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MITB

Master of IT in Business (Service Sector)


Real-Time Analytics Real-Time Advantage The SMU MITB (SS)

CONTENTS

Dean’s Message

1

Programme Overview

2

Board of Advisors

3

Programme Structure

5

Course Description

6

Application, Scholarships & Awards

9

Faculty members

15


10th Anniversary 2000-2010


Data Is Everywhere!

Dean’s Message

The ability to sense what is happening with processes, customers, operations and IT service delivery, as well as sense the overall external environment is transforming the service sector. In every industry, data collection and management, analytics, and leveraging of analytic insights is becoming more real time, more complex, and more critical to every tactical and strategic aspects of business decision making. The Singapore Management University (SMU) is proud to be the first university in Asia, and perhaps in the entire world, to offer a professional Master degree programme that addresses this exploding new world of data pervasiveness by deeply integrating the four aspects highlighted below. This programme, the Master of IT in Business (Service Sector), is committed to being the best in the world at preparing professionals to manage and integrate: •  Massive amounts of increasingly real time data from multiple sources •  Analytics for insight to improve service offerings, productivity, and business agility •  The context of Service Sector Processes •  Enabling IT Solutions & Architecture for Enterprise Analytics Implementations We are co-designing and co-delivering our curriculum with leading global and regional service sector firms. Organisations that are best practice leaders and next-practice early adopters in the following industries are partnering with us to design and deliver our labs, case studies and learning experiences: •  Hospitality, Tourism & Entertainment •  Supply Chain, Distribution & Retail •  Healthcare •  Public Sector •  Telecommunications & Internet/Media In accordance with the overall MITB Programme, the Service Sector track also prepares professionals for IT & Project Management, as well as for selected aspects of General Management required for the techno-strategist who can effectively link IT with business. We welcome you into the MITB (Service Sector) Programme. This programme will prepare you for the future of technology & operations in the Service Sector.

Yours sincerely

Practice Professor Steven Miller Dean, School of Information Systems

Dean’s Message

1


Programme Overview The Master of IT in Business (Service Sector) Programme is a horizontal focused degree where students will learn the linkages across service delivery process, data, operations, analytics, technology & architecture of several service industries, including healthcare, hospitality, retail, supply chain, transportation and entertainment. A datacentric perspective for understanding service delivery with the emphasis on emerging “next-practices” of real time, adaptive data analytics with massive amounts and multiple types of data. The programme is designed in close collaboration with experts, using rich examples from these service industries.

Technology and Operations Surround All Service Sector Business Functions

The rationale for launching this new track in Service Sector is as follows: •  The Service Sector is constantly faced with the challenge of getting a real competitive edge or differentiation since service is an intangible “product”. Thus, there is an increase need in using Business Intelligence and Data Analytics to improve the service offerings, productivity and agility in the Service Sector. •  Following the success of the first track in Financial Services Industry (FSI), the SMU School of Information Systems (SIS) has demonstrated the ability to design and deliver courses at the Masters level, which links the business domain and IT. •  SIS already has strong working relationships with many of the Technology & Operations executives in the Service Sector. •  To our knowledge, there are no courses available thus far with the same focus, content and depth. Our students will also be trained in essential business methods and management concepts required for assuming senior levels of responsibility technology and operations. The MITB (Service Sector) Programme also provides the necessary foundation for understanding and managing technology and operations projects, and using Data Analytics to create more value for the business.

We are vigilant with the relevance and applicability of our courses. Key learning outcomes for the Programme are clearly defined and made reference to. We will constantly review and fine tune our courses based on feedback from students, our Board of Advisors and industry veterans. Students will also be provided with numerous opportunities to interact with the industry. They will be intimately engaged with organisations through the Capstone Projects which they undertake with industry sponsors. They will also be able to meet up close with industry experts who share their views and perspectives on a variety of topics during Industry Seminars organised by the School of Information Systems. The MITB (Service Sector) Programme will begin with the first part-time intake in January 2011. In January 2012, the full-time option will be launched, allowing students the choice of completing the Programme intensively in one year.

