Page 1


HELPING YOU GET THERE. GREATAMERICA.

VISIT US AT BOOTH #705

WE TAKE OUR TECHNOLOGY SERIOUSLY SO YOU CAN RUN YOUR BUSINESS SUCCESSFULLY GreatAmerica has invested heavily in technology so we can help you implement technology solutions to grow your business. Our mobile-friendly, web-based customer portal and enhanced integration with industry compatible systems bring a winning IT edge to your business.

Proud Member of

GreatAmerica | www.greatamerica.com 625 First St. SE, Suite 800 | Cedar Rapids, IA 52401 | 800.234.8787

enx magazine

47


World Class

Copier Remarketer Dealers, Exporters & Leasing Partners are Welcome!

Providing You a HIGH RETURN on Your Copier Investment

75,000 Sq. Ft. - Long Prairie, MN

We buy copiers - Cash at time of pickup - Anywhere in the United States

Impact Transportation Services - Off Lease Pickups & Wholesale Deliveries

Asset Management - Our Complete and Accurate Audits are the Best in the World - Guaranteed!

Refurbishment - Done by our Highly Skilled Team of Service Technicians

Exporting - Specializing in Exporting All Around the World

Repossessions - We Provide Cost Effective Repossession Services on a Nationwide Basis

Main Corporate Warehouse Four Locations to serve you in MN, NY, NC & AZ

We have Global Coverage on a National & International Basis Over 6 Continents!

Nationwide Copier Transportation Services Off Lease Pickups & Wholesale Deliveries

We Remarket Over 1000 Copiers Each Month

Corporate Office in MN and TX With Sales Offices in AZ and NC

Given an A+ Rating with the Better Business Bureau for the Past 10 Years

1-866-848-4900 www.offleasecopiers.com 608 7th St. N.E., Long Prarie, MN 56347 11425 Mathis, Dallas, TX 75234

enx magazine

51


SERVICE MANAGEMENT

We Saw It In ENX Magazine

MARCH 2012

continued from 52

Part Time Profits

However we both understand that the tech has just been allotted 45 minutes of company paid time to work on his inventory. It is the manager’s responsibility to assign someone to accurately record the time that has been allotted for updating his car stock inventory. Most dispatch systems keep track of the time of each call being closed. By keeping track of this previously thrown away time, by the end of the month, you will have allotted multiple hours of time for organizing and tabulating each tech’s field car stock. When the time comes for a perfect inventory to be turned in, the company is not responsible for paying for any more time. The tech may have to work all day Saturday to get his car stock straightened out. You owe them nothing. You have already provided the needed time during their regular working hours to finish the task. A fiscal miracle usually happens when techs must continually monitor their car stock inventory. I have always found a tech’s car stock inventory will be reduced in direct ratio to the frequency of required inventory. When techs must count and record their parts on a bi-weekly basis, they usually decide they don’t need about 25% -50% of the parts they have been issued. Additionally the more a tech inventories their parts, the faster they will be able to locate any needed part. I allow each tech to establish their own car stock inventory. Here are a few of the variables that must be considered when establishing the level of parts to be carried • What size vehicle does the tech drive? • How far away from your office is their field location? • How many models of equipment does the tech service? • Is the tech neat and organized or messy and unorganized? • What level of technical expertise does each car stock have to support? • What effects will heat or cold have on the carried supplies and parts? • Does your service department have a location for parts drop,a parts driver or arrange for UPS home delivery of needed parts? A continually updated inventory is vital to effectively completing service calls. Most computerized dispatch software programs have a built-in inventory system. It is much more effective to look into your computer files to see which tech currently has a needed part than to randomly send the next available tech to service a call without the needed part. Techs can streamline their time in the field when they know what parts are actually in their vehicle ready for immediate use. Depending on the size of your operation, hundreds, thousands or even millions dollars are invested in parts. The delicate balcontinued on 56

www.laserprinterparts.com W EST C OAST P LATEN

54

enx magazine


March 2012

Display Advertiser Index ACM 03 Authorized National Copystar, Konica Minolta & Toshiba Distributor for Copiers, Printers, Faxes, Supplies and Parts Phone: 800-722-7745 Fax: 800-767-9722 askacm@acmtech.com www.acmtech.com Accutek Phone: 909-628-8300 Fax: 909-628-8533 sales@accutekimaging.com www.accutekimaging.com

