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BPI002 Business Process (on OLC)

Multiple Choice Questions

1. What is a business process?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly. 2. What is a customer facing process?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly.


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3. What is a business facing process?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly. 4. What is the continuous process improvement model?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly.


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5. Which of the following is not one of the three key steps involved in business process improvement?

A. Measure what matters to most customers B. Monitor the performance of key individuals C. Assign accountability for process improvement D. Monitor the performance of key business processes 6. Which of the following is not one of the important characteristics of business processes?

A. The processes have internal users B. The processes have external users C. The processes occur only within organizations D. The processes occur across organizations 7. Which of the following is one of the important characteristics of business processes?

A. The process is crossdepartmental B. The process is based on how work should be done across organizations C. The process occurs only within organizations D. The process has internal users only


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8. Which of the following is a business facing process?

A. Marketing process B. Sales process C. Billing process D. Budgeting 9. Which of the following is a customer facing process?

A. Strategic planning B. Distribution C. Training D. Tactical planning 10. What is the analysis and redesign of workflow within and between enterprises?

A. Customer facing process B. Business process reengineering C. Continuous process improvement D. Business process management 11. What attempts to understand and measure the current process, and make performance improvements accordingly?

A. Customer facing process B. Business process reengineering C. Continuous process improvement D. Business process management


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12. What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?

A. Business process modeling B. Business process model C. Business process management D. Business process reengineering 13. What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

A. Business process modeling B. Business process model C. Business process management D. Business process reengineering 14. Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

A. Inputs, tasks, and activities in a structured sequence B. Resources, tasks, and inputs in a structured sequence C. Resources, timeframes, and tasks in a structured sequence D. Inputs, tasks, and costs in a structured sequence


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15. A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

A. Focus attention on the process model interfaces B. Expose process detail quickly and in a controlled manner C. Encourage inaccuracies in describing the process model D. All of the above 16. What integrates all of an organization's business process to make individual processes more efficient?

A. Business process modeling B. Business process model C. Business process management D. Business process reengineering 17. Which of the following is not a business process term?

A. Business process B. Business process model C. Business process model tools D. Business process reengineering


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18. What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

A. Business process modeling B. Business process model C. Business process management tools D. Business process reengineering 19. Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?

A. Is the process broken? B. Is the process antiquated? C. Does the process fall above best in class? D. Is the process crucial for productivity improvement? 20. Which of the following represent the managerial approach to reengineering projects?

A. Define the scope, plan, evaluate, analyze, approve, execute B. Define the scope, evaluate, analyze, plan, approve, execute C. Define the scope, analyze, evaluate, plan approve, execute D. Varies depending on the project

True / False Questions


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21. Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization. True

False

22. Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes. True

False

23. Strategic planning is a customer facing business process. True

False

24. Product development is a customer facing business process. True

False

25. Business process reengineering is the analysis and redesign of workflow within and between enterprises. True

False

Fill in the Blank Questions


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26. Business process modeling (or __________) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence. ________________________________________ 27. A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint. ________________________________________ 28. Continuous process improvement model attempts to understand and _________ the current process, and make performance improvements accordingly. ________________________________________ 29. Business process reengineering is the analysis and redesign of _________ within and between enterprises. ________________________________________ 30. Customer facing processes result in a product or service that is received by an organization's ___________ customer. ________________________________________ 31. ________________ facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. ________________________________________


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32. A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order. ________________________________________ 33. Business processes transform a set of inputs into a set of ___________ for another person or process by using people and tools. ________________________________________ 34. Manufacturing is a ________ facing process. ________________________________________ 35. Budgeting is a ___________ facing process. ________________________________________

Essay Questions

36. Describe business processes and their importance to an organization.


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37. Differentiate between customer facing processes and business facing processes.

38. Compare the continuous process improvement model and business process reengineering.

39. Describe business processes and their importance to an organization.


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40. Explain business process management along with the reason for its importance to an organization.


