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Summer 2008

DESTINATION: EXCELLENCE A Quarterly Publication for the Team Members and Friends of Annett Holdings, Inc., Des Moines, Iowa



Driver of the Quarter Sonnie Bost

TMC Conducts Fuel Tests


Race Update



4 Annett Goes Truckin’ 6 Driver of the Quarter - Sonnie Bost 8 Employee Appreciation Week 10 Home Depot Honors Eric Dean 12 TMC Performs Extensive Fuel Tests

I N E VERY I SSUE 3 On the Move 11 Bridgestone Firestone Tires 16 Heard from the Road

6 “Our people make the difference”

Excellent Service!

Competitive Costs! Insurance Agents & Brokers

300 Walnut Street ♦ Suite 200 ♦ Des Moines, Iowa 50309-2262 ♦ 800-767-1724

2 Destination: Excellence Summer 2008

On the Move

GET TO KNOW ... Katie Stien Public Relations Coordinator

Jeff Floyd was recently promoted to Sales in the Southeast Operating Center. Jeff has worked his way up in the company with most recently managing the Field Recruiting Group. Jeff has been with TMC since December of 1994.

Years with the company: 1 Educational/Work Background: I graduated from Iowa State University with a degree in Mass Communications. My work experiences have led me from public relations to broadcast television. Before TMC, I worked in sales at a radio station in southern Iowa. Family/Hobbies: My husband, Jake, and I have been married since November and we reside in Pella, Iowa. We enjoy traveling, the outdoors, and rooting for the Iowa State Cyclones. For hobbies, I enjoy traveling to rodeos participating in barrel racing and breakaway roping. We also love to go home and spend time with family and friends. What do you like about working in the trucking industry? It’s an exciting industry because there is something new every day. My favorite part is the interacting that I get to do with the drivers from all around the United States. Everyone has a story and it’s fun to be a part of it. 

SIGN UP TODAY! Sign up for Driver Connection and find information on TMC news, employee benefits, Road Scholar, driver pay settlements, driver forms & policies, a section for your family and more! The updated Fuel / ULSD sites and Transflo information is posted on our intranet site as well. How do I sign up? Complete a Macro 32. You can immediately log in after sending it in (no confirmation will be e-mailed to you). Your User ID is your Employee ID # or SSN. You choose your own password (at least 6 characters). After signing up, go to to log into Driver Connection.

Steve Gelinas has joined TMC as the VP of Sales for the Northeast ROC. Steve is from New York and has spent the majority of his career with Path Truck Lines. He then moved to Gypsum Express where he has been the last four years. His primary role will be to develop and grow mutually beneficial relationships with customers. Brad Huff has joined TMC as a Sales Representative in the Southeast Operating Center. Brad is a University of Alabama graduate. He has worked for both ABF Freight Systems and CRST in sales before joining TMC. Brad will be based in Birmingham, Alabama.

TMC Employees Raise Funds Thank you to everyone in Des Moines who donated money to help Dawn Gooch in her battle against cancer.

Marcy Noble was the lucky winner of the vehicle detail. The appearance bay did an excellent job!

TMC donated a free vehicle detail and a tank of gas to the raffle winner. Marcy Noble, a new fleet manager, won the prize. Together, we raised $2,193! These funds will help Dawn with the many medical bills she will have. Dawn is a CSA in Des Moines. We are happy to welcome her back to work! Summer 2008 Destination: Excellence 3

Michael Annett Goes Truckin’ On June 20th Michael Annett made his debut in one of the premier racing divisions, the NASCAR Craftsman Truck Series, with Bill Davis Racing and the Pilot sponsored #22 Toyota Tundra. Annett drove away with an impressive sixth place finish in his first NASCAR sanctioned race.

in the Sprint Cup Series,” says Annett of his move to the truck series. “ I cannot thank Bill and Gail Davis, everyone at BDR and Toyota for this opportunity. But I am extremely grateful for the continued support of Mark Hazelwood and the 13,000+ employees of Pilot Travel Centers. They have been along side me since the beginning of my racing career, for both ARCA RE/MAX Series victories and are along for the ride to the NASCAR Craftsman Truck Series.”

