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December 2017: Industry News, Sleep Show, January Furniture Show, Technology...

Hotelier & Hospitality Design

75% of Sky hoteliers believe that Sky TV improves their guest satisfaction* Enjoy more bookings, more revenue and top reviews with the ultimate entertainment experience from Sky. Give your guests world-class sport, the latest blockbusters and award-winning dramas, all in stunning HD, plus fast, reliable WiFi for the ultimate entertainment experience.

To find the right package for your hotel


08442 414 648

*Source: TNS hotel study consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain. T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £106 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. Assassin’s Creed ©Twentieth Century Fox. The Great Wall ©Universal Pictures. Strike Back ©Sky UK Limited. Scandal ©2017 American Broadcasting Companies, Inc. All rights reserved. Correct at time of supply: 10/11/17.

Contents December 2017

Industry News January Furniture Show Sleep Show Preview Business Directory

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Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Contact Us Dean Little

Publication Manager 01843 570940 dean@hotelierandhospitality.com

Jodie Little

Publishing Director 01843 595818 jodie@jetdigitalmedia.co.uk

Anthony Field

Editor anthony@hotelierandhoteldesign.com 01843 570944

Flemings Mayfair wins Best Newcomer or Back on the Scene Hotel Award at the 2018 Condé Nast Johansens Awards for Excellence

Hotelier & Hospitality Design

On Monday 6th November, luxury boutique hotel Flemings Mayfair was awarded Best Newcomer or Back on the Scene Hotel at the 2018 Condé Nast Johansens UK & Ireland Awards for Excellence.


Announced at the 36 th annual awards dinner at The May Fair Hotel in London, Flemings Mayfair was praised for its “ageless glamour, fantastic location and rare level of service that makes you instantly feel at home… it’s the privilege of being in on the Flemings Mayfair secret that’s so glorious. Discretion and privacy are hallmarks of this Georgian town house hotel. Flemings Mayfair may be grand in scale but it’s intimate in execution.” The hotel also received a Commendation for Excellence, Best Newcomer category, for its wine list at the 2018 Condé Nast Johansens & Champagne Taittinger Wine List Awards. The wine list champions English sparkling wine, curated by award-winning sommelier Andreas Rosendal.

Following a multi-million pound refurbishment, Flemings Mayfair, part of the Small Luxury Hotels of the World, boasts 129 newly renovated guest rooms, suites and apartments, a tea lounge, 1930s’ inspired bar and highly sought-after restaurant, Ormer Mayfair, headed up by Michelin-starred chef Shaun Rankin. The hotel has been privately owned by the same family for over 40 years. Henrik Muehle, General Manager of Flemings Mayfair, comments: “We are thrilled to have been awarded this fantastic accolade. Our impeccable service offering, dining spaces and welcoming staff ensure that every guest at the hotel is given the best experience every time they visit. Thanks to our investment, we will continue to bring the highest standards of service to our guests and look forward to welcoming them soon.” Condé Nast Johansens is the premier reference guide for independent travellers with a readership of 5.8 million. Nominees for the awards are based on responses from online voting, guest feedback and Local Expert reports. The Awards for Excellence are a trusted mark of quality recognised by consumers and professionals alike.






www.novellini.co.uk info-uk@novellini.com

New YOUNG collection from Novellini. Designed and manufactured in Italy. All Young screens come with rise and fall metal hinges, double seals and chrome optional anti-splash trim for a secondary seal. Equally suited for tray and tiled floor installations . *Available nationwide

Industry News

Cachet Hospitality Group opens NYC flagship Located in Manhattan’s Midtown West neighbourhood, the 105-room Cachet Boutique NYC is managed by Merchants Hospitality Group. It offers rooms and suites that include custom-crafted furnishings by designer Jay Godfrey. The Outdoor Junior Suite is a loft-like space with an outdoor terrace and a unique mural. The Bocce Club Suite is named after the hotel’s Bocce court, which is part of one of three outdoor spaces that will offer seasonal programming. Artisanal cocktails will be served as guests move in and out of the spaces while enjoying activities such as outdoor art exhibitions and intramural Bocce tournaments. The heated sky deck offers cityscape views and contemporary décor. “At Cachet Boutique NYC, we’re creating a collection of experiences that define New York City and offering them to our guests from the instant they check in to the moment they go out and explore on their own,” said Kevin Fenton, managing director, Cachet Boutique NYC. “When visiting this city, guests appreciate an experience that provides a dose of culture that is fuelled with thought-provoking, highly curated programs of culinary, art, design, food, fashion and entertainment.”

Cachet Boutique NYC will include F&B options overseen by restauranteur and chef David Laris. EDEN Local offers locally-sourced ingredients, a cocktail list and an indooroutdoor bar scene. The Bellbrook, scheduled to open in 2018, “reimagines classic Asian food in a cavernous dining room”. The New York property follows the Cachet Hospitality Group’s opening of several hotels in Asia and Mexico. “Our global portfolio continues to expand with additional openings in North America and Asia planned throughout 2018,” Robert Roche, chairman of Cachet Hospitality Group, said in a statement. “We are excited about our entry into the US market with our newest property in New York City.”

Hotel Jen welcomes relay robots Singapore: Hotel Jen becomes first Asian hotel to use autonomous bots Singapore’s Hotel Jen has welcomed mobile and automated bots “Jeno” and “Jena” to its roster of employees. Jen is the the first international hotel brand to use autonomous Relay robots in Asia. Jen and Jena will independently roam Hotel Jen Orchardgateway and hotel Jen Taglin Singapore, delivering room service and amenities to guests.

Hotelier & Hospitality Design

Both robots are about one meter tall and are decorated with a bright Hotel Jen turquoise and pink uniforms featuring a signature bicycle image.


They can move at a speed of about 1.5 miles per hour and are able to ride elevators, make phone calls to rooms upon arrival, and are equipped with sensors that know to avoid obstacles. Both automated colleagues are fitted with software that can track their tasks once an order is placed. If a guest orders an extra towel or bottle of water, the guest can expect one of the pair to deliver the items within 15 minutes from the time of request.

Cetin Sekercioglu, executive vice president of ShangriLa Hotels and Resorts said: “Hotel Jen is proud to be the first brand in the Shangri-La group to introduce this technology. The new “colleagues” will be great team players, get important things done well and deliver in Jen’s distinctive style. Known to curate playful experiences, Hotel Jen, through the Relay robots, yet again proves that it can surprise and delight urban adventure-seekers.”

Industry News

Cairn Group pioneers new apprenticeship programme to champion hospitality careers Leisure operator Cairn Group has launched its own national training programme creating apprenticeships and opening up career development opportunities. Cairn Academy offers apprenticeships across the group’s UK-wide hotel portfolio for people at varying stages in their careers, along with a dedicated approach to management and leadership progression. The Academy has been developed by Cairn Group, with support from training and apprenticeships specialist Lifetime Training, and aims to encourage employees to grow with the business by providing access to expert training, support and guidance.

The first cohort are working towards qualifications at the group’s hotels in England, including Level 3 Hospitality Supervisor, Level 2 Food Production and Cooking, and Level 2 Commis Chef apprenticeships, as well as Level 3 Senior Chef Production Cooking.

An initial cohort of 43 new and existing employees have been enrolled across hotels in the UK, such as Redworth Hall Hotel in County Durham, The Majestic Hotel in Harrogate and The Old Ship Hotel in Brighton, with additional opportunities and materials set to roll out in early 2018. This first intake has seen Cairn Group enroll apprentice chefs, offering the chance to gain practical skills whilst on the job. Existing supervisors and heads of department in housekeeping, leisure, reception and maintenance also make up the cohort, who will all take part in learning and development training initiatives to aid progression.

David Rothera, who is leading the project at Lifetime Training added: “It’s great to see employers show commitment to the development of their people as well as generate worthwhile job vacancies, which Cairn Group is a leading example of, positively utilising the Apprenticeship Levy to nurture and source talent in the hospitality industry.

In Scotland and Wales, Cairn Academy offers Level 3 Hospitality Supervision and Leadership, and Professional Cookery at Levels 2 and 3.

“The company has a strong vision for Cairn Academy which we are pleased to have helped make a reality, and look forward to building on this down the line as a long-term partnership.”

Richard Adams, HR director at Cairn Group, said: “Since the Apprenticeship Levy came into fruition in April this year, we have been working closely with Lifetime Training to develop an initiative to best support our members of staff keen to grow with the business, and create apprenticeship opportunities to encourage more people to progress their careers in the hospitality industry.“In addition to opening up apprenticeship opportunities for those in the early stages of their career, Cairn Academy will appeal to our current employees in management positions by providing convenient access to learning materials, training events and guidance from a dedicated mentor amongst other elements. “So for us it’s exciting to have our first cohort on board and I wish them luck in their training. A focus now is to raise the profile of the Academy to ensure prospective learners, internally and externally, know it is available to them.”

Hotelier & Hospitality Design

The employees are based at the group’s UK hotels and have been assigned a dedicated mentor. They will take part in a 12 to 15 month training programme via a combination of online learning and coaching, with regular visits from a regional trainer and the support of their in house mentor, leading to a recognised qualification at the end of the process. Cairn Academy will have two intakes per year, with the next group set to enroll in spring 2018.


Industry News

The owners of The Chester Hotel further commit to the city by buying neighbouring property The owners of Aberdeen’s The Chester Hotel, located in the city’s west end, have purchased the neighbouring buildings.

Graham and Gillian Wood, who also own The Chester Residence in Edinburgh, have acquired the category B listed properties at 55 – 57 Queens Road which were built in 1898. Adjacent to The Chester Hotel, the buildings are interconnecting Victoria granite villas. Comprising 56,000 sq ft across four stories, the property comes with planning consent for hotel, restaurant and bar use. The site also features a 22-space car park and a significant area of open ground at the rear. Commenting on the purchase, Graham Wood said: “The acquisition of the adjacent properties at 55-57 Queens Road provides a good opportunity to purchase a prime Westend property. We will be looking at a number of options for developing the property over time. “We continue to believe that Aberdeen is a good place to do business. We are pleased with what we have created so far, and this acquisition clearly increases our potential.”

Hotelier & Hospitality Design

The Chester Hotel opened in 2014 following a £5 million refurbishment programme, it comprises a fine dining restaurant, private dining rooms, lounge bar, function suite, spa and 50 bedrooms.


Europe Hotels Private Collection acquires Parkhotel The Hague

Fiveways Hospitality promotes two employees as the business seeks growth

Amsterdam-based hotel group, Europe Hotels Private Collection (EHPC), founded and owned by Liran Wizman, has announced the acquisition of Parkhotel The Hague.

Hotel management company Fiveways Hospitality has promoted two members of staff as the business aims to expand its operations.

Parkhotel The Hague occupies a four storey, hundredyear-old building and boasts 120 rooms and five conference rooms varying in size. It is located in the centre of “Hofkwartier”, near the Royal Palace Noordeinde, the Palace Gardens and walking distance from the highly coveted main retail street. The four-star Hotel is characterised by the surrounding history and features a unique Escher-style staircase on the ground floor providing a modernist contrast to the antiquity of the building. This purchase adds Parkhotel The Hague to the rapidly growing portfolio of EHPC, which already includes Park Hotel Amsterdam, Max Brown Hotels (with hotels in Amsterdam, Berlin and Dusseldorf), Sir Hotels (including five hotels in Amsterdam, Berlin, Hamburg and Ibiza) and the asset management of the W Amsterdam.