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BPI002 Business Process (on OLC) Answer Key

Multiple Choice Questions

1.

What is a business process?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly. This is the definition of business process. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-01 Describe business processes and their importance to an organization. Topic: Examining Business Processes


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

2.

What is a customer facing process?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly. This is the definition of customer facing process. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

3.

What is a business facing process?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly. This is the definition of business facing process. AACSB: Use of Information Technology


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

4.

What is the continuous process improvement model?

A. A standardized set of activities that accomplish a specific task, such as processing a customer's order. B. Result in a product or service that is received by an organization's external customer. C. Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. D. Attempts to understand and measure the current process, and make performance improvements accordingly. This is the definition of continuous process improvement model. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

5.

Which of the following is not one of the three key steps involved in business process improvement?

A. Measure what matters to most customers B. Monitor the performance of key individuals C. Assign accountability for process improvement D. Monitor the performance of key business processes Monitor the performance of key individuals is not one of the three key steps involved in business process improvement. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement

6.

Which of the following is not one of the important characteristics of business processes?

A. The processes have internal users B. The processes have external users C. The processes occur only within organizations D. The processes occur across organizations Business processes occur across organizations, not only within organizations. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

7.

Which of the following is one of the important characteristics of business processes?

A. The process is crossdepartmental B. The process is based on how work should be done across organizations C. The process occurs only within organizations D. The process has internal users only Processes are cross-departmental. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement

8.

Which of the following is a business facing process?

A. Marketing process B. Sales process C. Billing process D. Budgeting Budgeting is a business facing process. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

9.

Which of the following is a customer facing process?

A. Strategic planning B. Distribution C. Training D. Tactical planning Distribution is a customer facing process. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

10.

What is the analysis and redesign of workflow within and between enterprises?

A. Customer facing process B. Business process reengineering C. Continuous process improvement D. Business process management This is the definition of business process reengineering. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

11.

What attempts to understand and measure the current process, and make performance improvements accordingly?

A. Customer facing process B. Business process reengineering C. Continuous process improvement D. Business process management This is the definition of continuous process improvement. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement

12.

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?

A. Business process modeling B. Business process model C. Business process management D. Business process reengineering This is the definition of business process modeling. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

13.

What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

A. Business process modeling B. Business process model C. Business process management D. Business process reengineering This is the definition of business process model. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design

14.

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

A. Inputs, tasks, and activities in a structured sequence B. Resources, tasks, and inputs in a structured sequence C. Resources, timeframes, and tasks in a structured sequence D. Inputs, tasks, and costs in a structured sequence Inputs, tasks, and activities in a structured sequence. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

15.

A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

A. Focus attention on the process model interfaces B. Expose process detail quickly and in a controlled manner C. Encourage inaccuracies in describing the process model D. All of the above B should expose process detail gradually, not quickly and C should encourage accuracy, not inaccuracies. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design

16.

What integrates all of an organization's business process to make individual processes more efficient?

A. Business process modeling B. Business process model C. Business process management D. Business process reengineering This is the definition of BPM. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-05 Explain business process management along with the reason for its importance to an organization. Topic: Business Process Management (BPM)


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17.

Which of the following is not a business process term?

A. Business process B. Business process model C. Business process model tools D. Business process reengineering Business process management tools is the correct term. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design

18.

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

A. Business process modeling B. Business process model C. Business process management tools D. Business process reengineering This is the definition of business process management tools. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design


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19.

Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?

A. Is the process broken? B. Is the process antiquated? C. Does the process fall above best in class? D. Is the process crucial for productivity improvement? C should state does the process fall below best in class? AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design

20.

Which of the following represent the managerial approach to reengineering projects?

A. Define the scope, plan, evaluate, analyze, approve, execute B. Define the scope, evaluate, analyze, plan, approve, execute C. Define the scope, analyze, evaluate, plan approve, execute D. Varies depending on the project Define the scope, analyze, evaluate, plan, approve, and execute is the managerial approach to reengineering projects. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

True / False Questions

21.

