Page 1

engage ‘n exchange

2018

DECEMBER 2018

VOLUME 25 NO. 12

Connecting People, Ideas and Products in the Document Technology Industry since 1994

ELITE DEALERS G

2018 I

N

Th

A eW e e k In I M

G

21 CENTURY LEADERS IN ACTION ST

TOP 10 STORIES OF 2018

ENX Magazine

PO Box 2240 Suite 729 Toluca Lake, CA 91610-0240 USA

tel: 818-505-0022 fax: 818-505-9972 email: enx@pacbell.net www.enxmag.com

We would like to thank those of you who have sent us address change information.

HELP US CONSERVE NATURAL RESOURCES To remove or change your address from our subscription list, please call, fax or email:enx@pacbell.net


With fewer parts for less maintenance1 and predictive service that keeps your business up and running, HP A3 MFPs are an upgrade from traditional copiers.

Š Copyright 2018 HP Development Company, L.P. The information contained herein is subject to change without notice. 1Fewer service parts claim based on HP analysis of leading in-class A3 color laser printers and MFPs as of February 2018; calculations use publicly available and/or published manufacturer rated yields for long-life consumables and assume 600,000 pages printed (using a 60% black/40% color ration). Learn more at hp.com/go/pagewideclaims.


Continuing your legacy. TOGE TH ER WE CAN GR OW & EVOLVE

Consider Novatech for Maximum Flexibility in Your Business Succession

OUR GOAL IS TO HONO R YO U R L I F E’S WO RK ! www.novatech.net/acquisitions


Scott Dewar, EVP, All Copy Products; Jennie Fisher, SVP and General Manager, Office Equipment Group, GreatAmerica Financial Services

BUILD FOR TOMORROW “Our partnership with GreatAmerica not only helps us grow, they’ve also been an instrumental part of our operational efficiency. Our technology integrations with them have freed up the equivalent of nearly one headcount, allowing us to scale faster and more profitably.” Scott Dewar Executive Vice President All Copy Products


Staff

Connecting People, Ideas and Products in the Document Imaging Industry since 1994

engage ‘n exchange

2018

DECEMBER 2018

VOLUME 25 NO. 12

In This Issue ELITE DEALERS G

2018 I

N

Th

A eW e e k In I M

G

21ST CENTURY LEADERS IN ACTION TOP 10 STORIES OF 2018

14

Susan Neimes Publisher & Managing Editor

STATE OF THE INDUSTRY

Top 10 Stories of 2018

18 19 20 26 46 83 100 124

2018 ELITE DEALERS: 21st Century Leaders in Action

Erik Cagle Editorial Director

Elite Dealers $300+ Million Elite Dealers $100 Million to $300 Million Elite Dealers $50 Million to $100 Million Elite Dealers $20 Million to $50 Million

Ronelle Ingram Contributing Editor

Elite Dealers $10 Million to $20 Million Elite Dealers $5 Million to $10 Million Elite Dealers Less Than $5 Million

130 2018 ELITE DEALERS INDEX 132 DISPLAY ADVERTISERS INDEX

Christina Kim Editor

engage ‘n exchange México & Latin America

engage ‘n exchange

La Revista del Distribuidor Dealer Source

Corporate Office

Susan Neimes - susan@enxmag.com | Erik Cagle - erik@enxmag.com 10153 1/2 Riverside Drive, Suite 729 | Toluca Lake, CA 91602 | tel. 818-505-0022 • fax. 818-505-9972 ENX Magazine is published monthly by Affinity Business Communications, Inc. Any inquiries should be sent to: enx@pacbell.net or mailed to the corporate office. Copyright ©2018 by ENX Magazine printed in the U.S.A. All reproduction in whole or part is prohibited without written permission. Cover photo from depositphotos.com

6

www.enxmag.com | December 2018

We Saw It In ENX Magazine


Since 1985

Your Prime Source T EL: 800.729.8320

FAX: 800.829.0292

MULTIFUNCTIONS & PRINTERS **ALL REBATE PROMOS ARE VALID WHILE SUPPLIES LAST!**

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l Specia ! Sale

$

870

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• 62ppm • 75-Sheet Document Processor

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520

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CS-406ci

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2050

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60

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7” LED

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280 $400

M3560IDN

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Color Copy, Print, Scan, Fax, B&W Copy, Print, Color Scan with Network, Network, Duplex, Duplex, Fax

Rebate

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Rebate

CS-307ci

1000

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CS-3212i

600

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CS-356ci/406ci only

Color MFP Systems

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DP-5110 (PKG 2)

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l 1750 Spelec!ia Sa Rebate

with Network, Duplex, Fax (M3645/3655/3660idn only)

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M8124cidn M3645IDN M3660IDN M8130cidn B&W Copy, Print, Color Scan B&W Copy, Print, Color Scan

l Specia ! Sale

35 B&W Printer with Duplex and Wireless Network

l

Specia Sale!

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50

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All supplies & Parts available for prompt delivery! ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.


Copiers • Printers • MFPs • Faxes • Scanners E m a il: info @ n u w o rld in c.co m

Order Online! www.nuworldinc.com

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Image shown: CT-S310II

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$30 REBATE

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150

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MP-C307

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$70 REBATE

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MFPs

• 30 pages per minute (M3050) • 35 pages per minute (M3550) • 550-Sheet Paper Trays

SL-C3060FW....$125 REBATE SL-M3820DW...$115 REBATE SL-M3870FW...$175 REBATE SL-M4070FR....$275 REBATE SL-M4020ND....$100 REBATE

MP 501SPF..$200 REBATE SP 5310DN....$150 REBATE SP 3610SF.....$50 REBATE SP262SFNW....$50 REBATE SP 4510DN.....$40 REBATE SP C440DN....$100 REBATE SP 4510SF....$100 REBATE SP C261SFNW..$75 REBATE SP 5300DN....$100 REBATE Valid till December 31, 2018

PLEASE CALL FOR REBATE INFORMATION!

MX-M3050 MX-M3550

LASERJET M402DNE LASERJET M608N

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SL-M4583FX...........BIG SALE! SL-M5370LX.....$200 REBATE CLX-8640NX.....$300 REBATE CLX-8650NX.....$500 REBATE SL-C2670FW.....$100 REBATE

55ppm B&W Network-Ready Printer

SALE!

REBATE

$200

LASERJET M607N

BIG

$100

30ppm B&W MFP

$200

BIG SALE!

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$577

AFTER REBATE

PPF-4750e

High Perf. Laser Fax | 33.6Kbps | Network.........................

LASERJET M402N

47ppm B&W MFP

$599

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35ppm B&W MFP

$49

FAX-2840

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SALE!

300mm/s/384K Mem.

865 $1300 $700 $1000

$

Rebate

(IPF PRO4000) (PRO4000SMFP)

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(TX-3000)

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(TX-3000MFP)

Rebate (TM-305)

Rebate

(TM-305MFP)

IPF680/685 24-INCH LARGE FORMAT PRINTERS...............$360/$400R IPF770/780/785 36-INCH LARGE FORMAT PRINTERS.....up to $1100R IPF PRO2000/MFP 24-INCH LF PRINTERS.........$400/$600 REBATE IPF PRO6000S 60-INCH LARGE FORMAT PRINTER.......$1300 REBATE IPF TX-4000/MFP 44-INCH LARGE FORMAT PRINTERS...up to 1375R IPF TM-200/300/MFP 24/36-INCH LF PRINTERS..........up to $900 R

Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2018


Since 1985

Your Prime Source T EL: 800.729.8320

FAX: 800.829.0292

PROMOTIONS ALL INSTANT REBATE PROMOS ARE VALID THROUGH DECEMBER 31, 2018 TO CANON PREMIER PARTNERS OR WHILE SUPPLIES LAST!

D1520 D1550

MF236N MF247DW MF249DW

Digital Copy, Print, Fax, Scan MFPs with Duplex & Network

Color Copy, Print, Fax, Scan MFPs with Duplex & Network • 24ppm (MF236N) • 28ppm (MF247DW, MF249DW) • Duplex, Wireless Network (MF247DW, MF249DW)

$

80

85

$

REBATE

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MF236N

MF249DW

LBP162DW LBP214DW

LBP6030W LBP6230DW

with Duplex, W-Network

with Duplex, W-Network

• 30ppm (LBP162DW) • 40ppm (LBP214DW) • 250-Sheet Paper Cassette

• 19ppm (LBP6030W) • 26ppm (LBP6230DW) • PRINT • 2400 x 600 dpi Res.

• PRINT

70 $100

$

REBATE

REBATE

LBP162DW LBP214DW

MF424DW MF426DW

w/ Duplex, W-Network • 40 pages per minute • 350-Sheet Paper Capacity • 33.6 Kbps Fax Super G3 • Post Script 3 (MF426DW)

$

135 $105

REBATE

REBATE

MF424DW

MF426DW

MF264DW MF267DW MF269DW

60

$

REBATE

$

55

REBATE

LBP6030W LBP6230DW

LBP312DN

B&W Laser Duplex Printer w/ Wireless Network • 45 pages per minute • 550-Sheet Cassette + 100-Sheet MPT

• Up to 35 pages per minute • 256MB Memory • 500 Sheets + 50-Sheet MPT • Duplex Versatility • 33.6 Kbps Fax Super G3 (D1550)

Exclusive!

$

95

REBATE

180 $225

$

REBATE

REBATE

D1520

D1550

with Duplex, W-Network

Exclusive!

375 200 $REBATE

$

REBATE 810CDN

820CDN

(MF735CDW)

INTRO

75

REBATE MF269DW

$

70

75

$

REBATE

REBATE

REBATE

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634CDW

731CDW

L100

L190

LBP712CDN

• 19ppm (BW/Color) (612CDW) dpi Res. • 28ppm (BW/Color) (654CDW) • 550 Sheet Cassette

190 $90

$

REBATE

• 33.6 Kbps Super G3 Fax Modem • 19ppm Print (L100) • 26ppm Print (L190)

Color Laser Duplex Printer with Network Color Laser Duplex Printers • 40 pages per minute with Wireless Network • up to 9600 x 600

Color Copy, Print, Fax, Scan MFPs with Duplex & Network

3P

125 $135

$

LBP612CDW LBP654CDW

MF733CDW MF735CDW

Exclusive!

• SCAN • FAX

• 19ppm (BW/Color) (MF419DW) • 28ppm (BW/Color) (MF515DW)

• 26ppm Color/BW (MF810Cdn) • 36ppm Color/BW (MF820Cdn) • 550 Sheets + 1-Sheet MPT • Duplex Versatility

(MF820CDN)

NEW

$

FAXPHONE L100

Color Digital Copy, Print, Fax, Scan MFPs with Duplex & Network

3P

• 30ppm • 250 Sheets, 1-Sheet MPT • 35-Sheet Simplex ADF (MF264DW, MF267DW) • 50-Sheet DADF (MF269DW)

MF634CDW FAXPHONE L190 Laser Fax-Based MFPs MF731CW •• PRINT COPY with Duplex (L190 only)

MF810CDN MF820CDN

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REBATE

MF733CDW MF735CDW

3P

Exclusive!

(LBP654CDW)

85

$

70

$

REBATE

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612CDW

654CDW

3P

Exclusive!

60

$

REBATE

All supplies & Parts available for prompt delivery! ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.


Copiers • Printers • MFPs • Faxes • Scanners E m a il: info @ n u w o rld in c.co m

Blind Drop Shipping

Order Online! www.nuworldinc.com Same Day Shipping

COPYBOARDS

Helps meeting attendees focus on discussion instead of taking notes.

N-32S / N-32W / N-324

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• 2 x 61.6” Diagonal Panels (M-18S) • 2 x 78.5” Diagonal Panels (M-18W) • USB Flash Memory Interface • Save to Computer (No Software Needed) • Printing Interface • 300dpi Print Resolution • Save as PDF, JPG, PNG • Optional Stand • Optional Printer

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M-17W

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• 2 x 61.6” Diagonal Panels (C-20S) • 2 x 78.5” Diagonal Panels (C-20W) • Capture projected images • Save to FTP network / Computer • Printing Interface • Save from smart phone app to phone, record audio/video during meeting. • Optional Stand, Printer

Electronic Copyboard

975

$

1,119

$

M-18S

Capture Board

$1,495 1,619 $

C-20S

C-20W

CAPTURE PROJECTED IMAGES & YOUR NOTES!

PROJECT WRITE CAPTURE

Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2018


Since 1985

SAVE

BIG!

SALE

MAX I IZE P R OM FIT

NOW THROUGH 12/31/18

BTA CHANNEL EXCLUSIVE PRINTERS Comprehensive up to 3-Year Warranty

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MPS3537MC+MFP ES8473 MFP 37/35ppm in BW/Color

35/35ppm in BW/Color

487

$ $

COPY

REBATE

100

SPIFF

$

300 CALL FOR SPECIAL PRICING!

MPS4242MC+MFP ES8473C MFP 42/42ppm in BW/Color

$

510

300

$

REBATE

$

REBATE

SPIFF

ES5473 MFP

31/31ppm (BW/Color)

150 125

SPIFF

MPS4242MCF+ MFP 42/42ppm (BW/Color)

$

375

REBATE

300

$

SPIFF

585

37/35ppm (BW/Color)

100 100

SPIFF

CALL FOR SPECIAL PRICING!

42/42ppm (BW/Color)

375

REBATE CALL FOR SPECIAL PRICING!

300

$

SPIFF

25

$

SPIFF

LOW TONER CPC: $0.004

CALL FOR SPECIAL PRICING!

55 pages per minute

37/35ppm in BW/Color

75

$

150

100

$

$

REBATE

$

*Comes with a full set of standard toners

MPS5502MBFX+MFP 55 pages per minute (BW)

REBATE

100

SPIFF

SPIFF

CALL FOR SPECIAL PRICING!

CALL FOR SPECIAL PRICING!

MPS5502MBF+ MFP 55 pages per minute (BW)

100

ES5112 Printer

47 pages per minute (BW)

10

$

$

$

SPIFF

SPIFF

SPIFF

CALL FOR SPECIAL PRICING!

MPS4242MCFX+ MFP 42/42ppm (BW/Color)

375

$

REBATE CALL FOR SPECIAL PRICING!

25

$

SPIFF

MPS5502MB+MFP ES7412 Printer

100

MPS4242MCF+ Wireless $

300

SPIFF

ES8473X

REBATE CALL FOR SPECIAL PRICING!

84

$

REBATE

$

REBATE

45 pages per minute

CALL FOR SPECIAL PRICING!

• Robust performance with up to 35ppm color (Print/Copy) • 7” Touch Panel with user-friendly functionality • 3-year on-site parts & labor warranty

MPS3537MC+ Wireless

$

55 pages per minute

FAX

Three available configurations: - ES8473 - Desktop - ES8473C - Floor Standing - ES8473X - Expanded

$

CALL FOR SPECIAL PRICING!

$

REBATE

$

300

SPIFF

CALL FOR SPECIAL PRICING!

$

35/35ppm in BW/Color

300

$

PRINT SCAN

MPS5501B Printer ES5162LP MFP

It’s as true for your customers as it is for you - when you’re looking for a competitive edge, it’s the small things that set you apart. Meet the ES8473 - A3 performance and efficiency at a size and cost you’d expect from an A4 device - available through Nuworld. Key features include:

SPIFF

CALL FOR SPECIAL PRICING!

OKI ES8473 Series Smaller Size. Smaller Price. Bigger Output.

300

$

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TOP 10 Erik Cagle

State of the Industry News Briefing

Stories of 2018

THE ONLY CONSTANT

IS CHANGE Whoever said “The more things change, the more things stay the same” obviously hasn’t spent any meaningful time in the office technology industry. Change was evident from the onset of 2018, beginning with the start of the would-be Xerox-Fujifilm union, and the year maintained that tone throughout. Between an onslaught of mergers and acquisitions, and scores of leadership changes, it seems the evolution of the industry is not relegated to managed services and ancillary products and services “beyond the box.”

W

e’ve pored over every issue and newsletter to bring you a condensed look at the leading stories of 2018. Though many faces, names and addresses may have changed—some willingly, some unwittingly—it is merely a reflection of our industry’s evolution. As the dealer space morphs from its current form, creating larger entities more equipped to address the needs of their client base, it will force other elements (manufacturers, suppliers, distributors) of the industry ecosystem to adjust in order to survive. And that’s a good thing. Here, in no particular order, are 10 storylines that shaped 2018. XEROX, FUJIFILM $6.1 BILLION DEAL FALLS THROUGH. In a saga somewhat reminiscent of the power-struggle film 14

Barbarians at the Gate, a tentative deal to merge Xerox with Fuji Xerox at the beginning of the year took a wicked and winding path when shareholders Carl Icahn and Darwin Deason strenuously objected. The pair contended that the proposed offer severely undervalued Xerox, and they took Xerox to court. They accused Xerox’s then-CEO Jeff Jacobson of hammering out a deal with Fujifilm that would save his position with the company. In a drama that played out for much of the spring, Xerox ultimately announced it would not pursue the merger with Fuji Xerox. John Visentin was installed as CEO, and a number of executives backed by Icahn and Deason assumed spots on Xerox’s Board of Directors. Jacobson and five other board members submitted their resignations. In June, Fujifilm filed a $1

www.enxmag.com | December 2018

billion suit against Xerox for breach of contract. While Fujifilm won an October appeal overturning preliminary injunctions sought by Deason and Icahn, Xerox appears steadfast in searching for other avenues to enhance shareholder value. In other words, this saga is far from over. M&A MADNESS. Last year, we reported that there was an unprecedented rash of mergers and acquisitions throughout the industry. This year has been equally active. Visual Edge Technology (see below) led the way with 18 deals, but the company was by no means alone. There were scores of deals made by all facets of the office- technology ecosystem, and we’ve included a few dozen for your consideration. Marco was once again an active player, snapping up Phillips Office Solutions, Governor Business Solutions, Prime Office Innovations, Rudzinski’s Business Equipment and ETC ComputerLand. The Oval Partners/Flex Technology Group combination added Marimon Business Systems and RS Business Machines. Donnellon McCarthy Enterprises obtained Columbus Office Solutions & Systems and Tri State Business Equipment. Loffler acquired Optimum Communications Corp. and Novatech purchased e/ Doc Systems. Meritech acquired ACE and Datamax added East Texas Copy Systems. EO Johnson picked up Office Enterprise Inc.’s copier/printer division and Cornerstone Technology’s IT services business. Proven IT obtained Resolve Technology Group and Atlantic, Tomorrow’s Office added Gear 3 Technologies. Other deals of note include Applied Imaging acquiring Hasselbring-Clark, Centric Business Systems obtaining Webster Integrated Technologies, WiZiX Technology Group onboarding Complete Business Systems and Hilyard’s Business Solutions obtaining Automated Copy Systems. On the manufacturer/software/supplier side, Sharp added American Business Machines and Konica Minolta brought on VeBridge Holdings. ECi Software Solutions added PrintFleet, Vineyard Software Corp.

We Saw It In ENX Magazine

continued on page 16


EMPLOYEES WE ARE NOT WE DO NOT WE DO NOT NO LOSE THEIR JOBS A PRIVATE EQUITY

CHANGE YOUR CHANGE YOUR AS A RESULT OF THE GROUP NOR ARE WE MARQUEE... MANUFACTURER(S)... ACQUISITION... OWNED BY ONE... Visual Edge Technology incorporates a strategy of operating through established successful companies across the U.S., focused on providing a broad line of client solutions, including managed IT services, office automation solutions, multifunction products for print, wide-format solutions, managed print services and document management software. Visual Edge Technology companies represent brands Canon, HP, Konica Minolta, Kyocera, Ricoh, Samsung, Sharp, Toshiba and Xerox. Visual Edge is continually focused on identifying successful companies to join our strategy.

Michael Brigner

• A B Dick Office Solutions, MI • A-COPI Office Solutions, ME • American Copy Service Center, CT • Axion Business Technologies, RI, MA • AXSA Imaging Solutions, Inc. FL, GA • Benchmark Business Solutions, TX & NM • Brady Business Systems, MI • Business Technology Partners, FL • Commonwealth Technology, Inc., KY, IN • Copeco, Inc., OH • Copier Source, Inc. d/b/a Image Source, CA • Counsel Technology, IA • Dunn’s Business Solutions, MI • FastForward Digital Solutions, FL • Graphic Enterprises Office Solutions, OH • Graphic Enterprises, OH • Janco Office Systems, CT • Kenmark Office Systems • MCM Business Systems, WV • Mercury Document Imaging Co., Inc • Midwest Automation, NE • N2N Technologies Inc. IN • Netwise Resources, Inc., IN • Office Systems, VT • Premier Business Products, MI • Technocom • TLC Office Systems, TX • United Business Machines, NH • WBS Technologies, FL • XMC, Inc. TN, AL, GA, AR, MS • Zymphony, FL

Senior Vice President

Vice President of Business Development

Michael Cozzens

David Ramos

mbrigner@visualedge.com

mcozzens@visualedge.com

dramos@visualedge.com

Chief Strategy Officer

GIVE US AN OPPORTUNITY TO SHARE WITH YOU WHY THIS IS IMPORTANT AND WHY OVER 30 COMPANIES HAVE JOINED OUR STRATEGY!


Top 10 Stories of 2018: The Only Constant is Change and Office Document Consulting. CET Group annexed Q2 LLC and Carolina Wholesale Group picked up Gilpez Office Products. Kofax obtained Nuance Document Imaging, a division of Nuance Communications. VISUAL EDGE TECHNOLOGY’S SHOPPING SPREE. This year’s winner of the most-punched frequent buyer’s card is Visual Edge Technology (VET) of North Canton, OH. By our count, VET has added 18 dealerships to its platform during the course of the year: Brady Business Systems, JANCO Business Systems, FastForward Digital Solutions, Zymphony Technology Solutions, CopyRight, COUNSEL, Midwest Office Automations, United Business Machines, A-COPI Imaging Systems, A.B. Dick Document Solutions, H.C. Berger Company, Business Technology Partners, N2N Technologies, Office Systems, Dunn’s Business Solutions, Technocom, KenMark Office Systems and Mercury Document Imaging. That brings Visual Edge’s unofficial count to 37 acquisitions overall. But the likelihood is high that by the time you finished skimming through the list, another dealer or two has been added. RAY MORGAN COMPANY, UBEO BUSINESS SERVICES JOIN FORCES. In a move that came in just under the wire, UBEO Business Services of San Antonio, TX, announced it had merged with Ray Morgan Company of Chico, CA. This is definitely one of the biggest deals in recent memory, with the combined companies touting a workforce of more than 700 employees, an installed base of 135,000 machines in field and sales of more than $200 million. This is the third partnership engaged in by UBEO since it aligned with Sentinel Capital Partners in April of this year. With 20 branches throughout California and Nevada, Ray Morgan Company will be the Western Region Hub for UBEO. The companies will benefit from their combined competencies in MPS, managed IT, document management, among other areas. TONER CARTRIDGE LITIGATION CONTINUES. Canon has a long history of defending its intellectual property rights, and 2018 proved to be a year of high activity within the legal system for the Tokyo-based manufacturer. Early in the year, the company announced it had launched patent-infringement suits against 49 manufacturers, distributors and resellers of toner cartridges and photosensitive drum units. In late August, Canon claimed a victory over Ink Technologies Printer Supplies, gaining an undisclosed cash settlement in a case involving toner cartridges sold for use in various HP printers. Ink Technologies is prohibited from making, using, selling and offering for sale in the United States, and from importing into the country, toner cartridges that Canon accused of infringement, including the HE-CF360X, HE-CF361X, HECF362X and HE-CF363X product designations. Epson also filed suits in early March, going after what it claims are infringing sellers of large format printer cartridges and remanufactured cartridges using third-party infringing cir16

www.enxmag.com | December 2018

cuit boards. All in all, it was a challenging year for remanufacturers, new-build entities, distributors and resellers trying to carve out a larger slice of the toner cartridge pie. HP ADDS APOGEE TO PORTFOLIO. HP solidified its bid to aggressively pursue the A3 office market space with the summertime acquisition of United Kingdom-based equipment dealer Apogee Corp. in a deal worth $456 million. Apogee is Europe’s largest independent provider of print, outsourced services and document/process technology. The deal is a key cog in HP’s quest to disrupt the $55 billion A3 copier market and builds on its printing strategy to enhance its A3 and A4 product portfolio, build differentiated solutions and tools to expand its managed print services and invest in its direct and indirect go-to-market capabilities. “The Apogee acquisition extends HP’s print leadership by boldly leveraging the industry shift to contractual sales as we aggressively pursue the A3 office market,” said Enrique Lores, president, HP Imaging and Print. “We’re augmenting our goto-market and enhancing our ability to deliver the services necessary to win in the profitable contractual market. This deal complements our broader channel strategy and HP remains committed to building our business through our best-in-class partner program.” ABUNDANCE OF MANUFACTURER, SUPPLIER LEADERSHIP CHANGES. There was a flurry of changes atop the command chain of several major manufacturers and suppliers during 2018. One of the most notable was the lone firing among the biggest players, when Xerox CEO Jeff Jacobson was forced out amidst the springtime drama involving the company and its dissident shareholders (see Xerox-Fujifilm saga above). Jacobsen and a number of board members submitted their resignations, with John Visentin assuming command as the new CEO. Steve Bandrowczak was named Xerox president. One of the biggest surprises saw Guy Gecht step down after 19 years as the CEO of Electronics for Imaging (EFI). Gecht, who will remain on the board of directors, was replaced by Bill Muir, the former COO of product solutions company Jabil. Sharp was able to look from within to find its new leadership when Doug Albregts left to pursue an opportunity with Scientific Games. Mike Marusic, a 16-year veteran of Sharp, took the helm. Oscar Sanchez was named the new president and CEO of KYOCERA Document Solutions America, replacing Yukio Ikeda. Canon Solutions America Chairman and CEO Toyotsugu Kowamura retired and was replaced by Joe Adachi. Online Tech Stores, which goes to market as Supplies Wholesalers, announced in the fall that Greg Greenwell was succeeding founder Bob Willmes as CEO. Greenwell, a 20-year veteran, had owned an MPS dealership that he sold to DEX Imaging. Meanwhile, at DocuWare, company presidents Jürgen Biffar and Thomas Schneck announced plans to step down effective We Saw It In ENX Magazine


the start of 2019, with Chief Technology Officer Dr. Michael Berger and Chief Revenue Officer Max Ertl filling their roles. Ken Lalley became CEO of Static Control, replacing Bill Swartz, who retired. KYOCERA THROWS HAT IN HIGH-SPEED COLOR INKJET RING. The KYOCERA Innovate dealer meeting in April was a resounding success for the manufacturer. Fresh off a year in which it acquired DataBank, the OEM showed no signs of slowing down when it provided a sneak peek of the TASKalfa Pro 15000c high-speed, cutsheet production inkjet printer. During its product fair, long lines of attendees waited to enter a closed-off room for a 10-minute presentation, and it proved to be the highlight of the meeting. The 15000c boasts an output speed of 150 ppm A4 and 146 ppm letter, and can handle media up to 13x19”, with a print head resolution of 600x600 dpi. Dealers can target clients including CRDs, in-plants, nonprofits, direct mail/service bureaus and print service providers. “For us, it was a logical extension of the product line. Our technology affords us the ability to get into inkjet in a fairly easy manner,” noted Danielle Wolowitz, vice president of corporate marketing. “This is a KYOCERA Document Solutions product and we’ve developed it from the ground up. We’ve been working on it for a while; something of that magnitude doesn’t happen overnight. They’ve taken very careful consideration into the market.” COMPANIES SEEK TO REBRAND. The trend toward rebranding is certainly not unique to the office technology dealership space. Many companies, particularly those in industries with offerings that are viewed as mature or old school, have implemented name changes to reflect a more diverse and technology-driven offering of products and services. Some rebrands include NovaCopy of Nashville, TN, which recast itself as Novatech. Denver-based All Copy Products rechristened itself as ACP, with a new logo and tagline—Complete Office Technology Solutions—to recast itself as a full-fledged technology company. Another example is Des Plaines Office Equipment (DPOE) and sister company Kramer Leonard McShane’s. DPOE President Chip Miceli put together a committee to create a name that would better position the firm in going to market, and the result was Pulse Technologies. The company is preparing a major marketing campaign to promote the move in 2019. And on the leasing and financing side, EverBank became TIAA Bank. KONICA MINOLTA ABSORBS MWA INTELLIGENCE. Konica Minolta bolstered its All Covered platform with the acquisition of enterprise resource planning specialist MWA Intelligence (MWA) of Scottsdale, AZ. MWA is largely credited with pioneering the first ERP platform for the imaging channel. “The acquisition of MWA is key for delivering Konica Minolta’s corporate ambition to provide all dealers in the imaging channel a true ERP platform to facilitate the future of work, regardless of the product lines they support,” Konica Minolta President and CEO Rick Taylor said. “This acquisition will help accelerate the pace of change in the market.” ♦ We Saw It In ENX Magazine

Smart solutions start with fresh ideas Every day, your business faces unique challenges. Our team of industry experts is ready to work with you to discover innovative opportunities for your leasing program and help your business reach its full potential.

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December 2018 | www.enxmag.com

17


2018 Elite Dealers:

21 CENTURY LEADERS IN ACTION ST

Marketing brilliance, increased offerings set top performers apart

A

s our Top Stories of 2018 feature clearly illustrates, we are in an intense period of mergers and acquisitions that have increased precipitously during the past three years—a trend evident among dealers, as well as manufacturers and distributors. This tightening of the office equipment technology belt has created a chain reaction in the not-so-linear path between product and end user. Yet we present to you the 2018 Elite Dealer list, which has grown an astonishing 43 percent in the past two years, proving that a contracting market brings only the best to the foreground. Here’s a sampling of some of the traits that are common to the industry’s top performers. Client engagement on the rise. From blogs to billboards, radio spots to television commercials and beyond, our core of Elite Dealers is using a healthy blend of time-tested and modern, digitized channels to engage their customer bases. Many dealers are still optimizing their websites for more fruitful and increased/higher-ranked search results, and there are a few firms that haven’t yet fully embraced the capabilities of social media, believing that Facebook is merely a billboard for company holiday parties. But they’re slowly coming around. Open houses and technology expos are on the rise, and dealers are keen on crafting events that stress fun, creativity and social interaction. A PowerPoint presentation in a windowless conference room is a definite no-no for Elite Dealers. Getting a customer to attend is half the battle…what you do afterward will dictate if they return, or sign a deal.

Increase in OEM offerings. More and more, the Elite Dealers are looking to other manufacturers to increase their market share and entice their customer base with a more varied product and service offering. The most noticeable additions to dealer vendor listings were Panasonic and Brother, 18

www.enxmag.com | December 2018

a sign that companies are seeking to diversify their portfolios with scanning equipment and another tier of A4 multifunction printers. By the same token, there were a couple of manufacturers who were notably absent from some of the returning Elite Dealer listings, a sign of shifting selling habits and the evolving needs of customers. Software solutions remain a strong growth area, and a number of Elite Dealers touted the progress of their managed IT offerings. Adding production print equipment has given dealers entry into a domain that was once inaccessible. Growing role of the employee. A competitive salary, matching funds for 401(k) retirement accounts, generous vacation days, health insurance and casual-dress Fridays graced many a job listing’s benefits 20 years ago, but my, how the times have changed. The millennial generation has developed a reputation of wanting a welldefined career path and an employer that is robust in its embracing of technology. One common denominator among Elite Dealers is employee empowerment—they seek to provide autonomy to team members, who can then take ownership of a client’s needs. The days of top-heavy management are slowly disappearing, and that sense of autonomy further solidifies the roles within organizations that pride themselves on a tenured workforce. As futuristic and ancillary technologies continue to work their way into the Elite Dealer’s value proposition, there is still room for time-tested products and strategies. A firm handshake and following through on your company’s promises still goes a long way with the customer. If you believe your dealership exemplifies many of the characteristics embodied in the following pages, we invite you to fill out a form for the 2019 list. But now, let’s take a look at the 2018 Elite Dealers. We Saw It In ENX Magazine


Elite Dealers: $300+ Million

Dan Doyle Jr

DEX Imaging, Inc. Tampa, FL www.deximaging.com

Year Founded: 2002 President/Owner: Dan Doyle Jr. Number of Employees: 1,300 Primary Vendors: Konica Minolta, KYOCERA, Canon, HP, Sharp Primary Solutions Offerings: PrintCounts (DEX Proprietary managed print solution powered by Patrol), DEXDOX (DEX proprietary document management solution) Primary Leasing Partners: GreatAmerica, numerous others Approximate Yearly Revenue: $300 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Securing an exclusive partnership with HP to be its service arm. Why We Consider DEX Imaging Elite: • Destination employer. DEX has cultivated a loyal following among its employees through profit sharing, custom-developed tools and new, custom-built sales and service facilities nationwide. Many of its sales and service people have been with the company since its inception, providing the consistency within accounts that keeps DEX’s customers happy. • Community caring. The dealer donates one-third of its profits to charities,

which is part of the firm’s mission statement. In addition to employees volunteering for local community nonprofits, DEX works with its nonprofit clients on ways to raise money. • Scoreboard success. DEX invests roughly 80 percent of its annual advertising budget on sports-marketing sponsorships in the regions where it does business. The program not only raises exposure to the DEX Imaging brand, it provides a platform for the dealer to entertain clients and prospects at baseball games (Tampa Bay Rays, Florida Marlins, Nashville Sounds), football games (Tampa Bay Buccaneers, University of Alabama), hockey games (Tampa Bay Lightning, Florida Panthers, Nashville Predators) and the Nashville Soccer Club. DEX also sponsors auto racers Ryan Blaney and Harrison Burton, as well as golfers Ryann O’Toole, Nelly Korda and Brittany Altomare. • Mark of excellence. DEX remains a pillar of consistency, having garnered the Diamond Premier Dealer award from KYOCERA for 15 years running, as well as the Pro-Tech Service Award from Konica Minolta for 13 straight years. JD Power also bestowed the dealer with its Best Customer Experience award.

Jeff Gau

Marco

Saint Cloud, MN www.marconet.com Year Founded: 1973 President/Owner: Jeff Gau Number of Employees: 1,208 Primary Vendors: Konica Minolta, Sharp, HP, Lexmark, Canon, M-Files,

We Saw It In ENX Magazine

Microsoft, Cisco, IBM, Citrix, VMware, Mitel, Tech Data, EMC, HP Enterprise Primary Solutions Offerings: Managed/ hosted services, business IT services, carrier services, phone systems, document management and audio/video systems Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $312 million Fastest-Growing Business Segments: Managed services, recurring revenue and cross-selling services/solutions Biggest Accomplishment of the Past Year: Marco’s Gold Standard Program sustains and promotes its culture throughout all regions. Its methodology to meet these goals is based on four individual employee-led pillars: employee engagement, client satisfaction, vendor partnerships and community support. Why We Consider Marco Elite: • Gold Standard Program. This initiative includes multiple campaigns, groups and activities that sustain and promote a culture of value and inclusivity, including the Marco Book Club, Gold Standard Week, Fitbit Challenges, Gold Standard Salute Awards, and unexpected gifts (including $5 Starbucks gift cards for every Marco employee on National Employee Appreciation Day). • Major pact. Earlier this year, Marco secured its largest one-time sale in company history, providing a $13.6-million voice solution from Cisco for a longtime client. • Work hard, play hard. Following its Gold Standard edicts, Marco encourages its team members to spend time together, chatting and getting to know fellow co-workers through dinners or after-work gatherings. Marco allocates $100 per person for events such as office holiday parties and summer get-togethers. Employees can host the dealer’s holiday parties in venues, hire caterers and set up extra activities such as comedians and performers. • Community caring. Since 2012, Marco and its employees have contributed more than $2 million to the United Way, and nearly $600,000 to CentraCare Health for cancer research and hospice events.

