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April 2019: Hotel Openings & Refurbishments , Technology, Recommended Suppliers‌

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TYNEDALE HOSPICE AT HOME RECEIVES £6,500 FUNDRAISING BOOST FROM NORTHUMBERLAND HOTEL A Tynedale charity which offers vital end of life nursing care to people in their own homes has welcomed a generous donation from Matfen Hall Hotel, Golf and Spa.


ver the past three years, staff, guests and health club members from the award-winning hotel in Northumberland have been raising money for Tynedale Hospice at Home. The charity was chosen by Matfen Hall staff in 2016 as the good cause which would benefit from its ongoing fundraising activities. Since then, around £20,000 has been raised through a variety of activities including fundraising cycle rides and charity bake off sales by members of Matfen’s Aqua Vitae health club as well as a constant stream of guest donations. This week, a cheque for £6,500 representing the fundraising efforts of 2018 - was handed over to Tynedale Hospice’s fundraising manager, Charlotte Pearson by Matfen Hall’s managing director, Bernard Bloodworth and hotel manager, Peter Dawson.

Charlotte said, “We are so grateful for all the support Matfen Hall has given Tynedale Hospice at Home over the last three years. “We provide support to around 430 people a year who need our services and every penny raised will make a real difference to the lives of local people and their families. “A sum like this could provide around 216 hours of direct end of life nursing care to a patient in their own home which is just incredible.” As well as offering end of life care, the charity, which serves a community of around 70,000 people across 800 square miles of rural Northumberland, also provides pre and post bereavement support through its Family Support Service and a Hospital Transport Service. Bernard Bloodworth said, “Everyone at Matfen Hall Hotel is delighted that we are able to make this donation

to Tynedale Hospice at Home - an amazing local charity which does such vital work, offering care and support at the most difficult time in people’s lives. “As well as being amazingly proud of the fundraising efforts of our staff and Aqua Vitae members and friends, we’re also incredibly grateful to all of the hotel guests who have been happy to have a donation added to their bill. “We have been honoured to work with everyone at Tynedale Hospice at Home over the past three years and know they’ll put these funds to invaluable use.” For more information about Tynedale Hospice at Home, call 01434 600388 or visit To find out more about Matfen Hall Hotel, Golf and Spa, visit

Contents April 2019

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Literally raising the roof:

At Hilton’s brand new Tower of London bar What do you do when you want to create the latest destination rooftop bar in London, but don’t want your vision to be hampered by the elements? You turn your outdoor bar into an indoor bar – or an indoor, outdoor bar, if you’re the DoubleTree by Hilton Hotel London – Tower of London. Jason Eastwood, Managing Director of Canopies UK, reveals how the sky really was the limit when it came to making sure guests can enjoy the iconic views of London from Hilton’s Savage Garden bar, whether it’s day or night, raining or sunny. Canopies UK were contacted by the hotel’s owner to help transform the former Sky Lounge site on the 12th floor into a 8,870 sq ft, 400 capacity lounge bar, including a feature bar, cocktail lounge, dining areas, private spaces, as well as two large outdoor north and south-facing terraces.

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Essentially, the project involved making a real statement, which Canopies UK enabled the Hilton to do by helping the hotel make the most of every single square inch of space that was available to them – both inside and out.


“The north Wildside terrace is a dedicated events space that can be hired for private events and functions, such as weddings, and looks out over many of London’s landmarks, including Tower Bridge, The Gherkin and St Paul’s Cathedral,” explains Jason. “Being up on the roof, meant that the new bar, particularly the Wildside terrace, was at the mercy of the weather, so we were called upon to install one our Cantabria canopies, which features not one, but six retractable roofs that can be opened and closed independently of each other at the touch of a button. From a design perspective, it’s a real head-turning feature, and from a practical perspective, it enables the terrace

to be quickly and easily transformed from an al fresco summer hotspot into a winter events space for private hire and seasonal pop-ups.” In addition to the highly stylish and unique retractable waterproof roofs, the canopy also features integrated guttering, LED lighting, heating and a combination of fixed and vertical sliding glass screens that can be retracted in the finer weather and partially or fully closed in cooler, wetter and more changeable weather. Meanwhile, the overall structure has been painted grey so that it seamlessly blends in with the surroundings and the inside is white, which helps make the space feel bright and spacious.

A tall order Working at such a height – 12 storeys up meant that Canopies UK had to overcome several logistical and practical challenges in order to install the canopy, which spans 37 metres in length and stands at almost six metres tall. A total of 18 crane lifts were used to move the 20,000kg of materials that were needed to build the canopy, from the ground to the top floor within extremely tight parameters. Due to the site’s central London location, there was limited space for the materials on both the ground level and up on the roof. “Thanks to our careful planning and logistics and working closely with the hotel and other contractors, we were able to work around these space restrictions,” adds Jason.

Testing times Canopies UK also had to overcome several other challenges that really put their skills to the test during the four-month project, which included increasing the overall height of the 36 metre-long canopy so that it incorporated the terrace steps. This was achieved through a combination of clever design and joining systems and by creating a Perspex-filled arc feature. And because the building wasn’t totally square with the canopy, Canopies UK made a bespoke GRP system that linked the building and the system neatly together. While state-of-the-art Hilti scanning tools and bespoke structural calculations were used to fix the actual structure to the existing roof.

The sky’s the limit “Our extensive experience and tried-and-tested processes, particularly our site-specific calculations, all really came into play for this installation,” adds Jason.

“For instance, by scanning the concrete, we were able to create a bespoke fixing method that would cause minimal disruption to the structure. It’s innovative ways of working like this, that also meant the hotel was able to stay fully open and all nearby guest and conference rooms and bar areas could still be used as the Cantabria canopy took shape. “This project really does prove that the sky’s the limit when it comes to installing one of our canopy systems. We’re extremely proud of this installation, which is testimony to the fact it’s possible to transform your outdoor space into indoor space, no matter how tight space gets or how high up you may be!” The hotel’s General Manager, Bernadette Gilligan, said: “The canopy on Wildside has been flawlessly designed to accommodate events throughout the year. “Come rain or shine, guests can enjoy everything from drinks to private events in the space as the retractable canopy - designed and built as bespoke for Savage Garden – means that the terrace can be cosy and covered during winter, and the perfect suntrap come summer.”

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For more information about Canopies UK, call 01254 777 002, email or visit


Pressing Pause on the Pure Shores

Voluntourism meets wellbeing at luxury Thai beach hotel

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kyra Beach Club Phuket believes that giving back is the way forward and launches NEW sustainability bootcamps for 2019. According to The Science of Giving*, there is strong evidence that true happiness lies in helping others and 2019 is sure to see more and more travellers looking for holidays that make it easy for them to contribute to local communities and the environment.


Spearheading this trend, 5-star akyra Beach Club Phuket have launched a series of Train and Sustain Bootcamps that allow guests to participate in activities like beach clean ups and meeting with local schools to discuss the importance of plastic waste. This combined with beachfront mindfulness sessions and relaxing yoga and treatments at the Ayurah Spa, creates an environment for guests to press pause on normal life and focus on their own mental wellbeing, whilst making a positive contribution to their surroundings.

The AKARYN Hotel Group take the plastic problem personally, and by June 2019 akyra Beach Club Phuket and the other five hotels within the Thai company vow to be fully single-use plastic free. Further to this, akyra beach Club Phuket are featuring day time activities such as T-shirt painting, Polynesianstyle tattoo workshops and days trips to the turtle sanctuary – all proceeds go towards the company charity ‘Pure Blue Foundation’ which supports reef restoration and turtle conservation. Reinforcing the AKARYN Hotel Group’s commitment to responsible tourism, the next Train and Sustain Bootcamp is set to happen 31st August 2019. Anchalika Kijkanakorn, Managing Director and Founder of AKARYN Hotel Group comments “At AKARYN, we are always seeking new and innovative ways to preserve the local environment, engage with local communities and help our guests achieve their wellness goals. Our Train and Sustain boot camp

perfectly combine these three core pillars, creating opportunities for like-minded guests to come together and enjoy fulfilling experiences on the beautiful shores of southern Thailand.” Guests at akyra Beach Club Phuket can choose from a variety of stylish accommodation types, ranging from the spacious 40 square metre Garden Rooms to the 53 square metre Seaview Villas. Families or friends seeking a little more space and luxury can book the expansive 125 square metre Beachfront TwoBedroom Pool Villa or the indulgent 170 square metre Villa Bella Vita, which also comes equipped with a private swimming pool. experience/be-sporty/sustainabilityboot-camp/

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Hotel Openings & Refurbishments

TRUMAN DESIGN & BUILD BEGINS WORK ON £6.5M HOTEL IN MANCHESTER Work has started on a £6.5m hotel next to the Irish World Heritage Centre in Manchester.

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ruman Design & Build, based in Bolton, is the main contractor for the 135-bedroom hotel, which is due to open later this year. The brand which will operate the hotel will be named in due course.


Along with the design and construction phases, Truman will also fit out the hotel, which is being developed on a derelict 1.8-acre site on Irish Town Way in Cheetham Hill. Further works will include extensive landscaping and parking for 110 vehicles. The Irish World Heritage Centre is a major base for the region’s Irish community, offering a diverse programme of cultural activities alongside conference and events facilities. Truman is an associate company of Oldham-based construction, fit-out and refurbishment specialist Medlock FRB.

