Page 1

February 2019: Hotel & Restaurant Openings & Refurbishments, Technology, Recommended Suppliers...

Hotelier & Hospitality Design

Partridge Ventilation specialise in Commercial Kitchen Ventilation Systems.

Best Western Great Britain has announced the arrival of Sure Hotel Lockerbie, to its growing portfolio of over 260 independent hotels. The property is located on the outskirts of Lockerbie, a little over an hour from the vibrant cities of Glasgow and Edinburgh, making it the ideal base for professional and leisure visitors alike.



he Victorian property stands in three acres of its own grounds and gardens at the end of a serene tree-lined drive and lies in the scenic southern edge of Dumfries and Galloway. There are currently 21 beautifully styled bedrooms that offer guests a combination of character, convenience and quality. As part of a £400,000 whole-property refurbishment, this is due to be increased to 30 rooms in 2019.

Hotelier & Hospitality Design

The hotel also has brilliant transport links, with Lockerbie railway station just one mile away. Its location, between Scotland’s major cities in the south and the picturesque highlands, makes it the perfect half-way resting place for those looking to explore the country’s wilderness.


Sure Hotels by Best Western is the newest addition to the Best Western Great Britain brand and offers guests great places to stay at fantastic prices. With spacious rooms and upgraded amenities, Sure Hotels by Best Western offers properties that are perfect for relaxing and recharging, whilst providing a unique space for those on business travel who are looking for something special in their surroundings when working away. Glen Wright, Proprietor at Sure Hotel Lockerbie, commented: “We’re extremely proud to join the newest Best Western brand and take our property to the next level. Looking ahead to the future, we are

confident that with the help of Best Western we can share the success of a global brand that is committed to supporting its properties and maintaining excellent customer service, whilst maintaining our individuality and demonstrating what makes us unique, something we can’t wait to showcase to our guests.” Rob Paterson, CEO at Best Western Great Britain, added: “We’re delighted to welcome Sure Hotel Lockerbie to our brilliantly different collection of independently owned properties. Best Western members are investing for the future and changing for the better and our Sure Hotels brand is an example of how we are delivering more to our guests. We look forward to working in partnership with the team at the hotel to showcase and celebrate their hotel both locally and globally.” Best Western Great Britain’s members have invested over £210m since 2015 improving properties and guest experiences. To find out more about Sure Hotel Lockerbie, or to book a room, click here.

Contents February 2019

Hotel Openings & Refurbishments Technology Recommended Suppliers Restaurant Openings & Refurbishments

Contact Us

6 18 28 34


O Acc 14 re 64 dit 4- ed 1 Le to ve l5

Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Dean Little

Publication Manager 01843 570940

Jodie Little

Publishing Director 01843 595818

Anthony Field

Editor 01843 570940

ADAGIO CONTINUES INTERNATIONAL EXPANSION Aparthotels Adagio, the European leader in aparthotels have announced the opening and signing of several properties in London, Brussels, Stuttgart, Casablanca, Glasgow and Bucharest. with 125 apartments, Adagio Glasgow Saint Enoch with 162 apartments including 117 studios and 45 one-bedroom apartments and Adagio Bucharest Politechnica with 130 apartments.

These forthcoming openings reflect Adagio’s desire to strengthen its presence in Europe and internationally. The opening of Adagio London Brentford on October 16 2018 is an important milestone for the brand, as its first ever property in London. Aparthotels Adagio London Brentford’s design takes inspiration from its urban surroundings, with a modern and contemporary feel, designed to create a warm and welcoming atmosphere.

Hotelier & Hospitality Design

The new-look Adagio Casablanca City Centre will welcome its first customers in 2019 and will feature 96 apartments, with work already commencing on the aparthotel. The property will feature Adagio’s new revolutionary concept ‘The Circle’, which redefines common spaces based on customer desire and usage.


It aims to bring a modern and flexible style, transforming spaces into hybrid areas that are open at different times of the day. Called “The Circle” to symbolise the spirit of community it creates, this new generation of the friendly spirit of Aparthotels Adagio generates an open and welcoming feeling of togetherness and reenchants the customer experience. Looking further ahead to 2020 and 2021, Adagio will open four new properties including; Adagio Delta Chirec in Brussels with 120 apartments, Access Stuttgart Airport

Thomas Lamson, Director of Adagio Development commented: “Our ambition is to have 200 Adagio aparthotels and 25,000 apartments by 2023. For this, we must continue to develop in existing territories and also target attractive new destinations with both economic and tourism opportunities, whatever the mode of development. “These new properties will add to the current network of 106 aparthotels worldwide across 12 countries. Adagio Aparthotels is the perfect solution for customers looking for real experiences, offering guests the best possible stay in a friendly and welcoming place in the heart of the city in complete independence.” These forthcoming openings reflect Adagio’s desire to strengthen its presence in Europe and internationally. The opening of Adagio London Brentford on October 16 2018 is an important milestone for the brand, as its first ever property in London. Aparthotels Adagio London Brentford’s design takes inspiration from its urban surroundings, with a modern and contemporary feel, designed to create a warm and welcoming atmosphere. The new-look Adagio Casablanca City Centre will welcome its first customers in 2019 and will feature 96 apartments, with work already commencing on the aparthotel. The property will feature Adagio’s new revolutionary concept ‘The Circle’,

which redefines common spaces based on customer desire and usage. It aims to bring a modern and flexible style, transforming spaces into hybrid areas that are open at different times of the day. Called “The Circle” to symbolise the spirit of community it creates, this new generation of the friendly spirit of Aparthotels Adagio generates an open and welcoming feeling of togetherness and reenchants the customer experience. Looking further ahead to 2020 and 2021, Adagio will open four new properties including; Adagio Delta Chirec in Brussels with 120 apartments, Access Stuttgart Airport with 125 apartments, Adagio Glasgow Saint Enoch with 162 apartments including 117 studios and 45 one-bedroom apartments and Adagio Bucharest Politechnica with 130 apartments. Thomas Lamson, Director of Adagio Development commented: “Our ambition is to have 200 Adagio aparthotels and 25,000 apartments by 2023. For this, we must continue to develop in existing territories and also target attractive new destinations with both economic and tourism opportunities, whatever the mode of development. “These new properties will add to the current network of 106 aparthotels worldwide across 12 countries. Adagio Aparthotels is the perfect solution for customers looking for real experiences, offering guests the best possible stay in a friendly and welcoming place in the heart of the city in complete independence.”


MINIMALISM AND CLEAN LINES With a whole host of exciting product features, such as showering height of 2000mm, through to the minimal matt black, matt white of polished chrome profiling giving the enclosure a sleek and luxurious look. Coupled with the rise and fall door mechanism and the versatility to be installed on a shower tray or tiled floor, the Young collection gives you a multitude of showering options and fantastic value for money. Combine this with our Novosolid stone shower tray andfast flow with its anti-slip stone texture, stain and UV resistant, hiddenDesigned 90mm manufactured waste and can be cut down to size on site to fit difficult spaces. in MANTOVA

Designed and manufactured in MANTOVA


Hotel Openings & Refurbishments

Sheraton Maldives Full Moon Resort & Spa Unveils 20 Million USD Renovation

Hotelier & Hospitality Design

Revealing a Sophisticated Design with a Traditional Maldivian Feel


Marriott is proud to announce the completion of a $20 million renovation to Sheraton Maldives Full Moon Resort & Spa, North Malé Atoll, Maldives. Designed by boutique multi-disciplinary design practice, Topo Design Studio, the newly transformed resort now Design inspiration exhibits beautiful Maldivian architecture with a contemporary twist reflecting the Topo Design Studio takes their inspiration five-star experience guaranteed at the from the surrounding environment to ensure that all aspects of the resort property. emulate a traditional Maldivian feel Sheraton Maldives Full Moon Resort & that is not compromised by the top of Spa is situated on the private island of the range amenities. As a result, all Furanafushi in the Republic of Maldives aspects of the resort have been elegantly 1km and a 15 minute speedboat ride renovated, from the restyled landscape away from Malé International Airport. gardens around the swimming pools, to The five-star resort offers 176 guest the room categories, the events spaces rooms designed to blend into the and restaurants, ensuring a completely surrounding turquoise waters, pristine dovetailed style throughout the island. beaches and lush greenery. Also boasting 7 unique restaurants and bars, “We are delighted to have completed the Shine Spa for Sheraton located the renovation programme which has on its very own island and 3 outdoor seen $20 million spent on redesigning tropical fresh water pools, the resort Sheraton Maldives Full Moon Resort & caters for all guests and is the perfect Spa”, comments Emilio Fortini, General destination for honeymooners, families Manager for Sheraton Maldives Full with young children or teens and solo Moon Resort & Spa. “As the third eldest resort in the Maldives, dating back to travellers alike.