December 2018 | www.enxmag.com

19


Elite Dealers: $100 Million to $300 Million

Larry Weiss

Atlantic, Tomorrow’s Office New York, NY www.tomorrowsoffice.com

Year Founded: 1959 President/Owner: Larry Weiss Number of Employees: 475 Primary Vendors: Ricoh/Savin, Toshiba, Konica Minolta, KYOCERA, HP Primary Solutions Offerings: DocuWare, EFI, Nuance, PaperCut, Drivve, Objectif Lune Primary Leasing Partners: DLL, Wells Fargo, US Bank Approximate Yearly Revenue: $150 million Fastest-Growing Business Segments: Managed IT (35%), copier business (9%), MPS (13%) Biggest Accomplishment of the Past Year: Atlantic, Tomorrow’s Office successfully launched a new hiring campaign that resulted in the hiring of 16 college graduates and 30-plus undergraduates. The dealer also embarked on its first formal training program. Why We Consider Atlantic, Tomorrow’s Office Elite: • Its annual December Sales Blitz generated more than $5 million in revenue with 403 units placed. The company

From left: Jason Weiss, Larry Weiss and Adam Weiss 20

also hosted cybersecurity and production seminars at MetLife Stadium in East Rutherford, NJ, welcoming 400 C-level attendees for the security seminar and 35 production companies that were treated to demonstrations. • Major coup. The dealer unrolled a PlanetPress solution to a health care client that consisted of 30-plus Konica Minolta 6136 black-and-white production models with an average volume of 500,000 per month. • Quality work experience. The dealer offers a fast-paced environment that provides ample opportunities for collaboration and growth. Its Obsessed with Excellence Award recognizes employees who have gone above and beyond in their quest to demonstrate their total commitment to excellence. These stories are shared company-wide, and monthly cash prizes are awarded. • Giving back. Atlantic, Tomorrow’s Office budgets $1 million a year in donations supporting organizations, including The Make-A-Wish Foundation, the National Kidney Foundation, Jewish Home and Hospital, St. Christopher’s Hospital for Children and The Jillian Fund.

Gordon Flesch Company (GFC) Madison, WI www.gflesch.com

Year Founded: 1956 President/Owner: Thomas Flesch Number of Employees: 598 Primary Vendors: Canon, Lexmark, Sharp, KYOCERA Primary Solutions Offerings: Laserfiche, Continuum, Canon, PaperCut, Nuance Primary Leasing Partners: GFC Leasing (in house) Approximate Yearly Revenue: $154 million Fastest-Growing Business Segments: Managed IT services (76%) Biggest Accomplishment of the Past Year: GFC was awarded the Top Dollar

www.enxmag.com | December 2018

Shown from left (standing): William Flesch, Thomas Flesch, John Flesch; seated, Mark Flesch, Patrick Flesch

Volume Award for 2017 by Canon U.S.A., making it the nation’s largest independent office-technology dealership for Canon technology. Why We Consider Gordon Flesch Company (GFC) Elite: • Virtual success. The dealer sent key customers a Virtual Reality headset and created a downloadable app that helps them visualize the ways GFC can transform their business. The company also introduced its first software offering with the AskGordy application built on the IBM Watson A.I. platform. This included new white papers, social-media content and videos that illustrate its new cognitive computing platform. • Big scores. A large health care client had the biggest hardware/output management revenue for the year at $1.6 million, spread out over several orders throughout the year. A large national retailer logged the singlebiggest order of $800,000 in hardware and output management. • GFC prepared for its upcoming cybersecurity campaign by participating in the Continuum Shark Tank competition. This includes new advertisements and videos highlighting the risks and rewards of advanced security for networked printers, computers and other devices. The pitch includes new videos and superherothemed content, which will drive new sales for its managed services. • Corporate caring. Donations from the GFC Foundation have exceeded $1.9

We Saw It In ENX Magazine


CANON CONGRATULATES ITS ELITE DEALER 2018 AWARD WINNERS This award honors a select group of dealers. Each has demonstrated exceptional leadership and a sincere commitment to providing its customers with premium-quality solutions, impeccable service, and an exceptional support team. Canon is proud to partner with these fine dealers as they continue to dedicate themselves to offering superb, customized solutions to the world’s ever-changing business challenges. • Advance Business Systems • Advanced Business Equipment • All Copy Products • Applied Imaging • CBE Office Solutions • Copiers Northwest, Inc. • Copiers Plus Inc. • Corporate Business Systems • Datamax Inc. • DEX Imaging, Inc. • EO Johnson Business Technology • Fisher’s Technology • FlexPrint, LLC • Flo-Tech • Fraser Advanced Information Systems • Genesis Technologies Inc. • Gordon Flesch Company • Hendrix Business Systems, Inc. • KDI Office Technology • KÔTA, A Mohegan LDI Enterprise • Lake Business Products, Inc. • Laser Options • LDI Color ToolBox • Loffler Companies • Marco Technologies, LLC • MCPc Imaging & Printing • Modern Office Methods • New England Copy Specialists • Novatech, Inc. • Offix LC • Proven IT • RJ Young • Standard Office Systems • Topp Business Solutions • Usherwood Office Technology • Vision Office Systems, Inc.


Elite Dealers $100 Million to $300 Million

2018

million since its inception. Its ELITE DEALERS employees are active in the Meals on Wheels program, and also organize and operate blood banks, food and book drives for schools and their The dealer made strides in the communities. cybersecurity market, including backup and disaster recovery solutions. Why We Consider Impact Networking Elite: • Summit success. Impact Impact Networking, hosted its inaugural IT & LLC Business Security Summit, Lake Forest, IL Optimize2018, welcoming www.impactmybiz.com 75 Chicagoland executives to Impact Field in Rosemont, Year Founded: 1999 IL, for a full-day conference President/Owner: Frank with presentations by Cucco (CEO), Dan Meyer subject matter experts, (president) along with breakout Number of Employees: 535 sessions and networking. Primary Vendors: Konica The speakers detailed Minolta, KYOCERA, Ricoh security-related pain points, Primary Solutions Offerings: and armed their clients DocuWare, Kofax, VMware, with optimal tools to help PaperCut, Datto, ayfie, combat threats to network Microsoft, StorageCraft, security and document Nerdio, Cisco, Google integrity throughout each Primary Leasing Partners: organization’s critical CIT, TIAA Bank, DLL operations. Approximate Yearly • Social media growth. Revenue: $120 million Impact made a significant Fastest-Growing Business investment in its digital Segments: Managed IT endeavors, particularly social (248%), anticipated revenues media. The dealer hired a of $72 million for 2019 in this social media coordinator to sector alone promote Impact’s content Biggest Accomplishment of across all of its channels, the Past Year: In 2018, Impact leading to a 35 percent Networking significantly increase in total impressions expanded its offerings in the and a 40 percent increase in managed IT space and now has total engagements. multiple new vendor partners. G

2018

I

N

Th

WIRELESS MAKES THE PERFECT CONNECTION.

A eW ee k In I M

G

NETWORK SCANNERS ALLOW THE FREEDOM TO WORK WITH INFORMATION THE WAY YOU WANT. Learn more, visit info.panasonic.com/network-scanners

22

www.enxmag.com | December 2018

From left, Patrick Layton, vice president of managed IT; Frank Cucco, CEO; and Frank DeGeorge, CTO, celebrate the success of the inaugural Impact Optimize2018 IT & Business Security Summit, hosted at Impact Field in Rosemont, IL, this past June We Saw It In ENX Magazine


Growth. Innovation. Excellence. These are just a few of the qualities that can make an independent dealer stand apart from the rest.

U.S. Bank Equipment Finance is proud to congratulate the 2018 Elite Dealers.

usbank.com/oevs Member FDIC. Š2018 U.S. Bank. (11/18)


Elite Dealers $100 Million to $300 Million

Loffler Companies, Inc. Bloomington, MN www.loffler.com

Year Founded: 1986 President/Owner: Jim Loffler Number of Employees: 500 Primary Vendors: Canon, Konica Minolta, Xerox, Océ, HP, Lexmark Primary Solutions Offerings: ABBYY, Square 9, Canon, PaperCut, Dell, Datto, Webroot, SonicWALL, HPE, Cisco Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $108 million Fastest-Growing Business Segments: Managed print services, managed IT, document workflow solutions, on-site services Biggest Accomplishment of the Past Year: Termed a mega-dealer, Loffler achieved the distinction of being the largest privately owned business technology and managed services dealer in the upper Midwest. Why We Consider Loffler Companies Elite: • Comprehensive solutions. Loffler Companies has become a one-stop solution for making client businesses or organization work processes more efficient, offering printers and copiers, managed print and IT services, IT, onsite managed services, telephony and workflow solutions. • Brand awareness. Loffler promotes its brand through a number of outlets, 24

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• Periodical excellence. At an all-company meeting this past January, the corporate marketing team presented a yearin-review magazine. This 50-plus page publication included interviews with the company’s leadership team, company updates and future plans in an effort to create transparency and speak to the success and work of every department. • Smooth sailing. Impact’s biggest win saw the dealer forge a nearly $2-million deal with the Navy Pier, becoming its Wi-Fi sponsor while providing managed print and IT services, along with strategic solutions.

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Loffler’s team of nationally recognized service technicians are prepared to hit the road at Loffler Companies’ headquarters in Bloomington, MN

including radio ads, signage and its service fleet. Sports fans in the Twin Cities are treated to dealer visibility at stadiums and arenas for the Timberwolves, Vikings and Wild. • Online presence. The dealer has implemented inbound marketing functionality to its website to create a stronger web presence and develop more sales-ready leads. Inbound marketing campaigns with fresh and relevant content is a key part of its growth strategy, and Loffler continues to improve the user experience of its relaunched website by making ongoing aesthetic improvements. • Charitable efforts. Between time and financial donations, Loffler Companies supports organizations including the American Cancer Society, Vikings Children’s Fund, Ronald McDonald House, Susan G. Komen, Feed My Starving Children, Catholic Charities, and Memorial Blood Centers, among others.

RJ Young

Nashville, TN www.rjyoung.com Year Founded: 1955 President/Owner: Chip Crunk Number of Employees: 604 Primary Vendors: Ricoh, Canon, HP, Lexmark, Mimaki, Samsung Primary Solutions Offerings: Square 9, PaperCut, Nuance, Canon, NSI, PSIGEN, AccuRoute, RightFax Primary Leasing Partners: In-house leasing Approximate Yearly Revenue: $127 million

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Fastest-Growing Business Segments: Wide-format equipment (35%), digital production services (68%), color supplies (239%) Biggest Accomplishment of the Past Year: RJ Young has expanded into 10 markets throughout the Southeastern region. Why We Consider RJ Young Elite: • Purpose-driven. The dealer’s brand positioning starts with why it exists and expanding to describe what it offers. A team of specialists designs custom solutions to maximize productivity and efficiency for the business. It uses a portfolio of integrated solutions, including equipment, software, network support services and outsourced printing services. • Highly-decorated dealer. RJ Young boasts a long lists of awards from the past year alone, including Lexmark’s Premier Circle Award, the Canon Advanced Partner Program, Ricoh’s SMB Dealer of the Year and the NEXT Award recipient. • Thriving employee environment. RJ Young’s own mission statement puts part of its focus on employees, describing an environment where people can achieve their own personal and professional goals. The company follows up on this by giving employees the development tools and opportunity to give back to their community. • Supporting causes. The corporate “Hands and Hearts” committee mobilizes employee giving, including support of the Salvation Army Angel Tree, The Make-A-Wish Foundation and Habitat for Humanity. Each year, employees host a 5K “Pumpkin Run” for the American Heart Association.

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Congratulations to Our 2018 Elite Dealer Award Winners! Your selection places you among the industry’s best, and underscores your outstanding dedication and leadership in the communities you serve. We are proud to have you represent the Sharp brand in your local markets. ABM Co Inc. Fort Wayne, IN

Des Plaines Office Equipment Carol Stream, IL

Kramer & Leonard Chesterton, IN

Southwest Copy Systems, Inc. Albuquerque, NM

Access Systems Waukee, IA

Doing Better Business, Inc. Altoona, PA

LDI Color Toolbox Jericho, NY

Southwest Office Systems, Inc. Fort Worth, TX

Advanced Imaging Solutions Minnetonka, MN

Donnellon McCarthy Enterprises Cincinnati, OH

Les Olson Company Salt Lake City, UT

Standard Office Systems Duluth, GA

Marco Technologies, LLC St. Cloud, MN

Stone’s Office Equipment Richmond, VA

Millennium Business Systems Cincinnati, OH

The Wilson Group Pittsburgh, PA

National Business Technologies, LLC Albany, NY

U.S. Business Systems, Inc. Elkhart, IN

All Copy Products Denver, CO

Eakes Office Solutions Grand Island, NE

Allied Business Solutions Boise, ID Axion Business Technologies Cranston, RI CBE Office Solutions Irvine, CA Centric Business Systems, Inc. Owings Mills, MD Coordinated Business Systems Burnsville, MN Copier Headquarters, Inc. Woodland Hills, CA

FlexPrint, Inc. Mesa, AZ Fraser Advanced Information Systems West Reading, PA Function4 Beaumont, TX Gordon Flesch Company Madison, WI Image 2000 Valencia, CA Imagine Technology Group Chandler, AZ

Copiers Northwest, Inc. Seattle, WA Definitive Technology Solutions, Inc. Bloomington, MN

Kraft Business Systems Grand Rapids, MI

NBM Burlington, MA Offix LC Gainesville, VA Ohio Business Machines, LLC Cleveland, OH Rhyme Portage, WI

UTEC Ann Arbor, MI Virginia Business Systems, Inc. Richmond, VA Vision Office Systems, Inc. Charlotte, NC Yuma Office Equipment Yuma, AZ

Smile Business Products Sacramento, CA

To learn more about Sharp’s award-winning products and exceptional dealer network, visit us at SIICA.SharpUSA.com © Copyright 2018 Sharp Electronics Corporation. All rights reserved.


Elite Dealers: $50 Million to $100 Million Access Systems

Waukee, IA www.accesssystems.com Year Founded: 1986 President/Owner: Shane Sloan Number of Employees: 225 Primary Vendors: Sharp, Ricoh, Toshiba, Lexmark, HP, Dell, Lenovo, Avaya, Datto Primary Solutions Offerings: Square 9, PaperCut, Microsoft, VMware, UniFi, Datto, SonicWALL, Ubiquiti Networks Primary Leasing Partners: GreatAmerica, DLL, Wells Fargo, US Bank Approximate Yearly Revenue: $50 to $55 million Fastest-Growing Business Segments: IT solutions and services, telecommunications, document management and print solutions Biggest Accomplishment of the Past Year: Access Systems continues to grow organically in tandem with its largest acquisition in company history, Midwest Business Products. The firm was added this past February and it has added staff while expanding offerings and improving its internal network infrastructure. Why We Consider Access Systems Elite: • Growing the scope. The dealer has consistently produced substantial net new growth each year. During 2018,

that growth accelerated in many of its key geographical markets, including the greater Omaha area. • Top honors. Among Access Systems’ many recent awards, it was named a 2018 Channel Futures MSP 501 winner, a 2017-2018 CRN Solution Provider, 2017 CRN Triple Crown, 2017 CRN Fast Growth 150, 2017 Sharp Hyakuman Kai Elite Dealer, 2017 MSP Mentor 501, 2016-2017 Sharp Platinum Level Service Provider and 2017 Ricoh RFG Circle of Excellence Certified Dealership. • Key differentiator. The dealer’s managed IT services business, including its network operations center (NOC), supports the entire IT and print divisions. Built in 2014, this state-ofthe-art facility, with stadium seating and three large projection screens, provides a collaborative, visual environment to provide exceptional service. Originally home to 12 technicians, two expansions (including one late this year) will boost the total to 36 technicians. • This past February, Access Systems successfully completed its Systems and Organization Controls (SOC) 2 examination. The rigorous, independent assessment validated that its managed IT services comply with the best practices for data security. Customers with their own compliance requirements, such as HIPAA and PCI DSS, may use the SOC 2 report as part of their own compliance strategy.

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ACP (formerly All Copy Products) Denver, CO www.allcopyproducts.com www.verticomm.com

Year Founded: 1975 President/Owner: Brad Knepper Number of Employees: 400 Primary Vendors: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Lexmark, Océ, KIP, KYOCERA, Promethean Primary Solutions Offerings: PaperCut, FM Audit, Canon, Drivve, Prism, Fujitsu, StratoQ, Process Matters, Objectif Lune, Intellinetics, Square 9, Laserfiche, Nuance Primary Leasing Partners: GreatAmerica, DLL, US Bank Approximate Yearly Revenue: $74 million Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: In addition to its new $34 million corporate headquarters, set to open in the summer of 2019, the dealer has rebranded from All Copy Products to ACP. It has a new logo and updated brand based on extensive market research, and believes its new tagline, “Complete Office Technology Solutions,” effectively conveys its evolution into a full-fledged technology company. Why We Consider ACP Elite: • Paid ads. Seeking to dominate the Google Paid Ads space, ACP has more than 30 active campaigns to provide a custom-tailored experience based on search terms. Additionally, ACP has built out campaigns down to the ZIP code for the areas it supports, giving its sales reps search analytics that translate into better times to make cold calls or allow them to see

We Saw It In ENX Magazine


Elite Dealers $50 Million to $100 Million

Applied Imaging

Grand Rapids, MI www.appliedimaging.com Year Founded: 1987 President/Owner: John Lowery Number of Employees: 390 Primary Vendors: Ricoh, Canon, Océ, KYOCERA Primary Solutions Offerings: Hyland, Microsoft, Square 9 Primary Leasing Partners: GreatAmerica, US Bank, Wells Fargo, Canon Financial Approximate Yearly Revenue: $92 million Fastest-Growing Business Segments: Its IT division, branded as NetSmartai, which has witnessed significant growth in certain geographic markets Biggest Accomplishment of the Past Year: Applied Imaging acquired longtime industry rival Hasselbring28

Over the years, Applied Imaging has been a key supporter of ArtPrize, an annual 19-day event in downtown Grand Rapids that has become the most attended public art event in the world. Applied Imaging has always worked behind the scenes for the non-profit, but this year they also produced a social media video that was cut into a 30-second TV commercial and used as a billboard ad to promote ArtPrize

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Clark during 2018 and integrated most of its employees into the dealer’s unique culture. The deal has enabled Applied Imaging to significantly increase government-related business, as Hasselbring-Clark is headquartered in the Michigan capital of Lansing. Why We Consider Applied Imaging Elite: • Expanding health care. Applied Imaging has leveraged its local relationship with Stryker Corp., a Fortune 500 medical technologies firm, to reap more product placements on a national scale. • Marketing prowess. During the past 14 years, customer testimonials became the primary creative execution for the dealer’s aggressive morning drive radio schedule. After adding Lansing and the Flint/Saginaw markets to the advertising schedule, Applied Imaging commercials can now be heard on 25 of the top-rated stations throughout Michigan and northern Ohio three weeks per month, twelve months a year. • Cultural success. Boasting a culture it feels is the envy of the officetechnology community, Applied Imaging has established Applied Chemistry, which follows 12 Elements of Success. These elements are BTU (Build Team Unity), HTN (Hit the Number), Fun, Community, Creativity, Knowledge, Dream, Family, Humility, Integrity, SBS (Success by Selection) and Service. As a result, Applied

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when specific search terms are being searched for by day and time. • Telemarketing growth. ACP’s telemarketing team calls on assigned accounts by reps eight hours a day, five days a week. Through training and building the team, it has the ability to log thousands of calls per month and set more appointments for reps on accounts they were having difficulty penetrating. On average, ACP is realizing 5,000 more calls per month and 60-plus appointments scheduled for sales reps. • Service strides. ACP is a PROS Elite 100 dealer that has continuously grown its Net Promoter Score rating and boasts above-average response times. It offers a unique technician bonus program to incentive its customers. • Community care. Each year ACP hosts a charity golf tournament that has raised more than $50,000 the past two years for Denver non-profit Warren Village. The dealer sponsors or supports various non-profit client events and encourages employees to volunteer during work hours, for which they are paid.

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Imaging is consistently voted one of the best places to work in both West Michigan and greater Detroit. • Giving back. Community is one of the 12 Elements of Success espoused by Applied Imaging. Many of its employees and the entire management team sit on non-profit boards. Employees make a $5 donation each week for the opportunity to wear jeans on Wednesdays, and that money is donated to a monthly chosen charity. Employees can also volunteer 10 paid work hours each year to serve organizations of their choice. In addition, one of Applied Imaging’s drivers delivers lunches once a month to local schools for children who cannot afford them.

Blue Technologies Cleveland, OH www.btohio.com

Year Founded: 1995 President/Owner: Paul Hanna Number of Employees: 191 Primary Vendors: Konica Minolta, Lexmark, KIP Primary Solutions Offerings: Hyland, Nuance, Bluebeam, Intellinetics, BlueProtect, BT Scan, BT Capture, DocsCorp, Nuance, FileBound, Kofax, Hyland Software, iManage, Objectif Lune, Print Audit, Konica Minolta, Prism, ScanPath, Software Shelf International Primary Leasing Partners: DLL, US Bank, GE, CIT Approximate Yearly Revenue: $52 million Fastest-Growing Business Segments: Professional services (30%), managed IT (213%), Blue Technologies Smart Solutions Biggest Accomplishment of the Past Year: The dealer committed to

We Saw It In ENX Magazine


HERE’S TO THE

© 2018 KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All rights reserved.

INNOVATORS

People with great ideas. People who move the world forward. People like you. The digital revolution has no doubt transformed the way you live. The way you work too.

At Konica Minolta, we know a thing or two about change. We’ve been building technology that helps people do their jobs better for almost 150 years. The future is closer than you think. Are you ready for it?

Technology allows you to do things better. To be more nimble and responsive. To turn ideas into realities quicker than ever before.

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CONGRATULATIONS TO THE 2018 ENX ELITE DEALERS!


Elite Dealers $50 Million to $100 Million stone, formerly known as Berea Children’s Home and Family Service, since 1996. Throughout this partnership, Blue Technologies has become the lead sponsor of the yearly Golf Club and Classic, which raises money to support community-based programs that serve more than 30,000 local children and families in need. To date, more than $2.7 million has been raised.

Blue Technologies’ headquarters in Cleveland

a new ERP and CRM with a fourmonth ramping period without outside assistance. Why We Consider Blue Technologies Elite: • Business wins. Blue Technologies enjoyed a number of significant hardware placements and service contracts throughout the year, including a 40-unit hardware deal at a school district for nearly a quarter-million dollars. It placed 94 machines for a health care provider in a $270,000 deal, and 11 machines with MPS for a K-12 client that brought in more than $200,000. It also sold a managed services pact to a marketing agency for $310,000 over three years, as well as an ECM solution with a nonprofit for $300,000. • Digital strategy. In 2018 alone, Blue Technologies invested in upgrading its CRM, implementing a new ERP, building a new website and implementing HubSpot—programs that will all integrate with one another. By updating to the most-current version of CRM software, the program will aid in automating the sales process. The upgrade will also work with HubSpot to gain leads for its sales team, routing them to the appropriate sales team member. • Switching to a new ERP system will allow business operations to flow more smoothly for every department, with features that affect sales and contracts, accounting, purchasing, inventory and service. Reporting and customer self-service are two advantages to help reduce costs and assist with making educated decisions. This new system will allow the customer to order supplies, request service, pay a bill, and enter meter reads. • Swings for success. Blue Technologies has been involved with OhioGuide30

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Centric’s showroom at its corporate headquarters in Owings Mills, MD

Centric Business Systems Owings Mills, MD www.centricbiz.com

Year Founded: 1990 President/Owner: Rick Bastinelli Number of Employees: 245 Primary Vendors: Sharp, Ricoh, KYOCERA, HP Primary Solutions Offerings: M-Files, Square 9, PaperCut Primary Leasing Partners: DLL, US Bank Approximate Yearly Revenue: $55 million Fastest-Growing Business Segments: Expanded geographic territories in Pennsylvania, Delaware and Virginia Biggest Accomplishment of the Past Year: Centric acquired Webster Integrated Technologies (WIT) of Ashland, VA. The acquisition enabled the dealer to expand its geographic footprint into the Richmond marketplace, along with 15 additional counties in Virginia. Why We Consider Centric Business Systems Elite: • Marketing strategy. Centric has bolstered its digital and socialmedia marketing efforts, deploying campaigns through Twitter, LinkedIn and Facebook to communicate and inform clients regarding new solutions, dealer-sponsored events and industry news. It also provides employees with the opportunity to share information with their networks, expanding the dealer’s reach. • Technical support. The dealer launched a service program called Centric

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Connect, which provides technical support on network-connectivity issues related to a client’s multifunctional copier. This coverage enables Centric to resolve issues that occur postinstallation and are outside the scope of its regular equipment maintenance agreement. This elective, add-on program provides added value to organizations who lack IT support or whose IT support may not have the capacity to manage their devices. • Workflow optimization. Centric was able to help one of the largest unions in North America implement two print shop environments in separate locations, creating a high-volume production environment that aides their marketing and communications teams’ member support efforts. • Publication recognitions. In 2018, Centric was named one of the Top 50 fastest-growing private companies in Greater Baltimore by the Baltimore Business Review. The CIO Review honored the dealer as one of the 20 Most Promising Managed Print Solutions Providers, while the Silicon Review dubbed it one of the 50 Smartest Companies of the Year.

Copiers Northwest, Inc. Seattle, WA www.copiersnw.com

Year Founded: 1986 President/Owner: Mark Petrie (CEO), Gregg Petrie (president)

We Saw It In ENX Magazine


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RINGDALE


Elite Dealers $50 Million to $100 Million

Copiers Northwest facility, with the famed Seattle Space Needle 32

of enticements for employees, including Yoga Thursdays, bus pass reimbursement and free parking in downtown Seattle. Service and admin employees are also eligible to qualify for the annual President’s Club trips.

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Number of Employees: 235 Primary Vendors: Canon, Sharp, HP, Konica Minolta, Lexmark Primary Solutions Offerings: Canon, PaperCut, PSIGEN, Nuance, Box, Laserfiche Primary Leasing Partners: Wells Fargo, Canon Financial, DLL Approximate Yearly Revenue: $50 million Fastest-Growing Business Segments: Production equipment Biggest Accomplishment of the Past Year: Copiers Northwest constructed a new office/warehouse facility in Kennewick, WA, which houses its TriCities branch office, and has additional room for growth. Why We Consider Copiers Northwest Elite: • Uptime guarantee. Copiers Northwest offers a “never down” guarantee. In the event there is unexpected downtime on any of the equipment it provides, Copiers Northwest invites clients to visit any of its offices to make all of the prints/copies they need until the issue is resolved. • Available capacity. The dealer’s inhouse production center can churn out posters, signage and overflow of large jobs locally in its state-of-theart production facility, which boasts more than $1 million in equipment and software. • Manufacturer recognitions. Copiers Northwest has garnered Canon Advance Partner Elite Status from 2016-2018, and in 2017 Sharp presented the dealer with the Hyakuman Kai Outstanding Sales Achievement award. • Employee perks. In addition to an outstanding 401K match program, Copiers Northwest offers a number

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EO Johnson Business Technologies Wausau, WI www.eojohnson.com www.locknetmanagedit.com

Year Founded: 1957 President/Owner: Mary Jo Johnson (owner/CEO), Dave Greene (president/ COO) Number of Employees: 295 Primary Vendors: Canon, Océ, Ricoh, Samsung, Toshiba, RISO, Fortinet, HP, Nimble, Dell, Destroy It, Duplo, PSI, Standard, Zebra Primary Solutions Offerings: EFI, FabSoft, VMware, MBM, MSI, Nuance, Objectif Lune, PaperCut, PrintFleet, PSIGEN, RF IDeas, Square 9, StorageCraft, ESET, Kaseya, Microsoft, VMware, Autotask, Zix, Barracuda, Cybershark, Qualys, Tenable, KnowBe4, Symantec Primary Leasing Partners: In-house leasing through GreatAmerica Approximate Yearly Revenue: $60 to $65 million Fastest-Growing Business Segments: Production print (25%) Biggest Accomplishment of the Past Year: The dealer made two key acquisitions, adding Office Enterprises, which was integrated into its imaging business, and Cornerstone Technology, which was absorbed into EO Johnson’s Locknet IT business. Why We Consider EO Johnson Business Technologies Elite: • Mark of consistency. EO Johnson has enjoyed a growth rate of 5 percent annually for the past three years. The addition of Office Enterprises and Cornerstone Technology have provided opportunities in northwest Wisconsin,

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Dave Greene (left), president and COO, and Mary Jo Johnson, CEO and owner

increasing the company’s footprint and market share. Additionally, an expansion of security product offerings and vendor relationships in both the imaging and IT businesses are projected to drive additional growth in 2019 and beyond. • Major takedowns. There were a number of big wins across all business units, including a five-year contract renewal with a large medical facility in northern Wisconsin, a five-year pact with a major university and a $1 million deal that includes 1,000 units. The dealer boasts a stellar renewal rate in highly competitive markets. • Industry accolades. Owner and CEO Mary Johnson was acknowledged for her industry impact with a pair of awards in 2018. She was named by The Cannata Report as a Women of Business Technology Leader, while the YWCA presented her with a Women of Vision award for her impactful and inspiring contributions to women and minorities. • Growing benefits. During the past year, EO Johnson made several enhancements to its benefits package for employees, including an increase in paid paternity leave time, an increase in the 401K retirement contribution match, and the addition of highperforming, non-sales employees to the annual sales incentive trip.

We Saw It In ENX Magazine


Elite Dealers $50 Million to $100 Million

FlexPrint LLC — A Flex Technology Group Company Phoenix, AZ www.flexprintinc.com www.flextg.com

Year Founded: 2005 President/Owner: Frank Gaspari Number of Employees: 380 Primary Vendors: Ricoh, Sharp, HP, Lexmark, Xerox Primary Solutions Offerings: NSI, Nuance, Omtool, EasyLink, FM Audit, ROI Print Manager, PaperCut, PrintManager, PrinterLogic, Nuance, nQueue, FollowMe Printing, KwikTag, DocRecord, Objectif Lune Primary Leasing Partners: GE, GreatAmerica, US Bank, Wells Fargo Approximate Yearly Revenue: $65 million Fastest-Growing Business Segments: Fortune 1000 companies Biggest Accomplishment of the Past Year: FlexPrint has been able to grow its share of large national accounts, including retailers, AM LAW 100 firms, Fortune 1000 companies and health care networks. Why We Consider FlexPrint Elite: • Socially adept. FlexPrint continues to widen its scope in pinpointing

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prospects by using social-media channels with direct account-based marketing targeting. One campaign, the Flick Football Challenge, enabled National Retail Federation 2018 show attendees to compete for a chance to attend the Super Bowl. • Business model. FlexPrint’s model for providing national MPS solutions enables it to provide visibility to document technology at an enterprise level. Consistency is the key, achieved through services, processes and reporting/business reviews that provide stability and visibility its customers seek. • Industry accolades. FlexPrint has garnered a number of awards on the local and national stage. For the ninth year in a row, it was included on the Inc. 500/5000 list. It ranked seventh on the “Best Companies to Sell For” list from Selling Powers, and second on the CRN Fast Growth 150 list. FlexPrint also was cited in the Arizona Corporate Excellence Awards. • Philanthropic endeavors. FlexPrint employees provide their services to a local non-profit group, Sunshine Acres, which includes cleaning, sorting, moving and organizing donations. The employees recently helped repaint their facilities and performed general maintenance. Also, through its FlexCares program, the dealer provides full or matching funds to support employee endeavors with local and national non-profit groups.

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Flo-Tech — A Flex Technology Group Company Middletown, CT www.flotech.net flextg.com

Year Founded: 1992 President/Owner: John Byxbee Number of Employees: 150 Primary Vendors: HP, Canon, Xerox, Lexmark, Dell Primary Solutions Offerings: DocuWare, Nuance, HP Primary Leasing Partners: US Bank, Wells Fargo, GreatAmerica, GE Approximate Yearly Revenue: $50+ million Fastest-Growing Business Segments: Large enterprise clients Biggest Accomplishment of the Past Year: Flo-Tech, a managed print services specialist, joined the Flex Technology Group at the end of 2017. Why We Consider Flo-Tech Elite: • Vendor agnostic. Flo-Tech works with its clients to understand their business and makes recommendations independent of the manufacturer. The dealer prefers to focus on the client, as opposed to the equipment. More than half of its engagements entail taking over support of the client’s existing equipment. • Cultural excellence. Flo-Tech has cultivated a culture where employees are inspired to go above and beyond the call of duty helping not only the clients, but their fellow coworkers as well. Since joining the Flex Technology Group, employees have enjoyed increased growth opportunities, while the dealer itself maintains a local, family atmosphere. • Major scores. While serving numerous verticals, Flo-Tech has enjoyed much success in the legal space, serving the top 43 firms in the AM Law

We Saw It In ENX Magazine


Elite Dealers $50 Million to $100 Million

Brad Craft

Image Source

San Bernardino, CA imagesourceusa.com Year Founded: 1988 President/Owner: Brad Craft Number of Employees: 190 Primary Vendors: Xerox, MUTOH, HP, C.P. Bourg, KIP Primary Solutions Offerings: Square 9, Umango, Nuance, PaperCut, Y Soft, XMedius Primary Leasing Partners: Xerox Financial Services, US Bank, LEAF Approximate Yearly Revenue: $50 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: In addition to sustained substantial business growth, Image Source improved its warehouse operations and optimized its website. Why We Consider Image Source Elite: • Contractual success. Image Source procured an agreement with a large 36

LDI Color ToolBox New York, NY www.myLDI.com

Year Founded: 1999 President/Owner: Jerry Blaine Number of Employees: 250+ Primary Vendors: Canon, Xerox, Sharp, Toshiba, HP, Samsung, Epson, EFI, RISO Primary Solutions Offerings: Nuance, Canon, PaperCut, nQueue, MaxxVault, EFI, FM Audit, Print Audit Primary Leasing Partners: Canon Finance, TIAA Bank, DLL, LEAF Approximate Yearly Revenue: $70 million

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school district in southern California. The deal included 1,841 A4 units, 150 A3 machines and several large print engines for the printing center. • Quality leadership. The dealer’s senior vice president provides consistent, diligent sales leadership with a focus on personal growth and development. Likewise, Image Source’s service and operations vice president gives the team dedicated focus and quality leadership to motivate technical support personnel. Image Source equips its team with the tools, training and support necessary to provide customers with the highest levels of performance possible. • Charitable endeavors. Given its strong core of clients in the space, Image Source supports its school district customers with various inkind donations in support of their educational objectives. Among the other organizations backed by the dealer are the Special Olympics, Trinity Youth Services, the American Cancer Society and other causes. • Industry kudos. Image Source was named the Entrepreneur of the Year by its parent company, Visual Edge Technology. It was also cited by Xerox Corp. as the Largest Revenue Partner for 2017.

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200. It also counts five of the top 20 accounting firms in the United States among its client base. • Helping hands. Flo-Tech has partnered with a local non-profit organization to provide employment opportunities for people with disabilities. The efforts were successful enough that the partner bestowed the dealer with its Employer of the Year award. Connecticut Hospice and Palliative Care Foundation, Habitat for Humanity, the Arthritis Foundation, Junior Achievement, the Make-A-Wish Foundation, Susan G. Komen, Shriners Hospitals for Children and American Forests are among the charities and organizations supported by Flo-Tech.

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Fastest-Growing Business Segments: MPS, MNS, production print, Pro AV Biggest Accomplishment of the Past Year: LDI has expanded the product portfolio of all its major manufacturers, enabling it to provide clients the best opportunity to match component to task. Why We Consider LDI Color ToolBox Elite: • Product fluent. Working with an independent dealer such as LDI affords customers the opportunity to tap into a wide array of products and services. The dealer is thoroughly vested in supporting every product in its portfolio. • Virtual assistance. The dealer underscored its commitment to evolving technologies by making an investment in augmented reality and artificial intelligence. Integrating the solutions of partner companies such as VNTANA enables LDI to supply its customers with forward-looking, visionary products. • Manufacturer accolades. LDI performs at a sustained, high level of excellence, as evidenced by ongoing recognition from its OEM partners. It has won the Canon Top Dollar Award for more than a decade, along with the Hyakuman Kai honor from Sharp, Toshiba’s ProMasters and Xerox’s Platinum award. • Corporate philanthropy. The dealer continues to support worthwhile causes through direct monetary contributions and in-kind donations of production print. LDI’s team members participate on the boards and committees of numerous community organizations, and have taken up the cause of mentoring and speaking on the subject of enhancing digital literacy.