Its team is led by executive chairman Mike Peden, commercial director David Wheeler, project director Dan Lewis and design manager Nick Riley. Truman targets projects in the £3m-£10m bracket across a variety of sectors, including hotels and leisure, student accommodation, commercial, industrial and healthcare, with a focus on schemes within a 100-mile radius of Manchester. Recently-completed projects include ones at tennis and fitness centre The Shrewsbury Club in Shropshire, the MADE Wellness Centre at the Moddershall Oaks Country Spa Retreat in Stone, Staffordshire, and The Flower Bowl family entertainment complex near Garstang in Lancashire. Truman is currently on site as the main contractor for a new £12m hotel at Blackpool Pleasure Beach.

Dan Lewis said: “We are excited to be on site for the construction and fitout of the new hotel next to the Irish World Heritage Centre. “It is a prestigious scheme which will provide much-needed hotel accommodation for visitors to the complex and to the surrounding area, including Manchester Arena and the city centre. “We have a team of highlyexperienced professionals who are committed to delivering projects safely, on time and on budget. This project further underlines Truman’s credibility in the design, construction and fit-out of prominent developments across the region.” For more information on Truman Design and Build, visit

Hotel Openings & Refurbishments

Kenwood Hall Hotel & Spa Re-brands to Mercure Hotels Sheffield’s historic Kenwood Hall Hotel is re-branding to the Mercure Kenwood Hall Hotel & Spa in March 2019, with a significant investment in the Hotel’s facilities over the next two years.

As part of the company’s investment, work is nearing completion on a contemporary face-lift to the

changing areas and reception of the Hotel’s spa, and additionally a luxurious new bedroom suite is being created, every bedroom in the Hotel will benefit from new Topbrass beds and a mini fridge, plus an additional 40 bedrooms will have air conditioning added. Commentating on the re-brand, Garin Davies, chief executive of Vine Hotels, said: “The re-brand of Kenwood Hall to a Mercure hotel is an exciting development for Vine Hotels. The Hotel has the advantage of being set in 12 acres of attractive parkland yet is only one mile from Sheffield city centre, so it works well for both corporate and leisure travellers to the region. We already have a strong established leisure market for the Hotel, that takes full advantage of this location. One of our primary reasons for re-branding Kenwood Hall is to further develop our corporate and conference markets. With the support of the

Mercure brand, I am confident we will achieve this. The investment in the Hotel will strengthen our offering to all guests; bringing even better facilities to match our already excellent service.”  Thomas Dubaere, COO AccorHotels Northern Europe, commented, “We are seeing a lot of interest in Mercure brand in the UK and Kenwood Hall is one of two Mercure signings in Yorkshire already this year. The region has seen an increase in visitors for both leisure and business purposes and it is important to provide hotels that match the diverse requirements of these guests. The Mercure brand is designed to be flexible so its hotels can incorporate local touches into the design and overall guest experience allowing the hotels to offer something truly different without wavering from the internationally recognised and expected standards.”

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art of the Vine Hotels group, which owns and operates seven hotels and venues in the UK, the 114-bedroom hotel is currently operating under the Best Western brand and is rebranding to Mercure in late March. To support its move to the new Mercure brand standards, the Hotel will be introducing key changes to its facilities which include creating 24 new ‘Privilege’ bedrooms. These offer guests a refurbished air-conditioned guestroom with king-sized bed, complimentary mineral water, magazines and newspapers, Internet, bathrobes, slippers and personal coffee machines.  Alongside this, the Hotels 10 meeting rooms will be upgraded and have added luxuries such as individual espresso machines.


Hotel Openings & Refurbishments

Savoy Palace

only Leading Hotels of The World property in Madeira, launches in Funchal, June 2019

A modern take on an island steeped in history and tradition Overview Savoy Palace, Madeira’s only member of Leading Hotels of The World, is set to be a game changer for the destination in terms of contemporary luxury hotel offerings. The 16 floor, 352 room resort has brilliant Atlantic Ocean and garden views with striking design that blends bold, modern and historical styles. The resort, just a short walk from Funchal’s stylish Old Town, houses an 11-room destination spa inspired by the island’s Laurissilva Forest, a UNESCO Heritage Site, as well as five restaurants, five bars, a kid’s club, numerous impressive swimming pools (including an adults-only infinity version and one dedicated to kids) and a ‘boutiquehotel-within-a-hotel’ offering an exclusive panoramic space for suite guests.


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The bold, curved structure is designed by the award-winning team RH+ and Nini Andrade Silva, one of Portugal’s most famous interior


designers, whose work includes the new W São Paulo and Nini Design Centre Funchal. The design is influenced by the Belle Epoque period, which is in harmony with the island’s rich resources; a dynamic blend of natural and cultural heritage. Entering the hotel will be like exploring a poetic world, where colours, textures and iconic ornaments and objects are all important. The aesthetic brings together a number of elements: the exuberant surrounding volcanic landscape, the unique man-made environment with ancient levadas (irrigation channels) and tunnels, the excellence and mastery of Madeiran embroidery, the centuries-old art of wickerwork, and the expertise involved in the productions of one of the best fortified wines in the world, Madeira wine. The resort’s common areas are bold and inspirational with the emphasis on colour, sinuous curves suggesting plant forms, animals and women,

as well as ornaments based on Art Nouveau.

Rooms and Suites The rooms and suites at Savoy Palace all include balconies, with distinct leisure and office areas, striking contemporary interiors, customised fabrics and made-tomeasure furniture. The well-appointed and elegantly furnished rooms range from 40 to 260 square metres, characterised by exclusive and refined interiors, where quality and detail are at the forefront. There is a wide range of suites, some with their own swimming pools, and an impressive

Hotel Openings & Refurbishments presidential suite with panoramic views. The resort also includes 226 apartments.

Destination Spa

There will be various leading brands on offer, including Sodashi, Aromatherapy Associates, Margaret Dabbs, Linda Meredith, and for men, Gentlemen’s Tonic and Vitaman. Restaurants and Bars Dining will take centre stage at Savoy Palace. There will be a signature restaurant called Terreiro in a standalone building taking inspiration from traditional Madeiran architecture, including a Brasserie, Cocktail Bar, Water Bar and Chef’s Farm, as well as outdoor activities. In the main building there will be a celebrity restaurant, two buffet restaurants and a pool restaurant. In addition, the resort will have five bars (Gastro Bar,

Sunset Bar, Lobby Bar, Entertainment Bar and Garden Bar) with various live music and DJs.

Event Space The main event space will be an 928 square metre multifunctional room, which can be divided into three rooms, with a maximum capacity for 1,300. There will also be five rooms of 48 square metres each and a lobby with a bar for group receptions.

Destination The resort, 20km from the international airport, will provide the perfect base from which to explore the stunning and varied archipelago of Madeira; there will be various excursions and activities on offer to guests. On the same latitude as Morocco, and with some of the most striking landscapes in Europe, akin to far-

flung destinations such as Brazil, this Atlantic archipelago has a sub-tropical climate and dramatic mountainous terrain. Madeira, recently referred to as ‘Europe’s adventure capital’ by The Telegraph, is the ideal place for a range of adrenaline and outdoor activities, from canyoning to surfing, trail running and diving. The Old Town of the capital Funchal has a charming atmosphere, with cobbled streets, festivities throughout the year, botanical gardens and a multitude of restaurants and bars, from Michelin-starred through to those serving abundant local specialties. There is also a burgeoning cultural, art and night-life scene for the next generation of Madeirans, many of whom return from studying in Lisbon to their beloved Atlantic isle.

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The design of the 3000 sqm spa is inspired by the Laurissilva Forest – Madeira’s impressive UNESCO World Heritage site and the largest surviving laurel forest in the world. The spa houses 11 treatment rooms, sauna, Turkish bath, jacuzzi, ice fountain, sensory showers, halotherapy room, relaxation room, champagne and nails bar, beauty salon and heated indoor pool.


Hotel Openings & Refurbishments

J up ite r H ot els Goe s Fo r G o l d a t t he Venu e V e r d i c t A ccre di t a t i ons 2 0 1 8 Mercure Manchester Piccadilly Hotel & Mercure Gloucester Bowden Hall Hotel Awarded VenueVerdict Gold Standard Accreditations


upiter Hotels has announced that two of their properties, the Mercure Manchester Piccadilly Hotel and the Mercure Gloucester Bowden Hall Hotel have been awarded a Gold Standard VenueVerdict Accreditation by BVA BDRC. BVA BDRC’s VenueVerdict provides the only venue accreditation programme determined entirely by the voice of the customer and based on the meeting experience. In this case 365 competing venues and hotels were appraised in 2018 with decisions based on over 15,000 individual feedbacks. Venues that consistently provide an excellent customer experience are awarded the VenueVerdict Gold Standard.