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization. TRUE This is the definition of business process management tools.

AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design

22.

Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes. TRUE This is the definition of business process management.

AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-05 Explain business process management along with the reason for its importance to an organization. Topic: Business Process Management (BPM)


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23.

Strategic planning is a customer facing business process. FALSE Strategic planning is a business facing business process. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

24.

Product development is a customer facing business process. TRUE Product development is a customer facing business process. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

25.

Business process reengineering is the analysis and redesign of workflow within and between enterprises. TRUE This is the definition of BPR. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

Fill in the Blank Questions

26.

Business process modeling (or __________) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence. Mapping

AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design

27.

A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint. Process

AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design

28.

Continuous process improvement model attempts to understand and _________ the current process, and make performance improvements accordingly. Measure AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

29.

Business process reengineering is the analysis and redesign of _________ within and between enterprises. Workflow AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement

30.

Customer facing processes result in a product or service that is received by an organization's ___________ customer. External AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

31.

________________ facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. Business AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

32.

A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order. Process AACSB: Use of Information Technology Blooms: Remember


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Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-01 Describe business processes and their importance to an organization. Topic: Examining Business Processes

33.

Business processes transform a set of inputs into a set of ___________ for another person or process by using people and tools. Outputs AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-01 Describe business processes and their importance to an organization. Topic: Examining Business Processes

34.

Manufacturing is a ________ facing process. Customer AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

35.

Budgeting is a ___________ facing process. Business AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes

Essay Questions


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

36.

Describe business processes and their importance to an organization.

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order. Business processes transform a set of inputs into a set of outputs (goods or services) for another person or process by using people and tools. Without processes organizations would not be able to complete activities. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-01 Describe business processes and their importance to an organization. Topic: Examining Business Processes

37.

Differentiate between customer facing processes and business facing processes.

Customer facing processes result in a product or service that is received by an organization's external customer. Business facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-02 Differentiate between customer facing processes and business facing processes. Topic: Examining Business Processes


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

38.

Compare the continuous process improvement model and business process reengineering.

Many organizations began business process improvement with a continuous improvement model. A continuous process improvement model attempts to understand and measure the current process, and make performance improvements accordingly. Business process reengineering (BPR), is the analysis and redesign of workflow within and between enterprises. BPR relies on a different school of thought than continuous process improvement. In the extreme, BPR assumes the current process is irrelevant, does not work, or is broken and must be overhauled from scratch. Such a clean slate enables business process designers to disassociate themselves from today's process and focus on a new process. It is like the designers projecting themselves into the future and asking: What should the process look like? What do customers want it to look like? What do other employees want it to look like? How do bestin-class companies do it? How can new technology facilitate the process? AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-03 Compare the continuous process improvement model and business process reengineering. Topic: Business Process Improvement


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

39.

Describe business processes and their importance to an organization.

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence. A business process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint. A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to: expose process detail gradually and in a controlled manner; encourage conciseness and accuracy in describing the process model; focus attention on the process model interfaces; provide a powerful process analysis and consistent design vocabulary. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-04 Describe the importance of business process modeling (or mapping) and business process models. Topic: Business Process Design


Full file at http://testbank360.eu/test-bank-business-driven-technology-5th-edition-baltzan

40.

Explain business process management along with the reason for its importance to an organization.

The latest area to discover the power of technology in automating and reengineering business process is business process management. Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes. Many organizations are unhappy with their current mix of software applications and dealing with business processes that are subject to constant change. These organizations are turning to BPM systems that can flexibly automate their processes and glue their enterprise applications together. AACSB: Use of Information Technology Blooms: Remember Blooms: Understand Difficulty: 1 Easy Learning Objective: 02-05 Explain business process management along with the reason for its importance to an organization. Topic: Business Process Management (BPM)


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