The solid foundation which our students establish over their course of study is built with the help of the Unified Service Sector Process Framework (USSPF). The USSPF provides a systematic way of understanding and analysing linkages across key processes, operations, data, technology solutions and management supervision. Our courses are designed to take full advantage of it.

Programme Overview

2


Board of Advisors Mr Bill Lee Managing Director, Singapore and Regional Accounts SAS Institute Pte Ltd

Bill Lee is the Managing Director for SAS Singapore and oversees SAS’ Key Regional Accounts in Asia. He manages a group of professionals to expand the knowledge and the implementation of Advanced Business Analytics in Singapore. Bill is also very active in working with the Singapore Government and tertiary education institutions to develop curriculum and build more skilled resources to fill such gap in the market. Prior to joining SAS, Bill was in Business and Technology Consulting for over 15 years with global consulting firms. He headed up the reengineering and change management practices for ASEAN. During his consulting years, Bill worked with organisations to develop strategies and also assist them to implement the plans through operational and technology initiatives. Bill holds a Bachelor of Science Degree in International Banking and Finance from the University of Oregon in Eugene USA.

Mr Steve Lee Chief Information Officer and Director, Technology Changi Airport Group

Mr James Loo Chief Information Officer, YCH Group Chief Operating Officer, Y3 Technologies Pte Ltd

James is CIO of YCH Group, responsible for the Group and its subsidiaries’ IT strategies and performance. He led the Group’s move to spin off their IT department into an independent IT company - Y3 Technologies and now heading it as Chief Operating Officer. James has served in senior management positions at Cincom Systems, ObTech AP, and Viewlocity AP. He serves on the Advisory Panel of A*STAR Get-Up Advisory Council and Chartered Institute of Logistics and Transport, Singapore. He is also on the Singapore Logistics Association’s Technology/e-Logistics Sub-Committee, Deputy Chairman on the Singapore eSCM Council, EDB’s Industry User Council for Transportation & Logistics, IDA’s RFID Alliance Steering Committee, Singapore ITMA Council, and a Member of Spring’s Standardisation Technical Committee – Supply Chain Management. He was also the past Chairman of Singapore IT Federation Wireless Chapter.

Mr Tim PHILLIPS Global Managing Partner, Forensic & Dispute Services Deloitte

Steve is the CIO and Director, Technology at Changi Airport Group. Prior to joining CAG, Steve was the CIO at Kuok (Singapore) Ltd, a company with businesses in trading, shipping, logistics and other businesses across the region. He spent his earlier years in the Ministry of Defence (MINDEF) where he held the post of Deputy Director, MINDEF CIO Office before leaving to join the private sector. Steve is also the Treasurer of the IT Management Association (ITMA), Singapore and on the Advisory Committee of the Temasek Polytechnic, Informatics & IT School. Steve completed the Stanford-NUS Executive Programme in International Management; as well as the Advanced Management Programme at the National Defence University, USA. As an undergraduate, he was trained as a mechanical engineer at NUS and his postgraduate education was in operational analysis at the Naval Postgraduate School, California, USA.

Tim is the Global Managing Partner for the Forensic and Dispute Services practice operating from Singapore. Globally, he is responsible for Forensic practices in more than 35 countries involving more than 150 partners and 1500 staff. Tim has worked in the law enforcement and regulatory arena for over 30 years and has significant experience in financial markets and securities markets regulation, having previously held senior enforcement roles with the Australian Securities and Investment Commission (ASIC). He joined Deloitte in Sydney in 1999 and has since built that largest Forensic Practice in Australia. Tim has led some of Asia Pacific’s largest and most complex fraud, financial crime and corruption investigations. In addition, Tim continues to provide guidance & advice to regulatory agencies on enforcement strategy including ASIC, AUSTRAC (the Australian Money Laundering Regulator) and APRA (the Prudential Banking Regulator).