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Sharon Laycock, General Manager for the Mercure Manchester Piccadilly Hotel, said of the achievement, “As one of the biggest and most central meeting and events spaces in Manchester, this is a vital part of our business and one which


we pride ourselves on, so this is a real testament to our dedicated and hard working on-site Meetings Team who go above and beyond for every booking.” The 4* Mercure Manchester Piccadilly Hotel is one of the most central hotels in Manchester, with unrivalled cityscape and panoramic views of Piccadilly Gardens and

the Manchester skyline. The hotel boasts 280 contemporary bedrooms, the stylish Level 3 Lounge & Restaurant and a Feel Good Health Club. The hotel offers unrivalled meeting, conference and events spaces, with the famous International Suite accommodating up to 800 delegates and up to 650 wedding guests, making it one of the leading Manchester wedding reception venues. The nine other fully serviced function rooms are equipped to host Manchester’s key events, small gatherings and private dining. Gavin Jones, General Manager for the Mercure Gloucester Bowden Hall Hotel, commented, “The whole team is absolutely thrilled to have been awarded the highest accolade, the Gold Standard for our MICE services. This is particularly

meaningful to us as it is entirely based on customer experience which is the most important feedback of all.” The 4* Mercure Gloucester Bowden Hall Hotel is located in the stunning Cotswolds, and provides a stylish mix of traditional and contemporary design to create a comfortable and relaxed atmosphere. The Georgian country house is one of the most beautiful hotels in the Gloucester area set in 12 acres of its own parkland, allowing guests to enjoy the stunning scenery.  The hotel offers spacious and stylish interiors, free parking for 150 cars and events spaces accommodating up to 200 guests.  The meeting rooms within the hotel provide complimentary high-speed wifi, audio visual equipment and capacity for 180 delegates as well as a range of catering options.    Shane Harris, CEO of Jupiter Hotels added: “We are delighted that two of our properties have achieved the highest Gold Standard Accreditation from VenueVerdict. As a group we strive to give every customer a great experience at exceptional value, particularly so for our meetings, events and weddings guests. This recognition and positive customer feedback reflects our continued commitment to investing in our hotels and elevating the hospitality industry in the mid-scale market.”

Hotel Openings & Refurbishments

IHG opens second UK Voco in Solihull

According to the group the 180room hotel now benefits from the brand’s “bold and distinctive interior design, bringing warmth and a modern touch”, following a “transformative” refurbishment to the guest rooms, lobby, and the hotel’s restaurant and bar. The hotel also offers a host of leisure facilities, including a fully equipped health club with an indoor swimming pool, sauna and gym. The hotel will be managed by Kew Green Hotels (KGH) and will be the second Voco property in the UK, following the opening of Voco St. David’s, Cardiff. Jane Bowler, general manager at the hotel, said: “This is an incredibly exciting time. [The hotel] will be a fantastic addition to Solihull, and we are proud to be the first Voco property in the midlands. We want [the hotel], to be an inviting place for both hotel guests and our local community, and we look forward to them experiencing the new brand.” Karan Khanna, managing director, UK and Ireland at IHG, added: “We are excited to open our second Voco property in the UK following the successful launch of St. David’s in Cardiff. “With a focus on conversion opportunities, the brand allows us to retain the existing charm of an independent hotel whilst also bringing the reassurances of a trusted brand, along with the power and strength of IHG’s systems.”

Hyatt Regency Valencia completes multi-million dollar renovation The 244-key hotel’s renovation in Valencia California has been designed for the modern traveller in mind… Hyatt Regency Valencia and Dimension Development has announced the completion of an expansive renovation of Hyatt Regency Valencia, and the introduction of Greater Pacific, a destination dining experience. Focusing on providing guests with a modern and effortless travel experience, the project enhanced all 244 guest rooms and suites, the lobby, public spaces, and all indoor and outdoor meeting spaces. The new welcoming lobby opens to the sights and scents of Greater Pacific’s bar. Guestrooms feature modern design elements with a focus on premium style and comfort. Guests will enjoy large work desks, ergonomic chairs, and spacious bathrooms with upscale amenities

and glass enclosed showers. Select rooms feature balconies, or views overlooking the pool, golf course or mountains. The hotel’s 16,000 square feet of meeting space has been updated with energy-efficient lighting and each indoor ballroom features 20 foot ceilings adorned with grand chandeliers. Newly redesigned outdoor meeting space includes lush flower gardens, vine-covered terraces and manicured greens. The hotel’s new signature restaurant, Greater Pacific, features contemporary décor with Asian and Californian influences and brings fresh fare to the community well beyond the traditional restaurants in the area. Greater Pacific’s menu illuminates a rich variety of approachable flavors and boldly crafted recipes of this country’s most fruitful state.

Melia Hotels International opens first property in Prague Meliá Hotels International, Spain’s largest hotel brand, unveils INNSiDE Prague Old Town, its latest property and first hotel in the Czech capital… Designed by Spanish architect Meritxell Cuartero, INNSiDE Prague Old Town will open in March as the first Meliá Hotels International’s hotel

in the Czech capital. The hotel marks a new era for the INNSiDE by Meliá portfolio, fitting perfectly into the brand’s evolution of design-led lifestyle and resort hotels, to give guests more freedom to relax and explore, whether they are travelling for work or leisure.

Hotelier & Hospitality Design

InterContinental Hotels Group (IHG) has signed a franchise agreement with CL Capital to opens its second Voco hotel in the west Midlands town of Solihull.


Hotel Openings & Refurbishments

Hilton Trinidad & Conference Centre Announces Refurbishment 405-room Caribbean urban resort unveils upgrades


ilton Trinidad & Conference Centre announces today the completion of a propertywide refresh. Managed by the Hilton Design team, the redesign introduces a transformation inspired by the hotel’s original 1962 architecture led by Warner, Burns, Toan and Lunde and includes upgrades to public spaces, recreation, dining and accommodations.

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The hotel’s 408 rooms underwent a subtle refresh. The property’s 250 garden view and executive floor guest rooms were updated with new carpet, curtains and upholstery, incorporating new décor with hues of grey, beige and orange complemented by white and light blue tones. The mix of the rooms’ rich wood and bright modern colors offer a vibrant and fresh Caribbean vibe. Hilton Trinidad’s remaining 158 north-wing deluxe guest rooms have new 55-inch high definition TVs. Culinary To complement its famed Luce, sushi and tapas restaurant, Hilton Trinidad Conference & Centre debuted Herbs

and Spices, an eatery paying tribute to the island’s culinary heritage featuring an opulent breakfast buffet, rotating, live cooking buffets for lunch and fresh a la carte market style dinner. Herbs and Spices also welcomes guests to themed nights serving fresh lobster on Fridays and sizzling lava stone meals on Saturdays, and features its own indoor herb garden, providing fresh ingredients. The property also opened Samaan3, a new lobby bar with a combination of high tops

and stools, comfortable sofas, low tables and armchairs offering guests a casual setting for pre-dinner cocktails, light bites or an evening nightcap. The outdoor Cascadoo Bar & Grille was also upgraded for guests to enjoy casual poolside dining, and the final touch to the hotel’s culinary additions debuts this month with The Chocolate Box! - an interactive chocolate shop using 100 percent international award-winning Trini cocoa and featuring refined chocolate delicacies.

Hotel Openings & Refurbishments Meetings and Events As the premier destination for events on the island, Hilton Trinidad & Conference Centre completed refurbishment of its two largest meeting spaces: Grand Ballroom and La Boucan. Common Spaces The Lobby was renovated to provide a new sense of arrival with fresh furniture and a functional front office featuring a separate check-in desk for Hilton Honors members and a designated connectivity center area. Recreation

access to resurfaced tennis courts, state of the art fitness center with sauna, massage rooms and private locker facilities. Additionally, guests can partake in weekly yoga, tai chi and aqua aerobics, as well as enjoy scheduled lessons or private clinics with a local tennis pro. For guests seeking to experience the local culture, Hilton Trinidad & Conference Centre features the second largest collection of local art on the island, boasting more than 100 pieces of artwork throughout the hotel, including displays in the lobby, restaurant areas, event space corridors and more. What’s more, the hotel offers a monthly “Art at Hilton” exhibition featuring new local artwork each month, paired with local artist chats and cocktails. To complete the hotel’s diverse cultural offering, through a partnership with the local Academy of the Performing Arts, Hilton Trinidad’s Samaan 3 restaurant will feature emerging local artists on weekday evenings and at special events starting late March. “We are excited to welcome guests with our latest upgrades and look forward to further elevating their visit with our art and music offerings,” said Olivier Maumaire, general manager, Hilton Trinidad & Conference Centre. “The modern design combined with upgraded amenities and unparalleled service allows us to offer guests an exceptional experience when visiting Port of Spain.”

Situated on a lush hill among 25 acres of landscaped gardens, Hilton Trinidad & Conference Centre boasts breathtaking views of the city, Port of Spain, Queen’s Park Savannah and Northern Range. The ideal location also provides guests with close range to popular local attractions, including Botanical Gardens, Fort George, Emperor Valley Zoo, Maracas Beach and Asa Wright Nature Centre. A unique feature of this “upside down hotel” is the entrance is located on the top floor and the elevator descends to guest rooms with private balconies. Hilton Trinidad & Conference Centre is part of Hilton Honors, the awardwinning guest-loyalty program for Hilton’s 16 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, free standard WiFi and access to the Hilton Honors mobile app. For more information on Hilton Trinidad & Conference Centre or reservations, please visit the property website or call 1-800-HILTONS. For more information on Hilton Hotels & Resorts, please visit

Hotelier & Hospitality Design

The swimming pool complex was completely redone with a new pool design that has now made it the most popular location for weekend leisure. The new pool area features sleek furniture, Jacuzzi, in water lounge chairs, chic cabanas, kids pool and game corner. Guests also have


Hotel Openings & Refurbishments

Dalmahoy undergoes £2m refurbishment

Hotelier & Hospitality Design

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almahoy Hotel & Country Club, on the outskirts of Edinburgh, is undergoing a £1.6 million refurbishment of its bedrooms that will be unveiled in spring 2019.

The three-month modernisation project, led by Scottish design firm 10 Design, is part of a two-year £2m upgrade of the resort, which comes with minimal guest disruption. With a history dating back to the 13th century, the former home of the Douglas family, one of Scotland’s most influential families, is now a four-star, independently-run hotel with 215 bedrooms including seven suites.