1937, it is very important to us that we continue to modernise our property to ensure it goes above and beyond the standards expected of a five-star resort without losing the feel of our surroundings. Subsequently, Sheraton Maldives has been carefully transformed and this is seen in our revamped restaurants with fresh menus, our newly designed bars, our bespoke villa host service and our innovative spa packages which are set to complete in January 2019. We look forward to welcoming both new and returning guests to discover these new enhancements which I have no doubt will only enrich their experience on our unique tropical paradise.”

Accommodation Sheraton Maldives Full Moon Resort & Spa now boasts 10 different luxury room categories all spaciously located around

the island including the restyled Deluxe Cottages, Cottage Water Bungalows and Water Bungalows with Pools. These spacious cottages all offer the utmost privacy and provide easy access to the beach and lagoon. As part of the renovation, they now feature an outdoor so guests can truly immerse themselves in their luscious green surroundings. The property has also introduced a new room category, Cottage with Pool, which has been designed with families in mind and boasts a private plunge pool for young children to safely splash around in offers with direct access to the heavenly white sandy beaches.

Dining Offering 7 bars and restaurants in total, the resort ensures that a variety of dining options are available to guests ranging from a casual al fresco treat

cooking stations from cleanly cut marble surfaces. Similarly, the Anchorage Bar has been elegantly renovated with a light and gentle colour palette that does not detract from the panoramic view of the stunning Indian Ocean. This creates a laid back atmosphere and encourages guests to relax on the comfortable day beds, listen to live music from a local band and sip on one of the resort’s signature cocktails. to a quintessentially Maldivian feast. The newest addition to the completed renovations includes the centrally located Feast Restaurant which has been uniquely designed to emulate the local culture and now boasts a cadent coconut roofing and a sophisticated white colour scheme. Offering both breakfast and dinner, Feast restaurant comes to life with chefs creating dishes from around the world from live-

Nightly rates at Sheraton Maldives Full Moon Resort & Spa start from $400/ÂŁ315 per night based on 2 people sharing a Deluxe Garden View King Room on a B&B basis. Call +960 664 2010 or click here for more information.

Hotelier & Hospitality Design

Hotel Openings & Refurbishments


Hotel Openings & Refurbishments

DoubleTree by Hilton Debuts with 19th Century Mill House

Hotelier & Hospitality Design

DoubleTree by Hilton Reading M4 J10 welcomes guests to enjoy charming and historical property


DoubleTree by Hilton Reading M4 J10 opens its doors today, situated on the edge of Reading Town Centre. The 129-room hotel is conveniently located within close proximity to the M4 corridor and just 35 miles from Heathrow Airport. The latest addition to DoubleTree by Hilton, one of Hilton’s 15 market-leading brands, marks the first DoubleTree property in Reading and joins an existing 50 DoubleTree by Hilton hotels in the United Kingdom. The historic and modern hotel is set on 10.5 acres of natural landscape, offering views of the surrounding River Lodden. Guests are within reach of the town centre and only an hour out from central London, providing the ideal base for both business and leisure travellers. The hotel is also perfectly situated

for guests to explore everything Reading and the surrounding area has to offer, including Windsor Castle, Ascot Racecourse and LEGOLAND. Business travellers are only a short distance from the area’s three global business parks; Green Park, Thames Valley and Winnersh Triangle Business Park, for which the hotel provides a shuttle service. “We are delighted to bring DoubleTree by Hilton’s warm welcome to one of the UK’s busiest commercial hubs” said Aashwin Bali, general manager, DoubleTree by Hilton Reading M4 J10. “The hotel is perfectly located near key landmarks which attract a vast number of travellers each year. From those wanting to explore or wishing to host conferences in our hotel meeting spaces, we cater for every type of traveller.”

Hotel Openings & Refurbishments Additional hotel features include: ROOMS & AMENITIES Guests can settle into one of the hotel’s 129 stylish guest rooms, including 25 deluxe rooms. Inside the historic mill, the Deluxe Rooms boast charming and traditional characteristics such as classic wooden beams. These features can also be found in the hotel’s four junior suites where guests can also enjoy a separate living area, espresso machine and bathrobes, as well as modern amenities such as complimentary Wi-Fi, upscale toiletries and a laptop-sized safe.

With a 24-hour fitness centre, guests can work out in an air-conditioned gym equipped with the latest cardiovascular equipment and free weights. MEETINGS & EVENTS For groups looking to host meetings or events, DoubleTree by Hilton Reading M4 J10 offers five functions rooms, including a ballroom, with a total capacity of up to 300 guests. The flexible events space is perfect for corporate and social events, enjoying fantastic natural light. DINING Guests can dine at the Godfather & Co Restaurant, part of the original mill with the River Lodden flowing beneath. A stylish departure from a traditional grill house, Godfather & Co embraces British flair without the formality, redefining the concept of a traditional grill house, focusing on the raws sourced from top local ranchers and artisanal producers, blending fine dining with unabashed fun. Enjoy pre or post-dinner drinks in the Whisky Charlie Lounge, discreetly tucked away in an art décor interior. With a relaxed, speakeasy vibe, Whisky Charlie offers technical and creative cocktails with clever flavours and unique

presentations, as well as fine wines and beers. By day, sip a cappuccino and nibble on macaroons or relax and unwind with our signature Bill Heck’s Old Fashioned or drop in for our very own local tail, The Lion of Sindlesham, served to perfection. Those looking for an authentic traditional country pub experience can visit the Poachers Pub to taste real ales in the cosy atmosphere of log fires, inside the original 19th Century Mill, a grade II listed building. In Europe, Middle East & Africa, Hilton’s rapid growth has led to the creation of nearly 25,000 new jobs in the last year alone. DoubleTree by Hilton Reading M4 J10 is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 15 distinct hotel brands. Book direct at, through the Hilton Honors app or through other official Hilton channels for more perks and a price match guarantee. DoubleTree by Hilton Reading M4 J10 is located at Mill Lane, Sindlesham, Wokingham, RG41 5DG. For more information, or to make a reservation, visit DoubleTree by Hilton Reading M4 J10. For news on DoubleTree by Hilton, visit

Hotelier & Hospitality Design

in Reading Property


Hotel Openings & Refurbsihments

DoubleTree by Hilton La Torre Golf & Spa Resort Opens in Murcia

Market-leading hotel brand invites guests to enjoy Murcia’s 300 days of sunshine and 3,000 years of history from the heart of the La Torre resort LONDON, UK: DoubleTree by Hilton La Torre Golf & Spa Resort will open its doors today, boasting lake-front views, the largest ballroom in the region and four unique restaurants. The new hotel joins four other DoubleTree by Hilton properties within Spain, which will be managed by T3 Hospitality Management.

Hotelier & Hospitality Design

The 133-room property is located less than 30 minutes from the city of Murcia, surrounded by 20 of Spain’s best golf courses, a range of tapas bars and restaurants, and a convention centre.


