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Support at home and in the local community ECL Supported Employment Service Equipment & Telecare Telecare Responder Service HomeSafe Home Share Outreach Reablement Regaining Independence Service Sensory Services Wellbeing & Activity Centres Work Based Training

We provide services in Essex and West Sussex which support thousands of people every year to live active lives and remain independent within their homes and communities.

Essex Cares is a trusted provider of adult social care services, working with local authorities and health partners to deliver services aimed at wellbeing, prevention and maximising independence. We have a well-trained, flexible and caring workforce with over 1,000 members of staff. We are committed to delivering outstanding services, and from the first point of contact, through to assessment and service delivery, our team responds quickly, with support in place within a few hours when needed.


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M11 A12


Equipment Service


Roundwood Garden Centre Reablement Braintree Strawberry West Fields

A1 A120 A12



Red House Newland St Drop In

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West Essex

Queen St Drop In Book Rest Café Treetops & Marylands, Woodlands Shrublands & Reablement North

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Book Rose Roa

Café Goodman A414

Charles Dickens


Chelmsford Sensory Team


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We specialise in delivering flexible and responsive support within the home and within local communities, across a range of services, including: Work Based Training ECL Supported Employment Service Outreach Home Share Wellbeing & Activity Centres Reablement Regaining Independence Service Equipment & Telecare Work Based Training & Social Enterprise Essex Cares Map Key First Responder Service Work Based Training & Supported Employment Sensory Services Wellbeing & Activity Centres HomeSafe Reablement Equipment Sensory Service Harwich

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Work Based Training Our Work Based Training sites provide adults with learning disabilities with time limited work experience and training within a fully functioning business. We offer training in catering, hospitality, horticulture, printing, recycling and packing, enabling the trainees to gain knowledge, skills and confidence over time to enhance their opportunities for employment in the future. The goods produced are for sale to the general public. Our trainees gain valuable customer service skills which prepare them for future employment opportunities. Kerry trains at Roundwood Garden Centre & CafĂŠ near Braintree, three times a week. Since attending the Work Based Training site she has gained skills in horticulture and has seen a real boost in confidence.

“I love coming to here, it gives me more independence and I get to see my friends and help customers.� - Kerry, a customer at Roundwood

ECL Supported Employment Service

ECL Supported Employment Service specialises in assisting working age adult paid employment, from just one hour a week up to full time. We work with bo that match skills, experience and individual aspirations with opportunities th than disabilities, and result in increased self-confidence and contribution to th

We support initially with CV writing, job searches and interview techniques, a of employment on a time limited basis. We support employers with the prima develop, completing their job to a high standard.

Outreach Outreach provides tailored one-to-one support giving customers the confidence and independence to continue enjoying life with the reassurance that support and encouragement is always at hand. Customers are assisted to access local facilities, enjoy leisure activities, make and attend appointments and access new interests as well as being supported with day-to-day tasks such as cooking and cleaning.

Home Share Home Share enables customers to enjoy time with new friends in the safety and comfort of a host carers home. The service brings together small groups of people to enjoy activities, socialise, eat a nutritious meal and access the community in order to reduce social isolation and encourage independence. Activities available vary from location to location but include: reminiscence, cookery, games, arts and crafts, quizzes, walks and visits to local attractions.

ts with learning disabilities to secure purposeful, oth the employee and the employer to find jobs hat recognise customers for their abilities, rather he local community.

and coach individuals during the first few weeks ary aim of ensuring that employees succeed and

Our Supported Employment Service supports over 400 people a year to find or remain successfully in paid employment

Last year we supported over 1,390 customers in our Wellbeing & Activity Centres

Wellbeing & Activity Centres We run Wellbeing & Activity Centres across Essex offering day time activities and opportunities for adults with a range of support needs, including: older adults, those with physical health problems or mental illness such as dementia, adults with learning disabilities and those with physical or sensory impairments. The centres offer a warm welcome with a wide range of activities to support individuals to maintain wellbeing and to maximise independence, enabling increased community involvement.

“I didn’t know I had a voice before I came here, as you sit at home and there’s no-one to talk to.“ - Violet, a customer at Charles Dickens Wellbeing & Activity Centre in Chelmsford

Our highly skilled staff provide person-centred support that focuses on helping customers to achieve their aspirations and goals. Each individual is offered choice and control over the activities they want to participate in, and we continuously review these to ensure variety and stimulation every day.

