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FEATURE OFFERS PAGE 36

      

TORON

March

TO

7&8

The Right

PM42940023 • $12.00 CCentral.ca @CCentral360 March | April 2017

STUFF Does your operation have what it takes to attract and retain the best workers?


KRAVE Sea Salt Original Beef Jerky

KRAVE Sticks - premium, i ttender meat sticks

is a sweet, savoury traditional jerky flavour that delivers premium taste with a�ributes coveted by snack consumers: 1

crafted with culinary-inspired flavours

• No preservatives added* • No artificial flavours • Good source of protein • Low fat

• Meat Snacks is the fastest growing segment within the Snacking category 4

• Sticks is driving growth at +10% and gaining market importance within the meat snack category.3

• KRAVE Sticks are be�er for you: • At least 6 g of protein per stick

*except those naturally occurring in the ingredients

• No artificial flavours

• Top 3 fastest moving

jerky innovation items 2

• Top 4 jerky innovation items in $ volume 2

Contact your Hershey Sales Representative 1-800-268-1304/1-800-361-8245 (Quebec) or your Wholesale Representative for further information KRAVE Jerky Assorted Prepack

48 ct

12 KRAVE Jerky Sea Salt Beef, 12 KRAVE Jerky Chili Lime Beef, 12 KRAVE Jerky Sweet Teriyaki Pork, 12 KRAVE Jerky Sweet Chipotle Beef

KRAVE Jerky Assorted Prepack

72 ct

12 KRAVE Jerky Sea Salt Beef, 12 KRAVE Jerky Black Cherry Barbecue Pork 12 KRAVE Jerky Chili Lime Beef, 24 KRAVE Jerky Sweet Teriyaki Pork 12 KRAVE Jerky Sweet Chipotle Beef

1 Lifestyle is dictating shifts in snacking as consumers demand on-the-go, portable snacks with health attributes. Snacking beyond the Snacking Aisle: How to take a bite out of Canada’s snacking demand – Nielsen 2015 2 Nielsen Strat Planner, C&G, 12 weeks ending September 17-16. “Medium pack size” = 50g – 149g; Innovation = New in market vs. YAGO.. * = skus with 5%+ distribution. 3 Nielsen Answers Nov. 12 2016 data L52 Weeks, GDM+ WC+ C&G 4 Snacking Total Market - Nielsen Strat Planner, All Channels (GB+DR+MM+WC+C&G), 52 weeks ending October 15, 2016.


    

          

MARCH/APRIL 2017

70

Volume 22 | Number 2

    

          

    

          

29

16 ADVERTISERS CCentral.ca...................................................... 26

04 Editor’s Message

Fisherman’s Friend.......................................... 21

A convenient future

Mondelez Canada Inc. .................................... 25 Morris National Inc.......................................... 27 National Smokeless Tobacco Company............ 5 Nestle Canada Inc............................................. 9 PepsiCo Foods Canada................................... 19 Perfetti Van Melle............................................ 20 Promo Select - Period 2 ........................... 36, 37 Regal Confections..................................... 13, 33 Scandinavian Tobacco Group Canada........ 11, 31

CCentral.ca

PAGES 36-37

CONTENTS

Convenience U CARWACS Show - Toronto...... 6 Hershey Canada Inc.................................... 2, 28

21

NEW OFFERS

07  Chew On This Upcoming industry events

08 Build A Buzz Unwrap Some Good!

10  Data Mine Beverages

12  Expert Opinion Retail turnover

14  Tobacco Staff training

16  Customer service Quebec c-retailer puts the focus on the customer

22 COVER

The Right Stuff Attracting and retaining the best workers

29  Social Media Building an online community

34  Snapshot Summer chocolate sales

MARCH | APRIL 2017

3


    

           TM

EDITOR’S MESSAGE

70

CANADA’S CAR WASH & PETROLEUM MAGAZINE

2300 Yonge Street, Suite 1510 Toronto, ON M4P 1E4 (416) 256-9908 (877) 687-7321 Fax (888) 889-9522 www.CCentral.ca

    

          

VICE PRESIDENT & GENERAL MANAGER      Michael Cronin mcronin@ensembleiq.com

          

Editorial

A

EDITOR Kelly Gray kgray@ensembleiq.com ONLINE EDITOR Nikki Lockington nlockington@ensembleiq.com

CON­VENIENT

FUTURE

TRANSLATION Danielle Hart

Advertising Sales DIRECTOR OF PARTNERSHIPS David Wood dwood@ensembleiq.com

Convenience is about to take a fresh turn. While once we had to leave the house to walk over to the neighbourhood c-store for a pack of cigarettes or a jug of two percent milk, the next step in convenience is ‘everything delivery’. Think Amazon in 60 minutes or less. In the UK a new service called Bring It takes your order for everything from a Starbucks double shot latte to a new MacBook Pro and delivers it to where ever you are in Cardiff or London for 2£ and a 10% service charge. Here in Canada, Bring It Now is a fledgling start-up in Winnipeg and Snapdel.ca operates out of Toronto. Both claim to pick up anything from donuts to donkey harnesses and bring them to you fast. Snapdel.ca charges $15 for goods under $40.00 and delivers to locations in the GTA in about 45 minutes. Already the foodservice sector has been impacted by firms such as Skip the Dishes, a Winnipeg-based company that spearheaded an all restaurants delivery service and recently sold for more than $110 million to UK-based competitor Just Eat. Companies such as Skip the Dishes have changed the way restaurants work. In fact, many, such as white table cloth operations, are now offering take-out menus for the first time and others no longer take orders for delivery leaving that to the Internet businesses. Trade for these services has grown exponentially and continues to be brisk in a sector valued at $2.5 billion in Canada. What does this mean for c-retail? The implications are that stores can access broader markets in their local areas, develop new revenue streams and offer even greater convenience to customers. Of course there will still be lots of need for brick-and-mortar locations, but change is in the wind, especially given Amazon’s newly patented drone service where mother ships hover in neighbourhoods dispatching fleets of buzzing package robots. And, while this all sounds like some weird plot line from a Philip K. Dick Sci Fi novel, the truth is the future is here and its all about convenience.

– Kelly

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kgray@ensembleiq.com no gradients

BE A PART OF OUR COMMUNITY!

4

E-newsletter

MARCH | APRIL 2017

Convenience Central

@CCentral360

SALES & EVENTS COORDINATOR Claudia Castro

Design & Production MANAGER, PRODUCTION & DESIGN SERVICES Derek Estey PROJECT MANAGER Michael Kimpton ART DIRECTOR Glenn Taylor CONTRIBUTING DESIGNER Erin McPhee YCM DISTRIBUTOR ADVISORY BOARD G. Stevens, R. Robertson, ITWAL Limited; L. Hand, J.B. Hand & Sons Ltd.; T. Tetlock, Pratts Limited; J. Beaudry, J.P. Beaudry Ltée. YCM EDITORIAL ADVISORY BOARD Brian Benison, Bic Inc.; Melani Melnyk, Mondelēz International; Tim Corkum, Rothmans, Benson & Hedges Inc.; T. McGowan, Nestlé Canada; Sreeram Rajagopalan, PepsiCo Foods

YCM/OCTANE is published six times a year by Stagnito Partners Canada Inc. YCM/OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcomed, but cannot be acknowledged or returned. © Copyright 2017. All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without permission of the publisher. Printed at Web Offset Publications Ltd. in Canada PM42940023

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SALES REPRESENTATIVE Elijah Hoffman ehoffman@ensembleiq.com

CHANNEL ALLIANCES

ConvenienceChannel CCentral.ca


Tobacco advertising is not available in the digital issue


GAS

ConvenienceU.ca

WASH

FREE TRADE SHOW PASS WITH PROMO CODE YCM

CONVENIENCE

REGISTER ONLINE TODAY!

TORONTO

MARCH 7-8, 2017

CONGRESS CENTRE


CHEW ON THIS standard

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CCentral.ca

E-newsletter

Convenience Central

@CCentral360

ConvenienceChannel

CALENDAR OF EVENTS OCSA THE RACE IS ON MARCH 6, 2017

Woodbine Entertainment Centre, Toronto, ON ontariocstores.ca

OPCA ANNUAL CONFERENCE MARCH 6-8, 2017

International Plaza Hotel, Toronto, ON opcaonline.org

THE CONVENIENCE U CARWACS SHOW TORONTO MARCH 7-8, 2017

CANADIAN FUEL MARKETING CONFERENCE APRIL 10-12, 2017

NEW LOCATION! The Toronto Congress Centre, Toronto, ON convenienceu.ca

THE CAR WASH SHOW APRIL 4-6, 2017

Las Vegas Convention Centre, Las Vegas, NV carwash.org

Sheraton Centre Toronto Hotel, Toronto, ON cipma.org

LE SALON DES DÉPANNEURS DU QUÉBEC SEPTEMBER 19-20, 2017 Place Forzani, Laval, QC salondec.com

CCENTRAL E-NEWS

Sign Up

Get a dose of industry news delivered directly to your inbox. Sign up for CCentral E-News online at CCentral.ca!

WISE WORDS

CCentral.ca

WEIGH IN TO WIN! Answer our latest poll question on CCentral.ca for your chance to win a Regal Confections prize pack!

“It’s important to be clear about our priorities with employees; for us, well-stocked, clean displays and great customer service are a must.” Martin Couture, co-owner, Groupe Naduc, Quebec

CCentral.ca

‘‘ WIN! Have Your Say

for a chance to MARCH | APRIL 2017

7


BUILD A BUZZ

CONSUMER PROMOTIONS

UNWRAP SOME GOOD!

Nestlé wants you and your customers to Unwrap Some Good. Here’s how. BY NIKKI LOCKINGTON According to recent studies, 84% of Canadians would choose a brand that is affiliated with a good cause* Source: * Nielsen Sustainability Imperative Report, 2015

This spring and summer, Nestlé is running the Unwrap Some Good campaign, which is aimed at raising awareness on how Nestlé is helping cocoa-producing communities by investing in youth education. It’s also showcasing the good in Nestlé chocolate: 100% sustainable, all natural flavours, no artificial colours, and with a majority of products proudly crafted in Canada. The campaign is echoing the Nestlé’s Cocoa Plan, which aims to improve the lives of cocoa farming communities as well as the quantity and quality of their harvests. Beginning in March, Nestlé’s Unwrap Some Good campaign will highlight those efforts and get consumers involved in and aware of these initiatives. As a retailer, you have the opportunity to leverage the interests of the growing number of consumers who want to know more about the origin of their products and how they are made. According to recent studies, 84% of Canadians would choose a brand that is affiliated with a good cause*. You can do your part by featuring the branded campaign prepacks that focus on campaign key messages and highlight the fact that Canada’s favorite bars are made of 100% sustainable cocoa.

5 THINGS YOU SHOULD KNOW

ABOUT THE UNWRAP SOME GOOD CAMPAIGN FROM NESTLÉ: 1. IT’S FOR A VERY GOOD CAUSE.

As a part of the campaign, Nestlé Canada will provide 1,500 school kits ($50k) to children in Cocoa Plan communities in the Ivory Coast.

2. THE CAMPAIGN RUNS FROM MARCH TO SEPTEMBER.

The consumer campaign runs from March 1 – September 30, 2017. The prepacks will stop shipping on August 31st , so order yours early to give yourself plenty of time to make the most of the campaign excitement.

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MARCH | APRIL 2017

3. IT’S EASY TO PARTICIPATE.

No UPCs or PIN codes required, so your customers have a chance to easily learn more about their favorite bars and where they come from.

4. RETAILERS AND CONSUMERS CAN LEARN MORE ONLINE.

5. THE BRANDING WILL MAKE IT STAND OUT.

Consumers are increasingly sensitive to sustainability initiatives, so the call to Unwrap Some Good will certainly turn heads and get consumers interested in the cause.

Visit unwrapsomegood.ca to find out more about the promotion and the Nestlé Cocoa Plan.

CCentral.ca


t l l e e Fe bles m

W E N

the

b u b

• Drive incremental sales by displaying the new AERO Bubble Bars • New AERO Dark Cherry Truffle is a top rated flavour tested with consumers • New AERO Dark is made with 70% dark chocolate ALL TRADEMARKS ARE OWNED BY SOCIÉTÉ DES PRODUITS NESTLÉ S.A., VEVEY, SWITZERLAND AND USED UNDER LICENCE. ©2017 NESTLÉ

AERO Tablet PPK 128ct

TM


DATA MINE

BEVERAGES

COLD COMFORT

Are you prepared for the changing beverage landscape Beverages are big business in Canada’s c-stores with sales well beyond $1 billion. TREND TIPS: Pay attention to shifting sales and allocate more doors in the cold vault to energy drinks as well as good-foryou brands. Water sales continue to climb. Are you ready with bulk offerings such as bottle fill? Be prepared to learn about new beverage formulations that offer consumers reduced calories through new chemistry and smaller packaging sizes

However, the tide is changing with consumers moving away from high-sugar carbonated drinks that once dominated the cold room to products that deliver an energy boost or just simple refreshment. Convenience retail is on the front line of this change. “I see lots of choice as a key driver in c-store beverage selections,” says Jim Goetz, President Canadian Beverages Association. Here he points to low-cal and no-cal drinks as well as new package sizes and supplemented beverages as important aspects in consumer choice. Currently there is a considerable difference in the North American beverage sector with Canada’s drinks companies reducing caloric content by 20% over the last 10 years (Conference Board of Canada). “In Canada there is such a diversity of beverages with tremendous popularity for low- and no-calorie products. Companies here are innovating rapidly,” he says. Indeed, at the recent NACDA & CCSA National Convenience Industry Summit the Associations pointed to four beverage innovations that embodied current trends to reveal the direction of new beverage development: Strawberry Banana, Bolthouse Farms; Oasis Lemon and Honey Iced Green Tea, A. Lassonde; Vanilla Chai Tea, Bolthouse Farms; and Karma Tropical Burst, A. Lassonde.

Movers and shakers:

Top six in dollar sales: +5%

Energy Drinks

$236,169,372

+5% $12,005,000

#2 Beer Products

+5%

Beer

$214,757,132

+5% $10,213,374

#3 Flat Water

+5%

Soft Drinks

$188,042,283

-1% (2,049,222)

Milk

$141,238,298

-4% ($5,783,405)

Juices & Cocktails

$129,328,298

+3% $3,847,380

Water

$110,079,030

+5% $4,780,461

( AC Nielsen/CCSA) *percentage growth in sales

MARCH | APRIL 2017

“The Energy Drink sector continues to see strong growth,” says Goetz. “Now government is looking at firming regulations on supplementals like vitamin waters. We feel that good regulation allows manufacturers to better understand the lay of the land and move forward. Business likes clarity.” According to industry researchers Euromonitor, energy drinks will likely continue to hold on to the top spot in gains this year. “Energy drinks registered solid growth in both volume and current value terms to reach 62 million litres and C$496 MILLION in 2015. This follows the double-digit growth between 2010 and 2012 and upper single-digit growth in 2013, and showed a bit of slowdown in 2014 and 2015,” they reported last year. Water and good-for-you are also growing at the expense of traditional soft drinks. Just look at Cott Beverages. A company built on private label CSDs (carbonated soft drinks), Cott has repositioned itself away from its more traditional fare to offer a greater amount of water and coffee products for the at-home and business sector and is seeing growth in sales as a result. Indeed, Cott is looking to get a strong foothold in the bottled water business as that sector surpasses soft drinks with US sales expected to top $280 BILLION by 2020. Cott recently bought AquaTerra to expand its Canadian reach after taking on DSS in the US following a US$1.25 BILLION acquisition. More, the company is turning to sparkling water and tea variations to offset declines in its juice and pop business.

#1 Extreme Energy Drinks

#4 S  helf-stable juices and cocktails

10

BY KELLY GRAY

+3%

( AC Nielsen/CCSA) *Canadian c-store sales

CCentral.ca


Tobacco advertising is not available in the digital issue


EXPERT OPINION

RETAIL TURNOVER

FINDING THE RIGHT PEOPLE

Retail turnover is costly. Learn how to hire great employees and set them up to succeed. BY GEORGE ANASTASOPOULOS You want qualified, reliable and motivated employees, right? Sometimes that’s easier said than done in the retail sector, where turnover can be 65% or higher. But there’s good news: by adjusting your attitude and following these five steps you’ll be well on your way to finding the right people and making them stick.

TREND TIPS: Acknowledge all candidates, even if you’re not going to interview them. After all, if they’re not customers already, they could be!