Murcia is emerging as one of Spain’s leading leisure destinations as the number of travellers continues to increase. Receiving over 600,000 visitors last year1, tourism in the region is set to rise with the completion of Murcia International Airport this year, making it more accessible than ever. In the city, guests can explore some of Spain’s most impressive architectural sites, including the Cathedral at Cardenal Belluga Plaza or the Real Casino de Murcia. In addition, the renowned beaches of Mar Menor are only a short distance

from the resort, and visitors can take advantage of Europe’s largest lagoon on one of the region’s 300 days of sunshine a year. Mar Menor also offers a range of coastal attractions, including the coves of Torre de la Horadada and the La Manga strip. “We are delighted to bring the DoubleTree by Hilton experience to Murcia. Guests will receive our signature, warm welcome, which starts with our famous DoubleTree by Hilton chocolate chip Cookie, to feel at home with us in the heart of one of Spain’s best kept secrets,”

said Adrian Padina, the hotel’s general manager. “Rich in history, culture and some of the best tapas bars and restaurants, the sundrenched city offers travellers an indulgent break. After exploring the city, guests can take comfort in our spacious rooms and enjoy our menu, using the freshest, locally sourced products.” AMENITIES The hotel has 133 modern guestrooms, including royal and presidential suites. All guestrooms come with a 49” TV and their own

Hotel Openings & Refurbishments

Guests can take advantage of the property’s leisure facilities, including a spa complete with a sauna, steam bath and ice fountain. They can also swim in the indoor pool or re-energize in the 24-hour fitness centre. DINING Guests can choose from four restaurants, including Al Fresco, located by the pool, providing the perfect place for a light snack made with Mediterranean ingredients. Alternatively, overlooking the lake and La Torre Golf Course is Bar La Vinoteca, offering a wide range of tapas for Spanish cuisine with a twist. Ginkgo Restaurant observes the lake, serving breakfast and

dinner in a relaxed atmosphere. Finally, Restaurante La Vinoteca features a fine dining menu with a wide variety of dishes, blending fresh locally sourced ingredients with imaginative presentations. MEETINGS AND EVENTS DoubleTree by Hilton La Torre Golf & Spa Resort boasts over 1000m2 of stylish meeting space, which includes the region’s largest ballroom with the ability to hold up to 700 people, a well-equipped conference centre and a terrace area. State-of-the-art technology is also available and the space can be divided to suit guests’ needs. DoubleTree by Hilton La Torre Golf & Spa Resort is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 15 distinct hotel

brands. Book direct at, through the Hilton Honors app or through other official Hilton channels for more perks and a price match guarantee. Owned by Empresas Phoenix and operated by T3 Hospitality Management, DoubleTree by Hilton La Torre Golf & Spa Resort is located at Calle Anchoa, 6, 30709 Roldán, Murcia, Spain. For more information or to make a reservation, travellers may visit DoubleTree by Hilton La Torre Golf & Spa Resort or call +34-968031970. Media may access additional information on DoubleTree by Hilton La Torre Golf & Spa Resort here. For more news on DoubleTree by Hilton hotel openings, visit

Hotelier & Hospitality Design

private terrace, overlooking the lake or golf course.


Hotel Openings & Refurbishments

STRAND PALACE HOTEL UNDERGOES GROUND FLOOR REFURBISHMENT The Strand Palace has revealed the plans for its ground floor refurbishment project that will position the hotel at the top of London’s 4-star hotel offering.

Hotelier & Hospitality Design

Taking place from the New Year to early summer, the ground floor project will see the reception, concierge, restaurant and bar areas transformed into a stylish hub in the heart of London.


The new public spaces are designed as aesthetically intriguing ‘Salons’ – emphasizing the salon concept typical of a palace. Subtle Art Deco influences are integrated into a contemporary design detail and sophisticated colour palette, with bespoke carpets, light fittings and joinery all carefully showcased within a serene, light and uplifting environment, creating a relaxed and tranquil atmosphere. The new public spaces have been designed for guests to enjoy as flexible lifestyle areas, where guests can relax or work wherever they choose. An inviting tea room with rich art deco finishes will see guests while away the afternoon whilst enjoying loose leaf teas and delicate tea pastries in true English style. The restaurant will champion modern British cuisine and the addition of a private dining room, set in a beautiful

rich hue of blue provides a space perfect for celebrations or private meetings. The all day restaurant will serve British grilled meats and small plates in addition to breakfast service. Come nighttime, the space is perfect for social gatherings where in-house guests as well as the public can unwind. The glittering bar with sumptuous leather barstools is the ideal spot to enjoy a relaxing drink after a long day. David MacRae, Managing Director of the Strand Palace shared his enthusiasm and eagerness for the lobby renovation. “One hundred and eight years in the making, this new chapter of the Strand Palace is immensely exciting and will truly reflect our grand name.” “Ever since we first opened our doors in 1909, the Strand Palace has put the guest experience at the forefront of all we do. The new ground floor, along with the new guestrooms is set to offer our guests the best experience possible right here in the heart of London, and we are eager to reveal this project during early Summer 2019.”

The substantial update is part of a multi-million pound investment that has seen the hotel take onboard the transformation of all 785 guestrooms, and the building’s façade. The majority of the newly refurbished superior and deluxe guestrooms are now available to the public. The entire hotel refurbishment is set to be completed by April 2020. Find out more: NewGroundFloor View images: strandpalacehotel. Book now: strandpalacehotel. | +44 (0)20 7379 4737

The £1m refurbishment of Hotel Indigo Birmingham is complete. The investment included a huge renovation of all 52 guest rooms including the reception and lobby areas.


he project took six months to totally complete with the design heavily influenced by Birmingham’s canals and city centre landmarks. The guest rooms and public areas all feature decorative accents, vivid murals and design touches that showcase the local neighbourhood heritage and unique architecture. The four-star boutique hotel, which is located at the top of the iconic The Cube building, boasts flat screen Satellite TV’s, complimentary mini-bars, and invigorating rainfall showers in every room.

Hotel Indigo Birmingham Completes £1M Refurbishment

Nick Taplin, CEO of Black and White Hospitality who own and manage Hotel Indigo Birmingham, said: “As a servicedriven business, we are constantly working on new ways to enhance our guest experience. The investment is part of our ongoing strategy to ensure we keep moving forward and keep improving every part of our business.

The new rooms look fantastic with comfy beds and a design that caters for the modern, high-tech traveller. The rooms have everything that today’s corporate and leisure guests require.”

Hotelier & Hospitality Design

Hotel Indigo Birmingham is just a short 10-minute stroll from Birmingham’s New Street Rail Station. Guests have access to its luxury health club and award-winning spa with high tech gym, pool and relaxation areas. The rooftop Marco Pierre White Steakhouse Bar & Grill sits atop of the hotel with an extensive menu and great bar and stunning outdoor terrace area.


Hotel Openings & Refurbishments

Hampton by Hilton Arrives at Frankfurt Airport Germany’s Busiest Airport Expands Its Hospitality Offering to Accommodate Rising Number of Passengers LONDON and FRANKFURT, Germany - Hilton’s (NYSE: HLT) Hampton by Hilton brand, the global value hotel brand known for providing travellers with its signature Hamptonality service, today announced the opening of its newest property at Frankfurt Airport. Hampton by Hilton Frankfurt Airport is the brand’s third property in Frankfurt and joins ten other Hampton by Hilton properties in Germany.


et to help meet the city’s growing demand for quality airport accommodation and authentic hospitality, Hampton by Hilton Frankfurt Airport is conveniently located in the new business district, Gateway Gardens, directly connected to Terminal 1 and 2 of Frankfurt International Airport. The new hotel is the perfect base for travellers flying to and from Frankfurt to almost 300 destinations via 106 airlines1, making it one of the world’s largest and best connected airports2.

Hotelier & Hospitality Design

Germany’s busiest airport saw more than 64 million passengers in 2017, a record number for the airport and a 6.1% growth on the previous year3. This has continued into 2018, with more than 67 million passengers expected by the yearend. This is driving the growing demand for midscale accommodation, particularly from business travellers drawn to the city known as ‘Mainhattan’, a global hub for finance and business.