28

All Leasing Services 22 Repo/Offlease Copiers, Printers and Faxes Phone: 949-727-3750 Fax: 949-727-3850 www.alscopiers.com Arete Supplies We Carry All Chips for Konica Minolta Color Copiers along with Chips for Many Oce Color Copiers Phone: 408-225-5410 Fax: 408-981-5885 reed@areteoffice.com web.me.com/areteoffice www.ibuyikon-min.com

64

BEI Services Phone: 307-587-8446 sales@beiservices.com www.beiservices.com

08

Carolina Wholesale Phone: 800-521-4600 Fax: 800-356-9169 www.cwholesale.com

Collins Distributing Phone: 800-727-0884 Fax: 901-396-8614 sales@collinsdistributing.com www.CollinsDistributing.com

40-41

24

71

Copier Clearance Center Buy & Sell New and Used Copiers Phone: 800-393-6355 Fax: 916-617-2742 copyclear@att.net

53

Copier Network Coast to Coast Service Extensive Canon and Ricoh Selection Phone: (510) 746-2080 www.copiernetwork.com sales@copiernetwork.com

20

enx magazine

Direct Precise Imaging Phone: 888-376-7311 www.directpreciseimaging.com

62

DocuWare Corporation Phone: 888-565-5907 dwsales@docuware.com www.docuware.com

44

Electronic Business Machines Copiers/Printers Parts & Supplies Phone: 800-832-6522 Fax: 859-281-6328 www.ebmky.com

68

ESHA Phone: 888-784-7843 sales@eshacorp.com www.eshacorp.com

Copier Careers Copier Employment Placement Phone: 888-733-4868 Fax: 800-464-3434 mail@copiercareers.com

58

CSI Customer Service, Inc. 28 Wholesale Canon Copiers, Remanufactured Cartridges, most popular brands. Phone: 888-889-9598 Fax:713-789-1832 anisark@csihouston.com www.csihouston.com

50 & 73

Greater Philadelphia Equipment Co. Copiers, Accessories, Fax Options & Print Controllers Phone: 215-788-7111 Fax: 215-788-4445 gpec1@verizon.com

23

I.C.E. International Copier Exchange Wholesaler of Copiers Phone: 888-423-2679 www.copierpoint.com

38

ICS ICS the Fastest Growing Provider for OEM Computer,Printer & Fax Products Phone: 954-312-3452 www.intlcopiers.com

46

IDS-International Digital Solutions Authorized Toshiba Distributor for Copiers, Printers, Fax OEM Parts & Supplies Phone: 888-372-3700 Fax: 562-921-1167 suzannecarter@idswc.com

17

51

Equipment Brokers Unlimited Phone: 800-711-2815 ext. 4017 Phone: 818-298-9304 dmarder@ebu-llc.com

27

Impact Technology World Class Copier Remarketer Phone: 866-848-4900 www.offleasecopiers.com

67

Escalera Copier Moving Devices Phone: 800-622-1359 Phone: 530-673-6318 Fax: 530-673-6376 www.escalera.com

69

Impro Phone: 800-554-5912 x602 Fax: 413-556-6804 ENX@improcorp.com

68

ESP Phone: 800-645-9721 www.espei.com

Industry Analysts Inc. Product Testing Specialists Phone: 585-232-5320 Fax: 585-454-5760 www.industryanalysts.com

56

Express Sales Phone: 877-777-5001 www.escorp.biz

43 & 63

Ink Direct Genuine OEM Supplies Phone: 714-775-8255 Fax: 714-775-5234 www.inkdirects.com

FMAudit Remote meter reading and Managed Print Services Phone: 573-632-2461 www.fmaudit.com

Intercom Exporting Inc Minolta Copiers, Parts & Supplies Phone: 800-960-1119 Fax: 954-978-2412

43

ITC Phone: 877-933-5558 Fax: 610-430-1300 www.itcsupplies.com

55

ITEX 2012 Las Vegas, NV The Mirage April 18-19, 2012 www.itexshow.com

61

45

02

Frontier Imaging 36 Distributor of Copier, Printer & Fax Supplies Phone: 888-530-8811 Fax: 310-898-2788 www.frontierimaging.com Great America Leasing Corporation Phone: 800-234-8787 www.greatamerica.com

47


Jamex Copier/Printer/Fax Vending Applications Phone: 800-289-6550 Fax: 607-257-1139 www.jamexvending.com

56

Kalon Leading Manufacturer of Premium Compatible/Remanufactured Laser & Inkjet Cartridges Phone: 626-839-1200 Fax: 909-382-9980 sales@kaloncorp.com