We Saw It In ENX Magazine


Brother Congratulates Its Authorized Dealers All Copy Products | Denver, CO Allied Business Solutions | Boise, ID Atlantic, Tomorrow’s Office | New York, NY Benchmark Business Solutions, Inc. | Lubbock, TX Copier Headquarters | Woodland Hills, CA Copy-Fax Digital Office Solutions | Virginia Beach, VA DEX Imaging, Inc. | Tampa, FL Eakes Office Solutions | Grand Island, NE FlexPrint | Phoenix, AZ Function4 | Sugar Land, TX Genesis Technologies Inc. | Northbrook, IL Image Matters | Knoxville, TN

Image Systems & Business Solutions | Elk Grove, IL Integrated Office Technology (IOTEC) | Santa Fe Springs, CA Kelley Imaging Systems | Kent, WA LDI Color ToolBox | New York, NY Marco Technologies, LLC | St. Cloud, MN MCPc Imagng & Printing | Sandusky, OH OneDOC Managed Print Services LLC | Oklahoma City, OK Rhyme | Portage, WI Sims Business Systems, Inc. | Tempe, AZ The Wilson Group | Pittsburgh, PA Vision Office Systems, Inc. | Charlotte, NC

TO LEARN MORE ABOUT THE BROTHER AUTHORIZED PARTNER PROGRAM, PLEASE CONTACT BAPP@BROTHER.COM


Elite Dealers $50 Million to $100 Million

Les Olson Company South Salt Lake, UT www.lesolson.com

Year Founded: 1956 President/Owner: Troy Olson/19 Olson family members share ownership Number of Employees: 259 Primary Vendors: Sharp, HP, Fujitsu Primary Solutions Offerings: DocuWare, Drivve, Sophos, PaperCut, GoldFax, Datto Primary Leasing Partners: REVCO (internal leasing), US Bank, Wells Fargo, GE, DLL Approximate Yearly Revenue: $50 million Fastest-Growing Business Segments: Managed IT services, MPS, hardware Biggest Accomplishment of the Past Year: Les Olson Company was named one of the Top 15 Workplaces in Utah by the Salt Lake Tribune. Why We Consider Les Olson Company Elite: • Brand recognition. Although it operates along Utah’s Wasatch Front, Nevada and Wyoming, Les Olson Company’s level of brand recognition is on par with national organizations. Its advertising (which includes a jingle for its radio and television spots), website and marketing campaigns lift the dealer to the ranks of major performers, and the company is a household name in its geographic locations. • Community outreach. Les Olson Company believes its success should

Les Olson Company’s executive team (from left): Chris Weenig, CMO/CSO; Troy Olson, president; Lisa Thaller, board chair and CFO; James Olson, CEO; and Ryan Bingham, branch operations officer 38

Darren Metz

Novatech, Inc. Nashville, TN www.novatech.net

Year Founded: 1998 President/Owner: Darren Metz Number of Employees: 367 Primary Vendors: Konica Minolta, Canon, HP, Markforged, Creaform, Mimaki, MUTOH,KIP Primary Solutions Offerings: M-Files, PaperCut, PSIGEN, ACDI, XMedius, Microsoft, Nuance Primary Leasing Partners: Direct leasing

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walk hand-in-hand with its support of the communities in which it does business. Utah Food Bank, Primary Children’s Hospital and the Special Olympics are just a few of the organizations to which the dealer pledges funds and volunteer hours. Members of the ownership family serve on the boards for local charities and hospitals. • Industry recognition. In addition to being one of the top workplaces in Utah, Les Olson Company has garnered the Hyakuman Kai Elite Dealer designation, along with Sharp’s AAA Platinum Services Provider award for 2018. In past years, the dealer has been named the Sophos New Partner of the Year, a DocuWare Diamond Club Partner and the Utah Food Bank Business of the Year. • Family affair. While the dealer has 17 third-generation Olson family members, it also features 22 non-Olson families with two or more relatives among its ranks, including spouses and children. Its culture of mentoring, trust, innovation, hard work and fun help cultivate the family atmosphere.

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Novatech’s new headquarters in Nashville, TN, with two of the hottest restaurants in Nashville on the bottom floor—8th & Roast and Five Points Pizza

Approximate Yearly Revenue: $83 million Fastest-Growing Business Segments: MPS, document solutions, managed IT Biggest Accomplishment of the Past Year: The company rebranded from NovaCopy to Novatech to better reflect the company’s strategic focus of being a managed print and IT provider. Why We Consider Novatech Elite: • Rebrand and evolution. Novatech aspires to improve the efficiency and dependability of customers’ office and IT operations. In addition to delivering exceptional managed services, the dealer will provide strategic planning and consulting to optimize the client’s technology ecosystem, including office and document solutions. Part of the focus entails building upon its efficient on-site and remote service. • Marketing automation. The recent addition of Salesforce CRM tied to marketing automation (Pardot) has enabled Novatech’s marketing and leads teams to track and react to online requests, email blasts and leads in a more-effective manner. Marketing automation allows each account rep to see the online interactions their customers have on a daily basis so they can ask the right questions and offer solutions. • Top score. One of Novatech’s biggest wins in 2018 came courtesy of a large account in the housing industry that has been in business since 1956, with

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Congratulations to the 2018 ENX Elite Dealer Award Winners! ECi is a proud teammate to more than 95% of ENX Elite Dealers. Thank you for letting us be on your team.

“Great things in business are never done by one person.

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Elite Dealers $50 Million to $100 Million Fastest-Growing Business Segments: MPS (33%), managed IT (29%) Biggest Accomplishment of the Past Year: PERRY proTECH opened a new branch in Polaris (Columbus, OH). Why We Consider PERRY proTECH Elite: • Marketing enhancements. PERRY proTECH has experienced much success using targeted email and direct mail campaigns, and its Forza platform integrates with MailChimp. This allows it to utilize its curated CRM data for campaigns in MailChimp, then immediately schedule follow-up events and record the generated activity for sales reps to better equip themselves in PERRY proTECH the field. Lima, OH • Industry acknowledgements. PERRY www.perryprotech.com proTECH has captured a variety of Year Founded: 1965 awards for different aspects of its President/Owner: Barry Clark (CEO), operations, including Konica Minolta Pat Summers (president) Pro-Tech Service Award, Ricoh Number of Employees: 248 Service Excellence Award, Emerging Primary Vendors: Konica Minolta, Market Ricoh Award, Konica Minolta Ricoh, Lexmark, RISO, KIP, Intec, HP, Top Solution Seller of the Year, Cisco MBM, Cisco, Microsoft, Promethean, Elite Status, Lexmark Premier Circle, BenQ US Bank Elite Award, GreatAmerica Primary Solutions Offerings: Prism, Prestige Dealer Award, multiple United PaperCut, OpenText, Nuance, School Way awards, and Toledo Blade Top Gate Guardian, Microsoft 100 Workplaces. Primary Leasing Partners: US Bank, • Key takedowns. PERRY proTECH GreatAmerica, Wells Fargo reaped a number of significant wins Approximate Yearly Revenue: $75 to in the past year, the largest being a $85 million management print agreement with a large health care provider. The dealer has raised its school system client base to 110, and has rolled out a number of enhanced security solutions to ensure safer facilities for employees, students and visitors. • Voice for employees. An employee-owned firm, PERRY proTECH implemented an ESOP Communication Committee, which gives employees a path to voice their feelings on the corporate culture. The dealer also strives to maintain healthy and happy employees through a companysponsored employee-wellness PERRY proTECH’s executive leadership (from left): Pat program. Summers, Barry Clark, Becky Taylor and Perry Carfagna customers and offices throughout the country. • Social success. Novatech has rolled out a series of videos with a comedic twist that have generated more than 500,000 views, shares and likes within a four-month period. The series has successfully connected the social world within Novatech’s markets and has produced further inquiries into business.

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Prosource

Cincinnati, OH www.totalprosource.com Year Founded: 1985 President/Owner: Brad Cates (president and CEO), Ben Russert (owner) Number of Employees: 210 Primary Vendors: Konica Minolta, Lexmark, Toshiba, HP Primary Solutions Offerings: Hyland, Nuance, PaperCut, Kofax, OpenText, NSI Primary Leasing Partners: US Bank, GE, DLL Approximate Yearly Revenue: $51 million Fastest-Growing Business Segments: MPS (35%), aftermarket supplies (20%), hardware (7%) Biggest Accomplishment of the Past Year: Prosource measures the impact of its customer experience though the Net Promotor Score (NPS). In the past year it has maintained a score above 92 percent. Why We Consider Prosource Elite: • Inbound marketing. The dealership launched a comprehensive strategy to build trust, reputation and authority in the office technology industry, incorporating many forms of pull marketing, including content marketing and blogging, social-media marketing, a bi-monthly e-newsletter, search-engine optimization and searchengine marketing. Since launching this strategy in early 2017, Prosource has realized a 305 percent increase in overall website traffic and was on track to grow site traffic by 21 percent in 2018. • Sporting chance. Prosource continues to leverage the relationships it has with Cincinnati and northern Kentuckybased college and professional sports teams to heighten brand awareness.

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HERE’S TO YOUR NEVER-ENDING DEDICATION.

XEROX CONGRATULATES THE 2018 ELITE DEALERS AWARD WINNERS. We know the power of hard work and the difference it can make in the world. We celebrate you for your great accomplishments, today and always.

xerox.com ©2018 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.


Elite Dealers $50 Million to $100 Million

Prosource team members enjoyed watching their Cincinnati Bengals tangle with the Tampa Bay Buccaneers in October

These organizations include the University of Dayton, Kentucky Speedway, FC Cincinnati and the NFL’s Bengals, giving Prosource advertising visibility in the area’s most highly-attended events. • Industry recognition. Prosource has captured the Pro-Tech Award from Konica Minolta for each of the past four years. It has also garnered PROs Elite 100 certification during the same period, and was cited by imageSource Magazine in 2017 for its Outstanding Managed Services Program. • Community outreach. The dealer has a long history of supporting local organizations, with three causes in particular—St. Joseph Orphanage Christmas program, Casual for the Cause, and Adopt a Class—being deeply rooted within Prosource’s culture. During 2017, team members volunteered more than 1,500 hours of their time to 23 charities and organizations in the community.

Proven IT

Tinley Park, IL www.provenIT.com Year Founded: 2003 President/Owner: John Cosich Number of Employees: 224 Primary Vendors: Xerox, Toshiba, Canon Primary Solutions Offerings: Laserfiche, PaperCut, Canon Primary Leasing Partners: LEAF, US Bank, GE, TIAA Bank, Canon Finance 42

Proven IT’s Tinley Park headquarters and distribution center

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Approximate Yearly Revenue: $60 million Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: Xerox approached Proven IT to carry its suite of devices. Proven IT is now the largest independent dealer in Illinois and is a member of the Xerox Dealer Council. Why We Consider Proven IT Elite: • Hosted events. During the course of the year, Proven IT welcomed many of its largest clients at fun and exciting venues to illustrate the latest in officetechnology solutions and provide networking opportunities. Its annual Open House Technology Showcase provides clients and prospects the chance to tour the dealer’s state-of-theart headquarters in Tinley Park, IL. • Schooling the competition. The University of Chicago, Proven IT’s largest client for more than 10 years, put its business out to bid. The dealer reclaimed the contract and placed more than 600 multi-function devices. • Corporate generosity. One cause that is near and dear to Proven IT’s heart is the Cameron Can Foundation. The foundation initially supported one of the dealer’s family members, a child with chronic hydrocephalus, and has grown to aid several children in the Chicagoland area. Tony Cosich, director of sales at Proven IT, sits on the foundation board for Sertoma Centre, and helped raise more than $100,000 for its event fundraiser in 2018. CEO John Cosich is the senior chairman for St. Colletta of Illinois, and the dealer hosts a bake sale with all proceeds benefitting the organization. • Top honors. Proven IT is a PROs Elite 100 dealer that has been named

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to Crain’s Chicago Business Fast 50 Growing Businesses list for four consecutive years. It was also honored by Inc. as one of the Inc. 5000 fastestgrowing companies for the fourth year in a row. The Chicago Tribune has also named Proven IT to its Top Workplaces list in 2018, for the fourth time.

Systel Business Equipment Fayetteville, NC www.systeloa.com

Year Founded: 1981 President/Owner: Keith Allison Number of Employees: 250 Primary Vendors: Ricoh, Konica Minolta, HP, Panasonic, Lexmark Primary Solutions Offerings: PaperCut, Nuance, Square 9, Prism, Objectif Line, Pharos Primary Leasing Partners: DLL, US Bank, in-house Approximate Yearly Revenue: $60 million Fastest-Growing Business Segments: Software, managed IT Biggest Accomplishment of the Past Year: Systel restructured its leadership roles throughout the company to add a layer of regional management to provide more support to its branches. The move has provided Systel with the opportunity to take a more high-level approach to its company vision and mission. Why We Consider Systel Business Equipment Elite: • Full coverage. Systel initiated a marketing campaign focused on its “Umbrella of Solutions.” The dealer ensures customers know that, “We’ve got you covered” with everything from MPS to data security. From an internal marketing perspective, Systel rolled out an Employee Appreciation campaign that includes daily giveaways and Notes of Appreciation

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Elite Dealers $50 Million to $100 Million Center in Fayetteville, NC, and St. Jude Children’s Research Hospital.

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TGI Office Automation Systel Business Equipment is led by CEO Keith Allison (seated) and his three daughters (from left): Vice President Operations/General Counsel Janene Aul, Sales Support Manager/ IT Special Projects Cara Spencer and Vice President Marketing/Business Development Jacqueline Smith

from colleagues. A Gratitude Day Cookout event completed the week-long celebration of employee appreciation. • New business. Systel has enjoyed success winning several large public county school system contracts in 2018. One of the bigger coups was winning an account near its own headquarters, for which it installed more than 500 machines. Done during the summer, Systel was able to complete the installation in less than five weeks due in large part to the work of its local service departments, corporate inventory departments and technicians. • Top honors. Among the awards won locally or from manufacturers are Grant Thornton’s North Carolina Top 100 and the Ricoh Family Group’s Circle of Excellence Certified Dealership, both in 2018. Systel also garnered Konica Minolta’s Pro-Tech Service Center award in 2017, and an HP Qualified Supplies Partner and Platinum Partner. • Answering the call. During this year’s Hurricane Florence and 2016’s Hurricane Matthew, Systel did its part to assist the community. The dealer provided devices to FEMA to aid with storm recovery operations, and solicited donations to support other organizations involved with hurricane recovery such as the American Red Cross. Its other fundraising endeavors have served the Child Advocacy 44

Brooklyn, NY www.tgioa.com

Year Founded: 1964 President/Owner: Frank Grasso Number of Employees: 450 Primary Vendors: Toshiba, Ricoh, Lexmark, HP, FP Mailing Primary Solutions Offerings: DocuWare, PaperCut, Nuance, Square 9, Drivve, LincWare, EzeScan, Continuum, M-Files, GoldFax, Carbonite, Datto, FabSoft, Gravic, GoFormz, EFI Primary Leasing Partners: DLL, CIT, GE, TIAA Bank, Wells Fargo Approximate Yearly Revenue: $99 million Fastest-Growing Business Segments: Workflow solutions Biggest Accomplishment of the Past Year: TGI has made great strides with its internal re-education and training of its sales and support teams. The dealer and its vendor partners focus on training and certification programs for its staff in order to better serve customers, uncover opportunities and solve business challenges. Why We Consider TGI Office Automation Elite: • Marketing mavens. Hosted events, ranging from educational luncheons to social sports outings, have proven extremely successful for TGI. Attending metro New York football, basketball and hockey games provides a forum for reps to get to know clients and prospects on a more personal level. The company held a TGI Day at the Races at Monmouth Race Park, which included a brief presentation on the future of information management, followed by a picnic while watching horse races. • ECM excellence. TGI has witnessed a substantial increase in ECM sales for

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the government, education and medical segments. These sectors typically have complicated manual processes with heavy loads of paper and electronic files. The dealer attacks this need from a departmental perspective, as about 70 percent of ECM implementations start in either the accounts payable or human resources departments. • Case studies. The dealer has focused much attention on producing case studies that touched on specific verticals and the challenges they face. These studies are tied into how TGI utilized various creative solutions to improve each of the profiled studies. • Community outreach. TGI allocates up to $500,000 a year to donate to various causes, particularly those championed by its client base—it supports golf tournaments, galas and races/walks, with the company’s employees, friends and family providing their time to these efforts. TGI helped raise more than $140,000 for Palm Beach State College’s “Swing for Student Success” golf tournament, which funds STEAM (science, technology, engineering, arts and math) scholarships. The dealer also participates in an annual Marine Toys for Tots Holiday Drive.

TGI is the Official Office Solutions Provider of the Brooklyn Nets, New York Islanders and Barclays Center

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Congratulations Congratulationsto tothe the2018 2018 Lexmark LexmarkAuthorized Authorized Business BusinessSolutions SolutionsElite EliteDealers. Dealers. Lexmark Lexmarkwould wouldlike liketotocongratulate congratulate 13Ĥ 13ĤDealers Dealerswho whohave havebeen beenawarded awardedthe the 2018 2018Elite EliteDealer Dealerby byENX ENXMagazine. Magazine. Thank Thankyou youfor foryour yourrepresentation representationofof the theLexmark Lexmarkbrand brandofof products productsand andsolutions. solutions.

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Elite Dealers: $20 Million to $50 Million

Adams Remco Inc. South Bend, IN www.adamsremco.com

Year Founded: 1945 President/Owner: Don Carlile Number of Employees: 150 Primary Vendors: Toshiba, Savin, Lexmark, HP, RISO, MBM, Martin Yale, GBC, Epson, ViewSonic Primary Solutions Offerings: PaperCut, MVIX, FileBound, Square 9, Toshiba, Savin and Lexmark embedded solutions Primary Leasing Partners: US Bank, GreatAmerica, Capital Advantage, Team Financial Approximate Yearly Revenue: $25 million Fastest-Growing Business Segments: Digital signage and document software solutions Biggest Accomplishment of the Past Year: Adams Remco provided new product offerings such as digital signage and document software to existing and new customers, including Indiana Toll Road and a large RV manufacturer. Why We Consider Adams Remco Elite: • Innovative marketing. Marketing strategies employed by Adams Remco include the 12 Days of Giving and Back to (a New) School campaigns

The board of directors for Adams Remco (from left): Don Carlile, president; Rex Carlile, founder; Dave Riggs, vice president; and Dean Carlile, vice president 46

targeting the non-profit and education markets. The dealer also focused heavily on social media and online advertising. Also, Adams Remco rolled out its digital-signage content creation and management services. • Package value. Adams Remco is a family business with decades of expertise, loyal relationships, and versatile product and software offerings. Due to its large geographic coverage, the dealer is also able to provide more-effective and timely service. • Industry recognition. Adams Remco has won a number of awards from its manufacturer and leasing partners, including the Savin Service Excellence Award and the US Bank Leasing Platinum Award. • Helping others. Using social media, the company holds a 12 Days of Giving campaign that entails contributions to a different person or charitable cause for 12 working days. It also supports nonprofits including the Humane Society, Goodwill and Beacon Children’s Hospital, among others. The Northern Indiana Food Bank is another organization near and dear to Adams Remco.

Advance Business Systems Cockeysville, MD www.advancestuff.com

Year Founded: 1964 President/Owner: Jeff Elkin Number of Employees: 170 Primary Vendors: Ricoh, Savin, Canon, KIP, KYOCERA, Samsung, Panasonic Primary Solutions Offerings: Treeno, DocuWare, Nuance, LincWare, MBM, PaperCut, Dell, EFI, Objectif Lune Primary Leasing Partners: Advance Business Systems & Supply Company (ABSSCO) Approximate Yearly Revenue: $42 million

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Advance Business Systems is so serious about production that it dedicated an entire stateof-the-art production center exclusively for showcasing the latest innovations in digital print that also serves as a backup solution should their customers ever need it

Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: Advance Business Systems eclipsed the 1,000 mark for users of its managed IT platform. The dealer has honed its skills with project and change management, and developed tools and processes to effectively manage complex customer environments. Why We Consider Advance Business Systems Elite: • Marketing effectiveness. In an effort to increase awareness of its offerings among customers and prospects, Advance Business Systems beefed up its marketing strategies. Several initiatives include a relaunched website, a new television campaign, enhanced digital and search engine marketing, thought-leadership events and direct campaigns that raise awareness of the dealer’s offerings. • Mission accomplished. It took only six months for Advance Business Systems to exceed its goals for the year. The success is attributed, in part, to the enhanced training its sales and service teams received to become experts in the technology and the implementation of an IT Command Center. They also take part in customer and prospect workshops to showcase best practices and the latest technology in the IT space. • Top honors. The dealer was named among the Best Places to Work list by the Baltimore Business Journal, and was a finalist for the Top Workplaces Award by the Baltimore Sun. Advance Business Systems also garnered the

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Elite Dealers $20 Million to $50 Million Fastest-Growing Business Segments: Production print, cloud, IT services, workflow Biggest Accomplishment of the Past Year: Advanced Imaging Solutions continues to have year-over-year revenue growth in all aspects of the company, with software sales increasing by 129 percent in 2017. Why We Consider Advanced Imaging Solutions Elite: • Website refresh. The company launched a new, more simplified site that speaks to its market strategy of technology. The site was streamlined to make communication with existing and potential partners easier. • Contract coup. Advanced Imaging Solutions was chosen out of multiple vendors in the Twin Cities to partner with a county that covers 354 square miles in Minnesota. The dealer provided a comprehensive hardware Advanced Imaging Solutions and software solution that included Minnetonka, MN 41 printers and 60 MFPs. Advanced www.ais-mn.com Imaging Solutions implemented Year Founded: 1997 a software solution that will help President/Owner: Michael Keating control costs associated with output (president), Tim Keating (vice president) and provided a secure print solution Number of Employees: 60+ throughout the county. The job was Primary Vendors: Konica Minolta, completed within a strict two-week Sharp, Lexmark, HP, Epson deadline, with days to spare. Primary Solutions Offerings: RSA, • Socially speaking. Advanced Imaging PaperCut, Nuance, Prism, Square 9, Solutions made a concentrated effort Umango, Infodynamics, EFI, Creo, to bolster its social-media presence GoldFax during 2018. It now uses Instagram, Primary Leasing Partners: US Bank, Facebook and Twitter to reach a broad Wells Fargo audience with messaging that speaks Approximate Yearly Revenue: to honors, awards and its community $20+ million service efforts. • Hitting the airwaves. Radio marketing is another recent initiative the dealer has undertaken. The company sees a correlation between its local sports station and how Advanced Imaging Solutions does business. Its ad spots target a specific The AIS team (from left): Matt Keating, senior account executive; group of listeners, Mike Keating, president; Tim Keating, vice president; Stephanie and the response has Keating Phillips, director of solutions; and Ryan Keating, vice been tremendous. president of sales 2018 Ricoh RFG Circle of Excellence Award. • Caring and giving. The company supports a number of organizations throughout the year, among them the ARC of Baltimore, The Children’s Guild, Maryland School for the Blind and the Upper Chesapeake Health Foundation. It also has an exclusive partnership with Maryland Nonprofits and works closely with its leadership team to provide benefits to members, including reduced rates on equipment rentals and printing services, along with flexible leasing options.

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Richard Van Dyke

Advanced Office

Santa Ana, CA www.goadvanced.com Year Founded: 1977 President/Owner: Richard Van Dyke Number of Employees: 95 Primary Vendors: Ricoh, KYOCERA, Lexmark, KIP, Panasonic Primary Solutions Offerings: Nuance, PaperCut, Square 9 Primary Leasing Partners: US Bank, GreatAmerica, TIAA Bank, Wells Fargo Approximate Yearly Revenue: $20 to $25 million Fastest-Growing Business Segments: Service revenue (40%) Biggest Accomplishment of the Past Year: Following the passing of one of the dealer’s three partners in 2017, there was a restructuring of ownership that saw Richard Van Dyke become the sole owner. A leadership team was formed as the company refocused its efforts, and strategic partnerships were forged with industry experts and mentors. New goals were set to grow the business, enhance its offerings to clients and provide more opportunities for employees. Why We Consider Advanced Office Elite: • Solutions-focused website. Advanced Office launched a new site designed and built by Convergo, with an emphasis on ease of use, attracting new business and supporting its sales staff. The site enables customers to manage their current devices through its customer portal, as well as research new equipment and software.

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Access Systems • Advance Business Systems • Advanced Business Equipment • All Copy Products • Bay Copy • Choice Office Equipment • Coordinated Business Systems • Copier Fax Business Technologies, Inc. • Copiers Plus • Eakes Office Solutions • Edwards Business Systems, Inc. and Virginia Business Systems, Inc. • Electronic Office Systems • Fraser Advanced Information Systems • Image Matters • Impact Networking, LLC • Kelley Imaging Systems • KOMAX Business Systems • Loffler Companies • Meritech Inc • OneDOC Managed Print Services LLC • Pearson-Kelly Technology • PERRY proTECH • Premium Digital Office Solutions • Prosource • RJ Young • Smile Business Products • Southwest Copy Systems Inc • Standard Office Systems • The Swenson Group • UTEC • Vision Office Systems, Inc Congratulations to the following Muratec dealers for achieving 2018 Elite Dealer status: Access Systems – Waukee, IA Advance Business Systems – Cockeysville, MD Advanced Business Equipment – Asheville, NC All Copy Products – Denver, CO Bay Copy – Rockland, MA Choice Office Equipment – Willowbrook, IL Coordinated Business Systems – Burnsville, MN Copier Fax Business Technologies, Inc. – Buffalo, NY Copiers Plus – Fayetteville, NC Eakes Office Solutions – Grand Island, NE Edwards Business Systems, Inc. and Virginia Business Systems, Inc. – Bethlehem, PA Electronic Office Systems – Fairfield, NJ Fraser Advanced Information Systems – West Reading, PA Image Matters – Knoxville,TN Impact Networking, LLC – Lake Forest, IL

Kelley Imaging Systems – Kent,WA KOMAX Business Systems – South Charleston,WV Loffler Companies – Bloomington, MN Meritech Inc – Cleveland, OH OneDOC Managed Print Services LLC – Oklahoma City, OK Pearson-Kelly Technology – Springfield, MO PERRY proTECH – Lima, OH Premium Digital Office Solutions – Parsippany, NJ Prosource – Cincinnati, OH RJ Young – Nashville,TN Smile Business Products – Sacramento, CA Southwest Copy Systems Inc. – Albuquerque, NM Standard Office Systems – Duluth, GA The Swenson Group – Livermore, CA UTEC – Ann Arbor, MI Vision Office Systems, Inc. – Charlotte, NC

For more information on joining this elite group, please visit www.muratec.com or call 469-429-3300. 3301 East Plano Parkway, Suite 100 Plano, Texas 75074 www.muratec.com • 469.429.3300 ©2018 Muratec America, Inc. All rights reserved.


Elite Dealers $20 Million to $50 Million

AIS (Advanced Imaging Solutions) North Las Vegas, NV www.ais-now.com

Year Founded: 2002 President/Owner: Gary Harouff Number of Employees: 93 Primary Vendors: KYOCERA, ShoreTel, Dell, HP, 3D Systems, KIP Primary Solutions Offerings: DocuWare, Hyland, Microsoft, Blue

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Jeans, EFI, PrintFleet, KYOCERA Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF Approximate Yearly Revenue: $25 to $30 million Fastest-Growing Business Segments: MNS Biggest Accomplishment of the Past Year: AIS implemented a culture-driven hiring process and employee-recognition program, and quantified what each department needs to accomplish in order to reach individual and overall company goals. Why We Consider AIS Elite: • Demonstrated FCE. AIS service technicians have 50-plus certifications for its OEMs and they carry more than $13,000 in parts in their vehicles. Additionally, the company maintains $4.7 million in supplies and parts on hand at all times. This results in streamlined service visits with fewer callbacks. • On the rise. The dealer has enjoyed significant growth in equipment sales during the past three years, scoring year-over-year growth of 20 to 30 percent. AIS continues to drive recurring revenue and has positioned itself as a trusted advisor for its clients. Backed by the aforementioned MNS growth, AIS has been able to secure increased opportunities with software, integration, VoIP Phone Systems, workflow and EDM/ECM. • Quick on the draw. During the past year, AIS averaged a service response time of 1.1 hours at all five locations, with 25 percent of calls completed in less than an hour and 62 percent polished off in under two hours. Backed by its KFS System, AIS is able to remove fix issues, work customers directly on the control panel and push out firmware updates—all done remotely. • Free printers! AIS unveiled the 100 Free Printer Giveaway Program targeted at SMBs in its market. Businesses could enter to win a printer with no purchase necessary. The program has been an effective tool for AIS to entice new business. The dealer is also giving away 25 free printers to nominated charities.

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• Driving success. In the past year, Advanced Office grew business with one of its largest clients, a nationwide automotive collision-repair center. As of September, the dealer has sold more than 600 units to the customer. • Tracking progress. Advanced Office implemented the DataBlaze TechTracker GPS solution, which enables the dealer to monitor technicians through GPS trackers in real-time and display the calls assigned to them, each call’s status, and the location of other nearby technicians. As a result, Advanced Office can efficiently respond to changing call loads and conditions, making sure each customer gets fast and effective service. • Partner honors. Advanced Office has been recognized by manufacturers and leasing partners including Great America Leasing and US Bank multiple times over the past few years. In 2018, the company garnered the Ricoh RFG Circle of Excellence Certified Dealership status. Having won the award for three consecutive years, the dealer feels it’s a testament to its commitment to taking care of the customer.

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Bob Ferland

Axion Business Technologies Cranston, RI www.axionbusinesstechnologies.com

Year Founded: 2004 President/Owner: Bob Ferland Number of Employees: 148 Primary Vendors: Toshiba, Konica Minolta, HP, Lexmark Primary Solutions Offerings: DocuWare, PaperCut Primary Leasing Partners: Wells Fargo, GreatAmerica Approximate Yearly Revenue: $30 to $36 million Fastest-Growing Business Segments: MPS, production print Biggest Accomplishment of the Past Year: In order to better serve its customers and gauge its performance, Axion Business Technologies utilized CEO Juice and focused more intently on bolstering its Net Promoter Score. Why We Consider Axion Business Technologies Elite: • Winning with clients. Wanting to get a better feel for how it is performing along its customer ranks, Axion Business Technologies leveraged its Net Promoter Score. The dealer is also using that service and support data in negotiations with prospective clients. • Up close and personal. In order to give customers and prospects a clearer picture of who Axion

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Elite Dealers $20 Million to $50 Million

Axion Business Technologies President Bob Ferland (right) with a veteran at a Blue Angels Wounded Warrior event

Business Technologies is and to better illustrate their competencies, the company decided to increase visits to its facilities. President Bob Ferland believes this type of interaction can provide more impact and lead to increased engagements. • Lease is more. Axion Business Technologies has been named a Dealer of Distinction seven times by GreatAmerica Financial Services. • M&A minded. The dealer has grown by leaps and bounds in a relatively short timeframe. After joining Visual Edge Technology in 2016, Ferland proceeded to acquire six companies in a span of 11 months. His goal is to reach $55 million by the end of 2019.

A Visual Edge Technology Company

Benchmark Business Solutions

Lubbock, TX www.benchmarkyouroffice.com Year Founded: 1994

Benchmark Business Solutions was founded in 1994 in Lubbock, TX. The company has since expanded to the 12 locations shown, which serve an area that spans across more than 100 counties in three states. The staff pictured represent the Benchmark family of more than 75 people who pride themselves on unparalleled service 52

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President/Owner: Jeff R. Horn Number of Employees: 80 Primary Vendors: Xerox, HP Primary Solutions Offerings: Square 9, Xerox Primary Leasing Partners: US Bank, GreatAmerica, Xerox Financial Services Approximate Yearly Revenue: $20 to $25 million Fastest-Growing Business Segments: MPS (20%) Biggest Accomplishment of the Past Year: Six years ago, Benchmark Business Solutions’ revenues stood at $5 million. The dealer crossed the $20 million mark in the past year, representing a growth of 400 percent. Why We Consider Benchmark Office Solutions Elite: • Strategic refocus. Benchmark Office Solutions has migrated from a traditional strategy to a more digitally focused one over the past few years, pinpointing lead generation. The dealer is leveraging platforms like Visual Visitor to monitor the IP addresses of website visitors, providing more lead-generation opportunities. Digital advertising through Netsertive offers both search and display ads through Google, and includes the tracking and recording of phone calls linked to this advertising. • Major win. Benchmark secured a deal with a publicly traded bank, an agreement that entailed nearly 1,000 A3 and A4 installed units, along with production print and IT hardware. All printers and copiers are on an MPS agreement. • Industry recognition. During 2018, Benchmark was designated as one of only three Xerox Master Elite MPS Partners. Xerox has also cited the dealer as a Top Agent/Dealer Partner for six of the last eight years, and the company was presented with the Torch Award in 2017 for business integrity by the City of Wichita Falls, TX. • Community caring. An impressive 75 percent of all Benchmark employees have participated in a charitable event or served as a board member for an organization during the past five years. The dealer has used a payroll plan to benefit the United Way, raising an average of $20,000 a year during the past five years.

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CBE Office Solutions Irvine, CA cbeofficesolutions.com

Year Founded: 1993 President/Owner: Tarek Hafiz Number of Employees: 165 Primary Vendors: Sharp, Ricoh, Canon, Océ, Pitney Bowes Primary Solutions Offerings: Print Audit, DocuPeak, Laserfiche, Nuance, Canon, PaperCut Primary Leasing Partners: DLL, Wells Fargo, Canon Finance Approximate Yearly Revenue: $37 million Fastest-Growing Business Segments: Mailing systems (80+%) Biggest Accomplishment of the Past Year: Having outgrown its Gardena office, CBE moved to a more upscale office building in Torrance. The new space provided for a larger showroom and increased growth. The new office energized sales in the South Bay region with a 25 percent increase. Why We Consider CBE Office Solutions Elite: • Added services. By becoming an authorized Pitney Bowes Mailing System dealer, CBE has provided superior products, OEM training and support, which has greatly increased sales and new placements. CBE has witnessed the aforementioned 80-plus percent spike in mailing systems. • Strategic positioning. Having the distinction of being the only HP Premier Dealer in its sales geography has steadily increased CBE’s ability to take on the sales and service of new and existing HP client needs. The result was a 30 percent boost in HP business.

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Elite Dealers $20 Million to $50 Million

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The CBE Business Solutions family celebrates the holidays

• Client outreach. CBE created a new position to focus on client outreach, providing ongoing communications while also handling unique client requests and streamlining quick-turn requests. Another client-facing aspect is its inbound call center, which is answered by a person as opposed to a system. • Schooling competitors. In one of the more unique bidding processes CBE has witnessed, California State University relied on a bid broker to solicit proposals. The RFQ had print output specifics and required IT services, but it was up to each bidder to create how the university’s needs would be met and at what cost. CBE huddled with its staff and two OEMs to craft a proposal and won the contract, besting several OEMs, dealers and the incumbent vendor.

Commonwealth Digital Office Solutions Sterling, VA www.commonwealthdigital.com

Year Founded: 1977 President/Owner: Michael Sarelson Number of Employees: 68 Primary Vendors: Konica Minolta Primary Vendors: PaperCut, Konica Minolta Primary Leasing Partners: First Fidelity (company owned), DLL, TIAA Bank Approximate Yearly Revenue: $20+ million 54

Fastest-Growing Business Segments: Production print Biggest Accomplishment of the Past Year: Commonwealth attained its goal of exceeding 100 active production print machines in the field. Why We Consider Commonwealth Digital Office Solutions Elite: • Production prowess. Commonwealth hosts four production print shows each year. Prospective attendees are contacted by email six weeks prior to the show, and the dealer also does a package mailing to more than 2,000 identified printers and associations. Its telemarketing department conducts follow-up calls until two days before the show to maximize attendance. • Top score. The dealer secured a three-year agreement with a large association to provide three Konica Minolta C6100s with booklet makers that included 20 million prints per year. The agreement will net Commonwealth $2.88 million over the life of the pact, without having to hire additional employees. • Seasoned veterans. Commonwealth enjoys an average employee tenure of 27 years, with many of its sales force having been with the company for 30-plus years. The dealership believes the experience of dealing with

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the same salesperson, technician and administrative employees has fostered strong, lasting relationships with clients. • Performance recognition. Commonwealth has been named a Washington Post Top Workplace honoree from 2015-2018, joining an elite group of companies to be honored four years running. The dealer was also named a Konica Minolta Pro-Tech Dealer Award winner for the seventh time, and boasts an A+ rating from the Better Business Bureau.

Coordinated Business Systems Burnsville, MN www.coordinated.com

Year Founded: 1983 President/Owner: James Oricchio Number of Employees: 90 Primary Vendors: KYOCERA, Sharp, Lexmark Primary Solutions Offerings: Square 9 Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $20 million Fastest-Growing Business Segments: Managed network services Biggest Accomplishment of the Past Year: Following its 2017 acquisitions of the Imaging Division of Duluth Typewriter and Doman Networking Services, Coordinated Business Systems expanded into the Duluth market and moved to a larger location. Why We Consider Coordinated Business Systems Elite: • High road. Coordinated Business Systems provides a good experience by focusing on the customer’s needs and providing transparent programs. The dealer prefers to tout its own

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Elite Dealers $20 Million to $50 Million

proficiencies and will not speak ill of its competition. • Key win. The dealer was able to entice a large construction company to do business with them after the client had been with another vendor for several contract cycles. Coordinated was able to capture the business at a fair price based on a transparent, honest sales process. • Performance honors. For the second time in three years, Coordinated Business Systems was a finalist for the Better Business Bureau’s Torch Award for Ethics (the winner was named after our deadline). Coordinated is also a KYOCERA Premier Dealer and took home the OEM’s Service Excellence Award. • Corporate caring. Each year, Coordinated’s employees identify a community family in need. In 2017, they selected a family whose son was diagnosed with brain cancer and raised more than $7,000 to help pay down medical expenses. That family was also a guest at Coordinated’s Christmas party.

