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CANADA’S CAR WASH & PETROLEUM MAGAZINE

SHOW GUIDE TORONTO | MARCH 5 & 6, 2019

SEE PAGES 16 to 32 for SHOW PREVIEW & EXHIBITOR LISTING

PM42940023 • $12.00 CCentral.ca @CCentral360 March / April 2019

Also inside 7-Eleven expands its presence in Canada

Operators win by adding entertainment to the mix

Wash operators challenge the competition with value added services


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MARCH / APRIL 2019

TM

Volume 24 | Number 2

CANADA’S CAR WASH & PETROLEUM MAGAZINE

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SHOW GUIDE

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16 ADVERTISERS ADT Security Services Canada Inc..................31 Aerodry Systems, LLC.................................... 19 AIR-serv Canada Inc........................................18 Black Mamba/ Delta Gloves............................21 Ceccato Spa..................................................... 11 Dover Fueling Solutions....................................8 DRB Systems Unitec.......................................30 Forte Products................................................33 Greenergy Fuels Canada Inc ............................4 InfoNet Technology Corporation.....................31 Invenco............................................................33 JBS Industries.................................................33 McCowan Design and Manufacturing Ltd.....33 Mondo Products Co. Ltd..................................2 Nuform Building Technologies Inc.................24 Oasis Car Wash Systems.......................... 25, 27 PM Electric / PM Signs Corp..........................26 Pumps & Pressure Inc..................................... 22 PurClean-PurWater..........................................15 SEM Inc...........................................................20 Soft Signs........................................................ 22 WashLinks/Sonnys.........................................20 Washworld Inc................................................29 Western Refrigeration.....................................28 Wiz-Tec Computing Technologies Inc............23

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CONTENTS 05 Editor’s Message Make the most of a great opportunity 06 That's entertainment Operators win by enhancing the wash experience 09 Adding Value Wash operators fight the competition by delivering more offerings on site

16 The Convenience U CARWACS Show Guide Toronto | March 5-6, 2019 Preview and exhibitor listings 34 Featured Products New products & equipment featured at the Toronto show 36 CCA Industry Forum Looking to sell or buy a carwash?

12 Interview with Doug Rosencrans 7-Eleven expands its presence in Canada

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The love of all things hockey Breakaway from the crowd. Introducing Canada’s newest gas and retail brand, Breakaway. Backed by quality fuel, trusted delivery, and a respected convenience offer.

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Meet us at the 2019 Toronto Convenience U CARWACS Show and learn more about how Breakaway can engage your community and grow your business. Email:

dealerinquiries@breakawayfuel.ca


Editor’s message 20 Eglinton Ave. West, Suite 1800, Toronto, ON M4R 1K8 (416) 256-9908 | (877) 687-7321 | Fax (888) 889-9522 www.CCentral.ca PRESidENT, ENSEMblEiQ CANAdA Jennifer Litterick | jlitterick@ensembleiq.com Group Brand Director - CONVENIENCE Kathryn Swan | kswan@ensembleiq.com ViCE PRESidENT/GENERAl MANAGER - EVENTS Michael Cronin | mcronin@ensembleiq.com Editorial EdiTOR, CSNEWS CANAdA Jane Auster | jauster@ensembleiq.com EdiTOR, Octane Kelly Gray | kgray@ensembleiq.com ONLINE EDITOR Nikki Lockington | nlockington@ensembleiq.com TRANSLATION | Danielle Hart advErtising salEs SALES REPRESENTATIVE Elijah Hoffman | ehoffman@ensembleiq.com National Account Manager Jacquie Rankin | jrankin@ensembleiq.com SAlES & EVENTS COORdiNATOR Claudia Castro DESIGN AND production Vice President, Production Derek Estey | destey@ensembleiq.com PRODUCTION MANAGER Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Christian Lemay Director of Marketing Alexandra Voulu | avoulu@ensembleiq.com AUDIENCE DEVELOPMENT MANAGER Lina Trunina | ltrunina@ensembleiq.com WEB OPERATIONS MANAGER Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS EXECUTIVE CHAIRMAN | Alan Glass ChiEF EXECUTIVE OFFiCER | David Shanker Chief Financial Officer | Dan McCarthy CHIEF DIGITAL OFFICER | Joel Hughes

Chief Innovation Officer | Tanner Van Dusen Chief Human Resources Officer | Ann Jadown Executive Vice President, Events & Conferences Ed Several

SUBSCRIPtion services Subscriptions: $65.00 per year, 2 year $120.00, Outside Canada $100.00 per year, Single copy $12.00, Groups $46.00, Outside Canada Single copy $16.00. Email: ycm@convenienceu.ca Phone: 1-844-694-4422, between 9 a.m. to 5 p.m. EST weekdays Fax: 1-844-815-0700 / Online: www.ccentral.ca/subscribe

Make the most of a

great opportunity Are you ready for the industry’s main event? Toronto’s Convenience U CARWACS Show is Canada’s largest industry gathering for all things convenience, forecourt and car wash. Here are five tips to help make the most of this remarkable networking opportunity. Be prepared: Do your homework well in advance. Attendees should look over the booth listings and circle those exhibitors they want to see. Then drop them a quick e-mail to let them know you are coming. If you have a new product or service, send out e-mails a month before the show to generate interest and use social media to push the envelope further. Maximize your booth time: Create an in-house shared calendar so that those at the stand can tell attendees when various sales and marketing people will be at the booth. Schedule as many meetings as possible beforehand and work to increase the number of interactions from previous years at the show. Come early and leave late: The booth team should be on deck 30 minutes before the trading floor opens. This is a good time to discuss battle plans and iron out any kinks with displays, scanners, or other technology. At the end of each day traffic often slows and this is a time when people are less harried with the busy atmosphere of the show. Use this time as an opportunity to speak at greater length with attendees. Attend the networking events: The Convenience U CARWACS Show offers numerous occasions for casual gathering with awards ceremonies, games, break out sessions, and industry tours as well as luncheons and breakfasts. This is where business relationships are made and new contacts are discovered. Plan to work the room and meet as many people as possible. The settings are casual, but the intent is serious business. Follow up: You’ve made good contacts and had meaningful interactions at the show. Don’t let these opportunities fade. Reach out to people who took the time to visit your stand and say thanks as well as carry through on conversations about future business. Use social media to tell your network about your success at the show and include photos.

LICENSING AND REPRINTS Please contact Wright’s Media | ensembleiq@wrightsmedia.com 1-877-652-5295 CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2019 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without the permission of the publisher.

kgray@ensembleiq.com

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Photography by John Kroetch Sylvain Blouin, originator of Alberta’s Rock-N-Wash car wash operation

That’s

Entertainment ! Operators win by enhancing the wash experience Text by Kelly Gray

Car wash is a highly competitive field. Operators battle on price, programs, and overall customer experience. Sites that succeed in this market have to go beyond the basics of clean tires and a spot-free finish to win and retain customer attention. To really keep customers coming back, you have to make the most of the overall experience. Where does your site stand as a source of ‘Wow!’? “Upping the experience is holistic, from the minute the consumer enters the site to the minute he/she leaves, everything in between forms part of creating the experience,” says Sylvain Blouin, originator of Alberta’s Rock-N-Wash and the operator of a new car wash site going up in Sherwood Park. Blouin remarks that when he developed the Edmonton Rock-N-Wash location, he had as many as 50 competitors in the area. To win over customers, he stepped up the entertainment level with a dedicated on-site radio station playing ’50s and ’60s classic hits, displays with

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coloured foams, and twinkling lights and themed secondary services such as a ’50s-style soda counter.

obviously going to be Rock’n Roll music playing inside and outside of our facility.”

“Be creative, be different, you and only you know the location/market conditions of your wash facility. Have fun with it and make it fun for the consumers,” he says, adding that at the minimum the site offered music playing in the background, tri-colour foam brush and foam wax as well as pleasant scents in wash chemicals, and friendly interactive staff.

According to Blouin, the new site will offer tri-colour foam, laser light show and lava soap/wax in the automatic. “Upstairs we will have a retro waiting lounge where consumers can relax while we detail their vehicles or celebrate birthday parties. The lounge is also where our Groovy Car Clubs meet for their monthly meetings. We’ll also maintain our online presence on several social media platforms and continue to interact and build relationships.”

“Our slogan is ‘Revolutionizing the Car Wash Experience®’ so, creating a unique, fun experience truly begins during the design stage. We’ve planned this new facility to offer 12 different complementary services. Our Groovy Rock-N-Wash® fans will be able to enjoy any of our services and use one convenient loyalty payment method for everything and actually earn rewards,” he says. Blouin’s Groovy Rock-N-Wash will also be hosting weekly Cruise Nights. “Given our theme, there’s

Innovation drives market Manufacturers have been pushing the entertainment envelope for years with innovative lighting and chemical products. A leader is TSS, a company that has recently partnered with US-based National Carwash Solutions, a company with brands such as MacNeil and Ryco. TSS has announced Blaze FX, an in-wash lighting and arch display system

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US example points to power in partnerships. Will we see this level of team play in Canada? In the US, Northfield Park, Ohio, operator RockStop Gas & Wash is offering the ‘Vegas’ experience to its gas and fuel customers. The site, located about 30 kilometres between Akron and Cleveland, has partnered with the Hard Rock brand and offers a casino (Rocksino) and entertainment complex adjacent to its car wash, forecourt and c-store. The forecourt features Hard Rock-style lighting effects and LED TVs, which broadcast music videos and commercials. RockStop also delivers entertainment with a car wash with soundtracks for guests to enjoy and a full retail store including limited edition Hard Rock merchandise. RockStop also utilizes coloured foams, fruity scents and hard-driving tunes to keep customers thinking about the total experience available at the location, which is Ohio’s number one gaming destination.

« It’s a package where all the pieces fit together in a community where this is something new. »

now drop in during the evening for our Twilight Laser Wash, grab a quick bite and maybe wash the dog all at the same time. It’s a package where all the pieces fit together in a community where this is something new. It’s a small market and we took a bit if risk with the investment, but it’s paying off with customer support.

To a large extent the entertainment factor is the result of the creativity of operators and how they maximize entertainment opportunities using their equipment resources. Here, Sylvain Blouin concludes, “Focus on the overall experience, and customers will come back over and over and over.” OCTANE

that generates excitement with a holistic approach to engage the senses. “When your wash site offers something amazing, people put this on social media and this drives business and loyalty within the younger demographic,” says TSS vice-president Bobby Jones. “There is so much disruption in the market, operators need an edge to stay in the game."

Mikiz Pitt Stop dazzles the local market A good example of a small operator that has stepped up their wash program is Mikiz Pittstop in Lunenburg, NS. Operators Alex and Mike Pittman have utilized their PDQ Laser 360 and tri-coloured foam applications to create a twilight laser wash entertainment feature. They report that this utilization of their wash equipment has created an entertainment draw that has families showing up for an evening drive through the facility before grabbing a quick dinner at the site’s small takeout café. “I’m a fan of ’60s and ’70s culture, especially the cars, and this fits right in,” says Alex Pittmann. “People can

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Upping the entertainment factor with new FX arches from MacNeil Wash Systems.

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GROWN E25 STANDARD Wayne Ovation™ fuel dispenser

w w w. w a y n e . c o m © 2018 Dover Fueling Solutions. All rights reserved. DOVER, the DOVER D Design, DOVER FUELING SOLUTIONS, and other trademarks referenced herein are trademarks of Delaware Capital Formation. Inc./Dover Corporation, Dover Fueling Solutions UK Ltd. and their affiliated entities.122018v4


Adding

value Wash operators fight the competition by delivering more offerings on site Text by Kelly Gray Photography by Roger Yip

Jolly Thind, owner, Popular Car Wash

CCentral.ca

Canadians are keeping their cars longer and this is good news for wash operators looking to diversify their services. The average age of a car on Canada’s roads is beyond 11 years and those who are buying new vehicles are holding onto them longer before trading them in. We are also spending more on routine maintenance with annual averages running around $700 per vehicle. This means services such as tire rotation and glass repair as well as lube and oil change are perfect fits for sites that seek to grow revenue. March / April 2019

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things we can do for them, they become our loyal customers, and we find the person who uses the lube service also is interested in rust protection or window tinting. The car wash is the draw to get people onto the site. Once we have them, we can suggest other services such as new tires or brake repair.” Popular Car Wash is seeing gains in rust proofing. The centre offers Corrosion FREE rust proofing products that are a clean, clear and drip-free lubricant gel. “Numbers are growing for this service because only Canadian Tire offers anything similar in our market area.”

Making a big splash Industry reports show that customers spend on average more than $50 per vehicle for lube service, and sites see around 1,200 jobs per month at multidoor operations. Typically, lube and glass operations are tied to detail and hand wash centres where customers expect to leave vehicles for care.

Popular Car Wash lives up to its name In Etobicoke, Popular Car Wash has been making a name for itself since 2011 with a wide range of services that include lube and oil change, window tinting and repair, full detailing service, tire shop, and rust proofing. The business started out as a regular full-service tunnel car wash with a 110-foot tunnel (West Mall) and a 135-foot tunnel (Rexdale Blvd.) and then branched out to offer complementary services to drive revenue. “When we opened the lube shop we found we were doing 400 cars a month with no advertising,” says owner Jolly Thind. The exposure offered by a steady car wash trade was all it took to attract these customers to its secondary services. “We are seeing numbers grow and we are very busy as a result,” he says, adding that they will be adding two more sites this year to create a local chain of four locations. Thind reports that it’s really all about creating customer relationships and offering services that contribute to greater convenience. “Once people discover all the

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Splashes in Whiterock, B.C. has exceeded customer expectations with a slate of five services to complement their WhiteWater car wash, a site custom built and patented by Splashes. The wash is a flat deck conveyor-fed touchless system that uses robotic profiling to maximize clean on vehicle surfaces. The facility, owned and operated by Greg Horton and Ryan Oliver, opened in 2008. According to Splashes manager Saskia Goodacre, autoglass is their most profitable service. The site offers window tinting as well as a full windshield replacement and repair service. “We are located in the South Surrey Automall, and as such we have good exposure to new and used car buyers, and we do work for the dealers in the mall,” she says, noting that the close proximity to dealer service centres had them decide not to offer oil change.

Splashes' list of services includes Armaguard protective coatings and packages such as rust protection and undercoating, windshield tinting and full autoglass repair, the X-Kote paint renewal system as well as their tunnel wash and full detailing service. They also sell and install car bras, roof racks and cargo boxes. Goodacre reports that the range of services has seen the business grow steadily. “Five years ago, we had about 20 people on staff. Today we have 40,” she says, remarking that the business is very labour-intensive.

Great Canadian Oil Change beats the competition Great Canadian Oil Change set up shop three years ago in Terrace, BC, and has become a strong competitive force in the town’s vehicle care sector. According to Grant MacDonald, lead hand at the site, the location’s PDQ LaserWash 360 system delivers three wash packages to customers who come in for lubricants. Oil change clients receive $5 off any package. “Car wash is really the leading service, especially in the summer. But, oil change is now starting to pick up thanks to things like brand awareness and our highly visible location, which is just off Main Street." He reports that space is a challenge at the current site, so they are a bit hamstrung in terms of adding new services. However, they are considering upping the ante at the wash by adding music to a package that already uses coloured foams and lava as well as the PDQ LaserWash 360’s lighting array. As Jolly Thind of Popular Car Wash says, “The more services you can offer a customer, the more you increase the level of convenience. Greater convenience creates loyalty and gives you an edge in the market.” OCTANE

"The car wash is the draw to get people onto the site. Once we have them, we can suggest other services such as new tires or brake repair.”

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Exciting the market

Photography by Adam Blasberg

7-Eleven expands its presence in Canada through acquisition and innovation

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This January OCTANE got together with Doug Rosencrans, vice president & general manager, 7-Eleven Canada, to ask about the company’s continuing drive toward leadership in Canada’s c-gas market. Operating in Canada since 1969, 7-Eleven today boasts more than 640 convenience and gas sites in Canada. They have also become a major player in forecourt following Imperial Oil’s recent divestiture of its ESSO retail network.

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Mr. Rosencrans joined the team in Canada at the B.C. head office just over two years ago. He brought with him a wealth of experience from his position heading up 650 franchise and corporate 7-Eleven units in Texas, where he oversaw merchandise and fuel sales, execution and profitability for the business unit. Before this post he was vice president, fuel operations & president, SEI Fuel Services, Inc., a 7-Eleven subsidiary, where he was the fuels marketing executive responsible for 7-Eleven's entire U.S. and Canada portfolio. OCTANE: Has the integration of the Imperial sites into the chain been completed, and will 7-Eleven grow through more acquisition of existing operations or will it fuel growth through new site/operator development? Rosencrans: From a day-to-day operations perspective, the integration of the Imperial sites is complete. Most of the 137 ESSO locations purchased have been fully converted to 7-Eleven back courts. Studies are underway for possible site rebuilds to add more 7-Eleven back courts to our portfolio over the next several years. As we recently exited from the On the Run name, those sites now operate under a Smart Stop 24/7 store brand. 7-Eleven Canada is growing, both by acquisition and organically, and is also changing – adding car washes and diesel, while constantly working to improve the customer's experience. We intend to grow the multiple front court platforms that we already support – ESSO, Petro-Canada, and 7-Eleven. More brands may be possible in the

CCentral.ca

renovations and introduced new programs like Slurpee, hot food, roller grill, bakery, and an expanded assortment of Better-For-You, snacks, confectionery and other items. We recently upgraded the fuel point-ofsale system in all ESSO locations and we are near completion adding the Synergy imaging. In all our brands we continue to upgrade dispensers and digital signage as we work towards improving the customer experience.

" With provinces setting timelines for zero emissions, convenience retailers need to start planning for a future with greater alternative retail fuel options "

future. This will give us the opportunity to offer our customers the convenience of a total customer solution in as many locations as possible. Has 7-Eleven enhanced the capability of these sites on the fuel/wash side? How? We’re becoming a significant player in B.C. and Alberta for both fuel and car wash. 7-Eleven runs an exemplary back court with top tier forecourts. Over the past two years, we’ve improved the convenience store offering at these sites to provide customers with the best overall assortment for their shopping experience. We’ve completed extensive

We continue to invest in new car wash equipment and we are adding a car wash payment terminal to allow customers to conveniently purchase a car wash while in their vehicle. We will soon be upgrading our branding on our existing car wash locations. While most Canadian c-gas retailers have gone with ApplePay and traditional card services for pay-atpump, we saw that 7-Eleven has gone with Alipay and WeChat as platforms. What are the benefits here? At 7-Eleven, we’re always looking to improve convenience for our customers, and this includes offering mobile payment solutions. These systems will help customers – residents and tourists – complete transactions in an easy and familiar way. Alipay and WeChat Pay help enhance our customer experience. We’re the first convenience retailer in Canada to provide Alipay and We Chat Pay payment solutions, and we’re well positioned to continue to drive digital transformation with the latest in consumer-facing mobile technology.

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"  We’re the first convenience retailer in Canada to provide Alipay and We Chat Pay payment solutions, and we’re well positioned to continue to drive digital transformation with the latest in consumer-facing mobile technology. "

In November, we read about a new positive environmental initiative – RENEW. How will initiatives such as this benefit site holders? As we look to the future and study what our customers expect from us as a brand, we will continue to expand our environmental best practices and promote green initiatives like the 7-Eleven RENEW Emissions Offset Program. 7-Eleven RENEW is a North American program that we are testing at sites in Greater Vancouver, with support from our fuel partners, Petro-Canada and ESSO. It is also being tested in several western markets in the U.S. Every time a customer fills up, the RENEW program plants trees in our local communities and invests in carbon emissions offset projects like reforestation, solar and wind power, and more to offset tailpipe emissions by up to 30 per cent. Our goal is to plant as many as 20,000 trees through Tree Canada and other local non-profit partners. Since September 2018, the program has supported 3,200 trees, with 2,500 now in the ground based on planting schedules.