Robin Ford, formerly general manager (GM) at Park Regis Hotel in Fiveways, Birmingham, has moved to an operations director role at Fiveways Hospitality, where he will be responsible for ensuring the business maximises its performance across all areas. Robin – who has a wealth of operational, management and leadership experience and has held a number of senior roles within the hotel industry – has also taken shares in Fiveways Hospitality and joined the company’s board of directors. He is promoted alongside Rebecca Delmore, who has moved from the director of sales role at Park Regis, to group sales director for Fiveways Hospitality, which manages both the Park Regis and nitenite hotels in Birmingham, as well as Holiday Inn Express in South Birmingham and Knowsley, and Pelham House, Lewes.

Industry News

COO: Fairmont success opens door for Accor in Americas “Sébastien Bazin (AccorHotels president and CEO) has brought a new perspective as the leader,” Frid said. “Rather than just anticipating trends, I think Accor is setting some of the trends. The depth of brands Accor offers is great and the breadth of those offerings and travel solutions continues to grow.”

Frid said taking advantage of larger AccorHotels platforms, like its distribution system and sales network, has been positive for the FRHI brands.

PHOENIX—It’s been just over a year since AccorHotels completed its acquisition of FRHI Holdings and Kevin Frid was named COO for North and Central America, and the former FRHI president of the Americas region said it’s been “a whole new world.” “Bolting on this huge platform of a global company while keeping (the Fairmont, Raffles and Swissôtel) brands pure” was key, Frid said. “They acquired us because of our three successful brands and are making sure nothing gets blurred.” Speaking with HNN during a break at the recent Lodging Conference, Frid said the last year-and-a-half has been an opportunity to grow the FRHI brands and expose new audiences in North and Central America to AccorHotels’ diverse portfolio. As of the end of the third quarter, AccorHotels had 84 hotels and 27,602 rooms in North America, Central America and the Caribbean, and the number of rooms represents just 4.6% of the company’s global portfolio. Still, the majority—51 properties—of those are in the luxury and upscale segments, with vast majority of those hotels sitting in the luxury Fairmont brand. While Fairmont’s growth is on a steady trajectory, Frid said it’s an exciting time to be part of a company with a broad footprint of brands, along with lots of untapped potential in the North and Central America and Caribbean regions.

In North America, the most notable Fairmont projects lately have been the reopening of the Fairmont The Queen Elizabeth in Montreal—following a multimilliondollar renovation that saw the hotel closed for a full year— and the forthcoming Fairmont Austin in Texas, which has 1,048 guestrooms and is projected to open by the end of 2017. “Fairmont has always been in a nice, sweet spot,” Frid said. “The brand continues to resonate with people. It’s geared toward the luxury traveler without being crazy expensive, but still delivering the luxury experience, so it’s a product that can open in many, many markets.” He said that while Fairmont has a significant footprint in the region, there’s still “significant opportunity to grow in North America,” in both resort and urban locations. Currently the brand is divided equally between urban and resort locations, and Frid said “a number of major markets” in the region could definitely be good locations for Fairmont properties. One of the biggest upcoming projects Frid identified is integrating Fairmont, Raffles and Swissôtel into AccorHotels’ loyalty program, which will officially launch next year. Fairmont did have its own loyalty program, President’s Club, which relied on gathering guest data and delivering thoughtfully against it, Frid said. He added it’s important not only to get the back-of-house technology correct during integration, but also to make sure guests and owners maintain their sense of connection. “Our objective and plan and reassurance to guests is that they’ll have (the connections they had with Fairmont’s loyalty program) and get rewards on top of that, which makes people feel good,” he said. “From an owner perspective, they don’t want to suddenly see (the loyalty program) become generic in nature,” so we’re making sure transitions are seamless, he said.

Hotelier & Hospitality Design

AccorHotels completed its acquisition of FRHI Holdings and its Fairmont, Raffles and Swissôtel brands in 2016, and the company’s COO for North and Central America knows the region is ripe for growth from this expanded portfolio of brands.

“We want to keep these brands pure, but how do we take advantage of the Accor world?” he said. “For example, we have a much larger development team selling and distributing these brands throughout the world, and we’ve seen our pipeline grow.”


Industry News

Bermondsey Square Hotel

Hotelier & Hospitality Design

The Bermondsey square hotel is a modern, stylish boutique hotel. Located perfectly in Southwark offers a modern, youthful but industrial vibe throughout.


After being greeted by the upbeat & trendy staff members the reception is full of fun activities whilst you wait to be checked in. Including an air hockey table and bar. There is a very “Hip” feel to the hotel from the start of your journey.

still a little rough around the edges. Once home to a huge leather industry, the area now boasts the White Cube Gallery, the Fashion and Textile Museum, and an eclectic range of restaurants, pubs, bars and independent shops.

After checking in you will be amazed by the character of the room which is extremely well presented and great attention to detail has been paid in keeping with the theme of the hotel. I must say I was overwhelmed with the spacious room and this is one of the biggest bedrooms I have seen within a hotel in the capital of London.

There’s an antiques market (mainly jewellery, cutlery and glass) on the Square on Friday mornings, and a well-regarded food market at Maltby Street (five minutes’ walk). The Shortwave independent cinema on the square is worth a visit.

After waking from a delightful sleep we headed down to the breakfast bar for something One thing that cannot to eat. There is a wonderful get enough praise is how array of options and the Turkey welcoming the staff are, they rashers well-presented English make every effort to make your breakfast is a must to start stay as enjoyable as possible. your day for a walk around Bermondsey. The location of this hotel is perfect too. Bermondsey Everything about the stay Street and its surrounds have was enjoyable from the vibe, been transformed in recent location and atmosphere. I years, and a new, hipster vibe highly recommend a visit next prevails, even if it’s refreshingly time you are in the capital.

Industry News

Historic Hotel with Futureproof Meeting Facilities Working closely with Eclipse Presentations and using Crestron technology, the 5-star Sofitel London St James has achieved first-class event facilities to match its prestigious location and luxurious accommodation.

What gives the facilities the “wow factor” is the ease and speed with which they can be tailored for use. Within a matter of minutes anyone can walk into one of the rooms and set up a presentation, share documents, video, images or audio from any mobile device, tablet or laptop. Unlike traditional facilities there are no wires to hook up or settings to configure. Instead, the hotel uses a wireless presentation system, Crestron AirMedia®, which seamlessly integrates with Crestron’s HD video distribution system, Crestron DigitalMedia™, to facilitate the sharing of digital content from the user’s own device. For business meetings, seminars or training sessions, attendees can share multiple PowerPoint®, Excel®, and Word documents, or view Internet content. Up to 32 users can connect to AirMedia at the same time, with content from up to four presenters being displayed simultaneously. This true collaboration enables fully interactive and productive meetings. Each meeting room has a Crestron FlipTop™ control unit, incorporating a 5” colour touch screen, flush mounted into a table top. This discreet, space saving device provides intuitive control of the room including: selecting presentation sources; adjusting audio and light levels; and contacting hotel staff.

The installation, designed by Kent-based event production specialists, Eclipse, offers enormous benefits to both event organisers and the hotel. In addition to providing high-speed streaming of high-quality images, video and audio, from any device, the simple set-up is efficient and stress-free for the user and reduces the need to hire a room for a lengthy set-up and take-down period. From the hotel’s perspective, the rooms have improved flexibility in terms of usage. Larger suites can be divided or joined together without the need to move or set up equipment. Overall, greater efficiency and fast turnaround times enable the hiring potential to be maximised. For prospective event organisers, looking for a prominent venue in central London, Sofitel London St James provides versatile spaces, in elegant surroundings, with state-ofthe-art technology. For more information about how Crestron technology can upgrade your meetings visit www.crestron.com

Hotelier & Hospitality Design


ehind the neoclassical façade built in 1923, guests are treated to stylish interiors, fine dining, a myriad of services and high-tech facilities. Sofitel London St James offers a variety of meeting rooms and event spaces catering for discreet board meetings to lavish banquets for 200 guests. Each contains the latest technology including giant 4K touch screens and high-resolution laser projectors.


POS TERMINALS – TOUCH WITHOUT COMPROMISE Sam4s world leaders’ in ECR/POS technology, aim to make the most flexible, innovative and reliable EPOS products of all time. The Sam4s team have over 30 years’ experience in the market and now produce the most sophisticated and diverse products to the world-wide market, extensively used in over 60 countries.

of kitchen order wall board monitors. The combination of the SAM4S POS terminals and Samtouch Point Of Service software solution is the best solution suited to your business. •

Sam4s are committed to developing intuitive models that provide innovation and solutions to meet the demands of fast moving markets. Sam4s branding was established in 2003, prior to that and since 1983 they were a division of Samsung Electronics ECR, which was taken over by SHC in 2001, launching the Sam4s brand in 2003. Sam4s are specialists in the development of ECR and Epos terminals, receipt printers, Android POS and various peripherals, with very strong presence in the home market South Korea. The very latest in the POS line up from Sam4s are the Titan-S Series terminals which are stylish and perform to meet the needs of the most demanding hospitality environments. Titan-S range features the latest PCT touchscreen technology and IP rated water resistant front touch panels as well as Intel Celeron Dual or Quad core processors with SSD drives as standard.

Hotelier & Hospitality Design

YCR Distribution the sole UK and Ireland distributor of Sam4s products, have developed Samtouch Epos software exclusively to work on Sam4s POS touch screens. Samtouch is a leading edge point of service platform which is “easy to use”, reliable & a cost effective solution providing you with the management tools & information to allow you to operate & expand your business on your terms.


Samtouch utilises the latest technologies of your SAM4S Point of Sale terminal to display eye catching & easy to operate touchscreen graphics at lightning speed. Integrated Bar & Table management features help your venue become a more streamlined more efficient operation that has proven to increase customer satisfaction and guest experience. Whether you requirements are for a single POS terminal or multiple terminals combined with kitchen order printers

Reliability - We understand that your Epos system is a fundamental part of your business. From planning to design & execution of our software, minimising system critical down-time has always been our key aim. Value - Creating real value is integral to what we do. We believe our EPOS solution provides great value from money

Intelligence - We seek intelligence in our technologies. That’s why we utilise the latest development platforms from Microsoft, this promotes innovation.

Flexibility - We understand that each business has unique requirements. That’s why we have developed many features to ensure our system is as flexible as possible

We understand that each business has unique requirements, that’s why Samtouch is developed with many features unique to the hospitality sector.

Payment Sense EFT Payment Sense “Pay at table” solution fully integrates with Samtouch allowing the waiting staff to view the Table/check on the EFT terminal and issue a detailed receipt to the customer for immediate payment. Payment Sense are one of the largest EFT solution provider’s so you can be assured of quick setup and the best rates possible. Resdiary Booking Solution. One of the leading specialists in the field of on-line & off-line room and table booking solutions. Samtouch integrates seamlessly with Resdiary porting customer information into Samtouch as the customer arrives at your venue. Mainstay & Resident Pro Both solutions independently designed for hotel reservations and front desk billing. Samtouch integration validates customers before passing bar & restaurant charges back to the front desk Samtouch Office Cloud-Based back office solution designed to work with Sam4s and Samtouch software. Real time sales data at your fingertips whilst you are on the move, plus much more For more information on Sam4s products or Samtouch software or to book a no obligation demonstration, please contact YCR Distribution Limited. Tel: 01924 438238. eMail: sales@ycr.co.uk

M&T HOTEL MANAGEMENT Leaders and Innovators in Hotel Management With a successful portfolio of over 30 hotels including Hilton, Marriott, IHG, and Best Western as well as independent hotels, M&T Hotel Management has a proven track record in delivering exceptional service, advice, management and results. Founded by Sir David Michels and Hugh Taylor OBE, the preeminent duo have unrivalled experience spanning the hotel, hospitality and tourism industries. The M&T Hotel Management team has an outstanding reputation in providing the best hotel management that increases value, performance and results for the business. From operational excellence and strong leadership to an optimal revenue strategy and financial efficiency, the team comprises the industry’s most talented and experienced experts, consolidating a broad range of expertise:

M&T Hotel Management is one of the UK’s leading hotel management companies specialising in the management of branded and independent hotels.