•  Mr Vikram MUJUMDAR

•  Mr Joseph WONG

Senior Director, Revenue Management - Asia Pacific Starwood Asia Pacific Hotels & Resorts

Managing Director, IT Asia Pacific Starwood Asia Pacific Hotels & Resorts

Board of Advisors

3


In addition to the Board of Advisors members for the MITB(SS) programme, we also have many senior executives who are from the Service Sector, who are the Board of Advisor members for the School of Information Systems: •  Liak Teng Lit, CEO, Alexandra Hospital (Singapore) •  Thomas Dillon, Vice President of IT – Asia, Venetian Macau Limited (China) •  Yap Chee Yuen, Senior Vice President, Information Technology, Resorts World at Sentosa Pte Ltd (Singapore)

SMU does it again with this very innovative and unique Master Programme for the service sector. It is even most timely, when our government is pushing for further productivity improvement (they called it CBF – Cheaper, Better & Faster) in a mature economy. This is the answer for our Service sector – smart use of technologies into operations and processes to share best practices and innovations within the service sector. Mr James LOO Chief Information Officer, YCH Group Chief Operating Officer, Y3 Technologies Pte Ltd

•  Benedict Chang, Group Managing Director, IDS Group (A member of the Li & Fung Group) (Hong Kong) •  Robert Yap, Chairman & CEO, YCH Group (Singapore) •  Robert MC Yap, Senior Vice President, Worldwide Shared Services Trading Division and Information Technology Division, DFS Group Limited (Singapore) •  Bill Chang, Executive Vice President (Business Group), Singtel (Singapore) •  Eugene Chang, Director, Information Systems Division, MINDEF (Singapore) Follow this link at our website to view their profiles: http://www.sis.smu.edu.sg/about_school/advisory_board/ index.asp

I am honoured to be associated with this programme. There is so much more that we can do to harness the potential of technology in the area of Service Excellence, and this programmes offers an excellent opportunity for professionals in this sector to gain from the insights of others and exchange ideas on how to transform and/or improve the way they think and serve their customers. Mr Steve LEE Chief Information Officer and Director, Technology Changi Airport Group

Board of Advisors

4


Programme Structure The Master of IT in Business (Service Sector) is an intensive 2-year part-time programme which will begin in January 2011. The 1-year full-time programme will only begin in January 2012. The Programme comprises eleven courses and a capstone project. The capstone project is equivalent to two course units. Classes are conducted on weekday evenings and/or on Saturdays. A workshop is conducted once a month during a weekday evening. This is when industry experts share their insights, and work with students to guide, review and critique their projects.

Programme Completion Model Period

Number of Maximum Courses candidature per term period (terms A & B)

Full-time Programme

12 months

4

2 years

Part-time Programme

12 to 24 months

2 to 4

4 years

Programme Curriculum B. Service Sector Processes, Analytics & IT (B.1 & B.2 are compulsory; select 3 other courses) B.1 Service Sector Process & Data Framework B.2 Data Analytics Lab B.3 Customer Focused Data, Analytics & IT B.4 Operations Focused Data, Analytics & IT B.5 IT Service Delivery Processes, Technology & Architecture B.6 Emerging Trends in Analytics & IT C. IT and Project Management (C.2 compulsory; Choose 5 other courses across Series C and D) C.1 IT Governance & Innovation Management C.2 Spreadsheet Modeling for Technology & Operations Decisions C.3 IT Project & Vendor Management C.4 Global Sourcing of Technology & Processes D. General Management D.1 Accounting for Technology & Operations Managers D.2 Strategy & Organisation D.3 Finance for Technology & Operations Managers E. Capstone Project – equivalent to 2 courses D Series courses are open for exemption if the candidate has completed a similar course in the recent years and have obtained good results. Up to a maximum of 3 exemptions are allowed. Any exempted course must be replaced by another course in Series B, or any course in Series A from the Financial Services track. Application for exemption must be applied before the commencement of the programme.