Datamax, Inc.

Little Rock, AR www.datamaxarkansas.com www.datamaxtexas.com Year Founded: 1955 President/Owner: Barry Simon Number of Employees: 200 56

Barry Simon, president of Datamax

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Primary Vendors: Canon, Konica Minolta, Lexmark, KYOCERA, Dell Primary Solutions Offerings: Canon, Konica Minolta, Lexmark, KYOCERA, Microsoft, Laserfiche Primary Leasing Partners: Datamax Leasing Division Approximate Yearly Revenue: $40 million Fastest-Growing Business Segments: Software solutions, color output, lightproduction print, managed network services Biggest Accomplishment of the Past Year: Datamax was named one of the Best Places to Work in Arkansas for the second straight year by Arkansas Business and Best Companies Group. Why We Consider Datamax Elite: • Vertical marketing. The dealer’s goVertical program represents an ongoing sales and marketing initiative designed to promote its focus on targeted vertical industries in its marketplace. • Gaining an edge. Datamax’s Competitive Advantage marketing initiative helped them find true competitive advantages through customer-focused research, which beyond a reasonable doubt needed to show which of its attributes made an impact on the customer’s buying decision and were relevant to them. • Lending a hand. Datamax uses its DatamaxCares platform to participate in community cleanup events and volunteer at soup kitchens and homeless shelters. Among the supported causes are the Salvation Army, Boys & Girls Clubs, Camp Summit, Carter BloodCare, Homeless Veterans Services of Dallas, Little Fighter and Promise House. The dealer

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also provides donations of office equipment to nonprofit organizations to help drive their mission forward. • Get the word out. Datamax’s Rave Review e-newsletter provides employees a look at how raving fans (customers), raving teammates (employees), and raving friends (community) are being created monthly throughout all company locations. The atmosphere cultivates satisfaction and celebrates tenure that has existed for years and decades.

Des Plaines Office Equipment (DPOE) Elk Grove Village, IL dpoe.com pulsetechnology.com

Year Founded: 1955 President/Owner: Chip Miceli (president, co-owner), Vince Miceli (vice president, co-owner) Number of Employees: 130 Primary Vendors: Sharp, OKI Data, HP, KYOCERA, Toshiba, Konica Minolta, Canon, KIP, Muratec, Lenovo Primary Solutions Offerings: MPS, managed network services, social media, archiving solutions, mailing solutions Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $29 million Fastest-Growing Business Segments: MPS, managed network services, marketing and publishing services, office furniture, video display boards, records archiving Biggest Accomplishment of the Past Year: In an eventful year, DPOE merged two recently-acquired Indiana businesses into one entity, Kramer Leonard McShane’s, expanded its product line to include office furniture and design, and

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Elite Dealers $20 Million to $50 Million

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Employees at DPOE (soon to be Pulse Technology) celebrate Blue Day

acquired a new facility in Carol Stream, IL, following the destruction of its previous Elk Grove Village facility. Why We Consider DPOE Elite: • E-commerce approach. While DPOE continues to build its sales team, the organization recognizes the value of providing an online purchasing component, particularly as it relates to office furniture and supplies. As DPOE expands its offerings and locations, the firm believes having an e-commerce option will serve as a key component of its growth strategy. • Tables and chairs. One of the biggest coups for DPOE was the addition of office furniture and related products to its catalog of offerings. This has afforded DPOE the opportunity to provide MPS and managed network services to hundreds of new diversified clients in Indiana. • Corporate rebranding. The dealer is in the process of a rebranding initiative that will rechristen the organization as Pulse Technologies, and the rebranding campaign will get an extra push from various social media platforms. The name was chosen by a committee of representatives from each of its three branches. • Dog-ged determination. DPOE teamed with Del Monte and the Illinois Shorthair Rescue on a project to help benefit numerous Chicagoland dog rescue and shelter groups. For its part, DPOE provided storage space for food donations. It is one of many causes the dealer supports, a group that includes WINGS, which provides services to battered and homeless people. 58

Doing Better Business, Inc. Altoona , PA www.doingbetterbusiness.com

Year Founded: 2013 President/Owner: Debra Dellaposta Number of Employees: 103 Primary Vendors: Ricoh, Sharp Primary Solutions Offerings: Ademero, PaperCut, Dell, HP Primary Leasing Partners: GreatAmerica, DLL, Wells Fargo Approximate Yearly Revenue: $24 million Fastest-Growing Business Segments: MPS, digital imaging Biggest Accomplishment of the Past Year: Doing Better Business attained the PROs Elite 100 certification, recognizing

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it as one of the top 100 independent office technology organizations in the country. The dealer is the only organization in its region to attain the status. Why We Consider Doing Better Business Elite: • Key partnership. This year, Doing Better Business partnered with a reputable, large MNS provider, enabling it to increase its technological offerings without a financial outlay while increasing MPS and MFP opportunities. In doing so, it has been able to reduce its MNS overhead while concentrating more on core products. • Books of business. Doing Better Business renewed a long-term contract with one of its largest clients, a school district, in a deal that features a complete MPS program that includes more than 1,000 units, automation, tracking, customized billing and FM support. • Net success. The company rolled out a “Net New” customer program to entice newcomers to the fold. The program includes outside and inside lead generation, discounted pricing, customer rebates and community benefits, among other things. The dealer has been able to increase its netnew business by nearly 40 percent in comparison to last year. • Quality employee experience. In addition to competitive wages and benefits, Doing Better Business

Doing Better Business owners (from left) Joseph Dellaposta, Beth Dellaposta and Debra Dellaposta

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Elite Dealers $20 Million to $50 Million

Donnellon McCarthy Enterprises

Cincinnati, OH www.donnellonmccarthy.com Year Founded: 1957 President/Owner: Jim Donnellon (CEO, owner), Jim George (president) Number of Employees: 140 Primary Vendors: Toshiba, Sharp, Savin, FP Mailing, HP, Lexmark, KIP Primary Solutions Offerings: PaperCut, SmartSearch, Ricoh Solutions, Toshiba, Drivve, DocuWare Primary Leasing Partners: US Bank, DLL, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $25+ million Fastest-Growing Business Segments: Mailing solutions (78%), MPS (150%), MNS (114%) Biggest Accomplishment of the Past Year: Working toward its goal to become a coast-to-coast provider with revenues exceeding $100 million, DME completed three acquisitions: NOE Office Equipment of Parkersburg, WV; Columbus Office Solutions & Systems

Eakes Office Solutions Grand Island, NE www.eakes.com

Donnellon McCarthy Enterprises executives Jim Donnellon (left), CEO and owner, and Jim George, president 60

Year Founded: 1945 President/Owner: Mark Miller Number of Employees: 273 Primary Vendors: Sharp, Ricoh, HP Primary Solutions Offerings: PaperCut, GoldFax, Prism Primary Leasing Partners: Local leasing company

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(COSS) in Columbus, OH; and Tri State Business Equipment, based out of Harrisburg, IL. Why We Consider Donnellon McCarthy Enterprises Elite: • Expanded offerings. The aforementioned deals enabled DME to diversify its product portfolio, as it picked up office furniture and supplies through the NOE and Tri State deals, while COSS allowed DME to grow its mailing business by double digits. • Top contracts. DME secured a number of large sales, the biggest being one of the nation’s leading nonprofit health care providers, which obtained more than 500 devices and document solutions. • Donating time. Last year, DME launched its DME Cares Program— each of its offices donates a day each quarter to volunteer at a local nonprofit chosen by team leaders. In the past year, the dealer volunteered more than 2,500 hours. This program extends to customers as well; whenever an issue arises, the DME Cares Team mobilizes to ensure it does everything possible to make the customer happy. • DME University. Another program that continues to make an impact is the DME University training course for all new account managers who join the team. The dealer has had 20-plus new account managers graduate from the intense two-week course that takes the new hires through the DME sales process and ensures all employees are trained in the same way.

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Eakes Office Solutions executives Doug Gallaway (left), managed print product manager, and Mark Miller, president

Approximate Yearly Revenue: $15 to $25 million Fastest-Growing Business Segments: MPS (10%), janitorial services (109%) Biggest Accomplishment of the Past Year: Eakes Office Solutions acquired a large office products dealer in a major market. Both companies utilized the same wholesaler, back-end system and online ordering software, making for a smooth integration for both employees and customers. Why We Consider Eakes Office Solutions Elite: • Quality personnel. Based upon feedback surveys, Eakes Office Solutions scores high in customer satisfaction, driven by the performance of its employees. Many of the notes indicate that Eakes went “above and beyond” to deliver on expectations. Much of that success can be attributed to the dealer’s high level of tenure, which has enabled it to secure many longstanding relationships within its client base. • Key accounts. Eakes Office Solutions secured deals with a large health care provider and a utility company with a total managed print solution. This encompassed right-sizing print fleets, extensive end-user training, all backed by an experienced and highlyresponsive service team. • Relationship building. The dealer launched a relationship-building program called the Eakes Experience for corporate staff to drive employee engagement to a higher level.

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Elite Dealers $20 Million to $50 Million

Edwards Business Systems, Inc. and Virginia Business Systems, Inc. Bethlehem, PA www.edwardsbusiness.com www.vabusinesssystems.com

Year Founded: 1954 President/Owner: James B. Edwards, chairman of Edwards Business Systems, Inc. and Virginia Business Systems, Inc.; Raymond Fuentes, president of Edwards Business Systems, Inc. (EBS); James Dotter, president of Virginia Business Systems, Inc. (VBS) Number of Employees: 180

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Examples include interactive games, video training, anniversary and birthday celebrations, and the Friday Afternoon Club—an employee gathering at the end of the work week to wind down with food and beverages. • Rapid pace. Eakes Office Solutions implemented an Accelerated Service Response Time program for its technical service team. The program is managed by Eakes’ administrative service manager, with training provided by its technical service manager, and focuses is on superior customer care through faster communication when a customer has a need.

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Aerial photo of the Richmond, VA, building, headquarters of Virginia Business Systems

Primary Vendors: Konica Minolta, Xerox, HP, Muratec, Lexmark, MBM, Sharp, Fujitsu, KIP Primary Solutions Offerings: Square 9, Objectif Lune, Adobe Systems, Nuance, Notable Solutions, EFI, PaperCut, Print Audit, Konica Minolta Primary Leasing Partners: GreatAmerica, US Bank, EBS, DLL, TIAA Bank Approximate Yearly Revenue: $41 million Fastest-Growing Business Segments: Document technology solutions, MPS, software solutions, production print Biggest Accomplishment of the Past Year: Continued growth and profitability, augmented by four acquisitions in key geographic areas during the past three years. Why We Consider EBS and VBS Elite: • MPS proficiency. EBS/VBS offers Print+, a private-label brand of MPS that also offers services including not only prints and output devices, but also various management plans for collection, accounting, security and sustainability. These solutions allow clients to achieve cost effectiveness, green environmental goals and network integration. • Key win. The organization procured a contract with Radford University in Virginia for a major document-technology upgrade. As a cooperative contract, all other colleges and universities within the VASCUP association are able to leverage the same contract for VBS pricing, hardware, software solutions and service. One other school has taken advantage of this contract, and the dealer is in talks with a number of other schools. • Production print. The company’s production print initiatives provide

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some of the industry’s most formidable equipment to the market, along with the application and software support and services necessary to deliver fast-forward document solutions to clients. EBS/VBS has specialty solutions in hardware, software and technical connectivity for highvolume digital printing, production workflow applications, color profile management, variable data printing and digital marketing programs. • Corporate caring. During 2018, EBS/ VBS signed an exclusive agreement with Richmond International Raceway to underwrite the Media Center. The dealer has also been a primary sponsor for a major stage at Musikfest in Bethlehem, PA, for the past 31 years. Other sponsorships include VCU Massey Cancer Center Concert, the Allentown Art Museum of the Lehigh Valley, Historic Bethlehem, PBS Ch. 39, James Madison University Athletics, UVA Athletics, Virginia Tech Athletics, Relay for Life and Ducks Unlimited among many other events and charitable campaigns.

Fisher’s Technology Boise, ID www.fisherstech.com

Year Founded: 1936 President/Owner: Chris Taylor Number of Employees: 140 Primary Vendors: Canon, Konica Minolta, Ricoh Primary Solutions Offerings: Laserfiche, M-Files, Objectif Lune, ABBYY, PaperCut Primary Leasing Partners: GreatAmerica, US Bank, TIAA Bank, GE Approximate Yearly Revenue: $20 to $25 million

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Elite Dealers $20 Million to $50 Million

Fisher’s Technology is excited to announce its second expansion into Montana with the acquisition of Davis Business Machines in September of this year. Fisher’s Technology is an 82-year-old company hailing originally from Boise, ID, and now operating out of four locations in Idaho and five in Montana

Fastest-Growing Business Segments: Geographic expansion, managed IT services, software solutions and professional services, acquisitions (IT services companies and imaging companies), production equipment and service, facilities management Biggest Accomplishment of the Past Year: Fisher’s Technology made a second acquisition, Davis Business Machines in Montana, that provided entry into the Bozeman and Butte markets. Why We Consider Fisher’s Technology Elite: • Satisfied employees. The company experienced 8 percent growth, and much of its success can be attributed to its high rate of employee retention. Fisher’s Technology was able to maintain all of its major clients, aided by the energy and enthusiasm of its workforce to survive large RFPs from competitors. • Game Day. The dealer hosts a tailgate party for every Boise State home football game as a way to thank its current customers and enable prospects to get to know the Fisher’s family better. This includes free drinks and food for more than 500 guests. • Top honors. Fisher’s Technology captured several awards this year, including two from the Idaho Business Review Reader Rankings—the No. 1 IT and Tech Support Company in Idaho, and the Top Office Equipment Company in the State. For the tenth straight year, the dealer was named to the Best Places to Work in Idaho list, and for the fifth year it was honored with the Tribute to Women and Industry (TWIN) award. 64

• Corporate generosity. Fisher’s Technology donated money and in-kind printing to various non-profit organizations. The dealer also encourages and recognize its employees who personally donate money and time throughout the community.

Fraser Advanced Information Systems West Reading, PA www.fraser-ais.com

Year Founded: 1971 President/Owner: William A. Fraser Number of Employees: 160 Primary Vendors: Sharp, Canon, Lexmark, KIP, Toshiba, HP, Muratec Primary Solutions Offerings: Axcient, LabTech, Sophos, KnowBe4, Rapidfire Tools, Sharp, INFODYNAMICS, Y Soft, Nuance, PaperCut, Océ, N-Able Technologies, Canon, ConnectWise, VMware, IBM, Kodak, Scanshare, PrintFleet, PDF Pro, SharePlus, Fingerprint, ImageWare, MICAS Primary Leasing Partners: Wells Fargo, US Bank, DLL Approximate Yearly Revenue: $43.5 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: The opening and integration of Fraser AIS’ new regional training and logistics center. The dealer purchased a new 30,000-square foot warehouse to house all of our inventory in one place. Why We Consider Fraser AIS Elite: • Website refresh. Fraser relaunched its website with a completely new look, feel and interface. One of the additions was a blogging calendar to keep

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visitors abreast of exciting news about Fraser and its manufacturer partners, along with new features and products that can help customers streamline their business, increase profitability and create efficiencies. • Smart office. This year, Fraser acted as a beta test site for Sharp’s new Smart Office with Alexa from Amazon Web Services. Throughout 2018, Fraser has put Alexa to the test with its Sharp product line, and has been a vital contributor to Sharp’s continuing integration of Alexa into the Smart Office. • Digital transformation. In an effort to improve service to customers, Fraser combined its MFP support team with its IT services support team, providing an enhanced level of responsiveness for business technology needs. Through cross-training and collaboration, members of both teams can increase their skills in new technologies and be able to advance further within the company. • Heavy lifting. At the end of 2017, Fraser was able to bid on equipment for a major metal manufacturer, a Fortune 1000 firm in its own backyard. Despite being a neighbor for the better part of 50 years, Fraser had previously been unable to gain traction with the company. But through Fraser’s national account program, it developed a customized support program for the company that focused on having one contact for all support at Fraser. Fraser works with a network of associates to provide locations outside of its service area with the support they require.

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Elite Dealers $20 Million to $50 Million

Northbrook, IL www.genesistechnologies.com

Year Founded: 1991 President/Owner: Michael Kahn Number of Employees: 58 Primary Vendors: HP, Canon, Xerox, KYOCERA, Brother, Zebra Primary Solutions Offerings: Canon, PaperCut, HP, iManage, FileBound, Nuance Primary Leasing Partners: GreatAmerica, Canon Finance, HP Financial Services Approximate Yearly Revenue: $20 million Fastest-Growing Business Segments: MPS, equipment sales Biggest Accomplishment of the Past Year: Genesis Technologies hired a number of top executives to strengthen the company. Why We Consider Genesis Technologies Elite: • Marketing success. By using customer enticements such as sporting events, concerts and golf outings, Genesis Technologies has been able to strengthen its key relationships. The dealer optimizes its website using SEO in order to attract potential clients. • Educational opportunity. Genesis Technologies procured a large deal to take over the entire enterprise of a major high school district in the Chicago suburbs, a pact that brought an overall value of approximately $2 million. • Industry kudos. The dealer has been named an HP Best in Class Partner every year the honor has been bestowed. It is also a repeat winner of the Canon Top Dealer award, and has

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Genesis Technologies Inc.

been named to the Best and Brightest Companies to Work For list six times. • In addition to annual food drives during the holiday and a platform for donating to a number of charities, Genesis Technologies shows support for its employees when they need to take time off due to family emergencies.

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Image 2000

Valencia, CA www.image-2000.com Year Founded: 1992 President/Owner: Joe Blatchford (CEO), Richard Campbell (president) Number of Employees: 140 Primary Vendors: KYOCERA, Sharp, Toshiba, Lexmark, RISO Primary Solutions Offerings: PaperCut, Square 9, M-Files Primary Leasing Partners: DLL, Wells Fargo, US Bank, CIT Approximate Yearly Revenue: $30 million Fastest-Growing Business Segments: Hardware sales Biggest Accomplishment of the Past Year: Image 2000 made a couple of key moves among them, hiring its own telemarketing team that includes one manager and five reps making calls for all of its branches. The dealer also brought a recruiter on board to assist in the hiring and training of new employees. Why We Consider Image 2000 Elite: • Service success. In order to reach its goal of becoming the best service company in southern California, Image 2000 created a position that is responsible for contacting every

Co-founders Joe Blatchford, CEO (left) and Richard Campbell, president

customer before and after each service call. This person also touches base with all new customers to ensure the pre- and post-installation process has been a success. • Leadership involvement. Principal owners Joe Blatchford and Richard Campbell are personally involved in every deal to facilitate quicker decision making, and the duo handles major accounts such as Cedars-Sinai and Big 5 Sporting Goods. • Healthy business. One of its most recent deals saw Image 2000 close a sizeable contract with one of the largest health care providers in the nation, with more than 20 hospitals and 80 related facilities. • Corporate philanthropy. Image 2000 supports Big Brothers Big Sisters of America as well as the Wish Foundation in Santa Clarita, CA. The dealer provides the use of its house in Cabo San Lucas for charity auctions for organizations, including Glendale Adventist and the Boys and Girls Club.

James Imaging Systems, Inc. Brookfield, WI www.jamesimaging.com

Genesis Technologies team members from the Northbrook, IL, location 66

www.enxmag.com | December 2018

Year Founded: 1977 President/Owner: Lola A. Tegeder (CEO), Tom Tegeder (president) We Saw It In ENX Magazine


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© 2018 Brother International Corporation


Elite Dealers $20 Million to $50 Million

James Imaging Systems CEO Lola Tegeder (left) and Tom Tegeder are breaking ground for a corporate headquarters expansion in Brookfield, WI, which will double the footprint of the existing building

Number of Employees: 104 Primary Vendors: Toshiba, Konica Minolta, KIP, HP, Lexmark, OKI Data, Brother Primary Solutions Offerings: DocuWare, ViaWorks, Objectif Lune, Nuance, Drivve, ScanPath, Re-Rite, PaperCut, PDF Pro, Google Cloud Print, eBridge, Page Scope Primary Leasing Partners: GreatAmerica, US Bank, James Leasing LLC Approximate Yearly Revenue: $20 to $25 million Fastest-Growing Business Segments: Color imaging product sales (70%), MPS (50%), software solutions (65%) Biggest Accomplishment of the Past Year: In the fall of 2017, James Imaging Systems acquired Ross Imaging of Sheboygan, WI, its fifth acquisition. The deal expanded its territory from southeast Wisconsin to encompass all of eastern Wisconsin. Why We Consider James Imaging Systems Elite: • Lines of communication. James Imaging Systems utilizes a number of different channels to reach clients through their preferred method of communication. The dealer’s overarching goal is to help clients and prospects better understand how its products and document-software solutions can provide tangible results to help solve the critical issues its target market faces. • Generating success. The dealer has enjoyed success, particularly with 68

KDI Office Technology Aston, PA www.kdi-inc.com

Year Founded: 1988 President/Owner: Rick Salcedo Number of Employees: 165 Primary Vendors: Ricoh, Canon, Lexmark, NEC, Mitel, Digium Primary Solutions Offerings: DocuWare, Square 9, Nuance, nddPrint, PaperCut Primary Leasing Partners: DLL, TIAA Bank, Canon Finance Approximate Yearly Revenue: $42 million Fastest-Growing Business Segments: Managed IT, MPS, Backfile scanning Biggest Accomplishment of the Past Year: The opening of a new KDI sales office in central New Jersey, its sixth location, and the hiring of 15 new sales reps and managers to represent that marketplace. Why We Consider KDI Office Technology Elite: • Document scanning. Last year’s acquisition of ImageNet enabled KDI

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large manufacturers, by streamlining its work processes, maintaining an eco-friendly environment, optimizing its print fleets and providing a true return on investment. • Enhanced workspace. James Imaging Systems underwent an expansion that will be of particular benefit to employees, providing larger and moremodernized work spaces, technology meeting rooms and an employee lounge that doubles as a collaborative meeting area. • Community caring. The dealer supports a number of worthwhile local charities and causes, among them the United Way of Greater Milwaukee, the Metropolitan Milwaukee Association of Commerce/Council of Small Business Executives, the Waukesha County Business Alliance, St. Anthony School of Milwaukee and Waukesha Rotary.

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Don Schatzman (left), president of sales for KDI Office Technology, and Rick Salcedo, president and CEO, celebrate the company’s inaugural Pink Ball Golf Outing, which raised more than $86,000 for Making Strides, which helps to fight breast cancer

to offer complete document-scanning services. The dealer has grown this division of four to 16 people with the addition of document-preparation clerks, data-entry specialists, document-scanner operators and quality analysts. The net result for customers is gaining office space, boosting efficiency, eliminating risk, enhancing information security, increasing collaboration, improving customer service and being audit compliant. • Customer takedown. KDI secured a contract with a large K-12 customer, for which it saved thousands of dollars by addressing their unique challenges. The deal included Ricoh equipment and PaperCut workflow management and reporting software. • Brand bonanza. The dealer uses a pair of high-profile digital billboards that can seen on a couple of major highways in southern Philadelphia. The messaging promotes the city’s sports teams, particularly Eagles football during their march to the Super Bowl last season. KDI also shares the messaging through its five social media accounts, creating another level of brand awareness. Some of its posts have generated thousands of “likes,” and it fosters familiarity for those who haven’t done business with the firm previously. • Community philanthropy. KDI participates in the annual American

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Elite Dealers $20 Million to $50 Million

Kelley Imaging Systems Kent, WA www.kelleyimaging.com

Year Founded: 1974 President/Owner: Aric Manion Number of Employees: 201 Primary Vendors: Toshiba, Xerox, Pitney Bowes, KYOCERA, Lexmark, Muratec, Formax, OKI Data, HP, Brother, Konica Minolta, MUTOH, RISO, Xante Primary Solutions Offerings: DocuWare, ABBYY, Datto, PaperCut, Adobe Lean Print, Treeno, GoldFax Primary Leasing Partners: GreatAmerica, US Bank, Wells Fargo, LEAF, TIAA Bank Approximate Yearly Revenue: $40 to $45 million Fastest-Growing Business Segments: MPS, document management and capture, wide-format, hardware, mailing solutions Biggest Accomplishment of the Past Year: Kelley Imaging Systems enjoyed

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overall growth of 25 percent during the past year, 65 percent of which was organic and 35 percent came via acquisition. Why We Consider Kelley Imaging Systems Elite: • Marketplace edge. During 2018, Kelley invested in Hubspot’s inbound marketing solutions and revamped its website to assist in an overall inbound/outbound strategy for tracking leads, crafting email campaigns and developing a better understanding of site visitor’s interests and their vertical markets. Hubspot also ties into Kelley’s CRM system so that its sales staff has access to all of the analytics being tracked in in one area, helping them better understand their territories and manage their pipelines. • Contractual success. The dealer notched several large wins in the past year, including one with a significant national retailer worth more than $1 million in hardware. Another deal with a national engineering firm netted nearly $1 million, and Kelley scooped up a pair of wins with Oregon-based law firms. • Career growth. As a privately held firm, Kelley can offer significant career growth opportunities, and its aggressive growth strategy rewards top performers. Its family-friendly atmosphere is strengthened by company-wide events that generate camaraderie among employees. Perks include a President’s Club trip for top achievers throughout the company, as well as a monthly and quarterly employee-recognition program which offers financial bonuses. • Community caring. President Aric Manion serves on the board for the Economic Development Council

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of Seattle and King County, which promotes recruiting and sustaining business in King County. Additionally, he serves on the Team Seattle Guild supporting Seattle Children’s Hospital. Kelley also donates its time, money and resources to numerous local charities and organizations including the Tacoma Chamber of Commerce, Multi Service Centers, Compass Health, Kitsap Humane Society, Port Orchard Chamber, United Way and Harvest Howl.

Lake Business Products Eastlake, OH www.lakebusiness.com

Year Founded: 1960 President/Owner: Theresa Cain Number of Employees: 130 Primary Vendors: Canon, HP, MBM Primary Solutions Offerings: Square 9, PaperCut, Canon, Continuum Primary Leasing Partners: LBP Leasing, US Bank, Canon Finance Approximate Yearly Revenue: $25 to $30 million Fastest-Growing Business Segments: MNS, production print, software Biggest Accomplishment of the Past Year: Lake Business Products became an HP Premier dealer, which has broadened its product marketing. Why We Consider Lake Business Products Elite: • Network monitoring. The dealer partnered with Continuum to offer clients 24/7 network monitoring. This, in tandem with its status as an HP Premier dealer, has enabled Lake Business Products to better meet all of its clients’ business needs. • Partner friendly. In addition to offering the highest-quality equipment and unparalleled service, Lake Business

We Saw It In ENX Magazine


Elite Dealers $20 Million to $50 Million

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Year Founded: 1978 President/Owner: Dennis Bednar (CEO), Mary Ann Bednar (president) Number of Employees: 150 Primary Vendors: KYOCERA, Ricoh, Konica Minolta, Sharp, Muratec, HP Primary Solutions Offerings: CloudRoute, WAN Dynamics, Dell, PaperCut, Objectif Lune, Barracuda, Continuum, Auvik, Cisco, WatchGuard, SolarWinds, Veeam, ConnectWise, Rapidfire, KYOCERA, Microsoft, Spectrum, AT&T, Everstream, Intellisys, Products boasts a complete package Easton, PSIGEN of hardware and software, along with Primary Leasing Partners: US Bank, in-house financing, making it an ideal DLL, Wells Fargo partner for customers. Approximate Yearly Revenue: • Exclusive company. During 2017, $30 million Lake Business Products was again Fastest-Growing Business Segments: named one of Canon’s App Dealers. Managed IT (118%), energy solutions This distinction is bestowed to only the 25 top dealers in the country. It has (180%) Biggest Accomplishment of the Past also been a Certified ATP Dealership for more than 25 years. Year: Meritech acquired American Copy • Giving spirit. Each year, Lake Equipment and became northeast Ohio’s Business Products “adopts” a largest independent office technology number of families each year around provider. Christmas, providing gifts to those in Why We Consider Meritech Elite: need. The dealer also supports one of • Disruptive behavior. Meritech the most-respected children’s hospitals implemented a business process in the area. Many of the firm’s optimization strategy that has enabled employees are involved in various it to take a consultative approach local and national charities, and have to helping businesses. This is raised thousands of dollars for cancer accomplished through identifying and research. eliminating redundancies, streamlining workflows, improving communication, and mapping out/forecasting changes. The ultimate goal is to deliver a total solution and action plan to clients. • Healthy business. Perhaps the biggest Meritech, Inc. coup for Meritech was securing the Cleveland, OH business of one of the largest health www.meritechinc.com care providers in the Ohio/Illinois acecleveland.com region. This includes support of 85 primary and specialty locations, as well as more than 1,000 employees. • Employee growth. CEO Dennis Bednor takes the time to get to know every employee and their role within the company. The dealer also leverages its Culture Club, an internal marketing tool that highlights special events in each employee’s life and career (birthdays, anniversaries, children news). Each month, employees vote Meritech’s leadership team (from left): Ken on a Most Valuable Player award to Vanden Haute, vice president of sales; Mary Ann celebrate individual success. Bednar, president; and Dennis Bednar, CEO

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• Helping hands. Meritech offers support for a variety of causes in the northeast Ohio area, including Taste of Hope/ Cornerstone of Hope, which supports children, teens and adults through the loss of a loved one. An employee food drive provides Thanksgiving meals through the Cleveland Food Bank, and employees donate their time to serve thousands of warms meals at the East Cleveland Salvation Army on Christmas, along with the Team Cribbs Foundation.

Modern Office Methods (MOM) Cincinnati, OH www.momnet.com www.fullservice.net

Year Founded: 1957 President/Owner: Kevin McCarthy Number of Employees: 224 Primary Vendors: Ricoh, Lanier, Canon, HP Primary Solutions Offerings: MPS, document management, managed IT services, mobile workforce and cloud printing, environmental, document capture, cost recovery and security software, electronic forms Primary Leasing Partners: US Bank, Wells Fargo, DLL Approximate Yearly Revenue: $45+ million Fastest-Growing Business Segments: MPS, production business, MNS Biggest Accomplishment of the Past Year: Once again, Modern Office Methods was named a Ricoh RFG Circle of Excellence Dealership. The certification helps to illustrate its commitment to the best service, supplies

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Elite Dealers $20 Million to $50 Million

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Nauticon Office Solutions Gaithersburg, MD www.nauticon.com

and updates to current and prospective Ricoh clients. Why We Consider Modern Office Methods Elite: • Improved website. The dealer refreshed its site, allowing MOM to better engage with its target audience. The site improves the user experience with a more simplified and convenient support experience, access to an online help desk, online ordering, IT support and other features. • Campaign trail. MOM incorporated a new email marketing platform that integrates with its SalesForce CRM, letting MOM push out 60 targeted email campaigns to more than 43,000 contacts since March 2017. • Continued growth. In addition to acquiring a dealership in Zanesville, OH, MOM opened new locations in Bellefontaine and Mansfield, OH. The Mansfield location is a major addition to its Ohio footprint and will help expand services to clients in that region. • Healthy employees. MOM has developed programs to promote employee wellness, including the Live Well–Work Well wellness committee, which has implemented a number of initiatives, including a contest that helped employees track five major health-related activities: sleep, exercise, fruits/vegetables, water and gratitude. The contest generated positive wellness conversations in the office and increased coworker appreciation. Wellness committee members also stock all of MOM’s branches with healthy and affordable snacks. 74

Year Founded: 1997 President/Owner: Tom Cunningham (owner), Gary Sockel (president), Carter Hertzberg (COO) Number of Employees: 100 Primary Vendors: Toshiba, Xerox, Lexmark Primary Solutions Offerings: PaperCut, Drivve, Square 9 Primary Leasing Partners: DLL, Xerox Financial Services, GreatAmerica, TIAA Bank Approximate Yearly Revenue: $20 to $25 million Fastest-Growing Business Segments: MFP/hardware (20%), net new business YTD (38%) Biggest Accomplishment of the Past Year: Nauticon Office Solutions continues to make the health and wellbeing of underprivileged youth in the community a priority, providing daily lunches. Why We Consider Nauticon Office Solutions Elite: • Community awareness. In addition to furnishing lunches for needy children, Nauticon Office Solutions sponsors events including the YMCA’s ThingAMaJig Invention Convention. The dealer provides resources to send underprivileged girls to the Girl Scouts of America summer camp, while its employees donate time to non-profit organizations. • Mark of excellence. Nauticon has achieved a 94 percent Net Promoter Score year-to-date in the BEI program. The dealer has also experienced a spike in net-new business, with a 38 percent increase. • Top honors. Among the awards bestowed upon Nauticon Office Solutions are the Toshiba Eastern Market Leadership Award, the BEI Service Excellence Award, ProMasters Elite Service Award and GreatAmerica’s Dealer of Distinction honor. • Employee friendly. The staff at Nauticon Office Solutions can keep in

www.enxmag.com | December 2018

Nauticon Office Solutions’ executive team (from left): Paymun Dashti, Vinh Phan, Janet Hernandez, Charles Brison and Mike Merritt

shape, courtesy of a full gymnasium. The dealership provides a catered breakfast and lunch, while also promoting a positive environment in which its employees can thrive. This includes providing autonomy, allowing workers to take ownership of their projects.

NBM, Inc.

Burlington, MA www.nbminc.com Year Founded: 1985 President/Owner: William Tracia Number of Employees: 75 Primary Vendors: Sharp, Ricoh, Konica Minolta, KIP, Lexmark, FP Mailing, OKI Data, HP Primary Solutions Offerings: INFODYNAMICS, GoldFax, PaperCut, ImageSilo, Nuance Primary Leasing Partners: CIT, LEAF, DLL, GreatAmerica Approximate Yearly Revenue: $23 million Fastest-Growing Business Segments: Managed IT, mailing, solutions Biggest Accomplishment of the Past Year: Ricoh’s decision to exit the SMB market as a direct sales and service organization left a significant opening for a strong independent dealer in

We Saw It In ENX Magazine


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Elite Dealers $20 Million to $50 Million

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Massachusetts and New Hampshire. NBM added Ricoh to its hardware roster and became an authorized dealer. Why We Consider NBM Elite: • Old-school marketing. In an effort to gather more eyeballs and mindshare, NBM reverted to a marketing channel it hadn’t used in quite some time—the billboard—which has produced some success. The dealer’s main marketing weapon of choice is email. • Speaking their language. NBM feels one of its biggest selling points is the ability to engage customers on different levels, from MFPs to wideformat, managed IT, MPS, digital displays and mailing solutions. The dealer’s market is flooded by manufacturer direct branches, thus the product and service offerings available to the SMB clients are limited. • Seizing an opportunity. NBM was able to supplant a manufacturer as provider of choice for a small college in Boston, where the dealer installed 18 new Sharp color MFPs. • Added perks. One of the reasons employees have grown to love NBM is its calendar of fun events, from the President’s Dinner to the summer kickoff bash and the annual holiday party. A new policy enables all employees to take a half-day off every other Friday, which has proven popular among administrative and service employees.

NBM employees show their support for the New England Patriots

Charles Tiernan, founder and president

New England Copy Specialists Woburn, MA www.necs.biz

Year Founded: 1965 President/Owner: Charles Tiernan Number of Employees: 110 Primary Vendors: Canon, HP, Konica Minolta Primary Solutions Offerings: Canon, PaperCut, Therefore, Digitech Systems Primary Leasing Partners: US Bank, Canon Finance Approximate Yearly Revenue: $30 to $35 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: After a thorough vetting process to ensure it was the right fit for customers, NECS transitioned from Samsung to HP in late 2017. The dealer has already been recognized by HP as a premier partner, with an invitation to take part in the OEM’s A3 Leaders Club. Why We Consider NECS Elite: • Total solutions. The NECS team works with clients to craft a program that enhances their business operations. This generally consists of a combination of hardware, software and managed services that unifies business processes under one umbrella. Customers value having one vendor to accommodate the majority of their needs. • Online purchasing. NECS is in the process of incorporating an e-commerce platform into its website to enhance the customer experience.

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The site will enable visitors to get product information, initiate quotes and purchase items including laptop computers, scanners and select MFPs. The platform will keep NECS in line with the expectations of its customer and prospect base. • Contractual success. The dealer was able to procure a contract with a national pharmaceutical company that required hardware and managed services for its facilities across the country. NECS was able to deliver the hardware to client’s headquarters in a matter of days and integrate approximately 300 of the MFDs nationwide with software that allows for automatic indexing of scanned files. • Satisfied employees. NECS’ culture has produced a staff with an average tenure of 15 years across all departments. Its annual President’s Club trip and work-at-home opportunities are among its perks, and top-performing employees often treated to dinners, weekend getaways and Red Sox baseball tickets behind home plate.

