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March 2020: Industry News, Signage, Catering, Furniture, Bathrooms, Hotel Tech...

Hotelier & Hospitality Design

Commercial Parasols, Awnings, Fixed Structures & Shading Solutions


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Commercial Parasols, Awnings, Fixed Structures & Shading Solutions


The Harrison ICON

professional charcoal oven

ICONS are not born they are hand made

harrisonovens.com


Contents March 2020

Industry News

4

Signage

10

Editor’s Choice

12

Catering

18

Furniture

26

Bathrooms

34

Hotel Technology

42

www.hotelierandhospitality.com

LL

YOU TUR N O N

SO BRI L L IA

REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1

T N

O

Dan Draper

Publication Manager 01843 570940 dan@hotelierandhospitality.com

Jodie Little

Publishing Director 01843 595818 jodie@jetdigitalmedia.co.uk

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570940

ISTAN FOR R B C

ME RO H

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us

The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant. www.bristan.com

13/09/2019 15:45


Industry News

Rockwell exchanges contracts on prime Elephant and Castle site

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ockwell has exchanged contracts on the Salvation Army Headquarters at 101 Newington Causeway in the London Borough of Southwark. The freehold purchase, in the heart of Elephant and Castle, is one of the last major opportunities in the regeneration of the area and offers outstanding scope to redevelop the existing office buildings. The disposal is to support Salvation Army’s relocation to new headquarters within the Borough at Denmark Hill.

Hotelier & Hospitality Design

Elephant and Castle has benefitted from major investment in recent years, with redevelopment proposals including the Shopping Centre and Elephant Park set to deliver a substantial amount of new residential, office and commercial space. In total, more than £4bn is being invested into the area’s regeneration, with redevelopment of the former Salvation Army headquarters able to contribute significantly to the vibrancy and vitality of the town centre.

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Rockwell has had an impressive start to 2020 with planning permission secured for Quay House in Canary Wharf alongside the commencement of development at 82 West India Dock Road, adjacent to Westferry DLR station, following a £106m investment deal with Aviva Investors. Rockwell has established a reputation for its commitment to local communities, going above and beyond to ensure they benefit from investment in their area. This is achieved through partnership with local organisations, such as the London Training Centre and Boundary Community School, who are currently delivering training programmes to ensure that local people have the skills and confidence necessary to find employment in forthcoming developments.

Donal Mulryan, Founder of Rockwell commented: “Elephant and Castle is undoubtedly one of the most exciting areas in London and the Salvation Army headquarters is an exceptional site which we’re delighted to be bringing forward. Rockwell has an absolute commitment to ensuring that local people benefit directly from each proposal and to working in partnership with local organisations to achieve this. I’m excited to begin work on a scheme which will have a positive impact on the lives of local people and the vibrancy of the town centre.” The Salvation Army has been advised on the disposal of 101 Newington Causeway by Savills. Andrew Cox, Savills Development Director, says: “Savills undertook an extensive marketing campaign that generated huge interest in this landmark site. The Salvation Army believe that Rockwell had sufficient vision and track record to deliver on the site. Elephant and Castle is undergoing significant regeneration. This sale clearly demonstrates the depth of the market in this part of south London and the improved confidence in the London land market. We are delighted to transact with Rockwell on behalf of our key client The Salvation Army”


Industry News A luxury Cotswold hotel is preparing to welcome racegoers during Cheltenham Festival with an exclusive, limitedtime menu in their recently revamped ‘Mint’ restaurant. Georgian manor house hotel, Tewkesbury Park, will be cooking up delicious dishes from 6-10pm daily during Cheltenham Festival, with its special race week menu offering plenty of enticing choice for visiting guests. Available from Monday 9th March - Friday 13th March, the new dishes have been lovingly developed by Mint’s head chef, Anuj Thakur, and his talented team to take full advantage of the finest seasonal ingredients available from local producers. Examples of some of the delicious offerings include: Pan-fried sea bass with ratatouille vegetables, lemon confit potatoes, curly kale and red pepper emulsion Wild mushroom tortellini with mascarpone cream sauce, sun-blushed tomatoes, truffle paste and watercress leaves 8oz Herefordshire beef pave steak with vine tomatoes, portobello mushroom, confit onion and triple-cooked chips with peppercorn, béarnaise or red wine sauce Delectable desserts range from spiced roast pineapple with coconut sorbet, honey nut and seed

muesli, to passion fruit curd and meringue tart, and warming sticky toffee pudding with brandy snap and honeycomb ice cream. Speaking of the new menu, Anuj said: “Cheltenham Festival is an extraordinary event, which certainly creates an exciting buzz around town every year. With the racecourse just a short drive away, we’re in a prime location to welcome racegoers and so wanted to create a special menu that would further enhance our visitors’ Cotswold experience. From locally sourced meats to British-caught fish and an endless amount of homegrown vegetables, there’s something to tickle every taste bud and we’re excited for guests to try the race week dishes before we transition into our new Spring menu, which will take over mid-March”. To further get into the spirit of the Festival, Tewkesbury Park will be streaming all of the action from the racecourse in No. 19 Cafe, perfect for guests wanting to enjoy the races without leaving the warmth and comfort of the hotel. The family-owned hotel, golf and health club, which is set amongst 164 acres of parkland on the site of the 1471 Battle of Tewkesbury. Offering panoramic views of the Cotswolds, the Severn Valley, the Welsh Mountains and the Malvern Hills, Tewkesbury Park is the ideal location for any country stay. A stone’s throw from the charming streets and cosy pubs of Tewkesbury, the hotel also offers extensive on-site facilities including an 18-hole golf course, spa and leisure club, contemporary dining and luxury accommodation. Situated just a 20-minute drive from Cheltenham Racecourse and with excellent transport links, the hotel provides a great base from which racegoers can extend their visit and explore the rest of Gloucestershire. Guests visiting during Cheltenham Festival are able to stay from £319 per night for 2 adults with breakfast included.

For more information about Tewkesbury Park and to book, please visit www.tewkesburypark.co.uk

Hotelier & Hospitality Design

Tewkesbury Park Hotel to celebrate Cheltenham Festival with limited-time Menu

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Industry News

ALMAROSE HOTELS & RESORTS SIGN NATIONAL ARMED FORCES COVENANT

Hotelier & Hospitality Design

Hotel management group Almarose Hotels & Resorts has formally pledged its commitment to support those who have served or are currently serving within the Armed Forces.

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Backed by the government, the Armed Forces Covenant (AFC) relies on the people, communities, and businesses of the UK to actively support it in order to make a difference. The official pledge recently signed, means Almarose promise to ensure that those who have served are treated fairly and that workplace challenges are recognised with care. It solidifies their responsibility to work with the Armed Forces to help those who are leaving the service, those still serving and their families into various roles within their many hotel sites across the country. Many of Almarose’s hotels across the UK are located close to a number of military bases therefore this new pledge will mean a direct, positive impact on these communities. Those that have been in the forces gain a variety of skills and experience whilst serving but due to being on the move every few years, they can often struggle with career progression. Almarose recognise the value and adaptability of these skills alongside the strong work ethic that such communities can bring to the company.

On Wednesday 22nd January at Belton Woods Hotel, Bobby Davis, Almarose Chief People Officer signed the covenant along with other members of the senior mangament team. Also in attendance were employees from Almarose’s 20 hotels who have served or are still serving in the forces. Bobby Davis said: “This pledge will ensure that our current and former armed forces personnel are able to access full support from us as an organisation. As one of the first hotel groups to sign the Armed Forces Covenant, Almarose are proud to be leading the way within the UK hospitality industry as well as creating a culture where all employees are given the opportunity to thrive.” Davis joined the business in 2019 with an aim to drive forward a culture that shapes an environment where people can thrive. Signing this AFC is the start of many planned partnerships that engage local communities bring positivity and empowerment to Almarose teams. almarosehotels.com


Industry News

Introducing the Harrison ICON oven A gamechanger in British real fire cooking from the coolest British oven innovators around Harrison Ovens, the UK’s innovators in high performing professional charcoal ovens, today announces the launch of The Harrison Icon, a dual-chambered charcoal oven which is the first of its kind.

Top chefs such as Richard Corrigan (Corrigan’s Mayfair, Virginia Park Lodge, Bentley’s, Daffodil Mulligan), James Cochran (12:51, Goat, Great British Menu champion 2019,) and Neil Rankin (Temper, Simplicity Burger) have become hardcore fans of Harrison Ovens with many new chefs coming to the Harrison family every week - such as Yotam Ottolenghi, who has just purchased an Icon for his Spitalfields restaurant. Harrison’s Founder Daniel is passionate about real-fire cooking as well as being a designer, artisan and engineer rolled into one. The result of Daniel’s passion and skill is this beautiful range of hand-made, handsome stainless-steel ovens and the latest one to join the fold is not only striking to look at, it is a game-changer on the professional cooking front, too. The Icon achieves temperatures of up to 400°C and thanks to Dan’s design and clever engineering in stainless steel, retains the heat for hours and requires minimal charcoal use. The clever addition of a vent which separates the two vertically stacked chambers enables the chef to differentiate the heat between them. For example, meat can be cooked low and slow in the top chamber, whilst steaks and vegetables can be being seared at a high temperature in the bottom one simultaneously. Also, the heat from the upper level helps

the lower level to retain its warmth for long periods of time, making it both versatile and economical for the restaurant. The Harrison Icon has a footprint of only 600mm2 and can be easily moved around for indoor and outdoor cooking. It comes with a stainlesssteel cabinet on wheels, which contains the ashtray and four drawers for utensils or spices. Harrison Ovens are used and loved by chefs around the world, such as CEO of the hugely successful USwide Tapas chain Barcelona Wine Bars, Adam Halberg, who confirms this by saying, “While others have moved to sous vide cooking and each trendy new fad, we have enjoyed working with Harrison Ovens. They’ve allowed us to enhance real, whole ingredients with the ancient and noble flavours of smoke and fire in a controlled setting. Natalie and Daniel have been excellent partners as we redesigned the template for our newest kitchens around this special piece of equipment.” Daniel says of his creation, “The Icon has surpassed all expectation. We knew it was a great product but now we’ve tasted the results and heard the gushing praise from our chefs we are just delighted with how it has turned out.” Daniel wanted to create something high performing, robust and beautiful when he designed his first Harrison oven. After

doing some research with chefs already using charcoal ovens, he realised the importance of making something that chefs would enjoy sharing a kitchen with, which focussed him on heat insulation, refinement and controllability. All his ovens are built to last a lifetime and Daniel cherishes the idea that ovens will stay in kitchens through the generations. Each Harrison Icon takes around 8 weeks to be made and delivered and costs £8,500 + VAT. Daniel’s wife and business partner, Natalie Thumwood deals with all enquiries and works tirelessly to create workable solutions for clients. Dan and Natalie will be showcasing the Icon at this year’s Commercial Kitchen Show, taking place at ExCel on 3rd and 4th June 2020. Stand F11]. Harrisonovens.com

Hotelier & Hospitality Design

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andmade in Ramsgate by designer and engineer Daniel Thumwood, The Icon can cook at 2 different temperatures up to 400°C+ and is engineered not only to increase speed of service, but also to ensure an even temperature throughout which retains the moisture, flavour and integrity of the ingredients within.

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Industry News

Shift patterns & hot working conditions most disliked by hotel workers

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nreliable, unsociable and long shift patterns are the most disliked aspects of working in the hotel industry, according to a new study from OpsBase. The poll, which surveyed hospitality workers in the UK, found that vast majority of hotel workers most dislike ‘long shifts’ (33%), unreliable shift patterns (33%) or unsociable working hours (29%).. The survey also highlights that 30% of hotel workers are concerned about working in high temperature environments such as in hot kitchens or during the summer months. As it stands, the law says little about maximum working temperatures. However, a quarter (25%) of hotel workers said a lack of opportunity for career development was their biggest pet peeve at work, while 14% attributed their biggest annoyance at work to the perception of others that their industry wasn’t a ‘real job’. Attracting and retaining new talent can be a significant challenge for some hotel managers due to a common misconception that the industry cannot provide a fulfilling long-term career.