Programme Exit Model We allow students to re-sit a failed exam. They will not be able to continue the programme if they do not pass on the second attempt. Students need to maintain an average GPA of 2.5 in order to remain in the programme. Upon successful completion of the programme, students will be conferred the Master of IT in Business (Service Sector) degree by the Singapore Management University. The increasing dependence on advance analytics in all areas from managing risks to forecasting customers expectations to understanding organisation performance has further increase the reliance on Information Technology to bridge capabilities and performance. The role of technology in operations has become more entrenched and critical. To be effective, it is not sufficient for IT professionals to be proficient and knowledgeable in IT matters. IT capabilities need to be married with solid knowledge of business operations & their requirements and management methods. There is a shortage of professionals in the market today who are conversant in business issues and IT’s role to address them. The SMU MITB(SS) programme fulfills a critical gap and its graduates will be well received by the industries. Mr Bill LEE Managing Director, Singapore and Regional Accounts SAS Institute Pte Ltd

Programme Structure

5


Course Description B.1 Service Sector Process and Data Framework This course sets the stage by introducing the Unified Service Sector Process Framework as well as the Plan-Do-See-Act Framework for the data value chain. The Unified Service Sector process framework is used to represent and analyse a service enterprise in terms of 11 interlocking views. This is illustrated with case studies from healthcare, hospitality, retail, supply chain and others. The Plan-Do-See-Act Framework for the data value chain is used to organize and explain how data is generated, manipulated, analysed and used across key functional areas. The functional areas we focus on are those dealing with customers, operations and IT service delivery. This course lays the foundation for the subsequent series of courses.

B.2 Data Analytics Lab This course is a hands-on lab introducing the SAS Enterprise Intelligence Platform. Students gain experience with data preparation, analytics, and reporting. They also work with the SAS Management Console, SAS Data Integration Studio, SAS OLAP Cube Studio, and SAS Information Map Studio to build a data mart. The information in the data mart are then analysed and reported on using SAS Enterprise Guide, the SAS Add-In for Microsoft Office, SAS Web Report Studio, and the SAS Information Delivery Portal. This lab work is done in the context of industry grounded use cases. The skills acquired in this course will be used in the subsequent courses of the programme for example Customer Focused Data, Analytics & IT and Operations Focused Data, Analytics & IT.

B.3 Customer Focused Data, Analytics & IT The goals of this course are for students to (a) develop a strong understanding of the concepts and techniques of customer focused and data driven analytics, and supporting systems and (b) apply that understanding in creating cuttingedge business analytics applications and IT solutions for service industry companies to gain customer insights. This includes using these applications and solutions to analyse customers’ attitudes, behaviour, profitability and risk. This involves topics such as i) customer focused analytical reasoning, ii) methods and applications to support analytic tasks and analytic challenges in specific industry contexts, iii) evaluating and improving the usefulness and usability of data analytics applications. Several case studies on customer focused data analytics and related IT projects are studied. Emerging “next-practices” of real time, adaptive data analytics in the context of customers are explored. Linkages across processes, data, operations, analytics, technology and architecture are highlighted.

B.4 Operations Focused Data, Analytics & IT The goals of this course are for students to (a) develop a strong understanding of the concepts and techniques of operations focused and data driven analytics, and supporting systems and (b) apply that understanding in creating cuttingedge business analytics applications and IT solutions for service industry companies to gain operation insights. This include using these applications and IT solutions to analyse operations challenges such as forecasting, scheduling, capacity planning, queue management, revenue & yield management, and inventory management. Several case studies on operations focused data analytics and related IT projects are studied. Emerging “next-practices” of real time, adaptive data analytics in the context of operations are explored. Linkages across processes, data, operations, analytics, technology and architecture are highlighted.

B.5 IT Service Delivery Processes, Technology & Architecture This course uses the industry standard Information Technology Infrastructure Library (ITIL®) Framework to represent and analyse the IT service delivery life cycle and processes of a service enterprise. We explore how the various aspects of data management and analytics can be used within the IT service delivery organisation to monitor, analyse and manage its service delivery effectiveness. Building on the ITIL® conceptual framework and analytic methods and supporting systems, the students will do exercises related to trade-off analysis. For example exploring trade-offs related to IT service delivery cost and service level attainment. Other examples will explore trade-offs related to achieving the Plan-Do-See-Act data value chain, as well as fulfilling the requirements for business analytics applications and IT solutions in customer and operations areas. In addition, we will consider IT service delivery needs for the management of service industry and execution risks, and data security and privacy. Emerging “next-practices” of real time, adaptive data analytics in the context of IT service operations are explored. Linkages of IT service delivery with enterprise across processes, data, operations, analytics, technology and architecture are highlighted.