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How is 7-Eleven maximizing the opportunity available with EV? Reducing our impact on the environment is an important priority for many of our customers, and a strategic imperative for 7‑Eleven across our global organization and brands. 7-Eleven Canada continues to explore electric vehicle charging opportunities. With provinces setting timelines for zero emissions, convenience retailers need to start planning for a future with greater alternative retail fuel options. OCTANE


â„¢ , LTD. LTD.


TORONTO

The Convenience U CARWACS Show

MARCH 5 & 6, 2019

EVEN MORE TO DISCOVER at Toronto’s Convenience U CARWACS Show

Insightful presentations and networking opportunities are just the starting point at this year’s Toronto Convenience U CARWACS Show. Expect to be inspired and enlivened with much to see, more to do and even more exciting opportunities to enliven your business at the 16th annual Convenience U CARWACS Show.

MORE EDUCATION: DAY 1 (MARCH 5): The show kicks off with breakfast and a keynote address from Tony Chapman, titled, From the place to buy to the place to be: Staying relevant in a hyper competitive industry. Next up is a presentation from Ontario Lottery & Gaming (OLG) - Leveraging OLG innovations to create excitement and drive customers to your store! Dedicated car wash industry programming starts off early with Ask an operator! Industry panel for car wash operators. Canadian Carwash Association (CCA) operator members will gather to discuss the key trends, issues and challenges facing car wash businesses today. Following the panel discussion, the CCA will host its Annual 16

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General Meeting and luncheon. Both members and non-members are invited to register and attend this event. DAY 2 (MARCH 6): DAY 2 sessions start with Cannabis is now legal. So, what now?. Speaker Gail Green will deliver the HR goods with Hiring the right people for the right job. Next, join George Anastasopoulos for A great workplace culture is good for your business. Day 2 also features the CARWACS Carwash Tour. Buses leave Toronto Congress Centre at 8:30 a.m. and return at noon for the CCA-hosted luncheon.

MORE BUSINESS: 7KHWUDGHVKRZŴRRULVRSHQ daily from noon till 5 p.m.

MORE EXHIBITORS: The show has grown. Opening each afternoon, the show attracts hundreds of returning and new exhibitors. Bring your questions and plan to discover the latest in new products.

MORE OPPORTUNITIES: The Convenience U CARWACS Show Toronto is the place to be for more networking, more learning, more suppliers and more discoveries. This is the show where opportunities happen! OCTANE


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Atlantic Prepaid 107 - 91 Sackville Drive Lwr Sackville NS B4C 2R3 Canada Fax: 1-888-878-6015 Toll Free: 1-888-479-7779 www.atlanticprepaidcanada.com

1016

At Atlantic Prepaid, we provide more than just gift cards. We partner with businesses across Canada to offer a customized prepaid proJUDPWKDWZLOOGULYHFRQVXPHUWUDIÆ“FWR\RXUVWRUHZKLOHSURYLGLQJ you with exceptional retailer support.

March / April 2019

| 17


The Convenience U CARWACS Show Listing | TORONTO 2019 AUTEC Car Wash Systems 2500 West Front Street Statesville NC 28677 United States of America Phone: 704-871-9141 Fax: 704-871-9101 Toll Free: 1-800-438-3028 www.autec-carwash.com

435

AUTEC manufactures three primary car wash systems for gas and groceries: soft touch, touch free, and a combination system that provides both. AUTEC also manufactures a soft touch polisher.

bang energy 1600 N Park Drive Weston FL 33326 United states of America Phone: 954--641-0570 www.vpxsports.com

623

Bell Canada 1 Carrefour Alexandre-Graham-Bell Verdun QC H3E 3B3 Canada Phone: 514-391-2258 www.bell.ca

622

Beverage World Inc. 560 Arvin Avenue, Unit 4 Stoney Creek ON L8E 5P1 Canada Phone: 905-643-7713 www.beverageworld.ca @Beverageworldca

1101

bang energy drink.

Bell offers Canada's fastest ranked internet to help businesses do more and make more.

%UDQGRZQHURI7KH3RS6KRSSH H[FOXVLYH&DQDGLDQĆ“UVWLPSRUWHU of Alo, Calypso and Savani brands. Strategic alliance partnership with Faygo Beverages and Arizona Beverage.

Big Brands Inc. 5329 - 72 Avenue SE, Unit 58 Calgary AB T2C 4X6 Canada Phone: 587-470-5810 / Fax: 587-317-7443 www.bigbrandsinc.com

1032

Big Brands offers a full selection of brand name trial and travel consumer goods packaged in our patented gravity pack merchandising system.

Blast-Off Fireworks P.O. Box 407 Selkirk MB R1A 2B3 Canada Phone: 204-785-8002 Fax: 204-785-8007 Toll Free: 1-866-827-4765 ZZZEODVWRIIĆ“UHZRUNVFD @blastofffwws

709

Blendco Systems 1 Pearl Buck Court Bristol PA 19007 United States of America Phone: 215-781-3600 Fax: 215-781-3601 Toll Free: 1-800-446-2091 www.blendco.com

425

1128

Brand Strategy Execution Inc. 35 Romina Drive Concord ON L4K 4Z9 Canada Phone: 905-881-9492 www.marsham.ca

1001

Bon Appetit is a world-class artisan quality pastry company offering ODUJH'DQLVKHVPXIĆ“QVDQGFDNHVLQVLQJOHVHUYHDVZHOODVSDFNDJH pastry to the convenience store channel.

Healthy "better-for-you" confectionery and snacking foods COCO5, &OLI%DU.HWWOH&KLSV*+&UHWRUV3RS&RUQHUV7KLQN%DU%HDQĆ“HOGV and more.

Blendco Systems manufactures and supplies a full-time line of high-quality detergents, polishes, protectants and solutions for the professional car wash industry

Blender Boyz 120 Turnbull Court, Unit F Cambridge ON N1T1H9 Canada Toll Free: 1-888-670-2213 www.freshblends.com

Bon Appetit Pastry Company 4820 E. 50th Street Vernon CA 90058 United States of America Phone: 949-533-2400 www.bonappetitbakery.com

932

Come visit the frozen beverage experts for quality products, service and insight. Also see the newest innovation in frozen beverage dispensing - The Fresh Blender.

Brigham Enterprises 288 Judson Street Unit #1 Toronto ON M8Z 5T6 Canada Phone: 416-762-7278 Fax: 416-762-7270 Toll Free: 1-800-668-0628 www.brighampipes.com

632

Bulloch Technologies 6305 Northam Drive, Unit #15 Mississauga ON L4V 1W9 Canada Phone: 416-574-2242 www.bullochtech.com

409

When dependability counts. For more than 25 years, we have been a leader in the petroleum point-of-sale market. From one to a thousand sites, we can meet your needs.

COAST TO COAST NATIONAL SERVICE

COVERAGE Serving the Canadian Retail Petroleum/Convenience Industry for 35 Years Truly National Service Coverage with direct AIR-serv Technicians from Prince Rupert to Fort McMurray to St.John’s. We service all of Canada! We provide over 100,000 service visits annually to our customers 6DIHW\Ć“UVWFXOWXUHUHVXOWLQJLQDQLPPDFXODWH6DIHW\5HFRUG We Enhance Customer Satisfaction with the Convenience of “Tap N Goâ€? Our Total Service Program is a no cost service program giving you comprehensive reporting from Installation to Service to Revenue to Safety

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SERVICE | TECHNOLOGY INTEGRITY | ACCOUNTABILITY

800-263-1429 www.air-serv.com


CAF Outdoor Cleaning P.O Box 1121 Maple Valley WA 98038 United States of America Phone: 425-737-0025 / Toll Free: 1-888-737-0025 www.mycaf.com

429

&DOLĆ“D)DUPV 1321 Palmetto Avenue Los Angeles CA 90013 United States of America Phone: 408-963-9191 ZZZFDOLĆ“DIDUPVFRP



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Clean stores sell more! CAF is the industry leader in supplying cleaning products to help retailers GLIIHUHQWLDWHZLWKFOHDQWRJURZVDOHVDQGLPSURYHSURĆ“WDELOLW\

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&DOLĆ“D)DUPVDSSOLHVFUHDWLYLW\DQGLQQRYDWLRQWRFUDIWDZLGHDVVRUWPHQWRIGHOLFLRXVSODQWEDVHG products including plant milks, dairy-free creamers and cold brew coffees.

Canadian Carwash Association 778 Annette Street Toronto, ON, Canada M6S 2E4 Phone: 416-239-0339 / Fax: 416-239-1076 www.canadiancarwash.ca @Canadiancarwash

125

Canadian Trade House 201, 4216 10 Street NE Calgary AB T2E 6K3 Canada Phone: 403-237-8829 / Fax: 403-237-8830 Toll Free: 1-800-829-4098 www.canadiantradehouse.com

1138

Canda Six Fortune Enterprise 420 Nugget Avenue, Unit 2 Toronto ON M1S 4A4 Canada Phone: 416-298-6632 / Fax: 416-298-6639 Toll Free: 1-888-432-9900 www.candasixfortune.com

806

Cantest Solutions Inc. 2, 23 East Lake Crescent Airdrie AB T4A 2H5 Canada Toll Free: 1-800-318-1441 www.cantest.net

326

CAP Building Systems Inc. 220 Egerton Street Strathroy ON N7G 4J3 Canada Phone: 519-518-6627 / Fax: 866-482-8982 Toll Free: 1-877-794-0697 www.capbuildingsystems.ca

335

Cardtronics Bay 6, 1420 28th Street NE Calgary AB T2A 7W6 Canada Toll Free: 1-866-877-8384 www.cardtronics.ca

723

Carter Wash Systems 113 Cushman Road, Unit 35 St. Catharines, ON L2M 6S8 Canada Phone: 905-359-0916 sr.makins1@gmail.com

531

Dedicated to the responsible growth and prosperity of the Canadian car wash industry.

CTH has been developing concepts, products and sourcing products to provide solutions for customers for over 23 years. We offer complete importation, distribution and sales functions from plant to consumer.

With nearly 40 years of experience and unmatched reputation in importing and distributing food SURGXFWVIURPWKH3DFLĆ“F5LPDQGRWKHUUHJLRQVRIWKHZRUOG&DQGD6L[)RUWXQH(QWHUSULVH&R/WGKDV positioned itself as a reliable and dependable supplier of Asian foods to the mainstream and ethnic oriental markets in Canada.

Cantest Group of companies provides quality services for the petroleum market with expertise in meter calibration, leak detection, smart security, SaaS, and more.

Cardtronics is Canada's largest, most capable ATM operator. We bring together unmatched global scale with local service and support to provide Canadian businesses with the best available ATM solutions.

We are a new and innovative company that has the customer's interest at heart. We carry product lines that control customers' costs and ensure car wash operator s are giving the best results to their customers: D&S car wash equipment, Tommy car wash equipment and JBS Chemicals, just to name a few. CCentral.ca

March / April 2019

| 19


The Convenience U CARWACS Show Listing | TORONTO 2019 Casa Cubana - Spike Marks 275 Stinson Street Montreal QC H4N 2E1 Canada Phone: 514-737-0066 / Fax: 514-737-5211 Toll Free: 1-877-606-1806 www.casacubana.ca

832

Ceccato Phone: 954 608 3540 Via Selva Maiolo 5/7 36075 Montecchio Maggiore VI Italy www.ceccato.it

123

Casa Cubana - Spike Marks National Distributor Brands: OCB™, Primac™, Vapur™, Odor-Able™, Bullseye™, Primetime™, Canper™, Slick™, Cubita.

Ceccato Spa is synonymous with quality, reliability and innovation: with more than 80 years of experience in the car wash industry, it guarantees the best of "Made in Italy" all over the world, now in Canada too.

Chapman's Ice Cream 100 Chapman's Crescent Markdale ON NOC 1HO Canada Phone: 519-986-3131 / Fax: 519-986-4280 www.chapmans.ca @Chapmans_Canada

1136

CIS Group 55 Castonguay Street, Suite 301 St-Jerome QC J7Y 2H9 Canada Phone: 450-432-1550 / Fax: 450-436-8801 Toll Free: 1-888-432-1550 www.cis-group.com @CIS_Group

729

Mobile solutions to automate direct store delivery, route accounting, and merchandising forces, linked to any ERP systems.

CleanRiver Recycling Solutions Inc 737 189 Earl Stewart Drive, Unit 1 Aurora ON L4G 6V5 Canada Phone: 905-717-4978 / Toll Free: 1-866-484-8979 www.cleanriver.com @CleanRiverPR

Magnetic hanging system for banners, signs, balloons and decor.

1008

Patented pre-charged, emergency mobile device charger that is actually good for the environment. Instant power at any hour!

1028

Clik-Clik Systems Inc. 1117 218 Hachborn Roadd Brantford ON N3S 7W5 Canada Phone: 519-752-6628 / Toll Free: 1-866-298-9684 www.clik-clik.com

Chapman's Ice Cream is Canada's largest independent ice cream manufacturer. We use 100% Canadian dairy and produce quality products at affordable prices.

Chargetab Inc. P.O. Box 32515 Lucerne Mount Royal QC H3R 3L7 Canada Toll Free: 1-888-755-1222 www.chargetab.com

Cheesewich Factory 8424 W 47th Street Lyons IL 60534 United States of America Phone: 708-458-3100 / Fax: 708-458-3103 www.cheesewich.net

Conagra Brands Canada 933 5055 Satellite Drive, Units 1 & 2 Mississauga ON L4W 5K7 Canada Phone: 416.649.4200 / Toll Free: 1-800-461-4556 www.conagrabrands.ca

Conagra Brands in Canada is one of North America’s leading branded food companies with iconic and emerging brands, including: Orville RedenbacherŽ, VHŽ, AylmerŽ, BigsŽ, Slim JimŽ, and DukesŽ among many others.

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Eight Powerful Solutions. All in One Place. Learn More Now www.sonnysdirect.com/onewash

WASH LINKS is a 800. 327-8723 member of SONNY’S Select Service Organization Call Bill Barber at 1-855-695-3141 or email at bill@washlinks.ca

Conol 6868 Kinsmen Court Niagara Falls ON L2E 6S5 Canada Phone: 905-357-1875 Fax: 905-358-9419 Toll Free: 1-888-445-9097 www.conol.ca #2IĆ“FLDO&RQRO

901

Containment Solutions, Inc. 333 North Rivershire Drive, Suite 190 Conroe TX 77304 United States of America Phone: 936-756-7731 / Fax: 936-756-7743 www.containmentsolutions.com

227

Containment Solutions manufactures non-corrosive underground Ć“EUHJODVVVWRUDJHWDQNVUDQJLQJIURPWROLWUHV We offer petroleum and water tanks, oil water separators and interceptors.

Core-Mark International 1133 207, 3445 114 Avenue S.E. Calgary AB T2Z 0K6 Canada Phone: 403-724-0690 x 5004 / Fax: 403-724-0808 www.core-mark.com

Core-Mark is one of the largest broadline, full-service marketers and distributors of packaged consumer products in North America. Core-Mark offers retailers marketing programs in every category: Fresh, Foodservice, General Merchandise, Core Categories, Health & Beauty, and Tobacco.

Country Signs 75 Industrial Road Tottenham ON L0G 1W0 Canada Phone: 905-936-51-888 / Fax: 905-936-2229 Toll Free: 1-800-748-0277 www.countrysigns.ca

538

Country Signs provides its clients with a complete project PDQDJHPHQWSDFNDJHIURPVLWHVXUYH\DQGGHVLJQVSHFLĆ“FDWLRQVWR installation and maintenance programs across Canada.


COUNTRY STYLE MR. SUB 2 East Beaver Creek Road, Bldg 1 Richmond Hill ON L4B 2N3 Canada Phone: 905-762-4667 Fax: 905-764-0476 www.countrystyle.com

501

QSR offering freshly ground coffee, baked goods and MR. SUB sandwiches.

Covered Bridge Potato Chip Company 35 Alwright Court Waterville NB E7P 0A5 Canada Phone: 506-375-2447 www.coveredbridgechips.com @CB.C.hips.com

1015

WKJHQHUDWLRQIDPLO\IDUP*OXWHQIUHH.RVKHUFHUWLĆ“HG$OO Natural. Kettle-cooked potato chips. Kettle-cooked popcorn.

Creative POS Ltd 2600 Skymark Avenue, Bldg 4, Suite 104 Mississauga ON L4W5B2 Canada Phone: 416-894-0446 www.creativepos.ca

620

Cree 4600 Silicon Drive Durham NC 27703 United States of America Toll Free: 1-800-236-6800 http://lighting.cree.com/

106

Cree believes in better light experiences and delivering new, innovative LED technology that transforms the way people experience light through high-quality interior and exterior LED lighting solutions.

Danial's Distribution Inc 4020A Sladeview Crescent Unit #3 Mississauga ON L5L 6B1 Canada Phone: 905-858-0330 Fax: 905-858-0332 Toll Free: 1-844-663-2669 www.danialsdistribution.com @danialsdist

1000

600

Canadian distributor of commercial kitchen equipment. New air refrigeration, Scotsman ice systems, Tecnoeka ovens, Royal Range cooking equipment, Thorinox stainless steel equipment.

Drainvac International 2006 Inc. 150 Brunet Street Mont-Saint-Hilaire QC J3H 0M6 Canada Phone: 450-467-1448 Fax: 450-467-2225 Toll Free: 1-800-408-1448 www.drainvac.com

205

For 35 years, Drainvac International has specialized in the engineering and manufacturing of commercial and industrial cleaning systems worldwide. / Depuis maintenant 35 ans, Drainvac International se spÊcialise dans la conception et la fabrication de systèmes de nettoyage commerciaux et industriels à l’Êchelle mondiale

DRB Systems Unitec 3245 Pickle Road Akron OH 44312 United States of America Phone: 330-645-4200 www.drbsystems.com @DRBSystems



.QRZQDVWKHĹ?:RUOGĹ?V%HVW5RRIpĹ?WKH'XUR/DVWpURRĆ“QJV\VWHPLVSHUIHFWIRUDQ\Ĺ´DWORZVORSHGQHZRUUHWURĆ“WDSSOLFDWLRQ

EarthFresh Farms 1095 Clay Avenue Burlington ON L7N 1A8 Canada Phone: 416-251-2271 www.earthfreshfoods.com

839

Erb and Erb Insurance Brokers 204 818 Victoria Street N. Kitchener ON N2B 3C1 Canada Toll Free: 1-800-265-2634 / Fax: 519-741-1977 www.erb-erb.com @erbanderb Exclusive car wash, gas bar and convenience store insurance program. Eurovac Inc. 44 Milvan Drive North York ON M9L 1Z3 Canada Phone: 416-744-4276 Fax: 416-744-8079 Toll Free: 1-800-265-3878 www.eurovac.com

320

Exact One Ltd. 4631 Manitoba Road SE Calgary AB T2G 4B9 Canada Phone: 403-287-9411 Fax: 403-214-5999 Toll Free: 1-800-492-4226 www.exacta.com

224

EMV in Bay. Debit/Credit systems. Car wash entry and control system specialists.