Zero hours contracts in the hotel industry

Hotelier & Hospitality Design

14% of hotel workers openly expressed their dislike for zero hours contracts. These contracts are designed to help businesses and hoteliers better cope with seasonality and changes in demand, but also mean that employers are not obligated to provide their staff with a set number of minimum working hours. The new poll also follows a recent nationwide survey which found that 3 in 5 voters in the UK want the government to ban zero hours contracts. The new government has already come under pressure from trade union groups to preserve and enhance workers’ rights after Brexit. According to the latest figures from the Office of National Statistics, the accommodation and food sector has the highest proportion (24%) of workers on zero hours contracts of any industry.

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“Our survey highlights that hotels workers are most ‘peeved’ by issues related to their working hours. However, it is important to understand that it is not only about unreliable shift patterns and zero hours contracts. The biggest pet peeves in the hotel industry are long shifts and unsociable hours, suggesting that many workers also want more flexible shift options. Historically, that’s been quite difficult to provide. So it’s important that managers utilise all of the technology and software solutions available to them to help create efficiencies in their operations that will save time, reduce stress and potentially result in more reasonable shift patterns”, said Michael Douglas, OpsBase’s Chief Commercial Officer.

84% of hotel workers would still recommend a career in the industry Despite their pet peeves about the industry, 84% of hotel workers in the survey said that they would ‘somewhat’ or ‘highly’ recommend a career in the industry. Interestingly, the poll also found that very few hospitality workers were concerned about a lack of job security (5%), an intimidating atmosphere in the workplace (10%), having to do jobs such as cleaning toilets (8%) or micromanagement (10%).

Hotel workers most motivated at work by providing customer satisfaction The survey also asked hotel workers what they liked most about working in the hotel industry and found that most are motivated by the opportunity to make a difference. Nearly half attributed this to providing customer satisfaction (46%) or having ‘pride in what you do’ (46%). Over one third (38%) most liked the industry for the opportunity to meet new people. Interestingly, only 5% said that best thing was the long-term career prospects – and just 8% put it down to the opportunity to be creative. See opsbase.com/hospitality-biggest-pet-peeves for the full report on workers in the hospitality industry.


Industry News

Escape Rooms ‘Escaping Bad’ Coming to London

London has followed Japan and gone wild for Escape Rooms - the next big one is based around one of the most popular TV shows of all time….

Sign up for tickets is now live with tickets on sale on 31st Jan The Riddle Within are London’s hottest new Escape Room team with years of experience staging immersive events and a serious passion for puzzles! They’ve teamed up with one of London’s biggest music venues, Studio 338, and the team behind Brighton’s much loved Bewilder Box to create experiences which transcend the genre and take things to a whole new level. Fully immersive and in some seriously unique settings, their first Escape Room ‘Flight 338’ have well and truly raised the bar. What to expect: Sessions available for teams of between 2 and 6; 1 hour duration; 5-10 minute walk from North Greenwich Station (Jubilee Line); Peak and Off Peak prices available starting from £20pp. The Riddle Within - an Escape Rooms team with years of experience staging immersive events have teamed up with one of London’s largest clubs Studio 338, and the crew behind Brighton’s successful Bewilder Box. The experience opens in June 2020.

The story… An abandoned vehicle has been found deep in the desert wastelands of New Mexico. Riddled with bullet holes and containing some highly interesting lab equipment, it’s clear that this Recreational Vehicle has not been used for the usual kind of recreation. Accompanying the methyl-amine and the glassware is a notebook. Written entirely in code and hidden behind a series of puzzles and clues, lies the ultimate recipe... The method for making the highest quality crystal the world has ever seen! As a group of upstart players, this is the holy grail and could be the start of your empire business. Can you get inside the mind of your predecessors and pick up where they left off? Remember, the cartel are on their way so time is short and you will have to work together quickly or you may never escape the desert alive! Suit up bitches, it’s time to break bad.

Hotelier & Hospitality Design

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ind the the shady looking RV in the backyard of London’s Studio 338 and jump right in. Can you crack the codes, the chemistry and the method used to cook the purest product? This exhilarating puzzle-game will test your brains, teamwork and reactions to the max. You’ll even leave with a bag of your blue crystals and a purity rating depending on how you fare!

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Signage

Hotelier & Hospitality Design

Readerboards are the only provider in the UK of American Style Changeable sign kits - a combination of tracking and letters allowing you to change your promotional message whenever and wherever you like. With 5 letters sizes to purchase, our letter tiles have been especially designed to offer high visibility and easy readership, whilst our tracking makes creating letter channels a piece of cake.

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All letter packs come with a minimum of 175 clear plastic letter tiles, with the letter screen-printed onto the surface of the tile. They not only include letters and numbers, but also handy symbols and punctuations. Our tracking is available in clear and white, depending on your choice of application and self-adhesive to aid affixing to a variety of surfaces. To ensure longevity we also offer tracking glue to accommodate numerous conditions, including heat, moisture, UV and the UK weather.

protected from the elements and locked down to prevent tampering.

Readerboards have put together our most popular combinations of tracking and letter sizes for your convenience. We call these bundles. Each order comes with tracking and letters, plus a cardboard template to ensure the process of applying tracks to your surface is as easy as possible.

Finally all our letters and tracks are stock items. Our facility in East Anglia, houses a huge selection of letters and tracking. Deliveries are prepared daily and delivery is included in our costs.

Our workshop offers bespoke signage solutions, producing a variety of unique, eye catching signs for sports clubs, pubs, restaurants and other hospitality venues. These can also be produced as ‘outdoor’ projects, meaning the message is

We offer full design studio for all graphics, allowing customers to see how the finished product will look prior to purchase. A popular proofing process is our insitu proofs. Here is take your photo of the proposed site for your new changeable sign and superimpose it into the photos. These are great if presenting the concept to others.

Currently we are offering all readers of Hotelier & Hospitality Design a 20% discount of our bundles, letters or tracking. Use discount code HH20 in basket. If you can’t change your sign – change your sign!!!


CHANGEABLE AMERICAN STYLE SIGNAGE CHOOSE FROM BESPOKE HAND BUILT SIGNAGE OR DIY BUNDLES OF ‘LETTERS & TRACKING’ ** 5 LETTER SIZES FROM TINY TO MASSIVE ** | CRAFT ALE MENUS | COFFEES | LIVE SPORTS | FOOD | LIVE MUSIC | WHAT’S ON

20% OFF WITH CODE HH20

WWW.READERBOARDS.CO.UK


Editor’s Choice

Hotelier & Hospitality Design

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The new colour of interior design

oft greens are set to take over interior design in 2020. Tones such as sage green maintain a fresh young vibe while looking forward to a new decade ahead. These tones complement recent colour trends such as millennial pink and work amazingly well in trending styles such as Art Deco influenced interiors.

relying on white walls or monotone surroundings.

This green shade is light and fresh, comparable to the vibe of the popular millennial pink. Which is handy, as sage green works perfectly when paired with millennial pink. The same applies to burnt orange too. These warmer tones are the ideal complementary colour and allow homes to be easily filled with colour rather than

Finish off the look with green glass, Art Deco style lighting. The trending Art Deco style is a great way to bring these green tones into a living space.

1. Conway Plastic Bar Stool, Sage Green 75cm £69

5. Marie Low Small Stool, Velvet Upholstered, Sage Green £69

2. Retro Palm Leaf Glass Pendant Light, Green £85 3. Heather Dining Chair, Velvet Upholstered, Sage Green £109 4. Plain Large Cushion, Velvet Fabric, Sage Green £25

An easy way to bring sage green into the living room is with a smooth, velvet upholstered sofa or simply throw some green cushions onto your existing sofa. In the kitchen or dining room, consider outfitting your table with sage green Heather chairs for a modern chic look.

To browse a full selection of sage green furniture and accessories, alongside Art Deco picks, visit Cult Furniture.

6. Bonnie 2 Seater Loveseat Sofa, Velvet Upholstered, Sage Green £599 7. Palmer Round Metal Side Table, Jade Green £69


WHERE THE UK FOOD & DRINK INDUSTRY MEETS

NEC BIRMINGHAM • 30 MARCH-1 APRIL 2020 As well as meeting over a thousand exhibitors, you can learn valuable insights with sessions such as...

TREND FORECASTING with Neil Nugent

INDUSTRY HEADS PANEL with Kate Nicholls

NATIONAL FOOD STRATEGY with Henry Dimbleby

WORD ON THE STREET: THE FUTURE OF STREET FOOD with Mark Laurie

THIS IS A TRADE EVENT. NO UNDER 16s WILL BE ADMITTED

foodanddrinkexpo.co.uk

REGISTER FREE AT: @FoodDrinkExpo #FDE2020

Brought to you by


Editor’s Choice

Dirty weekend? Over a third of brits clean a hotel room before using it • Brits rank remote controls as the dirtiest item in a hotel room • 79% of people check hotel bed linens on arrival, followed by bathtub/shower (68%) and glasses and mugs (63%)

2. 37% of Brits CLEAN a hotel room before using it

• 56% of travellers bring their own wet wipes, 44% bring bleach and 33% bring fragrance spray

3. 37% of Brits bring cleaning supplies or accessories to a hotel room

or so numerous online articles say. To find out if the general public agree, End of Tenancy Cleaning Company conducted a survey. The survey was completed by 3,446 participants and comprised questions on the dirtiest items in hotel rooms, items Brits check before using and what is deemed a good sign of cleanliness while staying away.

BRITS RANK THE 10 DIRTIEST ITEMS IN A HOTEL ROOM

Hotelier & Hospitality Design

1. 32% of Brits do a sweep or dust test of a hotel room before using it

• 37% of Brits clean a hotel room before using it

HOTEL ROOMS ARE FILTH INCUBATORS

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More key findings from the survey:

1. Remote controls 2. Light switches 3. Decorative cushions /blankets 4. Telephones 5. Upholstered chairs /sofas 6. Curtains 7. Carpets 8. Windows and windowsills 9. Bed linens 10. Glasses and mugs

On arrival, the general public check the following 5 items are clean first: 1. Bed linens (79%) 2. Bathtub /shower (68%) 3. Glasses and mugs (63%) 4. Remote controls (58%) 5. Decorative cushions /blankets (37%)

Of those that said yes to “do you bring cleaning supplies or accessories to a hotel room”, the following 5 items are most common:

• Wet wipes (56%) • Bleach or sanitiser (44%) • Fragrance spray or candles (33%) • Own glass or mug (33%) • Own fresh sheets and towels (11%)

TOP 5 SIGNS OF CLEANLINESS BRITS LOOK FOR IN A HOTEL ROOM 1. Freshly laundered sheets and towels – no stains 2. No dust or cobwebs 3. No mould in the bathroom 4. A clean mattress with mattress protector 5. Nice smells

Finally, when asked “do you think the cleanliness of a hotel room is solely the cleaner’s responsibility”: • 44% said yes • 56% said no

For more information please see www.end-of-tenancy-london.co.uk


Editor’s Choice LHG (London Hotel Group) wins planning permission to transform former Greenwich Magistrates’ Court into boutique hotel

LHG (London Hotel Group) has won planning permission to convert and extend the former Greenwich Magistrates’ Court and two empty educational buildings into a 293-bed boutique hotel.