• As part of a multimillion pound renovation plan, the hotel’s bedrooms are set to undergo a refurbishment Located on one of Scotland’s most prestigious estates, Dalmahoy is one of the country’s few true leisure resorts with an array of dining options, two 18-hole golf courses, swimming pool and nature walks all on site. The latest upgrade, which includes all 208 of the bedrooms in the newer part of the hotel, marks the latest in a series of major investments that have been made since the hotel became an independent property in August 2016. The seven manor house rooms and suites were recently refurbished.

Announcing the refurbishment, Alistair Kinchin, General Manager of Dalmahoy said: “This is a very exciting time for Dalmahoy. In the two years since we began operating as an independent resort we have increased our turnover and substantially increased our profits. We have also created 7 new jobs across reservations, marketing and sales for the wider Edinburgh hospitality market.  By putting a major investment into our resort, this will ensure we continue to grow in Edinburgh’s highly competitive fourstar market.”

Overseen by Glasgow-based interior designer, Liz McNeill of 10 Design, which specialises in interiors with leading hotel brands across the UK, the new-look rooms are set to be decorated in a country house style sympathetic to the property’s history which dates back to 1725. A colour palette of grey mixed with bolds, and layered with checks, paisley print and Scottish artwork will provide the perfect foil to modern pieces that add a contemporary, timeless touch to the rooms. Liz worked with local firm WJL Curtains & Upholstery in Burntisland to create all of the refurbishment soft furnishings, including chair, panel and headboard upholstering and the creation of lumbar and scatter cushions. Liz said “The brief was to create a design that delivered modernity right down to details such as USB charging points - whilst keeping the traditional feel of the country house. I think we have achieved this by utilising some iconic Scottish touches such as the artwork featuring Scottish wildlife and cushions containing classic paisley pattern designs whilst ensuring that all modern conveniences are thoughtfully installed,” says Liz of the work, which commenced in early January and is scheduled to be completed in April 2019.

There are more developments planned in 2019, with the addition of a new CHP unit (combined heat and power) that will allow the hotel to reduce its energy consumption and lower its carbon footprint. The renovated rooms are integral to the hotel team’s commitment to the resort’s unique offer that combines the convenience - and style - of a city centre stay with the beauty of a country retreat.

Hotelier & Hospitality Design

Over the last two and a half years, over £2m has been invested as part of an ongoing commitment to refurbishing the hotel and country club. This has delivered a raft of upgrades including new Hypnos beds, Smart TVs, state of the art gym equipment, a refurbished driving range, a fleet of new golf buggies, upgrades to public areas and a resurfacing of the hotel car park.


Food safety made quick and easy with the NEW ThermaStick® Pocket Thermometer The NEW ThermaStick is a pocket-sized, waterproof (IP66) thermometer which incorporates a reduced tip penetration probe providing a much faster response time than traditional probe thermometers. Saving you valuable time and accurately measuring temperature over the range of -49.9 to 299.9 °C, the ThermaStick is simple to use, featuring two push buttons - on/off and max/min.

Hotelier & Hospitality Design

A large, easy to read LCD makes the ThermaStick an economical, fuss free solution for numerous temperature measurement applications in today’s commercial kitchen. This HACCP compliant thermometer is powered by a single lithium coin cell battery, providing a minimum of 5,000 hours use.


The ThermaStick thermometer is available in red, white or blue and is priced at £16.50 each exclusive of VAT. Buy online at

Get ready for Easter with Leisurebench


aster is a time when traditionally commercial establishments such as pubs, hotels and restaurants review their outdoor areas, to renew jaded garden furniture or go more upmarket to maximise profitability from outside spaces.

LeisureBench Limited is one of the country’s leading suppliers of premium quality commercial furniture. Established 14 years ago, rapid expansion has seen the company grow into a major UK supplier, offering help and advice to many commercial establishments over the years to turn outdoor spaces into profitable spaces. The company’s success initially stemmed from supplying the pub trade with a range of products specifically for this market. They have gradually brought their expertise into all other marketplaces requiring outdoor furniture and accessories, including specifiers. Further growth in the last twelve months has seen LeisureBench move more heavily into indoor furniture and many of their products can be used both indoors and outdoors.

LeisureBench has recently launched a new website and volume related discounts have been introduced on top of the company’s already low business pricing. For example spend over£500 and get 5% off, over £1000 and get 10%off and over £1500 will get you 15%off. LeisureBench can deliver nationwide and is usually within 48 hours. This is due to the 50,000 square feet of warehouse storage space on site. Visit the website to view the full range of furniture available. Alternatively ring the dedicated sales team on 01949 862920 or email


Their extensive product range includes A-Frame and round picnic tables, Oasis and Classic Rattan furniture, premium teak tables and chairs, pine furniture, retro style steel chairs, Aluminium range, recycled plastic, box bases and table tops, planters, commercial parasols, awnings and barriers, plus much more. New ranges introduced for 2019 include scaffolding and Barrel furniture, plus The Dorset Hardwood and steel range of tables and chairs. LeisureBench has also announced a UK partnership with Litex parasols and Gazebos. Parasols range from 3 metres to 8 metres with various canopy colours and different options including printing. Special deals are always available and currently the Minster round picnic table is on offer from £209 down to £157.50 and the Abbey A-Frame from £115 down to £74. Prices are subject to VAT. The company has many satisfied customers who have benefitted from excellent service both before and after the sale. Contract packages are available and LeisureBench has some well known names who put their trust in them year after year. Bespoke services and product sourcing are also part of the service if required.

LeisureBench now supplies a large range of commercial parasols and awnings. See our website for more details.

Faber redesigns the iconic Bobby’s, one of the UK’s first Gujarati restaurants Restaurant design agency Faber has just completed work on its latest project, Bobby’s, in Leicester.

Hotelier & Hospitality Design



he restaurant is a long-standing fixture on the city’s Golden Mile; a stretch of the Belgrave Road famed for its multitude of Indian restaurants. It was opened by Bhagwanjibha Lakhani who first came to Leicester as part of the forced expulsion of Asians from Uganda in the early 1970s. An enterprising man, he saw an opportunity to serve Leicester’s new Indian population and established the Golden Mile’s very-first fully vegetarian restaurant in 1976, one of the UK’s first Gujarati restaurants.

white shirt with blue polka dots, which we’ve referenced with polka dot fabrics within the design.”

A family business

Creating a cohesive brand

Lakhani sadly passed away in November 2017 after more than 40 years at the helm, but Bobby’s remains a family business to this day. The restaurant’s name alludes to the 1973 Bollywood musical romance, Bobby, which was Mr Lakhani’s favourite film, and has had a major influence on the look and feel of the restaurant.

Faber was enlisted to oversee the entire redesign process for Bobby’s; from the interior, to the new logo, menu format, signage and staff uniforms. “We were involved in creating the whole experience,” explains Tony. “This means thinking about how every little detail will sit within the design as a whole; from the napkins, crockery and cutlery, to the presentation of the food, the use of lighting, the clothes worn by staff - it all contributes to how a restaurant makes the customer feel.”

“Rather than a themed restaurant, we wanted to create something that wouldn’t feel out of place if it was in the actual film,” says Tony Matters, Creative Director at Faber. “Much of the visual language of the interior is derived from the visual language of the movie, even down to fabrics and colours and patterns. Bobby – the protagonist of the film – is female, so the design feels very feminine, with lots of soft, curved edges. For example, one of the iconic outfits worn by Bobby is a

A new deli counter stocked with colourful Indian sweets and delicate savoury pastries creates a nostalgic, candystore atmosphere as you enter the restaurant, reinforced via the retro cinema-style signage, brass detailing, sugary pastel tones and booth seating. “Bobby’s is also famous for its delicious, freshly-made chaat, so it was only right that the dedicated chaat counter should sit centre stage as you enter the venue,” says Tony.

As well as capturing the fun and romance of the film, Faber also wanted to capture the spirit of adventure of Mr Lakhani himself. “Bobby’s is an institution in Leicester with a lot of loyal customers,” says Tony. “We wanted to make the design as memorable as the restaurant and the Lakhani family have become over the past 40-odd years and I believe we’ve achieved that.”

The Crowne Plaza Glasgow, which is managed by Valor Hospitality Group, has appointed new general manager, Jason Dombrower.



aving previously working as regional vice president of operations at Interstate Hotels, Jason brings 30 years’ experience in hospitality to his new role.

Jason said: “I feel very fortunate to be working for such a strong management company and with a fantastic, experienced team here at the hotel. I am looking forward to bringing my expertise to my new role and sharing the knowledge that I have accumulated throughout my career.”

to the Scottish Exhibition Centre and its location close to the city centre and Glasgow Airport.   Valor Hospitality Europe has been operational in the UK for three years and manages 17 properties in its UK portfolio on behalf of investment vehicles affiliated with MCAP Global Finance Ltd.

