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VOLUME 23 NO. 12 DECEMBER 2016

Connecting People, Ideas and Products in the Document Imaging Industry since 1994 Connecting People, Ideas and Products in the Document Imaging Industry since 1994

engage ‘n ‘n exchange engage exchange

2016 ELITE DEALERS 2016

G

engage ‘n exchange I

N

Th

A eW e e k In I M

G

INTRODUCING THE 2016 ELITE DEALERS:

LEADERS OF THE PACK THE TOP 10 STORIES OF 2016 engage ‘n exchange

engage ‘n exchange

ENX Magazine PO Box 2240 Suite 729 Toluca Lake, CA 91610-0240 USA tel: 818-505-0022 / fax: 818-505-9972 email: enx@pacbell.net tel: 818-505-0022 ENX Magazine fax: 818-505-9972 POwww.enxmag.com Box 2240 Suite 729

Toluca Lake, CA 91610-0240 USA

email: enx@pacbell.net www.enxmag.com

We would like to thank those of you who have sent us address change information. HELP US CONSERVE NATURAL RESOURCES To correct or delete your address from our subscription list, please call, fax or email us.


YOUR SOLUTION for CanonÂŽ dongle gear patents

SafeDrive Technology TM

05A/X | 80A/X

www.scc-inc.com/safedrive


John Lowery (left), President of Applied Imaging; David Pohlman, COO and Office of the President, GreatAmerica Financial Services

BUILD FOR TOMORROW “GreatAmerica is a partner who understands us and is willing to invest in us.” John Lowery, President Applied Imaging

Congratulations to Applied Imaging and all the impressive ENX 2016 Elite Dealers!

®

HELPING YOU GET THERE.

www.greatamerica.com | 800.234.8787


In This Issue

Staff

Susan Neimes Publisher & Managing Editor

14

STATE OF THE INDUSTRY

Michael Nadeau

The Top 10 Stories of 2016

18 19 20 26 42 63 84 99

Editorial Director

INTRODUCING THE 2016 ELITE DEALERS: Leaders of the Pack What Makes an Elite Dealer Special

Todd Turner Contributing Editor

Elite Dealers $200+ Million Elite Dealers $100 Million to $200 Million Elite Dealers $50 Million to $100 Million

Ronelle Ingram

Elite Dealers $20 Million to $50 Million

Contributing Editor

Elite Dealers $10 Million to $20 Million Elite Dealers $5 Million to $10 Million Elite Dealers Less Than $5 Million

Christina Kim Associate Editor

106 2016 ELITE DEALERS INDEX 108 DISPLAY ADVERTISERS INDEX engage ‘n exchange engage ‘n exchange engage ‘n exchange

México & Latin America

La Revista del Distribuidor Dealer Source

engage ‘n exchange

México & Latin America

La Revista del Distribuidor Dealer Source

Corporate Office

Susan Neimes - susan@enxmag.com | Michael Nadeau - Michael@enxmag.com | Todd Turner - todd@enxmag.com 10153 1/2 Riverside Drive, Suite 729 | Toluca Lake, CA 91602 | tel. 818-505-0022 • fax. 818-505-9972 ENX Magazine is published monthly by Affinity Business Communications, Inc. Any inquiries should be sent to: enx@pacbell.net or mailed to the corporate office. Copyright ©2016 by ENX Magazine printed in the U.S.A. All reproduction in whole or part is prohibited without written permission. Cover photo from depositphotos.com

6

www.enxmag.com | December 2016

We Saw It In ENX Magazine


Since 1985

Your Prime Source TEL: 800.729.8320

FA X : 8 0 0 . 8 2 9 . 0 2 9 2

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• 22ppm (BW/Color) (M5521CDW) • 27ppm (BW/Color) (M5526CDW)

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Image Shown: M3540idn

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Image Shown: CS-3510i

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Image Shown: CS-3511i

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All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.


Copiers • Printers • MFPs • Faxes • Scanners Email: info@nuworldinc.com

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MFPs & Faxes MP301SPF

FAX 4430L

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31ppm B&W Copier

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$

1265

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959

MP201SPF...............................$1079 MP2501SP...............................$1869 MP2554SP...............................$2855

MPC306SPF............................$1975 MPC2004.................................$2649 MPC2504.................................$3845

$40 REBATE! 3600SF............................................... $50 REBATE! 3610SF............................................... $40 REBATE! 4510DN.............................................. $150 REBATE! 4510SF............................................... $100 REBATE! 5200DN.............................................. $200 REBATE! 5210SR.............................................. $100 REBATE! 5300DN.............................................. $150 REBATE! 5310DN..............................................

$75 REBATE! SP C250DN.............................................. $30 REBATE! SP C340DN.............................................. $40 REBATE! SP C342DN.............................................. $100 REBATE! SP C440DN.............................................. $180 REBATE! SP 5200S................................................. $200 REBATE! SP 5210SF............................................... $125 REBATE! SP C250SF............................................... $80 REBATE! SP C252SF...............................................

SP SP SP SP SP SP SP SP

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MS510DN

SD375......80-100-130 sheets per minute SD440..............60-130 sheets per minute SD710..............60-135 sheets per minute

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MS610DTN

45PPM MONO LASER PRINTER 50PPM MONO LASER PRINTER 50PPM MONO LASER PRINTER

150

175

225

$

$

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MX310DN

35PPM MONO LASER MFP

MX410DE

40PPM MONO LASER MFP

100

150

CX310N

25PPM COLOR LASER MFP

125

$

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$

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MS610DE | 50PPM MONO LASER PRINTER...$225 REBATE

CT-S801

• 30 pages per minute

$ FOR CALL PRICING! REBATE AFTER REBATE

LASERJET PRO

M605N/DN

ALL REBATES ARE VALID THROUGH November 30, 2016

Digital Duplicators

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LASERJET PRO

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695

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$

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150

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• 37/35ppm Color MFP

MPS5501B

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Copiers, Faxes, MFPs, Printers, Scanners

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CT-S601 Image shown: CT-S801

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CT-S310II

MS610DTE | 50PPM MONO LASER PRINTER..$275 REBATE

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Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2016


Since 1985

Your Prime Source TEL: 800.729.8320

FA X : 8 0 0 . 8 2 9 . 0 2 9 2

INSTANT REBATE SALE! ALL INSTANT REBATE PROMOS ARE VALID THROUGH SEPTEMBER 30, 2016 TO CANON PREMIER PARTNERS OR WHILE SUPPLIES LAST!

D1520 / D1550

MF419DW / MF515DW

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Digital Copier/Printer/ Fax/Scanner MFPs with Duplex & Network

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Color Digital Copier/ Printer/Fax/Scanner MFPs with Duplex & Network

• Up to 35 pages per minute • 256MB Memory • 500 Sheets + 50-Sheet MPT • Duplex Versatility • 33.6 Kbps Fax Super G3 (D1550)

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200 150 $REBATE

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Both models can only be sold to 3P Authorized Dealers!

D1550

125 75 $REBATE

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MF419DW

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375 200 $REBATE

$

MF820CDN can only be sold to 3P Authorized Dealers!

REBATE 810CDN

820CDN

MF236N / 247DW/ 249DW MF414DW / MF416DW MF624CW / MF628CW MF726CDW / 729CDW Color Copy/Print/Fax/ Scan MFPs w/ Duplex & Network

Digital Copy/Print/ Fax/Scan MFPs w/ Duplex & W-Ntwrk

Color Digital Copy/Print/ Fax/Scan MFPs w/ W-Network

• 24ppm (MF236N) • 28ppm (MF247DW, MF249DW)

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65

85

$

$

REBATE

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MF236N

MF249DW

INTRO

Color Digital Copy/Print/ Fax/Scan MFPs w/ Duplex & W-Ntwrk • 21/21ppm (BW/Color) MF729CDW can only be sold to 3P Authorized Dealers!

135

REBATE

Image Shown: MF729CDW

175 $105

$

115

$

NEW

Image Shown: MF628CW

$

REBATE

REBATE REBATE

MF628CW

MF726CDW MF729CDW

LBP251DW / 253DW LBP351DN / 352DN

LBP6780DN

B&W Laser Duplex Printers w/ W-Network

B&W Laser Duplex Printers w/ Network

B&W Laser Printer with Duplex and Network

Color Laser Duplex Printers with Network

• 30ppm (LBP251DW) • 35ppm (LBP253DW) • 64MB Memory

• 58ppm (LBP351DN) • 65ppm (LBP352DN) • 1GB Memory

• 42ppm • 500-Sheets + 100-Sheet MPT • 768MB Memory • USB 2.0 Hi-Speed, Ethernet

• 21/10ppm Color/B&W (LBP7660CDN) • 40/40ppm Color/B&W (LBP712CDN)

LBP253DW can only be sold to 3P Authorized Dealers!

75

$

REBATE

Image Shown: LBP253DW

60

$

REBATE

LBP251DW LBP253DW

Both models can only be sold to 3P Authorized Dealers!

175 $210

$

REBATE

REBATE

351DN

352DN

325

$

REBATE

LBP7660CDN / 712CDN

Image Shown: LBP6780DN

Image Shown: LBP712CDN

200 $80

$

REBATE

REBATE

7660CDN

712CDN

All supplies & Parts available for prompt delivery! ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.


Copiers • Printers • MFPs • Faxes • Scanners Email: info@nuworldinc.com

O r d e r O n l i n e ! w w w. n u w o r l d i n c . c o m

Blind Drop Shipping

Same Day Shipping

BIG SALE! FAXES

PRINTERS

UF-4500

UF-5500

Laser Fax w/ PC Print, Color Scan

$

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AFTER REBATE

GENERAL SPECIFICATIONS • PC Fax, Network Print/Clr Scan • 33.6Kbps Fax • 24ppm B&W

DP-MB350

UF-7200

Laser Fax w/ Print, Scan, Internet Fax, Email

399

$

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319

GENERAL SPECIFICATIONS • 33.6Kbps Fax • 24ppm B&W • 4MB Memory • 250 Sheets

MFPs

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UF-8200

Multifunction Business Fax w/ Network Print

BIG

645

$

50

$

SALE!

GENERAL SPECIFICATIONS • 33.6Kbps Fax • 6.5ppm B&W • 8MB Memory • 250 Sheets

REBATE

GENERAL SPECIFICATIONS • 33.6Kbps Fax • 19ppm B&W • 3MB Memory • 550 Sheets

DP-MC210P / D / S1

B&W Duplex Multifunction Copier, Printer, Color Scanner, Fax Machine w/ Network

ALL REBATE PROMOS ARE VALID WHILE SUPPLIES LAST!

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KX-CL400

Desktop Color Copiers, Printers, Color Scanners, Fax Machines w/ Network

Digital Color Laser Printer with Network, One-Pass Print Technology

GENERAL SPECIFICATIONS

GENERAL SPECIFICATIONS

GENERAL SPECIFICATIONS

• 35ppm B&W • 520-Sheet Tray • 50-Sheet RADF • Hi Speed USB 2.0 Interface • Network Scan/ to-Email • 33.6Kbps Fax Modem

• 21ppm B&W/Color • 250-Sheets/50-Sheet ADF • Network Scan/to-Email • 33.6Kbps Fax Modem • Duplex Unit (MC210D/ MC210S1) • 2nd 520-Sheet Tray (MC210S1)

• 18ppm BW/Color • 1200 x 1200 dpi Res. • 530-Sheet Cap. • 128MB Memory • Ethernet / USB 2.0 • Auto Interface Switching

535

$

BLOWOUT

555

SALE!

UB-5335 / 5835

2-Panel Electronic White Boards with Integrated Printer

665

799

$

$

$

MC210P

MC210D

MC210S1

UB-7325

Interactive Electronic White Board with Integrated Printer

359

$

UB-T880 / T880W Interactive Elite Electronic White Boards

FREE DUPLEX WITH 40GB HDD

UB-5338C / 5838C 2-Panel Electronic Color White Boards

GENERAL SPECIFICATIONS

GENERAL SPECIFICATIONS

GENERAL SPECIFICATIONS

GENERAL SPECIFICATIONS

• 50” Diagonal (UB-5335) • 62.1” Diagonal (UB-5835) • CIS (Contact Image Sensor

• 62.1” Diagonal • 4-Panel Electronic Board • USB 1.1, 2.0, PC Interface • 256MB Memory or More (Windows XP)

• 77” Diagonal (UB-T880) • 82” Diagonal (UB-T880W) • 46.26”H x 63.07”W (UB-T880) • 46.26”H x 72.64”W (UB-T880W)

• 63” Diagonal (UB-5338C) • 76” Diagonal (UB-5838C) • 1.8” Color LCD • USB 2.0 Full Speed • SD Memory Card

949

$

UB-5335

1159

$

UB-5835

BLOWOUT

SALE!

BLOWOUT

SALE!

BLOWOUT

SALE!

BLOWOUT

SALE!

Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2016


Your Prime Source

Since 1985

Largest Selection! Blind Drop Shipping

Copiers • Printers • MFPs • Faxes • Scanners Click here to see your One-Stop Shop Center!

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CLX-9201NA 20ppm Color MFP

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SL-C2670FW 27ppm Color MFP

$50

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DEALER SPIFF

40ppm B&W MFP

$125

40ppm B&W MFP

$100 $20 $100 $35 REBATE

DEALER SPIFF

REBATE

$175

DEALER SPIFF

SL-M4070FR

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30ppm B&W MFP

$500

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CLX-8640ND

55ppm B&W MFP

SL-M3870FW

SL-K3300NR

28ppm Color MFP

SL-M5370LX

35ppm B&W MFP

INTRO

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Quarterly Performance Rebates

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CLX-8640ND

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NBS / ENX | December 2016


Michael Nadeau

State of the Industry News Briefing

The Top 10 Stories of 2016

A

s 2016 comes to a close, it’s time to reflect on the top stories of the year in the document imaging industry. And it was an eventful year, with mergers and acquisitions (M&A) dominating the news. Whether it’s at the OEM, supplier, or reseller level, M&A always has a significant impact on the dealer channel. “It’s the year of the acquisition,” said Andy Slawetsky, president of research firm Industry Analysts. “No company is too large or too small as we’ve seen over 60 dealers acquired or merged in the last year. It’s not slowing down. The story is no different at the OEM level. It’s an exciting time in the imaging industry.” We chose the following 10 events based on our subjective view of their importance to the dealer channel. We also consulted with other industry observers for their opinions, and in particular we want to thank Andy Slawetsky of Industry Analysts, Steve Weedon of Cartridge World, Keith Kmetz of IDC, and Brian Bissett of the MFP Report. We welcome your thoughts on our selections, so please comment on our website or send us email.

Xerox Announces It Will Split into Two Companies. In

response to investor calls to split the company, Xerox announced just that in January. The actual split will take place by the end of the year. Its $11 billion document technology business will continue to be called Xerox and its products will retain that brand. Business services, a $7 billion business for Xerox, will go under a new entity called Conduent. The split is an end to Xerox’s attempt to sell business services

14

www.enxmag.com | December 2016

alongside printers and copiers. It’s too early to know how the split will affect the channel. Presumably, significant expected cost savings will help keep pricing competitive.

Foxconn Buys Sharp Corp.

After much speculation and back-and-forth on the price, Sharp agreed to sell about 67 percent of its shares to Taiwan’s Foxconn for $3.8 billion in late March, best known as a contract manufacturer of Apple products, Foxconn seems to have had the most interest in Sharp’s screen technology. However, Sharp has also made statements that the acquisition will allow it to make investments in its Business Solutions Company, which is responsible for the printer products. Much of that investment will be to expand the MFP sales distribution. It’s unclear what Foxconn’s long-term plans are for Sharp’s printer business, but if the new investment does not pay off, it’s fair to think Foxconn might divest itself of the line. What’s driving this and other big OEM acquisitions is a stagnant market. “[IDC’s] numbers show that machine installs and page volumes are maturing/ declining,” said Keith Kmetz, IDC’s program VP for imaging, printing, and document solutions. “Thus, the market either consolidates with acquisition activity—HP buys Samsung, Apex acquires Lexmark, Foxconn acquires Sharp—as well as separating businesses among the two big players (HP and Xerox) in an effort to become quicker and nimbler.”

Apex Technology Acquires Lexmark. In April, Lexmark We Saw It In ENX Magazine

agreed to be acquired by China’s Apex Technology, PAG Asia Capital, and Legend Capital for $3.6 billion. This marks the first time an aftermarket imaging supplies manufacturer has bought a printer OEM. One of the largest third-party consumables manufacturers, Ninestar Image Tech, is a major shareholder of Apex. According to Lexmark’s 8-K filing form, Lexmark would become a wholly owned subsidiary of Ninestar. “The Chinese think big and for the long term,” said Steve Weedon, global CEO at Cartridge World. “Another Lenovo-type success is a real possibility. One day after the Apex/Lexmark announcement, Lenovo discussed arrangements with Lexmark to sell Lexmark printers. Coincidence? No. Legend Capital owns a 30.6 percent stake in Lenovo and is also a consortium member for the Apex/ Lexmark acquisition. This whole scenario has already been mapped out and will change the Hardcopy peripherals marketplace as we know it. This deal has powerful potential.” The deal gives Lexmark access to Apex’s manufacturing capabilities for hardware and consumables. It might also give Apex access to Lexmark’s channel for its Pantum line of laser printers.

HP Acquires Samsung’s Print Group. On September 12, HP

announced it would purchase Samsung’s printer unit for $1.05 billion, the largest printer-related acquisition in HP’s history. The move gave HP an immediate presence in the A3 copier market, not to mention a large patent portfolio and R&D assets. HP expects to continue the Samsung continued on page 16


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The Top 10 Stories of 2016 brand for two years. At that point, the Samsung line will be integrated into HP’s channel under HP’s brand. The acquisition is part of a larger strategy for HP to become a major A3 player. To be successful, the company has to overcome channel and customer skepticism resulting from earlier failed attempts, and perceived product issues with the Samsung line. “This was the year’s best-kept secret,” said Weedon. “It certainly shakes the tree and raises many questions about the ongoing HP/Canon relationship, but does position the newly split HP company well with an exciting new focus on the A3 hardcopy and machine business. The main question for me is will HP be able to pull it off. HP’s track record of big acquisitions does not look particularly good.” Weedon predicts that HP will use Samsung patents against aftermarket infringers in 2017.

HP Enters A3 Market with 16 New Units. Also in September, HP announced

A3 additions to its LaserJet and PageWide lines. The company is hoping that its use of proven technology to reduce cost of ownership (and lower service cost for the channel) will attract both customers and resellers. Of particular interest is its use of PageWide inkjet technology in a line of high-performance color printers with a low cost per print. Again, the channel still feels burned by HP’s earlier attempts at the A3 market, but most dealers we spoke with are taking a waitand-see attitude.

Ingram Micro Sells to HNA Tianjin Tianhai Investment Company of China. The Chinese continue to buy

their way into all aspects of the global IT market, including hardware, software, channel, and supply chain. “Ingram Micro proudly claims to have access to 80 percent of the world’s IT spend,” said Weedon. “It has a big, big B2B business selling printers, scanners, consumables, and much more. This acquisition opens a lot of doors for Chinese suppliers to Western consumers.” Weedon sees this and other deals as a response to Chinese President Xi Jinpin’s “go global” message. He expects “more of the same” in 2017.

16

Increased M&A activity among dealers. If your core business has stalled or

is declining, one way to grow is to buy a competitor that expands your offerings or territory. If you see yourself poorly positioned to grow or acquire, then seeking a buyer may be a reasonable exit strategy. In 2016, we saw numerous dealers as either buyers or sellers. We touch on a few of the more notable transactions. Marco, which itself was acquired by private equity firm Northwest Equity Partners in 2015, used its cash influx to go on a shopping spree this year, acquiring Infinity Technology, Data Comm, Nexus Office Systems, Paragon Solutions Group, and Document and Network Technologies. This greatly expanded both Marco’s offerings and geographic reach. At this pace, Marco may become the first billion-dollar dealership. DEX Imaging also saw significant growth through acquisition in 2016, purchasing Modular Document Solutions and Omega Office systems. This pushed its projected total revenue for this year to nearly $300 million. Pacific Office Automation got bigger with its purchase of Northwest Office Technologies, giving it a stronger presence in Washington state and Idaho. Visual Edge Technology is another dealer that expanded greatly during 2016. Acquisitions included Axion Business Technologies, which gave Visual Edge a base in New England; LEXnet, which serves central Kentucky; and most recently Premier Business Products, which strengthened Visual Edge’s presence in Michigan. These acquisitions not only added to Visual Edge’s geographic coverage, it added to or strengthened its product and service offerings. OEMs are acquiring as well. In February, Sharp Imaging and Information Company of America (SIICA) acquired the customer service contracts of Meridian Office Systems, expanding its direct regional sales operation in Texas. Konica Minolta has purchased a number of dealers and IT service providers, including Meridian Imaging Systems, ProcessFlows, and Action Business Systems. Xerox Global Imaging Systems acquired Imagetek Office Systems and ASI Business Solutions. OEMs are buying for

www.enxmag.com | December 2016

the same reasons as dealers: to expand service offerings and strengthen their presence in certain geographic regions.

Continued Revenue Declines. Anyone

paying attention to financial results knows that hardware OEMs have had a terrible 2016. “Is this a blip, or the beginning of an accelerated decline in the business?” asks Brian Bissett, editor of The MFP Report. Much of the decline is the result of slower sales at the low end, and there are positive signs for color units and production systems. The question is, which OEMs will find the right product mix to best meet current market demands, and which will continue to struggle? The latter may eventually be forced to consider options such as a sale or merger.

The Success of Production Systems in the Channel. If you read through the

Elite Dealer listings in this issue, you will see that many dealers cite production printers as one of their fastest growing areas. Trends toward smaller, more customized runs in both manufacturing and commercial printing are creating demand for label printers and production print systems. Margins are good, and recurring revenue for consumables and media are even better. We expect that production systems will become an even bigger part of dealers’ businesses in the coming year.

OEMs seek new, complementary lines of business to boost revenue and profit. This is a trend that has been going

on awhile—more OEMs introducing label printers or HP entering the 3D printer market, for example. However, 2016 has seen an increased emphasis on building new product lines among OEMs. “We expect the OEMs to continue to seek adjacent markets that may or may not lead to print behavior,” said Kmetz. “3D printing is an obvious extension, but there’s quite a number of visual technologies that these vendors may also participate in as part of a broader business communications evolution. Think digital signage, collaborative technologies, or label and packaging with digital technology. We expect print-oriented vendors and channel partners to explore these opportunities for greater green.” ♦

We Saw It In ENX Magazine


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Introducing the 2016 Elite Dealers:

LEADERS OF THE PACK

What Makes an Elite Dealer Special

W

hat makes an Elite Dealer a leader in the industry? Several themes became clear to me after I read through all the Elite Dealer submissions for 2016. While some of what this year’s Elite Dealers have done to become leaders might seem obvious, what really separates them is execution. They set a goal, made a plan, and stuck to it. Let’s look at those themes and why they set the 2016 Elite Dealers apart from the crowd.

Monitor, measure, and adjust.

Whether it’s for service, sales, or general business best practices, Elite Dealers have systems, processes, and infrastructure in place to analyze performance and make necessary changes in order to achieve a goal. The market is too competitive and volatile to rely only on your gut to know what your business needs to perform optimally. You need the proper tools in place and the commitment to use them.

Focus on relationships. A high percentage of this year’s Elite Dealers call themselves “family oriented.” That attitude includes both employees and customers. These dealers realize that if the people your business relies on or sells to feel you care about them and treat them right, they 18

will go above and beyond for you in return. With employees, we see Elite Dealers communicating well and empowering them to make decisions. Employees who do exceptionally well are quickly recognized and rewarded. With customers, it’s about being proactive and willing to do what’s right even if it’s not the most profitable action for the company.

Staying current on technology.

Customers expect dealers to be knowledgeable about the entire office equipment technology ecosystem, even if it’s something they don’t sell. A dealer with deep understanding of the technology landscape will have more credibility with customers and spot new opportunities sooner.

A willingness to experiment with marketing. While cold-calling and

direct mail are still important and necessary, our Elite Dealers are finding new and effective ways to get the attention of and engage prospects. They often do so through a combination of social media and live events. Many Elite Dealers are proud of their websites, which offer good content marketing and have the tools and analytics necessary to make customer and prospect interactions more productive.

www.enxmag.com | December 2016

Community commitment and support. Being a good citizen is not just the right thing to do, it’s good business. Elite Dealers understand this, and virtually all of this year’s winners have formal programs to give back to the communities they serve. They do so with pride, and they typically have policies that encourage employees to give their time to help out charitable causes.

A service-first approach. Elite Dealers understand that they need to give their customers a reason to stay with them every day, and that means providing efficient, effective, and proactive service. Many are proud of the personal relationships their service teams have with customers. Elite Dealer service techs are often incentivized to make decisions that are in the customer’s best interest. This approach to service not only builds customer loyalty, it opens the door to selling new products and services into an existing customer base. There are likely many dealers who belong on this list. ENX can select only from those dealers who submitted a nomination form. We encourage any dealer who believes they belong among the Elite Dealers to submit for next year. Now let’s meet the 2016 Elite Dealers.

We Saw It In ENX Magazine


Elite Dealers: $200+ Million DEX Imaging, Inc. Tampa, FL http://deximaging.com

Year Founded: 2002 President/Owner: Dan Doyle, Jr. Number of Employees: 700+ Primary Vendors: Canon, Konica Minolta, HP, Sharp, Kyocera Primary Solutions Offerings: PrintCounts Patrol, DEXDOX content management Primary Leasing Partners: GreatAmerica Financial Approximate Yearly Revenue: $270+ million Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: The acquisition of Modular Office Solutions nearly doubled DEX’s Florida presence and gave it a springboard for growth into the Carolinas. Why We Consider DEX Elite: ● State-of-the-art facilities. DEX has built its own facilities in every major market where it does business. Each facility is designed to meet exacting standards and has demo rooms, dispatch centers, admin departments, and warehouses. All are interconnected. ● Smart use of technology. DEX sales people use Microsoft Surface tablets for ordering, which dramatically cuts down the wait times for delivery of products. Dispatch and service departments use GPS technology to track service calls, which speeds turnaround for service. ● A high-profile marketing approach. DEX spends 75 percent of its marketing/advertising budget on partnerships with local major league sports franchises in the major markets where it does business. This includes design and installation of co-branded messag-

ing in DEX designated areas throughout the arenas. ● Partner and industry recognition. DEX has won service awards from all its manufacturing partners. Its CEO won the Ernst & Young Entrepreneur of the Year Award in the Tech Industries category. ● Giving back to the community. DEX donates one-third of its profits to charities in markets where it does business. DEX employees volunteer in the community, and the company supports local sports teams through sponsorships.

Marco

St. Cloud, MN http://www.marconet.com/ Year Founded: 1973 President/Owner: Jeff Gau Number of Employees: 1,100 Primary Vendors: Konica Minolta, Sharp, HP, Canon Primary Solutions Offerings: M-Files, Microsoft, Cisco, IBM, Citrix, VMware, Mitel, Tech Data, EMC, managed/hosted services, business IT services, carrier services, phone systems, document management and audio/video systems Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $275 million Fastest Growing Business Segments: Managed Services (from nearly $32 million in 2015 to $40 million in 2016) Biggest Accomplishment of the Past Year: Our commitment to achieve double-digit growth year-over-year – 50 percent organic, 50 percent through acquisitions – has led to substantial growth. Why We Consider Marco Elite: ● Fast problem resolution. Clients who call Marco get a live person from the company’s Rapid Response team within seven seconds 98 percent of the time. These individuals are technically trained to resolve common requests that are easy to remediate. If the problem requires a more advanced technical skill set, the Rapid Response team member will provide the caller with a warm call transfer—a live, three-way dialogue among the caller, the Rapid

We Saw It In ENX Magazine

Marco CEO Jeff Gau joined the Marco family in 1984, and has transformed what started as a small typewriter dealer in 1973 into a rapidly growing technology company with offices throughout the Midwest.

Response team member and the level-two technician. ● Dedication to continuous improvement. The company continuously compiles and analyzes real-time data to determine how efficiently and effectively it is interacting with clients. It tracks everything from when calls are heaviest to how quickly tickets are closed. Another monitor in the call center displays successes. Marco sends a short survey to the end user to learn more about that user and what their experience was. ● Effective inbound marketing. Marco’s inbound marketing program consists of developing and publishing five technology blogs a week plus downloadable content like e-books, info graphics, and videos. The leads generated from this program produce over $1 million in annual sales. ● Recognition as a great place to work. Marco has earned recent kudos on local, state, and national levels for creating a fun, family-friendly work environment, including Great Place to Work, Best Workplaces for Millennials, Minnesota Business Magazine 100 Best Companies to Work For, Minneapolis/St. Paul Business Journal Best Places to Work, Star Tribune Top Workplace, and Great Place to Work Best Workplaces to Retire From. ● Marco and its employees are big contributors to the United Way. Marco raised $180,000 for United Way for use in its local communities. Its United Way payroll deduction program has raised nearly $2 million since 2012. Marco also donated nearly $600,000 to CentraCare Health Foundation as of 2015 and supported a large number of organizations over the past 42 years.