Kevin Morris

OneDOC Managed Print Services LLC

Oklahoma City, OK www.mpsok.com Year Founded: 2009 President/Owner: Kevin Morris Number of Employees: 21 Primary Vendors: Brother, HP, Konica Minolta, Xerox Primary Solutions Offerings: Intellinetics, PaperCut Primary Leasing Partners: DLL, TIA Bank, GreatAmerica Approximate Yearly Revenue: $25 million Fastest-Growing Business Segments: MPS (30%)

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Rhyme

Portage, WI www.rhymebiz.com Year Founded: 1945 President/Owner: Mike Steinhoff Number of Employees: 95 Primary Vendors: Sharp, KYOCERA, Xerox Primary Solutions Offerings: PaperCut, Square 9, Drivve Primary Leasing Partners: GreatAmerica 76

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Biggest Accomplishment of the Past Year: OneDOC reached the $25 million revenue mark in only its ninth year of operation. Why We Consider OneDOC Managed Print Services Elite: • MPS challenge. Seeking to extend its reach, OneDOC put together a radio advertisement that challenged listeners who were currently engaged in MPS services with another provider. The ad asked them to contact OneDOC if the incumbent vendor didn’t provide a set of stated metrics that represents what a true MPS partner should provide. It struck a chord with listeners, and OneDOC wrote a significant amount of business as a result. • Points of differentiation. The company follows the motto of putting the “M” in managed print services. While many companies sell copiers and printers on a cost-per-page basis and term it MPS, OneDOC believes it takes a more expansive offering in order to truly provide a meaningful program. • Employee autonomy. OneDOC encourages its employees to take ownership of their work in dealing with customers. The firm also stakes the claim of having one of the highestpaid workforces in the industry, backed by unlimited vacation time. • Philanthropy. Among the organizations supported by OneDOC Managed Print Services are the American Diabetes Association, the American Heart Association and the United Way.

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Approximate Yearly Revenue: $20 million Fastest-Growing Business Segments: MPS (249%) Biggest Accomplishment of the Past Year: The continued growth of the dealer’s charitable foundation, Rhyme Time, has enabled it to expand contributions to people and organizations in need. Rhyme has raised more than $150,000 towards scholarships for students afflicted with cancer. Why We Consider Rhyme Elite: • Digital marketing. The dealer has focused much of its efforts on the digital space, optimizing its website through SEO, SEM and content marketing via its technology blog. This has enabled Rhyme to generate many new leads through its site. • Scoring points. Rhyme recently became the official office-supply partner for the Wisconsin Herd, the NBA G League basketball affiliate of the Milwaukee Bucks. And by partnering with an Oshkosh, WI-based sports team, Rhyme solidified its roots in the market. • Besting the competition. One of Rhyme’s most significant contract wins in 2017 was an MPS deal that consisted of 250 devices, which the company won over a number of international vendors. • Top performances. The dealer’s service department was recognized by BEI Services with the Gold-level Service Excellence Award. Rhyme also had 10 technicians honored with either Gold- or Platinum-Level service performance. Vendors also honored Rhyme for reaching sales plateaus, while clients and charitable organizations have cited the company for their exemplary work. Additionally, Rhyme donates its expertise and resources every year to local non-

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profits that can’t afford to upgrade office equipment, software or IT infrastructure.

Smile Business Products Sacramento, CA smilebpi.com

Year Founded: 1997 President/Owner: Joe Reeves Number of Employees: 133 Primary Vendors: Sharp, Lexmark, Fujitsu, Panasonic, Muratec, Samsung, Epson, Dell, Datto Primary Solutions Offerings: Square 9, DocuWare, Drivve, PaperCut, Microsoft, IT Glue, N-Able, Warranty Master, Open DNS, MXToolbox Primary Leasing Partners: GreatAmerica, DLL Approximate Yearly Revenue: $25 to $30 million Fastest-Growing Business Segments: MFP placements (25-30%) Biggest Accomplishment of the Past Year: Employees invested many hours

Joe Reeves, CEO of Smile Business Products

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Elite Dealers $20 Million to $50 Million

Standard Office Systems Duluth, GA www.soscanhelp.com

Year Founded: 1964 President/Owner: Bryan Ammons Number of Employees: 116 Primary Vendors: Canon, Sharp, KYOCERA, KIP, HP, Sophos, Datto 78

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on the bid process that enabled Smile Business Products to reclaim the State of California contract. Why We Consider Smile Business Products Elite: • Online advertising. During the past year, Smile invested in Google advertising, which is driving more traffic to its website. The dealer has also partnered with Amplify and rolled out a blog series incorporating all of its services. • No California dreaming. Even as the incumbent provider, Smile went through an extremely complex bid process. It used aggressive pricing and its relationship with Sharp to top a number of fierce competitors, securing the contract valued at $50 million. • Industry honors. Smile has received the Hyakuman Kai Elite Dealer Award for Outstanding Achievement for the past 20 years. To honor the dealer on its 20th anniversary, Sharp presented Smile with the Professional Excellence, Commitment to Customer Service and Leadership in the Community awards. Smile has received the Platinum Level Service Award from Sharp for the past four years, and the Innovative Dealer Award in 2016. • Community caring. The dealer has donated copiers, printers and even its retired service cars and trucks to the Sacramento Food Bank and Family Services. Smile also annually sponsors the Safe & Super Halloween at Fairytale Town in Sacramento. This year, Smile is supporting their new Story Center Technology Corner, providing the Sharp interactive white board. The company also sponsors the Monterey County Natividad Medical Center’s Pediatrics Holiday Toy Drive.

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Primary Solutions Offerings: PrintVantage, Canon, Sentryfile, PaperCut, Sepialine, Nuance, Sharp Primary Leasing Partners: Internal leasing Approximate Yearly Revenue: $34 million Fastest-Growing Business Segments: Managed services (30%) Biggest Accomplishment of the Past Year: In 2017 and 2018, Standard Office Systems was named to the Best Places to Work list by the Atlanta Business Chronicle. This places the dealer in the top 20 businesses within its classification. Why We Consider Standard Office Systems Elite: • Customer flexibility. Standard Office Systems provides a variety of product lines and a true in-house leasing option. Its managed services and business phone systems allow it to be the single vendor of choice for clients. This simplifies vendor management, and allows the dealer to seamlessly integrate all of a company’s office technology, providing more efficiency and effectiveness. • Biggest takedown. During the past year, Standard Office Systems procured a contract with a major educational institution valued at approximately $788,000. • Opening its doors. Standard Office Systems relies on hosted events to bolster its marketing efforts, including themed VIP tours at its headquarters and bi-annual Open House events that target specific markets. In this manner, the dealer can customize events into experiences crafted to meet clients’ specific needs.

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• Ideal working environment. In order to foster a team environment, Standard Office Systems hosts departmental outings, including bowling, golf and sporting events, in addition to company-wide cookouts and parties. Cross-departmental unity is created by having departments share in team meetings with other branches of the operation.

Stargel Office Solutions Houston, TX www.stargel.com

Year Founded: 1987 President/Owner: Jack Stargel Number of Employees: 101 Primary Vendors: Toshiba, HP, Lexmark, Océ, KIP, MBM Primary Solutions Offerings: DocuWare, PaperCut, Drivve, Nuance, FlashGrade, PrinterLogic, Datto Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $20 to $25 million Fastest-Growing Business Segments: MNS, MPS Biggest Accomplishment of the Past Year: Stargel Office Solutions hosted a major Open House at Minute Maid Park in May, with more than 500 guests from 230 companies enjoying catered food, beverages and thousands of dollars’

We Saw It In ENX Magazine


2018

Elite Dealers $20 Million to $50 Million • Answering the call. Stargel Office Solutions created a Stargel Gives Back program following Hurricane Harvey. The dealer distributed more than 20,000 pairs of socks to a number of relief centers, while President Jack Stargel started an internal fundraiser for employees directly impacted by the storm. In addition to employee donations, the company more than matched the contributions. The dealer also supports many non-profit organizations, a list that includes the Alzheimer’s Foundation, American Cancer Society, American Heart Association, Crime Stoppers, Epilepsy Foundation, Houston SPCA and Juvenile Diabetes Research Foundation.

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The executive team at Stargel Office Solutions (from left): From left: TJ DeBello, vice president of sales; Rhonda Stagg, vice president of finance and administration; Jack Stargel, owner and president; Tyson Stargel, owner and vice president; Slade Stargel, owner and sales manager; and David Redd, vice president of service

worth of raffle prizes. Why We Consider Stargel Office Solutions Elite: • Marketing prowess. The dealer hired its first dedicated marketing professional, with a strategy to rejuvenate the corporate website and marketing collateral while increasing brand awareness. Stargel Office Solutions has also enhanced its social media presence and mobilized an inbound marketing strategy. • Customer coup. Stargel Office Solutions closed a managed print services deal, including more than 5,000 printers, with a large health care provider. • Points of differentiation. The dealer boasts four unique selling points that set the company apart from competitors. It provides live support, dispatch and reception, all without the use of contractors (including delivery), and houses more than $1 million in its parts and supplies inventory. It has a package of core values: honesty, integrity, a customer-first mentality, professionalism, staying competitive and being passionate. Lastly, its Stargel Guarantee ensures techs will be on site and repairing a client’s MFP within three hours or the service bill for the month is free.

Topp Business Solutions Scranton, PA toppcopy.com www.toppitservices.com

Year Founded: 1957 President/Owner: Paul Falzett (CEO), Chris Falzett (president) Number of Employees: 100 Primary Vendors: Ricoh, Canon, Konica Minolta, HP Primary Solutions Offerings: Laserfiche, PaperCut, Canon, EFI, Microsoft, Dolbey Systems, FTR Primary Leasing Partners: DLL, Wells Fargo, US Bank Approximate Yearly Revenue: $20+ million Fastest-Growing Business Segments: MPS, IT services, document services

We Saw It In ENX Magazine

Paul Falzett, CEO

Chris Falzett, president

Biggest Accomplishment of the Past Year: Topp Business Solutions scored double-digit growth in managed print services, document services, managed IT and production print. Why We Consider Topp Business Solutions Elite: • MPS marvels. The dealer has elevated tailoring its managed print services to an art form. Its willingness to implement billing mechanisms that meet client needs, while providing overall support of the agreements, made MPS a significant growth area for Topp during 2018. • Key wins. Four major contract deals stood out as highlights for Topp this year. They include document management for a large regional airport, a multi-state MPS deal that included 300-plus units, a large CRD competitive takeover with production printing equipment, and medical records management/fulfillment through its IT services division. • Recognitions. Among the awards Topp Business Solutions has received in the last three years are the Ricoh Circle of Excellence and National Dealer Service Council, along with the Canon Golden Eagle Award. In 2018, the dealer was honored with the Mighty Oak Award for its local philanthropic endeavors. • Giving back. During the course of the year, Topp Business Solutions donated between $150,000 and $200,000 to various causes. It employees and owners are active in local civic groups, and the company provides holiday meals for three local organizations.

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Elite Dealers $20 Million to $50 Million

Louis Usherwood

Usherwood Office Technology Syracuse, NY www.usherwood.com

Year Founded: 1976 President/Owner: Louis Usherwood Number of Employees: 162 Primary Vendors: Canon, Xerox, Microsoft, Cisco, Polycom, Milestone, Axis, HP, Samsung, HP Primary Solutions Offerings: Square 9, Milestone, Skype, Hypersign, Microsoft, Polycom Primary Leasing Partners: US Bank, GreatAmerica, Canon Finance Approximate Yearly Revenue: $30 million Fastest-Growing Business Segments: Managed IT (38%), video conferencing (28%), security/surveillance (18%) Biggest Accomplishment of the Past Year: The dealer surpassed the $30 million in revenue plateau for the first time in its history. Why We Consider Usherwood Office Technology Elite: • Client journey. Usherwood Office Technology features an Odyssey Process that takes clients from consultation to completion through a five-year technology roadmap. This seven-step process guarantees predictable outcomes of value to both the dealer and the customer. • Healthy business. The dealer procured a deal with an assistedliving community and hospital, which included more than 170 print engines tied together at the server level with Canon uniFLOW and a card system for accessing MFPs, printers and doors. 80

Woodhull, LLC

Springboro, OH www.woodhullusa.com Year Founded: 2000 President/Owner: Susie Woodhull Number of Employees: 70 Primary Vendors: Ricoh Primary Solutions Offerings: Nuance, Square 9, PaperCut, RightFax Primary Leasing Partners: US Bank, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $21.8 million Fastest-Growing Business Segments: Software solutions (25%), digital imaging, production print Biggest Accomplishment of the Past Year: The dealer improved its Net Promoter Score to an all-time high of 94 percent. Woodhull is also on a

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• Kudos. The dealer was named a Canon Advanced Partner for the fourth year in a row. It was recognized by Xerox as its Fastest Growing Dealer in the United States. Usherwood ranked third on the Best Places to Work in Central New York and was named Fastest Growing Family Business in Central New York. • Employee development. Usherwood cultivates an environment that allows for individual and professional growth. The dealer always seeks to hire from within for management opportunities that arise. Employees are also incented for various accomplishments, including raises for certifications in the IT field.

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five-month hardware revenue streak, exceeding $1 million per month across verticals including health care, education and manufacturing. Why We Consider Woodhull Elite: • Marketing success. The dealer offers information sessions for customers and prospects at its headquarters so they can garner more insight into Woodhull’s technology track. Woodhull also hosts an annual Customer Appreciation event at Great American Ball Park, home of the Cincinnati Reds. • Contract score. Woodhull nailed down an agreement with a local health care provider, a hardware and software pact valued at $1 million. • Industry appreciations. Woodhull has now garnered Elite Dealer honors for the 18th consecutive year. Other honors in 2018 include Ricoh’s Highest Revenue in Digital Imaging Solutions, and Ricoh’s Service Excellence Award for the fifth straight year. The Dayton Business Journal cited the dealer as a Top 100 company, Top 25 Womanowned company and Fastest Growing company. • Civic support. Woodhull sponsors the GEM City Jam Golf Outing that benefits the local Children’s Hospital, and has sponsored the Muse Machine since 2002, which benefits local youth in accessing the arts. Owner Susie Woodhull is a director on the board of ThinkTV, and a 17-year board sponsor for Public Television’s Great TV Auction.

We Saw It In ENX Magazine


Elite Dealers $20 Million to $50 Million

XMC, Inc.

Memphis, TN www.xmcinc.com Year Founded: 1991 President/Owner: Sean Seward Number of Employees: 90 Primary Vendors: Xerox, HP, FP Mailing Primary Solutions Offerings: Square 9, PaperCut, Nuance Primary Leasing Partners: GreatAmerica, Xerox Financial Services Approximate Yearly Revenue: $20 to $25 million Fastest-Growing Business Segments: Production, MPS, app workflows, managed services Biggest Accomplishment of the Past Year: XMC joined the Visual Edge Technology strategy, enabling the

dealer to accelerate its growth strategy through organic investment and strategic acquisitions. The deal also enables XMC to leverage a national network of dealers. Why We Consider XMC Elite: • Social selling. During 2018, the leader implemented a social selling class for select sales reps to increase awareness of the importance of leveraging social channels, ultimately driving new discussions that open the door to incremental revenue opportunities. • Going off-click. XMC rolled out an optional MPS agreement for customers unwilling to commit to a per-click charge. As part of the deal, customers must purchase their supplies from XMC, and in return the dealer provides labor support on all eligible devices. This has helped onboard many clients who were not interested in a long-term contract. Within the first 12 months, however, customers invariably opt for a full-service MPS contract. • Client success. XMC secured a deal with a large finance institution that entailed 200 net-new units and more

Employees of XMC get into the spirit of Halloween

than 600 managed devices. The approach helped differentiate XMC from other competitors who were relying on price-led proposals. • Helping hands. Each year, XMC partners with the Make-A-Wish Foundation to make a child’s dream become reality. Locally, the company donates money and canned food from each of its eight branches to local food banks. Each branch also does its share to help the Salvation Army with donations of clothing, furniture and household items. XMC also supports the American Heart Association, Coats for Kids and the American Cancer Society.

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Elite Dealers: $10 Million to $20 Million

ASI Business Solutions Dallas, TX www.asibiz.com

Year Founded: 1989 President/Owner: Ken Copeland Number of Employees: 55 Primary Vendors: Xerox, Lexmark, KIP, FP Mailing Primary Solutions Offerings: PaperCut, Ademero, Nuance, EFI Primary Leasing Partners: US Bank, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $12 to $14 million Fastest-Growing Business Segments: Production printing equipment (14%) Biggest Accomplishment of the Past Year: Adding Xerox production printing technology to its product arsenal provided a huge sales bump for ASI. Why We Consider ASI Business Solutions Elite: • Email marketing. As a way of improving communication with prospects and current customers, ASI has stepped up its efforts with email marketing. This has enabled its sales team to go deeper with clients and

learn more about their interests while bolstering brand awareness. • Biggest haul. ASI’s largest sale this year was for a Dallas-based assets, property and construction management company. • SEO success. The marketing department at ASI has also concentrated on search engine optimization. The efforts have yielded success, ranking the company first in several Google keyword searches. Despite some changes in Google’s search algorithm last summer, the dealer maintains the top spot in organic search results. • Serving the community. ASI supports many worthwhile causes through donations of money, goods, labor and time. The dealer provides monetary support through Communities Foundation of Texas for Business (CFT4B), which assists companies in using philanthropy and community programs in order to serve social needs while meeting corporate objectives. ASI employees also volunteer through CFT4B with eight hours of paid time off that benefits food banks, animal shelters, family services, community gardens, pantries and schools, among others.

Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Cannon IV joined the Flex Technology Group and expanded its sales territories to include Ohio, Texas and Kentucky. Why We Consider Cannon IV Elite: • Enhanced arsenal. Becoming a part of the Flex Technology Group has given Cannon IV access to new technology that provides enhanced visibility, improved reporting and a broader suite of software solutions. This has opened the door to bring greater value to its client base. • Industry honors. The company received a Dealer of Distinction Award from GreatAmerica Financial Services, and was also named the INTEC Dealer of the Year. Cannon IV also grabbed a spot among the Best Places to Work in Indiana. • Growth vehicles. Cannon IV enjoyed several large wins in the university and academic markets and has grown its reach with legal clients. • Quality work environment. The dealer works to create a family atmosphere and encourages teamwork across all departments, while also taking care of its employees when they are in need. Employees are empowered to make decisions and bring new ideas to the table.

Cannon IV – A Flex Technology Group Company Indianapolis, IN www.cannon4.com flextg.com

The ASI leadership team (from left): Scott Stahl, vice president of finance; David Downs, director of sales; Scott Wiggins, executive vice president; Ken Copeland, president; Doug Young, vice president of service; and Janel L. Dickey, director of talent acquisition and human resources

Year Founded: 1974 President/Owner: Jeff Jones Number of Employees: 35 Primary Vendors: HP, Canon, Xerox, Lexmark, Dell, Zebra Technologies Primary Solutions Offerings: DocuWare, Nuance, HP Primary Leasing Partners: GreatAmerica, US Bank, Wells Fargo, GE Approximate Yearly Revenue: $15 to $20 million We Saw It In ENX Magazine

Centriworks Thermocopy Knoxville, TN www.thermocopy.com www.centriworks.com

Year Founded: 1964 President/Owner: S.R. Sumner Number of Employees: 65 Primary Vendors: Ricoh, KYOCERA, HP, Epson

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Only 138 of 1,785 eligible technicians earned Ricoh’s 2018 Prestige Certification. Nine of the 138 are on Centriworks’ team

Primary Solutions Offerings: PaperCut, PrinterLogic, M-Files, PSIGEN, Collabrance Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $16 million Fastest-Growing Business Segments: Solutions (250%) Biggest Accomplishment of the Past Year: Its platform of creating “raving fans” has roots in technical service, where the dealer has a year-to-date Net Promoter Score of 95. Why We Consider Centriworks Thermocopy Elite: • KPI stats. The numbers speak to Centriworks Thermocopy’s excellent performance, including a year-to-date billing accuracy of 99.5 percent. Plus, the dealer has a service response time of less than 2.6 hours. Numbers aside, the company believes its teams provide clients with a caring, intelligent perspective to produce the best possible solutions. • Marketing budget. The company’s Area Business Managers (account representatives) are furnished with a substantial marketing allowance to utilize within their respective territories. The belief is that these reps know where the funds can best be leveraged; for example, they can select which Chamber of Commerce events will yield the most bang for their marketing bucks. The ABMs are required to be completely involved in the event and are responsible for coordinating any necessary marketing materials with Centriworks Thermocopy’s creative director. 84

• Client coups. One big win came with a health care client in a deal that included 800 units installed in a cost-per-copy contract worth roughly $4 million over the life of the deal. The dealer also added a new solution for the customer that netted over $100,000 in revenue. • Community caring. Through the first eight months of 2018, Centriworks Thermocopy has contributed to more than 35 organizations in the community. The dealer encourages team members assume leadership roles with these organizations and supports them with funding and time off from work.

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The executive leadership team at CPI Technologies (from left): Rob Kassing, vice president of sales; Jesse Watson, director of technology solutions; Heidi Crane, chief operating officer; and Erik Crane, CEO

CPI Technologies

Springfield, MO www.copyproductsinc.com Year Founded: 1963 President/Owner: Erik Crane (CEO, owner), Heidi Crane (COO, owner) Number of Employees: 60 Primary Vendors: Toshiba, Konica Minolta, HP, RISO Primary Solutions Offerings: PaperCut, DocuWare, Print Audit, Collabrance, Nuance Primary Leasing Partners: US Bank, GreatAmerica, CPI Approximate Yearly Revenue: $10 million Fastest-Growing Business Segments: MNS (100%), MPS (30%), hardware Biggest Accomplishment of the Past Year: CPI Technologies kept busy in 2018 enhancing its market share in the educational vertical by adding several large school districts to its client roster. Why We Consider CPI Technologies Elite: • Social media quarterback. CPI Technologies hired a social-media coordinator to handle and grow its marketing strategies. The company

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also implemented a communityfocused program, CPI@One (being “at one” with the community), for which it pays employees to volunteer during the workday with charitable organizations in the communities it serves. • Educational process. As stated earlier, CPI Technologies garnered several large MFP deals with three educational clients, and the dealer spent the entire summer installing more than 500 MFPs. The size and scope of the contracts prompted the dealer to lease additional warehouse space, as its capacity was taxed to the fullest. • Setting standards. Believing its word is its bond, CPI Technologies established a set of core values that speaks to standards such as ethical business practices, giving back and strong partnerships with customers. • Corporate kindness. In addition to its CPI@One program, CPI Technologies assists its communities in other fashions. The Cranes sit on the boards of several charitable boards, including United Way and CASA. And as a good environmental citizen, CPI Technologies has a “Green Warehouse” and recycling program that encourages less waste and reduces the dealer’s carbon footprint.

We Saw It In ENX Magazine


Elite Dealers $10 Million to $20 Million

EDGE Business Systems Roswell, GA www.edgeatl.com

Year Founded: 2011 President/Owner: Josh Salkin, Rick Duerr, Cha Holmes, Rich Simons Number of Employees: 42 Primary Vendors: Xerox, Toshiba, HP, Lexmark, KIP, FP Mailing Primary Solutions Offerings: Nuance, PaperCut, Drivve Primary Leasing Partners: Wells Fargo, GreatAmerica, CIT, TIAA Bank Approximate Yearly Revenue: $10.1 million Fastest-Growing Business Segments: Organic growth across all segments Biggest Accomplishment of the Past Year: EDGE Business Systems has made the Inc. 5000 list of fastestgrowing companies for each of the past two years. Why We Consider EDGE Business Systems Elite: • Clicking off profit. EDGE implemented a “Combine the Click” promo from HP that blends MFP and desktop-printer business to add clicks and streamline the vendor experience for the customer. The program provided exceptional service pricing, enabling the dealer to attain typical MFP rates. • Mailing it in. A new offering for EDGE in 2018 is its mailing, postage

EDGE Business Systems owners (from left): Rick Duerr, Cha Holmes, Josh Salkin and Rich Simons 86

Function4

Sugar Land, TX www.function-4.com

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and shipping division. It has been a hit with customers who want local service and support, as many competitors have shifted to an indirect support model. • Contract success. In a deal worth more than $1.2 million, the company garnered an agreement with a large health care provider in multiple states, including 100 net-new devices and PaperCut software. • Shedding corporate skin. EDGE Business Systems considers itself the anti-corporation. Its employees all play fantasy football, vintage arcade games can be found in the sales lounge and a committee schedules monthly employee events. Another example of the dealer’s fun and competitive nature is the EDGE Strike notifications that are sent out every time a sales person inks a deal, with a brief explanation of how they won it and what competitors were thwarted.

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with its printers and copiers to streamline customer processes. Why We Consider Function4 Elite: • Customer study. In an effort to deliver true print, IT and office solutions tailored to the needs of its client base, Function4 studies the nuances of a given customer and uncovers underlying issues that may have gone unnoticed. The evaluation process can help pinpoint current and future needs, and enables Function4 to deliver a solution suited to that client. • Contract success. Function4 captured a pair of deals with large health care providers in two markets, leveraging manufacturers’ contracts. • Partner recognitions. In recent years, Function4 has won the Service Excellence Platinum Award from BEI Services, the Hyakuman Kai Award from Sharp, Konica Minolta’s ProTech Award, the Torch Award from the Better Business Bureau and the DLL Elite Award. • Charitable endeavors. Function4 makes monetary donations to a number of local organizations. Its Santa’s Elves program consists of company employees building bicycles that are

Year Founded: 2014 President/Owner: Bill Patsouras, Paul Skinner, Bob Evans (partners) Number of Employees: 84 Primary Vendors: Konica Minolta, Sharp, HP, KYOCERA Primary Solutions Offerings: M-Files, Nuance, PaperCut, Print Audit Primary Leasing Partners: DLL, GreatAmerica Approximate Yearly Revenue: $15 to $20 million Fastest-Growing Business Segments: Solutions The Function4 executive team (from left): Bob Evans, partner; Brandon Deckert, director of administration; Mike Holland, (20%) Biggest Accomplishment senior business analyst; Ryan Skinner, general manager, Beaumont and Lake Charles; Sammy Tarrant, service manager, of the Past Year: The Paris; Roland Koennecke, service manager, Houston; Paul dealer successfully Skinner, partner; Keith Watts, service manager, Beaumont; Bill implemented IT solutions Patsouras, partner; Ben Schaeffer, director of sales, Paris and that work in conjunction Sherman; and Brad Yocum, director-advisory group, Houston

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distributed to children in need around the holidays. The dealer also collects school supplies that are donated to area schools.

Hendrix Business Systems Matthews, NC hendrixbusiness.com

Year Founded: 1976 President/Owner: Roger Hendrix Number of Employees: 65 Primary Vendors: Xerox, Canon, HP Primary Solutions Offerings: Canon, Square 9, PaperCut, Therefore Primary Leasing Partners: Canon Finance, TIAA Bank, Wells Fargo Approximate Yearly Revenue: $15 to $20 million Fastest-Growing Business Segments: Production print, software, Canon/Xerox workgroup devices Biggest Accomplishment of the Past Year: The dealer has made significant expansions and modifications in all four of its locations. Why We Consider Hendrix Business Systems Elite: • Expanding for success. In recent years, Hendrix has expanded in North Carolina, with new locations in Charlotte and Greensboro, and also acquired a copier

company in the Raleigh metro area. The success of these branches prompted the dealer to invest in its expansion. In Charlotte, Hendrix doubled the showroom area to make room for HP and Xerox equipment. It expanded the Greensboro location and added a room for sales reps, while in Raleigh, new flooring was installed in the showroom and office areas. Additional warehouse space was added at the Matthews headquarters, along with a showroom refresh. • Key win. While not a new client, a private liberal arts university provided the biggest score for Hendrix in 2018. It was the biggest deal in terms of revenue and devices, and the university—pleased with past experiences—didn’t bother sending out bid requests. The project included virtually every product category the dealer supplies and supports, with high-speed production machines, workgroup printers, wide-format devices and an MPS program, along with solutions. • Lead generation. Hendrix added geofencing as a lead-generation strategy, used in conjunction with its web advertisements and Google AdWords campaigns. The geography includes focusing on its three metro markets. • Family affair. The dealership is a thirdgeneration business, with 10 family members working in various roles within the company. Hendrix conveys a sense of equal partnership among its staff to achieve its focus on customer service.

Easy. Efficient. Reliable.

imageOne

Oak Park, MI www.imageoneway.com Year Founded: 1991 President/Owner: Rob Dube Number of Employees: 60 Primary Vendors: HP, Xerox, Lexmark, Konica Minolta Primary Solutions Offerings: PaperCut, Intellinetics, Laserfiche, Printer Logic, Print Audit We Saw It In ENX Magazine

imageOne co-founders Rob Dube, president (left) and Joel Pearlman, CEO

Primary Leasing Partners: US Bank, HP Financial Services Approximate Yearly Revenue: $15 million Fastest-Growing Business Segments: A3 hardware Biggest Accomplishment of the Past Year: During each quarter of the past year, imageOne surpassed its previous year’s sales and profit record. Why We Consider imageOne Elite: • Conversion rate. When imageOne is able to get its foot in the door with a prospect, its conversion rate is pretty high. One enticement the dealer used was offering gift cards to prospects that met with them. imageOne promotes this marketing strategy through email, social media and a banner on its homepage. • New client takedown. The dealer’s biggest coup came in the form of a Kentucky-based financial institution. The contract includes managing 50plus locations and more than 400 devices. • 20/20 planning. All imageOne team members fill out an annual vision and goals worksheet that encompasses personal, health and professional objectives. The goals are based on one-, three- and five-year plans. During weekly one-on-one meetings, managers discuss the goals with team members and assess how the company can help individuals realize their objectives. • Community awareness. All team members at imageOne are allotted a paid day off to spend time contributing to a community-based cause. The dealer has a designated “community champion” who researches volunteer opportunities throughout the country and helps employees identify causes that may be of interest to them.

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Elite Dealers $10 Million to $20 Million

Imagine Technology Group (ITG) Chandler, AZ www.itgarizona.com

Year Founded: 2011 President/Owner: Mary Ellen Franz, Chad Schwartz, Rudy Parga (managing partners) Number of Employees: 48 Primary Vendors: Sharp, Toshiba, Lexmark, KIP, FP Mailing Primary Solutions Offerings: Square 9, PaperCut, Drivve, Microsoft, Nuance, PrinterLogic, babyTEL, DocuWare, ReadSoft Primary Leasing Partners: Wells Fargo, TIAA Bank, in-house Approximate Yearly Revenue: $10 million Fastest-Growing Business Segments: IT services (50%), MPS (35%), MFP (26%) Biggest Accomplishment of the Past Year: ITG has grown its managed network services by 50 percent in the past year and is confident about future opportunities in this space. Why We Consider Imagine Technology Group (ITG) Elite: • Security solutions. The dealer has focused on expanding its network security options to include penetration and vulnerability testing. This has enabled ITG to grow its footprint within its customer base. • Contract coups. ITG nailed down a pair of significant contracts during 2018, providing solutions to a global transportation company and a worldwide construction firm. • Handling adversity. The past year was a challenging one for ITG’s employee base, which endured several healthrelated challenges. The company came together and demonstrated its family-first mentality, with coworkers rallying around the afflicted individuals by offering emotional and financial support. ITG shows that same compassion to the community through activities such as meal planning for 88

Integrated Office Technology (IOTEC) Santa Fe Springs, CA www.iotecdigital.com

Year Founded: 2001 President/Owner: Bob Zieman (president), Doug Lu (vice president), Dana Ruf (controller) Number of Employees: 67 Primary Vendors: Toshiba, Konica Minolta, HP, Brother Primary Solutions Offerings: Nuance, Prism, MaxxVault, PaperCut, Drivve, DocuWare, GoldFax Primary Leasing Partners: GE, US Bank, LEAF, DLL Approximate Yearly Revenue: $15 to $20 million Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: The cultivation of successful managed IT and software divisions. Why We Consider IOTEC Elite: • Marketing campaigns. IOTEC relies on monthly email marketing

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a local hospice, as well as food and diaper drives. • Process efficiency. The dealership takes pride in providing customers with more efficient ways to bolster their business processes, including print management, call efficiency, software solutions and network security.

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campaigns sent to clients and prospects that detail the dealer’s product offerings while integrating interesting articles about the industry. • Hosted events. Another marketing tool IOTEC leverages is hosting customers and prospects so they get a glimpse at what the dealer and its manufacturers have to offer. IOTEC brings people together in a relaxed and fun environment that doesn’t feel overly corporate. • Employee perks. In an effort to ensure all employees feel valued, IOTEC has a monthly free car wash with a catered lunch. Other initiatives include a monthly wellness campaign and casual dress Fridays. The dealer also encourages employees to participate in philanthropic endeavors of their choice. • Generous spirit. IOTEC is an avid supporter of inner-city schools within Los Angeles County, providing donations for the schools as well as financial aid that allows students to attend them. During the past 12 years, IOTEC has been the main sponsor of “Hook for the Cure,” which benefits the Cystic Fibrosis Foundation. The event has raised more than $7 million for the Foundation.

KOMAX Business Systems South Charleston, WV www.komaxwv.com

Year Founded: 1999 President/Owner: Bob Maxwell Number of Employees: 46 Primary Vendors: Konica Minolta, Muratec, KIP, FP Mailing, Canon Primary Solutions Offerings: Konica Minolta, Adamero Primary Leasing Partners: DLL, US Bank, TIAA Bank We Saw It In ENX Magazine


888.632.5515 | sales@imagestar.com | www.imagestar.com


Elite Dealers $10 Million to $20 Million supports its local YWCA, funding programs that support women’s health and combat racism.

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Approximate Yearly Revenue: $12.8 million Fastest-Growing Business Segments: Managed IT (40%), managed voice (50%), production print (30%) Biggest Accomplishment of the Past Year: For the third year in a row, KOMAX received Konica Minolta’s Pro-Tech Service Award. The honor took into account the dealer’s performance in service-management skills, inventory control, dispatch efficiency and customer satisfaction ratings. Why We Consider KOMAX Business Systems Elite: • Marketing home run. The dealer played host to a managed IT services seminar at Appalachian Power Park, home to the West Virginia Power minor league baseball team, in an event that attracted more than 60 local businesses. KOMAX also hosted a series of lunch-and-learn workshops focusing on managed voice and managed IT. • Educated performance. KOMAX was awarded education bids with two clients, which included a takedown of more than 200 color systems, multiple mailing systems and a documentmanagement solution. • Perfect attendance. The dealer instituted an employee incentive program that rewards individuals with perfect attendance for a month or quarter. Qualifying workers are eligible for cash prizes, weekend trips, televisions and gift certificates. • Making dreams a reality. KOMAX hosted its 14th annual charity golf tournament to benefit the Make-AWish Foundation. Thus far, the dealer has raised more than $150,000 to help grant the requests of children facing life-threatening illnesses. In the past year, KOMAX donated 40 copiers to churches, schools and nonprofits in need of equipment. The dealer also 90

Jeffrey Cousins

Kraft Business Systems Grand Rapids, MI www.kraftbusiness.com

Year Founded: 1995 President/Owner: Jeffrey Cousins Number of Employees: 50 Primary Vendors: KYOCERA, Sharp, Lexmark Primary Solutions Offerings: Microsoft, FileBound, PSIGEN, EMR software, HIPAA compliance and review Primary Leasing Partners: GreatAmerica, Team Financial Approximate Yearly Revenue: $10 million Fastest-Growing Business Segments: Health care solutions (25%) Biggest Accomplishment of the Past Year: The dealer completed its first acquisition and has earned a reputation in the health care and technology fields as an expert.

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Why We Consider Kraft Business Systems Elite: • Vertical vitality. Kraft Business Systems has a keen awareness of the challenges its clients are facing in the aforementioned health care and technology sectors. In turn, the dealer has made substantial investments in people who are experts in those disciplines and can communicate at their level. • Top score. Given its breadth of expertise and competence in the health care sector, it comes as no surprise that Kraft Business Systems’ mostsignificant win of the past year came in the form of a large health care system. The deal encompassed a staggering 1,000 devices. • Family focused. Kraft Business Systems has cultivated a flexible work environment that concentrates on employees’ work/life balance. The dealer has created a defined path for growth and advancement within the organization that gives employees a sense of ownership and opportunity for growth. • Charitable endeavors. Kraft Business Systems is involved at a high level, entailing significant time and financial dedications, with a pair of large, local charities. Its other initiatives include a scholarship program and a semi-annual nonprofit giveaway.