B.6 Emerging Trends in Analytics & IT This course provides an introduction to key trends that are the “next best practices” in the service sector industry in the areas of technology and analytics. It will build upon the mature technology and analytics concepts covered in the earlier courses. Both evolutionary trends and revolutionary disruptive trends are discussed along with the impact to Enterprise Architecture and expected business benefits. While the specific topics covered will constantly change to keep with the then emerging trends, some of the topics that are relevant in the current timeframe are mobility & digital convergence, text & image analytics, harnessing internet/social network data & analytics based on it and location-awareness & related analytics.

Course Description

6


C.1 IT Governance & Innovation Management

C.3 IT Project & Vendor Management

The first part of this course covers issues related to IT governance including IT portfolio and capability management and related risk. It discusses the five key questions that are central to good IT governance and introduces the students to best practices from leading organisations. The first part also explains the principles behind IT Portfolio Management. It discusses the maturity levels for IT Portfolio Management and takes the students through a step by step process of constructing an IT Portfolio.

IT projects never go according to plan and project managers must exercise good judgment and effective management skill to ensure success. Students will learn of the many decisions and tradeoffs that project managers make daily, namely managing schedules, team dynamics, resource scheduling, quality issues, schedule delays, cost overruns, to name a few. Students will be introduced to best practices promoted by Project Management Institute (PMI) and documented in “A Guide to the Project Management Body of Knowledge” (PMBOK® Guide).

The second part of the course covers Innovation Management. Students study different innovation models and apply them to identify new innovation opportunities. Product and Service Innovations are discussed in depth. Students will also gain an understanding of how to manage innovations in their organisations.

C.2 Spreadsheet Modeling for Technology & Operations Decisions Very often, managers need to quickly make important decisions related to managing IT investments, assets, operations and projects. Understanding how to analyse trade-offs between alternatives is difficult to do without a good model. This course focuses on using Microsoft Excel as a spreadsheet tool to build such decision models and to perform business analysis. Students will be able to analyse trade-offs and understand the sensitivity impact of uncertainties and risk. The key emphasis of this course is on developing the art and intuition of modeling, more so than just learning about the long list of available models, in the context of managing IT resources and operations. Data Analytics is the next big thing in business. Data can be a lazy asset and is often undervalued – finding ways to help business organise and better understand all of the data they capture, will help them make better business decisions, reduce risks and improve returns. There are oceans of data being amassed by companies but only islands of insights. Data can give clients best practice and benchmarking information, as well as providing predictions for business trends. A lot of corporations have well organised data repositories, and some have an analytics capability, but few have the capability and bandwidth to combine both and apply it to specific business issues. SMU’s new programme will develop professionals who will truly be part of the next big thing in business. Mr Tim PHILLIPS Global Managing Partner, Forensic & Dispute Services Deloitte

Case studies of real world IT projects, computer-based simulation games and role playing negotiation exercises will be used in class to help students understand and practice project management skills of managing conflicts, responding to unexpected project problems and negotiating a win-win contract agreements between client and vendor. IT projects inevitably involve vendors, and increasingly IT operations and IT infrastructures are outsourced to third-party service providers. The ability to manage vendors and negotiate favorable contract terms are essential skills for project managers. Determining when to use and how to select a vendor effectively can make or break even the most carefully planned projects. Students will learn and practise activities that are essential to effective vendor management.

C.4 Global Sourcing of Technology & Processes Standardising business processes, advances in information and communication technologies, and the continuous improvement of the capabilities of IT service providers around the world, among other factors, have led to an intense impetus to “strategise” IT sourcing. In this course we will investigate how enterprise IT services are (out/in) sourced in the service sector. We will also draw relevant examples and lessons learnt from other industries. Students will develop an understanding of the core issues involved in a variety of sourcing strategies (out/in/cosourcing), the industry best practices in managing IT sourcing (through case-studies and guest lectures), and the emerging governance schemes for IT sourcing. The other side of sourcing will be analysed, that is, the vendor’s perspectives on managing sourcing relationships and how they deliver their promise of low-cost and highquality services. Students will have the opportunity to practise forming sourcing decisions - writing Request For Proposals (RFPs), bidding on RFPs, designing contracts, and the like.