STEP ONE: DEVELOP AN INVESTMENT ATTITUDE. Are your employees simply a monthly line item expense? We challenge you to rethink that attitude. Your employees should be an investment. If you want proof, check out the Harvard Business Review study from 2006 called ‘The High Cost of Low Wages: Walmart and Costco”. You’ll see that by investing in your employees, you can lower turnover and increase productivity. STEP TWO: FIND OUT WHAT PEOPLE ARE SAYING. What’s your local community saying about you and your store? How’s your reputation? Your customer demographic is local, and so is your employee demographic, so it’s essential to understand that your reputation will draw employees (and customers) to you or send them running to your competitors. Great workplaces attract great employees, people who want to work there. STEP THREE: FIND YOUR IDEAL EMPLOYEES. First, think of your MVP employee(s). Make a list of their attributes (friendly, helpful, conscientious, etc.) and once you have some resumes in hand, check out the candidates and how they match up with these attributes. How does their resume match the job description? Next up, interview. Remember,

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MARCH | APRIL 2017

the interview should be a conversation, not an interrogation, so be sure to ask unique questions relevant to the candidate. Make sure to also ask questions starting with ‘how’ and ‘why’ to get to candidate behaviours and motivation, and not merely ‘what’ questions. STEP FOUR: DEMONSTRATE WHY THEY WANT TO WORK FOR YOU. It’s important to consider what new employees will learn, experience and accomplish while working for you. After all, it’s not just about what you need in an employee. This goes back to step two and building on your reputation as a great place to shop and work. By creating a positive environment where employees aren’t just punching the clock, but are helping to contribute to the business success and the community, you’ll attract candidates who want to be part of that environment. STEP FIVE: PROVIDE ORIENTATION TO NEW HIRES. Introduce new employees to the store, their coworkers and the customers. Then, get them used to the systems of the store and their job duties. Walk them through the POS system, checkout procedures and shelf management expectations. Once they have these procedures down, provide some bigger picture information about the C&G industry, key category information, customer demographics, and the ordering process with vendors. Once they’re ready to get behind the cash register, pair them up with a buddy or mentor who can help them through the day-to-day steps of working in your business. GET IN TOUCH! George Anastasopoulos is Head Coach at Leadership Fundamentals. Find out how he can help you lead your team at www.leadershipfundamentals.com CCentral.ca


S TA F F T R A I N I N G : T O B A C C O

DO YOU

expect ID? BY NIKKI LOCKINGTON

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MARCH | APRIL 2017

Training new employees to understand the ins and outs of tobacco regulation can be one of the biggest challenges for convenience retailers. Throw in proper identification training, tobacco product knowledge, and the difficulties posed by working with products that aren’t on display, and it becomes clear that an employee needs to be engaged to fully understand this important category. Luckily for c-retailers, there are programs in place that help to take the guesswork out of this training process. CCentral.ca

SHUTTERSTOCK

Tobacco training can be a challenge, but with the right tools in place, you can help to build engaged and knowledgeable employees


“Retailers have so many rules that they have to comply with, whether it’s at the municipal, provincial or federal level of government, it’s a struggle just to keep up with the existing rules, let alone the new ones that governments keep coming up with,” says Satinder Chera, President of the Canadian Convenience Stores Association (CCSA). “As an association, we feel it’s our responsibility to be proactive and get that information out to them.” That’s why We Expect ID exists. This associationdriven program offers two components, says Chera. “The first is for the industry to proactively ensure that they’re following the rules when it comes to age testing the sale of tobacco products. This can be done by signing and following a Code of Conduct that we have up on our website, and in return for making that pledge to your community, you receive the right to put up a decal in your business that says you’re complying with the We Expect ID rules.” “The other component is more about specific training for employees. There are modules that focus on the issue of training employees when it comes to ensuring proper age testing practices, and there’s also a module about contraband tobacco and why that’s a serious concern,” says Chera, adding that it’s all about ensuring that tobacco products are sold through legal channels. The CCSA and its regional affiliates (OCSA, ACSA, WCSA and QCSA) continue to see a prevalence of contraband in our society through regular reports. “We want to make sure that from our members’ standpoints, convenience retailers are doing everything necessary to ensure that they’re abiding by the rules, but also working with governments to crack down on this serious problem.” Chera adds that the current proposal to implement plain packaging of tobacco products would make the problem even worse, which he says would simply make it harder for law enforcement to tell the difference between legal and illegal tobacco products.

One of the things that we’re incredibly proud of is that convenience retailers are taking their responsibility very seriously.”

The study also looked at how these youth were accessing tobacco products. Here’s what it found: • The majority (77%) of Canadian students who smoked in the past 30 days got their cigarettes from social sources rather than retail sources. • Accessing cigarettes through social sources was higher among students in grades 6 to 9 (89%) than those in grades 10 to 12 (74%). 3 tips for improved tobacco customer service: 1. PROVIDE EXTENSIVE, ONGOING TRAINING.

OLIVIU STOIAN, THE NOUN PROJECT

Youth access to tobacco products “One of the things that we’re incredibly proud of is that convenience retailers are taking their responsibility very seriously. Selling age-tested legal tobacco products ensures that these products stay out of the hands of minors. Just take a look at the surveys that Health Canada does on youth consumption of tobacco, which find that tobacco consumption amongst young people is at an all-time low,” says Chera. In September 2016, Health Canada released the results of its Canadian Student Tobacco, Alcohol and Drugs Survey, which was conducted from 2014-2015. Here are a few of the key findings: • In 2014-15, 18% of students in grades 6 to 12 had ever tried smoking a cigarette, even just a puff, down from 24% in 2012-13. • In grades 6 to 9, 8% of students (approximately 115,000 youth) had ever tried smoking a cigarette, a decline from 13% in 2012-13. • In grades 10 to 12, 29% of students had ever tried smoking a cigarette, down from 37% in 2012-13. CCentral.ca

Your employees are the face of your business, so you need them to take the tobacco category as seriously as you do. Hold training sessions, communicate brand features to employees and keep them up to date on brand changes and legislation. Ensure each employee goes through the We Expect ID training modules before they begin working. 2. PROVIDE AGE-TESTING TRAINING. Create a culture of engagement when it comes to age testing, so your employees fully understand their responsibilities. Communicate concise rules, and make it clear: when in doubt, ask for identification. Again, ask them to refresh their knowledge by visiting the We Expect ID website regularly. 3. WRITE IT ALL DOWN. Create an employee communication book specifically for tobacco. When a new brand is launched, or something changes with an existing brand, write it down. Require all employees to read and initial before they get behind the cash register. You can do the same with legislative changes and packaging changes. And, don’t forget to visit the We Expect ID site to sign the Code of Conduct today we-expect-id.com/. MARCH | APRIL 2017

15


The value of

CUSTOMER SERVICE

This Quebec c-store puts the focus on the customer with superior staff training and an eye for industry trends BY CHARLOTTE BOULANGER PHOTOGRAPHY BY FRANCIS VACHON

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MARCH | APRIL 2017

CCentral.ca


R E TA I L E R S P O T L I G H T

For Martin Couture, attractive displays are an essential part of convenience retailing. He trains his staff to ensure all displays are full of product and all labels are clearly visible to customers.

Nestled between Petro-Canada and McDonald’s, Martin Couture’s convenience store has been making the most of the 2,400-sq.-ft. space since he took over in February 2005. “We have expanded from within based on the trends we’re seeing,” he says. “For instance, we’re expanding our beverage offering by going from 14 doors to 20 doors for our cold room this winter.” Projects are part of the business for Martin and his associate, Michel Côté. Operating under the business name Groupe Naduc, they usually CCentral.ca

have more than one store active at any given time. They have bought and sold other convenience stores, a small grocery store, but this store, simply known as Depanneur, on WilfridHamel boulevard in Quebec City, is Martin’s ‘baby’. “I live nearby and I am on the floor often, while Michel handles more of the administrative side of the business.” MARCH | APRIL 2017

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QUICK TIPS

LEARN FROM MARTIN’S SUCCESS: 1. LEARN TO ADAPT.

When you have to respect lease restrictions, it helps to be creative. Martin can’t offer French fries but they can sell hot chips to satisfy a similar craving.

2. MAKE YOUR OFFER APPEALING. Make it

Above: Co-owners Martin Couture (right) and Michel Côté (left). Left: To showcase the grab-and-go options on offer, Martin Couture recently invested in an open fridge for those looking for quick, healthy snack options.

What’s good for the client… “I work for the client first, and then for me. Customer service is the key to our success,” says Martin. Training new employees is a major time investment, usually a minimum of 20 hours, but it’s an investment that pays off. Training includes both online and hands-on formats for things such as customer service rules as well as norms for top categories including cigarettes, alcohol, lottery and gas. “It’s essential to give clear, real-life examples when training a new employee. It’s also important to do things with new employees and then watch how they do it on their own,” he says. Martin believes in clear instructions for tasks, such as restocking the cold room or filling the display with the brand labels neatly facing the customer. Greater clarity upfront means staff are less likely to run into misunderstandings about how things work in the business. At Groupe Naduc’s Depanneur, respect is key to reducing staff 18

MARCH | APRIL 2017

turnover. Indeed, small gestures of tolerance have kept employee levels consistent and familiar. “When the job is done and the clients are served, I can close my eyes on the use of personal cell phones. I keep in mind that my clients like to recognize the staff and be acknowledged with a friendly face.” While Petro-Canada sends its own mystery shoppers, Martin also runs his own mystery shopper program where he sends in young people to try to buy cigarettes to make sure his staff properly ID clients. “I tell my staff: don’t think, just check their driver’s licence or health card. It’s too easy to misjudge the age or to be fooled with a fake card.” Martin also engages in conversations with his regular customers about how they were treated in his absence to ensure consistent service regardless of whether or not he’s on site. Catching wave after wave Anyone who has been in this business for more than a decade knows the value of watching trends. Martin was an

easy for customers to pick and choose what they want from the snack and prepared food section. “We bought containers divided in four sections so that people can create a mix with things like cranberries, cheese, and other tempting items from our open fridge.”

3. CREATE AN EASY SHOPPING EXPERIENCE.

Help clients find what they’re looking for, and encourage them to try something new. “I insist on attractive facings. All brand labels face the customers to make it fast to find their favourite brand or to try a new one. With micro beers, labels are so well done that people who enjoy tasting beers will discover new choices.”

4. TREAT STAFF WITH RESPECT. Sometimes

a gesture like paying a little bit above minimum wage can encourage a student to keep working for us. Flexibility means overlooking minor things. “It’s important to be clear about our priorities with employees; for us, wellstocked, clean displays and great customer service are a must.”

5. FOCUS ON APPEARANCE. Do not

underestimate the power of full displays. “Don’t expect to sell $10,000 if you only have $1,000 worth of stock! Clients tell me they enjoy seeing full shelves and displays.” His customers know they’ll find what they want in the clean and attractive shelving units. CCentral.ca


NEW AND EXCITING INNOVATION FOR 2017 PERMANENT LISTINGS LAUNCH TIMING: FEBRUARY 26, 2017

Marketing Support - Digital Amplification - In-Store Display Tools

Please contact your PepsiCo Foods Canada representative for more details. CCentral.ca

© PepsiCo Canada ULC, 2017

MARCH | APRIL 2017

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I work for the client first, and then for me. Customer service is the key to our success.

early adopter of ‘three-for’ deal pricing to encourage multiple purchases, and he’s always sure to heavily promote these deals in store. “We have three screens in the store that feature our special promotions. It’s also on the fridge doors and the featured brand is always the first item on the shelf.” Whether it’s with energy drinks, beer or other categories, a special price to encourage additional purchases is key to higher sales. “Clients are not as faithful as they used to be, so I attract them with a lower price. Once they are in the store, we tempt them to buy more than just what attracted them in the first place,” he says. The foodservice trend For any trend-conscious retailer, foodservice should be on the top of the priority list. Customers are looking for high quality grab-and-go meals, so Martin decided to dedicate some square footage for this in his store. Prepared meals have taken over a section of the store. “I rent some space to a man who bakes pizzas, cooks

pasta dishes, offers French onion soup, paninis and other hot meals. We may have McDonald’s next to us, but we serve clients fast and with healthier ingredients. Due to the lunch rush, I decided to open a second cash register so we can serve customers even faster on the busiest days, which are typically Thursdays and Fridays.” He also invested in a five-foot multiple-shelf open fridge that showcases the fresh fruit, cheeses, sandwiches, and raw vegetables on offer for those looking for quick, healthy snack options. The strategy has paid off. Martin is seeing an increase in sales, and that’s great news because prepared meals provide an excellent margin. Overall, the prepared food segment represents 12-13% of total store sales. For Martin Couture customer service and trend-responsive product selection is what it’s all about. He concludes that with this in place he’s able to provide the level of service that draws customers back time and time again to discover not just what is convenient, but also what’s new and exciting.

Incredible 34% Growth vs. Last Year!

Contact your local representative to learn more about our offers 1-800-268-5542 *Source: Nielsen Strat Planner; National all Channels; 52 wks ending December 10, 2016

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C O V E R : S TA F F I N G A N D H R

THE

RIGHT

STUFF

To be a success in any business, operators need the right staff. Certainly this is true of convenience retail where challenging hours and the competitive nature of the business make human resources (HR) an ongoing battle.

According to the Canadian Convenience Stores Association (CCSA) there are nearly 220,000 workers in c-retail with an almost 50/50 split between full time and part time staff. No surprise then that staffing is considered a major challenge in c-retail that can mean the difference between real success in the marketplace and just getting by. Toronto-based HR consultant Norman Wolfson, a principal with Lecours Wolfson Limited, a permanent placement agency that specializes in areas such as QSR and hospitality, sectors that closely mirror c-store HR trends, suggests there aren’t enough workers to fill all of the openings – and this will continue to be a profound challenge in the years ahead. “This problem is compounded by competition for workers from other industries and relatively low rates of compensation,” he says.

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A GOOD STAFF IS OFTEN THE BEST ROAD TO C-STORE SUCCESS. DOES YOUR OPERATION HAVE WHAT IT TAKES TO ATTRACT AND RETAIN THE BEST WORKERS? BY KELLY GRAY ILLUSTRATION BY JORI BOLTON

MARCH | APRIL 2017

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Indeed, PayScale, a company that benchmarks staff remuneration, reports that here in Canada c-store cashiers get an average of $11.13/hr with sales associates receiving a bit more pay at $11.23/hr. Store managers can expect a wage range of about $20.50/hr while the assistant manager gets $15.48/hr. According to the 2016 Convenience Store News HR & Labor Study, turnover is a bigger issue for entrylevel employees than it is for those who have moved up the job ranks. The average annual rate of turnover for store associates in 2015 was 54%. This figure dropped to 23.8% for assistant store managers and 14.9% for store managers. Field managers for c-store chains saw very little turnover, at just 4% annually. Turnover and recruitment stand out as key challenges that may prove more difficult as economies improve and companies find it harder to attract and retain quality employees. “Job seekers can afford to be more selective as opportunities become more plentiful,” says Barrett Crook, Vice-president of Quantum Services, one of the world’s largest auditing firms to focus exclusively on c-store. “With more jobs available, employed individuals feel secure enough to leave for a better opportunity. Therefore, employee recruiting and retention strategies must be a priority for c-stores,” he says suggesting the solutions are not rocket science. Rather the answers to the c-retail’s HR challenges speak to the basics of business. Recruiting the right staff Raise the starting wage Quantum research discovered that higher wages attract a better class of worker that is more productive and is more capable when it comes to improving customer service. “You have to pay more than minimum to keep staff,” says Revy Reid of Clairmont Gas & Grocery in Clairmont, AB. “We are in the oil patch and staff can go over to higher paying jobs in the oil sector so it’s really hard to keep people at $11.00. We tell them they can start at more than $13.00, but this is often not enough. We work hard to keep our staff with things like a sports and fitness passes.”

THE HR INDUSTRY SUGGESTS THAT IT TAKES 16% OF A DEPARTING EMPLOYEE’S SALARY ($30,000 AND UNDER) TO REPLACE THEM. ”

Energetic Canada’s c-stores are fast paced retail sites where the average customer spends about three minutes in a location. Customers expect to spend less than one minute to wait in line and complete the transaction. Slow workers spoil the concept of quick service and work against customer retention. Positive A good attitude goes a long way in customer service. Being greeted by an employee with a positive approach opens the door to increased sales opportunities as well as the kind of customer satisfaction that earns repeat trade. Honest A recent US study on retail theft revealed that employees cause 43% of inventory shrink. There is technology available to supervise staff. However, digital video and remote management apps can be expensive and they only address the problem that already exists in the store. Better to hire staff with the right qualities at the front end rather than wait till your store tapes show a hand in the till.

Use social media and mobile apps A company’s application process must now work on multiple digital devices such as smart phones and tablets and be easy for candidates to find and fill out. Social sites such as Facebook, LinkedIn, and others are ideal for attracting new talent and letting the world know about the HR qualities of an organization.

Versatile In a retail setting there is much to do with few hands to cover all the tasks. Convenience operators should seek out workers that willingly do what has to be done to keep the store running on an even keel. Staff members need to be able to step in to clean the floors or washroom, work the till, stock the shelves and deal with customer requests that might be a challenge. A good c-store worker can think in their feet and act responsibly with the owner’s best interests at heart.

Winning qualities The ideal candidate for work in convenience retail should offer a number of qualities that translate into customer service and performance.

Keeping staff High rates of turnover have a major impact on the bottom line. In fact, the HR industry suggests that it takes 16% of a departing employee’s salary ($30,000

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MARCH | APRIL 2017

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MARCH | APRIL 2017

25


and under) to replace them. As well, c-retailers with a revolving employment door see big reductions in productivity, low worker moral, a steady loss of knowledge learned through training and a staff that can be overworked. Customer service and satisfaction is typically lost and business suffers as a result of poor worker retention. Flexible benefits and perks Employers can look beyond the paycheck to sweeten the pot. Offer workers benefits such as a supplementary health package, paid holiday time, or performance incentives to show they are valued in the business. “Staffing is the number one problem,” reports George Klein of Klein’s Food Mart, Regina. “We offer longer hours and people just don’t want to work late at night or on weekends. We give our staff gift cards as a token of appreciation for jobs well done. My wife and I will also show up with pizzas for the staff on nights. We take over the store for a while and let staff relax and have something to eat. It’s just a small thing, but it shows we value them.” Opportunities to advance Have clear career development paths established for

workers. Provide training and skill enhancement opportunities that help staff build value in an organization. Inclusion Make every employee part of the team. Where practical include workers in goal setting and workplace improvements. This helps employees feel part of the big picture and keeps them tuned in to a company’s mission and objectives. “I have been impacted by success coach Doug Vermulen,” says Charlene Vlietstra who operates Vi’s Convenience in Wilkie, AB. “He says that gratitude is one of the most powerful things and just saying thanks can go a long way. At our location we make a point of saying thanks and I think staff go the extra distance because they know they are valued and part of the business.” Looking forward Norman Wolfson quotes Bill Gates who says, “The competition to hire the best will increase in the years ahead. Companies that give extra flexibility to their employees will have the edge in this area” and to that, he says, “I would add to that competitive compensation, benefits, working hours, training/development and advancement opportunities.”

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Confection meets snacking with new OH HENRY! and C HERSHEY’S Cookies ‘N’ Creme Mix

Mix drives incremental category spend 1 with the power of Hershey brands

Contact your Hershey sales representative 1-800-268-1304 / 1-800-361-8245 (Quebec) or your wholesale representative for further information.