December 2016 | www.enxmag.com

19


Elite Dealers $100 Million to $200 Million

Larry Weiss President/Owner

Atlantic, Tomorrow’s Office New York, NY www.tomorrowsoffice.com

Year Founded: 1959 President/Owner: Larry Weiss Number of Employees: 370 Primary Vendors: Ricoh/Savin, Konica Minolta, Toshiba, Kyocera, HP Primary Solutions Offerings: PaperCut, DocuWare, Drivve, EFI Fiery, NSI Autostore, Equitrac Primary Leasing Partners: DLL, Wells Fargo, GE Approximate Yearly Revenue: $116 million Fastest Growing Business Segments: Copiers (8 percent), managed IT (30 percent), software solutions (35 percent) Biggest Accomplishment of the Past Year: Growing the managed IT business 22 percent with 55 to 58 percent as recurring revenue. Why We Consider Atlantic, Tomorrow’s Office Elite: ● Strives to make it easy on the customer. Atlantic, Tomorrow’s Office doesn’t like to say “no” to the customer and works to find a solution. It brings the right people to the first meeting, not wasting the client’s time. The company offers a Seal of Satisfaction guarantee. ● Strong sales and marketing. Atlantic, Tomorrow’s Office landed a $1.7 million contract in the educational field. The company has closed about 8-10 deals of this size in the education, healthcare, and legal markets. Its annual December sales blitz in 2015 generated almost $7 million and 516 unit sales. 20

● Partner recognition. It has won Ricoh’s Service Excellence Award and National Award of Excellence, Kyocera’s Prestige Service Solutions Provider and Revolution 360SSP Awards, Ingram Micro SMB 500 for 4 consecutive years, DocuWare’s Platinum Partner Award, and EFI’s Certified Fiery Professional Award, DLL Platinum Partner award for 10 years to name a few. ● Growth opportunities for employees. The fast pace at Atlantic, Tomorrow’s Office gives employees the chance to collaborate on different projects, which bolsters a team winning culture. Employees feel that despite the company’s growth, it has maintained a family atmosphere. ● Giving back to the community. Atlantic, Tomorrow’s Office budgets $800,000 a year in donations supporting such organizations as Make a Wish, National Kidney Foundation, Jewish Home and Hospital, St Christopher’s Inc., and the Jillian Fund. Employees are encouraged to join nonprofit organizations and play a key part in those organizations. Today 50% of its sales force are involved in giving back to the community. This year it raised $50,000 for Unique People Services, an organization that provides homes and supportive services to persons with special and challenging needs.

Gordon Flesch Company (GFC) Madison, WI www.gflesch.com

Year Founded: 1956 President/Owner: Thomas Flesch Number of Employees: 600+ Primary Vendors: Canon, Sharp, Lexmark, Kyocera Primary Solutions Offerings: Continuum, LaserFiche, Nuance eCopy, Kwik Tag

www.enxmag.com | December 2016

Pictured Back L to R: William Flesch, Thomas Flesch, John Flesch Front L to R: Mark Flesch, Patrick Flesch

Primary Leasing Partners: GFC Leasing (In house) Approximate Yearly Revenue: $155 million Fastest Growing Business Segments: GFConsulting (over 130 percent growth year over year), of which ECM solutions and IT services make up the bulk of those offerings Biggest Accomplishment of the Past Year: GFC ranked twelfth out of 501 of the world’s most progressive managed service providers (MSPs) in Penton Technology’s 9th annual MSP 501 list. Why We Consider GFC Elite: ● Success across multiple vertical markets. GFC won many major new clients this year in many verticals including manufacturing ($3 million), education ($2.4 million), healthcare ($2.1 million), accounting ($1.7 million), financial ($1.4 million), commercial printing ($930,000), and legal ($645,000). ● A good mix of in-person and online marketing. GFC leverages a new inbound marketing platform with a wide variety of content to educate customers and prospects and support the sales process. It also hosts monthly webinars and Lunch & Learn events to talk about complex software. GFC hosts technology summits that bring together customers, prospects, and experts.

We Saw It In ENX Magazine


Konica Minolta Congratulates

This Year’s Winners of the Elite Dealer Awards one word says it all

Elite

Edwards Business Systems, Inc. and Virginia Business Systems, Inc.

Meritech, Inc.

RJ Young

Mid Ohio Business Machines dba Mid Ohio Strategic Technologies

Sims Business Systems

EO Johnson Business Technologies

Millennium Business Systems

Executive Technologies, Inc.

Southwest Copy Systems, Inc.

Modern Office Methods

Fisher’s Technology

Stargel Office Solutions

MOEbiz

FlexPrint Managed Print Solutions

Stone’s Office Equipment

National Business Equipment LLC

Systel Business Equipment

Fraser Advanced Information Systems

Nauticon Office Solutions

SolutionOne

4 The Office

Cannon IV, Inc.

Access Systems

CBE Office Solutions

ACT Group

Centric Business Systems, Inc.

Adams Remco Inc.

Gordon Flesch Company

Advance Business Systems

Commonwealth Digital Office Solutions

Advanced Business Solutions, LLC

Consolidated Copier Services

ImageNet Consulting, LLC

All Copy Products

Coordinated Business Systems

Ohio Business Machines, LLC (OBM)

Imagine Technology Group

Usherwood Office Technology

Copier Fax Business Technologies, Inc.

On Demand Incorporated

Allen Business Machines DBA: ABM Co Inc

Impact Networking, LLC

Allied Business Solutions

Copy Concepts, Inc.

OneDOC Managed Print Services LLC

Vision Office Systems

Integrated Office Technology

Pearson-Kelly Office Products

Woodhull, LLC

Applied Imaging

Corporate Business Systems

James Imaging Systems

PERRY proTECH

WPS Office Solution

ASI - People Driven Technology

Datamax Inc.

KDI Office Technology

Premium Digital Office Solutions

Yuma Office Equipment

Atlantic, Tomorrow’s Office

Definitive Technology Solutions, Inc.

Kelley Imaging Systems KOMAX Business Systems

ProCopy Office Solutions

Des Plaines Office Equipment

KÔTA, A Mohegan LDI Enterprise

Prosource

DEX Imaging, Inc.

LDI Color ToolBox

Quality Business Solutions Quality Digital Office Technology

Business Complete Solutions - BCS

Donnellon McCarthy Enterprises an ABS Technology Company

Loffler Companies Marco

Repeat Business Systems, Inc.

California Business Machines Inc.

Eakes Office Solutions

Martin Group

Rhyme

Bay Copy Blue Technologies Braden Business Systems, Inc.

Image Matters

TGI Office Automation The Swenson Group

NovaCopy, Inc.

Thermocopy of Tennessee, Inc.

Offix LC

U.S. Business Systems, Inc. Upstream Office Solutions

Waltz Business Solutions

For information on Konica Minolta’s products, solutions and support programs, please visit: www.CountOnKonicaMinolta.com © 2016 KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All rights reserved. Reproduction in whole or in part without written permission is prohibited. KONICA MINOLTA, the KONICA MINOLTA logo and Giving Shape to Ideas are registered trademarks or trademarks of KONICA MINOLTA, INC. All other product and brand names are trademarks or registered trademarks of their respective companies or organizations.

KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. 100 Williams Drive, Ramsey, New Jersey 07446

CountOnKonicaMinolta.com


Elite Dealers $100 Million to $200 Million 2016 ELITE DEALERS 2016 G

its managed IT services offering in select markets. Why We Consider ImageNet Consulting Elite: ● A strong product portfolio. ImageNet Consulting provides a vast array of solutions and experience to manage business processes. Because it is independent from manufacturer ownership, the company can deliver best-in-class solutions with more flexibility not offered by a single line dealer or manufacturer. ● A consultative approach. While technology changes at an ever increasing pace, business processes driven by the movement of paper have not. Most business professionals do not possess the time or expertise to evaluate and improve the situation. ImageNet Consulting defines its value proposition as uncovering problems, consulting with the client, evaluating options, and then delivering on solutions that enhance productivity and reduce cost.

I

N

● National and local level recognition. In addition to ranking 12th on the top MSP list, GFC has received these awards: Laserfiche 2016 Winners Circle Achiever, Continuum All-In All Star, Sharp’s Outstanding Sales Achievement, Lexmark’s Top North Central Region BSD Sales and Top BSD-ISS Solution Sales, No. 1 Canon Dealer in the US, and Wisconsin Family Business of the Year. ● Loyal employees. The average tenure of Gordon Flesch’s 560-plus employees is 12.8 years. That statistic is the result of competitive salaries, supportive management, and good benefits such as a matching 401K program and scholarship awards for dependents. ● Commitment to charity. The Gordon Flesch Charitable Foundation contributes up to $125,000 annually to non-profits located in the communities where their customers live, work and play. Donations have exceeded more than $1.5 million since the Foundation’s inception in 2001.

Th

A eW ee k In I M

G

● Partner recognition. ImageNet Consulting has won HP Partner of the Year twice, HP Top 10 Best in Class MPS Reseller, Samsung Partner of the Year, and Top Canon Volume Dealer. ● Strong employee development and incentives. New employees go through a four-month comprehensive training program. ImageNet also offers programs such as ImageNet Fit, domestic and international Presidents Club trip destinations, and internal SPIFF opportunities. The company allows its associates the freedom to be creative without corporate interference. ● Contributions to many local causes. The long list includes the Oklahoma City Arts Council, the Special Olympics for Oklahoma City, the Toby Keith Foundation, the St. Anthony Hospital Foundation, and the Tulsa Dream Center.

ImageNet Consulting, LLC Oklahoma City, OK www.imagenetconsulting.com

Year Founded: 1956 President/Owner: Pat Russell, CEO, and Thomas Russell, chairman Number of Employees: 394 Primary Vendors: Canon, HP, Konica Minolta, Ricoh, Samsung, Toshiba, Sharp Primary Solutions Offerings: Laserfiche, Uniflow, PaperCut, Ecopy Primary Leasing Partners: In-house Approximate Yearly Revenue: $140 million Fastest Growing Business Segments: Hardware (24 percent), service and supplies (13 percent), software (16 percent), all compounded annually for past three years Biggest Accomplishment of the Past Year: ImageNet successfully launched

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Chip Crunk President and CEO RJ Young

RJ Young

Nashville, TN www.rjyoung.com Pictured is the foyer to the Carrollton, Texas, location. File cabinets in the cloud represent the transition from storing information on paper to storing it digitally, in the cloud. The cabinets are color-coded with paint. White represents documents in use. Blue those searched for, and orange those lost forever. Photography: Scott McDonald (c) Gray City Studios

www.enxmag.com | December 2016

Year Founded: 1955 President/Owner: Chip Crunk Number of Employees: 514 Primary Vendors: Ricoh, Canon, HP, Lexmark, Mimaki, Samsung, 3D Systems. Primary Solutions Offerings: Square 9, DocuPhase, PaperCut, Ecopy, Uniflow, NSI, PSIGEN, Accuroute, Rightfax

We Saw It In ENX Magazine


CIT Knows

Equipment Finance Expertise and experience in equipment finance to help your business grow. CIT provides lending and leasing services to businesses that manufacture — and use — the equipment that powers the economy. Our customized financial solutions for small and middle market businesses, as well as transportation companies, deliver the capital and ideas they need to grow.

Learn more about our lending and leasing services. Visit cit.com. BUSINESS AIRCRAFT • COMMUNICATIONS • ENERGY HEALTHCARE • MANUFACTURING • MARINE OFFICE PRODUCTS • RAIL • TECHNOLOGY • TRUCKING

©2016 CIT Group Inc. All rights reserved. CIT Bank and the CIT Bank logo are registered trademarks of CIT Group Inc.


Elite Dealers $100 Million to $200 Million 2016 ELITE DEALERS 2016 G

and manager more successful. RJ Young then offers a team of specialists to design custom solutions and uses a portfolio of integrated solutions including equipment, software, network support services, and outsourced printing services to solve customer’s productivity challenges. RJ Young hosts event marketing/ technology showcases and sponsors key sporting teams in its communities. ● Partner and industry recognition. RJ Young has won many awards in the past few years including Lexmark Southeast Dealer of the Year and Premiere Circle Award, Rich Prestige Service Awards, NBJ Top Equipment Providers, and Samsung Dealer of the Year. ● Commitment to employee development. RJ Young’s mission statement reads in part, “To provide an environment where our people can achieve their personal and professional

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Primary Leasing Partners: In-house Approximate Yearly Revenue: $102 million Fastest Growing Business Segments: Wide format equipment/supplies/service (35 percent), digital production services (68 percent), color supplies (239 percent) Biggest Accomplishment of the Past Year: The growth in wide-format by adding the Mimaki product line and becoming a HP Design Jet reseller. Why We Consider RJ Young Elite: ● A portfolio that provides customers a lot of options. RJ Young’s product portfolio represents a stratification of pricing and functionality. As it expands to solutions that include software and managed IT services, the company can provide a broad office technology solution to the customer. ● Branding as a trusted partner. RJ Young brand positioning starts with a purpose—to make the business owner

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goals within a profitable organization” and “To provide and utilize our resources as an investment in our community.” ● Giving back to local communities. Sales managers have annual donation budgets totaling approximately $100,000 which the managers can disburse at their discretion. At the corporate level, “Hands and Hearts” committee mobilizes employee giving with quarterly initiatives that include supporting Salvation Army Angel Tree, Make A Wish, Habitat for Humanity and American Heart Association.

COAST COAST Our SIX Distribution Centers Offer Same-Day Shipping & Two-Day Delivery Nationally. Place orders online at www.arli.com Toll Free: 1.800.887.3040

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www.enxmag.com | December 2016

We Saw It In ENX Magazine

Fax: 1.847.689.1616


Congratulations to 2016 Lexmark Authorized Business Solutions Elite Dealers Innovative. Successful. Elite.

You represent the best of the best. You stand out from other dealers for your exceptional growth in product, solutions and services. You have innovative marketing programs and creative strategies that are driving growth. Customers enjoy doing business with you and your employees enjoy working for you. Your community benefits because you are in it and give back in specific ways. We are proud to have you represent the Lexmark brand of products and solutions. Thank you for your excellence.

1.

Access Systems

Waukee

IA

18.

Impact Networking, LLC

Lake Forest

IL

2.

Adams Remco Inc.

South Bend

IN

19.

James Imaging Systems

Brookfield

WI

3.

All Copy Products

Denver

CO

20.

KDI Office Technology

Aston

PA

4.

Allied Business Solutions

Boise

ID

21.

Kelley Imaging Systems

Kent

WA

5.

ASI- People Driven Technology

Dallas

TX

22.

Loffler Companies

Bloomington

MN

6.

Bay Copy

Rockland

MA

23.

Marco

St. Cloud

MN

7.

Blue Technologies

Cleveland

OH

24.

Mid Ohio Business Machines dba

Columbus

OH

8.

Cannon IV, Inc.

Indianapolis

IN

9.

Coordinated Business Systems

Burnsville

MN

25.

Nauticon Office Solutions

Gaithersburg

MD

10.

Copier Fax Business

Buffalo

NY

26.

Perry ProTech

Lima

OH

Technologies, Inc.

Mid Ohio Strategic Technologies

27.

ProCopy Office Solutions

Tempe

AZ

11.

Copy Concepts, Inc.

Fort Myers

FL

28.

Prosource

Cincinnati

OH

12.

Corporate Business Systems

Madison

WI

29.

Rhyme

Portage

WI

13.

Datamax Inc.

Little Rock

AR

30.

RJ Young

Nashville

TN

14.

Edwards Business Systems, Inc. and

Bethlehem

PA

31.

Southwest Copy Systems, Inc.

Albuquerque

NM

32.

Stargel Office Solutions

Houston

TX

Virginia Business Systems, Inc. 15.

Gordon Flesch Company

Madison

WI

33.

Stone's Office Equipment

Richmond

VA

16.

Image Matters

Knoxville

TN

34.

Systel Business Equipment

Fayetteville

NC

17.

Imagine Technology Group

Chandler

AZ

35.

TGI Office Automation

Brooklyn

NY

36.

Usherwood Office Technology

Syracuse

NY

16CH6311

For more information on the Lexmark Business Solution Dealer Program, please call 1-855-701-1273

Business Solutions Dealer


Elite Dealers $50 Million to $100 Million

Brad Knepper President

All Copy Products

Denver, CO www.allcopyproducts.com Year Founded: 1975 President/Owner: Brad Knepper Number of Employees: 400 Primary Vendors: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Lexmark Primary Solutions Offerings: MPS, document management, managed IT services, phone, backup, security, video conferencing. Primary Leasing Partners: GreatAmerica, DLL, US Bank, Wells Fargo, Canon Financial Approximate Yearly Revenue: $75 to $80 million Fastest Growing Business Segments: Copiers and MFPs, IT division Biggest Accomplishment of the Past Year: All Copy receives the Dealer of Excellence award from Konica Minolta, the most exclusive annual award given by Konica Minolta. Why We Consider All Copy Elite: ● A reputation for good customer service. All Copy has been recognized as providing great customer service by Pros Elite 100. It considers itself a partner to its customers with the goal of growing together each year. ● Community involvement. All Copy employees volunteer their time to give back, donating to a number of charities. The company’s Win-Win Corporate Giving Structure encourages 26

social responsibility. Recently over 30 employees volunteered their time to help deliver over 400 eye exams to people with no health insurance in an event with Inner City Health Center. ● Effective digital marketing. All Copy’s internal marketing team developed a pay-per-click campaign through Google Ads. The team researched the competition and the ads they deliver consistently rank number one in searches. Leads are converting at a rate of 10 percent with a 6 to 1 ROI in their cost to profit. ● Industry recognition. In addition to the Konica Minolta Dealer of Excellence award and Sharp’ Hyakuman Kai award, All Copy has made the Inc. Magazine Inc. 500 & 5000 and PROS Elite 100 lists. It has also been recognized by the Denver Business Journal as a Top 100 Private Companies and a Fastest Growing Private Company, and by the Denver Post as a Top Places to Work. ● Passionate support for the local communities. All Copy owns the property from which it does business in all the markets it serves to show its commitment to the local communities. It also sponsors local charitable events such as a golf tournament in support of veterans, provides time off for employees who donate their time to charitable causes and participates in many difference events throughout the year like food and clothing drives, gift giving at the holidays to families that cannot do it on their own.

Applied Imaging

Grand Rapids, MI www.appliedimaging.com Year Founded: 1987 President/Owner: John Lowery Number of Employees: 278 Primary Vendors: Ricoh, Canon, Oce, Samsung Primary Solutions Offerings: OnBase, Microsoft, Square 9

www.enxmag.com | December 2016

John Lowery President/ Founder

As Applied Imaging enters its 30th Anniversary year, President/Founder John Lowery has seen his dealership grow into an office technology company covering the state of Michigan and offering a wide range of services, including managed network services. This past year, he was named Ernst & Young’s Entrepreneur of the Year in the Michigan/ Northern Ohio region and is a finalist for the national honor.

Primary Leasing Partners: Great America Approximate Yearly Revenue: $68.1 million Fastest Growing Segments of Applied Imaging’s Business: Its Solutions groups which includes PrintSmart (MPS), DocSmart (document imaging), NetSmart (network support), ProTeam (high-volume production equipment/ service), and BizSmart (facilities management). Applied Imaging also opened a branch facility in Ann Arbor to accommodate its growth in the Detroit Metro region. The growth has required Applied Imaging to purchase a new 63,000-square-foot building with close access to I-94. Biggest Accomplishment of the Past Year: Maintaining the culture in the face of double-digit annual growth. It allows Applied Imaging to keep turnover extremely low and recruit the best people. The company developed a Culture Book and provided it to every employee. Staff submitted photos from events throughout the year and created memorable quotes that made each element of Applied Chemistry personal and more relevant. Why We Consider Applied Imaging Elite: ● Its Applied Chemistry Culture. It allows employees to flourish and deliver on the value proposition promised in the marketing and

We Saw It In ENX Magazine


Growth. Innovation. Excellence. These are just a few of the qualities that can make an independent dealer stand apart from the rest.

U.S. Bank Equipment Finance is proud to congratulate the 2016 Elite Dealers.

usbank.com/oevs Member FDIC. Š2016 U.S. Bank. MMWR-102385 SF1505 (11/16)


Elite Dealers $50 Million to $100 Million

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Blue Technologies Cleveland, OH www.btohio.com

Year Founded: 1995 President/Owner: Paul Hanna Number of Employees: 200 Primary Vendors: Konica Minolta, Lexmark, KIP, HP Primary Solutions Offerings: AnyDoc, BlueBeam, BlueDocX by Intellinetics, BlueProtect, BT Scan, BT Capture, eCopy, Equitrac, Filebound, Onbase, iManage, Objectif Lune PlanetPress and Print Shop Mail, Pagescope Netcare. Print Audit, PrintGroove, Prism DocRecord, Software Shelf Print Manager Plus Primary Leasing Partners: DLL, US Bank, GE Capital, and CIT Approximate Yearly Revenue: $50 million Fastest Growing Business Segments: Professional services including IT, document management, business process improvement (97 percent growth 20132015), equipment sales (8.2 percent growth 2013-2015) Biggest Accomplishment in the Past Year: Blue Technologies partnered with Konica Minolta to land several large

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drivers delivers lunches once a month to local schools for children who cannot afford lunches. ● Partner and peer recognition. Applied Imaging was once again named one of the best companies to work for in both Western Michigan and Detroit Metro by the National Association of Business Resources. John Lowery, Applied Imaging’s owner/president, was named Ernst & Young’s 2016 Entrepreneur of the Year for the Michigan/Northeast Ohio region and is a finalist for the national award. Applied Imaging has also won the West Michigan Better Business Bureau’s Torch Award for Ethics (2015), the Ricoh Service Excellence Certified Dealer award (2016), and Ricoh’s National Award of Excellence.

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advertising. In addition to a familyoriented environment where fun and community service are encouraged, Applied Imaging provides training, education, certifications, and opportunities for growth and advancement. Within it are 12 Elements of Success: Build Team Unity, Hit the Number, Fun, Community, Creativity, Knowledge, Dream, Family, Humility, Integrity, Success by Selection, and Service. ● Aggressive marketing. Applied Imaging’s marketing philosophy is frequency, consistency, and living up to and delivering on its positioning theme: Fast. Friendly. Amazing. Remaining aggressive with marketing and advertising solidifies the brand and communicates expanding services and capabilities. It also gives employees instant recognition whether they’re in a business or social situation. ● A production printer first. The most significant transaction for Applied Imaging was the placement of the first Ricoh New Pro C9110 in Michigan with one of the state’s largest commercial printers, ArborOakland Group. The placement occurred a week prior to Ricoh’s official launch of the Segment 6 color product. According to management at ArborOakland Group, the decision to select Applied Imaging was based on its statewide capabilities and admiration for Applied Imaging’s unique culture. ● Supporting the community. Applied Imaging supports the Art Prize event, an international art competition held in Grand Rapids each year, by printing tens of thousands of handouts and promoting it through radio advertising. It also features a different charity each month and employees are encouraged to donate at least $5 dollars each week in exchange for the opportunity to wear jeans on Wednesday. Employees are also invited to volunteer 10 paid hours per calendar year at an organization they are interested in. This includes groups of Applied Imaging staff members who are sent to volunteer during the workday twice per month at local nonprofits. In addition, one of Applied Imaging’s

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national accounts including a $15 billion utility company, a $1 billion national real estate company, and a 389-machine, $1.4 million deal with one of North America’s largest industrial parts distributors. Blue Technologies is also proud of its philanthropic accomplishments, with President Paul Hanna winning the 2015 Our Lady of the Wayside – Starlight Guardian Humanitarian Award. Why We Consider Blue Technologies Elite: ● Smart packaging of solutions offerings. Blue Technologies Smart Solutions (BTSS), which became a fully-owned subsidiary in September 2013, provides productivity solutions to clients in the education, legal, professional services, government, and corporate sectors. Blue has scaled these segments by creating custom solution offerings such as BlueProtect, a cost-effective IT solution that provides 24/7 remote monitoring, backup services, and live US-based help desk support; BlueDocX, a premise-based, turn-key ECM solution; BT Scan, software that improves workflow by automatically extracting information from a scanned document and routing it to a desired destination; and BT Capture, advanced data extraction software built for intelligent OCR. ● Branded Commitment to ExcellenceEvery Day program. Blue Technologies implements a reliable 5-point pledge that protects each customer guaranteeing quality product performance, product service, supplies,

We Saw It In ENX Magazine


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Congratulations to Our 2016 Elite Dealer Award Winners! Your selection places you among the industry’s best, and underscores your outstanding dedication and leadership in the communities you serve. We are proud to have you represent the Sharp brand in your local markets. ABM Co Inc. Fort Wayne, IN

FlexPrint Managed Print Solutions Mesa, AZ

Offix LC Gainesville, VA

ABS Technology Company Cincinnati, OH

Fraser Advanced Information Systems West Reading, PA

Ohio Business Machines, LLC Cleveland, OH

Access Systems Waukee, IA

Gordon Flesch Company Madison, WI

On Demand Incorporated Houston, TX

All Copy Products Denver, CO

ImageNet Consulting, LLC Vero Beach, FL

Rhyme Portage, WI

Allied Business Solutions Boise, ID

Imagine Technology Group Chandler, AZ

Southwest Copy Systems, Inc. Albuquerque, NM

CBE Office Solutions Irvine, CA

Kelley Imaging Systems Kent, WA

Stone’s Office Equipment Richmond, VA

Centric Business Systems, Inc. Owings Mills, MD

LDI Color Toolbox Jericho, NY

U.S. Business Systems, Inc. Elkhart, IN

Coordinated Business Systems Burnsville, MN

Marco St. Cloud, MN

Virginia Business Systems, Inc. Richmond, VA

Definitive Technology Solutions, Inc. Bloomington, MN

Millennium Business Systems Cincinnati, OH

WPS Office Solutions Pittsburgh, PA

Des Plaines Office Equipment Elk Grove Village, IL

National Business Equipment, LLC Albany, NY

Yuma Office Equipment Yuma, AZ

Eakes Office Solutions Grand Island, NE

To learn more about Sharp’s award-winning products and exceptional dealer network, visit us at SIICA.SharpUSA.com © Copyright 2016 Sharp Electronics Corporation. All rights reserved.


Elite Dealers $50 Million to $100 Million

Mary Jo Johnson Owner

EO Johnson Business Technologies Wausau, WI www.eojohnson.com

Year Founded: 1957 President/Owner: Mary Jo Johnson (Owner), Roger King (President) Number of Employees: 270 Primary Vendors: Canon, Destroy It, Duplo, Fortinet, HP, Kodak, Lanier, Océ, Ricoh, RISO, PSI, Samsung, Standard, Toshiba 30

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Primary Solutions Offerings: eCopy, EFi, Fabsoft, Fusion Pro, MBM, MSI, Objectif Lune, PaperCut, Print Fleet, PSigen, Square 9, Kaseya, VMWare Primary Leasing Partners: In-house leasing Approximate Yearly Revenue: $50 to $55 million Fastest Growing Business Segments: Document scanning and conversion (34 percent average last three years), production printing (36 percent average last three years), software solutions (5 percent average in last three years), managed IT services (16 percent average in last three years) Biggest Accomplishment of the Past Year: EO Johnson undertook two major systems changes in 2015: implementation of a Human Resources Information System (HRIS) program and implementation of a new phone system. Implementing its first HRIS was a major undertaking for a company with 270 employees and limited HR staff. Careful planning is credited for a successful launch. The new phone system not only brought advanced functionality to employees such as computer, calendar, and phone syncing, but customer alignment through a new phone queue system where customers immediately get to the right expertise to meet their needs. Amid the changes EO Johnson enjoyed continued year-over-year of record sales growth. Why We Consider EO Johnson Elite: ● Focus on ethics and values. For company founder Emery (E.O.) Johnson, being honest and ethical in everything was a way of life and a guiding principle of the business he started in 1957. EO Johnson was named a 2016 Torch Award for Business Ethics and Integrity by the Better Business Bureau serving Wisconsin. In late 2015, EO Johnson developed formal Core Values that document the company’s foundational guiding principles and behaviors. The four core values are that the company is caring, trustworthy, has a customer vision, and offers stability. The company’s values are also behind EO Johnson’s many charitable contributions to the community.

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easy acquisition, and complete customer satisfaction. It applies to hardware, services, and solutions. ● High-touch marketing and promotion. Blue Technologies hosts the Grow Tech event, a collaborative forum for education and professional development regarding cutting-edge office technology solutions. Its Blue Prospecting (BP) program uses vertical market information in its CRM system to assist sales representatives in identifying incremental prospective customers to contact and sell to. ● Industry recognition. The company has won many awards, including Konica Minolta’s Pro-Tech Service Award, OfficeDealer Magazine’s Elite Dealer award, Hyland Software’s Diamond/ Gold Reseller award. ● Commitment to employees and the community. Blue Technologies provides a number of continuing education options for its employees as well as training to improve service and product skills. The company also supports many local organizations and charitable causes including OhioGuidestone, which supports 23,000 local children and families in need.

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● Successful leveraging of social media for sales. EO Johnson trains sales representatives to strategically use LinkedIn to generate leads. It teaches reps how to do advanced searching, use their connections to get introductions, find common interests with prospects, follow target companies, and participate in relevant communities. ● Industry recognition. EO Johnson has won many awards including the CompTIA Managed Print Trustmark, a top 35 ranking in the MSPmentor 501 Global Edition (Penton Technology) for three consecutive years, and the BEI Service/ENX Magazine – Office Technology Service Excellence award. ● Walks the walk on employee engagement. EO Johnson has a formal program called Ideas in Motion whereby employees can submit improvement ideas. An employee-led team evaluates the ideas and works with applicants to facilitate feasibility analysis and implementation of ideas, many of which have been fully implemented. ● Charitable giving. EO Johnson is a large supporter of the United Way in each of its local markets. The company also supports many local charities and provides time off for employees who do the same.

FlexPrint Managed Print Solutions Mesa, AZ www.flexprintinc.com

Year Founded: 2005 President/Owner: Frank Gaspari Number of Employees: 200 Primary Vendors: Ricoh, Sharp, HP, Lexmark, Xerox, Kyocera, Samsung, Dell, Brother, Oki Data, Zebra

We Saw It In ENX Magazine


Workflow is the lifeblood of your business And just like your circulatory system, blockages and bottlenecks can spell trouble for the health of your company. Accelerate the process of moving documents in your organization for review, analysis, processing or approval quickly and efficiently. With MaxxVault managing your document flow, there are no lost or misplaced files, and workers are notified as soon as they have a new task - even if they are out of the office! Automating workflow provides a tremendous efficiency boost to your structured processes. Using MaxxVault, you set the exact steps through which a document must go so there are no errors in processing or skipped steps. Also, the entire process is completely visible to staff and managers so bottlenecks and productivity issues can be identified early and dealt with.