AREAS OF EXPERTISE: Operations: Implementing best practice at every level, undertaking regular operational and financial reviews to ensure the hotel is best in class. Revenue: Helping drive commercial business into the hotels and maximise opportunities, providing complete process and procedure compliance. Finance: Ensuring financial efficiency, the team handle all financial controls and reporting, identifying cost saving solutions to drive performance. Sales: Driving exceptional commercial results for each hotel through innovative implementation of sales lead referral programmes, team motivation and analysis of business areas.

Hotelier & Hospitality Design

Marketing: Coordinating a vast range of services to grow and thrive businesses across digital and social platforms, email marketing and local marketing initiatives in relation to seasonal & local events and individual hotel requirements.


Property Management: Overseeing the management and maintenance of properties to minimise guest impact. Coordinating project managers, designers and consultants to ensure projects are completed on time, budget and to the very highest level. Human Resources: Responsible for attracting and retaining high quality engaged employees, achieving high levels of employee satisfaction and providing learning opportunities for the workforce. Operate efficient and productive staffing structures and manage payroll costs. M&T Hotel Management has a proven track record in delivering the very best results that impact the bottom line and instigate positive change. www.mandthotelmanagement.com

LSA International’s timeless but contemporary mouthblown wine glasses, tumblers and accessories are being used by more hotels, bars and restaurants than ever. GIN – LSA International’s most popular collection this year. Designed to optimise the enjoyment of one of Britain’s best loved spirits, the range offers everything from highball glasses to cocktail glasses distinguished by flared stems and relatively thick bases. The bestseller, by a margin, is the generously wide Balloon Glass.

LSA International’s most comprehensive collection of mouthblown glass – BAR – includes everything from elegant Brandy glasses to Martini glasses, ice buckets and beer tankards. The classic designs within the collection make the brand’s craftsmanship (which underpins all its products) all the more apparent.

TATRA was only launched in August and is already hugely popular. Inspired by the folk traditions of woodworking in the Tatra mountains, angular designs for drinking, serving and decorating feature assorted patterns carved by hand into mouthblown glass and natural ash from FSC certified sources.

DINE – hugely versatile collection of white porcelain – includes a wide choice of plates, platters and bowls as well as cups, teapots and jugs – and every piece perfectly complements the next. The simplicity of the designs lets the food and drink speak for itself.

WINE is possibly LSA’s most successful collection ever – it’s enduring success is a great example of the skill of Creative Director, Monika Lubkowska-Jonas effortlessly combines practicality and uncomplicated elegance with style. WINE includes a range of carafes as well as glasses for wine, water and champagne.

LSA International’s bestsellers turn out to be surprisingly varied – the only thing they have in common is a deceptively simple elegance and the fact that they are mouthblown.

Hotelier & Hospitality Design

WHISKY, a best-selling collection for LSA International, targeting the whisky connoisseur. The collection features unusually heavy rounded bases of the mouthblown tumblers and mixer glasses in the collection, coupled with their tapering form, requires great skill from the artisans who create them. The collection offers everything a whisky lover needs to extract the utmost pleasure from a favourite single malt as well as solid walnut coasters and a tray.


Grand Park Kodhipparu, Maldives The Newest Destination And Lifestyle Resort Opens Get to this all-villa luxury resort in just 20 minutes from Velana International Airport


rand Park Kodhipparu, Maldives, the latest all-villa luxury resort has opened. A one-islandone-resort concept with luxury villas, world-class experiences, incredible dining choices and wideranging facilities, the new destination resort is truly paradise on earth.

Unbeatable location – get to paradise in 20 minutes

Hotelier & Hospitality Design

With so much to discover, every second counts which is why Grand Park Kodhipparu is ready to whisk guests away the minute they arrive in Male. Located on the North Male Atoll, Grand Park Kodhipparu can be accessed with a 20-minute speedboat ride, ensuring that no time is wasted when it comes to enjoying paradise.


Providing a sense of place through thoughtful design and local craftsmanship Each of the 120 villas and communal areas at Grand Park Kodhipparu have been carefully designed by renowned hospitality experts Hirsch Bedner Associates and draw inspiration from the natural beauty of the Maldives its marine life and unique local craft and culture. Guestrooms are light and contemporary with a rustic feel featuring timber flooring, handmade carpets and textured walls. Bespoke lighting and custom-made tiling and cushions provide a sense of relaxed luxury that blends perfectly with the surroundings.

The public areas, including the main lobby, bar and restaurants feature high ceilings, wooden pillars and open walls, allowing the beauty of the island to form the perfect backdrop without the need for ostentation. “The Maldives is a coveted holiday destination renowned for its pristine beaches and stunning breathtaking views. Grand Park Kodhipparu, with its variety of villas and host of facilities is designed to make paradise more accessible to a wider group of sophisticated travellers. We are very excited to extend our service philosophy of ‘Loving Hospitality’ to guests looking for an unforgettable Maldivian experience.” said Mr Raffaele Solferino, General Manager of Grand Park Kodhipparu. With 120 luxurious villas, of which 65 feature private pools, Grand Park Kodhipparu offers guests a variety of choices. Beach Pool, Ocean Water, Lagoon Water, Ocean Pool and Lagoon Pool Water villas offer direct access to white powdery sands or crystal clear waters. All villas come with spectacular sunrise or sunset views, a sun terrace, indoor and outdoor shower facilities and more. Those looking for ultimate privacy can select one of the five Grand Residences featuring two bedrooms and bathrooms, an exclusive living space and large private pool.

World-class dining amidst scenic surroundings The restaurants and bars at Grand Park Kodhipparu are designed to maximise the natural beauty of Maldives with the menus at each of the three dining outlets carefully curated to deliver a memorable experience. Situated next to the ocean, The Edge allday dining restaurant will serve a changing selection of buffet dishes from breakfast through to dinner and guests can enjoy an unblocked view of the horizon from the indoor lounge seating or enjoy the stunning scenery while dining at the overwater private pods. Adjacent to the infinity pool, Breeze Poolside Dining and Bar is perfect for light bites throughout the day. At sunset, it transforms into a laidback resort bar offering an elevated experience with inventive cocktails and classic cigars. Nestled in an intimate space away from the other resort facilities, Firedoor sets the stage for a special celebration, with a selection of prime grilled meats and fresh seafood prepared from the impressive Josper Grill. An array of themed dining experiences are also available as the beauty of Maldives becomes the perfect setting for tropical beach barbecues, romantic champagne breakfast on the sandbank, afternoon picnics and in-villa private dinners.

Ultimate relaxation and recreation for the romantic, active and family Guests looking to unwind can step into a peaceful sanctuary at The Spa featuring 7 overwater treatment rooms, a beauty centre and relaxation room. With a wellness philosophy that is centred around rejuvenation and renewal, Grand Park Kodhipparu has partnered with Comfort Zone to offer a selection of body and skincare treatments paired with the finest natural-origin products. At The Spa, stress ebbs away under the methodical touch of the therapists amid the tranquil and picturesque surroundings. For adventure enthusiasts looking to explore the dazzling underwater world, the resort’s dive and water sports centre, manned by a PADI certified team, offers a host of activities including wreck diving, catamaran sailing, parasailing, banana boat riding, kayaking and wave surfing. Additionally, the resort features a beach club, fitness centre, yoga deck, games room, TV lounge as well as a kid’s club for the little ones. Grand Park Kodhipparu Maldives is managed by the award-winning Park Hotel Group and a joint venture between Chip Eng Seng Corporation Ltd (CES) and Park Hotel Group. The 120-villa luxury resort is the Group’s second partnership with CES, following the Hotel Management Agreement for Park Hotel Alexandra, which opened in Singapore in 2015.

Dispenser Systems Blends Luxurious Body Care with Sustainability


otel cosmetics offered in dispenser systems are gaining more and more popularity. Even upscale hotels increasingly are relying on modern dispensers and are replacing their small bottle and tube body care products with elegant dispensers.

ADA International is the pioneer of dispenser systems for hotel cosmetics and, today, furnishes hotels in 120 countries with its innovative products. In 1990, ADA launched a global novelty with its first dispenser solution called press + wash, which perfectly combined all requirements regarding functionality, ecology, business and design. Still today, press + wash is the most frequently used dispenser system in the worldwide hotel industry. The innovative “Smart Care System”, launched five years ago, combines the benefits of its predecessor with an elegant, modern design. Now, the latest addition to ADA’s dispenser system lines is ILLI, in a minimalist Scandinavian design for hotels seeking esthetic appeal as well as functionality. ILLI is classically elegant but also unconventional, and it blends easily into the ambiance of a hotel bathroom. All dispenser systems are absolutely hygienic, theft-proof, easy to clean and permit cartridge exchange in mere seconds.

ILLI dispensers Sustainable Scandinavian design for modern bathrooms The principle of Scandinavian design is the prioritization of functionality without eliminating aesthetics. ILLI 1 and 2 diversify ADA’s dispenser range, offering complementary dispenser solutions with additional features. The dispenser systems are as economical as they are environmentally-friendly while being the perfect ambassador for the world-famous Scandinavian design characterized by simplicity, minimalism and functionality. ILLI 1 – Minimalistic design - wonderfully versatile The dispenser was developed in cooperation with the renowned Danish design company Bønnelycke Architects. ILLI 1 is a blend of minimalistic Scandinavian design: perfect, functional and sustainable. Its ergonomic shape brings modern design to the hotel bathroom while providing ease of use requiring just one hand. The large, curved surface makes ILLI 1 ideal for household cleaning, while the 325 ml bottles are quickly and easily replaced. ILLI 1 bears the EU Ecolabel and is sustainable both in terms of its content and its packaging. Biodegradable and environmentally friendly, all the products have a subtle fresh scent, so they’re ideal for men and women. The front covers come in three different discreet colors, making a statement and blending into any room design. ILLI 1 assortment: 325ml bottle – Hand, Hair & Body Shampoo, Hair & Body Shampoo, Liquid Soap, Conditioner, Hand & Body Lotion. ILLI 2 - Ergonomic shape – economic solution Sleek yet elegant: Thanks to its ergonomic design, ILLI 2 is particularly easy to press and pleasant to use. The 525 ml filling quantity lasts for 6 to 8 weeks. Available in timeless anthracite and white, it blends in perfectly with many bathroom interiors. The EU Ecolabel-certified 525 ml system reduces costs while protecting the environment. ILLI 2 stands out by combining sustainability, functionality and a perfect shape. ILLI 2 assortment: 525 ml bottles – Hand, Hair & Body Shampoo, Hair & Body Shampoo, Liquid Soap

www.ada-international.com T +44 1234 347 140

www.ada-international.com info@ada-cosmetics.com

SBID and BITA PARTNER THE JANUARY FURNITURE SHOW Two prestigious interior design associations - SBID (Society of British Interior Design) and BITA (British Interiors & Textile Association) will partner with the January Furniture Show in 2018 which runs from 21st to 24th January at Birmingham’s NEC.


he partnerships will strengthen the links between the show and the interior design sector and make it more inclusive to the whole of the UK furniture industry. Over 5000 visitors at the 2017 event put interiors as their main area of interest at the show. Contract buyers from the interior design and hospitality sectors increasingly use the show to source everything from wall art to mattresses and statement upholstery. SBID members will be able to enjoy a hosted coffee lounge in Hall 2 and attending counts towards their CPD accreditation. SBID President-Elect Diana Celella, will again be part of the judging team for the product focused Furniture Awards; which are judged on the opening day of the event. The Fabric Pavilion is being extended and rebranded as the Fabrics and Soft Furnishings Pavilion. Moving from Hall 1 to Hall 2 to give it more space, it will feature a new layout and new exhibitors. There will also be a first-time show partnership with leading textile association, BITA (British Interiors & Textile Association) who will have a stand at the show. Speaking of the partnership, BITA Director Diane Harding said, ”The British Interiors and Textiles Association is delighted to support and promote the JFS Fabric & Soft Furnishings Pavilion to its members and a wider audience in the Furniture Industry.”