1 Hershey - Canadian Loyalty Study Ð June 2016

Assorted Mix Tube Prepack - 180 ct 40 HERSHEY’S Mix Tube 56 g; 60 REESE® Mix Tube 56 g; 40 OH HENRY! Mix Tube 56 g; 40 HERSHEY’S Cookies ‘N’ Creme Mix Tube 52 g

Assorted Mix Canister Prepack - 54 ct 18 REESE® Mix Canister 170 g; 18 OH HENRY! Mix Canister 170 g; 18 HERSHEY’S Cookies ‘N’ Creme Mix Canister 160 g


SOCIAL MEDIA

ADVICE

TIME TO GET SOCIAL Building an online community is easier than you think. Here’s a guide to help you get started. BY NIKKI LOCKINGTON

SCOTT BLACKBURN

The world of social media is fast-paced and demands top-notch content to stand out. For convenience, gas and wash operators who have the time and skill sets to create an online presence, social media platforms can be among the most effective marketing efforts an operator can make (and it’s free!). With a little planning, ongoing effort and some engagement from your customers, you can build a community that cares about your offer and your voice. What better way to build a loyal in-store following? CCentral.ca

MARCH | APRIL 2017

29


SOCIAL MEDIA

ADVICE

CASE STUDY: CTM DESIGN

30

MARCH | APRIL 2017

ABOVE: Brent Halverson and Kayla Conoley, co-owners, Earltown General Store

HOW ARE CONVENIENCE RETAILERS USING SOCIAL MEDIA TO CONNECT WITH THEIR CUSTOMERS AND SHOWCASE THEIR OFFERS? “Luckily we have a very photogenic space here and lots of interesting things to post about. The smaller, more nuanced moments of our day are more easily shared on Instagram, which I think lets our followers see a more personal side to the business.” “Post about the things that make you unique. Try to build on your instore brand by matching your social media voice to it. There are lots of businesses out there, so it’s key to make yourself distinct by using your own voice. For a small ma and pa like ourselves, I try to make us as approachable on the Internet as we are in person.” – KAYLA CONOLEY, EARLTOWN GENERAL STORE, EARLTOWN, NS

SCOTT BLACKBURN

As a full-service design, engineering and architecture firm with more than 3,500 projects under its belt, CTM has worked with the biggest names in the Canadian retail petroleum, quick service restaurant, car wash and retail sectors. With a quick online search of CTM Design, you’ll notice something: its online presence is impressive. CTM understands the power of keeping their business top of mind. C-retailers can benefit from QUICK TIPS FROM this frame of mind. CTM DESIGN: “Having an online presence provides a way for people who need DO YOUR RESEARCH. our services or our knowledge to find Evaluate your audience us when and where they need us,” and determine what social says Devin Mahaffey, Senior Project media platforms they are Manager and Director, CTM Design. using, and how. “It’s a great way to build trust and establish credibility with your FIND YOUR PURPOSE. audience. We want to be seen as Don’t just make and a thought leader – someone our share content for the customers can learn from, depend on sake of having an online and collaborate with,” he adds. presence. Figure out what Being a thought leader is a great matters to your audience. way to think of your social media Be purposeful and have presence. What does your customer a goal in mind when you base need to know about? What are decide to enter the world you offering them? By pushing out of social media. content that focuses not only on DEVELOP A SCHEDULE. what you’ve got to offer, but also Keep on top of it and post community-minded content, you’ll regularly. If possible, use a build connections as well as brand social media management awareness. Think of this as a helpful program where you can practice in getting to know your schedule posts/tweets in customers. advance. “I think we have found it relatively easy to create content, SHOW YOUR because we genuinely understand PERSONALITY. Have fun our audience, their interests, the and write about things in a questions they commonly ask, way that showcases your the challenges they face, and the passion for what you do! opportunities that can help them succeed,” says Mahaffey. Social media doesn’t have to be a huge time commitment, but it does require some thoughtful effort. Take the time to speak to your customers about their social media preferences, and once you’re set up online, let them know how they can find you. Start by offering in-store deals, giveaways, menu updates, and community information, and you’ll be well on your way to an active online community. Remember, photos are king on social media, so when you get a new product on your shelves or a new item hits the menu, snap a photo, post online, and watch as this draws people in store.

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SOCIAL MEDIA

ADVICE

The Toit Rouge Facebook page is where connoisseurs and others can discover the latest arrival from any of the 50 or more microbreweries represented in the store. “It used to be that movie fans wanted to be the first to buy or rent the latest film. Now, craft beer fans want to be first to taste the new release from their favourite breweries.”

“We had a pretty strong following right off the bat. Once we got on Facebook, word of mouth spread and people were sharing the page. Then we’ve just continued to grow it through promotions. We’re always giving away free things on our page, whether it’s free movie rentals or free ice cream. We do some bigger ones too; we’ve even given away a barbeque.”

– JOCELYN DUMOULIN, TOIT ROUGE, ST-JÉRÔME, QC

– DANE LINDENBERG, JIFFY FOOD AND VIDEO, BRANDON, MB

“We have always provided different types of foodservice options in the past, but in the summer of 2015, Blossoms Fruit Arrangements approached us about new opportunity to get into healthier options. Facebook marketing has proven to be effective in getting the word out about our new offerings. We have also successfully run Twitter contests and tend to reach out to our customers on social media whenever possible.”

MANDY WARK; PHIL BERNARD; BANG ON PHOTOGRAPHY; BRANDON GRAY

– GERALD CLOUD, CLOUD CONVENIENCE, MIRAMICHI, NB

As they continued to provide a valuable service, their customers became more and more engaged, and Alcona Esso began to have more fun with the content and their following. “My only advice is to stick to it because it takes time. You won’t have a thousand friends overnight. We thought we were going to have 500 in two weeks, and it took us six months.” – SCOTT KNACK, ALCONA ESSO, INNISFIL, ON

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MARCH | APRIL 2017

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SNAPSHOT

C H O C O L AT E

THE SUMMER OF CHOCOLATE CHOCOLATE SALES CAN HEAT UP ALONG WITH THE WEATHER. HERE’S HOW YOU CAN TAKE ADVANTAGE OF THE SUMMER CHOCOLATE TREND IN YOUR STORE. BY NIKKI LOCKINGTON

Chocolate sales can mean big business in convenience stores across the country. From immediate consumption sizes to shareable formats, chocolate is synonymous with the c-store shopping experience, and the sales prove it. Chocolate made up just over half of the total dollar sales within the C&G channel, and drove the highest dollar gains within the latest 52 weeks*.

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MARCH | APRIL 2017

SHUTTERSTOCK

Retailers who can capture high year-round chocolate sales can also benefit from a stronger focus during the summer months when tourism, summer vacation and road trips result in an uptick in foot traffic.

CCentral.ca


Summer across the country

In 2016, the chocolate category saw an improvement in summer time sales. In fact, weekly dollar sales in the summer months (June – August) increase on average by 11.1% versus non-summer weekly sales*. This is great news for c-retailers across the country, especially those who can plan ahead and put together merchandising plans to make the most of this boost. The segments with the highest increase in sales over the summer of 2016 were singles (+12.6%) and pieces (+14.4%)*, so it’s important to focus on these formats for displays and merchandising opportunities. In the summer, there are more people taking road trips, whether going to the cottage, camping or just exploring new parts of Canada. Many are giving themselves permission to have a treat – whether it’s a treat for themselves (singles) or something to share (chocolate pieces). There are regional factors as well with increased travel & tourism; in 2016, the Maritimes has the highest increase within the summer, at +19.8%*. If your store is located in a city or town with high tourism rates, you can take advantage of that traffic boost by showcasing exciting consumer promotions or special prices on chocolate bundles.

*Nielsen MarketTrack, Nat XNfld C&G L52 Wks, PE Nov 26, 2016 ** Google Mondelez Canada Category Impulsivity Study – October 2015 *** Nielsen Homescan, Total Outlets, L52Wks PE Jul2, 2016

Keeping it cool

The summer represents a time of opportunity for chocolate sales, but it’s also time for special consideration when it comes to storing these heat-sensitive products. Not all c-stores have air conditioning, so it’s imperative that retailers keep an eye on in-store temperatures all summer long to ensure the merchandise remains in perfect condition. According to Tom Dingley, Senior R&D Manager, Chocolate, Mondelez Canada, chocolate should always be protected from heat and humidity, and should be kept in a fridge/chiller or cold room if ambient temperatures are too high. Typical storage conditions should be within the 10°-20°C range. Although the ambient storage temperatures are quoted as 10°-20°C, temperatures at or close to 15°C are preferred, says Dingley. Chocolate product temperatures should only exceed 20°C for short periods of time, but must not exceed 24°C. The maximum relative humidity in temperature-controlled storage areas, except for frozen storage, is 65% relative humidity, he adds.

Chocolate year round

Although summer is an opportunity for increased chocolate sales, year-round chocolate sales are strong and should be a major focus for the other nine months of the year. Everyday Chocolate has grown +2.3% in the latest 52 weeks, with support coming from both instant and future consumption segments*. Instant consumption (IC) still holds the majority of importance within the C&G channel with 75.1% of total chocolate sales*. Future Consumption (FC) formats growth is healthy at +5.8% versus the previous year*. By focusing on a strong year-round chocolate segment, c-retailers can benefit from the increased foot traffic and c-store visits during the summer. Keep those consumer promotions and merchandising opportunities front and centre to ensure your customers notice all the chocolate treats you’ve got on offer.

QUICK TIPS MONDELEZ CANADA QUICK TIPS: 1. TAKE PART IN CONSUMER CAMPAIGNS.

Ensure that chocolate is included in any scale or vendor-specific programs, as it has the highest importance for overall sales.

2. CATER TO IMPULSE PURCHASES. Chocolate is highly impulsive with 56% of purchases decided in store**.

3. MERCHANDISE WITH PURPOSE.

EVERYDAY CHOCOLATE, CONFECTIONERY AND GUM NAT XNFLD C&G

Sales Dollars

Abs $ Chg

$ Imp

TOTAL EVERYDAY CHOC

140,123,327

3,205,362

51.6

TOTAL EVERYDAY CANCONF 79,845,059

2,962,536

29.4

TOTAL EVERYDAY GUM

51,731,917

1,396,088

19.0

Total:

271,700,303

7,563,986

Ensure pre-packs are positioned in store to interrupt the shopper and capture the impulse sale.

4. MAKE IT VISIBLE.

Shoppers often need to see chocolate in order to entice them to purchase it; over half of impulse purchases are made when they see the product**.

Nielsen MarketTrack, Nat XNfld C&G L52 Wks, PE Nov 26, 2016

SUMMER VS. NON-SUMMER SALES Non-Summer Weekly $ Sales

Summer Weekly % Change $ Sales

NAT XNFLD C&G

2,621,773

2,913,397

11.1

MARITIMES C&G

206,654

247,536

19.8

QUEBEC C&G

476,571

516,041

8.3

ONTARIO C&G

828,675

897,491

8.3

TL WEST C&G

1,109,872

1,252,334

12.8

5. BUNDLE UP.

Chocolate is a highpenetration category (89% penetration)***. Encourage customers to buy more units per trip by offering bundle pricing, such as 2-for-$x, or 3-for-$x.

Nielsen MarketTrack, Nat XNfld C&G L52 Wks, PE Nov 26, 2016 (Summer Period = Jun 5-Sept 3, 2016)

All insights and trends provided by Mondelez Canada

EVERYDAY INSTANT AND FUTURE CONSUMPTION CHOCOLATE NAT XNFLD C&G

Sales Dollars

$% Change

TOTAL EVERYDAY CHOC

140,123,327

2.3

TOTAL EVERYDAY IC CHOC

105,203,380

TOTAL EVERYDAY IC SNGL CHOC

64,109,583

TOTAL EVERYDAY IC KING SIZE CHOC 40,417,942

$ Imp

$ Imp Chg

1.2

75.1

-0.8

3.1

45.8

0.4

-2.1

28.8

-1.3

TOTAL EVERYDAY FC CHOC

34,919,947

5.8

24.9

0.8

TOTAL EVERYDAY FC BARS CHOC

16,546,961

9.8

11.8

0.8

TOTAL EVERYDAY FC PCS CHOC

18,217,306

2.8

13.0

0.1

TOTAL EVERYDAY FC JR CHOC

130,525

-36.3

0.1

-0.1

TOTAL EVERYDAY FC MULTI CHOC

25,155

142.5

0.0

0.0

Nielsen MarketTrack, Nat XNfld C&G L52 Wks, PE Nov 26, 2016

CCentral.ca

MARCH | APRIL 2017

35


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MARCH/APRIL 2017

CANADA’S CAR WASH & PETROLEUM MAGAZINE

Volume 22 | Number 2

TORONTO SHOW GUIDE

FLOORPLAN & LIST OF EXHIBITORS

16 FEATURED PRODUCTS PRODUCTS, EQUIPMENT AND SERVICES

12 ADVERTISERS

32-33

CONTENTS

Aerodry Systems, LLC..........................................19 Airlift Doors,Inc. ....................................................24 AIR-serv Canada Inc. ............................................28 Boemar....................................................................9 Drainvac International............................................26 Innovative Control Systems....................................6 Kesseltronics Systems..........................................15 Mark VII Equipment, Inc. ......................................18 Mighty Flame Canada...........................................25 Mondo Products Co. Ltd. .......................................2 National Energy Equipment Inc............................11 Nuform Building Technologies Inc. .......................29 Oasis Car Wash Systems......................................23 PurClean-PurWater..................................................8

05  Editor’s Message

32  Featured Products

Cap and Trade

Products, equipment and services

07  Water

34  CCA NEWSLETTER

Conservation

10  Code update TSSA regulation

12  Operator profile Capstone seeks a better way

16 COVER   oronto T

Industry forum

Show Guide Trade show floor plan and listings

Ultimate Supplies, LLC.........................................22 Washtech..............................................................26 WashLinks/Sonnys................................................20 Wayne Fueling Systems..........................................4 Western Refrigeration and Beverage Equipment Ltd........................................ 27 Wiz-Tec Computing Technologies Inc. ..................21 Zep Vehicle Care, Inc. ...........................................31

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EDITOR’S MESSAGE

CANADA’S CAR WASH & PETROLEUM MAGAZINE

2300 Yonge Street, Suite 1510 Toronto, ON M4P 1E4 (416) 256-9908 (877) 687-7321 Fax (888) 889-9522 www.CCentral.ca

    

          

VICE PRESIDENT & GENERAL MANAGER      Michael Cronin mcronin@ensembleiq.com

          

Editorial EDITOR Kelly Gray kgray@ensembleiq.com ONLINE EDITOR Nikki Lockington nlockington@ensembleiq.com TRANSLATION Danielle Hart

Advertising Sales DIRECTOR OF PARTNERSHIPS David Wood dwood@ensembleiq.com SALES REPRESENTATIVE Elijah Hoffman ehoffman@ensembleiq.com SALES & EVENTS COORDINATOR Claudia Castro

Design & Production MANAGER, PRODUCTION & DESIGN SERVICES Derek Estey PROJECT MANAGER Michael Kimpton ART DIRECTOR Glenn Taylor CONTRIBUTING DESIGNER Erin McPhee YCM DISTRIBUTOR ADVISORY BOARD G. Stevens, R. Robertson, ITWAL Limited; L. Hand, J.B. Hand & Sons Ltd.; T. Tetlock, Pratts Limited; J. Beaudry, J.P. Beaudry Ltée. YCM EDITORIAL ADVISORY BOARD Brian Benison, Bic Inc.; Melani Melnyk, Mondelēz International; Tim Corkum, Rothmans, Benson & Hedges Inc.; T. McGowan, Nestlé Canada; Sreeram Rajagopalan, PepsiCo Foods

YCM/OCTANE is published six times a year by Stagnito Partners Canada Inc. YCM/OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcomed, but cannot be acknowledged or returned. © Copyright 2017. All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without permission of the publisher.

CAP & TRADE Who’s the winner on Canada’s recent foray into cap and trade? Certainly not gas station operators. This January the government moved forward on its Cap and Trade program, a tax on carbon emissions. What this means for consumers is a jump at the pump of about 0.4 cents a litre in gasoline and more than 0.6 cents a litre for diesel. Operators will see greater till ring but with reduced margins. The price of gas goes up, but operators get the same low margin they were working with prior to January 1. Already, Canada’s roadside petroleum marketers were being squeezed. The Cap and Trade program is an example of a government failing to work with all links in the supply chain. The stated goal of the program is to reduce carbon loading into the environment in an effort to stem the flow of green house gasses that are seen to be the cause of climate change. Carbon burned is taxed while those that reduce greenhouse gas emissions are rewarded with credits. The challenge for operators will be that more expensive fuelling will see greater use of credit cards and their high transaction costs, which simply destroy already low margins. As well, customers who are spending more for a tank of gas are also less likely to spend on car washes and c-store products. Higher cost fuel also curtails use and lowers sales volumes. In the current model, operators depend on high volume to meet their revenue targets. These factors will certainly add up and mean a further reduction in fuelling sites across the country. With these higher taxes there should be government-sponsored programs in place to assist fuel marketers in bridging the gap between current products and alternatives. Let’s make it easier for fuelling business to make the changes that will allow an essential piece of transport infrastructure to evolve and continue to serve Canada’s motoring public.

