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SEPTEMBER 2014

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Printer Tech Tip

TECH TIP

HP Color LaserJet CP5525 Printer Series Blank, Black, or No display on control panel ISSUE: There are reports of Color LaserJet CP5525 printers failing with a black, blank, or no display on the control panel. These failures will show the following symptoms: • Display is blank – no words or graphics are visible. • The backlight of the display may be ON or OFF. • The Heartbeat LED (callout 3 below) IS NOT lit. • The “Smiley Face” Formatter Connectivity LED (callout 1 below) IS lit

SOLUTION: Remove and re-seat the formatter along with the SSD/HDD. If a device failure meets the above criteria, replace the formatter (part number CE707-69002). ✦ This Tech Tip is contributed by Laser Pros (www.laserpros.com). Email any questions to marketing@laserpros.com.

Figure 1: Blank display symptoms

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We Saw It In ENX Magazine

www.enxmag.com l September 2014


ENX Magazine September 2014 Issue V2