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In the line-up for 2018 will be established fabric houses, distributors and agents including new companies Quantum Textiles and JLS Fabric Designers who will offer soft furnishing services, as well as fabric and textile choices.


Canadian based Quantum Textiles specialise in commercial and residential window coverings. JLS Fabric Designers are the UK suppliers of French company Thenvenon’s luxury printed and woven fabrics, as well as creating their own individual trimmings and offering bespoke designs for custom projects. Joining them will be the Mark Wilkins Agency who is the UK supplier of several high-end European fabric producers including Panaz, Guell Lamadrid and Les Creations de la Maison. Commenting on exhibiting at JFS Mark Wilkins said, “We judge the opportunity of directly working alongside the furniture manufacturers who use our fabrics, and then presenting them to the visiting retailers and interior designers as one not to be missed.” For full exhibitor and to register to attend please go to www.januaryfurnitureshow.com

Find all the furniture and interiors you need as 500+ suppliers reveal their new collections. We’ll see you in January. Register now at januaryfurnitureshow.com

Royal Lancaster London Unveils

~ London’s Grandest Hotel On Wednesday 8 November 2017, Royal Lancaster London unveiled its brand new design following an £80 million renovation. The prestigious hotel overlooking Hyde Park has been completely transformed both internally and externally in this universal restructure.


ith the opening of its opulent new entrance, the mid-century icon reinstated its original name ‘Royal Lancaster London’. The concept and design was created by London-based Studio Proof.

The entire frontage of the hotel has been remodelled and the exterior architecture now features a dramatic 8-metre high glazed façade revealing an impressive double-height reception space. The showpiece of the lobby is a palatial sweeping staircase made of 300 square meters of white Carrara marble which wraps around to the first floor.

£80 Million Renovation

Opening of 2017 ~ Set within acres of white marble is the elegant Hyde Lobby Bar, a new innovation echoing the name of London’s most famous royal park. Designed with the most discerning guests in mind, Champagne, cocktails, coffee and light cuisine are served throughout the day. The redesign of the towering 18-storey hotel encompasses the complete refurbishment of all 411 guestrooms and suites. Every guestroom has a far reaching view across London, and the modern design emphasizes these premium vistas. Room categories start with the Classic Double Room at 20 square meters, priced from £219 per night. All of the guest rooms have Handy phones, hidden international plug sockets, bath robes, slippers, The White Company toiletries, waterfall showers and under floor heating in the bathrooms. TVs show over 138 international channels and 33 radio stations are available. The first stage of the refurbishment commenced in 2015 with the redesign of Nipa Thai, the hotel’s award-winning restaurant. The grand opening is now taking place as the majority of the hotel is completely renovated. Royal Lancaster London will be finalised in May 2018 following a soft re-design of The Lounge Bar and The Park Room on the first floor.

General Manager Sally Beck said: “The hotel has had a rich and celebrated past, having opened as one of the most chic hotels in London in 1967. 50 years later, Royal Lancaster London will reopen in 2017 to once again be one of the most stylish hotels in the capital. Our Thai owner, Khun Jatuporn Sihanatkathakul has been directly involved in the new design which exudes mid-century glamour and understated elegance synonymous with London. We are looking forward to the next 50 years.” As one of the most iconic hotels in the Capital, Royal Lancaster London has an illustrious history; from Michael Caine being filmed for ‘The Italian Job’, to events attended by Mohammed Ali, Princess Diana and countless other royals. The hotel also famously hosted the after-party for The Beatles’ Yellow Submarine film premiere, which The Beatles’ attended in the Yellow Submarine Nightclub. Royal Lancaster London is one of the largest banqueting venues in Europe with a capacity of 3,000 guests across its 16 refurbished meetings and events spaces. These include the renowned Nine Kings and Westbourne Suites holding 2,400 guests collectively for a seated dinner. Royal Lancaster London, Lancaster Terrace, London W2 2TY. Tel: 020 7551 6000 www.royallancaster.com

Get this - 5 best practices to build success into your hospitality management Brexit uncertainties, and rising costs. In fact, PwC’s forecast for 2018 predicts hotel occupancies could rise as high as 76% in London and 83% in the regions.

Hotelier & Hospitality Design

By Luis De Souza, CEO of NFS Technology Group


In the tragic aftermath of the terrible Manchester Arena bombings, the hotel association in the area initially saw a softening of demand for rooms – but not for long. Resilient tourists, visitors and families refused to be cowed, and were soon booking hotel rooms again, according to a report by analysts PwC. It’s another sign that the hospitality industry in the UK remains remarkably robust, despite terrorist threats,

RevPAR – revenue per room – is also predicted to be on the up and up, by 2.4% in the capital and a slightly more modest 2% in the rest of the country. The weakest pound in 30 years was certainly a beneficial factor, bringing in the tourists and making Britain good value for money. It’s unlikely that this will continue indefinitely, of course. And with UK inflation continuing to rise and potential interest rate rises threatening to cramp spending power, the hospitality industry may well start to feel a pinch as we venture into 2018.

Your 2018 hospitality management health check With that in mind, if you are a hotel or restaurant business, this is no time to rest on your laurels. Instead, ask yourself these key questions to determine whether your hospitality management practices are really up to the coming challenge: 1. Do you know your guests well enough to offer a personal service? 2. Can your guests easily book rooms or tables online? 3. Is your hotel receiving good online reviews? 4. Do you have an effective loyalty programme? 5. Is any events space you have being well used? 6. Do you always have the right number of staff at the right time? 7. Are you managing waste and keeping supply costs under control? 8. Do you have an end-to-end view of your operations at all times? 9. Are you making decisions about your business supported by data? 10. Is your forecasting up to scratch?

Most of these are yes/no answers – and if you find you’ve answered no to many of them, your business is taking some serious risks. Inevitably, it will be the best-managed hotels in the UK that get through 2018 successfully, whatever the economic climate. So how do you make sure your hotel is among them? We’ve identified 5 best practices you should start using now if you want to tip the odds in your favour.

1. Get up close and personal. Hotel and restaurant guests are becoming more demanding, particularly digital-savvy millennials, who are used to being offered personalised services online. A hotel PMS system or a restaurant EPOS system captures crucial information that allows you to create that personal service. If you’re a hotel, it helps your guests to book effortlessly online, automatically pushing out your availability and rates to all the OTAs. Then from the minute they arrive, your receptionist can greet them because he or she knows their name, and immediately cater for any preferences.

2. Get handheld. With labour at a premium, a PMS system or EPOS will help you to roster efficiently and make sure you have the right number of staff available at the right times. Hotel housekeeping staff can use a tablet linked to the system to let reception know when rooms are ready, and they can also quickly notify maintenance of any jobs that need doing. In a restaurant and bar, serving staff use handheld devices ranging from dedicated units to tablets or smartphones to take orders (sent direct to the kitchen) and payments at tableside.

The overall result is cost-saving efficiency, and value for money when it comes to your staff.

3. Go green. You’re probably wasting more food than you want to. Your EPOS system will help you identify best-sellers in the restaurant so waste is kept to a minimum – and it also helps you track your best procurement suppliers.

4. Get digital for events. Many hospitality organisations bring in valuable additional revenue these days from conferences and events. Your property management system provides powerful sales tools that help you capture potential sales opportunities, and also help customers book their event online 24/7 – this is particularly useful for

corporate clients booking last minute meeting space.

5. Get into the cloud. The best hotel management and EPOS systems offer cloud-based facilities. It means you can access your system on a mobile device wherever you are, as long as you have an internet connection. With constant access to real-time data and comprehensive reports including forecasts, you can get the full picture about what’s going on in your organisation. It means your decisions about the way forward are based on solid data – no guesswork required. See www.nfs-hospitality.com for the latest updates and software information.

Hotelier & Hospitality Design

You can also create effective loyalty programmes and email marketing, targeting offers where they will be likely to impress.


Historic Hotel with Future-proof Meeting Facilities


orking closely with Eclipse Presentations and using Crestron technology, the 5-star Sofitel London St James has achieved first-class event facilities to match its prestigious location and luxurious accommodation. Behind the neoclassical façade built in 1923, guests are treated to stylish interiors, fine dining, a myriad of services and high-tech facilities. Sofitel London St James offers a variety of meeting rooms and event spaces catering for discreet board meetings to lavish banquets for 200 guests. Each contains the latest technology including giant 4K touch screens and high-resolution laser projectors. What gives the facilities the “wow factor” is the ease and speed with which they can be tailored for use. Within a matter of minutes anyone can walk into one of the rooms and set up a presentation, share documents, video, images or audio from any mobile device, tablet or laptop. Unlike traditional facilities there are no wires to hook up or settings to configure. Instead, the hotel uses a wireless presentation system, Crestron AirMedia®, which seamlessly integrates with Crestron’s HD video distribution system, Crestron DigitalMedia™, to facilitate the sharing of digital content from the user’s own device.

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For business meetings, seminars or training sessions, attendees can share multiple PowerPoint®, Excel®, and Word documents, or view Internet content. Up to 32 users can connect to AirMedia at the same time, with content from up to four presenters being displayed simultaneously. This true collaboration enables fully interactive and productive meetings.


Each meeting room has a Crestron FlipTop™ control unit, incorporating a 5” colour touch screen, flush mounted into a table top. This discreet, space saving device provides intuitive control of the room including: selecting presentation sources; adjusting audio and light levels; and contacting hotel staff. The installation, designed by Kent-based event production specialists, Eclipse, offers enormous benefits to both event organisers and the hotel. In addition to providing high-speed streaming of highquality images, video and audio, from any device, the simple set-up is efficient and stress-free for the user and reduces the need to hire a room for a lengthy setup and take-down period.

From the hotel’s perspective, the rooms have improved flexibility in terms of usage. Larger suites can be divided or joined together without the need to move or set up equipment. Overall, greater efficiency and fast turnaround times enable the hiring potential to be maximised. For prospective event organisers, looking for a prominent venue in central London, Sofitel London St James provides versatile spaces, in elegant surroundings, with state-of-theart technology. For more information about how Crestron technology can upgrade your meetings visit www.crestron.com

MODIO Addresses Leading Guest Complaint: Noise

“Many hotel guest rooms exhibit the type of acoustic conditions we’ve successfully addressed in offices over the last forty years,” said Niklas Moeller, Vice President, KRM. “Basically, their low ambient level makes it very easy for occupants to hear noises occurring in other areas, whether it’s from a conversation, television or telephone, mechanical or plumbing equipment, car or airplane traffic, the hotel’s pool or bar. These noises irritate guests and disrupt their sleep.”