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MARCH | APRIL 2017 OCTANE 5


WATER

CONSERVATION

LESS IS MORE

Using less water to meet customers’ car wash demands is a win-win for everyone. BY KELLY GRAY

If you start at 50% reclaim, using only for undercarriage and side blasters, you have already cut your water and sewer bills in half” –Dean Taylor, CATEC

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Car washes use water and they use a lot of it. In fact, some estimates suggest an automatic system can pump out as much as 300 litres to clean a single car. This adds up to major expenses in a very competitive industry where water and sewer costs are rising. Smart operators work to mitigate this water expense by keeping sites maintained and on the go with up-to-the-minute equipment. “Well-maintained self-serve facilities typically use about 60 litres per vehicle (lpv) without recycling wash water, and automatic systems with water recycling can use less than 30 lpv. However, without water recycling or rigorous maintenance, automatic systems can easily use more than 300 lpv,” says Victoria’s Capital Region District (CRD) Demand Management Program spokesperson Britt-Marie Phaneuf. Victoria’s Capital Region District Demand Management group reports that an average commercial car wash uses 260 lpv of heated water, and uses 1,300 gigajoules per year heating water to wash cars. Based on these estimates, a 20% improvement in water efficiency would save a typical automatic car wash in Greater Victoria about $1,500 in water and sewer costs and over $3,000 in energy costs annually. In Huntsville, ON, operator Larry Greenwood runs Capstone Markets, a three location c-gas business that features tunnel vehicle washes at each site. Greenwood reports that they elected to go with a high-pressure low-volume system at each of its touchless washes. Greenwood tells that the decision has resulted in a 50% reduction in water use while maintaining high customer satisfaction. Early in the development stage Capstone decided to not go with a closed-loop water reclamation system. The view was they needed to better understand systems before they committed the dollars for equipment.

Manufacturers would be quick to comment here that big savings can be accrued from well-considered reclaim systems. For example The PURWATER AquaLink II system takes the process of reclaiming water to a new level allowing the targeted wash to effectively utilize a higher percentage of reclaim water and minimize fresh water resulting in reduced water/sewer costs and increased the bottom-line. In fact, PURWATER reports that sites in both Saskatoon and Kingston saw payback in just eight to 12 months on investment and annual water savings in the range of $40,000. AquaLink II provides 24/7 water filtration and eliminates odour typically associated with reclaiming wash water. PURWATER also reports it significantly reduces surfactants, BOD (Biochemical Oxygen Demand), COD (Chemical Oxygen Demand) and complies with local municipal requirements. AquaLink’s processed water can also effectively be used for detergent chemical delivery resulting in further reductions in fresh water usage. By addressing challenges in the reclamation cycle tremendous savings can be accrued. Consider the advice of Dean Taylor, Vice-President CATEC Water Recovery and Ozone Systems. He sees operators using fresh water in the rinse cycles to reduce the amount of residual water being used in this process. “If you start at 50% reclaim, using it only for the undercarriage and side blasters, you have already cut your water and sewer bills in half,” he says. Helping with the collectors and settling tanks is Blendco’s new SuperClear water treatment system. SuperClear uses a proprietary coagulant, Combine 100, to attract microscopic dirt particles and combine them into larger soil complexes. SuperClear takes these heavy dirt complexes and accelerates their fallout using Drop Out 200 flocculent. The SuperClear System automatically separates the clean and the dirty water. For operators this means better quality water from their recyclers. Indeed, some studies have shown that as many as 60% of operators using water recycling turn off equipment because of problems with filters or odours. SuperClear uses no filters and its proprietary chemicals and/or recirculating system keeps systems odour free. This translates into greater use for recycling systems and lower water and sewer costs for operators. MARCH | APRIL 2017 OCTANE 7


COSTS R WE E S &

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REVITALIZE RATHER THAN REPLACE

Another prominent company that helps with water use is MacNeil, a division of RYKO. MacNeil partnered with US-based Hydra-Flex, Inc. to create the CleanTouch Echo, a product designed to deliver consistent and accurate mixed solution, improving chemical performance and vehicle coverage while using less water and chemistry. According to Hydra-Flex Marketing Manager Jessica Anderson, the equipment takes up less space, and requires less ongoing maintenance than traditional mixing, dosing, and pumping equipment. “It’s a compact, single chemical control panel that delivers the precise amount of chemistry to up to 15 applicators in the tunnel,” she says noting that CleanTouch Echo uses high-pressure, low-volume water at 200psi to effectively paint chemistry onto vehicle surfaces. “We do a lot of testing to make certain our equipment complies with all chemical manufacturers, and our case studies are showing us that operators are saving money,” she says adding that in some recent examples operators reported a 27% saving on water. Victoria’s Demand Management program suggests operators consider a water audit to see where savings can be made. Typically operators are surprised and discover the easy business case for a retrofit. “Altogether the costs and potential savings of retrofitting an automatic vehicle wash system for water recycling are highly site-specific. Although retrofit costs are typically tens of thousands of dollars, the available water savings are often 50-80%,” says Phaneuf, concluding that the annual water and energy cost savings may be over $15,000, so the payback period can be as little as three years to retrofit an existing car wash. OCTANE

GLAZING REFURBISHING

SHOWER BASIN REFURBISHING

TEN TIPS THAT SAVE WATER: 1. Check alignment of nozzles regularly

2. Check for water leaks regularly and repair them immediately as they occur 3. Replace spray nozzles regularly 4. Reduce operating water pressure 5. Replace brass or plastic nozzles with low flow stainless steel or hard ceramic nozzles 6. Maintain all equipment to original or improved specifications for water usage

TILE REFURBISHING & GROUT COLOUR SYSTEM PRICED SUBSTANTIALLY LESS THAN REPLACEMENT UNIQUE & EFFECTIVE PROPRIETARY SOLUTIONS MINIMAL SITE BUSINESS INTERRUPTION POST & SAFETY CERTIFIED SERVICE NATIONWIDE

7. Use positive shut-off valves on all hoses, faucets and extractor sinks 8. Install automatic high-level water cut-offs in towel and chamois washing machines 9. Adjust weep systems to come on at 0°C 10. In automatic systems, adjust timers so nozzles start precisely as a vehicle comes into range, and shut off precisely as it moves out of range

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SURFACES@BOEMAR.COM MARCH | APRIL 2017 OCTANE 9


CODE UPDATE

THERE HAVE BEEN CHANGES TO THE LIQUID FUELS HANDLING CODE. DOES YOUR SITE COMPLY? BY TSSA STAFF

THE MAJOR CHANGES TO THE LFHC

1. A requirement to install within three years of the effective date of the code, Electronic Line Leak Detection (ELLD) devices on all underground, double-wall pressure piping installed prior to January 1, 2006 and approved to one of the following documents: • ORD-C107.4-1992, Ducted Flexible Underground Piping System for Flammable and Combustible Liquids • ORD-C107.7-1993, Glass-Fibre Reinforced Plastic Pipe and Fittings for Flammable and Combustible Liquids • ORD-C107.19-1992, Secondary Containment of Underground Piping for Flammable and Combustible Liquids 10 OCTANE MARCH | APRIL 2017

RATIONALE: The type of secondary containment that was

approved for the three documents cited above was not compatible with gasoline, which causes the secondary containment to expand when exposed to petroleum. There are liquid fuels sites in Ontario that use this type of secondary containment. Neither TSSA nor the standard development organization, Underwriters’ Laboratories of Canada, have the power to recall products, and the manufacturers that produced this type of piping are no longer in business. So requiring the installation of ELLD devices will help to detect failures in this type of piping. Specifically, ELLD devices provide level-one leak detection (0.38 L/hr) on the pipe regardless of the condition of the sump or the position of the sensors in the sump and will act as a redundant safeguard for leaking sumps and entry boots.

2. Removal of all underground single-wall steel tanks of the same tank nest within twelve months if one of those tanks leaks RATIONALE: This just makes good sense because the tanks in the nest are likely to be of the same vintage as the leaking tank and therefore also at risk of corrosion and leaking. The longer they remain in the ground and are subject to the elements, these single-walled steel tanks are a risk. Installation of underground single-wall steel CCentral.ca

SHUTTERSTOCK

TSSA’s Fuels Safety Program regulates the transportation, storage, handling and use of fuels to ensure compliance with the Technical Standards and Safety Act, 2000, and its applicable regulations and codes. The Liquid Fuels Handling Code (LFHC) sets out the requirements for equipment installation, safe operation and environmental remediation at liquid fuels sites. The Fuels Safety Program worked closely with industry stakeholders to develop the proposals for the updated LFHC. The proposals also incorporate existing advisories and CAD amendments. Where practicable, the LFHC is harmonized with provincial and national fire codes.


AT T H E P U M P S tanks is no longer allowed in Ontario. Affected parties will have twelve months to comply to allow time for planning, budgeting and remediation.

3. Removal of all underground single-wall steel piping within 12 months if one of those lines fails the cathodic protection test RATIONALE: Again, this one just makes good sense. Properly installed and maintained cathodic protection (a corrosion control method) prevents corrosion on the outside surfaces of steel pipe. However, this technique does not work well enough on buried joints and fittings. Therefore, any pipe that fails a cathodic protection test may indicate that the pipe is unprotected. A test failure does not necessarily tell us about the condition of the pipe but removal is the safer option. It’s important to note that the LFHC already mandates that, when single-walled piping leaks, it must be removed within twelve months. To allow time for planning, budgeting and remediation, liquid fuels sites will have twelve months to comply. 4. If out-of-service for one year or more (instead of the current two years), single wall steel tanks must be removed RATIONALE: Single-walled steel tanks cannot be brought back into service since they do not have safeguards against leaks and pose an environmental risk the longer they are left in the ground.

requirements were not deemed essential because private cards/keylocks are typically attended. Existing sites will be grandfathered. Smaller installations (e.g. single tank at an agricultural facility) that typically use cardlock systems to keep track of inventory will be exempt from the new requirements.

8. Environmental assessment reports must delineate the full extent of any petroleum product that has escaped in the area(s) where the tanks, piping or dispensers were located. RATIONALE: Previously, environmental reports were only required for tank nests. However, dispensing areas are common locations for spills and older piping runs are prone to leaks because of their joints and fittings. Currently the presence of contamination around dispenser islands and piping runs is not being accounted for when owners/ operators submit environmental assessment reports.

WHAT’S NEXT? Depending on the nature and scope of their sites, gas station owners and operators will have to comply with the new requirements detailed above. We anticipate the new LFHC will be published in 2017. Please check the TSSA website (www.tssa.org) for more information about the new code and where to purchase copies. TSSA will also be setting up workshops on how to use the new code. OCTANE

5. Manifolding of vents and vapour recover piping will no longer be permitted RATIONALE: To prevent cross-contamination of petroleum products, manifolding (vents and vapour recovery pipes branching into several openings) will no longer be allowed in the new version of the LFHC. Site operators often change the product that is stored in a tank and they may not be aware that their tanks are manifolded, potentially resulting in cross-contamination. It is safer for site operators to vent each tank and compartment individually. Existing sites will be grandfathered. 6. All below-grade submersible pumps must be installed in a monitored sump within five years of the effective date of the code RATIONALE: Affected sites are typically older sites with submersible turbine pumps (STPs) that are installed inside a culvert, which does not provide containment in the event of a fuel leak. This change will require re-piping at affected sites. 7. New section for private cards/keylocks that have an annual throughput of half a million litres or more RATIONALE: Currently the LFHC only regulates cardlock/ keylocks in retail settings. Large private card/keylock facilities have similar safety issues as retail so a new section has been added to the code to cover these sites as well. The changes will mean that large private cards/keylocks will have the same requirements as retail cards/keylocks except for the requirement for an oil/water separator and fire suppression under the dispensers. These two CCentral.ca

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1.866.574.5100 MARCH | APRIL 2017 OCTANE 11


O P E R AT O R P R O F I L E

TRIPLE

RUN This Muskoka triple-threat operator has grown its business by seeking a better way in everything they do BY KELLY GRAY PHOTOGRAPHY BY BRANDON GRAY

12 OCTANE MARCH | APRIL 2017

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T

he Greenwood family is working hard to take the fuelling experience to a higher level. The Huntsville, ON group headed by Larry Greenwood is known commercially as Capstone Ventures Inc. and currently operates three Petro-Canada gas, wash and c-store sites in the Muskoka region. The most recent addition (October 2016) just opened in Burks Falls, ON and mirrors the other sites in nearby Huntsville. According to Greenwood it all started about five years ago when he and wife Mary pulled into a gas station and noticed how narrow the forecourt was. “You could barely open the car door without hitting the car pumping on the other side. We knew we could do better,” he says, adding that they got their start with the purchase of a 12-acre plot in Huntsville where they built their first location on Capstone Lane between a Tim Horton’s and a Home Depot. That was June of 2013. The next year, the group opened a second location in the community that is at

the heart of Ontario tourist and cottage country. Greenwood notes that from the beginning his family was not sure that fuelling sites were the way they wanted to go. “With my son’s environmental engineering background we wanted to make use of the best available technologies to minimize the impact on the environment. We felt the sites could do this if they were designed and developed properly so we created a wish list and went about putting it together. We have worked to make them as environmentally responsible as possible through construction technique and operations,” he says. For example, contractors used ICF (Insulated Concrete Forms) to create walls and floors that were highly energy efficient. Designers also turned to Robur Advanced Heating and Cooling Technologies for natural gas systems that helped them attain a 60% reduction in energy costs for each of the three 3,000-square-foot convenience retail stores where air conditioning and floor heating is natural gas. Robur manufactures

Smart forecourt design offers easier accessibility for customers thanks to pump row widths of 28-feet.

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MARCH | APRIL 2017 OCTANE 13


FROM LEFT: Larry Greenwood, President/Owner, Kevin Francis, Director/Owner, Joe Baldwin, General Manager

heating and cooling products that utilize high efficiency heat pumps that can save up to 40% of operational expenses alone. “We placed all our refrigerator compressors outside to help keep the store cool and create further savings. In fact, we discovered that there tends to be more dust inside a store than there is outside, so we have also saved on maintenance of compressors and other pieces of equipment impacted by airborne grit.” Forecourt and grounds are lit with LED (Light Emitting Diode), another major factor in reducing the site’s environmental footprint. The industry suggests that longer lasting LED can save as much as 70% in dollars with energy usage dramatically reduced. Sites are well equipped to service customers’ petroleum needs. One site (Huntsville) offers ten fuelling lanes while the other two, including the new location in Burks Falls, provide eight lanes each under canopy and use what Greenwood suggests is the best gas and diesel available. Greenwood’s view is that PetroCanada provides the country’s best petroleum products, not to mention a leading loyalty program that translates into return visits where they incent customers with promotions for things like car wash. 14 OCTANE MARCH | APRIL 2017

“We have 28-feet between pump rows to make sure our forecourt is easily accessed and customers don’t feel crowded. Our sites also feature fantastic sound while customers pump their gas,” he says, commenting that they use large sub woofers to enhance the total pumpside experience. “In store there is free popcorn and our washrooms are second to none right down to the air fresheners. We have really looked at all the little details to create a big package that delivers on expectations at every point of contact.” Each of Capstone’s car washes are fine tuned to the Greenwoods exacting specifications. “Our wash sites have a full bank of windows to make the service bright and open. Our opinion was that the standard tunnel wash was a scary place with machinery, noise and a cave-like appearance. We opened it up and made our car washes more approachable with lots of natural lighting, a fact that also helps us keep costs down,” he says reporting that their touchless wash systems clean a vehicle every 3.5 minutes (a little longer in the winter where they use movable blowers). Water is an essential element to every car wash and Capstone elected to go with a high-pressure

low-volume system at each of its touchless washes. Greenwood tells that the decision has resulted in a 50% reduction in water use while maintaining high customer satisfaction. The sites use municipal water for inputs and thanks to the great natural conditions in the Muskoka region, Capstone sites have not had to treat or condition the water with the exception of some additional sodium. “There was a fair bit of mixing and matching of chemicals and car treatments before we got it just right. Now we find that we are changing our chemicals four times a year to meet the needs of each season,” he says. “The water is really ideal for the job and we have not had to invest in RO (Reverse Osmosis) for the final rinse. The softness of the water helps use deliver a spot-free wash.” Ontario has some of the most challenging conditions for car wash operators. Greenwood acknowledges this and says that they saw a need to get very focused on winter grime. “We installed ‘Gatling guns’ up front and have a high-pressure spray for undercarriage to battle corrosion,” he says remembering the problems his wife had with a corroded brake line. “We use a rust inhibitor in our rinse to stop corrosion.” CCentral.ca


Capstone’s touchless car wash features a high-pressure low-volume system that helps achieve a 50% reduction in water use over standard systems. Touchless Wash System: PDQ Manufacturing Inc. Wash Chemicals: Turtle Wax Professional

At the c-store Capstone offers goods of value to both the local crowd as well as the tourist market that peaks in the summer months when population explodes in the area. Not surprisingly, tobacco is the number one category by far, but, says Greenwood, they are constantly on the hunt for products and services to bridge the gap. This includes innovative beverages that they have

seen on research tours of other regions such as Western Canada as well as Capstone logo’d products like clothing, travel mugs and private label items. “We see what works and what doesn’t and make changes as necessary,” he says. At the new location in Burks Falls they are still deciding on the mix for the 3,000-sq. ft. floor plan, but it has to meet the needs of the local area. According to

Greenwood they are not interested in simply dropping in a foodservice offering to fill the open space. “This could negatively impact a local mom and pop restaurant. Yes, we compete, but in a mindful way.” According to Greenwood it all comes down to a hard working crew. “We have been fortunate to have a great General Manager who has really kept his eye on the ball and helped make the stores the successes they are today,” he says, commenting that Petro-Canada mystery shoppers have placed them and their staff of 30 employees among the very top of the chain’s 1,500 locations. Behind everything, he says, is a dedication to their concept and an overriding respect for staff, customers and the community. “We pay a higher wage because local market demands that, but also because we want to keep our people. We are building relationships with this business and our staff shows off a consistency that our customers appreciate. We don’t think we are necessarily better than other operators in our area, we are just different and to this point a bit of difference is paying off.” OCTANE

Give your car wash customers the debit processing option they have been looking for with Kesseltronics’ EMV chip and PIN debit enabled Access entry station. • PA-DSS and PCI compliant • Bilingual - English or French prompting • Accepts credit/debit/cash/coins/codes • Dispenses coins for change • Works with WALS loyalty system • Seamless interface to Cortex • Works with both in-bay automatics and tunnel operations

Contact your local distributor for more information or to place your order today! 5212 Harwood Rte VAUDREUIL-DORION, QC J7V0K2 (450) 458-8826

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MARCH | APRIL 2017 OCTANE 15


A. Lassonde

MAKE IT

COUNT 5 Ways to make the most of your time at The Convenience U CARWACS Show. BY NIKKI LOCKINGTON

The Convenience U CARWACS event, March 7-8 at the Toronto Congress Centre, is two full days of education sessions and trade show networking. The lessons and connections you take back to your business can have a real impact on the year to come. To make the most of these two days in March come with a plan, be present, and keep in mind how you can implement the lessons learned once you’re back at work. Here are five ways you can make the experience count. GET READY TO LEARN. Each morning attendees will gather in education sessions led by industry experts. Whether you choose to learn about topics such as staffing, site security, or foodservice there will be tangible takeaways. These sessions are just as valuable as the trade show floor. Don’t miss out on the opportunity to take a step back and re-examine how you’re operating your business. 16 OCTANE MARCH | APRIL 2017

TAKE NOTES. Over the course of the twoday show, you’ll find a lot of information coming your way. It can be hard to retain it all. So, when you’re in the education sessions, take notes. By writing down information, it’ll be easier to take those lessons back to your store and go over what you have learned with your management team and employees. COLLECT BUSINESS CARDS. While you’re walking the trade show floor, make connections with as many people as possible and be sure to collect business cards. Write notes on the backs of those cards so you’ll have an easier time recalling the details once you’re ready to reach out. MAKE CONNECTIONS. Convenience U CARWACS attracts thousands of attendees. Each day you’ll be surrounded by other retailers, suppliers and industry personalities. This is a great opportunity to step up and introduce yourself,

give out and collect business cards, and exchange email addresses. These attendees are your peers, learn from them and keep in touch until you meet at the show again next year. It’s not everyday that likeminded c-gas and wash operators are able to step away from their businesses and gather under one roof. Make it count. HAVE A PLAN. Use the exhibitor listings on the following pages as your roadmap. Highlight the booths you want to visit and hit the trade show floor with purpose. While making your rounds, stop by booths you might not normally visit and seek out products outside of your wheelhouse. For example, even if you’re not in the foodservice game, consider stopping by these exhibitors anyway. Likely, you will learn about a new product or find a new direction for your business. Convenience U CARWACS is the place to find innovation and prepare to transform your business in the face of continuing change. OCTANE

800

390 Orenda Rd. Brampton, ON, Canada L6T 1G8 Phone: 905.791.5300 Fax: 905.791.5322 Toll Free: 888.200.9955 @lassondeinc www.lassonde.com

A1 Imports

619

827 boul. Industriel, # 200 Bois-des-Filion, QC, Canada J6Z 4T3 Phone: 514.850.5585 #233 Fax: 450.624.9875 Toll Free: 877.850.5595 www.a1imports.ca A1 Imports is the largest distributor of deluxe, refillable lighters and accessories in Canada and exclusive products: blings - phone accessories, NYS sunglasses, Zag plush toys, gnomes and more!