Course Description

7


D.1 Accounting for Technology & Operations Manager

D.3 Finance for Technology & Operations Manager

Students are equipped with basic knowledge of accounting basics and the ability to better understand a set of financial statements. The course covers issues such as accrual versus cash systems of accounting, measurement difficulties, and timing judgment involved with assets, liabilities, revenues and expenses amongst others.

Students will be exposed to key financial concepts and tools commonly used by managers in making sound financial decisions. These include ratio analysis, time value of money, risk-return trade-off analysis, capital budgeting, stocks, bonds, and option pricing. In addition, the course also covers short-term financial planning and management, including the management of cash and liquidity, credit and inventory management.

The course also aims to improve analytical skills through problem solving using accounting information such as fixed versus variable costs and the use of this distinction to conduct a Cost-Volume-Profit (CVP) Analysis. Students are also required to understand relevant costs for decisions such as make versus buy and segment analysis. The course will also introduce students to costing systems, performance measures, cost allocation, planning and performance budgets, and how these accounting tools help organisations to be more effective.

D.2 Strategy & Organisation This course is designed to help students understand how the development of strategies and the organisational changes and leadership necessary to create competitive success. A key aspect of strategic success is execution, without which ideas remain only ideas and not vehicles for value creation. The topics of execution by way of the organisation, management and change leadership will be discussed in detail. Lectures, case studies, readings, simulations, tools and their practical use, as well as class participation will be the primary vehicle to create the appropriate learning environment. The outcome of this course will be an effective theoretical and practical understanding by the students of strategic analysis, formulation, execution, and the role and practice of leadership, management and organisation. Term 2 (Jan 2011 – Apr 2011) Term 2A D.1 Accounting for Technology & Operations Managers

Term 2B D.2 Strategy & Organisation

Term 2A B.1 Service Sector Process & Data Framework

Term 2B B.2 Data Analytics Lab

The types of expertise we are strengthening and integrating are represented by the three series of courses in the programme: •  Service Sector Processes, Analytics & IT •  IT & Project Management •  General Management The learning-by-doing in context and across contexts is woven into the programme through the way we design and execute all of our course assignments and class interactions. The capstone project, where the students take on a substantial realworld challenge requiring him or her to apply their expertise in an integrated fashion, is the capstone of the learning-by-doing experience. Professor Steven MILLER Dean, School of Information Systems Singapore Management University

Term 3 (Apr 2011 – Jul 2011) Term 3A C.2 Spreadsheet Modelling for Technology & Operations Decisions

Term 2 (Jan 2012 – Apr 2012)

We have carefully crafted this programme to emphasise two critical dimensions of deep learning: 1) Integrative Expertise, 2) Learning-by-doing in context and across contexts.

Term 3B C.1 IT Governance & Innovation Management

Term 3 (Apr 2012 – Jul 2012) Term 3A B.3 Customer Focused Data, Analytics & IT

Term 3B B.4 Operations Focused Data, Analytics & IT

Term 1 (Aug 2011 – Nov 2011) Term 1A D.3 Finance for Technology & Operations Managers

Term 1B C.3 IT Project & Vendor Management

Term 1 (Aug 2012 – Nov 2012) Term 1A C.4 Global Sourcing of Technology & Processes

Term 1B B.6 Emerging Trends in Analytics & IT

B.5 IT Service Delivery Processes, Technology & Architecture E.1 Project -  Project definition, development & critique workshops -  Industry expert seminars & company site visits

E.2 Project Delivery

Course Description & Calendar

8


Application, Scholarships & Awards Application Requirements

Application Process

The Master of IT in Business (Service Sector) Programme seeks applicants with the following:

Online application can be done at:

•  A good Bachelor’s degree preferably in Computer Science, Information Systems, Information Technology (IT), Engineering, or Science. •  At least 2 years of IT and/or operations related work experience in any industry. •  Applicants must apply with a valid GMAT (within the last 5 years) or a registered GMAT date. Conditional acceptance may be granted to applicants with registered GMAT date. GMAT score must be submitted before matriculation into the programme. (GMAT Code: F8D-Z4-61) •  Singapore citizens, Permanent residents and foreigners who are working and based in Singapore are welcome to apply. •  Student visas will not be issued for international graduates on part-time programme. Also, acceptance into the full-time programme does not guarantee successful application of student visa. •  Admission interviews will be conducted for shortlisted candidates.