MODIO addresses this problem using a sound similar to soft airflow. It covers up intruding noises or reduces their disruptive impact by minimizing the amount of change between volume peaks and the guest room’s baseline background sound level. In the past, guests tried unsuccessfully to use the HVAC system, ‘white noise’ apps or other gadgets in this manner. Moeller underlines the importance of offering a commercialgrade masking system. “It’s vital that the sound be properly generated, adjusted via effective volume and frequency

controls, and produced over a high-quality loudspeaker. Introducing a poor-quality sound will irritate rather than help the guest,” said Moeller. “Other approaches haven’t caught on, because they simply can’t do the job,” he added. Prior to MODIO’s launch, KRM successfully implemented its commercial sound masking system, LogiSon Acoustic Network, in properties for Hilton, Marriott, Fairmont, The Ritz Carlton, and Dream Hotel, as well as in the Tribeca Grand Hotel and Fogo Island Inn. Although feedback from both hotel guests and managers who experienced the technology was overwhelmingly positive, the company decided to go back to the drawing board to integrate what they had learned into a new product specifically designed for hotel guest rooms. Because KRM developed the LogiSon system primarily for office applications, prior to MODIO, the company often had to get creative with installation techniques in order to handle all of the unique environments presented by the hospitality industry. MODIO is as effective at covering noise as the LogiSon system, but only takes hotel maintenance staff minutes to install— meaning no lost room night. MODIO is certified for commercial use in numerous regions around the world including North America, the Caribbean, Latin America, Europe, Australia, New Zealand, Asia and Southeast Asia. The device is covered by a 5-year warranty. Patents are pending. For more information, visit www.modio.audio.

Hotelier & Hospitality Design

K.R. Moeller Associates Ltd. (KRM), a global developer and manufacturer of sound masking technology, has launched MODIO, a device specifically designed to address hotel noise.


New insurance product to help bars deal with cyber-attacks

A Hotelier & Hospitality Design

A new insurance product has been launched to help bars and other hospitality businesses deal with the threat of cyber-attacks.


and pay any ransomware demand – safe in the knowledge that the business is covered for this risk.”

The new policy has been created by hospitality insurance specialist Sector Associates, underwritten by a leading Lloyd’s underwriter, because of the increasing risks to businesses and the attack on the NHS.

“Nowadays so many hospitality businesses rely on online bookings, enquiries from websites or even from social media pages and it is these bookings and leads which are the revenue drivers for them and of course enable each business to plan rosters and food/drink requirements.

Jamie Jenkinson, managing director of Sector Associates, said: “We wanted to create a policy that would enable any business affected to be able to replace PCs, pay out necessary compensation for missed bookings, use PR to manage any online or offline negative comments

“Cyber-attacks remove the ability to see this information. They more often than not will seek to deny you access to your system and your files. It is easy to appreciate the damage this can do to a business when online bookings and online reputation is key.


Aimed at all types of business within hospitality, Sector’s Cyber-Attack policy can be taken as a standalone policy, with prices starting at just £150 per annum or added to a policy at the renewal stage. A Lloyd’s of London report has stated that claims for cyber-attacks could cost the global economy more than any natural disaster, including the devastation caused by Hurricane Katrina and Sandy. Inga Beale, chief executive of Lloyds said: “This report gives a real sense of the scale of damage a cyber-attack could cause the global economy. Just like some of the worst natural catastrophes, cyber events can cause a severe impact on businesses and economies.”

Amici di Carlo brings Italian dining and deli experience to affluent Glasgow suburb The affluent commuter town of Bearsden in the north west of Glasgow is the lucky recipient of a brand new, family-owned Italian restaurant and delicatessen, thanks to the efforts of renowned Scottish/Italian restaurateur Carlo Andreucetti and catering equipment specialists QED. Amici di Carlo provides overthe-counter Italian cooked meats, cheeses, cakes and many other delicacies together with pizzas, salads and fresh Italian coffee to eat in or take away. As Carlo explains: ‘After being away from the restaurant business for some time, my partner and I decided to design a new outlet majoring on good quality, fresh Italian ingredients that the people of Bearsden could enjoy throughout the day.

Transformation of former bakers ‘We came across a former bakers’ retail and café premises near Bearsden Cross in the heart of the community and set about transforming it into an authentic Italian dining experience earlier in 2017. ‘I had known Robert Campbell of QED for many years, as he is a well-regarded figure in the Scottish and UK catering industries. I was particularly impressed with the QED selection of display counters and knew that I could trust Robert and his team to deliver a project that matched our vision for Amici di Carlo.

Unique ambience ‘The local Bearsden residents are already enjoying the unique ambience of Amici di Carlo and are coming in regularly to take advantage of the retail, takeaway and eat-in offerings of the business. ‘I have nothing but the highest praise for QED, who delivered a complex project with great expertise, on time and on budget.’

Extensive range of equipment QED supplied all the building refurbishment, shop-fitting, electrical and plumbing work, including lighting, air conditioning and toilets. In addition, the equipment that was supplied and installed included refrigerated display counters, an ice cream counter, back bar coolers and shelving in the restaurant. The kitchen equipment included dishwasher, glass washer, storage refrigeration, pizza oven, pizza prep table, saladette, cooking suite, extraction, hygienic wall cladding and safety flooring. For further information visit: www.qualityequipment.co.uk

Hotelier & Hospitality Design

‘The final result combines Italian warmth and hospitality with the very latest catering technology to create a unique venue that has our personality running all the way through it.


The Spa over-water treatment room

Hotelier & Hospitality Design



GRAND PARK KODHIPPARU, MALDIVES Luxury spa on one-island resort offers bespoke treatments to leave guests relaxed and refreshed in paradise


rand Park Kodhipparu, Maldives - a one-islandone-resort concept with luxury villas, world-class facilities, incredible dining choices and one of the best spas in the Maldives, is truly paradise on earth. Escape the hustle and bustle of life, feel time slip away and let The Spa therapists start the journey of relaxation that will leave guests revived, refreshed and ready to enjoy all that Grand Park Kodhipparu has to offer. Located on its private jetty away from the villa accommodation, The Spa features seven overwater treatment rooms, a beauty centre and a relaxation room. Surrounded by crystal clear waters, it provides a peaceful sanctuary and natural background for guests to unwind. With a wellness philosophy that is centred around rejuvenation and renewal, The Spa at Grand Park Kodhipparu advocates a holistic,

healthy and sustainable lifestyle through tailored spa programmes aimed at restoring and improving guest well-being. The trained team of therapists focuses on nurturing the body, mind and soul in perfect harmony. To help realise its philosophy and deliver the best experience to guests, Grand Park Kodhipparu has partnered with Comfort Zone, one of the world’s most renowned brands for holistic products - using its range of eco-friendly and paraben free oils, creams and balms for all treatments. Comfort Zone was established in Parma, Italy in 1996. The brand promotes a soulful and healthy lifestyle and uses the finest natural-origin ingredients combined with science-based solutions to visibly improve skin, body and mind, making them the perfect partner for The Spa at Grand Park Kodhipparu.

The Spa Comfort Zone Hydramemory Products

The wellness journey continues outside The Spa with tailored yoga packages including sunrise or sunset yoga and Pranayama classes that impart knowledge on mindful breathing techniques to better improve overall well-being.

In addition to The Spa, other recreational facilities at Grand Park Kodhipparu include an infinity pool - one of Maldives’ largest, a fully-equipped beach club comprising a games room, TV lounge, fitness centre, as well as a kid’s club, a dive centre offering a host of watersports and diving activities and a plethora of excursions and experiences. From now until 31 October 2017, Grand Park Kodhipparu is offering a special opening promotion with 50% off Best Flexible Rates for all beach and water villas. The villa package also includes daily breakfast for two, access to beach club facilities and 50% off morning and evening spa treatments. A truly relaxing escape to paradise starts here. Grand Park Kodhipparu Maldives is managed by the award-winning Park Hotel Group and is a joint venture between Chip Eng Seng Corporation Ltd (CES) and Park Hotel Group. The 120-villa luxury resort is the Group’s second partnership with CES, following the Hotel Management Agreement for Park Hotel Alexandra, which opened in Singapore in 2015. www.parkhotelgroup.com/maldives

Hotelier & Hospitality Design

At The Spa, stress ebbs away under the methodical touch of the therapists amid tranquil and picturesque surroundings. Guests can indulge in one of the signature treatments including the Tranquilly Pro Sleep Ritual – a calming massage that helps to combat jetlag side-effects, or a traditional Asian massage including the Kodhipparu Fusion Massage that blends different techniques to leave visitors fully rejuvenated. Those looking for a beauty touch-up can book a Sublime Skin Eyes treatment – a hydrating and plumping eye mask, or a Hydramemory experience – a deep antioxidant treatment applied with brushes that leaves the face smooth and silky. The Spa also offers traditional salon services including a classic manicure or pedicure, hair-cuts and styling as well as threading, ideal for guests celebrating their wedding or special occasions at the resort.


Award-winning upright vacuum ‘cuts the co rd’ Daily removal of grit and fine abrasive particles of dirt is a fundamental aspect of caring for hard floors. The cordless Valet Battery Upright (VBU) makes the task easier and more productive than ever as it glides smoothly and freely between floor surfaces. Powerful and effective on all floor types, the award-winning VBU is fitted with a squeegee to improve cleaning performance on hard floors. A lithium ion battery delivers 312W of vacuum motor power and a 3,000rpm brush speed. Yet this vacuum is light as well as robust. Weighing just 5kg, the VBU unleashes more than 60 minutes’ continuous and highly productive runtime. Ideal for daytime cleaning, the machine works quietly and safely around people and obstacles with no risk of trips or snagging – or interruptions to switch power sockets. Its innovative design made the VBU an award winner at the 2017 Cleaning Show.

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Apart from its self-adjusting nozzle for seamless vacuuming and squeegee, the VBU has an edge cleaning feature for more efficient vacuuming and maintains full suction when the machine is laid flat to clean under furniture.


A battery level indicator ensures the user knows when their machine will need re-charging. A full re-charge takes no more than 2.5 hours. High filtration is provided by a HEPA 13 media bag. Replacing the dust bag is simple too. The compartment unzips and the bag seals automatically when released from the bag holder. A convenient carry handle makes it easy to transport the vacuum between cleaning jobs.

Electronic Hotel Door Locks for ease of use and increased security.

“The service received from TSS has been fantastic. From the initial enquiry, to meeting and discussing our requirements and what TSS can offer, to full install and training, everything has been easy... “I wouldn’t have any hesitation to use TSS again - highly recommended” - Shoina Henderson, Sudbury House Hotel

“We had a new door lock system installed on all 58 hotel room doors at The Wiltshire early this year... “The service delivered to us has been fantastic... “I have absolutely no hesitation in recommending TSS to any potential customer.” - Ciné Dunkley, Hotel General Manager, Wiltshire Hotel


0844 99 33 253

HOIST ACCESSIBILITY TO INCREASE BEDROOM USAGE ‘Best practice’ could be effectively implemented, and customer base extended, with no impact on floorspace.

year on tourism and travel in the UK, they stay longer and tend to spend more. In higher education, there’s been a 56% increase in five years, of students with a known disability. And many nursing and care home residents have mobility issues. So there’s a sound business reason to accommodate their needs,” observes Robin Tuffley, marketing manager at Closomat, Britain’s leading provider of accessible intimate care solutions. Closomat’s fixed track hoist system runs across the ceiling, so takes up no floor space, and doesn’t impinge on the room being occupied by able guests. It also offers a range of ‘clip on’ accessible accessories based round a wall-hung track, that enable an en-suite to quickly and easily be adapted with support arms, shower seats, hand rails, back supports.

Hotelier & Hospitality Design

“Thus, one room becomes dualpurpose,. If you are designing a hotel or care environment, it opens your doors to up to 20% more clients. And the disabled student population is on the increase: now, almost 10% of higher education students have a disability, who also need any or all of the bathroom adaptations, and so should be accommodated!” adds Robin.