Meher Nawab, CEO, LHG: “We are delighted to have achieved planning consent for this highquality development that is not only respectful to the local heritage - particularly regarding the Magistrates’ Court – but will also bring this brownfield site back into vibrant and viable use. As ever, our focus is to create considerate, design-led quality developments that will boost the local areas in terms of their economy, employment opportunities and their community.” Located less than two minutes’ walking distance from Deptford Bridge Station, from where DLR services can reach Canary Wharf

within 15 minutes and central London within 25 minutes, the new hotel is ideally situated for both business and leisure travellers. Squire & Partners’ design for the scheme is sympathetic to its physical and historical context, replacing a number of later extensions and alterations with four linear rows of quality contemporary buildings which will use a discreet, pared back palette of colours and materials. The buildings’ heights, varying from two to seven storeys, are staggered sensitively across the rear of the site, opening up the area and allowing the natural light to neighbouring properties. The ground floor of the former Magistrates’ Court and one of the school buildings will contain front of house hotel services such as bar, restaurant and café, giving the buildings a new life and creating new amenities for both hotel guests and local residents. The new scheme will also include a range of public, semi-public and

private green spaces, including a new public square, built around an existing mature tree, and animated by a restaurant or cafe. tfirst,second-Further facilities include a gym, pool, conference centres and generous parking spaces. The development will create an additional approx.imate 150147 permanent new jobs for the local area and provide £1.4m per year additionalextra spend in the local economy. Fresh investment of £1.8m will be made across the neighbourhood via a Community Infrastructure Levy payment agreed with London Borough of Greenwich. The hotel is expected to open by yearin 2022. The planning permission for the Greenwich Magistrates’ Court site tops a remarkable year for LHG, which saw the family run business accommodate more than one million guests across its portfolio of hotels, including the award-winning Best Western Plus London Croydon Aparthotel.

Hotelier & Hospitality Design

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ocated within the Ashburnham Triangle Conservation Area in Greenwich, London, project designed by Squire & Partners will retain the Grade II Listed Magistrates’ Court and the two redundant school buildings, as well as reintroducing public access to the Court building and creating new green space and local amenities.

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Catering

Make Your Business Stand Out Get In Contact Contact us by emailing jordan. caulfield@greenretreats.co.uk or by calling Jordan on 01296653066. Alternatively, we have 2 showrooms located in Westcott and Twickenham. Please feel free to drop in to discuss further, or visit our website here. Our garden pods are changing the way businesses in the food & drink industry work by providing them with a unique, and cost-effective solution.

Hotelier & Hospitality Design

Our garden pods are perfectly suited for businesses looking for a space that is “out of the box� but also accommodates for fast-paced service. With base installation, VAT and so much more included in the price, you have the guarantee of no hidden costs.

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Catering

Often described as outdoor pods and modular cabins, our commercial products make the perfect up-market and cost-effective alternative to traditional, and often unsightly mobile vans, stalls and retail units. Just like retail space, our garden pods can be designed however is necessary with a variety of different internal and external design options. Our garden pod is quirky and offers a diverse customer experience as opposed to simply walking in a shop. 

About The Product Blending into any environment, our garden building products are extremely visually appealing, which helps solidify your business image. All of our commercial units include the necessities to get your business up and running, including water, electricity and lighting. Ensuring a relatively quick process that allows you to get your business up and running quickly without the need for large renovations or complete redesigns.

What Are Green Retreats All About? As a business, we care about the impact that our products have on the environment. Which is why every building we produce is created with the environment in mind. Our highquality, eco-friendly materials are sourced at our local, carbon-offset factory. We strive to provide durable products that are built to last, leaving our customers happy and ready to put their new space to use.

Hotelier & Hospitality Design

Our garden pods are extremely simple to install and will be completed within 1-5 days. Every building also includes complete insulation ensuring that your space is suited for year-round use. The product is suited for anyone in the food & drink industry, including businesses such as; coffee shops, bakeries, fast food, cake shops and much much more.

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Catering

Cycas to develop and manage Europe’s first new Holiday Inn Express & Suites concept Cycas Hospitality has signed a lease agreement with Van der Linde Architecten and Development company to manage IHG’s first new Holiday Inn Express & Suites concept in Europe, which is expected to open in The Netherlands in early 2021. Whilst the concept of pairing a Holiday Inn Express hotel with additional branded suites has proved increasingly popular with travellers in North America and Asia over the last decade, this is the first signing of IHG’s expanded Holiday Inn Express brand concept in Europe.

Hotelier & Hospitality Design

The 99-key Holiday Inn Express & Suites Deventer will comprise 83 standard rooms plus 16 suites, providing the first aparthotel facility in the area. Whilst each suite includes a kitchenette, living space and separate sleeping area to cater for longer-staying travellers, guests will still benefit from the hotel’s wider facilities, including complimentary Express StartTM breakfast.

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With extensive car parking, the property’s location on the outskirts of Deventer along the A1 motorway, which connects The Netherlands and Germany, and proximity to the bus line 6, with onward rail connections across Europe, ensures the hotel will be easily accessible. Thanks to these great transport links, Amsterdam and the German border are each less than an hour away, while five international airports are all within a 90 minutes’ drive. The new Holiday Inn Express & Suites Deventer will also be next to the De Weteringen business park, whose mix of engineering, manufacturing and logistics service providers is expected to drive corporate demand for the property’s extended-stay capabilities. The site

also includes a petrol station, with a car pool facility, and restaurant.

international businesses over the last few years.

Matt Luscombe, Chief Executive Officer at Cycas Hospitality, said: “The brand’s mix of suites and standard rooms have proved a welcome combination in other continents, and Cycas is therefore delighted to be working with IHG to bring its new Holiday Inn Express & Suites concept to Europe.

“The Holiday Inn Express & Suites brand will ensure we are best placed to make the most of this dynamic business environment and tap into the growing trend for more flexible accommodation, and we look forward to capitalising on Cycas Hospitality’s proven experience in the extendedstay and Dutch markets.”

“While at IHG I always admired the Holiday Inn Express brand’s smart formula for success and led the team behind its next-generation guest experience. With the brand’s continued focus on providing customers with everything they need, and nothing they don’t, we’re confident the suites concept will prove a welcome addition for both business and leisure guests in Deventer before expanding further.”

The new-build hotel will become Cycas’s fourth Benelux property, and first in the region with IHG. With its headquarters in Amsterdam, the hotel management company already operates a Marriott-branded doubledecker hotel in the city’s Houthavens area, and will open the 127-suite Residence Inn Brussels Airport in spring 2021.

“IHG and Cycas Hospitality have a long history of working together to introduce new brands into Europe and manage dual-branded properties, so are a natural partner to help us launch this brand extension. “As our fastest growing hotel brand, it’s important that Holiday Inn Express is always looking at new ways to meet the changing needs of today’s travellers. We’re therefore delighted that Cycas will develop and manage the first of the new Holiday Inn Express & Suites concept in Europe and look forward to bringing this new way to stay, and even greater value, to our guests.” Sylvan van der Linde, owner of Van der Linde Architecten, said: ”Deventer’s central location and excellent transport connections has made it an increasingly attractive option for regional as well as

To find out more visit www.cycashospitality.com or connect with us via LinkedIn and Twitter.


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Raising the bar Caterfab Ltd are the leading manufacturers in the Bar industry in the UK. Cocktail stations - Bespoke fully welded bars - Ice wells - Back bar displays and glass stemware Mobile bars - Glasswash stations - Bar tops (various materials including brass and copper)

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Catering

ceda Launches First Ever Catering Equipment Service and Installation Technician Apprentices After lengthy discussions with course providers and employers, ceda is thrilled to announce the launch of the first ever Catering Equipment Ser vice and Installation Technician Apprenticeship, which w i l l b e p r ov i d e d i n partnership with registered apprenticeship provider, ECTA. The apprenticeship, which is funded by the Government, will last for a period of 30 months for each cohort of apprentices and has been developed to cover knowledge and skills including Electrical Competence, Basic Plumbing, Health and Safety issues, Relevant Regulations, ACS Accreditations and fault finding procedures, as well as behavioural requirements such as customer care and communication. As the course is being offered on a block release basis, apprentices only need to attend the Stockport training centre for one week every eight weeks.

Hotelier & Hospitality Design

Any employer in the catering equipment or related industries is able to make use of the course and need not be a ceda Member to become involved.

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The apprenticeship’s introduction comes as the demand for highly trained maintenance technicians grows, with catering equipment becoming ever more sophisticated and catering operators both increasingly understanding the need for regular preventive maintenance and demanding quick repair response times.

Commenting on this brilliant new apprenticeship, Peter Kay, ceda Technical Support Advisor, said “ceda has long recognised the need for an apprenticeship for service and installation technicians. However, historically, apprenticeships were driven by academics and based on formal qualifications and whilst ACS Gas Accreditations are a legal requirement, they are not classed as qualifications. Ceda also considered all the available electrical qualifications but found that they were designed for installers of electrical systems and did not deliver the skills and knowledge required by a catering equipment technician. ceda even looked at developing a suitable qualification but the cost was prohibitive. Fortunately the Government recognised that many other industries were in a similar situation and changed the apprenticeship system in 2014 to one of apprenticeship standards which could be developed by employers to meet their industry’s needs. In 2018 ceda encouraged its members to form a Trailblazer Group to develop a standard and with the help of the Institute for Apprenticeships and Further Education the standard was approved and published in July 2019.” As apprenticeships are the responsibility of the devolved

nations, the standard is only available in England. However, Government funding is still available for any apprentice who works at least 50% of their time in England, irrespective of their employer’s location. There are a number of apprentices in the first cohort who work for Welsh employers. The first cohort of fifteen apprentices begins their training course later this month; future cohorts will start in the coming months. ceda is therefore encouraging all employers who wish to take part to contact the organisation for more information. Adam Mason, ceda Director General, summed up, “This is a momentous thing for the Industry as for so long the development of a sector-specific Apprenticeship standard has been talked about. Huge thanks to those organisations that took an active role on the Trailblazer Group, chaired by Kirstin Hatherley. This is a piece of work that ceda has facilitated but it is very much those Members who gave of their time, knowledge and expertise for a greater good, who deserve absolute praise. I can’t wait to meet the first cohort of Apprentices later this month and I am thrilled that we are able to deliver this for the Industry.”


Perfect Wash Results Time After Time with Crystaltech…

Crystaltech Services UK Ltd is the country’s only nationwide specialist commercial glass & dishwasher repair and installation operation. Crystaltech engineers are on call 24/7 to get your operations running smoothly and offer: • Installation and repair of all makes and models of machines • Fast response time • Over 60, DBS certified engineers nationwide • 40,000 parts stocked • On-site bacterial tests with immediate results With over 38 years’ experience and regarded as one of the leading experts in the warewashing industry, Derek Maher, Managing Director of Crystaltech: “We pride ourselves on a high first time fix rate and we can save operators valuable time and money through making machines work more efficiently. With the right combination of a reverse osmosis system and the right level of cleaning chemicals, our team can get glasses and tableware crystal clear and clean and able to be taken straight from washer to table with no additional polishing.”

Call our team on: Email:

0370 350 2424

info@crystaltech.co.uk

Website:

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Catering

Elite Hog Roast Machines teams up with Trailblazer Barbecues to offer the most comprehensive range of outside catering equipment currently available Trailblazer BBQ Range We are now able to offer the complete range of Trailblazer charcoal barbecues and grilling stations in addition to our Elite Range of Hog Roasting equipment This new and exciting offering will enable us to provide the complete outdoor catering package for

Hotelier & Hospitality Design

all operators in the street scene, hospitality and event catering sectors in readiness for the 2020 season

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This is the perfect barbecue range and grilling stations suitable for all outdoor caters and this will enable customers to be able to expand their menu offerings with their own customers with confidence. The new range is extensive and starts with the smaller 120 Mini cooking around 120 burgers per hour right up to the largest in the fleet the 1200 Festival where hourly number increase to around 1200 This will be perfect for the larger

event cater where large profits and maximum return on investment can be secured. The complete hourly capacity ranges cater for 120, 350, 600 and 1200 models in both static and towable options. So this will also be of interest to the restauranteur and hotelier sectors too

The Elite Hog Roasting Range This now includes the hog roast machine available in both spit and hog tray options as well as a wide range of accessories, many of which will enable you to cook a whole variety of produce at the same time as cooking your hog or lamb, using the same heat and labour, thereby increasing menu offerings, capacities and generating additional profits at the same time. This all fits into the Elite Trailer where one member of staff can safely load and unload the machine, keeping your staffing costs down to

a minimum. The trailer comes with ramps, storage area, gas bottle plate and remote-controlled winch making the loading of the largest of pigs simplicity itself. The lid is aluminium powder-coated and comes in a choice of your own corporate colours enabling branding to be applied to generate high profile advertising at the same time We work long-term with each of our clients to ensure the success of their business where cooking with you and sales and marketing support is readily available Warranty, spares and support are now readily available from our Lincolnshire offices. If you would like to arrange your own viewing and personal demonstration on either range please contact Steven Cullum personally for suitable dates Elite Hog Roast Machines and Trailblazer Barbecues – Outdoor Catering Perfected!