In just four NCTS starts, Annett has two top ten finishes, including a runner-up finish at the Kentucky Speedway. His impressive 2nd place finish at Kentucky gained valu“On the back of every TMC able spots for the #22 truck in the tight Transportation unit it says Craftsman Truck ‘Destination: Excellence’ and I will Series point’s battle.

Annett’s natural talent, competitive spirit and admirable work ethic that he credits to his parents have fueled the young racer through the ranks. “Trucking is in my blood and I strive for that same result behind the Annett also finished think it is pretty neat wheel.” 11th at Memphis that we now have an Motorsports Park and opportunity to go raced in the top ten for the majority of the race at O’Reilly truckin’ in my own way – wide-open and in the fast lane. Raceway Park in Indianapolis. With three laps remaining in The styles and methods of our type of ‘trucking’ in the the event, Annett was battling series veteran Rick NASCAR Craftsman Truck Series are a bit different than Crawford for the third spot when Crawford crowded our rigs on the open roads but the goals are the same – to Annett causing him to spin out. He experienced some bad be the best and get to the destination ahead of schedule. luck at Nashville with mechanical trouble and did not On the back of every TMC Transportation unit it says finish the race. ‘Destination: Excellence’ and I will strive for that same result behind the wheel.” Annett has three remaining races in his partial truck series season. He is sharing seat time in the #22 Toyota Tundra For more details and to follow Michael Annett in the with Scott Speed. Bill Davis Racing plans for Annett to NASCAR Craftsman Truck Series visit race a full schedule in the Nationwide series next year. “This is the next step towards reaching my goal of racing 4 Destination: Excellence Summer 2008

TMC Adds Additional Vacation Time One More Week for Veteran Drivers

TMC is exited to announce changes to its driver vacation policy. We have received requests from many veteran drivers about the opportunity for a fourth week of vacation. We are pleased to announce that TMC will be adding another week vacation at 20 years of service. We will retro this change back to January 1st, 2008. This means that all drivers with 20 or more years of service, effective Jan 1st, 2008, will receive a total of four weeks vacation. We know how hard you work everyday to perform your job in the professional manner needed in this competitive environment. It is important that every employee gets a vacation to recharge their batteries and enjoy a well deserved break with their families. Your dedication and hard work is appreciated and commendable. We are excited to be able to recognize your longterm tenure with our company with four weeks of vacation.

Summer 2008 Destination: Excellence 5

Driver of the

Quarter SONNIE BOST The day veteran driver Sonnie Bost learned he was named Driver of the Quarter, he blew a steer tire and averted a potentially dangerous situation. In his 13 years as a driver, he has never had a steer tire blow. Bost’s quick thinking and experience behind the wheel helped him guide his unit safely to the shoulder. “I was just talking with my trainee about what to do if a steer tire blows,” Sonnie laughs. “I read an article in Destination: Excellence a few months ago from Bridgestone Firestone about what to do in the event of a blown steer tire. The steer tire pulled hard to the right just like the article said it would and I reacted like they suggested, by not stepping on the break and actually stepping on the gas a little bit. It’s ironic that this happened at this time.” There is nothing ironic about Bost being named TMC’s Driver of the Quarter for the second quarter of 2008. A top-notch driver trainer, Bost’s trainee retention record is outstanding as is his productivity and professionalism. Bost was also named Trainer of the Year in 2006. “Sonnie is a pleasure to work with every day,” comments his fleet manager Kacy Curry. “He keeps a positive and professional attitude in every situation. I never have to worry about Sonnie because he is good at what he does and he will get the job done.” Bost puts 110 percent into his job and training others to do the job right. “The first two weeks in the truck with me are like boot camp,” he says. “I let my trainees do everything. If they can make it through the first two weeks, then they will make it through the long haul. When they are handed the keys to their own Peterbilt, they know they earned it. “Sometimes I get trainees that think I am lazy,” he continues. “They think I make them do all the work. But really, I am teaching them reality. Yeah, it’s nice to have a co-driver and a buddy for a few weeks, but the reality is soon they will be out on their own and they need the self confidence to know they can do the job without me there.” A self proclaimed team player, Bost credits his success to the entire TMC team, including the fleet managers he has had along the way, the CSRs that get the freight and the safety 6 Destination: Excellence Summer 2008