Nationwide distributor of brand name consumer packaged goods including health and beauty, household cleaning supplies, over-the-counter medicine, general merchandise, smoking accessories, and confectionery.

Distex/New Air Refrigeration 585 Avenue Meloche Dorval QC H9P 2T1 Canada Phone: 514-382-3620 Toll Free: 1-800-567-3620 www.distex.ca

'XUR/DVW5RRĆ“QJ,QF 525 Morley Drive Saginaw MI 48601 United States of America Toll Free: 1-800-248-0280 www.duro-last.com

115

The leading car wash payment technology and wash monitoring service. Coming to Canada.

Falls Wholesale 6868 Kinsmen Court Niagara Falls ON L2E 6S5 Canada Phone: 905-357-1875 / Fax: 905-358-9419 Toll Free: 1-800-268-4524 www.fallswholesale.ca

905

FC/SSL Lighting 3609 Swenson Avenue St. Charles IL 60174 United States of America Toll Free: 1-800-900-1730 www.fclighting.com

112

)&66//LJKWLQJRIIHUVVSHFLĆ“FDWLRQJUDGHSURGXFWVDQGVROXWLRQV to owners with industry-leading lighting technology and an exceptional customer experience for 35 years.

Ferrero Canada Limited 100 Sheppard Avenue East, Suite 900 North York ON M2N 6N5 Canada Phone: 416-590-0775 / Fax: 416-590-0709 www.ferrero.ca

701

Fiber Glass Systems 1624 Ridge Bend Drive Wildwood MO 63038 United States of America Phone: 636-346-5629 www.nov.com/fgs

108

The leader for time-tested composite piping systems for underground fueling, over 50 years' experience with our Red Thread™ IIA, and Dualoy™ products.

Findoor P.O. Box 669, Okotoks AB T1S 1A8 Canada 7ROO)UHHZZZĆ“QGRRUFD

317

With Findoor say goodbye to maintenance hassles and expenses with overhead, bi-fold and sliding doors. Join the revolution with Findoor.


The Convenience U CARWACS Show Listing | TORONTO 2019 First China Tobacco Company Ltd 53-55 West Beaver Creek Road Richmond Hill ON L4B 1K5 Canada Phone: 905-762-8838 Fax: 905-762-8839 Toll Free: 1-844-253-6399 Tobacco importer and wholesaler.

801

Fontem Ventures Canada – blu Vapour 675 Cochrane Drive East Tower, Unit 608 Markham, ON L3R 0B8 Canada Phone: 416-735-1233 www.blu.com/en/ca

633

Double Happiness classic deluxe 20s, Double Happiness 9mg 20s, Double Happiness 6mg 20s, Double Happiness 12mg Gold 20s.

blu is a global brand and pioneer in the e-cigarette category. Our mission is to create SOMETHING BETTER for the world’s adult smokers.

Food Service Solutions Inc. #2 - 6599 Kitimat Road Mississauga ON L5N 4J4 Canada Phone: 905-363-0309 / Fax: 905-363-0426 Toll Free: 1-800-668-8765 www.foodservicesolutions.ca

825

FSS, Inc. works with operators to optimize their kitchens through our nationwide network of executive chef consultants, leading global equipment brands and the industry's best service and support. Distributor of Scotsman Ice Systems, Amana, LAINOX, APW Wyott and many more brands.

FormaShape Ltd. 9505 Haldane Road Kelowna B.C. V4V 2K5 Canada Phone: 250-766-5152 / Fax: 250-766-3337 Toll Free: 1-800-882-7638 www.formashape.com

534

Innovative Fiberglass solutions for any project.

Franklin Fueling Systems 3760 Marsh Road Madison WI 53718 United States of America Phone: 519-209-4549 www.franklinfueling.com

333

f'real foods 6121 Hollis Street, Suite 500 Emerville CA 94608 United States of America Fax: 1-888-317-4041 Toll Free: 1-800-483-3218 www.freal.com @therealfreal

910

Freedom Electronics, LLC 2205 May Court NW Kennesaw GA 30144 United States of America Phone: 770-792-1-8888 / Fax: 770-792-8899 Toll Free: 1-800-761-9369 www.freedomelectronics.com

423

FuelMaster/Syntech Systems, Inc. 100 Four Points Way Tallahassee FL 32305 United States of America Fax: 850-877 9327 / Toll Free: 1-800-888-9136 www.myfuelmaster.com

337

Franklin Fueling Systems offers the world's most complete line of petroleum equipment including submersible pumping systems, piping and containment systems, service station hardware, dispensing systems, fuel management systems, and transport systems.

f'real foods designs, sells, and markets blended frozen beverages in over 20,000 locations across the U.S. and Canada, including convenience stores, military bases, and universities.

Canada's best alternative for rebuilt, new and replacement parts for the petroleum industry. Our product and customer-friendly policies PDNHXVTXDOLĆ“HGWRVHUYH\RXUQHHGV

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Furever Clean Dog Wash 1654 Brousson Drive Victoria B.C. V8N 5M9 Canada Phone: 250-217-9433 www.fureverclean.ca

421

Gia Foods LTD. 104-8288 North Fraser way Burnaby, B.C. V3N 0E9 Canada Phone : 604-244-0993 Fax : 604-278-7423 Toll Free: 1-800-503-RICE www.giafoods.com

1026

GLK Foods, LLC 3912 N Lightning Dr Appleton WI 54913 United States of America Phone: 920-595-0326 www.ohsnappickles.com

1017

Grinner's Food Systems Limited 105 Walker Street Truro NS B2N5G9 Canada Phone: 902-893-4141 / Fax: 902-895-7635 www.greco.ca

1025

Furever Clean Dog Wash is the Canadian distributor for the world leader K9000 Self Serve Dog Wash. Businesses use the dog wash as a way to attract new customers and increase revenue.

Oh Snap! Pickling Co is changing the way people think about pickles. Packed with no brine added, they are the perfect snack for any occasion.

Grinner's licenses concepts under three brand names (Greco Pizza, Capt Submarine and Frozu! Frozen Yougurt- to be added to convenience stores.


Hamilton Manufacturing Corp. 324 1026 Hamilton Dr Holland OH 43528 United States of America Phone: 419-867-4858 / Toll Free: 1-800-837-5561 www.hamiltonmfg.com Hamilton designs, manufactures, and supports innovative kiosk solutions, mobile apps, REID systems and site management software for tunnel, automatic, and self-serve car washes.

Health Canada - Tobacco and Vaping Compliance and Enforcement Program 925 2301 Midland Avenue Scarborough ON M1P 4R7 Canada Phone: 416-954-9825 / Fax: 416-954-3655 www.gosmokefree.gc.ca The Tobacco and Vaping Compliance and Enforcement Program is responsible for the administration and enforcement of Tobacco and Vaping Products Act and associated regulations.

Herr Foods Inc. 20 Herr Drive Nottingham PA 19362 United States of America Phone: 540-553-5316 www.herrs.com

911

Jim Herr founded Herr Foods Inc with a simple and conservative phiORVRSK\8VHRQO\WKHÆ“QHVWLQJUHGLHQWVWRPDNHWKHEHVWWDVWLQJVQDFNV

Hershey Canada Inc. 5750 Explorer Drive, Suite 500 Mississauga, ON Canada L4W 0B1 Phone: 905.602.9200 / Fax: 905.602.8766 Toll Free: 1-800-286-1304 www.hersheycanada.com

920

The Hershey Company is the largest North American manufacturer of quality chocolate, sugar confectionery products and is a leader in snacking innovation. The Hershey Company markets such iconic brands as HERSHEY’S, REESE, OH HENRY!, BROOKSIDE, barkTHINS, HERSHEY’S KISSES brand, TWIZZLERS, JOLLY RANCHER, ICE BREAKERS and ALLAN.

Hilary's Salesmaster Inc/STIG 565 Edgeley Blvd. Concord ON M5M4M4 Canada Phone: 416-618-0699

915

STIG. Disposable Vape.

Hi-Sharp Products Inc 69 Baywood Rd, Unit 1 Toronto ON M9V 3Y8 Canada Phone: 416-640-2575 / Fax: 416-640-2576 www.hisharpproducts.com

405

815

Peanut Roaster and Candy Packager. Great selection of peanuts, nuts, trail mixes and candy for everyone's likes. Looking to co-pack for your needs.

House of Horvath Inc. 77 Ossington Ave. Toronto ON M6J 2Z2 Canada Phone: 416-534-4254 / Fax: 1-888-534-5931 Toll Free: 1-800-387-0378 www.houseofhorvath.com

104

1R]]OHVVZLYHOVVDIHWEUHDNV%-(Æ“OWHUFUXVKHUVOLTXLGOHYHO monitors and alarms.

Icon Containment Solutions 222 905 N Main Street, D1 North Salt Lake UT 84054 United States of America Phone: 855-379-7867 www.icontainment.com

OPW, GPI, PMP, Wayne Pumps.

Horse and Buggy Brands/Golden BonBon 120 Turnbull Court. Unit L Cambridge ON N1T 1H9 Canada Phone: 519-620-8572 / Fax: 519-620-8573 Toll Free: 1-877-473-2688 www.horseandbuggybrands.com

Husky Corporation 2325 Husky Way 3DFLÆ“F028QLWHG6WDWHVRI$PHULFD Phone: 636-825-7200 www.husky.com

822

House of Horvath is Canada's top choice for cigars. With convenience and premium cigar products from all over the world, there is something for everyone.

Manufacturer and technical support of market leading secondary containment sump leak repair & corrosion prevention applications.

Igloo Refrigeration Ltd. 1RUÆ“QFK'ULYH Toronto ON M3N 1Y4 Canada Phone: 416-663-3051 / Fax: 416-663-5793 Toll Free: 1-888-408-8819 www.igloofoodequipment.com @IglooFoodsEquipm

1114

Igloo Food Equipment is one of the largest showrooms in Canada, selling refrigerated display cases, cooking equipment, smallwares.

,06,GHQWLÆ“FDWLRQPXOWLVROXWLRQ  9000, Henri-Bourrasa Ouest Montreal QC H4S 1L5 Canada Phone: 514-336-3213 / Toll Free: 1-888-336-3213 www.imsinc.ca @IMS_Labeling IMS offers labels, shrink sleeve, bar code, scanners, label printers, print - and - apply label applicators and labeling software. IMS helps customers to optimize their packaging line and track all products precisely.


The Convenience U CARWACS Show Listing | TORONTO 2019 InfoNet Technology 202 - 3480 Gilmore Way, Burnaby B.C. V5G 4Y1 Canada Phone: 604-689-7589 / Fax: 604-689-7599 Toll Free: 1-888-925-8125 www.infonet-tech.com @infonetTech1

516

We create powerful point-of-sale and fuel management software system for today's competitive retail fueling, convenience store and unattended card lock fueling marketplace.

Inform Brokerage Inc. 2286 Holdom Avenue Burnaby B.C. V5B4Y5 Canada Phone: 604-324-0565 / Fax: 604-324-1292 Toll Free: 1-800-203-8922 www.informbrokerage.com

637

Sun Rype products. Gay Lea products. Rose Packing. Foster Farms Corn Dogs. Gehl Foods Cheese Sauces. White Castle Sliders. Fentimans Craft Sodas.

Infyniti Scales 120 Brunel Road Mississauga ON L4Z 1T5 Canada Phone: 905-568-1823 / Fax: 905-568-3057 Toll Free: 1-800-315-7625 www.infynitiscales.com

938

Innovative Control Systems 1349 Jacobsburg Road Wind Gap PA 18091 United States of America Phone: 610-881-8000 / Fax: 610-881-8100 www.icscarwashsystems.com

304

,QQRYDWLYH&RQWURO6\VWHPVLVGHƓQLQJWKHZRUOGRIFDUZDVKLQJ technology; now offering EMV chip/debit hardware and software solutions for all segments: conveyor, in-bay automatics, and self-service.

Invenco 1 King Street West, Suite 41-800-216 Toronto ON M5H 1A1 Canada Phone: 416-518-2393 www.invenco.com

514

JBS Industries 2550 Henkle Drive Lebanon OH 45036 United States of America Phone: 513-228-2800 / Fax: 513-228-2810 Toll Free: 1-888-745-0720

436

Invenco is a global leader in EMV outdoor self-service payments. Now Canada can experience Invenco's revolutionary technology solutions used by millions of people every day.

JBS Industries® is a leading chemical manufacturer celebrating 40 successful years in the car wash industry. Always innovating. Check out our COMPASS® hyper concentrate line!

Iowa Rotocast Plastics 1712 Moellers Drive Decorah IA 52101 United States of America Phone: 563-382-9636 Fax: 563-382-3016 Toll Free: 1-800-553-0050 www.irpinc.com @irpinc

Johnsonville Sausage 50 Clythe Creek Dr Guelp ON N1E 7J4 Canada Phone: 519-362-0355 www.johnsonville.ca

800

Johnsonville Sausages will be sampled, both Roller Grill products and Ready to Eat Sausages.

Iowa Rotocast Plastics, Inc. offers products including ice-down merchandising solutions, wire racks, electronic refrigeration, and fabricated carts and kiosks for the food and beverage industry.

Istobal 1100 Page Street Bristol VA 24201 United States of America Phone: 1-800-336-8795 www.istobal.com

137

JTI-Macdonald 1 Robert Speck Parkway, Suite 1601 Mississauga, ON, Canada L4Z 0A2 Phone: 1-800-363-0490 www.jti.com

513

JTI-Macdonald Corp. is a part of JTI (Japan Tobacco International-, a leading international tobacco company. Primary brands in Canada include Export A, Macdonald Special, LD, Studio, Camel, Winston and American Spirit.

Since 1950, Istobal has designed, engineered and manufactured vehicle washing equipment with the owner environment and the consumer in mind worldwide.

Jan K. Overweel Ltd. 3700 Steeles Avenue West, Suite 702 Woodbridge ON L4L 8K8 Canada Phone: 905-850-9010 www.jkoverweel.com

1107

926

:HVKRSWKHZRUOGWREULQJ\RXWKHƓQHVWDQGPRVWLQQRYDWLYHIRRG products from around the globe.

JTI Canada Tech Inc. 1 Robert Speck Parkway, Suite 1601 Mississauga, ON, Canada L4Z 0A2 Phone: 1-800-363-0490 www.jti.com @JTI_global

613

JTI Canada Tech Inc., also a part of JTI, is the importer of Logic Compact and PLOOM TECH. With some of the world’s leading brands, JTI is quickly becoming a global player in the e-cigarette and tobacco vapour categories.


Juul Labs 560 20th Street San Francisco CA 94107 United States of America www.juul.ca @JUULvapor

1021

Juul Labs was founded with the goal of improving the lives of the world's one billion adult smokers.

Kleen-Rite Corp. P.O. Box 886 Columbia PA 17512 United States of America Phone: 717-684-6721 / Toll Free: 1-800-233-3873 www.kleen-ritecorp.com

127

Your one stop shop for all your carwash needs. Stop by our booth for great show special discounts.

Koa Natural Foods 1131 Gorham St Units 2-4 Newmarket ON L3Y 8X9 Canada Phone: 647-784-0850 www.koanaturalfoods.com

704

Kretek International 985 Westport Crescent Mississauga ON L5T 1E8 Canada Phone: 866-286-8585 / Fax: 1-800-611-7423 / Toll Free: 866-286-8585 www.kretek.ca

817

Specialty cigarettes. Premium hand rolled cigars/ mass market cigars/ Blunt wraps. Electronic Vapes & liquids. Tobacco accessories humidors.

Krown Rust Control 35 Magnum Drive Schomberg ON L0G 1T0 Canada Phone: 905-939-8750 / Fax: 905-939-8710 www.krown.com

220

We are dedicated to developing leading-edge rust inhibitors and lubricants/penetrants to help save people money and make their vehicles last longer.

Little Caesar of Canada ULC 2233 Argentia Road Mississauga ON L5N 2X7 Canada Phone: 905-822-7899 Toll Free: 1-888-822-7981 www.littlecaesars.ca

621

Offers full or limited menu, depending on venue size. Gas station/conveniencecstores, airports, mass transit terminals, stadiums, hospitals, universities and shopping destinations.

Lorbo Distribution Inc. 1360 rue HÊlène Ste-Julienne QC J0K 2T0 Canada Phone: 514-515-2685 www.lorbodistribution.com

1029

LSI Enterprises Canada Ltd. 2476 Argentia Rd Suite 103 Mississauga ON L5N 6M1 Canada Phone: 905-599-0994

829

MadeGood 2720 Steeles Avenue West Vaughan ON L4K 4N5 Canada Phone: 416-360-8200 www.madegoodfoods.com @madegoodfoods

624

MadeGood snacks are manufactured in a nut-free facility and are free from most common allergens, organic and contain nutrients equivalent to a serving of vegetables.

MapArt 70 Bloor Street East Oshawa ON L1H 3M2 Canada Phone: 905-438-3705 Fax: 905-723-6677 Toll Free: 1-877-231-6277 www.mapart.com @mapart @treefreecanada

900

MapArt is Canada's leading distribution house of maps, handbooks, tree-free greeting cards, souvenirs and children's impulse items. Come see our many new brands for 2019!


The Convenience U CARWACS Show Listing | TORONTO 2019 Maple Leaf Foods 6897 Financial Drive Mississauga ON L5N 0A1 Canada Phone: 905-285-5000 Toll Free: 1-800-268-3708 www.mapleleaf.ca @MapleLeafFoods

837

Maple Leaf Foods is a leading consumer protein company in Canada. Our brands serving the convenience trade are Maple Leaf, Schneiders and Shopsys.

Maqabim Distributors Ltd. 485 Union Avenue West Winnipeg MB R2L 0E1 Canada Phone: 1-855-378-2767 www.maqwholesale.com

1100

Mark VII Canada 623 South Service Road Unit 1 Grimsby ON L3M 4E8 Canada Toll Free: 1-866-658-9274 www.markvii.net

309

Mars Wrigley Confectionery 3389 Steeles Avenue East, Suite 402 Toronto ON M2H 3S8 Canada Phone: 416.449.8600 Fax: 416.449.1774 www.mars.com www.wrigley.ca

809

Global supplier of car wash equipment, service and chemicals with direct operations in Canada.

607

McCowan Design and Manufacturing is Canada's leading supplier of c-store/gas bar food service counters, cash counters, gondola & shelving, forecourt merchandisers, security cabinets, tobacco displays, waste units and signage.

McSweeney's Meat Snacks 2355 52nd Avenue SE Calgary AB T2C 4X7 Canada Phone: 403-215-6080 Toll Free: 1-800-663-4746 www.mcsweeneys.ca @canadianjerky

1132

Proudly Canadian supplier of crafted jerky & meat snacks. Starting with the best ingredients and cuts of meat our products are then naturally smoked and 100% gluten free.

Metro 360 120 Sinnott Road Toronto ON M1L 4N1 Canada Phone: 416-285-2050 Fax: 416-285-2056 www.metro360.ca

833

MI Petro Construction & Supply Inc. 4330 - 116th Avenue SE Calgary AB T2Z 3Z9 Canada Phone: 403-266-5558 Fax: 403-252-7585 Toll Free: 1-866-563-7868 www.mipetrogroup.com

120

Mighty Flame Canada 95 St. Clair Avenue West, Suite 1403 Toronto ON M4V 1N6 Canada Fax: 315-923-1004 Toll Free: 1-877-438-6444 ZZZPLJKW\ŴDPHFRP

532

Cookie+ Protein, Handfuel, Pizootz, Peanuts, NUGO

Now the leading manufacturer of chocolate, chewing gum, mints and fruity confections in Canada, Mars Wrigley Confectionery includes iconic brands includes M&M’s®, SKITTLES®, EXCEL®, SNICKERS®, TWIX®, STARBURST® and JUICY FRUIT®.