Access Cash General Partnership

730

4-191 Attwell Dr. Toronto, ON, Canada M9W 5Z2 Phone: 416.247.0200 Toll Free: 1.800.289.3939 www.access-cash.com Largest ATM operator in Canada with a nationwide network of more than 9,000 ATMs covering all provinces and territories. SUPERIOR REPUTATION for customer service and support.

ADT Security Services Canada Inc. 502 2815 Matheson Blvd. E Mississauga, ON, Canada L4W 5J8 Phone: 416.218.1000 Fax: 416.226.9370 www.adt.ca

Aerodry Systems, LLC 130 PO Box 907 Broomfield, CO, USA 80038 Phone: 303.438.0120 Fax: 303.438.0124 www.aerodrysystems.com Conserve Energy. Preserve your Hearing. Aerodry manufactures reliable and effective drying systems for all types, brands, and sizes of washes. See and Hear the Difference!

Agropur Dairy Cooperative

926

4600 rue Armand-Frappier Saint-Hubert, QC, Canada J3Z 1G5 Phone: 450.878.2333 Fax: 450.443.3122 www.agropur.com Agropur Canada is a major player in the Canadian Dairy industry and dedicated partner to convenience retailers. CCentral.ca


SHOW GUIDE LISTINGS

138 141 238

441 540

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Airlift Doors Inc.

101

4700 Osseo Rd. Minneapolis, MN, USA 55430 Phone: 612.529.1000 Fax: 612.588.7660 Toll Free: 1.888.368.4403 www.airliftdoors.com Leading the commercial door industry for more than 35 years, Airlift Doors, Inc. has a strong network of distributors in Canada and the United States. Manufacturing the Alaska polycarbonate door, XRS vinyl roll-up door, as well as the Powerglide and Magnaglide pneumatic openers.

Air-serv Canada Inc.

518

100 Courtland Ave. Concord, ON, Canada L4K 3T6 Phone: 905.760.1234 Fax: 905.760.1233 Toll Free: 1.800.263.1429 www.air-serv.com AIR-serv is the world leader in providing tire inflator equipment and services to the retail petroleum industry. We supply, install & maintain at no cost to you.

Alto-Shaam Canada

809

4 – 207 Edgelay Blvd. Concord, ON, Canada L4K 4B5 Phone: 905.660.6781 Fax: 905.660.6782 Toll Free: 1.866.577.4484 Manufacturer of cooking, holding, chilling and heated display equipment for more than 60 years.

Anex Imports Ltd.

527

1-3531 Jacombs Rd. Richmond, ON, Canada V6V 1Z8 Phone: 800.370.9081 Fax: 888.263.0906 www.aneximports.com

Bauli Canada

626

5295 Solar Dr., Suite 203 Mississauga, ON, Canada L4W 5B8 Phone: 416.988.5500 www.baulicanada.com

Benecor, Inc. 12809 Silver Lake Rd. Brighton, MI, USA 48116 Phone: 248.437.4437

1100

601

500

101 200

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515

1117

1113

112 110

417 518

131

Toll Free: 1.844.Benecor www.benecor.com Benecor DEF dispensing systems and bulk storage tanks. Submersible pumps, fill fast system, DEF parts, engineered custom products. All products are CSA and CUL certified.

Beverage World Inc.

1101

560 Arvin Ave., Unit 4 Stoney Creek, ON, Canada L8E5P1 Phone: 905.643.7713 Fax: 905.643.9562 @beverageworldca www.beverageworld.ca Exclusive Canadian importer of Alo and Calypso brands. Brand owner of the Pop Shoppe. Strategic Alliance Partnerships with Faygo Beverages & Rip it Energy.

Blendco Systems

318

One Pearl Buck Crt. Bristol, PA, USA 19007 Phone: 215.781.3600 Fax: 215.781.3600 Toll Free: 800.446.2091 Blendco Systems manufactures a full line of superior detergents, polishes

and protectants for the professional car wash industry. Decades of experience go into each product!

Bolthouse Farms

618

7200 E. Brundage Lane Bakersfield, CA, USA 80122 Phone: 303.726.2361 www.bolthouse.com

Brand Strategy Execution Inc.

818

35 Romina Dr., 2nd floor Concord, ON, Canada L4K 4Z9 Phone: 905.881.4762 Fax: 905.881.7006 www.marsham.ca Brand Strategy Execution Inc. is a direct supplier of Kettle Brand Potato Chips and other natural products to the wholesale, retail, convenience, gas and vending channels.

Brigham Enterprises Inc.

738

288 Judson St. Unit 1 Toronto, ON, Canada M8Z 5T6 Phone: 416.762.7278 MARCH | APRIL 2017 OCTANE 17


TORONTO MARCH 7 & 8, 2017

The Convenience U CARWACS Show

Canadian Carwash Association

Fax: 416.792.7270 Toll Free: 800.668.0628 www.brigham1906.com

Bulloch Technologies

409

#15, 6305 Northam Dr. Mississauga, ON, Canada L4V 1W9 Phone: 416.574.2242 Fax: 905.678.7076 www.bullochtech.com When dependability counts. For more than 25 years, we have been a leader in the petroleum point-of-sale market. From one to a thousand sites, we can meet your needs.

C.W. Shasky & Associates

908

2880 Portland Dr. Oakville, ON, Canada, L6H 5W8 Phone: 905.829.9414 Fax: 905.829.2890 Toll Free: 1.844.829.9414 www.shasky.com Featuring Sweet Street Desserts; Premium indulgences including the Manifesto line of clean label products. Also featuring Monin; Premium flavor solutions from high quality syrups to gourmet sauces.

127

4195 Dundas St. W, Suite 346 Phone: 416.239.0339 Fax: 416.239.1076 kcloutier@canadiancarwash.ca www.canadiancarwash.ca Dedicated to the responsible growth and prosperity of the carwash industry.

specialists for more than 20 years! Pizza, Calzones, Burritos and more – stop by Booth number 1130!

Cantest Solutions Inc. 219

134-3770 Westwinds Dr. NE Calgary, AB, Canada T3J 5H3 Phone: 403.398.7737 Fax: 403.398.4392 Toll Free: 1.866.918.2288 www.canadiandistributor.ca

2, 23 East Lake Cres. NE Airdrie, AB, Canada T4A 2H5 Phone: 403.464.9135 Fax: 403.912.9129 Toll Free: 800.318.1441 Twitter: @CantestSafety www.cantest.net Cantest is Canada’s largest provider of independent third party precision tank and line testing, preventive maintenance inspections, and Measurement Canada dispenser calibration and recertification services.

Canadian Trade House

CAP Building Systems Inc.

Canadian Distributor Inc.

1030

1130

#201, 4216-10 St. NE Calgary, AB, Canada T2E 6K3 Phone: 403.237.8829 Fax: 403.237.8830 Toll Free: 1.800.829.4098 www.canadiantradehouse.com Canadian Trade House – your convenience store food service

439

220 Egerton St. Strathroy, ON, Canada N7G 4J3 Phone: 519.518.6627 Fax: 866.482.8982 Toll Free: 877.794.0697 www.capbuildingsystems.ca Manufacturer of gas bar canopies,

metal building panels and column cladding.

Car Wash Equipment & Supply Company

438

1 South St., PO Box 399 Norwich, ON, Canada NOJ 1P0 Phone: 519.468.3886 Fax: 519.468.2078 Toll Free: 1.877.813.8588 www.powerpressure.ca Car wash equipment & supply company featuring Autec Car Wash Systems, Friction & Touchless Washes, also Quest Car Care Products.

CarWash Finder

209

29 Fraser Ave., Unit 3 Toronto, ON, Canada M6K 1Y7 Phone: 289.442.3166 Toll Free: 855.492.9938 www.carwashfinder.com CarWash Finder is a mobile payment, marketing and loyalty solution for carwashes. Our app allows customers to find, pay and activate a wash all from their mobile device.

“At a convenience store, reliability is everything. Every day I have a line of cars waiting for a wash. Mark VII service technicians maximize my carwash up-time and ensure that every customer in line receives a consistent, quality carwash. With reliable Mark VII service I can sit back, relax, and watch the carwash maximize my return on investment.”

Wash

180

cars a day 18 OCTANE MARCH | APRIL 2017

Nilesh Bhadani

C O LE M A N LA N D I N G C H E V RO N S A N J O S E , C A LI FO RN I A

866-658-9274 ext. 4

| www.markvii.ca

CCentral.ca


SHOW GUIDE LISTINGS

Casa Cubana

1023

275 Stinson Montreal, QC, Canada H4N 2E1 Phone: 514.737.0066 Fax: 514.737.5211 Toll Free: 877.606.1806 www.casacubana.ca National distributor of cigars, pipe tobacco, smoking accessories, e-liquids & vaporizers, ITSA flavour cards, Cuban coffee, E6 Energy drinks & more.

Chairman’s Brands

631

77 Progress Ave. Toronto, ON, Canada M1P 2Y7 Phone: 416.288.8515 Fax: 416.288.8895 Toll Free: 1.877.241.0241

CIS Group

915

731

335 King St. E Toronto, ON, Canada M5A 1L1 Phone: 416.424.6000 Fax: 416.424.6384 @cocacolaco_ca Facebook.com/CocaCola www.thecoca-colacompany.com Coca-Cola in Canada operates in all ten provinces, and employs 6,200 people in more than 50 facilities, including six production facilities across Canada. We offer a wide variety of beverage brands, many of which come in no-calorie and low-calorie options. These beverages include sparkling soft drinks, still waters, juices and fruit beverages, sports drinks, energy drinks and ready-to-drink teas. We’re proud to offer some of the most popular brands in Canada including CocaCola®, Diet Coke®, Coca-Cola Zero®, Coca-Cola Life™, Sprite®, Fanta®, NESTEA®, POWERADE®, Minute Maid®, Dasani® and vitaminwater®. Coca-Cola in Canada is represented by Coca-Cola Refreshments Canada and Coca-Cola Ltd.

CCentral.ca

229

333 North Rivershire Dr., Suite 190 Conroe, TX, USA 77304 Phone: 936.756.7731 Toll Free: 800.628.2657 www.containmentsolutions.com Containment Solutions manufactures non-corrosive underground fiberglass storage tanks ranging from 2,000190,000 liters. We offer petroleum and water tanks, oil water separators and interceptors.

Core-Mark

55, Castonguay St., Bureau 301 St-Jérôme, QC, Canada J7Y 2H9 Phone: 450.432.1550 Fax: 450.436.8801 Toll Free: 1.888.432.1550 www.cis-group.com Mobile solutions to automate directstore delivery, route accounting and merchandising forces, linked to any ERP systems.

Coca-Cola Refreshments

Containment Solutions Inc.

1139

207, 3445 114 Ave. SE Calgary, AB, Canada T2Z 0K6 Phone: 403.724.0690 Fax: 403.724.0808 @CoremarkHQ www.core-mark.com Core-Mark is one of the largest most valued marketers of fresh/frozen broadline supply solutions to the convenience retail industry.

Cottage Country

830

279 Sumach Dr. Burlington, ON, Canada L7T 0B5 Phone: 905.631.2999 Fax: 905.631.3222 Toll Free: 877.787.0777 www.scholtensinc.com Cottage Country, by Scholtens Inc., is Canada’s premium brand for the widest assortment of every day, best-selling candies, nuts and trail mixes all in one convenient program, Cottage Country.

Country Prime Meats Ltd.

605

3171 Highway 97 Lac La Hache, BC, Canada V0K 1T1 Phone: 250.396.4111 Fax: 250.396.4110 www.countryprime.com Country Prime Meats Ltd. dry pepperoni meat snacks

Country Signs

128

75 Industrial Rd. Tottenham, ON, Canada L0G 1W0 Phone: 905.936.5888 Fax: 905.936.2229 www.countrysigns.ca Country Signs provides its clients with a complete project management package from site survey and design specifications to installation and maintenance programs across Canada.

MARCH | APRIL 2017 OCTANE 19


TORONTO MARCH 7 & 8, 2017

The Convenience U CARWACS Show

Country Style Mr. Sub 501 2 East Beaver Creek Rd., Building #1 Richmond Hill, ON, Canada L4B 2N3 Phone: 905.762.4667 Fax: 905.764.0476 Toll Free: 800.563.6688 www.countrystyle.com / www.mrsub.ca QSR offering freshly ground coffee, baked goods and Mr.Sub sandwiches

Covered Bridge Potato Chip Company 641 35 Alwright Crt. Waterville, NB, Canada E7P 0A5 Phone: 506.375.2447 Fax: 506.375.2448 @cbchips www.coveredbridgechips.com Covered Bridge Potato Chips are quality cooked chips that are made with homegrown Russet potatoes and are certified Gluten-Free!

Creative Planogram Company (CPC)

609

#1 802 Cochrane Dr. Markham, ON, Canada L3R 8C9 Phone: 905.947.8791 Fax: 905.947.9147 Toll Free: 800.387.3323

Creative POS Ltd.

622

2600 Skymark Ave., Bldg. 4, Suite 104 Mississauga, ON, Canada L4W 5B2 Phone: 416.894.0446 www.creativepos.ca

Cree, Inc.

108

4600 Silicon Dr. Durham, NC, USA 27703 Phone: 800.236.6800 @cree lighting.cree.com Cree believes in better light experiences and delivering new innovative LED technology that transforms the way people experience light through high-quality interior and exterior LED lighting solutions.

CTM Design Services Ltd.

210, 340 Midpark Way SE Calgary, AB, Canada,T2X 1T1 Phone: 403.640.0990 Fax: 403.259.6506 @CTMDesignServ www.ctmdesign.ca CTM Design is Canada’s leading fullservice design firm that specializes in fully integrated design solutions for convenience stores, car washes and gas stations.

Deltic Wash Force

(except when en it comes to profits profits.) ts.)

SONNY’S

43-XTB

Xtreme Hybrid Tunnel System Wash, Wax, Seal, Tire Shine, & Dry

Up To

50

Cars

Per Hour!

35 foot bay ay 50 cars perr hour. hour. r.

Xtreme Throughput ugh ug ughput ghp hpu put t 50+ clean, dry, shiny cars ars per hour lets you capitalize on spikes in volume without slowing production. Xtreme Size Requires only 35-feet of bay space. Exclusive shallow pit conveyor and reduced electrical load requirements makes in-bay retrofits easy and affordable.

Aldo Waters Ownerr — OK 1 Stop. Ardmore, OK Xtreme Profit Equipment in the world The Besttotal Selling Conveyorized Standard triple foam, body protectant, Car and Wash tire dressing application lets you increase dollar-per-car revenue without slowing production.

WASH LINKS is a member of SONNY’S Select Service Organization Call Bill Barber at 1-855-695-3141 or email at bill@washlinks.ca

20 OCTANE MARCH | APRIL 2017

107

1709 Ridge Rd. W Oro-Medonte, ON, Canada L0L 2L0 Phone: 705.790.1656 Deltic Wash Force is Ontario’s newest car wash equipment and chemical supplier. We are tunnel wash experts with more than 50 years of combined experience. Deltic supplies the trusted MacNeil full tunnel equipment line and the Clean Touch premier car wash chemical products. We are a full-service distributor providing top quality service, parts and technical support to meet the demanding needs of your wash. See us in booth #107!

DirectCash

Think Small.

