DeLarco

• •

Maintaining informal gathering areas for meetings, socializing and study; Providing functional meeting locations, program and activity space and support services for student organizations and University departments;

Administering room reservations, event ticket sales, and graphic design services for students and non-instructional departments and

Assisting Student Service Departments housed in the University Center (i.e. Card Center, Bookstore, Food Court, Credit Union, Career Resources, Computing Labs) in fulfilling their facility and operational needs.

Department Staff and Campus Involvement John Robinson Ed. D., Director of the University Center & Student Activities

Family Weekend Committee Service Learning Initiative Committee, Co-Chair University Assessment Committee Leadership Programs Advisory Board University Center Advisory Board University Leadership and University Service Awards Selection Committee, Chair PASSHE Women’s Leadership Institute Selection Committee Who’s Who in American Colleges and Universities Selection Committee, Chair Covey 7 Habits Trainer

Christopher Bello, Assistant Director of Student Activities

Kate Langenberg

Family Weekend Committee Commission on Racial and Ethnic Diversity SECA United Way Committee, SAA Co-Chair Homecoming Planning Committee, Chair Martin Luther King Breakfast Planning Committee PASSHE Student Affairs B-Annual Conference Planning Committee

Randi Schwartz, Graduate Assistant for Student Activities (working with Common Grounds and Late Night Programs)

Charles E. Kagel

Kyle Duffy, Graduate Assistant for Student Activities (working with the Campus Activities Board) Melissa Wolter, Assistant Director of Student Activities

Margaret Cereghino

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2010–2011

Cindy Morris

Student Affairs/SAA Professional Development Committee Homecoming Planning Committee

Eric Drago, Graduate Assistant for Greek Life Elaine Altemose, Student Activities Complex Receptionist Cindy Chardiet-Vojnovic, Graphics Center Supervisor Website Content Managers Group

Varun Golla, Graduate Assistant for Graphics Center Jill Hill, Reservations Supervisor

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Annual Report 2010–2011

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University Reservations System (R25) Implementation Team University Center Advisory Board

Stony Acres Department Mission

The primary purpose of Stony Acres is to serve as a recreation site and field campus for the students, faculty and staff of East Stroudsburg University in support of the Institution’s educational and service mission. Stony Acres strives to administer facilities, programs and services that encourage the pursuit of outdoor recreational activity, promote co-curricular involvement, foster leadership development and provide social opportunities. Stony Acres provides similar opportunities, on a lease basis, for community and business organizations. All constituents are served in an environment of equality, dignity and mutual respect. These objectives are accomplished by:

• • • •

Providing meeting/activity space for campus and non-campus organizations; Providing Experiential Learning opportunities through challenge course programs designed to meet diverse abilities and needs; Collaboration with University student groups and administrative departments; Delivering recreational and educational outdoor programming that appeals to individual members of the University community as well as campus groups;

Providing governance/management opportunities for students through active participation on the Stony Acres Board of Directors;

“Quest”, an orientation program designed for incoming students to increase personal awareness, set goals for their first year and discover their growth potential; and

Providing students with opportunities to study organisms in their natural habitat.

Department Staff and Campus Involvement Madeline Constantine, Program Director, Co-Challenge Course Director Earth Day Committee, Advisor Men’s Ice Hockey Club, Advisor Women’s Rugby Club, Advisor University Committee: Sustainability Recycling Sub Committee Sustainability Transportation Sub Committee

Chuck Constantine, Caretaker, Co-Challenge Course Director Outings Club, Advisor

University Store Department Mission

The University Store will provide:

The University Store supports the academic and service mission of the University

through the sale of textbooks, course materials, general books, supplies, and general merchandise, as well as other services that meet the needs of students, faculty, staff, alumni, visitors, and friends of ESU. The store is operated on sound business principles and shall generate a financial contribution to the Institution (SAA) in excess of industry standards, while maintaining the highest customer service levels for its customers. This objective is accomplished in an environment of equality, dignity, and mutual respect, by:

Supporting and assisting the faculty with course book options, publisher rela-

Appendix

➢ Major Accomplishments ➢ Governance ➢ SAA Memo of Understanding (MOU) ➢ Textbook operations ➢ Student referendum ➢ Procurement ➢ Vending operations ➢ Recreation programs/services ➢ Heartland Campus Solutions & Sungard/ Banner partnership ➢ Card system vendor contract ➢ Contactless technology ➢ Recreation equipment selection ➢ Quest Orientation Program ➢ Stony Acres program collaboration ➢ Student organizations ➢ Covey training ➢ Significant Challenges ➢ The Affiliated Entity Audit ➢ Higher Education Modernization ➢ Bookstore market share & competitiveness ➢ Conversion to contactless chip technology ➢ Fitness Center operation ➢ Policy development & review ➢ Keystone Center ➢ Graduate Assistantships ➢ Student Activity Fees ➢ Auxiliary budget development ➢ Stony Acres revenue ➢ Key Goals for 2011-2012 ➢ Develop payroll system ➢ Affiliate Audit findings ➢ Text price reduction ➢ Implement customer loyalty program in the Store ➢ Co-Curricular transcript ➢ Graduate Student Survey ➢ Conduct the University Center benchmarking survey ➢ Revise SAA MOU ➢ SAA employee handbook ➢ Document existing/new SAA policies ➢ Stony Acres master plan ➢ Picnic Pavillion ➢ New Fitness Center ➢ Stony Acres MOU ➢ Student Activity Fee ➢ Contactless chip technology ➢ Appendixes ➢ Mattioli Recreation Center ➢ University Center and Student Activities ➢ Stony Acres ➢ University Store ➢ Business Services ➢ Campus Card Center ➢ SAA Organizational Chart

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Page 12 University Store

William Melillo

Appendix

ESU Student Activity Association, Inc.