Masaru International Sales Inc. 27 - 1550 Bayly Street Pickering ON L1W 3W1 Canada Toll Free: 1-866-627-2781

McCowan Design and Manufacturing Ltd. 1760 Birchmount Road Toronto ON M1P 2H7 Canada Phone: 416-291-7111 / Fax: 416-291-0180 Toll Free: 1-888-782-5189 www.mccowan.ca

1127

Myle and Ki vaping pod systems presented by Masaru International Sales Inc., a Canadian distributor of vaping products, featuring Canadian made E-Liquid.

Mini Melts of Canada #1 - 1313 44 Avenue NE Calgary AB T2E 6L5 Canada Phone: 403-537-1045 www.mini-melts.ca @minimeltscanada

Mini Melts is a unique frozen dessert! Our pre-packaged ice cream comes in small delicious kernels that you eat with a spoon!

Mister Sweet 7270 Woodbine Avenue, Suite 304 Markham ON L3R 4B9 Canada Phone: 905-474-4450 / Fax: 905-474-2536 Toll Free: 1-800-905-1116 www.mistersweet.net

Mighty Flame is the leader in propane cylinder exchanges providing superior service and quality.

1020

Makers of quality confection, including soft style liquorice, wine gum rolls, soft mints and nougat bars. Distributed in Canada by Warehouse Trading.

Mondelez Canada Inc. 3300 Bloor Street West, Suite 1801 Toronto ON M8X 2X2 Canada Phone: 647-243-5400 www.mondelezinternational.com

627

Mondo Products Co. Ltd.

231

Mondelez International is well represented in Canada across snacking categories with our many brands, including: Cadbury Dairy Milk, Caramilk, Toblerone, Maynards candy, Halls belVita, OREO, Chips Ahoy!, Peek Freans, Dad’s biscuits, Ritz, Triscuit, Wheat Thins and Premium Plus crackers, Crispers, Bits & Bites snacks, Trident, Dentyne and Stride gum.

695 Westney Road S, Unit 1 Ajax ON L1S 6M9 Canada Phone: 905-426-9339 / Fax: 905-426-5240 Toll Free: 1-800-426-9339 www.mondo-products.com

0,3HWUR7HDPSURYLGHVUHWDLOLQGXVWU\NQRZOHGJH VLJQLƓFDQW experience in the petroleum & convenience market.

928

Mondo Products is a Canadian-owned company that manufactures and markets cleaners and equipment to service the car wash industry.

Monin Gourmet Flavorings 2880 Portland Drive Oakville ON L6H 5S8 Canada Phone: 905-829-9414 Fax: 905-829-2890 www.shasky.com

828


Mystical Distributing Co Ltd 6 Foster Stearns Roa Trenton ON K8V 5R5 Canada Phone: 613-394-7056 / Fax: 613-394-4957 / Toll Free: 1-800-856-7556 www.mysticaldistributing.com

700

0\VWLFDO'LVWULEXWLQJFRQWLQXHVWREHWKHFRXQWU\ VOHDGHULQƓUHZRUNVLQQRYDWLRQ7KLV\HDUSURXGO\ showcasing their low harm, salt nicotine device, RUSH.

National Carwash Solutions 1500 SE 37th Street Grimes IA 50111 United States of America Phone: 515- 986-3700 / Toll Free: 1-800-284-7956 nationalcarwashsolutions.com

109

National Energy Equipment Inc. 1850 Derry Road East Mississauga ON L5S 1Y6 Canada Toll Free: 1-866-574-5100 www.nee.ca

327

Canada's national petroleum commercial equipment distributor, sales and service for industry-leading products and technology. From fuel dispensers and card lock systems to fuel storage and monitoring control systems.

National Smokeless Tobacco Company 16720 Trans-Canada Highway, Suite 209 Kirkland QC H9H 5M3 Canada Phone: 514-782-1216 www.nstco.ca

1102

NSTC distributes the two top-selling brands of smokeless tobacco in Canada, Copenhagen and Skoal. NSTC continues to offer products that align with evolving adult consumer preferences.

Natural Balance Foods (Nakd Bars) 1 Drakes Farm, Drakes Drive, Long Crendon Aylesbury, Bucks HP18 9BA United Kingdom Phone: 905-599-9451 www.eatnakd.com

1124

Nakd bars are a great way to eat nutritious, healthy food without compromising on taste! Our snack bars are made from all natural ingredients.

Nestlé Canada Inc. 9050 Airport Road, Suite 101 Brampton, ON, Canada L6S 6G9 Phone: 416-218-3030 / Fax: 416.218.2700 www.nestle.com

1009

Nestlé‚ is tremendously excited about our innovation plan for 2019, as part of our ongoing strategy to support our consumer preferred brands - Kit Kat, Drumstick, Haagen-Dazs, and Carnation Breakfast Essentials. We will be pleased to welcome you at our Nestlé‚ Booth to share more exciting details of what’s coming your way in 2019!

NORBEC 97 Rue de Vaudreuil Boucherville QC J4B 1K7 Canada Phone: 450-449-1499 Fax: 450-641-4657 www.norbec.com

824

Specialist in the manufacturing of modular insulated metal panels for walk-in coolers and freezers and building envelope.

North Shore Tobacco Canada Inc. Box 458-124 Norfolk Street, N Simcoe ON N3Y 4L5 Canada Phone: 519-428-3332 Fax: 519-428-2230

921

Northern Dock Systems 415 Ambassador Drive Mississauga ON L5T 2J3 Canada Phone: 905-625-1758 Fax: 905-625-0187 Toll Free: 1-866-601-1758 www.northerndocksystems.com @northerndock

128

Northern Dock Systems specializes in sales and service of springless-high speed overhead performance door solutions specially designed for car wash and automotive applications.


The Convenience U CARWACS Show Listing | TORONTO 2019 Nuform Building Technologies Inc. 100 Galcat Drive Woodbridge ON L4L 0B9 Canada Phone: 905-652-0001 Fax: 905-652-0002 Toll Free: 1-877-747-9255 www.nuformdirect.com

433

Nuform Building Technologies Inc specializes in PVC building PDWHULDOVZKLFKIRFXVRQLPSURYLQJFRQVWUXFWLRQHIĆ“FLHQF\ SUHPLHUĆ“QLVKLQJVZKLOHEHLQJFRVWHIIHFWLYH&RPHYLVLWXVWRVHH our CONFORM, RELINE and RENU products.

NYS Collection 4 Timber Lane Marlboro NJ 07746 United States of America Phone: 732- 429-1507 Toll Free: 1-800-430-4211 www.nyscollection.com

1126

Ontario Convenience Stores Association 217- 466 Speers Road Oakville ON L6K3W9 Canada Phone: 905-845-9152 www.ontariocstores.ca @OntarioCStores

1036

Ontario Lottery & Gaming Corporation 4120 Yonge Street, 5th Floor Toronto, ON, Canada M2P 2B8 Toll Free: 1-800.387.0104 www.olg.ca

713

OLG would like to remind our convenience lottery retailers about the importance of executing our merchandise and POS to the highest standard. Please remember to keep your “Play Area� and Instant Ticket merchandisers clean and clutter free.

1<6+,7(&+FHOOSKRQHDFFHVVRULHV+L7HFKĹ´RRUUDFN+L7HFK counter rack. High quality & strong value products for cables, car & wall chargers, ear buds & power banks. All IPhone products are MFI FHUWLĆ&#x201C;HG'LVWULEXWLRQWKURXJK&RUH0DUN

OPW 9393 Princeton Glendale Road Hamilton OHIO 45011 USA Toll Free: 1-800-422-2525 www.opwglobal.com

Oasis Car Wash Systems 1909 E. 12th St. Galena KS 66739 United States of America Phone: 620-783-1355 www.oasiscarwashsystems.com

For 125 years, OPW has led the way in designing and manufacturLQJZRUOGFODVVUHWDLOIXHOLQJĹ´XLGKDQGOLQJDQGFDUZDVKV\VWHP VROXWLRQVIRUWKHVDIHDQGHIĆ&#x201C;FLHQWKDQGOLQJDQGGLVWULEXWLRQRI IXHOVDQGFULWLFDOĹ´XLGV7ROHDUQPRUHDERXW23:Ĺ?V\HDUVRI providing industry-leading solutions, visit us at our booth or see our website above.

121

Complete line of touch-free and soft touch in-bay automatics. Learn about our "My Wash Buy Up" technology!

Oberto Snacks Inc. 7060 Oberto Drive Kent WA 98032 United States of America Phone: 253-437-6100 Toll Free: 1-877- 453-7591 www.oberto.com

721

P.D. McLaren Limited 135, 138 #41 - 110 Scotia Court Whitby ON L1N 8Y7 Canada Phone: 905-428-8403 / Fax: 905-579-7444 www.pdmclaren.com &RPPHUFLDOĹ´HHWUHIXHOHUVDQGIXHOPDQDJHPHQWV\VWHPV'() aviation and marine refueling solutions. Fuel polishing and bulk metering systems. Vehicle wash systems, K-9 pet washes.

Today Oberto provides innovative delicious, healthy and convenient protein-packed snacks under the Oberto & Cattleman's brands.

Old Dutch Foods Ltd. 545 Deerhurst Drive, Unit 2 Brampton ON L6T 5K3 Canada Phone: 905-458-5986 / Fax: 905-458-0108 Toll Free: 1-800-387-2273 www.olddutchfoods.com @olddutch

401

805

Old Dutch Foods manufactures and distributes a full line of innovative quality chips and snacks.

PAB Wholesale Inc. P.O. Box 195 Pointe Au Baril ON P0G 1K0 Canada Phone: 613-866-2891 www.pabwholesale.com

739

PAB wholesale has been providing exceptional service and products to retailers in Canada for nearly 20 years. Our brands Smokestyle Meats and Homestyle sweets have become a staple for many retailers.

Pagonis Live Bait Ltd 60 Bertal Road Toronto ON M6M 4M4 Canada Phone: 416-534-3531 Fax: 416-534-4630 www.evergreennightcrawlers.com

604

Pagonis Live Bait Ltd. has been serving the North American bait industry for over 30 years. We strive to maintain quality, consistency and availability of our products to our customers worldwide.

Payment Source Inc. 365 Evans Ave., Suite 301 Toronto, ON M8Z 1K2 Phone: 416-255-8897 www.paymentsource.ca @PaymentSourceCA

720

Payment source provides prepaid mobile top-ups, gift cards and Ć&#x201C;QDQFLDOSURGXFWVVHUYLFHVWRPRUHWKDQ&DQDGLDQUHWDLOHUV

PDQ Manufacturing Inc. 1698 Scheuring Road De Pere WI 54115 United States of America Phone: 920-983-8333 Toll Free: 1-800-227-3833 www.pdqinc.com

321

PDQ Manufacturing is recognized as the technological leader in vehicle wash systems, providing superior quality, outstanding support, DQGSURGXFWVWKDWFRQWULEXWHWRRXUFXVWRPHUV SURĆ&#x201C;WDELOLW\

PECO Car Wash Systems 244 Rex Blvd. Auburn Hills MI 48326 United States of America Phone: 248-299-5800, 248-299-9001 Toll Free: 1-800-448-3946 www.pecocarwash.com

139

PECO CarWash Systems manufactures premium car wash systems. PECO has gained the reputation for providing high quality systems at a competitive price. The most HELPFUL brand in car washing!

Peel Regional Police, Crime Prevention Services Mississauga ON Canada Phone: 905-453-2121 Ext 4018 www.ontariocstores.ca @PeelCrimePrev

1210

Peel Regional Police Crime Prevention Services will provide robbery, theft, gas-drive off & fraud prevention information as well as updated cannabis legislation and what retailers should know about selling cannabis. products.


PetroClear 200 Fourth Street Albion IL 62806-1313 United States of America Phone: 281-382-2852 / Fax: 281-360-3283 www.petroclear.com

116

3HWUR&OHDUSURYLGHVIXHOGLVSHQVHUĆ&#x201C;OWHUVDQGĆ&#x201C;OWUDWLRQDFFHVVRULHV for dispensing petroleum, ethanol, methanol and biodiesel blends at retail and commercial fuel sites.

Phoenix Petroleum Ltd. P.O. Box 3057 Stn B Fredericton NB E3A 5G8 Canada Phone: 506-459-6260 / Fax: 506-459-6260 www.phoenixpetro.ca

339

PM Electric / PM Signs Corp 12925-148th Street Edmonton AB T5L 2H9 Canada Phone: 780-454-6490 / Fax: 780-451-0337 Toll Free: 1-800-454-6490 www.pmsigns.ca www.pmelectric.ca @PMSigns

438

Petroleum service and construction contractor for retail, commercial, aviation and industrial. Ontario and Canada.

Manufacturer of canopy fascia, building, and pylon signage. Design-builder of custom forecourt distribution panels. Complete electrical installation services and full signage rebrand project management.

PMP Corporation 110 25 Security Drive Avon CT 06001-0422 United States of America Toll Free: 1-860-677-9656 / Fax: 888-674-0196 www.pmp-corp.com

New remanufactured service station equipment, including environmental monitoring products, displays, keyboards, LED backlight, printers, valves, meters, mechanical computers, pulsers, sensors and foodservice products.

Power Pressure Systems Inc. PO Box 399 285793 Airport Road Norwich ON NOJ 1P0 Canada Phone: 519-468-3886 / Fax: 519-468-2078 Toll Free: 1-877-813-8588 www.powerpressure.ca

437

ProTELEC Checkmate 200-1450 Mountain Ave. Winnipeg MB R2X 3C4 Canada Phone: 204-949-1417 / Fax: 204-947-3078 Toll Free: 1-866-775-6620 www.proteleccheckmate.com

504

536

Pure Hemp/Smoking Rolling Papers 3226 Wharton Way Mississauga ON L4X 2C1 Canada Phone: 416-535-3497 Fax: 1-866-262-6912 Toll Free: 1-888-473-5543 www.purehemp.com www.roll-your-own.com

727

Quiznos 4700 S Syracuse Street, Suite 640 Denver CO 80237 United States of America Phone: 720-359-3300 www.quiznos.com

813

3URYLGLQJSXULĆ&#x201C;HGZDWHU LFHIRUWKHFDUZDVK FVWRUHLQGXVWU\ for over 25 years. Water Vending & Ice Vending 24/7.

We are the North American exclusive importer of Pure Hemp DQG6PRNLQJEUDQGUROOLQJSDSHUVĆ&#x201C;OWHUVDQGDFFHVVRULHV2XU warehouse is located just outside of Toronto.

Making a world of GLĆąHUHQFHLQ

VEHICLE WASH SYSTEMS

Restaurant - Home of the original toasted sub.

R3 Redistribution 3- 4240 Harvester Road Burlington ON L7L 0E8 Canada Phone: 604 649-7846 www.r3distribution.ca

1134

Distributor of paper washroom supplies, soap and hand sanitizer, store cleaning chemicals, food service packaging, straws and napkins.

Race Pro Products Inc. 1131 216 S Arrowhead Avenue San Bernardino CA 92408 United States of America Toll Free: 1-800-657-4811 Fax: 800-655-9792 www.raceproproducts.com Race Pro Products. Core-Mark's national private label. Delivering economy, value, and quality to convenience stores across Canada.

Power Pressure Systems Inc. provides sales, service, parts supplies & repairs for self serve, touchless, friction & conveyor washes.

Rapid Dose Therapeutics Inc. - QuickStrip 1121 Walkers Line, Unit 3 Burlington ON L7N 2G4 Canada Phone: 416-477-1052 www.rapid-dose.com @rapiddose

1004

QuickStrip Energy. QuickStrip Sleep. QuickStrip Vitamin B12. QuickStrip Nicotine.

Protelec Checkmate - Provides multiple, simple-to-use, cost-effective solutions for employee safety. 24-7 monitoring - both our operators DQGIDFLOLW\PDLQWDLQWKHKLJKHVWFHUWLĆ&#x201C;FDWLRQLQWKHLQGXVWU\

Principal LED 3490 Venture Drive San Angelo TX 76905 United States of America Phone: 325-227-4577 www.p-led.com

Pure Choice Water & Ice A-12 Graham St. Blenheim, ON N0P 1A0 Phone: 519-351-1444 Toll Free: 866-278-7873 purechoicewater.ca

110

Principal LED is the leader in manufacturing and delivering sign and lightning solutions to the sign industry. We pride ourselves on innovation and custom solutions.

PurClean/ PurWater 415 3315 Orange Grove Avenue North Highlands CA 95660 United States of America Toll Free: 1-800-882-8854 www.pureclean.com Developing and delivering innovative water treatment solutions for the car wash industry since 1983, we are committed to engineering products that set the industry standard.

Raymar Equipment Service 26 Napier Court Utopia ON L0M 1T0 Canada Phone: 705-733-1459 / Fax: 705-733-1474 www.raymarequipmentservice.ca

234

RDM Industrial Electronics, Inc. 850 Harmony Grove Road Nebo NC 28761 United States of America Phone: 828-652-8346 Fax: 828-652-2697 Toll Free: 1-800-282-5183 www.rdm.net

228

Visit Washworld at the Transchem Group Booth #211 Toronto, March 5-6

Raymar has been in the industry for over 40 years. Specializing in building bulk plants and gas stations.

RDM is the industry's leading remanufacturer of petroleum electronics and car wash equipment. Specializing in remanufactured and new circuit boards. For a complete list, visit rdm.net

www.washworldinc.com


The Convenience U CARWACS Show Listing | TORONTO 2019 ReCreation Marketing 3804 Boulevard St Laurent Montreal QC H2W 1X6 Canada Phone: 514-867-2214 recreationmarketing.ca

823

We sell smoking and vaping accessories like rolling papers, smoking pipes and grinders.

revinmedia Inc 36 Central Park Ave. Dundas ON L9H 2M7 Canada Phone: 905-616-6115 www.revinmediainc.com

200

Revinmedia specializes in car wash media including: strategic marketing, graphic design and sign manufacturing. From concept to production and installation.

Ricola Canada Inc. 181 University Avenue, Suite 900 Toronto ON M5H 37M Canada Phone: 416-451-0982 www.ricola.com @ricola_CA

1012

For naturally effective cough and sore throat relief. It's the earth's goodness for your wellness. That's Ricola.

Roll-A-Shade 112 College Street, Suite 411 Toronto ON M5G 1L6 Canada Phone: 416-639-1365 / Fax: 416-639-1366 Toll Free: 1-888-245-5077 www.rollashade.ca @RollAShade

527

Lower energy costs! Protect perishable inventory! Reduce heat gain and glare! Maximize advertising space! Roll-A-Shade has been a leading manufacturer of shading solutions for over 30 years. We service any location across Canada. Come visit us at booth 527 to learn more!

Saint Jimmy's Coffee 500 Sheppard Avenue East Toronto ON M2N6H7 Canada Phone: 416-250-9427 Fax: 416-774-2455 Toll Free: 833- JIMMYS1 (546-6971) www.saintjimmyscoffee.ca @StJimmysCoffee

705

Samrok Canada Inc. #519, 105-150 Crowfoot Crescent NW Calgary AB T3G 2P6 Canada Phone: 403-241-3207 Fax: 403-241-3216 Toll Free: 1-800-304-1814 www.samrok.com

1022

North America's fastest growing coffee service has installed hundreds of units in convenience stores and gas stations through Ontario. To receive your free unit, see booth #705.