The 196-room property is just a 20-minute drive from Frankfurt, allowing guests to explore all the city has to offer which includes the famous shopping mile, an overflowing choice of local restaurants and world-renowned cultural attractions such as the Städel Museum. “Over 64 million passengers passed through the doors of Frankfurt Airport in 20173, and we’re delighted to offer travellers a convenient and great value accommodation on its doorstep,” comments Dieter Esslinger, the hotel’s regional general manager. “We are excited to grow the Hampton by Hilton experience in Frankfurt and look forward to enriching travellers’ time with our renowned approach to hospitality, whether it’s dining at our unique restaurant or taking comfort in our spacious and fully equipped guestrooms.”

Hotel Openings & Refurbishments Hampton by Hilton Frankfurt Airport is part of Hilton Honors, the awardwinning guest-loyalty program for Hilton’s 15 distinct hotel brands. Book direct at, through the Hilton Honors app or through other official Hilton channels for more perks and a price match guarantee. HAMPTON BY HILTON FRANKFURT AIRPORT HIGHLIGHTS • Modern airport hotel, providing easy access to Frankfurt’s major corporate business and trade fair grounds, including Messe Frankfurt

• Conveniently located close to International Train Station Frankfurt Airport Fernbahnhof and just 20 kilometres from Frankfurt City Centre • Fully equipped 24-hour fitness centre • Complimentary WiFi throughout GUESTROOMS • 196 elegant and contemporary rooms • State-of-the-art bathrooms with a wide range of amenities • Modern facilities and useful elements of room furnishing • Beds with comfortable pillows and soft linen • 40-inch LCD TV and working space

DINING • Free, hot breakfast with healthy options • Restaurant offering an array of snacks • Bar offering a wide selection of alcoholic beverages • 24-hour snack zone BUSINESS • State of the art business centre offering a wide range of services and facilities, including free printing

1. Aero. Frankfurt offers the largest nonstop selection. Retrieved October 23 2018 from 2. International Airport Review. The top 20 largest airports in the world by passenger number 2018. Retrieved October 22 2018 from

Hotelier & Hospitality Design

3. Fraport AG. Fraport Traffic Figures 2017: Frankfurt Airport Welcomes More Than 64 Million Passengers. Retrieved October 22 2018 from


The Kilmorey Arms Hotel Steeped in history, the listed hotel was built in 1843 and has hosted many visitors of distinction throughout the years, including Sir Winston Churchill and President Eisenhower. At the Kilmorey Arms Hotel, we are a thriving family-run business which we like to reflect into our establishment to make our guest feel like they are at a home away from home. With 24 newlyrefurbished, ensuite bedrooms available, we are constantly striving to provide an exceptional experience for guests, providing particularly sumptuous accommodation. From the welcoming ambience of the Restaurant, to the relaxed atmosphere in the Bar, your appetite and expectations will be well and truly satisfied at the Kilmorey Arms Hotel; the perfect place to eat for any occasion. Our Chefs pride themselves on using the finest seasonal produce to create an array of delicious meals. All of our produce is locally sourced, providing you with a truly authentic taste of County Down. For this meticulous attention to detail, we are proud to have achieved the “Taste of Ulster” award three years running.

Hotelier & Hospitality Design

Nestled in the heart of the Kingdom of Mourne, an area of outstanding natural beauty, the Kilmorey Arms hotel is the ultimate setting to say “I Do”. At the Kilmorey Arms Hotel, we understand that planning for the most important day of your life means selecting a Wedding Venue that offers nothing but the finest standards. Our experienced Wedding Coordinator will assist you with the careful planning of all aspects of your wedding, working to suit all budgets.


We have various offers and package deals available for you to take advantage of, such as the following; Valentines Mini-Break (One Night) Dates 8th- 9th or 9th 10th February or 15th-16th or 16th- 17th February. One Nights Bed and Breakfast and a Four Course Evening Meal with a Complimentary Bottle of Bubbly and FREE entry into our Entertainment! Friday Night Rate - £150.00 Saturday Night Rate - £165.00

Why not go push the boat out and go for 2 nights with the above dates for an extra £100! Saint Patrick’s Weekend Deal (Two Nights) Two Night’s Bed and Breakfast, Four Course Evening Meal, FREE entry into the fantastic band “Sunshine” and we’re even giving you Sunday Night’s Bed and Breakfast on us! You can get this amazing offer for £250!

Visit our website; or phone us on 02841762220.







... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU


0115 965 9030


How restaurant technology feeds the 7 trends shaping 2019 dining By Luis De Souza, Chief Executive of NFS Technology Group

There might be an air of gloom hanging around the UK economy we edge towards Brexit – but at least predictions for the restaurant trade are fairly upbeat.

Outlets with restaurant technology will benefit from quick ordering by tablet – payments can also be taken at tableside, making the experience swift and seamless.

It’s been estimated that foodservice visits could rise by a huge 93m in 2019 as consumers continue to spend their hard-earned cash on food.

2. Hi, robot

And with UK employment at a record high, and wages rising at the highest rate in a decade while interest rates remain low, diners certainly have cash in their pockets. So what are the 7 trends that are shaping dining this year – and how will restaurant technology feed into them?

Hotelier & Hospitality Design

1. Feed me now


Signs are that diners are not eating out as much in the evening, and not so formally – but that’s not to say they’ve stopped eating out. Instead, there’s going to be steady growth in sharing breakfast and brunch – and lunch will continue to be a big market, rising by around 2%. For these busy and timeconstrained guests, speed of service will be paramount.

The combination of mobile technology, millennial diners and restaurant technology is making a huge difference in the way restaurants deliver personal interaction. Younger guests can prefer messaging to emails or calls, so many restaurants seeking their business will be exploring chatbots in 2019. The technology is already in place – look at how Open Table integrates with Facebook Messenger. It means people chatting about dinner plans on Messenger can be booked into your restaurant by a helpful bot.

3. Hey, Alexa – deliver more business Thanks to the arrival in homes of Alexa, the Google Home Hub and Facebook’s smart speaker, voice searches are on the up - ComScore reckons that by 2020, they’ll make up 50% of all searches.

The potential for restaurants is enormous; imagine your customer hearing your ad on Spotify at dinnertime and immediately placing an order or booking a table, with restaurant technology available 24/7 to handle the incoming business. The technology will also open up a whole new world of business in 2019 for restaurants who will be able to offer delivery for the first time.

4. Allergy awareness This is the trend no-one wants – but with food allergies on the rise, it’s estimated that around 10 people will die in the UK in 2019 because of a bad reaction to an ingredient. For chefs designing dishes, restaurant technology can be an incredible help. For instance, a technology partnership between NFS’ Aloha restaurant management technology and the Kitchen CUT F&B management platform provides help in areas ranging from cost control to ingredient selection and allergen warnings.

5. Sooo casual… Casual dining has been a huge trend in hospitality for several years, with many customers opting to take no more than 45 minutes over their meal.

Technology 7. The ethical eater Veganism has gained enormous ground in 2018, and will be persuading many UK restaurants to tweak their menus in the coming year. But vegan or not, ethical food production is high on the agenda for both diners and chefs in 2019. Diners will want to know that restaurants are keeping food waste to a minimum – and chefs will know clever stock control is also directly linked to a healthy bottom line. As with labour, restaurant technology reports can create ideal conditions for good stock control, identifying bestselling dishes so stock is correctly ordered, and allowing chefs to control dishes down to ingredient level. So - good luck in 2019! It’s going to be a rollercoaster ride for the UK restaurant industry, we know - but those who make the most of technology to streamline their operations will be wellplaced to survive the ride. The benefits of good software were demonstrated recently when two of our restaurant technology clients, Honest Burgers and Dishoom, won Best Restaurant Operator in a national award scheme. For the fast and casual markets, restaurant technology is providing an incredible tool, integrating with selfservice kiosks and kitchen automation. So diners can order, pay, eat and go – and you’re ready for the next customers.

6. The incredible shrinking labour pool This another one of those trends people aren’t too keen to think about. But there’s no doubt, labour is getting short.

Don’t have restaurant management technology yet? Make it number one on your resolution list for 2019 – and get ready for a year no-one is going to forget.