Under British Standards (BS8300:2009), for new multioccupancy buildings including hotels, student accommodation, nursing & residential homes, a minimum 5% of bedrooms should be accessible, with an en-suite and have a fixed tracked‑hoist system or similar system.

This compliments the legal Building Regulations, Approved Document M, which states one bedroom in every 20 in buildings other than dwellings should be wheelchair-accessible. “Latest figures by Tourism for All show that 1 in 5 people in the UK is disabled- 20% of your potential customer base. Parties that include a disabled person spend £14billion a

Closomat (www.clos-o-mat.com) can provide, in-house, full design advice, supply, install and subsequent service/ maintenance of the equipment, to help the accommodation industry accommodate disabled needs, not just in bedrooms/ en-suites, but throughout the venue’s sanitary provision. The company is the UK’s brand leader in provision of toilet solutions that enable independence, dignity and control in domestic, public and commercial environments.

Classeq Boosts British Jobs With New Purpose-Built Factory

To celebrate the opening, Classeq’s Technical Director, Gary Jones cycled all the way from Stafford to Meckenbeuren on Lake Constance in Germany, to deliver the factory’s door key to Classeq’s international headquarters – an epic 1,400 kilometres which took 11 days – where he presented the key to Jürgen and Ralph Winterhalter, amidst enthusiastic cheers from the company’s employees who all turned out to welcome him. Since starting production in the UK in 1977 – marking 40 years of successful trading - Classeq has grown its foothold strongly across foodservice markets supplying, pubs, restaurants, hotels, cafes, and catering operators with an innovative range of warewashers for crockery and glasses. Its machines are backed by a reputation for excellence and reliability, and are renowned for

quality, speed and simplicity, enjoying features normally associated with a much higher price tag. Producing over 15,000 warewashers each year, and now with capacity for longterm growth, the company employs over 50 people in the UK with around 40 jobs being created locally in Stafford. The new site has a show room facility where customers can see and experience the products first hand, including Classeq’s new and acclaimed, undercounter DUO range which was launched early in 2017. Commenting on the investment into the UK and opening of the new facility, Managing Director David Smithson says: “This is an incredibly exciting move in Classeq’s growth, and underpins our 100% commitment to our manufacturing future in the UK. “We are delighted to be opening the doors of our new manufacturing facility today and supporting the local jobs market and community here in Stafford.

“In a category where the majority of white goods are manufactured overseas – we are proud to be investing in Britain and demonstrating that we can produce high quality machines that offer great value for money, and remain highly competitive in today’s market”. Classeq’s range of warewashers includes:

• Glasswashers • Dishwashers For further information, please visit: www.classeq.co.uk

Hotelier & Hospitality Design


ritish-made, warewashing brand Classeq, has committed to a long-term manufacturing future in Britain, and opened its new specially designed factory in Stafford today (Wednesday 18th October).



erald is making use of its increased warehouse space to store the expanded range of candles and auxiliary items, such as liquid fuel candle cartridges, chafing gel and DEG liquid fuel. Managing director of Herald, Yogesh Patel comments: “Sales of candles always go up in the colder, darker months but this is the first year that we’ve been able to anticipate demand and stock ahead, thanks to our increased capacity. “Having significantly added to the range, we are pleased to provide our customers with a greater choice and yet another reason for those operating in the hotel, pub, bar, restaurant and catering sectors to consider Herald as the supplier that meets all of their needs.” The disposables specialist is focusing on producing a robust line of catering products, including more goods that it will manufacture itself as the UK inches closer to Brexit and products from China continue to increase in price. It aims to provide a valid, cheaper alternative to other catering disposables and packaging that is on the market, while maintaining a quality and standard that will ensure repeat business from its growing customer base.

Hotelier & Hospitality Design




Quality disposables manufacturer and supplier, Herald has extended its high quality candle range to meet an increase in demand for both taper dinner candles and tealights. The company’s complete range now includes a selection of slow burning tealights, various sizes of pillar and cartridge candles and a wide choice of taper dinner candle and bistro table candle colours, to suit all tastes and décor.

Besides adding to its manufacturing capability, recent inward investment has meant that the company has been able to purchase extra storage space. This space has enabled Herald to automatically extend its product range, with the company initially growing its choice of seasonal and most popular goods, including candles and other catering items. With over thirty years since its inception and a member of the Foodservice Packaging Association, Herald has been careful not to sacrifice quality for price and adheres to a standard, refusing to stock products that fall below a certain grade in order to protect its reputation and its customers’ expectation. For further information on Herald and its products, log on to www.heraldplastic.com or call 0208 507 7900.

4 Aces has designed its very first festive cup, ‘Jumpacup’, which it is expecting to roll out at the start of the autumn period when cafes, bars, restaurants, food to go suppliers and events managers are preparing for the preliminary, seasonal build up to the highly anticipated, winter holiday.


Having previously created sell out cups for key customers to mark that special, celebratory time of year, 4 Aces decided to introduce a generic festive cup in the hope of reaching the widest audience. Managing director of 4 Aces, Chris Penn comments: “We’ve been experimenting with our own designs for some time, as well as designing specifically for certain customers, as the demand for printed items has risen inordinately in the last few years. “The idea to create a festive cup took hold simply because the response to the designs we created last year for key customers was so strong. We wanted the design to be universal as it made sense to create a line

of festive cups that can be used in all environments and by a wide range of customers. Most people are keen to embrace the spirit of the season and it’s nice to give them that option.” Since its launch in 2001, 4 Aces has ensured that its product offering is amongst the widest and most creative, and that its customer service ranks at the highest level, thus guaranteeing the company its status as the UK’s fastest growing provider of packaging products to the beverage and foodservice sectors. The company operates a highly-regarded direct parcel delivery service, offering a prompt, personal service, regardless of the size of the company or the size of the order. This service allows customers to get access to the supplier’s complete range of products without the need to hold any of it. For further information on 4 Aces and its products, visit the website at www.4acesltd.com or call 01992 535774.

Hotelier & Hospitality Design

The non-branded cup adopts the theme of ‘coming together’, with it’s colourful design depicting a row of festive jumpers, their sleeves touching as if they are joining hands. The single wall cup will be available to order from the leading packaging specialist, at the end of September, in both 8oz and 12 oz sizes.


Sleep Show Preview

UNDER WEEK to go until Sleep 2017

What to expect at this year’s Sleep event Sleep, Europe’s hotel design and development event, returns for 2017 with the thought-provoking theme of “Loyalty: Lessons in Love” to entice visitors to the two-day event on 21-22 November at the Business Design Centre in London. Working with Ipsos Loyalty and Glion Institute of Higher Education UK, Sleep will consider how design can influence guest loyalty, and will explore the latest trends in F&B and hotel brand identity, as well as the outlook for hotel development.

Hotelier & Hospitality Design

“How do you create amazing experiences that connect with customers emotionally and plant enduring memories, converting them into fans who want to tag themselves, ‘check-in’ and share with others?” avsks Helen BywaterSmith, Director in Customer Experience, Ipsos Loyalty. “We are excited to share with the Sleep community how hotel brands need to design communications, environments and interactions that deliver beyond the functional, leaving lasting memories in customers’ hearts and minds and inspiring them to recommend and relive the experience.”


Key highlights of this year’s event will include the Sleep Set competition; Spaces, a collection of thought-provoking installations that replicate hospitality settings; a free-toattend Conference featuring leading industry figures such as Tristan Auer and Jeffrey Beers; and the Sleeper Bar which will be designed by acclaimed Russian design company, Design & Architecture Studio Sundukovy Sisters. Loyalty aplenty is evidenced in the relationship shared by the Sleep Event and GROHE as it continues into 2017. A key partner of Sleep since its inception, this year GROHE is headlining as Founder Sponsor. Host of the VIP Lounge, GROHE will once again display its newest kitchen and bath product innovations including the Ceramics and Colours collections.

Sleep will once again remain open until 8:30pm on Day One, allowing visitors more time to peruse the products, meet the suppliers, and enjoy the opening night’s networking. “Sleep is a community of boundary-pushing innovators and design philosophers who are intuitively aware of how spaces affect human nature,” says Joel Butler, Brand Director of Sleep. “Sleep 2017’s theme plays to this strength. Whether family, friends, colleagues, or hotel guests, the qualities of loyalty and love speak to every person’s desire to feel valued. At this year’s event, visitors will learn how design can spark feelings of wellbeing and love, which in turn creates cherished experiences guests seek to recapture through repeat visits. After all, being hospitable should be at the heart of the hospitality business.”

Sleep Show Preview

Exhibitors Over 150 exhibitors will be showcasing their newest products and most renowned collections at this year’s Sleep Event, which is assured to be more international than ever before with over 30% of exhibitors coming from Italy, France, Germany, Portugal, Denmark, Holland and the USA, amongst others. This year, we welcome back 30% of our loyal exhibitors from previous years, as well as introducing an exciting array of first-time participants. Familiar names that have confirmed their attendance in¬clude: Chelsom and Fabbian for lighting, Serralunga for indoor & outdoor furniture, Perrin & Rowe and Grohe for bathrooms, Phillip Jeffries for wallpaper. Chelsom will be previewing a selection of standout pieces from its 2018 lighting collection, as well as showcasing new finishes and materials in its current collection and exploring ideas for custom pieces. Perrin & Rowe, the largest independent manufacturer of authentic brass and sanitary ware in the UK, will be showcasing a new bathroom collection as well as the highest quality traditional brassware for which it is acclaimed worldwide. Fabbian, which develops innovative lighting solutions for the specification market, will be launching its exceptionally flexible Freeline system as well as its latest cast glass tiles and Metropole, a system using textiles and integrated LEDS to create feature room dividers and acoustic buffers. Phillip Jeffries, industry leader in natural, textured and speciality wallcoverings will be showing its new Fall collection as well as some of the stunning wallcoverings in its summer ranges, including Pena Palace, Handira Cloth and Sevilla Weave. Among Sleep’s 2017 newcomers are Ercol, Ligne Roset, Sans Souci, THG Paris, Artemide and Bang & Olufsen.

Another much respected name in furniture design and manufacturing, Ercol, which has been steadily turning its attention on the hospitality sector, will also be showing several new ranges as well as chairs and sofas in a range of fabrics and leather. Lighting company, Artemide, whose collections are internationally celebrated as icons of contemporary design, will be bringing a range of its lamps most suited to the hospitality sector, each one the epitome of innovation and design style. Bang & Olufsen has long been synonymous with beautiful sound, iconic design and seamless integration. This year, the company will be demonstrating its latest products targeted specifically to the hospitality sector, including a new audio system and UHD television.

Hotelier & Hospitality Design

Ligne Roset, the prominent supplier of luxury furniture whose collections and bespoke pieces grace many a hotel, will be showing a number of design-led ranges, including Amémdé, Humphrey and Oxydation.


Sleep Show Preview

Sleeper Bar Design & Architecture Studio Sundukovy Sisters will be bringing their unique brand of bold and idiosyncratic design to London by way of the pop-up bar at the Sleep Event. Following in the wake of several award-winning Sleeper Bars conceived by international design practices over recent years, sisters Olga and Irina Sundukovy’s reputations for creating the trend-setter venues on the Moscow wining-and-dining scene promises to “raise the bar” yet again at Sleep this year.

Hotelier & Hospitality Design

Sleep 2017’s theme, “Loyalty: Lessons in Love”, was embraced by the sisters, whose own declared mission is to work only with clients and on projects they love, where they can expand the boundaries of design and do something new and distinctive – for guests, for their clients and for themselves.