department. “I make good money here,” he says. “But it takes a team. I work hard to make money for my family and the company. I also want to make my fleet manager proud to have me on his board. I think one of the keys to making it as a driver is to have open communication with your fleet manager. Fleet managers can make or break a driver. I make sure my fleet manger knows me and has a vested interest in me and my family.” Bost’s family is actively involved in his life on the road. Whether they are talking on the phone or sharing photos over the internet, they are never too far apart. Staying connected is important to Sonnie and his wife. The couple has seven children – six boys and one girl. Sonnie and his wife work hard to make the driving lifestyle work for them. “I get home every weekend in the summer and stay out in the fall and winter,” he explains. “I have the best wife. She does it all and during the summer, I like to be there to help her out since the kids are home from school.” Sonnie’s wife plays a big part in his success. “My wife has no problem calling my fleet manager,” he laughs. “If we have a really good month she will call and thank him for working so hard for us. She has also called my old fleet manager and told him that 5 days is way too long for me to be home!” Family is undeniably the most important thing to Bost. It is what motivates him day to day. “I have to be motivated,” he laughs. “I have seven kids!” But on a serious note, Bost’s family extends far beyond the walls of his house. He considers TMC one big family and appreciates all of the relationships he has gained along the way and the stability TMC has given him through the years.

million safe miles TMC is proud to announce the following drivers have received their million safe miles! Congratulations to the following company drivers and owner-operators:

David Anderson John Jones Maurice Townsend Richard Collins Roger Levan Kenneth Wolfe William Dougherty Mark Skeen Randy Buhs

number of miles and the safe driving that it took to achieve these miles,” said Todd Bunting, Executive Vice President of Safety. “This is something that each individual can reflect on with a great deal of pride and selfsatisfaction. These gentlemen are true professionals in their approach to their jobs; everyone at TMC expresses their thanks and appreciation to these drivers for this achievement.” Members of this elite club receive a million mile jacket, hat and plaque. Congratulations drivers on your achievements!

“The dedication to safety is evident by the

Look Who’s Making Money Make extra money referring drivers you meet during the course of your regular work week. Just visit the Recruiting Department at our Ankeny terminal to get referral cards and to ask any questions about how to participate. It’s really easy and you can get paid good money for helping TMC find experienced drivers who can meet our high standards. You get $500 for any experienced driver referred by you, who we hire and who requires 2 weeks or less of over-theroad training before being assigned to their own truck. It is $300 for experienced drivers who require a longer training period than that. No referral bonuses are paid for student drivers or for 2nd seat (team) drivers. All you have to do is send in some basic information (Name, address & phone number) about the driver you want to refer on MACRO 28 from your Qualcomm. This will enter that prospective driver into our referral tracking system and will insure that you get paid when your referral gets into their own truck.

TMC employees honored with a check for $2,000 for their efforts in the Rehire Contest. Pictured from left to right: Dave Grove, James Niffenegger, and Julio Avila(below). (not pictured: Kathy Asbrock)

Summer 2008 Destination: Excellence 7

Appreciation Week August 16th - 23rd, 2008 TMC Transportation is celebrating Driver Appreciation week August 16th -23rd. Throughout the week, employees will be treated to food, fun and prize drawings for items such as laptops, digital cameras, portable DVD payers and gift certificates to purchase NASCAR tickets. Events during the week include a golf tournament and company-wide barbecue held at all TMC terminal locations. A family fun day at TMC headquarters in Des Moines, Iowa, will conclude the week. In addition, every TMC driver will receive a hand-written thank you card from their fleet manager and a free drink coupon from their favorite truck stop. “At TMC, our drivers and owner-operators are the key reason we are the premier open-freight provider in the nation. Each day, they deliver our customers’ freight in a safe and professional manner. We want to take a moment and say ‘thank you’ for everything they do for TMC and America,” said Harrold Annett, CEO and Chairman of TMC Transportation. For more information on Appreciation Week activities please visit the Driver Connection.

Drivers - Watch for a card and coupon in the mail!

8 Destination: Excellence Summer 2008

Listed are some of the prizes we will be giving away for Appreciation Week. Each driver eligible in the categories listed across will be automatically entered to win the prize for that category. Drivers can be entered in multiple categories.

