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COM 135 Complete Class Week 1-9 Includes All DQs, Checkpoints, Assignments, Capstone and Final Click link below to Purchase Entire Class:

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COM 135 Business Communication for the IT Professional Week One: Technical Writing Basics CheckPoint: Importance of Technical Writing Assignment: The Technical Writing Process Week Two: Role of the Audience Discussion Questions CheckPoint: User Manual Topic CheckPoint: Audience Analysis Week Three: Written Communication in the Corporate Environment CheckPoint: Communication Techniques CheckPoint: Letter Writing Techniques Assignment: Written Communication in the Corporate Environment Week Four: Techniques Discussion Questions CheckPoint: Article Summary Week Five: Technical Descriptions and User Manuals CheckPoint: User Manual Criteria Assignment: Clear and Concise Technical Instructions Week Six: Reports Discussion Questions


CheckPoint: Reports Week Seven: Proposals CheckPoint: Rough Draft of Final Project CheckPoint: RFP Analysis Assignment: Proposals Week Eight: Document Layout and Visual Effectiveness Discussion Questions CheckPoint: Image Integration Week Nine: Integration of the Technical Writing Process Steps Capstone CheckPoint Final Project: User Manual

COM 135 Week 1 Assignment - The Technical Writing Process Assignment: The Technical Writing Process Resources: Pages 25-38 in Technical Writing: Process and Product (5th ed.) Due Date: Day 7 [post to the Individual forum] Read the following scenario: As a customer service manager for a local software development company, you want to create a user manual for one of the software applications your company develops. The purpose of the manual is to support your customers in purchasing and using the software. Describe the three main steps of the technical writing process and how you would use these steps to create the manual mentioned in this scenario. Explain the objectives of technical writing. Explain the purpose and sub-steps of each step and how they relate to the manual. Use the instructions in Appendix B to submit your 350- to 700-word paper to WritePointSM and Plagiarism Checker at the Center for Writing Excellence on your student Web site. Provide a copy of your WritePointSM and Plagiarism Checker results to your instructor when you submit your assignment. Post your completed assignment as an attachment

COM 135 Week 1 Checkpoint - Importance of Technical Writing CheckPoint: Importance of Technical Writing Due Date: Day 4 [post to the Individual forum] Choose three forms of technical writing used in the corporate environment. Explain why each form of communication is important. Submit your explanations.


COM 135 Week 2 Checkpoint - Audience Analysis CheckPoint: Audience Analysis In order for technical communication to be effective, the writer must evaluate the intended audience, its characteristics, knowledgebase, expectations, and requirements. Resources: Ch. 4 in Technical Writing: Process and Product (5th ed.) Due Date: Day 7 [Individual] forum Address the following issues as they relate to the user manual you will create for the final project: o Audience recognition o Terms for different audience levels o Issues of diversity o Multiculturalism o Issues of sexist language Explain how these audience characteristics will impact your technical writing process as well as how you will adapt a technical writing style for your audience.

COM 135 Week 2 Checkpoint - User Manual Topic CheckPoint: User Manual Topic Resources: Appendix A and Exercise 2 on p. 403 of Technical Writing: Process and Product (5th ed.) Due Date: Day 5 [Individual] forum Review Exercise 2 and a variety of technical manuals to generate ideas for your final project. Submit a topic for your user manual product. You will build on this topic throughout the course.

COM 135 Week 3 Assignment - Written Communication in the Corporate Environment Assignment: Written Communication in the Corporate Environment Resource: Pages 130-165 in Technical Writing: Process and Product (5th ed.) Due Date: Day 7 [Individual] forum Read the following scenario: Discontinuation of major equipment components for a computer network upgrade will cause a major setback in the installation of the network for a project you are managing. You must provide information about the delay to your project team members, to upper management, and to your client (a banking institution).


Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party. Write a letter to one party, a memo to one party, and an email to one party. Each communication should be a maximum of 250 words. Explain your choice of communication for each party. Use appropriate grammar, spelling, style, and format for each type of communication. Post your completed assignment as an attachment.

COM 135 Week 3 Checkpoint Communication Techniques CheckPoint: Communication Techniques Due Date: Day 4 [Individual] forum Consider the following: There are many distinctions among the different types of communication techniques used in the business world. Select two techniques. Provide an example of when it is appropriate to use each in corporate communication.

COM 135 Week 3 Checkpoint - Letter Writing Techniques CheckPoint: Letter Writing Techniques Due Date: Day 6 [Individual] forum Describe the different strategies and techniques used in writing a good-news letter and a badnews letter. Provide an example of bad news you might have to deliver in a letter. Explain which bad-news technique you would choose for this type of letter.

COM 135 Week 4 Checkpoint - Article Summary CheckPoint: Article Summary Resources: Ch. 14 & 15 in Technical Writing: Process and Product (5th ed.) Due Date: Day 7 [Individual] forum Review the characteristics of effective summaries, research strategies, and APA formatting. Summarize a short, online article of your choice. Follow the criteria on p. 479 (listed under “Chapter Highlights”) for summary writing. Use APA guidelines to format your paper. Cite any quotations or paraphrases, and document the source of the article in a reference list at the end of your summary. Explain what characteristics of effective summaries you have included. Post your completed assignment as an attachment.


COM 135 Week 5 Assignment - Clear and Concise Technical Instructions Assignment: Clear and Concise Technical Instructions Resources: pp. 352-362 and 378-383 in Technical Writing: Process and Product (5th ed.) Due Date: Day 7 [Individual] forum Choose a technical or electronic product in your home or office. Conduct a search on the Internet for technical instructions explaining how the device works. Examine the verbiage, details, clarity, and conciseness of the instructions. Explain in approximately 350 words whether the instructions are clear, concise, and easy to comprehend. Defend your answer. Use APA guidelines to format the paper. When documenting information from the Web site, remember to add only the URL on the reference page at the end of the assignment. Post your completed assignment as an attachment.