We Saw It In ENX Magazine


2018

Elite Dealers $10 Million to $20 Million beyond its immediate and extended market area. • Significant sale. Through its combined relationships, the dealer is converting a number of office furniture and equipment clients to MPS and MNS platforms. Also, through its affiliation with DPOE, the dealer is expanding its office furniture and supplies offering, growing sales by 15 percent via the expanded database realized in the merger. • Local business. Kramer Leonard McShane’s has donated in excess of $350,000 through its “Buy Local, Give Local” program supporting area charities. Following this reciprocal platform has enabled the dealer to become more attuned to client needs, allowing it to offer a wider array of products and services.

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Kramer Leonard McShane’s Inc. Chesterton, IN kramerleonard.com mcshanes.com

Year Founded: 1921 President/Owner: Brian McShane (president and CEO), Chip Miceli (chairman), Victor Miceli (VP) Number of Employees: 52 Primary Vendors: Sharp, Canon, Konica Minolta, KIP, HP, Muratec Primary Solutions Offerings: Canon, Square 9, 3M, Domtar, Lenovo, Crexendo, Fellowes, Microsoft Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $12 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: The dealer was selected for inclusion in the Inc. 5000 list of fastestgrowing private companies. Why We Consider Kramer Leonard McShane’s Elite: • Upcoming rebrand. Kramer & Leonard and McShane’s merged, and the combined entity now has offices in the Indiana towns of Munster and Chesterton. The firm is part of the Des Plaines Office Equipment family of businesses, which is in the process of being rebranded under the name of Pulse Technology. • Website enhancement. Kramer Leonard McShane’s is in the process of developing an e-commerce website that will fundamentally expand the company’s ability to sell products

Laser Options – A Flex Technology Group Company Phoenix, AZ www.laseroptions.com flextg.com

Year Founded: 1993 President/Owner: Jeff Masters Number of Employees: 35 Primary Vendors: Xerox, HP, Canon, KIP, Ricoh, Toshiba, Lexmark, Fujitsu, Zebra Technologies, OKI Data Primary Solutions Offerings: Square 9, PaperCut, DocXAP AP Automation, PSIGEN Primary Leasing Partners: GreatAmerica, Wells Fargo, GE, US Bank Approximate Yearly Revenue: $10 to $15 million Fastest-Growing Business Segments: MPS, solutions, workflow management Biggest Accomplishment of the Past Year: Laser Options has completely transformed its selling model to a complete MPS and managed solutions business. Why We Consider Laser Options Elite: • Prospecting tool. The dealer turned to LinkedIn Navigator to help account

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executives with their prospecting and networking activities. Navigator has enabled account reps to identify the major stakeholders within key accounts and create methodical strategies and communications to open new doors. • Key takedowns. Laser Options enjoyed several major wins in 2018, one of which was providing national support for one of the largest heavy-equipment, tractor and power-generation equipment dealers in the United States. • Industry honors. The company has earned a spot on the Inc. 500/5000 list multiple times, including a fouryear stretch. It has also been named one of the Top 10 Office Equipment Distributors and one of the Top 25 Manufacturers in Arizona. • Slimming environments. One of the keys to Laser Options’ value proposition is helping clients create a lean office environment. This is accomplished by reducing the paper footprint, print volumes and associated costs, as well as the time it takes to manage their document output infrastructure. Through a quarterly review process, Laser Options helps clients gain control of their environment by providing visibility to, and maximizing processes in, the areas of capture, movement, storage and integration into their current software.

Millennium Business Systems Cincinnati, OH www.GetMillennium.com

Year Founded: 2000 President/Owner: David Bartlow Number of Employees: 50+ Primary Vendors: Sharp, Lexmark, HP, Kodak, Dahle Primary Solutions Offerings: PaperCut, Square 9, INFODYNAMICS, Scanshare, Drivve, GoldFax, SearchExpress, Lexmark Embedded Solutions

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Elite Dealers $10 Million to $20 Million

Shown from the left are Millennium Business Systems executives David Bartlow, president; Steve Robbins, documents solutions manager; Carolyn Ball, controller; Venetta Diesel, vice president of sales; Bob Brungs, director of strategic accounts; and David Varney, director of service

Primary Leasing Partners: Wells Fargo, GreatAmerica, Millennium Capital, Fifth Third Bank, US Bank Approximate Yearly Revenue: $15 million Fastest-Growing Business Segments: MFPs, MPS Biggest Accomplishment of the Past Year: Millennium Business Systems continues to experience considerable growth within the education and state/ local government markets. Why We Consider Millennium Business Systems Elite: • Exceeding expectations. The dealer boasts First Call Efficiency rating of 91 percent, speaking to its technicians’ ability to get the fix done right the first time without needing to pick up or order parts. This enables Millennium to keep client machines up and running with minimal down time. • Educated wins. Millennium has enjoyed much success in the K-12 market, as evidenced by multiple wins throughout southwest Ohio and northern Kentucky. The dealer also recently nailed down an agreement with one of the nation’s top independent real estate firms. • Documented dominance. From 2015 to 2018, Millennium has captured the Sharp Hyakuman Kai Elite Dealer designation for top sales. The dealer is also one of only six Sharp vendors in the nation to win the AAA Platinum Service Provider honor, and for the third year in a row, Millennium 92

NATIONAL Business Technologies Albany, NY www.national1927.com

Year Founded: 1927 President/Owner: Scott Mueller Number of Employees: 70 Primary Vendors: KYOCERA, Konica Minolta, Sharp, Avaya, FP Mailing, HP, Panasonic Primary Solutions Offerings: Microsoft, DocuWare, PaperCut Primary Leasing Partners: DLL, Wells Fargo Approximate Yearly Revenue: $10 to $15 million Fastest-Growing Business Segments: MPS contracts, KYOCERA hardware, IT services, phone systems Biggest Accomplishment of the Past Year: NATIONAL Business

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notched the Lexmark Premier Circle Award. • Community caring. The dealer supports a variety of organizations in the name of its clients and the community, including those supporting Down syndrome, area schools and retirement facilities. The dealer is also a premier sponsor for the University of Cincinnati Bearcats athletics.

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Technologies partnered with Panasonic to provide its clients with a wider array of products. Why We Consider NATIONAL Business Technologies Elite: • Marketing success. NATIONAL Business Technologies offers a number of tools that have enhanced its service platform, including the PRINTAlliance Managed Print Services program and the GOLDAlliance Service Program. • On the move. The dealer made several county government placements during the past year and secured significant higher-education equipment agreements. NATIONAL Business Technologies was also able to grow its footprint, particularly in the Vermont market, via the acquisition of Lockrows. • Top performances. Among its recent recognitions, NATIONAL Business Technologies has claimed the BEI Gold, Platinum and Diamond Service Excellence Awards. KYOCERA honored the printer as a Premier Dealer and a Service Solutions Provider. Additionally, the company was cited as one of the Best Places to Work by the Albany Business Review in 2016 and 2017. • Civic booster. NATIONAL Business Technologies is an ardent supporter of local sports, having made donations to youth and collegiate athletic organizations. The dealer funds a number of local charities and nonprofit organizations, and has a strong presence in community events.

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Computer Parts Warehouse C

CPW and IT Products and Solutions build upon over 20 years of experience working with leading OEMs and top technology manufacturers to continue to provide high quality products to our customers at a competitive price.

The CPW Family of Companies congratulates all the ENX Elite Dealers for their extraordinary performance and their selection in this impressive list of Industry Leading Organizations for 2018!


Elite Dealers $10 Million to $20 Million

Offix LC

Gainesville, VA www.offix.com Year Founded: 1999 President/Owner: Stephen Valenta (president, CEO), Kim Valenta (vice president, CFO) Number of Employees: 40 Primary Vendors: Canon, Sharp, Samsung, Océ, KIP, HP, FP Mailing, Formax, MBM, Duplo Primary Solutions Offerings: Canon, EFI, Worldox, INFODYNAMICS, PaperCut, EveryonePrint, Umango, Drivve, GoldFax Primary Leasing Partners: Canon Finance, Wells Fargo, TIAA Bank, GreatAmerica Approximate Yearly Revenue: $12 to $17 million Fastest-Growing Business Segments: Mail room equipment (175%), MPS, software Biggest Accomplishment of the Past Year: Offix made an overhaul to the way its sales team sells by modifying its training program. The result is a significant increase in activity, larger pipelines and more sales. Why We Consider Offix Elite: • Digital marketing. Given research that shows clients will investigate

Ohio Business Machines, LLC (OBM) Cleveland, OH www.ohiobusinessmachines.com

Year Founded: 2002 President/Owner: Salvatore J. Spagnola Number of Employees: 105 Primary Vendors: Sharp, Canon, KYOCERA, FP Mailing, Star2Star 94

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office technology equipment online before touching base with a dealer, Offix continues to modify its website and social media accounts, and also added a YouTube channel, ensuring all of its product information is readily accessible. • Technology refresh. One of Offix’s biggest wins in 2018 saw the company perform a complete office-technology facelift for a large university in northern Virginia. The deal included Canon equipment, uniFLOW software and ITC vending machines for students. • Vertical marketing. Offix employs a vertical marketing strategy that focuses on ancillary products such as software, mailing equipment, digital signage and interactive white boards. These have proven particularly popular with legal, health care, finance/real estate and education segments, among others. • Fun and rewarding environment. Knowing that employees tend to be more productive and happy in an atmosphere that is enjoyable, calm and supportive, the dealer has implemented programs in support of this notion. The marketing and sales teams organized monthly outings to provide fresh air, space and a chance to enjoy quality time with co-workers. Designated dress-up days have also bolstered employee morale, with themes such as Hawaiian Day, Pajama Day and Jersey Friday proving to be quite popular.

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Primary Solutions Offerings: GoldFax, Drivve Primary Leasing Partners: LEAF, Wells Fargo, DLL, PNC Equipment Finance Approximate Yearly Revenue: $10 to $20 million Fastest-Growing Business Segments: MFPs, managed network services Biggest Accomplishment of the Past Year: OBM became a Sharp Hyakuman Kai Elite Dealer. Why We Consider Ohio Business Machines (OBM) Elite: • Live reception. Customers can be assured of receiving a live person on the line when they call OBM, without getting stuck in an automated phone system. The dealer also provides auto supply fulfillment, which eliminates administrative duties on the customer’s end in ordering, tracking and managing supplies. • Overnight success. One of OBM’s biggest contractual wins was with a large shipping company, with machine placements throughout the country. • Going places. In addition to an excellent compensation program, OBM offers various perks and opportunities to grow within the organization. The dealer invites employees to have a voice and input into the company’s procedures and best practices. Employees from all departments are invited to go on sales incentives trips to tropical destinations. Non-sales employees are recognized with employee-of-the-quarter and employee-of-the-year awards. And non-sales staff can earn extra bonuses for generating sales leads. • Backing the community. In addition to sponsoring local baseball teams, OBM makes an annual monetary donation to the National Kidney Foundation. The dealership is also a sponsor for a local non-profit theater program.

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Onnyx – A Flex Technology Group Company Sandusky, OH www.onnyx.com flextg.com

Year Founded: 1976 President/Owner: Gina Vincent Number of Employees: 80 Primary Vendors: HP, Canon, Zebra Primary Solutions Offerings: NSI, Nuance, Omtool, EasyLink, FM Audit, ROI Print Manager, PaperCut, Print Manager, PrinterLogic, nQueue Billback, FollowMePrint, KwikTag, Prism, Objectif Lune Primary Leasing Partners: GreatAmerica, US Bank, Wells Fargo, GE Approximate Yearly Revenue: $15 to $20 million Fastest-Growing Business Segments: MPS (85%) Biggest Accomplishment of the Past Year: Formerly known as MCPc Imaging & Printing, Onnyx joined the Flex Technology Group, strengthening its value to national clients while providing enhanced opportunities for employees. Why We Consider Onnyx Elite: • Social climbing. Onnyx has elevated its social-media activities to engage with clients, prospects and employees on a regular basis. The move has produced encouraging results, increasing its brand awareness across the board. • Managing success. As an MPS provider, Onnyx specializes in enhanced software solutions to maximize security and efficiency, optimizing the client’s print environment with the optimal service model, technology and implementation methodology to deliver substantial long-term savings. This results in the delivery of an MPS model with key

metrics, service-level agreements and ongoing monitoring of print activity to proactively manage costs. • Courting business. National MPS engagements are on the rise for Onnyx, which recently partnered with a top 400 law firm based in New Orleans. The deal includes support for 14 locations in 11 states. • Corporate caring. The dealer dedicates its time and resources in support of a long list of organizations, including United Way, Boys and Girls Club, Big Brothers/Big Sisters, Sandusky area YMCA, Erie County Care and Share, Goodwill Industries, People for Parks, Community Health Services, Erie County Chamber of Commerce and Michael’s House, as well as local schools.

Mike McGuirk

ProCopy Office Solutions – A Flex Technology Group Company Tempe, AZ procopyoffice.com flextg.com

Year Founded: 2000 President/Owner: Mike McGuirk Number of Employees: 51 Primary Vendors: Ricoh, Canon Primary Solutions Offerings: DocuWare, PSIGEN, Square 9 Primary Leasing Partners: US Bank, TIAA Bank, Canon Finance Approximate Yearly Revenue: $18 million Fastest-Growing Business Segments: Service revenue Biggest Accomplishment of the Past Year: The dealer attained the highest gross-profit margin within the Flex Technology Group. Why We Consider ProCopy Office

We Saw It In ENX Magazine

ProCopy Office Solutions’ motto: We Calm the Chaos

Solutions Elite: • Victory formation. ProCopy Office Solutions has leveraged its partnership with Arizona State University to contact alumni who hold decisionmaking positions within their business. Sales reps visit the accounts with a gift bag containing an ASU football, with an attached note requesting an introductory meeting. Should the prospect accept the invitation, Sun Devils coach Herm Edwards will personally sign the ball. • As advertised. One of the fundamental principles for ProCopy Office Solutions is always delivering on what it promises. The dealer also prides itself on accurate billing and fast responses to client needs. • Same page. While the company joined a larger organization in the Flex Technology Group, it maintains the feel of a local dealership, with a culture that sees everyone pulling in the same direction. Employee recognition is the main focus of every quarterly meeting. ProCopy’s President’s Club trip always includes two non-salespeople—the Employee of the Year and an employee with perfect attendance. The dealer also throws periodic barbecues. • Corporate kindness. The dealer regularly participates in charity fundraising activities in the communities it serves. One event is the annual client/prospect golf tournament that raises money for three charities, all of which focus on youth and young adults in the valley.

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Repeat Business Systems, Inc.

every Friday to free bagels and muffins on Thursdays. Employees cited by clients or fellow co-workers for going above and beyond the call of duty are entered into the “Bucket List” lottery. Once a year, a ticket is randomly pulled and Repeat will fulfill a wish on the winning employee’s bucket list.

Albany, NY RBSalbany.com

Year Founded: 1987 President/Owner: Dawn Abbuhl Number of Employees: 51 Primary Vendors: Ricoh Primary Solutions Offerings: Nuance, DocuWare, RightFax Primary Leasing Partners: Wells Fargo, DLL Approximate Yearly Revenue: $10 to $15 million Fastest-Growing Business Segments: IT, solutions, production print Biggest Accomplishment of the Past Year: Repeat Business Systems acquired two large offices and grew by 20 percent, with low attrition. Why We Consider Repeat Business Systems Elite: • Full package. One of the attributes clients value most about Repeat Business Systems is the comprehensive approach it takes to providing complete office technology and workflow needs. The dealer focuses on long-term relationships while establishing a true partnership with the customer, and leverages its indepth knowledge of vertical markets in customizing a complete solution. • Business takedown. Repeat Business Systems scored a professional services implementation with a health care client that was valued in excess of $100,000. • Digital accoutrements. In order to paint an all-encompassing picture of the dealership, all proposals from Repeat Business Systems now include a 30-second video that highlights all its divisions, along with its community service endeavors. • Happy workers. Knowing that little things can make a big difference, the dealer provides monthly team activities ranging from an ice cream truck visit 96

Sims Business Systems, Inc. Tempe, AZ www.getsims.com

Year Founded: 1978 President/Owner: Mark Sims Number of Employees: 40 Primary Vendors: Ricoh/Lanier, HP, Samsung, Brother, ViewSonic Primary Solutions Offerings: Ricoh/ Lanier, Samsung Primary Leasing Partners: US Bank, TIAA Bank, GreatAmerica Approximate Yearly Revenue: $8 to $12 million Fastest-Growing Business Segments: MPS, managed IT

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Biggest Accomplishment of the Past Year: Sims Business Systems overcame a number of obstacles relating to the Samsung acquisition by HP, but was buffered by a core of new, young sales professionals who brought a fresh perspective to the team. Why We Consider Sims Business Systems Elite: • Marketing tactics. The dealer recently became an Authorized HP Partner and embarked on several initiatives to raise its own brand awareness, including a website revamp and increased visibility on social media. Sims also initiated a Customer Spotlight program, a video series that provides customers the opportunity to talk about their business or non-profit organizations. • Upper class. In one of its biggest deals of 2018, Sims procured a deal with a school in Mesa, AZ, that included more than 100 new HP laptops and interactive white boards for all classrooms. The dealer also partnered with major automotive dealers in the state, managing their equipment at multiple locations. • Quality environment. Sims fosters a workplace that is enjoyable and provides the opportunity to grow and thrive. In addition to quality training, employees enjoy various perks and contests, holiday parties and other fun events outside of the office setting. • Evolving business. Sims is always on the lookout for ways to evolve and grow to better serve clients. As Sims is an independent dealer, it has the ability to pick and choose the best products available, rather than being tethered to the offerings of a specific manufacturer.

Sims Business Systems, an Arizona leader in business technology

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Solutions YES

Portland, OR www.solutionsyes.com Year Founded: 2011 President/Owner: Sean Bell Number of Employees: 56 Primary Vendors: KYOCERA, Xerox Primary Solutions Offerings: DocuWare, Nuance Primary Leasing Partners: TIAA Bank, US Bank, Wells Fargo Approximate Yearly Revenue: $10 million Fastest-Growing Business Segments: MPS (20%), ECM (20%) Biggest Accomplishment of the Past Year: With year-over-year growth of nearly 120 percent, Solutions YES is poised to exceed the $20 million mark, fueled by opening two new branches, adding a non-selling vice president of sales and growing its sales team by 140 percent. The firm also added a director of operations and a solutions engineer. Why We Consider Solutions YES Elite: • Table setters. Solutions YES makes the new-installation process a breeze for clients and has them up and running within two hours. In that timeframe, customers can scan, print, copy and fax, receive equipment training and instruction on placing service calls, and have a sufficient supply of backup toner. • Doorstep supplies. The dealer itself personally delivers toner to the client, providing another touch point while ensuring satisfaction. Solutions YES also takes a proactive approach to service and client uptime. • Client ownership. Empowering its team to play a decision-making role in attaining company goals is key for Solutions YES. That autonomy enables employees to feel that they’re in control and have the ability to make a difference. Teammates communicate well and push each other to excel toward the common goal of customer satisfaction. • Caring solutions. The dealer has a Community Solutions fundraising 98

platform. Four to six times per year, a charity is selected by the committee to be the recipient of fundraising activities. Also, in order to support its home state of Oregon, which has seen a decline in industry jobs, Solutions YES is constantly creating new positions.

Southwest Office Systems, Inc. Fort Worth, TX sostexas.com

Year Founded: 1964 President/Owner: Vince E. Puente Sr. (president, sales and marketing; coowner) and Buddy Puente (president, finance and operations; co-owner) Number of Employees: 52 Primary Vendors: Sharp Primary Solutions Offerings: PaperCut, INFODYNAMICS Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $15 to $20 million

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Fastest-Growing Business Segments: Color MFP placements (60%), blackand-white (40%) Biggest Accomplishment of the Past Year: The conversion of clients moving from black-and-white to color MFPs has generated increased equipment and service revenue, with a 20 percent swing toward color during the past three years. Why We Consider Southwest Office Systems (SOS) Elite: • Dealer stability. Southwest Office Systems has been a mark of consistency for 54 years as a familyowned business. Operating as a debtfree entity shows clients that it can operate successfully within its means. • Remote assistance. SOS’ Call Assistance Technical Service (CATS) is a help/fix desk service that manages online repairs within 30 minutes via remote technical support. The dealer uses a machine intelligence call assistance system (MICAS), which communicates directly with the MFP to diagnose and provide preemptive services, as well as remote front panel, which gives technicians remote control of the device to help solve issues. • Long-ball marketing. One customer enticement SOS has used during the past two years to help seal the deal is tickets to a Texas Rangers baseball game. This includes box seats for four to eight client or prospect guests,

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free parking and “captain’s cash” to purchase food or beverages. • Traveling billboard. SOS recently wrapped its delivery truck to provide mobile advertising, with phone numbers to its Dallas and Fort Worth locations on either side of the vehicle. SOS promotes the truck on social media, and the vehicle will also be used in conjunction with its Stuff the Truck initiative of community food and toy collections/drives.

The Wilson Group Pittsburgh, PA thewilsongroup.com

Year Founded: 2012 President/Owner: Derrick Wilson Number of Employees: 45 Primary Vendors: Sharp, Brother Primary Solutions Offerings: PaperCut, Square 9, Sharp Primary Leasing Partners: DLL, US Bank, GreatAmerica Approximate Yearly Revenue: $10 to $15 million Fastest-Growing Business Segments: Education Biggest Accomplishment of the Past Year: The Wilson Group was named one of the best places to work in the Pittsburgh area. Why We Consider The Wilson Group Elite: • Winning score. The Wilson Group has placed advertising on a high-school scoreboard and has produced two commercials. The dealer also hosts an annual technology showcase for its customers and prospects. • Business takedowns. A strong provider for the education vertical, The Wilson Group enjoyed several major contract wins in the past year, including the largest school district in Allegheny

From left: Deseia Carter, Operations Manager; Derrick Wilson, CEO/President; Sally Andreaco, COO

County and another in Armstrong County. • Industry recognition. As stated above, The Wilson Group—the only independently owned copier dealer in The City of Bridges—is actually a five-time winner of the best places to work honor. The dealer has also been presented the Hyakuman Kai elite award from Sharp, along with Platinum-Level Service honors. • Giving back. During 2017, The Wilson Group made $90,000 in charitable contributions. It works with nonprofits and local charities through the Angel Tree program.

TTSG

Saint Charles, IL ttsg.com Year Founded: 2010 President/Owner: Tim Ward Number of Employees: 35 Primary Vendors: KYOCERA, Toshiba, Lexmark, HP Primary Solutions Offerings: DocuWare, PaperCut, Toshiba, eBRIGE, KYOCERA Primary Leasing Partners: DLL, Wells Fargo Approximate Yearly Revenue: $10 to $15 million Fastest-Growing Business Segments: Solutions We Saw It In ENX Magazine

Biggest Accomplishment of the Past Year: The dealer launched a managed IT sister company, TTSG IT, and opened a third branch in downtown Chicago to accommodate its growing business. Why We Consider TTSG Elite: • U:Print Program. The dealer identified a gap in the market between customers using classic MPS programs and others who purchased toner and parts online. Some MPS clients felt they overspent for print, while the online shoppers lacked automation within their processes. To address the middle ground, TTSG rolled out its U:Print Program, which offers three tiers to meet specific needs: silver (toner replenishment only), gold (toner and parts) and platinum (toner, parts and labor). The platinum package closely resembles a traditional MPS, but doesn’t require the leasing of equipment through TTSG. • Contract success. TTSG scored its biggest win of the year courtesy of a $4 million deal with a large foodservice provider. • Brand awareness. The dealer has implemented various marketing strategies in the past few years to increase brand awareness and increase engagement with clients and prospects. TTSG has developed referral programs, enhanced its social media presence (including blog posts and content marketing) and produced engaging vehicle wraps, among other things. • Community support. In the past year alone, TTSG has participated in supporting local ministries and services including Tri-City Family Services, The Bohne Foundation, Cal’s Angels, The ALS Association Greater Chicago Chapter, ALE Solutions, Michael Phelps Foundation, Brighter Days Foundation, Lyme Aid Foundation, Little City and the Parent/ Family/Guardian Group.

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Elite Dealers: $5 Million to $10 Million

ABM Co., DBA Allen Business Machines Fort Wayne, IN www.abmfw.com

Year Founded: 1953 President/Owner: Dan Maucher Number of Employees: 30 Primary Vendors: Sharp, KYOCERA, Eurotech, Lorell, S.P. Richards, Independent Stationers Primary Solutions Offerings: Square 9, INFODYNAMICS, PaperCut Primary Leasing Partners: GreatAmerica, DLL, ABM leasing Approximate Yearly Revenue: $6 to $10 million Fastest-Growing Business Segments: Furniture/supplies (63%), MFP (40%), IT (26%) Biggest Accomplishment of the Past Year: ABM made a significant investment in people and services in establishing a new IT infrastructure. Why We Consider Allen Business Machines (ABM) Elite: • Job done right. One of the hallmarks of ABM technical support is its 2.3-hour response time. The dealer follows a total call process that helps eliminate

multiple trips and sharply reduces down time. ABM is also the only locally owned dealership in its service area. • Biggest win. ABM secured a significant contract with a large local college, including the placement of more than 50 machines. Also, the dealer’s leasing portfolio surpassed the $1 million plateau. • Sharing success. For the past seven years, employees have been able to partake in a profit-sharing program that includes a raise and bonus check based on company profitability. Having fun is a big part of the ABM formula, and this includes cookouts, golf outings and annual trips to the ballpark or amusement parks. • Community outreach. ABM is a corporate sponsor of SCAN (stop child abuse and neglect). The company also provides a paid day off for employees to spend building homes with Habitat for Humanity. The dealer leases (for just $1) a portion of its building to the non-profit Birthday Bags, which provides birthday parties to lessfortunate children between the ages of 3 and 14. Employees also provide pickup and delivery services for the organization.

ACT Group

Cromwell, CT www.goactgroup.com

The Allen Business Machines leadership team includes Luke Maucher, sales manager— furniture and supplies; Greg Wilbanks, service manager; Dan Maucher, president; Phil Koehl, CFO; and Dave Ferro, equipment sales manager 100

Year Founded: 1974 President/Owner: Cindi Gondek Number of Employees: 30 Primary Vendors: Ricoh, KYOCERA, 3D Systems Primary Solutions Offerings: Square 9, CIMA, PaperCut Primary Leasing Partners: CIT, US Bank, Wells Fargo Approximate Yearly Revenue: $5 to 10 million

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Fastest-Growing Business Segments: Software solutions (100%) Biggest Accomplishment of the Past Year: ACT Group launched a revamped website that has increased visitor traffic. Why We Consider ACT Group Elite: • MPS growth. ACT Group continues to fine-tune its MPS program, which the dealer feels is unique in the industry, and has won numerous customers who were dissatisfied with their previous vendor. Its 3D division has benefitted from several vertical market initiatives, backed by white papers and road show presentations. • Vertical success. The dealer enjoyed a stellar year with clients in the legal and financial spaces, adding a large law firm and a pair of financial institution giants as clients. ACT Group continues to grow its share among the three customers with additional software, MPS and document security solutions. • Vendor recognition. A repeat winner of the Ricoh Circle of Excellence award, ACT Group recently received its 34th consecutive KYOCERA Gold Medallion Service Excellence award, making it the most-decorated KYOCERA dealer on the east coast. • Family first. The dealer values the passion its employees show in going above and beyond the call of duty. To foster a family-first atmosphere and add some fun to the day, ACT Group provides perks for employees that include tickets to sporting events, concerts, company outings and other team-building experiences.

We Saw It In ENX Magazine


CONGRATULATIONS!

2018 Elite Dealer Award Winners Congratulations on your impressive accomplishment! Q2 and the CET Group stand ready to offer you even greater support with our new state-of-the-art Technology Center, Japanese toner division and expanding manufacturing operations which now includes more than 7,000 different products to support over 2,000 SKU’s. We keep investing in your future. And you can trust us when we say...

YOUR SUCCESS

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Elite Dealers $5 Million to $10 Million

Kevin Jackson

Advanced Business Equipment Asheville, NC www.abecarolina.com

Year Founded: 1981 President/Owner: Kevin Jackson Number of Employees: 47 Primary Vendors: Konica Minolta, Canon, KIP, KYOCERA, Dell, Xante, MBM Corp. Primary Solutions Offerings: PaperCut, Print Audit, All Covered, Microsoft, Konica Minolta, Continuum, Nuance, Servosity, Prism, Ubiquiti Networks Primary Leasing Partners: GreatAmerica, DLL, TIAA Bank Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: MNS, managed voice, managed compliance Biggest Accomplishment of the Past Year: Advanced Business Equipment significantly ramped up its IT division, with a manager and system engineer focused on expansion. Why We Consider Advanced Business Equipment Elite: • Marketing enhancements. The dealer stepped up its marketing efforts by hiring a full-time person to oversee its initiatives, and now. The company uses a mixture of email campaigns, postcard mailings and follow-up meetings by sales representatives. In addition, the dealer has a renewed presence in area trade shows with new marketing materials. • Local business. Many businesses in the western region of North Carolina and upstate South Carolina have a strong preference for dealing with 102

Allied Business Solutions Boise, ID www.digitalallied.com

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local companies. Advanced Business Equipment has a strong reputation within this business community and has the distinction of never having a single complaint filed against it with the Better Business Bureau. • Open houses. The dealer plays host to a trio of open house events each year: Product Demo Day, Tech Expo and Lunch and Learn for a select vertical market. • Corporate caring. Advanced Business Equipment supports and sponsors a number of charitable organizations, including Habitat for Humanity, Western North Carolina Ministries’ Donate-a-Coat drive, the IFB Asheville Tin Cup Classic, the Brad Johnson Celebrity Golf Classic, the ABCM Mountain Classic Golf Tournament and the Sports Outreach Golf Tournament.

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specialist, and expanded from two to five locations. Why We Consider Allied Business Solutions Elite: • Hardball marketing. Allied Business Solutions is affiliated with the Boise Hawks, a minor-league affiliate of the Colorado Rockies. Each summer, the dealer throws a customer appreciation picnic at the field, with game tickets for more than 250 clients. The company also hosts at least one open house at each of its facilities to showcase its capabilities and get to know its customers better. • New deals. Two of the biggest contract scores for Allied Business Solutions in 2018 include a large university and a complex capture deal for automating health care records. • Quality workplace. Allied Business Solutions fosters a positive environment that focused on teamwork and a balanced work/life experience, which includes providing the right tools and training for each employee to work efficiently. • Civic caring. The dealer is quite active with charitable and civic organizations in the community. It furnishes monthly meals to Ronald McDonald House Charities of Idaho, and is a sponsor for Ballet Idaho and the Nampa Boys & Girls Club.

Year Founded: 2003 President/Owner: Tom Beeles Number of Employees: 50 Primary Vendors: Toshiba, Xerox, Lexmark, KYOCERA, Sharp, HP Primary Solutions Offerings: M-Files, PSIGEN Primary Leasing Partners: GreatAmerica, US Bank, TIAA Bank Approximate Yearly Revenue: $7.9 million Fastest-Growing Business Segments: IT, ECM Biggest Accomplishment of the Past Year: Allied Business Solutions acquired a pair of companies, Allied Business Solutions team members at the 2018 “Best Places to including an IT Work in Idaho” awards ceremony earlier this year

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Alpha Laser & Imaging, LLC Evansville, IN alphalaserimaging.com

Year Founded: 1999 President/Owner: Aaron Althaus, Jason Althaus (partners) Number of Employees: 26 Primary Vendors: Ricoh, Xerox, Samsung, HP, Lexmark, OKI Data, Brother Primary Solutions Offerings: PaperCut, ICE, XMedius, Docustore, Microsoft, Nuance, Fortinet Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Managed IT, VoIP Biggest Accomplishment of the Past Year: Its biggest sale was a large production deal that included the biggest and most expensive machines the dealer has ever sold. Why We Consider Alpha Laser & Imaging Elite: • Unparalleled service. Alpha Laser & Imaging’s commitment to customer services is best personified by its six-time capturing of Ricoh’s Circle of Excellence Service award. Its overarching goal is to exceed customer expectations, earn their trust and build healthy relationships. • Marketing tools. Adding CEO Juice has provided the dealer with many

tools in its quest for customer service excellence, but what Alpha finds most beneficial is the survey sent to customers following every service call or supply order, providing insight and constructive notes on its performance. • Welcome mat. The dealer hosts a variety of customer events and luncheons in a friendly, relaxed atmosphere to discuss technologies along with the products and services it offers to make the customer’s business more efficient and effective. Alpha also opens its doors to non-profit clients in need of space to host their community events. • Community support. In addition to hosting non-profit groups, Alpha donates money and time to about a half-dozen charities that focus on supporting children. Its employees participate in events such as golf scrambles that back foundations supporting hospitals, clothing charities and the underprivileged. The dealer also donates its time to Junior Achievement and job fairs.

Ray Derstine

Altek Business Systems, Inc. Telford, PA www.altekimaging.com

Year Founded: 1991 President/Owner: Ray Derstine

A panoramic view of Alpha Laser & Imaging’s showroom We Saw It In ENX Magazine

The Altek Business Systems team (shown from left): Scott Flaherty, director of operations; Wilhelm Rebmann, director of IT services; Paul Mays, director of document solutions; Ray Derstine, president; and Cindy Derstine, director of finance

Number of Employees: 29 Primary Vendors: KYOCERA, Xerox, KIP Primary Solutions Offerings: DocuWare, Objectif Lune, EFI Certified, Microsoft Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $5 to 10 million Fastest-Growing Business Segments: IT solutions (300%), production print Biggest Accomplishment of the Past Year: Altek purchased a local IT company in February that increased its managed IT revenues by roughly 300 percent. Why We Consider Altek Business Systems Elite: • Production growth. Altek Business Systems became one of the first Xerox partners certified to sell the new Versant 180/3100 production press. This gave the dealer a foray into a space where it was previously unable to compete. • Suds solutions. Taking lunch-andlearn events to a higher level, Altek Business Systems held a “brews and views” educational session at a local brewery. A brew master detailed the characteristics of the beverages, and he was followed by a source matter

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Primary Vendors: KYOCERA, HP Primary Solutions Offerings: Square 9, Print Audit, PaperCut Primary Leasing Partners: DLL, Wells Fargo Approximate Yearly Revenue: $5 to 10 million Fastest-Growing Business Segments: MPS (18%) Biggest Accomplishment of the Past Year: Despite the retirement of some long-tenured employees, BASE Technologies was able to transition their positions without interruption of service. Why We Consider BASE Technologies Elite: • Website facelift. After evaluating the product interest habits of site visitors, BASE Technologies relaunched its website to better target the needs and interests of its clients and prospects. Another marketing tool the dealer uses is quarterly seminars on a variety of products and services, with a mixture of current and prospective customers invited. • Contract success. BASE Technologies won a bid with a significant player in the financial space by providing a multi-vendor solution that couldn’t be replicated by other would-be suitors. • Satisfied employees. The dealer has created an environment that BASE Technologies promotes teamwork through a variety Bethel, CT of company events and outings baseinc.com during the course of the year. BASE Year Founded: 1992 Technologies hosts intimate afterPresident/Owner: Mike Boyle hours events designed to strengthen Number of Employees: 30 the bond between the service and sales departments, and employees can enroll in third-party training programs related to their specific positions. • Fostering amity. In addition to participating in a number of charity events, BASE Technologies employees also work with a local high school’s mentoring program. The dealer provides internship BASE Technologies employees receive the 2018 KYOCERA opportunities for local Service Solution Provider Award in recognition of outstanding performance in their technical department students as well. expert who demonstrated the benefits of various technology solutions. • Biggest takedowns. Speaking of production print, Altek Business Systems completed the installation of 14 new A3 units, including a highly-equipped Versant 180, in the corporate offices and retail locations of a regional electrical supply and fixture distributor. The dealer also won an order to furnish a regional bank with 32 new MFPs for its corporate and branch offices. • Social expansion. The company hired a director of business development in February to guide the design and introduction of a new interactive website. The director then focused on building Altek Business Systems’ social media platform. As a result, website traffic has increased 500 percent, while Facebook and LinkedIn followers have increased 63 percent and 57 percent, respectively.