Business Services

Renée Keiper

tions, book department enhancements, information about publishing trends, and other academic pursuits;

Maintaining a highly motivated and well-trained staff that is sensitive and responsive to the needs of all customers;

Utilizing state-of-the-art information technologies to facilitate efficient operations;

Maintaining a contemporary user-friendly facility that enhances the shopping experience of our customers;

Collaborating with campus groups and university departments to further their organizational objectives;

Advocating cultural diversity/awareness through special promotions, displays and product lines and

• Networking

with industry organizations and other college stores to remain well- informed about market conditions and emerging trends.

Rick Franzo

Department Staff and Campus Involvement Roger L. DeLarco, Director

Jan Dalton

Textbook Task Force

Charles E. Kagel, Operations Manager Margaret Cereghino, Fiscal Technician RuthAnn Schaare, Fiscal Assistant Rob Rush, Clerk-Cashier Marissa Phillips

Kathy Lehman, Book Department Manager

Sharon Wary

Campus Sustainability Committee – Recycling Sub-committee

Campus Card Center

Kate Langenberg, Book Department Assistant Campus Sustainability Committee

Cindy Morris, General Merchandise Manager William Melillo, Shipping and Receiving Clerk Rick Franzo, Convenience Store Supervisor

Campus Sustainability Committee-Transportation Sub-committee

Janet Brown

Marissa Phillips, Clerk-Cashier Business Services

Robert R. Smith Sr.

Janet Brown, Clerk-Cashier

Business Services Department Mission

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Elizabeth Blick

2010–2011

Patricia Baylor

The mission of the SAA Business Department is to provide accurate, relevant, needed, and user-friendly financial information/services in the most efficient and effective manner possible. We strive to achieve this mission by adhering to the highest professional and ethical standards, in an environment of equality, dignity and respect by:

Safeguarding the assets of clubs, organizations and SAA departments as well as the integrity of all confidential or proprietary information;

• •

Analyzing and preparing operating statements and budgets; Analyzing data to deliver meaningful financial reports and advice to support decision-makers;

Annual Report


Annual Report 2010–2011

Click on any topic below

• Administering

comprehensive employee compensation/benefits programs, including payroll operations;

• Facilitating

departments’ purchasing needs as well as their hardware and software requirements;

Fostering student learning/development through their active participation in governance and allocation processes;

• • •

Supporting the use of technology to constantly improve the quality of services; Utilizing appropriate risk management strategies and Facilitating external auditing/reporting in accordance with Generally Accepted Accounting Principles (GAAP).

Department Staff and Campus Involvement Patricia Baylor, Director of Business Services

University Properties Inc, Board of Directors Student Activity Association, Board of Directors, Treasurer Student Senate Finance Committee, Advisor Recipient of the 2010 Outstanding Campaign Manager Award from The United Way of Monroe County

Renée Keiper, Administrative Assistant

Student Affairs/SAA Professional Development Committee

Jan Dalton, Fiscal Technician

Welcome to Campus program Leadership training workshops

Sharon Wary, Fiscal Assistant ESU Recycling Committee

Campus Card Center Department Mission

A. The mission of the East Stroudsburg University Campus Card Center is to provide the members of the academic community with a single campus photo identification system that enhances security, facilitates customer service and improves operational efficiency by enabling pre-approved card access to a variety of university activities/functions. Our mission will be accomplished by:

Provide students, faculty and staff with an identification card that enhances a safe and secure access environment while on campus;

Provide students with alternative purchases through our off campus merchant program which supports campus community relations through business partnerships;

• Provide efficient, effective and professional service to students, faculty and employees of the University;

Enhance and expand technology infrastructure to support the evolving needs of the card program and

Provide a one card solution to a variety of University systems and services.