414

531

1420 -28 St. NE, Bay 6 Calgary, AB, Canada T2A 7W6 Phone: 888.414.3733 www.dcpayments.net DC Payments, now a part of Cardtronics, is a full service provider of innovative payment processing and ATM managed solutions. We provide best-in-class ATM, POS, prepaid cards and transaction processing services to small and large businesses around the world.

Diskin Systems Inc.

326

9550 South IL Route 31 Algonquin, IL, USA 60102 Phone: 815.276.7288 Fax: 224.678.7364 www.diskinsystems.com Air Shammee & Self Service bay, hand held dryer and tire shine machine.

Distex (New Air)

509

129 Montee De Liesse St Laurent, QC, Canada H4T 1T9 Phone: 514.382.3620 Fax: 514.382.7837 Toll Free: 800.567.3620 @distexcanada www.distex.ca New Air refrigeration, Scotsman Ice Systems, EKA

Doyon/Nu-Vu

1008

5600 13th St. Menominee, MI, USA 49858 Phone: 906.863.1458 Fax: 906.863.5889 Toll Free: 800.338.9886 x 1458 @DoyonNUVU www.doyon.qc.ca Showcasing a combined experience of nearly 100 years, Doyon/NU-VU are recognized leaders in baking and more.

Drainvac International 2006 Inc. 339 150 rue Brunet Mont-Saint-Hilaire, QC, Canada J3H 0M6 Phone: 450.467.1448 Phone: 1.877.408.2225 Fax: 450.467.2225 Toll Free: 1.800.408.1448

Dumet AG

717

Sumpfstrasse 30 Stienhausen Zug Switzerland Phone: 514.923.6983 www.dumet.ch Dumet is an olive manufacturer specializing in “on-the-go” packaging. We have also launched a new healthy olive snack in our unique and convenient resealable pouches.

Emco Wheaton Retail 110A 2300 Industrial Park Dr. Wilson, NC, USA 27893 Phone: 252.243.0150 Fax: 252.243.0418 Toll Free: 800.234.4394 www.emcoretail.com Spill containment including stainless steel and retrofit; overfill prevention; tank hardware; steel and composite manholes

Erb and Erb Insurance Brokers Ltd. 236 30 Queen St. N Kitchener, ON, Canada N2H 2G8 Phone: 800.265.2634 Fax: 519.741.1977 @erbanderb www.erb-erb.com Exclusive car wash, gas bar and convenience store insurance program.

Exact One Ltd.

431

4631 Manitoba Rd. SE Calgary, AB, Canada T2G 4B9 Phone: 403.587.9411 Toll Free: 800.492.4226 www.exacta.com

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SHOW GUIDE LISTINGS

Carwash entry and control systems. EMV payment systems with debit.

Fat Panda

608

60 Paramount Rd. Winnipeg, MB, Canada R2X 2W3 Phone: 431.777.8273 Toll Free: 1.844.372.8273 www.fatpanda.ca

Faygo Beverages, Inc. 1105 3579 Gratiot Ave. Detroit, MI, USA 48178 Phone: 313.925.1600 Fax: 313.925.8610 www.faygo.com Faygo Carbonated Soft Drinks and Energy Drinks.

FC Lighting - SSL

106

3609 Swenson Ave. St.Charles, IL, USA 60174 Phone: 630.889.8100 x 218 Fax: 630.889.8106 Toll Free: 800.900.1730 www.fclighting.com FC Lighting - SSL manufactures interior and exterior architectural and

linear LED lightning for high-end aesthetic installations with an incomparable value for quality solutions.

First China Tobacco Company Limited

638

Unit 8, 30 Wertheim Crt. Richmond Hill, ON, Canada L4B 1B9 Phone: 905.762.8838 Fax: 905.762.8839 Toll Free: 1.844.253.6399 @FCT-DH www.tobaccochinese.com Chinese Tobacco Wholesaler: Double Happiness Classic Deluxe FTKS Box 20’s; Double Happiness FTKS 9mg box 20’s; Double Happiness FTKS 6mg box 20’s; Double Happiness FTKS 12mg Gold box 20’s

Franklin Fueling Systems

331

3760 Marsh Rd. Madison, WI, USA 53718 Phone: 608.838.8786 Fax: 608.838.6433 Toll Free: 800.255.9787 www.franklinfueling.com

Franklin Fueling Systems offers the world’s most complete line of petroleum equipment including submersible pumping systems, piping & containment systems, service hardware, dispensing systems, fuel management systems and transport systems.

Remanufacturer of electronic circuit boards, printers & POS equipment. Purchase over 4,000 products used in petroleum dispensing equipment with confidence backed by great warranty.

f’real foods

3611 3 Mile Rd. Grand Rapids, MI, USA 49534 Phone: 616.791.8100 Fax: 616.791.9925 Toll Free: 877.995.1675 www.ginsan.com North America’s premier manufacturer of industrial-grade self-service car wash systems, vacuums and water treatment systems.

833

6121 Hollis St., Suite 500 Emeryville, CA, USA 94608 Phone: 800.483.3218 Fax: 888.317.4041 Twitter: @therealfreal www.freal.com f’real foods is a fast-growing company that designs, sells, and markets real authentic ice cream milkshakes, fruit smoothies, and frozen coffee beverages.

Freedom Electronics LLC

GinSan Industries/ Industrial Vacuum Systems

Granny Appleton 434

2205 May Crt. NW Kennesaw, GA, USA 30144 Phone: 770.792.8888 Fax: 770.792.8899 Toll Free: 1.800.761.9369 www.freedomelectronics.com

324

831

279 Sumach Dr. Burlington, ON, Canada L7T 0B5 Phone: 905.631.2999 Fax: 905.631.3222 Toll Free: 1.877.787.0777 www.scholtensinc.com Granny Appleton, available from your preferred local distributor, is

WIZ-TEC MobiFUEL and MoboGAS,

THE ONLY MOBILE APPS WORLDWIDE

THAT CAN CONTROL THE PUMP! MOBILIZE YOUR STORE USING THE MOBILE POS APP! • Increase work production! • Increase customer satisfaction! • Decrease labour hours by using less shifts to run your store

AND MAKE MORE PROFIT!

THE WIZ-T SYSTEM IS EC SIMPLE, WSO CAN TRA E YOU IN A FIN EW MINUTES.

Easy to use and control, self payment terminal, enhance through-put at your store, Gas Station and card-lock without costly pay at the pump technologies to save you thousands monthly.

Wiz-Tec Computing Technologies Inc. T (403) 250-8660 1-866-361-7846 F (403) 476-8935 www.wiz-tec.com OCTANE Mar2017 half page_V2.indd CCentral.ca

2

SEE WIZ-TEC AT 2017 TORONTO CARWACS SHOW WITH EXACT ONE

BOOTH#431

2017-01-25 10:43 AM

MARCH | APRIL 2017 OCTANE 21


TORONTO MARCH 7 & 8, 2017

The Convenience U CARWACS Show

Canada’s premium brand for the widest assortment of every day, best-selling favourite snacks, all in one convenient program, Granny Appleton.

Hamilton Manufacturing Corp.

415

1026 Hamilton Dr. Holland, OH, USA 43528 Phone: 419.867.4858 Fax: 419.867.4850 Toll Free: 888.723.4858 @hamiltonmfgcorp www.hamiltonmfg.com Manufacturers of automated transaction kiosks, RFID systems, change machines, and networked site solutions.

Haribo

732

C/O National Importers Canada Phone: 1.888.894.6464 HARIBO, the #1 Gummy Candy Company worldwide is now available in Canada!

Hershey Canada Inc.

930

5750 Explorer Dr., Suite 400 Mississauga, ON, Canada L4W 0B1 Phone: 905.602.9200 Fax: 905.602.8766 Toll Free: 800.268.1304 www.hersheycanada.com The Hershey Company is the largest North American manufacturer of quality chocolate & sugar confectionery products. The Hershey Company markets such iconic brands as HERSHEY’S, REESE®, OH HENRY!, BROOKSIDE, HERSHEY’S KISSES Brand, barkTHINS, TWIZZLERS, JOLLY RANCHER, ICE BREAKERS, ALLAN and KRAVE.

Hi-Sharp Products

405

69 Baywood Rd., Unit #1 Etobicoke, ON, Canada M9V3Y8 Phone: 416.640.2575 Fax: 416.640.2576 Toll Free: 800.640.0918 www.hisharpproducts.com Wayne Pumps, ZCL Tanks, OPW Pipe Tank Gauge, LED lights, D.E.F., Consoles, Nozzles.

Horse and Buggy Brands

506

120 Turnbull Crt. Cambridge, ON, Canada N1T 1H9 Phone: 519.620.8572 Toll Free: 1.877.4PEANUTS www.horseandbuggy brands.com We are a peanut roaster, cooking and blending using our own recipes. We also package candy and distribute other quality snack foods.

House of Horvath

715

77 Ossington Ave. Toronto, ON, Canada M6J 2Z2 Phone: 416.534.4254 Fax: 416.534.5931 Toll Free: 1.800.387.0378

Husky Corporation

104

2325 Husky Way Pacific, MO, USA 63069 Phone: 636.825.7200 Fax: 636.825.7300 Toll Free: 800.325.3558 www.husky.com Nozzles, swivels, safe-t-breaks, BJE filter crushers, tank gauges, and liquid level monitors and alarms.

Hyde’s Distribution/Falls Wholesale Limited 1001 6868 Kinsmen Crt. Niagara Falls, ON, Canada L2H0Y5 Phone: 905.358.3674 Fax: 905.358.9419 Toll Free: 1.888.445.9097 www.hydesdistribution.com/ www.fallswhosale.com

Icon Containment Solutions

333

905 N. Main St., STE D1 North Salt Lake, UT, USA 84054 Phone: 855.379.7867 Fax: 855.379.7867 www.icontainment.com Market leading manufacturer and technical support for sump leak repair products and applications.

Imperial Tobacco Canada Ltd.

623

3711 St-Antoine St. W Montreal, QC, Canada H4C 3P6 Fax: 450.978.2688 Toll Free: 800.361.7504 www.imperialtobacco canada.com Imperial Tobacco Company is Canada’s leading tobacco company. Imperial Tobacco Company aims to compete successfully in the

22 OCTANE MARCH | APRIL 2017

Canadian marketplace by offering products which satisfy adult smoker preferences and by fostering partnerships with its retail customers. Further information about Imperial Tobacco Company and its affiliates is available at www.imperialtobaccocanada.com

InfoNet Technology Corporation

510

410- 4585 Canada Way Burnaby, BC, Canada V5G 4L6 Phone: 888.925.8125 Fax: 604.689.7599 Toll Free: 888.925.8125 @infonettech1 www.infonet-tech.com We create powerful point-of-sale and fuel management software system for today’s competitive retail fueling, convenience store and unattended card lock fueling market place.

Inform Brokerage Inc. 1015 2286 Holdom Ave. Burnaby, BC, Canada V5B4Y5 Phone: 604.324.0565 Fax: 604.324.1292 Toll Free: 1.800.203.8922 www.informbrokerage.com Sun Rype Food & Beverages, Ruiz Tornados, Nathans Famous Hot Dogs, Sunny Sky Products, Foster Farms Corn Dogs, Home Market Foods.

Innovative Control Systems

205

1349 Jacobsburg Rd. Wind Gap, PA, USA 18091 Phone: 610.881.8000 Fax: 610.881.8100 Toll Free: 800.642.9396 www.icscarwash systems.com Innovative Control Systems is defining the world of car washing technology; now offering EMV chip/ debit hardware and software solutions for all segments: conveyor, in-bay automatics, and self-service.

Istobal

139

1100 Page St. Bristol, VA, USA 24201 Phone: 800.336.8795 @istobal_corp www.istobal.com Istobal is the leader in the design, manufacture, and marketing of vehicle wash solutions for the automotive, truck and bus, and rolling stock sectors.

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SHOW GUIDE LISTINGS

J & J Display Sales

819

2230 Meadowpine Blvd. Mississauga, ON, Canada L5N 5S2 Phone: 905.814.5252 Fax: 905.814.8147 Toll Free: 888.846.6548 @jjdisplaysales www.jjdisplaysales.com J & J Display Sales is your one-stop source for all your retail merchandising, POP display & store fixture needs. We design, supply & install.

JTI-Macdonald Corp.

935

1 Robert Speck Pkwy., Suite 1601 Mississauga, ON, Canada L4Z 0A2 Phone: 905.804.7300 Fax: 905.804.7301 www.jti.com Proudly producing high-quality tobacco products in Canada for more than 150 years. Manufacturer of Camel, Winston, More International, Export A, Macdonald Select, Macdonald

Korea Ginseng Corporation

624

44 East Beaver Creek Rd., Unit 11 Richmond Hill, ON, Canada L4B1G8 Phone: 289.597.6744 Fax: 289.597.6755 www.kgccan.com World #1 Red Ginseng since 1899.

Kretek International

708

985 Westport Cres. Mississauga, ON, Canada L5T 1E8 Phone: 866.286.8585 Fax: 800.611.7425 Toll Free: 866.286.8585

www.kretek.ca Specialty natural & organic cigarettes & roll-your-own fine-cut tobacco. Clove Kretek hand-rolled premium & mass-market cigars, vaporizers, e-liquids, hand made wooden premium pipes, tobaccoaccessories.

Krown Rust Control

315

35 Magnum Dr. Schomberg, ON, Canada L0G 1T0 Phone: 905.939.8750 Fax: 905.939.8710 www.krown.com We are dedicated to developing leading-edge rust inhibitors and lubricants/penetrants to help save

people money and make their vehicles last longer.

Laundrylux

500

461 Doughty Blvd. Inwood, NY, USA 11096 Phone: 516.371.4400 x 126 Fax: 516.371.4204 Toll Free: 800.645.2205 @LaundryluxNY www.laundrylux.com Introducing the lucrative coin laundry industry. Join the world of satisfied Electrolux Professional owners and put the powerful Electrolux brand to work for you!

Menthol, Vantage, Macdonald Special, Liggett Ducat, Studio, Camel North and Century Sam.

Ken-Pro Limited

309

1465 Strasburg Rd. Kitchener, ON, Canada N2R 1H2 Phone: 519.746.7811 Toll Free: 800.263.2651 www.kenprocanada.com Ken-Pro is a full line car wash supplier – K-line self-serve and washworld automatic parts, equipment, supplies and service.

Kerr’s Candy

515

956 Islington Ave. Toronto, ON, Canada M8Z 4P6 Phone: 416.252.7341 Fax: 416.252.6054 Toll Free: 1.866.679.5377 @KerrsCandy www.kerrs.com Since 1895 Kerr’s has remained a true Canadian favourite. Using traditional recipes and artisanal methods passed down from our founders, Kerr’s offers an assortment of classic confections including Toffees, Lollypops, Taffy, Scotch Mints and Filled Hard Candies.

Kleen-Rite Corp.

120

PO Box 886 Columbia, PA, USA, 17512 Phone: 800.233.3873 www.kleen-ritecorp.com More than 50 years serving the car wash industry with great prices, services and products. Stop by for our show special flyer. CCentral.ca

MARCH | APRIL 2017 OCTANE 23


TORONTO MARCH 7 & 8, 2017

The Convenience U CARWACS Show

Little Caesar of Canada Inc.

740

2301 Royal Windsor Dr. Mississauga, ON, Canada L5J 1K5 Phone: 905.822.7899 Fax: 905.822.9808 www.littlecaesars.ca

LSI Enterprises Canada Ltd.

801

2430 Meadowpine Blvd., Suite # 109 Mississauga, ON, Canada L5N 6S2 Phone: 905.599.0994 Fax: 905.542.7454 Toll Free: 866.464.3619

Lyte Beverages LP

1004

295 Russell Hill Rd. Toronto, ON, Canada M4V 2T7 Phone: 647.449.7744 @icelyte www.icelyte.com

MapArt - Tree-Free Greetings 70 Bloor St. E

24 OCTANE MARCH | APRIL 2017

Oshawa, ON, Canada L1H 3M2 Phone: 905.438.3705 Fax: 905.723.6677 Toll Free: 877.231.6277 @mapartmaps www.mapart.com Canada’s leading distributor of maps, greeting card and sunglasses. Visit us to see our new impulse item winners.

Mark VII Equipment, Inc.

Mars Canada

701

123

623 South Service Rd., Unit 1 Grimsby, ON, Canada L3M 4E8 Phone: 866.658.9274 www.markvii.net Global supplier of car wash equipment, service and chemicals with direct operations in Canada.

37 Holland Dr. Bolton, ON L7E 5S4 Phone: 905.857.5700 Fax: 905.857.9924 Toll Free: 800.565.0147 www.mars.com

922

Mars Canada Inc. has leading confectionery brands, including Mars, Snickers, Twix and M&M’s Chocolate Candies. Our mission is to bring the Mars vision to life with more moments, more places and more smiles.

McCowan Design and Manufacturing Limited.

615

1760 Birchmount Rd. Toronto, ON, Canada M1P 2H7 Phone: 416.291.7111 Fax: 416.291.0180 Toll Free: 1.888.782.5189 www.mccowan.ca McCowan Design & Manufacturing is Canada’s leading supplier of c-store/ gas bar food service counters, cash counters, POS displays, shelving, forecourt merchandisers, security cabinets, tobacco display solutions, waste units and signage.

McSweeney’s Premium Jerky & Meat Snacks 1136 Bay 1, 2355 52nd Ave. SE Calgary, AB, Canada T2C 4X7 Phone: 403.215.6080

Fax: 403.215.6099 Toll Free: 1.800.663.4746 @Canadianjerky mcsweeneys.ca Proudly Canadian supplier of crafted jerky and meat snacks. Starting with the best ingredients and cuts of meat, our products are then naturally smoked in small batches. 100% Gluten Free.

MI Petro Construction & Supply Inc. 238 4330-116th Ave. SE Calgary, AB, Canada T2Z 3Z9 Phone: 403.921.9993 Fax: 403.252.7585 www.mipetro.com MI Petro Construction & Supply Inc. building retail petroleum solutions. Sales, construction, electrical, service.