“Our design for the Sleeper Bar will emphasise the importance of human interaction in eliciting loyalty: not only loyalty between people but loyalty between the brand and individuals. We will be using reflection and light to suggest the infinity of mankind while capturing the inner world of each guest in a moment of time. Loyalty is born out of our inner and outer worlds coming together” say Irina and Olga. The sisters founded their eponymously named studio in 2004 since when it has grown to a practice of some 50 professionals and has designed hotels for a number of the major

international groups, including the redesign of the Hôtel Le Louis Versailles Château MGallery by Sofitel in France and the Pullman Berlin Schweizerhof. Irina and Olga describe their design style as genuine, bright and contemporary with a dash of self-irony, observing natural trends but not following fashion. When it comes to hotel design, they believe above all that guests should feel the attention of the hotel, as if the design was created specifically for them.

Sleep Show Preview

Sleep Set

In the opinion of Gilberto Vizzini of Il Prisma, the challenge is to convert a one-night stand into a long- term love affair. “Hotels and their designers now have a great opportunity to elicit guest loyalty by combining physical and digital worlds into a new ‘phigital’ paradigm,” he says. “This has the potential not only to create connections between the hotel and its neighbourhood but to deliver new networks for guests when they return home. In our Sleep Set, we will be proposing a system suitable for all types of hotels that explores the “phigital” model. The results will be unexpected, sociable, sexy and, above all, flexible so that hotels and their guests can go on having new experiences together.”

For 1508, it is the small details that create strong attraction and form people’s memories. “Details incite an emotional connection to a space and bring guests back,” explains 1508’s Hamish Brown. “Visitors to our stand will be invited to play a part in imagining a space full of moments of attraction for them, moments that in turn create loyalty and love.” MKV Design is also intrigued by the wider issues. “Loyalty and love are fundamental to us. They influence what we feel about the life we are living and they generate a legacy for the future. Yet, we can be profligate and promiscuous with our loyalties, using up finite resources and rejecting commitment in favour of the latest ‘must do-have-hold’,” explains MKV’s Maria Vafiadis. “Our Sleep Set will belong somewhere within this big canvas, inspired by an article about an island which made us think about the future.”

By contrast, Stonehill & Taylor is thinking about the global context: “Our Hotel Irus will reflect and draw on a multi-cultural wealth of inspiration that honours the environment, embraces globalisation, respects cultural differences and creates a unique experience. And, to underscore the approach of building an engaged world community, the concept was designed in New York, will be crafted in Istanbul and will debut in London,” says Principal, Vince Stroop.

Structured as a competition while approached as a collaborative exploration, the Sleep Set attract developers, hotel operators, architects and designers as well as industry consultants and commentators from across Europe and farther afield. The participating companies will be presenting their case before the panel of judges, this year comprising Javier Hortel of Mandarin Oriental Group, Nick de Klerk of Auckett Swanke and Tina Norden of Conran & Partners, in a Sleep Conference session on the second morning. The winner will be announced at lunchtime on Day Two.

Hotelier & Hospitality Design

This year’s Sleep Set will present four room sets destined to provoke thought on the pressing question of loyalty in today’s hotel world. Four international design practices are participating, bringing a diversity of experience, outlook and culture to the competition. They are: Italian company, Il Prisma, with studios in London as well as in Italy and a portfolio that extends across workplace, retail and hospitality; London-based MKV Design which specialises in the interior architecture and design of high-end hotels and resorts around the globe; 1508 London, primarily known for premium residential architecture and interiors and now expanding into hospitality; and Stonehill & Taylor, the hospitalityfocused architecture and design studio from New York City.


Sleep Show Preview

Spaces Spaces will return after its acclaimed debut at last year’s Sleep Event, encompassing an imaginative collection of 19 immersive installations based on hotel settings. Visitors will be able to experience an array of indoor and outdoor environments, specially created by the participating exhibitors, ranging from bathrooms to terraces. Highlights include Bang & Olufsen, whose stand will showcase their new BeoSound Shape, a fully scalable and modular wireless audio system designed with acoustics in mind and therefore ideal for environments such as hotel lobbies and restaurants; Italian brand, Serralunga, who will launch Cassero, their first collaboration with acclaimed designer, Patricia Urquiola; and Milanbased interior design firm, CaberlonCaroppi Studio, whose stand will present Daydream, their new vision for hospitality design. Designed to be located above the bed, Daydream is a new technology called a “techno-window” that features a series of playful moving images sourced from different locations and environments, including trains, moving landscapes and a luxury ocean liner. With travel at its heart, Daydream seeks to create a new kind of “hospitality experience” and is the result of several years of research and trial. This year’s Spaces also features leading bathroom brands, including Roca UK, Crosswater and Bushboard, who will present NUANCE, a range of bathroom panelling products. Designed for use on walls, around a bath or basin, or inside a shower enclosure, the innovative series uses a patented core that is 100 percent impervious to water.

Hotelier & Hospitality Design

Jo Gilhooly, marketing director for Bushboard, commented, “Sleep has gathered pace over the last few years and is now the must-go-to-show for specification and inspiration in hotels and the hospitality sector. It’s the ideal platform for us to showcase NUANCE, a compelling range of bathroom panelling products. Our aim is to change attitudes to what is unquestionably an alternative to tiling with a product that offers stunning design advantages and real savings on installation time, money, and ongoing maintenance.”


In the outdoor-oriented realm, Greece’s 10DEKA will launch Nubes, a new collection of modular sofas and matching sun loungers, and Italian design studio Fabbio Alemanno Design will present a number of innovations and new surface materials, including new combinations of natural stone and materials for their flagship product, Cleopatra Infrared Heated Loungers. Additional Exhibitors in the Spaces collection are: Bathroom Brands – Crosswater, Brintons, Candia Strom, Elegant Clutter, Geometric Furniture, Shading Specialists, Symo Parasols and Unopiu.

Sleep Show Preview

Conference A two-day, free-to-attend Conference will run alongside the main Sleep event and will be packed with the foremost influencers shaping global hospitality, debating the challenges and aspirations driving the industry and tap into the undercurrents shaping its future. Among this year’s programming line-up, Parisian architect Tristan Auer will kick off the first day with “Revival of a Myth”, which will detail his approach to transforming historic properties back to their original splendour. Later that day, Jeffrey Beers of Jeffrey Beers International will deliver “Emotional Modernism,” where the New York-based designer will discuss evoking emotional reactions through spatial designs. Day two will welcome architect and Claesson Koivisto Rune cofounder Eero Koivisto, who will point to projects such as Hotel Zander K, Hotel Villa Terminus, and Hotel Bergen Børs to illustrate how the Swedish design partnership balances architecture and design to manipulate spaces with abstracted and honest Scandinavian beauty. Maria Warner Wong and Chiu Man Wong, principals with Singapore-based WOW Architects | Warner Wong Design, will round out the final day in conversation with conference moderator Guy Dittrich to discuss “New Concepts of Luxury.” The duo will talk about their experience in sustainability and wellness through an assortment of projects.

Development roundtables hosted by Benjamin West, managing director Daniel Englender, will also be returning this year.


Hotelier & Hospitality Design

Tastemakers from the F&B world, including Bob Puccini of Puccini Group, will be featured as well, highlighting new dining concepts and the rise of slow food movement. The program “Slow Design” on the second day with Quentin Danté, STUDIO Q; Motti Essakow, Rythms by Design; and Ilse Crawford, Studio Ilse will consider the benefits of creating spaces designed to improve wellness through a balance of individual, socio-cultural, and environmental needs. Graphic design and branding experts will lend their expertise to explaining how hotel design can extend beyond physical spaces during “Design Beyond Space…ID”, while “Post Cool” will consider whether being “cool” in hospitality is still cool.


Sleep Show Preview

Natural, Ethical, Colourful Natural: The health benefits of incorporating wood in interior design

Hotelier & Hospitality Design

Studies examining the effects of wood used in interior decoration and furnishings clearly demonstrate that the presence of wood has positive physiological and psychological benefits that mimic the effect of spending time outside in nature. As Amanda Cameron from Planet Ark explains, “The feelings of natural warmth and comfort that wood elicits in people has the effect of lowering blood pressure and heart rates, reducing stress and anxiety and increasing positive social interactions.”


Unique Wood has ancient roots. It is a natural, renewable resource, with no two pieces being the same. Its uniqueness is due to the final appearance of wood being dependent on a number of variables, including species, geographic area where the tree grew, growth conditions, size of the tree at harvest, sawing and other manufacturing processes. However only 3% of the world’s trees are good enough quality to be sliced into veneer. Simon Mundy one of the UK’s leading veneer specialists explains:

“After felling the logs are sliced into fine strips of veneer revealing the unique history of the growth of that tree. Out of the 3% of logs that are allocated for veneer production only those from sustainable sources (and were possible FSC or PEFC certified) will be considered. From those only a small percentage will be meet the exacting standards of our clients in terms of quality of grain, structure and also production”. At Mundy Veneer, the three veneer specialists travel the world seeking out the finest logs, sometimes to discover some of the most beautiful veneer on their doorstep. Johannes Pracht tells the story: “Some of the most beautiful Burr Oak I have seen came from a tree that had blown down in a storm and was lying in a field in Dorset. Until it was sliced we had no idea of its internal beauty, and we were not disappointed, it was stunning. Due to its beauty and special provenance some of this veneer was chosen to be used for a nationally important project.”

Sleep Show Preview For a designer, the unique appearance of each veneer log can pose a challenge. Even common species such as oak can vary significantly in appearance and colour from an orangey-brown rustic knotty wood to a sleek pale yellow straight grain. In a large area colour variance can also be a challenge. “At Mundy Veneer we are passionate about wood but we understand that it can be challenging material to specify. We aim to help in 2 ways. First we really try to understand your vision, the look that you are trying to achieve. We then try to match that vision with a particular specie and log. If we don’t have a suitable matching log in stock or if a project requires a quantity of special veneer from more than one log with special characteristics, given enough time we will travel to source them. The second way we aim to help specifiers is through our partnership with world renowned dyed veneer specialists, Tabu Spa, who are based in Milan.” Simon Mundy.

Inspired and styled by the beauty and elegance of the Milan catwalk Tabu have developed a patented process of carefully dying logs of veneer to enhance their natural beauty. Using the latest dying technologies developed over the past 80 years, Tabu have worked in collaboration with designers such as Gucci and Armani to create a continuously evolving palette of colours of different veneer species. For interior architects and designers this opens up many more opportunities which Mundy Veneer are excited to share at the Sleep exhibition this year. “Although Mundy Veneer celebrates its 21st birthday this year this will be our first time exhibiting at Sleep” explains Mundy’s Managing Director, Alison Mundy “We are really looking forward to having the opportunity to share our passion for wood and the beauty of the Tabu dyed veneers with top designers.” With the proven health benefits of wood it would appear to be the natural choice.

“The feelings of natural warmth and comfort that wood elicits in people has the effect of lowering blood pressure and heart rates, reducing stress and anxiety and increasing positive social interactions.”

Hotelier & Hospitality Design

and Unique.


Business Directory

Concept are acknowledged as one of the leading bar specialists and innovators in the industry and naturally we feel we could be of interest to you on specific projects, either as bar consultants, suppliers, installers or purely as fabricators, which being in house allows us to keep a tight control over all aspects of manufacture. Concept are pure bar specialists and that is our forté, we provide quality functional bars for any environment for anyone who is serious about bars and it has led us to work for most of the key and innovative operators in the industry. Our fabrication is of the highest quality and speciality, and because of the nature of the fabrication and expertise and the design we offer, we can make each bar bespoke to a client’s exact requirements. Concept bars, Midway House, 51 Huddersfield Road, Meltham Holmfirth, HD9 4AF - 01484 852666


English Trading Co has been supplying some of the world’s most recognisable names and brands in the hospitality industry since 1975. Our comprehensive product range covers everything for the contract hospitality industry, from bed linen, duvets, pillows, mattress protection, luxury toppers, towels, bathrobes & slippers; right through to soft furnishings, curtains, tracks, poles and blinds.