Second Cup 6303 Airport Rd, Second Floor Mississauga ON L4V 1R8 Canada Phone: 905-362-1818 x 1507 Fax: 905-362-1121 Toll Free: 1-800-569-6318 www.secondcupcanada.com @SecondCupCanada

812

SEM Inc. 3610 Valiquette St- Laurent QC H4S 1X8 Canada Phone: 514-334-7569 Fax: 514-334-5922 Toll Free: 1-888-334-7569 www.sem.ca

427

SIR Solutions 650 3565 Jarry East Montreal QC H1Z 4K6 Canada Phone: 514-593-5012 / Fax: 514-593-4810 Toll Free: 1.844.687.1827 www.sirsolutions.com

508

Second Cup Coffee is a Canadian specialty coffee retailer operating approximately 300 cafĂŠs across the country.

Scandinavian Tobacco Group 600-1000 de Serigny Longueuil QC J4K 5B1 Canada Phone: 450-677-1807 Machine-made cigars.

725

Scholtens Inc./ Cottage Country 279 Sumach Drive Burlington ON L7T 0B5 Canada Phone: 905-631-2999 Fax: 905 631-3222 Toll Free: 1-877-787-0777

937

SEM is a manufacturer of unattended payment and control solutions. Money changer, card/token vending machine, self- service prepaid/ debit/credit card payment system and pay station for car wash.

SIR Solutions provide retail businesses with point-of-sale and management software, customized services and equipment that evolve according to their business growth.

Cottage Country, available from Scholtens Inc., is Canada's premium brand for the widest assortment of best-selling, everyday candies, nuts and trail mixes, all in one convenient program.

The Leading U.S. Car Wash Payment Technology & Wash Monitoring Services

COMING TO CANADA

"Easily manage and report on all your washes from one centralized platform "Spend more time generating revenue and less time maintaining your car wash "Maximize wash uptime and store personnel productivity by using our trained car wash specialists to monitor your wash

DRBsystems.com StartWithUnitec.com

Learn More MARCH 5-6 BOOTH 115


SoBrite Technologies 809 W. Center Street Eureka IL 61530 United States of America Phone: 309-467-2335 / Fax: 309-467-2539 Toll Free: 800-762-7483 www.sobrite.com

202

SoBrite Technologies designs and manufactures water reclaim systems, spot-free water units, water softeners and proven car wash reclaim odor control systems.

Soft Signs 232 207353 Hwy 9 Mono ON L9W 6J2 Canada Phone: 519-938-9986 / Toll Free: 1-800-218-5119 www.softsigns.com

SSCS, INC 650 Work Street, Suite A Salinas CA 93901 United States of America Phone: 831-755-1800 Fax: 831-422-1463 Toll Free: 1-800-972-7727 www.sscsinc.com @sscsinc

917

Since 1981, SSCS has been the leader in retail petroleum and FRQYHQLHQFHVWRUHEDFNRIÆ&#x201C;FHVRIWZDUHZLWKWKHÆ&#x201C;QHVWWUDLQLQJDQG support in the industry.

South Cove Foods 5185 Tamken Road Mississauga ON L4W1P1 Canada Phone: 905-206-0809 / Fax: 905-206-9206 Toll Free: 1-866-829-3666 www.southcove.ca

1115

STI Conveyor Systems 41 Saunders Road Barrie ON L4N 9A7 Canada Phone: 705-728-4868 www.sticonveyor.com

927

Sparkle Solutions Corp 100 Courtland Avenue Concord ON L4K 3T6 Canada Phone: 905-660-2282 / Fax: 905-660-2268 Toll Free: 1-866-660-2282 www.sparklesolutions.ca

526

STLTH Vape 1326 Huron Street #391 London ON N5V2E2 Canada Phone: 336-523-5046 www.stlthvape.com STRATACACHE 2 Emmet Street, Suite 200 Dayton OH 45405 United States of America Phone: 937-220-9804 Toll Free: 1-877-761-1122 www.STRATACACHE.com @STRATACACHE

606

Packaged candy, nuts, chocolate and snack.

Sparkle Solutions distributes vended and OPL laundry equipment and card charging stations in Ontario and Canada wide.

SRP Company Canada #1 802 Cochrane Drive Markham ON L3R 8C9 Canada Phone: 905-947-8791 / Fax: 905-947-9147 Toll Free: 1-800-387-3323

601

105

STI is laser focused on producing the highest quality, longest lasting belt conveyors available today.

Sureguard/Post Guard 5 Shirley Avenue Kitchener ON N2B 2E6 Canada Phone: 519 772-1976 Fax: 519 570-4333 www.sureguard.ca

520

Tank Traders P.O. Box 190 La Salle MB R0G 1B0 Canada Phone: 204-736-4288 / Fax: 204-736-4508 Toll Free: 1-866-553-2131 www.tanktraders.com

512

Interior/exterior safety products for commercial, residential, i.e. EROODUGFRYHUVVSHHGEXPSVÅ´H[EROODUGV

Tank Traders supplies a national network of retailers with propane tank exchange program. Consumers exchange their empty cylinders ZLWKDSUHÆ&#x201C;OOHGUHSODFHPHQW

Targo Distribution Inc. 107-17665 66A Avenue Surrey B.C. V3S2A7 Canada Phone: 866-818-9303 Ext. 2513 www.targodistribution.com

1033

TCBY Division of MTY Food Group 8150 Transcanada Highway Montreal QC H4S 1M5 Canada Phone: 514-336-8885 www.tcbycanada.com TFB & Associates Limited Fisherman's Friend 7300 Warden Avenue, Suite 210 Markham ON L3R 9Z6 Canada Phone: 905-940-0889 / Fax: 905-940-0913 www.tfb.ca

505

821

TFB & Associates Limited - distributor of Fisherman's Friend lozenges.

C-STORE COMMANDER POS

GILBARCO, WAYNE & BENNETT PAY @ PUMP FULLY CONTROLLED BACK OFFICE & POS SYSTEM LOYALTY, FLEET, GIFT CARD PROCESSING AND MERCHANDISE{DISCOUNTING REAL TIME SALES, INVENTORY MANAGEMENT{& DYNAMIC REPORTING MOBILE PAYMENTS 24 / 7 CUSTOMER SUPPORT

WWW.INFONET-TECH.COM


The Convenience U CARWACS Show Listing | TORONTO 2019 The Great Canadian Meat Co. 1390 Hopkins Street Whitby ON L1N 2C3 Canada Phone: 905-666-9395 / Fax: 905-666-0224 www.greatcanadianmeat.com @greatdcnmeat

814

Canada's premier supplier of quality meat snacks. Totally Canadian since 1992.

Three Farmers Foods Inc. 514A - 45th Street East Saskatoon SK S7K 0W2 Canada Phone: 1-306-220-8873 / Fax: 306-955-9597 Toll Free: 1-877-295-1551 www.threefarmers.ca @threefarmers

802

101

Tommy Car Wash Systems has a 50-year history of bringing industry-changing innovations to market through a process of development, testing, and success in their corporate-owned operations.

Top Star Hitech Ltd. ANEX #111, 3825 34 Street NE Calgary AB T1Y628 Canada Phone: 403-805-5051

908

Total Meter Services Inc. 70 Worcester Road Etobicoke ON M9W 5X2 Canada Phone: 416-225-5867 / Fax: 416-225-1938 www.totalmeter.com

216

For more than 30 years, TMS has provided automated propane dispensing systems, turnkey automation solutions from skid fabrication to automation software and meter calibration.

214

Upwardor is a leading Canadian manufacturer of overhead doors for commercial & residential applications. We specialize in the manufacturing of a full range of sectional garage doors for the commercial and residential markets as well as a pneumatic door operator, called POWAIRDOR, and a newly expanded high-end residential offering.

Van Houtte Coffee Services

Three Farmers brings you healthy roasted pulse snacks, roasted chickpeas, lentils, pea pops grown and made in Canada. These don't just taste great, they are good for you.

Tommy's Express Car Wash 240 E. 8th Street Holland MI 49423 United States of America Phone: 616-796-0459 www.tommys-express.com @tommys_express

Upwardor Inc. 8025 Lawson Road Milton ON L9T 5C4 Canada Phone: 905-876-3667 / Fax: 905-876-3533 Toll Free: 1-800-667-3367 www.upwardor.com

904

Bay 1, 2915 10th Avenue NE Calgary AB T2A 5L4 Canada Phone: 483-255-2740 www.vhcoffeeservices.com Offering "Total Coffee Solutions" for your c- store needs including fully branded coffee programs with marketing POS, coffee-brewing equipment and premium coffee brands.

VDMS Canada Inc. 2460 Tedlo Street Unit C Mississauga ON L5A 3V3 Canada Phone: 1-888-611-8367 www.venddatams.com @VenddataMS

626

Leaders in providing secured retailing solutions for the control & sale of high-value products. Real-time data analytics & powerful digital media platform.

Veripac, LLC 4765 Earth City Expressway Bridgeton MO 63044 United States of America Phone: 314-809-3039 / Fax: 636-688-7995

1129

Waleco Inc. 5611 McAdam Road Mississauga ON L4Z 1N4 Canada Phone: 905-712-4915 / Fax: 905-712-2156 www.waleco.ca @Waleco_Inc

221

211

123

Tyson Foods Canada Inc. 226 Britannia Road East Mississauga ON L4Z1Z6 Canada Phone: 416-770-2172 www.tysonfoodservice.com

916

Wash Tech 190 Southgate Drive Guelph ON N1G 4P5 Canada Phone: 519-824-5434 / ax: 519-824-4493 www.wash-tech.ca WashLinks/Sonny's 655 Queensway East Mississauga ON L5A 3X6 Canada Phone: 647-463-4425 / Fax: 905-273-7271 Toll Free: 855-695-3141 www.washlinks.ca

201

525

Security Roll Shutters manufactured in Calgary. Ideal for storefront, cabinet and counter. Manual spring or motor with locking and anti-pushup devices.

Unilever Canada 160 Bloor Street East Toronto ON M4W3R2 Canada Phone: 416-964-1857 www.unilever.ca

32

|

March / April 2019

722

SimplyProtein Bars, SimplyProtein Whey Bars, SimplyProtein Kids Bars, SimplyProtein Nut & Fruit, SimplyProtein Chips

Western Refrigeration & Beverage Equipment 1137 1232 - 36th Avenue NE Calgary AB T2E 6M8 Canada Phone: 403-250-9656 / Toll Free: 1-888-443-1946 www.wr.ca Canada's leading distributor of convenience store & beverage equipment since 1946. Exclusive distributor of Ice-O-Matic, Atosa, and Howard McCray products in Western Canada. Come see us at Booth 1133.

Weston Foods 1425 The Queensway Etobicoke ON M8Z 1T3 Canada www.westonfoods.com

936

Wex, Inc. 413 97 Darling Avenue South Portland ME 04106 United States of America Phone: 207-576-7690 www.wexinc.com The WEX Fleet Card can help save on fuel costs each year, while reducing risk of fraud and easing administrative hassles.

Transchem Group 1225 Franklin Boulevard Cambridge ON N1R 7E5 Canada Phone: 519-740-0150 / Fax: 519-740-2008 www.transchem.com

Ultra-Lite Shutters & Atlas Rolling Entry Systems 7307 - 40 Street SE Calgary AB T2C 2K4 Canada Phone: 403-280-2000 / Fax: 403-280-1558 Toll Free: 1-877-350-3667 www.ultraliteshutters.ca @ULShutters

909

Weston Foods is a leading North American bakery company with a specialized focus across all key bakery categories.

Distributor for Containment Solutions FRP Tank, Wayne, FE Petro, Incon, OPW, Bulloch, Benecor DEF equipment, LSI Lighting, Piusi and Ameron FRP Pipe.

Tyson Foods Canada is introducing Hot `n' Ready individually wrapped P.M. Sandwiches. Stop by the booth and try one cheeseburger, southern fried chicken or BBQ pork rib.

Wellness Foods Inc. 200 - 204 Spadina Avenue Toronto ON M5T 2C2 Canada Phone: 905-484-7902 www.simplyprotein.ca @simplyprotein

Wiz-Tec Computing Technologies Inc. 17, 4312 Ogden Road SE Calgary AB T2G 4V3 Canada Phone: 403-250-8660 www.wiz-tec.com

432

vGas: self-service & cardlock solutions. vPOS: 100% iPOS compatible mobile POS. ZoomLock: mobile card-lock app. ZoomWash: mobile car-wash app.

Wwwash Canada 133 3615 Sierra Morena Road SW Calgary AB T3H 3A7 Canada Phone: 639-471-4990 / Toll Free: 1-833-927-4277 www.wwwash.com @WwwashCanada Wwwash is a mobile app for self-serve & automatic car washes with all the features of pay station straight from users' smartphones.

Zep Vehicle Care 2930 Waters Road, Suite 230 Eagan MN 55121 United States of America Phone: 651-251-7005 www.zepvehiclecare.com

:DVK/LQNVLVDFHUWLĆ&#x201C;HGGLVWULEXWRURI6211< 6WKHODUJHVWPDQXfacturer of conveyorized car wash equipment in the world. Better, faster, safer ... for less.

Waterbridge 680 Granite Court Pickering ON L1W 4A3 Canada Phone: 416-750-8807 www.waterbridge.net @Waterbridgejoy

914

Wayne Fueling Systems Dover DFS 40 Sharp Road Brighton ON K0K1H0 Canada Phone: 613-475-3313 www.wayne.com @wayne_gaspumps Service station dispenser manufacturer

301

414

Zep Vehicle Care takes an innovative approach to our products and programs, all with the intent to maximize the ROI of your car wash.

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FEATURED PRODUCTS Pure Choice Water & ICE

Increase your profits, traffic, and repeat customers with a new 24/7 Purified Water or NEW Purified Ice Vending Machine. We offer a full range of water and ice vending machines that generate high profits, increase traffic and repeat customers. We specialize in water treatment, water purification, water vending and ice vending equipment. We also offer parts, supplies and service for most makes.

Coming to Canada! Increase car wash uptime, productivity and revenue with advanced point-ofsale and tunnel solutions. Easily manage and report on multiple washes from a centralized platform. Maximize wash uptime and store personnel productivity by having us monitor your wash. We help you spend more time generating revenue and less time maintaining your wash.

866.278.7873 cam@purechoicewater.ca

800.336.6338 www.drbsystems.com

BOOTH

#536

443.561.1200 www.startwithunitec.com

BOOTH

#115

Introducing Chargetab™

A patented, pre-charged, disposable emergency mobile device charger that is actually good for the environment. With repurposed and refurbished batteries, biodegradable shell, weatherproof packaging and a 2 year shelf life. Every time a Chargetab is purchased, there is one less battery headed for landfills. There is no other product like Chargetab on the market. Chargetab plugs directly into your device without the need for any extra wires, giving you the convenience of battery life anytime, anywhere. Charge your phone, save the planet!

Sonny’s Mammoth™ Air Drying System

Sonny’s Mammoth™ Air Drying System features a compact blower that dries the side of a vehicle from the wheel to the top of the highest SUV – ideal primary side drying solution for short tunnels as well as a perfect finishing dryer for high volume locations, with a pivoting option available. 416.616.2428 www.washlinks.ca

BOOTH

#201

888.755.1222 www.chargetab.com

In-bay Automatics

BOOTH

Whether you are looking for touch free or soft touch for your automatic bay, Oasis Car Wash Systems offers an in-bay automatic perfect for your site. With the highest throughput and dependability in the industry Oasis and its distributor network is a preferred partner. With MyWash Pass, unattended car washes can now offer unlimited wash programs. Contact us for details.

#429

CAF - Leader in Outdoor Cleaning

Clean stores sell more! CAF is the industry leader in supplying cleaning products to help retailers differentiate with clean to grow sales and improve profitability. Our robust customer training and digital product support ensures ongoing success. CAF products are proven successful at over 30,000 c-stores. 888.737.0025 www.mycaf.com

BOOTH

#1008

BOOTH

#121

800.892.3537 www.oasiscarwashsystems.com

ADT – Our business is securing yours

It’s impossible to keep your eyes on your business 24/7. That’s why ADT Interactive for Business is the best solution for you—remote business security and wireless control allow you to monitor your business at any time, from any location. ADT Interactive Solutions is a user-friendly web management platform that ties intrusion detection and access control into one integrated system—so you can run a safer, more efficient business.

BOOTH

#521

Whether you want to check on your customers and employees through real-time video, set your AC on high or help your employees feel safer by turning on the outdoor lights, ADT Interactive Solutions offer you the freedom and flexibility to help you manage your business from almost anywhere. 416.659.7493 www.adt.ca

Try our Newest 4 Step Paint Sealant Process, Molten Shield today!

Blendco’s NEW Rust-Oleum® Certified ground breaking four step process is changing the way cars radiate shine! Each of our four innovative steps contains proprietary shine enhancers which build upon each other creating a remarkable shine that POPS. Your customers will drive away happy! 800.446.2091 www.blendco.com

BOOTH

#425


NEW PRODUCTS & EQUIPMENT FEATURED AT THE TORONTO SHOW

MONEXgroup TAP & Wash Solution

BOOTH

#928

Mini Melts - The Ice Cream Dream

* Unique Flash Frozen Ice Cream kernels * Rich & Creamy Premium Ice Cream, no Ice Milk or substitutes * Made in Canada with Canadian dairy * Loved by all age groups * Low wholesale cost + high popularity = Great Profit Potential * New customer incentives Join the Mini Melts team today!

BOOTH

#524

403.537.1045 www.minimelts.ca

MONEXgroup’s unattended payment solution is revolutionizing the car wash industry in Canada. With nearly 1,000 devices deployed nationwide thus far, car wash operators are enjoying higher sales, greater average spend, more return visits, lower costs through a reduction or elimination of coin (your choice), and improved customer satisfaction. The solution accepts Visa, MasterCard, Interac, Apple Pay, Android Pay, and Google Pay. Visit our show booth or contact us at corporatecare@monexgroup.com to learn more! 866.286.7787 MONEXgroup.com

Tank Traders Propane Tank Exchange

Outdoor living spaces have become a growing priority for home owners. Portable fuel for barbecue grills, outdoor space heaters, fire pits, and gas lights is now in high demand. Consumers are looking for a quick and convenient way to purchase propane tanks. Expand your product offering with a popular outdoor product from a recognized, national brand and add revenue without using valuable indoor shelf space! 866.553.2131 www.tanktraders.com

ATM Services for Retail Merchants

Cardtronics is Canada’s largest and most capable ATM operator. We bring together unmatched global scale with local service and support to provide Canadian businesses with the best available ATM solutions.

BOOTH

866.877.8384 www.cardtronics.ca

#512

BOOTH

#723

Infonet - POS & Back Office Solution for Gas Stations and C-Stores

FINDOOR - The Revolutionary Folding Doors

The revolutionary folding door from Finland is now in North America. For more than 30 years and more than 30,000 installs in Europe and North America, the FINDOOR has almost no maintenance, is low cost and weather proof.

BOOTH

#317

866.338.8308 www.findoor.ca

BOOTH

#516

Carter Wash Systems Is a locally owned Canadian based car wash service/ sales company. We offer repair services, preventive maintenance programs and car wash inspections to both our corporate and independent customers. We specialize in not just in-bay automatic car washes but all types of washes as well.