Outdoor Catering perfected… Elite Hog Roast Machines teams up with Trailblazer Barbecues to offer the most comprehensive and widest range of outdoor catering equipment currently available This new and exciting offering is the perfect combination for anyone involved in the Street Scene, Hospitality and Hotelier sectors Elite Oven

Elite Trailer

Elite Poultry Rack

Large 100 kilo Hog capacity Feed up to 500+ guests from one machine and oven lid combination Extensive additional accessories to create endless menus options Increase your menu offerings and profits at the same time Extensive training, cooking and marketing support Free Hog Roasting Seminar Days

Elite Conversion Kit

The Elite Range – Hog Roasting perfected

Hook it ‘n’ Cook it... With the award-winning Trailblazer towable Barbecue Range

Trailblazer 600S

Wide Range of Models

Stainless steel on all internal surfaces

120 to 1200 Burgers per hour

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Instantly controllable cooking temperatures

Numerous accessories

Trailblazer 1200 Fryer Conversion

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Elite Hog Roast Machines

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+44 [0]1652 681 883 sales@elitehog roast machines.com www.elitehog roast machines.com 1 Limber Road, Kirmington, North Lincolnshire, England DN39 6YB

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Due to the company’s policy of continuous improvement, we reserve the right to alter or amend specifications or prices without prior notice

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CATERERS

Designed and manufactured in the UK


Industry News

Hotelier & Hospitality Design

DesignLSM introduce their evolved design direction for Gaucho, Charlotte St

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Award-winning hospitality consultancy, DesignLSM have recently unveiled their interior design for Gaucho, Charlotte St. The rejuvenated restaurant showcases the brand’s evolved design DNA – reflecting the modernity and spirit of Argentina through a highly polished and layered aesthetic. The designers worked closely with CEO, Martin Williams and his team to create a compelling narrative that resonates with the brand’s new socially responsible vision. The Modern-Day Gaucho The refurbishment of Charlotte St is the first phase of Gaucho 2.0 - a radical evolution of the concept that will see their restaurants operate with a socially and environmentally focus, specifically assessing the production of beef. The Fitzrovia site contains an array of new features and

“We started the process with a strategic immersion with the client – discussing what and who Gaucho is and how the concept is evolving. Exploring the cultural and visual narrative of Argentina and the Gaucho way of life, considering its spirit and stunning landscapes - from the dramatic mountainscapes to the pampa’s region through to the high-altitude vineyards. It was important that we still stayed true to the brand’s roots but with a creative approach that would move away from the cowhide of old and on to a more refined aesthetic that celebrates the modern-day Gaucho.” said Emma Farren, Senior Designer, DesignLSM  The shopfront has been reenvisioned, high-level antique mirror panels add a touch of understated glamour that reflects the vibrancy of the Soho neighbourhood whilst still retaining keys views through to the interior. Inside, the ground floor creates a real sense of arrival for guests with its warm and ambient palette of colours and tactile curation of materials. Intimate leather seating booths with crushed velvet upholstery have been designed to evoke Argentine traditional stables, alongside a striking monochrome marble bar that creates a focal feature within the space - with the black marble with white veining on the bar front providing a nod to the black and white Gaucho legacy. A lasso inspired lighting sculpture above the impressive metal clad staircase leads diners down to the main restaurant space which also plays host to a

21-cover private dining room, cinema projector and fourcounter beef bar bringing the culinary theatrics of the kitchen to guests with an intimate dining experience. The wild landscape that the ‘Gaucho’ inhabits is depicted through accents of ochre, deep blue and earth tones in a textured plaster wall finish designed to reveal the warm layers of the Argentine setting. The private dining room situated on the lower ground floor is adorned with decadent banquette style seating, timber panelling and mesh coated lighting. A tri fold screen and rust coloured velvet curtains provide privacy from the restaurant with layers of planting and bespoke artwork working together to bring the space to life. The Design R ­ esults The outcome is a sophisticated dining venue that exudes relaxed, effortless glamour whilst still in keeping with the brand’s core values. The modern ethos marks the start of the Gaucho evolution which is set to be gradually rolled across their 16-restaurant portfolio. “It’s been a real privilege to be a part of reshaping the design DNA for such an iconic restaurant group. I love what we have created and really feel that it delivers a fresh interpretation of the Gaucho story.” Commented Emma Farren, Senior Designer, DesignLSM Contributors List Furniture – Contract Chair & Craftwood Main Contractor – Hannah Contracts Lighting – RCM Catering – Sprint  Metalwork – CDC Project Management / QA – Julian Church

Hotelier & Hospitality Design

innovative approaches alongside the new interior vision; marking a new era for the brand as they celebrate their 25th anniversary. 

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Furniture

JUST DROPPED AT VIADUCT Rediscovered Classic Modernist Design from e15

A

Hotelier & Hospitality Design

n almost forgotten chapter of Modernism comes to life once again through e15, with the re-editions of chair STUTTGART and kilim ZET by the late Stuttgart-based architect, interior designer, graphic artist, Richard Herre, now available at Viaduct. Inspired by functionality and modernism, Richard Herre’s timeless design for the Stuttgart chair has been revived by e15 for the first time since 1926.

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After the workspace of Herre was completely destroyed in 1944, the only works that remained were preserved over time in his private apartment and family home. With the help of his son Frank Herre and grandson Max Herre, the recently rediscovered designs of the Stuttgart Chair and Zet Kilim have been re-commissioned by e15 almost a century after their creation. Also recently rediscovered as an important representative of the New Objectivity of the 1920s and as an influential figure in the Stuttgart Werkbund, Herrre is considered one of the initiators of the Stuttgart Weissenhof Estate, where he was responsible for the interior architecture of the house designed by Max Taut.

Herre generated furniture and lighting as well as textiles and carpets, creating holistically designed rooms with an inventive use of colour. His furniture and textile designs from the 1920s are notable for their pure and geometric forms, punctuated by carefully considered colour compositions, which look as fresh and relevant today as they did close to a century ago. By applying solid wood in a contemporary form, the structure of the front legs continues through to the arm and backrest, creating a sophisticated and practical piece that can be used as a dining, office or occasional chair. Chair STUTTGART complements the e15 collection and aligns with the original idea of e15, namely applying solid wood in contemporary forms. STUTTGART is available in various woods and upholsteries including velvet, leather and cane, where the mix of different materials generate interesting contrasts and combinations. During the 1920s, Herre produced numerous designs for textile firm Pausa, which belonged to the Löwenstein brothers in Mössingen. He also designed carpets that were

hand woven by Sofie Mörike and showcased in numerous exhibitions on contemporary living. The ZET kilim is a chromatically striking and graphic design that captures the spirit of 1920s New Objectivity yet also conveys Herre’s exceptional use of colour. These re-editions from e15 are the first of Herre’s designs to be reproduced almost a century after their creation. They demonstrate that compelling designs from early Modernism can still fit perfectly into our present day. These designs are exclusively available at Viaduct from April 2020. Stuttgart chair, £1,255, Zet rug, £1856, viaduct.co.uk.


EYE CATCHING UPHOLSTERED FURNITURE Strong metal frames Soft faux leather upholstery Attractive feature stitching Immediate delivery from stock

BESPOKE TABLETOPS Solid oak tops with either a plank effect or parquet design Polished steel, copper or oak edge All made to order - any size

Arundel Tables Trade Price From £120.00

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Furniture

Hotelier & Hospitality Design

VESTRE APPOINTED “BEST STAND” AT STOCKHOLM FURNITURE FAIR 2020

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Furniture For Stockholm Furniture Fair 2020, Vestre once again enlisted Note Design Studio to help create a stand that fully reflected Vestre’s commitment to sustainability.

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herefore, all the materials used in the stand were carefully selected for ease of recycling or reuse. The jury took this overall climate smartness into account when choosing Vestre’s stand as the best at Stockholm Furniture Fair: “This stand takes sustainability to a new level. Not only can each element of the display be reused, but also compelling is that the brand has calculated the carbon footprint of each product.”

Authenticity and transparency in sustainability initiatives are key issues for Vestre. In the assignment description for this year’s exhibition concept, there was a clear desire to create a stand that reflected Vestre’s philosophy and inspired its visitors – underpinned by the idea of minimising any damage done to the materials used in the stand, and that everything in the stand could be reused. Materials used for its construction include hollow tile, pine plywood, stone and twin-wall polycarbonate sheeting – all low waste and recyclable materials.

– We wanted to create an environment that proclaims Vestre’s values. The idea was to create a beautiful backdrop that was in harmony with the design of Vestre’s products, while minimising the amount of waste when the stand is dismantled after the trade show closes. We’ve chosen to work with unprocessed natural materials where waste is minimal. Since Vestre’s furniture is associated with outdoor use, it was also natural for us to draw inspiration from the local urban environment, says Johannes Karlström, interior designer at Note Design Studio. Vestre’s aim is to become the world’s most sustainable manufacturer of outdoor furniture – something that requires full focus on both choice of materials, production and transportation, as well as many other areas. For example, Vestre became the first outdoor furniture manufacturer in the world to certify

products with the Nordic Swan Ecolabel – one of the world’s most rigid environmental certifications. All Vestre products are manufactured in factories in Norway and Sweden, with locally sourced materials such as Scandinavian wood and Swedish steel, which account for 30 percent lower emissions than the global average. With a lifetime guarantee against rust and a minimalistic and stylish design, Vestre creates outdoor furniture for generations to come – without unnecessary stress on the environment and climate. Not today, not tomorrow.

Hotelier & Hospitality Design

– Vestre’s vision is to be the world’s most sustainable producer of furniture. We believe in transparency, and trying to make our methods visible, but our ecological footprint on the environment as small as possible. For this year’s fair, we felt it important that our beliefs on this was visually manifested in the stand just as much as we feel it on a day to day basis. Note design studio made this happen and we are incredibly happy to receive the award, says Jan Christian Vestre, CEO of Vestre.

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Based in Frome, Somerset, our furniture and homeware range is carefully handpicked from around the world by our talented team of buyers. From inspirational, distinctive furniture and lighting, to attractive storage and decorative accessories, our everexpanding online range combines brand new products and perennial favourites for a collection with the power to transform any space.

TO FIND OUT MORE ABOUT OUR TRADE SERVICE AND APPLY FOR YOUR DISCOUNT, email trade@coxandcox.co.uk or call 01373 482 364

coxandcox.co.uk


Cycas to develop and manage Europe’s first new Holiday Inn Express & Suites concept Cycas Hospitality has signed a lease agreement with Van der Linde Architecten and Development company to manage IHG’s first new Holiday Inn Express & Suites concept in Europe, which is expected to open in The Netherlands in early 2021.

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hilst the concept of pairing a Holiday Inn Express hotel with additional branded suites has proved increasingly popular with travellers in North America and Asia over the last decade, this is the first signing of IHG’s expanded Holiday Inn Express brand concept in Europe. The 99-key Holiday Inn Express & Suites Deventer will comprise 83 standard rooms plus 16 suites, providing the first aparthotel facility in the area. Whilst each suite includes a kitchenette, living space and separate sleeping area to cater for longer-staying travellers, guests will still benefit from the hotel’s wider facilities, including complimentary Express StartTM breakfast. With extensive car parking, the property’s location on the outskirts of Deventer along the A1 motorway, which connects The Netherlands and Germany, and proximity to the bus line 6, with onward rail connections across Europe, ensures the hotel will be easily accessible. Thanks to these great transport links, Amsterdam and the German border are each less than an hour away, while five international airports are all within a 90 minutes’ drive.

Hotelier & Hospitality Design

The new Holiday Inn Express & Suites Deventer will also be next to the De Weteringen business park, whose mix of engineering, manufacturing and logistics service providers is expected to drive corporate demand for the property’s extended-stay capabilities. The site also includes a petrol station, with a car pool facility, and restaurant.