* To find out more about restaurant management technology, visit

In fact, it’s estimated by analysts KPMG that around 75% of serving staff in the UK are of EU origin.

Where restaurant technology helps is in capturing data that helps restaurateurs match staffing levels to the peaks and troughs of trade, so good customer service is always maintained but costs are kept under control. Comprehensive reports reveal the busiest times – and the technology also uses the data to provide forecasts that inform planning decisions.

Hotelier & Hospitality Design

Thanks to Brexit, many have already left, and that’s set to continue. Meanwhile, the scarcity of skills and availability is driving up wages – it’s an uncomfortable combination.




A productive year for hospitality technology

- Peter Moore from Lolly makes his payments and point of sale predictions for the year ahead GDPR took control in 2018 - just as Peter Moore, CEO of PoS and payments specialist Lolly, predicted 12 months ago. He comments: “The time and financial impact of implementing GDPR compliance has almost certainly delayed the advancement of other areas of hospitality technology.” When it comes to considering his predictions for the year ahead, Peter Moore believes that real progress will be made in the fields of payments and POS; many of which will have a real impact for smaller hospitality providers. Payments - PSD2 Directive Moore considers that the introduction of The Payment Services Directive (PSD2) - designed to promote payments innovation - will have both a positive and negative impact on the sector. The legislation will encourage open banking, which is considered to ‘transform banking into a more flexible network of financial providers and services’. Peter Moore comments: “In 2019 we are expecting that this directive will accelerate the faster payments system in the UK as it reduces the fees for processing PSD2 payments. Hopefully we will see it levelling the field for payments, reducing the cost and allowing hospitality providers to have more choice of how they take payments, as well as encouraging the integration of technology into businesses. “However, there is a lack of communication for both consumers and smaller businesses about how this may benefit them, but also what any associated risks may be. I would advise hospitality businesses to do their research before jumping into any scheme. In addition, loyalty or rewards schemes are currently not as developed as those of major card or payments providers, but this is something we are expecting to change as the market grows stronger and more established over the coming years.”

Hotelier & Hospitality Design

Pin on Glass (PoG)


A subsequent application will be the introduction of Pin on Glass (PoG). The term describes traditional payment terminals that have evolved from larger models that operate using buttons, to a touch screen interface. PoG is the touch screen, or glass-based capture mechanism (1). Moore believes PoG will become more commonplace during 2019: “PoG-type products will be attractively priced, and we will see increasing numbers of mobile apps being created. Overall this will enable entry level merchants in the sector to start taking payments, which will result in more mobile type transactions direct from a phone, as opposed to needing third-party intervention - creating the coveted ‘frictionless’ payment environment(2).” (1)

Behavioural biometrics Nearer than many would think is behavioural biometrics - iris, fingerprints, facial movement and voice - all big news in payment technology right now. We are at an early stage but are beginning to see ‘pay by selfie’ or ‘smile to pay’ services - promoting cashless environments and embracing payments at lightning speed. Moore comments: “Biometric payments will revolutionise the payment landscape, and there is a whole new generation ready for this, which will certainly change the buying process. Hospitality businesses need to start planning for this change, and to address their changing customer needs.” Self-serve Moore has previously commented on the potential staff shortages following Brexit. He believes self-serve technology has the ability to support many hospitality providers in delivering high-quality service with reduced staff numbers at front of house. “In certain areas of hospitality we are looking at a revolution of the traditional role of service staff,” he comments. “Higher footfall and faster payments will generate the need for more staff in operational and back office roles to give better service and more product and scope. “As in recent years, 2019 will be all about technology integration and creating best-in-class solutions. Those who choose not to evolve will find themselves being left behind. The sector is now playing catch up.” (2) blog/what-are-frictionless-payments/

The Isle of Sky’s the limit for Uig Hotel and Zonal Six years ago the Harley family uprooted their family of four, plus three dogs from Milton Keynes and turned their back on corporate life to return to their Scottish roots to run an 18 room hotel on the Isle of Skye. For husband and wife team Billy and Anne it was the best decision they made. Their two boys have since left home to study, but life has never been better, and the hotel business continues to grow. Investing in technology has been part of the key to this success. When they moved into Uig, which is an old coaching inn dating back to 1831 and located on the hill above Uig bay offering stunning views, the hotel required a refresh. In addition to location in its favour, Uig also had Zonal EPoS technology, although it wasn’t being been utilised to its full potential. “We were impressed with the intuitive nature of Zonal’s EPoS and could see that it had the potential to offer us the insight we needed, so worked with the team to upgrade the Aztec EPoS solution and get the support that we required to optimise its functionality,” said Billy. For the Harleys it was a question of improving food and drink sales

across its bar and dining areas, while keeping a lid on staffing overheads. Through its integrated business solutions, Zonal had just the answer with its handheld ordering system, iServe. A reliable replacement to the traditional order pad, iServe can be installed on any iPod or iPad to create a mobile EPoS terminal, providing teams with full access to Aztec functionality from anywhere in the venue. This allows team members to turn tables faster and deliver a superior customer experience, as they can take orders at the table and reduce visits to the bar and kitchen. Billy explained: “We pride ourselves on our quality home cooked food and work hard to source as much local produce as we can from Isle of Skye red deer to scallops, washed down with a local ale, Misty Isle gin or one of a range of Talisker single malts. “With this focus on excellence, we needed to make sure that our teams had the tools available to deliver an equally outstanding service. Since we introduced iServe it has proved to be a win, win for everyone. “We have increased the number of people we can serve by up to 40%

without having to recruit more serving staff, as the process of taking an order is so much simpler and more efficient. iServe also improves accuracy as we take the order and send it straight from the table to the kitchen and bar without re-keying, which offers our customers a sleeker more professional service.” For Uig the service from Zonal has also been appreciated. Despite its remoteness – a six hour drive from Glasgow – Zonal has been on hand 24/7 with remote support. “We enjoy a good relationship with Zonal, they understand our business and have the range of solutions in place to help us grow our business, while managing tight margins,” concluded Billy. Zonal is the leading provider of integrated hospitality management solutions to over 16,000 leisure and hospitality businesses across the UK. For 40 years, the company has been working closely with clients to enhance the customer experience through market leading technology, experienced people and a partnership approach to business. To find out more about Zonal call us on 0800 131 3400 or visit

The UK is enjoying another great year of cider where the interest in the diversity of the many ciders available continues to grow. In the season of colder days and darker nights, where previously cider sales started to drop, the taste for cider and perry has not abated with many more new pubs opening or changing style with cider as their main attraction. At Lilley’s, we have seen the popularity of the Bag in Box ciders come into their own. Being not as chilled as fizzy keg ciders, they sit nicely alongside the seasonal ales with their pump clips proudly displaying names such as Crazy Goat or Gladiator giving the real ale names a run for their money. These bag in box ciders, bring the traditional farmhouse and scrumpy ciders into the pubs in an easy to handle package, and are a large contributor to the revived popularity of ‘real’ cider Fruit ciders continue to be a firm Favourite all year round, with some great flavours like Rhubarb, Elderflower and Mango Cider being available for those with a taste for indulgence.

Hotelier & Hospitality Design

Perry has also seen a resurgence, with our Bee Sting enjoying bit of a cult status and being awarded the Great Taste 3 Gold Stars


It’s good to see the UK’s cider industry in such good health, this is obviously due to the good taste of the many cider drinkers out there enjoying an age-old tradition. So, let’s all raise a glass to the apple, cheers from all at Lilley’s Cider. Lee Hamber


iD Revolution is a major innovation in modular resilient flooring, being the 1st one to be Cradle to CradleÂŽ Gold certified. It is comprised of more than 80% of recycled, mineral and bio-based materials and is 100% recyclable. More on

The revolution starts under your feet

iD Revolution: Tarkett launches the market’s first non-PVC modular resilient flooring with Cradle to Cradle® gold certification Tarkett unveiled iD Revolution, to offer customers a new innovative modular resilient flooring in line with its strong sustainability commitment. A flexible, modular flooring, iD Revolution is regenerative by design as it is comprised of 83% recycled, mineral and bio-based materials and is 100% recyclable. The result: a Cradle to Cradle® gold certified modular resilient flooring which has been designed for life while also combining performance and design.


alérie Lebon, EMEA Marketing Vice-President for Tarkett, said: “iD Revolution was developed to meet the needs of our customers looking for alternatives to PVC in the modular resilient flooring category. We challenged ourselves, pushing the boundaries within the market to create the first non-PVC modular resilient flooring with Cradle to Cradle® gold certification. This reflects our commitment to providing our customers with products that create friendly spaces and respect the planet’s natural capital. Through this regenerative product, we are taking one step further towards closing the loop, together with our clients.”