BOOTH

#531

We are a proud partner with D&S car wash equipment for your new car wash requirements in both IQ touch and Touchless equipment packages. Also, we proudly partner with JBS (Just Better Soap) offering a full line of both touch and touchless chemicals for your car cleaning needs. 905.321.6943 Carter Wash Systems

BOOTH

#528

We create powerful point-of-sale and fuel management software systems for today’s competitive retail fueling, convenience store and unattended/card lock fueling marketplace. At Infonet, our mission is to provide superior software technologies and proven consulting and user support services to our clients. We pledge to achieve this by integarting our systems into our customers’ operating environments and enhancing their ability to do business more efficiently and profitably. Our products are installed across North America ranging from single site gas station/ convenience stores to major chains. 888.926.8125 www.infonet-tech.com

AIR-serv tire inflation equipment and services AIR-serv is the global leader in supplying tire inflators and self-serve auto vacuum equipment and sevices to the retail petroleum industry. AIR-serv currently services more than 80,000 retail petroleum stores across North America. AIR-serv has coast-to-coast service coverage in Canada. The AIR-serv Total Service Program eliminates the purchase and maintenance cost of this equipment and provides state-ofthe-art equipment, professionally maintained to maximum operating capacity at all times. AIR-serv’s uptime rate is an astounding 99.5%! 800.263.1429 www.AIR-serv.com


CANADIAN CANADIAN

CARWASH CARWASH ASSOCIATION ASSOCIATION

march 2019

Directors christopher armena – Brad Baldwin – mike Dietrich –

mark VII

Zep VehIcle care Inc.

parklanD Fuel corporatIon

Domenic Dimonte – terry Fahey –

crosstown car washes

Fahey electrIc/capItal

wash systems

Brad Goetz –

monDo proDucts co. ltD.

alex Grieve – Jason kaye –

Valet car wash

BayVIew car wash ltD.

sean mcBride –

cleanInG systems Inc.

kirsten Vaive –

BIG cIty

auto n truck wash

mark Vella –

7-eleVen

NATIONAL OFFICE Finance Director Karen Dalton cae operations Director Kiki cloutier manager membership Jorge de Mendonça canadian carwash association 783 annette street toronto, on m6s 2e4 tel: 416.239.0339 Fax: 416.239.1076 office@canadiancarwash.ca www.canadiancarwash.ca

Find a

CaRWaSH › The carwash search feaTure ‹

canadiancarwash.ca/search http://canadiancarwash.ca/search on the CCA website has close to a thousand member sites on it. Is your carwash listed? Member sites are listed for free, so contact office@canadiancarwash.ca for more information.

|

The CCA For Sale website feature offers carwash operators a place to find a new carwash to purchase or to sell a carwash. There are three current excellent investment opportunities available online.

carwash connect

rudy van woerkom –

36

Looking to SeLL or Buy a CarwaSh?

March / April 2019

›› MoDern 8-Bay SeLF SerVe Site in toronto, on Located at 142-144 Galloway Rd. in Toronto, ON, it is a successful, modern bright 8-bay car wash in a prime location with high traffic and no competing car wash in a 10 km area. Extra income from rental and detailing shop and sale includes land, building, equipment, and business. Great site, 23,086 SF. Contact: Claire Blicker, Vice President, Sales Representative, Metropolitan Commercial Realty, Inc. claire.blicker@metcomrealty.com or call 416-703-6621 X 232 for further details. ›› touChLeSS waSh anD 3-Bay Coin oP in aMherStBurg, on Located in Amherstburg, ON it is a newer touchless carwash with 3- coin operated bays and a new pet wash station, snack vending, change machine and vacuum/air. It’s in a high traffic commercial corridor location on approximately 0.52 acres a corner with potential to build additional profit centres. Go to www.realtor.ca MLS#18009517 for more information or contact Marty Pedersen, sales representative at 1-519-817-3307 or 1-877-443-4153. www.buckinghamrealty.ca ›› touChLeSS waSh anD 4 SeLF-SerVe BayS in north york, on A long-time carwash owner and CCA member Steve Newman is thinking of retiring and is looking to lease his busy North York (Bathurst south of Wilson) site. The carwash includes four self-serve bays, laser touchless (not shown), vacs, dog wash and detailing bay. He will also consider leasing turn key with equipment) to responsible operator. Direct enquires to: Newman.steve@gmail.com. CCentral.ca


INDUSTRY FORUM INDUSTRY FORUM De DI c a T e D T O s h a r I N G K N O w L e D G e a N D B e s T P r a c T I c e s I N T h e c a r w a s h I N D u s T r Y

Sonny’S CarwaSh CoLLege

CoMing MarCh 7-9

Sonny’S iS CoMing to CanaDa with its highly successful CarWash College. With 3-days of hands-on training, graduates of this program return to their washes with the knowledge, and confidence, to repair sixty-seven (67) of the most common equipment, and their components, failures. With proper preventive maintenance, car wash equipment is inherently reliable, but no amount of maintenance can completely eliminate the possibility of a component failing. Being able to react quickly to the inevitable equipment malfunctions provides owners/operators with peace of mind. And aren’t there enough distractions on any given day without adding more? This program is an investment that delivers results – time savings – revenue savings – a better product – a better bottom line. Registration details and location information is available on the CCA website.

CFiB CCa MeMBer BeneFitS: aCCeSS Free onLine CourSeS to inCreaSe your ProDuCtiVity! https://www.cfib-fcei.ca/en/member-savings-benefits/vubiz

With Vubiz, create a better work environment for your employees and brush up on your leadership skills! Explore an impressive library of free online courses in health and safety, growing your business, compliance, and more.

CCa annuaL generaL Meeting Set For MarCh 5 Join members for the Annual General Meeting taking place at the Toronto Congress Centre on Tuesday, March 5, 2019. CCA National President Jason Kaye will provide an update on CCA activities and programs. The year end financial results will be presented and the election of Directors will held. Members can submit a voting ballot in advance or attend in person to vote. The full slate of candidates standing for election is available online at http://canadiancarwash.ca/agm.aspx. CCentral.ca

These courses cost over $2000 per employee - but they’re free for CFIB/CCA members!

March / April 2019

| 37

CANADIAN CARWASH ASSOCI CANADIAN CARWASH ASSOCIATION


TORONTO

MARCH 5 & 6, 2019

Millennials Become their store

PM42940023

go-to

MARCH / APRIL 2019 CCentral.ca @CCentral360

Hollywood Market All about staff, customers and community

A Millennial who tracks Millennials Q&A with Abacus’s David Coletto


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Tobacco advertising is not available in the digital issue


March / April 2019 Volume 2 | Number 2

32 23 28 ADVERTISERS

CONTENTS

Conagra Foods...............................8-9, 26-27, 41

07 Editor’s Message Elusive. Desirable. Millennials!

23 COVER STORY The Millennial opportunity

10 The Buzz People, places, news and events

28 Hollywood Market A three-pronged approach to success: staff, customers, community

Great Canadian Meat Company Inc...............35 Hershey Canada Inc.................................... 12-13 ITWAL Ltd.......................................................39 JTI-Macdonald Corp...................................... 19 JUUL Labs Canada...........................................31 Myblu.............................................................2-3 National Smokeless Tobacco Company..... 16-17 Nestle Canada Inc.............................................6 ReCreation Marketing ...................................38 Regal Confections........................................... 22 Scandinavian Tobacco Group...........................4 Star Women in Convenience...........................21 Tyson Foods, Inc.............................................34

14 Quick Bites Millennials: What's ahead in the next 10 years? 18 Top Ops Savvy convenience retailers create vibrant online communities 20 Tips 5 top tips to increase your curb appeal

CCentral.ca

32 Running with the seasons Three MontSainte-Anne area dépanneurs cater to ski regulars

40 Snapshot Snack time: C-store consumers are reaching for salty snacks in your aisles 42 Backtalk How to capture the all-important Millennial shopper. Conversation with David Coletto

36 Outside the PopBox Attila Szanyi takes convenience to a gourmet level

March / April 2019

|

|5


NEW!

DELIGHT CONSUMERS

ACCELERATE SALES GROWTH AND

with the NEW Coffee Crisp Thins, NEW Kit Kat Chunky Salted Caramel Fudge Bars and NEW Smarties King Size Share Pack.

Coffee Crisp Thins: 24 bars per box

KIT KAT Chunky Salted Caramel: 24 bars per box

Smarties King Size: 24 bars per box

Nestlé Singles Innovation Prepack: 277 bars

059800507943

• SMARTIES® King size is highly incremental to the overall King segment • KIT KAT® Salted Caramel Fudge was a top performer in consumer research with high interest from consumers • COFFEE CRISP® THINS single bar will attract new users with a breakthrough light snack offering • Now available at your local wholesaler

For more information, contact Nestlé at 1-888-7Nestle (637853) Press 5 to speak to a Customer Care Representative All trademarks are owned by Société des Produits Nestlé S.A., Vevey, Switzerland and used under licence. ©2019 Nestlé


EDITOR’S MESSAGE 20 Eglinton Ave. West, Suite 1800, Toronto, ON M4R 1K8 (416) 256-9908 | (877) 687-7321 | Fax (888) 889-9522 www.CCentral.ca PRESidENT, ENSEMblEiQ CANAdA Jennifer Litterick | jlitterick@ensembleiq.com Group Brand Director - CONVENIENCE Kathryn Swan | kswan@ensembleiq.com ViCE PRESidENT/GENERAl MANAGER - EVENTS Michael Cronin | mcronin@ensembleiq.com Editorial EdiTOR, CSNEWS CANAdA Jane Auster | jauster@ensembleiq.com EdiTOR, Octane Kelly Gray | kgray@ensembleiq.com ONLINE EDITOR Nikki Lockington | nlockington@ensembleiq.com TRANSLATION | Danielle Hart advErtising salEs National Account Manager Jacquie Rankin | jrankin@ensembleiq.com SALES REPRESENTATIVE Elijah Hoffman | ehoffman@ensembleiq.com SAlES & EVENTS COORdiNATOR Claudia Castro

Elusive. Desirable. Millennials! Everyone wants them, but who really understands them, and how do you appeal to these influencers born between 1980 and 2000? That's the question all retailers – from boutiques to mass merchants – are grappling with. Not since the days when the Baby Boomers reigned supreme has so much attention been focused on a single population segment.

DESIGN AND production Vice President, Production Derek Estey | destey@ensembleiq.com PRODUCTION MANAGER Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Christian Lemay Director of Marketing Alexandra Voulu | avoulu@ensembleiq.com AUDIENCE DEVELOPMENT MANAGER Lina Trunina | ltrunina@ensembleiq.com WEB OPERATIONS MANAGER Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS EXECUTIVE CHAIRMAN | Alan Glass ChiEF EXECUTIVE OFFiCER | David Shanker Chief Financial Officer | Dan McCarthy CHIEF DIGITAL OFFICER | Joel Hughes

Chief Innovation Officer | Tanner Van Dusen Chief Human Resources Officer | Ann Jadown Executive Vice President, Events & Conferences Ed Several

SUBSCRIPtion services Subscriptions: $65.00 per year, 2 year $120.00, Outside Canada $100.00 per year, Single copy $12.00, Groups $46.00, Outside Canada Single copy $16.00. Email: ycm@convenienceu.ca Phone: 1-844-694-4422, between 9 a.m. to 5 p.m. EST weekdays Fax: 1-844-815-0700 / Online: www.ccentral.ca/subscribe LICENSING AND REPRINTS Please contact Wright’s Media | ensembleiq@wrightsmedia.com 1-877-652-5295

Not since the days when the Baby Boomers reigned supreme has so much attention been focused on a single population segment. In this issue of Convenience Store News Canada, we shine a light on this increasingly powerful cohort. We present key data from a Nielsen report from 2018 called "Millennials on Millennials - Why We Matter," examine Millennials' foodservice habits, and interview David Coletto, the Millennial CEO of Abacus Data, who offers cautionary advice for convenience retailers, who may not yet recognize the Millennial opportunity. This group now represents 27.5% of the Canadian population, or 10.1 million people, according to Statistics Canada. While their monthly spend of about $509

per household across FMCG categories is less than the $685 for Baby Boomers (source: Nielsen Homescan), Millennials are expected to exert more purchasing power in the near future. But they are not shopping in traditional ways, by visiting bricks and mortar stores. According to the "Millennials on Millennials" report: "In the last year, Millennials have not only contributed to, but have driven trip declines in Canada. Millennials’ rate of decline in trips per household was approximately twice that of the overall Canadian population. In addition, Millennials make 43 fewer trips than the average Canadian household on an annual basis." The silver lining is that though they shop less frequently at stores, they spend more per trip when they do shop. Their channel of choice remains the grocery store, but Millennials are also users of alternative channels. And, according to Nielsen, they tend to prefer dollar, drug and convenience stores more than the average shopper. That's good news for c-retailers with their eye on the prize who know how to "touch" these younger customers. I hope you'll find both useful information and inspiration in this issue's features to help you capture the Millennial dollar.

Jane Auster, Editor

CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2019 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without the permission of the publisher.

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Questions? ContaCt US at CginQUirieS@Conagra.Com


The

mEAT sNACks category A little bit about

THE BRAND:

within the c&g channel continues to grow

+11% Source: Nielsen Strat Planner, Dollar volume, Category: Meat sticks, L52 Weeks, PE Jan 09, 2019

Short on size, not on flavour,

DukE’s smokED sHoRTy sAusAgEs ®

are made from the best ingredients we could get our hands on and slow-smoked to be pint-sized perfections.

No

NiTRiTEs ADDED*

LiQuiD smokE

ARTiFiCiAL PREsERVATiVEs

oR msg

90%

oF CANADiANs

are looking for more protein in their diet†

Real

FooD moVEmENT in

7 10

sHoPPERs

look for food they Can reCognize† *EXCEPTNATURALLYOCCURRINGINSEASALTANDCULTUREDCELERYPOWDER † SOURCE:MINTEL:SNACkINGEATINGhAbITS2016-SALTYSNACkS2018

DukEsmEATs.CA


THE BUZZ CROSS-CANADA ROUND-UP

People, places, news and events

Introducing...CICC The Convenience Industry Council of Canada (CICC), which launched recently, is a national organization replacing NACDA and representing the interests of retailers, wholesale distributors and manufacturers. Look for a new website soon as well as information on the convenience summit in September. And look for our interview with CICC president and CEO Anne Kothawala in a coming issue of Convenience Store News Canada.

Cannabis not in Ontario c-stores Ontario has rolled out its new rules for shops looking to sell cannabis. C-stores will not be among those most interested. The provincial government requirements call for cannabis stores to be standalone enterprises, which rules out traditional convenience stores. In addition, stores that sell pot cannot be within 150 metres of a school.

Thwarting would-be robbers Circle K is using a simple – but highly effective – approach to deter thieves. The initiative, called Clear Zone, starts with the removal of posters from windows in front of a cash register to deter thieves and give workers a greater sense of security. The approach has paid off. Robberies in Circle K stores are down 18% in Ontario’s Peel Region, where the initiative first rolled out, and crime in some high-risk areas has plummeted to zero. A kit is available for store owners and employees, and the program is now gaining ground beyond Circle K and Ontario.

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Bank on this Parkland Fuel Corporation has added 280 ATMs to its agreement with Cardtronics Canada – more than doubling the number of ATMs under management. The number of ATMs, located in select Corner Store, FasGas, and Pioneer stores across the country, will jump from 206 to 486 and display the name of the TD Bank Group.

On the other hand Automated teller machines appeal to more than customers looking for quick cash. Thieves also like ATMs, a reality that has led Ontario's provincial police force to urge c-store owners to rethink offering them as a service. According to the force, ATMs cost stores about $1,000, but theft of a machine can cost owners much more.

Cash, credit or Alipay? Thirty-five 7-Eleven stores in Vancouver and Toronto have made c-store history in Canada. They now accept Chinese mobile payment systems Alipay and WeChat Pay. Plans to expand the program to other stores in the chain are already under way. For Chinese consumers, mobile payments are the norm; cash and even bank cards are a thing of the past. By implementing Alipay and WeChat Pay, 7-Eleven says it is “setting a new standard for Canadian retailers.”


Food purchasers prefer people The demand for online products and services does not appear to include food, according to a new survey from Dalhousie University. The Grocery Experience National Survey Report found that almost 50% of Canadians do not intend to purchase food online and younger Canadians prefer to shop at food stores where they know people who work there. As well, 81.7% of Canadians believe it is important to be able to ask for some assistance if needed when buying food.

$0.55

NS minimum wage hike approved

Alcohol to hit c-store shelves in Ontario

The Nova Scotia government has accepted recommendations from the Nova Scotia Minimum Wage Review Committee to increase the hourly rate for each of the next three years. The minimum wage will rise by approximately $0.55 annually and effective April 1, 2022, the rate be adjusted with inflation.

There is good news for c-stores in the Ontario government’s most recent Economic Outlook and Fiscal Review, which says it is putting “consumers first by providing more choice and convenience.” That promise is likely to translate into the expansion of beer and wine to corner, grocery, and big-box stores. Timing to be determined.

e Satv he

dates

Sip on this Following the death of a young girl in Quebec, Health Canada is moving to amend food and drug regulations to reduce the amount of alcohol in premixed sugary drinks sold in single cans and often popular with young people. Under the proposed changes, containers under one litre will provide no more than 1.5 servings and the alcohol content will be restricted to 25.6 ml.

March 5-6, 2019 | Toronto, ON Convenience U CARWACS Show toronto.convenienceu.ca October 2-4, 2019 | Atlanta, GA NACS Show 2019 www.nacsshow.com

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YOU’VE HAD MILK, WHITE & DARK.

NOW IT’S TIME FOR

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Contact your Hershey Sales Representative 1-800-268-1304/1-800-361-8245 (Quebec) or your Wholesale Representative for further information


REESE innovation with REESE’S PIECES inclusions (REESE Big Cup Stuffed with Pieces) has been the most successful chocolate innovation launch in the past 5 years, demonstrating strong consumer demand for new news on the REESE’S PIECES portfolio.1 REESE is the #1 Chocolate Brand in Canada. Drive sales by offering them a new product from their favorite brand.1 REESE delivered 9% growth with 0.3 share gain and outperformed the chocolate category and all the other top 20 chocolate brands.1

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QUICK Bites

by Darren Climans

Look out – Millennials crossing

What's ahead in the next 10 years? There’s little consensus when it comes to Millennials. They have been described equally in negative and positive terms: entitled - fearless; hyper-qualified - unambitious; empathetic - impatient; community-minded - self-centred; tech savvy - tech-blinded. But definitely woke. It’s a challenge to even get agreement on how to bracket the group demographically – when it starts and ends. Deferring to the recently published, “Millennials on Millennials” by Nielsen Canada, the Canadian Millennial generation is defined as individuals born between 1980 and 2000. That makes them currently 18 to 38 years old (Exhibit 1).

EXHIBIT 1

EXHIBIT 2

PURCHASING POWER Millennials' importance

16%

% Household Heads 2.3 M

12%

% of FMCG $'s 13.2 B

MILLENNIAL POPULATION (THOUSANDS)

27.5%

of Canadian population

10.1

TOTAL

Million people

10,111

$509

5,094

5,017

Average monthly spend on FMCG products, per household

Data Points Looking at the numbers, it’s clear that Millennials are a work in progress. They haven’t yet reached their maturity in terms of consumption potential. Millennials, as defined by Nielsen, represent over 27% of the population. However, they’re only 16% of household heads, and Millennial households spend an average of about $509 per household per month across Fast Moving Consumer Goods (FMCG) categories, compared to $685 for the Boomer generation. All told, Millennial households account for just 12% of overall FMCG dollars spent (Exhibit 2).