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Matt Luscombe, Chief Executive Officer at Cycas Hospitality, said: “The brand’s mix of suites and standard rooms have proved a welcome combination in other continents, and Cycas is therefore delighted to be working with IHG to bring its new Holiday Inn Express & Suites concept to Europe. “While at IHG I always admired the Holiday Inn Express brand’s smart formula for success and led the team behind its next-generation guest experience. With the brand’s continued focus on providing customers with everything they need, and nothing they don’t, we’re confident the suites concept will prove a welcome addition for both business and leisure guests in Deventer before expanding further.”

Willemijn Geels, Vice President, Development – Europe at IHG, said: “IHG and Cycas Hospitality have a long history of working together to introduce new brands into Europe and manage dual-branded properties, so are a natural partner to help us launch this brand extension. “As our fastest growing hotel brand, it’s important that Holiday Inn Express is always looking at new ways to meet the changing needs of today’s travellers. We’re therefore delighted that Cycas will develop and manage the first of the new Holiday Inn Express & Suites concept in Europe and look forward to bringing this new way to stay, and even greater value, to our guests.” Sylvan van der Linde, owner of Van der Linde Architecten, said: “Deventer’s central location and excellent transport connections has made it an increasingly attractive option for regional as well as international businesses over the last few years. “The Holiday Inn Express & Suites brand will ensure we are best placed to make the most of this dynamic business environment and tap into the growing trend for more flexible accommodation, and we look forward to capitalising on Cycas Hospitality’s proven experience in the extended-stay and Dutch markets.” The new-build hotel will become Cycas’s fourth Benelux property, and first in the region with IHG. With its headquarters in Amsterdam, the hotel management company already operates a Marriott-branded doubledecker hotel in the city’s Houthavens area, and will open the 127-suite Residence Inn Brussels Airport in spring 2021.


Spruce Up Your Garden For Spring With A Garden Pod

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his Spring consider adding a garden pod — the perfect addition for any garden that needs a touch-up. The garden pods are constructed from durable materials produced in our local factory at Westcott Venture Park. Being so versatile, they can be used as anything, and have such an extensive range of uses. They’re great for anyone who needs more space at home, wants a private retreat, or those looking to start their business at home. We cover mainland UK and have two showrooms in total, one at Westcott Venture Park, and the other located in Twickenham. This Spring consider adding a garden pod — the perfect addition for any garden that needs a touchup. The garden pods are constructed from durable materials produced in our local factory at Westcott Venture Park. Being so versatile, they can be used as anything, and have such an extensive range of uses. They’re great for anyone who needs more space at home, wants a private retreat, or those looking to start their business at home. We cover mainland UK and have two showrooms in total, one at Westcott Venture Park, and the other located in Twickenham. Our buildings are all fully-insulated to make them suitable for year-round use no matter the weather. Not only this, but they all have electrical outlets, and can even have plumbing installed if desired.

The options are endless when it comes to the design aspect, which is what makes them such a home improvement musthave. For those looking to revamp their garden and have a Spring clean, a garden pod is the centrepiece of any garden and is a must-have when sprucing up existing garden space. With four building models in sizes as small as 4 square metres and ranging up to 30 square meters internally, we have a product to suit everyone.

What Are Green Retreats About? As a business care about the impact that our products have on the environment. Every building produced by Green Retreats is constructed with the environment in mind. Our eco-friendly, durable materials are sourced at our carbon offset factory. We strive to leave customers happy and ready to use their new space by using sustainable products to create garden pods that are built to last.

Hotelier & Hospitality Design

• Insulated year-round garden pods. • Various sizes and designs. • Wide range of uses – offices, home gyms, studios and more.

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Bathrooms

Fitzroy of London at locket’s wine bar, london In the heart of St James’s in London, Locket’s is a vibrant café by day and an ambient wine bar by night. For this popular hospitality project, accessible bathroom specialists Fitzroy of London was specially commissioned to create a range of fully compliant disabled bathroom products. Working closely with the designers, Fitzroy of London was able to create stunning disabled washrooms that now allow all customers to enjoy a first-rate visit regardless of their requirements. In the heart of St James’s in London, Locket’s is a vibrant café by day and an ambient wine bar by night. For this popular hospitality project, accessible bathroom specialists Fitzroy of London was specially commissioned to create a range of fully compliant disabled bathroom products. Working closely with the designers, Fitzroy of London was able to create stunning disabled washrooms that now allow all customers to enjoy a first-rate visit regardless of their requirements. Designed by Fran Hickman Design & Interiors, this retro Italian café features modish interiors and is one of the most stylish sanctuaries in the city. The brief was to create accessible bathroom space that would meet the high level of quality and beautiful aesthetics of this elegant space.

Hotelier & Hospitality Design

Fitzroy of London specified products from its Hanson and

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Gosfield collections to best suit the contemporary style of the café. Finished in sleek polished chrome, the carefully curated selection of products included a Flangeless Grab Rail and Single Arm Hinged Rail to ensure the safety and wellbeing of disabled guests. Fitzroy of London provided the interior designers with the opportunity to translate their design ideas into a fully compliant scheme for this cafe, which was extremely well received. The unique solution of a combination of collections provided the perfect finish for this striking space. Now the washrooms not only look exceptional, but also demonstrate outstanding functionality – ensuring that both ambulant and disabled customers can enjoy the same level of style while visiting this lively café and wine bar, whilst being assured that they’re able to access and use all areas.


Discover our 2020 collections

Novellini UK offers a full range of bathroom products; including bespoke shower enclosures, wet-rooms, steam rooms, spa baths, furniture and much more. All our products are designed and manufactured in Italy ensuring quality and availability. We have an extensive showroom facility at our HQ in Italy to support specifications and technical needs., If you are interested in talking to us about future projects or visiting us in Italy, for more details and availability, please contact our contracts manager Steve Shirley: s.shirley@novellini.com. Products available nationwide via our merchant partners. Why not visit our website or contact us directly for more details on our products and services. FOLLOW US

Info-uk@novellini.com tel: 01727-229922

ADV Architects Datafile 10-19.indd 1

www.novellini.co.uk www.iotti.com

16/09/19 09:34


Bathrooms

The Rainshower 310 Mono headshower is compatible with multiple shower systems and is pictured here with Rainshower 310 shower system.

Rainshower 310 Mono:

The luxurious statement headshower with water-saving eco credentials

Hotelier & Hospitality Design

Products with eco-friendly credentials are very likely to be high on the priority list of many bathroom projects for 2020. Proving that water-saving showers can still deliver a premium performance, GROHE’s new Rainshower 310 Mono head shower offers an affordable way to upgrade your existing shower system,

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enhancing your shower experience without negatively impacting your water consumption. Equipped with GROHE’s EcoJoy technology, the water flow is limited to 9.5 litres per minute (compared to the standard 12 litres per minute), delivering a comfortable yet cost-effective water saving experience. Installation of the Rainshower 310 Mono couldn’t be simpler as the head shower can be mounted with ease onto most shower arms with no need for complex tools or extensive behindthe-wall work. Its impressive 310mm diameter head, which can be swivelled in all directions thanks to a ½” ball joint, offers the full face PureRain

spray which encases the user in larger, softer droplets for a more relaxing and luxurious showering experience that is likened to being caught in a warm summer rain. Despite its statement size, the head shower features a particularly slim silhouette, allowing it to blend seamlessly into minimalist interiors. There are several model variants so you can choose the look that most suits your existing bathroom style: from ceilingmounted to wall-mounted, round or square designs with matching shower arms, and white or chrome spray faces. Its striking aesthetic, premium performance and impressive ecocredentials have resulted in the Rainshower 310 Mono achieving accreditation by the Water Regulatory Advisory Scheme (WRAS). This status ensures that the product meets all safety and quality regulations and is deemed suitable for installation in commercial buildings, hotels and new build homes as well as offering peace of mind to homeowners fitting the product themselves.

www.grohe.com


Bathrooms

2020 INTERIOR DESIGN TRENDS We are at the end of the year, and we already know the most popular colors and materials that will make a statement in 2020. Are you ready to be inspired? Pantone’s color of the year: Classic Blue

LEFT: Marble will continue to have a strong presence in 2020. These materials bring durability and a unique visual texture to any interior bathroom decor.

RIGHT: This soft hue will make an ambience full of cheerful vibes- a place where you can relax and recharge the batteries during a daily basis

Hotelier & Hospitality Design

Classic Blue it’s elegant in its simplicity, timeless and enduring color. It derives from society’s desire for a dependable and stable foundation, encouraging people to practice mindfulness and be more present in their lives.

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Bathrooms

Hydrao : innovative & water-saving connected devices Hot water usage in hotels represent substantial costs and an unsuspected ecological impact. A guest spends twice as much time under the shower at a hotel compared to home, and hotels’ water and energy bills represent on average near 30% of their expenses. Hydrao, a French start-up, has thus created connected and innovative water saving solutions to face resource efficiency issues in hotels.

Hotelier & Hospitality Design

Hydrao: preserving water and energy thanks to the digital revolution

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Hydrao provides a set of connected and eco-friendly technological solutions to deal with water and energy efficiency issues in buildings. Under the shower, HYDRAO saves water and educates while staying fun ! Indeed, Hydrao water-saving shower heads have the very peculiar specificity of changing colour upon the volume of water used in real time (green from 0 to 10 litres, blue from 10 to 20 litres, and so on until red!).

This intuitive real-time feedback provided by small colourful LEDs which enlighten thanks to a microturbine (no battery), creates a “nudge” effect which positively incentivises users to reduce their shower time by 15% on average in hotels. Furthermore, HYDRAO shower heads are designed with a low flow (6.6 litres per minute while the standard is about twice much) while maintaining the usual comfort, as their WaterSense label attests it. The pressure is maintained, it’s neither too strong nor too weak, with three types of jet: normal, soft, and massage.

The HYDRAO range consists of a hand shower (Aloé), a rain shower (Yucca) and a head shower for wall bars (Cereus). Hydrao has also designed and developed wireless water network surveillance and monitoring meters, which, as shower heads, contain no battery thanks to a micro-turbine. They can be installed on any hot or cold water circuit. and monitor water volume, temperature and pressure in real-time, with a high data transmission rate (every 60 seconds), in order to get a global understanding of the water consumption in a building and to detect abnormal variations.


Bathrooms

Hydrao: Water Savings as a Service All HYDRAO products are connected devices, and communicate water data either in Bluetooth (short distance) or LoRa (long distance). If they wish, hotels can access to HYDRAO web platform where they can track and optimise in various ways, remotely, their water consumption. From this digital dashboard, the hotel can also change the color thresholds of the HYDRAO shower heads, to challenge their guests at relevant times such as during the World Water Day on March 22 every year! This new service was recently and successfully used in Boston over the last few months, by Hostelling

International USA which installed HYDRAO solutions in about 700 rooms, as part of their “1 Million Gallon Water Saving” challenge.

The Courtyard Marriott case The Courtyard by Marriott of Paris Arcueil, a 4-star hotel, equipped its 200 rooms with HYDRAO Aloé hand showers in 2019. The hotel manager conducted a onemonth test to measure the ‘nudge’ impact of HYDRAO Aloé lights, for 1 month. During 2 weeks, he first configured the shower heads with no colors (meaning lights kept off when tap is turned on); and the 2 weeks following, he set up the colors back and added in shower cabins HYDRAO

waterproof shower ties to explain the meaning of colors. Results show that HYDRAO nudge effect reduced the average shower time by 15%; while HYDRAO water flow was already 25% lower than for previous shower heads. In total, HYDRAO thus enabled to save 40% on hot water for showers. Denis Laus, General Manager of the hotel, witnesses: “After using HYDRAO solutions during 2 months, the first impact observed is the significant decrease in water consumption. This will allow us to reach a return on investment we had planned. The second impact, which we had not imagined, is the enthusiasm of our customers:hey enjoy HYDRAO innovation and many even asked where they could by it”

Hotelier & Hospitality Design

For more information, have a click on www.pro.hydrao.com or contact sarahdv@hydrao.com.