Hotelier & Hospitality Design

Crowne Plaza Glasgow offers conference space for up to 800 people, as well as on-site spa and fitness facilities. The hotel benefits from its physical connection


It takes ‘Brains’ to invest in Zonal technology “The savings have paid for our Zonal technology investment two times over!” Welsh leading brewer and hospitality company SA Brain & Co Ltd (Brains) has come a long way since it was founded in Cardiff in 1882. Today, Brains is more than a brewer with 280 plus pubs and 19 hotels. With its growing estate, Brains recognised that its old EPoS system was no longer fit for purpose. Brains head of IT, Steve Hicks, said: “Our technology was stuck in a time warp and we knew that investment in EPoS would not only give the business a boost but our team morale too. Zonal stood out in terms of solutions and being family owned were in tune with our way of doing business.” Today, Zonal’s Aztec EPoS systems are installed across its estate. “The response has been fantastic; Aztec is intuitive to use, and our teams appreciate its reliability and functionality,” added Steve. But it’s not just Aztec that has been adopted by Brains, the business has also embraced the additional

modules that integrate with the EPoS system: High Level Software (HLS), Acquire, iServe, Kitchen iQ, liveRES, Loyalty and AdMargin. Zonal’s property management system, HLS is now part of the Brains hotel estate. The system integrates with each hotel’s Aztec EPoS and liveRES online reservation and table management programmes. “Through liveRES we are turning more tables and making fewer mistakes, which means less waste and more profit and most importantly a better customer experience. Similarly, iServe, Zonal’s electronic order pad that can be installed on an iPod or iPad to create a mobile EPoS terminal, has been introduced to 56 managed sites with a food focus. Since its introduction, iServe has been a hit with Brains’ front of house teams, as they spend less time running backwards and forwards to the POS, freeing them up to serve customers and better manage tables.

In addition, Acquire, an end-to-end online purchasing management system gives real-time stock information at the point of order and has had a huge impact on the business. Steve continued: “It took us a while to get it right to meet our needs, but the results are amazing. We have dramatically reduced our waste levels in just a few months.” Brains is also trialling Zonal’s kitchen management solution, Kitchen iQ. Fully integrated with Aztec, orders are processed immediately and sent directly to the kitchen, minimising mistakes, while improving speed, quality and accuracy of service. The Loyalty and Gift programmes have also been a ‘gift’ to Brains. The business has been able to record and analyse their gift redemptions and have recorded an uplift of 9% in additional sales. “At Brains we don’t base our success on the number of gift cards sold, but the additional spend. The integrated technology with EPoS has enabled us to track the stats and we are delighted with the results.”

To find out more about Zonal call us on 0800 131 3400 or visit



best ways to drive revenue through the roof with your restaurant management system

By Luis De Souza, CEO of NFS Technology Group

So here are my 6 best ways to drive revenue through the roof you’re your restaurant management system: 1. Get them at tableside – at-table ordering is an upselling winner: FACT.

Last year, the number of restaurants in the UK fell for the first time in years, according to reports – and if you’re a restaurant owner, you already know why. So instead of rehashing the challenges the industry is facing, in this blog I’m giving 6 great tips that will help you fight back. After all, customers will always love to eat - and there are masses of moves you can make to bullet-proof your business.


Get them at tableside

Hotelier & Hospitality Design

Did you know: customers who use Aloha Mobile as part of their restaurant management system see on average:


A sales increase of 8.5% How? Serving staff using the restaurant management system use handheld devices ranging from dedicated units to tablets and smartphones to take customer’s orders at tableside. The software gives automatic selling prompts that make it easy for servers to offer appealing additions to guests’ choices.

2. Mega menu design – ditch the dud dishes 3. Reach out to your customers better – go multi-channel 4. Turn happy customers into ambassadors – turn up the heat on loyalty 5. Smash new revenue streams – online ordering is the new eating-in 6. Get your decisions RIGHT – dump the guesswork and rely on data.

In addition, it’s easy to add extra items to the order later, which is particularly popular in small-plate restaurants such as tapas outlets. Orders go direct to the kitchen, ensuring accuracy and a speed of delivery that is extremely pleasing to customers. Staff can take payments at tableside, too, creating a swift and seamless diner experience.


Mega menu design

Chefs are under huge pressure when designing menus. They have to stay within budget, make sure they are creating dishes that will

appeal to guests, and be aware of allergen issues, all at the same time. The best restaurant management systems incorporate menu-design tools that make this easy. They: • Identify top-selling dishes • Spot trends • Enable ingredient substitutions to keep budgets under control • Track potential allergens right down to ingredient level – a huge responsibility for chefs when allergic reactions cause around 10 fatalities each year in the UK • Enable accurate procurement decisions.

Technology So, you offer on-trend dishes that customers will love, on budget and with diner safety paramount at all times. Result!


Reach out to your customers better

In a competitive market, how do you drive up your revenue by making sure customers choose your restaurant? It’s important to make sure you are available to them at all hours, and a multi-channel communication approach is the best way. Your restaurant management system should enable monitoring of your social media reputation so your managers are alerted to any adverse posts straight away.

Data collected by your restaurant management system also makes it easier to reach out to your customers in a number of ways ranging from direct mail – an oldie but still a goodie – to text messaging and email.


Turn happy customers into ambassadors

You want your customers to be your friend, and while no restaurant management system can be a substitute for excellent hosting skills and great service, it can be a useful support. Because you have useful data on your customers collected by the system, you know their preferences – vegan food, for instance – what they like to order and when they are likely to visit.

It means you can offer diners targeted offers that will genuinely appeal to them, and which are likely to bring them back again. Even better, they will feel so well looked after that they will recommend your restaurant to friends and family – the best kind of publicity for driving up your revenue.


Smash new revenue streams

This is no time to be standing still, or resting on your laurels. Customers are enjoying dining in as much as dining out, and home delivery is a huge trend. Delivery services such as Deliveroo are enabling restaurants who’ve never before been able to offer takeaway to open up new revenue streams, all thanks to their restaurant management system enabling online ordering.


Get your decisions RIGHT

Successful restaurateurs have great instincts – that’s well-recognised. But in an era when what diners want, how they use restaurants and what they even eat is changing fast, it can be hard to keep up.

When you’re planning moves to increase your revenue, restaurant management system takes away the guesswork – thanks to a wide range of comprehensive real-time reports that cover everything from sales to forecasting. Making the right decisions now means success in future; that can’t hurt. Waving a technology wand There’s no spell to weave when it comes to making a successful restaurant, unfortunately. But technology DOES provide a sort of magic wand to wave, helping you: • Spot what’s working – and what’s not • Offering on-trend dishes that sell well – in-restaurant and for delivery • Providing a great guest experience that keeps customers happy • Encouraging the sort of loyalty that keeps them coming back – and bringing friends. Discover how a restaurant management system can do this right now for you – book a free demo at

Hotelier & Hospitality Design

It means you can put any issues right immediately, before damage is done.



Why self order menu management is the next big thing in hospitality… Lightspeed self-order management is a whole new way to run your meeting space and room service, turning any iPad into a personal server and placing ordering at the fingertips of your customers. SelfOrder menu management keeps you ahead of the game by creating a new kind of restaurant experience for guests: one that’s interactive, trendy and gives customers what they want, when they want it.


he app enables guests to have control over their own orders by allowing them directly place orders from their meeting room or hotel room based on their exact preferences — including diet, allergies or other requirements. With Lightspeed’s interactive selforder management, you can create the kind of ordering experience that increases operational efficiency: • Showcase menu options, bestsellers and descriptions • Improve order accuracy & reduce errors • Real-time status updates on orders • Reduce waiting times by up to 60% by streamlining orders

Hotelier & Hospitality Design

“Lightspeed’s self-order app has helped our restaurant provide an experience that is simply unparalleled to other restaurants within Las Vegas. Ultimately, Lightspeed’s selforder app has allowed us to provide exceptional service to customers and overall, maximise efficiency within the restaurant’s core operations”.


- Eric Kim, Sapporo Revolving Sushi Las Vegas • Problem: need for self-order management to reduce order waiting times in popular restaurant • Solution: 30 self-order iPads installed in restaurant to serve table-side orders • Result: waiting decreased by 40%, over 13% more items upsold

With Lightspeed Restaurant, you can finally sell more by giving control back to your diners to cultivate the ultimate dining experience. Getting set up with Self-Order Menu couldn’t be any easier or faster to do. Simply download the app, your existing Lightspeed Restaurant menu will populate into the app and guests can start placing orders!

Start your free trial today at 020 3695 9599






Improving your quality of life is about

a leather arm chair. Experts in defining the

enabling the hidden potential in everything.

olfactive identity of spaces and interiors,

Addressing all the senses.

This is the Aromatise ambition.

Aromatise fragrance curators will work with

Have you ever entered a space and instantly felt at home, or quite the opposite, uncomfortable or anxious? The reason why is not always an evidence, be it the colours, the lighting, the furniture or perish the thought.. the SMELL! A badly aligned interior may have you longing for more or running for the door.

you and for you (or your interior designer), Aromatise Fragrance Diffusion Technology

in identifying that engaging final touch.

believe in the art of aligning those senses, with the help of the often forgotten sense

With premium French Perfumes and state

of smell.

of the art fragrance diffusion technology,

“It is amazing what a good scent can do. Aromatise has put a smile on our guests faces.�

we will assist you in designing the olfactive completion of any living space. We provide you with the tools and knowledge required to take your environment to the next level.

Eveline, Amala Spa Hyatt Now, ask yourself the question. Are you

As science will tell you, smells create an

ready to design with a poetic touch?

immediate psychological impact, they

As you walk into a room a poetic eruption

trigger our memories and emotions, which

can engage you and instantly transport you.

in turn control our reactions.

Imagine the silent and invisible diffusion

Do call us and speak to us personally for

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Fragrance and Technology



Serve perfect pâtisserie with Tipiak Afternoon tea continues to be a success story in the hotel sector… bringing in non-residents, as well as providing an extra service for guests.


his quintessentially British occasion lends itself to celebrations from birthdays and anniversaries through to baby showers and hen parties.