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Part of what’s tricky with Millennials is they don’t conform to traditional habitation patterns. That makes them tougher to pin down. Nielsen looked deeper at Millennials via its Account Shopper Profile survey and found that Millennials living in their familial home or with an older relative, for example, may not be the recognized head of the house, but could still be the de facto person responsible for most of the shopping. Defining “primary shoppers” as those who make over 50% of their household purchase decisions, Nielsen’s research found that 23% of all Canadian primary shoppers identify as Millennials. That’s a valuable insight, and a big number – nearly one-quarter of the retail market. And Millennials’ influence will only grow over time.

Finding their Legs According to a study from the Princeton, N.J.-based Educational Testing Service, Canada has the world’s third-highest level of post-secondary educational attainment. Close to 60% of Canadian Millennials over the age of 24 have some sort of education past high school – only South Korea and Japan have a higher percentage.

The economic data confirm that Canadian Millennials have, as yet, struggled to translate educational achievement into economic advantage. However, the numbers are starting to turn in their favour. With Boomers semi- and fully exiting the workforce with increasing frequency, space on the board is starting to clear for Millennials. At the same time, the number of Millennials living at home is falling. As their earning power rises, Millennials are feeling that their financial well-being is on the uptick (Exhibit 3).

EXHIBIT 3

FINANCIAL OPTIMISM Sentiments on financial position % RESPONDENTS

25 19

28 23 24

23

18 11

Greatest Boomers Generation

Generation Millennials X

Worse off financially than a year ago Better off financially than a year ago

Millennial Shopper Preferences Cracking the code – or figuring the “life hack” – on Millennials is key. They are economically important to your business, that's a given. Knowing how to monetize this opportunity is entirely another story.

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The metrics show that Millennials index significantly higher than other consumer groups when it comes to their preference for convenience, dollar, and drug stores – reporting more than double the average channel preference for c-stores. One explanation for this is that Millennials often express, in their value hierarchy, a priority for “freedom before money.” This tendency to favour impulse over convention translates into the pursuit of work flexibility, freedom to travel, and life enjoyment. It’s also one of many windows into how to be in synch with this group.

A New Normal for C-Stores?

The New Normal

What will the impact of the Millennials be circa 2030? Imagine a day, sometime in the future when Millennial preferences and dietary habits have revolutionized the c-store channel.

In my own household, there are, at any given point in time, anywhere from one to four 20-something-year-old Millennials under our familial roof. It’s been this way for the last five years or so, and, as strange as it can seem at times to the titular heads of the household, it’s the most natural thing in the world for our Millennials.

Compared to the rest of Canadian consumers, the Nielsen study found that Millennials have a number of defining purchase characteristics (Exhibits 4 and 5):

LiveKindly.co is a website dedicated to sustainable and compassionate living. LiveKindly looked at how Millennials are turning c-stores into vegan wellness markets, and the impact of this trend on product offerings in hundreds of c-stores in the U.S.: • Vegan high-protein cookies, snacks, and prepared foods

Significantly less into grocery stores Only 37% indicating preference to shop in this channel

• Compostable single-use straws and cups

Prefer convenience, dollar, and drug stores Double the average channel preference for c-stores

• Plant-based fast food options

Store selection - prices & product selection Select a store based on the availability of best everyday prices & product selection Location loyal Prefer shopping at their “usual stores”

• Full-service coffee bar • Fresh produce from local farms • Small batch local brands • Bulk bin products Causeway Convenience, in Queen Charlotte, BC, represents one such new wave convenience store. In addition to typical c-store items such as groceries, treats, coffee and slushies, Causeway offers a growing line of fresh local products and health food, including organic, vegan and gluten-free products.

In-store reminders More commonly triggered by in-store reminders Respond to “cause” marketing Respond to socially responsible products, organic products, environmentally friendly products “Free-from” speaks their language Greater likelihood to consider products that claim to be free from gluten, soy, nuts, dairy or lactose

EXHIBIT 5 | MILLENNIALS FREQUENT RESTAURANTS THE MOST Annual Restaurant Trips Per Capita

241 214 195 174

228 220 197 186 152 124

2013

Affinity for digital tools Higher likelihood of pre-store digital and in-store mobile

Darren Climans is a foodservice insights professional with close to 20 years' experience partnering with broadline distributors, CPG suppliers, and foodservice operators. His practice is to understand issue-based decisions by taking a data-driven approach to strategic decision making.

37

140

18-34 35-44 Teens 45-64 65+

94

U13

2017

• Kombucha slushies

2016

Higher spend per trip Higher spend / trip than any other cohort

As the Roman poet Ovid is reputed to have said wisely, Omnia mutantur, nos et mutamur in illis: All things are changed, and we are changing with them. ◗

2015

• Cold-pressed fruit juice

Extended time in the nest before departing, or boomeranging back intermittently for extended stretches as required, is seen by them and their cohort to be a function of economic pragmatism. And the fact that this arrangement affords them the opportunity to spend a disproportionate share of their discretionary income on leisure, hospitality, life experiences, and convenience is a welcome perk rather than a concern.

2014

Fewer shopping trips Make 43 fewer trips annually than the average Canadian household, and 73 fewer trips than Baby Boomers

If you’re positing what this could even look like, then wonder no more. The future has already arrived in the form of independents, regional chains, and multinational c-store operators like 7-Eleven acting now to catch this wave as it is rising.

EXHIBIT 4 Millennials' shopping venue choices

Preferred channel to shop for fmcg categorie - % of Category Responses

19 12 Grocery

11

Mass Warehouse Drug Merch Club

6

C-Store

6

Dollar

3

2

1

1

Online Deliv.

Liquor

Pet

Online Pick-up

All exhibits | Source: Nielsen Canada, May 2018, Millennials on Millennials – Why We Matter.

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Tobacco advertising is not available in the digital issue


Tobacco advertising is not available in the digital issue


top ops

by Gerry Spitzner

Get social!

Savvy convenience retailers create vibrant online communities We’ve seen remarkable change in our lifetimes, but what we’re experiencing now is different. It’s not just evolutionary change; it’s transformative change that requires us to alter our patterns of behaviour and learn new skills. Just having a nice store with nice products and services in a good location isn't enough anymore. Consumers are seeking modern conveniences such as mobile apps that can connect them directly with their stores, and you must be willing and able to meet those needs. Although specific apps may not be feasible for certain c-stores, the likelihood that your customers are already using social media is high. With social media establishing itself as a viable online marketing opportunity, how can you use technology to promote your store and its products and services?

It’s time to get social The most important point about social media is that it’s a marketing channel not a standalone marketing strategy. Your online marketing objectives should include aiming to grow your business, convert shoppers, educate your shoppers and/or engage your shoppers with a social media plan that offers visibility and connection as well as convenience. The result can be time and money-related savings of your scarce resources for marketing, as well as increased customer loyalty. Social media allows you to connect with your loyal customers on another, deeper level. Are you considering using or enhancing your social media to promote your business in 2019?

Find your audience This phrase is used a lot when discussing social media marketing. And it sounds intuitive, right? You must find the people who will want your offerings and target efforts towards them. But putting this phrase into practice can be a bit daunting. You might be asking yourself: Where is my audience? How do I find them?

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The first step to answering this question is simple. You must understand the environment of each social media platform. Not only does the type of communication available on each platform differ, but the expectations for communication differ as well.

Schedule content as you discover it Creating an effective social media plan can be overwhelming and time-consuming, but by staying organized and planning as much in advance as possible, you can manage all your social media in one place by using a dashboard service for posting. Both Hootsuite and Buffer offer free or paid options. On a free version they each allow up to three social sites to post to, and on a paid basis there are plans to suit your needs. If you’re at an early stage the best strategy to begin is to use both as a free service; that way you’ve got six sites you can post to. Then measure the impact of your social media campaigns through comprehensive reporting. Both dashboard services come with robust analytics to help you get the most from your activity. It’s easy to set up, but maintenance can be complicated, so your store should be running well before getting involved in social media because it needs to be consistent and maintained to be effective.

Social media for business A large portion of social media activity should be generated by the c-store itself and should relate to non-promotional

content, such as photos from community events and other activities. About 10% of the content should be generated elsewhere, such as retail news from other sources, and another 10% of content should relate to promotions occurring at your store. Don't forget, social media must have that personal touch. It’s what makes your c-store your c-store. Recommended posting frequency for the most popular social media sites for business:

1 to 5 x per day

3 x per week WEBSITE & BLOG

1 x per day

1 x per week

Experience accumulates Don’t get overwhelmed with all the options you hear about. Pick two or three to get started; dip your toe in the water, and wade into the pool from the shallow end first. Above all…don’t just set it and forget it. Make sure to engage and have conversations with your online community. These conversations just might lead to customers making a visit to your store to engage with you instead of patronizing another retailer. ◗ Gerry Spitzner helps retail companies and individuals develop winning marketplace strategies and build clients for life. To learn more about his approach, contact him at retailsos@gmail.com

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Tobacco advertising is not available in the digital issue


TIps

by Russell Large

Don't curb your enthusiasm!

5 top tips to increase your curb appeal For convenience retailers, with or without a gas offering, making your location look inviting, safe, wellstocked, up-to-date and thoroughly modern is an ongoing battle. But it's a battle well worth waging. It is imperative that certain aspects be maintained, as often a site's outward appearance is the first step to getting a customer to further explore what else you have to offer. First impressions are key in convenience retail. Here are five tips every c-store should consider to keep customers coming back, bring new shoppers through the door, and increase that all important curb appeal:

Be a clean machine.

Cleanliness is key, both inside and outside your location. If you have a fuel offering, the pumps will need regular attention. Emptying trash cans, sweeping up unwanted debris and maintaining equipment should become standard part of yours or your staff's routine, and schedules should be created to ensure things aren’t missed.

Stock fully.

Innovative and seasonal exterior products help to make both the exterior look full and drive what can be a high margin category, when done well. For example, propane exchanges, firewood and ice all have a place in the exterior layout, and if there are seasonal factors, perhaps a featured position or specialty product is warranted.

A well-lit location implies safety. Keep canopy lights, exterior signage and any specialty lighting fully lit. Having canopy letters or feature-lit sections that do not work, or work only partially, speaks volumes to the perceived service a customer will receive.

With spring just around the corner, what better time to do a little spring cleaning and operation refreshment? ◗ Russell Large is vice president of retail services for Hugh Large & Associates Inc., the Convenience Guru, http://www. convenienceguru.com/

Make it visible.

Good visibility of the interior of the store from the exterior is often highly underrated. Having an exterior setup that works with the glass, windows and entranceway of the location makes it easy for the customer to see into the location, and your employees to see out. Keep sight lines and heights in mind

Full merchandisers reinforce your commitment to provide customers with both selection and price choices. Keep the washer-fluid, firewood, ice, etc. fully stocked and ready to sell. Brush off excess snow and keep your products as visible as possible in off-season.

Shine a light.

while positioning exterior categories to help keep the overall store looking open and inviting, plus adding an extra level of safety.

Don't forget your outdoor space.

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now accepting nominations!

Do you know a Star Woman in Convenience? Convenience Store News Canada is awarding exceptional women in our industry for their commitment, innovation and leadership in these key categories:

Retailers & Distributors Manufacturers Industry Associations and Industry Luminaries Solution Providers and Consultants The 2019 winners will be recognized across our digital platforms, featured in our July/August edition of Convenience Store News Canada magazine, and recognized at our inaugural Awards Ceremony this Fall. Stay tuned for event details in an upcoming issue.

DeaDline to nominate: april 30, 2019

nominate now! ccentral.ca/starwomen Presented by


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59g 12/9


Millennials

The Millennial opportunity

THE SILVER LINING

Digital disruption and seismic population shifts are upon us, and Millennials are at the helm of these changes. This generation is quite literally the future, but understanding and harnessing their purchasing power can be a daunting task.

Despite making fewer trips on average, Millennials are likely to spend more than other cohorts per occasion. This is where the opportunity lies.

It’s imperative that manufacturers and retailers alike remain at the forefront of consumer decisions, and more importantly, Millennials’ decisions—despite this forefront existing in more ways than ever before. The traditional in-store purchase opportunities are fewer, and possibly harder to convert, but the upside in successful conversion and retention becomes larger and more imperative

Millennials are making fewer trips to the store

While the number of trips Millennials made declined by 5% in the last year, the amount they spent per household grew by 4%. Compared with the total Canadian population and the Boomer generation specifically, Millennials tend to shop less frequently but spend more per trip. In fact, Millennials spent just over $7 more per trip than the average Canadian household and close to $11 more than Boomer households in the last year.1 Millennials with kids make more trips to the store than their counterparts without kids. But basket size, or the amount they spend during those trips, also differentiates these two groups of Millennials. Regardless, declining traffic is an issue that all Millennials are driving. Time, convenience and life stage all play a role in challenging Millennials’ trip rates. In order to drive trips among Millennials as a cohort, manufacturers and retailers should view store traffic as a task worth actioning across all Millennial homes, regardless of whether children are in the mix. Knowing that Millennials with kids spend substantially more per trip than Millennials without kids, there lies an opportunity to identify and capitalize on where and what this consumer group is spending the most on.

Millennials drive highest average basket ring Average dollars spent per trip Source: Nielsen Homescan - Cross Outlet Facts, Total Trips, 52 weeks ended Sept. 30, 2017

Source: Nielsen Homescan, Total Trips, 52 weeks ended Mar. 4, 2018 vs. Year-Ago Millennial primary shoppers

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Source: Nielsen Homescan, Total Trips, 52 weeks ended Mar. 4, 2018 vs. Year-Ago, Millennial primary shoppers 1. Nielsen Homescan, Total Trips, 52 weeks ended Mar. 4, 2018 vs. Year-Ago, Millennial and Boomer primary shoppersshoppers

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PREFERRED STORE ALTERNATIVES Millennials are more likely to select a store based on the availability of best everyday prices and product selection. In line with previous generations, Millennials are creatures of habit. They are just as likely as any to prefer shopping at their “usual stores.” However, what Millennials define as their “usual stores” may be different from other generations. For example, in addition to mass merchandisers, Millennials tend to prefer dollar, drug and convenience stores more than the average shopper.

MILLENNIALS MORE LIKELY TO USE DIGITAL TOOLS % of purchases influenced by

Drivers of store selection % Of Category Responses

Source: Nielsen Canada, Category Shopping Fundamentals, 2017, (n=18,276) Source: Nielsen Canada, Category Shopping Fundamentals, 2017 (n=9,094)

THE AGE OF ONLINE Millennials show a greater propensity toward online shopping for FMCG categories than other generations. This spans both online shopping with home delivery (14% of Millennials) and with pick-up at a designated location (9% of Millennials). Across both online fulfillment methods, consideration of online shopping decreases with age. This inclination to shop online is being fueled in part by Millennials' desire to spend less, with approximately 15% of Millennials claiming to shop more online as a means of cutting costs.2 Ultimately, digital is upon us, and while in the past the online and offline worlds have been viewed separately, and often in competing ways, it’s becoming more and more relevant to think of the two as complementary and connected. However, it’s important to understand that the consideration of a channel does not necessarily translate into secured and repeated purchases within it. Therefore, it is vital for manufacturers and retailers who choose to develop their online presence, to focus on the conversion of shoppers from “considering” to “preferring” to shop online. Compared to the rest of Canada, Millennials are nearly twice as likely to use digital tools to influence their FMCG purchases.3 Understanding the e-commerce assets you possess today and offering an inviting online shopping experience will be essential to future success.

Online channel consideration by generation % Responses

Source: Nielsen Canada, Category Shopping Fundamentals, 2017 (n=124,412) 2. Nielsen Homescan, Canadian Economic Impact survey of 14,438 respondents, 2017 3. Nielsen Canada, Category Shopping Fundamentals, 2017 (n=9,094)

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SHOPPER INFLUENCERS The Millennial path-to-purchase is not linear. Instead, there are many consumer touchpoints that manufacturers and retailers can use to trigger a Millennial purchase. Therefore, having a comprehensive understanding of the Millennial shopper experience, both pre-store and in-store, remains vital.

DON’T FORGET Millennials Rely On In-Store Reminders Though Millennials plan the majority (64%) of their category purchases before they enter a store, these consumers are more likely to rely on instore reminders as a means of completing their shopping list compared to the average Canadian household. With approximately 20% of all Millennial category purchases triggered by in-store reminders—versus 9% of all Boomer purchases—marketers should tailor their in-store marketing efforts to attract this younger cohort who may not have it all written down.

TOP CATEGORIES MOST OFTEN IN MILLENNIALS’ BASKETS Ranked by # of Trips

Food 1 Pre-packaged produce & fruit $ 2 Milk 3 Pre-packaged bread products 4 Yogurt $ 5 Eggs $ 6 Potato chips 7 Pre-packaged cheese 8 $ Ready-to-eat cereal 9 Carbonated soft drinks 10 Fruit juices

Purchase triggers

Non-food

% Of Category Responses

$

1 Bathroom tissues 2 Plastic bags 3 Toothpaste 4 Liquid laundry detergent $ 5 Facial tissues 6 Shampoo 7 Paper towels 8 $ Dish detergent 9 Personal deodorant sticks $ 10 Dry dog food

Millennials are more likely to have the above categories in their basket on any given trip, over other categories available in-store on % of $ Over-indexed $ total dollars spent on this category over the year vs. Boomers Source: Nielsen Canada, Category Shopping Fundamentals, 2017, (n=127,972, n=28,428, n=61,794) Read as: 20% of FMCG category purchases made by Millennials were needed or wanted, but only remembered once in-store. Index value can be read as: Millennials are 43% more likely than average to make an FMCG purchase based on a reminder.

Under-indexed on % of total dollars spent on this category over the year vs. Boomers

Under-indexed on % of total households who bought the category in the year vs. Boomers

Source: Nielsen Homescan, Grocery Composite, National - All Channels, 52 weeks ended Jan. 13, 2018, Millennial primary shoppers

ENGAGING WITH MILLENNIALS IN-STORE Millennials are less likely than other cohorts to shop on auto-pilot, or to purchase their usual products without considering other options in-store. In fact, across total store purchases, Millennials indicated that they buy products on auto-pilot 42% of the time, versus Boomers at 49%. Ultimately, because Millennials tend to be engaged shoppers, meaning they pay attention to the products and messaging found in aisles, there are more opportunities to interrupt the Millennial path-to-purchase in-store than there are among other cohorts. How these shoppers are browsing shelf sets, price checking and/or seeking advice and reviews online only emphasizes the importance of in-store interruption points and means by which manufacturers and retailers can trigger purchases among this group.

Paying attention Level of engagement in-store - % of Category Responses

Research by Lauren Fernandes, Sr. Communications Specialist, Haley McCausland, Executive Analyst, and Andrea McDougall, Sr. Analyst, Nielsen

Source: Nielsen Canada, Category Shopping Fundamentals, 2017, (n=119,334) CCentral.ca

This information from Nielsen's Millennials on Millennials - Why we matter - 2018, has been edited and condensed for space. Copyright © 2018 The Nielsen Company (US), LLC. March / April 2019 25

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secret formula

Hollywood Market's

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A three-pronged approach to success:

staff, customers, community

Text by Donalee Moulton Photography by Curtis Comeau March / April 2019

Manik Dhir, owner, Hollywood Market in Kelowna B.C.