Keep a healthy workflow for the life of your business.

MaxxVault

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simple just got easier Call 631 446-4800 to find a MaxxVault reseller near you.

www.maxxvault.com


Elite Dealers $50 Million to $100 Million

Recent golf charity event

Primary Solutions Offerings: NSI AutoStore, OM Tool, EasyLink, FM Audit, , PaperCut, PrinterLogic, Equitrac, nQueue Billback, FollowMe Printing, KwikTag, DocRecord, Planet Press Suite Primary Leasing Partners: US Bank, Wells Fargo, GreatAmerica, GE Capital Approximate Yearly Revenue: $50 to $75 million Fastest Growing Business Segments: FlexPrint’s national account portfolio of leading companies (53 percent) Biggest Accomplishment of the Past Year: FlexPrint’s gain in market-share and exponential growth across the nation by supporting large national organizations. Accounts include many large national retailers, AMLAW 100 firms, Fortune 1000 companies, and large national healthcare providers. Why We Consider FlexPrint Elite: ● National focus. FlexPrint’s business model for providing national managed print solutions allows it to bring complete visibility to document technology at an enterprise level. Consistent service, consistent processes, and consistent reporting/ business reviews provide stability and visibility to its customers. ● Effective use of events to build the sales pipeline. For each conference, FlexPrint builds a customized drip marketing program that gains the attention of key targets. That program includes survivor packets, FedEx letters, various comedic gifts, and post cards sent weekly up until the show event. Special VIP invitations to cocktails and dinners are sent throughout the conference dates. ● Ability to land large accounts. FlexPrint’s three biggest wins of the past year include the largest owner and operator of inpatient rehabilitative 32

Impact Networking, LLC Lake Forest, IL www.impactnetworking.com

Year Founded: 1999 President/Owner: Frank Cucco Number of Employees: 280 Primary Vendors: Konica Minolta, Kyocera, Muratec, Kip, Bowe Bell and Howell, Lexmark Primary Solutions Offerings: DocuWare, Obectif Lune, Kofax, Nuance, Square 9, PaperCut, Darwin VDP Software, Planet Press Suite, Printshop Mail, Via Works, Marketo Primary Leasing Partners: GE, Key Leasing, EverBank Approximate Yearly Revenue: $55 to $60 Million Fastest Growing Business Segments: Impact has maintained 27 percent yearover-year growth across the board every year since it was founded. The company has seen significant growth in document management (270 percent in past three years) and managed IT (1,372 percent since 2014). Biggest Accomplishment of the

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hospitals in the U.S., one of America’s largest supermarket chains, and a Fortune 500 corporation that is North America’s largest provider of alternative collision auto parts. ● Local and national recognition. Awards that FlexPrint has won include 101 Best & Brightest Business To Work For (both in Arizona and Illinois 8th consecutive year), Best Places to Work (both in Arizona and Illinois 8th consecutive year), Inc. 500/5000 Fastest Growing Companies (7th consecutive year), Selling Power’s National 50 Best Companies To Sell For, and CRN Solution Provider 500 (3rd consecutive year.) ● Giving back to the community. FlexPrint’s support of and donations to charitable events and causes include an annual golf tournament to support local non-profits, volunteer work at various non-profits, and financial contributions to national campaigns.

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Past Year: In August 2016, Impact Networking was named a Lexmark Platinum Partner. Platinum Partnerships are awarded to organizations that demonstrate expertise in Lexmark Enterprise Software solutions and consistently achieve specified revenue targets. Impact is currently the sole Platinum-level partner in Illinois. Why We Consider Impact Networking Elite: ● A one-source business model. Impact Networking has an unusually wide range of offerings, including MPS, digital office equipment, managed IT, and marketing solutions. This model frees up clients’ time and resources so that clients can focus on their business goals. ● Emphasis on the right culture to drive service quality. Impact believes that quality of service is a direct reflection of the person performing that service. It maintains a company culture that fosters professional growth and allows its employees to thrive. Employees are rewarded for a job well done and take that positive energy directly to the client. Some employee perks are department days out, company banquet, picnic, dog friendly offices, free coffee, trip contests, bonuses and an All Company Trip to a tropical destination if Impact meets its annual goal. ● Effective in-house use of sales and marketing automation. Impact recently purchased Marketo. Marketo automates and provides tracking

We Saw It In ENX Magazine


CANON CONGRATULATES ITS

ELITE DEALER 2016 AWARD WINNERS This award honors a select group of dealers. Each has demonstrated exceptional leadership and a sincere commitment to providing its customers with premium-quality solutions, impeccable service, and an exceptional

support team. Canon is proud to partner with these fine dealers as they continue to dedicate themselves to offering superb, customized solutions to the world’s ever-changing business challenges.

• Advance Business Systems • All Copy Products • Applied Imaging • CBE Office Solutions • Corporate Business Systems • DEX Imaging, Inc. • EO Johnson Business Technologies • Fisher’s Technology • Fraser Advanced Information Systems • Gordon Flesch Company • ImageNet Consulting, LLC • KDI • KÔTA, A Mohegan LDI Enterprise • LDI Color ToolBox • Loffler Companies • Marco • Modern Office Methods • NovaCopy, Inc. • Offix LC • Premium Digital Office Solutions • ProCopy Office Solutions • RJ Young • Usherwood Office Technology • Vision Office Systems


Elite Dealers $50 Million to $100 Million

LDI Color ToolBox Jericho, NY www.myLDI.com

Year Founded: 1999 President/Owner: Jerry Blaine Number of Employees: 250 Primary Vendors: Canon, Sharp, Samsung, Toshiba, HP, 3D Systems, 3DP Primary Solutions Offerings: Nuance eCopy, Equitrac, Copitrak, and Autostore; EFI; IPRO; MaxxVault; Creo; CGS|Oris; Onyx; Sepialine; PaperCut Primary Leasing Partners: DLL, EverBank, Canon Financial Services Approximate Yearly Revenue: over $65 million Fastest Growing Business Segments: MPS, production print, pro A/V, managed IT 34

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metrics for web landing pages, email, events, and social media. Because Impact uses Marketo in-house, it brings more credibility to clients interested in the solution. ● Partner recognition. Some of the awards Impact has won: Kyocera Diamond Premier Award, Total Solutions Provider Plus Certification, and Elite Dealer Sales Award; Konica Minolta Pro-Tech Service Award of Excellence, Outstanding Achievement Award, and Dealer Top Revenue Growth; DocuWare Platinum Partner Status and Diamond Club Members; CRN’s Top 500 Solutions Partner, INC 5000, 101 Best and Brightest Companies to Work For; First Place Chicago Tribune Top 100 Workplaces. ● Support for worthy causes. Impact Networking sponsors several organizations including Letters to Santa, which purchases Christmas gifts for needy children; Latino Community Development, which provides the Latino community with tools and resources to empower themselves; and Bosma, which provides job training and employment services for the blind and visually impaired.

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Times Square Showroom

Biggest Accomplishment of the Past Year: LDI has engineered a 2020 plan that focuses on its people, which it considers its most valuable asset. The plan has individual and corporate goals that allow the company to achieve at the highest levels. Why We Consider LDI Elite: ● An independent multi-line status. LDI can match component to task and choose from a wide array of solutions for our clients. ● Leveraging what it sells in its marketing. LDI’s emphasis on color graphics and production print allows LDI to offer high-quality, affordable print options. To help drive home that message, LDI’s new line of marketing collateral and brochure-ware is produced in-house. ● Effective use of business networking and streamlined vertical marketing approach. LDI takes its messages directly to local associations and chambers of commerce. It also presents LDI Solution Seminars, educational sessions hosted the company’s well equipped, strategically located showrooms and conference facilities. ● A culture that promotes loyalty. Thirtythree of LDI’s first 35 employees still work for the company after 17 years. The children and other family members of those employees have been mentored or interned at LDI offices. ● Community support. LDI has won numerous awards and recognition for its social outreach, sponsorship of community projects, and work with people with disabilities. LDI management and representatives sit on the boards and committees of many local institutions and charities. The company has made monetary and equipment donations to many worthy causes.

www.enxmag.com | December 2016

Loffler Companies Bloomington, MN www.loffler.com

Year Founded: 1986 President/Owner: Jim Loffler Number of Employees: 468 Primary Vendors: Canon. Konica Minolta, Xerox, Océ, HP, Lexmark, NEC, ShoreTel, GBC, Duplo, Pitney Bowes Primary Solutions Offerings: MPS, IT solutions, VoIP phones, on-site Managed People-Based services Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $93 million Fastest Growing Business Segments: MPS (115 percent 2013 to 2015), Copiers and printers (45 percent 2013 to 2015), Loffler Management Solutions (15 percent 2013 to 2015) Biggest Accomplishment of the Past Year: Growth equally balanced organically and through acquisition. This includes the acquisition of a local IT company, Clear North Technologies, which brought Loffler’s suite of IT offerings to the next level. Why We Consider Loffler Companies Elite: ● One-stop shopping for integrated solutions. Because Loffler offers a wide range of products—printers and copiers, MPS, IT services, on-site managed services, telephones, and workflow solutions—it can provide all

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Elite Dealers $50 Million to $100 Million

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2016 ELITE DEALERS

NovaCopy, Inc.

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Nashville, TN www.NovaCopy.com Year Founded: 1998 President/Owner: Darren Metz Number of Employees: 310 Primary Vendors: Konica Minolta, Canon, Kip, HP, Kodak, Mutoh Primary Solutions Offerings: M-Files, PaperCut, PSIGEN & Kofax, ScanPath Desktop / eCopy Primary Leasing Partners: Wells Fargo, NovaWells Leasing Approximate Yearly Revenue: $70 million Fastest Growing Business Segments: MPS, Document Solutions Biggest Accomplishment of the Past Year: Creating NovaCopy’s Memphis LEED Gold-certified, 27,736 square-foot office in 2015 that is environmentally friendly and energy efficient. It was also selected for a pilot program, which it successfully completed and subsequently won an award for its LEED certification and innovation. Why We Consider NovaCopy Elite: ● A one-stop shop for customers. The NovaCopy sales teams are trained in countless customizable solutions that help each company succeed. The entire customer experience is priority #1 - from an online customer account portal for each customer to a live person either on chat or on the phone ready to assist at moment’s notice. ● A focus on marketing innovation. Marketing has always been an integral part of NovaCopy’s business, and it makes effective use of the latest tools.

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of a client’s technology and services needs on a single invoice. ● Core values that place the customer first. Loffler hires only those who are committed to and capable of delivering on the Loffler philosophy of exceeding partner and customer expectations. Local clients receive a high level of customization, attention to detail, and an all-hands-on-deck approach. ● A comprehensive marketing strategy. Loffler takes every opportunity to get its message to customers and prospects, including through its website, collateral, radio, and signage. The Loffler brand is also visible on the scoreboards at multiple Twin Cities area sporting events including the Minnesota Timberwolves, Vikings, and Wild. A new inbound marketing functionality will create a stronger web presence and bring in more sales ready leads. ● Industry and partner recognition. Recent awards include the Inc. 5000 Fastest Growing Privately Held Companies in America, Konica Minolta Pro-Tech Certified (9 years), Minneapolis Star Tribune Top Workplace (2011-2016), Minnesota Business 100 Best Companies to Work For (2012-2015), Minneapolis St. Paul Business Journal Best Places to Work, Top Women in Finance: Marsha Ackerman, US Bank Elite Partner Award, and BEI Diamond Award for Service Excellence. ● Commitment to local communities. In 2015 Jim Loffler was named a Community Connection Director to conceptualize, develop, and facilitate projects related to Loffler’s commitment to the community. The Director established the Helping Hands team, which meets monthly to plan community-related events in which Loffler employees participate. Loffler and its employees donate money and their time to many organizations including American Cancer Society, Vikings Children’s Fund, Ronald McDonald House, Susan G Komen Race for the Cure, Feed My Starving Children, Catholic Charities, Memorial Blood Centers and many more.

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The addition of Chat on all web sites has opened up a quick and effective way for customers to interact with NovaCopy’s Hotline staff. Marketing Automation has enabled marketing staff to track and react to online requests, e-mail blasts, and leads in a more effective manner. The company is expanding social selling into the daily sales life of its teams. ● Local and partner recognition. NovaCopy has been named one of the 101 Best and Brightest Companies to Work for in the Nation, a Top 100 Places to Work (Dallas and Nashville), one of the fastest 50 growing businesses in Nashville, a 10-time Inc. 500/5000 Hall of Fame winner, and a Konica Minolta PRO Tech Dealer and Top Production Print Dealer. ● Commitment to employees. NovaCopy provides generous benefits and perks to its team, including retirement programs and annual Team Leader trips to exotic locations. ● Community support. NovaCopy donates equipment, money, and time to local non-profits and charitable events. Each branch sponsors events from walkathons to food drives, and some staff members serve on the boards of local charity groups and other community organizations.

Perry proTECH

Lima, OH www.perryprotech.com

NovaCopy’s LEED Gold certified office in Memphis, TN

www.enxmag.com | December 2016

Year Founded: 1965 President/Owner: Barry Clark, CEO Number of Employees: 238 Primary Vendors: Konica Minolta, Ricoh, Cisco, HP, Lexmark, Muratec, Riso, KIP, Samsung, Sharp, Cisco Primary Solutions Offerings: ContentVerse, Prism, PaperCut

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Elite Dealers $50 Million to $100 Million

Corporate Office in Lima

Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $75 million Fastest Growing Segments of Business: Imaging hardware (14.3 percent YoY), IT (16.8 percent YoY), imaging aftermarket (26.4 percent YoY), security, Digital COPS (107.3 percent YoY) Biggest Accomplishment of Last Year: Perry acquired another large dealer, increasing its geographic footprint. It also went live on a new ERP system. The move to SAP B1 (FORZA) took 12 months and went live on April 1. Why We Consider Perry ProTECH Elite: ● Empowered employees. Perry proTECH team member are empowered to correct errors or challenges with clients and provide instant gratification to clients. This has helped Perry make the Elite 150 of CRN’s 2016 Managed Service Provider 500 and earn partner awards from Konica Minolta, ProMedica, and Cisco. ● A successful diversification strategy. Perry offers a diverse portfolio of services including print, networks, managed services, physical security, network security, and forensic security. Perry is transforming from a print company to a security company with its Digital COPS division, from protecting documents and data as well as people and property. That division landed a deal worth $30 million over five years this year. ● Commitment to employees. Perry is 100 percent employee owned. Team members can earn another 25 percent on top of their W2 wages, and it is not a match. The team member pays nothing. The employee ownership 38

Prosource

Cincinnati, OH www.totalprosource.com Year Founded: 1985 President/Owner: Ben Russert (owner), Brad Cates (president and CEO) Number of Employees: 250 Primary Vendors: Konica Minolta, Lexmark, Toshiba Primary Solutions Offerings: Hyland, IDI, ACDI, NewWave/Kofax Primary Leasing Partners: US Bank, GE, DLL Approximate Yearly Revenue: $45 to $55 million Fastest Growing Business Segments: Service and supplies (16 percent), MPS (45 percent), office equipment (45 percent), technology solutions (20 percent) Biggest Accomplishment of the Past Year: Achieving and maintaining an overall business growth of 45 percent while maintaining an NPS score of 90 or higher Why We Consider Prosource Elite: ● A diverse portfolio that stays ahead of the curve. For example, Prosource’s

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components allow for Perry to attract and retain talent. Perry was recognized in 2016 by the Toledo Blade as a Top 100 Workplace. ● Industry recognition. Perry has won many awards over the last few years, including CRN’s Elite 150 in the Managed Service Provider 500 list, Konica Minolta’s Pro-Tech service award, the ESOP Group Excellence Award, and the Annual Award for Communications Excellence for several years running. ● Community support. Perry has a volunteer time off (VTO) program for employees who want to invest up to eight hours a year to a charity. The intention is to give back and support the community. Perry also recognizes that participating in these sorts of activities enriches the lives of its employees.

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MPS program embodies a proprietary five-step assessment process that includes qualification standards and guidelines for the Prosource sales team to use when assessing a prospective customer. To enhance its technology solutions offerings, Prosource acquired Alternative Computer Technology (ACT) and hITech in 2015. These acquisitions added best-in-class Internet security services to its portfolio. ● Steady geographic expansion. In 2015, Prosource also acquired Aaron’s Business Solutions in Huntington and Charleston, West Virginia. Aaron’s Business Solutions provides state-ofthe-art office technology and services to small to large businesses in the West Virginia, Southeast Ohio, and Eastern Kentucky regions. Prosource acquired Technology Geeks out of Dayton, Ohio to expand its managed IT offering north of Dayton. ● Branding the customer experience. Customers can see Prosource’s passion for serving its customers through its TotalPro Experience program, which pledges excellence and commitment to quality service and improving its customers’ businesses. TotalPro Experience is a six-step approach to identifying customer document needs and exceeding their expectations, and is backed by a guarantee. The company’s TotalPro Attention program sets an escalation process for resolving critical issues. ● Visibility in and commitment to the communities it serves. Prosource has partnered with many athletic teams and venues in their communities including the Cincinnati Bengals, the University of Dayton Arena, the Kentucky Speedway, and Marshall University. The company also partners with several organizations including providing Christmas gifts to children at an orphanage and mentoring services through the Adopt a Class program. ● Commitment to employee success. To

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Elite Dealers $50 Million to $100 Million 2016 ELITE DEALERS

Biggest Accomplishment of the Past Year: Systel had a record year due in part to the opening of its125,000 sq. ft. distribution and service center, which includes a spacious warehouse, product demonstration area, and meeting and make Prosource a great place to work conference rooms for sales meetings, and to foster a culture that encourages events, etc., near its corporate office. team members to build their skill sets, Why We Consider Systel Elite: Prosource provides on-site onboarding ● Focus on customer satisfaction. Systraining, professional development tel averages a 2.5-hour response time opportunities through Prosource with a 4-hour guarantee, reflecting Academy, and personal development its commitment to rapid response. If courses. Programs that reward high the customer is not satisfied with its performance and programs that equipment, Systel will replace it with encourage team members to give back different equipment of comparable to the community also help make value. Enhancements to Systel’s cusProsource a great place to work. tomized billing and reporting capabilities improve account management for every customer and machine in the field. Closely monitoring productivity and performance reduces printing costs throughout an account. Systel Business Equipment ● State-of-the-art web presence. In Fayetteville, NC March, Systel launched a new website www.systeloa.com that more effectively tells the company’s story and provides new services to Year Founded: 1981 customers. A company blog and news President/Owner: Keith Allison page informs customers and visitors Number of Employees: 255 of the latest happenings within the Primary Vendors: Ricoh, Konica industry and Systel, adding a layer to Minolta, HP, Panasonic, Lexmark its branding portfolio. An e-info cusPrimary Solutions Offerings: Doc tomer login portal allows customers to Record, PaperCut, Autostore, Equitrac, place service calls, order supplies, and Square 9 pay online with the click of a button. Primary Leasing Partners: DLL, US A customer e-newsletter followed the Bank website in April and serves as another Approximate Yearly Revenue: way to effectively communicate with $55 million customers and prospects. A social meFastest Growing Business Segments: dia strategy supports both the website Local and federal government business, and e-newsletter. production print ● Industry and community recognition. For the last six years, Systel earned spots on the North Carolina’s Top 100 Private Companies list and the Inc. 500/5000 list for fast growing companies in the US. Systel was recognized by HP as one of the Top MPS Partners in the Over the years Systel’s vehicle fleet has expanded to support the United States earning company’s growth. The top image shows 200 vehicles in 2015 the HP Best in Class along with sales and service professionals in front of the new award, given to only Distribution & Service Center, compared to the below image of 80 G

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10 partners. In early 2016, Systel also received HP Platinum Partner status as well as being acknowledged as a Qualified Supplies Partner. The company was honored with the 2016 Konica Minolta Pro-Tech Service Award, the Ricoh RFG Circle of Excellence Award for 2016 and the 2015 DLL Platinum award. ● Commitment to employees: Systel is proud of the fact that it still provides a matching 401K program to its employees and continues to focus on improving employee benefits making them more competitive and favorable each year. ● Commitment to philanthropy. Systel donates money, equipment, and volunteer work to many causes and events in the areas it serves, including scholarships at local colleges and universities.

TGI Office Automation Brooklyn, NY www.tgioa.com

Year Founded: 1964 President/Owner: Frank Grasso Number of Employees: 400 Primary Vendors: Toshiba, Lanier/ Ricoh, Lexmark, Riso, HP, Franco Postalia, Pitney Bowes Primary Solutions Offerings: DocuWare, Square 9, Drivve, PPDM/ ReRite, PaperCut, FM Audit, Contango, Fabsoft, LinkWare, Go Formz Primary Leasing Partners: DLL, CIT, GE, EverBank, Wells Fargo Approximate Yearly Revenue: $90 million Fastest Growing Business Segments: Equipment sales continues to be the largest portion of the business and continues to grow. Solutions and MPS often exceed 20 percent annually Biggest Accomplishment of the Past Year: TGI opened a location in Cherry Hill, NJ, to better serve customers in the tri-state area. TGI is also proud of the

December 2016 | www.enxmag.com

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Elite Dealers $50 Million to $100 Million

“Our family has put our heart and soul into this company from day one, 52 years ago.” TGI’s CEO, Frank Grasso

solution it built for a children’s autism organization to modernize and automate its business operations and processes. Why We Consider TGI Elite: ● An optimized marketing approach. TGI focuses on drip marketing to reach prospects and customers at the right time in the buying cycle. The company uses the email marketing tool Click Dimensions, which is tied in with Microsoft Dynamics CRM so they can learn what interests prospects on the TGI website and emails.

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Innovolt is proud to congratulate the 2016 Elite Dealers.

404.467.6368 info@innovolt.com www.innovolt.com

www.enxmag.com | December 2016

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continually promotes from within and recognizes employees for tenure. Many have been with the company for decades, having started at the ground floor and moved into leadership roles. It also hosts events to award employees for outstanding service and tenure. ● Community Involvement. All 10 of TGI’s locations were Toys for Tots drop-off locations, which have resulted in more than 3,000 toys being donated. With support from TGI, the United Cerebral Palsy of New York City’s 14th Annual Golf Tournament raised over $200,000. TGI sponsored the Broward Children’s Center’s Annual Miles for Smiles Walk & Festival to raise more than $60,000 for the medical and educational services provided by Broward Children’s Center.

You’re the best in the business and it shows. Congratulations on being a leader in growth, innovation and excellence.

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● Geographic expansion that strengthens coverage of its territory. TGI opened a location in Cherry Hill, NJ. The 6,125-square-foot facility serves as a sales center with a state-of-the-art technology portal showcasing TGI’s latest business solutions. TGI now has 10 locations in Brooklyn, NY; New York, NY; West Caldwell, NJ; Melville, NY; Woodbridge, NJ; Red Bank, NJ; Cherry Hill, NJ; Shelton, CT; Boca Raton, FL; and Pompano Beach, FL. ● Industry recognition. TGI was honored as Toshiba’s Top Dealer Nationwide. Other awards include Lanier’s Top Dealer in the Nation, Toshiba’s Pro Masters Service Award, Lanier’s National Service Excellence Award, Lexmark’s Top Performer Award, and DocuWare’s Diamond Club Partner Award. TGI was also awarded ImageSource Magazine’s 2016 Perfect Image Award for Outstanding Leadership in Business Transformation after its entry was peer-reviewed. ● Commitment to employees. TGI

We Saw It In ENX Magazine


Congratulations to the 2016 Elite Dealer Award Winners. Samsung Electronics America would like to congratulate the Samsung Dealers winning this year’s ENX Elite Dealer Award. Advance Business Systems

Cockeysville, MD

LDI Color ToolBox

Jerich, NY

Applied Imaging

Grand Rapids, MI

Marco

St. Cloud, MN

CBE Office Solutions

Irvine, CA

Modern Office Methods

Cincinnati, OH

Commonwealth Digital Office Solutions

Sterling, VA

MOEbiz

Monroe, LA

Corporate Business Systems

Madison, WI

Offix LC

Gainesville, VA

Datamax Inc.

Little Rock, AR

PERRY proTECH

Lima, OH

Des Plaines Office Equipment

Elk Grove Village, IL

Quality Digital Office Technology

York, PA

DEX Imaging, Inc.

Tampa, FL

Repeat Business Systems, Inc.

Albany, NY

Donnellon McCarthy Enterprises an ABS Technology Company

RJ Young

Nashville, TN

Cincinnati, OH

Sims Business Systems

Same, AZ

EO Johnson Business Technologies

Wausau, WI

Southwest Copy Systems, Inc.

Albuquerque, NM

Fisher’s Technology

Boise, ID

ImageNet Consulting, LLC

Oklahoma City, OK

Impact Networking, LLC

Lake Forest, IL

Integrated Office Technology

Santa Fe Springs, CA

Kelley Imaging Systems

Kent, WA

KÔTA, A Mohegan LDI Enterprise

Uncasville, CT

To learn about joining the winning team of Samsung Authorized Dealers Call: 1-866-SAM4BIZ Take a virtual tour today at samsung.com/b2bprinters

Usherwood Office Technology

Syracuse, NY

Vision Office Systems

Charlotte , NC

Waltz Business Solutions

Crestview Hills, KY

WPS Office Solution

Hagerstown, MD

Yuma Office Equipment

Yuma, AZ


Elite Dealers $20 Million to $50 Million Access Systems

Waukee, IA www.accesssystems.com Year Founded: 1986 President/Owner: Shane Sloan Number of Employees: 160 Primary Vendors: Sharp, Ricoh, Konica Minolta, Lexmark, HP Primary Solutions Offerings: PaperCut, Square 9, Drivve, Microsoft, Notable Solutions Primary Leasing Partners: GreatAmerica, DLL, US Bank, Wells Fargo Approximate Yearly Revenue: $35 to $40 million Fastest Growing Business Segments: IT solutions and services, print solutions, document imaging, and telecommunications all experienced double-digit growth over the past year Biggest Accomplishment of the Past Year: Access received the 2015 Sharp Dealer Excellence Award at the Sharp National Dealer Meeting, one of only two provided in the nation. Access Systems also won the Ricoh Revenue Growth Award at the annual Convergence convention in Las Vegas. Why We Consider Access Systems Elite: ● Strength in IT services. Access considers IT the backbone of the company. Its customers like having one number to call for all technology solutions. The company has built a local, innovative network operations center to provide good service.

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● Effective use of social media. Access uses social media to recruit and attract candidates for open positions by sharing articles and pointing out the advantages of living in the Midwest. The company also engages with vendors and communities via Twitter, Facebook, and LinkedIn. ● Partner recognition. In addition to the awards from Sharp and Ricoh, Access has been named Microsoft Gold Certified Partner. Microsoft Silver Data Center/Hosting/Identity & Access/Small & Mid-Market Cloud Solution, and GreatAmerica Prestige Dealer. ● Great employee support and incentives for performance. Access prefers to promote from within and keeps employees’ skills current through training and certification programs. Top performers earn a yearly allexpenses paid vacation to a tropical location. ● Support for the local community. The company’s Access Cares program provides monthly volunteering events for local non-profits. It also donates to a different local non-profit each month through Amazon Smile. Last year, the company donated over $40,000 to 45 non-profits.

Adams Remco, Inc. South Bend, IN www.adamsremco.com

Year Founded: 1945 President/Owner: Don Carlile Number of Employees: 150 Primary Vendors: Toshiba, Savin, Lexmark, HP, Riso, MBM, Martin Yale, GBC, Epson Primary Solutions Offerings: PaperCut, Print Releaf, Toshiba, Savin, and Lexmark embedded solutions; Kofax and FileBound document management solutions

www.enxmag.com | December 2016

Several corporate office employees and leaders recognizing founders, Rex and Helen Carlile.

Primary Leasing Partners: US Bank, GreatAmerica, Capital Advantage, Team Financial Approximate Yearly Revenue: $20 to $25 million Fastest Growing Business Segments: FileBound solutions, MPS, Digital Signage Biggest Accomplishment of the Past Year: Development of a digital signage program. Why We Consider Adams Remco Elite: ● Expertise in multiple offerings. Adams Remco offers a one-stop solution for a wide range of products and services including MFPs, MPS, digital signage, and document management. ● Willingness to take a risk in a new market. Adams Remco is proud of the success it has had with its new digital signage business. ● Partner recognition. The company has been given the Savin Service Excellence award for the past two years. ● Giving back to the community. The company makes donations to the local Humane Society, local schools, Goodwill Industries, and the Shop with a Cop program. ● Family approach to business. Adams Remco is family owned and its employees feel they are part of a family. Many of them have been with the company for a long time.