Hotelier & Hospitality Design

The highlight of many afternoon tea is a stunning display of sweet treats…and Tipiak has an enviable range that’s sure to go down well. From eye-catching gluten-free macarons and delicate awardwinning pop éclairs through to stunning French mini fruit tarts or delicious petits fours, Tipiak has a wonderful selection that’s perfect for any gathering.


When it comes to savoury items, try exquisitely French canapés alongside traditional sandwiches at afternoon tea. Tipiak offers a mouthwatering range of flavours which have been hand-finished in France. All Tipiak products are authentic – created by a dedicated team of bakers, chefs and pastry chefs who bring their expertise to any hotel kitchen. Simply thaw and serve. “Making pâtisserie and canapés from scratch can be difficult and

incredibly time-consuming, so it’s well worth considering using frozen pre-prepared items, which can be extremely convenient,” said Charlotte Ganier, international development project manager at Tipiak, which supplies frozen, authentic French pâtisserie to the UK foodservice sector. “In a busy hotel environment, time is very much of the essence. Life can be made easier for chefs, kitchen staff and waiting staff by buying in high quality, pre-prepared frozen items like canapés, pâtisserie or petits fours. This will leave more time for chefs to devote to preparing other parts of a meal.” Not only the perfect ingredients for afternoon tea, Tipiak’s exquisitely French ranges of superb canapés and pâtisserie are also ideal for conference, wedding and event catering. “One of the key challenges for large-scale catering is ensuring that food is served quickly, efficiently and consistently, so it makes sense to use preprepared frozen items for some

elements of the catering operation,” added Charlotte Ganier. “Another of the difficulties of catering at a conference or banquet is that numbers often change at the last minute – with guests dropping out or additional guests being added. To save on waste, and therefore cost, just defrost the number of canapés or petits fours that are needed a short while before the event…when numbers are more likely to have been finalised.” Tipiak products have defrost times prominently displayed on each box, and usually take between just two and four hours. @TipiakFSUK

Umbrellas for All! Eden Furniture has a massive range of umbrellas and parasols all at great prices. From our Giant 4m Square Salisbury and 5m Round Catterick, we have the 2.5m Square and Round Milan Parasols and an entry level 2.1m Octagonal model. A range of different coloured canopies that can be personalised and screen printed on request. Free standing and In-ground bases also available.

Wobbly tables can be a thing of the past thanks to the patented StableTable technology. StableTable is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces. Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.

Don’t forget that Eden Furniture is the UK partner of the world renowned GO IN brand. GO IN is known for their ‘design led’ ranges which have won many awards over the years. Here we have the Herena Range of benches and tables from GO IN. The strong aluminium frames are powder coated in anthracite so are great for outdoor use. Cushions for the benches offer greater seating comfort.

Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA



Fresh flavours for smart

Still & Sp

Reduce plastics

No Sugar Tax

Hotelier & Hospitality Design



app-controlled TopJuicer The three new additions are Apple & Elderflower, Cloudy Lemon and Strawberry & Kiwi. All of which are available to order now for TopJuicer customers, alongside the existing range of Orange, Apple & Cranberry juices.


pace Saving

Part of the innovative TopBrewer family of products, TopJuicer is a completely new way to serve juice, delivering a range of fresh juice drinks from a stylish swan neck tap at the touch of an app. TopJuicer consumers can choose up to three juice flavours, with options for sparkling juices available with the addition of a C02 module. TopJuicer also offers fresh, filtered still and sparkling water on tap. From an environmental perspective, the addition of a TopJuicer, as opposed to conventional bottled juice drinks, can help to reduce reliance on plastic, as well as being a great way to promote health & wellbeing.

The TopJuicer’s minimal footprint and stylish design makes it perfect for hotels, workplaces, universities and retail spaces, providing a healthy beverage alternative that complements the TopBrewer’s premium coffee menu. Simon Bracken, Managing Director and Co-Founder of Scanomat UK & Ireland, comments:

“We’re thrilled to be able to share the launch of these three new exciting flavours for our popular TopJuicer machine. The juice industry is booming in the UK, and we know that consumers are becoming more and more demanding in terms of choice, wellbeing and sustainability. Because of this, we have been working hard behind the scenes to create our three new innovative flavours, and to ensure our TopJuicer customers are receiving an on-trend, delicious beverage range.”

Find out more about TopJuicer at

Hotelier & Hospitality Design


Scanomat UK & Ireland has launched three new on-trend juice flavours exclusively for its revolutionary TopJuicer machine.


Focus the iconic French fireplace company celebrating 50 years at the top Fireplaces for hotels and restaurants Believe it or not fireplaces and hearths are are extremely popular in the hotel and hospitality world.


hey are often used as a focal point for a large seating area or for supplementary warmth when the evenings get a bit chilly. There is nothing like a crackling fire to give ambiance to a room and give guests something to remember. From the Arctic circle to Oceania fires are frequently the must have design statement for many interior projects.

Hotelier & Hospitality Design

No one exemplifies this more than French fireplace maestros Focus. Now established for over 50 years and with an impeccable track record for making hand crafted fires from their South of France base. Focus has manufactured more than 60,000 units and supply fireplaces to almost every country in the world, testament to their quality, authenticity and originality.


Focus was founded in 1968 by original thinker Dominique Imbert in the hill top village of Viols-LeFort, where they are headquartered to this day. Dominique has been responsible for designing most of the fires and most significantly the best selling and multi-award-winning Gyrofocus. It is the world’s first 360 degree pivoting fireplace. Most recently Dominique designed the Boafocus to celebrate their 50th birthday, by contrast a more compact sealed fireplace that has both gas and wood options.

Focus has not restricted itself to one type of design or fuel and indeed designs for outdoors as much as inside. This company is one of the most successful fireplace brands in the world. Now with a strong presence in the UK, Focus has many resellers throughout the country; you can have a fire installed anywhere in the UK. Each Focus fire is made specifically for each project, an important component in their quality control, they work with registered suppliers, architects and interior designers to

ensure the perfect installation. They are made from steel with various finishes as optional from the classic black, to pure white and most recently rust - a perfect patina for outdoor living. Focus fires and hearths are icons of contemporary design, offering hotel guests a multisensorial environment that is simultaneously classy and warmly inviting. These are perfect for the stylish interiors of both modern and the more traditional hotels.







... for every occasion! Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU


0115 965 9030

Desso&Ex A beautiful collection resulting from the collaboration between Tarkett and international interior architects studio: Ex Interiors.


Hotelier & Hospitality Design

he Desso&Ex concept takes inspiration from the world of art by using muted colours with multi-layered patterns; designed to connect people and spaces. Playful design is encouraged by the 115 variations of designs and colours available, offering endless combinations for a modern and layered scheme.


A cut pile broadloom carpet and made-to-measure carpet rugs collection; Desso&Ex encourages playful flooring themes that can highlight or contrast different elements within any given space. With a neutral hue offset against a spectrum of patterns, it is brought to life in five different soft colour ways; Stone, Carmine, Amber, Leaf and Indigo.

Axminster Collections Historically Axminster woven carpet was first developed over 250 years ago for royal residences and is now used in many luxury hotels. The custom carpet and woven carpet tile collections serve as the perfect backdrop for bedrooms and public areas within the hospitality industry, offering durability as well as elegant design. It is a collection suited for hospitality applications, and high traffic areas.

Andaz Amsterdam Prinsengracht Hotel DESSO’s bespoke hospitality carpet collections can be found in the Andaz Amsterdam Prinsengracht Hotel, part of the Hyatt Hotels Corporation, which is fitted with custom made woven Axminster in both public areas and guest rooms and suites.

Museum in Amsterdam. Wanders took a modern view on Dutch history as his inspiration for this project, and his signature is visible throughout the hotel. To reflect this ‘local flavour’ with the flooring, the Axminster woven area rugs were applied in the lobby, library and in the presidential suite, featuring historical maps, cultural imagery, historic portraits and townscapes, and even André Hazes – a famous singer from the Jordaan district where the hotel is located.

Internationally acclaimed, Dutch designer Marcel Wanders was commissioned for the project, and was tasked with creating an interior design that would reflect the ‘local flavour’. Wanders’ works are part of design collections of museums such as the MoMA in New York, the V&A in London and the Stedelijk

Wilton woven carpet was installed in the guest rooms, and has the typical Marcel Wanders signature with its baroque design, featuring a detailed pattern in black and grey yarn colours. The lobby of the hotel is a large and open area that includes the reception, a passage to the restaurant and basement level, a library, a lobby lounge and a bar. The space needed smart flooring solutions to ensure comfort for its visitors on different levels: a warm atmosphere, pleasant acoustics and distinction of the different functions in the lobby area. The DESSO rugs that were placed here, therefore, not only have a creative function but also a functional value on multiple levels.

Sense of Marble Marble is a timeless material that exudes luxury within any interior. Combining this elegant material with the warmth and comfort of soft carpeting is Tarkett’s Sense of Marble collection. There is a choice of 10 different types of marble, each with its own unique colour and pattern. Available as a printed broadloom carpet or bespoke rug, the series comes in an extensive range of geometric shapes and sizes including circles, triangles, rectangles and hexagons. To learn more about our hospitality carpet collections, go to or contact us at

Hotelier & Hospitality Design

Andaz is a boutique-inspired hotel brand with properties located in lively urban neighbourhoods and leisure destinations. The brand concept is characterised by its progressive style and the clear inspiration from local culture, art and social life: ‘a kaleidoscope of culture’ as Andaz (Hindi for ‘personal style’) calls it. Each Andaz hotel is therefore unique in design, but they all share a friendly attitude and a warm, personal atmosphere.


