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Newsletter 8 April 2014

• New Integrated Reablement Service in West Essex • Take a look around The Hub @ Harlow • Supporting a centenarian with our Reablement service • Ensuring nothing but the best quality of care for our customers • Upcoming national awards • New customers at our older people’s service in Basildon • Events across the county this Spring

Spring has sprung at Essex Cares Essex Cares continues to play a significant part in the integration of health and care services, and has recently launched both a Falls Prevention pilot and an Integrated Reablement project in West Essex, working closely with health colleagues. The Hub @ Harlow opened its doors in January and is now welcoming customers new and old, community groups and the general public to use the modernised facilities. We have a great programme of summer events lined up; if you are a car enthusiast, keen gardener or a music buff there are events planned which might just suit you

or your family. We look forward to hearing whether we have been successful in two National Awards. Getting to the finals at both the Great British Care Awards and the HealthInvestor Awards is an incredible achievement reflecting the dedication of our staff.

Liz Chidgey Managing Director

Integrated Reablement Service Launch Service Profile

On 1st April Essex Cares launched a new service in collaboration with Essex County Council and South Essex Partnership University NHS Foundation Trust. Our Integrated Reablement service available initially in West Essex, means that even more people can benefit from this shortterm support that is already received by thousands each year. Referrals for support will now come from GPs and Community Health teams as well as directly from hospitals. Reablement offers much more than standard domiciliary care; our team of support assistants, occupational therapists, physiotherapists and nurses work together with customers to develop skills and new ways of coping at home so that after our support, their independence is increased and ongoing care needs are reduced or eradicated completely. With wider access to the service we believe that there will be a reduction in hospital admissions giving individuals more independence and the ability to continue living at home.

www.essexcares.org info@essexcares.org 0800 035 9770


Essex Cares Newsletter April 2014

The Hub @ Harlow Service Profile At the end of January we opened the doors to our newly refurbished Hub @ Harlow. The site previously known as Pyenest delivered day time services to adults with learning disabilities, now, with more efficient use of the space within the centre, services are also available for older adults as well as those looking for work based training opportunities to support their move into employment. The Hub also houses office space for both our Outreach and Reablement teams which support customers both in their homes and local community. My Place Café is at the heart of The Hub, cooking home-made lunches and snacks throughout the day for customers, staff and the general public. The daily hot special is just £3.50 and only £1 for the daily dessert. Plus sandwiches, wraps, jacket potatoes, omelettes, cakes, snacks and specialist coffees are all available throughout the day, every day. We want to share our fantastic facilities and have very reasonable prices for room hire as well as catering from our on-site kitchen.

If you’d like to find out more about The Hub including day places, room hire or visiting the café, please call 0300 003 1624, or come and see us on Pyenest Road, Harlow CM19 4LU.

Service Profile

Free hearing advice drop in sessions

Have you noticed that you need the volume on your TV louder, are you missing callers at the door or do you struggle to hear friends and family on the phone? Our free monthly sensory sessions across the county are run by our specialist sensory team and offer advice on ways of coping with a hearing loss, demonstrate equipment that can help and are also attended by Hearing Help Essex who offer a hearing aid re-tubing service. Pop along to our next session on 28th April in Clacton, 30th April in Colchester, 14th May in Braintree, 20th May in Harlow or 21st May in Basildon. Sessions are held monthly at each location. Visit essexcares.org or call our sensory team on 01245 256 380 for more information.


Supporting a Centenarian

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Essex Cares Newsletter April 2014

Two months away from her 103rd birthday, Marjorie is one of our oldest Reablement customers. After suffering a fall in January which left Marjorie with a badly injured shoulder and leg, she was admitted to the local hospital.