COM 135 Week 5 Checkpoint - User Manual Criteria CheckPoint: User Manual Criteria Resources: Appendix A and pp. 378-382 in Technical Writing: Process and Product (5th ed.) Due Date: Day 5 [Individual] forum Identify the optional criteria you want to include in your final project, and explain your reasoning for selecting these options. Describe the technical or electronic product you have chosen for the Clear and Concise Technical Instructions assignment. Explain possible consequences if the user manual for this product was poorly written.

COM 135 Week 6 Checkpoint - Reports CheckPoint: Reports Resources: pp. 482-486, 488-491, and 496-506 in Technical Writing: Process and Product (5th ed.) and the Microsoft® Word Tutorial: Creating Tables Due Date: Day 7 [Individual] forum Review the Microsoft® Word Tutorial: Creating Tables at http://corptrain.phoenix.edu/axia/com215/wordchart01.htm Create a table to organize the following information regarding progress reports, feasibility/recommendation reports, and incident reports in the corporate environment. o Describe the purpose of each report. o List the key components of each report. o Identify the general audience for which each report is prepared. Post your completed table as an attachment.

COM 135 Week 7 Assignment - Proposals Assignment: Proposals


Resources: Ch. 17 in Technical Writing: Process and Product (5th ed.) and the Microsoft® Word Tutorial: Creating Tables Due Date: Day 7 [Individual] forum Review the Microsoft® Word Tutorial: Creating Tables at http://corptrain.phoenix.edu/axia/com215/wordchart01.htm Consider the following scenario: Management at your project management firm wants to ensure staff members are fully trained on new technologies before planning, developing, and maintaining information technology projects for clients. As a result, your managers have decided to implement training for your company’s 25-member project team. The training will focus on a variety of software application packages, starting with a Microsoft® Project application. You have been asked to write an internal proposal for this training. You have also been asked to write an external proposal for the same type of training. Create a table that shows the different elements that are found in an internal proposal and an external proposal for this training. Summarize why the two proposal types are different in terms of these elements. Post your completed assignment as an attachment.

COM 135 Week 7 Checkpoint - RFP Analysis CheckPoint: RFP Analysis Resources: pp. 2-8 and 47-76 in Technical Writing: Process and Product (5th ed.), “Clark County: Requests for Proposals,” “Writing Specifications,” and “Writing a Good RFP” Due Date: Day 5 [Individual] forum Review Clark County: Requests for Proposals located at: http://www.mrsc.org/RFPs/C52rfpweb.pdf Consider the purpose and components of the sample RFP. Use the information in the sample RFP to address the following: o Review the “Purpose” section of the RFP. In two to three sentences, describe the reason behind the Web development project. What does the county want to achieve? o What is the tone of the RFP? How might it differ from the tone in an RFP created by a nongovernmental agency? (Tone refers to a writer’s attitude toward the subject matter and readers.) o List three other requirements that the county has included on its “wish list” for the site development. (Refer to Attachment A-Part II: Project Description section) o What are the RFP submitting requirements? How is the respondent’s ability to meet these requirements important to the county’s decision? (Refer to the “Schedule” section.) o Do you think the county’s needs are clearly and concisely communicated in the specifications outlined in the RFP for respondents? Explain your reasoning.

COM 135 Week 7 Checkpoint - Rough Draft of Final Project - Wireless Printer CheckPoint: Rough Draft of Final Project


Resource: Appendix D Due Date: Day 3 [Individual] forum Create a rough draft of your final project as a Microsoft® Word document Submit the rough draft to your instructor. In order for your instructor to provide adequate feedback, the rough draft should be at least 5 pages in length. Post the rough draft as an attachment. Note: If possible, ask a friend, family member, or classmate to review the rough draft of your final project. Although the peer review of your rough draft is not a required course activity, you should use the checklist in Appendix D to assist you during the revision process.

COM 135 Week 8 Checkpoint - Image Integration CheckPoint: Image Integration Due Date: Day 7 [Individual] forum Using the visual elements that were discussed in DQ2, integrate at least three visual elements into a new Microsoft® Word document. Provide a brief explanation for each visual that addresses the following: o Why it was chosen o Its purpose o How it impacts the overall design and layout

COM 135 Week 9 Capstone Checkpoint Capstone CheckPoint Due Date: Day 5 [Individual] forum Answer the following: o Which topics covered in this course were the most important to you? o How will you use this information in your technical communication? o How will this information affect your employment opportunities? Explain your answers and provide examples.

COM 135 Week 9 Final Project - User Manual - Wireless Printer Final Project: User Manual Resources: Appendix A Due Date: Day 7 [Individual] forum Create a user manual for a product of your choice. This manual should contain the following elements: o The manual must be created as a Microsoft® Word document, 7 to 8 pages in length. o The following sections are required: cover page, table of contents, introduction, and step-bystep instructions for using the product.


o You may choose three of the following optional sections for your manual: hazard alerts, definitions of terminology, technical descriptions, parts diagrams, warranties, accessories, frequently asked questions, and corporate contact information. o Although you may conduct research on sample user manuals, the content of your user manual must be original. Use APA formatting to document any sources you use. (Note: Using screenshots for the manual is a violation of copyright law; clip art or original drawings are allowed.) o The writing should be clear, accurate, concise, coherent, and appropriate for the audience. o The manual should be visually appealing and demonstrate effective document page layout and design. Post your final project as an attachment.


Com 135 complete class week 1 9 includes all dqs, checkpoints, assignments, capstone and final