Mighty Flame Canada 530 95 St. Clair Ave. W, Suite 1403 Toronto, ON, Canada M4V 1N6 Toll Free: 1.877.438.6444

CCentral.ca


SHOW GUIDE LISTINGS

MightyFlame_YCM Octane 2015:Layout 1

12/3/14

2:11 PM

Your�Propane�Cylinder�Exchange� Partner�for�the�Future. www.mightyflame.com Mighty Flame is the leader in propane cylinder exchanges providing superior service and quality.

Fax: 613.394.4957 Toll Free: 1.800.856.7556 www.mysticalfireworks.com

Minus Forty Technologies Corp.

1850 Derry Rd. E Mississauga, ON, Canada L5S 1Y6 Toll Free: 1.866.574.5100 www.nee.ca Canada’s national petroleum commercial equipment distributor, sales and service for industry leading products and technology. From fuel dispensers and card lock systems

1018

30 Armstrong Ave. Georgetown, ON, Canada L7G 4R9 Phone: 905.702.1441 Fax: 905.702.1442 Toll Free: 800. 800.5706

Mondelez Canada Inc. 709 3300 Bloor St. W, Suite 1801 Toronto, ON, Canada M8X 2X2 Phone: 647-243-5400 Mondelez International is wellrepresented in Canada across snacking categories with our many brands, including: Cadbury Dairy Milk, Caramilk, Toblerone; Maynards candy; Halls; belVita, OREO, Chips Ahoy!, Peek Freans, Dad’s biscuits; Ritz, Triscuit, Wheat Thins and Premium Plus crackers; Crispers; Bits & Bites snacks; Trident, Dentyne and Stride gum.

Mondo Products Company Limited

233

695 Westney Rd. S, Unit #1 Ajax, ON, Canada L1S 6M9 Phone: 905.426.9339 Fax: 905.426.5240 Toll Free: 800.465.5676 www.mondo-products.com Mondo Products is a Canadianowned company that manufactures and markets cleaners and equipment to service the car wash industry.

Mondoux Confectionery

919

1610 Place de Lierre Laval, QC, Canada H7G 4X7 Phone: 800.363.1311 Fax: 450.669.9225 www.mondoux.ca

Moodwater Inc.

614

100 King St. W, 56th Floor Toronto, ON, Canada M5X 2A1 Phone: 416.322.8502 @mymoodwater www.mymoodwater.com Moodwater is a premium bottled water company. We aim to bring the fun back into drinking water.

Mystical Distributing Co. Ltd. 6 Foster Stearns Rd. Trenton, ON, Canada K8V 5R5 Phone: 613.394.7056 CCentral.ca

814

National Energy Equipment Inc.

423

to fuel storage and monitoring control

systems.

National Smokeless Tobacco Company

700

1000 Boul St. Jean, Suite 319 Pointe Claire, QC, Canada H9R P1 Phone: 514.782.1216 www.nstco.ca NSTC distributes the two top-selling brands of smokeless tobacco in Canada, COPENHAGEN and SKOAL. NSTC continues to offer products that align with evolving adult consumer preferences.

Native Canadian Chip Corporation

917

Box 359, 53 Laura Ave. Riverton, MB, Canada R0C 2R0 Phone: 204.599.9203 www.tomahawkchips.ca Tomahawk Chips are aboriginal owned. Regular, BBQ, Ketchup and Fire Chip.

Nestlé Canada Inc.

Smart. Stylish. Profitable. Your�customers�are�ready�for�the 100%�reliable�Propane�Cylinder�Exchange and�you�have�the�perfect�location.

1009

Nestlé is tremendously excited about our innovation plan for 2017, as part of our ongoing strategy to support our consumer preferred brands - Kit Kat, Aero, Haagen-Dazs, and Boost. We will be pleased to welcome you at our Nestlé Booth to share more exciting details of what’s coming your way in 2017! Booth 1009

New Age Beverages Corporation

1000

1700 East 68th Ave. Denver, CO, USA 80229 Phone: 303.289.8674 Fax: 303.853.9215 www.mybucha.com / www.xingicedtea.com / www.drinkmarley.com New Age Beverages Corporation’s vison is focused on providing a real line up alternative of healthy functional beverages for consumers. Our brands consist of: Mellow Mood Relaxation Drinks, One Drop RTD Jamaican Coffee, Bucha, Live Kombucha, Xing Tea.

Service.�Quality.�Delivered. MIGHTY�FLAME�CANADA 95�St.�Clair�Avenue�West,�Suite�1403 Toronto,�Ontario�M4V�1N6 www.mightyflame.com� Phone��1.877.438.6444 Email��info@mightyflame.com

MARCH | APRIL 2017 OCTANE 25

Pa


TORONTO MARCH 7 & 8, 2017

The Convenience U CARWACS Show

North Shore Tobacco Canada Inc.

923

PO Box 458-124 Norfolk St. N Simcoe, ON, Canada N3Y 4L1 Phone: 519.428.3332 Fax: 519.428.2230 North Shore Tobacco now have seven North Field Brands including all natural and now certified organic products. We only purchase 100% Canadian tobacco owned and operated by tobacco farmers.

NOV Fiber Glass Systems

112

2843 Laurel View Lane Maryland Heights, MO, USA 63043 Phone: 314.258.4888 www.nov.com/fgs Fiber Glass Systems is the leader for time-tested piping systems for underground fueling with more than 50 years experience with our Red ThreadT and DualoyT products.

L4L 0B9 Phone: 905.652.0001 x 3288 Fax: 905.652.0002 Toll Free: 877.747.9255 www.nuformdirect.com Nuform Building Technologies specializes in a line of revolutionary building systems. We are a company focused on improving construction efficiency while being cost effective. Come visit us to see our cutting edge products. Conform, Reline, and Renu!

Phone: 604.408.0558 Fax: 1.855.212.6282 Toll Free: 888.786.6282 www.octaform.com Octaform is a PVC, stay-in-place concrete forming system that is ideal for the construction of high performance structures like vehicle washes, barns, or commercial buildings. Because the built-in finish is water tight and food-safe, it is also ideal for tank construction.

Oasis Car Wash Systems, Inc.

Old Dutch Foods

314

1909 E 12th St. Galena, KS, USA 66739 Phone: 620.783.1355 Fax: 620.783.5735 Toll Free: 800.892.3537 www.oasiscarwash systems.com Complete line of touch free & soft touch in-bay automatics. Learn about exclusive MyWash buy up technology.

Octaform Systems Inc. 103

Nuform Building Technologies Inc.

215

100 Galcat Dr., Unit 2 Woodbridge, ON, Canada

520-885 Dunsmuir St. Vancouver, BC, Canada V6C 1N5

CENTRAL VACUUMS

Ontario Convenience Stores Association 1039 466 Speers Rd. Oakville, ON, Canada L6K 3W9 Phone: 905.845.9152 Fax: 905.849.9941

Ontario Lottery & Gaming Corporation

823

Ontario Ministry of Finance

525

4120 Yonge St., Suite 500 Toronto, ON, Canada M2P 2B8 Phone: 800.387.0104 www.olg.ca OLG would like to remind our convenience lottery retailers about the importance of executing our merchandise and POS to the highest standard. Please remember to keep your “Play Area� and Instant Ticket merchandisers clean and clutter free.

33 King St. W, 3rd floor Oshawa, ON, Canada L1H 8H5 Phone: 613.697.3399 Fax: 905.436.4471 Toll Free: 866.668.8297 x 17018

Washtech is the largest distributor of Vehicle Wash Equipment in Ontario.

Recognized globally, Drainvac offers a wide range of products which can be combined with one another to offer you a configuration that will answer perfectly to your specific needs.

In an era where nothing seems to be built to last, we are proud to be the exception to the rule! Vacuums solids & liquids

523

545 Deerhurst Dr., Unit 2 Brampton, ON, Canada L6T 5K3 Phone: 905.458.5986 @olddutch www.olddutchfoods.com Old Dutch Foods manufactures and distributes a full line of innovative quality chips and snacks.

www.ontariocstores.ca @OntarioCStores The Ontario Convenience Stores Association invites all convenience store personnel to visit our booth and discover how the association is working for you.

We have a large fleet of 16 service vehicles and Technicians across Ontario. We also have a large inventory of parts, products and equipment to serve your needs. Self Serve Bays | In-Bay Automatics | Conveyorized Tunnel Systems Truck & Bus Wash | Friction and Touchless Systems

Automatically self-flushes Constant suction power

Easy maintenance

Cleaning Systems

1 800 408.1448 26 OCTANE MARCH | APRIL 2017

www.wash-tech.ca | sales@wash-tech.ca 190 Southgate Drive Guelph, Ontario, N1G 4P5

Washtech_Ad_E_2017.indd 1

Come check out our new equipment at the Toronto Convenience U CARWACS Show Booth #115

CCentral.ca

2017-01-27 4:49 PM


SHOW GUIDE LISTINGS

Ontario Petroleum Contractors Association

P.D. McLaren Limited 226

51 King St. Unit 8 Barrie, ON, Canada L4N 6B5 Phone: 866.360.6722 Fax: 705.735.9418 www.opconline.org The OPCA is a non-profit organization promoting the highest standards of quality, safety and environmental protection for the installation and modification of petroleum systems.

OPW

401

9393 Princeton-Glendale Rd. Hamilton, OH, USA 45240 Fax: 800.421.3297 Toll Free: 800.422.2525 @opwglobal www.opwglobal.com For 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. To learn more about OPW’s 125 years of providing industry-leading solutions, visit us at our booth or see our website above.

Original Gourmet

705

52 Stiles Rd. Suite #201 Salem, NH, USA 03079 Phone: 603.894.1200 Fax: 603.894.5400 www.ogfc.net

58847 WESTERN

138

27 - 520 Westney Rd. S Ajax, ON, Canada L1S 6W6 Phone: 905.428.8403 www.pdmclaren.com Commercial fleet refuelers and dispensers. Aviation refuelers. Fuel management systems. Vehicle wash systems. K-9 self service systems.

PAB Wholesale Inc.

719

PO Box 195 Hwy 69 Pointe Au Baril, ON, Canada P0G 1K0 Phone: 613.866.2891 www.pabwholesale.com Pab wholesale is dedicated to introducing new and innovative products year after year. From our Smokestyle Meats brand to our delicious Homestyle brittle, our products are high quality and high in demand.

Payment Source Inc.

505

365 Evans Ave., Suite 301 Toronto, ON, Canada M8Z 1K2 Fax: 416.255.1013 Toll Free: 1-844.241.2991 @PaymentSourceCA www.paymentsource.ca Payment Source provides prepaid mobile top ups, gift cards and financial products to more than 15,000 Canadian retailers.

PDQ MFG Inc.

323

1698 Scheuring Rd. De Pere, WI, USA 54115 Phone: 412.260.1072 www.pdqinc.com REFRIGERATION AD-HR.pdf 1 Jan-24-2017 11:30 PDQ Manufacturing is recognized as

the technological leader in vehicle wash systems, providing superior quality, outstanding support, and products that contribute to our customers’ profitability.

PECO Car Wash Systems

141

244 Rex Blvd. Auburn Hills, MI, USA 48326 Phone: 248.299.5800 Fax: 248.299.9001 Toll Free: 800.448.3946 www.pecocarwash.com PECO manufactures premium carwash systems. PECO is the most helpful brand in carwashing. An industry leader in providing equipment and resources carwashers need to be successful.

PepsiCo Foods Canada

901

5550 Explorer Dr., 8th floor Mississauga, ON, Canada L4W 0C3 Phone: 289.374.5000 Fax: 888.518.5230 Toll Free: 800.268.2061 www.pepsico.ca PepsiCo Canada is organized into two business units: PepsiCo Foods Canada includes the Frito Lay Canada and Quaker businesses; PepsiCo Beverages Canada includes the Pepsi, Gatorade and Tropicana businesses. For more information, please visit www.pepsico.ca.

PetroClear

116

200 South Fourth St. Albion, IL, USA 62806-1313 AM Phone: 281.382.2852

www.petroclear.com PetroClear provides fuel-dispenser filters and filtration accessories for dispensing petroleum, ethanol, methanol and biodiesel blends at retail and commercial fuel sites.

Petroleum Containment, Inc.

110B

8873 Western Way Jacksonville, FL, USA 32256 Phone: 904.358.1700 Fax: 904.358.1702 www.pcisumps.com Secondary containment tank sumps, dispenser sumps, and transition sumps.

Pro Line Sports

900

275 Rocky Lake Dr. Bedford, NS, Canada B4A 2T3 Phone: 1.902.407.3001 Fax: 1.902.407.3404 Toll Free: 877.407.3001 www.prolinesports.ca

Promotion In Motion Companies, Inc. (The)

838

25 Commerce Dr. Allendale, NJ, USA 07401 Phone: 201.784.5800 Fax: 201.784.1010 www.promotionin motion.com Manufacturers and marketers of America’s favorite candies and fruit snacks, including Welch’s Fruit Snacks, Sour Jacks, Toggi Fine European Wafers, Sun Maid Chocolate Covered Raisins, and more.

NEW FROM WESTERN REFRIGERATION

Cornelius ViperTM Low Overrun FCB Dispenser Designed exclusively for the Canadian Market, 3 & 4 flavour models now available. Viper Elite raises the bar in frozen ity. with superior engineering & quality. New lower pricing for 2017!

Visit us at CARWACS Booth #1135

1-888-443-1946 • info@wr.ca • www.wr.ca CCentral.ca

MARCH | APRIL 2017 OCTANE 27


TORONTO MARCH 7 & 8, 2017

The Convenience U CARWACS Show

Proto-Vest, Inc.

407

7400 N Glen Harbor Blvd. Glendale, AZ, USA 85307 Phone: 623.872.8300 www.protovest.com

PurClean-PurWater

417

3315 Orange Grove Ave. North Highlands, CA, USA 95660 Phone: 800.882.8854 @purclean1 www.purclean.com A company built on a passion for developing and delivering innovative water treatment solutions for the vehicle washing industry.

R3 Distribution Canada

1138

4240 Harvester Rd., Unit 3 Burlington, ON, Canada L7L 0E8 Phone: 905.637.4040 www.bunzldistribution.com Washroom: towels, tissue, soap and hand sanitizer; Food Service: napkins, straws, food wrap; Janitorial: store cleaning chemicals.

Raymar Equipment Service

217

26 Napier Crt. Utopia, ON, Canada L0M 1T0 Phone: 705.733.1459 Fax: 705.733.1474 www.raymarequip.ca Raymar has been in the petroleum industry for over 35 years. We specialize in building turnkey gas bars and bulk plants.

Regal Confections

604

175 Britannia Rd. E, BLDG #2 Mississauga, ON, Canada L4Z 4B8 Phone: 905.507.6868 Fax: 905.507.3260 Toll Free: 1.877.507.6868 www.regalcandy.com Regal Confections is the largest distributor of confection products in Canada. We have exclusive distribution rights to the industry’s most prestigious products.

Ryko Solutions/ MacNeil Wash Systems 90 Welham Rd.

Barrie, ON, Canada L4N 8Y4 Phone: 705.722.7649 Ryko Solutions offers integrated car wash solutions, including equipment, chemicals, technical services and consumer marketing that focuses on creating maximum profitability for owners and operators.

Scandinavian Tobacco Group Canada

1117

600 - 1000 de Serigny St. Longueuil, QC, Canada J4K 5B1 Phone: 450.677.1807 Fax: 450.677.5651 Toll Free: 1.866.837.1807 www.st-group.com STG Canada offers a large portfolio of cigars, pipe tobaccos, smokeless tobaccos and disposable lighters, namely: Colts, M by Colts, Old Port, Talon, Café Crème, Sail, Borkum Riff, General Redman and Cricket.

Sellers Publishing 107

815

161 John Roberts Rd. South Portland, ME, USA 041016

Phone: 800.625.3386 www.rsvp.com RSVP GREETING CARDS - one of the most productive lines in the market. Industry leader in calendars including top licensed designs. Book programs for all stores.

SIR Solutions Inc.

517

650 - 3565 Jarry East Montreal, QC, Canada H1Z 4K6 Phone: 1.844.687.4747 Fax: 905.940.9427 SIR Solutions provide retail businesses with a point of sale and management software package, customized services and equipment that evolve according to their business growth.

Slush Puppie Canada Inc.

938

151 Jean Proulx Gatineau, QC, Canada J8Z 1T4 Phone: 819.777.1400 Fax: 819.777.3694 Toll Free: 800.263.3853 www.slushpuppie.com Slush Puppie Machines and Products,

Announcing

CONTACTLESS PAYMENT “No Cash? No Problem!”

Just Tap

N Go!

Fast & easy – Enhance customer satisfaction. Also introducing Wireless Remote Monitoring to the AIR-Serv Total Service Program. Check uses and other data online.

Service. Technology. Innovation.

(800) 263-1429 • www.AIR-serv.com 28 OCTANE MARCH | APRIL 2017

CCentral.ca


SHOW GUIDE LISTINGS

Ricos Nachos Machines and Products, Cretors Popcorn Machine and Products.

South Cove Foods

Sparkle Solutions

1123

2140 Winston Park Dr., Unit 19 Oakville, ON, Canada L6H 5V5 Phone: 905.829.3666 Fax: 905.829.2241 Toll Free: 866.829.3666 www.southcove.ca Packaged candy, nuts, chocolate and snacks

Southwest Energy Control Systems of Canada

230

1738 Orangebrook Crt., Unit 13 Pickering, ON, Canada L1W 3G8 Phone: 905.420.8400 www.southwestenergy.ca Southwest Energy provides innovative solutions for fuel management, LED, Lighting, Surge suppression, Building Automation and Custom Electrical Panels.

516

Sureguard/Post Guard 514

100 Courtland Ave. Concord, ON, Canada L4K 3T6 Phone: 905.660.2282 Fax: 905.660.2268 Toll Free: 800.660.2282 www.sparklesolutions.ca Laundry equipment sales + service. Commercial and coin operated. Washers, dryer, ironers. For cleaning car wash detailing cloths. Setup of coin laundry mats.

