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In a bureaucracy, people should occupy positions based on their performance rather than on social standing or contacts.

c. The extent of each position’s formal authority and task responsibilities, and its relationship to other positions in an organization, should be clearly specified. d.

To exercise authority effectively in an organization, positions should be arranged hierarchically so that employees know who to report to and who reports to them.

e. Managers create a well-defined system of rules, standard operating procedures, and norms so that they can effectively control behavior within an organization. i. Rules are formal written instructions that specify actions that should be taken under different circumstances to achieve specific goals ii. Standard operating procedures (SOPs) are very specific sets of written instructions about how to perform a certain aspect of a task. iii. Norms are unwritten, informal codes of conduct that govern how people should act. C. Issues/Concerns with Bureaucracy: Weber believed that the use of these five principles would improve organizational performance, if properly managed. However, if bureaucracies are not managed well, problems can result. 1. Rules may become so cumbersome that decision-making becomes slow and inefficient. 2. Managers often rely too much on rules to solve problems and not enough on their own skills and judgment thereby becoming

STUDENT POWERPOINT SLIDE 7 (INSTRUCTOR’S POWERPOINT SLIDE 12) Weber’s Principles of Bureaucracy: Figure 2.2

Solution manual contemporary management 7th edition jones  

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