Reablement & Regaining Independence Service Reablement is a programme of short-term care designed to help adults regain and maintain their independence following difficulties carrying out daily living activities, perhaps after a period in hospital or spell of ill health. Essex Cares delivers Reablement in Essex as well as in West Sussex, with the Regaining Independence Service. Reablement can help with things such as: Building confidence to enable safe transfers including getting up from a chair or in and out of bed. Providing customers and their carers with safety awareness tips to reduce risks and prevent falls or accidents at home. Support in finding new ways of dealing with everyday tasks including: food and drink preparation, shopping, organising and planning daily routines, using transport, laundry, household administration and community access. Personal care tasks including washing, dressing and toileting independently. Reablement aims to maximise a person’s independence and safety to minimise their need for on-going care and support in the future.

“Your kindness, consideration & expertise were invaluable and very much appreciated at a difficult time. My husband is now recovering thanks to your prompt assistance.“ - Wife of a Reablement customer

Equipment & Telecare Our Equipment Service offers one of the country’s leading selections of equipment, aids to daily living, adaptations and telecare that aim to support mobility and safety at home. With over 4,000 core products available, we make more than 106,000 deliveries and collections each year right across Essex, all from our extensive warehousing facility in Colchester. Our products range from small aids such as perching stools, commodes and pendant alarms, to more specialist equipment including bath lifts, right though to installation of everything from grab rails and raised toilet seats, to full wet rooms. Our range of telecare equipment, including personal alarms and sensors, will give you that extra bit of confidence about living at home independently, ensuring that help can be alerted when you need it, with monitoring equipment linked to your family or neighbours should anything be required.

Telecare Responder Service Essex Cares 24 hour Telecare Responder Service in the Brentwood area enables customers to feel confident, safe and supported whilst at home, using sensors that can be activated at any time. If the telecare sensor is activated it will alert the monitoring centre, who will forward the call to Essex Cares. Our fully trained staff are on call 24 hours a day, 7 days a week to attend an individual’s home within 30 minutes of receiving an emergency call.

Following a mobility programme designed specifically for her, Terri, a Sensory Service customer, is now confident and safe to access her local community more.

“Essex Cares gave me my confidence back – I can now use public transport and go out every day.�

Sensory Service Our Sensory Service supports customers who have a sight loss, hearing loss or combined sight and hearing loss, to maintain their independence and dignity in every aspect of daily life. Following an assessment, tailored support and advice will be given, including: Daily living skills, training and advice to maintain independence in the home. Demonstrations and advice on specialist sensory equipment, environmental assessments and advice on adaptations and mobility equipment. Lighting and low vision assessments. Rehabilitation and mobility training indoors and outdoors. Support with developing communication skills.

HomeSafe Our HomeSafe service gives customers who are privately funding their care or those with a personal budget, an easy and convenient way to access our support. Our HomeSafe team can arrange, coordinate and deliver the whole range of Essex Cares services through a single point of contact in a fast and hassle-free way. We offer a free assessment by a qualified assessor who will run through each individual’s needs and requirements and suggest the support and services that would offer the greatest benefits. We can ensure that support and care is in place within just a few days dependent on individual requirements. Everything is tailored to each customer’s circumstances and is flexible to meet changing needs.

The Hub @ Harlow Our new Hub @ Harlow is our first Wellbeing and Activity Centre to offer a fully integrated health and social care service for teenagers and adults, reflecting the community’s diverse, growing needs. We have a lot on offer at the new Hub @ Harlow including day opportunities and support for older adults, people with dementia and their families, as well as specifically designed and fully inclusive activity programmes for people who have physical, sensory or learning disabilities. The centre also has a state of the art IT and sensory room. A Work Based Training team is on site to give advice, guidance and support to people with learning disabilities who want to progress into voluntary or paid work, as well as training opportunities in the on site café which is open to the public and available for event catering.

Our commitment to delivering quality Essex Cares is committed to safeguarding customers. As an organisation we aim to embed best practice across everything we do. Prevention and early intervention is at the core of Essex Cares values and we achieve this by assuring that all staff are fully trained and kept up to date with industry developments. You are able to access our support and services via two routes: By purchasing directly from us if you are privately funding your care or using a personal budget. Through funding from your local authority. If you wish to speak to us directly you can call our HomeSafe team on 0845 835 0150. To find out more about funded support offered to those who qualify certain eligibility criteria please speak to your local County Council.

If you’d like to find out more about any of the Essex Cares services mentioned in this brochure, please call us on 0845 835 0150.

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