Hotelier & Hospitality Design

A Product Designed for Life


To create this innovative new product, Tarkett sources recycled PVB, a non-PVC and phthalatefree resin used to help prevent windscreens from shattering. It is recovered from end-of-life vehicles or safety glass from buildings, before being integrated into the product. The product formula includes 24% recycled PVB, 11% bioplastic and 49% chalk, a mineral found in abundance in nature. Not only is iD Revolution’s product composition sustainable but the manufacturing process also respects the earth’s natural capital: 99% of the water used during the production is recycled, and 50% of the electricity needed comes from renewable sources, while the remaining 50% are offset, via carbon credits through a project supporting biodiversity in the Peruvian Amazon Rainforest. In addition, iD Revolution is free from phthalate and solvents, and has been designed with an ultralow level of volatile organic compounds (VOCs)1, thus contributing to optimal indoor air quality and healthy spaces.

Closing the Loop To close the loop, the product itself is 100% recyclable. iD Revolution can once again be re-used at the end-of-life stage. Through ReStart®, Tarkett’s takeback programme, iD Revolution’s tiles and planks will be eligible to be collected and sent back to the manufacturing site to be reengineered as a new product. Thanks to this focus on sustainability driving every step of the design and manufacturing process, iD Revolution is the first Cradle to Cradle® Gold certified modular resilient flooring made with recycled materials and natural fillers.

1 The level of total volatile organic compounds (TVOC), yielding a measurement of < 10µg / m3 after 28 days, is much lower than the existing regulations and standards.

An award-winning product Just after its launch, iD Revolution has already received in France the “Innovation Teams Best Practices 2018” award, organized by Paris Sorbonne University and Paris Directors of Innovation Club. This award demonstrates Tarkett’s team commitment towards sustainable and innovative flooring solutions.

Adopted as part of the Nesto project in Luxembourg Nesto is a six apartments affordable building in Wiltz, which has been conceived respecting the concept of circular economy. Tarkett has worked closely with Heliosmart and PROgroup to provide the most suitable flooring solutions. iD Revolution, alongside Cementi Click, Tarkett’s innovative and ‘clickable’ mineral tiles, have been chosen as the ideal products for this project, as they both combine sustainability, durability and design. For more information on our products visit or email Follow us on Twitter @TarkettUK for the latest news or Tel: +44 1622 854040

Hotelier & Hospitality Design

This doesn’t mean compromising on design, resistance and durability. Treated with Tarkett’s TopClean XP™ surface protection, the tiles and planks deliver the same high quality as Tarkett’s other modular vinyl flooring collections, allowing for easy maintenance and extra resistance to scuffs, scratches and stains caused by daily wear and tear.


These are the Most Restaurants in the

Hotelier & Hospitality Design

E 26

ach year global textiles giant, Vision Support Services host this annual awards incentive aimed at discovering exceptional interior design of hotels, restaurants, spas and bars around the world.

The 2018 Awards were launched back in May with brand new categories, judges and venues; all hoping to recognise the effort, style and flair from across the globe with seven categories; open to any hospitality establishment from around the world. The design competition, which began as the Hilden Style Awards back in 2013 originally aimed at independent bed and breakfasts around the UK, has seen over 100 entries this year featuring locations as far and wide as Rwanda, Tanzania, Bali and New Zealand.

Submissions were judged by a panel of hospitality and travel experts and the final three in each category were then whittled down to one overall winner in each category.

Hottest Hotel in a Group category and the judges commented: “The Temple House really draws me in; I love the cultural aspects and the interiors. It looks truly amazing!”

The winners were:

The Chapel, UK

The Nautilus, Maldives

A Grade II listed chapel conversion in Harrogate; The Chapel won the award for ‘Picture-Perfect B&B’ for 2018. The judges noted: “The Chapel is so unique. Outstanding thought and careful curation have gone into this. I love it!”

Located on its very own private resort in the UNESCO biosphere or Baa Atoll, The Nautilus won the Hottest Independent Hotel category and the judges said: “This makes it look so easy to be there – a sense of peace of mind added by the symmetry of the bedroom and lounge.” The Temple House, China A premium 100-room hotel based in Chengdu, The Temple House won the

Bottega Ristorante, Indonesia A European concept restaurant in Jakarta, Bottega Ristorante won the 2018 ‘Most Beautiful Bar or Restaurant’ category. The judges said: “The cool and soothing tones of Bottega Ristorante are perfectly in harmony with one another.”

Beautiful Hotels and World Right Now Taking away the prize for ‘Eco Champion of the Year’, Fivelements in Bali is a wellness retreat located on the Ayung River. The judges stated: “Fivelements is deeply respectful of its location and environment. The reflection in the water and the compelling sustainability leaves you spellbound.”

Fontsanta Thermal Spa and Wellness, Mallorca

Bisate Lodge, Rwanda

A five-star hotel located in Campos in the south of Mallorca, Fontsanta offers the only natural thermal waters in the Balearic Islands. The judges described Fontsanta as “a stunning example of a venue dedicated to health and wellness. The surroundings and the beautifully integrated design and composition offer a unique experience of serenity and comfort.” The hotel won the award for ‘Most Sumptuous Spa’.

Comprising of just six forest villas, Bisate Lodge, situated next to Rwanda’s renowned Volcanoes National Park, the 27-hectare Bisate Lodge won the award for ‘Innovative New Venue’ and judges commented: “Original, exciting and a positive step towards protecting the landscape. Simply stunning.”

Fraser Donaldson, Group Hospitality Sales & Marketing Director for Vision, said: “The Awards are in their sixth year now – and it’s astounding to see how much they grow year-on-year. Last year, we opened our search up to include Europe and this year, for the first time, we opened our search up to include worldwide entries.

The entries we’ve seen this year have reached far and wide and it’s fantastic to see that the winners, and finalists, span almost every continent. These awards are testament to the skill, hard work and determination of hoteliers and owners and we’re very proud to be able to reward each and every one of them.” The winners of each of the seven categories will each receive a glass trophy and certificate, choice of champagne or hamper and cash voucher. They will also receive a double-page spread in Vision’s annual look-book and guide to hospitality interiors, The Vision Style Guide, due to be published in early 2019. More information on the Awards and the winners can be found at

Hotelier & Hospitality Design

Fivelements, Indonesia


Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

Recommended Suppliers

Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

Website: Phone Number: +44 (0)1509 611021 Address: 2 Princes Court, Royal Way Loughborough, LE11 5XR

Website: Phone Number: +44 (0)1509 611 021 Email:

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



Recommended Suppliers

Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field


Floluxe Floluxe is a family business that has been supplying contract towelling for over 30 years, making it grow into one of the UK’s leading suppliers of high quality contract towelling products to hotels and laundries.

Quality Floluxe uses only the best yarns, specifically selected to suit the appropriate product and with our stringent quality controls within the manufacture process our customers are guaranteed the highest quality towels.



Floluxe’s luxury hotel towelling range offers softness and durability throughout. They range from 450 GSM to 650 GSM. The Luxus (550gsm) range is unique in the towelling world with its mercerised header bar and plump fluffy appearance, giving instant luxury and appeal. The Zenith Towel from Floluxe is the ‘piece de resistance’, the pile and feel of this towel is unrivalled thus being chosen by London’s top hotels. It’s so soft, it has to be tried to be believed.