Editor’s Choice

Ranks Enterprises are a family run business with over 28 years’ experience in the importance of top quality and attractive hospitality uniforms. We offer a wide range of hotelier and hospitality uniform covering reception, food & beverage, kitchen, spa and housekeeping. Workwear uniform that is not only of the best quality but also smart and attractive.

Hotelier & Hospitality Design



anks Enterprises offer matching men and woman’s shirt styles allowing for the perfect corporate identity. Our Deluxe Oxford Shirt (RK110 & RK112) comes in both short and long sleeves (RK111 & RK114). With a weight of 140/150 gsm, 70% Cotton and 30% Polyester the Deluxe Oxford Shirt has a wrinkle resistant finish allowing for that consistent smarter look. The style for the woman is slightly fitted with a left chest pocket. The Deluxe Oxford shirt comes in 5 colours; black, light blue, royal, silver grey and white. Our workwear trousers are known for being comfortable and hard wearing for all multi functional usage with YKK zips and triple stitched on all main seams. The Active trouser (RK119) weighs 220gsm and has a semielasticated waist for comfort. The Deluxe Workwear

Cargo Pants (RK113) weighs 240/260gsm, and also comes in a similar woman’s style (RK117) is available in different lengths. For the food and beverage and kitchen staff we offer Aprons and Tabards that come in a choice of 4 styles; Pocket Tabard (RK100), Bib Apron no pocket (RK101), Bar waist apron (RK102) and the Long Bar waist apron (RK103). These are all Teflon coated ensuring high endurance and available in a range of colours. To find out more about the hotelier and hospitality range on offer from RANKS Enterprises have a look at our website Alternatively contact one of our sales people for more information on Phone: 020 8863 9993 or on Email:

Editor’s Choice




Marketing Manager, Adam Lenton, explains: “The HydeauBar is so simple to use, the all-in-one unit has the bottle wash element and bottle filling element alongside each other working simultaneously, and so there is no need to wash the bottles independently. EauVation’s HydreauBar takes away all the hassle, and saves both time and resource.

Made exclusively in the UK, the HydreauBar comes in free standing and an under counter system and fits into any standard kitchen design. Lenton continues: “We believe this system is set to revolutionise use of water in high volume establishments. The free standing system has two wash and two refill elements and the under counter system has one wash and one refill element. “Not only is it unique in the ability to sterilise and fill bottles simultaneously, but speed of delivery is impressive, with the free standing system filling 6 bottles per minute - that’s 360 bottles per hour – and the under counter system delivering 100 bottles per hour.”

The HydreauBar has been developed so it can individually “Users simply need to invert recognise bottles too – filling the bottles and place within each accordingly and fully the sterilisation section, where complying with Weights & a liquid is propelled into the Measures Regulations. For bottle eradicating microbial example, a set of 108 EauVation organisms on internal surfaces bottles comes free with each not achieved by washing station and these can be alone, thereby completely personally branded to support removing all traces of any signature marketing. bacteria before re-filling them. Lenton says that the “There is nothing else like it on system is surprisingly the market and we are already versatile and can be getting significant interest fully integrated into a from larger sites where this kitchen to deliver fantastic innovation is set to deliver real benefits, across multiple benefits in terms of efficiencies applications where water is and savings”. pivotal to the guest experience. * HydreauBar has been assessed for its carbon footprint by Best Foot Forward, a report commissioned by The House of Commons. This independent assessment rated HydreauBar 95% lower in its carbon footprint than all bottled water brands.

HydreauBar has multiple environmental benefits too… • Sustainably sourced • Lower carbon footprint – 95% lower than bottled waters* • Less energy usage (pure water) • Zero transport costs • 100% reusable bottles • Zero waste / disposal costs • Zero waste of water using EauVation’s unique UF03 system Another added benefit and cost saving too is the opportunity for no/low cost staff refreshments and the need for less cordials/ coffee/tea due to the water’s enhanced flavour. For more information, go to the EauVation website, call 0844 225 9250 or email

Hotelier & Hospitality Design


eading manufacturer and supplier of sustainable filtered water systems, EauVation, has pioneered a groundbreaking new water system that automatically - and simultaneously – sterilises, fills and delivers multiple bottles of freshly purified, chilled, still or sparkling water….


Editor’s Choice

A sea-change moment is needed in our approach to cleaning Global company, Genesis Biosciences, focuses on researching and utilising beneficial bacteria and eco-benign® chemistry to replace harsh chemical cleaners and make a positive environmental impact. Here, Emma Saunders, General Manager for Genesis Biosciences, explores the many benefits of using bacterial solutions for hospitality businesses.

Analysing 11,000 people born in 1958 and living in the UK, the research commissioned by Asthma UK concluded that approximately one in six cases of adult onset asthma could be due to occupational exposures, providing a clear case for extra care to be taken by employers of those working in jobs with highrisk exposure to hazard substances – especially those likely to involve exposure to cleaning agents.

Changeability is one of the most important characteristics of our time, and with the right facilitator, any industry is capable of evolving.

The hotel, restaurant, café (Horeca) industry has a duty of care to their guests, diners, visitors and employees and it is of paramount importance that they put their well-being at the heart of all their activities – including how buildings are cleaned.

When Sir David Attenborough’s Blue Planet television programme drew the attention of the publicat-large to the epidemic of plastic pollution damaging ecosystems within the world’s oceans, it facilitated an awakening of changing attitudes that has been an important part of the trend towards responsible plastic use. The legacy of this impact is particularly pronounced within the retail industry, where legislation has seen plastic bags now come at a nominal fee across the UK and serious questions have been raised over the use of excessive plastic packaging. One industry that still awaits its ‘Blue Planet moment’ is the facility management sector, where products that can cause both environmental and health issues continue to be used in excess.

Hotelier & Hospitality Design

This is particularly pertinent in the cleaning and management of hotels and restaurants where guests can be unnecessarily exposed to harsh chemicals.


Sometimes, it is inevitable that chemicals are needed to perform cleaning tasks in these facilities, however, not all cleaning jobs call for chemical solutions. Due to the wider environmental and health implications for guests and workers, institutes must consider alternative cleaning solutions where applicable. With a large study commissioned by Asthma UK identifying a link between professions such as facility cleaners – where the use of products with high concentrations of chemicals is common – and the development of asthma in adults, the body of evidence linking traditional cleaning products to both environmental and health hazards continues to grow.

In February 2017, The World Health Organisation issued a stark warning that superbugs (drug-resistant bacteria) pose an imminent threat to human health across the world, and just last month Health Secretary Matt Hancock cited antimicrobial resistance (AMR) ‘as big a danger to humanity as climate change or warfare’. Traditional chemical-based cleaning products have played a role in this. Their indiscriminate and continued use, resulting in biocidal residues at sublethal levels remaining on the surface after it has been wiped clean, has been proven to result in the development of resistant bacteria with reduced antimicrobial susceptibility. Contrarily, probiotic cleaning does not contribute to bacterial resistance, and there is a growing amount of research that probiotic cleaning methods can help to tackle harmful bacteria that survive on surfaces. The success of using beneficial bacteria as a cleaning agent derives from them either outcompeting the harmful bacteria for the same resources or producing bio-surfactants that have a potent anti-microbial effect. Independent analysis undertaken at Italian hospitals by Università di Ferrara exhibited that the medium to long term effects of biological treatment actually provides better control of harmful bacteria compared to disinfectant chemicals on the four indicator microorganisms Staphylococcus aureus, Escherichia coli, Pseudomonas species and Candida albicans.

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For obvious reasons, businesses are prohibited from directly discharging grease into the sewer system, so using products such as a multi-strain liquid bacterial solution can make a significant impact on how cleaning is approached. Products such as the Evogen Professional GDL are specifically formulated to degrade fats, oils and greases and other food waste in the demanding environments of drain lines, grease traps and grease interceptors – meaning businesses can now tackle the issues of slow drains, sewage back-ups and unpleasant odours with biodegradable, low toxicity components that minimise their environmental impact. This, of course, also brings wider operational benefits, with cleaners able to streamline their activities by avoiding the inconvenience of disposing chemical cleaners in a safe and legal manner. Whilst the environmental case for adopting biological cleaning products has grown exponentially in recent years, there is also an increasingly sizeable body of research to suggest that there is a financial benefit to making the switch. The lower wholesale price point of chemical cleaners may mean that they appear to be a more costeffective option for businesses operating on small budgets, but this belief is ultimately a false economy.

The better medium to long term performance of ecobenign® products such as the Evogen Professional cleaning range, in place of chemicals within certain cleaning applications, means that they can deliver improved, environmentally-friendly performance and efficiency related financial returns. With the increased demand for scientifically validated biological products- Genesis Bioscience is itself in the midst of an ambitious facilities expansion programme that will boost manufacturing capacity – the cost-value analysis of purchasing industrial cleaning products will continue to swing in favour of innovative bacterial alternatives. Whilst a landmark moment that will bring the threat to the front and centre of the public’s attention is yet to materialise, proactive attempts by the likes of the World Health Organisation have an important role to play in making the way that we approach facility management safer for workers, guests and the environment. As a global market leader, Genesis Biosciences is the first company to develop, manufacture and offer eco-benign® microbial and antimicrobial alternatives to chemical cleaners, because we believe science is the facility management industry’s key change facilitator. Now is the chance for Horeca facilities to join us in becoming a member of the vanguard willing to demonstrate a forward-thinking approach to facilities management as we tackle one of the 21st century’s biggest global challenges.