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Industry News

THE PERFECT TOILET Maximum hygiene, sophisticated technology and elegant design: TOTO offers a variety of exclusive toilets for every bathroom

T

OTO is setting new standards in toilet design.

Hotelier & Hospitality Design

The Japanese company presents timelessly elegant, high-quality toilets with sophisticated technological and hygienic features including two newcomers to TOTO’s portfolio: the RP and SP toilets.

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TOTO brings its Japanese culture to everything the company does: aesthetics, function and hygiene are combined, turning even the simple toilet into something special. If we follow TOTO’s philosophy, our living spaces should exude the things that enrich our everyday lives: clarity, efficiency and comfort. TOTO toilets are not just timelessly elegant, but delight owners by bringing the highest quality hygiene

standards into their homes. Whether curved or angular, eyecatching or simple, TOTO has a model that appeals to everyone’s preferences.

This means that there are no hard-to-reach places under the rim, making it easier to clean the ceramic bowl more thoroughly and effectively.

The two newcomers are the Round Perfection (RP) and the streamlined Pendant Square Perfection (SP). On these slim, elegant models, the seat and ceramic appear to blend into one cohesive unit - effective, thorough and especially hygienic.

The extraordinarily smooth and long-lasting Cefiontect glaze protects the ceramic surface, making it very easy to clean.

The powerful Tornado Flush, rimless design and extremely smooth Cefiontect glaze are the extraordinary technical features found in all TOTO toilets.

Both toilets include the innovative Tornado Flush, which propels water into the toilet bowl to create a strong whirlpool that effectively cleans every inch of the toilet from bottom to top.

All models made by the Japanese manufacturer offer a rimless toilet bowl as a standard hygienic feature.

It also provides a durable, longlasting shine.

The flush is very powerful, yet still quieter than conventional toilets.


Hotelier & Hospitality Design

Industry News

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Hotel Technology

Marketing tech investment for holiday park operator

UK holiday park operator Bridge Leisure has invested in new technology to supercharge the customer experience in 2020 and beyond.

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ith nine parks in locations from Cornwall in the south east to Moray Firth in Scotland, the team has implemented marketing automation platform Force24 into its business, to boost both marketplace loyalty and new bookings.

Hotelier & Hospitality Design

Recommended to Bridge Leisure by a trusted marketing agency partner, the martech will be used to raise the profile of the brand, drive engagement and boost bookings.

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Bridge Leisure will primarily target historic, current and prospective selfcatering and touring holidaymakers, including those who have previously enquired about a leisure break. Caravan sales will also represent a new area of business interest for the team to explore as they move into the new year. Force24 will enable the brand to power thousands of ultra-personalised email messages over the coming months. The goal is to send very different customers on a journey through the CRM (customer

relationship management) process, so that they receive only highly-targeted information – relevant to them – when they most want to read it. Commenting on the investment, Bridge Leisure’s senior marketing manager Rachel Elliott said: “We love holidays and know how important they are to our guests too. That’s why – as a team – we are genuinely passionate about ensuring holidaymakers are happy, time after time. “In an increasingly fast-paced and competitive tourism industry it is therefore crucial to ensure we maintain a differential and show just how valued our customers really are. We can gather so much – compliant – insight about people who have, or might like to, enjoy a break with us. And we can use this intel to drive more personalised conversations that lead to the getaways our customers are really looking for, and the continued growth of our national brand.” The investment in Force24 represents Bridge Leisure’s first ever use of

marketing automation technology. When asked why the technology was right for them, Rachel continued: “As soon as we met Force24 we were really impressed by both the platform – particularly the potential that comes with email and landing page snippets – and the team. Their level of support is excellent, which is imperative for a business who cares so much about customer service.” Force24 is no stranger to the leisure and tourism industry with existing clients including active holiday provider Nielson, Erna Low and Leisure Resorts. The technology is one of the fastestgrowing UK built and managed marketing automation platforms in the market, currently sending upwards of 15 million emails for clients, every month.


Hotel Tech

Hotel EPOS

the 7 key questions every hotelier growing F&B should ask

By Luis De Souza, CEO of NFS Technology Group

Did you know: according to the British Hospitality Association, the UK hospitality industry dishes up more than 8.3 billion meals every year. Hotels are gaining a bigger and bigger slice of that lucrative market, with some now playing host to destination restaurants, and many growing F&B into a valuable revenue stream. The most successful are using sophisticated hotel EPOS (electronic point of sale) systems to support and streamline their operations. So if you don’t have it, chances are you probably want it - but in a competitive market where margins are always tight and ROI is crucial making the right choice can be confusing. So we’ve compiled the 7 key questions every hotelier growing an F&B operation should be asking.

Hotelier & Hospitality Design

1. What’s the difference between hotel EPOS and hotel PMS?

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2. How does hotel EPOS streamline my guest experience?

A PMS is the backbone of hotel operations, managing all aspects of hotel business from reservations to guest billing and payments.

EPOS is designed to focus on making your food and beverage operation as welcoming, seamless and efficient for guests as possible.

A hotel EPOS is a dedicated system which works wherever your guests spend money – for instance, in your restaurants and bars, on the dining terrace or in your spa.

It enables them to make online reservations, and once they arrive, your staff use graphic table plans to make seating quick and improve table turn.

It works throughout the customer journey, all the way from taking table reservations to making service more efficient and allocating the spend to the correct room. It’s also used to boost customer loyalty and bring your F&B customers back again and again.

Serving staff use handheld devices ranging from dedicated devices to mobile phones to take orders at tableside and send them straight to the kitchen for swift and accurate delivery. Payments can be taken at tableside too or the bill allocated to the correct guest room. It all adds up to a luxuriously effortless experience for your guests, with no quibbling about incorrect dishes or billing.


Hotel Tech

3. Does hotel EPOS integrate with my other technology?

4. What benefits does hotel EPOS bring to my F&B stream? Your hotel EPOS constantly captures guest data that identifies best selling dishes, reducing waste and improving stock control. Other EPOS reports provide an immensely realtime view of areas including sales and labour. It allows you pinpoint control across the whole F&B operation that keeps costs at a minimum and drives up efficiency.

5. Can I improve my customer engagement with hotel EPOS? EPOS data capture makes it simple to cater for guests’ preferences, helping to create the personalised customer experience that sets your hotel restaurant or bar apart from the competition. EPOS also monitors your all-important social media reputation, alerting your managers if a hostile review is being posted from your restaurant so they can address issues on the spot before the customer leaves.

It’s important to select a consultative provider who works with you to understand what you REALLY want the system to achieve. Don’t be dazzled by salespeople who want to make a quick sale and run – look for a supplier who will provide expert 24/7 backup and support after the installation is complete.

7. What’s the best way to finance my hotel EPOS? There’s a number of different ways of financing that provide the swift ROI you need, depending on your company situation and requirements. Hotel EPOS can be provided as an on-premise solution, or hosted in the cloud. Your supplier should offer you the option to purchase hardware and software, to purchase hardware and lease software; or to lease the entire system.

Want to know more about how Aloha hotel EPOS by NFS can help your hotel grow its F&B operation? www.alohaepos.co.uk

Hotelier & Hospitality Design

If you choose a system with a flexible API, it will integrate effortlessly with your PMS system and also other back office systems such as accounting, providing perfect accuracy at all times even across multiple-location groups.

6. There are many hotel EPOS systems out there – how do I select the right one?

45 Sources used in this feature: * British Hospitality Association Nutrition Guide for Catering `Managers and Chefs


Hotel Tech

THE MOB MUSEUM LAUNCHES EXPERIENTIAL MOBILE APP DESIGNED TO ENGAGE VISITORS, FIND THEIR “DOPPELGANGSTERS” The National Museum of Organized Crime and Law Enforcement, announces the release of an engaging new mobile app providing the ultimate guide to the Museum for visitors, in-depth education for those seeking more about the history of the Mob and law enforcement, and an innovative, interactive lookalike feature called Doppelgangster. Using cutting-edge facial recognition technology, the app compares a user’s facial features with a database of more than 800 images spanning from notable heroes, villains, singers, comedians and entertainers—as well as many others from the Mob world—to identify the user’s closest Doppelgangster. Users will discover their match might be anyone from Al Capone to Edie Falco or Ellsworth “Bumpy” Johnson to Lucy Liu—and so many more. Matches can easily be shared on social media using #Doppelgangster.

In addition, the app offers:

• An interactive map of all four floors of the Museum, with the ability for a user to locate themselves within the building in real time.

• A comprehensive list of all exhibits with photos, descriptions

of important artifacts in its collection, and their locations within the Museum.

Hotelier & Hospitality Design

• Self-guided tours which allow users to experience the Museum

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through a different lens, discovering new artifacts and pockets of history at each stop. “Quick Hits” spotlights the biggest names, the most heinous crimes and the most significant artifacts in a fast-paced, 45-minute tour. Interactive themed tours include “Viva Las Vegas,” which allows guests to explore how Las Vegas, with some help from the Mob, transformed from a desert railroad town into an international tourist destination, while “Selfie Tour” takes guests to the Museum’s most photogenic stops. Users will tap through fascinating insights at each stop, learning along the way.

• Missions, which include “Find Las Vegas Lawbreakers”

and “Bring Down the Mob,” encourage visitors to scour the Museum’s exhibitions in search of answers.

“This app enhances the Museum experience for our guests, allowing them to engage with us before, during and after their visit,” explains Jonathan Ullman, president and chief executive officer, The Mob Museum. “It gives guests new ways to make the most out of their visit while onsite and allows us to build better relationships with people who aren’t physically at the Museum. We now have another option to connect with those who are interested in our content or in our mission of advancing the public’s understanding of organized crime and law enforcement.” The Mob Museum collaborated with PwC Connected Solutions, Umajin, and SAFR by RealNetworks to create The Mob Museum mobile app. “The Mob Museum app is a wonderful companion to inform, educate and complement the Museum experience,” said Rob Mesirow, PwC Connected Solutions Leader. “It is a terrific example of how digital technologies augment our physical world.”

• Descriptions of upcoming public programs hosted at The Mob

The Mob Museum’s app is available for free for Apple and Android devices.

• General Museum information, including the option to purchase

For more information about the Museum, please call (702) 229-2734 or visit themobmuseum.org

Museum.

tickets, hours of operation, donation and membership.


Hotel Tech

The SmartSoft Collection ®

Sustainable, Responsible, Luxury. SmartSoft is the name given to the collection of products that include SupremeSoft Bathrobes, SupremeSoft Spa Linen.

and now to complete the range BC Softwear has introduced SmartKnit towels. At a glance:

• 70% Energy Saving • 65% less oil •

absorption than traditional towelling All claims have been independently verified for the savings calculations.

Helping your operation meet your energy reduction targets * (*The Paris Agreement, United Nations Framework Convention on Climate Change (UNFCCC April 2016). The entire SmartSoft collection is 100% Guaranteed for the claims of sustainability and energy savings which can be verified by the independent reports provided by the Laundry and Technology Centre (LTC). Barbara Cooke says ’SmartSoft is an entire energy saving collection designed to conserve energy and reduce costs

right across your business. With the introduction of SmartKnit BC Softwear can provide sustainable solutions from the hotel bedroom to the spa treatment couch’. The facts SupremeSoft Bathrobes and SupremeSoft Spa Linen

• 70% Energy Saving • 40-50% reduced • • •

drying times compared with traditional towels 65% less oil absorption than traditional towelling 43% saving in water consumption Long lasting - the knitted weave of this towel means that it will not pull or tear

SmartKnit Towels ®

Sustainable, Responsible, Luxury. customers of SupremeSoft robes and spa linen. SmartKnit towels complete the SmartSoft family. SmartKnit is the natural extension to complete the collection and offers increased levels of eco energy savings for our hotel and laundry customers.

SmartKnit Towels

• 8.5% Energy saving • • •

in comparison with a traditional towel 9.2 % reduction in Drying Time 60 % reduction of absorbency in oil than traditional towelling 5% reduction in water consumption

• Long lasting - the

knitted weave of this towel means that it will not pull or tear

Sizes: Hand Towel, Bath Towel Bath Sheet. Available in multiple thicknesses weights Colours: White, Pebble Slate Grey.