The Coravin Wine System is the only tool in the world that lets you pour wine without ever removing the cork using Coravin’s proprietary technology. Now wine enthusiasts can expand their palates by exploring, comparing and contrasting regions, varietals, producers, styles and vintages without exposing entire bottles to oxidation. Restaurants and wine bars can use the Coravin System to expand their wine programs by offering better wines by the glass, without the risk of oxidization if a bottle is not sold that night, while wineries and wine stores can offer customers a taste of fine wines before they buy.

www.coravin.com The Fine Bedding Company Hotels Division – Specialist manufacturers/suppliers of hotel duvets, pillows, mattress protectors & pillow protectors .

Vigorous sourcing from across the world is complemented by our very own state-of-the-art manufacturing and warehouse facility, located in the UK. A dedicated design and planning service will help you create the perfect look with a range of fresh designs and ‘inspiring ideas’. Finally, our professional installation team will ensure all products are expertly fitted to meet the most exacting of standards.

100 years of heritage and THE experts in hotel duvet & pillow manufacturing, with our own Smartfil® advanced fibre filling that can’t be found anywhere else in the market, we have revolutionized hospitality bedding. Having reinvested £1million into our state-of-the-art, purpose-built manufacturing facility, we set the standard for the highest performing commercial bedding for hotels. Light, washable, hygienic hotel bedding that’s a dream for both guests and housekeepers alike, & can be washed in-house to save on laundering.

Unit 1, Gibson Drive, Buckshaw Village, Chorley, Lancashire, PR7 7JR. sales@englishtradingcompany.com, +44 (0)1772 431 549

The Fine Bedding Hotels Division, Unit 10 Cobra Court, Blackmore Road, Trafford Park, Stretford, M32 0QY, +44 (0) 7780 443224 info@finebeddinghotels.co.uk



Hotelier & Hospitality Design



Flexfurn is the specialist in flexible and functional furniture for the hospitality industry. We carry a wide range of foldable or stackable chairs, tables, trolleys, covers and accessories. On top of that Flexfurn sells the X Design brand, a portfolio of design lounge furniture that we develop and manufacture ourselves. The range contains lightweight, multifunctional and practical party/dining tables, chairs, lounge seats and accessories for hospitality professionals. Custom made trolleys ensure that the furniture is easy to store or transport. The range contains furniture for outdoor as well as indoor use. X Design pieces are sold exclusively by Flexfurn. For more information, contact us via info.uk@flexfurn.com or visit our website


LeisureBench is an industry leading trade supplier of quality outdoor furniture, some of which is suitable for indoor use. Established in 2001, we have grown into one of the country’s leading suppliers of outdoor products and we pride ourselves on offering unrivalled care and service for our customers. Our furniture is selected from manufacturers worldwide for strength, longevity, quality and excellent value for money. Situated in the heart of the UK, with over 50,000 square feet of warehousing guarantees fast delivery throughout the UK. Our range is extensive including heavy duty picnic tables, classic Rattan, teak benches, tables and chairs, a large range of polypropylene chairs, hardwood, recycled plastic, aluminium, accessories and much more. For your peace of mind, all our products have a two year guarantee. Visit our website on www.leisurebench.co.uk to see our full range, or telephone our dedicated sales team on 01949 862920. Email: sales@leisurebench.co.uk.

Business Directory

Its success is built on a dedication to product development, a commitment to first-class customer service, and engineers who ensure that each and every system is perfectly installed. One of its products, The Entertainer™ - a touch screen entertainment system - has become the industry leader with a customer base ranging from luxury cruise liners to holiday parks, from pubs to play centres. The National Bingo™ game and the Pulse jukebox have been introduced to the already impressive list of features on the new Entertainer™.

At Nomique we deliver innovative, high quality, British manufactured sustainable seating solutions. We are a company to be trusted, for both loyalty and reliability. We are continually exceeding our customer’s expectations with our extensive knowledge and experience. Our team believe in going the extra mile to create the best quality for the most accessible price. Designing with ergonomics and flexibility in mind, to produce seating to suit everyone and every environment. Nomique Seating Ltd, Unit A, Halesfield 14, Telford, Shropshire, TF7 4QR.

To see more and book a free demonstration call 01572 771363 or visit our website:

01952 585828



Sentinel is a company with a clear goal: we offer water treatment products and services that provide the best lifetime protection for heating and hot water systems. We are recognised and endorsed by the leading suppliers of heating and hot water systems and associated components. Throughout the years, we have developed strong working relationships with many of the largest brands in the plumbing and heating industry. We have a comprehensive range of products supported by approachable experts to help you achieve best practice protection for commercial systems, protecting against limescale, corrosion and accompanying problems which can cause inefficiency or failure, and ultimately impact profits and customer experience. 7650 Daresbury Park, Warrington, Cheshire, WA4 4BS


SICO Europe is the leading worldwide manufacturer of mobile folding space efficient products that help you maximise your space. The detailed engineering and superior manufacturing that goes into every SICO Europe product is supported by a strong warranty programme and excellent customer service. SICO Europe is committed to serving the hospitality industry with a complete line of innovative products designed to assist you in turning rooms around quickly and increasing room flexibility, for example our mobile folding tables, stages and portable dance floors quickly transform a meeting room into a party room, a banquet into a convention space, or a reception into a dance.

+44 (0) 1928 704 330

The Link Park, Lympne Industrial Estate, Lympne, Kent, CT21 4LR. +44(0)1303 234000sales@sico-europe.com



Forever Better’ with Miele Professional. Miele Professional is the global leader of commercial laundry equipment and dishwashers, providing the highest quality products designed to deliver exceptional results every day. Renowned for their outstanding build quality, innovative technology and energy efficient performance, Miele prides itself on its attention to detail.

The Synergy Grill is a pioneering chargrill that uses 52% less gas. This gas saving equates to an average of £12,238 every five years, helping cultivate a carbon neutral kitchen. It also uniquely has no fat tray to clean. These benefits have been adopted by top chefs and snagged top prize for innovation at The Commercial Kitchen Show where the judges were “Wowed by a British-made design that is a true innovation for chargrilling.”

0845 365 6608

The greatest benefit, however, is flavour. Synergy Grills get hotter than average chargrills. Heat ‘atomises’ the natural fats that are released during cooking which are misted back into food making it incredibly succulent.


01480 811 000 info@synergygrill.com



Hotelier & Hospitality Design

Mediatheme Limited is one of the UK’s leading providers of touch screen entertainment, providing reliable, professional and ‘fun’ products and services for customers across the UK.


Business Directory Beverages


Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com


Radnorhills www.radnorhills.co.uk sales@radnorhills.co.uk We have a passion for making the simplest of things taste great! We offer an array of delicious tasting soft drinks made from the finest ingredients we can source and our own Natural Spring Water. We offer Mineral Water, Premium PressĂŠs, Fruit Juices, Flavoured Water and School Compliant Drinks. Please contact us for more details on or visit. Tweet us @Radnorhills


Hotelier & Hospitality Design 48

Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

Coffee/Coffe Machines Flexfurn +44 (0)1242 524777 www.flexfurn.com

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk



FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk


Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

OASIS GRAPHICS +44 (0)1242 524777 www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

Jura +44 (0) 800 552 5527


DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk.com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Justin Courtney on 01843 448443

CUBBINS 01434 604 181 www.cubbins.co.uk

From concept to context; The must-attend event for shopping your design project, Spring Fair – 4th to 8th February 2018 – will present an exciting edit of trend-setting brands from around the globe, many exclusive to the show. Hundreds of suppliers will bring their complete portfolios for specifiers, installers and hospitality businesses to see, touch and feel in the context of showroom formats. Offering a complete solution to design themes, it’s no surprise that for lighting, furniture and accessories exhibitors such as The Libra Company, 25% of its orders at Spring Fair 2017 came from interior designers. The show offers something for all interior professionals, from those designing hotel interiors who want to source inspiration on how to create unique and stunning settings, to restaurant designers who are after ways of achieving a modern, inviting space for extra stand-out appeal.

Hotelier & Hospitality Design

Spring Fair’s Home sector comprises two dedicated halls, presenting a plethora of inspiring, on-trend items including textiles, furniture, indoor and outdoor accessories, so that a design concept can be mapped out visually across every detail from wallpaper and fabric, through to light fixtures. Among the businesses showcasing their full ranges will be One World, Clarke & Clarke, Coach House, IAN MANKIN, Voyage Maison, Wilde Java, McGowan & Rutherford, Pacific Lifestyle and Bluebone Imports. Ashley Wilde Group, Roomset Ltd, The Foundryman and Blanc Mariclo will also exhibit for the first time at Spring Fair, while The Netherland’s flair for design will be brought to the fore by Light & Living, PTMD Collection and Authentic Models.


Visitors will find the UK’s largest selection of Scandinavian brands at Spring Fair, as well as a wide variety of Dutchinspired designs. Nordic Style and Spira of Sweden will present hygge-influenced wares – with plenty more brands in the show’s The Summerhouse sector, which is a hand-picked collective of exclusive exhibitors. The area embraces the UK’s love for all things international, with the likes of Vita Copenhagen, returning to the show with its Danish lighting design and Cozy Living, a young interior brand whose style is characterised by its Nordic roots. Another must see in The Summerhouse is India Jane, a British interiors business offering a range of classic and timeless furniture and accessories.

Start planning your visit to Spring Fair 2018 by registering for your free ticket at www.springfair.com

shop your complete design project exclusively at Spring Fair

Privacy Door Latch Improves On Traditional Products

Many hotel guests feel much safer when they are away from home with an additional security device on their bedroom door that opens enough to see who is outside - and even examine an ID pass - but stops intruders from opening the door enough to gain access without the occupiers’ consent. Many people have also experienced other guests entering their rooms by mistake, sometimes even issued with the wrong keys at reception. The commonly used chain or swing bar designs need to be attached to both the door and the frame (and correctly aligned) and both these options can sometimes allow the door to open enough for them to be defeated. In comparison, the Pemko PDL, distributed in the UK by Relcross, has many advantages. The PDL consists of a single bracket with a strong steel flap that can be opened to completely stop the door from opening more than 56mm or closed to allow free access. It is very simple to operate even by those with limited dexterity making it practical for use in rooms adapted for disabled use as well as standard rooms.

It is only attached to the frame leaving the door untouched and pristine. There’s only one bracket to be fixed and no two parts to be aligned. This means it’s easily fitted in just minutes. Fixing to the frame gives a much stronger anchorage and does not rely on a chain or bar secured to a relatively thin and lightweight door. Additionally, it cannot be used to try and keep the door open and so reduces the opportunity for damage to the door and frame by misuse. The Pemko Privacy Door Latch is available in 5 finishes to harmonise with almost any colour scheme making it even more unobtrusive. Success in the hotel market in the USA has also led to a growing market for the PDL for use on private residential doors, particularly with its easy D-I-Y installation.

For further information call Relcross on 01380 729600, visit www.relcross.co.uk or email sales@relcross.co.uk.

Hotelier & Hospitality Design

The Pemko Privacy Door Latch is a simpler, more effective and easier installed alternative to a security chain or swing bar on a hotel bedroom door.


Hotelier & Hospitality Design

Profile for Jet Digital Media Ltd

Hotelier & Hospitality Design - December 2017  

Hotelier & Hospitality Design - December 2017