We Saw It In ENX Magazine


The Industry Leader in

MPS SUPPLY CHAIN FULFILLMENT - Has Partnered With The Industry Leader in

MPS SUPPLIES MANAGEMENT Pinnacle Sales is including Supply Intelligence from GWENTAA along with our Fully Automated Order Processing integration to e-Automate - PO Capture, tracking, receivers, vouchers, and invoicing. To find out how you can benefit from these two Industry Leaders for your MPS Program please contact: Jim Loparich at jim.loparich@psi-ohio.com

Pinnacle Sales, Inc. 159 Crocker Park Blvd. Suite 400 Cleveland, Ohio 440-734- 9195 www.psi-ohio.com

GWENTAA P.O. Box 17936 Covington, KY 41017 859-240- 6513 www.gwentaa.com


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Advance Business Systems Cockeysville, MD www.advancestuff.com

Year Founded: 1964 President.Owner: Jeff Elkin Number of Employees: 170 Primary Vendors: Ricoh, Savin, Canon, KIP, Kyocera, Samsung, Panasonic Primary Solutions Offerings: Treeno, DocuWare, eCopy, LincWare, MBM, PaperCut, Dell, EFI, Objectif Lune Primary Leasing Partners: 95% Inhouse Advance Business Systems & Supply Company (ABSSCO) Approximate Yearly Revenue: $35 to $40 million Fastest Growing Business Segments: Managed IT services Biggest Accomplishment in the Past Year: Opening a new IT Command Center, a state-of-the-art command center for the network services and managed IT services teams. This environment acts as a cutting-edge work center for our employees and a meeting center to share capabilities in information technology with customers and prospects. Why We Consider Advance Business Systems Elite: ● Effective Approach to managed IT services. Advance’s IT Command Center is a central hub that remotely monitors managed IT customers’ IT infrastructure. Advance has onboarded 350 managed IT users to date. The company focuses on organizations where IT is 100 percent mission critical and technology is a competitive differentiator. ● Successful extension of print business. Advance’s mobile print and document management tool offerings have been a large area of growth over the last three years. Advance handpicks its products from a variety of manufacturers to provide customers best-in-class options to support their businesses. ● Qualified, up-to-date service team. To support a diverse portfolio, Advance ensures its service team stays up to date on the latest models and 44

upgrades through its own dedicated manufacturer certified, on-site training center. Trainers oversee a weekly training curriculum consisting of product launches, technical updates, and practice workshops so technicians are prepared to handle any situation they may encounter in the field. ● Thought leadership. Advance has published several advertorials in publications such as Baltimore Business Journal, Bloomberg BusinessWeek, Entrepreneur, Forbes, Fortune, and Money magazines. They spotlighted issues that businesses face regarding IT, such as mobile device management, cloud considerations, and backup and disaster recovery. ● Support of local non-profits. Advance is proud to support a number of Maryland-based organizations including The ARC of Baltimore, the Maryland School for the Blind, and the Upper Chesapeake Health Foundation.

Dave & Erik Braden

Braden Business Systems, Inc. Indianapolis, IN www.bradenonline.com

Year Founded: 1989 President/Owner: David Braden Number of Employees: 93 Primary Vendors: Konica Minolta, Kyocera, Dell, RISO, Microsoft, Apple, Cisco, Meraki, EMC, Aruba

www.enxmag.com | December 2016

Primary Solutions Offerings: PaperCut, Square 9, Dispatcher Phoenix, Nuance, Unity, Pagescope, VMware, Veeam, Microsoft, Kyocera Apps Primary Leasing Partners: DLL, Leaf, Wells Fargo/GE, US Bank, Marlin Approximate Yearly Revenue: $30 million Fastest Growing Business Segments: Managed IT services (100 percent), MFP software solutions (30 percent) Biggest Accomplishment of the Past Year: Braden has implemented and grown its IT services division to the point where it is constructing a new building. The company also acquired a leading Chicago Kyocera dealership in July 2016 to expand its geographical footprint in the Midwest. Why We Consider Braden Business Systems Elite: ● Hiring and developing the right people. Braden continually invests in its people to ensure that it always offers the most forward thinking and prudent strategies, products, and services to its customers. Each addition to the team must fit the company’s ethics and dothe-right-thing mentality. ● Focus on service metrics. Braden tracks its service delivery in every division using a variety of metrics. The most important comes from real time customer surveys. Braden regularly scores a 97 percent customer satisfaction rate and are striving toward 100 percent. ● Marketing initiatives. Braden has launched a new website and implemented aggressive social media, search engine optimization and inbound marketing strategies to capitalize on online awareness and traffic. It also highlights team members and its new building project every Friday online. ● Industry and partner recognition. Braden has received the 2016 National Perfect Image Award from Image Source, the 2016 Pro-tech Service

We Saw It In ENX Magazine


OPPORTUNIT Y

Expect More

Grow Your Business & Profits with OKI Data Ground-Breaking Technology Leadership Outstanding color output on a widerange of media.

Comprehensive Sales & Marketing Support Providing the necessary tools— including eMail Marketing, TCO calculator, proposal generator— to help you engage end-users & drive profitability.

Channel Loyalty

Smart MFP Open API to embed solutions directly in the MFP.

Other OEMs may look to sell directly to your end-users, not OKI. For over 40 years, we have been focused on our channel partners and keeping them profitable.

Product Line Recognition 2015

24x7x365 Customer Support OKI is on your side 24 hours a day, every day, with a US-based customer service center. We provide a dedicate BTA hot-line to keep your customers up & running.

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Partner with the only manufacturer that delivers a full-line of printing technologies & solutions - Call Today (856) 222-7083 © 2015 OKI Data Americas, Inc. OKI, Reg. T.M. OKI Electric Industry Co., Ltd., Reg. T.M. OKI Data Corporation.


Elite Dealers $20 Million to $50 Million

Jerry Jones

Cannon IV, Inc. Indianapolis, IN www.cannon4.com

Year Founded: 1974 President/Owner: Jerry Jones Number of Employees: 50 Primary Vendors: HP, Lexmark, Toshiba Primary Solutions Offerings: PaperCut, Lexmark Enterprise Software/ Perceptive ECM Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $15 to $25 million Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Cannon IV was once again named one of the Best Places to Work in Indiana. Why We Consider Cannon IV Elite: ● Continuously improving how it does business and solves customer problems. Cannon IV takes a consultative approach to understand and solve customer problems, as demonstrated in client case studies 46

CBE Office Solutions Irvine, CA www.kopiers.com

Year Founded: 1993 President/Owner: Tarek Hafiz President/CEO Number of Employees: 140 Primary Vendors: Sharp, Ricoh, Canon, Oce, Samsung, Francotyp-Postalia Primary Solutions Offerings: Print Audit, Webiplex, Docupeak, Laserfiche, Prism Software, Nuance, uniFLOW, PaperCut Primary Leasing Partners: DLL, Wells Fargo, Canon Finance Approximate Yearly Revenue: $35 million Fastest Growing Business Segments: IT services. In 2015, CBE purchased Qlan, a 20-plus-year-old local IT company. All 18 Qlan employees have remained after the transition.

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it has produced. The company uses customer satisfaction surveys to keep improving how it does business. ● Strength in higher education. Cannon IV has had several significant wins recently with large universities. ● Industry and community recognition. Cannon IV has recently received these awards: 2016 Best Places to Work in Indiana, 20 Most Promising Managed Print Solution Providers, and Lexmark Top Enterprise Software Reseller. ● A strong company culture. Cannon IV works to create a family atmosphere and encourages teamwork across all departments. Employees are empowered to make decisions and bring new ideas to the table. The company takes care of its employees when they are in need. ● Local giving. Cannon IV has a Charity Committee that raises money for various community needs. Recent examples include inner city schools and churches.

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Award from Konica Minolta, and the 2016 Largest Indianapolis Office Equipment Dealers and Largest Indianapolis Technology Providers from the Indiana Business Journal. ● A culture of giving. Braden has a nearly 30-year legacy of giving back to its community. It provides time and financial support to many organizations, including a yearlong food drive for a local food bank.

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Qlan specializes in managed services, networking data protection, software solutions, internet services, training, and all the IT transactions that a traditional copier company needs to be able to implement. Both CBE and Qlan have gained new customers from the core base of each company. Biggest Accomplishment of the Past Year: CBE employed people, paid vendors, supported community activities, and made a profit. CBE’s growing staff has been able to pay for itself by improving customer satisfaction and profitability. Why We Consider CBE Elite: ● A single source provider of both front and back office business needs. The CBE sales, integration staff, and IT are able to offer customers a labor saving solution that will normally pay for itself in 6 to 12 months of usage. ● A culture of trust and caring. The CBE company culture embraces a crosscultural respect and acceptance of the Southern California community. Its long-term relationship with clients and referrals from these clients create a trusting business relationship. CBE takes pride in its three-decade history of taking care of clients, employees, vendors, business partners and community. ● Strong social media marketing program. CBE hired a social media specialist, in part so the company can reach out to the mobile, highly connected emerging Gen X and Millennial workforce. The Social Media Specialist also arranges and supports Lunch & Learns, Tech Open

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SPINNING YOUR WHEELS KEEPING TRACK OF STALE, MOVED AND WHO REALLY KNOWS HOW NEW DEVICES? TO SIMPLIFY THIS PROCESS ANYWAY?

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Congratulations to the 2016 Elite Dealers. We look forward to our continued partnership, bringing innovation and value to the imaging industry. - Your friends at Supplies Network.


Elite Dealers $20 Million to $50 Million

Centric Business Systems, Inc. Owings Mills, MD www.centricbiz.com

Year Founded: 1990 President/Owner: Rick Bastinelli Number of Employees: 220 Primary Vendors: Sharp, Ricoh, Kyocera, HP Primary Solutions Offerings: digital workflow, facilities management, fax server, print for pay Primary Leasing Partners: DLL, US Bank Approximate Yearly Revenue: $45-$50 million Fastest Growing Segments of Business: Healthcare, solutions services Biggest Accomplishment of Last Year: Centric maintained significant growth in all aspects. It achieved $50 million in revenue, grew to more than 220 employees with 32 managers, acquired three new hospital systems, grew the service leadership team from three to nine, and added 10,000 square feet to its corporate headquarters. Why We Consider Centric Business Systems Elite: ● Consistent growth. Centric has experienced a 36 percent increase in revenue over the past three years through organic growth, acquisition, 48

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Houses, end user training programs, and special in-house promotional functions. ● Partner recognition. CBE has earned numerous awards including 2015 2005 recipient of the Sharp Hyakuman Kai Award; 2015 - 2010 Ricoh Partnership Award for Outstanding Sales Performance; 2015 - 2000 One of the ‘Fastest Growing Sharp Provider in the Western Region’; recognized by Sharp for the 15th consecutive year. ● Support for the local community. CBE donates 5 percent of profits back into the local community, including nonprofits, youth sports teams, and food banks.

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geographic expansion, and more solutions services. ● A strong value proposition for its customers. Centric has leveraged its size to hire dedicated specialists who provided the expertise required to support its sales team with software, production, vertical markets, wide format, and facility management. It also has the buying power to offer attractive pricing. Centric has the resources and capacity to offer a full range of hardware, software, support, and managed service solutions. ● Responsiveness to customers. Centric has adopted a company culture, called the CustomerFIRST program, based on commitment to customer satisfaction. It consists of three major principles: responsiveness, communication, and ownership. In addition, Centric’s 14-person Customer Care Center is equipped with three 70-inch television monitors where dispatchers can track and monitor service technicians via GPS locations and effectively dispatch service calls. Centric guarantees a four-hour response time, and each technician calls every customer within two hours to clear or confirm the call. Employees are rewarded for providing exceptional customer experiences. ● A consultative approach. As part of its MPS Program, Centric offers its “Quick View” process, which walks the customer through an eight-step consultative approach to gather information and effectively present recommendations to maximize efficiency in a print environment. ● Giving back to the community. Centric staff both supports and serves on local non-profit boards such as the Living Classrooms Foundation, Johns Hopkins Bayview Safety Advisory Board, the Johns Hopkins Board of Trustees, and the Stella Maris

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Advisory Board. Every holiday season, Centric conducts a toy drive for the Toys for Tots. Centric donates over 5 percent of annual profits to local and national charities and non-profits.

Commonwealth Digital Office Solutions Sterling, VA www.commonwealthdigital.com

Year Founded: 1977 President/Owner: Mike Sarelson Number of Employees: 73 Primary Vendors: Konica Minolta Primary Solutions Offerings: Square 9, Konica Minolta Primary Leasing Partners: First Fidelity (in-house), DLL, Everbank, Wells Fargo Approximate Yearly Revenue: $20 million+ Fastest Growing Business Segments: Production print, document management solutions Biggest Accomplishment of the Past Year: Expanding Commonwealth Digital’s production print, managed network services, document management services efforts, increasing sales by 8 percent and profitability by 32 percent. Why We Consider Commonwealth Digital Office Solutions Elite: ● Ability to hold onto customers. The vast majority of Commonwealth Digital’s customers have been with them for many years. Customers see the same salesperson, same technician, and the same admin year after year. These long-term relationships are the result of good communication,

We Saw It In ENX Magazine


WHERE DO WE STAND ON ELITE DEALERS? RIGHT BEHIND YOU.

EFITM is very proud of all our Elite Dealer Award winners because we know how much hard work and innovation it takes to win such awards. Congratulations and many thanks to all of you on your success with EFI Fiery® servers and software; EFI Inkjet wide format, super-wide format and soft signage printers; and EFI Productivity Suite software.

LET US BE THE FUEL

Nothing herein should be construed as a warranty in addition to the express warranty statement provided with EFI products and services. EFI, FabriVU, Fiery and VUTEk are trademarks of Electronics For Imaging, Inc. and/or its wholly owned subsidiaries in the U.S. and/or certain other countries. ©2016 Electronics For Imaging, Inc. All rights reserved.


Elite Dealers $20 Million to $50 Million

Datamax, Inc. Little Rock, AR www.datamaxarkansas.com Year Founded: 1955 President/Owner: Barry Simon, President Number of Employees: 200 Primary Vendors: Canon, Konica Minolta, Lexmark, Kyocera Primary Solutions Offerings: Laser-

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fiche, Microsoft, Nuance, uniFlow, PaperCut, EFI Primary Leasing Partners: Datamax Leasing Division Approximate Yearly Revenue: $40 million Fastest Growing Business Segments: Software solutions, color output, production print Biggest Accomplishment of the Year: In its pursuit to Create Raving Fans®, Datamax achieved a 92.1 Net Promoter Score® in 2015, reflecting customer willingness to recommend its capabilities. When asked, “How likely would you recommend Datamax to a friend or colleague,” Datamax’s customers gave the company an average score of 9.7 out of 10. Why We Consider Datamax Elite: ● An approach that focuses on enabling customers’ businesses. It includes employee training on the latest technology and certification, knowledge of the technology landscape, an assessment process to align technology with clients’ needs, best practices for operational continuity, responsiveness, and proactive problem resolution. Datamax’s MaxCare® offers single-source managed support services across the entire technology infrastructure. ● Strong sales and marketing. goVertical® represents an ongoing Datamax sales and marketing initiative designed to promote focus and specialization on targeted vertical industries in its marketplace. Datamax can speak the language of customers’ industries. ● Partner recognition. Datamax has won a number of partner awards including Canon’s ATSP (2008-2016) and Advanced Partner (2014-2016) awards and Konica Minolta’s Pro-Tech award (2014-2016). ● A positive work environment. Datamax’s goal is to attract talented, tech-savvy professionals who have an aptitude for learning and who believe in providing the kind of customer experience that ensures its mission to Create Raving Fans®. The company promotes collaboration and strategic thinking among individuals of diverse backgrounds and experiences. ● DatamaxCares and DatamaxGreen programs. At Datamax, “connecting” has always been a fundamental component

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proactive service, and effective problem solving. ● Ability to hold onto employees. Commonwealth Digital’s average employee tenure is 24 years. After a certain annual profit level is achieved, employees with the exception of the executive staff and sales get 50 percent of all corporate profit in bonuses. This year’s bonus projection is $400,000 to be shared by 57 employees. ● Community and partner recognition. The company has earned the Washington Post Top Workplace and Konica Minolta Pro-Tech awards for the past two years. ● In person promotions with wellexecuted follow-up. The company hosts six in-house shows per year around production print, managed network services, document management. The 11 full-time telemarketers follow up by phone and set appointments for the 12-person sales team. Sales reps average $75,000 in sales each month. ● Charitable giving. Commonwealth Digital donates $60,000 each year to local organizations.

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of what it does. “Caring to connect” means more than being a technology partner. It’s also being a community partner by offering contributions, volunteers, and leadership to help others. Organizations it has supported include CARTI, Boys and Girls Clubs, Texans Can Academies, and Centers for Youth & Families, to name a few. The DatamaxGreen Program is dedicated to preserving the environment and includes an “independent” partnership with the Arbor Day Foundation. To date, Datamax has helped to plant more than 3,000 trees in forests in greatest need across our country.

James W. Donnellon

Donnellon McCarthy Enterprises, an ABS Technology Company

Cincinnati, OH www.DonnellonMcCarthy.com Year Founded: 1957 President/Owner: James W. Donnellon Number of Employees: 116 Primary Vendors: Toshiba, Ricoh/ Savin, Sharp, FP Mailing Primary Solutions Offerings: Toshiba (Re-rite), ACDI, Equitrac, Intact, Square 9, Ricoh Solutions, Toshiba (Drivve), FM Audit Primary Leasing Partners: US Bank, DLL, Everbank, Wells Fargo/GE Approximate Yearly Revenue: $20 to $25 million Fastest Growing Business Segments: MPS, managed network services, software solutions, digital signage, barcode printers, FP mailing

We Saw It In ENX Magazine


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Elite Dealers $20 Million to $50 Million

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Biggest Accomplishment of the Past Year: Donnellon McCarthy started a reorganization project to increase efficiency and standards. The company consolidated four warehouses into two and improved inventory monitoring, billing, administration, and cross training. A soon-to-launch Digital Solution Center will allow the company to service customers remotely. Revenue has increased by 25 percent so far from 2015. Why We Consider Donnellon McCarthy Elite: ● Experienced and capable of supporting all types of clients. The Donnellon McCarthy team can deliver a wide range of customized office technology programs and support. Its client portfolio consists of national accounts looking to fully automate processes to smaller independently owned businesses that value face-to-face interaction. ● A family-comes-first attitude. This applies to both customers and employees. The company’s upper management has adopted its Positive Attitudes Leadership program, which puts a heavy emphasis on organization, communication, dedication, pride, and family values. Management feels that if it displays these qualities, employees will follow in kind. ● A full-service provider. Donnellon McCarthy offers a wide array of office technology, everything from copying to mailing, as well as full service for those technologies. ● Partner and community recognition. Donnellon McCarthy has been honored with the 2016 Goering Center Runner Up Family & Private Business All Star Award, the US Bank 2014 Elite Dollar Gold Award, the Ricoh/Savin Top Percentage of Growth Elite Dealer Award Northeast Region award, and Toshiba’s ProMaster Service Award. ● Generous charitable giving. Donnellon McCarthy has given more than $65,000 in scholarship funds and more than $600,000 to the Parent Project Foundation. Other organizations it has donated to include the United Way, Military Financial Readiness, and the Cincinnati Public Library.

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Edwards Business Systems and Virginia Business Systems Bethlehem, PA www.edwardsbusiness.com

Year Founded: 1954 President/Owner: James B. Edwards, chairman of Edwards Business Systems EBS and Virginia Business Systems VBS, Raymond Fuentes, president of EBS, and James Dotter, president of VBS Number of Employees: 180 Primary Vendors: Konica Minolta, Xerox, Lexmark, Muratec, MBM, Sharp Primary Solutions Offerings: Square 9, PaperCut, ObjectifLune, Planet Press, Nsi Primary Leasing Partners: Great America, US Bank, internal Approximate Yearly Revenue: $40 million Fastest Growing Business Segments: MPS, SMB, Healthcare, Education and Solutions Biggest Accomplishment of the Past Year: Continued growth and profitability. Each year EBS/VBS has grown its business by helping clients improve their efficiencies and business performance. Why We Consider EBS/VBS Elite: ● Selling a value proposition. For EBS/VBS, success is a combination of responsive, dedicated service, committed solutions, quality hardware, and coordinated teams to deliver it all. EBS/VBS staff is divided into three core groups: service/implementation,

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administration, and sales/marketing. All work together to move the clients’ businesses forward by selling process improvement, security and compliance, cost of ownership, and sustainability. ● Dedication to employees. The EBS/ VBS leadership values the family approach to building careers and opportunities for its employees. It provides the training and resources they need to advance their skills and knowledge. The company maintains an environment that values and encourages personal and professional growth. ● Willingness to tackle high-risk, highreward opportunities. EBS won the contract for two Pennsylvania Healthcare companies, each with a contract worth over $500,000. One of the key issues was the challenging nature of the compliance requirements in the healthcare industry. EBS developed systems and programs to ensure the smooth handling of all information. Adding to the challenge was a complex installation and extensive training requirements, all to be done in an extremely tight deadline. ● Partner and community recognition. EBS became a Xerox Dealer a year ago, yet was recently honored by Xerox as The Highest Growth Document Technology Partner of the Year. EBS and VBS also won the 2016 Pro-Tech Service Award from Konica Minolta for the 11th consecutive year. The West Reading office of EBS was also named People’s Choice for Berks County in the category of Information

We Saw It In ENX Magazine


acd-inc.com/papercutmf

At ACDI, we believe in partnerships. When two companies, with their own strengths and values, work together towards a common goal the results can be amazing. When you are successful we are successful, and we appreciate you letting us be a part of your success. To all of our partners that have been recognized this year as an Elite Dealer, we would like to take this opportunity to say‌

CONGRATULATIONS & THANK YOU! SERVING THE DEALER CHANNEL SINCE 1994 At ACDI, we are constantly focused on supplying our dealers with the industry leading print management software, PaperCut MF. Add to that, affordable and reliable hardware and outstanding professional support services. It’s what makes ACDI the complete PaperCut MF solutions provider to the dealer channel.

acd-inc.com | 800.990.2234


Elite Dealers $20 Million to $50 Million

Fraser Advanced Information Systems West Reading, PA www.fraser-ais.com

Year Founded: 1971 President/Owner: William Fraser Number of Employees: 175 Primary Vendors: Sharp, Canon, Muratec, HP, 3D Systems Primary Solutions Offerings: Axcient, LabTech, RapidFire tools, SharpDesk Mobile, Sharp OSA, Sharp AIP Apps, Intact, Y Soft, Equitrac, PaperCut, Oce Prisma, N-Able, Netaphor, Canon Print & Scan, Connectwise, VMWare, MaaS360, Kodak Capture Pro, ScanShare, PrintFleet, PDF Pro, Fingerprint Primary Leasing Partners: Wells Fargo, US Bank, DLL Approximate Yearly Revenue: over $40 million Fastest Growing Business Segments: Managed network services Biggest Accomplishment of the Past

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Year: The acquisition of Advanced Business Equipment (ABE) of Allentown, PA. ABE is located in the heart of Fraser’s existing business with a branch location in a new service area. Why We Consider Fraser Advanced Information Systems Elite: ● Great customer support. Fraser’s Global Support Center supports customers 24/7 through the remote monitoring of supplies, meter readings, and equipment errors using its own Virtual Intelligence Software. This has allowed Fraser to solve nearly 2,300 service calls so far in 2016 without dispatching a technician. Fraser’s Global Engineering Tracking (GET) system locates the closest available technician to the customer for calls that require on-site help. ● Loyal customers. The average North American company has a Net Promoter Score of 10. Fraser’s overall Net Promoter Score is 91.44. Customers often cited good experiences with Fraser’s employees as the reason for the high rating. ● Willingness to stay ahead of the technology curve. Fraser’s offerings include 3D printers, mobile printing, and Internet of Things solutions. The Fraser Smart Tool Set, for example, takes a “dumb” standalone MFP and connects it to the Internet, enabling mobile printing, follow-me printing, and remote device installations. ● The Fraser Change Management Program. When a new customer comes to Fraser, it often means placing new equipment and creating new processes. Fraser’s Change Management Program helps new customers clearly communicate to their organization the benefits of these new changes through email templates, posters, how-to guides, remote cloud installations, and on-site training. ● Giving back to the community. Each year, Fraser budgets money toward the Educational Improvement Tax Credit Program. Through these significant donations, Fraser handpicks educational institutions to support within the community. This year the company awarded approximately $10,000 to local institutions. Fraser also encourages staff to engage in community service.

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Technology and Office Equipment. This is the 15th year in a row to win this recognition. ● Community support. EBS and VBS are involved in all aspects of their communities and sponsor numerous sports teams, events and non-profits. In PA they are involved with Musikfest, Scranton University, Misericordia University, Easter Seals, Diakon, the Allentown Art Museum, Historic Bethlehem, WLVT PBS Ch. 39 and more.  In VA, they support the sports teams of VCU, UVA, JMU, and the Flying Squirrels.  Also Massey Cancer Center, Connor’s Heroes, Carpenter Theatre and Innsbrook After Hours.

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KDI Office Technology Aston, PA www.kdi-inc.com

Year Founded: 1988 President/Owner: Ricardo Salcedo Number of Employees: 142 Primary Vendors: Ricoh/Savin, Canon, Lexmark, Toshiba Phone Systems Primary Solutions Offerings: Fortis, Square 9, Westbrook Technologies, Nuance, M-Files Primary Leasing Partners: DLL, Everbank, Canon Financial Approximate Yearly Revenue: $31 million Fastest Growing Business Segments: Managed IT services, MPS Biggest Accomplishment of the Past Year: KDI’s Dispatch center was completely revamped and repopulated with personnel of a positive attitude, turning a negative service situation into a positive encounter. Why We Consider KDI Elite: ● A foundation for great service. KDI gives personal attention to all matters great and small to help clients feel like they are part of KDI’s business and not just a customer. Everyone from the president on down is accessible. ● Strong, multi-faceted marketing. KDI sales uses its prestigious partner

From left: Don Schatzman, President of Sales; Rick Salcedo, CEO; Vance Stewart, VP of Operations

We Saw It In ENX Magazine


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FOR FURTHER INFORMATION CONTACT CUSTOMER SERVICE TODAY Sales: 1 (818) 837-8100 | Tech Support: 1 (800) 466-0246 | Email: info@fgimaging.com | Website: www.fgimaging.com © 2001 – 2016, Mitsubishi Kagaku Imaging Corporation dba Future Graphics. All rights reserved. Future Graphics is a distributor of compatible replacement parts for imaging equipment. None of Future Graphics’ products are genuine OEM replacement parts and no affiliation or sponsorship is to be implied between Future Graphics and any OEM. Trademarks and brand names are the properties of their respective owners and used for descriptive purposes only.


Elite Dealers $20 Million to $50 Million

Kelley Imaging Systems Kent, WA www.kelleyimaging.com

Year Founded: 1974 President/Owner: Aric Manion 56

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awards to highlight its status within the document imaging industry. The company uses social media to reach businesses and partners. KDI uses two high-profile digital Philadelphia sports arena billboards off interstates I-95 and I-76 to promote itself. The sales team also uses them as a closing tool, offering advertising space on those billboards as part of the deal. These billboards are also used to promote charitable causes, congratulate local winning teams and athletes, advertise open positions at KDI, promote KDI events, and extend holiday well-wishes to the community. Once these new billboards are in place, a live shot is taken and that image is then shared on social media so the message reaches an even broader audience. Anything posted socially is additionally tied to an RSS feed on KDI’s website. ● Partner recognition. KDI has earned many partner awards including Canon’s Advanced Partner Program and Outstanding Performance, Lexmark Top Performer Status, EverBank Platinum Dealer Award, and GE Capital Office Imaging Platinum Award. ● Giving back to employees. KDI cares about the employee and continually gives back to those who earn gratitude. The company offers bonuses and has a matching 401K program. ● Giving back to the community. The company is a supporter of several local charitable organizations, including donating food for the needy through the Philabundance program and toys for children in need through Toys for Tots. It also adopted and provided a donation to a family through the Nemours organization during the holidays.

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Number of Employees: 175 Primary Vendors: Toshiba, Pitney Bowes, Kyocera, Sharp, Lexmark, Muratec, Formax, Oki Data, Samsung, HP Primary Solutions Offerings: DocuWare, Square 9, Abby Flex Capture, PaperCut, Adobe Lean Print, YSoft, Satori, Flex Systems Primary Leasing Partners: GreatAmerica, US Bank, Everbank, Wells Fargo Approximate Yearly Revenue: $29 to $30 million Fastest Growing Business Segments: MPS, managed IT solutions, document management and capture, wide format solutions Biggest Accomplishment of the Past Year: Expansion of its business. Kelley moved into a new headquarters totaling over 42,000 square feet in Kent, WA. It also acquired two new companies, which added offices in the Oregon market— Portland, Eugene, and Roseburg—as well as Seattle, WA. Kelley was recognized as one of the Top 100 Fastest Growing Private Companies in the Pacific Northwest by the Puget Sound Business Journal. Why We Consider Kelley Imaging Elite: ● A diversified yet complementary portfolio. Kelley’s scope of technology solutions makes it easier for a client to deal with one provider who understands print, mail, distribution, and wide format. ● Subject matter experts on the applications for what they sell. Kelley doesn’t just provide mailing equipment. Its team members are experts in mailing, USPS rates and regulations, mailing best practices, and how to maximize the effectiveness of mail from both a postage savings and a mail-piece design and marketing perspective.

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● A standardized sales process. Kelley provides Formal Persuasive Sales Skills and Spin Selling training to sales personnel. It helps ensure that the sales team is working effectively with customers and building strong, longterm relationships. ● Philanthropy. Kelley was named one of Washington’s Top Corporate Philanthropists Named for 2013-2016. The company donates time, money, and equipment to many local causes and organizations. ● Recognition that career and company growth are linked. Kelley’s aggressive growth strategy is designed to reward performers. Kelley has a family friendly atmosphere and holds multiple company-wide events to build camaraderie among staff. A Presidents Club trip is awarded to top achievers throughout the company. Monthly and quarterly employee recognition programs offer financial bonuses.