Application Deadlines Application is now open for the January 2011 intake. Admission interviews will be conducted from July 2010. The deadlines are: Enrolment

Deadline

Application Deadline*

31 October 2010

Interviews and Short-listing

By 31 October 2010

Rolling Admission (upon availability of seats )

1 November 2010 to 15 December 2010

http://www.sis.smu.edu.s g/pro gramme/Maste rs/ admission.asp The following information is to be provided online: •  A personal statement This is a write-up that explains why you wish to enter the MITB Programme, in what ways you believe you are qualified, and your future career aspirations. •  Scanned copies of relevant certificates and academic transcripts •  Scanned copies of Passport and/or NRIC •  Referee Forms Two different referees are required to complete the online form. Hardcopy referee forms are available from the website, if online submission is not possible. Hard copies are to be mailed to: Master of IT in Business (Service Sector) Graduate Programmes Office School of Information Systems Singapore Management University 80 Stamford Road Singapore 178902 •  Application fee payment of S$50. Payable either by: •  Cash (in person) or •  Cheque to be made payable to “Singapore Management University “ or •  Credit card (online)

*Foreign students please apply by 31 October 2010.

Application, Scholarships & Awards

9


Programme Fees The current fees for the programme are: Fees

Amount

Comments

Application

S$50

Non-refundable.

Registration

Singapore Citizens & Permanent Residents - S$400 Foreigners - S$500

Non-refundable. The fees include matriculation, orientation activities, library/computer account, insurance and other miscellaneous fees.

S$40,000

GST charges included. Amount covers tuition for full 13 courses curriculum. Tuition fees are payable in three equal instalments.

Tuition*

*T  uition fees are locked in once the student enters the programme. The Singapore Management University reserves the right to alter tuition fees for new incoming cohorts when required.

Scholarships

Outstanding Student Awards

MITB Scholarship The MITB Scholarship, offered by the MITB (Service Sector) Programme, aims to encourage outstanding students to pursue the MITB (Service Sector) Programme, to achieve academic excellence in service process delivery, data analytics and technology. A maximum of five scholarships valued at S$5,000 each, will be awarded every year commencing Academic Year 2011-12.

The School of Information Systems recognises the outstanding academic achievements of students in the MITB (Service Sector) Programme through the Outstanding Student Awards. The details are: •  For each graduation batch, the programme will present up to three outstanding student awards of S$3,000 each •  Recipients will be determined purely based on merit, using the results of the first 4 terms for part-time students, and first 2 terms for full-time students •  Must not be a recipient of other scholarship, sponsorship or award

To be eligible for this Scholarship, applicants must meet the following criteria: •  Have outstanding academic results •  Demonstrate leadership potential •  Is resourceful, creative, and innovative •  Must possess qualities of MITB ambassador •  Must not be a recipient of other scholarship or sponsorship •  Special consideration may be given to students with financial needs Tenure and Benefits of the Scholarship •  Each scholarship, valued at S$5,000 is tenable for the duration of the scholar’s studies (up to two years), subject to good academic results •  The Scholarship will offer partial financial support towards annual tuition fees •  No bond is required of the scholarship recipients

Study Loans Study loans are available from: •  Citibank •  R  HB Bank •  Maybank •  OCBC Bank •  POSB

Payment Schedule Tuition fees for the full MITB (Service Sector) Programme are payable over 3 installments in the 2 years of parttime study. Instalment

Payable in

Amount

1st Payment

January 2011

S$13,500

2nd Payment

August 2011

$13,500

3rd Payment

April 2012

$13,000

Total

$40,000

Application, Scholarships & Awards

10


Faculty members The programme is delivered by well qualified and experienced faculty members and industry professionals. Our faculty members have PhDs from well-known Universities around the world and have many years of outstanding pedagogical delivery methods. The industry professionals who form part of our adjunct faculty member team are senior managers who have worked a long time in the service sector.