Alongside towelling, Floluxe has a vast range of luxury bath robes to offer. Popular amongst 4 and 5 star hotel Spa’s across the UK is the Floluxe waffle robe. Being lightweight, durable and extra soft are some of the key features that make this robe such a hit. Floluxe’s terry towelling robes are the epitome of what a bathrobe should be. What makes us different? We are the towel experts. At Floluxe there is a team of textile professionals with years of experience on hand to help. Floluxe offers bespoke production. Whether its size, pile or embroidery, Floluxe always manages to get the job done.

Hotelier & Hospitality Design

Floluxe’s success has been built on a complete understanding of our customer’s requirements and then being able to source and manufacture the highest possible quality towelling products to meet those needs.


Bluestem Hotel Joins Choice’s Ascend Collection The Bluestem Hotel is the latest property to join the Ascend Hotel Collection by Choice Hotels International. The 58-room property is the first boutique hotel to open in Torrance, California. The hotel is owned by the Chanani family, who has operated hotels in the area for more than 20 years. The hotel was designed by Greenwood & Black Interior Architecture Firm, built by Level 3 Construction and is managed by Marquis Hotels Group. The property offers amenities include a courtyard, open-air yoga and meditation classes, and a fitness center, complimentary breakfast, beer offerings from local craft breweries, manager’s reception with wine and treats, eco-friendly, organic bath amenities and business center and meeting rooms. As a member of the Ascend Hotel Collection, Bluestem Hotel guests can participate in the Choice Privileges loyalty rewards program.

Hotelier 1/2 190 x 130mm NEW Nov.qxp_Layout 1 07/01/2019 15:26 Page 1


JOIN OUR MANY SATISFIED CUSTOMERS WHO EXPERIENCE... Extensive range Excellent service After sales care Short lead times Help and advice 50,000 sq ft of storage Contract packages available

Hotelier & Hospitality Design

Bespoke services





Prices from £148


Product sourcing

Prices exclude VAT

It’s all in the detail We think ahead in terms of sustainability, innovation and quality.

Creating an ultra-comfortable sleeping environment for guests is a vital part of the overall hotel experience, but there are also many other considerations. • Washability – carefully manufactured to withstand wash • Practicality – innovative designs to enhance practicality of the products • Durability – maintains shape and plumpness wash after wash • Sustainability – environmentally-conscious, as always The Fine Bedding Company Hospitality Division has one of the most comprehensive hotel bedding collections on the market and its continued focus on innovation is catering for all of these needs.

Want your bedding to pay for itself? Join our exclusive Boost Your Budget Scheme. Email for more information.

A great night’s sleep for every customer - we’re in the same business. For more advice on hotel bedding visit

Hotelier & Hospitality Design

Partridge Ventilation specialise in Commercial Kitchen Ventilation Systems. Our systems are designed to meet the latest guidelines and recommendations of DW172 (2018) and DEFRA guidelines. We are based in the south west with National Coverage.



e offer a full bespoke quotation and design service to ensure that your system meets the demands of your commercial Kitchen. We evaluate the type of operation and the style of cooking you are offering and can tailor a solution to your specific requirements. Filtration, attenuation and fan selection are critical to ensure your system operates to its full potential while minimising the noise, smoke and odour pollution to those around you. We also have strong relationships with the UK’s leading companies in air filtration. We have chosen suppliers that hold vast stocks of their products to ensure that we can react quickly and efficiently for our client’s needs.

Many of our clients wish to work with solid fuel cooking appliances. To reduce the excessive heat and additional air contaminants produced by this equipment we have developed our state-of-the-art Water Mist Canopy. The solid filter bank has an extraction slot at the base whereby air is passed through, and then sprayed with a controlled volume of water, extinguishing any embers. We also solidify a large percentage of grease at this point. This is deposited into the waste trough and taken to drain. The water mist process, reduces the heat and particulate build-up up stream in the system reducing filter changes and duct cleaning in the duct system. Where external duct work is not possible our revolutionary Recirculation Canopy comes into play, extracting fumes, grease and odour into our bespoke filtration tower.

Product Features • Wall & Island Canopies • Full Extract & Make Up Air Systems • Dishwash Condense Canopies • Service Distribution Units • Wall Cladding • Water Mist Filtration • Recirculation Canopies • DEFRA Assessments

• We also offer solutions in Air conditioning, MVHR (Mechanical Ventilation Heat Recovery) in both commercial and domestic markets

Extracted air passes through 8 forms of filtration, then exits through the front of the canopy back into the kitchen space, fully filtered. We can even site the filtration tower remotely if space is limited on the cook line. The Heat Recovery System has been designed to utilise the waste heat from the cook line. Its panel contain a refrigerant liquid with a starting temperature of -22oC. As the refrigerant liquid moves around, extracted air passes over the panel - raising the temperature of and ultimately vaporizing the liquid. This gas is now taken into your water cylinder where it is compressed to create heat energy.

We offer Service and Maintenance with all our systems, and each are designed to meet the latest guidelines and recommendations of DW172 (2018) and DEFRA guidelines. The prevention of fire spreading through ducted systems is critical. Our Fire Rated Ductwork is manufactured in our own dedicated facility – giving us complete control of manufacturing, installation and servicing all manufactured and checked to BS476 (Part 24). Partridge Portable Kitchens ensure business continues whilst kitchens are being refurbished – fully equipped with ample storage, refrigeration, electric cooking and wash up facilities – the units are delivered by us ready to be connected to the client’s services. We can provide generators to power the unit if required. Partridge Ventilation, the solution to all you commercial Kitchen Ventilation needs. For further information, call 01209 204700, email or visit our website:

Hotelier & Hospitality Design

• Fully Filtered systems to meet DEFRA & Planning control


Restaurant Openings & Refurbishments

Hotelier & Hospitality Design



The Grahamston, a new restaurant and bar located in the heart of Glasgow city centre, has opened its doors today following a £1.2 million transformation. Located within Radisson Blu on Argyle Street, the new dining and drinking experience is inspired by Grahamston, once a bustling village in the heart of the city, now a forgotten part of Glasgow’s history, buried deep below Glasgow Central station.

Through subtle visual, written and spoken cues, the story of the mysterious eighteenth-century village is brought to life. The interior has an opulent yet industrial feel, with the décor, the menu and the people each revealing small elements of the Grahamston story, while retaining the intrigue and mystery at the heart of the urban legend. A new piece of artwork inspired by the characters and buildings from Grahamston dominates the feature wall overlooking the bar.

The Grahamston Kitchen will feature a specially designed menu, featuring produce sourced from around Scotland. Developed by Executive Chef Stephen MacNiven, it will serve traditional Scottish food with an artisan twist. The new menu features an array of dishes celebrating Scottish cuisine such as the “Cock a Leekie” Terrine, Twice-Baked Isle of Mull Cheddar Soufflé and Apple and Cinnamon Cheesecake. As well as a large selection of beers, wines and spirits, the 82-metre

Restaurant Openings & Refurbishments

square bar will serve its own locally brewed craft beer, The Grahamston Ale, on draught, also boasts a whisky menu featuring 40 different expressions. The Grahamston snug will be available for private hire for parties of up to 36 people. Radisson Blu’s new General Manager, Hina Rubbani, said: “The Grahamston is perfect for anything from a working lunch to an evening cocktail, and provides the ideal place for our guests, locals and visitors to the city to come and discover more about one of Glasgow’s best kept secrets.

Our Grahamston bar boasts an exceptional drinks list that any Scot would be proud of, with its own very unique atmosphere. Whether enjoying a drink with colleagues, or a catch up with friends, it’s the ideal place to relax and unwind while taking in the very special character of this historic city.” The mysterious village of Grahamston lies beneath Glasgow Central station and has remained untouched since the 19th century. But as the industrial revolution took hold in the 1870s, the fate of Grahamston was sealed when work began on Glasgow Central station. Nearly one hundred and fifty years later, The Grahamston bar and kitchen is paying homage to this enigma from Glasgow’s forgotten past.