Modern Office Methods (MOM) Cincinnati, OH www.momnet.com

Year Founded: 1957 President/Owner: Kevin McCarthy Number of Employees: 187 Primary Vendors: Canon, Lanier/Ricoh, Samsung, HP Primary Solutions Offerings: Content Central, Natural Forms, EFI Digital StoreFront, DocuClass, eCopy, Equitrac, NSi Autostore & Mobile, PaperCut, Objectif Lune PlanetPress, EFI PrintMe Mobile, RightFax, Samsung School, UniFlow, UniPrint Primary Leasing Partners: US Bank, Wells Fargo, DLL Approximate Yearly Revenue: $40 to $50 million

We Saw It In ENX Magazine


Elite Dealers $20 Million to $50 Million

Fastest Growing Business Segments: MPS and production print Biggest Accomplishment of the Past Year: MOM is now a certified Ricoh SPIRE training center and is also a Canon certified training center. This provides flexibility to train technicians on the products and services that it sells and shows dedication to keeping our technicians up to date with the latest knowledge. Why We Consider MOM Elite: ● Providing a strategy to go with products and service. MOM takes pride in its ability to manage accounts and provide its clients with a document strategy. Its reps follow a four-step process when they engage with a new prospect: clarify, simplify, implement, and review. The consultative approach results in a solution that adds value through greater efficiency. ● Raising visibility by doing good. MOM’s Jump START Your Nonprofit is both its largest marketing campaign of the year and largest community involvement program. Jump START is a contest in which area nonprofits apply for a chance to win one of three office technology makeovers worth up to $20,000. Marketing for this event includes a three-market media buy for radio, email blasts, and a push on social media channels. ● Community recognition. MOM was awarded the 2014 Corporate Community Service Award at the Blue Ash Awards. In 2015, MOM was awarded the Pillar Award for Community Service from Medical Mutual, and Kevin McCarthy was awarded the CEO Leadership Award. ● Dedication to employee wellbeing. MOM’s Work Well wellness committee focuses on employee health. It has also opened MOM Fresh Markets in all of its branches. Committee members stock the Fresh 58

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OneDOC Managed Print Services, LLC

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Market with healthy and affordable snacks. A new corporate wellness consultant and coordinator will conduct monthly seminars in each of its locations and healthy habits that make a big difference in health. ● Community Support. In addition to MOM’s Jump START, MOM has also supported other local charitable events including the Race to Anyplace benefiting the Leukemia & Lymphoma Society.

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United States. The company talks to the CFO about the pain points in information processing within the organization and tailors a plan that is both productiive and cost effective. ● Employee rewards. The OneDOC employee compensation plan provides better than average rewards for performance. The company also offers unlimited vacation time. ● Industry and partner recognition. OneDOC has received the Metro 50 Award and been named to the Photizo Leaders Index and Muratec Imagemakers Club. ● Charitable giving. OneDOC makes donations to the United Way, American Cancer Society, and American Diabetes Association.

Oklahoma City, OK www.mpsok.com

Year Founded: 2009 President/Owner: Kevin Morris Number of Employees: 19 Primary Vendors: Brother, Dell, Epson, HP, Konica Minolta, Lexmark, Muratec, Oki Data, Xerox Primary Solutions Offerings: DocuWare, Laserfiche, MyQ, PrintFleet, Y Soft Primary Leasing Partners: DLL, EverBank, GreatAmerica Approximate Yearly Revenue: $20 million Fastest Growing Business Segments: Overall growth has been 15 to 20 percent year over year for the past three years. Biggest Accomplishment of the Past Year: OneDOC was named one of the 50 fastest growing companies in Oklahoma for the third straight year, the only office equipment company to make the list. Why We Consider OneDOC MPS Elite: ● Focus on MPS. OneDOC’s customers appreciate that it is a true MPS company and not a copier dealer or a supplies reseller. ● An effective go-to-market strategy. OneDOC sells strictly to small- to medium-sized businesses across the

www.enxmag.com | December 2016

Jack Stargel

Stargel Office Solutions Houston, TX www.stargel.com

Year Founded: 1987 President/Owner: Jack Stargel Number of Employees: 96 Primary Vendors: Toshiba, Lexmark, HP, MBM, Oce, Kip, Datto Primary Solutions Offerings: DocuWare, PaperCut - ACDI, FileSight, Square 9 Primary Leasing Partners: GreatAmerica, Wells Fargo, US Bank Approximate Yearly Revenue: $20 to $25 million

We Saw It In ENX Magazine


Elite Dealers $20 Million to $50 Million

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● Giving back to the community. Stargel recently participated in the Hero’s Challenge, which benefits first responders. It is also an ambassador for the Texas Children’s Hospital, and it volunteers community hours at a local food bank and Toys for Tots drives.

Usherwood Office Technology Syracuse, NY www.usherwood.com

Year Founded: 1976 President/Owner: Lou Usherwood Number of Employees: 120 Primary Vendors: Canon, Xerox, Microsoft, HP, Cisco Meraki, Polycom, Milestone, Hypersign Primary Solutions Offerings: Managed IT solutions, MPS, managed communications, managed security, managed signage Primary Leasing Partners: US Bank Approximate Yearly Revenue: $26 million Fastest Growing Business Segments: Managed IT, MPS, production print Biggest Accomplishment of the Past Year: In 2016, Usherwood Office Technology celebrated its 40th year in business. The company held an open house attended by over 100 of its clients. The event was a celebration, but also allowed Usherwood to display its IT agility and integration capabilities. Why We Consider Usherwood Elite: ● Ability to implement a single office technology stack. Usherwood sells several lines of business that integrate and converge into a single office technology stack. It is one of the few dealers that offer expert integration of the managed IT business with the copy and printer business. ● Strong relationships. Usherwood’s employees, many of whom have been with the company as long as 30 years, have built trust with customers, which in turn builds trust in Usherwood’s products and services. ● Service options to match customers’

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Fastest Growing Business Segments: Wide format (42 percent), managed network services (38 percent), MPS (14 percent), A4 (18 percent) in the past three years Biggest Accomplishment of the Past Year: Stargel was able to retain most of its oil and gas customers and gain a few new ones that it hadn’t been able to penetrate before in the midst of a major downturn in that market. Why We Consider Stargel Office Solutions Elite: ● Creative responses to adverse market conditions. Stargel has been able to weather regional economic trouble by working with its customers and targeting those of its competitors. It launched a program that allowed oil and gas companies to sell assets back to it, and the company put equipment out to new oil and gas customers without requiring a lease. Stargel took over existing equipment or replaced with Toshiba hardware at no cost to the customer except for a maintenance agreement. In return the customer agreed to lease equipment from Stargel once oil prices reach over $60 a barrel. ● Living up to core values. Stargel encourages its employees to represent the company’s values of honesty/integrity, passion for what they do, putting the customer first, and being competitive and professional. All employees receive customer service training throughout the year. Stargel promises a three-hour on-site response time or 100 percent of the next month’s service bill is free. ● Customer and partner recognition. Stargel has been named Supplier of the Year for Texas Children’s Hospital, a Diamond Club Partner for DocuWare, a GreatAmerica Prestige Dealer, and a Toshiba ProMaster Dealer and Toshiba Market Leader. ● Implementing Traction program for employees. Its goal is to increase team health, customer service and employee satisfaction. Stargel has introduced a program to reward an employee for every 5 years of tenure and quarterly Team Health building activities for each department that range from team breakfast or lunch, bowling, happy hour, Top Golf, Escape Rooms, and Friday ice cream days.

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Usherwood Office Technology service team with President & CEO, Lou Usherwood in front, center with company vehicles lined up at headquarters in Syracuse, NY.

preferences. Clients may contact Usherwood via any method they feel comfortable with—email, phone or website. Usherwood can perform remote monitoring for managed IT and print management for clients that prefer a more hands-off approach. Multiple service solutions are incorporated into Usherwood’s Odyssey Global suite. Components include Odyssey Discovery and Odyssey Tracker, which gives clients an end-to-end solution that starts with an infrastructure discovery then leads to managed services and continuous monitoring via Odyssey Tracker. ● Great work environment. Usherwood was voted One of the Best Places to Work in Central New York for the last three years. This award is based on employee submissions and reflects its positive work environment. ● Local giving. Usherwood sponsors the CNY AutoExpo, which supports 15 central New York charities. It has also made donations to the School of Business at the College of Saint Rose.

WPS Office Solutions/Doing Better Business, Inc. Hagerstown, MD www.doingbetterbusiness.com

Year Founded: 1973 President/Owner: Debra Dellaposta

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Elite Dealers $20 Million to $50 Million

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suggest solutions or direct the call to service. HelpDesk technicians troubleshoot over the phone and are available 24/7. ● Management with deep roots in the industry and WPS’s local community. Family owned and operated, WPS Office Solutions is now in the second generation of family leadership. Its five offices are integral parts of the communities where they are located, and the company often donates equipment or money to local causes. The company and its President/CEO Debra Dellaposta have received numerous industry and community awards. Dellaposta also sits on Ricoh’s National Dealers’ Council. ● Industry and local recognition. WPS Office Solutions has received more than a dozen local and industry awards in the last few years including First Place for MPSA’s National Print Services Vendor Award, Top 100 Organizations and Top 100 People awards from the Central PA Business Journal, CompTIA’s Managed Print Trustmark award, and a Best Places to Work in Pennsylvania award.

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Number of Employees: 103 Primary Vendors: Adamero Content Central, Savin, Savin Wide Format, Sharp, Sharp Aquos Primary Solutions Offerings: Electronic document management, MPS Primary Leasing Partners: DLL, Great America Approximate Yearly Revenue: $20 to $25 million Fastest Growing Business Segments: Document management, MFP placement, MPS, and production print Biggest Accomplishment of the Past Year: WPS is proud to have been chosen Best Place to Work in PA and Pittsburgh and being a Great Place to Work for Women. The most significant accomplishment during the past year was four years in the making, culminating with the acquisition of Total Service Incorporated of Latrobe, PA. Why We Consider WPS Elite: ● Service excellence. WPS boasts an average response time of less than three hours. Its field service representatives are trained to be skilled and customer focused. Its FirstTouch responders take calls and are able to

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● A company culture of inclusion and respect. WPS fosters respect for each person’s ideas and contributions. Employees that go above and beyond are recognized and rewarded on a regular basis, instilling the desire to be the best. Employee-chosen core values of accountability, customerfocus, integrity, family, and passion are consistently demonstrated by the leadership team and permeate the entire company. ● A passion for giving back to the community. WPS Office Solutions has a leadership team that not only contributes financially to charitable institutions such as Children’s Hospital in Pittsburgh and the United Way, they serve on charitable boards including; Big Brothers and Sisters, Rotary, the Maryland Theater, the Boys and Girls Club, and various chambers of commerce.

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Elite Dealers $10 Million to $20 Million system (EOS) that addresses the six core aspects of its business (core values, core focus, revenue targets, marketing strategy, goals, and issues) and communicates performance against them to the organization with the use of the VTO (Vision Traction Organizer). ● Adoption of marketing automation technology. This year, ASI added a new marketing automation tool that allows ASI to use an inbound marketing methodology bringing valuable and relevant content to prospects and customers. This tool will help find more opportunities and build stronger relationships. ● Partner recognition. ASI has been named a Print Audit Premier Dealer 2016, to the Lanier Circle of Excellence 2015-2016, an FP Elite Dealer 2015, and a recipient of several Lanier awards. ● Core values. In 2014 ASI identified six core values as essential and timeless guiding principles. These core values define its culture, attract people to the organization, and establish the principles by which ASI hires, terminates, rewards, and recognizes employees. They are servant leadership, ambition, accountability, relationships, operational excellence, and inspiration. ● Giving back to the community. ASI encourages its employees to volunteer their time to charitable organizations such as Entrepreneurs of North Texas, New Day Services, and the Salvation Army. The company also supports local food and toy drives.

ASI- People Driven Technology Dallas, TX www.asibiz.com

Year Founded: 1989 President/Owner: Ken Copeland and Scott Wiggins Number of Employees: 50 Primary Vendors: Lanier (Ricoh), Lexmark, HP, FP Mailing Solutions, Formax, MBM Primary Solutions Offerings: Print Audit, Content Central Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $12 to $14 million Fastest Growing Business Segments: MPS and document management Biggest Accomplishment of the Past Year: ASI is proud of its website revamp. ASI is dedicated to bring its customers the best customer service and operational excellence throughout the whole buying process. During the process it also changed its tagline to “People Driven Technology” to reflect that its customers are in control of the technology it offers based on their needs.

ASI Leadership Team

Why We Consider ASI Elite: ● Focus on service. ASI’s 212° Service philosophy promotes rules for creating a service culture. 212° Service defines a service culture as more than just serving customers. It is also about serving each other. ● A framework and vision to meet goals. ASI’s TRACTION is what the company calls an entrepreneurial operating

Business Complete Solutions (BCS) Poway, CA www.bccopy.com

Year Founded: 2002 President/Owner: Keith Justus

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Keith Justus

Number of Employees: 68 Primary Vendors: Toshiba, Konica Minolta, Muratec, KIP, Oki Data Primary Solutions Offerings: Square 9, Prism, Objectif Lune, Microsoft, NSI, Ecopy, Equitrac, EFI Fiery, MPS, Managed IT, VOIP solutions Primary Leasing Partners: Leaf, Wells Fargo/GE, CIT Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: IT services, MNS, hardware, service Biggest Accomplishment of the Past Year: Acquisition of an IT company and expansion into Orange County and Los Angeles. Why We Consider BCS Elite: ● Diversified offerings from multiple vendors. BCS provides businesses options without locking them into one source, designing a solution that works best for the customer. This approach requires BCS to stay up to date with the changing market and office solutions, so its technicians are in constant training to learn the new models of equipment and offerings. ● Effective use of events. BCS provides customers and prospects San Diego Padres tickets with access to its box suite at Petco Park. The company also sponsors community events such as golf tournaments for local non-profits. It also networks by volunteering on various community service boards and offering its expertise. ● Partner recognition. BCS has received the Pros Elite 100 Office/Elite Dealer, Konica Minolta Pro-Tech. ● Support for employees. BCS offers competitive benefits, provides fitness programs, and sponsors employee events.

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Elite Dealers $10 Million to $20 Million

Coordinated Business Systems Burnsville, MN www.coordinated.com

Year Founded: 1983 President/Owner: Jim Oricchio Number of Employees: 95 Primary Vendors: Kyocera, Sharp, Lexmark, Oki Data, HP Primary Solutions Offerings: Square 9 Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $19 million Fastest Growing Business Segments: Managed Network Services (430% increase in renewable service revenue since 2014), telephony (15% increase from 2014) Biggest Accomplishment of the Past Year: Growth in its branch offices and a coordinated win at a regional bank with a suite of five solutions. Why We Consider Coordinated Business Systems Elite: ● Ability to turn customers into references. Coordinated Business Systems’ “customers first always” philosophy is validated by video testimonials on its website, which its sales team has effectively leveraged. ● Event-based promotion. The company does two open house technology

Chip Miceli

Des Plaines Office Equipment (DPOE) Elk Grove Village, IL www.dpoe.com

Year Founded: 1955 President/Owner: Chip Miceli Number of Employees: 90 Primary Vendors: Sharp, Oki Data, HP, Kyocera, Toshiba, Konica Minolta, Canon, Kip, Muratec Primary Solutions Offerings: MPS, managed network services, social media, archiving solutions, mailing solutions Primary Leasing Partners: GreatAmerica 64

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events for customers and prospects each year. Seminars provide a learning component, which helps drive high attendance. ● Partner and community recognition. Coordinated Business Systems has received Kyocera’s Service Solution Provider and Premier Dealer awards, Lexmark’s Premier Circle award, and US Bank Platinum Club status. The company has also earned the Dakota County Business Excellence Award and is a BBB 2016 Torch Award for Ethics Finalist. ● Employees valued for their feedback. The company has created positions and procedures based on ideas from employees. ● Local giving. Coordinated Business Systems employees raised more than $14,000 for the Light the Night Walk for Leukemia and Lymphoma last year. The company also makes donations to an anti-bullying program and allows employees two hours a month to volunteer.

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Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Managed Network Services, MPS, video conferencing, archiving of records, mailing equipment and services Biggest Accomplishment of the Past Year: Aside from celebrating 60 years of serving the Chicago area, DPOE made two mergers/acquisitions. Owners Chip and Vic Miceli became major investment shareholders in a well-established Munster, IN firm, McShane’s, which broadened the company’s market area and product lines. McShane’s merged with Indiana Mailing Systems, thereby bringing DPOE’s influence to two Indiana businesses. DPOE also won the Smart Business Magazine Family Business Achievement award, one of only 11 from the Greater Chicago area. Why We Consider DPOE Elite: ● Successful regional expansion. Over the last five years, DPOE has acquired four of its Chicago-area competitors, which has significantly strengthened the company’s position in the market. In 2016, the firm became a majority investor in McShane’s and through it, Indiana Mailing Systems. ● State-of-the-art NOC (Network Operations Center). The NOC gives DPOE the ability to do remote monitoring of networks anywhere in the US. It is staffed by a director and three IT personnel and has the technology to monitor an entire network’s power consumption, hard drive space, and software that is installed on each device. DPOE has developed proprietary software that

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Elite Dealers $10 Million to $20 Million

Eakes Office Solutions Grand Island, NE www.eakes.com

Year Founded: 1945 President/Owner: Mark Miller Number of Employees: 243 Primary Vendors: Sharp, HP, Muratec Primary Solutions Offerings: GoldFax, PaperCut, Prism Software Primary Leasing Partners: Local leasing company 66

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allows the firm to remotely monitor its clients’ IT networks throughout the region. ● Business advocacy. The company is an advocate for businesses beyond its national trade network. With a membership on the board of directors of the Small Business Advisory Council (SBAC), co-owner Vic Miceli has met with the governor of Illinois as well as United States representatives and senators to advocate for lower taxes and better conditions for businesses. DPOE President Chip Miceli is a founder and president of the Select Dealer Group, a trade association dedicated to sharing industry best practices. ● A culture that encourages growth. DPOE offers an environment for employees that is rewarding and encourages personal and professional growth. The company has implemented a 401K program with 100 percent match, profit sharing, health insurance which DPOE funds at 80 percent, new-employee training, and on-site mentoring. ● Charitable giving. DPOE makes numerous charitable contributions to the Chicago area including volunteer/charity work for hospitals and community groups. One group where DPOE helps is with WINGS in Chicago, which provides service to battered and homeless people. The company also provides storage space for a local dog rescue organization

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The Eakes’ sales team with Doug Gallaway, Eakes Managed Print Product manager & head of copier division (back row, 2nd from the right)

Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Document management software (43 percent in past year) Biggest Accomplishment of the Past Year: Eakes purchased a Konica Minolta dealer which is its fifth acquisition over the past seven years. The key to these acquisitions is maintaining their customer base and improving the product offering and service level to take the business relationship to the level of trusted partner. Why We Consider Eakes Office Solutions Elite: ● Strategically dispersed sales and service throughout its territory. Eakes has located its sales and service teams throughout Nebraska to provide quick and easy access to that expertise. ● Sophisticated targeting of a new market. Eakes worked with a digital agency to expand into behavioral target marketing and retargeting in a new market. This entailed defining a target customer, identifying websites they would visit, and then serving those target customers with display ads. Target customers who clicked on the ad were redirected to a landing page. ● Customer service training to 100 frontline employees. Service technicians, delivery drivers, installers, and retail personnel receive training on how best to interact with customers. ● Industry and local recognition. Eakes has received awards such as the Hyakuman Kai Elite Award, HP

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Managed Print Advanced Specialist, and the Steelcase Platinum Partners Award. President Mark Miller is the current chairman of the Sharp Dealer Advisory Council. ● Employee development and engagement. Eakes expanded its ownership group from seven to 24 employees, allowing more employees to buy shares of the company. Eakes employees who express an interest in advancement are enrolled in management training courses to prepare them for their next role. ● Charitable giving. Eakes donates over $60,000 to more than 220 organizations.

Fisher’s Technology Boise, ID www.fisherstech.com

Year Founded: 1936 President/Owner: Chris Taylor Number of Employees: 98 Primary Vendors: Canon, Konica Minolta, Lanier, KIP Primary Solutions Offerings: Laserfiche, DocuWare, LincDoc, xMedius, ABBYY, PaperCut

Cover from the 2017 Faces of Fisher’s Calendar. Fisher’s calendar showcases our customers and Fisher’s employees in the customers’ environment. It’s a fun and unique way to capture the fun relationships we have with our customers as well as highlighting the product and services we offer.

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Elite Dealers $10 Million to $20 Million

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Primary Leasing Partners: GreatAmerica, US Bank, EverBank, GE Capital Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Managed IT services, software solutions and professional services, production equipment and service, facilities management Biggest Accomplishment of the Past Year: Successful expansion into managed IT services. Fisher’s acquired three small managed IT companies in the last 18 months. The accomplishment was identifying how to build a differentiated offering supported by culture, process, and infrastructure. Why We Consider Fisher’s Technology Elite: ● Strong company culture. Fisher’s culture is built around creating “extremely happy” customers and having fun at work. Every employee lives and breathes it. ● Creative outreach. Fisher’s hosts a tailgate event for every home Boise State Football game. This is a way to thank current customers and help prospects get to know Fisher’s. A Faces of Fisher’s Calendar showcases customers and service technicians/ engineers in the customers’ environments. It’s a fun and unique way to capture the relationships Fisher’s has with its customers. If a problem creates a poor customer experience, Fisher’s delivers a fresh pie to the customer. ● Non-disruptive growth. Fisher’s grew 17 percent in the past year and managed to retain its best employees and major clients. ● Local recognition. Fisher’s was selected to the Top 100 Privately held Companies in Idaho and Best Places to Work (eight years running) in Idaho lists. It was also a finalist in the 2015 Innovator of the Year Idaho Innovation Awards. ● Charitable giving. Fisher’s donates money and services to a number of local non-profits. It also encourages and recognizes employees who donate their time and money to the community.

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Integrated Office Technology (IOTEC) Santa Fe Springs, CA www.iotecdigital.com

Year Founded: 2001 President/Owner: Bob Zieman, Doug Lu, Dana Ruf Number of Employees: 65 Primary Vendors: Toshiba, Konica Minolta, HP, Fujitsu, Panasonic Primary Solutions Offerings: M-Files, Prism, Square 9, MPS, managed IT services Primary Leasing Partners: Wells Fargo, US Bank, Leaf, DLL Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Print production (10 percent per year for the past three years) Biggest Accomplishment of the Past Year: The implementation of new software for both the administration and the service department to create a better internal infrastructure on which to run the business. Automation has increased productivity and allowed employees to focus more on customer needs. Why We Consider IOTEC Elite: ● Customers treated like partners. IOTEC offers a consultative approach from the beginning. Its sales team is attentive to the customer’s needs and tries to find the right solutions to improve processes or save money. ● An aggressive marketing strategy. IOTEC partnered with a marketing

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company to launch a multi-touch multi-channel marketing campaign. Its in-house telemarketing division is dedicated to making more than 400 calls per day. Hosted events for customers and prospects showcased the solutions that IOTEC and its manufacturers have to offer. ● Partner recognition. IOTEC has won these awards: Konica Minolta ProTech Service Award, Konica Minolta Top Performer award, and the GE Platinum Award. ● Employees who feel valued. Each month IOTEC has a day where employees get their car washed for free and lunch is catered. This is one of many things the company does to show its appreciation of its employees. ● Philanthropic support. IOTEC encourages its employees to participate in philanthropic endeavors that are important to them. The company also gives money each year to multiple inner city schools within the Los Angeles County, and it has been the main sponsor for “Hook the Cure,” which benefits the Cystic Fibrosis Foundation.

James Imaging Systems Brookfield, WI www.jamesimaging.com

Year Founded: 1977 President/Owner: Tom Tegeder Number of Employees: 80 Primary Vendors: Toshiba, Konica Minolta, KIP, Lexmark, Oki Data Primary Solutions Offerings: AutoStore, Drivve Image, ScanPath, ReRite, PaperCut, PSI Capture, eCopy, Google Cloud Print, e-Bridge Print & Capture, Page Scope Primary Leasing Partners: GreatAmerica, US Bank We Saw It In ENX Magazine


ID# 67906 Xerox Color J75 Press XU8463747 RADF; (JCF-1) LCT; Duplex; (LFN-1) FIN; Print; NIC; Scan; FIERY EX-J75 RIP; (ZYC-1) Buffer Unit; (JFN-1) Trimmer; Condition: Passes Paper; Total: 1.5 Mil

$9,499

DECEMBER SPECIALS:

ID# 68724 Konica Minolta bizhub PRESS C1060 A50V011000163 RADF; Duplex; (FS-612) FIN; Print; NIC; Scan; IC 415 EMBEDDED PRINT CONTROLLER RIP; Condition: Passes Paper 2 B&W: 308k Color: 92k

$10,499

• Kyocera Taskalfa 3050ci/4050ci as low as $400 • Kyocera Taskalfa 5500i as low as $750 • Konica Minolta BizHub c224/c284/c364 as low as $1,000 • Ricoh Aficio MP c4502/5502 as low as $500 • Sharp MX-2610/3110 as low as $400 • Toshiba E-Studio 2540c/3040c as low as $400


Elite Dealers $10 Million to $20 Million

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● Charitable giving. James Imaging makes contributions to a number of non-profits including the United Way, Special Olympics of Wisconsin, and the Medical College of Wisconsin.

KOMAX Business Systems South Charleston, WV www.komaxwv.com

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Approximate Yearly Revenue: $15 million to $20 million Fastest Growing Business Segments: Growth during the past three years has come from color imaging product (70 percent), MPS (50 percent), and software solutions (65 percent) Biggest Accomplishment of the Past Year: Restructured its sales department to provide a heightened level of consultative expertise and guidance when constructing customized solutions. Sales transitioned from a strictly geographic territory structure to a specialized selling structure. Why We Consider James Imaging Systems Elite: ● Commitment to fast, efficient service. James Imaging has a four-hour Quick Response Time guarantee. It conducts an accountability review every 90 days. All the tech vehicles are tracked by GPS and well stocked with a parts and supplies inventory that is monitored in real time. ● Marketing target to verticals. By centering the campaigns directly on the individual needs of clients and prospects, James Imaging is better able to communicate how its services can help clients to be more efficient, lower costs, increase uptime, enhance security, and be more productive. ● A specialized selling structure. This new dynamic, a switch from a geographic approach, has allowed the sales team to provide a heightened level of consultative expertise and guidance when constructing customized solutions for clients. ● Good work environment. As its facility was being designed, James Imaging gave special consideration to the amount of space available to individual team members. The company allocated greater individual desk and work space to foster a greater sense of comfort and contentment for each employee. ● Partner recognition. James Imaging has received awards such as the 2015 ACDI Authorized PaperCut Reseller Award, Microsoft Partner Network Recognition as a Gold Midmarket Solution Provider and Gold Data Platform, and Prose Elite Certified Top 100.

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has launched training videos on the KOMAX website and YouTube to provide easy access to basic functions like adding supplies, clearing misfeeds, and other frequently used functions. ● Outreach to key verticals. KOMAX hosts Vertical Market Lunch & Learn events, which present an opportunity to target industry specific solutions in an informal setting. A 2016 Legal Technology Show at the minor League Pirates Affiliate Appalachian Power Park was a showcase for presenting The 2016 Top Technology Trends in the Legal Industry with specialists from Konica Minolta and legal solutions representatives. ● Employee incentive programs. Each month, Komax holds drawings for gift certificates, YETI coolers, Apple Watches, iPads and other gifts. Anyone who has not called in sick in the past month is eligible to win. This program has greatly reduced unplanned absences and makes first-of-the-month company meetings exciting. ● Commitment to the community. KOMAX hosts an annual golf tournament for the Make-A-Wish Foundation. To date, KOMAX has funded the wishes of 25 local children with life-threatening illnesses with donations in excess of $87,500. KOMAX is also actively supportive of the local animal shelter through volunteers, donations of equipment, printing programs, and sponsorship of events.

Year Founded: 1999 President/Owner: Bob Maxwell & Becky Offutt Number of Employees: 45 Primary Vendors: Konica Minolta, Muratec, KIP, and Canon Wide Format Primary Solutions Offerings: bizhub SECURE, Dispatcher, PageScope Mobile, PaperCut, and DocAudit Primary Leasing Partners: DLL and US Bank Approximate Yearly Revenue: over $10 million Fastest Growing Business Segments: Production print (35 percent growth) and solutions sales (60 percent growth) over past three years Biggest Accomplishment of the Past Year: KOMAX received Konica Minolta’s 2016 Pro-Tech Service Award for Service Excellence. To attain the ProTech Standard, each element of KOMAX Business Systems’ operations were evaluated and measured including its management skills, inventory control system, technical expertise, dispatch system, and customer satisfaction ratings. Why We Consider KOMAX Elite: ● A service-first approach. KOMAX goes all out when it comes to customer care starting with a dedicated support representative who accompanies deliveries, trains customers in all aspects of the equipment, and provides ongoing follow up and support. Her only job is to support KOMAX Business Systems is proud to be the only Office EquipKOMAX customers. ment Dealer in West Virginia to have ever received the Elite In addition, KOMAX Dealer Award.

www.enxmag.com | December 2016

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Congratulations 2016 Elite Dealer Award Winners!

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Elite Dealers $10 Million to $20 Million 2016 ELITE DEALERS 2016 G

Meritech, Inc.