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Ray Belanger

Bay Copy

Rockland, MA baycopy.com Year Founded: 1972 President/Owner: Ray Belanger Number of Employees: 32 Primary Vendors: Konica Minolta, Muratec, Toshiba, Lexmark Primary Solutions Offerings: MPS, Business Solutions Dealer (BSD) for Lexmark Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Bay Copy was selected as a single-source vendor for one of Massachusetts’ state universities. The pact could cover the next 10 years and there is an opportunity for Bay Copy to be selected by other schools within the state university system. Why We Consider Bay Copy Elite: • Power of information. In order to better serve its clients and gain operational efficiencies, the dealer works closely with key members of the Select Dealer Group and Lexmark Dealer Advisory Board, as well as various local business organizations, to share best practices. • Vertical growth. In addition to its management of a key MPS program with an area bank, Bay Copy has added two more banks to its roster of

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Elite Dealers $5 Million to $10 Million

Copier Fax Business Technologies, Inc. (Copier Fax) Buffalo, NY www.copierfaxbt.com

Year Founded: 1990 President/Owner: Al Scibetta

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Copier Fax owners (from left): Al Scibetta, Andrea Scibetta and David Scibetta

Number of Employees: 38 Primary Vendors: Konica Minolta, Lexmark Primary Solutions Offerings: DocuWare Primary Leasing Partners: DLL Approximate Yearly Revenue: $7 million Fastest-Growing Business Segments: Hardware, software Biggest Accomplishment of the Past Year: Copier Fax was named a runnerup for the Buffalo Niagara Business Ethics Awards. This nomination and awards process included a 50-page application, interviews, and more in order to be considered a nominee, let alone a finalist. Why We Consider Copier Fax Elite: • Power play. During 2018, Copier Fax added to its fleet of service vehicles and had all 12 of them wrapped with its brand and the messaging “Official Office Technology Company of the Buffalo Sabres.” The wraps have transformed these vehicles into mobile billboards. • Publication prowess. The dealer forged a partnership with publisher Buffalo

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financial institutions and credit unions. The dealer is also expanding its relationship with two leading regional hospitals and a major health care provider. • Dealer visibility. President and CEO Ray Belanger provides his industry expertise to a number of regional and national publications via magazine interviews, authored articles and blog posts. Local press that has profiled Bay Copy include the Boston Globe, Boston Business Journal, The Patriot Ledger and CityBizList. Belanger is also a Past Chairman of the South Shore Chamber of Commerce, and his dealership is involved in many Chamber activities. • Helping hands. Bay Copy supports many programs championed by clients such as Signature Health Care, including the Charity Golf Classic, Move: Weight Loss Program, Ring of Champions Dinner and the Champions Fighting Cancer walk. The company is also a member of The Presidents’ Circle of the South Shore Hospital, whose members pledge a minimum of $25,000.

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Spree and the local theater company for advertisements that target highincome demographics and business owners, along with placements in specialty publications (including medical) for targeted marketing. • Promotional materials. Copier Fax unveiled a new line of brochure materials that help convey all of the dealer’s hardware and software services. The company is also producing vertical-aimed literature, all of which has dramatically bolstered its sales efforts. • Capturing business. A number of key wins in the restaurant industry have been critical, including deals that feature both hardware and back-file scanning services. About a dozen restaurants are sending the dealer their signed receipts for digitalization, making it easier for the eateries to search credit card or tipping disputes.

Copier Headquarters, Inc. Woodland Hills, CA www.chqs.com

Year Founded: 1998 President/Owner: Dan Strull Number of Employees: 28 Primary Vendors: Sharp, HP, OKI Data, Brother, Xerox Primary Solutions Offerings: Umango, Y Soft, PaperCut Primary Leasing Partners: US Bank, DLL Approximate Yearly Revenue: $6 million Fastest-Growing Business Segments: MPS, MNS Biggest Accomplishment of the Past Year: Backed by a new vendor, Copier Headquarters enjoyed a record year for sales.

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Why We Consider Copier Headquarters Elite: • Marketing success. A number of Copiers Headquarters’ marketing programs have focused on its SEO approach, a two-year effort which has landed the dealer near the top of Google searches in all of its major markets. The dealer has also invested in telemarketing, open houses and blitzes. • Major contracts. Among the biggest contract coups for Copier Headquarters during 2018 were high-profile accounts in the hospitality vertical and the nonprofit space. • Family affair. One of the teambuilding activities employed by the dealer is 4QF, also known as Fourth Quarter Fun Friday. On every Friday in the final quarter of the year, Copier Headquarters rolls out an enjoyable event that sometimes includes employee families. These activities include special treats, lunch, gigantic pizzas and even massages. Recognition events (President’s Club, Victory in Vegas) give everyone in the company a chance to win and bring along their significant other. • Charitable efforts. Copier Headquarters is a major sponsor of Operation Gratitude, which sends care packages to deployed service members and stuffed bears to soldiers’ children. Other supported causes include

Alzheimer’s, the Michael J. Fox Foundation for Parkinson’s disease and Niemann-Pick disease. Employees are also given two paid volunteer days off per year to donate toward worthwhile organizations.

Founder and President Bob Smith mans the helm at Copiers Plus’ corporate office in Fayetteville, NC

Copiers Plus

Fayetteville, NC www.copiers-plus.com Year Founded: 1985 President/Owner: Bob Smith Number of Employees: 50 Primary Vendors: KYOCERA, Muratec, OKI Data, Epson, Canon Primary Solutions Offerings: KYOCERA, Ademero, Biscom, PaperCut Primary Leasing Partners: GreatAmerica, Marlin, Wells Fargo, TimePayment, TIAA Bank Approximate Yearly Revenue: $5 to 10 million Fastest-Growing Business Segments: Business Solutions (75%), MPS (50%), A4 (50%) Biggest Accomplishment of the Past Year: Copiers Plus relaunched its website and unveiled a new logo to convey a more diversified offering beyond copiers. Why We Consider Copiers Plus Elite: • Thought leader. Copiers Plus has provided its viewpoints for “Insightful Discussions” articles that have helped the dealer break down its

perception as merely a copier dealer, recasting the firm as a technology workflow specialist. The company has also hosted seminars that detail how it can use office equipment as a conduit to other aspects of customer organizations. • Account success. Copiers Plus scored a pivotal deal, including multiple hardware and software placements, with a large evangelical organization. • Online enhancements. In rechristening a more optimized website, Copiers Plus has bolstered its web presence, and can now track user activity via analytics to gain more insight into visitor behaviors that can pave the way to hot leads. • Feeding needs. In addition to an annual food drive for local food banks, Copiers Plus donates equipment and services to a local organization that feeds, houses and supports the homeless. Copiers Plus’ annual Christmas party is meshed with a Back Pack Buddies program, where employees bring in non-perishable food that is furnished to low-income children before they leave school for the holiday break.

Copy-Fax Digital Office Solutions Virginia Beach, VA www.copyfaxva.com

Copier Headquarters 2018 team and support partners We Saw It In ENX Magazine

Year Founded: 1983 President/Owner: James Serrao (president), Steve Serrao (CFO) December 2018 | www.enxmag.com

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Elite Dealers $5 Million to $10 Million relevant messaging to keep clients and prospects abreast of the dealer’s activities and technology. It has also provided greater visibility for employment seekers. This has sparked significant growth during the past two years. • Industry honors. Recent recognitions include the Gold Award from US Bank, Toshiba’s Elite ProMasters and Lexmark’s Premier Circle. Other milestones include a five-star Google rating and Alignable’s HighlyRecommended status. Jay Serrao (far left), president and owner; Steve Serrao (kneeling, left); and Frank Vazquez (kneeling, right) with other members of the Copy-Fax team

Number of Employees: 39 Primary Vendors: Toshiba, Lexmark, Brother, Panasonic, HP, KIP Primary Solutions Offerings: PaperCut, Drivve, Prism, ImageTrust, FM Audit, Lexmark Primary Leasing Partners: US Bank, Wells Fargo Approximate Yearly Revenue: $5 to 10 million Fastest-Growing Business Segments: MPS (25%), wide-format (10%), solutions (10%) Biggest Accomplishment of the Past Year: Copy-Fax increased its leasing revenue nearly 60 percent and profits rose 28 percent. Why We Consider Copy-Fax Digital Office Solutions Elite: • Marketing magic. Copy-Fax increased sales by implemented a new customer relationship management tool, Compass SHERPA, that it requires every account rep to use and update, allowing them to stay in control of all activities in their territories. • Website focus. The dealer underwent a full website redesign that emphasizes a managed services approach, while underscoring its customer-driven philosophy and family-owned nature. The result was a significant increase in site traffic and inquiries. • Social engagement. Copy-Fax continues to make strides in its social platform, using LinkedIn, Twitter and Facebook accounts with fresh and 108

Corporate Business Systems Madison, WI www.corpbussystems.com

Year Founded: 1998 President/Owner: Mike Blake Number of Employees: 22 Primary Vendors: Xerox, Ricoh, HP, Canon Primary Solutions Offerings: Xerox, PaperCut, EFI Primary Leasing Partners: GreatAmerica, Xerox Financial Services, Wells Fargo Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Production print (48%), MPS Biggest Accomplishment of the Past Year: Corporate Business Systems remodeled its entire facility, including its state-of-the-art showroom, training facilities and the building’s exterior. Why We Consider Corporate Business Systems Elite: • Production print. The company hired a production print specialist to bolster its offering, which resulted in a 48 percent year-to-date increase in revenue for 2018. The dealer has also leveraged its partner marketing programs to grow net-new business. • Contract excellence. With the increased emphasis on production print, Corporate Business Systems was able to procure a deal with a large public utility to replace all of its production equipment.

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Corporate Business Systems executives Dan Bowie (left), vice president of sales, and Mike Blake, president

• Enterprise-level service. Corporate Business Systems prides itself on being a local business that delivers enterprise-level service to its customers. All calls are fielded by a live representative, allowing for quicker response times, and then the dealer surveys clients after each service call. The company boasts a Net Promoter Score in excess of 90 percent, and its technicians are incented on First Call Effectiveness. • Corporate generosity. Corporate Business Systems donates office equipment and money to various nonprofits, particularly those that provide support for the homeless.

Definitive Technology Solutions (DTS) Bloomington, MN go-dts.com

Year Founded: 2004 President/Owner: Gordon Running (president, COO), Mark Stokes (CEO) Number of Employees: 35 Primary Vendors: Sharp, Dell, Lenovo, SonicWALL Primary Solutions Offerings: DocuWare, Sharp OSA, Print Audit, PaperCut, Microsoft, Veeam, VMware

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The Definitive Technology Solutions management team (from left): Tammy Brandt, Nick DeGrammont, Gordon Running, David Lloyd, Mark Stokes, Tom McHenry and Ryan Senser

Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Managed IT services (60%) Biggest Accomplishment of the Past Year: Definitive Technology Solutions enjoyed significant growth in managed IT services while steadily increasing imaging revenue. Why We Consider Definitive Technology Solutions Elite: • Marketing initiatives. Definitive Technology Solutions partnered with Evolved Office to strengthen its marketing strategies through SEO, Google Ads and social media. • Growing business. One of the biggest deals of the past year for Definitive Technology Solutions was a managed IT services agreement with a large digital printing company. • Family values. As an organization, Definitive Technology Solutions is dedicated to enhancing the lives of its employees through respect, fairness and value. Its dynamic working environment provides opportunities for personal growth and development, working with team members who take pride in providing high-quality results. • Community involvement. A Sharp Hyakuman Kai Elite Award winner for each of the past 13 years, Definitive Technology Solutions applied its sustained excellence towards the benefit of the community, with donations made to local charities and toy/food donation drives during the holiday season. 110

Electronic Office Systems Fairfield, NJ eosnj.com

Year Founded: 1983 President/Owner: Andrew Ritschel Number of Employees: 38 Primary Vendors: KYOCERA, Savin, KIP, Muratec, HP, Fujitsu, Canon, Ideal Memory Primary Solutions Offerings: Nuance, PaperCut, Hyland, Square 9 Primary Leasing Partners: Wells Fargo, TIAA Bank, CIT, LEAF, US Bank, DLL Approximate Yearly Revenue: $7.5 million

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Fastest-Growing Business Segments: PaperCut (500%) Biggest Accomplishment of the Past Year: Electronic Office Systems made an overhaul to its recruiting, selection and onboarding process for hiring new employees. Why We Consider Electronic Office Systems Elite: • Elevating clients. The dealer promotes its non-profit clients’ activities through social media posts every other day. Account representatives are members of their local Chamber of Commerce and commercial networking groups, and work diligently as members of their boards of directors and committees. • Tenured employees. Experience is a key factor for driving sustained excellence at Electronic Office Systems, as employees boast an average tenure of 18 years. Backed by that experience, the dealer has garnered a reputation for doing things right the first time, without the need for follow-up visits. • Taking care of business. Electronic Office Systems fosters an entrepreneurial environment with a “let’s get it done” mentality that is free of red tape and politics, yet maintains strict procedures. The dealer relies

Andrew Ritschel

• • • • • • • •

Scanners Shredders Fax Systems Label Printers Digital Signage Printer/Copiers Wide Format/Blue Printers Document Management/Security

President/Founder

Fast • Friendly • Focused • Flexible Serving Commercial Clients in the NJ Metro Area Since 1983

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on customer feedback to improve processes and keep the customer satisfied. • Mutual benefits. Seeing business as a two-way street, Electronic Office Systems donates money to all of its non-profit clientele, in addition to the aforementioned promotion of their causes and fundraising activities. It also provides career counseling on future vocational personality matching to high school and college students.

with messaging that is engaging and forward-thinking. Image Matters also relies on traditional channels including local drive-time radio, marketing heavily in the local public and private education spaces. • Contract success. Image Matters procured agreements, including more than 300 device installations, fleet management and individualized software applications, with three separate banking institutions. • Building business. One of the biggest 2017 wins for Image Matters was a large construction firm contract, a deal which included the installation of 200-plus units, along with hardware, software, MPS fleet management and wide-format solutions. • Vendor recognition. Image Matters has been named a two-time Xerox MPS National Dealer of the Year and is a four-time Xerox Platinum Channel Partner and a GreatAmerica Premier Dealer. It is also a seven-time ENX Elite Dealer.

Image Matters

Knoxville, TN www.imagemattersinc.com Year Founded: 1999 President/Owner: JD Sullivan (president), Bob Lovelace (vice president) Number of Employees: 38 Primary Vendors: Xerox, HP, Lexmark, Brother, Muratec, KIP, OKI Data Primary Solutions Offerings: Xerox, HP, PaperCut Primary Leasing Partners: Wells Fargo, GreatAmerica, DLL Approximate Yearly Revenue: $7 to $10 million Fastest-Growing Business Segments: MFP hardware, MPS fleet management, commercial printing, MNS Biggest Accomplishment of the Past Year: Image Matters added a vice president of sales and a vice president of IT, both of whom add enterprise experience to the leadership team. Why We Consider Image Matters Elite: • Youth infusion. The dealer enjoys a team of young, tech-savvy marketing specialists who have added vitality through social media marketing,

Image Systems & Business Solutions Elk Grove, IL www.isbscorp.com

Year Founded: 2005 President/Owner: David Boelter Number of Employees: 50 Primary Vendors: Ricoh, Savin, Brother, HP, KIP Primary Solutions Offerings: Square 9, Avast

We Saw It In ENX Magazine

Primary Leasing Partners: Wells Fargo, TIAA Bank, DLL Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: New MFP customers (60%) Biggest Accomplishment of the Past Year: Image Systems & Business Solutions continues on the growth fast track, increasing equipment revenue by 160 percent since 2015 and overall revenue by 87 percent during the same period. Why We Consider Image Systems & Business Solutions Elite: • Sales process. Image Systems & Business Solutions trains its sales team to focus on the multi-step prospecting stack, incorporating social media and target account marketing via Dun & Bradstreet and LinkedIn, as well as email programs providing detailed analytics. Other strategies include direct mail, leave-behinds, traditional prospecting and technology shows. • MPS generation. The dealer’s MPS program with Brother includes a threeyear, next-day replacement unit at no cost to the client, allowing Image Systems & Business Solutions to provide the most cost-effective rates in the market. • Healthy business. In one of its biggest and most successful implementations of the year, the dealer captured a new client in the health care field, which entailed more than 200 Savin MFP placements in 30-plus locations. • Quality environment. With an experienced sales force supplemented by one of the strongest compensation packages in the industry, Image Systems & Business Solutions seeks to develop long-lasting relationships

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Art Schwartz

Image Systems for Business, Inc. Somerset, NJ www.imagesysgroup.com

Year Founded: 1987 President/Owner: Art Schwartz Number of Employees: 30 Primary Vendors: Konica Minolta, Xerox, Lexmark, HP Primary Solutions Offerings: PaperCut, Nuance, FM Audit Primary Leasing Partners: DLL, US Bank Approximate Yearly Revenue: $5 million Fastest-Growing Business Segments: MPS (12%) Biggest Accomplishment of the Past Year: Image Systems for Business did an overview of its sales team and focused on adding new hires who are aligned with its corporate culture. Why We Consider Image Systems for Business Elite: • Significant business. Image Systems for Business is putting the finishing touches on a deal with a multi-billiondollar financial services firm. The pact includes management of hundreds of devices nationwide through the dealer’s partnership with HP. In the process, the company supplanted 112

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KÔTA, A Mohegan LDI Enterprise Uncasville, CT www.kotasolutions.com

Year Founded: 2014 President/Owner: Tod Pike Number of Employees: 30 Primary Vendors: Canon, Toshiba, Samsung, HP, Océ, EFI Primary Solutions Offerings: Nuance, PaperCut, MaxxVault, nQueue, Canon, FMAudit, Print Audit

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a nine-figure dealer that was not delivering on its solution. • WYSIWYG. The dealer boasts a strong commitment and track record of transparency and honesty with its clients. While manufacturer direct, large and mega dealers pitch a value proposition tied to their employee size and growth, Image Systems for Business remains client focused and diligent about making good on its promises. • Demonstrated empathy. Recognizing that employees will endure their share of personal issues, Image Systems for Business remains accommodating and compassionate toward their needs. Whatever curveballs are thrown at them, the dealer does everything in its power to make allowances for personal situations that confront their team members. • Corporate caring. During the past 20 years, Image Systems for Business has played various roles in supporting the Embrace Kids Foundation, a local organization that helps families of children stricken with cancer, sickle cell and other serious health afflictions. The dealer also supports Chabad of Hunterdon County, which provides a host of family services. A 10-year supporter of the cause, Image Systems was the honoree at Chabad’s annual dinner in recognition of helping to raise $175,000 for the organization.

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with its employees. Management provides two incentive trips per year, which includes employees from all departments. The company also treats its entire team to barbecues on Fridays, a company picnic at the owner’s house and an annual holiday party with hotel rooms for employees to avoid traveling home afterward.

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Primary Leasing Partners: Canon Finance, TIAA Bank, DLL, LEAF Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: MPS, production print Biggest Accomplishment of the Past Year: The dealer has expanded its business base in the hospitality, entertainment and not-for-profit verticals. Why We Consider KÔTA, A Mohegan LDI Enterprise Elite: • Minority certified. KÔTA is designated a certified minority-owned business by the National Minority Diversity Supplier Council, which enables the dealer to engage with corporations and businesses that have a mandate or desire to do their procurement from a certified minority-owned business. • Contractual excellence. During the past year, KÔTA secured a key account with the largest hospitality and entertainment provider in the region. • Community outreach. The dealer supports local charities and nonprofit organizations through direct contributions of money and in-kind donations of production print. Its members sit on the boards and committees of many community organizations. KÔTA also champions digital literacy through mentoring and volunteer speaking engagements. • Heritage awareness. KÔTA is extremely involved in Native American affairs and has been active with a number of nonprofit organizations as sponsor and benefactor.

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Elite Dealers $5 Million to $10 Million

Lake Geneva, WI www.martingroup.com Year Founded: 1980 President/Owner: John Stensland Number of Employees: 20 Primary Vendors: Konica Minolta Primary Solutions Offerings: OneSource, PaperCut, Square 9 Primary Leasing Partners: GreatAmerica, Municipal Capital Approximate Yearly Revenue: $5 million Fastest-Growing Business Segments: Software sales Biggest Accomplishment of the Past Year: The company pulled together during a rash of health-related emergencies among its employees, including a pair of near-death scenarios that required flight-for-life helicopters. Why We Consider Martin Group Elite: • Account reviews. Martin Group tweaked its account review process, providing customers with a more in-depth analysis of their fleets so they could get a more comprehensive overview of usage and expenses. This offers more granular details for clients to consider for future upgrades, which has benefitted them and Martin Group. • Avoiding waste. Heightening awareness to Konica Minolta’s Clean Planet recycling program has provided better solutions for empty/waste toner bottles, old imaging units, drums and other materials for recycling. This free program is being championed by Martin Group’s client consultants who enroll clients during engagements. The dealer applies Clean Planet stickers to the devices as a reminder for clients to use the program.

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Millennium Business Systems Livonia, MI www.2millennium.com

Year Founded: 1997 President/Owner: Michael Neu Number of Employees: 34 Primary Vendors: Toshiba, Xerox, KIP Primary Solutions Offerings: PaperCut, Toshiba- and Xerox-embedded solutions Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Hardware Biggest Accomplishment of the Past Year: Millennium updated its entire network infrastructure, with stateof-the-art servers and workstations implemented to maximize efficiencies and customer service.

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• Top-notch service. Martin Group has won the Konica Minolta Pro-Tech Service Award for 12 consecutive years. The award recognizes Konica Minolta dealers that demonstrate the highest level of commitment to client care and satisfaction—a distinction earned by less than 5 percent of eligible dealers and direct operations. The dealer has also been named an Elite Dealer by ENX Magazine for 11 consecutive years. • Happy family. With an employee base of 20, Martin Group has fostered a tight-knit family atmosphere, a culture that has provided for optimal productivity. It relies on an open-door policy to address any questions or issues an employee may have, with the intention of growing as a company that can best serve its clients. That also entails investing in training to arm workers with the best software tools available. Corporate lunches, parties and get-togethers underscore their work-hard, play-hard mentality.

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Dave Neu, Tony Wichmann, Angela Neu Wichmann and Ryan Neu of Millennium Business Systems

Why We Consider Millennium Business Systems Elite: • Looking skyward. The dealer recently implemented a cloud-based ERP system that employees can access remotely, allowing them to provide real-time service to customers when on the job site. • Employee enticements. The dealer provides an employee incentive program that includes drawings for prizes and gift certificates, and also offers incentive-based compensation plans that reward team members for hard work. By promoting from within, Millennium gives valuable opportunities for professional growth. • Top awards. Millennium has been named a ProMasters Elite Certified dealer by Toshiba and a Prestige Dealer by GreatAmerica Financial Services. • Corporate caring. Millennium supports many of its customers, including non-profit organizations, through fundraisers, golf outings and annual events.

On Demand Incorporated Houston, TX www.ondemandhouston.com Year Founded: 1999

We Saw It In ENX Magazine


4 The Office, Pittston, PA ACT Group, Cromwell, CT Adams Remco, South Bend, IN Advance Business Systems, Cockeysville, MD Advanced Business Equipment, Asheville, NC Advanced Business Solutions, Jacksonville, FL Advanced Imaging Solutions, Minnetonka, MN Advanced Office, Santa Ana, CA AIS (Advanced Imaging Solutions), North Las Vegas, NV All Copy Products, Denver, CO Allied Business Solutions, Boise, ID Alpha Laser & Imaging, Evansville, IN Altek Business Systems, Telford, PA Applied Imaging, Grand Rapids, MI Atlantic, Tomorrow’s Office, New York City, NY BASE Technologies, Bethel, CT Bay Copy, Rockland, MA Blue Technologies, Cleveland, OH CBE Office Solutions, Irvine, CA Centric Business Systems, Owings Mills, MD Choice Office Equipment, Willowbrook, IL Commonwealth Digital Office Solutions, Sterling, VA Consolidated Copier Services, McDonough, GA Coordinated Business Systems, Burnsville, MN Copier Fax Business Technologies, Buffalo, NY Copier Headquarters, Woodland Hills, CA Copiers Northwest, Seattle, WA Copiers Plus, Fayetteville, NC CPI Technologies., Springfield, MO Corporate Business Systems, Madison, WI Datamax, Little Rock, AR Definitive Technology Solutions, Bloomington, MN Des Plaines Office Equipment (DPOE), Elk Grove Village, IL Doing Better Business, Altoona, PA Donnellon McCarthy Enterprises, Cincinnati, OH Eakes Office Solutions, Grand Island, NE EDGE Business Systems, Roswell, GA Edwards Business Systems/Virginia Business Systems, Bethlehem, PA Electronic Office Systems, Fairfield, NJ EO Johnson Business Technologies, Wausau, WI Fisher’s Technology, Boise, ID FlexPrint, Phoenix, AZ Fraser Advanced Information Systems, West Reading, PA Function4, Sugar Land, Texas Gordon Flesch, Madison, WI Hendrix Business Systems, Matthews, NC Image 2000, Valencia, CA Image Matters, Knoxville, TN Image Systems & Business Solutions, Elk Grove Village, IL Image Systems for Business, Somerset, NJ Imagine Technology Group, Chandler, AZ

Impact Networking, Lake Forest, IL Integrated Office Technology (IOTEC), Santa Fe Springs, CA James Imaging Systems, Brookfield, WI KDI Office Technology, Aston, PA Kelley Imaging Systems, Kent, WA KOMAX Business Systems, South Charleston, WV Kraft Business Systems, Grand Rapids, MI Lake Business Products, Eastlake, OH LDI Color ToolBox, New York City, NY Les Olson Company, Salt Lake City, UT Loffler Companies, Bloomington, MN Marco, St. Cloud, MN Martin Group, Lake Geneva, WI MCPc Imaging & Printing, Sandusky, OH Meritech, Cleveland, OH Millennium Business Systems, Cincinnati, OH Millennium Business Systems, Livonia, MI Modern Office Methods, Cincinnati, OH Nauticon Office Solutions, Gaithersburg, MD New England Copy Specialists, Woburn, MA Novatech, Nashville, TN Offix LC, Gainesville, VA On Demand, Houston, TX OneDOC Managed Print Services, Oklahoma City, OK Pearson-Kelly Technology, Springfield, MO PERRY proTECH, Lima, OH Premium Digital Office Solutions, Parsippany, NJ ProCopy Office Solutions, Tempe, AZ ProSource, Cincinnati, OH Proven IT, Tinley Park, IL Repeat Business Systems, Albany, NY Rhyme, Portage, WI RJ Young, Nashville, TN Sims Business Systems, Tempe, AZ Smile Business Products, Sacramento, CA Solutions YES, Portland, OR Standard Office Systems of Atlanta, Duluth, GA Stargel Office Solutions, Houston, TX Stone’s Office Equipment, Richmond, VA Systel Business Equipment, Fayetteville, NC TGI Office Automation, Brooklyn, NY The Swenson Group, Livermore, CA Topp Business Solutions, Scranton, PA Total Technology Solutions Group, St. Charles, IL U.S. Business Systems, Elkhart, IN United Office Systems, Marietta, GA Usherwood Office Technology, Syracuse, NY UTEC, Ann Arbor, MI WCC Business Solutions, Clearwater, FL Woodhull, Springboro, OH Yuma Office Equipment, Yuma, AZ


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• Cross-trained employees. In order to add organizational depth and fill in where necessary, On Demand cross trains its employees. This adds to their knowledge base and helps the deal better serve its clients.

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President/Owner: Michael Gray Number of Employees: 20 Primary Vendors: KYOCERA, Sharp, MBM, Martin Yale, Pitney Bowes Primary Solutions Offerings: Drivve, PaperCut, Satori, ecoprintQ Primary Leasing Partners: GreatAmerica, DLL, Marlin, Pitney Bowes, TIAA Bank Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Color copiers (200%), document management (200%), Pitney Bowes (100%) Biggest Accomplishment of the Past Year: On Demand Incorporated is in the process of placing a new sign atop its six-story building, providing visibility for drivers on a busy freeway. Why We Consider On Demand Incorporated Elite: • Monitoring software. On Demand uses KFS, a web-based software to monitor customers’ service and supplies needs. The company also updated its website to enable clients to access their account, view/pay bills, request service and order supplies. • Top deals. Two of the dealer’s biggest contract wins in 2018 included a large provider of specialty tax services and a medical management organization. • Vendor recognition. In addition to being chosen as a Premier Dealer by GreatAmerica, On Demand was also named the Comeback Dealer of the Year by KYOCERA.

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Pearson-Kelly Technology Springfield, MO www.pearsonkelly.com

Year Founded: 2002 President/Owner: Mike Kelly (CEO), Chelsey Bode (president) Number of Employees: 32 Primary Vendors: Konica Minolta, KYOCERA, Duplo, KIP, Fortinet, Datto Primary Solutions Offerings: Square 9, Prism, Biscom, RightFax, PaperCut, Nuance Primary Leasing Partners: DLL, GreatAmerica, Marlin Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Hardware (30%), software and solutions (500%), MNS (2,500%) Biggest Accomplishment of the Past Year: Pearson-Kelly Technology enjoyed a growth explosion through managed network services. Why We Consider Pearson-Kelly Technology Elite: • Problem solvers. Pearson-Kelly Technology prides itself on “outsidethe-box” thinking to provide customers with a tailored solution, and they value the dealer’s problem-solving skills. • Corporate facelift. The organization did a significant rebranding, which included changing its name from Pearson-Kelly Office Products to better reflect a wider span of technology offerings. The company also moved into a new office building and a relaunched its website as part of the effort. • Publication recognition. Pearson-Kelly was named to the Dynamic Dozen list of fastest-growing organizations in southwest Missouri by the Springfield Business Journal. It also made the Top

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Pearson-Kelly Technology’s reception area at its headquarters

25 list of KYOCERA Copystar dealers in the U.S. • Community support. Through quarterly give-back events, the dealer partners with a local non-profit organization, and also funds other programs while providing in-kind service donations to charitable institutions.

Craig Zimmerman

Premier Business Products Troy, MI www.premier-business.com

Year Founded: 1982 President/Owner: Craig Zimmerman Number of Employees: 41 Primary Vendors: KYOCERA, Toshiba, Konica Minolta, Lexmark, HP Primary Solutions Offerings: Vendor provided Primary Leasing Partners: US Bank, LEAF Approximate Yearly Revenue: $9 million Fastest-Growing Business Segments: MPS

We Saw It In ENX Magazine


2018

Elite Dealers $5 Million to $10 Million Children’s Research Hospital, and the firm also donates to local nonprofit groups and provides equipment donations to Maryland schools in need.

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Biggest Accomplishment of the Past Year: Premier Business Products enjoys continued strong retention with both its customers and employees. Why We Consider Premier Business Products Elite: • Prompt response. Premier Business Products doesn’t like to leave customers hanging—the dealer’s average customer care email response time is under three minutes. • Closing the closers. The dealer’s product and service dossier has enabled it to dominate the professional real estate market in metro Detroit. • Satisfied employees. The sales roster at Premier Business Products includes two reps with 32 years of experience and another with 23 years. Perhaps they enjoy the home cooking—once a month, the dealer holds an office cookout for its team members. • Helping hands. Premier Business Products’ employees dedicate their time to a local soup kitchen three times a year. The dealer has teamed with an inner-city nonprofit to deliver a Lunch Buddy program, benefitting students in Detroit Public Schools. This has led to three volunteer-of-the-year awards for its efforts.

Quality Business Solutions Baltimore, MD www.copyquality.com

Year Founded: 2001 President/Owner: Jerry DiMartino (CEO), Janey DiMartino (VP) Number of Employees: 55 Primary Vendors: KYOCERA/ Copystar, Konica Minolta, FP Mailing, Duplo, MBM, HP, Dell Primary Solutions Offerings: PaperCut, Nuance, Prism, Labtech, EAutomate, Soaring CRM, FMAudit Primary Leasing Partners: In-house leasing, DLL, TIAA Bank, Wells Fargo,

The Quality Business Solutions team, front row (from left): Janey DiMartino, CFO; Christina DiMartino, administration manager; Jerry DiMartino, CEO; back row: Anthony DiMartino, controller; Joseph DiMartino, sales manager

GreatAmerica, LEAF Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Konica Minolta production press equipment (75%), IT Services (70%), website development (50%), FP Mailing solutions (40%), document management software (35%) Biggest Accomplishment of the Past Year: Quality Business Solutions offered document management solutions to many new accounts, which increased their workflow when scanning, tracking and recording their documents. Why We Consider Quality Business Solutions Elite: • Quality from afar. The dealer uses remote monitoring and service capabilities so it can send accurate copier meter readings directly to its accounting system. Quality Business Systems can also remotely service equipment to help eliminate down time. • Comprehensive contract. The biggest deal in 2017 for Quality Business Systems entailed IT services, mailing solutions, press equipment, office copiers, printers and website design—a $700,000 solution over the course of a customized lease program. • Right at home. As a locally owned and family-operated business, Quality Business Solutions has cultivated a comfortable workplace. Team members receive the same respect and treatment they would get from home, and many of them plan to spend the balance of their career with the dealer. • Community support. Quality Business Solutions is a supporter of St. Jude

We Saw It In ENX Magazine

Southwest Copy Systems Inc. Albuquerque, NM www.southwestcopy.com

Year Founded: 1992 President/Owner: Michael Contois (president), Dorothy Contois (vice president) Number of Employees: 31 Primary Vendors: Toshiba, Sharp, HP, Lexmark Primary Solutions Offerings: ROI Print Manager, Square 9, PaperCut Primary Leasing Partners: DLL, US Bank, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $5 to 10 million Fastest-Growing Business Segments: MPS (33%), A4 (31%) Biggest Accomplishment of the Past Year: Southwest Copy Systems was recognized by Cooperative Educational Services as one of its highest growth partners, with more than 80 percent new business in the copier/printer contract compared to the previous contract holder. Why We Consider Southwest Copy Systems Elite: • No surprises. An upfront approach to dealer contracts endears Southwest Copy Systems to its client base. It doesn’t have any hidden costs or terms

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Elite Dealers $5 Million to $10 Million

Stone’s Office Equipment Richmond, VA www.stonesoffice.com

Year Founded: 1970 President/Owner: Sam Stone Number of Employees: 25 Primary Vendors: Sharp, Lexmark, HP, FP Mailing Primary Solutions Offerings: PaperCut Primary Leasing Partners: GreatAmerica, US Bank

The Swenson Group (TSG) Livermore, CA www.theswensongroup.com The leadership team at Stone’s Office Equipment (from left): Sam Stone, Sally Stone, Frank Stone, Tina Berry and Mike Berry 118

Year Founded: 1993 President/Owner: Dean Swenson Number of Employees: 22

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Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: MPS (35%), managed IT (250%) Biggest Accomplishment of the Past Year: Stone’s Office Equipment cracked the top 25 for CEO Juice’s Net Promoter Score with a rating of 96.53. Why We Consider Stone’s Office Equipment Elite: • Growth sectors. Managed IT is an area Stone’s Office Equipment continues to cultivate with its current customer base, identifying firms with needs of its services. The dealer also continues to demonstrate how its MPS program can reap significant savings. • Giving heritage. The company’s annual community service event, A Day in May, continues to grow and evolve as Stone’s Office Equipment has used professional media (newspapers, radio and television) and social media to provide more exposure. This year, two foundations were added to the giving campaign. The dealer also supports The Jillian Fund for families with ill children and the Cameron K. Gallagher Foundation, which draws awareness to teenage depression and mental health. • Top grades. Stone’s Office Equipment captured the MFP business of the largest school district in its area and is in talks to augment it with an MPS agreement. Through word of mouth, the dealer has also garnered vertical growth within the medical and legal sectors. • Tenured employees. With an average tenure of 15 years, Stone’s Office Equipment doesn’t experience much turnover. This has a salutary effect on strengthening long-term customer relationships.

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and conditions escalation triggers that would impact the customer after the deal is negotiated. • Learning experience. Southwest Copy Systems continues to make great strides in the educational space. The aforementioned CES cooperative contract fueled the dealer’s 30 percent growth in the vertical, and Southwest is gaining ground in the government and nonprofit sectors. • Charitable efforts. Donations to a number of charitable organizations, ranging from the Wounded Warrior Project and the Children’s Cancer Find to the House Coalition of New Mexico, are contributed throughout the year. • Answering the call. Being early means being on time for Southwest Copy Systems, which strives to exceed the expectations of clients.

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Dean Swenson

Primary Vendors: Konica Minolta Primary Solutions Offerings: Nuance, Square 9, Prism Primary Leasing Partners: US Bank, TIAA Bank, GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Managed network services Biggest Accomplishment of the Past Year: The Swenson Group celebrated its 25th anniversary of serving the needs of San Francisco Bay-area clients. Why We Consider The Swenson Group (TSG) Elite: • Top grades. An investment and commitment to its Net Promoter Score has paved the way to an unprecedented customer satisfaction and retention rating. Constantly knowing the customer satisfaction level in real time has been critical to retention. • IT investments. The Swenson Group’s internal investment in IT talent has helped solved the IT-related issues of many prospects. This has enabled the dealer to build deeper and wider partnerships with other product and service offerings. • Contract coup. One of 2018’s biggest deals for The Swenson Group was procuring work for a large non-profit health care organization, for which it crafted a customized solution that included hardware, MPS and software solutions. • Client longevity. Wanting more insight into what factors have enabled it to foster long-term relationships with customers, the dealer conducted a survey to determine some of the common denominators. The results were rather straight-forward: clients

We Saw It In ENX Magazine


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Elite Dealers $5 Million to $10 Million

The Swanson Group celebrates its 25th anniversary

value building relationships, more as partners than a straightforward vendorcustomer approach. Clients also seek providers that can solve technology issues, save them time and do business easily.