Laptop Computer Accident/Incident free in the month of August

1 Year Subscription to SIRIUS Radio Clean DOT Inspection for August With SIRIUS Satellite Radio, you can listen to what you want,when you want, wherever you are. It is 100% commercial-free music from every genre, plus sports, news, talk and comedy.

Gel Tech Seat Cushion Million Mile Members GELTEC Medical Seat Cushions and Support Surfaces are made with a revolutionary “ultra” soft dry-polymer FlexGel™ formed into a unique geometric structure that allows it to behave more effectively than foam, air, springs or other fibrous materials. It provides maximum comfort through complete pressure and shear relief.

$100 Gift Card to Tickets Now Trainers TicketsNow is an online marketplace for event tickets anywhere in country. The prize is a gift card to the event of the winner’s choice. Any type of event can be purchased, from NASCAR to theater.

Portable DVD Player Safety Support Team Members

Various Prizes

life on the road Send us your photos from the road. You could win a prize! 1st - Digital Camera 2nd - $50 3rd - $25

what’s wrong with this load Log onto Driver Connection and click on the Appreciation Week page. There you will find the “what’s wrong with this load link.” Click on it to view several photos of a poorly secured load. Tell us all the things wrong with it and you could win a Pilot gift card.

Send entries to Katie Stien - or mail to: 6115 SW Leland Ave., Des Moines, IA 50322 Summer 2008 Destination: Excellence 7

Home Depot Honors TMC Driver Congratulations Eric Dean on your recent award from Home Depot. Dean is a TMC driver for the Home Depot dedicated account in Norwood, Mass. He received the award from Home Depot on June 18th recognizing excellence in customer service. Robert Powell, receiving manager for Home Depot, recommended Eric Pictured from left to right Wayne Forni TMC for this award based Project Mgr. Josh Perry Safety Eric Dean on his excellent TMC Driver Bill Kasper Home Depot Distribution Mgr. Ed Perreault Home Depot customer service Asst. Distribution Mgr. and attitude.






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Eric has been here since the start-up of this Home Depot account in December 2006,â&#x20AC;? says fleet manger Wayne Forni. â&#x20AC;&#x153;He is very well liked and respected by his fellow drivers and management. Eric is always willing to give 100 percent of himself whether it be helping fellow drivers or covering an extra load to make us a success with Home Depot.â&#x20AC;? Thank you Eric for your commitment to excellence!

In Memory of Trevor Spooner It is with great sadness that the TMC Transportation family says good-bye to friend and driver Trevor Spooner. Spooner was at a stop in Canada when he suffered a heart attack. Spooner, who began driving for TMC in 2007, is survived by his wife, Janet. Our thoughts and prayers go out to his family.

10 Destination: Excellence Summer 2008


615 E. Lane St, Winterset, IA 50273 800-246-1942 â&#x20AC;˘ 515-462-1942 Fax: 515-462-5985 â&#x20AC;˘

Custom Aluminum & Stainless Steel Fabrication â&#x20AC;˘ Cab Guards â&#x20AC;˘ Coil Racks â&#x20AC;˘ Toolboxes â&#x20AC;˘ RGN Ramps â&#x20AC;˘ Trailer Accessories â&#x20AC;˘ Stainless Steel Fuel Tank Skins Steel, Aluminum and Stainless Steel Repairs Celebrating 16 years of Business Randy Simon, owner Member of National Truck Equipment Association

This article sponsored by Bandag & Bridgestone/Firestone

Fuel Economy Is there an answer to better fuel economy? The bad news is there is no one answer. The good news is there are lots of partial answers.

What’s our best strategy? Interestingly enough, that hasn’t changed. You probably remember infamous bank robber Willie Horton, who, when asked why he robbed banks and no place else, responded, “Because that’s where the money is.” Fact is, TMC and just about everybody else will tell you the biggest single controlling factor in large truck fuel economy is your driver’s right foot. TMC estimates the mpg of the best drivers could be as much as 35 percent better than the worst. And that dwarfs any other thing you can do to save fuel.