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Cleveland, OH www.meritechinc.com Year Founded: 1978 President/Owner: Dennis Bednar Number of Employees: 96 Primary Vendors: Kyocera, Kip, Konica Minolta, Muratec, Xmedius, Dell Primary Solutions Offerings: Intellinetics, Psigen, Sentryfile, Evolve IP, MPS, PaperCut, Microsoft Primary Leasing Partners: DLL, US Bank, Wells Fargo, GE Capital Approximate Yearly Revenue: $16 million Fastest Growing Business Segments: Meritech has shown good overall growth every year since 2012. Its largest account brings in an annual revenue of $726,235 representing over 1,200 pieces of equipment including Konica Minolta production print machines, RSA, UV Coater, Kyocera MFDs and printers, an Xmedius fax server, and PaperCut. Biggest Accomplishment of the Past Year: Meritech’s Down the Street sales team achieved record growth of 21 percent, which included over 600 machines sold in the fourth quarter of 2015. January 2016 closed a recordbreaking total sales billed of $1.7 million. Why We Consider Meritech Elite: ● A consultative approach at all levels. Meritech works with customers to design customized solutions to meet their goals, encouraging them to engage in a true assessment of their environment before making a purchase decision on their next acquisition. This is followed by quarterly reviews, ongoing support, and unlimited training. ● Managed network services that take security seriously. Meritech focused on security after assisting several customers combat cyber and ransomware attacks. Meritech conducts a free network assessment to identify risk areas and creates a Network Risk Report that assigns a risk score. 72

Mary Ann Bednar - VP of Operations and Dennis Bednar - President /Founder

● Employee recognition. Meritech has an MVP (Meritech Valued Player) award where each employee has the opportunity to nominate a peer for going over and above. The MVP gets a monetary award, a special parking space, and a chance to win a trip the following year. ● A great work environment. Health and fitness benefits include monthly fruit days, health screenings, yoga classes, and workout opportunities. When an employee experiences hardship, the owners give paid time off without cutting into sick or vacation pay. The average tenure in the company is 15 years. ● Charitable contributions. Meritech donates to many local and national charitable organizations.

Scott W Mueller

National Business Equipment LLC Albany, NY www.national1927.com

Year Founded: 1927 President/Owner: Scott W Mueller Number of Employees: 60 Primary Vendors: Kyocera, Konica Minolta, Sharp

www.enxmag.com | December 2016

Primary Solutions Offerings: Avaya, FP Mailing, DocuWare, PaperCut Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: MPS contracts, phone systems, Kyocera hardware Biggest Accomplishment of the Year: The acquisition of Lockrows Business in Plattsburgh, NY, and the opening of its fifth office (Burlington, VT) Why We Consider National Business Equipment Elite: ● A local presence with national backing. National Business Equipment’s employees live in the areas they work in. Since management teams are local, decisions are made quickly and problems get solved without red tape. ● Partner Recognition. The company has received recognition from the PRINTAlliance Managed Print Services Program, GoldAlliance Service Guarantee, and the GoldAlliance Service Program. It has also won BEI/ENX Gold, Platinum, and Diamond Service Awards, Kyocera Premiere Dealer Awards, and the Kyocera Service Solutions Provider award. ● Strong public sector business. National Business Equipment has made multiple county government placements as well as large higher education equipment placements. ● Support of professional and personal growth. The company promotes from within the organization and encourages employees to donate time to local charities and events. ● Charitable giving. National Business makes donations to youth sports leagues and other local charities. Its employees also donate time to local events.

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purewatertech.com | 877.594.7873


Elite Dealers $10 Million to $20 Million 2016 ELITE DEALERS

Nauticon Office Solutions Gaithersburg, MD www.nauticon.com

Year Founded: 1997 President/Owner: Tom Cunningham, Gary Sockel, Carter Hertzberg Number of Employees: 80 Primary Vendors: Toshiba, Xerox, Lexmark Primary Solutions Offerings: Square 9, PaperCut, Drivve Image Primary Leasing Partners: DLL, Everbank, GreatAmerica Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Managed network services (75 percent each year) Biggest Accomplishment of the Past Year: For the first time in company history, Nauticon added a second line (Xerox). Why We Consider Nauticon Elite: ● Responsiveness. All calls are answered by a live person, not an automated system. ● Creative marketing programs. Nauticon gives prospects scratchoff tickets where they could win gift cards. Its website uses custom web landing pages with person-to-person video messaging. The company places personalized “door hangers” to reach decision makers/key holders at the moment they open for business. ● Employee perks. In addition to making 401K contributions, Nauticon provides the use of a gym and monthly catered lunches. ● Support for local charities. Nauticon sponsors several local charities including Manna Food Center to help fight hunger and The Smart Snack Program for area school children.

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Offix LC

Gainesville, VA www.offix.com Year Founded: 1999 President/Owner: Stephen Valenta Number of Employees: 40 Primary Vendors:Canon, Sharp, Konica Minolta, Samsung, Oce, Kip, HP, FP Mailing, Formax, Secap, MBM, Duplo Primary Solutions Offerings: Canon (Uniflo), EFI Worldox, Info Dynamics, PaperCut, Everyone Print, Umango, Drivve, eGoldfax Primary Leasing Partners: Canon Financial Services, EverBank, GE Capital, DLL Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: Wide format equipment (200 percent), mailing room equipment (175 percent) Biggest Accomplishment of the Past Year: Offix transformed the way its sales team sells. All account managers and sales managers took the Coco Training Sales Career Training Program. Following this program has resulted in a huge increase in activity, larger pipelines, and more sales. The company also made huge strides in completing the process to create a small business GSA schedule. Why We Consider Offix Elite: ● Focus on good service. Offix claims a 94.5 percent retention rate and attributes it to the service it provides. Ways it ensures good, fast service include free options for remote monitoring, using GPS mapping software to minimize technicians’ travel time, preventative maintenance programs, well-stocked service vehicles, and follow-up surveys. ● Standing behind its work. Offix has a Service Smart Guarantee list with multiple guarantees including 15-month equipment or money-back, 36-month lease upgrade guarantee, service response time, 95 percent uptime, and lifetime performance. ● A methodical approach to business. Offix’s marketing strategy focuses

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on vertical industries including legal, healthcare, finance, real estate, and education. It has been especially effective selling add-ons such as software, mailing equipment, and digital signage. The company also relies on CEO Juice, a software that provides automated best practices for copier dealers. It has helped Offix keep in touch with its customers through the entire service call process and point out areas of improvement. ● Recognition by partners and industry. Offix has won numerous partner awards such as Canon’s Top Dealer and Outstanding Partner, and Business of the Year from the Prince William Chamber of Commerce. ● A supportive work environment. Management strives to make Offix an enjoyable and supportive place to work. In 2016, Offix started offering personal training two days a week in addition to other benefit packages. ● Community support. Offix participates in the Save a Child program, which provides advocates for abused and neglected children. It also sponsors charitable running and golf events.

Ohio Business Machines, LLC (OBM) Cleveland, OH www.ohiobusinessmachines.com

Year Founded: 2002 President/Owner: Salvatore J. Spagnola Number of Employees: 105 Primary Vendors: Sharp, Canon (Wide Format), Kyocera, FP Mailing Solutions, Star2Star VOIP Systems Primary Solutions Offerings: Infodynamics, Drivve Primary Leasing Partners: Leaf, Wells

We Saw It In ENX Magazine


Elite Dealers $10 Million to $20 Million

ProCopy Office Solutions Tempe, AZ www.procopyoffice.com

Year Founded: 2000 President/Owner: Mike McGuirk and Tim Stevenson Number of Employees: 66 Primary Vendors: Canon, Ricoh Primary Solutions: Square 9 SmartSearch 76

2016 ELITE DEALERS

(from left) Mike McGuirk and Tim Stevenson

Primary Leasing Partners: US Bank, Everbank Approximate Yearly Revenue: $18 million Fastest Growing Business Segments: Managed network services ($100,000 in 2014 to $600,000 in 2016), solutions sales ($60,000 in 2014 to $525,000 in 2016), net new copier sales (18 percent of total sales to 39 percent of total sales) Biggest Accomplishment of the Past Year: Following the Johnson Model and Benchmark for five years, ProCopy achieved a 20 percent bottom line operating income increase while improving the quality of the customer experience. Why We Consider ProCopy Elite: ● Proven consistent service. ProCopy focuses on solving a problem right the first time, backed by a 12-point service guarantee of less than a 2.5-hour response time or it pays the customer. Its average response time over the past three years is 1.5 hours. ● Industry and partner recognition. ProCopy has made the Inc. 5000 Fastest Growing Private Companies in the US list three years running and was named one of the best places to work by the Phoenix Business Journal. It has also received the Canon Premier Partner and Ricoh Circle of Excellence awards. ● Strong net new growth. The company has more than doubled its net new copier sales, growing from 18 percent of total revenue to 39 percent. ● Strong company culture. ProCopy deeply vets all potential employees to ensure a great cultural fit. It also provides valuable perks such as paying for unused sick time and comp time for employees donating time to charities. ● Giving back to the community. ProCopy Foundation is a 501c3 nonprofit that has raised over $125,000 for various charities focused on youth

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Fargo, DLL, PNC Equipment Finance Approximate Yearly Revenue: $10 to $20 million Fastest Growing Business Segments: MPS and managed IT services (100 percent each) Biggest Accomplishment of the Past Year: OBM has assembled an expert team of IT professionals to increase sales and support of expanded IT products and managed services. OBM has also partnered with a national remote monitoring organization to support its network services expansion. Why We Consider OBM Elite: ● A solid customer guarantee. OBM’s Seven Year Security Blanket provides customers with a total protection guarantee for risk-free acquisition. Staff answers all phone calls and questions (no automated system), and everything needed for support is available locally. ● Hardware integration capabilities. OBM can integrate hardware with other media such as an iPad or a Sharp Aquos interactive display. ● Partner recognition. OBM has been a Sharp Platinum Dealer and a Sharp Hyakuman Kai award winner for the sixth consecutive year. ● Employee participation. Every employee at OBM has a voice and input into procedures and best practices. ● Support for the community. OBM is the principal sponsor of The Anne Grady Foundation’s annual Enchanted Evening, a corporate sponsor of the George Mancy Memorial Invitational Golf Tournament, and a sponsor of a Parma Heights Catholic Youth Organization baseball team.

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including Phoenix Children’s Hospital, Child Crisis Center, Boys & Girls Club, the 100 Club, Big Brothers/Big Sisters, and the Jillian Fund.

Quality Business Solutions (QBS) Baltimore, MD www.copyquality.com

Year Founded: 2001 President/Vice President Jerry and Janey DiMartino Number of Employees: 55 Primary Vendors: Kyocera/CopyStar, FP Mailing Solutions, MBM, HP, Dell, Kaseya, Fujitsu Primary Solutions Offerings: Managed IT services, MPS, website design, Kyocera solutions, Labtech, Connectwise, Print Audit, Soaring CRM, eAutomate Primary Leasing Partners: In-house, DLL, GE/Wells Fargo, EverBank, GreatAmerica, Leaf Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: IT services and solutions (70 percent), FP postage and mailing solutions (40 percent), copiers and printers (28 percent), website design (25 percent)

(from left) front row: Christina DiMartino, Admin Manager; Jerry DiMartino, CEO; Janey DiMartino, CFO; back row: Joseph DiMartino, Sales Manager; Anthony DiMartino, Accountant

We Saw It In ENX Magazine


Elite Dealers $10 Million to $20 Million

Quality Digital Office Technology York and Camp Hill, PA www.qualitydot.com

Year Founded: 1981 President/Owner: Jeff Poet, Cindy Workinger, Bill Wurster Number of Employees: 50 Primary Vendors: Konica Minolta, Kyocera, HP, Oki Data, Brother, Panasonic, Kodak Primary Solutions Offerings: PaperCut, NSI, HSM, DocStar, 78

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Biggest Accomplishment of the Past Year: QBS earned an IT support agreement for a 150-plus user organization with multiple locations, thanks to its pro-active approach and responsiveness to their IT needs. Why We Consider QBS Elite: ● An individualized, proactive approach with customers. As a locally owned, family operated business, QBS is able to provide custom-tailored document workflow solutions and proactive support. Once the solution is in place, QBS focuses on increasing the customer’s business growth and making its daily operations more productive. ● Remote monitoring and service capabilities. QBS uses software to automatically send copier meter readings directly to its accounting system, ensuring accuracy. It also remotely services equipment to prevent a customer from having a down machine. ● A one-stop shop. Offering website design and IT service support makes it easier for its customers. With one company, there is no finger pointing about who is responsible for getting a task accomplished. ● Partner recognition. Kyocera’s Office Equipment division presented QBS with its Elite Dealer award in 2016. ● Charitable giving. QBS makes donations to St. Jude Children’s Research Hospital, American Red Cross Blood Donations, and other local non-profits.

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New Wave, Sonic Wall, Logic Now, Carbonite, GFI, VMware, Barracuda, Threat Track Primary Leasing Partners: Wells Fargo/GE, US Bank, Everbank Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: Solution sales with MFPs, MNS, the furniture division Biggest Accomplishment of the Past Year: The merger of an IT company's employees into Quality Digital Office Technology in November. The company has also enlarged its network operations center (NOC) with expectations of continued growth. Why We Consider Quality Digital OfficeTechnology Elite: ● Exceptional service. Quality Digital Office Technology takes the underpromise, over-deliver philosophy seriously whether it is within its admin, sales, or service teams. ● Good content marketing. The company’s website features the Qtip blogs as well as educational videos. Sharing knowledge shows customers and prospects what the company can deliver. ● Partner recognition. Quality Digital Office Technology is a nine-time recipient of the Pro-Tech service award from Konica Minolta, and is a SSP dealer with Kyocera. It has also received the Service Excellence Platinum award from BEI/ENX. ● A family-oriented culture. People like working for Quality Digital Office Technology; more than half of the employees have been with the company for more than 10 years.

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● Support for the community. For the past 10 years, Quality Digital Office Technology has hosted an annual Giving Thanks event in each of its offices. To date, this event has raised over $49,000 and donated 17,000 pounds of food to local food banks and soup kitchens. The company is also a major sponsor for the Junior Achievement Wine event that benefits JA Biztown, and the York College Alumni golf event.

Repeat Business Systems, Inc. Albany, NY www.rbsalbany.com

Year Founded: 1987 President/Owner: Dawn Abbuhl Number of Employees: 47 Primary Vendors: Ricoh Primary Solutions Offerings: Ricoh Primary Leasing Partners: Wells Fargo/GE, DLL, Marlin, GreatAmerica, Leaf, CIT Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: Solutions and IT services Biggest Accomplishment of the Past Year: Repeat Business started a process to refine all its processes in order to be scalable. It also launched a new website and implemented a new CRM system. Why We Consider Repeat Business Systems Elite: ● A consultative model. The Repeat Business consulting model reduces expenses and improves efficiency.

We Saw It In ENX Magazine


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Rhyme

Portage, WI www.rhymebiz.com

President of Repeat Business Systems, Dawn Abbuhl, with husband and CEO John Abbuhl.

It follows up with customers each quarter for a continual optimization process, which has saved hundreds of thousands of dollars for customers. This has resulted in a customer satisfaction rating of over 90 percent. ● Meaningful employee perks and incentives. Repeat Business has monthly company-wide events like sports outings or a visiting masseuse. Any person who goes above and beyond for a coworker or customer will receive a ticket as well as one ticket for each year they are with the company. At an annual holiday party, the winner is drawn and gets $5,000 to check something off their bucket list. The company has received both the Times Union Top Workplace (20132016) and Albany Business Review Best Places to Work (2014-2016) awards. ● Staff and customer education. Repeat Business hosts Lunch and Learn events where guest speakers discuss technology. ● Professional and partner recognition. Repeat Business has received the RFG Circle of Excellence Certified Dealership from Ricoh. Dawn Abbuhl was awarded the Women of Excellence - Excellence in Business award. ● Local giving. Repeat Business makes donations to more than 100 charities each year. Dawn Abbuhl is a member 12 local boards or committees. 80

Year Founded: 1945 President/Owner: Mike Steinhoff Number of Employees: 85 Primary Vendors: Sharp, Kyocera, Lexmark Primary Solutions Offerings: Managed IT services, MPS, Square 9, PaperCut Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: IT Services (over 300 percent), MFP hardware (41 percent) Biggest Accomplishment of the Past Year: Rhyme opened two new offices, one in Sheboygan, WI and one in Rockford, IL. The Rockford location is its first outside of Wisconsin in over 70 years. Why We Consider Rhyme Elite: ● Exceptional customer training policy. Rhyme wants its customers to fully understand the technology they own, so it offers unlimited training. ● Good word of mouth online. Rhyme gets more than its share of referral business, and has been leveraging that with reviews on Google and social media. ● Partner recognition. Sharp has honored Rhyme with its Hyakuman Kai Elite Dealer and Platinum Level Service Provider awards.

Rhyme’s Management Team at 2015 Sharp National Dealer Meeting

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● A culture that promotes employee loyalty. Rhyme employees have an average tenure of 13 years, thanks to a family atmosphere and a commitment to helping people. Outside of work, employees participate in fundraisers and charitable events together. ● Giving back to the community. The company sponsors Rhyme Time’s Annual Steve Ennis Memorial Golf Outing, which is expected to raise $100,000 for scholarships to students affected by cancer. The company donates time and equipment to a number of other local causes as well.

Thermocopy of Tennessee, Inc. Knoxville, TN www.thermocopy.com

Year Founded: 1964 President/Owner: S.R. Sumner Number of Employees: 63 Primary Vendors: Ricoh, Fujitsu Primary Solutions Offerings: PSIGEN, M-Files, PaperCut, Ricoh Champs Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: Hardware (averaging 15 percent per year), solutions (averaging 14 percent per year) Biggest Accomplishment of the Past Year: The implementation of a territory management system for service technicians. Technicians have taken greater ownership of their jobs and have been able to build relationships and have more communication with clients, much like the account representatives. Thermocopy also has higher Net Promoter scores, and communication between service technicians and account

We Saw It In ENX Magazine


Congratulations to the 2016 ENX Elite Dealers! For 29 years, we have known that we have the best dealers in the industry as members of IBPI, and now ENX supports this!

49 of the ENX Elite Dealers

belong to IBPI—the largest buying cooperative in our industry!

Our congratulations to the IBPI members receiving this distinctive honor. There are too many IBPI members among the Elite Dealers to list...but, they know who they are, and we want to commend them on receiving this great compliment from ENX. P.S. If you are not yet a member of IBPI, maybe it is time you gave serious consideration to joining a group with 397 dealer members and a total sales volume over $5.0 billion! Contact us today to find out why joining IBPI is The Best $500 You Will Spend On Your Dealership!

IBPI International Business Products Inc.

www.IBPI.net Put the power of IBPI to work for your dealership.

Call 480-393-1694 today.


Elite Dealers $10 Million to $20 Million

representatives has improved. Parts inventories and usage as well as call response times have dropped. Most importantly, customers are getting better service. Why We Consider Thermocopy Elite: ● Dedication to service improvements. A new territory management system has given technicians a greater sense of ownership and allowed them to build stronger relationships with customers. This in turn has resulted in higher Net Promoter scores, improved communication between technicians and account reps, decreased parts inventories, and shortened call response time. ● Commitment to management excellence. Thermocopy follows the principles described in Good to Great. This includes developing executives who are ambitious for the business, working with an outside business mentor, getting and keeping the right people, facing up to unpleasant facts, and knowing what the company can be the best and most passionate about. ● Customers willing to recommend its services. Thermocopy has increased its Net Promoter score from 85.15 in January 2014 to 96.7 in August 2016. It is ranked first among companies reporting in its professional organization. ● Commitment to sustainability. Thermocopy strives to help clients and the community meet sustainability goals. The company founded the GoGreenET.com initiative, which is now owned and administrated by the Greater Knoxville Business Journal. ● Commitment to employees and the community. Thermocopy believes in team-based leadership and performance-based compensation. It provides professional and personal development through continuing education. 82

Woodhull, LLC

Springboro, OH www.woodhullusa.com Year Founded: 2000 Owner/President: Susie S. Woodhull Number of Employees: 70 Primary Vendors: Ricoh Primary Solution Offerings: MPS, Nuance, Square 9, PaperCut, Commercial Imaging, Document Mall, RightFax Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $18.4 million Fastest Growing Business Segments: Document management solution sales Biggest Accomplishment of the Past Year: Woodhull expanded its physical warehouse by 65 percent to more than 10,000 square feet. This is expected to boost operational efficiency, benefiting employees, customers, and vendors while reducing costs by eliminating rental warehouse space. Why We Consider Woodhull Elite: ● Its focus on employees. This is reflected in the way they, in turn, treat Woodhull’s customers. The positive attitude of the company’s employees

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Employees receive constant performance feedback. The company has also committed to invest money and manpower to achieve civic goals and be an environmentally responsible business partner. It has been a major contributor to causes that support health, environmental, and children’s initiatives.

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makes for more consistent service and frequent customer compliments. Job promotions for the year were filled from within the company. ● A commitment to service excellence. Woodhull has added a corporate trainer to its sales department this past year, and this person has reduced service calls on new placements, created solution up-sell opportunities, and increased customer clicks by increasing customer confidence with the multifunction devices (MFDs). Woodhull’s help desk is focused on solving customer problems and increasing customer efficiency with its MFDs. ● Sales excellence. Its sales team recently achieved the second level of Ricoh’s Steps to Success sales training. The entire sales team was out of the field for three days of CORE training. After a slow first quarter, sales have been outstanding as its reps are more focused and deliberate in their sales activities. ● Partner and community recognition. For the third year in a row, Woodhull was recognized as a Ricoh Service Excellence Certified Dealer. US Bank recognized Woodhull as a 2015 Diamond Award Partner, and Great America gave it a 2015 Dealer of Distinction award. In June, the Dayton Business Courier recognized Woodhull as the18th Fastest-Growing Company in Dayton, OH, and in September, the newspaper recognized Woodhull as the Number One Office Equipment Dealer and the 14th Largest Women-Owned Businesses in Dayton. ● Community support. Woodhull has sponsored telethons and golf tournaments for many years in support of local hospitals, and has contributed to a recent brick-and-mortar project.

We Saw It In ENX Magazine


PROFITS DOWN? 4 REASONS YOU NEED TO CALL TOWN: 1. Deals on low-meter late model copiers from major manufacturers. 2. We pay top dollar for wide format copiers and high speed digital production printers. 3. Single unit? Entire fleet of equipment? We pick up for free. 4. From Canon - Xerox: We take it all. CONTACT US TODAY: 570-602-1640 FAX: 570-602-1643 E-MAIL: SALES@TBCCOPIERS.COM WEB: www.tbccopiers.com

TOWN BUSINESS CENTER Remarketing used copiers since 1993.


Elite Dealers $5 Million to $10 Million

ACT Group

Cromwell, CT www.goactgroup.com Year Founded: 1974 President/Owner: Cindi Gondek CEO Number of Employees: 34 Primary Vendors: Ricoh, Kyocera, Xerox, 3D Systems, Riso, Panasonic Primary Solutions Offerings: Cima, Artsyl, Docuclass, Microsoft, EasyForward, PaperCut Primary Leasing Partners: Wells Fargo, CIT, US Bank Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: 3D equipment and software, document management software, scanning/indexing services. Growth in these three areas was well over 50 percent. 3D equipment, supplies, and service contract sales were over 100 percent Biggest Accomplishment of the Past Year: ACT Group’s 3D team worked with the Mystic Aquarium and the Mystic Middle school children to design and print a special boot for an injured penguin. The ability to train middle school students on the software and see how brilliant they are shows the capabilities of not only the additive manufacturing technology but the future of this world-changing technology in the hands of our children. Why We Consider ACT Group Elite: ● Innovative offerings. ACT Group works tirelessly to become one of the finest solution providers in its region

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and became one of the first providers of 3D technology in Connecticut. When Cindi and Greg Gondek decided to branch out into the realm of additive manufacturing back in 2012, they saw to it that their 3D division went through over six months of rigorous training to be able to provide complete support to their clients before officially launching the expanded product line. Today, they work closely with a wide range of clients in a variety of industries including aerospace and education to provide end-to-end solutions and as a result, are recognized as New England’s Resource Center for 3D Technology.  ● Understanding that doing good is also good marketing. The video produced to show how ACT Group helped Purps the Penguin has had over 2 million views worldwide and exposure from BBC television, the Weather Channel, YouTube, and TV stations coast to coast. Several celebrities also mentioned it on their Facebook pages. ● Partner recognition. ACT Group has received the Ricoh Circle of Excellence award the past five years and Kyocera’s Service Excellence award for the past 31 consecutive years. It is the most awarded Kyocera Dealer on the East Coast. ● A strong sense of family. ACT Group celebrates the good times together and, what is more rare, comes together when things aren’t so good. Knowing that the company supports each employee beyond 9 to 5 makes life more enjoyable for everyone. ● Giving back to the community. In addition to its work at the Mystic Aquarium, ACT Group donates a percentage of its sales to the Middlesex United Way. A grant program has donated equipment service and supplies to needy non-profits for the past 17 years. The company also donates software, time, and resources to various educational programs to foster a unique learning experience for children.

www.enxmag.com | December 2016

Dan Maucher

Allen Business Machines (ABM Co Inc) Fort Wayne, IN http://www.abmfw.com

Year Founded: 1953 President/Owner: Dan Maucher Number of Employees: 32 Primary Vendors: Sharp, Kyocera, HP, Fellowes Primary Solutions Offerings: Square 9, ACDI PaperCut, Infodynamics Primary Leasing Partners: GreatAmerica, DLL Approximate Yearly Revenue: $6 to $10 million Fastest Growing Business Segments: Managed network services (55 percent), service (7 percent) Biggest Accomplishment of the Past Year: Reaching a goal of improving sales, gross profit, and cost numbers resulting in a 35 percent increase in profit. Why We Consider ABM Co Elite: ● Commitment to serving the local market. As the last locally owned dealership in its servicing area, ABM Co has shown its customers that it will be there in good times and bad. ● High standards for service. ABM Co promises a two-hour response time. The company also instituted a complete call process. Techs service the entire machine at time of call, replacing anything that needs to be replaced. This eliminates the need for several calls a month on the same machine, increases copies between calls, and helps maintain the two-hour response.

We Saw It In ENX Magazine


4 The Office, Pittston, PA ABS Business Products Inc., Cincinnati, OH ACT Group, Cromwell, CT Adams Remco Inc., South Bend, IN Advance Business Systems, Cockeysville, MD Advanced Business Solutions LLC, Jacksonville, FL All Copy Products, Denver, CO Allen Business Machines, Fort Wayne, IN Applied Imaging, Grand Rapids, MI ASI Business Solutions, Dallas, Texas Atlantic, Tomorrow’s Office, New York, NY Bay Copy, Rockland, MA Blue Technologies, Cleveland, OH Business Complete Solutions, Poway, CA California Business Machines Inc., Fresno, CA Cannon IV Inc., Indianapolis, IN CBE Office Solutions, Irvine, CA Centric Business Systems Inc., Owings Mills, MD Commonwealth Digital Office Solutions, Sterling, VA Consolidated Copier Services, McDonough, GA Coordinated Business Systems, Burnsville, MN Copier Fax Business Technologies Inc., Buffalo, NY Copy Concepts Inc., Fort Myers, FL Corporate Business Systems, Madison, WI Datamax Inc., Little Rock, AR Definitive Technology Solutions Inc., Bloomington, MN Des Plaines Office Equipment, Elk Grove Village, IL Eakes Office Solutions, Grand Island, NE Edwards Business Systems Inc./Virginia Business Systems Inc., Bethlehem, PA EO Johnson Business Technologies, Wausau, WI Executive Technologies Inc., Sioux City, IA Fisher’s Technology, Boise, ID Fraser Advanced Information Systems, West Reading, PA Gordon Flesch Company, Madison, WI Image Matters, Knoxville, TN ImageNet Consulting LLC, Oklahoma City, OK Impact Networking LLC, Lake Forest, IL James Imaging Systems, Brookfield, WI KDI Office Technology, Aston, PA

Kelley Imaging Systems, Kent, WA KOMAX Business Systems, South Charleston, WV LDI Color ToolBox, Jericho, NY Loffler Companies, Bloomington, MN Marco, St. Cloud, MN Martin Group, Lake Geneva, WI Meritech, Cleveland, OH Mid Ohio Strategic Technologies, Worthington, OH Millennium Business Systems, Livonia, MI Modern Office Methods, Cincinnati, OH MOEbiz, Monroe, LA Nauticon Office Solutions, Gaithersburg, MD NovaCopy Inc., Nashville, TN Offix LC, Gainesville, VA On Demand Incorporated, Houston, TX OneDOC Managed Print Services LLC, Oklahoma City, OK Pearson-Kelly Office Products, Springfield, MO PERRY proTECH, Lima, OH ProCopy Office Solutions, Tempe, AZ Prosource, Cincinnati, OH Quality Business Solutions, Baltimore, MD Quality Digital Office Technology, York, PA Repeat Business Systems Inc., Albany, NY Rhyme, Portage, WI RJ Young, Nashville, TN Sims Business Systems, Tempe, AZ SolutionOne, Lincoln, NE Stargel Office Solutions, Houston, TX Stone’s Office Equipment, Richmond, VA Systel Business Equipment, Fayetteville, NC TGI Office Automation, Brooklyn, NY The Swenson Group, Livermore, CA Thermocopy of Tennessee Inc., Knoxville, TN U.S. Business Systems Inc., Elkhart, IN Usherwood Office Technology, Syracuse, NY Waltz Business Solutions, Crestview Hills, KY Woodhull LLC, Springboro, OH WPS, Hagerstown, MD Yuma Office Equipment, Yuma, AZ


Elite Dealers $5 Million to $10 Million

Ray Belanger

Bay Copy

Rockland, MA baycopy.com Year Founded: 1972 President/Owner: Ray Belanger Number of Employees: 35 Primary Vendors: Konica Minolta, Muratec, Toshiba, Lexmark Primary Solutions Offerings: MPS, Lexmark Business Solutions Dealer (BSD) for Lexmark Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Continued development of the MPS business, which has grown its base by 30 percent in 2014 and 2015. Bay Copy also expanded its relationship in a 86

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major area healthcare network to include all its output devices. The company also received the Platinum Award from GE Capital and the Imagemakers Award from Muratec. Why We Consider Bay Copy Elite: ● Longevity and reputation. Bay Copy has 44 years of experience in the industry and the region and has built a reputation for dependability and for being an industry leader. ● Willingness to adapt business and product offerings to each client. Bay Copy offers customized billing and department charge-back programs and customized help desk support. The company’s diverse product offerings allow it to build solutions well-tailored to its clients’ needs. ● Industry support. Bay Copy is a strong corporate citizen. CEO Ray Belanger was a past chairman of the South Shore Chamber of Commerce and Bay Copy is still front and center of Chamber activities. Belanger remains an active member of a national trade association, the Select Dealer Group, which he helped found. Other team members are active in civic and business organizations throughout the region. ● A strong, stable workforce. Bay Copy offers a competitive compensation program and incentives. These include incentive-based compensation programs, generous benefits, and job stability. Many employees have been with the company for more than 20 years and some for over 30. ● Giving back to the community. Bay Copy is a member of The Presidents’ Circle of the South Shore Hospital, pledging funds to improve availability of health care on the South Shore. The company also sponsors a number of charitable events.