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For more than three decades, Hollywood Market in Kelowna has welcomed customers through its doors in the heart of British Columbia’s Okanagan Valley. “This is a landmark establishment in the community. People know this place,” says owner Manik Dhir. Until recently, however, the store was struggling to be a vibrant and central part of the community of roughly 127,000. That struggle ended when Dhir purchased the store almost seven years ago and “brought it back to life.” The store needed an injection of new ideas and new energy, he says.

ers also inquired about nine-grain bread. This now sits next to the whole wheat on store shelves.

standard for c-stores in Canada. That employee satisfaction leads to better customer service.

“The retail business is forever evolving. You have to grow with your customers,” says Dhir. “You have to listen to what your customers want, then you have to react to those requests.”

While the c-store standards – lottery tickets and tobacco – are still big sellers for Hollywood Market, Dhir and his staff, including wife Rupi (a Star Woman in Convenience), who grew up in Kelowna, are focused on meeting the needs of customers beyond the ordinary. One customer, for example, requested Ben & Jerry’s dairy-free ice cream. It was included with the next order. Staples are also being redefined and expanded upon. The store, for instance, has always carried whole wheat bread, but custom-

There is another group he listens to very carefully: his employees. “We are actively involved with the professional development of staff. We try to do whatever we can for them,” he says. “In return, they are involved in the business.”

When customers walk into Hollywood Market they are greeted with a smile and a warm “hello.” It doesn’t matter if staff are stocking shelves or cleaning a counter, they stop and greet customers, says Dhir. “That’s our policy.”

It is not unusual for him to pick up a few pizzas over lunch and talk with staff about their ideas, their interests and their insights. They are involved in the business,” says Dhir, who points out that his retention rate is above the industry

It’s a policy that has translated into more than 400 likes on Facebook, a social media outlet Dhir uses regularly to reach his customers and connect with the community at large. It’s also an opportunity to have a little fun, while being informative. Over the holidays, for instance, the retailer posted a notice in the style of the British motivational poster: His version read (and red): "Keep Calm. We’re Open Christmas Eve."

“The retail business is forever evolving. You have to grow with your customers.” CCentral.ca

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Community champs The welcome extended to customers is also extended to the community at large. “We’re very involved in the community. We believe in giving back,” says Dhir. In 2017, for example, after learning that the number of homeless people in Kelowna was growing, he and his staff organized a food drive over the holidays and cooked up 200 cheeseburgers for those with no place to call home. This year, they packed lunch bags for those in need. Inside each brown bag were a homemade sandwich, protein bar and treat. “We wanted to do our part,” he says. Dhir, who also owns the plaza where Hollywood Market is located, believes business thrives when business comes together. Two new enterprises, including a dog groomer, have joined the centre. When customers come to drop off their four-legged friends, for example, they may well duck into the Hollywood Market for a lottery ticket or some dairy-free Cherry Garcia. It's all part of taking care of customers. ◗

Snapshot Opened: Originally opened in the 1980s as a delicatessen before being transformed into a c-store. Location: 544 Hollywood Rd. S., Kelowna, B.C. Eclectic items: Everything from JUUL e-cigarettes in five flavours to freshly made butter chicken to AriZona Grapeade.

Hollywood Market's top tips: Listen to your customers. Pay close attention to their requests and see how these fit with your business model. Customers who feel valued are repeat customers. Invest in your staff. This will lead to better service, higher retention and greater satisfaction among employees and customers. Great frontline service starts here. Know your business. Learning about your competition and their product offerings, and understanding how your business compares will lead to success. Knowing your business also requires understanding how the sector is evolving, and the best way to do that is to get involved in your industry.

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Quebec convenience store owner Alain Royer is no expert skier. 32

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But he’s a wizard when it comes to zigzagging through the challenges of running three winter-dependent stores at the foot of Mont-Sainte-Anne, the largest ski resort in Eastern Canada, all called Marché Mont-Ste-Anne. “We’re like ski shops and other seasonal operators,” says Royer. “If there’s no snow, we’re in trouble.” Tourists, he adds, make up roughly two-thirds of total store revenues. Nearly three-quarters of those sales happen during peak ski season from December to March.

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Running seasons with the

Three Mont-Sainte-Anne area dépanneurs cater to ski regulars Text by Mark Cardwell Photography by Chantale Lecours

It’s been that way since 1992 when Royer and fellow entrepreneur and majority partner Denis Hamelin bought their first c-store near Mont-SainteAnne, 50 kilometres northeast of Quebec City. “ It was more of a general store with a post office and a meat counter,” recalls Royer. They did a costly makeover of the store, bringing in new refrigerators and counters and investing in ski-themed wall art and other decorations.

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They also introduced bar code scanners, reportedly becoming the first food store in the Quebec City region – and possibly all of Quebec – to use the technology. A year later, the partners opened a second store in the lobby of the Chateau Mont-Sainte-Anne, a four-star hotel at the base of the ski mountain. “It was more of a souvenir store with stuff like sweat shirts with the MontSainte-Anne logo on them, postcards with winter scenes, and pop, chips and chocolate bars,” says Royer.

After several years of strong sales, including a whopping 20,000 postcards a year, Royer says demand for souvenirs suddenly fell flat a few years ago – a change he blames on increased competition and the rise of picture-taking smartphones. But he and Hamelin countered that drop by adding a coffee bar that serves high-end beverages and snacks to skiers. The partners’ biggest success, however, has come from the Petro-Canada gas station and a third store they opened

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Royer credits experience, innovation and tenacity for his and his partner’s ability to profitably run three stores that are located only a few kilometres apart. “It’s tricky because you have to quadruple inventory in December and if you make mistakes it can lead to big losses,” says Royer. “It took me a long time to figure out how to calculate it. It’s a lot of trial and error, but I’ve got it down so precise that I know even the number of bottles of certain wines to order.”

“What I love most about this business is meeting and talking with people from all over the world” in 1995 in a small strip mall that Hamelin built just a kilometre west of MontSainte-Anne.

Hamelin takes care of his other businesses, including a restaurant and ski shop next door.

According to Royer, the new location was designed from the outset to meet growing demand from both tourists and locals for everything from fresh-baked goods, charcuterie items and movie videos to specialty foods, craft beers and outdoor vacation-related items.

“We realized that more affluent people were moving here and coming to visit not just to ski or to snowmobile in winter but to play golf or go hiking or mountain biking in summer.”

“It was a bold but smart move,” says Royer, who runs the three stores and manages their 21 employees from a basement office under the gas station while

®

Making three stores successful In addition to Mont-Sainte-Anne’s evolution as a year-round tourist destination,

Some challenges are, however, now keeping Royer up at night. One is recruiting and retaining staff. Another is having to constantly badger employees to ensure they card anyone who looks 25 or younger when buying tobacco products. “What I love most about this business is meeting and talking with people from all over the world,” says Royer. In addition to trial and error, Royer credits his and Hamelin’s use of modern business technologies, their ability to identify consumer trends and their willingness to invest for their continued success in the convenience store industry. Says Royer, “You have to stay up with the times. You won’t last long in this business if you don’t.” ◗

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Alain Royer's top tips: Know your regulars. “People like to be called by their names. Get to know their names, even their wives' and kids' names.” Stay cool. “Staff can and do make mistakes, especially when they’re young and inexperienced. Don’t blast them when they screw up; don’t be dramatic. Keep calm and be constructive." Compliment staff. “It’s easy to be critical, but it’s important to also be encouraging and to tell staff the things they do right.”.

Snapshot Owners: Denis Hamelin and Alain Royer Location: 3 stores within 3 kilometres of each other near Mont-Sainte-Anne, Quebec. All under the same name: Marché Mont-SteAnne, but with different appendixes denoting their geographic location, to wit:

• Faubourg (most easterly) • Chateau (in the middle) • Plateau (the biggest, most westerly and the only one with a gas station).

Products and services: regular c-store merchandise, lottery tickets, tobacco products, beer, wine, specialty food items, fresh-baked goods, dry cleaning, postal counter, souvenir items, firewood, ice, gas. Number of employees: 21 full-time and part-time

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Outside the 36

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Text by Jack Kohane Photography by Jaime Hogge

CCentral.ca


vision has always been to give customers a unique shopping experience,” he says. With its location near one the busiest Bloorcourt intersections, there’s driveby traffic galore to eyeball his roadside sandwich boards with graphics of creamy coffees and tony teas. But most PopBox patrons are locals. “This is a bikes and yoga community,” asserts Szanyi, noting that women ages 30-45 make up twothirds of his repeat customers, many of whom are vegans and fans of gluten-free fare. “They’re health-conscious, affluent, on the go, and open to trying new kinds of products.”

Ask Attila Szanyi what PopBox Micro Market, his chic 800-sq. ft. store in west Toronto, does to set it apart, and he’ll say it’s about thinking outside the box. “I like to take a chance on doing things differently, trying new things, fully embracing change,” says the 44-year-old genial owner with a ready smile. Knowing that his neighbourhood, called Bloorcourt Village, is among the most ethnically diverse in Toronto, currently undergoing gentrification from century-old Victorian homes to contemporary townhouses, Szanyi has decided to skip the convenience shop smokes and candy staples, opting instead to scoop out gourmet gelato, stock healthy wraps, functional Kombucha drinks, and artisanal breads and indulgent pastries. “There are plenty of traditional convenience stores in this area, so our

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One of his hottest items is icy cold. He’s recently brought in the Toronto-based Death in Venice line of gelato flavours, including Sour Cherry, Turkish Coffee, Ricotta Rosemary and Blueberry Lavender. “It’s a good fit since we are also a sit-down café,” explains Szanyi. Fresh brewed coffees, including traditional blends as well as intriguing varieties like Tumeric Revival, Matcha Latte, and Café Mocha (with cocoa, espresso, coconut whip and cinnamon). A big draw at PopBox is its racks of cold press juices, sourced locally from the Village Juicery. “It’s organic and full of beneficial ingredients,” enthuses Szanyi. The “Be Well Juice” contains kale, celery, green granny apple, parsley and others; “Be Nourished” includes gala apple, kale, cucumber and swiss chard; and “Be Radiant” offers carrot, sweet potato, lemon, fresh turmeric root, and more. There’s also the organic beverage Kombucha supplied by Rise in Montreal, heralding restorative benefits in its top flavours like Ginger; Mint and Chlorophyll; Lemongrass; and Hibiscus and Rosehips.

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Climate-controlled coolers are filled with gastronomic frozen dinners, meat pies (such as pulled pork, butter chicken, and chicken, cheddar and bacon mash), and a line of hand-made wraps, including fresh Turkey Chorizo & Egg Breakfast Wrap and Almond Thai Chicken Wrap, prepared by Foodbenders of Toronto. There’s also a slice of decadence newly introduced on the PopBox menu. Szanyi has inked a deal with The Cheesecake Factory, the U.S.-based pastry potentate, to carry some of its more popular delicacies, including wedges of white chocolate and raspberry cheesecake, Godiva Chocolate Cake, Blackout Cupcakes, and the Ultimate Red Velvet Cake (with cream cheese frosting). A sweet acquisition for the store’s java junkies, according to the store owner.

as a design pro in the food and beverage industry – has created a logo depicting a stylized yellow fox that he says is elegant for its visual simplicity. As for the store’s name, he says it was chosen because it’s easy to remember and simple to say. PopBox Micro Market has made its mark in the community. “At this point I think we’ve brought something to life,” says Szanyi with pride. “And in the context of a business, to create one with real lasting power, is a significant accomplishment.” ◗

Attila’s top tips:

Reinvention of the corner store

Strive to be original by offering innovative products.”

PopBox has continued to evolve since opening its doors in 2015, bringing on board many features that have clicked with customers, and disposed of those that didn’t. Szanyi points out that his vision for PopBox is nothing less than the reinvention of the corner store. “I like making ideas come to life,” he enthuses, adding that testing those ideas on a daily stream of customers who walk into his store allows him (and his staff of eight) to turn on a dime to the ever-changing whims of the upmarket crowd. “It's a constant process of trial and error through a commitment to innovation,” he says.

Product mix: a thoughtful and funky blend of the basics with carefully curated gourmet lines, many of them sourced local.

And to ensure PopBox remains top-ofmind to Bloorcourt Villagers with a taste for the one-of-a-kind, Szanyi – who knows the importance of branding from his days

Vegan: PopBox features a number of vegan lines to appeal to a very health-conscious clientele, including vegan "butcher" lines

Snapshot Pricing: premium products = premium pricing. Owner Attila Szanyi is looking to compete on innovation, not price.

Change the product mix occasionally to keep your customers interested in coming back. Use good design and constant cleanliness to create perceived value for your product (i.e. increased margins) Try to anticipate the needs of your customers before they even have a chance to articulate it. Treat your employees as invested members of the team. The commitment you get from them in return is your greatest operational asset.

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SNAPSHOT

by Isabel Morales

Snack time

C-store consumers are reaching for salty snacks in your aisles Canadians love to snack, but the reason they do and what they snack on can depend on a variety of reasons, including where they live, gender, generation and income. Regardless of why consumers snack, knowing what they snack on is key to ensuring the right assortment of products is available to the right consumers in your store aisles. As eating preferences evolve and tastes change, Canadian consumers still reach for sweet and salty snacking staples when they need something to tide them over until their next meal. Salty snacks, including chips, popcorn and corn chips, still reign supreme among Canadians looking to satisfy their snack cravings, generating nearly $232 million in sales across the convenience and gas channel, an increase of 5% over the previous year. And, it's not just convenience stores that are reaping the benefits of consumer snacking preferences. Across all channels, Canadian consumers spent more than $2 billion on salty snacks in Canada across all channels. When consumers are on the run, they still favour classic potato chips, which account for 54% of salty snack sales in convenience stores in Canada. While salty snacks are feeling the love from Canadians at the register, it is worth keeping in mind that leading a healthy lifestyle remains top of mind for consumers globally, and Canadians are no exception. And while there is no universal definition for what “healthy” means, most people focus on products and services that deliver the best for their families, and that’s a key driver of shopping behaviour. Awareness about product ingredients is a key trend as Canadians strive to eat healthier. In fact, more than half (56%) of consumers indicate that they actively seek out and purchase products that protect their family’s health. Understanding and

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embracing what consumers value the most will lead to better product decision-making and more targeted innovation in the salty snack category that will still allow Canadian consumers to enjoy their favourite treats. So, what makes a snack healthy? According to a recent survey, 54% of consumers are looking for more fruits and vegetables. Consumers are also mindful of moderating how much of certain ingredients are in the products they buy: 49% are looking for products with less sugar, 32% seek out less salt, 23% are drawn to small portions (23%), and 27% are driven by the presence of natural ingredients. With nearly one-third of consumers seeking less salt, now is a good time for manufacturers of salty snack products to look into their innovation pipeline and ensure there are products in the offing that will meet these consumer needs. In addition, Canadian consumers are increasingly mindful of avoiding ingredients they deem undesirable. And across the spectrum of ingredients that consumers are seeking to avoid, one word prevails: "artificial." Artificial sweeteners, preservatives, flavours, and colours all make the top 10 of ingredients we want less of in the foods and beverages we consume. So, while consumers are seeking less salt, salt is not the most important factor when considering the purchase of snack products.

on emerging health and wellness trends. As diets change, they influence the way consumers eat, what they buy and where they buy it, which makes it imperative to understand consumer preferences and demands. This, in turn, will result in more targeted marketing and sales efforts. As well, with most categories, one size does not fit all when it comes to snacking. Consumers across Canada have individual shopping preferences, and retailers should stock their shelves accordingly. And while consumers love to snack, snacking preferences will likely continue to evolve. Staying in tune with regional, as well as more global snacking trends will help ensure manufacturers and retailers are providing the right products to the right consumers at the right time. ◗ Isabel Morales is the manager, consumer consumer insights insights for Nielsen for Nielsen Canada.

Today, Canadians' quest to become healthier poses an opportunity to capitalize

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BACKTALK

How to capture the

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Photography by Chantale Lecours

all-important Millennial shopper

March / April 2019

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We've quoted you as saying: "What Millennials want from convenience stores is a group of products that you can’t get elsewhere right away. Consumers ask themselves, 'Why should I step in your store?" What would encourage Millennials to shop c-stores over other retailers? What are Millennials looking for in their shopping experience? Why should they step into c-retailers' stores? Like most shoppers, Millennials are looking for convenience first and foremost. Do you carry the products I need, at a reasonable price, in a conveniently accessible way? The challenge for c-stores is that other retailers have stepped into their convenience space and battled on that terrain. So, to compete, c-stores need to increasingly think of the customer experience. How do c-stores fit into the typical lives of a customer today? Do you personally ever shop in c-stores? From time to time I do. Usually starts with gas but I also have run out to the local c-store to pick up milk on a holiday, to get a lottery ticket, or pick up some drinks for mixing before a get-together. But there’s little that a c-store offers me that’s unique to that store. They don’t offer anything I need or want that I can’t get somewhere else – except for gas. What retail trends specifically related to the Millennial shopper should c-store operators be aware of in 2019 - and beyond? Increasingly, consumers are shopping with their emotions and Millennials are at the forefront of this trend. Consider the recent Gillette ad or how political brands like Nike and Starbucks have become. This is a challenge for c-stores whose primary value to a consumer is convenience, which serves a functional need rather than an emotional one. As c-stores think about responding to these forces, I always recommend asking yourself – what does it say about your customers that they come to your store? Is there a personal touch you can offer?

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C-stores have to plant a flag in the ground, innovate, speak directly to their customers and drive value

Are they helping to support a local business? Are you making their lives easier and more convenient? More than ever, I think businesses, especially in retail, need to have a story and start telling it where Millennial consumers are. You've also said in our magazine: "... successful convenience stores deliver a differentiated offering from other food and beverage retailers such as grocery stores, in that they are often open 24 hours, setting themselves apart by providing an on-demand, customized shopping experience."

from marketing, to product selection, to technology – you will ultimately serve the entire market. Gen Z is coming up right behind the Millennials. Is your research showing distinct differences in these two groups as consumers? It’s still too early to really say for sure, but everything I’ve seen so far suggests that Gen Z will exhibit many of the same shopping preferences as Millennials: Digital first, crave instant gratification, and are looking for solutions to fit their lifestyle. ◗

At a time when all retail formats are blurring, how can c-retailers provide that on-demand, customized shopping experience that will appeal to Millennials? Simply be available when I need you. Have the products and services I need that I can't easily get anywhere else. The great threat to c-stores is the emergence of the Amazon bricks and mortar stores. There's even some discussion about Amazon moving into the gas business. This is a real threat to c-stores as the Amazon brand carries a lot of weight that even the largest c-store brands in Canada can't compete with. C-stores have to plant a flag in the ground, innovate, speak directly to their customers and drive value. What differentiates Millennial shoppers from other age groups? What are the key differentiators? I think their lifestage is particularly important. They are on the go, looking for easy and convenient food options, a seamless shopping experience. But as time goes on, the difference between Millennials and other generations will shrink as Boomers and Gen Xers act more and more like Millennials. The lesson here is that if you optimize your store and target Millennials in everything you do –

David Coletto is one of the founding partners and the CEO of Abacus Data. Himself a Millennial, Coletto leads Abacus Data’s Canadian Millennial Research Practice, developed to help clients connect and engage with Canadian Millennials. He regularly studies Millennials' shopping preferences and has a few cautionary words for convenience operators.

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Profile for ensembleiq

Octane English-March 2019  

Octane English-March 2019