That’s not news. No, but with fuel prices as high as they are, the effects of speed are becoming more and more important. Kenworth reports that increasing speed just 5 mph, to 65 from 60, can cut fuel economy by 6.4 percent. If you run 125,000 miles per year and get 7 mpg, that’s 1,221 gallons – not dollars, GALLONS – per tractor.

So what we’re seeing is that smaller factors are having a bigger effect? Absolutely. A short time ago, one of North America’s major LTL fleets reported it was reducing its governed speeds from 65 to 62, just 3 mph, and that it expects to save 3.2 million gallons of diesel a year by doing so. Another major fleet tells us that to them, a one-tenth mile per gallon change represents a million dollars a year in their fuel costs. And, industry authorities are now telling us that at many fleets, fuel is now the number one expense, NOT driver wages, as it has been for so many years.

So what part do tires play in the fuel picture? Tires are much smaller than driver boots, but now that smaller percentages are more important, they can make a big difference.

How can Bridgestone help? Right now, we are preparing the fourth edition of our fuel economy guide, incorporating our latest research. A lot has changed. Trucks have become more and more aerodynamic and both tractors and trailers have shed a lot of excess weight. Practically every engine is computerized. And fuel-efficient tires have become a mature product. They’re a lot different from the fuel-efficient tires of 10 or 15 years ago.

In what ways? Today’s fuel-efficient tires are delivering the kind of traction and tread life that early fuel-efficient tires could only dream of.

What about wide single tires? Wide single tires can be useful too, but in our view, their fuel efficiency is exaggerated. Bridgestone, for example, offers Greatec wide base radials for both drive and trailer positions, and these offer comparable fuel efficiency to other wide base tires. But, Bridgestone also offers conventional tires that are every bit as fuel-efficient as wide base tires. And with those, you don’t have to buy new wheels to get the benefits. In fact, if fuel economy is a big concern, conventional tires are a better buy.

Then why have the wide singles? The major benefit of the wide single is that it weighs less. And, if you can convert that weight savings into moneymaking payload, it can be a way to go. But if saving some weight doesn’t let you make more money, wide singles probably aren’t a very good idea.

And why still make tires that aren’t fuel-efficient? There still are applications where tread life, traction, durability, casing and sidewall strength and retreadability are more important than fuel economy. On/off-highway fleets, construction fleets, refuse haulers and local delivery operations often work in environments where tires aren’t a good way to save fuel.

Is there a way we can compare one tire against another? There is. Bridgestone offers a program called Tire Life Cycle Cost (TLCC) which uses a rigorously scientific, tested method. It can help you calculate your total tire cost per mile over the entire useful life of the tire, and show you what part of your tire costs relate to fuel use and what part to tire life. You’ll be able to run calculations based on your own, tire experience, purchase prices, tread life, maintenance costs, fuel prices, even retread costs and casing values. Best of all, you can compare what you’re currently using, including most major brands, against the best Bridgestone has to offer.

How can we get a copy? Your Bridgestone representative has a copy of TLC and will run it for you. It’s to complicated to post on the Internet as a cookie-cutter online program. That’s because it’s based on solid science. And because it’s constantly being updated with new information as new Bridgestone and competitive tires become available. So, get in touch with your Bridgestone representative and ask for a demonstration.

What other advice do you have? We’ll continue, in this series, to fill you in on what we’ve learned about tires and fuel economy. So watch this space. Meanwhile, “Don’t take any wooden nickels.” In times like these, there is no shortage of snake-oil salesmen who want to separate you from your money with “sure-fire” “guaranteed” fuel economy schemes. Make them prove the effectiveness of what they have. Insist on SAE and TMC tests from independent laboratories. If they don’t have them, ask yourself why. If America’s biggest fleets aren’t adopting their products, ask yourself why. Whether it bolts onto the engine, the body or your axles, if the promise is too good to be true, the product probably isn’t.