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● Industry and partner recognition. ABM Co has earned Sharp’s Hyakuman Kai and Platinum Service Provider awards. It is also a Pros Elite 100 Servicing Dealer, and has received the BBB Torch award for marketplace ethics. ● A family-oriented business. Employees consider themselves as part of the family and are treated as such. This past year employees were given a raise and earned a profit sharing bonus. ABM shares success with the employees. ● Giving back to the community. ABM Co is a corporate sponsor of SCAN (Stop Child Abuse and Neglect), and it gives employees an extra day of paid vacation to volunteer their time with Habitat for Humanity building homes for the less fortunate.

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Teri Brymer

California Business Machines Inc. (CBM) Fresno, CA www.cbmsolution.com

Year Founded: 1953 President/Owner: Teri Brymer Number of Employees: 23 Primary Vendors: Kyocera, Kip Wide Format, Fargo ID Printers Primary Solutions Offerings: Kyocera software and apps, GoldFax, PaperCut, docSTAR/Eclipse Imaging Software Primary Leasing Partners: Leaf, CIT, US Bank, Wells Fargo, Marlin Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Equipment sales (20 percent year-overyear the past three years), service revenue (38 percent annual increase) Biggest Accomplishment of the Past Year: Achieved 20 percent year-overyear growth with Kyocera. Why We Consider CBM Elite: ● Family focused. Customers like doing business with CBM because it is a successful 63-year-old local family-owned company that treats them like family. It is right-sized to react quickly to correct any mistakes with emphasis on what is right for the customer—not always the bottom line. The company also treats its employees like family offering merit pay and regular reviews so they keep improving and have more opportunities.

We Saw It In ENX Magazine


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● Local and industry recognition. Not only did CBM earn the BEI/ENX Platinum Service Dealer Award this year, the region’s Business Journal’s readers voted it Best Office Technology Company. ● Flexible financing options. CBM uses both third-party and internal financing when needed, especially for government and education rental programs and for refurbished MFPs for both short and long-term rentals. ● Innovative pricing. CBM offers customers three-tier color billing on all Kyocera color MFPs and printers with spot color as low as two or three cents. It helps differentiate CBM and Kyocera when proposing and closing. ● Customers willing to recommend. CBM won two big deals this spring. Both customers cared about product and pricing, but purchased from CBM after carefully checking with CBM’s references to determine CBM’s level of support and service. ● Charitable giving. CBM gives donations to local universities to support athletics and education. It also sponsors Kiwanis programs that support local youth.

Copier Fax Business Technologies, Inc. (Copier Fax) Buffalo, NY copierfaxbt.com

Year Founded: 1990 President/Owner: Al Scibetta Number of Employees: 35 Primary Vendors: Konica Minolta, Muratec, Lexmark Primary Solutions Offerings: DocuWare for document management and IT services Primary Leasing Partners: DLL

Approximate Yearly Revenue: More than $6 million Fastest Growing Business Segments: Solution selling, driven by the company’s own DocumentelligenceTM process Biggest Accomplishment of the Past Year: Copier Fax Business Technologies won the exclusive rights to sell the new Muratec Precision Label Press products in its territory. This press has proven popular with regional wineries and breweries. Why We Consider Copier Fax Elite: ● Smart branding and packaging of products and services. The company created its DocumentelligenceTM process that assesses the needs of the entire office in order to convert it to a smart office through hardware, software, IT services, security, and document management. ● Strong customer relationships supported by good service. The company takes the time to get to know its customers personally, and then supports that relationship by creating positive experiences with its service. Customers are also invited to open house events where they can see and get discounts on its latest products and features. The company has won a number of service awards, including Konica Minolta’s Pro-Tech Service Award nine years in a row. ● High visibility marketing. Copier Fax is a major partner and sponsor with the Buffalo Sabres and has been branded as The Official Office Technology Company of the Buffalo Sabres. The company’s new fleet has full vehicle wraps with its branding and the Sabres partnership. A strong social media strategy has also proven an effective way to get the company’s stories, events, and other news out to the community. We Saw It In ENX Magazine

● Supportive to employees. Management is approachable, flexible, and supportive of its employees. Copier Fax believes that family is important and it tries to be sensitive to any family needs. ● Charitable giving. The company is a major sponsor of the Summit Educational Walk for Autism. About 10 percent of its profits go to sponsoring charitable fundraisers.

Copy Concepts, Inc.

Fort Myers, FL www.copyconceptsinc.com Year Founded: 1983 President/Owner: Ron Hickox Number of Employees: 24 Primary Vendors: Toshiba, Lexmark, KIP Primary Solutions Providers: PrintTracker Primary Leasing Partners: DLL, Wells Fargo Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: Color MFPs Biggest Accomplishment of the Past Year: Paying off the mortgage to its building in Fort Myers. Why We Consider Copy Concepts Elite: ● Stability and consistency. Copy Concepts has been locally owned in economically volatile Southwest Florida for 33 years with the same OEM partner. Its customers know that they can call anytime and speak directly with the owner if needed. The company is large enough to be competitive in ser-

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Elite Dealers $5 Million to $10 Million

Corporate Business Systems Madison, WI www.corpbussystems.com

Year Founded: 1998 President/Founder: Mike Blake Number of Employees: 22 Primary Vendors: Xerox, Savin, Lexmark, Canon, Samsung Primary Solutions Offerings: PaperCut, Ademero Primary Leasing Partners: GreatAmerica, Xerox Financial, Wells Fargo Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: Production print (56 percent annually), MPS (20 percent annually) 88

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vice response times, service rates, and cost of equipment. ● Effective use of sales incentives. Offers have included a free document feeder on all new equipment, creative in-house financing, special rates for refurbished equipment, and variable and unique service plans to fit a customer’s specific needs. ● Strong public sector presence. Copy Concepts has won multiple large placements in a number of different county entities in multiple counties throughout its region. The company has worked effectively with Toshiba’s government account rep to secure that business. ● A positive attitude. Copy Concepts looks to hire upbeat and positive people in all departments. Ron Hickox leads with the positive mental attitude mindset, which encourages the employees follow suit. Hickox and the company’s managers are approachable, and employees are encouraged to have fun. This makes for a more relaxed working environment. ● Giving back to the community. Copy Concepts has donated copiers to churches and schools. Each Christmas, employees purchase new toys for 75 under-privileged children instead of doing a gift swap. The company has also donated money to a number of customers that are non-profits.

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Bob Kendall VP of Sales (left) and Mike Blake President

Biggest Accomplishment of the Past Year: Profit growth of 26 percent over previous year. Awarded the Platinum Triple Crown Award from Xerox for outstanding sales growth. Why We Consider Corporate Business Systems Elite: ● Above standard response time and first-call effectiveness. Corporate Business Systems incentivizes its technicians on first call effectiveness and response time. ● Success with production print. Part of the growth in the company’s production print business came from a marketing promotion that generated more than $300,000 in sales. ● Partner recognition. Corporate Business Systems received the Xerox Platinum Triple Crown Award. ● Employee support. The company pays competitive wages with ability to earn bonuses. Technicians get company cars, and employees can have flexible schedules when possible. ● Charitable giving. The company donates office equipment and money to non-profits, focusing on those that serve the homeless.

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Primary Solutions Offerings: DocuWare, PaperCut, Print Audit Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Managed IT services Biggest Accomplishment of the Past Year: The company rebranded in January 2016 to become Definitive Technology Solutions (formerly Document Technology Solutions) to reflect the evolving industry and its commitment to network technologies and services. This year, DTS exceeded $1 million in total sales for a single month for the first time in company history. Why We Consider DTS Elite: ● Willingness to be flexible and responsive. DTS takes pride in its responsive service and solutions tailored to clients’ unique needs. DTS offers a suite of services to help manage IT systems, improve document workflow, control printing costs, and secure confidential information. The company has a live, local help desk, local parts and supply inventory, preventative maintenance schedule and repair/replace warranty. Its response times and first-call resolution average exceed industry benchmarks. ● Partner recognition. DTS has been named a Sharp Platinum Level Service Provider and has earned the Sharp Hyakuman Kai award for the past 10 years. ● Employee support. DTS values its em-

Definitive Technology Solutions, Inc. (DTS) Bloomington, MN www.go-dts.com

Year Founded: 2004 President/Owner: Gordon Running and Mark Stokes Number of Employees: 35 Primary Vendors: Sharp, Oki Data

www.enxmag.com | December 2016

DTS Management Team (left to right): Gordon Running, Tom McHenry, David Lloyd, Tammy Brandt, Brant Marple and Mark Stokes.

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Elite Dealers $5 Million to $10 Million

Image Matters

Knoxville, TN imagemattersinc.com Year Founded: 1999 President/Owner: JD Sullivan and Bob Lovelace Number of Employees: 28 Primary Vendors: Xerox, Muratec, Lexmark, Brother, KIP Primary Solutions Offerings: Xerox PageSafe, PaperCut, ScanFlow Store Primary Leasing Partners: GreatAmerica, Wells Fargo, in-house leasing and rental programs Approximate Yearly Revenue: $7 to $10 million Fastest Growing Business Segments: Managed print fleet management, national account fleet installations Biggest Accomplishment of the Past Year: The MPS division has provided more than 500 machine-in-field increase through Q3 of 2016. Why We Consider Image Matters

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Imagine Technology Group (ITG) Chandler, AZ itgarizona.com

Year Founded: 2011 President/Owner: Mary Ellen Franz Number of Employees: 30 Primary Vendors: Sharp, Toshiba, Lexmark, Crexendo (phones) Primary Solutions Offerings: Square 9, SharePoint, PaperCut, Drivve Image, Planet Press, Neopost OMS500, Microsoft 365 Primary Leasing Partners: RJF (internal leasing), Wells Fargo Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Solutions expected to be 20 to 25 percent of total revenue for 2016

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Elite: ● Staying accessible to customers while growing. As Image Matters grows at a double-digit pace, it maintains a strong sense of urgency in the care it gives its customers. ● A good balance of traditional and social media marketing. Drive time radio keeps the Image Matters name present in the local area, but social media offerings are now the largest growth area for marketing. A SEO-based system automates contact with our clients and prospects, keeping them better informed and helping them understand the full line of offerings. ● Industry recognition. Image Matters has been named Xerox MPS National Dealer of the Year, a Xerox Platinum Dealer, GreatAmerica Premier Dealer, and Pros Elite 100 Service Organization. ● Commitment to the community. Image Matters helps with year-round fundraising to benefit the Children’s Hospital of East Tennessee. President JD Sullivan is a board member of The Compassion Coalition, and owner Bob Lovelace is an active supporter of the Cystic Fibrosis Organization.

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ployees and treats them with respect, providing a dynamic environment with opportunities for personal growth and development. ● Charitable giving. The company forms a quarterly charity group to sponsor events with non-profit organizations throughout the community. It also makes financial contributions to local charities and participates in golf events and other fundraisers for local non-profits.

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Biggest Accomplishment of the Past Year: ITG has moved into a new, larger facility, implemented a new ERP system (MWAi Forza - SAP Business One), hired critical positions (Executive VP, VP IT), and grew its sales team with seasoned professionals from within the industry. Why We Consider ITG Elite: ● Locally owned and responsive. Customers like that ITG is locally owned with employees who are empowered to make decisions on the customers’ behalf. ● Investing for continued growth. ITG has grown to the point where it had to move to a new facility with three times the space. It is using that space to do new things to continue growing, such as hosting Lunch & Learn events for prospects and customers. ● Providing full solutions. ITG’s managed assessment approach to selling technology solutions allows it to identify multiple areas where the company can help improve customers’ businesses including phones, solutions, and managed services. ITG can leverage the customer’s entire spend to facilitate a complete solution. ● Strong company culture. ITG is family oriented. Many of its employees have been at the company for more than 15 years, and the company hires new employees who work hard with a positive attitude. Every year ITG has an employee weekend at a local resort. ● Giving back to the community. ITG participates in local golf tournaments, customer fundraising events, and food drives.

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Martin Group

Lake Geneva, WI www.martingroup.com Year Founded: 1980 President/Owner: John Stensland Number of Employees: 24 Primary Vendors: Konica Minolta Primary Solutions Offerings: OneSource MPS, PageScope, PaperCut, Unity by Nuance Primary Leasing Partners: GreatAmerica, Konica Premier Finance, Municipal Capital Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: Software sales (about 200 percent growth over past few years) Biggest Accomplishment of the Past Year: Achieving the milestone of 35 years in business and having been a contributor to the growth and success of Martin Group’s community. Why We Consider Martin Group Elite: ● Client-first mentality. Today many businesses base their level of success on their profit margins. They seem to forget that businesses are there to serve and grow a family of clients. No one wants to do business with a company who only cares about the bottom line. Martin Group understands this. Martin Group knows that its relationship with clients doesn’t just consist of the few seconds it takes to sign paperwork for a device. It starts before that and continues throughout the entire part-

Martin Group Team

nership with them. Martin Group is dedicated to ensuring that it takes care of the client first. ● Experienced, industry-recognized service. Martin Group’s technicians average over 13 years of experience in the field. The company has received Konica Minolta’s Pro-Tech service award for 11 years in a row. ● A personalized approach. Martin Group differentiates itself in the area of continuous client care. It does a full analysis of the client’s workflow needs and how its current devices are handling that workflow. The subsequent analysis and planning often leads to at least a 10 percent decrease in monthly printing costs and in some cases up to 30 percent. ● Promoting teamwork and selflessness. Martin Group employees are encouraged to rely on others, knowing they can’t do it all alone. The company is also constantly training team members on software and tools such as the new Adobe Creative Cloud Suite and the dispatch software RemoteTech, as well as Compass Sherpa. ● Support for the community. Martin Group sponsors local sports teams and non-profit organizations. It also donates equipment to community events and local organizations such as our local Agape House, a home for abused or distressed girls. Martin Group also participates in over 20 area Chambers of Commerce throughout Southern Wisconsin and Northern Illinois.

Millennium Business Systems Livonia, MI www.2millennium.com

Year Founded: 1997 President/Owner: Mike Neu Number of Employees: 36 Primary Vendors: Toshiba Primary Solutions Offerings: PaperCut Primary Leasing Partners: GreatAmerica We Saw It In ENX Magazine

Millennium Team

Approximate Yearly Revenue: $5-$10 million Fastest Growing Business Segments: MPS, software, and printing services Biggest Accomplishment of the Past Year: Purchasing an additional 16,000 square-foot building to accommodate growth. Why We Consider Millennium Business Systems Elite: ● Effective restructuring of the sales staff. Millennium reorganized its sales staff from one large team into three smaller teams with team leaders. The results are significantly increased revenue and a career path for young sales representatives. This new team-selling atmosphere engages the entire team in every account, which has improved customers’ overall experience with Millennium. ● Innovative use of technology. Millennium converted its service staff to tablets, eliminating all paper service tickets. The customer gets an electronic service ticket receipt immediately following the completion of a service call. ● Strong Customer Service. It provides average service response time of 2.85 hours and same day or next day delivery of supplies along with lifetime repair/replace warranty. ● Strong company culture. Millennium has a family atmosphere. From the top down everyone is approachable and committed to high standards of performance, but also having fun while doing it. The company recently hired an HR recruiter to hire the right people who will be committed to its core values. ● Charitable giving. The company sponsors multiple golf outings for local schools and non-profits.

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Elite Dealers $5 Million to $10 Million

MOEbiz

Monroe, LA www.moebiz.biz Year Founded: 1923 President/Owner: Chap Breard Number of Employees: 28 Primary Vendors: Samsung, Lanier, Equus Primary Solutions Offerings: Square 9, NSI Primary Leasing Partners: Great America, US Bank Approximate Yearly Revenue: $5 million Fastest Growing Business Segment: Managed network services has gone from $149,000 in 2014 to $306,000 in 2015. The 2016 target is 32 percent growth. Biggest Accomplishment of the Past Year: Growing managed network services by 32 percent and also selling its Neopost business to allow further concentration on MNS and imaging. Why We Consider MOEbiz Elite: ● Innovative marketing. MOEbiz created video brochures that are mailed to “suspects.” When the brochure is opened, an MNS or MPS video begins playing. This helps get the message across about what exactly MNS is. Videos on its website ask tough questions that are hard to ask in person. For example, “When is the last time you received a status on the health of your network from your internal or external IT support?” ● A “do it right” mentality. MOEbiz believes customers like doing business with the company because it has high standards, a knowledgeable staff, and strives to get to the bottom of issues. ● Partner recognition. MOEbiz was awarded the first annual Champs

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award from Ricoh and another award for printer growth. ● Open lines of communication with employees. MOEbiz strives to keep its employees informed by conducting monthly “ownership thinking” meetings where the dealership’s financial performance and other key metrics are reviewed. ● Giving back to the community. MOEbiz helps with feeding the homeless every other month and allows employees to serve. The company also donates services many times a year to schools and other non-profit organizations.

On Demand Incorporated Houston, TX www.ondemandhouston.com

Year Founded: 1999 President/Owner: Michael A Gray Number of Employees: 20 Primary Vendors: Kyocera, Sharp, MBM, Martin Yale, Pitney Bowes Primary Solutions Offerings: Drivve, PaperCut, Satori Primary Leasing Partners: GreatAmerica, DLL, Marlin, Wells Fargo Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Pitney Bowes (150 percent), color copiers (200 percent) Biggest Accomplishment of the Past Year: Pitney Bowes named On Demand its first and only authorized distributor in Houston in its 90-year history. Why We Consider On Demand Elite: ● On Demand is a full service dealership. It supports and maintains everything it sells, and provides supplies as well. ● Services and options that maximize efficiency for its customers. In addition to its MPS services, On Demand uses FM Audit to more efficiently serve its customers with supplies, and its Tri-Meter Billing allows for customers

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to pay for the color they use by percentage, not per page. ● Partner recognition. On Demand was named a Premier Dealer by GreatAmerica and Pitney Bowes. ● On Demand cross trains its employees. This allows everyone to help or fill in when needed and makes for employees who are more knowledgeable about the industry. ● Community participation. On Demand supports Star of Hope, Knights of Columbus, and the Houston Postal Consumer Council.

Pearson-Kelly Office Products Springfield, MO www.pearsonkelly.com

Year Founded: 2002 President/Owner: Mike Kelly Number of Employees: 27 Primary Vendors: Konica Minolta, Copystar Primary Solutions Offerings: Nuance Autostore, Square 9, Prism, PaperCut Primary Leasing Partners: DLL, GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: MPS and hardware sales are on pace for

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Elite Dealers $5 Million to $10 Million

(from left) Dustin West, Director of Sales; LaVada Carnahan, Office Administrator; Mike Kelly, CEO; Chelsey Bode, Vice President; Ed Fluharty, Service Manager 94

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Everyone is held accountable, but the goal is to coach, not fire. ● Giving back to the community. Pearson-Kelly provides financial and inkind support of local non-profits. Employees get paid time off for charitable work, and the company has provided printed materials for non-profit events.

Sims Business Systems Tempe, AZ www.getsims.com

Year Founded: 1978 President/Owner: Mark Sims Number of Employees: 42 Primary Vendors: Ricoh, Samsung Primary Solutions Offerings: Ricoh CHAMPS and software solutions, digital signage Primary Leasing Partners: US Bank, Everbank, GreatAmerica Approximate Yearly Revenue: $8 million Fastest Growing Business Segments: IT services, Samsung and Ricoh products and solutions. Overall business has grown almost 30 percent in the past 12 months. Biggest Accomplishment of the Past Year: Getting the Sims name out more effectively on social media and providing clients with more information on its offerings. Why We Consider Sims Business Systems Elite: ● A long reputation for service. For nearly 40 years, family-run Sims has had a reputation for open communication and honest dialog. ● Expansion into new areas. Over the past 24 months, Sims has added Samsung—not only its copiers and printers, but also digital signage with full content management services. The company also opened an IT division to offer customers full professional IT services. Within the last six months Sims added IP phone systems to its products and services mix.

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20 percent growth in 2016 Biggest Accomplishment of the Past Year: The implementation of the ProFinance (Tom Johnson’s benchmarking model). This has allowed Pearson-Kelly to quickly identify areas of improvement and plan growth strategically and with an educated eye on how decisions will affect benchmarks. Why We Consider Pearson-Kelly Elite: ● A keep-it-simple approach. Pearson-Kelly works to simplify complex solutions and workflows.  The company believes communication is King and prides itself on that simple concept with internal and external clients. ● Strength in managed services. Through Konica Minolta’s All Covered, Pearson-Kelly provides a high-value, high-expertise help desk offering to its market. It also provides a nationwide MPS program with fully automated supply fulfillment, help desk, and personalized web portal for each client. ● Focus on great service. Pearson-Kelly surveys clients post service call. Technicians are expected to arrive or call the client within an hour of the service call. The company’s dispatch process and overall technician rating is 9.7 or higher every month. ● Partner recognition. Pearson-Kelly has received growth awards from both Konica Minolta and Copystar. ● A supportive, forgiving culture. A very engaged owner and leadership team care for their team. Management does quarterly breakfast or lunches to keep the various departments interacting. The primary factor, however, is simply a laid back culture of forgiveness as long as people learn from mistakes.

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● Community and partner recognition. Sims has received the Ricoh Performance Award, Best of Tempe award, the YMCA President’s Best of Arizona business award, and the Lanier Partnership Award/Southwest. ● A positive atmosphere for employees. Sims works hard to provide a positive atmosphere that rewards productivity and creative ideas. Everyone understands the other person’s responsibility, which fosters mutual respect. Sims provides various company functions such as bowling tournaments and monthly barbecues that include every department. ● Community giving. All Sims officers serve on various boards of local non-profits. The company runs fundraising campaigns for local organizations several times a year and matches up to 25 percent of what was raised.

SolutionOne

Omaha, NE www.solutiononenow.com Year Founded: 1937 President/Owner: John Kuchta Number of Employees: 35 Primary Vendors: Konica Minolta, Lexmark, Muratec, Kyocera Primary Solutions Offerings: Virtual Works, Nuance, Pagescope, Scanfinity, Dispatcher Phoenix

We Saw It In ENX Magazine


Elite Dealers $5 Million to $10 Million 2016 ELITE DEALERS

dissatisfied with their office technology environment, and if there are any business applications, managed print, or managed IT services they may be interested in. ● Partner recognition. SolutionOne won the Konica Minolta Service Center Pro Tech award for the 12th year in a row. ● Commitment to employee growth and success. SolutionOne is committed to providing a challenging environment that recognizes achievement, The SolutionOne Service Team: Awarded Pro-Tech provides an opportunity for perService Excellence 12 Years In A Row sonal and professional growth, Primary Leasing Partners: US Bank, rewards excellence, and establishes GreatAmerica quality as the expected level of perforApproximate Yearly Revenue: mance. The company offers full ben$5 to $10 million efits, paid holiday and vacation time, Fastest Growing Business Segments: and the option to be included in the Scanning applications using MFP softcompany stakeholder program on day ware to process, route, and store docuone of working for SolutionOne. ments using barcode technology ● Giving back to the community. SoluBiggest Accomplishment of the Past tionOne’s Volunteer Time Off program Year: SolutionOne’s service and admingives each employee four hours of paid istrative team worked hard to increase time off each month to volunteer at the percentage of customers that use data his or her choice of organization. The collection agents (DCA) such as FMAucompany also donates to many childit and its own Auto Supply Managedren’s charities and matches employee ment (ASM) system. FMAudit is running contributions to the United Way. on about 60 percent of the current active equipment base. The percentage of toners shipped through ASM is at 60 percent vs. 50 percent a year ago. Why We Consider SolutionOne Elite: ● Great service statistics. In 2016, SolutionOne has responded to requests for service in 1.99 hours on average and Southwest Copy Systems, Inc. has performed service requests over Albuquerque, NM the phone in less than 20 minutes on www.southwestcopy.com average. 34.3 percent of all service calls have been repaired and completed Year Founded: 1992 President/Owner: Michael and Dorothy over the phone or through a remote Contois network session, and 97 percent of all Number of Employees: 32 customer service respondents gave Primary Vendors: Toshiba, Lexmark, SolutionOne a positive rating. Sharp, Samsung, Muratec, KIP ● Formal account review process. SoluPrimary Solutions Providers: ROI, tionOne account managers do reviews PaperCut, Square 9, Lexmark Solutions, with customers every six months. A DATTO “blue sheet report” shows them how they use their equipment and how they Primary Leasing Partners: DLL, Wells Fargo, US Bank can use it more efficiently. Account Approximate Yearly Revenue: managers then go through that report $5 to $10 million with them and discuss if there are Fastest Growing Business Segments: any technology upgrades that need to take place, if they are satisfied or MPS (35 percent), A4 (30 percent) G

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(from left) Mike Contois, president; Dorothy Contois, vice president; Kevin Simpson, GM & VP sales

Biggest Accomplishment of the Past Year: In a stagnant economy and an industry with severe competition, Southwest Copy increased market share and revenue growth by over 33 percent yearover-year. Why We Consider Southwest Copy Systems Elite: ● Added value to MPS. The company bundles automated tools for free with its MPS offering to help resolve problems associated with fleet supplies management. Southwest Copy also conducts on-going business account reviews to ensure that clients are receiving the greatest value from its services. ● Customers who come back. A large Resort Hotel and Casino—a former client—awarded its new contract to Southwest Copy Systems, replacing a competitor. They did so because the competitor could not match the levels of service and efficiency that Southwest Copy offered. ● Partner recognition. Southwest Copy Systems has received the U.S. Bank Gold Partner Award, Toshiba’s ProMasters Service Award and Market Leadership Platinum award for the Western Region, and Sharp’s Platinum Provider award. ● Strong employee relationships. Southwest Copy Systems provides an open door policy with employees. It fosters strong relationships with employees while mentoring them with business decisions as well as personal endeavors. ● Charitable giving. Southwest makes donations to the Wounded Warrior Project, Catholic Charities of New Mexico, and the Child Cancer Fund.

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Elite Dealers $5 Million to $10 Million

Stone’s Office Equipment Richmond, VA www.stonesoffice.com

Year Founded: 1970 President/Owner: Sam Stone Number of Employees: 25 Primary Vendors: Sharp, Xerox, Lexmark, HP Primary Solutions Offerings: PaperCut, InfoDynamics, Lexmark Solution Composer Primary Leasing Partners: Great America, US Bank Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: MPS has seen double-digit growth year over year for the past five years Biggest Accomplishment of the Past Year: Stone’s Office Equipment worked with CEO Juice, BEI Services, and Compass to improve its internal processes and, in turn, the customer experience. Why We Consider Stone’s Office Equipment Elite: ● A customer first approach. Stone’s Office Equipment made a significant investment in improving its own operations so it could better serve its customers. It also surveys customers after every interaction to measure satisfaction. ● A methodical, efficient approach to MPS. Stone’s Office Equipment uses a database of old and new printer models to evaluate a client’s fleet during the walk-through process to determine which devices will need to be replaced and which devices should be moved around based on the volumes. This

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Dean Swenson

The Swenson Group (TSG) Livermore, CA www.theswensongroup.com

Year Founded: 1993 President/Owner: Dean Swenson Number of Employees: 25 Primary Vendors: Konica Minolta, Muratec, Oki Data Primary Solutions Offerings: Nuance CopyTrac and Equitrac, Square 9, Konica Minolta All Covered MNS Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $8 million Fastest Growing Business Segments: Managed Network Services (178 percent 2014 to 2015) Biggest Accomplishment of the Past Year: TSG grew its business by about 20 percent last year without adding headcount. Why We Consider The Swenson Group Elite:

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approach drives down costs for the customer. ● Success in a new vertical market. The company has secured a couple of large MPS accounts within the legal vertical market, building momentum and a strong reference base. ● Partner recognition. Stone’s Office Equipment has earned the Lexmark Outstanding Sales award, the Xerox Platinum Award of Excellence, and Sharp’s Hyakuman Kai Outstanding Sales and Platinum Service awards. ● Giving back to the community. Stone’s is a sponsor of the Jillian Fund and the Trooper Dermyer Fund. It also donates refurbished equipment to churches and other civic organizations.

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● A consultative sales approach. TSG does a deep dive into every customer’s business to understand its pain points, workflow challenges, and situations that are time robbers. The goal is to truly understand and solve the client’s problems. ● Consistent solicitation of customer feedback. TSG has had success with its Net Promoter Score customer surveying strategy. TSG surveys customers after every service call to learn the level of its client’s satisfaction in real time. ● Partner recognition. TSG has received Konica Minolta’s Dealer of Excellence, Pro-Tech Service, Top All Covered Dealer awards as well as the Great America Leasing Dealer of Distinction award. ● Strong company culture. As a family business TSG is passionate about its culture. To help maintain that culture, the company has developed a set of six core values: be accountable, be passionate, do the right thing, teamwork, client first, and solve problems. ● Giving back to the community. Non-profit organizations make up the largest segment of TSG’s client portfolio, and it sponsors/contributes to clients’ fundraisers like crab feeds, golf tournaments, and walk-a-thons. It also sits on local boards for public schools and non-profit clients.