Department Staff and Campus Involvement Robert R. Smith Sr., Director of Campus Card Center

Student Affairs/SAA’s Professional Development Committee Koehler Field House Security Committee

Elizabeth Blick, Customer Service Representative

Appendix

➢ Major Accomplishments ➢ Governance ➢ SAA Memo of Understanding (MOU) ➢ Textbook operations ➢ Student referendum ➢ Procurement ➢ Vending operations ➢ Recreation programs/services ➢ Heartland Campus Solutions & Sungard/ Banner partnership ➢ Card system vendor contract ➢ Contactless technology ➢ Recreation equipment selection ➢ Quest Orientation Program ➢ Stony Acres program collaboration ➢ Student organizations ➢ Covey training ➢ Significant Challenges ➢ The Affiliated Entity Audit ➢ Higher Education Modernization ➢ Bookstore market share & competitiveness ➢ Conversion to contactless chip technology ➢ Fitness Center operation ➢ Policy development & review ➢ Keystone Center ➢ Graduate Assistantships ➢ Student Activity Fees ➢ Auxiliary budget development ➢ Stony Acres revenue ➢ Key Goals for 2011-2012 ➢ Develop payroll system ➢ Affiliate Audit findings ➢ Text price reduction ➢ Implement customer loyalty program in the Store ➢ Co-Curricular transcript ➢ Graduate Student Survey ➢ Conduct the University Center benchmarking survey ➢ Revise SAA MOU ➢ SAA employee handbook ➢ Document existing/new SAA policies ➢ Stony Acres master plan ➢ Picnic Pavillion ➢ New Fitness Center ➢ Stony Acres MOU ➢ Student Activity Fee ➢ Contactless chip technology ➢ Appendixes ➢ Mattioli Recreation Center ➢ University Center and Student Activities ➢ Stony Acres ➢ University Store ➢ Business Services ➢ Campus Card Center ➢ SAA Organizational Chart

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Page 14

Appendix

ESU Student Activity Association, Inc.

ESU Student Activity Association Inc. SAA Board of Directors

Fredric Moses, Executive Director

Madeline Constantine, Stony Acres Program Director Chuck Constantine, Caretaker

Work Study (2)

Pat Baylor, Director Business Services

Roger DeLarco, Director University Store

Jan Dalton, Fiscal Technician

RenÊe Keiper, Administrative Assistant

Melissa Wolter, Assistant Director Student Activities

Sharon Wary, Fiscal Assistant Work Study (3)

Graduate Assistant (1)

Cindy Vojnovic, Graphics Center Supervisor

Graduate Assistant (1) Student Assistants (3)

Click to go to previous page

Kathleen Lehman, Book Department Manager

Richard Franzo, Convenience Store Supervisor

Chuck Kagel, Operations Manager

Kate Langenburg, Book Department Clerk

Marissa Phillips & Robert Rush, Clerk/Cashiers (2)

Bill Melillo, Shipping & Receiving Assistant

Annual Report

Janet Brown, Clerk/Cashier


Annual Report 2010–2011

Click on any topic below

Organizational Chart Student Senate

Doreen Tobin, Vice President for Student Affairs

John Robinson, Director University Center & Student Activities

Joe Akob, Director Recreation Center

Elizabeth Blick, Customer Service Representative

Chris Bello, Assistant Director Student Activities Jill Harper, Assistant Director

Graduate Assistant (2)

Robert Smith, Director Campus Card Center

Diana Strelczyk, Assistant Director

Graduate Assistants (4) Work Study (approx.75)

Jill Hill, Reservations Supervisor

Elaine Altemose, Receptionist Student Activities Complex

Work Study (10)

Cindy Morris, Merchandise Manager

Building Managers, (4)

Margaret Cereghino, Fiscal Technician

RuthAnn Shaare, Fiscal Assistant

Revised 3-1-2011

Appendix

➢ Major Accomplishments ➢ Governance ➢ SAA Memo of Understanding (MOU) ➢ Textbook operations ➢ Student referendum ➢ Procurement ➢ Vending operations ➢ Recreation programs/services ➢ Heartland Campus Solutions & Sungard/ Banner partnership ➢ Card system vendor contract ➢ Contactless technology ➢ Recreation equipment selection ➢ Quest Orientation Program ➢ Stony Acres program collaboration ➢ Student organizations ➢ Covey training ➢ Significant Challenges ➢ The Affiliated Entity Audit ➢ Higher Education Modernization ➢ Bookstore market share & competitiveness ➢ Conversion to contactless chip technology ➢ Fitness Center operation ➢ Policy development & review ➢ Keystone Center ➢ Graduate Assistantships ➢ Student Activity Fees ➢ Auxiliary budget development ➢ Stony Acres revenue ➢ Key Goals for 2011-2012 ➢ Develop payroll system ➢ Affiliate Audit findings ➢ Text price reduction ➢ Implement customer loyalty program in the Store ➢ Co-Curricular transcript ➢ Graduate Student Survey ➢ Conduct the University Center benchmarking survey ➢ Revise SAA MOU ➢ SAA employee handbook ➢ Document existing/new SAA policies ➢ Stony Acres master plan ➢ Picnic Pavillion ➢ New Fitness Center ➢ Stony Acres MOU ➢ Student Activity Fee ➢ Contactless chip technology ➢ Appendixes ➢ Mattioli Recreation Center ➢ University Center and Student Activities ➢ Stony Acres ➢ University Store ➢ Business Services ➢ Campus Card Center ➢ SAA Organizational Chart

Click to go to next page


EA S

Y IT

T

DSBURG UNI VE ROU RS ST

Student Activity Association, Inc.

A rendering of the Keystone Center as proposed during the feasibility study. The Center was approved by the students in a referendum in fall 2010.


ESU SAA Annual Report 2010-11