Summer 2008 Destination: Excellence 10

TMC Performs Extensive Fuel Te In January, three TMC employees and three drivers traveled to Ft. Stockton, Texas to perform fuel consumption tests at the Bridgestone/Firestone grounds. Their expansive testing grounds consist of several different test surfaces and tracks that other businesses and organizations have utilized. The facility is often used by Indy car drivers, NASCAR teams, and is also the site where land speed records have been set. The track that TMC utilized was a seven-mile oval track where tires, speed, and Biodiesel were tested. The main test conducted was the Technology and Maintenance Council / Society of Automotive Engineers 1321 Type II fuel consumption test. This test is the highest standard for testing fuel economy. The trucks were run at 65 MPH for six laps around the track, for a total of 42 miles on each run. Weather and wind speed were also recorded. The test began with preparation of the vehicles, which involved capping off fuel lines and adding a portable fuel cell to the trailer of each truck. Each cell was carefully measured before and after each run to ensure the integrity of the test. The next three days were spent testing. The test began with an hour and a half warmup period followed by a three- hour test run. The first run was a baseline test, which established the differences between the trucks and driversâ&#x20AC;&#x2122; MPG. After the first test was completed, the tires were changed out again and another warm-up period was run followed by another test. The test consisted of one control truck that used the same test components throughout the week (all tests were compared to this truck). There were two test trucks that had the testing tires changed after each test. Each truck started after the warm-up period and then took-off within three and a 12 Destination: Excellence Summer 2008

Above: TMC trucks on the 7-mile test track. Below: Bridgestone/Firestone technicians weighing TMC truck tires.

Below: The testing team at Ft. Stockton. Starting from the left: Bryan Bryan Kirkland Jr. and Thomas Shelton. Front row starting on left: Sam- Firestone

ests half minutes of each other. The trucks drove seven laps each, and had to complete the test plus or minus 13 seconds within the given time limit. The testing at the Bridgestone/Firestone proving grounds was a success thanks to all of the drivers involved. Everyone from Bridgestone/Firestone was extremely pleased with the professionalism of these drivers. The results from the test were based on the accuracy and efficiency of what they did. The outcome of the tests led to a change in TMCâ&#x20AC;&#x2122;s tire purchasing program. A special thanks to: Sam Kirkland Jr.-unit #91611, Thomas Shelton-unit #91152, and Michael Harper-unit #91344 for driving the test trucks in Ft. Stockton. TMC Employees: Bryan Bryant- Corporate Fuel Manager, and Jason Webb-EVP Asset Management. Bridgestone/Firestone Staff: Dave Reed- Regional Fleet Sales, Buddy Kirkwood - Engineering Manager, Greg McDonald-Engineering Manager, Larry Steven-Field Engineer, and Ronald Jones-Field Engineer.

ryant, Larry Steven, Jason Webb, David Nerad, Greg McDonald, Sam one, Buddy Kirkwood, and Michael Harper.

TMC Receives Smartway Certificate Together, rail and truck transport consumes over 35 billion gallons of diesel fuel per year. Translated into emissions, this represents over 350 million metric tons of carbon dioxide annually. The EPA Smartway program was launched in 2004 to help the environment and reduce the overall fuel consumption and improve air quality. The program endorses fuel saving products, automobiles, technology, and fleets that are working toward reducing the overall emissions generated through the freight transportation process. TMC is now a member of the EPA Smartway Program. To join the EPA Smartway Program, TMC had to estimate how much emissions we generate through the trucks that we have on the road. This included many different mathematical algorithms that are associated with: Idle time MPG Gallons purchased per year Truckload weight Aerodynamics Alternative Fuels Engine Year

Trailer Types Tire Compounds Lubrication Technology Trailer Capacity Speed Management Miles per year

By estimating these, and how much of an impact they have on our average fuel consumption and emissions generated, we were assigned a score by the EPA. The goal of the program is to increase this score by the year 2010. The EPA will help us increase this score by introducing ideas and products to our current programs and equipment specs. In return, this will reduce our overall carbon footprint. Summer 2008 Destination: Excellence 13