Hotelier & Hospitality Design

BC Softwear works closely with many of the UK’s leading hotels and spas. We are constantly evaluating the needs of our customers and working to provide practical, proven and commercially viable products to satisfy these needs. SmartKnit has been inspired by energy saving benefits seen to our

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Brexit is creating business opportunities and issues as well as recruitment problems;

HBAA industry leaders look back and ahead Brexit is creating business opportunities and issues as well as recruitment problems according to HBAA members. The HBAA has spoken to a crosssection of agency and venue members and gathered opinions on how Brexit is impacting the events and hospitality industry. Brexit’s impact on business Over the past 12 months, the effects of Brexit on the hospitality and events industry have been mixed. For example, it has been largely positive for etc venues as the topic, rather like GDPR, has boosted the need to meet. Tiernan Redmond, sales manager at etc. venues says: “In the last 12 months, around 150 meetings were held in our venues to discuss and plan for the consequences and opportunities of Brexit. Reviewing the titles of events on our schedule in the coming months, we have many more bookings that are likely to address it.” The HBAA annual Brexit survey in June 2019 revealed that 78 per cent of the sector believed Brexit had slightly affected business, up from 36 per cent in the previous year. This is in line with what Julie Shorrock, managing director of HTS, has seen. She says: “During early 2019 we saw a decline in our clients’ requirements, with many indicating their businesses were experiencing delays in commitments of new projects or contracts.

Hotelier & Hospitality Design

“Yet from mid-August 2019, HTS saw a significant uplift in clients’ business, with many saying it was ‘time to just get on with business,’ and this growth has continued into 2020.”

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The snap general election in December caused some negative reverberations across the industry. Andrew Deakin, director, Conference Care, revealed: “Demand for events dropped by around 20 per cent. Reducing costs is high on the agenda for corporate planners and there is a tendency for utilising internal meeting space before going externally, as well as a trend towards smaller events that can be easily signed off without board-level approval. With Brexit looming, the trading conditions are challenging. We want an end to the uncertainty.”

Brexit has presented added challenges for venues, too. Steve Jones, managing director of Wyboston Lakes Resort, explains: “The combination of Brexit and rising costs is a challenging prospect for our industry. The devaluation of the pound, trade tariffs and delays with supplies due to border disruption could all occur after 31 January so we have to be as ready as possible and quick to respond depending on what happens.” Future business outlook On prospects for 2020 and beyond, the industry is cautiously optimistic. Nick Scott, managing director of arrangeMY, says: “Brexit has been a huge concern over the last three years mainly due to the uncertainty and fear mongering in the national press. As Brexit now appears to be coming to a conclusion, there is a noticeable feel-good factor and positivity. “Looking ahead, the general consensus is we will experience some short-term pain for long-term gain. At the risk of sounding too optimistic the reduction in red tape, rules and bad policy dictated from Brussels/Strasbourg may be a really good thing for our industry and provide new opportunities.” Tiernan Redmond, sales manager at etc. venues, has a positive outlook, too. He adds: “The full impact is still unclear but, looking at future business prospects, we believe international markets will continue to offer good opportunities for UK businesses.” Andrew Deakin adds: “Of course, there will be challenges ahead, but people will still need events, and business will find a way.” Brexit’s impact on recruitment Recruitment is an ongoing challenge for the industry, which has been exacerbated by Brexit. According to the 2019 HBAA annual Brexit survey, 18.7 per cent of the industry had seen a major impact on recruitment as a result of Brexit, and 19.3 per cent had changed their recruitment policies. Recruitment and retention is a particular problem for hotels and venues. Steve Jones, managing director of Wyboston Lakes Resort, says: “We’ve already seen team members from mainland Europe drop from almost 25 per cent of our

workforce to less than 15 per cent. It’s difficult to replace them as the quantity of applicants has reduced. However we have now got schemes in place, such as People 1st, which we believe will help us with recruitment and retaining staff.” For events and travel agencies, recruitment has been static. Andrew Deakin says: “Employees are nervous and reluctant to move elsewhere because the economic market conditions are quite volatile. Recruitment is an ongoing challenge in our industry. There is a skills shortage and, as an industry, we do not do enough to attract top quality graduates.” TOMS One aspect of the industry that will not change immediately is the Tour Operators Margin Scheme (TOMS). HBAA Chair Lex Butler says: “We’ve been advised that during the 11-month transition period until 31 January 2020, EU VAT rules will continue to apply. Therefore the current TOMS will continue during this period. We don’t know what will happen at the end of the transition. One distinct possibility, as far as TOMS is concerned, is the adoption from the start of 2021 of the new TOMS Order prepared for a no-deal Brexit. This would introduce a new UK version of the scheme mirroring the current UK implementation of the EU scheme but with one large difference, namely that the margin on travel in the EU27 would be zero rated. Lex Butler concluded “After more than three years of uncertainty, we now hope that the greater clarity will help everyone to move forward more positively. While recruitment will remain an issue, the recent announcement that the £30,000 salary threshold for migrants might be reduced is encouraging.” www.hbaa.org.uk.


Hart Miller Design completes new destination coffee shop for social moments Award-winning interior design studio Hart Miller Design have completed a new destination coffee shop for the UK’s first speciality grade organic coffee roasters. Situated in the heart of Holborn, London, the shop is designed for social moments. The design firm were approached to develop and evolve the Beanberry brand into a destination coffee shop; the result is a textured, welcoming space that connects customers with source, ethics and people. The shop, located at 272 High Holborn, reflects Beanberry Coffee’s unique vision of quality and has been designed to encourage a feeling of connectivity with the barista, showcasing the art of brewing outstanding coffee; in tandem creating social moments with fellow customers through bespoke sofa-like banquette seating and an inviting communal table.

destination and a showcase to wholesale customer.

High Holborn presents a new opportunity and landmark expansion for Beanberry Coffee. Evolving the brand experience from their initial Kingston Upton Thames branch, expanding in to the central London market will position Beanberry Coffee as a speciality coffee drinkers

The richly stained, detailed oak bar is offset by the raw, textured exposed brick wall of the building. Gun metal detailing showcases coffee products whilst natural Oak continues through the furniture specification. Tactile cork stool tops, ‘Foresso’ and ‘Fenix’ table tops are all soft to touch and the centrepiece bar is complemented by elegant ‘globe pendant lights. “We wanted to help cultivate human connection and give people a space to pause for a moment in the heart of our fast-paced capital city – whether that be for a meeting, a social catch up or simply to enjoy Beanberry’s speciality coffee experience. We’ve

created a refined space that reflects the company’s ethos, whilst positioning them for continued business growth.” – Anna Hart, Director – Hart Miller Design

Hotelier & Hospitality Design

As an expression of Beanberry’s focus on quality and organic sourcing – the space blends a palette of sustainable, natural materials. Rich and natural colours combine to present an honest and refined aesthetic that is soft and textured in feeling.

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Second to None Advanced features and elegant design come together to provide the perfect dispenser for either a back-bar or self-service setting. Interactive LCD touch screens, sc dual temperature control and patented tapping head technology are just a few of the elements that ensure the Elite stands out from the crowd. Combining the Elite with our full suite of software extends functionality, providing further tools to assist in developing your business.

ELITE Temperature: Each Elite system has a dual temperature compartment managed separately from 6 to 18°C (from 43 to 64°F) in order to serve both red and white wines. Cooling system: By refrigerator compressor. Volumes: 1 or 3 configurable volumes with touch screen key display. Display: Each position has an LCD graphic touch screen interactive display to monitor the dispenser’s functions. A central LCD graphic screen supplies general information. Colours and Finishings: In addition to the Classic stainless steel finish, or available in any RAL colour (www.ralcolor.com). Lighting: Double LED. Light intensity can be set; it changes according to different functions. Environment Control: A junction box performs a check on all external environment conditions (temperature, pressure, humidity) in order to auto-adjust the dispenser’s efficiency. This guarantees increased precision of pouring and better functionality of the refrigeration system. Use and System Activation: Available for back bar, or with wine card services for a self-service environment. Integration: EPoS integration possible, Apps for

card top-ups, etc.

Please enquire and we can tailor to suit your requirements.

For more information please contact us via sales@enomatic.co.uk or on 01603 768046, Opt. 2.


Why Water Treatment in your business is vital and how WaterCare can help you achieve it. Some people are of the opinion that ensuring you have the correct water treatment on your appliances is not important. They are sadly mistaken. Water is used in many ways in a Commercial Kitchen, Combination Ovens, Coffee Machines, Glass Machines and Water Boilers and although the water may look harmless, it contains elements such as Calcium and Magnesium which will produce scale on heating elements and Chlorides which, in high levels, may cause corrosion of equipment. Both scenarios can result in serious downtime of equipment and an inevitable loss of income to a business.

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plastic reducing insert only replacement, offer different solutions to a range of water bourn problems. For complete protection we also offer Reverse Osmosis Systems. Not only does a WaterCare CTU or IX filter protect equipment from the harmful effects of scale, it also has a carbon element which removes Chlorine from the water thus enhancing the taste and quality of beverages. For continued protection, WaterCare offer a free of charge monitoring service whereby we assess the water usage of individual equipment and put in place a regular exchange programme to take the worry away and give you peace of mind.

This is where WaterCare, with its knowledge and expertise, can be an invaluable partner. With a wide range of products manufactured in the UK, cover all water types together with commitment to the environment by regenerating and recycling not only our own but also thirdparty filters, WaterCare can save you time and money.

By using a WaterCare water treatment system in your business, you can dramatically increase cost efficiency by prolonging the life of both large and small appliances. With the use of water filters, you can also decrease environmental impact and increase the quality and great taste of food and water your business serves.

Our Calcium Treatment Units (CTU’s) are designed for high usage ovens and Coffee machines while our IX cartridge filters, with its easy exchange cartridge or

Find out about our full range of products at www.watercare.co.uk or call 01279 780250.


What is one of the most important things that hoteliers commonly overlook when planning the smooth operation of their business?

Whether in the kitchen, the bar or laundry room, you need treated water for your business to run smoothly. For many hoteliers this is often overlooked, resulting in annoying problems and poor quality water. WaterCare supply a range of UK made, eco-friendly water treatment solutions that are both cost-effective and efficient.

ALL RESIN FROM EXCHANGED UNITS IS RECYCLED

Cost-effective, eco-friendly, British made water treatment solutions Free of charge monitoring servicing, In-house planned preventative maintenance management CONTACT US TODAY FOR ALL YOUR WATER TREATMENT NEEDS www.watercare.co.uk 01279 780250 | info@watercare.co.uk


Making the eco choice easy The Focus Ecodesign Ready label makes the eco-responsible choice simple for anyone specifying its-of-the-art fireplaces. For those looking for cleaner fires, Ecodesign is the European Union’s programme for lowering emissions across Europe. It is due to be implemented on 1 January 2022 for woodburning and multi-fuel stoves. The characteristics that make fires and stoves Ecodesign Ready are:

• A reduction of particulate emissions.

• A reduction of unburned gases. • A reduction of energy •

consumption. An increase in energy efficiency.

Control using measurement methods recognised by the EU. The Focus models that carry the Ecodesign Ready Label include Bathyscafocus, Eurofocus 951, Stofocus, Grappus and Slimfocus.