Following a progressive recovery, it was agreed that the best way to allow Marjorie to regain her independence was through our Reablement service. Over the six week programme, Marjorie developed the strength and confidence to start caring for herself and was soon able to walk “They made me feel around the house unaccompanied.

that it was possible to Marjorie’s recovery didn’t come without its challenges. With partial sight and take my life back into hearing impairments even the smallest task presented difficulties. Marjorie explained: “A simple thing such as listening to the carer or hearing the doorbell ring my own hands.” when they arrived was a struggle. It just makes everything that little bit harder not being able to see and hear, especially when you’re as old as me!” However Marjorie fought every obstacle thrown her way and nine weeks after her accident she is living at home independently. Marjorie said: “If it was not for the wonderful people from the Reablement team I would not be back in my own home looking after myself. I felt from the very first day, I knew them. They made me feel so cared for and that it was possible to take my life back into my own hands.”

Join our team Are you interested in a career at Essex Cares, or know someone who might be? Our vacancies are available at www.essexcares.org/careers or call our HR team for more information on 0844 801 3693.

Essence of Care - delivering the best quality for our customers Essence of Care is a Department of Health Quality Assurance Framework which adopts a systematic benchmarking approach as a method of improving standards of practice, care and support. It is a proactive process that helps front line services look at how their practice can be improved. As part of the Essence of Care Framework, each Essex Cares site now has a Quality Liaison Advisor who liaises on an on-going basis with our company quality governance practitioner, safeguarding lead and health and safety technician. The advisors help to embed best practice amongst colleagues who deal directly with our customers on a day to day basis. They help to achieve solutions, meet targets and constantly improve the service we deliver to customers.

National Awards 2014 On Friday 6th June, Essex Cares will be attending The Great British Care Awards National Final at The Marriott Grosvenor House in London. Two of our fantastic employees who were successful in the Regional Awards are in the running for an award; Faye Gatenby for The Dignity in Care Award and Louise Simpson for The Care Team Award. On Wednesday 11th June we will also be attending The National HealthInvestor Awards at The Grosvenor House Hotel in London. Essex Cares is a finalist in the social care category for the title of Community Support Provider of the Year against five other nominees. Best of luck to all those attending both awards and especially to our Essex Cares nominees.

2013

Regional Winner


New older people’s service in Basildon

Service Profile

In our last newsletter we updated you about the wide range of services available at our Ashleigh Wellbeing & Activity Centre in Basildon. Since then our new older people’s service based from the centre has really taken off and is being enjoyed by many new customers who are making the most of the fantastic facilities there including the training kitchen, sensory room and IT suite.

Spring events across the county As we head towards the longer days and brighter weather, our Work Based Training teams are gearing up for some of their main events of the year. They’re always good fun, so please pop along if you can:

Annual Plant, Produce & Craft Sale Saturday 10th May, 11am - 3pm. Roundwood Garden Centre & Café, Braintree. Quality plants and hanging baskets for sale, craft stalls, local food produce and café open serving delicious home-made snacks and meals. Free entry.

Spring/Summer Plant Sale Saturday 17th May 11am - 3pm. Greenacre Garden Centre, Chelmsford. Great quality, excellent value plants and produce for sale including shrubs, perennials, seasonal bedding, vegetables, hanging baskets and containers. Hot and cold refreshments available all day. Free entry.

Annual Classic Car & Scooter Show Sunday 25th May, 11am - 3pm. Roundwood Garden Centre & Café, Braintree. This free, annual event is always popular with locals as well as car enthusiasts from further afield. Last year saw many vehicles and motorbikes from big names like Harley Davidson, Ferrari, Bentley, Rover, Ford, Mini, Cadillac and VW as well as two classic tractors. Craft stalls, live music, food and drink are also available throughout the day.

Volunteers are very valuable to us as an organisation and enable us to deliver the very best service possible to our customers. If you, or anyone you know, would like to get involved in volunteering at Essex Cares, please contact our human resources team on 0844 801 3693.

Essex Cares Limited Victoria House Victoria Road Chelmsford, Essex CM1 1JR 0800 035 9770 info@essexcares.org www.essexcares.org


External Newsletter April 2014