Vision Office Systems

Charlotte, NC www.visionofficesystems.com Year Founded: 1997 President/Owner: Fred Habbal Number of Employees: 40 Primary Vendors: Canon, Muratec, Samsung, Lexmark, 3D Systems

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Remarketer of Quality Pre-Owned Copiers

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Large Toshiba, Ricoh and Konica Minolta Inventory!! All Makes and Models We have over 20 years experience in the copier export market Specializing in Export Sales & Container Loading We are located only 30 miles from the Port of Miami OEM & Generic Konica Minolta Parts and Supplies

Toll Free (800) 960-1119 Main (954) 978-2121 Miami (305) 751-7878 FAX (954) 978-2412 Hablamos Español - Falamos Português 3001 W. McNAB ROAD - POMPANO BEACH, FL 33069 Web: www.intercomcopiers.com - email: sales@intercomcopiers.com

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Primary Solutions Providers: Square 9, Uniflow, PaperCut Primary Leasing Partners: GreatAmerica, Leaf Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: Vision Office Systems partnered with Lexmark to sell its full suite of printers and solutions, and over the last year printer sales are up about 200 percent over last year. Biggest Accomplishment of the Past Year: Hiring new talent has allowed the company to assign sales reps to vertical markets and have them become experts in their particular vertical. Why We Consider Vision Office Systems Elite: ● Ongoing customer interaction. Through CEO Juice, Vision Office Systems has conducted multiple surveys with its clients to solicit feedback on service and attitude toward the company. The company is also hiring a director of customer relations to be the face of the company in open regions/ territories. This person will ensure that ongoing communication happens with customers, not just when a lease or contract is up. ● Successful promotions. Vision effectively uses giveaways such as LED TVs to encourage customers to buy extra machines. ● Industry and partner recognition. Vision has been named Best of Charlotte four years in a row. It has also won the Ricoh Prestige Service Excellence Award. ● A positive work environment. Management wants the company to feel like one big family, and employees to know it will help them succeed. The goal is for everyone to come to work excited, work hard, and take pride in the company’s success. ● Community support. Vision sponsors several events each year for the Lake Wylie Children’s Charity, which raises about $85,000 each year for pre-selected families in need. The company also supports a local food bank as well as a number of local outreach programs.

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Waltz Business Solutions Crestview Hills, KY www.waltzbusiness.com

Year Founded: 1892 President/Owner: Jeff Jehn Number of Employees: 36 Primary Vendors: Kyocera, Xerox, Okidata, HP Primary Solutions Offerings: Printfleet, SentryFile, Image Silo Primary Leasing Partners: US Bank, Wells Fargo Approximate Yearly Revenue: $6.7 million Fastest Growing Business Segments: Kyocera MFP hardware (22 percent growth 2015/2016 and 14 percent the year before), document scanning and destruction Biggest Accomplishment of the Past Year: Achieving a 10 percent revenue growth target while doubling profit target from last year and becoming debt free. Why We Consider Waltz Business Solutions Elite: ● Methodical approach to improving service quality. Over the last 12 months, Waltz has tracked its response time and has achieved an average of just under two hours for on-site service calls. The company monitors 14 customer service KPIs on a weekly basis. When a service call is completed, a survey is automatically sent to the customer to learn how satisfied they are and what they could have done better.

Front L to R: John Jehn, Sr. Service Technician; Jeff Jehn, President; Jerry Jehn, Vice President Rear L to R: Matt Jehn, Sr. Account Manager; Josh Jehn, CFO/controller

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● A highly competent help desk. Waltz’s help desk handles between 15 and 20 percent of all inbound service calls. It is staffed by a tenured customer service technician who can understand and diagnose problems and has the ability to fix some remotely. ● Successful move into Fortune 100 territory. Waltz secured a net new business sale with a Cincinnati-based pharmaceutical company for roughly $270,000. The company was persistent, calling them after not winning the previous contract and watching for opportunities to develop over a fiveyear period. Waltz won not only the Cincinnati location, but also another large location in North Carolina. Plus this client is going to implement the Kyocera product they sell and support in their European subsidiaries. ● Promoting employee engagement. The team members as family concept is deeply rooted at Waltz. Last year, it implemented a management structure for all sales groups to improve communication. Quarterly company meetings allow management to share how the company has been doing in all facets including revenue and profitability. ● Giving back to the community. Waltz has adopted a local charity called CareNet, which provides pregnancy counseling. It also sponsors Healthpoint, a Northern Kentucky based provider of primary health care, dental care, and OB/GYN for low income and indigent clients.

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Elite Dealers Less Than $5 Million organizations. It also provides employees time and resources for community events, and supports the local Little League teams in multiple communities. Carmen Pitarra

● Partner Recognition. ABS has been honored with the Oki Data BTA Elite Dealer award. ● Community support. ABS supports local youth baseball and high school programs, and sponsors local events through radio.

4 The Office

Pittston, PA www.4theoffice.net President/Owner: Carmen Pitarra Year Founded: 2007 Number of Employees: 6 Primary Vendors: Xerox, HP, Sharp, SP Richards Primary Solutions Offerings: PaperCut, Axess Print Management, PrintSmart Print Management, MPS Primary Leasing Partners: Xerox Financial Services, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest Growing Segments of the Business: Service (30 percent), HP wide-format printers and service (30 percent), copiers/MFPs (40 percent), print management (40 percent) Biggest Accomplishment of the Year: Continued growth across multiple segments, including the renewal/ extension of three large MPS contracts of about 200 machines each. Why We Consider 4 the Office Elite: ● Growth across the business. With solid revenue increases in hardware, service, and solutions, 4 the Office shows that you don’t have to be big to diversify successfully. ● Partner recognition. 4 the Office won both the Xerox Gold Award for Excellence and the HP DesignJet Gold Partner Status. ● Willingness to share the wealth. Everyone in the organization has the ability to earn incentives and share in the company’s success. ● Charitable donations. The company also donates money, equipment, and supplies to local non-profit

Adam Gregory Tom Beeles

Advanced Business Solutions, LLC (ABS) Jacksonville, FL www.goabsinc.com

Year Founded: 2004 President/Owner: Adam Gregory Number of Employees: 8 Primary Vendors: Oki Data, Canon, Muratec, HP Primary Solutions Offerings: Intellinetics Primary Leasing Partners: Leaf Financial, CIT, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: A4 machines and document management Biggest Accomplishment of the Past Year: ABS opened its Florida office over a year ago and revenue has gone up 30 percent from last year. Why We Consider ABS Elite: ● Commitment to great customer service. Customer may access the owner anytime to resolve issues that require higher management. ABS employees strive to treat others as they would want to be treated. ● Strong marketing. ABS maintains a blog on its newly redesigned website to tell the company’s story, and it uses Google Analytics to measure its effectiveness. It also does target marketing to verticals for its A4 products.

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Allied Business Solutions Boise, ID www.digitalallied.com

Year Founded: 2003 President/Owner: Tom Beeles Number of Employees: 24 Primary Vendors: Toshiba, Lexmark, and FP Primary Solutions Offerings: M-Files, PaperCut Primary Leasing Partners: US Bank, GreatAmerica, Everbank Approximate Yearly Revenue: $3 million Fastest Growing Business Segments: ECM Biggest Accomplishment of the Past Year: Growth of over 25 percent so far this year Why We Consider Allied Business Solutions Elite: ● A personal approach. Allied treats its customers with integrity and tries to find the best fit for them. When customers call, they speak with a live person right away. Allied often invites prospective clients in for product demos where it provides lunch and shows the customer what Allied is about. ● High visibility in its community. Allied partnered with the local baseball team,

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Consolidated Copier Services McDonough, GA www.consolidatedcopiers.com

Year Founded: 1987 President/Owner: Patrick Nunnally Number of Employees: 14 Primary Vendors: Konica Minolta, Xerox, Muratec, Kip Primary Solutions Offerings: Konica Minolta Dispatcher Phoenix, Nuance Equitrac, Pharos Primary Leasing Partners: Wells Fargo, DLL, GreatAmerica Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Major account (12 percent) Biggest Accomplishment of the Past Year: Consolidated launched a redesigned, customer focused website, which has already increased the number of new customers, leads, and service 100

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which allowed it to advertise all season long, including banners in the stadium. The partnership also allowed them to host a customer appreciation picnic (250 guests) and also take clients to games with season box seats. ● Partner recognition. Allied has received the Pros Elite Top Office Equipment Dealer, Toshiba ProMasters Dealer, and Toshiba Certified Innovative Dealer awards. ● A positive work environment. Allied was awarded one of the Best Places to Work in Idaho, which requires a nomination by an employee and then a survey of all employees. The company also invests in on-going training for all departments. ● Giving back to the community. Allied runs a My New Office—an Office Makeover contest for non-profits to receive new, free office equipment. It also supports the local Boys & Girls Club and Big Brother Big Sister organizations. The company also cooks dinner for families who are staying at the local Ronald McDonald house and has donated equipment to Ronald McDonald house.

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what it can to meet that need. In the first month, Consolidated took baked goods to the local police department to show its appreciation. The company has donated items to public services and is now gearing up for its first blood drive.

Consolidated Management Team

requests. It has also boosted customer satisfaction and attracted job candidates. Why We Consider Consolidated Copier Services Elite: ● Investment in marketing. In addition to a new website, Consolidated hired a full-time marketing director to focus on public relations and support for the sales team. The company also invested in a full suite of software to bring marketing material design and development in-house. ● Customer satisfaction. Consolidated’s customer retention rate is a very high 96 percent, which it attributes to a highly tenured staff committed to customer care. The company has also made investments to deliver high-quality service including a direct phone line to the contract manager, hiring a dedicated Xerox customer specialist, and hiring a logistics manager who can deliver and install all equipment. ● Partner recognition. Consolidated received Konica Minolta’s Pro-Tech Service Award for the seventh year in a row. It has also been awarded with Konica Minolta’s Nation’s Fastest Growing Dealer (Small Market). ● Strong employee relationship. Consolidated has a Pledge to Our Employees, which outlines how the company makes sure that its team feels important and appreciated. It starts with balancing hard work with fun, family, health, and community. Examples of how Consolidated does this include fun company events, surprise bonuses for jobs well done, and not counting time taken off for children’s school-related activities. ● Giving back to the community. Through its Consolidated Cares program, the company chooses a need in the community each month and does

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Executive Technologies, Inc. (ETI) Sioux City, IA www.etibusiness.com

Year Founded: 1969 President/Owner: Dave Strohman Number of Employees: 25 Primary Vendors: Copystar, Panasonic, Samsung, Dell Primary Solutions Offerings: Microsoft, PaperVison, PaperFlow, ImageSilo, TeamViewer, Kyocera HyPAS Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: MPS has seen tremendous growth in the past three years. Overall, ETI has grown more than 400 percent in the last five years. Biggest Accomplishment of the Past Year: In 2016, ETI was recognized as an Elite Dealer at the Copystar/Kyocera National Conference. Elite Dealer status is an award that is only given to the top dealerships in the country.

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Why We Consider ETI Elite: ● A consultative approach. ETI takes the time to “walk a mile in their shoes.” This allows the company to provide a unique solution that reduces the client’s expenses and makes the client’s life easier. ● A multi-faceted marketing strategy. ETI uses a three-pronged marketing approach based on social media (LinkedIn, Facebook, and Twitter) as well as various local media offerings. The company supports and participates in events with many local charities, the Chambers of Commerce in the areas it serves, and its own events at its own locations. The company effectively brands itself through a positive local and social media presence. ● Partner recognition. In addition to the Copystar Elite Dealer award, ETI has been recognized by GreatAmerica Financial Services as a Dealer of

Distinction every year beginning in 2011 through 2016. GreatAmerica also recognized ETI as the first recipient of the dealer WOW award in 2015. ● Collaborative development of company culture. ETI fosters a positive and aggressive culture with a focus on team members’ needs and goals. In August, ETI employees met to analyze and identify company beliefs and vision to facilitate reaching its goals. The result was a belief statement that emphasized ethics, work ethic, accountability, customer focus, and company culture. ● Community involvement. ETI is an active member/supporter of many local Chambers of Commerce, local sports teams (Sioux City Explorers and the Sioux City Musketeers) and local Little League teams. The company participates in charitable outings through many of the nonprofit organizations within Sioux City. Its annual Christmas parties at all of its locations help provide for local families that have fallen on hard times.

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KÔTA, A Mohegan LDI Enterprise Uncasville, CT www.kotasolutions.com

Year Founded: 2014 President/Owner: Tod Pike Number of Employees: 15 Primary Vendors: Canon, Samsung, Toshiba, HP Primary Solutions Offerings: Nuance, EFI, PaperCut, MaxxVault Primary Leasing Partners: Canon Financial Services, Everbank, DLL Approximate Yearly Revenue: less than $5 million Fastest Growing Business Segments: Government, corporate, hospitality/retail vertical markets Biggest Accomplishment of the Past Year: KÔTA recruited Tod Pike to a leadership position in the organization, opened a new showroom and conference

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facility in central Connecticut, and has gained the attention as an exclusive sponsor in the category of the Connecticut Non-Profit Association and the Connecticut Golf Association. Why We Consider KÔTA Elite: ● Minority owned. As a certified minority-owned enterprise (MBE), KÔTA has been able to engage with the corporations and business that have a mandate or desire to do their procurement from a certified MBE. ● Ability to land significant accounts as a new company. KÔTA’s clients in its first year include Mohegan Sun, the Agoosa Sports Bar, and the Connecticut State Government. ● Opportunity for its employees. As a relatively new organization with proud parent operations, employees have a unique opportunity to create a path and grow with the company. ● Community support. KÔTA is very involved with native American affairs and active with a number of nonprofits.

Mid Ohio Business Machines, Inc. (dba Mid Ohio Strategic Technologies)

Full Line Of OEM And Compatible Supplies

Columbus, OH www.bizmachines.com

Nationwide Delivery With 1-2 days ground to most of the US

Year Founded: 1979 President/Owner: Karen L. Hoskinson, John D. Hoskinson II Number of Employees: 16 Primary Vendors: Toshiba, Lexmark, Muratec, Fujitsu, Impression Solutions (Kyocera) Primary Solutions Offerings: Intellinetics, SentryFile, Re-Rite Primary Leasing Partners: GreatAmerica

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From left John D. Hoskinson, II (Vice President), John Hoskinson Sr. (Founder), Karen Hoskinson (President)

Approximate Yearly Revenue: less than $5 million Fastest Growing Business Segments: Hardware placements (specifically color units), document management, and workflow solutions Biggest Accomplishment of the Past Year: The company purchased an 11,500-square-foot building in September 2015, which puts the office and warehouse under one roof. This was huge in terms of bringing in more partners/clients and being able to offer them more. Why We Consider Mid Ohio Business Machines Elite: ● Ability to land large accounts. Mid Ohio Business Machines landed one of the largest privately held technology companies in the country. Not only did it win the corporate office equipment and solutions business, but it also placed machines in each of the customer’s retail stores in the US. ● Industry and community recognition. The company recently won the Family Business Milestone Award by the Conway Center for Family Business, the Top Woman Owned Businesses in Central Ohio Award by Columbus Business First, the Largest WomanOwned Businesses in Central Ohio Award by Columbus CEO Magazine, and the Dealer of Distinction Award from GreatAmerica Leasing Corporation. ● Giving back to the community. Mid

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Ohio Business Machines supports numerous local charities and organization including food banks, churches, Christian schools, and the Sam Bish Foundation, which raises funds to fight childhood cancer. ● Customer retention. The company boasts a retention rate of more than 96 percent, which it attributes to the respect and care it gives its customers. ● Family-oriented culture. Family is important, not just the ownership and their families, but all of its employees and their families. They work to help each other cover other’s job duties if needed so that an employee in need can have flexibility. Employees are the most valuable asset, and the company treats them that way by listening to them and rewarding them for “thinking outside the box.”

Premium Digital Office Solutions Pine Brook, NJ www.premium-digital.com

Year Founded: 2010 President/Owner: Alan Schwartz/ Van Seretis Number of Employees: 14 Primary Vendors: Muratec, Konica Minolta, Panasonic, Neopost, Pitney Bowes, Dahle Primary Solutions Offerings: Ademero Content Central Document Management and Workflow Software, CapturePoint Advanced Data Extraction Software Primary Leasing Partners: EverBank, Wells Fargo, Leaf, DLL Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Document management solutions, IT services, color MFPs and high speed

(from left) Alan Schwartz & Van Seretis

multi-function products. Premium Digital has also been doing a lot of service for out of state dealers. Biggest Accomplishment of the Past Year: Premium Digital received Muratec’s prestigious Image Makers Award for being the number one dealer in the country. Why We Consider Premium Digital Office Solutions Elite: ● Making customers feel like they are the only client. Premium Digital goes the extra mile to take pressure off their clients’ internal staffs, going outside the scope of normal service and support. ● Smart strategy for customer acquisition and retention. Premium Digital offers strong incentives to its service technicians to provide leads

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and to its sales team to exceed goals. It also incentivizes customers to stay loyal with rebates to new clients and offering blocks of copies to eliminate monthly or quarterly overage bills to keep clients within their budget. ● Partner recognition. In addition to the Muratec Image Makers Award, Premium Digital has earned the Platinum Dealer Award from Everbank Leasing Company. ● A positive work environment. Premium Digital provides flexible hours for family/work balance. It hosts monthly birthday parties and other events throughout the year such as bowling nights, fishing trips, and a holiday party. ● Charitable giving. Premium Digital donates time and goods to local police departments. Both owners sit on the boards of some of their oldest nonprofit customers to help raise funds and donate goods and equipment to help at risk children’s causes.

U.S. Business Systems, Inc. Elkhart, IN www.usbus.com

Year Founded: 1992 President/CEO: Michael Kidd Number of Employees: 30 Primary Vendors: Kyocera, Sharp, Okidata, Lenovo, HP Primary Solutions Offerings: MPS, managed network services, business process and automation improvement Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: more than $4 million Fastest Growing Business Segments: MPS (20 percent year over year), managed network services revenue growth has doubled over the last two years Biggest Accomplishment of the Past Year: Making U.S. Business Systems’ corporate core values (united focus and

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Fastest Growing Business Segments: Overall growth has been double digits Biggest Accomplishment of the Past Year: Leased an adjacent unit to double its space. Why We Consider Upstream Office Solutions Elite: ● Smart partnering. Upstream partners with IT providers to gain access to their customers, especially in the medical field. ● Strength in the healthcare vertical. The company recently landed a $262,000 and over 300,000 copies per month account with a medical office with nine locations. ● Focus on the job. All employees know what the job is and what they have to do to achieve the set goals. ● Giving back to the community. Upstream sponsors several Chamber of Commerce golf tournaments, fundraising events for a local library, and customers’ church fundraising efforts.

Yuma Office Equipment

Yuma, AZ www.yumaofficeequipment.com

Upstream Office Solutions Tampa, FL www.upstreamofficesolutions.com

Year Founded: 2012 President/Owner: Mark Wild Number of Employees: 10 Primary Vendors: Toshiba, Kyocera Primary Solutions Offerings: PaperCut, Filesight Primary Leasing Partners: Everbank Approximate Yearly Revenue: $2 to $3 million 104

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servant mentality) the driving force behind its approach to clients, vendor relationships, and associates. Why We Consider U.S. Business Systems Elite: ● Emphasis on customer communication. U.S. Business Systems seeks customer feedback on its performance through anonymous surveys. If a problem arises, it is addressed promptly and involves the primary client contact. The company also offers Lunch & Learn events, a monthly newsletter, and periodic direct mail with FAQ’s and information on how to make their total experience better. ● Investment in keeping clients current on products and technology. A customer support rep provides in-depth training and retraining of the products and applications the client has deployed. ● Industry recognition. U.S. Business Systems has been the recipient of the Sharp Hyakuman Kai Award, the Kyocera Excellence in Customer Service Solutions award, and the Kyocera Outstanding Sales Achievement award. ● Supportive environment for employees. Management believes that everyone matters, from the newest hire to the original founders. Ideas are listened to and appreciated. ● Support for local schools, religious organizations, and charities. The company makes donations of money and time to schools, educational clubs, and regional religious organizations. It also contributes to and provides volunteers for Habitat for Humanity.

Year Founded: 1998 President/Owner: Daniel Bombard Number of Employees: 17 Primary Vendors: Toshiba, Lanier, Sharp, Oki Data, Samsung Primary Solutions Offerings: YOEConnext, Continuum, Intronis, Datto, Fonality, Intermedia Primary Leasing Partners: GreatAmerica, US Bank, Marlin Leasing Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Managed services (8 percent)

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Biggest Accomplishment of the Past Year: Joined the Oki Data America’s dealer council. Awarded ENX Magazine Elite Dealer of the year for 2015. Why We Consider Yuma Office Equipment Elite: ● Service set up for quick response. A live person answers the phone at Yuma. It has more technicians than its competitors, and it stocks more parts and supplies. Yuma’s copier guys are also CompTIA Network+ trained, which gives the customers a better experience. ● Investment in marketing. Yuma hired well-regarded consultancy Robin Robins for its marketing. It does a new direct campaign each month as well as an email and print newsletter focused on managed IT services. ● Community recognition. Yuma has picked up two Chamber of Commerce Member of the Month awards and two Chamber of Commerce Customer Service Super Star awards. It’s also been named SBDC Small Business of the year. ● Giving back to the communities. Yuma donates machines to local charities and sponsors community events such as car shows and children’s sports teams.

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Congratulations to 2016 Elite Dealers

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DEALERSHIP 4 The Office Access Systems ACT Group Adams Remco Inc. Advance Business Systems Advanced Business Solutions, LLC All Copy Products Allen Business Machines (ABM Co Inc) Allied Business Solutions Applied Imaging ASI- People Driven Technology Atlantic, Tomorrow’s Office Bay Copy Blue Technologies Braden Business Systems, Inc. Business Complete Solutions- BCS California Business Machines Inc. Cannon IV, Inc. CBE Office Solutions Centric Business Systems, Inc. Commonwealth digital office solutions Consolidated Copier Services Coordinated Business Systems Copier Fax Business Technologies, Inc. Copy Concepts, Inc. Corporate Business Systems Datamax Inc. Definitive Technology Solutions, Inc. Des Plaines Office Equipment DEX Imaging, Inc. Donnellon McCarthy Enterprises an ABS Technology Company Eakes Office Solutions Edwards Business Systems, Inc. and Virginia Business Systems, Inc. EO Johnson Business Technologies Executive Technologies, Inc. Fisher’s Technology FlexPrint Managed Print Solutions Fraser Advanced Information Systems Gordon Flesch Company Image Matters ImageNet Consulting, LLC Imagine Technology Group •

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CITY Pittston Waukee Cromwell South Bend Cockeysville Jacksonville Denver Fort Wayne Boise Grand Rapids Dallas New York Rockland Cleveland Indianapolis Poway Fresno Indianapolis Irvine Owings Mills sterling McDonough Burnsville Buffalo Fort Myers Madison Little Rock Bloomington Elk Grove Village Tampa Cincinnati Grand Island Bethlehem Wausau Sioux City Boise Mesa West Reading Madison Knoxville OKLAHOMA CITY Chandler

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STATE PAGE PA 99 IA 42 CT 84 IN 42 MD 44 FL 99 CO 26 IN 84 ID 99 MI 26 TX 63 NY 20 MA 86 OH 28 IN 44 CA 63 CA 86 IN 46 CA 46 MD 48 VA 48 GA 100 MN 64 NY 87 FL 87 WI 88 AR 50 MN 88 IL 64 FL 19 OH 50 NE 66 PA 52 WI 30 IA 100 ID 66 AZ 30 PA 54 WI 20 TN 90 OK 22 AZ 90


43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. 84. 85. 86. 87. 88. 89. 90. 91. 92.

DEALERSHIP Impact Networking, LLC Integrated Office Technology James Imaging Systems KDI Office Technology Kelley Imaging Systems KOMAX Business Systems KÔTA, A Mohegan LDI Enterprise LDI Color ToolBox Loffler Companies Marco Martin Group Meritech, Inc. Mid Ohio Business Machines dba Mid Ohio Strategic Technologies Millennium Business Systems Modern Office Methods MOEbiz National Business Equipment LLC Nauticon Office Solutions NovaCopy, Inc. Offix LC Ohio Business Machines, LLC (OBM) On Demand Incorporated OneDOC Managed Print Services LLC Pearson-Kelly Office Products PERRY proTECH Premium Digital Office Solutions ProCopy Office Solutions Prosource Quality Business Solutions Quality Digital Office Technology Repeat Business Systems, Inc. Rhyme RJ Young Sims Business Systems SolutionOne Southwest Copy Systems, Inc. Stargel Office Solutions Stone’s Office Equipment Systel Business Equipment TGI Office Automation The Swenson Group Thermocopy of Tennessee, Inc. U.S. Business Systems, Inc. Upstream Office Solutions Usherwood Office Technology Vision Office Systems Waltz Business Solutions Woodhull, LLC WPS Office Solution Yuma Office Equipment We Saw It In ENX Magazine

CITY Lake Forest Santa Fe Springs Brookfield Aston Kent South Charleston Uncasville Jericho Bloomington St. Cloud Lake Geneva Cleveland Columbus LIVONIA Cincinnati Monroe Albany Gaithersburg Nashville Gainesville Cleveland Houston Oklahoma City Springfield Lima Pine Brook Tempe Cincinnati Baltimore York Albany Portage Nashville Tempe Omaha Albuquerque Houston Richmond Fayetteville Brooklyn Livermore Knoxville Elkhart Tampa Syracuse Charlotte Crestview Hills Springboro Hagerstown Yuma

STATE PAGE IL 32 CA 68 WI 68 PA 54 WA 56 WV 70 CT 101 NY 34 MN 34 MN 19 WI 91 OH 72 OH 102 MI 91 OH 56 LA 92 NY 72 MD 74 TN 36 VA 74 OH 74 TX 92 OK 58 MO 92 OH 36 NJ 103 AZ 76 OH 38 MD 76 PA 78 NY 78 WI 80 TN 22 AZ 94 NE 94 NM 95 TX 58 VA 96 NC 39 NY 39 CA 96 TN 80 IN 103 FL 104 NY 60 NC 96 KY 98 OH 82 MD 60 AZ 104

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DECEMBER 2016

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EFI 49 Escalera 105 Phone: 1-800-622-1359 www.escalera.com

BTA 85 www.bta.org Canon 33 CIT Bank Cit.com

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Digitek 67 Partnerpro.digitek.com/digitalmarketing

Arlington 24 Phone: 1-800-887-3040 Fax: 1-847-689-1616 www.arli.com BEI Services Phone: 1-307-587-8446 www.beiservices.com

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ESHA Corp Phone: 1-800-551-3742 www.eshacorp.com

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Clover Imaging Group 17, 79 Phone: 1-800-624-6991 www.cloverimaging.com/ techlink2 www.cloverimaging.com/ greensweep

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108

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89

FunnelMaker 97 Phone: 1-888-823-0006 FunnelMaker.com

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GreatAmerica Financial Phone: 800-234-8787 www.greatamerica.com

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Hytec 105 Phone: 1-800-883-1001 Phone: 1-407-297-1001 Fax: 1-407-297-4310 www.hytecrepair.com IBPI 81 Phone: 480-393-1694 www.IBPI.net IDS-International Digital Solutions 13 Phone: 1-888-372-3700 Fax: 1-562-921-1167 sales@idswc.com ImageStar 102 Phone: 1-888-632-5515 Imagestar.com ImagineIT 105 Phone: 585-872-5802 Empties@ImagineRecycling.com Innovolt 40 Phone: 404-467-6368 www.innovolt.com Intercom Exporting Inc Phone: 1-800-960-1119 Main: 954-978-2121 Miami: 305-751-7878 Fax: 1-954-978-2412 www.intercomcopiers.com

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Konica Minolta 21 www.CountOnKonicaMinolta.com

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51 Samsung 41 Phone: 1-866-SAM4BIZ Samsung.com/b2bprinters We Saw It In ENX Magazine

Sharp 29 SIICA.SharpUSA.com Square 9 www.square-9.com

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December 2016 | www.enxmag.com

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866-817-8795 © 2016 - Supplies Wholesalers • All rights reserved. • Not responsible for typographical errors. Prices subject to change without notice.


CONGRATULATIONS TO THE 2016 ELITE DEALER AWARD WINNERS Toshiba America Business Solutions would like to congratulate its authorized dealers on their remarkable accomplishment. ACT Group Cromwell, CT Adams Remco, Inc. South Bend, IN All Copy Products Denver, CO Allied Business Solutions Boise, ID Atlantic, Tomorrow’s Office New York, NY Bay Copy Rockland, MA Business Complete Solutions - BCS Poway, CA Cannon IV, Inc. Indianapolis, IN Copy Concepts, Inc. Fort Myers, FL Donnellon McCarthy Enterprises Cincinnati, OH EO Johnson Business Technologies Wausau, WI Imagine Technology Group Chandler, AZ Integrated Office Technology Santa Fe Springs, CA James Imaging Systems Brookfield, WI Kelley Imaging Systems Kent, WA Marco St. Louis, MO Mid Ohio Strategic Technologies Columbus, OH Millennium Business Systems Livonia, MI Nauticon Office Solutions Gaithersburg, MD Southwest Copy Systems, Inc. Albuquerque, NM Stargel Office Solutions Houston, TX Upstream Office Solutions Tampa, FL Yuma Office Equipment Yuma, AZ If you would like to join the winning team of Authorized Toshiba Dealers, call 949-462-6201..

© 2016 Toshiba America Business Solutions, Inc. Electronic Imaging Division

ENX DECEMBER 2016 ELITE DEALER ISSUE  

Connecting People, Ideas and Products in the Office Technology and Document Imaging Industry since 1994