Hotelier & Hospitality Design

The recently designed Slimfocus is also a DEFRA-approved fire ideal for urban areas where there are restrictions on woodburning fires and stoves. The Slimfocus features a cylinder of flames with a hearth either suspended (in which case it can pivot) or supported by a base and fixed in place. Its

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streamlined shape takes up little space, whether positioned centrally in a room, near a wall or in a corner. Its fluid lines make it one of Focus’s most stylistically revolutionary fireplaces. The majority of the French manufacturer’s sales are outside France and the company has adapted to the most stringent requirements to remain competitive in the US, Russia, Europe and other countries. Focus has built its reputation on research and development and now includes 17 gas models in its catalogue. Focus gas fires emulate the play of a real wood fire to an authentic degree while eliminating its disadvantages. All gas fires in the Focus range are equipped with a CE-certified gas burner that can operate with either natural gas or propane. The stateof-the-art combustion system in Focus gas fires guarantees ease of use and high performance. Focus gas fires are equipped with a remote control and are easily adjustable and simple to use,

while the wood fires with a thermal efficiency of 70 per cent or more are an excellent way to use renewable energies. Focus has an augmented reality app so that clients can visualise a Focus fireplace in their own home. Focus fireplaces distinctive designs are matched only by their technology and energy efficiency. Download the augmented reality app from the App store or Google Play Using your tablet or smartphone, you can visualise the Focus model of your choice in your own home.  https://bit.ly/2D4d8yb


Wharfedale Grange, a leading luxury wedding and events venue in North Yorkshire, has chosen Thomas Crapper for its striking bathrooms. Located between Leeds and Harrogate, Wharfedale Grange is a stunning redevelopment of four beautiful barns and offers guests a farmhouse-luxe paradise for their most special celebrations.

Luxury Wedding Venue Chooses Thomas Crapper

The unique venue marries modern design and timeless style and needed bathrooms that reflected the overall décor. By fusing edgy polished aluminium with classic white chinaware, Wharfedale Grange has created the perfect combination.

Paul Dwyer, managing director at Thomas Crapper, added: “Our products are perfect for stylish, design-led venues like Wharfedale Grange. Items such as the polished aluminium cisterns offer a modern, industrial quality whilst our more classic pieces provide traditional elegance, allowing designers to create truly original design schemes.”

Thomas Crapper’s polished aluminium high-level cisterns and classic ‘The Venerable’ WC were chosen for the ladies at Wharfedale Grange, whilst the low-level version cistern with beer pull handle and urinals were installed in the gents. Both have Thomas Crapper toilet roll holders in chrome. The bathrooms were supplied by Thomas Crapper retailer and luxury interiors experts House of Harrogate. To find your nearest Thomas Crapper retailer, visit thomas-crapper.com Thomas Crapper was founded more than 150 years ago and is one of the world’s best-known bathroom brands.

Hotelier & Hospitality Design

Claire Thomas, managing director at Wharfedale Grange, explains: “We aim to provide real talking points with our interior design and the loos were no exception. So many venues, especially barns, have very ordinary bathrooms. We wanted statement loos! Our customers are always impressed by them, and we’re really pleased with the overall effect.”

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THE ENTOURAGE GROUP is set to unveil two exciting, new and innovative concepts Spring 2020 - Introducing the phenomenal LALO Contemporary Mexican Kitchen & Bar and COCO Lounge & Bar. Both located at the crown of the legendary new landmark of Amsterdam, next to the RAI. Discover a contemporary reimaging of a Mexican concept with the signature twist that THE ENTOURAGE GROUP is celebrated for. After opening MR PORTER and THE DUCHESS five years ago, the group is ready to spice up Amsterdam again, by introducing a new cuisine to the portfolio. Inspired by the diverse culture, flavours and dazzling colours, Creative Entrepreneurs and Founders Yossi Eliyahoo, Liran Wizman and the group’s CEO Stephanie Pearson, embraced and immersed themselves into Mexico’s culinary cultural traditions.

Hotelier & Hospitality Design

Step into a sensational dining experience that encapsulates the true spirit of this, LALO. This impressive dual space fully encompasses the entire 24th floor, offering an incredible 360° experience from sunrise to sunset. The view of Amsterdam’s skyline in the unisex ‘Powder Room’ is magnificent. This transformative space blends non-formal fine dining, a sexy lounge and nightlife with a regular DJ, all with an energetic atmosphere, drinking and socialising culture, unlike anything the city has on offer.

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“Exactly like nothing else. The new generation of THE ENTOURAGE GROUP.” – Yossi Eliyahoo, founder and owner of THE ENTOURAGE GROUP

LALO Contemporary Mexican Kitchen & Bar Dive into the sights, sounds, and flavours of

Mexico evident in every thoughtful detail. Discover a reimagining of heritage recipes, while tasting a modern interpretation of this authentic cuisine. Beyond expansive windows, guests are encouraged to embark on a full sensory journey as they engage in a true celebration of Mexican culture through delicious food and vibrant surroundings. Watch the action unfold in an open kitchen where highly skilled chefs prepare dishes over roaring flames and a wood-burning oven. LALO features inspired cuisine rooted in central and South American flavours, while also celebrating local and seasonal ingredients. The menu focuses on signature nontraditional aperitives, ceviche’s, meat and seafood, all of these are prepared and cooked in open fire. Also, tacos Al Pastor and creative desserts ensure the highquality ingredients shine. A signature exotic cocktail list is served at LALO, made with premium tequilas, mescals and eclectic infusions. Featuring modern architecture, the open atmospheric space encapsulates Mexico’s energetic culture with a lush variety of tropical plants, bright hues and time-honoured elements. Constructed with natural materials, concrete textures and rustic woodwork, the expertly designed interior features shimmering gold and brass accents inspired by artefacts. Guests can relax in comfortable seating derived from leather saddles with rope backrests, woven by Mexican artisans. Community is central to the shared dining experience at LALO, and every spot features an

incredible view—from window seating to group tables, tall bar stools and intimate booths. Renowned commercial interior design specialists, Studio MU Architecture & Design, bring the reimagined essence of Mexico to life using natural materials, such as antique wrought-iron, textured concrete, rustic wood, and bespoke terrazzo.

COCO Lounge & Bar Adjacent to LALO, this highly anticipated sky lounge is big news for Amsterdam’s hospitality culture. COCO features an energetic, festival of flavours in a casual lounge setting. The remarkable menu presents delicious small dishes paired with more than 100 varieties of tequila and tropical cocktails, inspired by Mexican and South American flavours. Soaring 91 meters high, COCO offers an exquisite, panoramic view adding to the exhilarating and cosmopolitan experience.

COCO provides an all-day versatile space for a delicious lunch, after work drinks or an informal dinner with live DJ music. Blending the vibe of an exotic cocktail bar with modern art deco decadence through exotic greenery, leather velvet seating and brass details. COCO is a laid-back space that glows in natural light, fused with a collection of green foliage. High-end table service is provided well into the late hours, at this dynamic lounge bar unparalleled to anywhere else in Amsterdam. The outdoor terrace, an enchanting space full of tropical decoration, is the perfect spot to catch the sunset with a cocktail in hand. Europaboulevard 2b | 1078 RV Amsterdam | lalo-restaurant.com coco-amsterdam.com | info@lalo-amsterdam.com info@coco-amsterdam.com | +31 (0) 20 211 9999 +31 (0) 20 211 9900


XP10 SEBO AUTOMATIC

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• Cleans carpet and hard floor • ‘A’ Class filtration • German quality and reliability • Three widths available for small, medium and large areas

Performance you can rely on...

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Groupe GM, the world leading player in the hotel amenity industry, is launching a new hotel line: Apothicals by DAMANA® DAMANA® is a Groupe GM brand known for its simplicity, authenticity and happiness.

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nspired by these values, Groupe GM has created amenity lines that combine the richness and authenticity of products influenced by nature and traditions with today’s expectations of well-being, pleasure and effectiveness.

Hotelier & Hospitality Design

This newest addition completes DAMANA®’s offering which includes three lines at present: Earth and Sun, Neroli and the Organic Bath Line.

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Apothicals by DAMANA® is an Ecolabel certified and vegan amenity line. Inspired by the apothecary tradition and created with up to 98% of natural origin ingredients, the Apothicals by DAMANA® line evokes the traditional craftsmanship of herbalists. Its subtle fragrance of woody notes and lavender add a touch of indulgence to this natural and beautifully scented amenity range. The Apothicals line has been created with hotel guests’ comfort in mind. The range features five 30ml products including shampoo,

conditioner, body wash, hair & body gel and body lotion as well as soap available in 15g. The collection also includes two Ecopumps in 300ml format: hair & body gel and liquid soap. The products have been tested under dermatological control. This new line strengthens Groupe GM’s commitment to sustainability and follows closely the group’s ‘Care About Earth’ programme which aims to reduce products’ impact on the environment. The tubes are 100% recyclable and the plastic caps are made of 100% recycled material. In addition, the palm oil contained in the soap contributes to the production of certified sustainable

palm oil and the soap packaging is made from recycled cardboard. At the beginning of 2020, the bottle of the Ecopump will be 100% plantbased. President of Groupe GM, Laurent Marchand, commented: ‘For more than 40 years, we have created top of the line hospitality creations for our clients and partners around the world. Today, we see an increasing need for eco-responsible products and packaging. The Apothicals by DAMANA® amenity range encapsulates this current demand while also embodying Groupe GM’s commitments to excellence and to customer care.’


Apothicals by DAMANA® is an Ecolabel certified and vegan amenity line.

The Apothicals line has been created with hotel guests’ comfort in mind. The range features five 30ml products and a 15g soap bar. The collection also includes two 300ml Ecopumps. The products have been tested under dermatological control.

Today, we see an increasing need for eco-responsible products and packaging. The Apothicals by DAMANA® amenity range encapsulates this current demand.

Inspired by apothecary and created with up to 98% of natural ingredients, the Apothicals by DAMANA® line evokes the traditional craftsmanship of herbalists. Its subtle fragrance of woody notes and lavender add a touch of indulgence to this natural and beautifully scented amenity range.

Laurent Marchand President of Groupe GM

A WORLDWIDE NETWORK OF GUEST AMENITY COMPANIES www.groupegm.com


Crossing Cultures With Design - a look at the work of Andre Fu, published by Thames & Hudson Spring 2020

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or the past decade and a half, Fu’s vision has been defined by a seamless alignment of cultural and design sensibilities, modern luxury, art and craftsmanship – the themes explored in this book. A trained architect who studied architecture at Cambridge, his projects draw as naturally on European principles of beauty as from Oriental qualities, traditions and modernity.

Hotelier & Hospitality Design

His seemingly effortless creations range from an original furniture creation for Louis Vuitton’s exclusive Objets Nomades collection, contemporary art galleries in Hong Kong, Tokyo and Shanghai for international gallerists including Emmanuel Perrotin, and major hotels and restaurants around the world including Villa La Coste in Provence, The Berkeley London and Hong Kong’s St Regis Hotel and The Upper House Hotel.

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Written by design expert Catherine Shaw, André Fu: Crossing Cultures with Design features 18 of the studio’s recent projects from around the world – including Fu’s own apartment in Hong Kong each illustrated with stunning photographs and Fu’s personal perspective and, for some, hand-drawn sketches and mood boards that add an intimate glimpse into Fu’s design language.


BTS Europe At BTS Europe we specialise in supplying hotel appliances and soft furnishings throughout the UK and Europe. Our wide selection of superior hotel products ensures that you can fully equip your bedrooms, bathrooms and public areas with ease. We offer only the highest quality products and appliances, in stylish, practical designs at competitive prices to fulfil all your hospitality needs. We offer a range of elegant soft furnishings to suit any style. Our curtains, throws and cushions are available in a wide selection of colours, fabrics and designs. All our products are made to measure, bespoke designs, to ensure that you always receive unrivalled quality and value.

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Welcome Trays Folding Beds Trolleys Bath Mats Shower Curtains Ironing Boards First Aid Supplies

We have a dedicated team ready to assist you with any enquiries. For more information, visit our website at:

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Hairdryers Televisions Minibars Kettles Irons Hangers Safes Curtains Cushions Throws

www.bts-uk.com Or contact us directly:

03333 443 110 sales@bts-uk.com

BTS Europe Ltd., The Training Centre, New Princess Street, Leeds, LS11 9BA

And many more hotel products to suit your needs!

BTSEuropeLtd @BTSEurope bts_europe_ltd


XP10 SEBO AUTOMATIC

• Light and easy to use with automatic height adjustment

• Cleans carpet and hard floor • ‘A’ Class filtration • German quality and reliability • Three widths available for small, medium and large areas

Performance you can rely on...

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Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - March 2020  

Hotelier & Hospitality Design - March 2020