52

Mambo Trading Phone: 877-626-2676 Fax: 562-663-9037 ask@mambo-trading.com

69

Mars International Wholesaler of Pre-Owned Copiers Phone: 866-866-MARS Fax: 973-777-5889 www.marsintl.com

11

Midwest Copier Exchange Used Copier Wholesaler Phone: 800-863-3693 www.midwestcopier.com

54

Managed Print Services Association Contact: Joe Barganier Phone: 614-882-4121 buckeyefenn@att.net

60

MSE Phone: 800-418-4968 (US-East Coast) Phone: 888-561-4541 (Canada) Phone: +31-36-522-2601 (Europe) www.mse.com

07

Muratec Managed Document Services Phone: 469-429-3409 www.muratec.com

04

MWA Intelligence, Inc. Phone: 800-875-2371 sales@mwaintel.com www.mwaintelligence.com

05

Nation Wide Repair Service Complete Office Equipment Repair Service Phone: 866-655-8676 Tech Support: 800-798-1814 www.nwrsinc.com

Nectron Phone: 281-240-2222 Fax: 281-240-0468 info@nectron.com www.nectron.com

68

29

Niche Equipment Office Machines & Supplies Distributor Phone: 630-629-9220 Phone:877-446-4243 Fax: 630-629-6790 www.nichee.net

55

N&L Gobal Phone: 877-595-7955 Fax: 626-579-5569 sales@nlglobalco.com www.nlglobalco.com

49

NSA Eco-Certified Quality Toner, Packaging, Product Diversity and Multi-location Distribution Phone: 866-670-2345 www.nsatoner.com

31

NuWorld Business Systems 12 - 17 Copier, Printer, Fax & Business Machine Supplies Phone: 800-729-8320 Fax: 800-829-0292 info@nuworldinc.com www.nuworldinc.com OES Solutions Distributor of Copiers, Copier Parts, and Supplies Phone: 317-867-4999 Phone: 877-637-1240 Fax: 317-867-4920 info@ oes-solutions.com www.oes-solutions.com

24

OKI Phone: 425-250-7214 www.agiliant.com/revolution

06

Office Land OEM Parts for Copiers and Printers Phone: 818-778-0100 Fax: 818-778-0101 www.officeland.ws

56

Parrot Distributing Authorized Panasonic Panaboards and Printers Wholesale Distributor Phone: 800-451-3336 Fax: 423-855-1434 www.parrotdistributing.com

21

Parts Drop Copier Parts, Supplies, & Tech info. 201-387-7776 www.partsdrop.com

63

Photizo Group MPS Conference Orlando, FL May 24-25, 2012 www.photizogroup.com

57

Prinko Factory Direct Wholesaler in USA USA: Phone: 626-389-8988/626-389-8989 Fax: 626-389-8986 sales@prinko.cn http://www.prinko.cn China: Phone: 86-756-8526991 / 8529662 Fax: 86-756-8526993 sales@zhprinko.cn http://www.zhprinko.cn

35

Printer Essentials Phone: 800-965-1180 Fax: 775-850-2630 Sales@PrinterEssentials.com www.PrinterEssentials.com

25

Pros Elite Group Phone: 813-713-3592 jerry.newberry@ProsEliteGroup.com www.ProsEliteGroup.com

37

Recycled Parts Save 40 to 70% on Ricoh & Shanrp Parts Phone: 661-964-8568 scott@recycledparts.us www.RecycledParts.us

63

Ross International Buy and Sell Used Copiers Phone: 800-240-7677 Fax: 973-473-8800 www.ross-international.com

11

Seintec Phone: 909-869-0730 Fax: 909-869-0736 sales@ziprintimage.com

60

Supplies Network Phone: 800-729-9300 Fax: 800-729-9312 sales@suppliesnetwork.com www.suppliesnetwork.com

39

Supplies Wholesaler 74 & 75 The Cartridge Experts Phone: 866-817-8795 sales@SuppliesWholesalers.com www.SuppliesWholesalers.com Toshiba Copier / Print Manufacturer Phone: 800-GO TOSHIBA www.toshiba.com

76

Uninet West Coast: 424-675-3300 East Coast: 631-590-1040 sales@uninetimaging.com www.uninetimaging.com

09

Wal Group, LLC Factory Direct Wholesaler of Premium Laser Toner Cartridges Phone: 877-368-7788 Fax: 626-336-7077 sales@walgroupllc.com

enx magazine

72

59


ENX Magazine March 2012 Issue  

Connecting People, Ideas and Products in the Document Imaging Industry since 1994

Read more
Read more
Similar to
Popular now
Just for you