Chris BOESCH •  Associate Professor of Information Systems (Practice) School of Information Systems PhD, Nova Southeastern University, 2004 •  Former Regional Director, Software Engineering, Dell Inc. •  Specialises in Cloud Computing and Platform & Infrastructure as a Service Michelle CHEONG Lee Fong •  Assistant Professor of Information Systems (Practice) School of Information Systems PhD, Nanyang Technological University, Singapore-MIT Alliance, 2005 •  Director, SIS Masters and Professional Programmes •  Specialises in service delivery network design and operations CHEW Kwee Tiang •  Adjunct Faculty School of Information Systems MBA, National University of Singapore, 2000 •  Chief Operating Officer, Alexandra Health Pte Ltd Adel F. DIMIAN •  Associate Professor of Management (Practice) Lee Kong Chian School of Business PhD, University of North Dakota, 1988 •  Former technology/operation/innovation executive at 3M

KAM Tin Seong •  Associate Professor of Information Systems (Practice) School of Information Systems PhD, University of London, 1995 •  Faculty Head, SMU-SAS Enterprise Intelligence Lab •  Specialises in business analytics and GIS applications KHOO Teng Aun •  Associate Professor of Accounting School of Accountancy Master of Economics Macquarie Univerisity, 1989 •  Specialises in managerial and financial accounting, reporting and audit LAM Wei Choong •  Adjunct Faculty School of Information Systems BSc, University of Waterloo, Ontario, Canada •  Managing Principle of Veros Consulting •  Former Regional Managing Partner ASEAN/ South Asia, IBM Business Consulting Services Joseph LIM •  Associate Professor of Finance (Practice) Lee Kong Chian School of Business PhD, New York University, 1989 •  Specialises in applied financial and investment analysis


MA Nang Laik •  Assistant Professor of Information Systems (Practice) School of Information Systems PhD, Imperial College London, 2008 •  Specialises in IT & Simulation in Logistics and Supply Chain Operations Jennifer MacIvor •  Adjunct Faculty School of Information Systems •  VP, Information Technology, DFS Venture Singapore Steven MILLER •  Professor of Information Systems (Practice) Dean, School of Information Systems PhD, Carnegie Mellon University, 1983 •  E xecutive Steering Committee Member, Living Analytics Research Centre Desai NARASIMHALU •  Professor of Information Systems (Practice) School of Information Systems PhD, University of Hawaii, 1983 •  Director, Institute of Innovation and Entrepreneurship, SMU •  Specialises in innovation strategy and practice

Venkat NARAYANAN •  Adjunct Faculty School of Information Systems MBA, Loyola Institute of Business Administration •  Senior VP, Mahindra Satyam •  Former Founder & Group CEO at Knowledge Dynamics •  Specialises in Business Intelligence and Corporate Performance Management Alvin ONG •  Adjunct Faculty School of Information Systems MBA, University of Surrey, UK •  Chief Information Officer, Alexandra Health Pte Ltd Narayan RAMASUBBU •  Assistant Professor School of Information Systems PhD, University of Michigan, 2005 •  Specialises in globally distributed software delivery systems Eugene SHUM •  Adjunct Faculty School of Information Systems Master in Public Health, Johns Hopkins MBBS, National University of Singapore •  Director, Medical Affairs, Alexandra Health Pte Ltd


SMU Masters. Be One. SIS Graduate Programmes Office School of Information Systems Singapore Management University 80 Stamford Road Singapore 178902 Tel: +65 6828 0939 Fax: +65 6828 0468 Email: sis_masters@smu.edu.sg www.sis.smu.edu.sg/programme/masters Version Date: 01 July 2010

Master of IT in Business (Service Sector)  
Master of IT in Business (Service Sector)  

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