5 Shirley Ave. Kitchener, ON, Canada N2B 2E6 Phone: 519.772.1975 Fax: 519.570.4333 Toll Free: 800.756.5537 www.sureguard.ca Why Paint? POST GUARD saves time and money by eliminating painting and scraping of bollards. POST GUARD is an attractive sleeve that fits easily over your existing bollards.

STI Conveyor Systems 322

Tech1st Wash Systems 328

40 Mills Rd., Unit H Barrie, ON, Canada L4N 6H4 Phone: 705.728.4868 Fax: 705.728.2047 www.sticonveyor.com STI Conveyor Systems is a leading manufacturer of premium grade belt conveyors for car washes, full service/detailing operations and automotive manufacturing systems.

1235 Fairview St., Suite 273 Burlington, ON, Canada L7S 2K9 Phone: 289.244.0033 www.tech1st.ca Custom mobile payment systems that leverage technology to create relationships with your customers.

TFB & Associates Fisherman’s Friend

931

7300 Warden Ave., Suite 210 Markham, ON, Canada L3R 9Z6 Phone: 905.940.0889

Fax: 905.940.0913 www.tfb.ca Featuring Fisherman’s Friend Lozenges.

The Gourmet Secrets

600

8457 Blvd. Newman, Suite 218 Lassalle, QC, Canada H8N 0A2 Phone: 514.992.0774 www.thegourmetsecrets.ca Distributor of CLEAN gourmet snack foods. Clean ready-to-eat foods and clean ready to drink beverages.

The Great Canadian Meat Company Inc.

918

1390 Hopkins St. Whitby, ON, Canada L1N 2C3 Phone: 905.666.9395 Fax: 905.666.0224 Toll Free: 1.800.871.7770 @GrtCanadianMeat www.greatcanadianmeat.com

The Pur Company

601

23 Kodiak Cres. Toronto, ON, Canada M3J 3E5

®

THE PREFINISHED STAY-IN-PLACE DURABLE, COST-EFFECTIVEPVC PANELING SYSTEM FOR RETROFIT & NEW EW W CON CONSTRUCTION ONST ON TRUC CT TIO 2”, 4”, 6”, 8” & Available in

CONCRETE WALL FORMWORK

®

8” Insulated Forms

RELINEPRO

®

LIGHTWEIGHT PANELING FOR CEILING & WALL APPLICATIONS

RELINE PRO 18”

RELINE 12”

Heavy duty slotted fastener leg to accommodate expansion and contraction

Interlocking fastening system for quick and easy installation Concealed fasteners for a clean finish

Durable, smooth surface for minimal maintenance

FEATURES & BENEFITS • Easy Installation – no gluing • Bright finish • Will not rust or corrode

• New and retrofit construction • Mold/mildew resistant • Low maintenance

• 12” & 18” wide panels • Wide range of accessories • Standard lengths: 10’,12’,14’,16’,18’, 20’

NUFORM BUILDING TECHNOLOGIES INC. | TOLL FREE 1 (877) 747.WALL (9255) | EMAIL INFO@NUFORMDIRECT.COM

Design with Diversity. Build with Speed. nuformdirect.com CCentral.ca

MARCH | APRIL 2017 OCTANE 29


TORONTO MARCH 7 & 8, 2017

The Convenience U CARWACS Show

Phone: 416.941.7557 Fax: 866.457.2609 www.thepurcompany.com The PUR Company, makers of PUR Gum® and PUR Mints® the #1 selling aspartame-free brand worldwide. Made with all-natural delicious flavors.

Total Meter Services

430

70 Worcester Rd. Toronto, ON, Canada M9W 5X2 Phone: 416.225.5867 Fax: 416.225.1938 Toll Free: 844.425.5867 www.totalmeter.com For more than 30 years, TMS has provided automated propane dispensing systems, turnkey automation solutions from skid fabrication to automation software and meter calibration.

Transchem Inc.

209

Phone: 919.836.1627 Toll Free: 1.800.542.7221 www.ultimate-supplies.com Ultimate Supplies manufactures illuminator polycarbonate overhead doors, easy-maintenance air powered door operators, ElectraFlex High Speed, curtain door systems, waterproof, electric door operators, stainless steel infrared heaters.

Uncle Ray’s LLC

739

14245 Birwood St. Detroit, MI, USA 48238 Phone: 800.800.3286 Fax: 313.931.6945 www.unclerays.com Uncle Ray’s are delicious potato chips with a variety of tasty flavours that are sure to leave you craving more. Futura Foods are Uncle’s Ray’s Canadian broker contact Michael Rozak at 416.459.6494

1225 Franklin Blvd. Cambridge, ON, Canada N1R 7E5 Phone: 519.740.0150 Fax: 519.740.2008 www.transchem.com Transchem is a manufacturer of premium carwash chemicals including our Autolux brand of carwash concentrates and our Raincoat brand of vehicle protectant.

Unilever Canada

True North Nutrition

478 Schiller St. Elizabeth, NJ, USA 07206 Phone: 908.351.0606 Fax: 908.351.0369 @universalvalve www.universalvalve.com Manufacturer of petroleum equipment since 1932! Products include: valves, fittings, air towers, island forms, ushape guards, manholes, retro-fit sump lids and signage.

817

88 East Beaver Creek Rd., Building A, Unit 1 Richmond Hill, ON, Canada L4B 4A8 Phone: 905.762.7070 Fax: 905.881.4601 Toll Free: 1.800.261.4223 www.truenorthnutrition.com True North Nutrition presents new delicious and high-protein bars, perfect for “on-the -go” lifestyle: ProSupps My Bar and InterActive Absolute Whey Bar.

Turtle Wax Professional

209

350 S. Northwest Highway Suite 300 Park Ridge, IL, USA 60068 Phone: 1.877.857.3870 www.turtlewaxpro.com Turtle Wax Pro is a leader in the carwash chemical industry and maintains its legacy through providing the highest quality products.

Ultimate Supplies, LLC 3201 Wellington Court, Suite 115 Raleigh, NC, USA 27615 30 OCTANE MARCH | APRIL 2017

432

1022

2360 Meadowpine Blvd., Unit 1 Mississauga, ON, Canada L5N 6S2 Phone: 905.819.5331 Toll Free: 1.800.334.3560 Unilever Canada ice cream brands include Magnum, Klondike, Popsicle, Breyers and Ben & Jerry’s.

Universal Valve Co. Inc. 316

Vacutech

319

1350 Hi Tech Dr., PO Box 3048 Sheridan, WY, USA 82801 Phone: 307.675.1982 Fax: 307.675.1988 Toll Free: 800.914.9444 www.vacutechllc.com Customized vacuum equipment carwash industrial/commercial.

Valvoline Express Care Quick Lube

Quick Lube. Bold imaging, premium products and on-site business advice.

Van Houtte Coffee Services

Vidal Candies Canada Inc.

122

904

PO Box 91005, Burnhamthorpe PO Etobicoke, ON, Canada M9C 5N5 Phone: 647.222.1123

Vita Coco

250 Park Ave. S New York, NY, USA 10003 Phone: 212.206.0763 www.vitacoco.com

Waleco Inc.

1118

Wash Tech

301

40 Sharp Rd. Brighton, ON, Canada K0K 1H0 Phone: 613.475.3313 www.wayne.com Service station dispenser manufacturer.

Western Refrigeration and Beverage Equipment Ltd. 1135 1232 - 36th Ave. NE Calgary, AB, Canada T2E 6M8 Phone: 403.250.9656 Fax: 403.291.9213 Toll Free: 888.443.1946 www.wr.ca Canada’s leading food store equipment distributor since 1946. Providing sales & service for Scotsman ice machines, coolers and freezer, openfaced & frozen food merchandisers.

Wrigley Canada

223

5611 McAdam Rd. Mississauga, ON, Canada L4Z 1N4 Phone: 905.712.4915 Fax: 905.712.2156 @waleco_inc www.waleco.ca Distributor for Containment Solutions FRP tank, Wayne, FE Petro, Incon, OPW, Bulloch, Benecor DEF equipment, LSI Lightning and Ameron FRP Pipe.

115

190 Southgate Dr. Guelph, ON, Canada N1G 4P5 Phone: 519.824.5434 Fax: 519.824.4493 www.wash-tech.ca Sales, service, installation. Tunnel, in-bay automatic, self serve. Touchless and friction.

WashLinks/Sonnys

905 Winston Churchill Blvd. Mississauga, ON, Canada L5J 4P2 Phone: 905.351.0982 www.valvoline.com Valvoline - The quick lube experts focusing on delivering the needs of the

704

1870 Courtney Park Dr. E Mississauga, ON, Canada L5T 1W1 Phone: 905.298.0101 www.vhcoffeeservices.com Offering total coffee solutions for your convenience store needs, including fully branded coffee programs with marketing POS, coffee-brewing equipment and premium coffee selections.

Wayne Fueling Systems

201

655 Queensway E Mississauga, ON, Canada Phone: 416.616.2428 Fax: 905.273.7271 Toll Free: 855.695.3141 www.washlinks.ca Wash Link’s is a certified distributor of SONNY’S, the largest manufacturer of conveyorized car wash equipment in the world. Better, faster, safer ... for less.

922

Wm. WRIGLEY Jr. Company 3389 Steeles Ave. E, Suite 402 Toronto, ON, Canada M2H 3S8 Phone: 416.449.8600 Toll Free: 866.877.3577 www.wrigley.ca Wrigley. Creating simple pleasures to brighten everyone’s day.

Xyience Beverage Company LLC

1140

5925 Airport Rd., Suite 200 Mississauga, ON, Canada L4V 1W1 Phone: 416.214.6344 @Xyience www.xyience.com A high energy brand offering products that provide clean sustainable energy to individuals who value nutrition and lead a healthy, active lifestyle. Our beverages taste great, have zero sugar, natural colours & flavours.

Zep Vehicle Care, Inc.

416

2930 Waters Rd., Suite 230 Eagan, MN, USA 55121 Phone: 877.326.9274 @zepvehiclecare www.zepvehiclecare.com Zep Vehicle Care brings THE MOST to your business: consumer-trusted brands, revenue-driving programs, new technologies and unsurpassed industry knowledge. Find us at booth #416

CCentral.ca


I N N O VAT I V E C H E M I S T RY + P R E C I S I O N D I S P E N S I N G + R E A L T I M E A N A LY T I C S

Take your car wash wherever you go With the all-inclusive Assure® Program, now with Assure® Analytics

Zep Vehicle Care gives you the confidence that your wash is running at peak performance – all the time, every wash with the Assure® Program. Providing perfect harmonization of chemicals, dispensing and application, the Assure® Program now includes real-time data and alerts at your fingertips. Track car counts, chemical usage and get instant alerts, no matter where you are.

©2017 Zep Vehicle Care Inc. All rights reserved.

MADE IN THE USA

Learn more! Visit ICA Booth #3325 zepvehiclecare.com/assure 1.877.326.9274


FEATURED PRODUCTS BOOTH

BOOTH

#438

AUTEC Car Wash Systems – Car Wash Equipment & Supply Company

#641

Potato Chips Made By Potato Farmers

Petroleum marketers are reaping the profits from AUTEC’s line of Soft Touch, Touch Free, and Combination washes. As the petroleum industry has evolved from “free with a fill-up” to a real profit centre, AUTEC has led the market. Realizing that profitability can only continue with exceptional performance, AUTEC’s washes deliver consistent, excellent cleaning performance with the lowest operating cost in the industry.

Covered Bridge Potato Chips are made just down the road from the Longest Covered Bridge in the World in Hartland, NB. Using our very own homegrown Russet potatoes, our chips are cooked to a perfect golden brown creating a unique flavour and look. Our chips are all certified Gluten-free, made with all natural ingredients, contain no artificial flavours or colours and have zero trans-fat. With a variety of unique flavours, there is something for everyone to enjoy!

800.438.3028 autec-carwash.com

506.375.2448 coveredbridgechips.com

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#326

Super Air Shammee II Diskin Systems Inc brings you the all new self-service in bay carwash dryer! 50% more powerful, 10 year expected life, very quiet, heated air without filament, 3 phase power, on/off safety trigger, maintenance free motor! 815.276.7288 diskinsystems.com

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#120

New advancements in the formulas for self-serve car wash detergents and wax has been the development of ultra-concentrated chemicals. These products are more concentrated versions of the traditional wash products in use today. These formulations contain a higher percentage of active ingredients and less water. This benefits the car wash operator by reducing shipping expenses. Our five gallon containers take up less storage space and are easier to handle and dispose of than large 55 gallon drums. 800.233.3873 kleen-ritecorp.com

BENECOR Is Your Trusted DEF Expert BENECOR IS YOUR INDUSTRY’S LEADING, TRUSTED EXPERT FOR SUPERIOR DEF DISPENSING & STORAGE SOLUTIONS.

Electrolux Professional 200 G-Force high-speed extraction washers minimize drying time and provide significant electrical and gas savings. Selfservice laundries benefit from faster throughput which creates higher profits. Your customers can even receive a text message notifying them when their wash is done and ready for unloading! Increase your profits and create customers for life with the unique features of Electrolux Professional washers. 800.645.2205 laundrylux.com

#500

Win customer loyalty by giving them the best carwash experience in the industry. Mark VII LightRails, LightDoors, and FoamTecs provide a new and unique show that ensure your customers return to you for their next carwash. The LED light show not only wows existing customers but draws in new customers who BOOTH view the show from the street.

#123

866.658.9274 markvii.net

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#131

844.236.3267 benecor.com info@benecor.com

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Mark VII Equipment Inc.

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BENECOR Designs & Manufactures a Full Line of DEF (Diesel Exhaust Fluid) Dispensing & Storage Equipment for Retail, Commercial & Fleet Markets Including: Bulk, Mini–Bulk, Warm & Cold Weather Tanks, Tote Enclosures, Drums/Barrel Systems, Pumps, Custom–Engineered Solutions & More.

32 OCTANE MARCH | APRIL 2017

Electrolux Solid Mount Washers

Performance. Durability. Profitability. As a business owner, you want to ensure that all available profit centers on your property convey a clear concise message in regard to your product offerings. The all “NEW” Air Machine designed by Industrial Vacuum Systems is that product. With a streamlined, sleek design, curb appeal and the IVS name stamped on the front, you know you have made the next profitable choice for your business and car wash site. 800.968.8227 IVS-Vacuum.com

CCentral.ca


NEW PRODUCTS & EQUIPMENT FEATURED AT THE TORONTO SHOW

Blendco Systems, a Division of Dubois Chemicals

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Blendco Systems proudly manufacturers the RED RHINO Brand®, a full line of superior quality detergents, polishes and protectants for the professional carwash industry. Blendco’s focus from the start has been to provide the highest quality products at a competitive price. Blendco continues to lead the industry with innovative products and solutions, which includes our patented SuperSat® Custom Detergent System, SuperClear® Water Treatment System, as well as our remote monitoring system, SuperSmart RMS®. Leading the way for over 40 years.

#318

Dare – Real Jubes New Dare Real Jubes are free of artificial flavours, and come in Red, Black or Sour flavours. Real Jubes are gluten, peanut, gelatin and fat free, and come in a re-sealable bag!

You have questions, Blendco has the answers! 800.446.2091 blendco.com

1.800.265.8225 realfruit.ca

Cielos – The world first Smart Snacking Cielos Crunchy Olives are pitted sun-ripened olives with a crunchy rice-flour coating. Cielos are truly one of a kind and offer a completely new taste experience – they’re the first crunchy olive snack! This innovative product from Switzerland is perfect for cocktail parties, barbecues, on soup or salad. It is a great snack to take along with you when you’re on the go. • SMART SNACKING • GLUTEN FREE • BAKED, NOT FRIED

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#717

Ultimate Supplies is introducing Rust Proof Aluminum 3” Heavy Duty Door Track for the Illuminator Polycarbonate Door System. Aluminum Door Track is more cost effective than stainless steel track, longer lasting and lighter weight than traditional galvanized; it offers complete rust proof protection when included with HDPE Rollers, Hinges and Kevlar Belts. Aluminum Door Track will work with standard and high-lift overhead doors and is made for harsh, wet environments.

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#432

Vita Coco is a natural, never-everfrom-concentrate coconut water. Stacked with naturally occurring electrolytes (and more potassium than a banana), Vita Coco is fat free, cholesterol free, and gluten free, so you get all the goodness without the guilt. 212.206.0763 vitacoco.com

CCentral.ca

Find out with our powerful Point-of-Sale and Fuel Management Software Systems for today’s competitive retail fuelling, convenience store and unattended/card lock fuelling marketplace.

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#510

Integrated Card processing, Fleet Card Management, Pump Control, Pay at the Pump, Full Cycle Inventory Control, Loyalty Programs, Gift Cards, Calling Cards, Robust Reporting, First Nation Rebate Management, plus much more!

The PurWater Recovery System The PurWater Recovery System is engineered to consistently provide the targeted wash with high-quality, 5-Micron, odour-free water, reducing the operator’s water/sewer cost by as much as 85%. It does this without negatively impacting wash quality, while also increasing the operator’s bottom line. The PurWater system is a totally physical process, eliminating costly disposable filters and/or the required chemistry to operate. The PurWater Recovery System requires a small footprint, incorporates VFD, PLC and HMI technology to provide the operator with the most efficient, cost-effective and user-friendly system. Typical ROI is less than 24 months. Call PurWater today for a No Obligation ROI to see how much you can save with PurWater. 800.882.8854 purclean.com

800.542.7221 ultimate-supplies.com

Vita Coco Coconut Water

What’s Fuelling Your Business?

Infonet Technology info@infonet-tech.com 1.888.925.8125 infonet-tech.com

514.923.6983 cielos.ch

Ultimate Supplies Introduces Aluminum Door Track

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#1104

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#1118

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#417

SUPPLIERS,WHAT’S NEW IN YOUR PRODUCT LINE? CONTACT ELIJAH HOFFMAN at 647.558.0103 ehoffman@ensembleiq.com to promote your product, equipment or service here.

MARCH | APRIL 2017 OCTANE 33


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