Radisson Blu worked closely with local historian Norrie Gilliland on the project, author of the only book written on the history of Grahamston; Glasgow’s Forgotten Village. He commented: “The story of Grahamston is undoubtedly a microcosm of Glasgow’s growth into a diverse, multi-cultural and internationally renowned city of the 21st century. Grahamston was first noted on maps of Glasgow around 1680 and grew over the next two hundred years from a row of thatched cottages to a commercial and industrial hub right at the heart of Victorian Glasgow. “Sadly, the village vanished beneath the foundations of Glasgow Central Station well over a century ago. No records of it exist in city archives and only a small glimpse of the mysterious pathways and tunnels can be seen from Hope Street. Now, the story of Grahamston has been brought to life, and I hope that locals and visitors to the city enjoy discovering more about this fascinating local legend.”

To find our more, view the menus and book a table visit Alternatively, guests can call 0141 204 3333 or email to book

Hotelier & Hospitality Design

The Grahamston kitchen will serve breakfast, lunch and dinner menus all day to those that live and work in the city, as well as those staying at the hotel, celebrating local produce and bringing to life the history that literally lies beneath the very ground they stand on.


Restaurant Openings & Refurbishments

Rolling Kitchens, Rolling Drinks, Rolling Music opens 7th February 2019 The inspiration for W12 Studios was simple. It’s a space to showcase and enable creativity – with no two days the same. Partnering with Feast-it, there will be an ever-changing line-up of food, drink and music, delivering some of London’s best creative talent to create a truly dynamic venue, brought to you by Rory Graham, ex-actor and previously part of the Kricket management team.

Open Monday to Saturday and with a capacity of 450, W12 Studios will consist of large sharing tables and communal seating. It will be a space to give emerging creatives an opportunity to express themselves, from the kitchen, to the drinks and music programme. Food

Hotelier & Hospitality Design

Partners to include: Cue Point | The Piadina Project | Zoe’s Ghana Kitchen


Partnering with Feast-it, the two rotating kitchens will ensure a constant supply of the best chefs, restaurants, street-food operators and emerging culinary talent that London has to offer. Changing on an ongoing basis, W12 Studios plans to bring in new operators each month. First on the line-up for the month of February is Cue Point, a multi-sensory barbecue experience founded by previous Head Chef of Pitt Cue, Joshua Moroney, and The Piadina Project, offering handmade street food straight from Romagnola via Lincolnshire. Think thin Italian ‘Piadina’ flatbreads packed with fried chicken and

other fillings such as crispy hash browns, pancetta, Italian soft cheeses and pesto mayo to name a few. In March Zoe’s Ghana Kitchen, serving West African cuisine, will be taking over alongside another secret food trader – to be announced! Music The music programme is centred on providing the finest emerging artists, live acoustic sessions, resident DJs and carefully curated playlists. Expect soulful sessions, live gigs, club nights, disco brunches and open mic nights on a rolling basis – all on the doorstep of the BBC and ITV Studios. Confirmed acts include Max Rad, Quiet Man, Tommy Gold, Finn Foxell and P-rallel. Drink The drinks menu will focus on innovative and emerging brands, and consistently change. W12 Studios will work with some of London’s finest distilleries, craft breweries, and wine merchants – including The East London Liquor Company – to bring the finest cocktails, beers and wines.

Restaurant Openings & Refurbishments

Shaun Rankin to open finedining restaurant at North Yorkshire’s Grantley Hall

Aramark Northern Europe and Jamie Oliver open first in-company restaurant

Chef Shaun Rankin is to return to his Yorkshire roots to open a finedining restaurant at Grantley Hall, the new luxury hotel and wellness retreat in North Yorkshire which is due to open in the spring.

Aramark Northern Europe, the global food and facilities service provider, and Jamie Oliver Restaurant Group have opened the first incompany restaurant at J.P. Morgan in Dublin.

Located within one of the original public rooms in the Grade II*-listed, 47-bedroom property near Fountains Abbey, the restaurant will feature a chef’s table for up to six guests and serve a menu using produce from the hotel’s kitchen garden. Signature dishes will include Yorkshire rhubarb crumble soufflé with rosehip and iced clotted cream. The restaurant will feature bespoke handmade furniture, crockery and glassware. Originally from Yorkshire, Rankin has spent much of his career in Jersey, as well as enjoying stints in France, Australia and Chicago (where he worked for the late Charlie Trotter). He first went to Jersey 24 years ago as demi chef de partie at Longueville Manor, before departing on his international travels. On returning to Jersey in 2003, Rankin joined Bohemia restaurant as head chef and gained a Michelin star two years later, when he also won the Menu of the Year Catey. He went on to open Ormer on the island in 2013, with the restaurant winning a Michelin star four months later. Rankin took over the restaurant at members’ club 12 Hay Hill in London in 2015 and launched the 85-cover Ormer Mayfair restaurant in 2016 following the £15m refurbishment of Flemings, which he ran alongside the Jersey restaurant. However, 14 months later he ended his connection with the island. In addition to Rankin’s restaurant, Grantly Hall will also feature a Pan-Asian restaurant; an all-day dining restaurant; the Drawing Room, which will serve afternoon tea; and a spa lounge offering light meals and snacks. Located on a private island with a lake and listed Japanese garden, Grantley Hall is nearing the end of a multimillion-pound restoration and extension. It is owned by the Yorkshire-based Sykes family. General manager Andrew McPherson, who previously held the same role at Lucknam Park in Colerne, Wiltshire, is overseeing the transformation of the 17th century building into a hotel.

Aramark was appointed food service provider by J.P. Morgan at its new building in Dublin’s Capital Dock campus. Working with J.P. Morgan, Aramark and Jamie Oliver Group identified Jamie Oliver’s Deli as the offering most appropriate social dining experience for J.P. Morgan’s workforce. Customers will be able to enjoy a dedicated all-day Jamie Oliver food offer including breakfast, lunch and snacks, with a focus on healthy and balanced food made with local and sustainably sourced ingredients. The emphasis will be on giving the customer a constantly changing variety of dishes and recipes, including DIY porridge and salad bars. Throughout the rest of the day, customers can enjoy everything from hand-stretched pizzas to signature Jamie sandwiches, comforting seasonal soups and more. There will also be a full grab ‘n’ go offer available for busy customers, including fresh fruit and protein pots. Frank Gleeson, President at Aramark Northern Europe said; “Our mission is to deliver experiences that enrich and nourish lives and we are delighted to open our first client restaurant in partnership with Jamie Oliver Group here in Dublin. Aramark has been leading culinary innovation within our industry both with our bespoke offerings and in developing partnerships with chefs like Jamie Oliver. We are bringing healthy, nutritious dining experiences to our clients and driving productivity and health in workplaces throughout Northern Europe”. Jon Knight, CEO, Jamie Oliver Restaurant Group said; “We’re thrilled to see this new Jamie Oliver location come to life as our first dedicated concept to open as part of the Aramark partnership. With this new site, we’re achieving Jamie’s goal of bringing wholesome, nutritious and delicious food to hard-working people and transforming the way they can eat in the workplace. We’re excited to keep growing with Aramark Northern Europe and continue impacting our customers in a positive way.” In addition to Jamie’s Deli, Aramark will provide a coffee dock with grab and go fresh sandwiches in association with 53.3 degrees, our in-house coffee brand. Jamie’s Deli and the coffee dock are situated on the ground floor. With a nod to the glass factory that was once located in Ringsend, special themed lighting has been installed. An executive hospitality experience with roof garden will also be operated by Aramark on site.

Hotelier & Hospitality Design

He will operate the 38-cover Shaun Rankin at Grantley Hall while continuing to oversee Ormer Mayfair, his restaurant within the luxury, 129-bedroom Flemings hotel in London.

Earlier this year, Aramark Northern Europe, and Jamie Oliver announced an exclusive 10year partnership to enhance food concepts and delivery in workplaces across Northern Europe.


Hotelier & Hospitality Design