Veteran Driver’s Corner

Anthony Haines Anthony Haines of Littlestown, Pa., has been a professional driver since he graduated from high school. Anthony started driving with TMC in November of 1996. Since that time, he has accomplished 11 years of safe driving with the company. Anthony enjoys spending time with his wife, Sandra, and the rest of his family. When he does have spare time, he enjoys hunting. Q. What have you learned since you started driving? Haines: I’ve learned so much about not only the trucking industry, but also about meeting new people. Driving really makes you grow as an individual because of all of the experiences you have interacting with people. I’ve got to meet people from all around the nation. In addition, you learn pretty quickly about geography! There is so much beautiful country to see and by driving I’ve had the opportunity to see a lot of it. Q. What challenges do drivers in this industry face? Haines: Today safety is a challenge and a concern, especially with competition. So many drivers want to hurry, get to their destination, get a paycheck and go home. You have to be careful and not be in a hurry. You have to be cautious loading, on the road, unloading, and even once you’re home. You’ve got to watch your truck and your surroundings at all times. It’s all about safety and defensive driving. Q. Do you have advice for drivers dealing with customers? Haines: When dealing with customers, the best thing to do is remain calm. If you go in there being pushy and agitated, you’ll just end up waiting longer. Be patient and courteous. Follow their policies and rules and if you can help them, do so. You have to be customer-friendly because customer service is key. Q. Do you have advice for new drivers? Haines: Driving is a job. However, it’s a job that if you put your heart into it, you will love it. I’ve hauled everything through different jobs and driving a flatbed is my favorite. Just remember to follow the rules of the company, rules on the road, and you’ll love it too. Q. How do you deal with being away from your family? Haines: My advice is to take your spouse/family with you on the road. If you share your life with them, they may learn to like it too. Today, everyone has a cell phone, so you’re really never out of touch. Sometimes it’s hard because you don’t always get that physical presence, but if you talk to your family everyday, it makes it a lot easier. It’s always hard being away, but now it’s easier than ever.

Is there a TMC driver you think should be featured as a Veteran Driver? Let us know! Send an e-mail to or Macro 25: Free Form 73 from your Qualcomm

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trainer of the month â&#x20AC;&#x153;The beautiful thing about learning is that no one can take it away from you.â&#x20AC;?

The Trainer of the Month Award is given to a trainer who has actively trained for 9 out of the last 12 months. The Training Department will nominate drivers. The recipient is chosen based on the number of drivers trained, trainee retention, trainer and trainee safety record.

For all your truck and trailer financing needs.

January 2008-David Myers


February 2008-Seymour Cook March 2008-Chad Ganoung April 2008-Michael Vasbinder May 2008-Keith Weaver Congratulations to these trainers!

TMC Employees Now Get 10% Off Visit

10% Off Valve Lash Adjustment For All Heavy-duty Cat Engine Models Keep your Cat heavy-duty engine running at full power and lower your fuel consumption with a Valve Lash Adjustment - a relatively uncomplicated procedure, but critical to the life of your engine. Schedule a valve lash adjustment service appointment at any Ziegler Cat location. Just mention this ad and program #02-08 when scheduling appointment to receive 10% discount. Limited time offer.


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Summer 2008 Destination: Excellence 15

Heard from the Road ... On June 25th, Gray Dougherty accidentally left $60 cash in the ashtray of his loaner at Joplin. Later that day, Ed Dougherty and Chris Teel found the money and returned the cash to Gray. Gray Dougherty and TMC commend these two drivers for their honesty.

“John Stamy #91078 could teach proper securement. It’s nice to see a man with pride. Let him know it doesn’t go unseen.” David Valdez #23062

To Whom It May Concern: My name in Jon Klemm. I was traveling westbound on state Route 224 in Lodi, Ohio when I came across one of your tractors sitting at the side of the road. At the time, the driver seemed to be in trouble. When I approached his truck to see if everything was alright, he very politely informed me that he and his truck were just fine. He then informed me that he had just pulled off to the side of the road to answer his cell phone. I cannot express to you how much safer this makes me feel seeing that even one driver pulls off the road to answer a phone call. I do not know this man’s name, truck number or anything else. I am an employee of Blue Beacon Truck Wash number 30 in Lodi, Ohio. I am almost positive I have had to deal with this driver in my truck wash on several accounts. To sum up, I would like to commend this driver with all I have for having the courtesy of pulling off the road for this phone call. Sincerely, Jon Klemm

TMC Transportation Public Relations Department 1-800-247-2460 Erin Monahan, Public Relations Manager, Ext. 3566 Katie Stien, Public Relations Coordinator, Ext. 3567

6115 S.W. Leland Ave. Des Moines, IA 50321

Corporate Magazine  

An issue of a corporate magazine that I wrote and designed.