For more information please visit Genesis Biosciences website at

Hotelier & Hospitality Design

In a wider environmental context, there can also be broader global environmental benefits to becoming an adopter of biological cleaning agents – which could serve a significant purpose in the role of reducing water source contamination around the world.



The Perfect Location for the Perfect Hotel. When you think of England’s capital there are many locations that spring to mind. One of which is the vibrant heart of the city Leicester square. Known for its lively nightlife and unrivalled west end theatre shows. This location can be described as the heartbeat of the city. Choosing the correct accommodation can be difficult at times when staying in this area. You want to be placed at the centre of the action but also know you will be receiving a well-earned rest after a night on the town. This is where the luxury Victory House MGallery steps in. This upmarket boutique establishment is the perfect place to stay when visiting London. In keeping with its west end roots the hotel is filled with beautiful artwork of actors from past and present. These elegant and spacious rooms are a rare find in this part of town and what I found to my amazement is the noise cancellation from the outside hustle and bustle. You could see the tremendous efforts from the hotel to make sure you had everything you need for an enjoyable stay. Plenty of reading material had been laid out along with complementary water and light snacks. I find it’s these small details that can make your stay memorable.

Hotelier & Hospitality Design

The staff were incredibly friendly and upbeat. This was the perfect way to start my stay. It was all smiles from the team and their attention to details for each guest was exceptional.


After a wonderful night’s sleep on my spacious king sized bed I was treated to a fantastic breakfast in the restaurant. With plenty of options to choose from you can pick from Continentals, cereals, fresh fruit and traditional English breakfast. Topped off with delicious coffee and fresh juices it was the perfect start to my Sunday morning. I highly recommend that next time you’re planning a trip to the capital that Victoria house is at the top of your list when looking for a comfortable, friendly, and luxurious stay.


Hotelier & Hospitality Design

Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

Website: Phone Number: +44 (0)1509 611021 Address: 2 Princes Court, Royal Way Loughborough, LE11 5XR

Website: Phone Number: +44 (0)1509 611 021 Email:

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



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Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

YOUR COMPANY LOGO HERE To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

METHOD MORAG MYERSCOUGH new JOYFUL limited edition eco-cleaning range

Morag is more accustomed to working at a supersize scale with projects like Battersea Power Station, the Design Museum and Sheffield Children’s Hospital, so working at such a small scale was an exciting challenge. Morag has meticulously created a series of joy inspired artworks for method’s

planet-friendly gel hand wash, foaming hand wash, all-purpose surface cleaner and washing-up liquid. Best known for creating beautifully designed cleaning products made from plant-based, biodegradable ingredients, with vivid fragrances and colours, method is taking its mission to ‘look good. do better’ even further in 2019 by instilling joy in homes as well as communities. Morag will be working with method and Artfelt, the arts programme at Sheffield Children’s Hospital, to transform their new outside space into a beautiful, fragrant and engaging garden. This latest limited edition range is a burst of positivity inside and out, with the fruity scent of vivid watermelon complementing the bottle’s bold and joyful exterior. The invigorating scent features fruity and aquatic notes; underpinned with fragrances

of crushed mint, basil leaf and coriander. The brand new, method x Morag Myerscough range makes its debut exclusively at Tesco on the 28th January 2018, with the foaming hand wash, multi-surface cleaner and washing-up liquid available for £3.00, and the gel hand wash for just £2.50

Morag Myerscough said: “I was delighted when method approached me to collaborate on the range and work together to make it possible to help transform Sheffield Children’s Hospital’s outside space, because they share my desire to spread positivity and joy. For the product design I liked the idea of creating a beautiful, coloured jewel for your home, that every time you used it, would make you feel happier and add something to your everyday life”

Hotelier & Hospitality Design

Morag Myerscough, artist/ designer, has injected her distinct use of pattern and colour into method’s latest limited edition collection, providing a riot of joyful colour for the home.



London Wine Fair 2019:

March 2019

looking ahead to May

Each year, for three days in May, London’s Olympia becomes the place to be for thousands of drinks industry professionals. The London Wine Fair – now in its 39th year – will see drinks producers from all over the World showcase new launches, innovations and old favourites, all under one roof. Last year’s show welcomed 14,250 visitors, 30% of which were from the on-trade, there to revamp lists, discover the latest trends and do business.

Hotelier & Hospitality Design

For 2019, the organisers are expecting more than 14,000 wines and spirits to be on show, exhibiting within carefully zoned areas, including: The Trading Floor is dedicated to UK agents, such as Hatch Mansfield and Broadland


Wineries alongside the classic regions of France, Italy and Dates & Times Spain and emerging regions Monday, 21st May: 10.00 – 18.00 such as Georgia, Greece and Tuesday, 22nd May: 09.30 – 18.00 Moldova; Drinks Britannia, Wednesday, 23rd May: 09.30 – 17.00 which launched in 2018 to showcase the best of British drinks, will host a raft of English and Welsh wines, is a great learning hub for staff of all spirits - including whisky and gin - craft levels. A further Masterclass Theatre beer and cider, and soft drinks. Many has been added to manage the will be artisanal, all home-grown; and demand and on-trade visitors will be Esoterica, which features boutique well catered for here, with big industry wine importers, several of whom are names to look out for. The Innovation dedicated to the on-trade, will host Zone will showcase the latest ideas more than 100 U.K. companies. in smart technology, social media engagement and design, with TEDstyle talks designed to be specifically The Fair is worldrelevant for the on-trade. And, of renowned for its content; course, Brexit – which we assume will the Masterclasses, have happened come May – will be Industry Briefings and high on the agenda, and briefings on Seminars. The Education this unmissable for anyone running a Zone, which will run in partnership with The Wine business selling wine and spirits in the U.K. & Spirit Education Trust (WSET), will double in size to meet demand for To register, and secure your place the timetable of tastings, for this year’s show, please visit: which will be run by the and follow on team of educators. This social media @londonwinefair


Hotelier & Hospitality Design

RACING FANS FINISH FIRST as Marriott International extends marketing partnership with Mercedes-AMG Petronas Motorsport

Marriott Bonvoy members receive incredible access to the team’s drivers – including five-time FIA Formula One World Champion Lewis Hamilton – and races throughout the world

“Our marketing partnership with Mercedes-AMG Petronas Motorsport team will give Marriott Bonvoy members, many of whom are fans of the team, the opportunity to pursue their passion for the sport,” said Karin Timpone, Global Marketing Officer, Marriott International. Among some of the money-can’t-buy experiences on Marriott Bonvoy Moments – the travel program’s experiential platform – that members will be able to bid on with their Marriott Bonvoy points are: Spending the night on the exclusive Mercedes-AMG Petronas Motorsport luxury yacht during the Monaco Grand Prix and enjoying full hospitality during race weekend. Being chauffeured by Lewis Hamilton and Valtteri Bottas to the circuit on race day. Being driven around the track in a high-performance Mercedes-AMG car by a professional driver during race weekend. Learning the ropes from the experts themselves in the Pit Stop Challenge. These Marriott Bonvoy Moments will be in addition to other member experiences, including behind the scenes access with the team over Grands Prix weekends for the ultimate fan selfie, where drivers, media and celebrities hang out, visits to the team garage, and prime viewing venues and other experiences at races throughout the season.

“We are delighted to expand our marketing partnership with Marriott International”, said Toto Wolff, Team Principal & CEO, Mercedes-AMG Petronas Motorsport. “We can already look back on a very successful seven years together, but now we’re taking our marketing partnership to a whole new level. The extension proves that Formula One keeps growing as a marketing platform for leading global brands who want to further strengthen their brand awareness and value. In addition to access to a huge, global audience, F1 offers the possibility to deliver unique, once-in-a-lifetime experiences to partners and their customers thanks to the equally exciting and exclusive nature of the sport. We are pleased to be delivering those experiences to Marriott Bonvoy members.” The new agreement not only extends the marketing partnership of seven years, but also significantly expands it. For example, going beyond typical meet and greets to creating opportunities for members to spend time with the drivers in relaxed and luxurious environments. Under the terms of the multi-year agreement, Marriott Bonvoy will become the racing team’s “Official Hotel Loyalty Program,” while The Ritz-Carlton, one of Marriott’s luxury brands, will become the team’s first ever “Official Hotel Partner.” Logos for Marriott Bonvoy and The Ritz-Carlton will appear on the racing suits of the drivers Hamilton and Bottas, whilst Marriott Bonvoy will be the team’s first partner brand on the car’s halo. The Ritz-Carlton will bring its legendary service to the team’s premium at-track VIP hospitality space, the Silver Arrows Lounge, which will be called The Ritz-Carlton Silver Arrows Lounge in select markets. And amongst wider marketing initiatives, Marriott Bonvoy and The Ritz-Carlton brand will bring the partnership to life for guests through social media, in-room TV and Marriott Bonvoy Traveler – the company’s popular digital magazine.

Hotelier & Hospitality Design


or the upcoming F1 season, beginning March 17, Marriott International is revving up and expanding its marketing partnership with Mercedes-AMG Petronas Motorsport. The big winners will be the members of Marriott’s newly renamed travel program Marriott Bonvoy, which replaced Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG).


Hotelier & Hospitality Design

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - April 2019  

Hotelier & Hospitality Design - April 2019  

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