U.S. Business Systems, Inc. Elkhart, IN www.usbus.com

Year Founded: 1992 President/Owner: Michael Kidd Number of Employees: 33 Primary Vendors: KYOCERA, Sharp, Lenovo, HP Primary Solutions Offerings: Microsoft, SonicWALL, VMware, Dell, Cisco, AVG, Autotask, Square 9, PaperCut, KYOCERA Primary Leasing Partners: US Bank, GreatAmerica

United Office Systems, Inc. U.S. Business Systems founders (from left): Michael Kidd, Ron Hulett, Tim Hulett and Dan Foster 120

Marietta, GA www.unitedos.com

Year Founded: 1992 President/Owner: Michael Walsh

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Approximate Yearly Revenue: $5.5 million Fastest-Growing Business Segments: MNS, aftermarket supplies (140%) Biggest Accomplishment of the Past Year: U.S. Business Systems was named to the “Best Places to Work” list in Elkhart County by Zippia. Why We Consider U.S. Business Systems Elite: • Customer education. Monthly educational blogs have proven to be a good source of connecting U.S. Business Systems with its client base. The dealer constantly updates its website to provide the latest information, suggestions and solutions that can benefit clients. • Landmark contract. U.S. Business Systems completed a six-phase installation of the largest transaction in company history for a client in the financial space. Another pact with the second-largest manufacturer in the recreational vehicle sector included MFPs and printers. • Top honors. For the second straight year, the dealer was named the Best Place to Purchase Office Equipment and the Best IT Consulting Company, as voted on by the readers of Northwest Indiana Business magazine. And for the fourth consecutive year, KYOCERA awarded the dealer with the Excellence in Customer Service Solutions honor. • Employee respect. A third-party HR firm was brought in to review, improve and rewrite the dealer’s employee handbook and information guide, addressing all the needs of its associates. U.S. Business Systems uses its social media accounts as a platform to demonstrate its employee appreciation, including outings, luncheons, family picnics, company-sponsored trips, birthday/ anniversary celebrations, gift cards, free clothes and promotional items.

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United Office Systems executives (from left): Michael Walsh, Michelle Daniel and David Harding

Number of Employees: 29 Primary Vendors: Konica Minolta, Lexmark Primary Solutions Offerings: PaperCut, Square 9, Konica Minolta Primary Leasing Partners: Wells Fargo, US Bank, LEAF Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: A4 equipment (15%), solution sales (50%) Biggest Accomplishment of the Past Year: Winning the Konica Minolta ProTech Service Excellence award for the 11th consecutive year. Why We Consider United Office Systems Elite: • Wellness visits. Roughly half of the visits United Office Systems’ technicians make are courtesy calls. That familiarity, coupled with an average tenure of 15 years in the service ranks, helps to solidify the bond between the dealer and its clients. • Business win. During 2018, United Office Systems procured a net-new deal with a large health care provider that has multiple locations across the country. • Employee autonomy. The dealer sees it as critical to cultivate an environment in which the employee not only feels supported, but is empowered to make key decisions that are in the best interest of the client and the company.

We Saw It In ENX Magazine


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Elite Dealers $5 Million to $10 Million

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By making every effort to go above and beyond the call of duty, employees play a considerable role in forging lasting relationships with the customer. • Community support. United Office Systems sponsors and provides equipment for local non-profit events, and supports a fundraising effort for a local elementary school. The company also sponsors a youth soccer team.

UTEC

Ann Arbor, MI www.utecit.com Year Founded: 2008 President/Owner: Kevin Van Kannel Number of Employees: 45 Primary Vendors: Sharp, FP Mailing, Formax, Muratec, Microsoft, KYOCERA, Lenovo, Dell, HP Primary Solutions Offerings: Industry Weapon, Microsoft, Jive, PaperCut, Prism, Clarity Voice, FP Mailing, QTrak Primary Leasing Partners: GreatAmerica, DLL, UniFi, US Bank Approximate Yearly Revenue: $8 million

Fastest-Growing Business Segments: Managed network services Biggest Accomplishment of the Past Year: In acquiring Innovative Mailing Solutions (IMS), UTEC significantly increased its customer base, expanded its territory and enhanced its product and service offerings. Why We Consider UTEC Elite: • Growth centers. UTEC is expanding its sales staff to have greater reach into regions of Michigan. It sees great growth potential for MNS, particularly in the educational space. Also, the addition of IMS provides a client roster of 600-plus to market its officebased offerings. • Commercial spot. The dealer produced a professional commercial as a promotional tool, showcasing the essence and culture of UTEC, emphasizing its points of differentiation and painting a picture of why prospects would want to do business with them. In addition, UTEC created a marketing video that extols the virtues of Sharp MFPs. • Vehicle wraps. UTEC is utilizing mobile marketing by wrapping its fleet vehicles with decals, award logos, product and service capabilities, as well as contact information. This adds a promotional tool while service techs are in the field. • Competitive win. UTEC unseated an incumbent dealer for a large financial entity, placing more than 70 Sharp MFP and numerous AQUOUS Boards at multiple branches. The deal also sees a dedicated UTEC employee serving as full-time, on-site technical support for the equipment.

Vision Office Systems, Inc. Charlotte, NC www.visionofficesystems.com www.vosupstate.com UTEC showed its support of Breast Cancer Awareness month with its UTEC Wears Pink shirts event. One employee raised $2,800 for breast cancer research in the Real Men Wear Pink campaign with the American Cancer Society

Year Founded: 1997 President/Owner: Fred Habbal Number of Employees: 40 Primary Vendors: Canon, Muratec, Sharp, Lexmark, Brother We Saw It In ENX Magazine

Fred (left) and Jason Habbal of Vision Office Systems

Primary Solutions Offerings: Square 9, PaperCut, Canon Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: A4 (50%), desktop printers (75%) Biggest Accomplishment of the Past Year: Vision Office Systems is putting the finishing touches on an in-house leasing company, a project that has been in the works for the past 18 months. Why We Consider Vision Office Systems Elite: • Hitting the airwaves. Vision Office Systems launched a radio campaign in the South Carolina marketplace this year that promotes its new partnership with Sharp. Also, its partnership with Brother provides customers with free printers to go with their MFPs. • Consultative win. One of the dealer’s biggest scores in 2018 came courtesy of a long-term care provider that is experiencing significant growth via acquisitions. However, while the customer was well fortified in its expansion initiative, it was severely lacking in an infrastructure. The Vision Office Systems team was able to provide a blueprint to help tie together the needs of its multiple facilities. • Family values. Vision Office Systems is a firm believer that in order to cultivate a family-type relationship with its client base, that philosophy must start from within. As a result, team members are made to feel as if they’re all a part of a large family at Vision Office Systems. • Community outreach. The company is an active supporter of the Lake

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Elite Dealers $5 Million to $10 Million

WCC Business Solutions Clearwater, FL www.wccbs.com

Year Founded: 1976 President/Owner: Gordy Link Jr. Number of Employees: 30 Primary Vendors: Ricoh Primary Solutions Offerings: DocuWare, PaperCut, Streamline Primary Leasing Partners: GreatAmerica, US Bank

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Approximate Yearly Revenue: $5 to $10 million Fastest-Growing Business Segments: Imaging (50%), MPS (75%) Biggest Accomplishment of the Past Year: WCC Business Solutions has amassed what it feels is its strongest sales, service and admin teams in the history of the company, and has built a foundation to support future growth. Why We Consider WCC Business Solutions Elite: • MPS catalyst. A partnership with Clover Imaging Group has enabled the company to successfully grow its platform. Among the benefits the dealer has reaped is improved internal processes to better manage devices. • Customer triumph. WCC Business Solutions captured a deal with a large non-profit health care provider by using a three-pronged strategy that spoke to the customer’s needs for security, cost reduction and collaboration. • Corporate transparency. Employees are provided an inside glimpse into

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the vision of the organization and its customer focus. WCC Business Solutions provides transparency to its team members, sharing their financials with them at quarterly meetings. As a result, employees can understand their part in helping the dealership attain its goals. • Giving spirit. WCC Business Solutions supports multiple non-profit organizations throughout the Tampa Bay region.

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December 2018 | www.enxmag.com

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Elite Dealers: Under $5 million

Carmen Pitarra

• Community support. With signs and team sponsorships in multiple organizations, 4 The Office is a major supporter of Little League baseball and softball. It backs local non-profit organizations with donations of money, equipment and supplies, as well as donations of time and resources for community events.

4 The Office

Pittston, PA www.4theoffice.net Year Founded: 2006 President/Owner: Carmen Pitarra Number of Employees: 6 Primary Vendors: Xerox, HP, Sharp Primary Solutions Offerings: PaperCut, Print Fleet, MPS, online store (40,000-plus office supply items) Primary Leasing Partners: Xerox Financial, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Furniture (250%), MPS (40%), wide format (20%) Biggest Accomplishment of the Past Year: The dealer has been able to continually grow all four of its business segments: office equipment, MPS, office furniture and office supplies. 4 The Office is considering adding security cameras as a new offering. Why We Consider 4 The Office Elite: • Single source. In providing MFPs, printers, MPS, office furniture and supplies, 4 The Office is able to serve the full office needs of its customers, enabling dealers to conquer accounts that wish to consolidate suppliers. • SEO excellence. The running joke at 4 The Office is that local search-engine optimization has helped make Google its top sales rep every month. Online marketing has truly been a tremendous asset for the dealer. • Top contract. One of the biggest successes 4 The Office enjoyed during 2018 was a deal with a manufacturing company that included the placement of more than 40 devices. 124

Advanced Business Solutions LLC Jacksonville, FL www.goabsinc.com

Year Founded: 2004 President/Owner: Adam Gregory Number of Employees: 6 Primary Vendors: Xerox, Canon, OKI Data, Muratec, Panasonic Primary Solutions Offerings: Intellinetics, Xerox Primary Leasing Partners: LEAF, Wells Fargo, CIT Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Health care solutions from Xerox App Gallery Biggest Accomplishment of the Past Year: Advanced Business Solutions added two new techs who became Xerox-authorized and assisted the dealer’s growing fleet. Why We Consider Advanced Business Solutions Elite: • Executive reach. Adam Gregory, Advanced Business Solutions’ top executive, takes a hands-on approach to assisting clients, showing them that their businesses are a personal priority of leadership. • Contract growth. The company landed an IT contract for a major nationwide player that involved more than 250 locations, marking a high point for 2018. • Sweet commute. Employees work from home 90 percent of the time, with

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occasional office visits for meetings. This offers team members flexibility and improved home life. • Community friend. The dealer sponsors a number of youth sports teams and works with the local Chamber of Commerce, while also participating in community luncheons.

Choice Office Equipment Willowbrook, IL TheChoice4biz.com

Year Founded: 2010 President/Owner: Tod Alsip Number of Employees: 12 Primary Vendors: KYOCERA, Copystar, FP Mailing, Muratec Primary Solutions Offerings: KYOCERA, PaperCut, MaxxVault

We Saw It In ENX Magazine


2018

Elite Dealers Under $5 million

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Primary Leasing Partners: GreatAmerica, LEAF Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: A4 Biggest Accomplishment of the Past Year: Choice Office Equipment relishes giving back to the community in the form of donating equipment, service and expertise to organizations in need. Why We Consider Choice Office Equipment Elite: • Marketing magic. Choice Office Equipment has launched a number of marketing initiatives during the past 18 months, leveraging programs available through KYOCERA and Copystar. One example is its Choice NP Program: Non-Profit=No Problem. This specialized pricing program allows non-profit clients to make decisions without a lengthy bid/RFP process. Another is targeted at new businesses —Choice Office Equipment provides pre-owned equipment on a month-to-month agreement, and clients are only charged on a per-page basis. • Value proposition. The dealer was able to unseat a major area competitor for a deal worth $1 million over the life of the contract. Its assessment outlined how the dealer could better suit its needs, including the use of postage equipment provided by Choice Office Equipment. • TCOB. Employees at Choice Office Equipment follow the GSD (getting stuff done) principle of working together as a team to address clients’ needs. The dealer also encourages employees to bring ideas to the table that are often converted into policies or programs. • Enhanced processes. The company focuses on automating many of its behind-the-scenes processes while still employing those personal touches that are part of the fabric of Choice Office Equipment.

ClearView Business Solutions, LLC

Tampa FL www.cvbusinesssolutions.com Year Founded: 2014 President/Owner: Matt Lane (president), Bob Greenhalgh (partner) Number of Employees: 14 Primary Vendors: Toshiba, KIP, Lexmark Primary Solutions Offerings: M-Files, PaperCut, Drivve, FM Audit Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $2.4 million Fastest-Growing Business Segments: MPS (200% last 36 months) Biggest Accomplishment of the Past Year: ClearView was named a ProMasters Elite Certified Dealer by Toshiba America Business Solutions for exceeding the OEM’s highest level of service execution for customer support. Why We Consider ClearView Business Solutions Elite: • Selling points. Customers most often point to ClearView Business Solutions’

The ClearView Business Solutions management team (from left): Matt Lane, president; Arik Stoddard, service supervisor; Nicole Fox, operations manager; Bob Greenhalgh, partner

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competitive pricing, quality technical service and best practices, and often provide feedback that speaks to the dealer’s transparent sales process and ability to meet or exceed expectations. • Service expansion. In the past two years, ClearView Business Solutions began offering wide-format plotters, MFPs, MPS and tailored solutions for nonprofits and local startup businesses. • Non-profit profits. In 2018, the dealer secured an agreement with a large nonprofit organization that is a staple of the Tampa Bay community. • Reciprocated support. The special pricing afforded to non-profit clients enables these organizations to leverage the savings to further support their causes. The dealer also provides service to Rotary of Tampa Bay, and it sponsors local charity and non-profit sporting events and expos.

Consolidated Copier Services McDonough, GA www.consolidatedcopiers.com

Year Founded: 1987 President/Owner: Patrick Nunnally Number of Employees: 13 Primary Vendors: Konica Minolta, Xerox, KIP Primary Solutions Offerings: Konica Minolta, Nuance, Pharos, PaperCut Primary Leasing Partners: Wells Fargo, DLL, GreatAmerica Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Plotters, light production, software Biggest Accomplishment of the Past Year: Consolidated Copier Services’ sales department has doubled in size, enabling the company to extend its sales and service territory and provide a dedicated sales representative to customers in those territories. Why We Consider Consolidated Copier Services Elite: • Pre-owned option. By tripling its inventory of refurbished equipment, Consolidated Copier Services provides

December 2018 | www.enxmag.com

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Elite Dealers Under $5 million

Founder and owner Patrick Nunnally (fron row, fifth from left) and the employees of Consolidated Copier Services

cost-conscious clients with quality equipment options that fit within their budgets. • Customer wins. The biggest takedown in 2018 was a municipal government account with the potential for more than 400 placements. Another deal with a national corporate account covers multiple locations across the country. • Marketing maven. Consolidated Copier Services hired a full-time marketing director who is prospecting through multiple channels, including direct mail and email marketing campaigns. In addition, the company is now using promotional items and seasonal outreach campaigns to spark new business. • Enjoyable workplace. To emphasize a positive work environment and foster enthusiasm (and higher productivity) in the office, Consolidated Copier Services uses a number of employee enticements. These include casual dress and Bring-Your-Dog-toWork Fridays, flowers and cards to acknowledge employees celebrating Mother’s Day, a college football score prediction competition, free coffee and service meeting breakfasts.

Mid Ohio Strategic Technologies Columbus, OH www.bizmachines.com 126

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Year Founded: 1979 President/Owner: Karen Hoskinson (president), John D. Hoskinson II (VP/ COO) Number of Employees: 18 Primary Vendors: Toshiba, Lexmark, KYOCERA, Fujitsu Primary Solutions Offerings: Intellinetics, Field2Base, VDP, Ancora Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $4 million Fastest-Growing Business Segments: Solutions (front-end capture, mobile forms, content management) Biggest Accomplishment of the Past Year: Mid Ohio Strategic Technologies has forged relationships with several software companies that, enabling the dealer to devise customizable and scalable solutions for clients. Why We Consider Mid Ohio Strategic Technologies Elite: • Annual showcase. Mid Ohio Strategic Technologies plays host to a yearly event that focuses on its hardware and software offerings. This year’s showcase was held at Huntington Park, home of the Columbus Clippers minor league baseball team. • New look. The dealer did a makeover of its logo and some of its marketing strategies to better reflect the growth and success of the solutions and software aspect of its offerings. • Taking flight. A number of key contract takedowns marked the company’s 2018 campaign, including wins in the residential/commercial service industry along with the aviation space, fueled by its solution/software offerings. • Client support. Mid Ohio Strategic Technologies takes care of its nonprofit clients with donations of money and prizes for their fundraising events. In fact, the dealer seeks to partner with

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organizations that embrace giving and creating a strong community presence in order to maximize its contribution to the community.

Premium Digital Office Solutions Parsippany, NJ www.premium-digital.com

Year Founded: 2010 President/Owner: Alan Schwartz, Van Seretis (managing partners) Number of Employees: 15 Primary Vendors: Muratec, Konica Minolta, Lexmark, Panasonic, Neopost, Dahle Primary Solutions Offerings: PaperCut, Ademero, CapturePoint Primary Leasing Partners: TIAA Bank, Wells Fargo, GreatAmerica, US Bank, DLL, LEAF Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Printing, marketing and promotional (25%), MFPs (15%) Biggest Accomplishment of the Past Year: Premium Digital Office Solutions launched a printing, promotional, marketing and trade show division, which has allowed it to penetrate existing accounts. Why We Consider Premium Digital Office Solutions Elite: • Premium’s premiums. Upon launching the above-mentioned new division, Premium included giveaways with every new order to showcase its added capabilities to customers. • Seizing opportunities. The dealer was able to unseat the incumbent provider for a large school system because the former vendor suffered from poor response time and was unable to service the gear properly. Premium not only installed upgraded equipment that

We Saw It In ENX Magazine


2018

Elite Dealers Under $5 million TopAccess, eBridge, PaperCut, Square 9, Pharos Primary Leasing Partners: LEAF, Wells Fargo, Marlin Approximate Yearly Revenue: $3 million Fastest-Growing Business Segments: Managed services, copiers Biggest Accomplishment of the Past Year: Team Office Technologies converted a significant number of clients to a fully managed business-process solution. Why We Consider Team Office Technologies Elite: • Super Tech. The dealer rolled out a “Team Techs to the Rescue” campaign, which promoted its penchant for providing exceptional technical service and the company’s ability to deliver the best equipment and technology to serve customers’ needs. • Legal ease. Team Office Technology provided a 28-attorney law firm with eCopy scan stations and live query connector to Time Matters software. • Community caring. The dealer donates gift baskets and certificates for local events, as well as goodie bags for children’s holiday parties. Team Office Technologies also sponsors two nonprofit organizations. • Team player. As its name suggests, Team Office Technologies likes to cultivate a team concept among its employees. Management also encourages an open-door policy for employees.

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Premium Digital Office Solutions managing partners Alan Schwartz (left) and Van Seretis

was competitively priced, it furnished the school’s staff with personalized coffee mugs. • Work/life balance. In an effort to promote a positive working experience, the dealer provides employees with flex time. Each employee gets a cake on his/her birthday, and the firm is developing a quarterly night out as a team-building activity. • Making a difference. Premium’s owners sit on the boards of several non-profit groups to raise money for at-risk children and young adults. The dealer supports its local Police Benevolence Association by donating goods and services, and provides food and clothing for the homeless.

Upstream Office Solutions Tampa, FL www.upstreamofficesolutions.com

Team Office Technologies Austintown, OH www.teamofficetech.com

Year Founded: 2003 President/Owner: Thomas Reeveley Number of Employees: 24 Primary Vendors: Toshiba, Lexmark, Brother, OKI Data, HP, Fujitsu, KIP, Dell Primary Solutions Offerings: Encompass, DocuWare, Drivve, DM, Fasco, Perceptive, Bridge Cloud,

Year Founded: 2012 President/Owner: Mark Wild Number of Employees: 12 Primary Vendors: Toshiba, KYOCERA, KIP, Epson Primary Solutions Offerings: PaperCut, FM Audit Primary Leasing Partners: TIAA Bank, Wells Fargo, in-house Approximate Yearly Revenue: $4 to $5 million

We Saw It In ENX Magazine

Fastest-Growing Business Segments: Hardware, MPS Biggest Accomplishment of the Past Year: The dealer has gone toe-to-toe with larger competitors, winning some large accounts. Why We Consider Upstream Office Solutions Elite: • Marketing strategies. Upstream Office Solutions has increased its relationships with IT companies to cross-sell services. The dealer takes a vertical approach to targeting markets and has experienced much success in the health care space. In addition, Upstream has increased its wideformat margins. • Top takedowns. One of the bigger deals for Upstream in 2018 involved a large health care provider with 16 locations and its Tampa Bay headquarters, a pact worth $340,000. • Apolitical atmosphere. Upstream has a zero-tolerance policy toward office politics, creating a more pleasant environment. The company also shares its financial targets and other corporate goals with employees for increased transparency. • Charitable endeavors. Upstream sponsors a number of its clients’ fundraising activities and participates in local Chamber of Commerce events as a means of staying connected with the community.

Yuma Office Equipment Yuma, AZ yumaofficeequipment.com yoeconnext.com Year Founded: 1998

December 2018 | www.enxmag.com

127


Elite Dealers Under $5 million President/Owner: Daniel Bombard Number of Employees: 16 Primary Vendors: Ricoh, Xerox, Lexmark, Dell, HP Primary Solutions Offerings: ScanShare, Microsoft, YOEConnext, Continuum, Intermedia Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: MNS (50%) Biggest Accomplishment of the Past Year: Yuma Office Equipment received a Chamber of Commerce award for its service, along with a Best MSP recognition from the Harvard Business Club. Why We Consider Yuma Office Equipment Elite: • Marketing strategies. The dealer utilizes the Robin Robins Technology Marketing Toolkit and Evolved Office solutions to bolster its marketing initiatives, and initiated a new affordable document-imaging platform called ScanShare. • Net-new business. Yuma picked up significant wins with a health care client for

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www.enxmag.com | December 2018

an MSP pact as well as a large educational institution. • Platform for success. Every employee has a voice in the company’s operation. The dealer also encourages (and pays for) workers to participate in training programs. • Sporting gestures. Yuma Office Equipment sponsors its community college’s sports program as well as community events, and also donates machines to local charities.

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DEALERSHIP

4 The Office ABM Co Inc DBA Allen Business Machines Access Systems ACP All Copy Products ACT Group Adams Remco Inc. Advance Business Systems Advanced Business Equipment Advanced Business Solutions LLC Advanced Imaging Solutions Advanced Office AIS Advanced Imaging Solutions Allied Business Solutions Alpha Laser & Imaging LLC Altek Business Systems Inc. Applied Imaging ASI Business Solutions Atlantic, Tomorrow’s Office Axion Business Technologies BASE Technologies Bay Copy Benchmark Business Solutions, Inc. Blue Technologies Cannon IV CBE Office Solutions Centric Business Systems Centriworks Thermocopy Choice Office Equipment ClearView Business Solutions, LLC Commonwealth Digital Office Solutions Consolidated Copier Services Coordinated Business Systems Copier Fax Business Technologies, Inc. Copier Headquarters Copiers Northwest, Inc. Copiers Plus Copy-Fax Digital Office Solutions Corporate Business Systems CPI Technologies Datamax Inc. Definitive Technology Solutions Des Plaines Office Equipment (DPOE) DEX Imaging, Inc. Doing Better Business, Inc. Donnellon McCarthy Enterprises Eakes Office Solutions EDGE Business Systems Edwards Business Systems, Inc. and Virginia Business Systems, Inc. Electronic Office Systems EO Johnson Business Technologies Fisher’s Technology FlexPrint Flo-Tech Fraser Advanced Information Systems Function4 Genesis Technologies Inc. Gordon Flesch Company Hendrix Business Systems, Inc. Image 2000 Image Matters Image Source •

www.enxmag.com | December 2018

CITY

Pittston Fort Wayne Waukee Denver Cromwell South Bend Cockeysville Asheville Jacksonville Minnetonka Santa Ana North Las Vegas Boise Evansville Telford Grand Rapids Dallas New York Cranston Bethel Rockland Lubbock Cleveland Indianapolis Irvine Owings Mills Knoxville Willowbrook Tampa Sterling McDonough Burnsville Buffalo Woodland Hills Seattle Fayetteville Virginia Beach Madison Springfield Little Rock Bloomington Carol Stream Tampa Altoona Cincinnati Grand Island Roswell Bethlehem Fairfield Wausau Boise Phoenix Middletown West Reading Sugar Land Northbrook Madison Matthews Valencia Knoxville San Bernardino

We Saw It In ENX Magazine

STATE PA IN IA CO CT IN MD NC FL MN CA NV ID IN PA MI TX NY RI CT MA TX OH IN CA MD TN IL FL VA GA MN NY CA WA NC VA WI MO AR MN IL FL PA OH NE GA PA NJ WI ID AZ CT PA TX IL WI NC CA TN CA

PAGE 124 100 26 26 100 46 46 102 124 48 48 50 102 103 103 28 83 20 50 104 104 52 28 83 52 30 83 124 125 54 125 54 106 106 30 107 107 108 84 56 108 56 19 58 60 60 86 62 110 32 62 34 34 64 86 66 20 87 66 111 36


62. 63. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. 84. 85. 86. 87. 88. 89. 90. 91. 92. 93. 94. 95. 96. 97. 98. 99. 100. 101. 102. 103. 104. 105. 106. 107. 108. 109. 110. 111. 112. 113. 114. 115. 116. 117. 118. 119. 120. 121. 122. 123. 124. 125. 126. 127. 128. 129. 130. 131. 132.

DEALERSHIP

Image Systems & Business Solutions Image Systems for Business imageOne Imagine Technology Group Impact Networking, LLC Integrated Office Technology (IOTEC) James Imaging Systems, Inc. KDI Office Technology Kelley Imaging Systems KOMAX Business Systems KÔTA, A Mohegan LDI Enterprise Kraft Business Systems Kramer Leonard McShane’s Inc. Lake Business Products, Inc. Laser Options LDI Color ToolBox Les Olson Company Loffler Companies Marco Technologies, LLC Martin Group Meritech Inc Mid Ohio Strategic Technologies Millennium Business Systems Millennium Business Systems, LLC Modern Office Methods NATIONAL Business Technologies Nauticon Office Solutions NBM, Inc. New England Copy Specialists Novatech, Inc. Offix LC Ohio Business Machines, LLC (OBM) On Demand Incorporated OneDOC Managed Print Services LLC Onnyx Pearson-Kelly Technology PERRY proTECH Premier Business Products Premium Digtial Office Solutions ProCopy Office Solutions Prosource Proven IT Quality Business Solutions, LLC Repeat Business Systems, Inc. Rhyme RJ Young Sims Business Systems, Inc. Smile Business Products Solutions YES Southwest Copy Systems Inc. Southwest Office Systems Inc. Standard Office Systems Stargel Office Solutions Stone’s Office Equipment Systel Business Equipment Team Office Technologies TGI Office Automation The Swenson Group The Wilson Group Topp Business Solutions TTSG U.S. Business Systems, Inc. United Office Systems Upstream Office Solutions Usherwood Office Technology UTEC Vision Office Systems, Inc. WCC Business Solutions Woodhull, LLC XMC, Inc Yuma Office Equipment

We Saw It In ENX Magazine

CITY

Elk Grove Somerset Oak Park Chandler Lake Forest Santa Fe Springs Brookfield Aston Kent South Charleston Uncasville Grand Rapids Chesterton Eastlake Tempe New York South Salt Lake Bloomington St. Cloud Lake Geneva Cleveland Columbus Cincinnati Livonia Cincinnati Albany Gaithersburg Burlington Woburn Nashville Gainesville Cleveland Houston Oklahoma City Sandusky Springfield Lima Troy Parsippany Tempe Cincinnati Tinley Park Baltimore Albany Portage Nashville Tempe Sacramento Portland Albuquerque Fort Worth Duluth Houston Richmond Fayetteville Austintown Brooklyn Livermore Pittsburgh Scranton Saint Charles Elkhart Marietta Tampa Syracuse Ann Arbor Charlotte Clearwater Springboro Memphis Yuma

STATE IL NJ MI AZ IL CA WI PA WA WV CT MI IN OH AZ NY UT MN MN WI OH OH OH MI OH NY MD MA MA TN VA OH TX OK OH MO OH MI NJ AZ OH IL MD NY WI TN AZ CA OR NM TX GA TX VA NC OH NY CA PA PA IL IN GA FL NY MI NC FL OH TN AZ

December 2018 | www.enxmag.com

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DECEMBER 2018

Display Advertisers Index ACDI...................................... 123 Phone: 800-990-2234 acd-inc.com

Agent Dealer............................ 43 Phone: 888-414-8120 www.agentdealer.com

CPW-IT Products and Solutions................................... 93 CPW 1-805-987-5882 thecpw.com ITPS 1-608-286-1134 Itpas.com

Docukit................................... 128 All Leasing Services.............. 137 Phone: 1-866-727-3750 Fax: 1-949-727-3850 www.alscopiers.com

Arlington.................................. 65 www.arli.com/ARLINGTON www.cwholesale.com/ARLINGTON www.digitek.com/ARLINGTON

Phone: 1-562-274-9203 www.docukit.com

Hytec........................................113 Phone: 1-800-883-1001 www.hytecrepair.com

IDS-International Digital Solutions................................... 13

ECi Software Solutions........... 39 Phone: 1-866-342-8392 www.ecisolutions.com

Image Star................................ 89

Escalera.................................. 128

Phone: 888-632-5515 www.imagestar.com

Phone: 1-800-622-1359 www.escalera.com

ImagineIT.............................. 128

Evolved Office........................ 105

Phone: 585-872-5802 Empties@ImagineRecycling.com

Phone: 1-954-903-7900 dealersolutions@evolvedoffice.com

Ingram Micro.......................... 59

Flex Technology Group........... 61

Contact: btc@ingrammicro.com Imaginenext.com

Phone: 1-815-790-0658 Dan@OvalPartners.com

Intercom Exporting Inc........ 123

Brother............................... 37, 67 BAPP@BROTHER.COM brother-usa.com/partners

Hp.com/go/pagewideclaims

Phone: 1-888-372-3700 Fax: 1-562-921-1167 sales@idswc.com

BEI Services............................. 55 Phone: 1-307-587-8446 www.beiservices.com

HP............................................... 3

BTA..........................................115 www.bta.org

FORMAX................................. 53

Canon....................................... 21

Phone: 1-800-232-5535 www.FORMAX.com

Phone: 1-800-960-1119 Phone: 1-954-978-2121 Fax: 1-954-978-2412 www.intercomcopiers.com

CET Group............................ 101

Future Graphics...................... 97

ITEX....................................... 129

Phone: 1-508-802-9959 CETGroup.com Q2Products.com

Phone: 1-818-837-8100 www.fgimaging.com

www.itexshow.com

www.katun.com

Clover Imaging Group........ 7, 63

GreatAmerica Financial Services....................................... 5

Phone: 1-877-908-9203 www.cloverservices.com

Phone: 1-800-234-8787 www.greatamerica.com

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Katun........................................ 85

Konica Minolta........................ 29 reshapework.com

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DECEMBER 2018

Display Advertisers Index KYOCERA.............................. 33 LEAF Commercial.................. 27 www.LEAFnow.com

Lexmark................................... 45 Liberty Laser Solutions........ 109 Phone: 1-800-578-1982 www.LibertyLaserSolutions.com

Marco....................................... 51 Phone: 1-800-847-3051 Marconet.com/succession

Mars International.................119 Phone: 1-973-777-5886 Fax: 1-973-777-5889 www.marsintl.com

Muratec.................................... 49 Phone: 1-469-429-3300 www.muratec.com

Nation-Wide Repair Service.122 Customer Service:1-866-655-8676 Technical Support: 1-800-798-1814 www.nwrsinc.com www.fusionimagetech.com

Ninestar Technology Co., LTD......................................... 136 Phone: 1-800-817-0688 www.ninestartechonline.com

SIICA.SharpUSA.com

Static Control............................ 2

www.novatech.net/acquisitions

Phone: 1-919-774-3808 Phone:1-800-488-2426 www.scc-inc.com

NuWorld Business Systems.8-12

Supplies Network.................... 47

Novatech..................................... 4

Phone: 1-800-729-8320 Fax: 1-800-829-0292 www.nuworldinc.com

Phone: 1-800-729-9300 www.SuppliesNetwork.com

OES-Solutions......................... 69 Phone: 1-877-637-1240 www.oes-solutions.com store.oes-solutions.com

Panasonic................................. 22 Info.panasonic.com/network-scanners

PerformIT................................ 35 mySalesDrive.com/enx

Pinnacle Sales, Inc................... 73 Phone: 1-440-734-9195 www.psi-ohio.com

Phone:1-866-817-8795 www.SuppliesWholesalers.com

Phone: 1-866-879-8795 TIAABank.com/commercial

TonerCycle-InkCycle.............. 81 Phone: 1-877-894-8387 www.inkcycle.com

Toshiba................................... 140 Phone: 1-949-462-6201

Ringdale................................... 31

Phone: 1-619-562-6995 www.nationalcopycartridge.com

RISO......................................... 82

Nectron International Inc....... 77

Ross International..................119

Phone: 1-281-240-2222 Phone: 1-800-456-4678 Fax: 1-281-240-0468 www.nectron.com

Phone: 1-973-365-9900 Phone: 1-800-240-ROSS Fax: 1-973-473-8800 www.ross-international.com

us.riso.com/join_us

We Saw It In ENX Magazine

Supplies Wholesalers..... 138-139

TIAA Bank............................... 17

www.followme.ringdale.com

National Copy Cartridge........ 71

Sharp........................................ 25

UniNet...................................... 57 www.uninetimaging.com

US Bank................................... 23 usbank.com/oevs

Visual Edge Technology.......... 15 www.visualedge.com

Xerox........................................ 41 Xerox.com December 2018 | www.enxmag.com

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CONGRATULATIONS TO THE 2018 ELITE DEALER AWARD WINNERS Access Systems

Waukee, IA

Adams Remco Inc.

South Bend, IN

All Copy Products

Denver, CO

Allied Business Solutions

Boise, ID

Applied Imaging

Grand Rapids, MI

Atlantic, Tomorrow's Office

New York, NY

Axion Business Technologies

Cranston, RI

Cannon IV - A Flex Technology Group Company

Indianapolis, IN

ClearView Business Solutions, LLC

Tampa, FL

Copiers Plus

Fayetteville, NC

Copy Products, Inc. DBA CPI Technologies

Springfield, MO

Copy-Fax Digital Office Solutions

Virginia Beach, VA

Donnellon McCarthy Enterprises

Cincinnati, OH

EDGE Business Systems

Roswell, GA

EO Johnson Business Technologies

Wausau, WI

Fraser Advanced Information Systems

West Reading, PA

Image 2000

Valencia, CA

Imagine Technology Group

Chandler, AZ

Integrated Office Technology (IOTEC)

Santa Fe Springs, CA

James Imaging Systems, Inc.

Brookfield, WI

KDI Office Technology

Aston, PA

Kelley Imaging Systems

Kent, WA

KÔTA, A Mohegan LDI Enterprise

Uncasville, CT

Laser Options

Tempe, AZ

LDI Color ToolBox

New York, NY

Mid Ohio Business Machines, Inc.

Columbus, OH

Millennium Business Systems, LLC

Livonia, MI

Nauticon Office Solutions

Gaithersburg, MD

Premier Business Products

Troy, MI

Proven IT

Tinley Park, IL

Southwest Copy Systems Inc.

Albuquerque, NM

Stargel Office Solutions

Houston, TX

Team Office Technologies

Austintown, OH

TGI Office Automation

Brooklyn, NY

TTSG

Saint Charles, IL

Yuma Office Equipment

Yuma, AZ

If you would like to join the winning team of Authorized Toshiba Dealers, call 949-462-6201. © 2018 Toshiba America Business Solutions, Inc., Electronic Imaging Division

ENX Magazine December 2018 Elite Dealer issue  

Connecting People, Ideas and Products in the Office Technology and Document Imaging Industry since 1994

ENX Magazine December 2018 Elite Dealer issue  

Connecting People, Ideas and Products in the Office Technology and Document Imaging Industry since 1994